Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Guildford, City of Westminster, Southwark, Croydon, Kingston upon Thames, Hammersmith, Fulham, Hounslow, Richmond, Woking, Redhill, Mitcham, Wandsworth and Beckenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Guildford |
Internet | |
| London |
Internet | |
| City of Westminster |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.
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Baltazarka
(@MiaZagica) reported
from
Lambeth, England
@virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.
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Shaun
(@Shaun1799) reported
from
Kingston upon Thames, England
@virginmedia having problems with my wifi would you help me out
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Patrick Smith
(@P4TTL) reported
from
Chertsey, England
@virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.
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Jenny
(@jennymelmo) reported
from
Merton, England
@virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M
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Alan Hodge
(@hodgie_hd) reported
from
Kensington, England
@virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown
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peter james wigley
(@pjwigley) reported
from
Kingston upon Thames, England
@virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done
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Francesco Marchet
(@MarchetF) reported
from
Brentford, England
@virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!
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Kwame Gyamfi
(@Kwame916) reported
from
Wandsworth, England
Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11
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Amanda Birrell
(@blackheathma) reported
from
London, England
@MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so
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Raynes Park Lib Dems
(@RPLibDems) reported
from
Merton, England
@virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs
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Tomasz Rykała
(@tomaszrykala) reported
from
London, England
Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?
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Chris 🏳️🌈🇪🇺
(@strutcakes) reported
from
Lambeth, England
Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.
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Ravin 🇹🇹🇬🇧
(@ravinrr80) reported
from
Merton, England
Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working
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Burnley Dave:Not woke just human.💙🌈🍺🇪🇺
(@tlcko1882) reported
from
London, England
@journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.
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Trevor Graham
(@MrTG_Tweets) reported
from
Redhill, England
@itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Mapals
(@impala_pete) reported
@virginmedia That’s great but that doesn’t help getting my services back online now. What’s the point in Whatsapping when I’m lied to. What’s the point in phoning when I’m fobbed off and ignored? Nobody takes any responsibility and it’s a disgraceful corporate culture
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John McGrath
(@john_mc_grath) reported
@virginmedia 16 days waiting to get a connection. I have called technical everyday and each day I’ve been told it would be “tomorrow”. Still no sign of technician!! Today I’m repeatedly put on hold when I ask to cancel. Please call me.
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Jamie Badman
(@Jamie_Badman) reported
@virginmedia No there isn't. It doesn't tell you why there are continual issues and disruption to service. Where can I find this information?
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Andy's Pants 🍊🍊🍊
(@Andys_Pants) reported
@aramando @virginmedia I could fix it myself but can’t be arsed. Also, I might be able to blag a better router off the engineer if they show up.
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©.DIXY.©
(@420Dixy) reported
@virginmedia I'm not stupid . Have you read any of my tweet ? . It either fails to record or when it does record its unwatchable
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H 🗺 pronoun - Supercalifragilisticexpialidocious
(@brtel37) reported
@virginmedia I wouldn't recommend a company makes it so hard to cancel a rolling contract that a customer has to consider doing so but yours does. Should & could be simple to do in my online account I shouldn't have had to spend 3 days trying -on chat since 4 pm Weds & have spoken to 1 human!
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ctrlctrlctrlcrtlctrlctrl 🌌
(@RetakeCTRL) reported
@virginmedia It's been down since 9pm. Hurry up
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vinaigrette tits
(@Cimbrella) reported
@virginmedia @RetakeCTRL Who is going to pay for my mobile data I'm having to buy as mine has been down for 2 days? Cost of living etc.. tut tut.
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Jamie Badman
(@Jamie_Badman) reported
@virginmedia what on earth is going on with your broadband. Last 4 weeks it is continually dropping out. What is the issue and when are you going to resolve this?
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Peter Mapals
(@impala_pete) reported
@virginmedia Which team is reaching out resolve what? Are you getting someone to speak to me to get me back online? Or are you just advising that my complaint will be resolved? One is more urgent than the other and unless you’ve instructed someone to deal with it now, I don’t believe a word.