Virgin Media Outage Report in Redhill, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Redhill come from postal codes RH1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Redhill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Redhill, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Mitcham, Redhill, Carshalton, Bromley, Walton-on-Thames, Crawley, Kingston upon Thames, Ashtead, Leatherhead, Epsom, Thornton Heath, Beckenham and Surbiton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| Croydon |
Total Blackout | |
| London |
Internet | |
| Croydon |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Redhill, England
Latest outage, problems and issue reports in Redhill and nearby locations:
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia Thanks but my postcode not recognised and already been there done that. Have seen some of your guys by the box outside and all sorted apparently. Your customer services are supposed to be ringing me back with and engineer appointment which I don’t need.
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Darren Hall
(@dhall1ootball) reported
from
Biggin Hill, England
@virginmedia @macsean14 Are you actually for real, hes told you about his lengthy problems and how long he’s been on the phone to get through and you pass him off with another dial up so he can ‘waste’ more of his family time to call you numpties back #shockingcustomerservice #watchdog #virginmedia
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Andre Gosine
(@AndreGosine) reported
from
Croydon, England
@virginmedia internet is a load of crap can’t even use WiFi in my house😭
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Deepak Mohan
(@dipakmoh) reported
from
Croydon, England
Wish you can apply same passion at @virginmedia . @ItsAdditti has been tweeting about the appealing service she is receiving from your company
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia another tweet to let you know how crap your service is...again. I’ve just joined up to virgin media store to purchase a film and it’s taken me nearly an hour to do all this-your keypad for signing is is prehistoric and sloooooooooowwwww
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Tom Adams
(@TPAdams) reported
from
London, England
@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"
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#OddMotion
(@ShahlaaTahira) reported
from
London, England
.@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬
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Fliss James
(@Flissej) reported
from
London, England
@virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.
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The Only Way Is Sussex
(@ali1m) reported
from
Redhill, England
@virginmedia No, it’s showing No Known Issues
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Hussey FM
(@djspeedy34) reported
from
Kingston upon Thames, England
@virginmedia is very bad
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crosswhatfields
(@crosswhatfields) reported
from
London, England
@virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!
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Aline
(@aline_diaredo) reported
from
London, England
@virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP
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Alice
(@alicebees1) reported
from
Esher, England
@virginmedia Hi! Our WiFi is constantly dropping out and not working even when the lights on the box look fine. And it can’t even reach around the whole house and it’s definitely not a big house! Is there any way you could sort it out as it has been a problem for a while. Thanks.
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Ryan Fowler
(@ryanpfowler) reported
from
Croydon, England
@virginmedia poor internet service yet self check says no issues and no online agents available
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia been on the phone for 30 minutes trying to get lack of internet sorted. Myself and neighbours on two year old virgin and all have issues but you cannot detect any. You cant access you technicians diary either so #unresolved. #frustrating @richardbranson
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Deepak Mohan
(@dipakmoh) reported
from
Croydon, England
Shame!!! You shud terminate your contract with @virginmedia @Virgin @richardbranson
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia any ideas when you are increasing your price next...so I can cancel my contract early
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Adrian Davies
(@amdavies141a) reported
from
Bromley, England
@virginmedia After four days waiting for an engineer, at last one attends but still I have no internet access or television, as "the system is down"! I am so looking forward to changing provider, you are utterly useless and unfit for purpose!
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Peter Boxer
(@peter_boxer) reported
from
Bromley, England
@virginmedia Yes. And no one asked. I have given my notice. My account is in credit. Was there a reason to stop my service with no email or text. And frankly no reason to seek to shift blame. Poor #CustomerService #fail
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Mandy
(@Mandyped1007) reported
from
Bromley, England
@virginmedia my parents are still awaiting a password so they can call to cancel something your rude representative forced them in to!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Hinton
(@chrishinton36) reported
@virginmedia upset non customer here!! You block the top of our road off to lay cable and then inform us that we can't get bb from yourselves because its too expensive to lay on a road with no pavement! Disappointed!
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patriotic REJOINER who’s the REMOANER now? 💙
(@AlibumD) reported
@virginmedia please give me a phone number to arrange for an engineer your website has driven us demented, wifi not working no catch up on tv not netflix for over 2 weeks, already done multiple resets
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Lindsay
(@DuncanDsrdrly) reported
@virginmedia I called your support services, who discovered that my account had been closed without me requesting it. I have raised a complaint, not least because I got no notice of this and it will take up to 48 hours to reconnect.
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Alessandro Casoli
(@Alessan18778199) reported
@virginmedia I have now raised a complaint and will proceed with the ombudsman if this isn't resolved.
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Darth Krim 🇮🇹 🇮🇹 🇮🇹
(@Krimdelakrim2) reported
@virginmedia Yes I have....no help what so ever
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Steve Machin
(@SteveMachin1) reported
@virginmedia Yes, I’ve checked them. The thing I’m annoyed about is the lack of notice. I’m an environment where a huge amount of people are still working from home, having no notice is terrible. The timing isn’t great either!
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LJ 💙
(@FlamingLJ) reported
@virginmedia your customer service training seriously needs to be looked at. I’m 45 minutes in going back and forth first rep messed up and didn’t expect me back again! Now I’m getting cross.
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moo
(@fearnoregrets) reported
@virginmedia Every time I phone you leave me on hold then hang up 🙃
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vinnie voke
(@vinnievoke) reported
@virginmedia help internet has gone down done all tests You said need engineer to come and fix but the conformation wont click through son needs internet to do homeschool but earliest appointment is wednesday 8am but wont let me book /confirm it
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Danny Dejong
(@Dejong95) reported
@virginmedia Are engineers currently trying to fix the problem? A 36 hour downtime isnt good especially when a lot of people are still working from home