Virgin Media outages and service status in Epsom, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Walton-on-Thames, Hammersmith, Redhill, Hounslow, Richmond, Mitcham, Ashtead, Epsom, Addlestone, Feltham, Kingston upon Thames, Wandsworth, Chertsey, and Leatherhead.

City	Problem Type	Report Time
Croydon	TV	1 hour ago
Walton-on-Thames	TV	2 hours ago
Hammersmith	E-mail	5 hours ago
Hammersmith	Internet	20 hours ago
Hammersmith	Internet	22 hours ago
Hammersmith	Internet	23 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 22 seconds ago from Merton, England

  @virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.

• 
  Tinders (@safctinders) reported 8 minutes ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 9 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  Patrick Smith (@P4TTL) reported 13 minutes ago from Chertsey, England

  @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

• 
  Chris 🏳️‍🌈🇪🇺 (@strutcakes) reported 13 minutes ago from Lambeth, England

  Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.

• 
  Mike Fuller (@ninepine) reported 18 minutes ago from Kingswood, England

  .@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.

• 
  itsnotOK (@itsnotO56763609) reported 19 minutes ago from Spelthorne District, England

  @virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?

• 
  Trevor Graham (@MrTG_Tweets) reported 23 minutes ago from Redhill, England

  @itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.

• 
  peter james wigley (@pjwigley) reported 25 minutes ago from Kingston upon Thames, England

  @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

• 
  Ranjan Mallya (@RanjanMallya) reported 27 minutes ago from Croydon, England

  This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

• 
  Kerry Vaughan (@Boubs1985) reported 28 minutes ago from Addington, England

  Aint it funny how my Internet was good as gold until @virginmedia tried to convince me to upgrade. Now its absolutely terrible 🙄

• 
  Chris Shepherd (@shepherd_1972) reported 30 minutes ago from West Molesey, England

  @vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues

• 
  Jessica Carmody (@JessicaCarmodyV) reported 31 minutes ago from Richmond, England

  @virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.

• 
  Kwame Gyamfi (@Kwame916) reported 36 minutes ago from Wandsworth, England

  Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11

• 
  Nada Tharanee (@ntharanee) reported 37 minutes ago from Sutton, England

  @virginmedia Bad service!

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 38 minutes ago from Epsom and Ewell District, England

  @virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!

• 
  kim forrester⭐️⭐️⭐️⭐️⭐️⭐️ (@pool1206) reported 41 minutes ago from Kingston upon Thames, England

  @virginmedia no service on landline for 5 weeks first saying no issue then saying on going issue tv distorted too cant get to speak to no one saying will be sorted on 12th no refund

• 
  Philip 🦅 (@Phil_Swallow) reported 46 minutes ago from Croydon, England

  @vmbusinesshelp @vmbusiness Ah, so when there will be nothing to do or see you will become interested, is that the customer service ethos at VMB? Staggering, but not surprising

• 
  R. Aaron (@aaronuart) reported 47 minutes ago from Merton, England

  @virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long

• 
  Baltazarka (@MiaZagica) reported 54 minutes ago from Lambeth, England

  @virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bingster (@_bingster_) reported 19 seconds ago

  @LGUK is it you? Or is @virginmedia that preventing me from casting my phone when broadband signal has gone. ******* horrible ***** now I have to listen to music 😑

• 
  Sf (@muckfe111) reported 54 seconds ago

  @Benleo @virginmedia Try an issue with bet 365 if you think virgin are bad

• 
  Technicslover (@technicslover) reported 3 minutes ago

  @Benleo @virginmedia All these companies are as bad as each other. Maximum price for minimum service.

• 
  Martin James Clarke (@MJHClarke) reported 8 minutes ago

  @virginmedia, please help. I want to watch the Running Man (New). You've changed the interface and I cannot find it. It's on now, live but I want to watch it from the start on demand.

• 
  Moonman (@Moonmanthrunner) reported 11 minutes ago

  @virginmedia 4th day of no tv and none of the projected fix dates or times met. Compensation if and when fixed?

• 
  Luke Flatley (@Badmeetsart197) reported 12 minutes ago

  Anyone elses virgin media down #VirginMediaDown

• 
  davidthorpedecorator (@dthorpedecor) reported 12 minutes ago

  @virginmedia Tv still down, tried restarting but no joy, is this everywhere or is it just York?

• 
  C Morris (@crm_uk) reported 13 minutes ago

  @Benleo @virginmedia Yep 💯 percent. Worst is when the Indian call centre says password is wrong because they don't understand and you're having to break up your English for them 🙈

• 
  Lee Summers (@LeeSum71) reported 14 minutes ago

  @virginmedia 2 days now. App content is still hit and miss. I’m your biggest supporter, customer since the beginning but really ?

• 
  flipper (@flipper865) reported 15 minutes ago

  @virginmedia if any money leaves my account in the way of a penalty after our recorded telephone call where Virgin agreed to collect said parcel i will cancel my DD and take this further! Thanks