Virgin Media Outage Report in Epsom, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 09: Problems at Virgin Media
Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, London, Hammersmith, Southwark, Croydon, Sutton, Guildford, Kingston upon Thames, Fulham, Hounslow, Richmond, Woking, Redhill, Mitcham and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| City of Westminster |
Internet | |
| City of Westminster |
Wi-fi | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
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katie
(@Katiewrightt1) reported
from
Croydon, England
@virginmedia waited 25 minutes before I got through and then your unfriendly staff member hung up on me whilst ‘searching for information’ 🤨🤨🤨. My internet never works and I’m getting 0 help....
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Tony Holder
(@bigtoneuk) reported
from
Kingston upon Thames, England
Hey @virginmedia! 3 days no internet or TV, you cancelled 2 visits because of ‘local network problems’, even though you identified a local fault in my premises. Can’t book another visit until the network fault is cleared. Oh, and to book it I have to call you again! #Fail
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Mr Digital Panda
(@MrDigitalPanda) reported
from
Lambeth, England
@virginmedia got a message to say it was fixed but my internet is still down Fault Ref: F007494959 This
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Samantha Ovens
(@SamanthaOvens) reported
from
Wandsworth, England
@virginmedia I just checked thank you and it states there are connection issues that are being worked on presently. I have registered the issue as directed.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia @sirlordio No you get so many negative comments because your customer service and actual service is appalling. Am now told we will have to wait over 5 days for broadband and tv to be restored in sw5 9
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Tony sheavyn
(@sheavyn_tony) reported
from
Esher, England
@virginmedia no internet since early morning trying to work your service is becoming a disgrace
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Rasta Fou
(@Rasta_Fou) reported
from
Kingston upon Thames, England
@virginmedia has got to be the #worst customer experience ever. 3times I have been cut off trying to report a problem with my landline. Do not sign up to this company. #bad service majorly #overpriced I do not recommend @virginmedia to anyone.
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🥴
(@iamkingkyla_) reported
from
Croydon, England
@virginmedia can you fix your WiFi I’m actually sick of this rubbish
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Emma Cooper
(@emcooper2) reported
from
Tandridge, England
@virginmedia I changed my direct debit date to 30th of each month and you failed to tell me it wasn’t going to be effective until next months billing cycle. Now I have charges from my bank. Not a good experience, especially as a new customer. I want my bank charges refunding
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amal sasikumar
(@amalsasikumar) reported
from
Kingston upon Thames, England
Which Broadband is better @virginmedia or @SkySports or any other mine is very slow and expensive
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Mr.Cocktail 🍸
(@AndyCockell) reported
from
Dorking, England
@virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.
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Jack Holliday
(@JHollid) reported
from
West Molesey, England
@GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 4. The store owner has better customer experience wisdom and allows me to take the package (after seeing my ID), but keeps the barcode on the package and asks me to text me the code when I receive it.
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Ashley Eglin
(@ashleyeglin23) reported
from
Croydon, England
This is a great impression you’ve set to new customers. Maybe we should have joined @virginmedia instead. Absolutely disgraceful customer service @SkyHelpTeam
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Kevin McLoughlin
(@Kev_McLoughlin) reported
from
West Molesey, England
I move house and seemingly return to dial-up. @virginmedia guy was a man looking for a problem and probably saw a solution getting in the way of an easy day. @bt_uk say 2 weeks to £50 activation even though cables already in and I’m self-installing and it’s only 3-7mb !!!! 😠
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
Why is @virginmedia so appalling. Had terrible connection for months. They keep promising to sort and to refund some £ but do neither.
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Lori Haley Fox
(@lorihaleyfox) reported
from
London, England
@virginmedia Thanks JJ - another customer service rep contacted me and the problem has been resolved. Unfortunately the first adviser was misinformed! Thank you!
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Kevin McLoughlin
(@Kev_McLoughlin) reported
from
Merton, England
@virginmedia I did, I moved, Virgin cable is at front door but 2nd floor flat deemed insurmountable problem by engineers.jow I’m going from 140Mb @virginmedia to 3Mb BT. Disappointed to say the least.
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Rasta Fou
(@Rasta_Fou) reported
from
Kingston upon Thames, England
@virginmedia High call demand is unacceptable!! If you offer a service and you can’t even deliver that service! I would like someone senior to call me to make this right. In the mean time I will be contacting @BBCWatchdog
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gayle Edwards (She/Her) 💖🇧🇧🇯🇲🇪🇺
(@BreakthruDiva) reported
This broadband issue is an absolute nightmare and now my landline is also affected! When is this gonna be sorted? #virginmedia
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Dotz10P
(@Dotz10Percent) reported
@issethedon @virginmedia No way😭😭they must be getting cyber attacked or some **** how can it be international
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Amrit Dass
(@Amrit_Dass) reported
@virginmedia No TV services for over 3.5weeks and intermittent internet/phone services & to be told it will take 2 months to resolve. I expect nothing less from such a terrible provider. Been told I will only be entitled to compensation after my services have been restored absolute joke!
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#CamdenAgainstViolence
(@Michelle_CAV_) reported
@virginmedia @macavanagh I live in NW3 I have had no real service for 10 days. A reduction in my bill please
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Steve small
(@ambersteve72) reported
@virginmedia are there still issues with internet services
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Anyceed
(@anyceed) reported
@vmbusiness "Unfortunately, we have seen a repeat of an earlier issue which is causing intermittent internet connectivity problems for some Virgin Media Business customers." - for some? Everything went down you muppets.
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Tericho
(@TerichoHorror) reported
@KevinWalls18 @TheRossOwenShow @virginmedia I just switched to Sky. Less than half the price and I haven't had any issues yet.
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Shrunken Horse 🏴 🏴
(@RachelEdwards9) reported
@Soul_hunter345 @virginmedia @TalkTalk Don't move to TalkTalk, their customer service is dire.
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JAMES
(@C_JamesN) reported
@g6yak @janehamilton22 @virginmedia It is reassuring to know I'm not the only customer experiencing this. We've had intermittent signal in our area for months now, had multiple engineers out but no resolution. 🙁
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John
(@Silat316) reported
@virginmedia hey what’s the chance of you guys providing the actual reason(s) for the outage? Not just the generic response you’ve been sending?