Virgin Media Outage Report in Redhill, Surrey, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Redhill come from postal codes RH1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Redhill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redhill, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Redhill, England
The most recent Virgin Media outage reports came from the following cities: Orpington, Ashtead, Tadworth, Redhill, Croydon, Kingston upon Thames, Caterham, Walton-on-Thames, Maidenbower, Leatherhead, Crawley, Bromley, Mitcham, Merton, and East Grinstead.
| City | Problem Type | Report Time |
|---|---|---|
 Orpington
|
Internet | 4 hours ago |
|
Ashtead
|
Internet | 1 day ago |
|
Tadworth
|
Wi-fi | 3 days ago |
|
Redhill
|
Internet | 3 days ago |
|
Croydon
|
Internet | 3 days ago |
|
Tadworth
|
Wi-fi | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Redhill, England
Latest outage, problems and issue reports in Redhill and nearby locations:
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Anna Dawson (@AnnaDaw150765) reported from Redhill, England@virginmedia Tv and phone also not working
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Sue Crayden (@CraydenSue) reported from Leatherhead, England@virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast
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Rose Cooney (@rosecherished) reported from Bromley, England@WorksWithWords @StepChange Me too it’s a bit hit & miss @virginmedia doing their best but internet highway not used to residential customers using connections like business customers I suspect. Back to work. Can’t let my colleagues & our members down x
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Will Ricketts (@tb_doc) reported from Merton, EnglandShit just got real! Not only am I self-isolating, but my @virginmedia WiFi keeps going down #FirstWorldProblems 😱
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gary marshall556 (@GMarshall556) reported from Ashtead, England@virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!
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James H (@jameshirsz) reported from Croydon, England@virginmedia Service is available in the area, completed the engineer form 2 times in last 8 weeks. Builders confirmed that engineers were already there. Everytime I contact sales I am asked to fill out the same engineering visit form. Asked if they can talk to a engineer. They said no.
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Neil Milliken (@NeilMilliken) reported from Cobham, EnglandCan you help @virginmedia all I need is a replacement splitter cable I am having to use own co-ax cable to get online.
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Sophie (@SophieHTayler) reported from Bromley, England@virginmedia Online it says no issues, on the phone it says there are issues in this area
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Susie20RF (@pandsreid) reported from Merton, England@virginmedia @BBCNews @MartinSLewis terrible terrible service. Student daughter has been on hold for nearly an hour trying to cancel a simple rolling monthly student Internet contract. “I’ll just get my colleague” and “why do you want to cancel” doesn’t cut it. Very very annoyed
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Dr Tom Moore 🏳️🌈 🇪🇺 (@Theoryjoy) reported from Kingston upon Thames, England@virginmedia It couldn’t happen at a worst time. Last time it was down there days and was completely confused by the statutory compensation scheme.
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Lisa January (@dragonlovingLFC) reported from Bromley, EnglandTrying to watch the footie on the @virginmedia app. Watch the first few mins then signs me out. My correct login doesn't work. Makes a change from their dodgy signal. Fecking useless
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Shorty (@J44NXU) reported from Bromley, England@virginmedia Been trying cancel my contract for 3 weeks now and I'm moving properties in 48 hours... Can't get any response from you!!!
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Anna Dawson (@AnnaDaw150765) reported from Redhill, England@virginmedia Thanks I’ve called the number and it says there are no issues in my area, please advise
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Shorty (@J44NXU) reported from Bromley, England@virginmedia Been trying to cancel my contract for 3 weeks now and I'm moving properties in 48 hours... Can't get any response from you!!!
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Richard Bristow 👨🏫🙋♂️ (@rjbmus) reported from Kingston upon Thames, EnglandTrying to remote teach when @virginmedia is unreliable and down is really impossible. Quarantine just got worse..!
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Mark Bell (@markjamesbell) reported from Tattenham Corner, England@virginmedia following a power outage in the epsom area my WiFi has been very very poor I have super fast M350 fibre Broadband package but unable to use the service. I have followed all the steps online resetting the router etc but nothing seems to work. SOMEONE PLEASE RESPOND!!!
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Ben Barrett (@BAAAAAAAAAAAAB) reported from Crawley, England@virginmedia making isolation harder with poor/no Wi-Fi
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Lisa January (@dragonlovingLFC) reported from Bromley, England@Xs1ghtTV @virginmedia Mine shown me the 4 small screens of football and to sign in but wouldn't accept the login details.
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🧑🏿🦼Ash Patel🧑🏿🦼 (@Ashishpatel1972) reported from Croydon, England@harispurs82 @SkyHelpTeam @virginmedia Hence my point initially being Brandon owns a fraction of VM I don’t see them doing what Sky have done for for their customers. @skytv are far better for customer service.
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Aleysha Daydreamer (@aleyshaeve) reported from Biggin Hill, England@virginmedia my internet has been down for over 4 days. A technician was due today 8-12 but No one turned up! Can’t get thru to call centre. Help please!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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F (@austinthebruce) reported@virginmedia you make it impossible for customers to cancel as no one can reach your retentions team. Do you actually read your tweets. They are all negative.
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Market Gem 💎🤲🏼 (@marketgem) reported@Hendi213 @virginmedia Funny you say this @Hendi213 I signed up to a package for new customers and they simply cancelled it for me as an existing customer of 12 years via email. I’ve been paying premiums but have moved to Sky now and it’s much better & cheaper.
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Faraz Hafez (@FarazHafez) reported@virginmedia hey there please can you look into my network issue. Since the beginning of this year around the 2/1/2022 my 4G has stopped working around my house/street. Past 4 years it’s been working fine but I have to switch to 3G to get internet. Any help??
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Maxwell Gillespie (@MaxwellGillesp1) reported@tommyinnit Your landlord is like “if problem call on the magic telephone of dialling” also if you need an adapter for the wall they’re really cheap and if you need an adapter for the router if it’s virgin media then there’s always an adapter in the box for the router
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david overfield (@daoverfield) reported@virginmedia Need to sort out our WiFi first instead of fobbing us off with no issues our end!
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dame philhellena (@philhellena) reported@virginmedia In addition, the Hub 4 is not wifi 6 enabled and cannot support the 1gb I am paying for. I requested a hub 5 and yet am told they are not being sent out to ‘select’ households. 😡
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Celia_O (@CeliaEquality) reported@cokefour @virginmedia Poor show.
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Roy Hallett (@RoyHallett14) reported@virginmedia No I did not and I really don’t want to spend an hour on the phone again, can you help?
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Ryan Janes (@ryryjanes) reported@virginmedia are just terrible. Our prices are going up, our broadband keeps dropping out and I've been trying to contact to cancel or get a better deal the last few days with no luck. Awful customer service.
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Phil (@prj357) reported@virginmedia TV and broadband service has been terrible all night. Are there works going on? SE19