Virgin Media Outage Report in Epsom, Surrey, England
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The latest reports from users having issues in Epsom come from postal codes KT19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Wandsworth, Croydon, Southwark, Ashtead, Woking, City of Westminster, Hounslow, Walton-on-Thames, Epsom, Caterham, Brentford, Kingston upon Thames and Weybridge.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Total Blackout | |
| London |
||
| London |
Wi-fi | |
| London |
Internet | |
| Wandsworth |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Tina Clark
(@Tinalc69) reported
from
London, England
@virginmedia currently at 35 min for a online chat reply. Not a good start for a new customer with a query about delivery today!
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@randomranger @virginmedia @virginmedia is anyone able to help? Internet cutting out constantly again today. The problem is not fixed. Can’t get through to our customer service lines.
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia The same issue I contacted you over three months ago. My WiFi network kicking all devices off the network multiple times a day.
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Little Yellow Duck
(@Littleyellowduc) reported
from
Esher, England
@virginmedia Any known problems in the KT7 area?
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia What is their typical response time? Are you answering phone lines at the moment either? If you did I wouldn’t need to do this but I can’t get any help.
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia I had the same issue I. May and complained and nobody ever acknowledged or responded so please forgive my lack of faith in your customer care systems and processes
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
Atrocious service yet again from @virginmedia what’s wrong with you? You claim there’s nothing wrong yet your internet fails to work all afternoon in SW London. Refund please.
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money
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Kate Cooper
(@katecooperuk) reported
from
Brentford, England
@virginmedia internet and tv services down in NW10. The service update says fixed by 12 Oct, is this right? (Service has been sketchy since 2 Oct) 😢
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia Thanks for the reply. The last time I had the same problem i messaged the same number and it took days to get a response. Not really helpful. Can you actually help specific accounts here? I’d prefer that.
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@randomranger @virginmedia The last six months it’s been on off on off on off. A few multiple day outages but mostly shorting all over the place. I pay for 200. Often 3,4,5. Upload speed never more than 29 which makes video calls unviable. The customer service just doesn’t care.
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Niamh Wimperis
(@WimperisDesigns) reported
from
Hammersmith, England
@virginmedia @GetYourAlexOn And spend another hour on the phone. This is totally unacceptable service.
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mags
(@margarethines1) reported
from
Kensington, England
@virginmedia Your 08000643777 or 03454541111 are not working properly! They not go back to the beginning after my area reference!!!
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia Two days? Seriously? Why are you always too busy to respond to and help your customers? You have multiple communication channels yet it’s all pointless as the only way you will do anything is on the phone and I can never get through.
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?
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Miranda López
(@MiriLopezMusic) reported
from
Wandsworth, England
@virginmedia my wifi is down AGAIN for like the 5th time this year but it doesn’t say there are any issues on the app (SW18)
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Michael Shilling
(@MemoryGate) reported
from
Croydon, England
@virginmedia @itvcorrie I suppose all those students locked down in halls at my old uni @ManMetUni need something to do.
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice
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AK
(@KnowlesyCPFC) reported
from
Croydon, England
@virginmedia is there a reported outage in the CR8 area? We’ve had no internet connection for nearly 30 minutes.
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Jack "interrobang" Bremer‽
(@jackbremer) reported
from
Wandsworth, England
Spoke to fantastic @virginmedia tech support agent today, Michal in Cardiff, all sorted, then account management dept gave me a super deal.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Josh
(@itsajsmiffting) reported
@virginmedia can’t watch adult movies cos your internets down can you sort it pls
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Bec
(@LeB00) reported
@virginmedia Is the network now back up and running? I’ve all the right lights on my router but still can’t access the internet.
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Darren Stanton - TV’s Human Lie Detector
(@darrenstanton) reported
@virginmedia I’m going to BT, your service is consistently bad. You never return phone calls when you say you will but then try and slip in a £7 increase per month. Alas I have no confidence in your companies integrity or ability to driver a consistent and service. And that’s the truth!
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Tom more ton
(@TommyTankGunna7) reported
@virginmedia I’ve slept and it’s still not back up wtf is going on virgin
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Anna Goodwin
(@AnnaGoodwin6) reported
@virginmedia so you con me into a new contract and then taking out a sim, now the sim never works, o2 don’t want to know, you don’t want to know. How about I stop paying my bill? I’m not receiving the service I pay for so why should I pay?
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15 minute Chris
(@chrisjlatimer) reported
Down AGAIN this is getting beyond parody now. It’s almost like Virgin are begging me to go with BT or EE #virginmedia
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Sarah-Kimberley
(@PlayforthSarah) reported
@virginmedia why are you refusing customers compensation for loss of service for lack of Internet yesterday? My job is now in question cause I missed a important meeting resulting in my company losing a contract and I'm just one customer. Why do you deserve full payment?
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Sharmen Robinson
(@RobinsonSharmen) reported
@virginmedia You are the worst internet providers out there. Big mistake
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👀
(@tweetsbygeordie) reported
@virginmedia I am still having connection issues. Working from home and calls and systems dropping. Not had this till last few days. So clearly not been fixed.
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💕Cora💕
(@_Its_Me_Cora_) reported
@virginmedia why is my internet still not working properly and why can’t I access your fault reporting website? I pay a lot for this