Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Fulham, Greater London, London, Croydon, City of Westminster, Southwark, Wandsworth, Hounslow, Kensington, Twickenham, Mitcham, Hammersmith, Beckenham, Addlestone and Reigate.
| City | Problem Type | Report Time |
|---|---|---|
 Fulham |
Total Blackout | |
| Greater London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Johnny Daukes
(@jdaukes) reported
from
Brentford, England
@virginmedia It’s down. Expected fix by 16:00.
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tony pickering
(@tonycelebrity) reported
from
Camberwell, England
@virginmedia Yes I’ve reported several times and when I run the checker it says no issue Yet when I call the 0345 number it says there is It was supposed to be fixed by the 24th Today I’m working from home and I don’t have any internet AGAIN!! Come on guys
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Nicola Fish
(@Nicolanoodle) reported
from
Kingston upon Thames, England
@virginmedia I totally agree. Sadly it doesn’t seem that easy. I repeated at least 5 times ‘I’d just want to cancel my account’ to no avail.
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Sowmya Mukund
(@SowmyaMukund) reported
from
West Molesey, England
Virgin media disasters! WIFi & Tv services are full down, unable to work from home 😡
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Robert Paterson
(@Robbie_Paterson) reported
from
Lambeth, England
@virginmedia 4 days now with no WiFi or TV, no explanation, 40min waiting on the “service” number last night, 25 min so far today - I ******* hate this company!!!!! I just want to cancel!!! Please!!!!
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Zam ザム
(@SuperZAMtendo) reported
from
Wandsworth, England
@digitalronin @virginmedia And I’m getting 28 on a 100MB line... 🙄 Don’t use virgin media guys if you can help it #yearsofbadconnection #virginmedialife
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Jason Hartley
(@northern_puddin) reported
from
Kensington, England
No broadband since June 27 and told fix by July 9th. In central London. Wow. Just wow. Also despite calls still no explanation just a prepared script in a distant call centre. Internet is an essential service for business in the developed world @virginmedia @richardbranson
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Nada Shakour
(@NadaShakour) reported
from
Kensington, England
@virginmedia We lost internet Friday night. Today Sunday morning support team say issue fixed in area and so created a new ticket nbre giving YOU another48hrs to solve it and at same time saying engineer will call within 3hrs. No call. Support unable to help. No Senior to speak to.
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.
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Kate McKeand
(@kmckeand) reported
from
Wandsworth, England
Seriously @virginmedia what is wrong with your internet in Wandsworth I pay £47 a month and the service is patchy cuts out all the time it’s supposed to be fast fibre broadband but it’s anything but at the moment!!
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Deborah Bonetti
(@deborah_bonetti) reported
from
Kensington, England
@virginmedia Thanks. The link says there are problems in the area and they should be fixed by 8pm but that’s a whole day using my mobile data instead of broadband! I am really disappointed.
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Chris Straker
(@chrisTstraker) reported
from
Epsom and Ewell District, England
@virginmedia Please could someone let me know how to deal with issues, regarding mobile Wi-fi hotpspots and voicemail from abroad. Tried a number of times and yet to have any conversation, that didn’t require me repeating myself two or three times !!
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service
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Eddie Seber
(@turboeddie08) reported
from
London, England
@virginmedia Btoadband not working, postcode Rm10 8JT
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D A N
(@DannyJamesEarls) reported
from
Camberwell, England
@virginmedia Want to discuss as my contract ran out in April and im moving home so would like to cancel the deal I currently have for TV broadband and Phone.
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@simonlevans @virginmedia You need to get rid. They are beyond awful for both
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D A N
(@DannyJamesEarls) reported
from
Camberwell, England
@virginmedia I need customer support regarding my contract.
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!
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Nada Shakour
(@NadaShakour) reported
from
Kensington, England
@virginmedia So day 3 still no internet. Ur team promised to deal with it this morning at 10. Of course nothing happened and no one called. Now call centre telling me that there’s another outage in my area. Gave me a number to file a complaint. Ridiculous !!!
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Jack Barry
(@JBazzler) reported
from
Lambeth, England
My internet has been down for hours. But there is no way to contact @virginmedia. They are had at customer service. If I don't get internet soon I will go mad like in the Shining and there will be no Edinburgh show for anyone
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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DirtyLeeds Champions #LUFC #MOT 💙🏆🏅💛
(@SporcoLeeds) reported
@virginmedia we have a direct cable connection, network is down in London SW15, has been a few hours, please advise estimated time this will be fixed please
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Steve Sulley
(@SteveSulley1) reported
@virginmedia red button issues again ! #nffc #help
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MTBRFC85
(@markthornley85) reported
@virginmedia She recently changed from Sky to Virgin. After being promised a cheaper deal, however, this wasn’t the case and her bill £25 more than Sky. This price hike has been struggle for her and therefore unable to pay the bill and you have cut her service off.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
Life as @virginmedia customer.
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Dave Aspinall
(@windydave13) reported
@vmbusinesshelp @vmbusiness Will DM you now but considering I’m not a customer and never have been, how am I on your marketing mailing list?
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Subrata Duari
(@SubrataDuari) reported
@vmbusinesshelp @vmbusiness @VMDotCom No internet connection or if there is any, it gets disconnected 4/5 times every day. The customer service is the WORST. They dont care. Complaints do not work. Any more remedy left? Time to leave virgin media?
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Andy Dalziel
(@Forever_Men) reported
@virginmedia Absolute disgrace if a company, we cancelled our contract in March 2020 and still keep getting bills and cannot get through to you on the phone. We phone and all staff are just reading off a script and have no clue how to resolve your issues.
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Jude.XXX
(@Weather_Jude) reported
@ChadWeather Exactly why my parents left virgin media years ago. BT is far more reliable. Only gone down once in 2 and a half years.
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MTBRFC85
(@markthornley85) reported
@virginmedia With her being disabled she has an emergency buzzer which contact her local carer for assistance which is linked to phone line. However if the service is cut off she can’t buzz them in emergency if she has a fall.
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Clairegolder
(@clairegolder) reported
@virginmedia would you be able to help a friend whose elderly mothers phone is not working/they don’t know the password and just got cut off after holding for an hour!