Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, City of Westminster, Mitcham, Hammersmith, Croydon, Beckenham, Addlestone, Fulham, Reigate, Leatherhead, Merton, Redhill, Ashtead and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| Southwark |
Internet | |
| London |
Wi-fi | |
| City of Westminster |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Fiona McSorley FCCT
(@Fifimc60) reported
from
Croydon, England
@virginmedia why do we pay so much when TV and broadband not worked all week? 😡Engineer came to neighbour and says its a network problem not likely to be fixed until 10th March. Surely we qualify for refund??
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Vegan join the PCS Union
(@Veganforever67) reported
from
London, England
@virginmedia I think I may actually be free from #Virginmedia at last other times I phoned up I got someone who just basically lied to me and extending my contract but this time I phoned up to cancel the contract and actually spoke to a very nice man so hopefully it's all done
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Matthew90
(@MattyCPFC) reported
from
Croydon, England
@virginmedia terrible service, no internet since Wednesday in South Croydon. Been told there are problems in the area, but your site says everything is working. Why would I be able to book an engineer if there are problems in the area.
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia I don’t think so but your team has run us through so so many calls and online chats of how to improve service.
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GeorgieCox
(@SkyFlier6981) reported
from
Brentford, England
@MdxDavidRing @virginmedia Thinking to cancel mine! Services is awful! The engineer caused the problem that was mid teaching one
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia Nothing was made clear to us, this is what I’m saying. If we had known that you’d tie us in for something which isn’t even working we would have left day 1!!! I want to make a formal complaint. Please send me a link or details. I will then be reporting you to CISAS.
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Rupert Martin
(@Martinibar_88) reported
from
Merton, England
@virginmedia so kind of you support line staff to answer back to customers who are getting poor service, even better when they hang up on the customer
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Rupert Martin
(@Martinibar_88) reported
from
Merton, England
@virginmedia Hi I'm having device connection issues, intermittent loss of speed or connection. So far today sitting a metre from my unit I have had to use my phone data!
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia Sadly, your team has never made any thing clear at all. About connection, contracts or about how you dupe people into staying with you while you ‘fix issues’ then issues are fixed and because we trusted you were now in a contract we can’t get out of??!??
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia so so upset with your service. We’ve had horrible wifi since day once which has been documented by 20 or so upset phone calls. You say you’re fixing the issue - nothing changes. Now you’re saying if we want to leave you’re going to charge is £300? No accountability.
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia how can you charge people for a service which doesn’t work and when we’ve finally had enough you are going to charge them £300 to leave! This is disgusting. I haven’t heard from anyone any further about our off coms report. No updates. No customer service.
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Mona Lisa Saperstein
(@xfindingxemox) reported
from
Wandsworth, England
UK's biggest thieves? @virginmedia has been stealing money from me pretending they give internet service
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Marco Limido
(@flyinglimmar) reported
from
Merton, England
@virginmedia You describe your service like a land of milk and honey, but cancelling a contract with you is basically impossible. I've been kept on hold for more than 40 minutes and all the operators I spoke with pretend not to understand my request and moving me to another colleague. Shame.
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the world's most copied Edward Moore
(@edshots) reported
from
Croydon, England
@virginmedia failed to turn up today for the rearranged date they couldn't make two weeks ago. Just turn up tomorrow, I shouldn't need to call you as it'll be the Edward Moore in Croydon you let down today.
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Paul Griffiths
(@PaulG_Lon) reported
from
Wandsworth, England
@DiageoLiam I think there’s a major issue with the internet / digital platforms. @itvlondon news has been affected all day. My @virginmedia connection down too.
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Vegan join the PCS Union
(@Veganforever67) reported
from
London, England
@virginmedia #virginmedia spoke to a very nice lady today from Virgin media who wanted to know why I was leaving Virgin after 10 minutes of me complaining on how bad Virgin has been extending my contract and all sorts of things she did apologise but I said it wasn't her fault
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Rupert Martin
(@Martinibar_88) reported
from
Merton, England
@virginmedia can you explain why you broadband team always ask for the router units to be reset! Its the rudeness of being told that a support call cannot progress unless you turn it off and on!
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AK
(@KnowlesyCPFC) reported
from
Croydon, England
@virginmedia your internet service has been atrocious in the CR8 area today. Any particular reason why?
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Pippa Moss
(@PIPPAaM) reported
from
London, England
@virginmedia They keep saying an engineer is coming to fix it. It's down again this evening. 😠SE26 4HN
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Pippa Moss
(@PIPPAaM) reported
from
London, England
@virginmedia we've had atrocious broadband on SE26 4HN for weeks now, it just keeps dropping out and then coming back. I have just had my bill and I'm not really feeling we should have to pay for the service we've had this month.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alfie Nicholls
(@AlfieNi00185700) reported
@virginmedia Yeah , I have had issues with my telly for weeks now try to call up keep getting cut off , can’t get online as it tells my password is wrong go to the online chat and get cut off that too I am not paying 65 pound a month for a telly I can’t even watch and u can’t get though !!
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Becca Ward
(@beccaward93) reported
@virginmedia Linda Ward - calls were regarding very poor connection and low internet speed. Paid for 500mb and only getting 30! No one has been the slightest bit helpful. Every time we call they say we have to reset it and call back in 7 days. They said can’t escalate more than that. There…
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Emma Japp
(@JappEmma) reported
@virginmedia I have called but on hold each time for so long and the number isnt free for me to call. The issue every time is when I get put through to the movers department, no one seems to answer the phone or WhatsApp. Waited hours on sun, all day yesterday and been trying all day today.
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Aman Hayer
(@playerhayer) reported
@virginmedia Issue remains. Virign/third party cabling team accidently severed my broadband connection Thursday, compete loss of service. No acknowledgment of mistake, no update when it can be fixed, no priority to fix a virgin mistake. Multiple calls and requests of complaints has not hlped
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Stephen Pearlman
(@Kaidanniwatori) reported
@virginmedia How far has your laughable customer services dropped . I have just had to call a third time to change my package with you and still haven’t been able to do what I intended. The less contact I have with your company the better.
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Tom Burrill
(@BurrillTom) reported
Dear @virginmedia, your customer service is reaching new lows. Booked a broadband Technician to arrive yesterday between 8 and 12. Rang to check one was coming after 11 and was told no technician was booked. Limited apology. Told there are no broadband issues. 1 of 2.
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All_knowing
(@All_knowing2022) reported
@virginmedia No service issues!! I have done the checks and rebooted the device at least 15 times.
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Stultiloquence
(@Stultiloquence) reported
@virginmedia The engineer left no notes on the file. So it’s unexplainable…. What is so annoying is the apparent inability of customer services to do anything other than book the next available appointment (i.e. the back of the queue)
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Callum
(@callum90CPFC) reported
@virginmedia Yeah, tried that and the website either doesn’t load because the wifi if so poor or I get a bad gateway error. . .
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trevez ⚒ 🇺🇦
(@trevez08) reported
@virginmedia hi my wifi is going from bad to worse. I’m on your fastest available option and every day someone in the house struggles with connection. There must be a problem in my area??