Virgin Media outages and service status in Epsom, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Addlestone, Hammersmith, Brentford, Chertsey, Wandsworth, Hounslow, Sutton, Mitcham, Isleworth, Redhill, Caterham, Kingston upon Thames, Walton-on-Thames, and Tadworth.

City	Problem Type	Report Time
Croydon	Internet	4 hours ago
Croydon	Internet	8 hours ago
Croydon	Internet	9 hours ago
Croydon	Internet	14 hours ago
Addlestone	TV	17 hours ago
Hammersmith	Internet	19 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  Charbster (@charbster) reported 2 minutes ago from Wandsworth, England

  @virginmedia do you have website issues? Chat function not responding.

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 2 minutes ago from Richmond, England

  @virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please

• 
  Mike Fuller (@ninepine) reported 3 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  Ranjan Mallya (@RanjanMallya) reported 4 minutes ago from Croydon, England

  This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

• 
  Shasa Colson (@THE_COLSON) reported 5 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  R. Aaron (@aaronuart) reported 15 minutes ago from Merton, England

  @virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 16 minutes ago from Spelthorne District, England

  @virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left

• 
  Nick Tippett (@nicktippett) reported 16 minutes ago from Croydon, England

  @virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 19 minutes ago from Epsom and Ewell District, England

  @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

• 
  Befitat50 (@befitat50) reported 22 minutes ago from Lambeth, England

  You still have not fixed the internet at Sw4 @virginmedia ???? What do you reckon your subscribers think of you? Good or bad ???

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 31 minutes ago from Richmond, England

  @virginmedia Still down! Not sure what I'm paying for at this point

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 36 minutes ago from Merton, England

  @virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs

• 
  John lumb (@Johnlumb67) reported 44 minutes ago from Richmond, England

  @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

• 
  Sema Kaya Ocakoglu (@Semykaya) reported 47 minutes ago from Merton, England

  @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

• 
  Ravinder Judge (@judge_ravinder) reported 49 minutes ago from Hounslow, England

  @virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 50 minutes ago from Hounslow, England

  @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 51 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  itsnotOK (@itsnotO56763609) reported 54 minutes ago from Spelthorne District, England

  @virginmedia when are you going to return my call. Phoned customer service on Thursday, Aggie promised to call back, but still hasn't 😕

• 
  peter james wigley (@pjwigley) reported 58 minutes ago from Kingston upon Thames, England

  @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 60 minutes ago from Epsom and Ewell District, England

  @virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sharon Grimes (@sharongrimes1) reported 4 minutes ago

  @virginmedia I’m not a customer of your co but sub contractors for your co rudely knocked on my door this morning to move my car. Should I not been notified of works carried out. What if I was not in, and there was damage to my car?

• 
  Stephen Old #FBPE (@StephenOld) reported 6 minutes ago

  @thenorth4theeu @virginmedia Who id you change to? I have had enough of Virgin. My internet works but the landline has not worked for months. It is impossible to get help from them.

• 
  🌈april🐾 (@77razr) reported 10 minutes ago

  Im back online. Spent hours troubleshooting our new router which was only doing Ethernet and not wireless. I lug my pc downstairs to check the settings. OUR PRINTED PASSWORD IS MISSING TWO ******* CHARACTERS **** VIRGIN MEDIA **** YOU

• 
  Hells Bells (@boomhellsbells) reported 11 minutes ago

  @virginmedia experiencing outage of broadband since yesterday afternoon, it stated fix by 4.07am then moved to 4.07pm today! Working from home with no internet means now on my on second day of not being able to work 😖 you must know what is wrong!! Not just “there’s an issue”

• 
  Wozza (@sworrall36628) reported 12 minutes ago

  @virginmedia why is it that I have contacted you 3 times to swap out 2 my wired mini boxes to replace with 2 streaming boxes and I am still yet to receive an email confirming the change! Poor that I spent over 40 mins on chat last week (3rd time) rubbish CX!

• 
  Sophie (@sophm108) reported 13 minutes ago

  @virginmedia @virginmedia - still not working and no response other than fake virgin accounts. Please can you advise. We will be cancelling the contract next month when it expires.

• 
  Darren Danks (@thedazdanks) reported 14 minutes ago

  @virginmedia Hi guys. I received my landline adapter today. Problem is, you’re assuming the phone is near the hub. My hub is upstairs and my landline is downstairs. Is there a solution or am I just buggered?

• 
  Jon | The Cogges Gardener (@coggesgardener) reported 18 minutes ago

  Hi @virginmedia How do I stop receiving calls from your marketing department? I must be getting at least one weekly, tell them to stop & block the number, yet they keep coming. Can you help please? 🙏

• 
  lukewarm352000 (@lukewarm14) reported 18 minutes ago

  @O2 @virginmedia So if I get an issue with one account I get an issue with both accounts Got locked out my virgin account due to a scammer on o2 Takes days to unlock and then the scammer is back and they lock it down again Going round in circles with their poor service

• 
  phorsfield (@phorsfield) reported 19 minutes ago

  @virginmedia I've had no broadband since 1pm today, tv channels working bar the services that require Internet, reboot hub plus reset. Are there any issues in RG12 area?