Virgin Media Outage Report in Carshalton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Carshalton come from postal codes SM5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Carshalton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carshalton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Carshalton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hounslow, London, Croydon, City of London, Carshalton, Sutton, City of Westminster, Hammersmith, Paddington, Southall, Islington, Dorking, Southwark, Bromley and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow |
Internet | |
| London |
TV | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Carshalton, England
Latest outage, problems and issue reports in Carshalton and nearby locations:
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Liam 🌍🌎🌏
(@routemaster_fan) reported
from
Eltham, England
@virginmedia Please see the series of tweets regarding the service failures. Also the hashtag #virginmediadown for an expanded idea as to why.
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LM2010_20
(@20Lm2010) reported
from
Croydon, England
@virginmedia I am now on day 2 of waiting for your complaints department to contact me. This service provider should be avoided. #getwhatyoupayfor #deadservice #poorcustomerservice
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•
(@_240797) reported
from
Bromley, England
@virginmedia you guys are absolutely appalling, i would like to cancel my contract please.
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Krish K Bikini
(@krishkataria) reported
from
Wandsworth, England
@virginmedia I have called, used the text messaage service, tried your forum and tried sending you messages here but NO RESPONSE. You have disconnected my internet for NO REASON! Please advise!!!
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flitestar-travel
(@FlitestarT) reported
from
Hounslow, England
@virginmedia I am now convinced that. You must be the worst internet provider I have come across and heard about , your reputation proceeds you , you are about as much use as a chocolate tea pot , you take the public’s money promise the earth and when you have the money you f..k
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Krish K Bikini
(@krishkataria) reported
from
Wandsworth, England
@virginmedia Hi. You have disconnected my internet for no reason. I have tried to call, text message, fault finding etc. There is no response, only a phone line that hangs up. Please help me get my internet back so I can work!
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🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
So so so crap @virginmedia every single month at least once we lose connection as does whole street. Every time we got thru the same shenanigans and you never fix it. And you never refund money.
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Liam 🌍🌎🌏
(@routemaster_fan) reported
from
Eltham, England
@virginmedia again you are down
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Liam 🌍🌎🌏
(@routemaster_fan) reported
from
Eltham, England
Ola @virginmedia down again #virginmediadown
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Liam 🌍🌎🌏
(@routemaster_fan) reported
from
Eltham, England
Oh @virginmedia your broadband is beyond *****, it is on my to do list cancellations once this #lockdown is done. Spiraling prices and poxy service before, but now intolerable I hope @Ofcom monitor these complaints. #virginmediadown
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Liam 🌍🌎🌏
(@routemaster_fan) reported
from
Eltham, England
Hey @virginmedia down again, does @Ofcom monitor these continuous service failures. #virginmediadown
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Mosaic LGBT Youth Centre
(@mosaicLGBTyouth) reported
from
Islington, England
@vmbusinesshelp @vmbusiness By ‘protecting network’ you mean protecting profit margins let’s be honest here. Thankfully we are being released from the contract and moving to a more reasonable provider that supports customers through the pandemic and not makes them inaccessible.
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Mark Bell
(@markjamesbell) reported
from
Tattenham Corner, England
@virginmedia following a power outage in the epsom area my WiFi has been very very poor I have super fast M350 fibre Broadband package but unable to use the service. I have followed all the steps online resetting the router etc but nothing seems to work. SOMEONE PLEASE RESPOND!!!
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Anne
(@ange1pie) reported
from
Camden Town, England
So we had 2 days with no internet problems, but hello Monday morning and back to square one #virginmedia #virginmediadown @virginmedia 🤬
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Liam 🌍🌎🌏
(@routemaster_fan) reported
from
Eltham, England
Evening @virginmedia yes you are down again #virginmediadown
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Elizabeth Wakeling
(@lizwakeling1) reported
from
Croydon, England
@virginmedia Help - would appreciate a call from one of your team as the TiVo box you sent isn't working. We now have 2 new boxes that aren't working. We have had noTV now for over a week.
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Jade Wheatley
(@JadeWheatley_) reported
from
Eltham, England
@virginmedia absolutely piss poor customer service from@whoever the guy was who put us on hold, blagging our of his arsehole he was waiting for a technician, to then cut us off just before 8pm so that we couldn’t call back BECAUSE THE LINES ARE CLOSED!
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Liam 🌍🌎🌏
(@routemaster_fan) reported
from
Eltham, England
FFS @virginmedia your broadband goes down faster than a ******! (Rugby or the other type) If I called everytime there was a failure I would never be off the ffffing phone!
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Claire
(@bakerclaire987) reported
from
Bromley, England
@virginmedia will someone please direct message me. I need to cancel my account and no details anywhere how to do it on line and no one available on your web chat. This is now urgent please
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Neil Milliken
(@NeilMilliken) reported
from
Cobham, England
Can you help @virginmedia all I need is a replacement splitter cable I am having to use own co-ax cable to get online.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Victoria Palumbo
(@PlumandPeanut) reported
@virginmedia absolutely disgusting service. I am expecting a full refund for hours that I have not been able to use what I'm paying for. Appreciate there are faults but this is not something your customers should have to pay for
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Janice Bardwell
(@janice_bardwell) reported
@virginmedia Still most Channels and search facility down in North Wiltshire. Do we get a refund?
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Ben Clarkson
(@darksonphoto) reported
Really do love paying @virginmedia stupid amounts of money a month to have no channels/services working. Daylight robbery springs to mind #virginmedia
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Geoff
(@gbtitan1) reported
@virginmedia - any idea when the issues in BR5/BR6 will be sorted?
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Richard Diamond
(@roughcutjrd) reported
@virginmedia TW1 - no channels. No option of raising the issue as the website is down at the same time. @Ofcom this is a joke right? How do we complain or log no service if they 404 their website
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Eliza
(@elizajtorres) reported
@tomk0s @virginmedia Think before you tweet moron some people can’t get out due to ill health issues like my mom who as cancer and is disabled,
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rob todd
(@treborddot) reported
@virginmedia So we will all get compensation for the failures then as the amount of £££ high three digit number I pay a month and I’m in credit I think I should get something back at least !!! Customer service has always been rubbish though
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John adams
(@adamsjohn4557) reported
@virginmedia Can we have another update for this outage #plymouth
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2222233f1
(@2222233f1) reported
@HurcombeDavid @virginmedia they're working as hard as they can. You saying "hurry and fix it" wont do **** lol Touch some grass. Go outside and enjoy something else rather than sat infront of your TV.
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Andi- vote for anyone BUT your current MP
(@AndreaRice54) reported
Isn’t it brilliant. Pay big money for aTV service, start watching series, then the expensive service fails. It’s like going to the cinema and leaving for half an hour in the middle. Absolute Disgrace #virginmedia @virginmedia