Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Hammersmith, Croydon, Beckenham, Woking, Merton, City of Westminster, Sutton, Hounslow, Leatherhead, Guildford, Richmond, Kingston upon Thames and Streatham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| Southwark |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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𝒏𝒊𝒍𝒆𝒔𝒉
(@nilesh14) reported
from
Richmond, England
Is @virginmedia internet down in Barnes area?
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Paul Vivash
(@paulvivash) reported
from
Lambeth, England
@virginmedia Day 2 of no broadband or TV in SE21. You’ve switched off your contact lines again and the fix time on your Status Checker keeps pushing out. How are people meant to WFH? Get your act together
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John lumb
(@Johnlumb67) reported
from
Richmond, England
@virginmedia @telegraphmoney Over 1hr to get to India call centre, reading a script & NOT listening to my complaint of no Internet 4 24 hrs & poor service for 1/12 All she would say in an awful accent was reboot. Tech 2 come in 3 days no refund allowed!
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Zain Khan
(@zainyboy89) reported
from
Kingston upon Thames, England
@virginmedia @virginhelp Not happy about the connectivity issues in my area.
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Tori
(@totti369) reported
from
Wandsworth, England
@virginmedia no WiFi in sw18 - whole street down any update on when this maybe resolved?
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia I have. How do you expect me to work today & tomorrow if the engineer can only come on Tuesday evening? And why doesn’t your customer service centre pick up the calls? I spent about 3 hours yesterday trying to self-diagnose the problem and waiting for someone to pick up the phone
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia As I said yesterday, all internet, TV and media down. Called you twice for over an hour and a half yesterday but no reply. Terrible service. Have work to do! Booked engineer but they can’t come until Tuesday evening. Can you call me?
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raymond Barker
(@RaymondBarker4) reported
from
Camberwell, England
@virginmedia @PED7 @lizzidoyle Please do not be conned by virgin they have serious connection issues i pay a high price and now looking for a better service any ideas ?
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Tracey Franklin
(@Traceywith_an_e) reported
from
Redhill, England
@virginmedia It was back on again later in the day but very difficult in this current situation where we're told it's safer to work from home but then find we're unable to as our broadband provide can't support this.
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Sandy Trappitt
(@MarlingtonBear) reported
from
Hounslow, England
@virginmedia 2 days of calling and terrible service still no resolve of the issue Even your response on social media is slow. After another week of waiting a technician has turned up today to report the fault hasn’t even been logged let alone resolved. How are you going to help? #badservice
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Jen Hayward
(@Jenoir77) reported
from
Croydon, England
@virginmedia There has been an outage in burgess hill since Saturday but it’s still not fixed. There are texts being sent everyday saying when the next update is but nothing has been fixed. I am totally dumbfounded.
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Tom🏴⚒
(@tosman30) reported
from
London, England
@virginmedia have an error code (C130) and not getting a signal, what does this mean?
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Mr T
(@onemistert) reported
from
London, England
@jayrayner1 @virginmedia If the service isn’t down in the area then the fault could simply be resolved by restarting the hub. I guess you’ve done that already?
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Robin Pritchard
(@robinpr71) reported
from
Lambeth, England
So @virginmedia you keep telling me that my broadband is working again now but it’s been off since 7am and still is. The problem is not fixed in South East London 😤
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Ola Agbaimoni
(@OlaAgbaimoni) reported
from
London, England
@virginmedia Wow I’m shocked. Clearly a lot of people will have gadgets that can only support 2Ghz which was available as a separate SIDD on the hub 3. If you were not going to support it you owed customers forewarning of this fact.
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia outage in Reigate RH2... affecting the whole of Hitherwood close.... please get on to it... been out all yesterday and still today....
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Jeff forrest
(@Jeffforrest1) reported
from
Kingston upon Thames, England
@pompeyhedge @virginmedia I was getting either 500+ or zero. There may be congestion and over subscription but that isn’t my issue.
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Ivan Georgiev ♠️
(@ivang21022) reported
from
Lambeth, England
@virginmedia My WiFi disappeared... green lights flashing...is there an issue and if so when is it going to be fixed?
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia waited an hour on customer services call. No reply. Internet and media down. Can you help please?
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vicky
(@vickyatwork) reported
from
Croydon, England
Waited on hold for half and hour then @virginmedia answers the phone and disconnects straight away 🙄 great service you're providing 🤬 #GIVEMEINTERNET
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ash Arra
(@ashy_arra) reported
@virginmedia customer service absolute crap!30mins later..nothing done & she wanted to end the call without resolving! 👎🏼
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Christine Maile
(@Cwisteene) reported
@virginmedia What's the point? "There's a TV issue in .. Thanks for your patience while we work to fix things as quick as we can. We hope to fix this by 5 October at 15:00.Our technician is in your area and is working to fix things.Some apps.. may be unavailable at the moment.."
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Bwitched
(@bwitcheduk) reported
@virginmedia Wireless. Subscription is for 100. We normally get this. Last Tuesday work done in area. Now, today gone down to 20. Fed up calling to be told same thing. Sick of resetting!
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Certified_alive
(@AliveCertified) reported
@virginmedia When trying to log in with my mum's details and reset her password I can't go further than the security question the page just doesn't progress Not allowing me to reset the password anyway this all seems terrible so we're gonna look at taking our money to another company
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Mitochondrial Spindle 🏃♀️🏃🏅🏊♀️🏆📚📚😊
(@RachReally) reported
@virginmedia I can see you offer email after having read a lot of your twitter responses. Can someone please email me as i can't phone or log in. It's about me ending a contract 4 months ago which I did correctly in writing and still having issues .
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Mike Dando
(@mdando1955) reported
been trying to cancel my Virgin Media contract for 3 days now what a nightmare.
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Rob Lane
(@Up_The_Chelsea) reported
@virginmedia is there an issue with your app on the iPhone? Whenever I go to the pay bill option it opens up the web browser and then it won’t let me sign in to pay the bill. Just keeps sending me back to the same page.
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Navdeep Heer
(@__Heer__) reported
@virginmedia Why do you keep sending people outside my house to report the same problem again and again. The problem has been the same for 3 months and you still ain’t fixed it. You keep sending someone who reports the same issue @LutzSchueler
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Steven Kraan
(@drawing_daily) reported
from
Islington, England
@virginmedia I managed to pay it in the end but please could you fix your website…there’s some weird redirecting happening when trying to either view or pay your bill. London/Broadband
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Marina Engelvuori
(@MEngelvuori) reported
@virginmedia You are alle to see it because you’ve not in the affected areas in North London, I assume. Look, this has been going on for two weeks. And as you can see from the VM community site, there a number of us who have contacted the VM tech team. No help. Read the thread to understand.