Virgin Media Outage Report in Redhill, Surrey, England
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The latest reports from users having issues in Redhill come from postal codes RH1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Redhill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Redhill, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Ashtead, Walton-on-Thames, Epsom, Caterham, Kingston upon Thames, Morden, Redhill, Carshalton, Sutton, Dorking, Bromley, Orpington and Crawley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Croydon |
TV |
Community Discussion
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Virgin Media Issues Reports Near Redhill, England
Latest outage, problems and issue reports in Redhill and nearby locations:
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Mitch
(@ColynMitchell) reported
from
Crawley, England
@virginmedia Reboot temporarily increased the speed but nothing near the service I was getting in the past. I work from home a need fast connection. So need this sorted out please.
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Jack Reed
(@jackreed08) reported
from
Bromley, England
@virginmedia Not only do I have TV issues also my internet keeps dropping out! And yes re booting it does sort it out but rather annoying clambering behind the TV all the time 🤬
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Annika Allen
(@annikaallen) reported
from
London, England
@virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia Seriously, it's laughable. Operator asking for a picture of my hub because you don't have a log of the equipment you provided me. 51min in and the only 2 things we know: that you didn't update my name when I asked months ago; and the broadband is slow after the patch up from Dec.
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Martin Cooper
(@mr_coops) reported
from
East Grinstead, England
@TrekinTech @virginmedia Looks like a Wi-fi problem ;)
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Mitch
(@ColynMitchell) reported
from
Crawley, England
@virginmedia I pay for 300 meg broadband and have done for a long time. Currently via ethernet cable I get 100 meg and wifi 30-40 meg tops. But as low as 10-15 meg. When trying to stream anything via firestick I get buffering. A few weeks ago we had no problems.
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Sepe_71
(@71_sepe) reported
from
Bromley, England
@aberquine @virginmedia I get this with BT in SE London all the time. Terrible 4G service. These companies are really ***************!
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia We are struggling to talk to your teams on the phone @virginmedia to discuss our refund for our 4 day loss of service. Getting fed up with this.
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Bill Adams
(@theworstbill) reported
from
West Molesey, England
@Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia It was a change made with a deed poll and communicated months ago. If you "of course" have a log of the hub he couldn't find it. 59 minutes still no solution.
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Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia 8 pound credit for 4 days with no service in SW19! Not the best customer retention strategy. 😫
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia SMS service sucks. 30min of security checks, I get a "Thanks for the details. I apologize for the inconvenience as there is a speed issued in the services i will transfer you to our technical team.I am sorry for the inconvenience caused". Next operator "May I ask your full name"
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia Complaint closed as I thought it was sorted, I will not renew any future contracts with you as it’s been nothing but a nightmare
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia cheap labour in Bangalore = terrible customer service ..
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work
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Sab
(@28Zizou) reported
from
Merton, England
@virginmedia Doesn't help answer my question. The virgin media app restricts a user to just the channels. Whereas on the @btsport app the user can stream all games and switch between the matches.
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia I called yesterday about this xmas chaos plus the bill I just received and the lady didn't know what I was talking about. I said I was considering leaving VM and she promised her manager would call within 2 hours. Never happened.
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia All working now but customer service has been a nightmare
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jennifer LeonieJones
(@jleonie_j) reported
@virginmedia brand new customer, due install tomorrow, email now saying rescheduled to 22nd, no courtesy call.can't reschedule on line, is this what the customer experience is? Can someone help improve on this.disappointed new customer! hope I haven't made a mistake switching.
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L_jallow
(@jallowlj) reported
@virginmedia having internet issues in Bristol? Can’t seems to get on the web... need this for work
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MelloFox
(@DelanceyUK) reported
@Cleversaz @virginmedia You're the second person I know right now with this problem, I had it myself earlier in the year, and their only excuse is "covid, sry!"
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Luke Willan
(@LukeWillan) reported
@virginmedia Still not got the issue resolved. Will I have to push for a reduced bill or do you guys not charge for a service you aren't giving. This is really bad guys. 10 days so far without tv.
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DomKular 🙈
(@DominicKular) reported
Hi @virginmedia my housemates and I have been left without Internet for roughly the 50th time in the last 2 days. We will soon have to take out loans to pay for our 4g consumption so rectifying this issue would be ideal, Best, Dom
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maisy rose
(@maisyrose17) reported
@virginmedia how do you cancel the job lot before an engineer visits, already delayed the installation until the end of the month which considering I cancelled sky on the promise you were coming yesterday would of left me no broadband/tv etc over Xmas!!
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Joeycss
(@joeycss) reported
@DecipherJB @Obtained_DaNoH @virginmedia I got fibre their internet is pretty good in my area it’s their customer service which is so bad, nearly 2 hours waiting for anyone to answer the phone
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Jayne
(@clissold_jayne) reported
@virginmedia Incidentally, you don't usually provide a quality service. It's usually this crap. I'm looking at ither providers for a better service now. I've wasted far too many hours on hold to you to still get no help from anyone.
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Brett Whitehorn
(@mork35) reported
@virginmedia I’m having a problem with my hub 3’s WiFi for the past month. Tried lots of different devices incl. my iPhone 11. Sat next to the hub and getting 2-3mb. It’s all over the place. Tried a reset several times as well as a support call earlier who was utterly useless
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.
(@MoonPieeeeee) reported
@virginmedia After working for Virgin installing/fixing broadband and TV issues, I can say with absolute certainty I'd never go with Virgin. Tacky, like everything else with Virgin written on it.