Virgin Media outages and service status in Epsom, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Brentford, Hammersmith, Croydon, Kingston upon Thames, Warlingham, Wandsworth, Thornton Heath, Purley, Hounslow, Dorking, Coulsdon, Redhill, Twickenham, Addlestone, and Chertsey.

City	Problem Type	Report Time
Brentford	Wi-fi	7 hours ago
Hammersmith	Phone	1 day ago
Croydon	Wi-fi	2 days ago
Kingston upon Thames	Wi-fi	3 days ago
Hammersmith	Internet	4 days ago
Croydon	Wi-fi	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  Andrew Wood (@andrewlwood) reported 3 seconds ago from Hounslow, England

  @virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.

• 
  Shaun (@Shaun1799) reported 51 seconds ago from Kingston upon Thames, England

  @virginmedia having problems with my wifi would you help me out

• 
  Nada Tharanee (@ntharanee) reported 2 minutes ago from Sutton, England

  @virginmedia Bad service!

• 
  Andrew Wood (@andrewlwood) reported 5 minutes ago from Hounslow, England

  @virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. It’s messing with my business and now my family movie night. Are you aware, and when will it be sorted?

• 
  Stuart the Copywriter (@StuartTarn) reported 6 minutes ago from Spelthorne District, England

  A combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.

• 
  Jeff Brown (@fadermonkeyking) reported 6 minutes ago from Richmond, England

  @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 7 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 12 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  Jeff Brown (@fadermonkeyking) reported 13 minutes ago from Richmond, England

  @virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.

• 
  🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁 (@sospainter) reported 13 minutes ago from Whyteleafe, England

  @IanSlaterPhoto1 @VixThatRuns I have a sizeable Samsung. Ditched Virgin Media, the plan was to have Freeview. The tv doesn’t support Freeview!

• 
  Rana Rahman (@ranaraptor) reported 13 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  Justin Moore (@jm1967uk) reported 17 minutes ago from Redhill, England

  @virginmedia Broadband outage this morning, unable to listen to @lbc online or any Global station or website. No doubt other sites are unreachable too. You have increased my bill and this is the "service" you are providing.

• 
  Joana (@JoanaLoGomes) reported 30 minutes ago from Merton, England

  Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 38 minutes ago from West Molesey, England

  @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

• 
  Kerry Vaughan (@Boubs1985) reported 40 minutes ago from Addington, England

  Aint it funny how my Internet was good as gold until @virginmedia tried to convince me to upgrade. Now its absolutely terrible 🙄

• 
  traymca 💙 (@traymca) reported 41 minutes ago from Worcester Park, England

  @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

• 
  Beth (@bethcanadian) reported 47 minutes ago from Lambeth, England

  @virginmedia I came home to it working so whatever you did to fix it, thank you!

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 48 minutes ago from Wandsworth, England

  @virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 52 minutes ago from Spelthorne District, England

  @virginmedia I have been a customer for over 10 years,left for 7 days now with out broadband & home phone. I am being push from pillar to post with reasons.A engineer was meant to be with me from 4pm onwards to now be told no one can come. Shocking service / long term customer.😡

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 52 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jambo (@The_real_Jambo_) reported 4 minutes ago

  @CliveR39 @virginmedia @Ofcom I lost tv service before the world cup started for 16 days, I was told I would recieve automatic compensation but didnt recieve any discount, had to raise a complaint and they told me they would offer £20 as goodwill gesture because I didn't have total loss of service.

• 
  Lee (@LeeDeacy90) reported 6 minutes ago

  @LowerNorthBank @virginmedia So bad & such an idiotic decision to do it this weekend. You about later?

• 
  Alan 🇱🇻🏴󠁧󠁢󠁳󠁣󠁴󠁿🇱🇹 (@AlanBM91) reported 10 minutes ago

  Anyone else @virginmedia not letting them sign in to My virgin media? On the website or the app?

• 
  Vik Chauhan (@chauhanvik) reported 15 minutes ago

  @virginmedia I need to cancel the appointment but it isn’t let me when I log in etc.

• 
  kim 🥀 (@ersaztly) reported 16 minutes ago

  @virginmedia sort your ******* ****** internet out I was in a ranked match and my internet is off again, and we paid the bill aswell FIX IT!

• 
  Gary Adams (@GazzaAdams) reported 18 minutes ago

  Hi @virginmedia This latest update appears to directly contradict the update you sent me earlier today. At 12:57, I was told that an engineer **was already on site and working to fix the problem**, with an estimated repair time of **18:00 today, 19/08/2026**. At 15:24, I am now being told that you have identified the problem and that an engineer **is on their way**, with the estimated repair time moved to **14:10 on 21/08/2026**. This is the original date that was stated 2 weeks ago. Could you please provide an accurate explanation of what is actually happening with fault **F012421201**? In particular: * Was an engineer on site earlier today, as stated? * If so, why is an engineer now apparently only “on their way”? * What has happened to cause the estimated repair time to move from this evening to Friday afternoon? * Is 21/08/2026 at 14:10 now a reliable estimate, or is this simply an automated placeholder? I appreciate that faults can take longer than expected to repair. What is frustrating is receiving contradictory information that makes it impossible to understand the actual status of the fault. Please provide a clear and factual update rather than another automated status message.

• 
  Kaiser Soothsays (@_SonOfTheDesert) reported 18 minutes ago

  Hey, @virginmedia, I don’t have a problem with @SkySports. What I DO have a problem with is channels stuttering. Will the software update solve that?

• 
  Richard Geraint Evans (@RGE_Art) reported 21 minutes ago

  @Strudlehoffer @JFab208 @virginmedia I really do feel your pain. Are there any companies out there that even pretend to offer acceptable customer service?

• 
  Habbott :-) 🇺🇦 (@BeakyTweeter) reported 25 minutes ago

  @virginmedia Help!! Our neighbours are Virgin installed but they said cables were needed as no-one on the street had it. Our Virgin connection at the gate has now been cut off!!!!!

• 
  Amy (@AmyDonalson_X) reported 27 minutes ago

  @virginmedia please explain to me how after my package ran out and I renewed with a different package in JULY it’s taken 3 phone calls, 5 online conversations and 4 different bill amounts for September/October to still have no resolution or idea how much my next bill will be??