Virgin Media Outage Report in Epsom, Surrey, England
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The latest reports from users having issues in Epsom come from postal codes KT17, KT19 and KT18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Mitcham, London, Redhill, Guildford, Southwark, Croydon, Epsom, Wandsworth, Feltham, City of Westminster, Barnes, Hounslow, Caterham and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Mitcham |
Total Blackout | |
| London |
Internet | |
| Redhill |
Internet | |
| London |
Total Blackout | |
| Guildford |
Internet |
Community Discussion
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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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raesnothere
(@raesnothere1) reported
from
Hammersmith, England
@virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone
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CALUM GRAY
(@Jo_The_Waiter) reported
from
Hammersmith, England
@DJRustyEgan @virginmedia It’s not speed I have a problem with, it’s all my services are down.. no broadband, no tv, no home phone. Awful service
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Alan Back
(@ARBack1) reported
from
Richmond, England
@virginmedia I complained some weeks ago and have received a written response. I want to discuss it but have been holding on the phone now for half an hour. I have just moved house and the service has got worse. I cannot make video calls that is affecting my business
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Quentin
(@quentinnield) reported
from
Lambeth, England
@MNEK @virginmedia It’s the worst, hon! My old flat it was off for 5 days with no apology
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Laurence Grinyer 🇪🇺🏳️🌈
(@laurencegrinyer) reported
from
Camberwell, England
@Luciaroperez @virginmedia A looooong hold (and lots of online dead ends) but lovely people on the phone - as is always the case with these things. Poor systems, nice people.
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia Ok. And on the separate issue of your call centre operative hanging up on me, who can I contact to make a separate complaint? I also then want to discuss either cancelling or downgrading my service as a result of this experience. Please also direct me to the right team.
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Professor Sue Black OBE Keynote Speaker
(@Dr_Black) reported
from
Kingston upon Thames, England
@leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better
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Cordell Campbell
(@cordellcampbell) reported
from
Kensington, England
@virginmedia second time this week, an outage in W8. Get it together
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia Have you read my entire thread? I got a letter saying my complaint was invalid due to lack of evidence - despite the internet outage on 25 June making BBC, Guardian and Sky News. Can you please direct me to how I can escalate this?
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Gavin Mac
(@Gavarnos) reported
from
Croydon, England
When you wake up and realise it’s not virgin media still at fault but your son who to ‘fix’ it has put a pointy thing in the factory reset of Virgin router deactivated modem mode causing total network chaos in the house
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Eddie🇬🇧🇪🇺
(@Edd1203) reported
from
Camberwell, England
@jamiepattenden1 @virginmedia Had the same issues with mine. Router would reboot between midnight - 1am for about a month then stopped.
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Alex Balfour
(@adbalfour) reported
from
Kensington, England
@virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
Hi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??
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Cordell Campbell
(@cordellcampbell) reported
from
Kensington, England
@virginmedia outage in Kensington....again.
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Richard Marsh
(@Zabadda) reported
from
Epsom and Ewell District, England
@GraemeKelly1 @virginmedia I moved house and wanted to take my 500mb virgin package with me (£110 pm) they don’t service my new area so they charged me £240 to leave them even though it’s their fault! Disgusting!
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?
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lewis genney
(@lewisgenney) reported
from
Kensington, England
@vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I want to cancel my mobile contract. How do I do this?
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia 1/2 I’ve received a written response from your team about an ongoing complaint due to lack of service when your systems crashed a few months ago. Apparently you won’t be processing my complaint as I didn’t register a problem at the time. Let me explain why I couldn’t
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Maisy Minx
(@maisy_minx) reported
Okay @virginmedia can we sort out these bloody internet issues now please? If it’s not sorted soon I’m going to have to actually speak to my partner or something outrageous like that. Perhaps a board game. The terror. #firstworldproblems
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Eric Degyaw
(@ericdegyaw) reported
@virginmedia My Internet is still not working. Very frustrating... trying to complete work and no success.. had to come out to the front to tweet.
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Phelpsy73
(@Phelpsy1973) reported
@virginmedia can someone tell me if services are back up in the CV11 area …. It’s been down all day and I still can’t get online ?????
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Runilon
(@runilon) reported
@virginmedia Its not, broadband not working again in London!
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Becky P
(@bexcatp) reported
@virginmedia This tweet didn’t age well …. Went back down around 4.30pm for me.
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Stewart Smolarek
(@Footballer_UK_) reported
@virginmedia Still no service in the PA5 area!
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Nichola
(@nicholam82) reported
@virginmedia more downtime!!! This is just not good enough, your service of late, has been utterly appalling!! 😡😡😡 #VirginMediaoutage
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damnusename
(@damnusename) reported
@virginmedia It's down again. And no I haven't checked the service status as I can't reach that site.
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kamal ahmed
(@kamal__ahmed) reported
@virginmedia Internet down again today in RM11. What's going on
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Lauren Penkal 🖤🤍
(@penkal1992) reported
@virginmedia Nope not working again what a joke