Virgin Media Outage Report in Epsom, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Epsom come from postal codes KT19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 06: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Kensington, Merton, City of Westminster, Greater London, Hammersmith, Croydon, Southwark, Ashtead, Fulham, West Molesey, Redhill, Sutton, Brentford and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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elly
(@putyourboootson) reported
from
Lambeth, England
@virginmedia Broadband (South London) completely down for the second time within a month. Service page estimates 4pm fix - so I’m not going to be able to get very urgent work done today. So, can we get compensation for this rubbish?
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Prof Mark Whiteley
(@MarkWhiteley) reported
from
Guildford, England
@virginmedia - absolutely hopeless !!!! Trying to cancel as moving house ... telephone line for moving off due to Covid, web chat not working, no “button” on site to press even though instructions say to press it .... impossible to contact!!!!
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Dale 🔶 🦁
(@DaleMC_) reported
from
Camberwell, England
12 hours without service is rather poor @virginmedia
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Any further help in this matter? I’ve been trying to cancel my contract for a week now without success.
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia I had check that a few times but unfortunately it could not be fixed. This is an ongoing problem and it is not on. Also my phone line not working
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia Still not working, unfortunately I won’t be able to pay for this service much longer if I am always having troubles. I don’t know what to do anymore apart than moving on to another realiable provider
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia I finally got through to a girl called Chloe. She was very argumentative and seemed to cut me off at the end so none the wiser. How do I go about making a complaint?
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𝐍𝐢𝐜𝐡𝐨𝐥𝐚𝐬
(@ZatoichiHattori) reported
from
Kingston upon Thames, England
Cheers @virginmedia your WiFi has been so **** all day I’m wasting my @TheO2 data FFS and that is me being polite
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
2nd day on hold for over 1/2hr trying to speak to a @virginmedia rep to cancel our account. They should call it “Hotel California Broadband” - you can check in any time you like but you can never leave ...
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Andy Saw
(@andysaw) reported
from
Kingston upon Thames, England
@virginmedia fibre service down again and can’t get to service status page to log this ...........
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Iain Sisson
(@i_am_iain) reported
from
Croydon, England
@virginmedia This was a good day ago. I'm at least 20 reboots down the line now. It's a Virgin Superhub 3 and we seem to be stuck with one solid green light at the bottom and one flashing green connection light....on a cycle
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Thanks for your reply. I have been trying since last week to cancel my rolling 1m Broadband contract (nothing to do with the service, just needed it while renting). I have tired for 4 days to get through on the only # on your website to cancel a service but can’t get through.
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Niall Kelly
(@niallkelly9889) reported
from
Croydon, England
@virginmedia Could I get some help please regarding a phone? Been receiving messages about a new SIM that never arrived. I can't call services because my phone doesn't work because I haven't inserted the SIM. Just need some help please.
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Same issues of drop out. Got to wait another 11 days until its fixed. 😔
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liam
(@g4g02_) reported
from
Lambeth, England
can you drop me a DM please @virginmedia regarding a phone issue. can’t seem to get through when i call up ?
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Richard Mander
(@RichardMander1) reported
from
Lambeth, England
@virginmedia what is wrong with the service in SE27?
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing
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London Lofty
(@lofty_london) reported
from
Camberwell, England
@Glitterbeard_ @virginmedia Cancelled last year due to constant issues and moved to Sky, no issues at all and saved a tenner a month.
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Paul Nockolds
(@KnooKie_uK) reported
from
Richmond, England
@virginmedia broadband has been up and down all day but in last 2 hours it's so bad that we cannot do anything. Had to use my phone to send this message. TW1 area. Any issues?
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Richard 🏁🏴🏳️🌈🇬🇧
(@djtrickster77) reported
from
Redhill, England
Still gonna complain to Virgin Media coz i shouldn't be having an intermittent poor picture upstairs. It's bloody stupid that it fades in and out considering how much we are paying. #ggrrrr
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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antoine 🇬🇧🇪🇺🇨🇵🏳️🌈🇪🇸100%EU #FBPPR #FBPE
(@A_D62) reported
from
Islington, England
@virginmedia @virginhelp Tries test but got a message it couldn't andnto try later. Not checked other service but you have a known issue re TV services on your status page
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Shelley Jessop
(@jessopshel) reported
@virginmedia Yes which seems to be significantly higher than a new customer. Also sends me straight back to your chat agents who don't 'listen' to customers. What's the benefit of being a loyal customer?
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Francesca Roberts
(@durso_francesca) reported
@virginmedia Oh and to add insult to injury I've used the app to complain twice and both I've gone into trace my complaint and it says there's no record of my complaint.
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greg bloss
(@gbloss9) reported
@virginmedia @O2 I understand very little of this reply. Please clarify if O2 will attempt to take £25 of mine for nothing. Cos that will cause me to cancel. As far as I knew my contract is with you. It's your error not mine. You sort it.
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Laura Brooks
(@ElleBBrooks) reported
I don’t know what @virginmedia have been up to in B30 recently but we haven’t had a day without internet interruption for over a month and counting. Apparently for it to be a problem we need to be without for at least three days.
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ᴅɪɢɪᴛᴀʟʜᴀᴢᴀʀᴅ
(@DigitalHazard) reported
@virginmedia I have tried these several times. I have sent several messages. I was sorted straight away when I was buying something but when I have an issue it's like blood from a stone!
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Tommy 𝓝𝓒𝓒
(@NarbChessClub) reported
@Dendr0aspis @virginmedia Same here, but I'm south west England. Not Midlands. Which only makes this issue worse for all
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TwoPunchEagle42
(@TwoPunchEagle42) reported
@virginmedia Yes and it says no issues
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Alan Hodge
(@hodgie_hd) reported
@virginmedia It’s been down 4 days and you have done nothing for them multiple critical errors on the data logs if it connects at all it’s for mear seconds before it crashes again it’s daylight robbery
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🌈 Pamela Glen 🏳️🌈💙🏴🇨🇮=🇪🇺
(@pam_ela_glen) reported
@virginmedia Telling me on WhatsApp if I cancel because of your poor service, I will be obliged to pay a cancellation fee despite not having a full working service since day 1.