Virgin Media

Virgin Media Outage Report in Redhill, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Redhill come from postal codes RH1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Redhill, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Redhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Redhill, Surrey, England 05/06/2025 18:10

May 06: Problems at Virgin Media

Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Redhill, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Walton-on-Thames, Beckenham, Mitcham, Leatherhead, Epsom, Morden, Reigate, Crawley, Orpington, West Molesey, Bromley, Thornton Heath and Carshalton.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Redhill, England

Latest outage, problems and issue reports in Redhill and nearby locations:

  • RitchWaghorn Ritch Waghorn (@RitchWaghorn) reported from Banstead, England

    @virginmedia now been waiting 45 mins for customer services to answer. Totally #unacceptable

  • DWozza Wozza (@DWozza) reported from Merton, England

    @virginmedia waiting an hour on the phone and then someone puts the phone down on me, what is wrong with you guys?

  • paulotuga86 Paulo J R Bicho (@paulotuga86) reported from Epsom and Ewell District, England

    @virginmedia I can’t see anything the message saying hard drive problem is on the screen

  • rana_banana Rana Brightman (@rana_banana) reported from London, England

    As customer service standards go, @virginmedia sucks badly. They need to seriously ask themselves, is letting someone wait 45 mins and counting for someone to help with a technical fault acceptable? NO IT ISN’T. HEEEELLLLOOOOO???!! WHEN ARE YOU PICKING UP??!!! 🤬🤬🤬🤬

  • GR4_H4M Graham (@GR4_H4M) reported from Epsom and Ewell District, England

    @radale @virginmedia Extremely! Possibly the WORST company I’ve dealt with..... and even after all that they still didn’t cancel the contract!

  • MrsCNightingale Clare Nightingale (@MrsCNightingale) reported from Bromley, England

    @virginmedia my hub 3 is not showing up for WiFi and I can’t get any help from you?? Only been with you for 2 months.

  • wishforsnow1980 Leebee1980🇳🇿🇦🇺🇬🇧 (@wishforsnow1980) reported from Bromley, England

    @virginmedia What is going on?? My wifi has been down for an hour and I’ve missed 2 meetings! It’s PS5 launch day tomorrow, I NEED WIFI!!

  • Peterprince Peter Prince (@Peterprince) reported from Redhill, England

    @virginmedia since supposedly upgrading the network in #reigate on 5th November broadband is constantly dropping out and to make matters worse customer service is uncontactable. What are you doing to provide a consistent broadband service

  • AshleyRix1 Rixy (@AshleyRix1) reported from London, England

    @virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for

  • rana_banana Rana Brightman (@rana_banana) reported from London, England

    @k_co @virginmedia That is insane. Urgh. We’re hostages to **** service with the promise of the fastest speeds ever!!!

  • jaykayred jackie wilkin (@jaykayred) reported from Merton, England

    @virginmedia been on hold for 2 hrs 15 mins trying to book engineer to fix tv service & just been cut off😡😡. same prob that was allegedly fixed by engineer on 29 Sept (obviously wasn’t as still happening). Tried going online but no help!!

  • SamanthaLeeuwen Samantha van Leeuwen (@SamanthaLeeuwen) reported from Bromley, England

    @virginmedia Outdone yourselves today. 8 months of issues and today the booked engineer chooses not to come as doesn’t think he can help. No comms, all day waiting, now 2 hours waiting for callcentre. #disgusted #virginnotcare #moneyfornothing

  • philswallowpics Phil Swallow Photography (@philswallowpics) reported from Croydon, England

    @ItsDaveClayton @virginmedia Business or Residential service? We switched to VM Business two years ago and it is night & day better. Wi-Fi switched off at router and BT Home Hub used to distribute Wi-Fi throughout the house. I get 550 to the house and over 200 in other rooms

  • paulotuga86 Paulo J R Bicho (@paulotuga86) reported from Epsom and Ewell District, England

    @virginmedia Already try that still don’t working don’t get me wrong but this is getting a joke now because no one can help me our give answer I’m really starting to cancel my contact because this is not acceptable at all

  • yoelbrightman Yoel Brightman (@yoelbrightman) reported from London, England

    @virginmedia having trouble with my broadband speeds having installed hub4 and spent over an hour trying to get through to customer services. Can you help please?

  • Urzzz Rob McGowan (@Urzzz) reported from Bromley, England

    @virginmedia is there warnings about scams on your website? Had the 3rd call within 1 week claiming to be Virgin Media, there is issue with your internet one. Few people might fall for it.

  • paulotuga86 Paulo J R Bicho (@paulotuga86) reported from Epsom and Ewell District, England

    @virginmedia Yes i did still the same hard drive problem

  • OlaAgbaimoni Ola Agbaimoni (@OlaAgbaimoni) reported from London, England

    @virginmedia Hi please send an engineer to my house to sort out the useless Hub 4 box that replaced my reliable and efficient Hub 3. I have asked the community for a solution and they say get engineer out to separate the 2 and 5 GEXT. Fed up of paying good £ for a crap service!

  • fatsherkey Anuradha (@fatsherkey) reported from Bromley, England

    @virginmedia your online bot is so rubbish. How on earth can I speak to a human who can help me to sort out my issue?

  • HowieMac77 Howie Mac™ ©️ (@HowieMac77) reported from Crawley, England

    @virginmedia Can U Tell Me Why U Putting A Wrong Address On A Delivery Results In You Telling Me I Have To Drive To A Depot 20 Miles Away 2 Pick The Parcel Up Or Cancel My Order

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • _Turner_95 turnerrrr. (@_Turner_95) reported

    @virginmedia WORST internet provider I’ve ever seen. Without a shadow of a doubt

  • NeilCotterill1 Neil Cotterill (@NeilCotterill1) reported

    Goodbye @virginmedia . 20 + years of loyal service means nothing . Well hello @SkyUK.

  • aandpbikephoto 🏴󠁧󠁢󠁥󠁮󠁧󠁿📸Pragmatist🎨🇬🇧 (@aandpbikephoto) reported

    @MattWellock @SkyUK @virginmedia Yeah, bandwidth is a problem in built up areas. Home schooling, streaming, working, gaming ... it all counts.

  • chedaki63 John (@chedaki63) reported

    @Demonic_Syntpho @virginmedia The website says average speed 362. I've never had that?? Not even close. 25.4 next to the box is unacceptable surely?

  • Fairuz97879436 Fairuz (@Fairuz97879436) reported

    @virginmedia I have been given the run around by your costumer service. Been put on hold + transferred to your media gadget helpline, broadband tech. dept. & all sorts. 2 hours later, they hung up on me 😡. Just need Virgin to unblock an IP add. & ports that I use for work!

  • DanDanielbowman Dan (@DanDanielbowman) reported

    @virginmedia Is there some way I could just get an updated hub sent to me so I can try and see if that resolves the issue

  • MattWellock 𝙆𝙞𝙩𝙆𝙖𝙩 (@MattWellock) reported

    @WildStillHere @SkyUK @virginmedia TV hasn’t been that bad tbh apart from costly it’s their internet that’s shocking

  • DottyOils Dotty's Oils (@DottyOils) reported

    @davidb137 @virginmedia We pay for 100 down, 10 up and we’re getting 60 down, and 0.2 up.

  • theworstbill Bill Adams (@theworstbill) reported

    @KurdiMuhammad_ @virginmedia Third time... maybe I won't be ignored this time? @virginmedia is my WiFi router faulty due to the problems I've been having?

  • dazglaz DJ DazGlaz (@dazglaz) reported

    @csbonner @virginmedia I had same issue nearly two hours on hold