Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 01/21/2026 02:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Croydon, London, Southwark, City of Westminster, Mitcham, Hammersmith, Beckenham, Addlestone, Fulham, Reigate, Leatherhead, Merton, Redhill, Ashtead and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomCroydon Wi-fi
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout
United KingdomSouthwark Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • BellaBtweets Ella Darlington (@BellaBtweets) reported from Croydon, England

    @virginmedia waiting to speak to a customer services rep a week before the outtage for over half an hour. Never got through. I need to talk to someone about reducing payments for an absent TV service and intermittent broadband. Thanks.

  • EmmaAintQuick Emma Quick (@EmmaAintQuick) reported from Wandsworth, England

    @AnaBooks @virginmedia Trying to teach my adult tap class tonight was impossible, couldn’t even hotspot from my phone because I’m on Virgin Mobile and that was down too!

  • lifesmarrow Simon Bostic (@lifesmarrow) reported from Lambeth, England

    @virginmedia The link you give to read details of the latest broadband issue doesn't work. Even the website is down. Too many problems now - almost daily. I am out of contract - considering reverting to BT. Not what we need in #lockdown #poorcustomerservice #virginmediadown

  • CPH83 Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia you say the issue has been fixed when clearly it hasn’t because lots of customers are still having connectivity problems. Far from ideal as I can’t connect to client video calls :-(

  • swilsonnews Steven Wilson (@swilsonnews) reported from Wandsworth, England

    Ha! @virginmedia reminding us to #StayConnected when it's internet service has been dropping out all night.

  • shinykathy Shinykathy (@shinykathy) reported from London, England

    @virginmedia My internet is super slow I pay for super Fast!! Help!!!

  • PaulFar47747735 Paul Farmer (@PaulFar47747735) reported from Kingston upon Thames, England

    @virginmedia Down again!!

  • teresawhitfield Teresa Whitfield (@teresawhitfield) reported from Croydon, England

    @Ross_Feeney @virginmedia PPS....we haven’t got a good enough 4G signal for that either 😩

  • camillaudia Camilla Audia (@camillaudia) reported from Merton, England

    @virginmedia Get it together, I cannot even open the website to register loss of service! Sw20/sw19 are down on and off since 5pm...

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @virginmedia service is down in the Reigate, Surrey area - your app says the problem is known, please advise when this will be sorted. Thank you 🙏

  • BenPOwen Ben Owen (@BenPOwen) reported from Wandsworth, England

    @virginmedia Well it’s been six weeks now of it going down every day. I hate having to tweet you about it (and you probably do too)! We called today and were told it would be fixed this morning...then 4:30...and it’s still terrible.

  • AlexanderRyll Kiwi in Barnes (@AlexanderRyll) reported from Richmond, England

    @virginmedia The website is not working, service has gone down again (4th time today)

  • shiken93 marife narito (@shiken93) reported from Spelthorne District, England

    what’s happening to our internet Virgin media on & off service 😂

  • teresawhitfield Teresa Whitfield (@teresawhitfield) reported from Croydon, England

    Still waiting @virginmedia for a technical support call! It’s hard enough as it is with home working and homeschooling without having to add in a crap internet connection too #virginbroadband #virginmedia your #fibrebroadband is worse than dialup!

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @virginmedia We are back online, it’s very intermittent in our area tho and I know others are having the same problem

  • Charles545587 Charles Roberts @ AWS (@Charles545587) reported from Ashtead, England

    @virginmedia are still having problems bringing services back online. #virginmediadown

  • thereshegoes17 thereshegoes (@thereshegoes17) reported from Merton, England

    @virginmedia There still seems to be a problem with internet dropping out

  • teresawhitfield Teresa Whitfield (@teresawhitfield) reported from Croydon, England

    @virginmedia It’s been rubbish for ages, not just the past few days. The signal from the box is so weak in the house. The signal comes in and out and it’s not great when we are all using it. Working and schooling from home has highlighted how slow the connection is 😳

  • BANNERWORX BANNERWORX (@BANNERWORX) reported from Croydon, England

    @virginmedia Perfect timing when it happened to me, cut a customer off mid rant 🤣🤣 👍🏾👍🏾 but I did have to call him back and listen to his rant for 35 minutes after finishing work 😩😩

  • frankandreas3 Frank Andreas (@frankandreas3) reported from West Molesey, England

    @virginmedia the internet has been terrible today and has died again just now. Can you let me know if you are able to fulfill the contract I pay for or if I need to look for another internet provider. Absolutely terrible

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Seb46714290 Seb (@Seb46714290) reported

    @virginmedia is it broken? The internet is off and your app isn’t working on the mobile?

  • cossie_9 PCos9 🔴⚪️⚫️ (@cossie_9) reported

    @virginmedia How about I provide you my account details by direct message and you can look at the extensive detail already lodged? I haven’t been speaking to anyone. That’s the problem.

  • lfcalexx6 alex (@lfcalexx6) reported

    @Tripeirooo @virginmedia yo fix up @callumlfc10 media 🙌😭

  • SarahReilly93 Sarah Reilly (@SarahReilly93) reported

    @apwriter_witch @virginmedia @reills58 we’re facing the same problems in Carlow! No help from customer care and we’ve had no WiFi or landline since last Thursday!!

  • JohnTru90613516 John Truesdale (@JohnTru90613516) reported

    @virginmedia @1980bumper @fergi1972 Hi, I’ve checked & been on calls with the guys who have been very unhelpful Clearly not an isolated incident

  • federilli Fede Rilli 🇮🇹🇬🇧🇪🇺 (@federilli) reported

    @virginmedia Was on chat with your chat bot which is useless. Was on chat with the complaints support which cannot escalate a technical support. It’s like going around in circles. The worst. Absolutely the worst. I’m going to cancel any other Virgin product I have

  • HelenBob89 Helen Ensom (@HelenBob89) reported

    @cynthiavanzella @virginmedia You should report your issues to Ofcom. That’s what I’m doing

  • HelenBob89 Helen Ensom (@HelenBob89) reported

    @virginmedia Not ideal?! Not ideal is planning a BBQ and then it rains. @virginmedia consistently failing to provide an internet and TV service to a whole area when they are an internet and TV provider is a 100% massive ******* failure

  • shane_jones78 Shane jones (@shane_jones78) reported

    @virginmedia Instead of an auto-bot why don't you get somebody to contact me so I can cancel

  • mrmrjarrold Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England

    @virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.