Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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The latest reports from users having issues in Epsom come from postal codes KT19.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 01/16/2026 03:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Croydon, Reigate, Mitcham, Leatherhead, City of Westminster, Fulham, Merton, Redhill, Ashtead, Southwark, Wandsworth, Kingston upon Thames and Hounslow.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout
United KingdomCroydon Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • Strattsy51 Steve ✊🏻 (@Strattsy51) reported from London, England

    @virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?

  • WoleAdesemoye Wolé Adesemoye (@WoleAdesemoye) reported from Kensington, England

    @virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.

  • Phil_precious1 Phil (@Phil_precious1) reported from Camberwell, England

    It is truly frustrating to be without internet for 5days. You promised 24hrs call back. Never happened. Shameful @virginmedia

  • WoleAdesemoye Wolé Adesemoye (@WoleAdesemoye) reported from Hammersmith, England

    @virginmedia is by far the worst TV, broadband and telephone service I’ve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just can’t wait to leave and go back to @SkyUK. #avoid #virginmedia

  • WillHeadley1 Will Headley (@WillHeadley1) reported from Esher, England

    @virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here

  • t1m1964 tim (@t1m1964) reported from Camberwell, England

    @virginmedia @chrisckmedia @virginmedia you'd be expecting a fix within an hour or two if Chris stopped sending you the news, which he and his team does every day. And you know they would get you something pretty quickly.

  • Phil_precious1 Phil (@Phil_precious1) reported from Camberwell, England

    @virginmedia Chatting with you is not solving my problem. This is day 6 with no internet to work in my house. Your company took it upon themselves to change my landline without informing me. I have called the old provider to find out if the line is still available with BT

  • t1m1964 tim (@t1m1964) reported from Camberwell, England

    @chrisckmedia @virginmedia They are all as bad as each other. I have VM and BT, which means at least one should work.

  • CMyersPhysio Chris Myers (@CMyersPhysio) reported from Kingston upon Thames, England

    @virginmedia waiting for over an hour on two occasions - absolutely useless - I wish I had never started using them

  • KarenMyring Karen Sarah Myring (@KarenMyring) reported from Croydon, England

    @virginmedia I sent a complaint by email 17th December but not had a reply this exceeds the 28 days on your complaints policy can you help

  • jfkent93 James (@jfkent93) reported from Hounslow, England

    @virginmedia I have called your team 3 times and been hung up on each time. I am contacting about a problem, please can someone reach out on this.

  • Flaminhaystack Antonia (@Flaminhaystack) reported from London, England

    @jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them

  • Phil_precious1 Phil (@Phil_precious1) reported from Camberwell, England

    @virginmedia Just signed a new contract and I wanted to retain my old landline but @virginmedia changed my number without informing me, yet my internet is not working. I’ve got deadlines to submit my schoolwork. My girls are also not able to study,

  • AddingtonSteph Stephanie Addington (@AddingtonSteph) reported from Richmond, England

    Hello @virginmedia we’ve been trying to get a response from your customer service team about network performance. Emailed and called, but the call was cut off. Help!

  • Flaminhaystack Antonia (@Flaminhaystack) reported from London, England

    @virginmedia I've had engineers round from Virgin media on several occasions. Once I had no Internet for weeks because the engineer wired up the connection to the wrong house outside and I didn't even get a refund for the lack of service.

  • kapowaz Ben Darlow (@kapowaz) reported from Richmond, England

    In the four minutes it takes to join an actual queue for customer support, Virgin Media tell me I should use their website to get help *five times*. I can’t do that if my internet isn’t ******* working, can I?

  • andy00169146 andy (@andy00169146) reported from Spelthorne District, England

    @virginmedia Dreadful customer service. Like others, waited nearly an hour on the phone only to get mucked about because I couldn’t instantly recall the name of my package. No help at all, representative wouldn’t transfer me and hung up.

  • BowenKnight_24 Theo M-T🏎🏁✝️ (@BowenKnight_24) reported from Spelthorne District, England

    **** Virgin Media and their bullshit WiFi man😒

  • rita_capaldo Rita capaldo (@rita_capaldo) reported from Brentford, England

    @virginmedia snowing, can’t leave the house, the Internet has been down since Monday no clue when it will be fixed thank you virgin media 👍

  • andy00169146 andy (@andy00169146) reported from Richmond, England

    @virginmedia I want to cancel; there’s been a fault with the broadband for a while and you wrote to inform of a price rise. I’m out of contract so should be easy enough-can you let me know how to cancel please-ideally the quickest way without having to try to get through on the phone!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • nicgrover Nic Grover (@nicgrover) reported

    @virginmedia There is no problem but I have a very high latency. I play TESO and I have a latency of 999+ game unplayable. I have a 250Mb fiber connection, Speed test which reports no problems, an antivirus test , I have rebooted the box. Even the internet pages take 2 to 3 seconds to load.

  • Wow_grape_ . (@Wow_grape_) reported

    @virginmedia @mermhart Never have I wanted to be a Virgin Media employee more than now.

  • paulchampiongy Paul Champion (@paulchampiongy) reported

    I cant believe how bad virgin media are...

  • SoliloquyPanda Fairy Godmother (@SoliloquyPanda) reported

    @richie_rich77 @virginmedia You really need to change your provider if at all possible and if the rest are not just as bad

  • JenniferAnneSm6 Jenny Smith (@JenniferAnneSm6) reported

    @virginmedia I have submitted a complaint form online but when submitted it doesn’t even acknowledge if it had logged successfully, the complaint screen just refreshes. Can someone confirm if it has been received please?

  • laura_nathan1 Laura (@laura_nathan1) reported

    @virginmedia On ‘the fixing an issue’ on the site

  • mxbexglambert Mx Bex☯#ReclaimGenderQueerFlag💜🤍💚 (@mxbexglambert) reported

    @mikenco @virginmedia Ditto. Apparently they're working with another company to do the WhatsApp stuff. Finally on WA with a person. Taking their sweet time. Honestly so glad to have signed up to Plusnet now. Customer service at virgin is awful. Bx

  • Wow_grape_ . (@Wow_grape_) reported

    @virginmedia @mermhart Basically Miranda had to end her contract with BT and change broadband package back in 2013. She then came over to you, but every time she calls you up, the records show that she's a 96 year old woman, due to a mixup with the council, and no one wants to help her!

  • PeppeSan_ Juuzeppi (@PeppeSan_) reported

    @strutcakes @virginmedia We had to charge provider. Virgin was so terrible that we were paying to not be able to use it at all!

  • Cassidy0911 Claire (@Cassidy0911) reported

    @virginmedia It's pretty impossible to make a complaint as not one department will take ownership to find a resolution, they like to pass you round the company until eventually one of the departments cuts the call off!!!!