Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Southwark, London, Caterham, City of Westminster, Merton, Croydon, Hounslow, Hammersmith, Greater London, Ashford, West Byfleet, Feltham, Redhill, Guildford and Ashtead.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Total Blackout | |
| London |
Internet | |
| Caterham |
Wi-fi | |
| Caterham |
Internet | |
| City of Westminster |
Internet | |
| Merton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Nirv
(@npirvine) reported
from
Kingston upon Thames, England
@virginmedia Why do you make it so difficult to talk to someone about getting a replacement broadband/tv cable because the equipment originally sent out is broken.
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia Hello. I keep getting interference through the TV box and also keep losing sound. The only way to fix this is to turn everything on and off again. This keeps happening. How can this be fixed?
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia WHY IS YOUR INTERNET DOWN AGAIN!?!?
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia Well you said u only get compensation 4 certain things however for almost 3 weeks now the internet I rely on for nearly everything is slow &cuts out my neighbours the same . I have missed on line interviews , zoom meetings , unable to do some coursework & u guys say oh well ...
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia still having problems in sE6 london
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James
(@jagats) reported
from
Whyteleafe, England
@virginmedia problems with my tv, sit o hold for over an hour, my landline phone dies, call back on my mobile and it says the call centre is closed!?
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Toby-Wan Kenobi
(@toby_goodwin97) reported
from
Kingston upon Thames, England
@virginmedia I’ve moved house and was told my WiFi would be up and running today but it isn’t and I can’t get through to anyone to help me sort this issue, 3 of us are working from home with no internet, outrageous!!
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Sindy Grewal
(@sinders25) reported
from
Esher, England
@virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.
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craig crawford
(@craiginmotion) reported
from
Kensington, England
@virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya
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john treacy
(@JJT35) reported
from
Wandsworth, England
@virginmedia what time does your call centre open? Been without broadband all day through a fault now it’s showing as fixed but we are still without service. Have done all online tests. Please respond as this is unacceptable. Spending a fortune running 2 laptops from hotspots!
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Ore Meta
(@OreMeta) reported
from
Wandsworth, England
@virginmedia TOTAL LIE. Spent majority of lockdown complaining about my intermittent service, dropping out during meetings etc. Eventually moved to a different provider and paid @virginmedia TWICE. Told to return equipment BEFORE a chq will be sent. No Chq received YET.
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia Better but I had to cancel a pretty important call as Hotspot doesn’t cut it so thanks for that. No idea what I’m paying for
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Lynsey Smith
(@LynsLot) reported
from
Croydon, England
@virginmedia please can you let me know what is wrong with your internet connection is SE25. It has been down for a long time and would like to know when we will have a connection again ? Thanks
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Nik Simon
(@Nik_Simon88) reported
from
Wandsworth, England
@virginmedia hello. My internet is down with the flashing white light on the modem. Your online guide says to wait 5mins, as it means it is rebooting, but it has not changed for 24 hours. Who do I contact please?
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Rachel Hayden
(@IIndigoMouseRH) reported
from
London, England
Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia how long is tv and broadband going to be down today in the Kensington area?
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diviyesh shah
(@pharmr5) reported
from
Brentford, England
@virginmedia once again broadband down. Working from home, when will it be up and running again?
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XAVIER FERNANDES
(@XAVIER2009KY) reported
from
Hounslow, England
@virginmedia seems virgin forgot about customers. I been waiting 2 months to settle my internet service . I even paid early statement fees. Not fair to charge such fees in current pandemic times.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Daniel Drazdauskas
(@Drazdauskas) reported
@virginmedia @virginmedia No one wants to sort the problem out, and when asked to make a complaint on 3 seperate occasions, no call back has been made. You're still trying to overcharge me every month, and you are still not delivering on the services outlined in the contract.
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Matt Harrison
(@Foster12treez) reported
@virginmedia Is your chat facility down on the website? Trying to reach out but only chat available is about moving house ...help
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Chris Moore
(@ChrisMooreRDP) reported
@virginmedia I spoke to one of your customer advisers who wasn’t able to help me. I basically had an email asking me to create a Virgin account. I tried to but before I could put in a password I got an email saying my account was created. I have since tried to access my account and can’t 🤯
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Paula Stinson
(@PaulaStinson13) reported
@virginmedia We have tried ringing none stop, but the phone keeps getting put down on us.
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Sophie
(@Sophie55664915) reported
@virginmedia That is fine I understand that. I’ve had an engineer out to fit temporary cable. at this point it’s how rude not useful the customer service team are. I’ve had one just put his headset down on me I can hear all other conversations and security questions with other customers
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J Rodriguez
(@RodriguezMayn) reported
@virginmedia We were told weeks ago pods would fix the problem. Then told if the pods don't you'll send an engineer. The pods don't work so I request an engineer and the person on the phone says it's not likely to be the router. Well SEND AN ENGINEER TO CONFIRM THAT cause the pods don't work
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matt
(@matt0834) reported
@virginmedia We only pay for the sim. No other media. But now the sim has been shut down so paying still and have no access whilst “wait” for this other sim to arrive. Clearly not been sent
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💕Alice 💕
(@booobiesweets) reported
@virginmedia Stop bull crapping. So wifi I can only get 0.6??? Just cancel my package you bunch of hillbilly’s
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Digger Gardner
(@gardner_digger) reported
@virginmedia we need to talk. I have cancelled my broadband with you guys and now you want to collect your equipment on a day I'm unavailable. No option to change unachievable date. Please contact me to rectify this issue.
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Hooks11
(@Hooks1121516) reported
@virginmedia Unable to make calls as stating emergency calls only and also unable to receive any standard text messages