Virgin Media Outage Report in Epsom, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 06: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Southwark, London, Croydon, Kingston upon Thames, City of Westminster, Hammersmith, Fulham, Hounslow, Richmond, Woking, Redhill, Mitcham, Wandsworth, Beckenham and Merton.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!
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Sophie Hardie 🦄👸
(@sophsophbling) reported
from
Kingston upon Thames, England
@virginmedia 3rd day with no internet or tv absolutely terrible service. You guys need to be honest with your costumers and not keep changing the deadline!!!! Definitely want a refund for the last 3 days!!!! #virginmediadown
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Ali Bateman
(@ali_bateman) reported
from
Richmond, England
@virginmedia Everyone gets that. But changing the estimate 5 minutes before twice is poor. And give a realistic estimate in the first place so we can make alternative arrangements.
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Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia Please stop sending me this template message! It is of no value to me as a customer!
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Luiz Otavio
(@llima3000) reported
from
Merton, England
I can say that @virginmedia is giving me a proper nightmare before Christmas! I’m going to have 3 days with no Internet, TV and Phone... and they just push the fix date/time forward... should be fixed at 9 am, now they pushed to 5 PM... always that way! #fail #virginmediadown
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Richard Poole 🔶 #Kohler4Wimbledon
(@RichardDPoole) reported
from
Merton, England
@virginmedia Hi. I’m very well aware of the fault, the causes and the hard work your engineers are putting in to the fix the issue. All I and thousands of others want to know is a realistic timeframe to be reconnected. If we know it’s going to be days we can make alternative arrangements.
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Richard Poole 🔶 #Kohler4Wimbledon
(@RichardDPoole) reported
from
Merton, England
.@virginmedia I’ve given you the space to fix a complicated problem not of your making but your lack of empathy & respect for your customers demonstrated by your inability to level with us and be honest about the fix time is now ridiculous.
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Thomas Moore 🏳️🌈
(@Theoryjoy) reported
from
Kingston upon Thames, England
We are having to play monopoly as the Virgin broadband is now down for the third day in a row in New Malden. We are unable to stream Christmas carols and watch cheesy Christmas films. This could make or break us :-) @virginmedia @ofcom #virginmedia #ofcom
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ian donald
(@iandonald71) reported
from
Richmond, England
@virginmedia @munirawilson deadline No6 looming 5pm Saturday to fix the loss of service will it be yet another promise broken #tellusthetruth
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Egemen Onen
(@egemenonen) reported
from
Richmond, England
@virginmedia unbelievable - 72hours without wifi and very poor customer service. Cant wait to end my contract.
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Ayca Oncu
(@ayca_oncu) reported
from
Kingston upon Thames, England
@virginmedia Not really, eta for fix was yesterday then postponed to this morning and now says 7pm today... the info you provide is not trustworthy...
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Chris
(@HWick_Bluenose) reported
from
Wandsworth, England
@Moi_Twitting @CorporalMum @Ofcom If this is true @virginmedia then it’s a disgrace as you provide this service for homes and not business. I know as I manage our Virgin Media BUSINESS service for my employers. If I don’t get compensation for the whole period of the outage I’m off. £128.50 pm + £33 pm mobile. 👋
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StreetCube
(@StreetCube) reported
from
Kingston upon Thames, England
@IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin
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Ned Kelly
(@NedKell99403028) reported
from
Lambeth, England
@EdieKelly25 @virginmedia Go outside and flag down a Virgin van, and get them to fix it. It's the only way, you get to talk to anyone. Their customer service is shite!
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Merton, England
@MariaMCasey @virginmedia That's a very ambiguous sentence. Not clear whether they'll only pay for working days, whether they'll pay for all days but only after 2 working days, whether the time starts from registering or whether it started from when the service went out.
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Sarah Louise Browne
(@sarahlbrowne) reported
from
Merton, England
@lissielou13 @virginmedia I know!!! Horrible company
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Kimberli Anghell
(@AnghellKim) reported
from
Kingston upon Thames, England
Damn this #virginmedia again. I pay every month a lot of money and still now 3 days without internet and TV! And I'm sure that they will charge for this too 😡😠 #mad #needtowork #notnormal
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Rachael
(@RachaelGreenyer) reported
from
Kingston upon Thames, England
Day three of no WiFi or TV. Bit of a joke now @virginmedia #virginmediadown #VirginMediaoutage Do us a favour and give us a real fix estimate 😤
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John Colbert ✊ #SocialismWorks
(@swlondonbloke) reported
from
Merton, England
🚨Wimbledon Virgin Media Outage🚨 Just had an update from one of our Virgin Media members, a footings digging machine next to the building that houses the local servers, hit the main fibre cable wrapping it around the drill. They estimate Monday before it’s fixed #virginmediadown
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Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports Thankfully 😅 but looking at the twitter feed the communication with all their other customers seems really bad
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark S 121115 🇮🇪🏁😷🇺🇦
(@mstorey2015) reported
@virginmedia After going down on Wednesday and Thursday wouldn't surprise me if it went down Friday.
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Dolbs
(@MillwallDolbs4) reported
@virginmedia I asked for a manager and they said no!!! @virginmedia didn't wanna help and still don't wanna help..... let me give you a suggestion on what you should do here aye? Take my details in a DM and call me to sort this mess out!!! Let me guess.... you can't or don't want to???
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Jessica Simpson 🇬🇧🇬🇧🇬🇧
(@Jess_Simpson645) reported
@virginmedia At one time you would send a technician out without charge to fix problems!! Really is time for me to move to another provider. Had enough of #virginmedia to last me a lifetime
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The Spine Collector 🇯🇲 🇰🇳
(@MrStitch_BCG) reported
@virginmedia Why are you the worse ?? Tryna get hold of someone to book an engineer and going round in circles… **** sake man
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Mayan Turner
(@MayanTurner) reported
@virginmedia Wednesday 16:30 services went down. We are now at Friday morning 08:05 and I still do not have service. Having to hotspot my mobile data to work, this is costing me and is unacceptable
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Mayan Turner
(@MayanTurner) reported
@virginmedia Your service checker is inaccurate, even when I’ve been on the phone being told there’s issues it says there are none, so cannot be trusted.
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Heather Brady
(@Its_Mental_Here) reported
@virginmedia I’ve been told this and I assume it gets credited when my service resumes. With the estimates I’ve been given on how long it will take to fix it will 4x greater than my monthly bill.
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Ed
(@uk_250) reported
@virginmedia broadband went down for over 24 hours…Never once happened with BT in 10 years. Complaint C-0106221348 - what compensation is offered? Can I exit contract? Thanks
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Dervla Murphy
(@DervlaMurphy7) reported
@virginmedia 4G not working again?
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Robin
(@Robin81534007) reported
Hey @virginmedia my TV signal has been unwatchable for the last few months. Flickering screen and everything. It seems to happen intermittently, but this time it's lasted a while. Can you please sort it out?