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Virgin Media outages and service status in Epsom, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Epsom, including 1 direct report.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received Jul 19, 10:17 AM GMT+1.
  • 63% Internet (63%)
  • 15% Total Blackout (15%)
  • 12% Wi-fi (12%)
  • 5% E-mail (5%)
  • 4% TV (4%)
  • 1% Phone (1%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 20: Problems at Virgin Media

Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Hammersmith, Redhill, Brentford, Hounslow, Caterham, Kingston upon Thames, Walton-on-Thames, Tadworth, Purley, Feltham, Wandsworth, Addlestone, Mitcham, and Carshalton.

CityProblem TypeReport Time
Croydon Internet 23 hours ago
Hammersmith Internet 1 day ago
Hammersmith Internet 1 day ago
Croydon Internet 2 days ago
Hammersmith Internet 2 days ago
Redhill Internet 2 days ago

Nearby cities with recent reports

Hammersmith

34 recent signals

1 day ago
Croydon

6 recent signals

23 hours ago
Redhill

4 recent signals

2 days ago
Hounslow

3 recent signals

6 days ago
Brentford

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • andrewlwood
    Andrew Wood (@andrewlwood) reported from Hounslow, England

    @virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.

  • Champs707007
    Stephen Champion (@Champs707007) reported from Wandsworth, England

    Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

  • ninepine
    Mike Fuller (@ninepine) reported from Kingswood, England

    .@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.

  • StuartTarn
    Stuart the Copywriter (@StuartTarn) reported from Spelthorne District, England

    A combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

  • DazzlingHamster
    Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported from Merton, England

    @virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.

  • HaiderAlRekabi
    Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported from Spelthorne District, England

    @virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!

  • TRSafcw
    Trevor (@TRSafcw) reported from Headley, England

    @Leemhammond @virginmedia Same on Now TV, must be a Sky issue.

  • ninepine
    Mike Fuller (@ninepine) reported from Banstead, England

    @YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.

  • Griffo2018
    RICHARD GRIFFITHS (@Griffo2018) reported from Spelthorne District, England

    @virginmedia once again I have no Virgin media services at my home. I can’t even log in to my Virgin media app or access the Virgin media website by using my phone data. I have no way of checking the service status. TW15 area

  • fdoug23
    Frank Douglas, Hon. PhD. (@fdoug23) reported from Merton, England

    Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

  • MrTG_Tweets
    Trevor Graham (@MrTG_Tweets) reported from Redhill, England

    @itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.

  • befitat50
    Befitat50 (@befitat50) reported from Lambeth, England

    @virginmedia what’s going on again with this internet at sw4? You just can’t fix a problem? Please don’t come up with your usual excuses and fix itttttt..

  • willjennings80
    Will Jennings (@willjennings80) reported from Lambeth, England

    @virginmedia You're internet is down *again* in sw9 and your internet service checker page does not work on mobile phones

  • traymca
    traymca 💙 (@traymca) reported from Worcester Park, England

    Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

  • judge_ravinder
    Ravinder Judge (@judge_ravinder) reported from Hounslow, England

    @virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡

  • ranaraptor
    Rana Rahman (@ranaraptor) reported from Wandsworth, England

    @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

  • nicktippett
    Nick Tippett (@nicktippett) reported from Croydon, England

    @virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely

  • MrsJerryTweets
    SusannJerry (@MrsJerryTweets) reported from Hounslow, England

    @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

  • GaborPfalzer
    Gabor (@GaborPfalzer) reported from Hammersmith, England

    @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • juliefount
    julie fountain (@juliefount) reported

    @virginmedia what a shambles they have assured me for 5 times in the last 3 months IT would be in contact, still can not access my account customer lost

  • Jess_Simpson645
    Jessica Simpson 😺🐶🐾 (@Jess_Simpson645) reported

    @virginmedia The outage was a nightmare for me, important online tasks could not be completed. Had to spend ages online trying to find a solution to jobs that could not be done offline. Managed to finally speak to someone at Virginmedia and shown how to get update some progress. Finally, I have got back online again.

  • PhilMcCrachn
    Phil McCrachn (@PhilMcCrachn) reported

    @virginmedia terrible internet all week, speeds less than a 10th of what I'm "guaranteed". Seems this is happening to others as well.

  • Bargainhunter85
    Simon Fitzgerald 🇺🇦 (@Bargainhunter85) reported

    @virginmedia We sent back our equipment weeks ago and now we have a message saying we’re being charged £90 can you help?

  • SarkySodRyan
    Ryan (@SarkySodRyan) reported

    @Simon_Whale @virginmedia You had issues too? I've been sent a new set top box and it doesn't work at all. I need to get back to them next week before they start chucking charges on my account though....

  • LK_Yanited
    LK 🏴‍☠️🚩 (@LK_Yanited) reported

    @Simon_Whale @virginmedia Had to move away from them last year absolute joke of a company. Constantly lying about their speeds, work always seemed to be happening affecting the network and the yearly price rises were eye watering. Their customer service is also laughable to top it off

  • Johnsut06358334
    John sutton (@Johnsut06358334) reported

    @gwfvrowell @virginmedia Awful firm.

  • TVmusicNews
    TVmusic News UK (@TVmusicNews) reported

    @virginmedia Fix Clubland on Virgin TV Go!! The stream doesn't load at all.

  • james_mockford_
    James Mockford (@james_mockford_) reported

    @Simon_Whale @virginmedia Had a similar issue with EE/BT. Sent the faulty router back but they argued I never sent it back… continued to charge me for over 6 months. After complaining they opened an investigation, admitted they lost it and they did eventually send me a cheque for £400 😎

  • JJ_n4E
    Jacob-J.🏴󠁧󠁢󠁳󠁣󠁴󠁿🇬🇧 (@JJ_n4E) reported

    @YvonneWard0 @virginmedia Had similar problems. They're a total nightmare to deal with. Hope you get it sorted.🤞