Virgin Media outages and service status in Epsom, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 7 outage signals in the last 24 hours around Epsom, including 7 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Jul 17, 10:52 PM GMT+1.
- Internet (62%)
- Total Blackout (15%)
- Wi-fi (12%)
- E-mail (5%)
- TV (5%)
- Phone (1%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 17: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Epsom, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Brentford, Redhill, Croydon, Hounslow, Caterham, Kingston upon Thames, Walton-on-Thames, Tadworth, Purley, Feltham, Wandsworth, Addlestone, Mitcham, and Carshalton.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 13 minutes ago |
|
Hammersmith
|
Internet | 8 hours ago |
|
Brentford
|
Total Blackout | 9 hours ago |
|
Hammersmith
|
Internet | 11 hours ago |
|
Hammersmith
|
Internet | 14 hours ago |
|
Hammersmith
|
14 hours ago |
Nearby cities with recent reports
41 recent signals
5 recent signals
3 recent signals
3 recent signals
2 recent signals
Community Discussion
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Joana (@JoanaLoGomes) reported from Merton, EnglandHey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!
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Urban Edge Capital (@UrbanEdgeCapit1) reported from Brentford, England@virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪
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Jacqson (@JacquelineCabl9) reported from Spelthorne District, England@virginmedia How do I cancel without more incurred costs and wasted time
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Ravinder Judge (@judge_ravinder) reported from Hounslow, England@virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡
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SusannJerry (@MrsJerryTweets) reported from Hounslow, England@8252Hazel @virginmedia Yes it has been unreliable for a week now. Their customer phone line goes straight to voicemail. Monthly bill goes up by£9 this month for such a poor service.
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Rana Rahman (@ranaraptor) reported from Wandsworth, England@virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡
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Philip 🦅 (@Phil_Swallow) reported from Croydon, EnglandShockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst
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Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England@virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer
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Sema Kaya Ocakoglu (@Semykaya) reported from Merton, England@virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia My problem is that the fix time is 24 hours! That’s really not ok
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RICHARD GRIFFITHS (@Griffo2018) reported from Spelthorne District, England@virginmedia I have been a customer for over 10 years,left for 7 days now with out broadband & home phone. I am being push from pillar to post with reasons.A engineer was meant to be with me from 4pm onwards to now be told no one can come. Shocking service / long term customer.😡
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John T Davies 💙🇺🇦💛 (@jtdavies) reported from Hounslow, England@realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL
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Stephen Champion (@Champs707007) reported from Wandsworth, England@virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection
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Jessica Carmody (@JessicaCarmodyV) reported from Richmond, England@virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.
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Kerry Vaughan (@Boubs1985) reported from Addington, EnglandAint it funny how my Internet was good as gold until @virginmedia tried to convince me to upgrade. Now its absolutely terrible 🙄
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Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported from Worcester Park, England@neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫
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Robert Hallam (@Robertfhallam) reported from Spelthorne District, England@virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!
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Ravinder Judge (@judge_ravinder) reported from Hounslow, England@virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution
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Kwame Gyamfi (@Kwame916) reported from Wandsworth, EnglandVirgin Media - prices up, service down. Useless, useless, useless. #VirginMedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Newton (@chrisnewts) reported@virginmedia why is it so difficult to reduce your package. Numerous phone calls and messages and none of your employees can manage to take off items off my package. Please respond before I cancel completely. Appalling customer service.
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Dr Elaine Rust (@elainerust) reported@virginmedia I’ve sent a direct message but have received an auto response identical to the message you have already sent me. Is anyone prepared to help?
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Planetary Excursion (@fanny_maye) reportedso i sometimes check out downstairs where they got virgin media tv its got better news service
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Becky (@Becky_Batch) reportedDealing with @virginmedia A Modern Day Horror Story May 4th: Engineer turns up to resolve a cable issue CAUSED by Virgin. ‘It’s a two person job, we will have to rearrange.’ May 21st: Waited in from 8-1pm, get a message at 1.30pm to say no one coming today
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A.Brown (@_DundeePerfect_) reported@virginmedia Where did you read that I had an issue?
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Emily Atkins (@bahallathegreat) reported@virginmedia what the hell guys sec time this week your internet has gone down in sm5 area. I was paying a bill what’s going on. I think I’m going to have to change back to BT after this contracts over
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Cory (@coryoconnor96) reportedNew customer at @virginmedia for the broadband just had it delivered connected and plugged into wall and woah never have I been able to connect to the internet so quickly Thanks all
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Nicola Byles (@BylesNicola) reported@virginmedia we cannot watch the football due to your poor service! This is unacceptable!
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Ben Grant (@MrBenGrant) reported@virginmedia we are so done with you when our contract ends, barely a month goes by with outages and reliability issues! £73 a month you would expect top speeds and super reliability. Sadly not.
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Phil McCrachn (@PhilMcCrachn) reported@virginmedia terrible internet all week, speeds less than a 10th of what I'm "guaranteed". Seems this is happening to others as well.