Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 02/06/2026 09:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Wandsworth, Hounslow, Southwark, Greater London, Croydon, Carshalton, Mitcham, Coulsdon, Kensington, West Molesey, Fulham, Leatherhead and Twickenham.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCity of Westminster Internet
United KingdomWandsworth Internet
United KingdomHounslow Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • ImaginaryCard Mo-Mo (@ImaginaryCard) reported from Hammersmith, England

    Missed the whole 2nd half of the Chelsea game thanks to @virginmedia. Good luck to whoever answers the phone in their call center tomorrow cause I am gonna go ape **** on them 😤🤬

  • KittyPoole Kitty Poole (@KittyPoole) reported from Kensington, England

    @virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!

  • AJ_HEATH20 Andrew James Heath (@AJ_HEATH20) reported from Lambeth, England

    @t_hartley @virginmedia Also his internet seems to cut out every night at exactly 00:00 when we’re playing COD, please can you sort?

  • RaphPH Raph Pour-Hashemi (@RaphPH) reported from London, England

    @virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.

  • stevemassart PHorV™ ☃️🎄🎁🎅🛷 (@stevemassart) reported from Banstead, England

    Hey @virginmedia sort out your **** internet, gone down 5 times today 🤬

  • Umar_iFL Umar (@Umar_iFL) reported from Merton, England

    Surely @virginmedia should be offering full refunds for any customers that bought #JoshuaPulev Picture issues still not fixed. RT to get @virginmedia attention as they haven’t made any comment on it yet.

  • DasMulk Sam McMulkin (@DasMulk) reported from Spelthorne District, England

    What's with all the breakup on @SkySports box office. Don't charge £26 if you can't provide a HD service @virginmedia

  • RaphPH Raph Pour-Hashemi (@RaphPH) reported from London, England

    @virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.

  • Samclaytz Sam Clayton (@Samclaytz) reported from Whyteleafe, England

    What ******** is wrong with the quality keeps going blurry @virginmedia i want my £25 notes back best not stay like this for the AJ fight, got couple hours to sort it ffs

  • yoelbrightman Yoel Brightman (@yoelbrightman) reported from London, England

    Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds

  • _georgey george (@_georgey) reported from Richmond, England

    Obviously never got a response from this @virginmedia

  • JamesTeodorini James Teodorini (@JamesTeodorini) reported from Wandsworth, England

    @virginmedia this is an absolute joke. No warning that there were issues with the AJ/Pulev stream so people are paying £26 for a basically unwatchable stream. If there's no refund you're defrauding your customers by getting them to pay for a service you knew wasn't working.

  • invisiblehive Pocket Tips (@invisiblehive) reported from Camberwell, England

    @virginmedia so not only have we had no service for 9 months - you now want to charge extra as we are cancelling now. Seriously the worst service on record. 5 hours to answer call as well.

  • Housewife6 Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡

  • SBranston Sarah Branston (@SBranston) reported from Redhill, England

    @virginmedia Bravo 👏 Extraordinary customer service from the nicest of people in a call centre. Helpful Kind Fair If only @BarclaysUK had matched this. 🤬 Incoherent Contradictory info from websites Two failed live chats Merry Xmas to all teams in call centres.

  • SaraBarman Sara Barman (@SaraBarman) reported from London, England

    @virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.

  • persianuk2017 Hadi Taheri (@persianuk2017) reported from Kensington, England

    @virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.

  • mun2010cr Maisy Ray (@mun2010cr) reported from London, England

    @virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia

  • SaraBarman Sara Barman (@SaraBarman) reported from London, England

    @virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡

  • mun2010cr Maisy Ray (@mun2010cr) reported from London, England

    Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • carliej63398204 carlie james (@carliej63398204) reported

    @virginmedia @Ofcom please do something about Virgins poor service. The Twitter page is full of complaints yet they blame their customers homes! Surly the amount of complaints and lack or response to email complaints tells them something about their service

  • _jgriffin Jonathan Griffin (@_jgriffin) reported

    @virginmedia My initial complaint was logged with your #CEO office on the 8 November. I have asked for a response several times and I have had no response. #PoorCustomerService

  • JackRNorman94 Jack Norman (@JackRNorman94) reported

    @virginmedia wifi is down and I start work from home soon. Been on hold for nearly an hour now and no answer. App says my service is ‘spot on’. Please help.

  • gillyman10 IDG (@gillyman10) reported

    @virginmedia Thank you for getting back to me but here is where the problem is.... i have been calling for days, as a paying customer i am left on hold for what can be hours and then i am insulted further by being hung up on- just not good enough, I dont need the retention department!

  • nathan_pea Nathan Harrison (@nathan_pea) reported

    @virginmedia been without TV and WIFI for 5 days now because I need assistance setting up. Been on hold over 1hr numerous times for you to hang up as soon as the call goes through. Needs to be sorted today or you can take the box back

  • Andy_Morley Andy Morley (@Andy_Morley) reported

    Internet down yet again @virginmedia area 30

  • barnsleytown Derek Carpenter (@barnsleytown) reported

    @virginmedia First half hour of my day wasted listening to music! When are you going to deal with Customers. I need tech support for a hub that’s died 2 days ago. Will you reimburse lost service. It is critical to the vulnerable! Trustpilot next.

  • itsneekiee 🐏 (@itsneekiee) reported

    @virginmedia No i literally said problems with Sky WiFi bro

  • JoshGrimshaw11 Josh Grimshaw (@JoshGrimshaw11) reported

    @JaackMarak @virginmedia Wouldn’t be a problem if it was something on my end but haven’t touched it, I’d be on hold for about 2 hours as well if I rang up

  • kian0___ kian (@kian0___) reported

    @virginmedia been like it for months, had no issues with the old box then you gave out new ones that are terrible.