Virgin Media

Virgin Media Outage Report in Carshalton, Greater London, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Carshalton come from postal codes SM5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Carshalton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carshalton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Carshalton, Greater London, England 04/18/2025 20:35

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Carshalton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Croydon, London, City of Westminster, Islington, Streatham, Acton, Southwark, Kingston upon Thames, Ealing, Tower Hamlets, Wandsworth, Camden Town, Feltham, Mitcham and Willesden.

Loading map, please wait...
City Problem Type Report Time
United KingdomEaling Internet
United KingdomCroydon Internet
United KingdomCroydon Wi-fi
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Carshalton, England

Latest outage, problems and issue reports in Carshalton and nearby locations:

  • TonyD9999 Tony Dolce (@TonyD9999) reported from Kingston upon Thames, England

    Your website said all services back by 1600, still nothing and no communication about when it will be back on line. Really poor just a simple text or email would be nice @Virgin @virginmedia #poorcustomerservice

  • Jon_Vanstone Jon Vanstone (@Jon_Vanstone) reported from Lambeth, England

    Thanks to @VirginMedia for no services for 2 days ... the old adage of never put your eggs in one basket #virginmediadown

  • sarahlbrowne Sarah Louise Browne (@sarahlbrowne) reported from Merton, England

    @virginmedia And what about all the other orii problems over the last 2 years!!! Crap

  • chrisTstraker Chris Straker (@chrisTstraker) reported from Wandsworth, England

    @virginmedia Tried that half a dozen time since yesterday afternoon but it never loads all channels. Running out of recorded programmes to watch now and broadband is needed ASAP

  • clairecs1 Claire Coast-Smith (@clairecs1) reported from Kingston upon Thames, England

    @virginmedia Thanks for replying so quickly. Finger crossed you can fix it sooner than later. Not necessarily for me (though that wld be nice) but for people who really need phones & computers to work. Using mobile WiFi at moment.

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia was it my tweet that made you update your webpage. No Wi-fi until 9am on Sat 21st now. Over 2 days outage better get your wallets open.

  • Cath_Hodgson Catherine Hodgson (@Cath_Hodgson) reported from Kingston upon Thames, England

    @virginmedia I understand you’re working to fix but i wfh in fridays&had to spend £20 on extra data from virginmobile to do my work. It would be nice to think the same company would refund

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @Chelsea1504 @virginmedia Apparently Sky have had an outage also. However the customer service is appalling @virginmedia

  • Biancaaa89 Biancaaa 💕 (@Biancaaa89) reported from Kingston upon Thames, England

    @virginmedia Yeh that’s everything’s not working. And it was supposed to be sorted by 4pm. Well over 24 hours without any services now, this is actually a joke

  • soktumbey Çağdaş Akcoş 🧟‍♂️ (@soktumbey) reported from Wandsworth, England

    Awful service by virgin media in teddington area. I have no access to wifi for more than 24hrs and they keep postponing the estimated fix time.

  • catskidschaos Karen Reekie (@catskidschaos) reported from Richmond, England

    @virginmedia This is the second time in less than a month. Last time it was a full week. I reported you to Ofcom and am waiting for their reply. Your customer services are appalling and you can bet we will be claiming a refund and finding a better service provider.

  • stephnimmo Was this in the plan 🦋 (@stephnimmo) reported from Merton, England

    OK #virginmedia no internet for 24 hours, I’m freelance, I rely on your service for my livelihood, please honour your promise to be up and running by 4pm...

  • mands4walkies Mandy 🐩🐾🐕🐾🐶🐾🦅 (@mands4walkies) reported from Richmond, England

    @virginmedia how bad is your service Thursday Friday before Christmas no service * can you call ❌ NO * customer service - enjoying Christmas with Sky ❌ do they care ❌ No TW11 has no @virginmedia service #howbadisthat #whocares #badservice @richardbranson

  • jodirilot Jodi Rilot (@jodirilot) reported from Richmond, England

    @PhoneGamer3000 @virginmedia They're also blaming outage in Birmingham on the same cause.

  • SiobhanBenita Siobhan Benita #BetterWithBenita🔶 (@SiobhanBenita) reported from Kingston upon Thames, England

    @EdwardJDavey @virginmedia Causing all sorts of problems in my house!

  • mands4walkies Mandy 🐩🐾🐕🐾🐶🐾🦅 (@mands4walkies) reported from Richmond, England

    @virginmedia TW11 has been down for nearly 48 hours you have #no customer service no one to talk to #DISGRACEFUL your service is awful

  • annwyllie annwyllie (@annwyllie) reported from Richmond, England

    @JulieCMc @virginmedia Pass the CEO information over please. Quick enough to put prices up but do nothing to rectify loss of complete service

  • clairecs1 Claire Coast-Smith (@clairecs1) reported from Kingston upon Thames, England

    @SW_Help @RMTunion btw, was due to work at home part of tomorrow because of ongoing #swrstrike but cos of @virginmedia’s ineptitude fixing cable fault, no WiFi , so I can’t. I’ll need to use @SW_Railway terrible strike replacemen trains!. You All owe me compensation I think!

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    @virginmedia no phone no television no broadband no internet since 9am yesterday . Now earliest resolution 9am tomorrow. Ridiculous. 21st century prices with 18th century service. Hope my contract goes down when renewal due in March

  • Tyrunthecreator Ugh (@Tyrunthecreator) reported from Merton, England

    @BlianEmo @virginmedia The service in SW19 😭😭😭😭 at least ik im not the only one now

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • NabilNazir20 Nabil Nazir (@NabilNazir20) reported

    @virginmedia Register loss of service for compensation - switch services until these lot fix up their act ! Click check status —-> click broad band ——> click compensation !

  • jackie_morrall Jackie morrall (@jackie_morrall) reported

    @virginmedia Has been off and on for days, to report it for discount it just doesn’t connect or rings out then cuts off, bit bad considering how nuch we pay

  • Dixeyroyal Kevin Dix (@Dixeyroyal) reported

    @keiranatharmony @virginmedia @bt_uk I will be doing the same, fed up with Virgin lack of service, and their constant prices rises that are way above inflation, enough is enough now, bye bye Virgin

  • iamjagsman Jagsman (@iamjagsman) reported

    due to issues with @virginmedia my stream got cut short due to continuous internet issues #virginmediadown Virgin get your act together and get stuff sorted

  • Twango47 Twango 47 (@Twango47) reported

    @virginmedia and no reply to my previous.. Called Virgin tech support twice today, kept on hold for 20-30 minutes both times and got cut off twice! Never managed to speak to anyone. Thank god we just signed to move to BT a couple of weeks ago! 🙏

  • Stevebrinda66 Mentor Man (@Stevebrinda66) reported

    @virginmedia @MikeRodgers74 Oh dear .... People expecting a 100% guaranteed no problems will arise from Virgin (and other broadband companies) Not sure what planet they live on.

  • PidgeLee22 Pidge (She/Her) (@PidgeLee22) reported

    @emmalunn @virginmedia Yep, I totally agree. Fed up with @virginmedia continual price hikes and poor service. Time to change to another provider!

  • krskipp Kevin Skipp (@krskipp) reported

    @mmmiles75 @virginmedia @macavanagh One day of internet problems does not allow you to break your contract. Not a company on the planet that won’t have outages from time to time.

  • The_Swavman TheSwavman (@The_Swavman) reported

    @virginmedia Stealing people's money for a service that is mid at best.

  • Bobbit1968 Robert mycroft (@Bobbit1968) reported

    @virginmedia It’s been on and off all night and all day, sort it out I hope I get a refund for days service sorry lack of service and any chance it can be connected today