Virgin Media Outage Report in Epsom, Surrey, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Tadworth, Redhill, Croydon, City of Westminster, Hammersmith, Southwark, Kingston upon Thames, Westminster Abbey, Caterham, Walton-on-Thames, Leatherhead, Hounslow, Mitcham, Merton, and Greater London.

City	Problem Type	Report Time
Tadworth	Wi-fi	40 minutes ago
Redhill	Internet	2 hours ago
Croydon	Internet	2 hours ago
City of Westminster	Internet	4 hours ago
City of Westminster	Internet	4 hours ago
City of Westminster	Wi-fi	5 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  jackie wilkin (@jaykayred) reported 16 seconds ago from Merton, England

  @virginmedia If they could do that I’m sure they would have been able to fix it, so no.

• 
  Chris 🏳️‍🌈 (@strutcakes) reported 3 minutes ago from Lambeth, England

  @weyland76 @virginmedia I don’t hold out much hope, plus their overseas call centres really puts me off calling them. It’s always a bad line with applying sound.

• 
  Kim Tasso (@RedStarKim) reported 6 minutes ago from Richmond, England

  @virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!

• 
  Charlene Peachey (@Peachey_79) reported 6 minutes ago from Wandsworth, England

  @virginmedia Well you did she has proof but trying to get help is ridiculous. No new contact had been sent or signed. She has spent 2 days trying to sort it out. 5 hours on the phone each day, being passed around and having the phone put down on her.. #illegal #nohelp #badcustomerservice

• 
  Adam Dolphin (@itsmeinleek) reported 7 minutes ago from Redhill, England

  @virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.

• 
  Hardik Shah (@HardikVishna) reported 21 minutes ago from Richmond, England

  @virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?

• 
  Steven Wilson (@swilsonnews) reported 21 minutes ago from Wandsworth, England

  Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?

• 
  jackie wilkin (@jaykayred) reported 21 minutes ago from Merton, England

  @virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.

• 
  tim barker (@tjbarker72) reported 21 minutes ago from Richmond, England

  @virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating

• 
  Miranda Dobson (@MirandaDobson) reported 26 minutes ago from Camberwell, England

  @virginmedia it's been 7 days, 4 phone calls of over an hour each trying to have broadband installed - and now you can't even efficiently help me to cancel my account. Service & communication is shockingly bad!

• 
  tim barker (@tjbarker72) reported 27 minutes ago from Richmond, England

  @virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!

• 
  tim barker (@tjbarker72) reported 28 minutes ago from Richmond, England

  @virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round

• 
  Chris 🏳️‍🌈 (@strutcakes) reported 36 minutes ago from Lambeth, England

  @ant_917 @virginmedia Was it one of the overseas call centres by any chance? They’re awful - I’ve had to get tech support from them recently and I also got moved from pillar to post.

• 
  JW (@JXMSZ) reported 42 minutes ago from Croydon, England

  Is everyone’s Virgin Media internet still not working?

• 
  Wakeford Fireplaces (@WakeFireplaces) reported 44 minutes ago from Send, England

  @virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!

• 
  Gabriella d'Aprano (@GabsdAprano) reported 45 minutes ago from Esher, England

  @virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.

• 
  Kim Tasso (@RedStarKim) reported 47 minutes ago from Richmond, England

  @virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed

• 
  Ronnie De Guzman (@RonnieD88779995) reported 47 minutes ago from Hounslow, England

  I upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog

• 
  Criney The Duchess of Brixton🧚🏾‍♀️ (@CrineyInsalata) reported 49 minutes ago from Hounslow, England

  I know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in

• 
  ian (@IanBorrett) reported 57 minutes ago from Lambeth, England

  Still no TV or WiFi. @virginmedia are complete crap. Avoid at all costs.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  VicTye 🇩🇪🏴󠁧󠁢󠁥󠁮󠁧󠁿⚓🏴‍☠️ (@Vic_Tye) reported 7 minutes ago

  @virginmedia Nope, never is. Its a faulty Hub. I know it Cx Srvs know it & have said about an engineer visit but to give it 24hrs for an issue you've detected 1st, this is what you tell me everytime

• 
  Azlan Khan (@AzlanKhan_) reported 8 minutes ago

  @virginmedia Hello, I did end up speaking to someone. Although, they informed me that the fix will take place in a week or two. This is unacceptable, I have work to complete and I have to result to my mobile data to complete it, please fix this, immediately.

• 
  Rob Alcroft (@RobAlcroft) reported 12 minutes ago

  @virginmedia You wouldn't, but I can assure you it is very bad customer service. I'm on hold now. I've been trying to contact Virgin Media for nearly three hours today (the delay only started when I refused the retention deal offer @Ofcom). I'll keep tweeting so you know how I'm getting on.

• 
  Jenn Morrison (@jennmoz) reported 12 minutes ago

  @virginmedia Exactly. The remote control was the problem and I explained this to her but she still went and messed with the box which had only been installed this morning. Once she messed with the TiVo box she affected the internet. The 2nd customer services person I spoke to told me this

• 
  Xinouth (@Xinouth) reported 14 minutes ago

  @virginmedia Every single night? Good one. Additionally, any other company I've been with issues a simple "Please note, due to scheduled maintenance on X between Y and Z you may experience disruption to your service." in advance, so that their users are aware and can expect it.

• 
  Gillian Howat (@gillystar21) reported 16 minutes ago

  @virginmedia i am totally dismayed today phoned to renew my deal. I’ve got quoted 4 prices all over £100 yet new customers can get it for £85. Please help

• 
  VicTye 🇩🇪🏴󠁧󠁢󠁥󠁮󠁧󠁿⚓🏴‍☠️ (@Vic_Tye) reported 17 minutes ago

  The new Cust. dance continues @virginmedia @virginhelp regular as clockwork your broadband goes down at 17.30 & will YoYo until 23.00 - 2 hour on hold for you to admit an issue that'll be resolved in 24hrs.... again.... DAILY #WantToLeaveVirgin

• 
  Seb Tallents (@SebTallents) reported 26 minutes ago

  @virginmedia You can obviously figure out what the going rate is for providers that can match your service in my area. You also ought to know from your CRM that I'm not interested in upsales. So why force me to go through the palava? It's an anti-pattern and /2

• 
  Lulu (Raluca) Chioveanu (@RalucaChioveanu) reported 27 minutes ago

  @virginmedia There is an area issue for months now!!!an engineer needs to check the street equipment and this is not happening Tried to make a formal complaint and got hung up on Is this ok? #poorcustomerservice #poor

• 
  Mr. D (@MrD_TeacherGuy) reported 28 minutes ago

  @virginmedia Got this page on favourites now. Yet again "can't see any issues in the area". My lack of being able to work and no internet seems to differ. Let me guess, I may need a technician?