Virgin Media outages and service status in Epsom, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
- Virgin Media generated 3 outage signals in the last 24 hours around Epsom, including 3 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Jul 10, 7:22 AM GMT+1.
- Internet (60%)
- Total Blackout (15%)
- Wi-fi (13%)
- E-mail (6%)
- TV (5%)
- Phone (1%)
The latest reports from users having issues in Epsom come from postal codes KT19 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 10: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Epsom, England
The most recent Virgin Media outage reports came from the following cities: Hounslow, Hammersmith, Redhill, Croydon, Tadworth, Purley, Feltham, Brentford, Wandsworth, Caterham, Addlestone, Mitcham, Walton-on-Thames, Carshalton, and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
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Total Blackout | 8 hours ago |
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Internet | 17 hours ago |
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Wi-fi | 24 hours ago |
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Internet | 2 days ago |
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Internet | 2 days ago |
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Internet | 2 days ago |
Nearby cities with recent reports
16 recent signals
2 recent signals
1 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman
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Jeff Brown (@fadermonkeyking) reported from Richmond, England@virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!
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Ravinder Judge (@judge_ravinder) reported from Hounslow, England@virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡
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Richard 🏳️🌈 (he/him) (@Paul___SW18) reported from Wandsworth, EnglandHey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬
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Befitat50 (@befitat50) reported from Lambeth, England@virginmedia what’s going on again with this internet at sw4? You just can’t fix a problem? Please don’t come up with your usual excuses and fix itttttt..
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itsnotOK (@itsnotO56763609) reported from Spelthorne District, England@virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?
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Dr Mantis Toboggan M.D. 🏴 🇪🇺 (@DazzlingHamster) reported from Merton, England@virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.
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Shaun (@Shaun1799) reported from Kingston upon Thames, England@virginmedia having problems with my wifi would you help me out
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Jacqson (@JacquelineCabl9) reported from Laleham, England@spudbishop666 @virginmedia It is They still haven't resolved the problem from last year @02mobile1 is as bad
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Mike Fuller (@ninepine) reported from Kingswood, England.@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.
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Mike Fuller (@ninepine) reported from Banstead, England@virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.
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☆ Liezel ☆ (@liezel_t) reported from Merton, England@virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳
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peter james wigley (@pjwigley) reported from Kingston upon Thames, England@virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done
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Ivan L Petrov 伊凡🇺🇦 (@Ivan_Petrov) reported from Lambeth, England@virginmedia Is there an outage in SW4? I checked the online status on your webpage, but it says there are no issues and yet I do not have internet at home.
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Stuart the Copywriter (@StuartTarn) reported from Spelthorne District, EnglandA combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.
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🎤Toby Gilles🎤 (@tobygilles) reported from Hounslow, EnglandHas anyone with @virginmedia got the @SkySports red button working? I genuinely think it’s never worked for me and I’ve had Virgin for about 5 years now. I just wanna watch #Watfordfc. I’m paying enough, why do I not get the service?
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traymca 💙 (@traymca) reported from Worcester Park, England@virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia
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Haider Al-Rekabi 🏴☠️ (@HaiderAlRekabi) reported from Spelthorne District, England@virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!
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John lumb (@Johnlumb67) reported from Richmond, England@virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jonathan Kirk (@doubledutch13) reported@virginmedia having been treated disgracefully just after my wife died I’m delight you are 28 000 000 lighter in the pocket. You were truly awful and I’ll never ever use you again. Ever. #youdeserveit #laughingnow
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Dermot O'Leary (@dollDCFC) reported@virginmedia @siemaiqbal The only tweets we ever see here about Virgin are those complaining when their service has been interrupted, which is understandable.I wonder though what % of Virgin customers it represents? From personal experience my service has been out a very few times over 20+ years.
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The FPL Armband (@TheFPLArmband) reported@JDSuker @virginmedia They’re the worst. I’m NEVER going back to them
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Nathan Gage (@NathanGage15) reported@virginmedia @BonesE78 My contract is about to expire I won't be renewing it as the best price they can do is double what I'm currently paying however a new customer can get the same package for £10pm cheaper than what I'm currently paying.
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Flossie Smith (@LostPigeonPost) reported@Stsantek @virginmedia I can’t wait to leave Virgin but my husband can’t face the thought of having to ditch his Blue Yonder email address. It took me a week to switch mine and I will never say another good eord about Virgin again. It’s beyond hideous.
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That Autistic Guy 🇬🇧 🇮🇱 🎗 (@thatautisticguy) reported@Stsantek @virginmedia Lemme guess? Indian call centre full of scumbags who have no concept of english, customer service or anything else thats civilised?
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Humberside Police Exposed (@humberbeats) reported@daviddunninguk @O2 They handed out their customer service section to another organisation (Virgin Media I think) and it’s been an absolute bin fire ever since.
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Victor (@winningearly) reportedOfcom has fined Virgin Media O2 £28 million after concluding that, over a prolonged period, many customers faced unnecessary obstacles when trying to cancel their services.
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Rob Heneghan (@robheneghan) reported@virginmedia another 2 days with no broadband and limited tv service….getting to be a very regular occurrence now
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Stuart Green (@KillaScorp) reportedIs there a company in existence with worse customer service than @virginmedia? Great product, as long as nothing goes wrong and you have to deal with someone!