Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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The latest reports from users having issues in Epsom come from postal codes KT19.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 12/28/2025 07:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Croydon, Southwark, Wandsworth, Ashtead, Woking, City of Westminster, Hounslow, Walton-on-Thames, Epsom, Caterham, Brentford, Kingston upon Thames and Weybridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHammersmith E-mail

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • camjwall Cameron (@camjwall) reported from Lambeth, England

    @virginmedia No, unsurprisingly almost 48 hours later the issue is resolved. Would have been nice to receive some communication. Can you provide details on compensation arrangements.

  • watchvideosoul Nezih Savaşkan (@watchvideosoul) reported from Lambeth, England

    Yet another night of Virgin Media going down yet again. SW16. @virginmedia #virginmedia

  • t1m1964 tim (@t1m1964) reported from Camberwell, England

    @virginmedia Certainly, but I would prefer not to in open messages for obvious reasons. Suffice to say, old, ill, no service, cancelled appointment by text.

  • AdiStaempfli Adi Staempfli (@AdiStaempfli) reported from London, England

    I understand it takes time to replace fibre optics. I don‘t understand why @virginmedia sends out messages that are plain wrong. My connection is not working, has not been working ever since Tuesday evening. Is this to avoid having to pay back customers?

  • watchvideosoul Nezih Savaşkan (@watchvideosoul) reported from Lambeth, England

    Clearly the 06:05 ETA for a fix is an arbitrary generic number, as on the 1st March when it went down, the fix ETA was 06:05 too. @virginmedia

  • devanHD devanHD (@devanHD) reported from Lambeth, England

    **** #virginmedia No Broadband, No Tv and No Landline #SW2. Been an hour already, sort yr **** out or lose another 200,000 customers this quarter! Up To You!

  • ReneeDoegar Renee Doegar (Cohn) (@ReneeDoegar) reported from Lambeth, England

    @virginmedia Yes there’s been an issue logged in SW2 since yesterday morning at 11. Any idea how serious an issue it is?

  • CraigyBEsq Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @Matthew_Wright @virginmedia I also had so many issues with them. And working from hoem could not afford not to have secure internet access guarantted to be avaiable so switched to BT and speed fantastic and no outage once ever sinde

  • owengmusic Eoghan (@owengmusic) reported from Wandsworth, England

    @virginmedia can you please cancel my order. Your Filipino call centre staff just put me on hold for ages and then hang up on me.

  • ReneeDoegar Renee Doegar (Cohn) (@ReneeDoegar) reported from Lambeth, England

    @virginmedia wifi down in Brixton (SW2). It says you’re not getting it fixed until tomorrow?! Any chance it will be done sooner than this? It’s a pretty vital resource for many of us right now!

  • howedali VanHowe (@howedali) reported from Lambeth, England

    I am trying working from home however there is no internet service in SW9 0RH from yesterday morning, that’s a shame @virginmedia @Virgin !!!!

  • craiginmotion craig crawford (@craiginmotion) reported from Kensington, England

    @virginmedia F*k YOU. No wifi for a week. Waiting for a supervisor to call me back within 24 hours. FOUR DAYS Later and 2 IDIOT technicians ... cancel my service NOW. I’m moving my building Into the 22nd century. Keep playing with copper wires See ya *******

  • NesliShafak Nesli Shafak (@NesliShafak) reported from Kensington, England

    @virginmedia trying to cancel my subscription for the last 2 hours. It takes forever to reach someone responsible. It is unethical to make this process so hard

  • NicholsGillian gillian nichols counselling (@NicholsGillian) reported from Kingston upon Thames, England

    @virginmedia Only the tv drops out, same time every Friday about 7pm, no errors are on the website

  • NicholsGillian gillian nichols counselling (@NicholsGillian) reported from Kingston upon Thames, England

    @virginmedia every Friday evening you never fail to disappoint by not working!!!

  • matteobuschitta Matteo Buschittari (@matteobuschitta) reported from Wandsworth, England

    @virginmedia internet not working in clapham common area...tried all the procedures already and none working

  • musofunk Shane Patrick Cullinan (@musofunk) reported from Lambeth, England

    . @virginmedia you need an honest statement about the situation in South London now. For lonely elderly people to lose TV for 2 DAYS is isolating & cruel when it’s possibly the only company they have. Do better. Communicate. Be honest. Get a resolution. #virginmedia #London

  • t1m1964 tim (@t1m1964) reported from Camberwell, England

    @virginmedia I need to be able to speak to someone in the uk about an elder vulnerable person who is without service. please advise.

  • KBHeadteacher Keith Barr (@KBHeadteacher) reported from London, England

    @virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...

  • ReneeDoegar Renee Doegar (Cohn) (@ReneeDoegar) reported from Lambeth, England

    @niamhskinner @virginmedia Unfortunately it’s still out in SW2 for me. The time they are suggesting a fix keeps getting later and later. I have no idea how big of an issue it is, but it’s taking a rather long time to repair!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Dave_Dance73 Dave Dance (@Dave_Dance73) reported

    £25.95 for #JoshuaPulev and @virginmedia signal is dogshit 🙈 #SortItOut

  • Piercey1979 Piercey (@Piercey1979) reported

    @EHOinExile @virginmedia @SkySports I'm hearing people on Sky and other suppliers do not have the same problem. If its not sorted quickly, I'll be doing the same.

  • Sinead_Obeng Sinead Obeng (@Sinead_Obeng) reported

    @TheNamesKehinde @virginmedia you should cancel your contract. they had to release you if you’ve had loss of service for more than 30 days. i’ve just cancelled because of this. the work broadband provider of all time - congrats Virgin Media!

  • conroy1977 John Conroy (@conroy1977) reported

    @virginmedia very disappointed that as an existing customer the Gig1 and 500Mb services are both priced at £62/month and a massive cost jump from what I have at 350Mb. was looking to upgrade and enjoy the new Hub4.0 but just same price as a new customer....customer for 20 years

  • WoolleyFluff James Woolley (@WoolleyFluff) reported

    @virginmedia @ofcom How these cowboys get away with the service is unbelievable...network issues again and expecting my 5th support visit in 6 months...

  • HendryRobbie Robbie Hendry (@HendryRobbie) reported

    @virginmedia @SkySports @SkySports sort the stream for **** sake man

  • Ryan86837779 Ryan Cox (@Ryan86837779) reported

    @SkySportsBoxing Wouldn’t know couldn’t see due to bad picture @SkySportsBoxing @virginmedia

  • AbbyTaeboo Taeboo (@AbbyTaeboo) reported

    @daverut1981 @virginmedia Same here, it’s really poor!

  • ukgig Martin MacAskill (@ukgig) reported

    @virginmedia why’s the quality on the Joshua fight so poor in HD?

  • mark_cb1987 Mark Bainbridge (@mark_cb1987) reported

    @StephenHilton15 @EddieHearn Quality on Virgin Media HD is terrible. You only have to search Twitter and loads of people saying the same.