Virgin Media Outage Report in Carshalton, Greater London, England
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The latest reports from users having issues in Carshalton come from postal codes SM5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Carshalton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carshalton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Carshalton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Barking, Streatham, Lewisham, Croydon, Bermondsey, Ealing, Isleworth, Hayes, Paddington, Tower Hamlets, Southwark, City of Westminster and East Ham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Southall |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Barking |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Carshalton, England
Latest outage, problems and issue reports in Carshalton and nearby locations:
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia Day 4 on the SMS 'help' line. Endless endless repeats of 'lets get you through to the right team'. PLEASE GOD JUST SEND ME ANOTHER ROUTERRRRRR!!!!
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia I have been on your SMS 'help' line for several days now and have yet to be referred to the correct 'team'. If I cannot order a new router soon I am just going to give up and book the BT guy. I thought a Virgin was something that was NOT ******!
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Chris 🇬🇧🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
Translation: “If we want more money off you we’ll bend over backwards. If you try to leave us, we’ll make it as difficult for you as possible.” I’m now even more determined to terminate my contract. @virginmedia
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia I have been on your SMS 'help' for several days now and getting nowhere. Keeps saying it will refer me to the correct team but that never happens. Going to give your 'Broadband' one more try with a new router if I can never get through to you....
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Mark Phillips
(@Mark_Phillips66) reported
from
Camden Town, England
@virginmedia Your phone line told me you are working in our area and that signal will be affected until 3pm. Completely unacceptable.
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia what is going on 789 not working, chat room not working ,cannot submit query online. Want to cancel my dongle data contract but impossible to get through to you. aarrrggghhhh
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Samantha van Leeuwen
(@SamanthaLeeuwen) reported
from
Bromley, England
@virginmedia Outdone yourselves today. 8 months of issues and today the booked engineer chooses not to come as doesn’t think he can help. No comms, all day waiting, now 2 hours waiting for callcentre. #disgusted #virginnotcare #moneyfornothing
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Clare Nightingale
(@MrsCNightingale) reported
from
Bromley, England
@virginmedia my hub 3 is not showing up for WiFi and I can’t get any help from you?? Only been with you for 2 months.
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Brigitte RicouBellan
(@globalbribri) reported
from
Brentford, England
@virginmedia upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
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Alex Taylor
(@ART_67) reported
from
Wandsworth, England
Ordered broadband from @virginmedia on 02/11, earliest installation was 20/11 (tomorrow). 7.45pm tonight I receive text with no explanation rescheduling installation to February! Customer service line is closed. We need broadband for work, this is appalling service.
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Brigitte RicouBellan
(@globalbribri) reported
from
Paddington, England
Virgin Media upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
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David scilly
(@DScilly) reported
from
Islington, England
@jammdesign @virginmedia Having a very similar issue now. Been on hold for 90min
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Gerasimos Klaoudatos
(@Makis39277470) reported
from
Richmond, England
@virginmedia I am with you for 7 years. I am trialing EE in an effort to get rid of you. In Nov, broadband was appalling, 3 days no service, inconsistent all the other times. Drops during business calls. Customer service totally absent. Emailed CEO no response. Shame on you
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
Hey @virginmedia what’s going on. Want to cancel my dongle data number but 789 number not working, chat not working, message sending not working. Any ideas or have you cut yourselves off from the world. It’s not great is it ?
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Chris 🇬🇧🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
.@virginmedia amazing that when I want to talk to someone about moving house or changing my existing package, your team are more than willing to chat to me. When I get transferred to the team to disconnect my services and cancel my contract I get hung up on after 25 mins on hold.
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Estelle Levacher
(@Goldenlocks) reported
from
Richmond, England
@virginmedia my husband has been on hold trying to call you for over an hour! We pay over £100 per month, this service is unacceptable ! We’re leaving!
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David scilly
(@DScilly) reported
from
Islington, England
@virginmedia in Islington and have just been booted off a call on an internet issue after being on hold for 90minutes. Only two songs (both awful) as hold music is about the end of my tether. Try picking up the phone. Feel like I’m in the 1940s!
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Leebee1980🇳🇿🇦🇺🇬🇧
(@wishforsnow1980) reported
from
Bromley, England
@virginmedia What is going on?? My wifi has been down for an hour and I’ve missed 2 meetings! It’s PS5 launch day tomorrow, I NEED WIFI!!
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Hi, I need assistance and I have not been able to contact the service
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Mark Phillips
(@Mark_Phillips66) reported
from
Camden Town, England
Great. @virginmedia ‘Improving service in my area’ by cutting broadband signal without notice. Makes working from home near impossible. Awful company.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jeffrey Knopf
(@JeffreyKnopf1) reported
Well @virginmedia the nails are going in to the coffin of your service ( absolutely useless) I am going to have to most probably look for other providers and also contact an ombudsman really this is the worst way to be treated
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Mike Hill
(@mikmikemicky) reported
@virginmedia It's getting to the point now where it will save me money by cancelling the TV and phone and subscribing to Netflix and buying a firestick. I've been a customer since virgin took over blueyonder maybe it's time to consider my options because loyalty means absolutely nothing.
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Thediamon_o
(@Thediamon_o) reported
@virginmedia website is saying there's no known issues, but somebody i know on the other side of town had this exact problem a few days ago.
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Himalayan Salt Store
(@himalayanstore) reported
@virginmedia I only have wireless connections. I have tried everything, all wires are secure, reset the entire hub etc. Still having spotty connections. Devices can connect to hub but show "no internet". Problem still ongoing. 3rd day of work costing me £100's
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Steven Couch
(@steveuchiha07) reported
@virginmedia Thank you for that but according to your team as my third party extended MY contract I have to pay a cancellation fee of £260 as it was extended?!? I disagree with this as I didn’t extend my contract. Hence the complaint but had no response from your complaints team since 4th Feb
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Bubs
(@slf_toon) reported
@virginmedia Yep, no known issues. Reported fault to call centre last week who did some resets and checks and told us everything was running fine but obviously its not!
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vas vangaveti
(@nivas2in) reported
@virginmedia I have done this also but no use , using this I found I am getting issue in the mentioned rooms. What is the use of that app ? I am not sure
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Neil Heron
(@BlueNeil69) reported
@virginmedia I can’t log in to Now tv on an Xbox or Now tv stick or a laptop. I also can’t even get to the sign in page of my Sky account as it says access denied
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Chris Harrison
(@LFC_Chris) reported
@virginmedia yes, seems to be the box that's the issue, I have two others and checked them when it happens and also Wi-Fi on different devices don't loose connection
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John
(@JohnBurnett1981) reported
@virginmedia That's the number I have spent over 30 on the phone to. Do you have a UK Head Office telephone number? I just need help. I'm not exaggerating my experience, this issue has been going on for months.