Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Epsom, England
The most recent Virgin Media outage reports came from the following cities: Tadworth, Redhill, Croydon, City of Westminster, Hammersmith, Southwark, Kingston upon Thames, Westminster Abbey, Caterham, Walton-on-Thames, Leatherhead, Hounslow, Mitcham, Merton, and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
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Wi-fi | 22 hours ago |
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Internet | 23 hours ago |
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Internet | 23 hours ago |
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Internet | 1 day ago |
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Internet | 1 day ago |
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Wi-fi | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Our Family Blog (@TheLifeIShare) reported from Richmond, EnglandMore spam scam calls claiming to be from @virginmedia today. I’ve put in a complaint but not hopeful as they seem to want to blame anyone but the apparent leak of numbers to scammers. Offcom or somewhere higher next if we don’t get this sorted. Blog post tomorrow. I’m pissed off.
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Elizabeth Silva (@faysasilva) reported from Kensington, England@virginmedia I have not internet in my flat in EC1V9ET since Monday. No explanation no comment and after calling the Customer Service team every day for an update today I was told that I should not be working from home if I’m not a business.! So that’s just 👍 great. That’s why 1
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MOMO (@ImaginaryCard) reported from Hammersmith, England@virginmedia How's that gonna fix my problem? Twice in 2 weeks I've had no service. Can I cancel my contract if I'm in the 1st month?
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ED PARSONS (@edparsons) reported from Richmond, England@virginmedia Yes but only after taking the complaint to CISAS, really poor support I’m afraid to say...
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Anthony Payne (@Anthony_Lonres) reported from Kensington, England@virginmedia Your online status reports no faults but as I said in the thread, I have called your support centre at least 10 times & they confirm there is a fault which has been the case since the 2nd of March. I am assured, every time I call, that it will be fixed within 7 days. It never is
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Anthony Payne (@Anthony_Lonres) reported from Kensington, EnglandTo all my friends who recommended @virginmedia please don’t contact me again. They are without doubt the worst company I have had the misfortune of being a customer to. If you’re considering them. Don’t.
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Tech Zilla (@TechZilla_) reported from Brentford, England@virginmedia Well your customers report issues on download detector because you guys are so difficult to reach!
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Om3gaPh0enix (@Om3gaPh0enix) reported from Whyteleafe, England@virginmedia Your website said that by 23:30pm last night the issues would be sorted it is now 10:45am the next day and it's still not sorted why am I paying for a terrible service??
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Tech Zilla (@TechZilla_) reported from Brentford, England@virginmedia When I checked other sites like down detector it shows Virgin broadband is down all over london so how come you don’t know that?
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Lee James (@winetaff) reported from Esher, England@virginmedia Apparently a local fault but my signal test says no issue -still not resolved and still no TV -follow up call that was promised within 3 days hasn’t materialised (Day 6 and counting)
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ED PARSONS (@edparsons) reported from Wandsworth, England@mikejtisherwood @virginmedia Good Luck took @virginmedia 3 months to respond to my complaint! They are great until something goes wrong..
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Laura Greenaway (@LauraGreenawa12) reported from Merton, England@BeckyEverson @SkyUK @virginmedia Nope, virgin always lagging or down completely, have to reboot or switch between 2g or 5 g
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Gary Ekins (@garyekins) reported from Epsom and Ewell District, England@virginmedia Out of nowhere service stops. Everything is plugged in correctly. Restart. Nothing works. Give it a few hours and miraculously starts working again. About once a week now.
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Our Family Blog (@TheLifeIShare) reported from Richmond, England@Ofcom hi, @virginmedia is refusing to help us deal with constant scam calls on a new number after our old one was bombarded with them too. It would seem that that somehow scammers have got hold of some of their numbers. How do we deal with this if Virgin won’t?
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John Boxall (@jdboxall) reported from Merton, EnglandHey @virginmedia your website says no problems with Broadband in SW19 - been dropping out all morning and your own diagnostic tool says: There's a network issue which maybe affecting your broadband service. Please advise when you will fix it and update your mendacious website.
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The Honourable Jack Bremer, Laird of Loch Borralan (@jackbremer) reported from Wandsworth, England@virginmedia All, got builders in, need to talk to someone The point I was making was your app is bad
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James Meredith (@Jamesmeredith) reported from Camberwell, England@CommunityFibre @virginmedia #broadband #internet I cancelled Virgin Media broadband in January due to poor customer service and very poor upload speed. Community Fibre are an amazing company! Speeds upload & down 150meg half the price of Virgin. Cust Serv outstanding!! CF!👍🏻👍🏻👍🏻
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Om3gaPh0enix (@Om3gaPh0enix) reported from Whyteleafe, England@virginmedia WHY IS YOUR SERVICE SOOOO BAD SECOND TIME IN A WEEK
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Raymond Barber (@RayBarber21) reported from Wandsworth, England@virginmedia every weekend, without fail, 5 minutes before the GP, your rubbish internet stops working. Why?
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Om3gaPh0enix (@Om3gaPh0enix) reported from Whyteleafe, England@virginmedia AN ESTIMATED FIX TIME OF 11:30PM ARE YOU KIDDING ME!!! AND YET YOU'LL STILL GOING TO BE CHARGING ME EVEN WHEN I HAVE NO SERVICE
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jane Campion Hoye (@JaneCampionHoye) reported from Birmingham, England@virginmedia obviously massive problems!! All services down for 2 days, now reinstalled but they've deleted my Sent box on their server so I can't email documents, badly affects work and no technical support. They just cut out and hang up!!!
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KerryD (@KerryDo02658828) reported from Musselburgh, Scotland@ELCouncil I Brought this to your attention yesterday via your online comment/complaint form. No reply yet. @virginmedia
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Dani (@dansuela_) reported from Swindon, England@virginmedia If you read my first tweet properly you'll see my landlord has already done this. Don't bother sending me the same generic message you send everyone else, just get it sorted. So many people with the same issue!
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Alan Robertson (@alaninrepose) reported from Edinburgh, Scotland@virginmedia two hours on a call with your team today constantly on hold - what has happened to your customer service
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Lynne Webster (@lynneglenn13) reported from South Shore, England@virginmedia I suggest this call is listened to as if this is the Calibre of customer service agents then Richard Branson really needs to know. I will not let this drop 😡😡
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Chloe (@chloeelton13) reported from Dover, England@virginmedia mine and my partners WiFi hasn’t been working for 1 weeks now try phoning them no answer sent a complaint no answer bad service considering the amount of money he pays for it
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Mark Donovan (@DonnyNo6) reported from Burnham, England@virginmedia absolutely shocking that a supposed valued customer has to now wait six weeks for a sizeable refund. #virginmedia #shocking #poorservice
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Charles Kelly (@cllrcharles) reported from Borehamwood, EnglandSpeaking to a human being is impossible. You are taking around the loop and then they hang up on you. You have to listen to this infuriating patronising voice for 10 minutes before being cut off. @virginmedia @BritishTelecom @richardbranson #badcustomerservice #virgin
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Lucy (@lshudall) reported from Gildersome, England@virginmedia The service status page says there are no known issues with broadband, but i still have no service and there's no option to receive updates
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Sam Gravener (@Spr1718) reported from Norwich, England@BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent