Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 02/08/2026 02:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, City of Westminster, Wandsworth, Hounslow, Southwark, Greater London, Carshalton, Mitcham, Coulsdon, Kensington, West Molesey, Fulham, Leatherhead and Twickenham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomCroydon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • strutcakes Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported from Camberwell, England

    @virginmedia It seems to happen whenever there’s bad weather. I wouldn’t have thought weather could affect tv / WiFi services, unless it’s just a coincidence.

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia Really don't want to call up, wait for 45 minutes to talk to a rude and arrogant support person who then hangs up on me. Shocking.

  • martinoxley martinoxley (@martinoxley) reported from Richmond, England

    @virginmedia Internet down again. What are you doing?

  • GraceWaring22 GRΔCΣ (@GraceWaring22) reported from London, England

    @virginmedia Yep that’s funny. Really is. Do you not think I’ve not tried ringing you & only can do so on my mobile as no landline remember, on hold up to 40 mins+ & then cut off. You try it. It’s impossible to speak to a real person. WORST SERVICE EVER👎🏻

  • ferdi_rezvan Ferdi Rezvan (@ferdi_rezvan) reported from London, England

    @virginmedia is there known problems in the SE3 area? Virgin service status page is not working...

  • cooki40 Tracey Cookson (@cooki40) reported from Richmond, England

    @virginmedia I was given a discount in March this year, what I didn’t know was that meant a new contract, that part was definitely not clear. Plus as I said my landline that you charge for has never worked. I will be making an Ofcom complaint

  • martinoxley martinoxley (@martinoxley) reported from Richmond, England

    @virginmedia It is on and off. Can you please let me know if it is fixed now? Plus I was promised a hub 4 to help reliability but I have not heard anymore. My account number is 321674202.

  • barfolo1979 Bartosz Zakrzewski (@barfolo1979) reported from Hammersmith, England

    @virginmedia @mrslooker Problem continues at E15 2BT. Any advice??

  • pharmr5 diviyesh shah (@pharmr5) reported from Brentford, England

    @virginmedia Stiil having issues, so what is the problem today. I should not be paying for a substance service.

  • GraceWaring22 GRΔCΣ (@GraceWaring22) reported from London, England

    @virginmedia please respond and contact me to sort out my issues of no landline and broadband, your service is a nightmare & zero response or support from appchat. Not happy. #virginmedia @virginmedia

  • phillipsc Fr Chris Phillips SSC (@phillipsc) reported from Brentford, England

    Well, after a day waiting for @virginmedia to install our service as promised, they’ve not turned up. Deeply unimpressive.

  • GraceWaring22 GRΔCΣ (@GraceWaring22) reported from London, England

    @virginmedia I just want 2 speak 2 someone that will sort issues out ASAP without holding for an hour & more. App chat is non responsive. Beyond frustrated by no phone or broadband & terrible backup help support non existent. How can I fix this or please just cancel as had enough now.

  • katecooperuk Kate Cooper (@katecooperuk) reported from Brentford, England

    @virginmedia It’s working this morning but both broadband and TV have been having long outages (on av 6hrs per day) since Friday. I’m in NW10 and service status says it won’t be fixed until 12 Oct - is this still the case?

  • StephenHance1 Stephen Hance (@StephenHance1) reported from Lambeth, England

    @virginmedia I am looking at feedback for a conference session I gave last week. ‘What will you take away?’ ‘Not a lot - sound was so bad I could not understand what was being said’ ‘What could we do to support you?’ ‘Support staff with better home internet’. Hope you’re proud.

  • andyfry andyfry (@andyfry) reported from London, England

    @virginmedia oh what a surprise the Internet is down again. If there was any alternative to Virgin in my area I'd be off like a shot.

  • dominicjoyner Dominic Joyner (@dominicjoyner) reported from London, England

    @virginmedia - how do I report a specific problem with a TV service?

  • roxburghshire ifmcl (@roxburghshire) reported from London, England

    @virginmedia no internet for a week in SE23 Help line says ‘complex technical problems in your area engineers are working hard to resolve.’ It’s been a week!

  • faridji99 Mohammed farid butt (@faridji99) reported from Leatherhead, England

    @VirginMedia_One shameless virgin Media can not help customers #virginmedia

  • GraceWaring22 GRΔCΣ (@GraceWaring22) reported from London, England

    @virginmedia I’m sick of corresponding with virtual assistants. I need a real person to fix a real problem. Now.

  • kanyonatic Mary (@kanyonatic) reported from Croydon, England

    @virginmedia oh come on virgin I’ve rang you twice today I know my lap top is broken but I only have my tablet ... all I wanna do is watch @Rwlshmakeup in peace but nooooooo your internet is too f slow come on fix it or I want compensation been happening for 3 days now !!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • lewishuxley18 Lewis Huxley (@lewishuxley18) reported

    @Mac_NJie @virginmedia My guy from virgin read your second message and said to himself.. "I dont get paid enough for this ****"

  • iiiSAndman iiiSAndman (@iiiSAndman) reported

    @virginmedia Yes there's a loss of broadband and is not expected to be up again until the EOD...It's super frustrating as I rely on your service while WFH. And this only just happened a month or so ago for an entire day already too

  • g_p_m_s Grace Sneddon 💚🤍💜 (@g_p_m_s) reported

    @lordsteve3108 @OVOEnergy It awful tbh . I managed to get a direct No from Virgin Media on Twatter at least .

  • wr_ghty . (@wr_ghty) reported

    @virginmedia Honestly this is the worst service I’ve ever received. Absolute joke

  • fulbut dawn marie (@fulbut) reported

    @virginmedia Photo of engineers van and photos of wiring sent to VM. This payment is coming out of my residents service charge and they want the payment reimbursed. How hard is that to fathom out

  • fulbut dawn marie (@fulbut) reported

    @virginmedia Not good enough sorry. You have known about this since June, I sent photographic evidence. It’s quite simple VM came to connect one of my residents broadband and cut through my warden call cables therefore system was down. He had to call out our contractor to repair cost £90 +

  • HazardPxcked N. (@HazardPxcked) reported

    @virginmedia @Tom_Grennan Please please do not sign up for Virgin Media, they offer terrible customer service and there Wi-Fi is constantly going down. I’m having to use mobile data to send this tweet

  • iiiSAndman iiiSAndman (@iiiSAndman) reported

    @AxelCapek @virginmedia Yeah annoyingly my area struggles with Vodafone signal so 5g/4g barely works. Probably should test a new providers data around here for future though its a good shout

  • MarkThripp Mark Thripp (@MarkThripp) reported

    @virginmedia I was told that you had an outage with the Apps.

  • _BriMac_ Brain Drain (@_BriMac_) reported

    @virginmedia What the heck is wrong with your website cannot log in keep getting basd header messages using 2 different browsers.... an Internet company with a broken website!!