Virgin Media Outage Report in Redhill, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Redhill come from postal codes RH1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Redhill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Redhill, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Mitcham, Carshalton, Esher, Walton-on-Thames, Bromley, Orpington, West Molesey, Redhill, Kingston upon Thames, Crawley, Worcester Park, Epsom and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Redhill, England
Latest outage, problems and issue reports in Redhill and nearby locations:
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Everest, Sam
(@MrCADwiz) reported
from
Bromley, England
@virginmedia sort out your pissing Internet. The status checker says there's no problem but it's going on and off constantly. Resulting in me missing the England rugby. Why are we paying for **** that doesn't work
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Aneesh Varma
(@AneeshVarma) reported
from
Bromley, England
@virginmedia — is there a number for existing (long term) customers to call to talk to a human about an issue? #support
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Valerie 🇮🇪
(@ValerieLondon18) reported
from
Epsom and Ewell District, England
@virginmedia Couldn't use my phone so couldn't call you. I tried from hotel landline to your so-called help numbers to no avail. All others in a group of 40 people did fine cause weren't using Virgin. Not ideal to have single female abroad no phone, no maps, can't call cab etc. Last century
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jox
(@Jotwinn) reported
from
Cobham, England
@libertyglobal I use virgin media wifi and broadband have been a customer for little under a year now and have spent all day on the phone with them I am a priority customer as I have medical equipment that needs wifi to transmit readings to hospitals and they said they would
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🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁
(@sospainter) reported
from
Whyteleafe, England
@virginmedia I’m currently in a WhatsApp message with customer relations. I say that, they responded almost an hour ago.
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@virginmedia not bad, only been hanging on the phone for 20 minutes so far, crap service
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kikassPhotography(official) 🇬🇧🇺🇦
(@KikassP) reported
from
London, England
Please @virginmedia can you change your waiting music. Its the same 4 tracks adnauseum & very poor quality at that. No wonder customers who wait for over an hour hang up. Its enough to drive you mad with these earworms all day.
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Cenk KIRAN👨🏻💻🚀
(@cenkkiran) reported
from
Merton, England
Hey @virginmedia broadband is off AGAIN! Do we need to wait on call for at least 50 mins to reach technical support?
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Jeremy Shackleton
(@shackmeister) reported
from
Croydon, England
Dreadful sales call from @virginmedia. I need broadband, Sky & BT sports. Best deal requires having a load of unwanted extras apparently. No attempt to qualify my needs just clearly underpaid & commission desperate sales staff relying on a very bad script. #badservice #badselling
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🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁
(@sospainter) reported
from
Redhill, England
TWITTER HELP PLEASE Want to bin @virginmedia after 20 odd years loyal usage. Ideally just need a broadband service. How do you go about it. Don’t want to be left with no broadband.
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Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?
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Phil 🇺🇦
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia all my services are down again in the KT5 area. Anybody else experiencing problems?
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Rhys
(@_RhysThorne) reported
from
London, England
@virginmedia have to be *the* most unreliable WiFi providers. 2 days with no internet and it’s still not working!
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Lisa 💜💜
(@Mrs_Spurs_1882) reported
from
Horley, England
@virginmedia trying to report a landline fault. Your web help couldn't be anymore unhelpful and I can stand anymore of your on hold music on the phone. Please advise on what I can do.
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Michael James Weaver
(@Weaverfooty14) reported
from
London, England
@virginmedia recently joined virgin for broadband and it isn't cheap its amazing when it works but every night recently it has gone down and when you check the app it says engineers are working on resolving an issue is there a update with this please as its so frustrating
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Nicolas Laborie ( He/Him )
(@nicolas_laborie) reported
from
London, England
@virginmedia still no answers and no broadband - can someone help !? I’m working from home and it’s so frustrating
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Kristian Lommi
(@KristianLommi) reported
from
Bromley, England
@virginmedia Just been cut off for a second time this afternoon. Fantastic customer service offered my virgin media. Can someone please get in contact with me ASAP.
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James Hargrave
(@HargraveInc) reported
from
Merton, England
@virginmedia Yes. The router has been going down completely. I checked that link and it said "intermittent issues"
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Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia Internet down in KT12. Any idea when it will be fixed ?
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Phil 🇺🇦
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia can't speak to an agent re no services. I've keep being sent a link via text, utterly hopeless. ALL services are down in KT5 area, no TV or broadband
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Grizzo
(@StreetsofGreezo) reported
@virginmedia Yep been doing that for 8 days as well. No help there just get fobbed off to a imaginary technician that never arrives. What am I meant to be paying for? a paperweight?
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Phil Massey
(@Philmassey85) reported
@virginmedia Then when I contacted your tech team after all that I was advised to restart and give it 24 hours after being told it might be due to a local outage that they couldn't provide me any details about so asked to make a complaint! Which wasn't logged! And I am back to square one! 3/3
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Sarah
(@blondetwin1710) reported
@virginmedia Connectivity problems and upgrading account. But according to the man I spoke to, only new customers get the better deals. He seemed to feel our connectivity problems were our problem, not yours.
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Grizzo
(@StreetsofGreezo) reported
@virginmedia Sends me off to a "Technician" that never arrives. Am really considering leaving as theres been no service here.
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Glenorchil 🇨🇦🇪🇺
(@Glenorchil) reported
@ShippersUnbound @IvorGCampbell @virginmedia nightmare, tier 4 lockdown and no internet, bad news. Our Sky went goofy yesterday and that was bad enough.
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Phil Massey
(@Philmassey85) reported
@virginmedia When I have spoken to someone I have tried router restarts, a new virgin hub was sent out, I've split my WiFi signal, taken off all devices bar 1 or 2 because there were too many connected! (Made no difference) And an engineer has been out and provided new cable. 2/3
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David Leroy Selllers
(@LeroyDLS) reported
I have never experienced such bad customer service before like I have just from @virginmedia . I am literally cancelling because of this. Horrendous experience- I’m going with @skytv #virginmedia #badcustomerservice #skytv
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Sarah
(@blondetwin1710) reported
@virginmedia Well that would be easier, but having tried to change my email with yourselves already you haven't done so, so I cannot access online. Several issues and none of them resolved. I thought during times of pandemic WiFi services would be more up to scratch for people to stay at home
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Chrissie Walsh
(@ChrissieTinks) reported
@toml86 @virginmedia I've been trying to get a response to a written complaint since September. Even the complaints department are worse than useless!
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Sarah Cannell
(@scahb69) reported
@CJ_the_Vampire @virginmedia Have just had the identical conversation re: VM blocking the Vodafone sure signal port @vodafone say it’s a common problem known to both companies but neither appear prepared to resolve it