Virgin Media Outage Report in Epsom, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Croydon, City of Westminster, Wandsworth, Southwark, Greater London, Carshalton, Mitcham, Coulsdon, Kensington, West Molesey, Fulham, Leatherhead and Twickenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Hounslow |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
-
Jordan Dodds
(@jordandodds28) reported
from
Lambeth, England
@virginmedia We just have a Fibre m50 broadband package, no TV. We’ve rebooted several times and this does nothing. Nothing unusual with modem lights, just a very slow connection, 4mbps. Only one device maximum works on the WiFi at a time which isn’t right.
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
-
zzkhan
(@ZZK963) reported
from
Hounslow, England
@virginmedia Still no@broadband service after following troubleshoot steps. Please get your sh*t together.
-
DanWot
(@danwot) reported
from
West Molesey, England
@virginmedia I've made a complaint over a month ago without a response. Your not following your own complaints procedure. I followed up with a call yesterday, constantly placed on hold, 45mins later told someone would call me back. So far no call!! Someone call me please!
-
DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia My new price would be cheaper. All brilliant. I then rec'd an email to say thanks for the changes to the package and I've had things removed. I asked on 3 occasions that was anything changing, agent said 100% no! Totally lied too. Very poor. Please explain how this is acceptable
-
Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Hounslow, England
@virginmedia I'd rate as top 5 worst #CustomerService #CustomerExperience ever. I wish I never left Sky.
-
Ricxrules
(@Ricxrules) reported
from
Wandsworth, England
@virginmedia Buyer be ware... virgin lies and also have selective memory .. can’t wait to end this contract ... will never buy from you even if you were the cheapest .... #badsupplier #london #unprofessional
-
DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia No COM number. Email from resolution team saying sorry got a complaint. The guy I spoke to yesterday chasing up the complaint was dreadful. Put me on hold for 30mins of a 45min call. Ended up by saying the person handling this will call me. Clearly wanted to get rid of me.
-
Jordan Dodds
(@jordandodds28) reported
from
Lambeth, England
@virginmedia Stop replying to other people’s tweets and just tell me how I can get the internet up to the speed that I pay for / my contract states as a minimum requirement. Otherwise I will cancel.
-
Nick
(@alfredbulbasaur) reported
from
Kingston upon Thames, England
@virginmedia they said "I wish I could help however, being from Technical message team we do not have the access to check bills or package change"
-
noo noo
(@nannynoonoo1) reported
from
Lambeth, England
@virginmedia If u did appreciate the feedback u would have read the complaint & not left my son phoneless whilst travelling selling a 900£ phone that doesn’t work on your network how is that helpful You have not resolved anything
-
Nick
(@alfredbulbasaur) reported
from
Kingston upon Thames, England
@virginmedia I'll call later about my issue but figured I'd let someone know about the messaging issue, just in case no-one else has
-
Help Leila
(@HelpLeila) reported
from
Kensington, England
@richardbranson #virginmedia #virginfamily #London #UK #Sydney why fly @VirginAtlantic @VirginAustralia when you’re not treated with respect as a customer - fly nxt time with @SingaporeAir
-
LewisJHulatt
(@lewis_hulatt) reported
from
Guildford, England
@virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.
-
DanWot
(@danwot) reported
from
West Molesey, England
@virginmedia Not enough though to proactively get someone to call me to help me. Just to reply to the message. Well done John. Fantastic customer experience for me! #virginmedia #shamblescustomerservices
-
Kamal Singh ツ
(@KamalSingh_28) reported
from
Kingston upon Thames, England
@SkyHelpTeam WORST company I have ever signed upto in my life. Made a bad decision to leave @virginmedia and it's time sky own up they messed up and dodge all of my calls and complaints and when asked for a final letter so I can complain to @Ofcom they refuse too.
-
zzkhan
(@ZZK963) reported
from
Hounslow, England
@virginmedia No internet since 1pm today, I’ve got a business broadband account, appalling customer services ... they haven’t a clue what’s going on. Online Service status page showing “All green” ... Liars!
-
Kevin Blaker
(@kev_blaker) reported
from
Banstead, England
@virginmedia how stupid are you, said I would leave 5 months ago, so retentions offered me a new deal until May 2020, so agreed £82 a month, 5 Months later still paying over £100 and every month I call and get told we will sort it, think I should just go to @sky #hopeless
-
DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia I used your on line option of raising a complaint as the previous call took 30mins. Could handle another long call. Nothing has happened so chased it up yesterday. 45min call and nothing resolved. Agent just said someone will call me today. So far no call.
-
DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia So basically your as pointless and useless as the agent I spoke to yesterday. You've listened to my complaint and not moved it on or helped. You've asked me to contact them AGAIN. why did u bother asking me for all the info. Total pointless exercise. Very disappointing.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Baisden 📸🎥
(@Stefan_baisden) reported
@virginmedia #VirginMedia have not given me a service from work/Home over the past 6 months, however your company charges me directly each month. I have chased this issue for months but nothing has been resolved. I am told to call back every week until the network issue is fixed. “6 months!”
-
Samantha Healy 🇪🇺🇮🇪🇬🇧🇺🇳🕊️🕊️
(@SamanthaHealy17) reported
@virginmedia Have been trying to arrange a visit to adjust cable location but no joy. Each response is not related to the issue. Try to ring, no luck, try text option, no luck
-
Anjum Nasir
(@Activism2014) reported
@ComplainingCow @virginmedia I had two calls perpetrating from them, yesterday I listened to the nonsense about my broadband service being unavailable, today I just told them to go away. If there is something wrong I will call you virgin media otherwise I don't want a call. Im also changing emails slowly
-
bruno legros
(@frenchguyinuk) reported
@virginmedia I am desapointed witht the Virgin Mobile team that not ready to help. So will move to another mobile provider. Team being rude hang up when they don't know what to say
-
Jas
(@7Jas13) reported
@VirginMediaIE have spent over an hour trying to cancel my Virgin media package. Service is shocking. I have been cut off several times and recited no call back. My contract ends this month and I have tried many times since December
-
Eugene O'Connor
(@eugeneoconnor) reported
@virginmedia If the calls were not dropped purposely, it would suggest a technical issue ... not good for a technical company offering a phone service !! Also you have not addressed why I was given incorrect information or the fact that I have to do all the work to correct the issues!
-
Kelly Haycock
(@kellyfhaycock) reported
@ITVX @ITVXhelp I don't use the service tbh. Most of the stuff I watch on your channels I watch when they're on or use my @virginmedia box. Used to use the Hub but nothing on there really catches my attention. You know there used to be an adult channel called Television X right?
-
ₛₕₐₖ🫧
(@shakcityxo) reported
@SkyUK worst internet provider in the country, virgin media are so clear of you ***** 😐👋🏼
-
Jade Asman
(@asman_jade) reported
If you're thinking about signing up with @virginmedia.. DON'T!! Unless you want months of bad customer service with no resolution and random chunks of money leaving your bank without warning. £477 taken off me today with no explanation! AWFUL AWFUL AWFUL company!!
-
Helen Dewdney
(@ComplainingCow) reported
wow just wow at the incredibly blatantly rude and ignorant and thoroughly incorrect email from @virginmedia's escalations team. How is it possible to be so ignorant and inefficient in your job? Are they trained to be so?