Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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The latest reports from users having issues in Epsom come from postal codes KT17.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 11/20/2025 08:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Croydon, City of Westminster, Southwark, Caterham, Walton-on-Thames, Twickenham, Kensington, Redhill, Wandsworth, Surbiton, Kingston upon Thames, Hounslow and Woking.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomHammersmith Total Blackout
United KingdomHammersmith Internet
United KingdomCroydon Internet
United KingdomCroydon Total Blackout
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • paulcurry67 Paul Curry (@paulcurry67) reported from Spelthorne District, England

    Anyone considering going with @virginmedia ... DON’T!!! Possibly the worst company I’ve ever dealt with, incompetent, rude, shambolic are just a few words that spring to mind. Broadband is terrible but in 30 days I’ll finally be rid of them!!!

  • music235 Nick 235 (@music235) reported from Brentford, England

    @virginmedia do you know what the issue is in NW6. There are 2 faults one has said “The problem is almost fixed - our engineers are carrying out their final checks” for quite a while now. Area code 21.

  • MurrayAlanLee DREAMVIEW ESTATES (@MurrayAlanLee) reported from Brentford, England

    @virginmedia They have a record, I called this morning as its lasted the weekend without issue. Compensation was refused. Hence the tweet. It was on an off whole week. Even tried changing a resistor which did not work

  • NadirIndar Indar Picton-Howell (@NadirIndar) reported from Lambeth, England

    @helenhayes_ @virginmedia Had @virginmedia broadband. Internet worked OK, telephone line never worked. Didn't renew.

  • paulcurry67 Paul Curry (@paulcurry67) reported from Spelthorne District, England

    @virginmedia just advise this is my 30 day notice period for the work to see ... I have tried to call but all I get is harassed by one of your idiot staff in India who teally have no clue!!! My direct debit will be stopped in 30 days and I will finally be free of you!!!

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from West Molesey, England

    On the phone for an hour. SORT YOU CUSTOMER SERVICE OUT! #CustomerExperience #CustomerService #virgin #virginmedia #Loyalty

  • MurrayAlanLee DREAMVIEW ESTATES (@MurrayAlanLee) reported from Brentford, England

    @virginmedia Hi thanks for the response We reported issue 1st on Monday last week it was intermittent all week 2 or 3 days we had nothing despite engineer visit It corrected itself Friday late pm. We had been told we had an issue but The engineer advised we were affected by a local outage

  • CHICcaFSR cristina abriani (@CHICcaFSR) reported from Wandsworth, England

    @virginmedia goes down at least once a month 🤯 #wasteofmoney @ITV #itv #down

  • shepherd_1972 Chris Shepherd (@shepherd_1972) reported from West Molesey, England

    @virginmedia I take it service is up the wall again. !!! Been so temperamental today it been to frustrating. Seriously thinking about leaving again. Worst thing you don’t inform your customers and your service status tool is so crap since it’s always green and working fine

  • shplendid Alistair (@shplendid) reported from Merton, England

    I have had the most useless IT support from any company in all of the years I’ve been doing tech. @virginmedia wow. I finally got my connection back after several outages but because it’s now back for now, you won’t elevate the issue. Time to go...

  • MurrayAlanLee DREAMVIEW ESTATES (@MurrayAlanLee) reported from Brentford, England

    @virginmedia very disappointed with recent service in area 21 and no offer of #compensation. We were without service for most of last week often for a full day. Told was our issue turns out was an area outage #misleading . #virginmedia #Broadband #BREAKDOWN

  • Janietip Jane Tippett (@Janietip) reported from Camberwell, England

    @virginmedia called customer number constantly engaged then goes dead. Sent a text message at 1200 still no response. Please explain as no service.

  • stillphone Phil Stone (@stillphone) reported from Kensington, England

    If @virginmedia in @British_Airways T5 FirstClass Lounge is as good as it gets then I’ll never be a @virginmedia customer because it’s utter crap!

  • peppernpig9 kim lawrence (@peppernpig9) reported from Croydon, England

    @virginmedia I can not get hold of any customer service teams! I am going to try a shop now but I am so fed up

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    @virginmedia Your chat help was absolutely no help at all. Unable to answer a simple question. I’ll have to queue for hours to speak to someone, who I hope can make sense. Can’t wait to leave @virginmedia #trapped

  • alanandline Alan Wheeler (@alanandline) reported from Richmond, England

    Ummm @virginmedia a day to use 5gb free data to compensate for no service, when the most important thing for me is being able to make calls. I get these things happen but you should know or ask what is important to your customers

  • uchiazoro adouble (@uchiazoro) reported from Brentford, England

    Virgin media if you don’t fix ur internet in the next hour I will run all the way to where ever u lot work and change ur name to media

  • shplendid Alistair (@shplendid) reported from Merton, England

    @virginmedia Just gone off again. Truly terrible reliability. I can’t spend so much time ringing you up, checking status, rebooting and replacing routers. Merton is going to be one of he first places in the UK for FTTP. It’s going to be great to have a reliable broadband.

  • RupaG Rupa Grahame (@RupaG) reported from Merton, England

    @virginmedia Yes it looks like there is a problem in the area. Frustrating. Thanks.

  • guildfordjo Jo McGowan (@guildfordjo) reported from Guildford, England

    @virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • 265kay *•.¸♡ ӄǟʏ ♡¸.•* 🐝🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@265kay) reported

    @MichaelRosenYes @virginmedia Mind you, better than EE's customer service, who phoned me on the day of my mum's funeral to accuse me of making up her death to get out of her contract.

  • Benglenton1 Ben glenton (@Benglenton1) reported

    @virginmedia I’ve tried repeatedly to try and speak to people through all levels of comms but no one has ever got back to me with a resolution to my issue-only told to try a phone number, and when I call, I’m on hold for that long that I get cut off, or my battery starts to die!

  • charlesmott3 Charles Mott (@charlesmott3) reported

    @virginmedia please can I get some support. I have moved home, signed up with you for my new home but my account still isn’t active and I can’t live chat as it says you’ve closed my account. I received my self install pack but it still Doesn’t work.

  • SiobhanLowey siobhan lowey (@SiobhanLowey) reported

    @virginmedia I am really disappointed with the service from virgin media! I have no WiFi as they have a shortage of equipment. I am a week with out it and struggle to work from home. Logged a complaint but no response!

  • Mark_D_Powell Mark Powell (@Mark_D_Powell) reported from Doncaster, England

    Awful customer service from @virginmedia auto select on the phone. No solutions. No service - but wait 24 hours? I will not be a customer in 2021.

  • DixieJessop Alan Jessop (@DixieJessop) reported

    @virginmedia That is unacceptable on any level - this old lady has no phone , her panic alarm can’t operate and you cannot give us any date for resolution? She is understandably distressed and doesn’t understand and you plainly don’t give a ****

  • Danielk42122206 Daniel knight (@Danielk42122206) reported

    @virginmedia when you say our package is 100mb download speed yet when I check the speed it's only 7mb. Is there problems in my area? ..seem to have constant problems with broadband!

  • isiahbhh 🇳🇬 (@isiahbhh) reported

    @utdcynical mines not working are you on virgin media wifi

  • bex26490887 bex (@bex26490887) reported

    @virginmedia what do you suggest I do if I have been trying to get hold of your customer services with no luck. WiFi dropping out several times a day

  • A1Kudz Ludovico (@A1Kudz) reported

    @virginmedia sucks man