Virgin Media Outage Report in Epsom, Surrey, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Epsom, England
The most recent Virgin Media outage reports came from the following cities: Tadworth, Redhill, Croydon, City of Westminster, Hammersmith, Southwark, Kingston upon Thames, Westminster Abbey, Caterham, Walton-on-Thames, Leatherhead, Hounslow, Mitcham, Merton, and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
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Wi-fi | 40 minutes ago |
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Internet | 2 hours ago |
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Internet | 2 hours ago |
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Internet | 4 hours ago |
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Internet | 4 hours ago |
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Wi-fi | 5 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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jackie wilkin (@jaykayred) reported from Merton, England@virginmedia If they could do that I’m sure they would have been able to fix it, so no.
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Chris 🏳️🌈 (@strutcakes) reported from Lambeth, England@weyland76 @virginmedia I don’t hold out much hope, plus their overseas call centres really puts me off calling them. It’s always a bad line with applying sound.
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Kim Tasso (@RedStarKim) reported from Richmond, England@virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!
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Charlene Peachey (@Peachey_79) reported from Wandsworth, England@virginmedia Well you did she has proof but trying to get help is ridiculous. No new contact had been sent or signed. She has spent 2 days trying to sort it out. 5 hours on the phone each day, being passed around and having the phone put down on her.. #illegal #nohelp #badcustomerservice
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Adam Dolphin (@itsmeinleek) reported from Redhill, England@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
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Hardik Shah (@HardikVishna) reported from Richmond, England@virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?
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Steven Wilson (@swilsonnews) reported from Wandsworth, EnglandSurprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?
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jackie wilkin (@jaykayred) reported from Merton, England@virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.
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tim barker (@tjbarker72) reported from Richmond, England@virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating
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Miranda Dobson (@MirandaDobson) reported from Camberwell, England@virginmedia it's been 7 days, 4 phone calls of over an hour each trying to have broadband installed - and now you can't even efficiently help me to cancel my account. Service & communication is shockingly bad!
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tim barker (@tjbarker72) reported from Richmond, England@virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!
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tim barker (@tjbarker72) reported from Richmond, England@virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round
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Chris 🏳️🌈 (@strutcakes) reported from Lambeth, England@ant_917 @virginmedia Was it one of the overseas call centres by any chance? They’re awful - I’ve had to get tech support from them recently and I also got moved from pillar to post.
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Wakeford Fireplaces (@WakeFireplaces) reported from Send, England@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
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Gabriella d'Aprano (@GabsdAprano) reported from Esher, England@virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.
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Kim Tasso (@RedStarKim) reported from Richmond, England@virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed
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Ronnie De Guzman (@RonnieD88779995) reported from Hounslow, EnglandI upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog
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Criney The Duchess of Brixton🧚🏾♀️ (@CrineyInsalata) reported from Hounslow, EnglandI know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in
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ian (@IanBorrett) reported from Lambeth, EnglandStill no TV or WiFi. @virginmedia are complete crap. Avoid at all costs.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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VicTye 🇩🇪🏴⚓🏴☠️ (@Vic_Tye) reported@virginmedia Nope, never is. Its a faulty Hub. I know it Cx Srvs know it & have said about an engineer visit but to give it 24hrs for an issue you've detected 1st, this is what you tell me everytime
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Azlan Khan (@AzlanKhan_) reported@virginmedia Hello, I did end up speaking to someone. Although, they informed me that the fix will take place in a week or two. This is unacceptable, I have work to complete and I have to result to my mobile data to complete it, please fix this, immediately.
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Rob Alcroft (@RobAlcroft) reported@virginmedia You wouldn't, but I can assure you it is very bad customer service. I'm on hold now. I've been trying to contact Virgin Media for nearly three hours today (the delay only started when I refused the retention deal offer @Ofcom). I'll keep tweeting so you know how I'm getting on.
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Jenn Morrison (@jennmoz) reported@virginmedia Exactly. The remote control was the problem and I explained this to her but she still went and messed with the box which had only been installed this morning. Once she messed with the TiVo box she affected the internet. The 2nd customer services person I spoke to told me this
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Xinouth (@Xinouth) reported@virginmedia Every single night? Good one. Additionally, any other company I've been with issues a simple "Please note, due to scheduled maintenance on X between Y and Z you may experience disruption to your service." in advance, so that their users are aware and can expect it.
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Gillian Howat (@gillystar21) reported@virginmedia i am totally dismayed today phoned to renew my deal. I’ve got quoted 4 prices all over £100 yet new customers can get it for £85. Please help
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VicTye 🇩🇪🏴⚓🏴☠️ (@Vic_Tye) reportedThe new Cust. dance continues @virginmedia @virginhelp regular as clockwork your broadband goes down at 17.30 & will YoYo until 23.00 - 2 hour on hold for you to admit an issue that'll be resolved in 24hrs.... again.... DAILY #WantToLeaveVirgin
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Seb Tallents (@SebTallents) reported@virginmedia You can obviously figure out what the going rate is for providers that can match your service in my area. You also ought to know from your CRM that I'm not interested in upsales. So why force me to go through the palava? It's an anti-pattern and /2
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Lulu (Raluca) Chioveanu (@RalucaChioveanu) reported@virginmedia There is an area issue for months now!!!an engineer needs to check the street equipment and this is not happening Tried to make a formal complaint and got hung up on Is this ok? #poorcustomerservice #poor
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Mr. D (@MrD_TeacherGuy) reported@virginmedia Got this page on favourites now. Yet again "can't see any issues in the area". My lack of being able to work and no internet seems to differ. Let me guess, I may need a technician?