Virgin Media outages and service status in Epsom, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Croydon, Hounslow, Addlestone, Brentford, Chertsey, Wandsworth, Sutton, Mitcham, Isleworth, Redhill, Caterham, Kingston upon Thames, Walton-on-Thames, and Tadworth.

City	Problem Type	Report Time
Hammersmith	Internet	10 hours ago
Hammersmith	Wi-fi	13 hours ago
Hammersmith	Total Blackout	14 hours ago
Croydon	Internet	15 hours ago
Hammersmith	Internet	23 hours ago
Hammersmith	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  Andrew Wood (@andrewlwood) reported 1 minute ago from Hounslow, England

  @virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.

• 
  Jenny (@jennymelmo) reported 1 minute ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 8 minutes ago from Hounslow, England

  @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

• 
  traymca 💙 (@traymca) reported 13 minutes ago from Worcester Park, England

  @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

• 
  Rana Rahman (@ranaraptor) reported 13 minutes ago from Wandsworth, England

  @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

• 
  SusannJerry (@MrsJerryTweets) reported 15 minutes ago from Hounslow, England

  @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

• 
  Mike Fuller (@ninepine) reported 19 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 26 minutes ago from Spelthorne District, England

  @virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left

• 
  John T Davies 💙🇺🇦💛 (@jtdavies) reported 31 minutes ago from Hounslow, England

  @realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL

• 
  Mike Fuller (@ninepine) reported 32 minutes ago from Banstead, England

  @YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.

• 
  Rana Rahman (@ranaraptor) reported 36 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  SusannJerry (@MrsJerryTweets) reported 36 minutes ago from Hounslow, England

  @8252Hazel @virginmedia Yes it has been unreliable for a week now. Their customer phone line goes straight to voicemail. Monthly bill goes up by£9 this month for such a poor service.

• 
  J (@not_on_fire) reported 37 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  Kwame Gyamfi (@Kwame916) reported 38 minutes ago from Wandsworth, England

  Virgin Media - prices up, service down. Useless, useless, useless. #VirginMedia

• 
  JamesLee85 (@jameslee_1985) reported 38 minutes ago from Croydon, England

  Apologies for the stream interruption last night folks- @virginmedia my ISP is dealing with a large service outage. Hopefully back up tonight!

• 
  DJ MRT (@DJMRT) reported 43 minutes ago from Sutton, England

  It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.

• 
  Philip 🦅 (@Phil_Swallow) reported 46 minutes ago from Croydon, England

  There’s a new Hitron Chita paperweight from @vmbusiness @vmbusinesshelp - it’s expensive but the only thing it can do without going out of service every few minutes

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 49 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  Patrick Smith (@P4TTL) reported 55 minutes ago from Chertsey, England

  @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

• 
  Rana Rahman (@ranaraptor) reported 57 minutes ago from Wandsworth, England

  @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Raymond Watts (@raydwatts) reported 6 minutes ago

  @virginmedia you are being complete **** again. An intermittent service for vthe past week with no resolution, no compensation and no hope of ever getting the internet we are being charged for 🤬🤬🤬

• 
  Arren Davey (@ArrenDavey) reported 7 minutes ago

  @virginmedia spent 3 hrd online sorting renewal . Virgin rang me daily for 2 wks (while at work). Told them contact them. 3 hours on chat, still wasn’t resolved. raised a complaint. Renewed via link but sent 3 sets of Order docs. Need help

• 
  Hells Bells (@boomhellsbells) reported 7 minutes ago

  @virginmedia experiencing outage of broadband since yesterday afternoon, it stated fix by 4.07am then moved to 4.07pm today! Working from home with no internet means now on my on second day of not being able to work 😖 you must know what is wrong!! Not just “there’s an issue”

• 
  GW 🔰🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GW_Mktg) reported 12 minutes ago

  @MartinSLewis Well, @virginmedia pretty useless at fixing their service too. Broadband down as we speak!

• 
  twocakesdakes (@2cakesdakes) reported 12 minutes ago

  @virginmedia Customer since you started. Trying to renew package and being told its £63 . Same package for new contracts is 30 ******* quid cheaper. That's £720 over a 2 year contract.

• 
  Paul Wingrove (@paul_wingrove) reported 14 minutes ago

  @EDFofficiel Customer support at EDF UK shows a level of incompetence which is worse than Virgin Media, and God knows VM is utterly useless.

• 
  Adam Golightly (@Adam_Golightly) reported 14 minutes ago

  @virginmedia tactics again charging elderly mother in law £149 a month basic TV pack 1 hour on phone 2 sort tried sort own pack after 17 years with virgin kept on hold for another 30 mins before hanging up and didnt call me back. Disgusting company customer service practices.

• 
  biomulv (@biomulv) reported 15 minutes ago

  @asanchadev @virginmedia Company provided £25 router is ****. Shocker ..... Get a decent mesh.

• 
  Kate (@CallForCries) reported 16 minutes ago

  @virginmedia intermittent service for 24 hours.

• 
  Emily Atkins (@bahallathegreat) reported 18 minutes ago

  @virginmedia hi guys um I need a engineer to relay my cable also just to check my hub etc as my speeds up stairs are half what the used to be we’ve done all the normal stuff soo just need the number but all I find is customer services