Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, City of Westminster, Fulham, Southwark, Hounslow, Leatherhead, Greater London, Wandsworth, Kensington, Twickenham, Mitcham, Hammersmith, Beckenham and Addlestone.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
TV | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Daniel Fellows
(@danfellows) reported
from
Camberwell, England
@virginmedia Its just a consistently bad customer experience across mobile, TV and broadband. You CSR tools are archaic and your teams aren't suffucuently trained or empowered. The Virgin way died years ago.
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
@jackthorne @genevievebarr @BBCScotland Hello @virginmedia NOW your service is bad and your programme guide is totally wrong. Good job I knew #TheAccident was really what was on at 9pm.
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Wandsworth, England
@virginmedia It happens to everyone on virgin in the block we should all get compensation if we didn’t pay our bill you’d soon cut us off yet you ain’t supplying the service we are paying for
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Ian Douglas
(@IanDouglas) reported
from
Kensington, England
@virginmedia We’ve had no broadband for more than a week, there won’t be any for at least another week. The whole street is down, the whole street is looking at leaving.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia Nope but your call centre and engineers told me that a ‘laser part’ needs replacing in Earl’s Court square sw5. They also said 500 homes are affected. Can’t tell me when it will be fixed. Problem ongoing for 3 weeks @ofcom
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Andy Howe
(@AndyHowe17) reported
from
Croydon, England
@virginmedia Well I am not being patient and will be taking my custom elsewhere. This is your issue outside of my house and I am not getting the service I am paying for so will look elsewhere for someone who can provide a proper service!
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Ian Douglas
(@IanDouglas) reported
from
Kensington, England
@virginmedia I know the status of the service.
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Ian Douglas
(@IanDouglas) reported
from
Kensington, England
@mediaczar @virginmedia None of the reviews include reliability, because that’s the most difficult thing to measure from outside and no one releases their figures. It’s the worst thing that’s ever happened in the world. Ever.
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Benjamin Owens
(@OwensBenjamin) reported
from
Hammersmith, England
@VodafoneUK so after 40 mins your team hang up without answering! @SkyUK @SkyHelpTeam @virginmedia @TalkTalk @EE any chance guys fancy a new broadband customer cause struggling to even leave Vodafone before we move!
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Amberjohill @virginmedia Same problem in sw5 . Good luck asking them for help ! They don’t care !
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James Campbell
(@theonionlives) reported
from
London, England
So once again my internet is not working @virginmedia
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Richmond, England
@virginmedia Been down that road get fobbed off everytime send engineer out everything works fine just your service is crap not that you’d ever admit 😂😂😂
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@daisymcandrew @SkyUK Whatever you do, do not go to @virginmedia . Totally unreliable broadband and worse customer service
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Emily Edwards
(@EmilyEd03367074) reported
from
Brentford, England
30 minutes on hold to @virginmedia only to be told that we still won’t have any internet til at least Tuesday as they can’t get a router to me before then. If I ordered it myself on Amazon I could get one tonight......pathetic customer service
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@AnotherRunHQ @virginmedia Same in London sw5. They won’t even acknowledge the issue
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Stuart McGlone
(@semcglone) reported
from
London, England
@virginmedia internet outage for the second time in a week. It’s not like I’m paying £93 a month now, wait...huh
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
The first thing I have to do when I come home is time WiFi off on my phone cos @virginmedia is soooooo bad.
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Wandsworth, England
@sgt_rebels @StokeAssassinX @virginmedia @TalkTalk Yes mate the WiFi speed is even worse @virginmedia are just shit they use shit components in the hubs to make you laugh I’m only 5 miles from the network centre in Croydon 😂😂
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Andy Howe
(@AndyHowe17) reported
from
Croydon, England
@virginmedia my internet and TV are down and seems like a supply or hub problem. Just called your call centre for help and I appreciate they have a script to follow but no help whatsoever. Earliest they could offer an engineer was tomorrow evening when we are not in!
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Andy Howe
(@AndyHowe17) reported
from
Croydon, England
So @virginmedia have refused to get an engineer to me today to fix their problem outside my house, which has cut out my internet and TV services. I have not got many followers but if anyone can retweet this example of disgraceful service I would be grateful.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Raf_2_2069
(@2069_2) reported
@virginmedia ... retain the communication data related to c part 3 - internet access. I want my information under a lawful Subject Access Request. If you are refusing to accept this then I will be reporting you. @guardian - this is the type of crap customer service @virginmedia provide
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Adam Belfield
(@Adambelly92) reported
@virginmedia Has their been any known network issues last night? All my devices have been disconnected and factory settings restored with my router. Was it a firmware update?
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Simon
(@cheekygobshite) reported
Hey @virginmedia no one answering the phones after an hour on hold, service status page says no problem but my TV is distorted (unwatchable) and broadband not working. Problem in SW4 ?
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John Spencer
(@JohnSpencerTV) reported
@virginmedia SO YOU WANT ME TO CALL, ON YOUR RUN AROUND PHONE JOKE SYSTEM, THE NASTY LYING THIEVING RETENTION GUY AGAIN, THE GUY YOU STATE DIDN'T EVEN DO A COMPLAINT ! AND YOU BELIEVE THE SAME FRUSTRATION AND LIES, RUN AROUND WILL MAKE MY LIFE BETTER !? ARE YOU A COMEDIAN, TROLL ?
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Debbieferrie
(@Debbie07265825) reported
@virginmedia That was 6 days ago! Internet is still bad and I can’t watch anything upstairs through the virgin box in my bedroom that I pay extra for. Not sure really what I pay £65 per month for!! Worse internet ever. I don’t even have movies or sports. Such a rip off!
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John Spencer
(@JohnSpencerTV) reported
@virginmedia AGAIN, I'M NOT MAKING A COMPLAINT VIRGINMEDIA! I JUST WANT TO LEAVE, END CONTRACT. I ALSO DON'T WANT THE LYING THIEVING PHONE DROPPING RETENTION GUY, ARE YOU FOR REAL !?
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Raf_2_2069
(@2069_2) reported
@virginmedia And you will be the reason @virginmedia will be losing a customer today. The absolute crappest customer service I've ever received.
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Jason
(@Jason50150951) reported
@virginmedia Any reason why my hub 3 box is flashing green and not connecting to WiFi? Is it a local area problem or do I need to sort something out?
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Lee Bannister
(@lbannister1994) reported
Less than a week after signing up to @virginmedia I'm leaving, even before the service is active. Crap customer service.
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Chickenwings
(@mayoooooonaise) reported
@virginmedia Hi, I still haven't had this resolved, the text service didn't work. You told me to use a 3rd party that won't handle this situation.