Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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The latest reports from users having issues in Epsom come from postal codes KT17, KT19 and KT18.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 11/28/2025 13:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: City of Westminster, London, Croydon, Hammersmith, Southwark, Woking, Mitcham, Redhill, Guildford, Epsom, Wandsworth, Feltham, Barnes, Hounslow and Caterham.

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City Problem Type Report Time
United KingdomCity of Westminster Total Blackout
United KingdomLondon E-mail
United KingdomCroydon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • Skky16 nala. (@Skky16) reported from Croydon, England

    If you’re with @virginmedia cancel!! They upsold us without fixing the issue with our internet, now we are stuck with internet much worse then before.

  • DanielSSmith DanielSSmith FRSA (@DanielSSmith) reported from London, England

    @virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew

  • SkyFlier6981 SkyFlier6981 RGN RNT (@SkyFlier6981) reported from Brentford, England

    @virginhelp @Virgin @virginmedia I’ve been online using my EE data as your phone lines are so busy you are not answering. Online went through the checks to be told there is a problem with your broadband [I know this your engineers caused the problems and then left!] your online offered me Wednesday to fix this!

  • Caleb_Parker 𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀 (@Caleb_Parker) reported from London, England

    @virginmedia Hey, my broadband is down. Your website says there is a known service issue. Can you advise when it’s coming back up, as I’m working from home and need access.

  • Skky16 nala. (@Skky16) reported from Croydon, England

    @virginmedia cannot get in contact with you guys as you just pass us to an automated service. Paying £90 a month for something that doesn’t even work

  • lourdesmarenco Lourdes Marenco (@lourdesmarenco) reported from Camberwell, England

    @benchappers83 @virginmedia Unacceptable! Fight them, this can’t be right. They can’t do whatever they please. Change provider if your rights as customer are not respected.

  • BigadeeDave Dave (@BigadeeDave) reported from Richmond, England

    @virginmedia Picture is pixelating when I record something & also when I pause and doesn't play properly after pausing? Please help!!

  • SkyFlier6981 SkyFlier6981 RGN RNT (@SkyFlier6981) reported from Brentford, England

    @virginmedia @virginhelp Your engineers came to install on another property and managed to disconnect me I’m in NW area they knew they did this I told them at the time they said they would fix it and they just left without restoring or knocking to say when they would be back.

  • SkyFlier6981 SkyFlier6981 RGN RNT (@SkyFlier6981) reported from Brentford, England

    @virginmedia your engineers just left, created a problem, they weren’t even working on my property and just left. I can’t phone you because that’s not connecting? There’s no cable and no internet and I’m in the middle of my Classes and no internet!! I am not happy

  • psjarlo _jarl_ostensen (@psjarlo) reported from Guildford, England

    @virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?

  • SkyFlier6981 SkyFlier6981 RGN RNT (@SkyFlier6981) reported from Brentford, England

    @virginhelp @virginmedia So who’s going to fix this? they came to set up stuff for installation to the upstairs flat. I am so 🤬right now you have no idea. I have grading to do and I need my damn internet. I’m really not impressed

  • Chivers67 Chivers67 (@Chivers67) reported from Addlestone, England

    @virginmedia All I’d like is to change my package, I press all the right buttons but you don’t have the right person on the other end of the Line. Poor show!

  • judgarama Sophie Judge (@judgarama) reported from Merton, England

    @virginmedia I have called twice today to try to get help to fix the fault with my tv service, and been cut off both times w/out speaking to anyone. Your online help has not rectified. Can I speak to a human being pls for help?

  • chibi_evil chibievil (@chibi_evil) reported from Camberwell, England

    @virginmedia I been sitting in live chat all day wanting to downgrade cos they are are upping prices again and haven’t been able to talk to any one ugh this is stupid I just want someone to help me geeeeeeez

  • SkyFlier6981 SkyFlier6981 RGN RNT (@SkyFlier6981) reported from Brentford, England

    @virginhelp @Virgin @virginmedia The engineers were prepping to put in broadband upstairs I now have wires left hanging out the front box, no broadband I cannot get through on the phone and in my media offering an appointment on the 13th! I was in the middle of work! They need to return my service, immediately

  • BigadeeDave Dave (@BigadeeDave) reported from Richmond, England

    @virginmedia Can't get hold of you by phone so why is my TV pixelating after pausing and recording? Please answer my query or I will be forced to cancel!!

  • catskidschaos catskidschaos (@catskidschaos) reported from Richmond, England

    Yay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!

  • Caleb_Parker 𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀 (@Caleb_Parker) reported from London, England

    @virginmedia Yes after a 5 hour outage during a key work time did me it came back up. But I’m more disappointed in the delay in customer service response time.

  • SkyFlier6981 SkyFlier6981 RGN RNT (@SkyFlier6981) reported from Brentford, England

    @virginhelp @Virgin @virginmedia How can you come to do an install on another property and affect a different property and then leave without saying a word or checking they have service knowing full well you knocked out their service.

  • SkyFlier6981 SkyFlier6981 RGN RNT (@SkyFlier6981) reported from Brentford, England

    @virginmedia Thankyou for this, but you are now saying Wednesday is the earliest you can comeback and fix the problem your engineers created then and left!?This is now affecting my ability to do my job which is primarily online. I am not happy

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LozzieGabrielle Lauren Gabrielle (@LozzieGabrielle) reported

    @virginmedia how many times a day are you meant to turn your router off and on again to use one device without issue?

  • AnneHendry8 Anne Hendry (@AnneHendry8) reported

    Hey @virginmedia Can you help? Was advised during upgrade that I wouldn’t be charged for Hub delivery but I have? Disappointed yet again.

  • UkeJamUK UkeJam UK (@UkeJamUK) reported

    . @virginmedia your customer service people don’t listen, they don’t speak English well, which makes it very frustrating. I tell you repeatedly that your street box in gu22 9 has been involved in an rtc and since our bb drops out . So they order a home visit. Poor communication

  • Malcolm_Sillick Malcolm Sillick (@Malcolm_Sillick) reported

    @virginmedia @bangbobbybang @virginmedia I have been with you for over 20 years, because I want faster broadband than BT, etc can offer. I find it's fine for 99.5% of the time - but when you have to dial 150, you know you are in for total frustration. Truely awful service from both tech support and CS.

  • zaizxn (@zaizxn) reported

    Virgin media needs shutting down

  • greenaway_w Stevie WG (@greenaway_w) reported

    @EggsyGLC @virginmedia #ineedclag. I stoped listening to this podcast @DemonSeedPod because it’s ****. Now I’ve started again because you can’t fix this guys ******* broadband

  • CoreyRead9 Corey (@CoreyRead9) reported

    @virginmedia Please help. My virgin hub 5 download is so bad I’m getting 8Mbps when I’m meant to be getting a minimum of 181Mbps download what can I do?

  • lns2022uk LN Complains (@lns2022uk) reported

    @virginmedia Imagine if I’d taken the gentleman on his word and tried to cancel on the 14th Jan, I’d be stuck in a contract and no doubt you’d try your best to keep me in it! Not sure if it’s Underhand tactic or just plain incompetence

  • lancerstututu ⚠️Lancer🗡 (@lancerstututu) reported

    Virgin media is a **** wifi company

  • OfficialSheps Chris Shepperd (@OfficialSheps) reported

    @virginmedia I've been emailed to say I'm late paying my first bill even though my first bill didn't arrive until 10minutes after I was told I was late paying it.When I set up my account it was with a direct debit. Any chance you can enlighten me?Only been a customer for 4 days!