Virgin Media Outage Report in Redhill, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Redhill come from postal codes RH1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Redhill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 25: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Redhill, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Crawley, Redhill, Beckenham, Merton, Sutton, Leatherhead, Orpington, Kingston upon Thames, Carshalton, Mitcham, Coulsdon, West Molesey and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Croydon |
Internet | |
| London |
Internet | |
| Crawley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Redhill, England
Latest outage, problems and issue reports in Redhill and nearby locations:
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia cannot get in contact with you guys as you just pass us to an automated service. Paying £90 a month for something that doesn’t even work
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DanielSSmith FRSA
(@DanielSSmith) reported
from
London, England
@virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew
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Sean Hickey
(@SeanHickeyUK) reported
from
Croydon, England
Wow. Does @virginmedia have the worst customer service? Or do they just engineer the experience to make it seem that way?
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Adah Parris (she/her)
(@AdahParris) reported
from
London, England
@virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia fix up
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Toby Willis
(@TobyTryTri) reported
from
Bromley, England
@virginmedia your customer service number is not working! I am paying for an upgrade that has not been upgraded and it is impossible to talk on phone or chat to anyone online 🤬🤬🤬
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Antonia
(@Flaminhaystack) reported
from
London, England
@jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them
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Karen Sarah Myring
(@KarenMyring) reported
from
Croydon, England
@virginmedia I sent a complaint by email 17th December but not had a reply this exceeds the 28 days on your complaints policy can you help
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Antonia
(@Flaminhaystack) reported
from
London, England
@virginmedia I've had engineers round from Virgin media on several occasions. Once I had no Internet for weeks because the engineer wired up the connection to the wrong house outside and I didn't even get a refund for the lack of service.
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Toby Willis
(@TobyTryTri) reported
from
Bromley, England
@virginmedia can you help?? I need to speak to someone about an upgrade that not upgraded!
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Chris Myers
(@CMyersPhysio) reported
from
Kingston upon Thames, England
@virginmedia waiting for over an hour on two occasions - absolutely useless - I wish I had never started using them
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Answers in Reason
(@answersinreason) reported
from
Redhill, England
@virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.
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Suren Perera
(@darthteddy) reported
from
London, England
So @virginmedia is down again. App says everything is fine but clearly not.
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia terrible terrible service. Internet cuts out every day at least 10 times a day, keep telling us it’s “due to the amount of devices” yet that has never been a problem before. DO NOT GO WITH VIRGIN
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nala.
(@Skky16) reported
from
Croydon, England
If you’re with @virginmedia cancel!! They upsold us without fixing the issue with our internet, now we are stuck with internet much worse then before.
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Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?
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Suren Perera
(@darthteddy) reported
from
London, England
@virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?
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Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia your service is just horrendously poor now. Phone and chat service is more or less down. It goes from bad to worse.
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Head ball boy
(@Richardnash12) reported
from
Bromley, England
@virginmedia my phone line still not working after the engineer fixed a fault in my area please can this be rectified immediately
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Ollie Jeffery
(@JefferyOllie) reported
from
Redhill, England
@SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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sue parkhill
(@parkhillphoto) reported
@virginmedia I’ve checked for service issues in E8 4PY and apparently there are none but we have no internet. Please let me know how to sort this
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Marc Serieys
(@ITOA_Insights) reported
Virgin Media you need to sort your act out, the internet connect for HP6 has been going up and down for the last four days. @virginmedia
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Rob
(@Browbar1) reported
@BearDen64 @virginmedia That’s disgraceful. And ye prob paid for that engineer too. I refused to pay the charge as it wasn’t something I’d done when the box was defective. Worst ISP I’ve ever been with. And I’ve had all of em at some stage.
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Left Arm Over
(@cichaelmork) reported
@virginmedia I will. So no one will be calling me then. I have to call again for the seventh time, yes? Customer since 1998, paid thousands of £s to you over that period etc…
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Rob
(@Browbar1) reported
@derrickca @virginmedia I’ve just seen an advert for 100mps for £26 ! In 7 years and not one defaulted payment at 3x times that I’ve never had 100mps or close to it. I’m still waiting a year to have my landline sorted so I’d have a backup phone to reach mums carers. 😡
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Georgina 🤘🏻
(@georgina_jgr) reported
If my internet doesn’t fix by the 2nd like virgin media says it should, I believe the world doesn’t want me to stream🥴🥴🥴
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Rob
(@Browbar1) reported
@derrickca @virginmedia Crazy Del crazy, It’s why I went with BT coz I couldn’t trust VM to provide a service in an emergency for her, shudda listened to my gut, they got their last payment of £96 a few days ago and Im out of contract so it’s being canx and il happily donate that money while I wait..
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Bruce P
(@BearDen64) reported
@Browbar1 @virginmedia I’m 14 months into a contract and have had a constant intermittent problem. 4 engineer and still not fixed. The dread I feel each time I need to contact them. Won’t be renewing my contract.
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Daniel Baker
(@magicdanbaker) reported
@virginmedia can anyone help been trying to cancel my virgin package. Have been ignored on WhatsApp. Put on mute on call. Hung up on whilst on a call as I didn’t want a “better deal” already been through that and it couldn’t be matched. Just want to end my contract.
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DavidJ
(@j1991_david) reported
Anyone else on Virgin Media in the UK having their sign in to PlayStation Network fail? Been happening for days @virginmedia