Virgin Media Outage Report in Epsom, Surrey, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Epsom, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Hammersmith, Southwark, City of Westminster, Wandsworth, Ashtead, Tadworth, Redhill, Kingston upon Thames, Westminster Abbey, Caterham, Walton-on-Thames, Leatherhead, Hounslow, and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon
|
Total Blackout | 10 minutes ago |
|
Hammersmith
|
Internet | 29 minutes ago |
|
Croydon
|
Wi-fi | 1 hour ago |
|
Hammersmith
|
Internet | 3 hours ago |
|
Southwark
|
Internet | 6 hours ago |
|
Hammersmith
|
Internet | 8 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Mrs R (@KateRenton) reported from Merton, England@virginmedia I have yet to receive a reply! Can you update me on the outage in #SW20
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Matthew (@MetfeXs) reported from Merton, England@virginmedia I run the tests and everything but my internet is still down
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Matthew (@MetfeXs) reported from Merton, England@virginmedia My internet it’s still down and I haven’t got any response...
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MortlakeParish (@MortlakeParish) reported from Richmond, England@virginmedia Sorry, I didn’t expect a reply. I have managed to get an engineer to come to@tomorrow as although the signal came back briefly it disappeared again
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Tim Bush (@tbush) reported from Wandsworth, England@jackbremer @virginmedia Wow - nice 👍 Our Virgin speeds are up and down like a yo-yo and mostly pretty terrible. Might have to start a nocturnal working schedule to actually have a usable internet connection 😬
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Charles Roberts @ AWS (@Charles545587) reported from Ashtead, England@virginmedia are still having problems bringing services back online. #virginmediadown
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Daphne & Jake (@madamdaphne) reported from Camberwell, England@virginmedia Let’s see if you can keepie uppie the signal to your customers
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Paul Saunders (@PSaundersCFC) reported from Epsom and Ewell District, England@virginmedia having broadband issues in the Ewell area. And your website won’t work to check status and report the issue. Help required please
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Matthew (@MetfeXs) reported from Merton, England@TheBull39 @virginmedia Got exactly the same problem...
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MortlakeParish (@MortlakeParish) reported from Richmond, England@virginmedia No, each time I go through the online service status route I just get a loop of checking the lights
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Kiwi in Barnes (@AlexanderRyll) reported from Richmond, England@virginmedia The website is not working, service has gone down again (4th time today)
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MortlakeParish (@MortlakeParish) reported from Richmond, England@virginmedia Thanks, I tried that route and it didn’t work - I’ve called via my mobile but with Covid staff restrictions naturally there’s a long delay. I can patiently wait but wanted to find through Twitter how many others were having the problem again.
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MortlakeParish (@MortlakeParish) reported from Richmond, EnglandSadly, still no #virginbroadband and simply an infinite @virginmedia loop online of getting nowhere. As I use VOIP I have no landline phone signal and no internet other than my mobile so work is very difficult
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Matthew (@MetfeXs) reported from Merton, England@virginmedia I’ve done everything,still not working
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Ricky Tanner (@ImmortalTanz) reported from Epsom and Ewell District, England@virginmedia Any chance i.can have the service we pay through the nose for or is that too much to ask
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Damien Gorson (@DamienGJPG) reported from Wandsworth, England@IJohnson_TNF @virginmedia @virginmedia same here fibre Internet area 21 down since 5.15pm. Keyworker attempting to work from home but virgin making it awfully difficult in the last 3 weeks.
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Craig Strong (@craigstrong) reported from Richmond, England@virginmedia my broadband speed has dropped 90%, but you’re reporting no fault in the area of Richmond London. Can you escalate this please, seems the whole street is having the same issues.
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Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Floodgate (@TomFloodgate) reported@virginmedia @virginhelp 4 hours of calls later and I still cant cancel. Colleagues who promise to phone back who don’t. And go make it better, I’ve been missold my new package! Just let me leave - I am done with the awful service.
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IDIC (@CharlieIDIC) reported@virginmedia down again
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dr (@danreed7) reported@virginmedia Spent all day wanting to talk about cancelling broadband package £53.25/month for, 100mb. I get faster 5G! Loads of deals out there which suggest I’m a mug for staying with you. I called you/web chat and finally spent 6 HOURS waiting for a response on WhatsApp. Help
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ashie (@valorantashie) reportedTHIS IS THE WORST TIMING EVER **** YOU VIRGIN MEDIA AND BT AND WHATEVER ELSE IS CAUSING THIS
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Aman (@Aman_Dhesi) reported@virginmedia been a customer for almost 2 years, worse customer service and broadband.
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Armoured Pies Gaming (@ArmouredPies) reported@akhaliqinnit @virginmedia I've not even managed to talk to someone yet... @virginmedia please just sort out this appalling customer service. Also please just cancel my contract. Dm or something I'm sick of being on hold, I've got better things to do with my time. Your WhatsApp is a joke as is your livecht
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IDIC (@CharlieIDIC) reported@virginmedia twice it’s gone down tonight
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Tᴏᴍᴍʏ Nᴇʟsᴏɴ (@furburger12) reported from South Shore, England@virginmedia KEEP GIVING ME INTERMITTENT SIGNAL AND ILL START INTERMITTENTLY PAYING MY BILL, this is a ******* joke man 😭
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Duane Mellor PhD (@DrDuaneRD) reportedJust wondering how to check @virginmedia delivery of 42 inch TV following set up, as set up was over the time for delivery and dispatch. Problem is no easy answer to check, suggested sending text, did that last week and no response.
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Jemma (@JemmaLowman) reportedIs there anything worse than @virginmedia Wi-Fi? I don’t think so. Dropping out and sometimes no Wi-Fi for hours. Such a bad service. Took 9 months to fix it the first time!