Virgin Media Outage Report in Epsom, Surrey, England
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The latest reports from users having issues in Epsom come from postal codes KT19 and KT18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Croydon, Hammersmith, Southwark, City of Westminster, Walton-on-Thames, Epsom, Caterham, Brentford, Kingston upon Thames, Woking, Weybridge, Morden and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Hounslow |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia - over 48 hours now and no broadband or TV. Really unimpressed, mostly because I can only access an automated service for info. How hard is it to provide decent customer service and let me know what is going on - @SkyUK gets back to me before you do!
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chris whittart
(@fatwhit5) reported
from
Hounslow, England
******* shit @virginmedia WiFi has gone off AGAIN 😡😡
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Victoria Cuthill RN
(@VickyChas3) reported
from
Kingston upon Thames, England
@virginmedia Not fixed yet...automated message says 5.30pm for internet to be back on but nothing as yet and I have some really important work to do tonight.....help!
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Still no service......
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
Get home from work....2 out of 3 kids sick...oh well at least I can catch up with some work this evening on my laptop....oh no @virginmedia outage today means no broadband & no telly either 😱😡....would be good to get a report on when this issue will be fixed.....
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David Madelin
(@pintofbeer) reported
from
Hammersmith, England
@virginmedia At some-point in Dec I try cancelling contract through online chat => computer says no, you must phone up. Ugh. I don't understand why, but fine... 29th Dec -my move out date- I phone up to cancel, 25 minutes later apparently it's done. (...to be continued)
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linda holmes
(@pussinpjs1) reported
from
London, England
Can you please listen to what people are saying @virginmedia and ask if they have the right equipment for upgrades etc. I have the TV 500 but you put me down as having the V6.
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Barbara Poole ⚽🦅
(@Barbara4003) reported
from
Croydon, England
@virginmedia Netflix freezes, loses signal and then just hangs. Only way round it is to turn box off. This is a very common problem that VM seem to choose to ignore
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It’s only curly at the front
(@sladey66) reported
from
Camberwell, England
@virginmedia Your telephone service claimed it was a general outage in my postcode between 2am and 2pm. I was up at 5am to take a call. I couldn’t take that call bcos I didn’t have a working tv/phone/broadband connection. No warning. No explanation.
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia 2/2 you be able to supply a service at a later date.
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Jonny
(@jonnytbonewils) reported
from
Camberwell, England
@virginmedia enough is enough. Broadband in the Nunhead/ Peckham are has been useless for nigh on@a year. We were promised big improvements in Sept that never came. We now re-boot 2 to 3 times a day. Had enough of your suggestions that never work. Please arrange an engineer ASAP
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It’s only curly at the front
(@sladey66) reported
from
Camberwell, England
Dear @virginmedia. Broadband in SE15 3BS is still down. I cannot work. Please let me know where I can send the invoice for a day’s lost work. At current rates you owe me approx £250
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David Madelin
(@pintofbeer) reported
from
Hammersmith, England
@virginmedia I grumble, why, why, why is it so hard for the online people to do anything. You are after all an online company. He feels my pain but all he can offer is for someone to call me back the next day. I never get the call.
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Captain Zongo
(@CaptainZongo) reported
from
Croydon, England
@virginmedia has to have the worst hold music for a service line on the planet. And, as a #VirginMedia customer you get to listen to it every couple of weeks. One of the pluses of being a Virgin customer!
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linda holmes
(@pussinpjs1) reported
from
London, England
I have never had any problems with you @virginmedia before and not happy
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Message says service will resume at 10.15 but we’ve had these messages every day & still nothing.....
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia I hope my account reflects that I have the tivio box as I had a total nightmare trying to explain this to customer care
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@MickHarkin8 @virginmedia Not talking about a new customer.
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Lauren Scott-Berry
(@Lauren_Sberry) reported
from
London, England
@virginmedia I had some flashing green arrows on my router this morning and no internet. I reset and now have a yellow base light and still no internet. Please help
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Barbara Poole ⚽🦅
(@Barbara4003) reported
from
Croydon, England
@virginmedia No - they always just ask you to do all the things we’ve already done a hundred times then say it’s not a problem with them.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Good Kid
(@happer71) reported
@virginmedia That number just takes me through to the same people on the free 789 number. It's a overseas call centre and nobody there can help, its been going on for two weeks. I need to complain and speak management. This is crazy
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Maxie
(@MaxiedotVox) reported
@virginmedia They’ve tried over the phone, online, here on socials…. The service isn’t up to scratch. It’s that simple. Doesn’t matter how many times you guys tell me to ‘turn it off and back on again’
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GC South
(@gcsouth1) reported
My contract was changed without my permission on 18th Aug. I was told it would take a few hours to revert it back and cancel the changes. Over a week and five phone calls later it’s still not done. Please help me get it sorted @virginmedia 😤.
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claire 🏴🇬🇧
(@claireduffy60) reported
@virginmedia currently on the phone and I’ve been told 3 different stories from 3 members of staff 🤪 apparently the phone cut off before she had time to book the engineer but knew enough to give me a time and date but if the phone did cut out (it didn’t) why wouldn’t I get a call back? Lies!
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Alan Simpson
(@BionicIguana) reported
@virginmedia @JimSterling Good luck, Commander, if Virgin customer service actually sort something out for you it will be the first time in about 5 years they have done so for anyone, they are beyond abysmal.
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Peter
(@AlpacaPete1993) reported
@virginmedia Yeah there is a fault but saying they hope to fix it by 7 isn’t great when my partners got work to do at home
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Chris Jackson
(@chrisjacksonuk) reported
Problem solved (sort of) @virginmedia not only fixed my phone a few days ago, now it’s stopped receiving calls. Because within a few days my phone number is changed, no idea why and I’m too FO to care atm, don’t bother responding it won’t mean anything
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pete wilson
(@wilsopw) reported
@domburch @virginmedia I’m with VM I never speak to them if they call I just hang up, records will show that I’ve called them every time I want to know something about my account, change plans etc. secretly I think someone in VM is selling contact details of its customers to scammer firms!
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Conrad Zimmer
(@ConradZimmer) reported
@RupaHuq @virginmedia We have the same problem just outside your area. I pay over £60 a month for something that is either slow or non-existent. I would ask Mr. Sharma, but he doesn’t reply to emails, tweets or even a good old-fashioned letter.
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Paul
(@soul_sniper65) reported
@virginmedia Already checked that. There’s a known fault which is absolutely no use to me wanting to watch the cricket is it. Every day the internet drops out for no reason or a weak signal. Give customers better routers