Virgin Media outages and service status in Epsom, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Croydon, Caterham, Addlestone, Mitcham, Wandsworth, Walton-on-Thames, Carshalton, Sutton, Hounslow, Surbiton, Epsom, West Molesey, Kingston upon Thames, and Reigate.

City	Problem Type	Report Time
Hammersmith	Internet	17 minutes ago
Hammersmith	Wi-fi	4 hours ago
Hammersmith	Internet	7 hours ago
Hammersmith	Total Blackout	8 hours ago
Hammersmith	Total Blackout	9 hours ago
Hammersmith	Internet	9 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  Jessica Carmody (@JessicaCarmodyV) reported 9 minutes ago from Richmond, England

  @virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.

• 
  Jenny (@jennymelmo) reported 9 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  Rana Rahman (@ranaraptor) reported 11 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  traymca 💙 (@traymca) reported 12 minutes ago from Worcester Park, England

  @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

• 
  Beth (@bethcanadian) reported 12 minutes ago from Lambeth, England

  @virginmedia I came home to it working so whatever you did to fix it, thank you!

• 
  🎤Toby Gilles🎤 (@tobygilles) reported 13 minutes ago from Hounslow, England

  @virginmedia Will it be a quick fix?

• 
  Nick Tippett (@nicktippett) reported 15 minutes ago from Croydon, England

  @virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!

• 
  Jeff Brown (@fadermonkeyking) reported 16 minutes ago from Richmond, England

  @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

• 
  Nick Tippett (@nicktippett) reported 17 minutes ago from Croydon, England

  @virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely

• 
  Nada Tharanee (@ntharanee) reported 18 minutes ago from Sutton, England

  @virginmedia #VirginMediaoutage It keep continue in most of the places. But , Virginmeadia not taken any progressive action from last Nov. Really frustrating service nowadays! After merging with O2, it’s disastrous. Even O2 network also worst in UK….

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 38 minutes ago from Richmond, England

  @virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please

• 
  Robert Hallam (@Robertfhallam) reported 38 minutes ago from Spelthorne District, England

  @virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!

• 
  Kwame Gyamfi (@Kwame916) reported 39 minutes ago from Wandsworth, England

  Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11

• 
  Raynes Park Lib Dems (@RPLibDems) reported 41 minutes ago from Merton, England

  @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

• 
  Urban Edge Capital (@UrbanEdgeCapit1) reported 48 minutes ago from Brentford, England

  @virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪

• 
  Mike Fuller (@ninepine) reported 50 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  Jack Robinson (@JackEORobinson) reported 52 minutes ago from Wandsworth, England

  Hi @virginmedia, are there problems in the SW17 area? Your service status page isn't loading.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 54 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  SusannJerry (@MrsJerryTweets) reported 55 minutes ago from Hounslow, England

  @8252Hazel @virginmedia Yes it has been unreliable for a week now. Their customer phone line goes straight to voicemail. Monthly bill goes up by£9 this month for such a poor service.

• 
  R. Aaron (@aaronuart) reported 56 minutes ago from Merton, England

  My connection has been crap for months and the one time it’s fine, everyone else is down #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Legal Eagle. (@ACLegalServices) reported 4 minutes ago

  @virginmedia I am seriously thinking of leaving Virgin after 25 years or so as you are about to double my bill to £62.00 a month for speeds of 120mbps. Any recommendations to replace them with a reliable service, that I have had with Virgin. Difficult to talk to them on phone

• 
  Teds (@Tedtalks13) reported 9 minutes ago

  @virginmedia whe. You send me hello letters on divert over the house fraud of him, could you put the two effing letters before the reference customer number as per the voice mail. Instead of the civil recovery cover up fraud of that crm sales having a bastard pull empty my injunction file in court I want him arrested not him bullshitting about being affected by the maths of my physics he’s a lying done it before to people to steal bits to go back into IBM… well known for it hides in a box in box in box and moves money away from uk

• 
  A.Monolith @alanmonolith@bsky.social (@alanmonolith) reported 9 minutes ago

  @virginmedia the update time for the ML6 outage remains at 22:06 tonight since the first minute of it being off. Is this just a random time , feels unlikely due to working hours and worry that it’ll drag to tomorrow. Please can I have an update that isn’t check the checker?

• 
  Mark Aitken (@sparky0710) reported 12 minutes ago

  @virginmedia Still no Internet. A full day without Internet and no update as to what is the issue or when likely to be resolved. Definitely be leaving after contract. WFH and this isn't first outage. Never had this with previous provider.

• 
  Yasmin alibhai-brown (@y_alibhai) reported 12 minutes ago

  Calling @virginmedia my email system has been 'locked' for five days now. I can't work without access to them . Two calls to you, each took one and a half hour to get through. Promises were made. Not kept. Disgraceful customer care.

• 
  Nick Poole (@nrpoole) reported 14 minutes ago

  @virginmedia I can't log into my a/c. I know my email address but, when entered, I reach a page saying that there has been a 'quick pause to keep my account safe' followed by some unhelpful suggestions and a reference: IDF-12B. The help & bot are useless. Can you help, please?

• 
  Nick Caville (@caville) reported 15 minutes ago

  @virginmedia Since your O2 merger, your website has been absolute dogshite. Can't view bill, can't cancel, nothing loads etc. Nice work!

• 
  JS (@SweeneyJoanne) reported 20 minutes ago

  @virginmedia @virginmedia you haven’t responded to my message from 3 days ago, horrendous customer service!!

• 
  Taz (@AppleTerence) reported 28 minutes ago

  @virginmedia ok your Customer service has called 5 times this morning when I answer they hang up what the hell?

• 
  Peter john (@elantn5) reported 38 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_World_IPTV3 offers:
• 300,000+ live channels
• 65,000+ VODs
• PPV events
• Netflix
• 78,000+ movies