Virgin Media Outage Report in Epsom, Surrey, England
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The latest reports from users having issues in Epsom come from postal codes KT19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Brentford, Hammersmith, Leatherhead, Kensington, Croydon, City of Westminster, Southwark, Wandsworth, Ashtead, Woking, Hounslow, Walton-on-Thames, Epsom and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Brentford |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@virginmedia Also, yesterday you told us that there had been service issues in our postcode since beginning of April. You forgot to mention this when selling a contract to us with allegedly faster speeds, which apparently can't exist.
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Craig Sullivan
(@OptimiseOrDie) reported
from
London, England
@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
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Channy
(@walshChanny) reported
from
London, England
@virginmedia after changing to the cheapest package I received the biggest bill ever for international calls. Trying to resolve the problem is impossible. Please explain how to do it!
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Chivers67
(@Chivers67) reported
from
Addlestone, England
@virginmedia your customer service compared to your Sales at present is Pretty poor🤔. Man the phones and Web for adding customers but ignoring existing ones isn’t great! BT infinity will be coming to my address very soon!
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@virginmedia We are still waiting for the customer service call that was coming at 8am.
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Phelan Hill MBE
(@PhelanHill) reported
from
Wandsworth, England
Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@virginmedia My partner did. Two hours later after the auto response still nothing. Evidently different sections of your company do not talk to each other, your system is broken, and for the amount we spend on broadband it's frankly unacceptable.
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Davey Murphy
(@daveyneilmurphy) reported
from
Wandsworth, England
@virginmedia so tired of no communication. My internet has been OUT for 4 days now and heard nothing from you at all. Can’t believe I’m paying for such poor service.
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
Hi @virginmedia. You were meant to phone us at 8am today. Just like your service guy was supposed to turn up 12-4 yesterday, but instead turned up at 7, hadn't been told what the issue was, got aggressive & drove off. You are appalling.
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
And the checking service on Virgin Media page gets you nowhere.
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linda holmes
(@pussinpjs1) reported
from
London, England
No access to the Internet @virginmedia anyone else having problems
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@robertgilbert86 @virginmedia Hm, ok. Today has been a nightmare. Bf listening to hold music for an hour, lied to about when a technician was coming, then he was aggressive and both he & customer services then seemed to be gaslighting.
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@virginmedia If anyone is there, your Kafkaesque hellhole of a website is like the labyrinth in The Shining. It just sending a user back to sign in, even though we are, and that's after thirty minutes trying to change the password. You are abysmal.
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧
(@MAL_T7) reported
from
Merton, England
@xalzias @virginmedia There’s more people out there looking for jobs. People who doesn’t enjoy their jobs should find something else they like. I’m glad you have moved on. I need support or assistance from @virginmedia nothing less nothing more.
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧
(@MAL_T7) reported
from
Merton, England
Shocking customer service experience from @virginmedia need to find the legality of coming out of contract which was started last month. Scott/Chris you guys need some serious training on customer service over the phone.
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Izabel Sequeira
(@kzrdr2) reported
from
Hounslow, England
@virginmedia hello virgin what is wrong with the Wi-fi. It is down.
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
Down again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia
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John Pritchard
(@JohnPeeOfficial) reported
from
Merton, England
@virginmedia goes down more than a brothel worker
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Matheus na Casa
(@maffff) reported
from
Lambeth, England
@ayyreus @JayyyLFC_ @AllOutTHFC Virgin media just gone down for me...
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HeatherSkipsey
(@Heather_Skipsey) reported
from
Merton, England
@virginmedia We are paying alot of money for your non existent services !! In a time where we all need internet you simply get things sorted !! Once again the internet is down !!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Vidur Patel
(@Vidur_Patel) reported
@virginmedia I didn’t, but it should be on your system who you sent. I called to say the problem hasn’t been resolved and was told I would need to pay £25 for another engineer. Can you organise another senior engineer to sort the issue or I will probably just downgrade to M500.
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neil10darlo
(@neil10darlo) reported
@virginmedia There is a number of issue main one been my packages has been changed with out my consent. A number of call back been promised and still not had 1 call back
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Vidur Patel
(@Vidur_Patel) reported
@virginmedia Apparently, the system wouldn’t let your colleague send out a technician because it wasn’t flagging a fault even though your 2nd line team said there was an issue. Therefore, I had to pay a fee even though a technician was already sent out to me.
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Kathy Miller
(@KathyMi25429227) reported
@virginmedia I've contacted them via online chat, they are aware of the issue and apparently it should be resolved by 2.20pm tomorrow. You can also apply for credit via the online chat too, just need to ask for it when finally speaking to someone.THIS IS WHAT NEIGHBOUR WAS TOLD LAST NIGHT.
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ACIDIC *****
(@NiggaAcidic) reported
@virginmedia Well I rang and asked you to activate my service. And that it would take 2 hours max. So I went to bed and woke up the next morning and the hub4 has been stuck on a bright white light all night, not even showing up in available networks
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ashwin advani
(@ash_advani) reported
@virginmedia Right then, I have done this so will see how the connection goes and let you know. However I have done this before a few months back when speaking to your support line on the phone
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Miss Konstantine
(@giftedHKO) reported
@nkl_17 @virginmedia Tomorrow. That’s awfully kind. I may have found a resolution
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Max Fishwick
(@maxfishwick) reported
@virginmedia we were due to have our Wi-fi installed on Tuesday 16th but an engineer needs to fix the cable. The virgin media app and customer services team have told us every day since that it will ‘definitely be fixed today’ but it still hasn’t happened!! Please can you help?
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Theresa Jane 👄
(@TheresaAlison1) reported
@virginmedia @O2 I need help for my mom and dad they can't get Netflix working on their Tivo box the circle for loading just keeps spinning. We did call yesterday but they said they would put us thru to a tech department where they can get charged for their service? This is unacceptable!
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Kathy Miller
(@KathyMi25429227) reported
@virginmedia Virgins system is appalling i do not want to log on n faff about..I want to talk to a real person and be told the truth and a refund for a naff service and have one that works Thank you for your help though