Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 01/27/2026 02:30

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, City of Westminster, Croydon, Fulham, Hounslow, Leatherhead, Greater London, Wandsworth, Kensington, Twickenham, Mitcham, Hammersmith, Beckenham and Addlestone.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCity of Westminster Internet
United KingdomLondon Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • pauldurie p2.0 ✊🏻 🏳️‍🌈 #BLM (@pauldurie) reported from London, England

    @PippaCrerar @virginmedia If you're using a Virgin router I would buy another one as they're useless Main issue I found was they don't switch between 2.4GHz/5GHz very well If you want stronger signal then switch off 5GHz

  • AgneseRovati Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Brentford, England

    @virginmedia hello? Are you there? Have been a Virgin Media costumer for literally 3 days and I’ve already got the worse service and am very disappointed by the overall experience. I’ve been trying to call someone from the customer service team since Friday to no avail...

  • invisiblehive Pocket Tips (@invisiblehive) reported from Camberwell, England

    @virginmedia worst service now. Paying for a TiVo box and have had no wifi or TV working for nearly 9 months now. Have tried a booster now cannot get through to cs.

  • MoriartyMark Mark Moriarty (@MoriartyMark) reported from Merton, England

    @virginmedia don’t really enjoy my internet going down 5 times a day is there any danger of anyone answering your phones so I can get them to take this **** out?!

  • DeanCallan Dean Callan (@DeanCallan) reported from Camberwell, England

    @virginmedia Every night I lose internet, I might just stop the direct debit and see how long it takes you to fix that?

  • MissMikaSimmons MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England

    @virginmedia Awful. I ask you again - what exactly are you spending customer fees on?

  • dkurland92 Donnchadh (@dkurland92) reported from Brentford, England

    @virginmedia hey is there a problem with the internet in NW London it’s very slow today ?

  • DWozza Wozza (@DWozza) reported from Merton, England

    @virginmedia I waited for a hour and twenty minutes and your guys out the phone down on me and you haven’t even got the courtesy to respond?

  • DWozza Wozza (@DWozza) reported from Merton, England

    @virginmedia someone just answered and then put the phone down on me

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from London, England

    @virginmedia The auto response system is terrible & apparently someone should have responded to my refund query & guess what? No one has bothered.

  • CarlyCella carly cella (@CarlyCella) reported from Wandsworth, England

    @virginmedia what is going on with your broadband and would help if your phones are answered by someone who can actually help!!!

  • justclearuk Just Clear (@justclearuk) reported from Richmond, England

    @virginmedia shocking service lately and we are not happy clients, with broadband being down. We were forced to upgrade and then the engineer didn’t even bother to show up. Waited over 4 hours on the phone. Finally had enough and will be disconnecting.

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from London, England

    @virginmedia I have better things to do with my time than phoning @virginmedia The system should pick up on this. Virgin’s system is quick to chase me regarding the return of a bloody hub. Absolutely atrocious service.

  • TheRealMrDrew G (@TheRealMrDrew) reported from London, England

    @virginmedia That issue fixed itself. However, this evening we're getting the same problem. This has been going on for the past week on and off. I'm now told that the issue is estimated to be fixed by 2pm tomorrow - the service we've received from Virgin has been particularly poor of late

  • hdl_dl helena (@hdl_dl) reported from Kensington, England

    @virginmedia Hi, still with the problem. Broken and distorted image and audio

  • MissMikaSimmons MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England

    @virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?

  • chrismsutcliffe Chris Sutcliffe (@chrismsutcliffe) reported from Camberwell, England

    @tzusj @virginmedia .@virginmedia are just the worst. Over the course of about four months we found they incentivise their call centre staff to full on lie to you. Awful business practice, puts their service staff in a real bind

  • Dizzyeek Julian D 🇪🇺 #FBPE 3.5% #proEU 🇧🇬 (@Dizzyeek) reported from Brentford, England

    Hi @virginmedia , my @E4Tweets HD channel 145 has been off for weeks.. What is going on? Ive tried everything to fix it but the problem is not with me...

  • KrLwsn Karl Lawson (@KrLwsn) reported from London, England

    @virginmedia Please could you arrange for a customer service advisor to call me. I've been holding 56 minutes, and my line was cut off while speaking to a member of your team. Feel free to DM me for more information.

  • proutyben Ben Prouty (@proutyben) reported from Richmond, England

    @virginmedia Any news on when your fibre service will be running again in Richmond (TW10)? I switched to VM a month ago and already two full days of no internet. Crazy! Never had one blackout with Sky Broadband in two years. Regretting the switch!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Danjsalt Dan Salt (@Danjsalt) reported

    @RobFZS @virginmedia I am sick of it I think I might go back to ADSL - I never had issues like this with Plusnet

  • ali_attalla 3lawe (@ali_attalla) reported

    @virginmedia Yes. It says that there are no issues... But when calling virgin. There has been an outage in my area since January which @virginmedia have still not fixed..

  • cas_of_ag martin cason (@cas_of_ag) reported

    @virginmedia Sorry didn't see this last night. I know I had a couple of issues last night connecting though

  • EmzeeJaye Emily-jaye collins. (@EmzeeJaye) reported

    @virginmedia No number was left, also it was off of a withheld number. I never gave my mobile either, I categorically asked to be called on my landline. I also didn’t appreciate being called late in the evening either.

  • WillBlackwater2 William Black 🇬🇧 (@WillBlackwater2) reported

    @Danjsalt @virginmedia Dan, if you want a battle, have one. I took them to arbitration and BBC Watchdog. It was the only way to make them take interest. My 200mb service was running at 3mb or less at peak hours.

  • ChrisLordPhoto Lord Photography (@ChrisLordPhoto) reported

    @virginmedia got your oomph bundle and should have 600mb broadband and I’m not even getting 100mb. Also still not received my mobile sim!! No live chat. No one answers phone for hours on end!! HELP!!!

  • Luke_251089 Luke (@Luke_251089) reported

    @virginmedia yeah i did that, took me 20 mins to get to “we have checked your service and there are no issues, restart your box and if the problem persists go online to our help pages” 🤔🤔🤔🤔

  • IM4LOSER wayne (@IM4LOSER) reported

    @virginmedia I’ve done that and it says no known issues

  • Danjsalt Dan Salt (@Danjsalt) reported

    I have never had such an appalling broadband experience as I am having with @virginmedia - a dedicated network and it is utterly crap

  • jfletch1305 Josh Fletcher (@jfletch1305) reported

    @virginmedia service is down to my house but your site is saying no issues in the area. Done everything you’ve suggested and the service test. Now it won’t let me take anymore tests!