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Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southwark, Croydon, Ashtead, Tadworth, Redhill, City of Westminster, Kingston upon Thames, Westminster Abbey, Caterham, Walton-on-Thames, Leatherhead, Hounslow, Mitcham, and Merton.

CityProblem TypeReport Time
Hammersmith Internet 5 hours ago
Southwark Internet 6 hours ago
Croydon Total Blackout 9 hours ago
Southwark E-mail 11 hours ago
Southwark Internet 14 hours ago
Hammersmith Total Blackout 19 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • edward_baran
    Edward Baran (@edward_baran) reported from Kensington, England

    Like night follows day, it gets a bit hot and @virginmedia goes down. Useless #virginmediadown #virginmedia

  • MattBultitude
    Matthew Bultitude (@MattBultitude) reported from Camberwell, England

    @virginmedia Still not working. The best @virginmedia can say is “have you tried re-booting” it !!! YES - multiple times. Hoping an engineer might come tomorrow. Sadly a very poor service.

  • Spencer0814
    HARRY T (@Spencer0814) reported from Lambeth, England

    @virginmedia @VirginMediaCorp @richardbranson wow! We are barely into the month of August and my broadband service is down yet again!!! The tech team are saying it will take 4.5hrs b4 connection

  • Laura_Rads
    Laura 🐐 (@Laura_Rads) reported from Wandsworth, England

    @virginmedia Will we be compensated for the outage? Because this is two days now and almost 2 weeks of intermittant, keep dropping out and unplugging and I’m sure you can appreciate many of us are having to work from home atm

  • nizbit
    Nizbit LFC* (@nizbit) reported from Kensington, England

    @courtloumc @virginmedia Mine was down around 7sh fir half hour , rebooted the router as it wouldn't connect

  • Laura_Rads
    Laura 🐐 (@Laura_Rads) reported from Wandsworth, England

    @virginmedia Okay so I’ve just been told an outage until 4pm, it was 5.55pm yesterday and it was back before but this isn’t ideal when working from home and why does it keep happening?

  • Lee84036371
    Lee (@Lee84036371) reported from Croydon, England

    @virginmedia Need help. My payment from 06/07/20 has not appeared on my bill. Just also received a cancelled DD, addressed to someone else. Not sure where my payment is or why I’ve got email addressed to someone unknown

  • divaAlison1
    Alison Simmons (@divaAlison1) reported from Lambeth, England

    What is it with customer service these days, first @virginmedia now @Lookaftermybill supposedly calling me back to discuss the issue at 12.15pm - as of yet nothing #3pm #useless #noservice

  • ot_clare
    ClareOTstudent (@ot_clare) reported from Croydon, England

    @virginmedia having major issues with our internet going off at very regular intervals in Thornton Heath. Please could this be looked at?

  • subhendudey
    Subhendu Dey (@subhendudey) reported from Kingston upon Thames, England

    @virginmedia So that's fine it looks you don't want to resolve the issue. I made many calls. I shared my account details with you and you can travel it. My contact details are there.

  • ElspethFit
    Elspeth Van Der Hole (@ElspethFit) reported from Kingston upon Thames, England

    @virginmedia why are you so ******* terrible? I just want to watch Netflix.

  • MarkAJTaylor
    Mark Taylor (@MarkAJTaylor) reported from Wandsworth, England

    @virginmedia Tried texting this number twice but no reply. I have no been trying to cancel my broadband contract for a _month_ but no one from @virginmedia will speak to me.I even tried calling the # on the outstanding bill e-mail but it will only automate taking your money not let you leave

  • aggy_mi
    aggy (@aggy_mi) reported from Croydon, England

    I think it's safe to say @virginmedia have inherited the crown from @TalkTalk as worst internet provider in the UK #Worstbroadbandproviderever

  • subhendudey
    Subhendu Dey (@subhendudey) reported from Kingston upon Thames, England

    @virginmedia I will be waiting for a call from your end as I can see you have sent me the bills on my email asking me to pay immediately. I had used your services since last 10 years. Your service has gone down to worst.

  • MattBultitude
    Matthew Bultitude (@MattBultitude) reported from Camberwell, England

    Waiting > 1 hour and still no help from @virginmedia customer services. No broadband for 24 hours. No useful online support. Appalling customer support. 😡

  • jasemonkey
    The Jase 🐶 🎸 🎥 (@jasemonkey) reported from Camberwell, England

    @simonmhickson @virginmedia They were so awful when I had a problem years ago. I only resolved it by finding out who their head of PR was and contacting them.

  • gary230264
    G.Marshall Gleghorn (@gary230264) reported from Merton, England

    @virginmedia you charged me £7.50 late charges for July when you never even posted me a bill , how was I to know what I owed !!

  • Arthur82
    Arthur Nicholson-Gumuła 🌱 (@Arthur82) reported from Lambeth, England

    So is it me, or is @virginmedia uptime just getting worse and worse these past few months? Surely it hasn't always been this terrible in London?!

  • cgledhill
    Chris Gledhill (@cgledhill) reported from Whyteleafe, England

    @virginmedia Dealt with over the phone to your customer services, thanks

  • ElspethFit
    Elspeth Van Der Hole (@ElspethFit) reported from Kingston upon Thames, England

    @Lgb89 @virginmedia We had the same situation about a year ago and they replaced both our boxes with the new ones 😩 it’s just our whole WIFI that’s useless, never not had issues with them and there’s always a “technical fault” being fixed somewhere 🙃

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • alderson55
    Teledahn 🌈 she/her (@alderson55) reported

    @DerekConnelly14 @virginmedia Beginning to think they don't work to correct problems outside the hours of 9-5

  • Bucko
    Owen (@Bucko) reported

    2nd night in a row @virginmedia either cutting out or being extremely slow 🙄

  • RossiTardelli
    Barone RossiTardelliAltobelli (@RossiTardelli) reported

    @virginmedia Yes, it was ordered via a WhatsApp chat with a service agent.

  • HuskissonJennie
    Jennie Huskisson (@HuskissonJennie) reported

    @virginmedia I did submit a complaint and the reply was we can see your cheque was posted 23rd December and you have now had this. I haven't had it, I rang again last Tuesday to be told it would be here in 3-5 days and guess what, it's not! Ombudsman time I think!

  • K90Missy
    Missy_K90 (@K90Missy) reported

    @virginmedia 's idea of helping long term customers when they can't pay their bill, instead of offering an extention, is to tell their customers to borrow money from family members and if they can't well **** you. Time to switch to @skytv I think.

  • Gridstip
    Michael Edmund Kelly (@Gridstip) reported

    The most recent equivalent experience was when an individual knocked on my door a week or so ago advocating @VirginMedia services He seemed surprised to discover I've been a customer of that company for some time now 😕 It was during the hours of darkness & he was not caucasian

  • HGButterfill
    heidibutterfill (@HGButterfill) reported

    @virginmedia I’m waiting on the main connector cable that was missing from the new starter kit! I have been promised twice over the phone that it will be delivered and it’s been three weeks and have spoken to CS each week and still nothing! This is NOT GOOD SERVICE AT ALL

  • Magnoli23215778
    Magnolia’s Art (@Magnoli23215778) reported

    @virginmedia It’s all terrible customer service. £72 a month, then you expect £123 from November 2023. Not happening. No priority; disabled customer. Tell me engineer will call 21/1, then it’s ‘oh sorry, 25/1’. Terrible, terrible. ‘Sorry’, ‘sorry’, on repeat. #virginmediacomplaints

  • BigCGilmour
    Craig Gilmour (@BigCGilmour) reported

    @virginmedia @LewisWWilkinson You’ve taken another payment from me even though I called and cancelled last month. Terrible company to deal with, have the cheek to send me emails asking how did we do! Clearly don’t read the responses as nothing changes!

  • vickysmith2230
    Vicky Smith (@vickysmith2230) reported

    @virginmedia oh dear, emailed a big complaint and still waiting for a response well over a week later 🙄