Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Kingston upon Thames, Streatham, Hounslow, Croydon, City of Westminster, Wandsworth, Southwark, Greater London, Carshalton, Mitcham, Coulsdon, Kensington, West Molesey and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| Kingston upon Thames |
Wi-fi | |
| London |
Wi-fi | |
| Streatham |
Wi-fi | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Jack Bremer ⚡️
(@jackbremer) reported
from
Wandsworth, England
@virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia we have been waiting for an engineer to fix broadband all week. Texted you, used online chat, no replies. Please get in touch.
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Bhavani Vadde
(@BhavaniVadde) reported
from
Wandsworth, England
@virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that
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linda holmes
(@pussinpjs1) reported
from
London, England
No access to the Internet @virginmedia anyone else having problems
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Tim Naik
(@Timnaik) reported
from
Camberwell, England
@virginmedia my internet in SE22 Has been down for over 24 hours badly affecting 2 adult essential workers ability to communicate and two children's virtual learning to be stopped..
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is ******* ****, sort it outttt
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🅡🅞🅑 🅜🅔🅢🅤🅡🅔
(@robmesure) reported
from
Brentford, England
@lucitelu @virginmedia Been getting on very well since I changed to Vodafone from awful, awful Pl*snet.
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karen
(@karlea45) reported
from
Camberwell, England
@virginmedia I have no broadband and haven’t since yesterday and no text like others to apologise. Disgusting service
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emma may
(@BallardEmmamay) reported
from
Spelthorne District, England
Have you noticed that on this tweet we told @virginmedia there was still an issue and they didn’t even respond! Customer service at its best.
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔
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emma may
(@BallardEmmamay) reported
from
Spelthorne District, England
@avbuss @Ofcom @virginmedia If virgin haven’t fulfilled their end of the contract by providing the full service as promised and repairing any faults I don’t see why he should have to pay his notice period. A contract works both ways it’s clear you have failed this customer just as you are failing myself.
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Chivers67
(@Chivers67) reported
from
Addlestone, England
@virginmedia your customer service compared to your Sales at present is Pretty poor🤔. Man the phones and Web for adding customers but ignoring existing ones isn’t great! BT infinity will be coming to my address very soon!
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Luke Bailey
(@lukebaileyphoto) reported
from
Lambeth, England
@virginmedia Persistent network issues continue to hinder the ability to work from home. I endeavoured to check the service page but it itself would not load so I’m guessing there’s an issue somewhere. Issues include long dropouts and high response times. #networkengineer
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia Better but seems to a be a daily issue over the last week or so
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!
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Channy
(@walshChanny) reported
from
London, England
@virginmedia after changing to the cheapest package I received the biggest bill ever for international calls. Trying to resolve the problem is impossible. Please explain how to do it!
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Teresa Whitfield
(@teresawhitfield) reported
from
Croydon, England
@virginmedia Not now that we have invested in a £300 mesh WiFi system so we can get WiFi across the house as the router is pointless. And apparently the issue is with the infrastructure in the Sotih Croydon area so intermittent broadband is to be expected 🙄
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Izabel Sequeira
(@kzrdr2) reported
from
Hounslow, England
@virginmedia hello virgin what is wrong with the Wi-fi. It is down.
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Matheus na Casa
(@maffff) reported
from
Lambeth, England
@ayyreus @JayyyLFC_ @AllOutTHFC Virgin media just gone down for me...
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John Pritchard
(@JohnPeeOfficial) reported
from
Merton, England
@virginmedia goes down more than a brothel worker
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David M Cox
(@DavidMCox7) reported
@virginmedia Wish I had never bothered, won't ever make the same mistake again....Virgin Media is a joke. Lutz Schüler should be ashamed of himself
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BlackBoye
(@BlackkBoye) reported
@virginmedia Wired connection. I've been experiencing the issue for the past month but the last couple of weeks it has been a real issue as its happening more frequently.
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laugh
(@hahaspog) reported
@virginmedia Not sure, we were originally told that we would get 300-350 mbps per month. Its been gradually getting worse over the past few years, had 3 “technicians” come round and all they did was restart the router a few times. Still didnt fix it.
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🦩 Benni Daytime 🦩
(@bennidaytime) reported
@virginmedia Not that I can find. It goes down completely every day, I have the 500 package and have never got over 120mbps and rarely get anything over 15mbps up.
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joanne mclachlan
(@mrs_jmcl) reported
@virginmedia so disappointed yet again our service isn’t working since yesterday and have to wait for an engineer tomorrow, no internet no tv, not even normal bbc, three children and a husband can’t watch football 😡£150 a month we pay 😡
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TokensDeals LLC
(@TokensDeals) reported
@virginmedia Since, 4th May 2021, but your system says it down since 10th May 2021 which is incorrect.
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themegking
(@mrniall) reported
@virginmedia answer me this please? .why have u and all the other virgin employees ive asked ignored the text i got stating my new service started today ?its obvious thats where the problem is but 1 by 1 u all ignored it
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Lee-Mc
(@mylifeinwordsuk) reported
@virginmedia Classic virgin deflection, asking if the customer could of read or done more to avoid the situation.... why do I even bother .
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andy kulina
(@kulinauk) reported
@virginmedia Your call centre dont see any notes. Someone called today, spoke to my wife and said “they fixed the issue” and they’d call back but the cable hasnt moved. Dont know what they did. This is a mess. 13 year customer about to leave. DM me or lose me
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Helen McTigue
(@hellsbellsx7x) reported
@virginmedia well done for closing all your shops! My 80 year mum has got a problem with her mobile phone & would rather speak to someone in person, than messing around ringing up 😡😡