Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Kingston upon Thames, London, Southwark, City of Westminster, Hammersmith, Fulham, Hounslow, Croydon, Richmond, Woking, Redhill, Mitcham, Wandsworth, Beckenham and Merton.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston upon Thames |
Internet | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| Kingston upon Thames |
||
| Southwark |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia The account holder is my husband. The account number is 104507406 area 26. I made a complaint 2 days ago, where I put all payments receipts numbers but I’ve not received a response until now.
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
Another evening of @virginmedia broadband not working properly ... that’s about 8 days now it’s cut out several times through out the day! Think it time to cancel the contract!
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
@virginmedia Yes, the old rule of “turn it off and turn it on again” is not a fix.
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Edu Caselles
(@CasellesEdu) reported
from
Kensington, England
@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 10s later, he hanged up. 1/2
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Deborah Maclaren
(@MaclarenDeborah) reported
from
Richmond, England
@virginmedia No. It's an intermittent problem so is currently working. The message that goes out on the phone line ( when I call in to report when it ISN'T working) says Iit's a ''complex problem' . This is frustrating as your customer services ( appalling) said it would take until Sept 9 th
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Gary Lager
(@Garrardinho) reported
from
London, England
@virginmedia Can you arrange for one of them to call me tomorrow to resolve as it's a very simple issue but not one I can sort out through your automated service and I don't appreciate being messed about because someone's near the end of their shift.
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia I’m trying to solve a billing issue it’s been a month but It’s very difficult since your costumer service is terrible. I’ve paid all my bills but you are insisting that I didn’t. I’ve been at Bank I could confirm that I’ve paid. This is driving me crazy!
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.
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Kieran Kunhya 🚀
(@kierank_) reported
from
Camberwell, England
@virginmedia @Stephen_Neal Can you hire @PheedbackPhil to fix your tube WiFi
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Edu Caselles
(@CasellesEdu) reported
from
Kensington, England
@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 30s later, he hanged up. 1/2
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia still on the phone, still not working 💤
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Dan
(@DanStratford84) reported
from
Wandsworth, England
@emotionalprawn @SkyHelpTeam @virginmedia We use virgin and have no issues at all
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kevin lansdown
(@kslansdown) reported
from
Richmond, England
@virginmedia Many thanks for your help. I was finally able to get them. ... it did take a week and a lot of wasted time though
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Robin
(@mistergrainger) reported
from
Brentford, England
@virginmedia No, it's ok today though I got a fairly chocolate teapottish response from @LinkedInHelp 's support case mgt peeps. Am keeping a watching brief
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia 35 mins plus on the blower, still not answered. You customer service is a shambles. No info on the website either. Hanging up and going for a run,hopefully someone has pressed ctrl Alt del by the time I get back! 🙄
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Mark Viveash
(@MarkViveash) reported
from
Hounslow, England
Hi @virginmedia I am trying to close a mobile phone account for my dad who has dementia and is unable to speak to answer security questions & we don't have power of attorney. Speaking to your cancellation line has been a waste of time and awful customer service
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DvnBrxtn
(@devanHD) reported
from
Lambeth, England
Crashed #virginmedia again. All day no #WiFi Shite customer #servicevirginmedia No #internet all day. 40 minutes on hold. Hung up in disgust. #worstwifiprovider Moving from #virgin now. #shiteservice
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬
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Toby Everett
(@tobyeverett14) reported
from
Wandsworth, England
@virginmedia It’s honestly embarrassing how ludicrously incompetent this company is, read the previous tweets. I do not have high hopes for the text service but we shall see.
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Anna Jarman
(@AnnaLouise1980) reported
from
Kingston upon Thames, England
@virginmedia can someone contact me about my very poor broadband service, please. I consistently have to use 4G in my own home!! I have tried calling, messaging, complaining for months now, but no one gets back to me..!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Maria Compadre
(@ever_longing) reported
@virginmedia Why? Compensation for prolonged periods of broadband outage need to insulate us against costs such as mobile data cover from elsewhere.A flat fee refunded per day to cover additional costs incurred. Penalties will get more @virginmedia @Virgin engineers to fix it #virginmedia
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Stephen Murray
(@supermintyone) reported
@virginmedia Still down, 3 days now! What are you going to do?
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scott sergison
(@sergi15) reported
@virginmedia Weak reply. The service status keeps changing with deadlines past. As I said previously what is the cause and when should it be back online? Accurate replies only.
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Sara Carnduff
(@SaraCarnduff) reported
@virginmedia Asked for a call time and promised it would be made but nothing, all day. Phone STILL not working. Engineers blaming each other too, highly unprofessional
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scott sergison
(@sergi15) reported
@virginmedia So what’s the cause of the outage? What’s the estimated repair time? Easy questions to answer. If you don’t know the answer to either question just say, don’t re quote the previous
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Tom
(@Ikthezeus) reported
@virginmedia So what you’re saying is unreliable service is acceptable during these WFH times? Plus I should waste time, fuel and increase pollution by driving to my office to complete what was 10 minutes of work? Also, at what point did I mention LOSS of earning?? Only poor service mentioned
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Stephen Murray
(@supermintyone) reported
@virginmedia Yes there are, have been for 3 days, no communication about what’s wrong and when it will be fixed. Mobile internet is awful as well, I’m on virgin mobile! So being hit on all sides, just completely unacceptable
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Kat Tew
(@kat_tew) reported
@virginmedia @sergi15 The answer is no then. Half of EN9 has been out for 4/5 days the rest went out at 10am Thursday. Your estimated time frame keeps saying it will be fixed within a few hours. So can you actually tell us how bad it is and how long do your engineers really think it will take?
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a1💫
(@OneFootln) reported
@virginmedia fix ur broadband im losing it rn, i have covid and all i can do is lay in bed and stare at my ceiling for 20 hours a day
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🅴🅼🅼🅸🅴 🅱🆄🆃🅻🅴🆁
(@EmmieButler) reported
@virginmedia I fully appreciate that and am under no illusion #virginmedia have massive problems it seems across the country atm, but don’t give estimates. It’s not fair. Your answers aren’t good enough, 3days loss of service with no explanation is an unacceptable service