Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 02/06/2026 18:45

February 06: Problems at Virgin Media

Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, City of Westminster, Wandsworth, Hounslow, Southwark, Greater London, Carshalton, Mitcham, Coulsdon, Kensington, West Molesey, Fulham, Leatherhead and Twickenham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomCroydon Total Blackout
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • murgeys Isabell Schulz (@murgeys) reported from Wandsworth, England

    @virginmedia your customer service needs work! Been around the block for 2 days trying to get my number working, thought there was a solution, turns out it was a false promise and back to square 1. All because someone on your team decided to activate a SIM that I didn’t even have

  • Jamesmeredith James Meredith (@Jamesmeredith) reported from Camberwell, England

    @virginmedia #broadband Virgin Media customer service are useless. They say they can’t do anything today as have system problems call back maybe tomorrow. Waste of money having Virgin Media broadband

  • _aliyahfaith aliyah (@_aliyahfaith) reported from Lambeth, England

    Virgin media is the worst broadband ever!

  • Flissej Fliss James (@Flissej) reported from London, England

    @virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.

  • djspeedy34 Hussey FM (@djspeedy34) reported from Kingston upon Thames, England

    @virginmedia is very bad

  • AndreGosine Andre Gosine (@AndreGosine) reported from Croydon, England

    @virginmedia internet is a load of crap can’t even use WiFi in my house😭

  • aline_diaredo Aline (@aline_diaredo) reported from London, England

    @virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP

  • alicebees1 Alice (@alicebees1) reported from Esher, England

    @virginmedia Hi! Our WiFi is constantly dropping out and not working even when the lights on the box look fine. And it can’t even reach around the whole house and it’s definitely not a big house! Is there any way you could sort it out as it has been a problem for a while. Thanks.

  • sladey66 It’s only curly at the front (@sladey66) reported from Camberwell, England

    @virginmedia Your telephone service claimed it was a general outage in my postcode between 2am and 2pm. I was up at 5am to take a call. I couldn’t take that call bcos I didn’t have a working tv/phone/broadband connection. No warning. No explanation.

  • dipakmoh Deepak Mohan (@dipakmoh) reported from Croydon, England

    Wish you can apply same passion at @virginmedia . @ItsAdditti has been tweeting about the appealing service she is receiving from your company

  • jonnytbonewils Jonny (@jonnytbonewils) reported from Camberwell, England

    @virginmedia enough is enough. Broadband in the Nunhead/ Peckham are has been useless for nigh on@a year. We were promised big improvements in Sept that never came. We now re-boot 2 to 3 times a day. Had enough of your suggestions that never work. Please arrange an engineer ASAP

  • sladey66 It’s only curly at the front (@sladey66) reported from Camberwell, England

    Dear @virginmedia. Broadband in SE15 3BS is still down. I cannot work. Please let me know where I can send the invoice for a day’s lost work. At current rates you owe me approx £250

  • murgeys Isabell Schulz (@murgeys) reported from Wandsworth, England

    @virginmedia Unfortunately there is no solution and I’ll have to wait until the new SIM card arrives. Until then I cannot use what i pay for

  • ali1m The Only Way Is Sussex (@ali1m) reported from Redhill, England

    @virginmedia No, it’s showing No Known Issues

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @virginmedia another tweet to let you know how crap your service is...again. I’ve just joined up to virgin media store to purchase a film and it’s taken me nearly an hour to do all this-your keypad for signing is is prehistoric and sloooooooooowwwww

  • watchvideosoul Nezih Savaşkan (@watchvideosoul) reported from Lambeth, England

    @itsjoerack @virginmedia Odd! I'm in Streatham. Not that close. Can't be local exchange if same issue.

  • jasoncostellow Jason Costellow (@jasoncostellow) reported from Lambeth, England

    @virginmedia The base light is a very light green, that’s on all the time. The Wi-fi light is green and keeps flashing. I’ve been running diagnostics checks for some months now, and it always says there’s a connection problem with the wi-fi.

  • waz676 Wasim Khan (@waz676) reported from Hounslow, England

    @virginmedia @SkyUK everybody be careful virgin media sending a gangster for installation to the people house and you don’t listen to them they threatening customer

  • chrishampson Chris Hampson (@chrishampson) reported from Richmond, England

    @virginmedia is down. Area 3. Please fix ASAP.

  • dipakmoh Deepak Mohan (@dipakmoh) reported from Croydon, England

    Shame!!! You shud terminate your contract with @virginmedia @Virgin @richardbranson

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • shangalang80 Mark (@shangalang80) reported

    @virginmedia I’ve been trying unsuccessfully for the last few days to get through to you to speak about my contract as my deal period is about to end. Ive already submitted a complaint and asked for someone to call me. Your customer service is an absolute joke.

  • starbuck_andy Andy Starbuck (@starbuck_andy) reported

    @virginmedia hi, customer services number currently saying closed and to call back in office hours. Can you advise?

  • Cecilia028xyz Cecilia (@Cecilia028xyz) reported

    @virginmedia Hi, I would like to cancel the landline on my dad's behalf but he has lost and forgotten all the details for the account. Is there any chances we can solve this issue?

  • BoshShipley BOSH! (@BoshShipley) reported

    @virginmedia have the most appalling customer service. I have an account in deadlock with monies owed and no contact from VM since the contract ended. Now they have sent a bill for items that have been returned. Tantamount to theft. Steer clear at all costs.

  • rogerpsan Red Roger LFC #JFT97 Legacy fan and proud! (@rogerpsan) reported

    @Bullet_1986 Sod it.. Watched enough professional and real world independent reviews now... Upgraded to the Pro. 50gb for £2 more than I'm currently paying for 30! Plus I'm a virgin media customer so get free double data!!!

  • cohenke67 Lisbon in the sun (@cohenke67) reported

    @virginmedia Can you please treat this as a matter of urgency. I have been messed about for 6 weeks now, this can't go on any longer. It needs sorted once and for all TODAY. Thanks

  • dakshatt Dakshat (@dakshatt) reported

    The audacity @vmbusiness has to deny support to their customers is commendable, truly. I reported no service & they’ve replied with a link to fault checker and said “type in your postcode and find out what’s wrong”. No service, no support - @LutzSchueler this is what you built?

  • raydean09dias Raydean Dias (@raydean09dias) reported

    @virginmedia you guys have the worst internet I would like to cancel it but your contracts also almost squeeze people of their hard earned money ! If I have to manually restart my router 7-8 times a day then what’s the point of paying for a service?? This is extremely poor

  • Rachel_England Rachel England (@Rachel_England) reported

    @virginmedia Please don't tell me to call your customer services because every time I have to explain this absolute omnishambles I lose a year of my life.

  • BoshShipley Andy Craven (@BoshShipley) reported

    @virginmedia I’m currently speaking with one of the team on the phone and they have suggested sending a colleague to my home to find the items. Absolutely ridiculous. This matter, along with the issue in deadlock, will be escalated to CISAS this afternoon as VM have provided no resolutions