Virgin Media outages and service status in Epsom, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Hammersmith, Tadworth, Purley, Feltham, Hounslow, Brentford, Wandsworth, Caterham, Addlestone, Mitcham, Walton-on-Thames, Carshalton, Sutton, and Surbiton.

City	Problem Type	Report Time
Croydon	Wi-fi	2 hours ago
Hammersmith	TV	11 hours ago
Hammersmith	Total Blackout	13 hours ago
Hammersmith	Internet	13 hours ago
Hammersmith	Internet	14 hours ago
Croydon	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  Gabor (@GaborPfalzer) reported 5 minutes ago from Hammersmith, England

  @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

• 
  Patrick Smith (@P4TTL) reported 5 minutes ago from Chertsey, England

  @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

• 
  Ivan L Petrov 伊凡🇺🇦 (@Ivan_Petrov) reported 7 minutes ago from Lambeth, England

  @virginmedia Is there an outage in SW4? I checked the online status on your webpage, but it says there are no issues and yet I do not have internet at home.

• 
  Ranjan Mallya (@RanjanMallya) reported 8 minutes ago from Croydon, England

  This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

• 
  R. Aaron (@aaronuart) reported 9 minutes ago from Merton, England

  @virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 15 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  itsnotOK (@itsnotO56763609) reported 18 minutes ago from Spelthorne District, England

  @virginmedia when are you going to return my call. Phoned customer service on Thursday, Aggie promised to call back, but still hasn't 😕

• 
  J (@not_on_fire) reported 20 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported 20 minutes ago from Spelthorne District, England

  @virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 21 minutes ago from Wandsworth, England

  @virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?

• 
  JamesLee85 (@jameslee_1985) reported 30 minutes ago from Croydon, England

  Apologies for the stream interruption last night folks- @virginmedia my ISP is dealing with a large service outage. Hopefully back up tonight!

• 
  Ravinder Judge (@judge_ravinder) reported 38 minutes ago from Hounslow, England

  @virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!

• 
  Rana Rahman (@ranaraptor) reported 43 minutes ago from Wandsworth, England

  @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

• 
  🎤Toby Gilles🎤 (@tobygilles) reported 47 minutes ago from Hounslow, England

  Has anyone with @virginmedia got the @SkySports red button working? I genuinely think it’s never worked for me and I’ve had Virgin for about 5 years now. I just wanna watch #Watfordfc. I’m paying enough, why do I not get the service?

• 
  Ravin 🇹🇹🇬🇧 (@ravinrr80) reported 51 minutes ago from Merton, England

  Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

• 
  Stephen Champion (@Champs707007) reported 51 minutes ago from Wandsworth, England

  Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

• 
  itsnotOK (@itsnotO56763609) reported 52 minutes ago from Spelthorne District, England

  @virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?

• 
  Nada Tharanee (@ntharanee) reported 54 minutes ago from Sutton, England

  @virginmedia Bad service!

• 
  Stuart the Copywriter (@StuartTarn) reported 56 minutes ago from Spelthorne District, England

  A combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 59 minutes ago from Richmond, England

  @virginmedia Still down! Not sure what I'm paying for at this point

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Slimfit (@iSlimfit) reported 3 minutes ago

  What’s it with UK 🇬🇧 Neobanks launching Mobile network business? Revolut Mobile: runs on the Vodafone network. Now Monzo Mobile is launching too and will run on the Virgin Media O2 network.

• 
  Techno Jesus (@TechnoJesus420) reported 4 minutes ago

  @virginmedia please change the on hold music for uk callers, it's so awful I had to end my 30 min call before resolution. The long call and language barrier are bad enough, that crap jazz hold music is just too much.

• 
  Rob (@robdrfc4eva) reported 14 minutes ago

  @CitizenUddin @virginmedia If he is parked up then whats the issue

• 
  Lyn Prodger (she/her) (@Prodgey) reported 14 minutes ago

  @virginmedia I’ve just sent you yet another DM. Same one I’ve sent countless times with no resolution or response.

• 
  kim milner (@kimmie350) reported 16 minutes ago

  @jennyk1977 @SilverstoneUK I missed you on the tv Jenny but trying to watch it on virgin media as a nightmare. Didn’t see the national anthem or martins grid walk either as the channel changed to the damn cricket!!! Finally got the race to play but I wasn’t quick enough to spot you sorry.

• 
  Shaun (@shauny67) reported 17 minutes ago

  @virginmedia @StevePi15233586 The issue would be their servers potentially blocked the account for some reason like too manh attempts to loginSuggest forget Virgin Mail set up a Gmail account & when finally get in forward to Gmail in meantime send the people that would contact you the new Gmail email address

• 
  Fentz (@fents71) reported 18 minutes ago

  @virginmedia seriously guys, 15 days to wait for someone to check what appears to be a damaged cable is not great customer service. It’s like last summer all over again!

• 
  Jon Ashman (@JonAshman2) reported 20 minutes ago

  @ virgin media your service is shocking not only have I lost all connection your help line is down wot a surprise 🤯🤯

• 
  Dan Stevens (@DanStev14730264) reported 21 minutes ago

  @virginmedia @LadyLucia05 Can you please advise what and how you are going to compensate. We have been waiting 3 days already and then you have the cheek to say we'll have no service until the 10th of July. Please respond asap. This is outrageous

• 
  Sonny George (@SonnyGeorgeGB) reported 22 minutes ago

  @WeAreOpenreach So now another week goes by where my tenant has no broadband. I’ve also had the same issue with another flat in own in the same block where the engineer unplugged the line to that one and plugged into another. It’s constant, fix the issues otherwise I’ll move to @virginmedia