Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Epsom come from postal codes KT17, KT19 and KT18.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 12/02/2025 04:55

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, Croydon, Richmond, Redhill, Hounslow, City of Westminster, Woking, Mitcham, Guildford, Epsom, Wandsworth, Feltham and Barnes.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHammersmith Total Blackout
United KingdomSouthwark Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia 2/2 you be able to supply a service at a later date.

  • sladey66 It’s only curly at the front (@sladey66) reported from Camberwell, England

    Dear @virginmedia. Broadband in SE15 3BS is still down. I cannot work. Please let me know where I can send the invoice for a day’s lost work. At current rates you owe me approx £250

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia This isn't currently affecting me, although I am a customer. I saw a friend caught by your clause. I think if you cannot supply a service when a customer moves home, you should not be charging the customer. By so doing it's highly unlikely the customer will return should 1/2

  • VickyChas3 Victoria Cuthill RN (@VickyChas3) reported from Esher, England

    @virginmedia Still no service......

  • Lauren_Sberry Lauren Scott-Berry (@Lauren_Sberry) reported from London, England

    @virginmedia I had some flashing green arrows on my router this morning and no internet. I reset and now have a yellow base light and still no internet. Please help

  • peter_boxer Peter Boxer (@peter_boxer) reported from Croydon, England

    @virginmedia @Ofcom A shame indeed. This has been pretty appalling. Starting with a glitch over (IMHO) unfair charges, poor CS has led to me ending my time with you.

  • VickyChas3 Victoria Cuthill RN (@VickyChas3) reported from Esher, England

    @virginmedia Message says service will resume at 10.15 but we’ve had these messages every day & still nothing.....

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @MickHarkin8 @virginmedia Not talking about a new customer.

  • VickyChas3 Victoria Cuthill RN (@VickyChas3) reported from Esher, England

    @virginmedia - over 48 hours now and no broadband or TV. Really unimpressed, mostly because I can only access an automated service for info. How hard is it to provide decent customer service and let me know what is going on - @SkyUK gets back to me before you do!

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    @virginmedia I hope my account reflects that I have the tivio box as I had a total nightmare trying to explain this to customer care

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    I have never had any problems with you @virginmedia before and not happy

  • pintofbeer David Madelin (@pintofbeer) reported from Hammersmith, England

    @virginmedia At some-point in Dec I try cancelling contract through online chat => computer says no, you must phone up. Ugh. I don't understand why, but fine... 29th Dec -my move out date- I phone up to cancel, 25 minutes later apparently it's done. (...to be continued)

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    Can you please listen to what people are saying @virginmedia and ask if they have the right equipment for upgrades etc. I have the TV 500 but you put me down as having the V6.

  • pintofbeer David Madelin (@pintofbeer) reported from Hammersmith, England

    @virginmedia I grumble, why, why, why is it so hard for the online people to do anything. You are after all an online company. He feels my pain but all he can offer is for someone to call me back the next day. I never get the call.

  • CaptainZongo Captain Zongo (@CaptainZongo) reported from Croydon, England

    @virginmedia has to have the worst hold music for a service line on the planet. And, as a #VirginMedia customer you get to listen to it every couple of weeks. One of the pluses of being a Virgin customer!

  • Barbara4003 Barbara Poole ⚽🦅 (@Barbara4003) reported from Croydon, England

    @virginmedia Netflix freezes, loses signal and then just hangs. Only way round it is to turn box off. This is a very common problem that VM seem to choose to ignore

  • VickyChas3 Victoria Cuthill RN (@VickyChas3) reported from Kingston upon Thames, England

    @virginmedia Not fixed yet...automated message says 5.30pm for internet to be back on but nothing as yet and I have some really important work to do tonight.....help!

  • VickyChas3 Victoria Cuthill RN (@VickyChas3) reported from Esher, England

    Get home from work....2 out of 3 kids sick...oh well at least I can catch up with some work this evening on my laptop....oh no @virginmedia outage today means no broadband & no telly either 😱😡....would be good to get a report on when this issue will be fixed.....

  • Barbara4003 Barbara Poole ⚽🦅 (@Barbara4003) reported from Croydon, England

    @virginmedia No - they always just ask you to do all the things we’ve already done a hundred times then say it’s not a problem with them.

  • fatwhit5 chris whittart (@fatwhit5) reported from Hounslow, England

    ******* shit @virginmedia WiFi has gone off AGAIN 😡😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MegSexton19 MegSexton19 (@MegSexton19) reported

    @virginmedia I have been overcharged the past 4 months, submitted a complaint on 6 January 2021 with proof of my contract rate, and still no resolution! My calls aren’t getting through. What is going on @virginmedia ?!

  • Chappersd1981 David chapman (@Chappersd1981) reported

    @virginmedia Your customer services number isn’t working at all

  • mattmedland Matt, Matt, Matt (@mattmedland) reported

    @virginmedia awful customer service. Phones never answered. Bill increase again. @SkyUK are cheaper. I want to move but can’t even get through to anyone to say so! 😡😡😡

  • MegSexton19 MegSexton19 (@MegSexton19) reported

    @virginmedia I have been overcharged the past 4 months, submitted a complaint on 6 January 2021 with proof of my contract rate, and still no resolution! My calls aren’t getting through. What is going on @virginmedia ?!

  • Ed6114 Ed61 (@Ed6114) reported

    @virginmedia No there are no known issues

  • Timthemix Tim Walton (@Timthemix) reported

    @virginmedia My mum had 3 weeks loss of service last Autumn. I rang when it was all resolved and 3 weeks' credit was agreed but has not been applied. I escalated 7/1 and am still waiting. Today the 150 no is unobtainable.

  • cosmicgirlie Jay Émme, BA (Hons), MA (Dist) (@cosmicgirlie) reported

    @virginmedia No better at all. Literally bang on 12pm, every single day, streaming on @Twitch is absolutely impossible. I've spoken to your customer service, they offered no advice or help whatsoever. And they pass me on to another dept and I get cut off. Do you cap your speeds at peak times?

  • 1981Claireg Mama G (@1981Claireg) reported

    Oaft @virginmedia sent me a letter today £4.50 price rise, bolt!! See trying to get through to them as well absolute nightmare..worst company!! Disgrace when am already paying £150 for my package..if anyone in virgin reads this then contact would be good so I can cancel ASAP!!

  • dandharvey Dan Harvey (@dandharvey) reported

    @virginmedia Nope, still says no known issues. Well, we’ve been having issues for days and we’re not alone.

  • DukeOfHavoc Dadbod Of Havoc (@DukeOfHavoc) reported

    @virginmedia Trying to call your support number to cancel my contract and it won't even ring through. Any other number apart from 0345 454 1111 that I can ring? I'm moving and need to sort this asap.