Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, City of Westminster, Hammersmith, Southwark, Sutton, Guildford, Kingston upon Thames, Fulham, Hounslow, Richmond, Woking, Redhill, Mitcham and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
Total Blackout | |
| City of Westminster |
Internet | |
| City of Westminster |
Wi-fi | |
| London |
Internet | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Sam McMulkin
(@DasMulk) reported
from
Spelthorne District, England
What's with all the breakup on @SkySports box office. Don't charge £26 if you can't provide a HD service @virginmedia
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
@virginmedia It’d be great if somebody could investigate that without me having to go through the support playbook of all the steps first. I need the connection for work.
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JAKE
(@JAKES_PHOTOS) reported
from
Redhill, England
So as some may know I work at a computer repair shop and there have been a rise in online scams this last few weeks. Especially people claiming to be from @virginmedia regarding slow internet speed If it sounds suspicious hang up. @SurreyPolice #ScamAlert
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James Teodorini
(@JamesTeodorini) reported
from
Wandsworth, England
@virginmedia this is an absolute joke. No warning that there were issues with the AJ/Pulev stream so people are paying £26 for a basically unwatchable stream. If there's no refund you're defrauding your customers by getting them to pay for a service you knew wasn't working.
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia This is not a new issue, its been months. The wifi keeps dropping all day everyday. I believe its an external issue i need an engineer. And how do i complain about the service i am receiving?? I am paying for something iam not receiving.
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@OwenJones84 @virginmedia @JeremyVineOn5 Usually a router issue of inefficient switching between bands 2.4GHz and 5GHz Can go into router settings and explicitly set it to 2.4GHz (lower speed/better range) or 5GHz (higher speed/poorer range)
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Andrew James Heath
(@AJ_HEATH20) reported
from
Lambeth, England
@t_hartley @virginmedia Also his internet seems to cut out every night at exactly 00:00 when we’re playing COD, please can you sort?
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia I just got a direct message from you but i dont think it was you! Also no issues but the wifi wasnt working. Its back now will go again
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David
(@davidlumley05) reported
from
Banstead, England
@virginmedia you really are a shower of you know what! Had no internet for over 24 hours, and when we finally get through over an hour on hold, you can’t give us any info because your servers are down! Sort yourselves out!!!
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia Issue is still ongoing. I have called the helpline twice and after dialling my password and getting a dial tone, I have been cut off both times before speaking to anyone. Are your phone lines broken?
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Umar
(@Umar_iFL) reported
from
Merton, England
Surely @virginmedia should be offering full refunds for any customers that bought #JoshuaPulev Picture issues still not fixed. RT to get @virginmedia attention as they haven’t made any comment on it yet.
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
Missed the whole 2nd half of the Chelsea game thanks to @virginmedia. Good luck to whoever answers the phone in their call center tomorrow cause I am gonna go ape **** on them 😤🤬
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia I have made a formal complaint and i already have the connect app, it does not help me!
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia it's been 3 hours and we still don't have WiFi. We shouldn't have to wait 48 hours of bad service for a refund when this **** happens every few days 😵#virginmediadown
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Sam Clayton
(@Samclaytz) reported
from
Whyteleafe, England
What ******** is wrong with the quality keeps going blurry @virginmedia i want my £25 notes back best not stay like this for the AJ fight, got couple hours to sort it ffs
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia Its now been 6 hours and nobody had called me. This is the bad service I am talking about! Its not good enough!
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia waiting an hour on the phone and then someone puts the phone down on me, what is wrong with you guys?
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
@virginmedia It’s happening periodically on a wired connection (not wifi related). When it happens upstream drops to 150-300Kbps and downstream drops massively too. No known issues reported in my area, but it’s been happening for a few days now.
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Peter Holbrook
(@peteholbrook) reported
from
London, England
@virginmedia is their an outage in SE London ? I’ve lost everything.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AR #55
(@G1NG355) reported
from
Glasgow, Scotland
@virginmedia Yes, we got our package reduced.. And was quoted a price for basic TV, phone line and WiFi.. We received an email confirming this but upon receiving this our TV services was disconnected. On the email it stated that no TV service was included, upon calling up.. We were told this
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chris james 🇵🇸 🏴
(@chrisj1971cj) reported
@adamboultonTABB @IrvineWelsh @VodafoneGroup virgin media even worse - they refuse to disconnect completely - then lumber people with obscene charges when you have to cancel your direct debit- ofgem - cisas utterly toothless and cant help
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AR #55
(@G1NG355) reported
from
Glasgow, Scotland
@virginmedia Cannot be rectified as the services have been disconnected. I spoke with someone on Friday that said services would be reinstated within 4 hours. After 6 hours, we received nothing. Called back and basically said that call never happened and have no log of the call.
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Geedoubleyou
(@Galactic_Works) reported
@virginmedia No I won't be either, and I won't be liable as you have broken your contract with me by not fixing issues that I have reported consistently for 9 months straight.
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Saiful Alam Bhuiyan
(@SaifulCuo07) reported
@virginmedia Hi thanks for your kind response. Basically My @virginmedia contact going to end on 13th September and I decide not to renew my contract any more (after been with virgin media last 8 years) so I called on 27th august to confirm it but one of the customer service agent told me…
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Carl Wearmouth
(@CarlWearmouth) reported
@virginmedia Hi virgin media can you tell me why i cant cancel my virgin package when you keep cutting me off the phone and now try to say my cancellation letter is a letter of complaint which it clearly is not
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Nancy
(@Nannnnce_) reported
I’ve just re downloaded Twitter to express just how terrible @virginmedia customer service has got to be, I thought EE was bad but this is on another extra terrestrial level
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AR #55
(@G1NG355) reported
@virginmedia So, we've been on the phone around 5,6 times with no help at all.. And getting conflicting stories from each person that we've spoken too. And we have no TV, they suggested an engineer come out but will not be available for another two weeks. So, we've to sit without TV till then
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sophie
(@sophie30805597) reported
@virginmedia @UniHomes Called you everyday for the past two weeks because our router hasn’t arrived. We’ve been told so many different days, and just now we were told three weeks. I can’t be without wifi during university and my flatmate works from home so he’ll get fired. Help.
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Lawrence ‘Chunk’ Cohen
(@G00NIES85) reported
@virginmedia As I’ve already mentioned… it’s always tomorrow, 4pm. It’s been a week. Just answer the Damn question please. WA72DS. What’s the reason for the week long absence of service? Why has there been no confirmation of the compensation? ITS BEEN A WEEK WITHOUT SERVICE.