Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 02/09/2026 19:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Croydon, City of Westminster, Wandsworth, Southwark, Greater London, Carshalton, Mitcham, Coulsdon, Kensington, West Molesey, Fulham, Leatherhead and Twickenham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomHounslow Total Blackout
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon TV

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • Corey_XOTWOD Corey (@Corey_XOTWOD) reported from London, England

    @virginmedia your internet service is ******* ****, sort it outttt

  • BallardEmmamay emma may (@BallardEmmamay) reported from Spelthorne District, England

    @avbuss @Ofcom @virginmedia If virgin haven’t fulfilled their end of the contract by providing the full service as promised and repairing any faults I don’t see why he should have to pay his notice period. A contract works both ways it’s clear you have failed this customer just as you are failing myself.

  • chelsian Hadders 🇪🇺 #FBPE (@chelsian) reported from Epsom and Ewell District, England

    Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔

  • BallardEmmamay emma may (@BallardEmmamay) reported from Spelthorne District, England

    Have you noticed that on this tweet we told @virginmedia there was still an issue and they didn’t even respond! Customer service at its best.

  • lukebaileyphoto Luke Bailey (@lukebaileyphoto) reported from Lambeth, England

    @virginmedia Persistent network issues continue to hinder the ability to work from home. I endeavoured to check the service page but it itself would not load so I’m guessing there’s an issue somewhere. Issues include long dropouts and high response times. #networkengineer

  • teresawhitfield Teresa Whitfield (@teresawhitfield) reported from Croydon, England

    @virginmedia Not now that we have invested in a £300 mesh WiFi system so we can get WiFi across the house as the router is pointless. And apparently the issue is with the infrastructure in the Sotih Croydon area so intermittent broadband is to be expected 🙄

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22

  • chelsian Hadders 🇪🇺 #FBPE (@chelsian) reported from Epsom and Ewell District, England

    @virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!

  • karlea45 karen (@karlea45) reported from Camberwell, England

    @virginmedia I have no broadband and haven’t since yesterday and no text like others to apologise. Disgusting service

  • jackbremer Jack Bremer ⚡️ (@jackbremer) reported from Wandsworth, England

    @virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!

  • Corey_XOTWOD Corey (@Corey_XOTWOD) reported from London, England

    @virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...

  • OpenMindMH Rachel (@OpenMindMH) reported from Wandsworth, England

    @DrEMcNaught @virginmedia They have the worst customer service I have ever known

  • Timnaik Tim Naik (@Timnaik) reported from Camberwell, England

    @virginmedia my internet in SE22 Has been down for over 24 hours badly affecting 2 adult essential workers ability to communicate and two children's virtual learning to be stopped..

  • basel_mahmood Basel Mahmood (@basel_mahmood) reported from Merton, England

    Let me guess. @virginmedia is down again.

  • BhavaniVadde Bhavani Vadde (@BhavaniVadde) reported from Wandsworth, England

    @virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that

  • NunoEd Nuno Lopes 🦦🏳️‍🌈 (@NunoEd) reported from Lambeth, England

    @virginmedia My internet keeps dropping (right now for instance) and it’s been like this for since I signed up (2 months). All my neighbours have been complaining about the same. During a period when I need my internet almost at all times it’s letting me down and making me lose business

  • robmesure 🅡🅞🅑 🅜🅔🅢🅤🅡🅔 (@robmesure) reported from Brentford, England

    @lucitelu @virginmedia Been getting on very well since I changed to Vodafone from awful, awful Pl*snet.

  • Boizey Richard Doré-Boize 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Boizey) reported from Leatherhead, England

    @virginmedia Better but seems to a be a daily issue over the last week or so

  • Bhavinchief Bhavin (@Bhavinchief) reported from Brentford, England

    @virginmedia The speed is very bad! Not getting what I supposed to. We should get a refund or cut our bill for the poor service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RichieUK_TTV RichieUK (@RichieUK_TTV) reported

    @bt_uk Virgin Media is backed up by its network

  • ldmartens1 Lydia Martens (@ldmartens1) reported

    ... and don’t expect room service, there’s none @virginmedia. Think before you commit!

  • Russthom84 Russell Thomas (@Russthom84) reported

    Mixed messages from @virginmedia regarding outage on broadband, online checks say no errors, call centres says large outage?

  • srijansharma Dr. Srijan Sharma (@srijansharma) reported

    @virginmedia I have done the same, still back to square one. I have been asked to repeat the same process I have done on 04/04/21. What baffles me is that no one is acknowledging the mistake done and owning up to it. Why should a customer have to suffer for incompetence @ admin end

  • dannyward_10 Danny Ward (@dannyward_10) reported

    @virginmedia I don’t get why I pay all this money for your ****** services absolute dog **** going off constantly last few days especially with 10 min to go in a FA cup final **** your box and **** your money am gettin a dodgy stick

  • dannyward_10 Danny Ward (@dannyward_10) reported

    @virginmedia I don’t get why I pay all this money for your ****** services absolute dog **** going off constantly last few days especially with 10 min to go in a FA cup final **** your box and your money am gettin a dodgy stick

  • Rob_Ardley . (@Rob_Ardley) reported

    @virginmedia hi my virgin TiVo box isn’t working I have restarted it and it gets to the starting up screen then all the lights flash and it restarts again it has been doing it for 1hr, I have tried turning off from the socket and starting again but it does it again. Help

  • donk0802 Mick Robinson (@donk0802) reported

    @virginmedia internet down yet again 😡😡😡 when are we gonna get a reliable service for 🤬 sake!!!!!

  • GuyHiggins7 Guy (@GuyHiggins7) reported

    Hi @virginmedia - When a customer doesn't renew a contract with you and that customer offers to return your kit and you decline and instruct the customer to dispose of it, is it acceptable to send that customer numerous "no reply" emails and text demanding the return of the kit ?

  • laura_sayle Laura Sayle (@laura_sayle) reported

    @virginmedia what’s happening to your service in Leeds? It’s been down for hours. Please respond.