Virgin Media outages and service status in Epsom, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Addlestone, Hammersmith, Brentford, Chertsey, Wandsworth, Hounslow, Sutton, Mitcham, Isleworth, Redhill, Caterham, Kingston upon Thames, Walton-on-Thames, and Tadworth.

City	Problem Type	Report Time
Croydon	Internet	1 hour ago
Croydon	Internet	2 hours ago
Croydon	Internet	8 hours ago
Addlestone	TV	10 hours ago
Hammersmith	Internet	12 hours ago
Hammersmith	Internet	20 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  Andrew Wood (@andrewlwood) reported 41 seconds ago from Hounslow, England

  @virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.

• 
  JamesLee85 (@jameslee_1985) reported 2 minutes ago from Croydon, England

  Apologies for the stream interruption last night folks- @virginmedia my ISP is dealing with a large service outage. Hopefully back up tonight!

• 
  Jessica Carmody (@JessicaCarmodyV) reported 3 minutes ago from Richmond, England

  @virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 4 minutes ago from Hounslow, England

  @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

• 
  Kwame Gyamfi (@Kwame916) reported 5 minutes ago from Wandsworth, England

  Virgin Media - prices up, service down. Useless, useless, useless. #VirginMedia

• 
  J (@not_on_fire) reported 5 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  John T Davies 💙🇺🇦💛 (@jtdavies) reported 15 minutes ago from Hounslow, England

  @realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL

• 
  SusannJerry (@MrsJerryTweets) reported 16 minutes ago from Hounslow, England

  @8252Hazel @virginmedia Yes it has been unreliable for a week now. Their customer phone line goes straight to voicemail. Monthly bill goes up by£9 this month for such a poor service.

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 18 minutes ago from Hounslow, England

  @virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working

• 
  Befitat50 (@befitat50) reported 22 minutes ago from Lambeth, England

  @virginmedia what’s going on again with this internet at sw4? You just can’t fix a problem? Please don’t come up with your usual excuses and fix itttttt..

• 
  Jacqson (@JacquelineCabl9) reported 23 minutes ago from Spelthorne District, England

  @virginmedia How do I cancel without more incurred costs and wasted time

• 
  Charbster (@charbster) reported 25 minutes ago from Wandsworth, England

  @virginmedia do you have website issues? Chat function not responding.

• 
  Mrs R (@KateRenton) reported 28 minutes ago from Merton, England

  @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

• 
  Craig Freeman (@craigdfreeman) reported 28 minutes ago from Redhill, England

  @virginmedia first day as a new customer and hub 3 isn’t working and stream box isn’t turning on. Have followed guides on both counts and all cables are connected correctly. Hub is giving out a signal but light isn’t turning white. Stream box is totally dead. So frustrating!

• 
  Stephen Champion (@Champs707007) reported 28 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  Jeff Brown (@fadermonkeyking) reported 39 minutes ago from Richmond, England

  @virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 41 minutes ago from West Molesey, England

  @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

• 
  Justin Moore (@jm1967uk) reported 49 minutes ago from Redhill, England

  @virginmedia Broadband outage this morning, unable to listen to @lbc online or any Global station or website. No doubt other sites are unreachable too. You have increased my bill and this is the "service" you are providing.

• 
  kim forrester⭐️⭐️⭐️⭐️⭐️⭐️ (@pool1206) reported 50 minutes ago from Kingston upon Thames, England

  @virginmedia no service on landline for 5 weeks first saying no issue then saying on going issue tv distorted too cant get to speak to no one saying will be sorted on 12th no refund

• 
  Tinders (@safctinders) reported 55 minutes ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ali Dalton (@alidalton) reported 5 minutes ago

  In 2017 I was the first designer at a UK fintech startup now valued at $100m+, with 500+ employees across 60 countries. It was just me, two founders, and two others in a room in London. The work wasn't a redesign. It was branding and the early flows for a payments platform. Nobody in that room called it design strategy. It was five people deciding how the product should work before there was a product. Then I spent almost a decade in the corporate world. Citibank, Mercedes, NatWest, Virgin Media. Products used by 50M+ people. £11M NPV on one project. That world taught me systems thinking, rigour, how to make a decision that survives fifteen stakeholders and a compliance review. It also taught me that six months to ship a signup flow is not a law of physics. It's a byproduct of the org chart. Most funded founders assume those two things come as a package. That if you want big company craft you have to accept big company timelines. You don't. The thinking travels. The process doesn't have to. I didn't leave because the work was bad. It was the best training I could have asked for. I left because I wanted the room of five again. Take everything those companies taught me and run it my way. No six week kickoff. No deck to justify a deck. A way founders can actually work with. So I started my studio last year. 5+ projects since across Fintech, publishing, agri-tech, and two founders launching their brands from zero. It's graft. But it's my graft now. If you're funded, building, and the product works but the numbers don't - that's the exact problem I spend my days on.

• 
  Scarlett Shaw (@ScarlettShaw) reported 8 minutes ago

  The one touch switch for broadband might sound like a good idea but here’s something they don’t mention. When you leave @virginmedia , the email address you’ve had for 30 years is deleted. So you have to spend hours and hours changing login details on everything. It’s so stupid.

• 
  Richard Bignell (@NothingLane) reported 8 minutes ago

  @trapdoor456 @virginmedia Nope, but much the same story. Dumped useless Virgin years ago. Now with @zeninternet. Once you start a contract, the price NEVER increases. They're a UK company, so absolutely no overseas call centres and the tech service has been first class.

• 
  Andrea ™ 🏳️‍🌈 (@I_am_Leighton_) reported 13 minutes ago

  Apparently to change to a new contract within @virginmedia they have to leave me with no tv etc for 4 days even though I’m already with them. I’ve never heard anything more ridiculous. Think I’ll be just be cancelling. Keep your renewal offer lol joke of a company

• 
  Boxing and Realtalk (@SexyBoxing1) reported 14 minutes ago

  @ReturnofColin2 @virginmedia customer service

• 
  🌈april🐾 (@77razr) reported 15 minutes ago

  Im back online. Spent hours troubleshooting our new router which was only doing Ethernet and not wireless. I lug my pc downstairs to check the settings. OUR PRINTED PASSWORD IS MISSING TWO ******* CHARACTERS **** VIRGIN MEDIA **** YOU

• 
  Eternal Elneny (@eternalelneny) reported 16 minutes ago

  @virginmedia With all due respect, the engineers have been there all day, I saw two of them having a 40 minute lunch break at 10am at Greggs. Can you push these engineers to get this completed today? Compensation isn’t a valid response to not being able to work - ridiculous service

• 
  Pari Passu Newsletter (@PariPassu_Rx) reported 18 minutes ago

  Telefónica and Liberty Global are looking at ways to bring down the £22bn debt pile at Virgin Media O2, their UK joint venture, after a sharp sell-off in the company's bonds. A roughly $925mn unsecured note fell to as low as 57 cents on the dollar this week, down from about 78 at the start of July, and even the senior secured paper slipped. The measures under discussion include cutting the expected £200mn dividend, pulling back capex, and reducing headcount.

• 
  Moots (@JJMootts) reported 19 minutes ago

  I swear @virginmedia have to be the most frustrating company to deal with ever!! Absolutely useless customer service.

• 
  pxk (@paynexkillerYT) reported 30 minutes ago

  Internet is down AGAIN. @virginmedia