Virgin Media Outage Report in Epsom, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 07: Problems at Virgin Media
Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Sutton, Croydon, Hammersmith, Southwark, Guildford, Kingston upon Thames, Fulham, Hounslow, Richmond, Woking, Redhill, Mitcham and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| City of Westminster |
TV | |
| London |
Phone | |
| London |
||
| Sutton |
Wi-fi | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
Ha! @virginmedia reminding us to #StayConnected when it's internet service has been dropping out all night.
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Jonny Baldwin.
(@itsjonnybaldwin) reported
from
London, England
@virginmedia sort your shit out, this is beyond poor
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Ella Darlington
(@BellaBtweets) reported
from
Croydon, England
@virginmedia waiting to speak to a customer services rep a week before the outtage for over half an hour. Never got through. I need to talk to someone about reducing payments for an absent TV service and intermittent broadband. Thanks.
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Ore Meta
(@OreMeta) reported
from
Wandsworth, England
THANK YOU @virginmedia despite over 14 years of custom. Paying my bills before time and NOT succumbing to other providers. You have FAILED my 81 old mother yet AGAIN. I tried to call you, send you emails and resolve the Broadband problem through you website. To NO AVAIL !
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia you say the issue has been fixed when clearly it hasn’t because lots of customers are still having connectivity problems. Far from ideal as I can’t connect to client video calls :-(
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Dewald Hanekom
(@DewaldHanekom) reported
from
Hounslow, England
@virginmedia Not if your broadband connection drops nearly every 30 minutes like it does today!! Can’t even get on a web page, never mind Movie marathons!
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Teresa Whitfield
(@teresawhitfield) reported
from
Croydon, England
@virginmedia It’s been rubbish for ages, not just the past few days. The signal from the box is so weak in the house. The signal comes in and out and it’s not great when we are all using it. Working and schooling from home has highlighted how slow the connection is 😳
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia service is down in the Reigate, Surrey area - your app says the problem is known, please advise when this will be sorted. Thank you 🙏
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Shinykathy
(@shinykathy) reported
from
London, England
@virginmedia My internet is super slow I pay for super Fast!! Help!!!
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Dan Hall 🏳️🌈
(@LimehouseDan) reported
from
Lambeth, England
@virginmedia Seems a bit cheeky showing a Zoom call with lots of users when I understand from friends that your services are so slow this is in fact impossible.
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Saba
(@saba_shaukat) reported
from
Richmond, England
@virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.
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thereshegoes
(@thereshegoes17) reported
from
Merton, England
@virginmedia There still seems to be a problem with internet dropping out
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Teresa Whitfield
(@teresawhitfield) reported
from
Croydon, England
Still waiting @virginmedia for a technical support call! It’s hard enough as it is with home working and homeschooling without having to add in a crap internet connection too #virginbroadband #virginmedia your #fibrebroadband is worse than dialup!
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BANNERWORX
(@BANNERWORX) reported
from
Croydon, England
@virginmedia Perfect timing when it happened to me, cut a customer off mid rant 🤣🤣 👍🏾👍🏾 but I did have to call him back and listen to his rant for 35 minutes after finishing work 😩😩
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia We are back online, it’s very intermittent in our area tho and I know others are having the same problem
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Teresa Whitfield
(@teresawhitfield) reported
from
Croydon, England
@Ross_Feeney @virginmedia PPS....we haven’t got a good enough 4G signal for that either 😩
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Ben Owen
(@BenPOwen) reported
from
Wandsworth, England
@virginmedia Well it’s been six weeks now of it going down every day. I hate having to tweet you about it (and you probably do too)! We called today and were told it would be fixed this morning...then 4:30...and it’s still terrible.
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Chris Wade
(@wadoinlondon) reported
from
Richmond, England
Yoohoo @virginmedia you don’t seem to be listening... Calling my 81yr old mother-in-law each day as she’s isolated by herself. Zero allowance possible is what your employee told me. Loyalty of 15+ years as a NTL or Virgin customer counts for nothing. #covidcaring #onelesscustomer
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Antony Jardine
(@antonyjardine) reported
from
Lambeth, England
@virginmedia I just asked for a booster so I can do my NHS work from home. Looks like you have signed me up for an unwanted 12 month contract extension, as part of it, without telling me at any point. Cancel this now please!
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Erik
(@seldnfoodie) reported
from
Camberwell, England
We won our case against @virginmedia for refusing to refund our money after they failed to cancel our landline. They owe us £321 and today they say they "can't refund due to #COVIDー19 so they will apply the credit to our account." Oh no you won't! Another poor #Virgin brand
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Liz Wride
(@LizWride) reported
@Plusnet Thanks @plusnet. I’ll have a yours, too. @virginmedia doesn’t care. They put the phone down on me, and aren’t answering on here, now. I can’t wait until I’m in the middle of a busy working day, for the internet to breakdown. 😭😭😭
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John Huntley
(@MintyHuntley) reported
@virginmedia Loss of service for 47 hours then is perfectly acceptable! 👏
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Liz Wride
(@LizWride) reported
@virginmedia @MicrosoftTeams I can’t be letting the NHS down with bad internet. @WelshGovernment has said we must work from home - I’m going to be letting the NHS down with bad internet. I can’t do that. I need to be logged on, at that laptop. 💻 Can you help with this, please? 😭
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Katharine May
(@may_katharine) reported
@VirginMediaCorp @virginmedia another day passes, we're now on day 8 of NO service whatsoever - cut off completely. No resolution in sight, no offer of help for son's global final which he will miss tomorrow - heartless does not even describe how utterly hopeless Virgin Media are
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Katharine May
(@may_katharine) reported
@virginmedia oh yes, survey has been done & we've been given a date of 2nd July for cable pull but in the meantime, you've left us completely stranded - expected to cope for 2 weeks+ with nothing, educating kids & running a business. Where is your customer services emergency back up plan?!
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Kubes
(@kubes81) reported
@virginmedia So.. internet goes down at 10am, you tell me fixed by 7pm. Now I look to see if there’s an update and it’s tomorrow at 11am, what is going on?
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Frances Lyle
(@esmelucy23) reported
@virginmedia I appreciate that but my concern is they know my address. Will be a shock if they came round husband is over 6 foot and an ex rugby player! I think I will leave it at that. Your cust serv via the bot chat and replies helped re tv problem anyway.
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Sue Mills
(@Jesshillcakes) reported
@virginmedia What a surprise still no internet and no phone since Wednesday. This is unacceptable and you should be sacked. As you are failing to deliver a service we should be able to move to a supplier that can provide this service and not just hang around waiting for you to sort!! #lastleg
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Andy dibble 🐝🏴⚽️🏌️🏏🥊🕴#ceoliac
(@A_dibble07) reported
@virginmedia @sky seems to think that this problem is your/my V6 box, I have no sound on the sky sports golf red button, or I have the F1 channel commentary but mainly no sound. All other erred button services are fine cheers
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Sue Mills
(@Jesshillcakes) reported
@virginmedia There is a continuous area fault that we keep being told is fixed but our system never works and each morning there is another area fault. And now they have stop sending us updates!! #lastleg