Virgin Media Outage Report in Epsom, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 31: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, City of Westminster, Hammersmith, Southwark, Redhill, Leatherhead, Guildford, Hounslow, Mitcham, Caterham, Merton, Greater London, Ashford and West Byfleet.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Croydon |
||
| Croydon |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
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Timothy Firmager
(@timmy_uk) reported
from
Merton, England
@virginmedia Service is “good”, the Virgin Connect app is saying I have “great” coverage around the flat but every speed test I do it is so poor. Wireless connections, as I don’t have the luxury of cat 6 Ethernet cabling infrastructure throughout my flat. Please can you help.
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Mark Kenny
(@markbkenny) reported
from
Richmond, England
@virginmedia I suggest you improve your so called customer service by getting shut of it and starting again
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Timothy Firmager
(@timmy_uk) reported
from
Merton, England
@virginmedia I followed the instructions and called Your customer services team yesterday. The rebooted and reconfigured router remotely but still no improvement. I would like you to send an engineer out to my home.
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Mark Kenny
(@markbkenny) reported
from
Richmond, England
@virginmedia Got through after 45 mins wait. I pay a fortune for this and your customer support is not fit for purpose. I'm off.
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
@virginmedia 40 minutes it took for one of your operators to answer the telephone with no apology. I pay for a 200MB/s service and am currently receiving about 8MB/s and it’s been like this for weeks. I hope you’ll be adjusting my bill.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia you really don't understand the concept of customer service
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
Another day, another business-damaging fault from @vmbusiness. You are not providing me with a service guys, this is unacceptable. Someone needs to jump on this. I would consider going to another provider, even taking a speed reduction, for the sake of consistency
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Windmill Flowers
(@MaryWindmill) reported
from
Lambeth, England
@virginmedia Interesting how quickly a response is given once placed on Twitter. Being told you will be called back and this does not happen only after chasing and then ridiculous question about compensation and stupid language such as deadlock.
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
Why have I been holding for over 30 mins @virginmedia Your response times are as bad as your fiber optic speeds. Terrible service.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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Marko Valonen
(@MarkoValonen) reported
from
Brentford, England
@virginmedia customer services needs a nig improvement! A gent from your marketing team called and offered FREE channels as I’ve been witn u since 2002 or so. Bill comes and I’ve been charged for the service. I call customer support and they tell me that the marketing team LIED.
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Deirdre Gollogly
(@GolloglyDeirdre) reported
from
Barnes, England
@browndogbarnes Always had Virgin Media with no problems
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
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Allison
(@afturain) reported
from
Spelthorne District, England
@virginmedia charging £57 to loyal customer. Offering same at £24 for new. Because no one wants to stay!
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alastair mccoll
(@alastairmccoll) reported
from
Brentford, England
@virginmedia 3 days of slow DLs and no Netflix, you guys need to fix this now or I’m off to a new supplier. Please respond with action and not platitudes, thanks.
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Windmill Flowers
(@MaryWindmill) reported
from
Lambeth, England
Virgin Media horrendous service and ridiculous methods when they attempt to resolve customer complaint
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Chelsea Dog Walker
(@ChelseaDogWalk) reported
from
Kensington, England
@virginmedia not working again
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Fraser Masefield
(@fmasefield) reported
from
Hammersmith, England
@TobyBourke @virginmedia Oops. Service must have deteriorated since I left! 🤣 Get on BT Vision. You get Sky Sports Main Event, Eurosport, BT Sports package and can add on extra sky channels for far cheaper than Sky itself. On Now TV! 🤣
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Cooper
(@Cooper391D) reported
@virginmedia Hi, We were told that there was a P4 fault in the area which would be completed end of Feb no problem and we would be getting outage payments of £8 per day deducted from our bills, Guess what, Nothing !
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Mel Earl
(@melearl84) reported
@virginmedia internet had issues last few days cutting in and out apparently all my equipment too close together yet its been same for 8 years still having issues youd think as a vip customer be treated better
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Mehul
(@mehulsingh) reported
@virginmedia team - I am appalled by your service, I tried to cancel my service and was told I am in a contract that I never signed (nor was aware of). The reason for the cancellation was poor internet speeds and new "estimated time for resolution" every week for the past 3 weeks
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Daniel
(@djsmithuk) reported
@virginmedia Hostnames weren’t resolving - using the dns addresses provided at the router. Using Cloudflare public dns server 1.1.1.1 and 1.0.0.1 resolves the issue
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Tasha Vranch
(@munchkintasha) reported
@virginmedia Disgusting how I have been on the phone for 2 hours and getting passed around to explain what has happened 100 times!!!!!! Would never recommend virgin media to anyone!!!!!
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LT
(@LT_laytont11) reported
@georgiesucks @virginmedia They seem to think they're smart with it. Like "let's just dig our company into even bigger whole". I'm assuming they hire staff to replicate there internet service I.E mediocre
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Gary
(@_KingGJ) reported
@virginmedia I’ve rebooted 5 times, I’ve done the on site and in phone diagnostics. The on site one found no issues. Nothing has worked and the only solution I’ve been given is to reset the router or wait for area issues to be fixed which has been no use
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yaks
(@iainmccalman) reported
The worst thing about folk working from home is instead of asking someone to help them when they don't have a clue they just hang up on you, I've had it with RBS, Virgin Media and the council over the last few months. ******* nippy!
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tim
(@t1m1964) reported
@virginmedia Hi, they got the TV/internet back but not the landline, I replied to text message if all was ok no - spoke to a locl manager, said someone would turn up on 24/3, they eventually turned up on 25or 26. Say people who pulled cable cut phone - I think not as already down ...
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Bayou Lou Garrew 💙
(@eversotired) reported
@virginmedia The entire operation is grift. A ponzi provider. Are there cabinet ministers on the board of directors, or acting as consultants? Sort yourselves out , you're a national embarrassment & your network is wrongly configured.