Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Epsom, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southwark, Ashtead, Tadworth, Redhill, Croydon, City of Westminster, Kingston upon Thames, Westminster Abbey, Caterham, Walton-on-Thames, Leatherhead, Hounslow, Mitcham, and Merton.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Total Blackout | 13 minutes ago |
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Southwark
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Internet | 12 hours ago |
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Hammersmith
|
Internet | 17 hours ago |
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Ashtead
|
Internet | 1 day ago |
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Hammersmith
|
Internet | 1 day ago |
|
Hammersmith
|
Internet | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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MortlakeParish (@MortlakeParish) reported from Richmond, EnglandSadly, still no #virginbroadband and simply an infinite @virginmedia loop online of getting nowhere. As I use VOIP I have no landline phone signal and no internet other than my mobile so work is very difficult
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Tim Bush (@tbush) reported from Wandsworth, England@jackbremer @virginmedia Wow - nice 👍 Our Virgin speeds are up and down like a yo-yo and mostly pretty terrible. Might have to start a nocturnal working schedule to actually have a usable internet connection 😬
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Matthew (@MetfeXs) reported from Merton, England@TheBull39 @virginmedia Got exactly the same problem...
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Matthew (@MetfeXs) reported from Merton, England@virginmedia My internet it’s still down and I haven’t got any response...
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Matthew (@MetfeXs) reported from Merton, England@virginmedia I run the tests and everything but my internet is still down
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Damien Gorson (@DamienGJPG) reported from Wandsworth, England@IJohnson_TNF @virginmedia @virginmedia same here fibre Internet area 21 down since 5.15pm. Keyworker attempting to work from home but virgin making it awfully difficult in the last 3 weeks.
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Paul Saunders (@PSaundersCFC) reported from Epsom and Ewell District, England@virginmedia having broadband issues in the Ewell area. And your website won’t work to check status and report the issue. Help required please
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Kiwi in Barnes (@AlexanderRyll) reported from Richmond, England@virginmedia The website is not working, service has gone down again (4th time today)
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MortlakeParish (@MortlakeParish) reported from Richmond, England@virginmedia Sorry, I didn’t expect a reply. I have managed to get an engineer to come to@tomorrow as although the signal came back briefly it disappeared again
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Daphne & Jake (@madamdaphne) reported from Camberwell, England@virginmedia Let’s see if you can keepie uppie the signal to your customers
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MortlakeParish (@MortlakeParish) reported from Richmond, England@virginmedia No, each time I go through the online service status route I just get a loop of checking the lights
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Mrs R (@KateRenton) reported from Merton, England@virginmedia I have yet to receive a reply! Can you update me on the outage in #SW20
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Craig Strong (@craigstrong) reported from Richmond, England@virginmedia my broadband speed has dropped 90%, but you’re reporting no fault in the area of Richmond London. Can you escalate this please, seems the whole street is having the same issues.
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MortlakeParish (@MortlakeParish) reported from Richmond, England@virginmedia Thanks, I tried that route and it didn’t work - I’ve called via my mobile but with Covid staff restrictions naturally there’s a long delay. I can patiently wait but wanted to find through Twitter how many others were having the problem again.
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Charles Roberts @ AWS (@Charles545587) reported from Ashtead, England@virginmedia are still having problems bringing services back online. #virginmediadown
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Ricky Tanner (@ImmortalTanz) reported from Epsom and Ewell District, England@virginmedia Any chance i.can have the service we pay through the nose for or is that too much to ask
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Matthew (@MetfeXs) reported from Merton, England@virginmedia I’ve done everything,still not working
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bradley Oliver (@ch3dd3r24) reported@virginmedia Yeah apparently an engineer been working hard to fix it, was meant to be fixed by 16:30 now saying 20:30
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Geoff Undrell (@geoff_undrell) reported@virginmedia It’s the router that needs replacing. It no longer powers up. Apparently there is no way to ship a replacement until an engineer brings it to me in May. Please help - surely a new router can be dispatched before then? This seems ludicrous.
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Dale Archer (@dale_archer) reported@virginmedia Spent hours on the phone. How can the community help !! Why hasn’t VM responded to my complaint. Surely you can pass this to someone to reply to me !
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Juggzy Malone (@Juggzy) reportedAnd while I was online via BT (which is how I had accessed the @virginmedia chat where I was told that there was an intermittent and area fault affecting only ... er ... me) I was sent a signal from the hub via thehome WiFi (which is still working) which killed that connection.
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Junior A (@JnrAppiah11) reported@virginmedia 2 days no service... fix up!
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Skasha (@skashax777x) reported@virginmedia how ever after multiple calls and undue stress, I finally have an engineer booked who will be able to see the issue first hand and that it is the box it self at fault
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Haze🕊 (@HazelCathrin) reported@virginmedia I am SO disappointed with your service!! You delayed my installation date from 23rd March to 2nd April, then sent someone over to just say you can’t actually do it today!?!? What on Earth have you been doing the last 2 weeks!?
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Wilty (@Wilty_3) reported@virginmedia Of course. Your customer service is useless & u can’t resolve a thing. Last phone call I repeated the issue 3 times, slowly & clearly, & the staff couldn’t understand. I gave up & hung up. My contract should be null & void cos u can’t provide even the most basic customer service
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tony (@brooklands911) reported@virginmedia Well its not happened as expected for the 3rd time,its a issue from October and still not sorted now, have opened up 5 complaints on your site , each time with them its closed after 4 weeks with no contact
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Geoff Undrell (@geoff_undrell) reported@virginmedia The outcome is that no one can do anything until May. We’ve established the box needs replacing but apparently you can’t send me a replacement until an engineer comes with it. I’m a home worker and this is a major problem 🤯 I’m left to try and buy a second hand one on eBay!