Virgin Media

Virgin Media Outage Report in Carshalton, Greater London, England

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The latest reports from users having issues in Carshalton come from postal codes SM5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Carshalton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carshalton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Carshalton, Greater London, England 09/27/2025 02:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (28%)

    TV (28%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Carshalton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Barking, Islington, London, City of London, Wandsworth, Camden Town, City of Westminster, Croydon, Ealing, Paddington, Newham, Southwark, Walton-on-Thames and Kensington.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Wi-fi
United KingdomBarking Internet
United KingdomHammersmith Internet
United KingdomIslington Wi-fi
United KingdomHammersmith Internet
United KingdomLondon E-mail

Community Discussion

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Virgin Media Issues Reports Near Carshalton, England

Latest outage, problems and issue reports in Carshalton and nearby locations:

  • MarkoValonen Marko Valonen (@MarkoValonen) reported from Brentford, England

    @virginmedia customer services needs a nig improvement! A gent from your marketing team called and offered FREE channels as I’ve been witn u since 2002 or so. Bill comes and I’ve been charged for the service. I call customer support and they tell me that the marketing team LIED.

  • GolloglyDeirdre Deirdre Gollogly (@GolloglyDeirdre) reported from Barnes, England

    @browndogbarnes Always had Virgin Media with no problems

  • philswallowpics Phil Swallow Photography (@philswallowpics) reported from Croydon, England

    Another day, another business-damaging fault from @vmbusiness. You are not providing me with a service guys, this is unacceptable. Someone needs to jump on this. I would consider going to another provider, even taking a speed reduction, for the sake of consistency

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia you really don't understand the concept of customer service

  • fmasefield Fraser Masefield (@fmasefield) reported from Hammersmith, England

    @TobyBourke @virginmedia Oops. Service must have deteriorated since I left! 🤣 Get on BT Vision. You get Sky Sports Main Event, Eurosport, BT Sports package and can add on extra sky channels for far cheaper than Sky itself. On Now TV! 🤣

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.

  • markbkenny Mark Kenny (@markbkenny) reported from Richmond, England

    @virginmedia I suggest you improve your so called customer service by getting shut of it and starting again

  • TheMrFlowers TheMrFlowers (@TheMrFlowers) reported from Camden Town, England

    @virginmedia You need to get better people in your ‘customer attentions’ department. Rudest arsehole just rang me.And you wonder why I’m ditching your awful service!!

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.

  • markbkenny Mark Kenny (@markbkenny) reported from Richmond, England

    @virginmedia Got through after 45 mins wait. I pay a fortune for this and your customer support is not fit for purpose. I'm off.

  • stevekennedyuk Steve Karmeinsky (@stevekennedyuk) reported from Camden Town, England

    Think it’s time to move from @virginmedia to @NOWTV £80+ pm and pixelated terrestrial TV - just for TV, time to say goodbye - been a loyal customer - enough is enough and time to move

  • bycandlelight27 BCL27 Design (@bycandlelight27) reported from Islington, England

    @virginmedia And yet after 2 days it's still not working.

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.

  • stevekennedyuk Steve Karmeinsky (@stevekennedyuk) reported from Camden Town, England

    Please fix @virginmedia in NW3 get pixelation on channels like C4 ...

  • andrew_kemp Andrew Kemp (@andrew_kemp) reported from Paddington, England

    @NoHxpe @virginmedia You can’t mean Virgin media there. I guess they’re consistent.... in providing a shoddy service!

  • alastairmccoll alastair mccoll (@alastairmccoll) reported from Brentford, England

    @virginmedia 3 days of slow DLs and no Netflix, you guys need to fix this now or I’m off to a new supplier. Please respond with action and not platitudes, thanks.

  • katie_b72 Katie Bolton (@katie_b72) reported from Islington, England

    @virginmedia I did call your customer services and I either got cut off or I was on hold for 50 minutes before I lost the will to live!

  • ChelseaDogWalk Chelsea Dog Walker (@ChelseaDogWalk) reported from Kensington, England

    @virginmedia not working again

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia I'll just cancel my direct debit

  • timmy_uk Timothy Firmager (@timmy_uk) reported from Merton, England

    @virginmedia Service is “good”, the Virgin Connect app is saying I have “great” coverage around the flat but every speed test I do it is so poor. Wireless connections, as I don’t have the luxury of cat 6 Ethernet cabling infrastructure throughout my flat. Please can you help.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • queenchristina_ Christina Patterson (@queenchristina_) reported

    @JanKay_ @virginmedia Nightmare, poor you!

  • WPQC3 WPQC (@WPQC3) reported

    Virgin media is soo **** you might as well have 2 lemons and a piece of wire. overpriced!! I'm not on somalin servers I've plugged an ethernet into my Xbox literally directly into my router and i'm still somehow on 100ms !! fuming

  • Synergy231 Synergy23 (@Synergy231) reported

    @queenchristina_ @virginmedia Go to SKY Christina. I have NEVER had a problem getting through to them on ANY MATTER and your not sent off shore to Philippines or Australia. So do yourself a favour. Call them, VIRGIN ARE past their sell by date.

  • Carer49 Lynn Williams (@Carer49) reported

    @virginmedia Thanks for replying but this honestly smacks of profiteering at a time when families are locked down. Families like ours likely to be shielding for months yet. Incredibly disappointing.

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?

  • Aabu21480992 A.abu (@Aabu21480992) reported

    @virginmedia No fault you disconnected my previous provider and left me out to dry with no service

  • AdamSimmo73 Adam Simpson 💙 (@AdamSimmo73) reported

    When will u sort out the broadband issue in Three Bridges please? It’s problem you are aware of apparently. #virginmedia

  • iamrichrose Rich (@iamrichrose) reported

    @MartinSLewis help! I’ve had a £3.50 a month increase with @virginmedia from March 2021 signed up for my new contract in November 2020 but are saying I need to pay £3.50 a month even though I only just signed a new contract in November 2020 🙄 any suggestions

  • RealADE88 ∆DE (@RealADE88) reported

    @virginmedia I have indeed, I’ve tried everything humanly possible!!. I can see some of the problems!. You have supplied me with an inferior coaxial cable!!. This affecting the signal strength for the router to distribute!!. Have a look at my screen shots I’ve provided! This is not acceptable

  • yoophoriakoo juann⁷ ♡ (@yoophoriakoo) reported

    @virginmedia I have have done the test it says there’s no problems in the area, but my wifi says no internet at least once a day