Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Southwark, London, Hounslow, City of Westminster, West Molesey, Croydon, Fulham, Leatherhead, Greater London, Wandsworth, Kensington, Twickenham, Mitcham, Hammersmith and Beckenham.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Total Blackout | |
| London |
Wi-fi | |
| Hounslow |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
@virginmedia Got a message from your team saying our local issues had been fixed yesterday, and yet the service was down this morning for over an hour and it’s down again now.
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SDM
(@StevenMcFarlan4) reported
from
Wandsworth, England
@virginmedia your app and customer service are absolutely dreadful. Been going round in circles with captcha for 20 minutes, the ‘forgot your password’ link doesn’t work, and nobody replies on the online chat!!! 🤬
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Hugh Scantlebury
(@HDPMS) reported
from
Kingston upon Thames, England
@virginmedia Engineer on site. No signal for the “little” channels E4, Channel 5 etc. (others are OK) so he’s in the pit in the street. Presumably therefore not just us....
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Robert Paterson
(@Robbie_Paterson) reported
from
Lambeth, England
@virginmedia Seriously @virginmedia down again!!!!!! What an absolutely useless bunch you are!!!
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia When you are using your data in your own house so often, have Netflix, Now and Amazon Prime you pay for that you can’t even use when Broadband are down, you have to ask, what the HELL am I doing with a company that can’t provide a basic bloody service.
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Deano
(@deanspread) reported
from
Kensington, England
@virginmedia just paid £14 for a film off media store but it just won’t load. Absolute joke of a service
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia This is not customer service. It's inertia selling. I have to call you, fill in forms etc for a problem you created. You have all of my details. I want you to contact me.
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Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@sharonodea @virginmedia Yes there is a problem with the fibre optic into Barnes, regularly happens to me.
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Jonathan Kelly
(@JKBartsHeart) reported
from
Kensington, England
@TheMichaelMoran @virginmedia I know, not as regular but I get issues + creative billing. But they ring every week to up sell. I just need to get my arse in gear & switch
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia Or maybe that’s wishful thinking. Anyway. We will be considering our options over the weekend and I don’t think we will be staying with VM. Bad service is too regular now
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Richard Howell
(@richardhowell20) reported
from
Spelthorne District, England
So, @virginmedia, I’ve struggled with you poor hub for 18 months, then had to spend £200 on an intelligent Wi-Fi hub for you to bring and intelligent hub as you’ve identified this as a problem! #poordeal
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John Briggs
(@JohnJohnb471) reported
from
London, England
Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business
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Alex Buchanan
(@AlexBuchanan3) reported
from
Guildford, England
@virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....
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Jonathon Lisseman
(@Jonathon73) reported
from
Richmond, England
@virginmedia I cannot believe the audacity of your adverts. We live in Twickenham and have regretted every day since we switched from Sky. (Even though they were robbing us for 11 years loyalty). We would happily pay overpriced sky for absolutely substandard virgin service.
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Nick
(@NickO_L1805) reported
from
Richmond, England
@virginmedia Ok, so as promised here’s an update… the problem still exists!! Instagram works perfectly on 4G & any WiFi other than Virgin, but on Virgin WiFi it is slow & won’t load videos or carousel posts properly. As per the forum threads, this is an ongoing issue with Virgin WiFi only.
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Rajeev Datta
(@rajeevdatta) reported
from
Brentford, England
@RuislipR @virginmedia Virgin - abysmal. Went with them for a year (for my dad) and it was a disaster from start to finish. Should never have left SKY. Went straight back to them.
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Martin Phillp
(@PlexNetflix) reported
from
Camberwell, England
@Emily_Benn @virginmedia I use their mobile service, but wouldn't touch the cable with a bargepole. It's oversubscribed in London.
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Paul and Sir Fluffy Watson
(@Praeceps69) reported
from
Hounslow, England
@virginmedia I'm already a customer. I was considering moving up north, until I found out that nearly all the areas I want to move to have no virgin broadband. So I am stuck where I am.
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Monroe
(@MonroeJoe) reported
from
Kensington, England
@virginmedia Doesn’t say there’s any problems in the area, all connections are tight, power supply connected, but I’ve got all green lights on my router and no internet at all
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eliott Simcock
(@EJSimcock) reported
@virginmedia It says if I upgrade my renewal contract for another 18 months you'll arrange collection of kit after confirmation and reinstallation, however I can't see this is necessary. So my question is can we just carry on with our existing kit without a drop in service and still upgrade?
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Damien Levi Park 🏳️⚧️
(@dlpark337) reported
@JimSterling @virginmedia We got our stuff okay, but Virgin changed my £45 precontract for one service to £31 to a different service without saying anything and are saying if I want what I signed up for I’d have to ‘wait for a deal’ or it’d be £63 a month because it’s too late to ‘change’ my contract
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eau bane
(@obanchi) reported
@virginmedia Does this qualify for valuable reason to avoid paying disconnection fees? It’s the 3rd time this year without wifi for over 2 weeks. Unacceptable. I know for a fact tomorrow it’ll be pushed to Tuesday. I work from home and can’t continue to just hope for a fix
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Marcin Goralczyk
(@Gulczas1982) reported
@virginmedia Can someone finally sort out my problem. I’m being pushed around circles, from one number to another, but nothing gets sorted! This is unacceptable! No internet fir a month, yet still paying my bills. Virgin Media, make your service worth the money you charge me every month!
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Ed Wood
(@edwooduk) reported
@virginmedia Hi - no that does not work - tried incognito Chrome and Safari - just takes me to regular VM login page
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Ryuuzaki Vongola
(@RyuuzakiVongola) reported
@JimSterling @virginmedia If you can get good enough service elsewhere absolutely do so. I'm moving house soon and I can't tell you how *overjoyed* I was that the new place has no Virgin service, meaning we can cut contract early without penalty. They are truly awful, constantly. Hope you sort it soon!
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Marcin Goralczyk
(@Gulczas1982) reported
@virginmedia Thanks, but you redirected me to automated troubleshooting and this can’t help me. They redirected me to your customer service phone number, which I called several times and have been redirected to your trouble shooting on website. This is not help at all
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eau bane
(@obanchi) reported
@virginmedia hi team. N4 2GX postcode - no wifi in 11 days now (whole street) - fix time keeps getting pushed. Was due to be fixed every single day since incident, waiting all this morning and yet again pushed to tomorrow . Is this ever going to be fixed??
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Treble Brewing
(@treble_brewing) reported
@virginmedia @JimSterling Unbelievable. Email IS NOT secure. @virginmedia you should know this. Poor look.
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Merg
(@meurigjenkins) reported
@JimSterling @virginmedia Virgin media is only good if you're lucky enough to not run into issues. Their support is infuriatingly incompetent.