Virgin Media Outage Report in Epsom, Surrey, England
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The latest reports from users having issues in Epsom come from postal codes KT19 and KT18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Croydon, Southwark, Hounslow, Carshalton, Addlestone, Sutton, Hammersmith, Dorking, Guildford, Walton-on-Thames, Woking, Richmond and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| City of Westminster |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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DianaS
(@DianaAlexS) reported
from
London, England
@virginmedia ** PLEASE NOTE ** We don't have human agents supporting troubleshooting / technical issues over our Messaging Platform. If you wish to speak to someone please contact one of the Team on 150 from your Virgin Media Landline or 0345 454 1111 Well that was "helfpul"
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Millwall halfwayline
(@millwalljdb) reported
from
Camberwell, England
@virginmedia I am trying to watch millwall on the sky sports red button service.....the commentary is of the wrong game.....can you fix please.....this is not effecting sky viewers
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Haider Al-Rekabi 🏴☠️
(@HaiderAlRekabi) reported
from
Spelthorne District, England
@virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!
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Jane Common
(@JaneCommon) reported
from
Camberwell, England
@virginmedia hi, internet down in se5. A bit of a disaster for me as I have so much work on. Could you ask someone to check it?
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@Barclays why do I keep getting Error Code: 30915? I’ve been trying to log into my account for a LONG while now!! Coz of not having access @virginmedia have been stealing DD from my account even though I no lover have a subscription with them! Pls fix this b4 more money is taken!
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(An)TonyM 🇺🇦
(@wowbaggerish) reported
from
Epsom and Ewell District, England
@virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!
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R. Aaron
(@aaronuart) reported
from
Merton, England
@virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@Barclays Why do I keep getting Error Code: 30915?? I’ve been trying to log into my acct for a LONG time now! Bcoz of not having access to my acct @virginmedia have been stealing DD even though I no longer have contract/subscription with them. Pls fix this b4 more money is taken!
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Mr Wookie aka Cliff
(@DogAteMyWookie) reported
from
Croydon, England
Hey @virginmedia when are people in the CR0 postcode going to get their Internet back? It's been down since lunch? Any ETA? Need to plan if I need to go to the office tomorrow instead.
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Jane Common
(@JaneCommon) reported
from
Camberwell, England
@virginmedia It obviously is an area issue as we have an area WhatsApp group and everyone’s internet is down: but I don’t have time to call as I have appointments all afternoon and knowi will be stuck in a queue for an hour minimum. Can you email to alert them to the issue???
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Will Jennings
(@willjennings80) reported
from
Lambeth, England
@virginmedia You're internet is down *again* in sw9 and your internet service checker page does not work on mobile phones
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Jane Common
(@JaneCommon) reported
from
Camberwell, England
@virginmedia I haven’t but everybody in my area having problems and we are all fuming.
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Baz, Wacky worm!
(@mobiusb2) reported
from
Lambeth, England
@virginmedia !this four days in a row now, with Broadband down most of day, down again! Apparently same for neighbour.when will it be fixed! ?
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Tim Hole
(@TimHole) reported
from
Kingston upon Thames, England
@virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.
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R. Aaron
(@aaronuart) reported
from
Merton, England
@virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long
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Tim Hole
(@TimHole) reported
from
West Molesey, England
@virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.
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Baz, Wacky worm!
(@mobiusb2) reported
from
Lambeth, England
Oh great Broadband broken! , and now got to wait in for Virgin media to fix it tommorow afternoon. Probably punishment for not watching the funeral.
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Marta
(@itsmartamoya) reported
from
Merton, England
@virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.
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Ivan L Petrov 伊凡🇺🇦
(@Ivan_Petrov) reported
from
Lambeth, England
@virginmedia Is there an outage in SW4? I checked the online status on your webpage, but it says there are no issues and yet I do not have internet at home.
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Millwall halfwayline
(@millwalljdb) reported
from
Camberwell, England
@philclarke0170 Virgin media seems to be the problem
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eleanor Bacon
(@bacon6_ellie) reported
@virginmedia I have text in, I’ve already said that. I’m leaving VM as soon as possible - worst customer service I have ever experienced
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James Wade
(@jugglingjames1) reported
@virginmedia Hi ZR! Unfortunately not 😢 please tell me you can help
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Kelly blue angel
(@Kellyclay13) reported
@virginmedia your broadband is terrible today for signal. £50 a month I pay. Might see if can get cheaper and reliable elsewhere
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Martyn
(@martynhardacre) reported
@virginmedia Hopefully before his £59 bill for 50mb broadband, Medium TV package and weekend calls goes up to £63 in two weeks which is scandalously high for a service you don't even actively offer anymore. Shameful to take advantage of pensioners like this
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Nick
(@swifty2Fifty) reported
@virginmedia Hi, yes all connected. However I have two error messages. Errors (m59) and (m60)
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🇬🇧ʀɪᴄᴏツ 𝕧𝕒𝕟 𝓑𝓻𝓸𝓷𝓬𝓴𝓱𝓸𝓻𝓼𝓽🇳🇱
(@R301CO) reported
@virginmedia Spoiler alert. Don't touch Virgin with a barge pole, always be wary of companies that don't allow DMs on social media, take months to resolve issues, cut you off unexpectedly and show no loyalty to customers who've been with them since they began in 2006. Shambles of a service!
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Georgia Kulyarit
(@StreetLovinGK) reported
@virginmedia Its because someone else has a pending installation in our address. We had to ask them to cancel their contract (you lost customer) so reinstate our connection. Can you even help? How can you help? If you cant help this is a waste of time.
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Nick
(@swifty2Fifty) reported
@virginmedia Just any engineer. Was promised within 4 hours after talking to your customer service team at 9am. If you can private message me I can give you account details if that helps.
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Gary O'Brien
(@mr_gobrien) reported
@virginmedia i checked during the 2nd practice today - same problem as often - press the red button - when a multiscreen is then picked the sound switches from the commentary to the background noise - the yellow button is then supposed to toggle between commentary and background but doesn't.
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🇬🇧ʀɪᴄᴏツ 𝕧𝕒𝕟 𝓑𝓻𝓸𝓷𝓬𝓴𝓱𝓸𝓻𝓼𝓽🇳🇱
(@R301CO) reported
@virginmedia finally free from a provider that provides no real customer service and won't accept mails on twitter, a service I've been loyal to since their first day trading back in 2006 and been treated like **** over the past 6 months, so I finally I get my disconnection......