Virgin Media Outage Report in Epsom, Surrey, England
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The latest reports from users having issues in Epsom come from postal codes KT19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, Croydon, Sutton, City of Westminster, Brentford, Leatherhead, Kensington, Wandsworth, Ashtead, Woking, Hounslow, Walton-on-Thames and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Jonathan Blake
(@sweetbriar49) reported
from
Lambeth, England
@virginmedia There is no internet for me , my upstair Neighbour either & my TV Box so no Virgin TV Another neighbour his TV box is also down so maybe you have a neighbourhood mega fault. I need Internet & pay for the service Thank you
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia Complaint closed as I thought it was sorted, I will not renew any future contracts with you as it’s been nothing but a nightmare
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia SMS service sucks. 30min of security checks, I get a "Thanks for the details. I apologize for the inconvenience as there is a speed issued in the services i will transfer you to our technical team.I am sorry for the inconvenience caused". Next operator "May I ask your full name"
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Dean Pallant
(@Dean_Pallant) reported
from
Lambeth, England
@ScottCompton20 @virginmedia My service checker says there is a problem for SE24 but it will be resolved by 9am tomorrow. Let’s hope so!
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia cheap labour in Bangalore = terrible customer service ..
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The Bends
(@benedictm) reported
from
Kensington, England
@JimmyRowe1994 @Toadsanime Dude, I'm kidding with you. I've had Virgin media nearly 10 years. They are great but it makes me laugh when it goes down and no one ever seems to know why. 😄
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Edin Imsirovic
(@oprahwinfrey420) reported
from
Wandsworth, England
@virginmedia Media Internet. Our wifi is down apparently until tomorrow morning!
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「Ben Ⓥ」
(@benrobart) reported
from
Hammersmith, England
@virginmedia @Friendly_Sparky Your service is a joke and your support is even worse. You could throw a bunch of monkeys in a room and they'd do a better job.
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Lloyd-A-Tron
(@chippers34) reported
from
Wandsworth, England
@virginmedia We've been 24hrs without internet now and impossible to get through to faults team, on hold for ages. Status update say's issue in Tooting is fixed but still does not work.
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Annika Allen
(@annikaallen) reported
from
London, England
@virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia All working now but customer service has been a nightmare
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work
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Emma
(@Emma_Campaigner) reported
from
Lambeth, England
@virginmedia Yes. It says it won't be fixed til 1am so must be a significant issue
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Daphne & Jake
(@madamdaphne) reported
from
Camberwell, England
@virginmedia No point in discounting anyone of the service so slow. Slower than an overweight St Bernard
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DJ
(@davidjoneshome) reported
from
Wandsworth, England
@virginmedia Checking with other customers in KT6, we see that no one has any compensation for the outage last month. This is outrageous!
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The Bends
(@benedictm) reported
from
Kensington, England
@JimmyRowe1994 @Toadsanime Ah yes, virgin media and their amazing service that works unless it doesn't 😃 (To be clear I wouldn't go near BT for any service ever)
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David Charles
(@actordavidc) reported
from
Richmond, England
@virginmedia I had an email saying what the policy was in connection to me having registered my outage: Ref: Your Loss of Service (KMM61783435V2754L0KM)
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem
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One Paved Court
(@OnePavedCourt) reported
from
Richmond, England
@virginmedia very difficult to run a business when service is down day after day. No broadband, no phone....Please confirm what’s going on! #noservice #richmondgreen
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt
(@intraflay) reported
@virginmedia 13th Jan, the same day I made the complaint. With respect, I’ve had no fully-functioning wifi for nearly 2 months now. I’ve had 2 engineers out, spent countless hours on the phone speaking & holding, & yet have had nothing...
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SK2
(@SK21878) reported
@virginmedia down again in Solihull?
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NO GODS - NO MASTERS Ⓐ
(@N0_Mast3r) reported
@virginmedia can somone please private message me with a emergency contact number as one of your current excavations is going to cause an accident and I have been on hold to number on website for the past 20 mins.
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Neetu
(@NeetuDhillon9) reported
@virginmedia @virginmedia end of day - another day no one has turned up and no explanation as to why. Issue still not resolved.
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Rosie
(@rosie_jd) reported
@virginmedia They stopped responding and didn’t ask questions which relate to my problem. Please can I speak to someone who can help.
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Ashley D'silva
(@DsilvaAshley) reported
@virginmedia Got through finally to the faults department after 5 hours going over the same problems round and round got Internet back up and running been told TV should be back tomorrow 🙄 poor virgin Media 62 hours with no services’ and hours of my life wasted on the phone
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Ben Hewitt
(@BenHewitt_26) reported
@virginmedia Do you get an acknowledgement when you submit a complaint using the web form? Submitted it and got nothing. Nothing in the track issues either.
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Ram Bhojani 🇬🇧
(@RamBhojani) reported
@DickDelingpole Customer service is gutter all over Virgin Media = 70 minutes on hold today
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Daniel
(@kealydaniel79) reported
No 1 fall for the Virgin super speed internet!We have it and the only thing its any good at is being super slow its worse than the one before!Thanks @virginmedia again for your rubbish internet and again paying more money for crap service!
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Mateo_wyatt
(@mateowyatt01) reported
@Jaws19show @virginmedia This is really Heart breaking😭😭Cause They won’t ever get back to you,I was really down when my account was hacked it’s been inactive for 6months, As it was my business Account,so I couldn’t let it go.i got back Through an external Help. His on Instagram as valdo_hacks