Virgin Media outages and service status in Epsom, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Wandsworth, Dorking, Hammersmith, Addlestone, Walton-on-Thames, Redhill, Richmond, Hounslow, Mitcham, Ashtead, Epsom, Feltham, Kingston upon Thames, and Chertsey.

City	Problem Type	Report Time
Croydon	Total Blackout	2 hours ago
Croydon	E-mail	3 hours ago
Wandsworth	Phone	6 hours ago
Dorking	Internet	12 hours ago
Croydon	Internet	20 hours ago
Hammersmith	TV	22 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  Ravinder Judge (@judge_ravinder) reported 6 seconds ago from Hounslow, England

  @virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 2 minutes ago from Merton, England

  @virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs

• 
  Mike Fuller (@ninepine) reported 3 minutes ago from Kingswood, England

  .@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.

• 
  Jeff Brown (@fadermonkeyking) reported 4 minutes ago from Richmond, England

  @virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.

• 
  John T Davies 💙🇺🇦💛 (@jtdavies) reported 5 minutes ago from Hounslow, England

  @realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 8 minutes ago from Spelthorne District, England

  @virginmedia once again I have no Virgin media services at my home. I can’t even log in to my Virgin media app or access the Virgin media website by using my phone data. I have no way of checking the service status. TW15 area

• 
  MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR (@amiwrong82) reported 22 minutes ago from Worcester Park, England

  Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!

• 
  Chris Shepherd (@shepherd_1972) reported 22 minutes ago from West Molesey, England

  @vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues

• 
  Befitat50 (@befitat50) reported 28 minutes ago from Lambeth, England

  You still have not fixed the internet at Sw4 @virginmedia ???? What do you reckon your subscribers think of you? Good or bad ???

• 
  Mike Fuller (@ninepine) reported 32 minutes ago from Banstead, England

  @virginmedia Talked 150 who managed to change one error message for another! Total #fail so far by @virginmedia

• 
  Nick Tippett (@nicktippett) reported 37 minutes ago from Croydon, England

  @virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 37 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  Stephen Champion (@Champs707007) reported 38 minutes ago from Wandsworth, England

  Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this

• 
  Ravinder Judge (@judge_ravinder) reported 38 minutes ago from Hounslow, England

  @virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution

• 
  Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported 47 minutes ago from Worcester Park, England

  @neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫

• 
  Umar 馬 ➡️ 🇨🇭 (@UF1902) reported 49 minutes ago from Hounslow, England

  @PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.

• 
  Ravin 🇹🇹🇬🇧 (@ravinrr80) reported 49 minutes ago from Merton, England

  Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

• 
  Ravinder Judge (@judge_ravinder) reported 49 minutes ago from Hounslow, England

  @virginmedia Why is the connection between the internet and tv constantly going having to reboot modem all the time. Sick of this issue as not once in a while happening for a month on & off, more everyday in the last two weeks. This is not the service I expect for how much I pay.

• 
  Shasa Colson (@THE_COLSON) reported 52 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Jessica Carmody (@JessicaCarmodyV) reported 54 minutes ago from Richmond, England

  @virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nick Burgin - Horror Writer (@burgs2010) reported 5 minutes ago

  With @virginmedia still being down for many people (2 weeks now), how many customers are they about to lose to @EE or @skytv ?

• 
  Carl Bateman (@CarlBateman) reported 6 minutes ago

  @virginmedia My landline has had no dial tone for over a month and my repeated attempts to talk to an representative have failed, there's no live chat option and your "fix your landline" page is a joke with only three options. And why no call back option? How can I get help?

• 
  Andy Vanstan (@andyvanstan) reported 9 minutes ago

  @virginmedia what’s going on on with my internet please? Been down all morning. Managed to get through to a human at 07:45 was told outage in my area but it was being worked on & would be back in about an hour. It’s still down & can’t get through to anyone for an update

• 
  Mrs c (@w47carr) reported 13 minutes ago

  So been without WiFi and tv because of @virginmedia outage in barnsley since early morning supposed to be fixed by 5pm tonight and 4g is useless

• 
  Lawrence Landray (@Glawsloz) reported 13 minutes ago

  So I now have to wait until Monday evening before @virginmedia will send an engineer out to sort our Hub4 issue. A weekend without the internet. So all our home devices and appliances that need internet connection are now unusable for weekend

• 
  Lola Viscera (@lola_viscera) reported 13 minutes ago

  @virginmedia this is STILL happening after months my phone number has been incorrectly linked to somebody else’s account and i’m continuing to receive repeated phone calls, payment warnings, suspension notices and account messages intended for another customer despite repeatedly reporting it how has this still not been resolved?

• 
  Pete 😷 #COVIDisAirborne (@PeteUK7) reported 14 minutes ago

  @ProfChocCaXe @virginmedia Nothing personal? How much more personal than intimating you know my mother's cause of death can you be? Having gone through 3 months of trauma watching her die a slow and painful death, how welcome do you suppose your comments are? I am grieving her loss and people like you are the lowest of the low.

• 
  Pete Domican (@PeteDomican) reported 18 minutes ago

  @Grumpus04164070 @PeteUK7 @virginmedia After my father died, one company said ‘we’ll keep his customer account on file, in case he wants to reopen his account’.

• 
  Corax (@Refan80) reported 21 minutes ago

  @virginmedia Care to give a reason reason for the outage today? 28/05/2026. Est fix of 5:05 pm and no concrete reason why is not acceptable as that wipes a whole day of work for those who wfm. Transparency and actual details shared with your customers would be nice.

• 
  Simon Whale ™ (@Simon_Whale) reported 21 minutes ago

  @QuickRespoxd @virginmedia @virginmedia I got on the phone for a simple upgrade but your appalling 'service' had just inspired me to leave . Waste of space , ruined a once good company