Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Hammersmith, Fulham, Hounslow, Croydon, Southwark, Richmond, Woking, Redhill, Mitcham, Wandsworth, Beckenham, Merton and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| City of Westminster |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| City of Westminster |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia No known issues in the area!
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Dont use the virgin router switch off wifi buy another router and use the virgin one as a modem. I did this at another property and its fixed all my issues apart from the dns issue. Thats an issue due to the way the virgin router works
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crosswhatfields
(@crosswhatfields) reported
from
London, England
@virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia Useless info link. It's #virginmedia who are bad here not our internal equipment. We know all this but what are you doing about your #badcustomerservice
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Jo Marion Pauline
(@Lindor1306) reported
from
London, England
@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!
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#OddMotion
(@ShahlaaTahira) reported
from
London, England
.@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Well we already had an engineer out and even he confirmed its the most problematic router virgin has given out. Especially with the dns issues. We also have 6 people in a 3 story house. We were told adding wifi extenders also cause issues so we cant even get signal now...
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Tom Adams
(@TPAdams) reported
from
London, England
@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@virginmedia I’ve no date for new place yet. I’ll be living somewhere very temporary in between. Eek. #help
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia It’s still not working!
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Ryan Fowler
(@ryanpfowler) reported
from
Croydon, England
@virginmedia poor internet service yet self check says no issues and no online agents available
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia broadband really slow and on and off yet your checking service says nothing wrong
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia it’s happened again our internet is down and it’s not your router. You are working in the area of RH68GD please send engineer as before to sort out exchange box. Yes I have rang customer services and they are still useless.
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
Love this, just called up @virginmedia to tell them I am leaving and they are too busy to take the call!! 🤔 that’s how you keep a customer.
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia any ideas when you are increasing your price next...so I can cancel my contract early
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia Thanks sorted mums out, trying to sort my new packge out but the customer service is appalling and being a longtime customer means nothing at #virginmedia they are unable to offer me anything. Not impressed at all, especially when the whole family is on #virginmobile 😡
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Its been 6 months and the solution was to not use the virgin router...thats not a solution
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@richardbranson @virginmedia can you get an engineer to visit the exchange box at RH68GD as myself and neighbours all gone down again. Your customer services don’t seem to understand and think it’s a router issue. Thanks.
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Nutri-Train
(@nutr1_train) reported
from
Wandsworth, England
@virginmedia To be honest LC, simply improve the quality of the customer service calls. - Too much noise in the background - No follow through on requests - Not able to find out details yet we’re paying customers. Everything is sorted now, just frustrated
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Yacoob Modan 🇲🇲 🇵🇸
(@yacoobmodan) reported
@virginmedia Given a date initially, received a message saying date has been changed. Now: Told there hasn't been any Virgin Media connection in the house previously, and was given 2 dates: 1) Service Installation 2)Engineer installation. Showing 23rd for final installation but no confidence
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Emer Darcy
(@EmerDarcy) reported
Is there a @virginmedia outage in the general Swords area?
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Markrealale66
(@markrealale66) reported
@virginmedia Still down.
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Kate Kavanagh
(@Kavanagh2Kate) reported
@VirginMedia_TV trying to reset my virgin media password, site has been down all morning! Can you please advise further
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Jimmm 🟢
(@jimmmUK) reported
@O2 #VoltMe @virginmedia @o2 you never know
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James
(@James94794781) reported
@virginmedia I've been calling monthly for the last year. The last complaint resulted in an email suggesting I restart my router Utilisation issues are a euphemism for virgin being over subscribed on its infrastructure. Not sure why I should be inconvenienced because you are greedy
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George Grigg
(@Girthire) reported
@virginmedia Thank you. If only you'd stop trying to take money that isn't yours, we wouldn't have to go through this every couple of weeks! Thought it would be over when you agreed to terminate the contract, yet here we are
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Rich Bailey
(@RichBailey5) reported
@virginmedia I don’t know if the complaint form submitted correctly earlier on your website but everything I’ve been trying to deal with is on there
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Steve Richards
(@88angler) reported
@virginmedia No, it's a new issue. Haven't had to contact you for help for a very long time....
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MJB
(@MarionJBarrie) reported
@virginmedia Hi, it’s not a fault so does not show up on the service page - it’s a “scheduled maintenance” text we got that said there was work being done in our area today - we’ve been without internet now for about 4 hours so wfh is not possible.