Virgin Media Outage Report in Carshalton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Carshalton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carshalton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 21: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Carshalton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Kingston upon Thames, London, Kensington, Southwark, Camden Town, Tower Hamlets, Poplar, Ealing, Streatham, Lewisham, Islington, Bermondsey, City of Westminster and Hayes.
City | Problem Type | Report Time |
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Total Blackout | ||
Internet | ||
TV | ||
Internet | ||
Total Blackout | ||
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Carshalton, England
Latest outage, problems and issue reports in Carshalton and nearby locations:
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Sarah Leveridge (@sarahleveridge) reported from Paddington, England
@virginmedia why oh why do I get charged so much more as an exiting customer to renew with you ! Also been trying to pay line rental all day but your systems are down 50 mins at least wasted
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Declan (@walshi01) reported from Ealing, England
@virginmedia Well - what a surprise. No contact after 48hrs which I believe is part of your resolution criteria. Don’t know how else I can move a complaint through this process when I am ignored!!! A court letter will no doubt wake someone up there 😊👏👏🤭
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It’s only curly at the front (@sladey66) reported from Camberwell, England
@virginmedia Your telephone service claimed it was a general outage in my postcode between 2am and 2pm. I was up at 5am to take a call. I couldn’t take that call bcos I didn’t have a working tv/phone/broadband connection. No warning. No explanation.
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Barbara Poole ⚽🦅 (@Barbara4003) reported from Croydon, England
@virginmedia No - they always just ask you to do all the things we’ve already done a hundred times then say it’s not a problem with them.
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Peter Boxer (@peter_boxer) reported from Bromley, England
@virginmedia Yes. And no one asked. I have given my notice. My account is in credit. Was there a reason to stop my service with no email or text. And frankly no reason to seek to shift blame. Poor #CustomerService #fail
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David Madelin (@pintofbeer) reported from Hammersmith, England
@virginmedia I grumble, why, why, why is it so hard for the online people to do anything. You are after all an online company. He feels my pain but all he can offer is for someone to call me back the next day. I never get the call.
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Barbara Poole ⚽🦅 (@Barbara4003) reported from Croydon, England
@virginmedia Netflix freezes, loses signal and then just hangs. Only way round it is to turn box off. This is a very common problem that VM seem to choose to ignore
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Lauren Scott-Berry (@Lauren_Sberry) reported from London, England
@virginmedia I had some flashing green arrows on my router this morning and no internet. I reset and now have a yellow base light and still no internet. Please help
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It’s only curly at the front (@sladey66) reported from Camberwell, England
Dear @virginmedia. Broadband in SE15 3BS is still down. I cannot work. Please let me know where I can send the invoice for a day’s lost work. At current rates you owe me approx £250
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Declan (@walshi01) reported from Ealing, England
@virginmedia Spoke before Xmas, contract ended in Oct 18. Although apparently I didn’t cancel! Hence more frustration
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Victoria Cuthill RN (@VickyChas3) reported from Esher, England
@virginmedia Message says service will resume at 10.15 but we’ve had these messages every day & still nothing.....
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Victoria Cuthill RN (@VickyChas3) reported from Esher, England
@virginmedia Still no service......
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linda holmes (@pussinpjs1) reported from London, England
@virginmedia I hope my account reflects that I have the tivio box as I had a total nightmare trying to explain this to customer care
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Declan (@walshi01) reported from Ealing, England
@virginmedia My escalation is the the British Court and Justice system. Fed up with all this shit. Just shows levels of competence and CRM interactions.
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linda holmes (@pussinpjs1) reported from London, England
Can you please listen to what people are saying @virginmedia and ask if they have the right equipment for upgrades etc. I have the TV 500 but you put me down as having the V6.
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Declan (@walshi01) reported from Ealing, England
@virginmedia I have completed your online form to extend this complaint before I apply to SCC. Let’s hope we hear from Virgin today. If not, I have tried and wouldn’t be surprised if I am not contacted because my account is closed as of Nov 18.
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Mandy (@Mandyped1007) reported from Bromley, England
@virginmedia my parents are still awaiting a password so they can call to cancel something your rude representative forced them in to!
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David Madelin (@pintofbeer) reported from Hammersmith, England
@virginmedia At some-point in Dec I try cancelling contract through online chat => computer says no, you must phone up. Ugh. I don't understand why, but fine... 29th Dec -my move out date- I phone up to cancel, 25 minutes later apparently it's done. (...to be continued)
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Declan (@walshi01) reported from Ealing, England
@virginmedia If you cannot call me in this instance, then fine. I will go to court as I have the detail, lack of service, a signed tech report stating local equipment not fit for purpose, no calls received on landline for 2 years coz it didn’t work! LL £16.99 x 24=407.76 I was fair. V weren’t
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Gary 🏴🇬🇧Here for the cricket. (@garythunt) reported from Islington, England
Dear @virginmedia yet again your super duper box is dropping the sound. Getting sick of it. Your help line is next to useless #sortitout
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ً (@zasuoss) reported
@virginmedia could u sort this issue out
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Leigh (@leigherin88) reported
@milesbrignall Could you offer me some advice? @virginmedia have ignored a complaint i logged 8 weeks ago. I’ve tried calling, tweeting, and using their messenger service. I’m being ignored at every turn.
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Ken Whelan (@kenwhelan) reported
Virgin media broadband down in Dublin?
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🥐 (@croxsaintt) reported
@virginmedia it’s been a week we’re I have been Experiencing WiFi issues I have tried everything on your website. My wifi and tv isn’t working. Could you get an engineer to look into this? ASAP
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'Tubs'/Kevin Thorpe - @iamaweasel🇪🇺🇮🇪🇬🇧🇺🇦 (@Tubs05914379) reported
@virginmedia Finally got back online today (& not on the 1st attempt either) after 6+ hours of toing & froing But only for a week I've issues with charges on the account & can get no info from you to investigate what's happened: all I get are demands for money
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Lucas Duffy (@LucasDuffy93) reported
@virginmedia Do you have contact details for the complaints team? 2nd call I've been promised with no call back and my internet is intermittent and performing at much slower speeds. Unsure if my router is the issue at this point.
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Josh (@JoshLovesAnimeX) reported
@virginmedia The congestion issue in the area is still present. High ping and latency from 4pm to 12am.
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marty lawrance (@marty_lawrance) reported
@virginmedia Hi, any idea what the waiting time for installation is in NE38 area? I am going to cancel my Sky subscription later today but I don't want to be TV-less for a week or two. I already have a cable to my house from a previous contract several years ago.
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rose byrne (@Byrne108) reported
@virginmedia Internet down in N10 been going on and off all day now completely dead. So sick of this service.
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Kbirst❄️ (@kbirstlouxoxo__) reported
@virginmedia sort your services out every single night at the same time my network goes down, I just want to get through an episode of Brooklyn nine nine without it buffering every 5 seconds and then disconnecting.