Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Mitcham, City of Westminster, Hammersmith, Croydon, Beckenham, Addlestone, Fulham, Reigate, Leatherhead, Merton, Redhill, Ashtead and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Alice
(@alicebees1) reported
from
Esher, England
@virginmedia Hi! Our WiFi is constantly dropping out and not working even when the lights on the box look fine. And it can’t even reach around the whole house and it’s definitely not a big house! Is there any way you could sort it out as it has been a problem for a while. Thanks.
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Chris Hampson
(@chrishampson) reported
from
Richmond, England
@virginmedia is down. Area 3. Please fix ASAP.
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Jonny
(@jonnytbonewils) reported
from
Camberwell, England
@virginmedia enough is enough. Broadband in the Nunhead/ Peckham are has been useless for nigh on@a year. We were promised big improvements in Sept that never came. We now re-boot 2 to 3 times a day. Had enough of your suggestions that never work. Please arrange an engineer ASAP
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Deepak Mohan
(@dipakmoh) reported
from
Croydon, England
Shame!!! You shud terminate your contract with @virginmedia @Virgin @richardbranson
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Andre Gosine
(@AndreGosine) reported
from
Croydon, England
@virginmedia internet is a load of crap can’t even use WiFi in my house😭
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia been on the phone for 30 minutes trying to get lack of internet sorted. Myself and neighbours on two year old virgin and all have issues but you cannot detect any. You cant access you technicians diary either so #unresolved. #frustrating @richardbranson
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Jason Costellow
(@jasoncostellow) reported
from
Lambeth, England
@virginmedia The base light is a very light green, that’s on all the time. The Wi-fi light is green and keeps flashing. I’ve been running diagnostics checks for some months now, and it always says there’s a connection problem with the wi-fi.
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia another tweet to let you know how crap your service is...again. I’ve just joined up to virgin media store to purchase a film and it’s taken me nearly an hour to do all this-your keypad for signing is is prehistoric and sloooooooooowwwww
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Isabell Schulz
(@murgeys) reported
from
Wandsworth, England
@virginmedia your customer service needs work! Been around the block for 2 days trying to get my number working, thought there was a solution, turns out it was a false promise and back to square 1. All because someone on your team decided to activate a SIM that I didn’t even have
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Wasim Khan
(@waz676) reported
from
Hounslow, England
@virginmedia @SkyUK everybody be careful virgin media sending a gangster for installation to the people house and you don’t listen to them they threatening customer
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Isabell Schulz
(@murgeys) reported
from
Wandsworth, England
@virginmedia Unfortunately there is no solution and I’ll have to wait until the new SIM card arrives. Until then I cannot use what i pay for
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Aline
(@aline_diaredo) reported
from
London, England
@virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginmedia #broadband Virgin Media customer service are useless. They say they can’t do anything today as have system problems call back maybe tomorrow. Waste of money having Virgin Media broadband
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The Only Way Is Sussex
(@ali1m) reported
from
Redhill, England
@virginmedia No, it’s showing No Known Issues
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Fliss James
(@Flissej) reported
from
London, England
@virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.
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Deepak Mohan
(@dipakmoh) reported
from
Croydon, England
Wish you can apply same passion at @virginmedia . @ItsAdditti has been tweeting about the appealing service she is receiving from your company
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia Thanks but my postcode not recognised and already been there done that. Have seen some of your guys by the box outside and all sorted apparently. Your customer services are supposed to be ringing me back with and engineer appointment which I don’t need.
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
@itsjoerack @virginmedia Odd! I'm in Streatham. Not that close. Can't be local exchange if same issue.
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Hussey FM
(@djspeedy34) reported
from
Kingston upon Thames, England
@virginmedia is very bad
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aliyah
(@_aliyahfaith) reported
from
Lambeth, England
Virgin media is the worst broadband ever!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mo
(@myzermo786) reported
@Jules_Mc28 @virginmedia I left them over a year ago because all you got with them was problems... bt all the way 🙌🏿🙌🏿
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Anne-Marie Lees
(@lizzydrip91) reported
@virginmedia Yes but we have terrible signal in one room and have a booster right outside the door. Your WiFi is terrible in general though
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Keith Pritchard
(@keithpritchard_) reported
@virginmedia why do I have to wait almost an hour to cancel my services? If I’m expected to accept a price increase at least invest it in customer service. I need to know how I can do this
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a_crafty_one
(@a_crafty_one) reported
@virginmedia New contract signed start date on 14th December based on Wi-fi boosters arriving on that date. None have been sent, I’ve chased 3 times and are still waiting. Wi-fi is terrible, costing me data each month, it needs sorting. Can you do this for me?
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Stephen Trevor
(@strevor77) reported
@virginmedia thank you, in response we are in the middle of a pandemic where people are suffering hardships we haven’t seen in our lifetime. it’s not as if you are running dry. the timing is just off and a letter of support to customers to temp freezing rates would have gone a long way.
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sarah chappell
(@sarahch1979) reported
@virginmedia Unfortunately this tells me nothing new I already know other people are having problems with it, it doesn’t tell me how to fix it or to get through to talk to someone I get times are different and people are off but in the last 2 weeks I’ve been on hold for our 5 hours.
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Ruth
(@affablecactus) reported
@virginmedia This is what I’m telling you!! There is a fault in our village. Whole area is down and engineers are out visibly working on it, so you need to be aware that my house is also part of the fault. Please update your system. I went through all the test over the phone at 1pm
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RADHA BALANI
(@RB_Radha) reported
@virginmedia Why can’t I just change my own package on your website? It’s not acceptable at all. Internet providers are one of the few winners in this awful situation. Don’t make it worse by making it impossible to get help
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sarah chappell
(@sarahch1979) reported
@virginmedia I’ve also had the phone put down on me twice by what seemed like bored cs staff and when phoned back no answer. Virgin on the go is telling me I’ve maxed out devices and I only watch it on one device, I don’t understand why after so long of watching it it’s playing up now!
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Ruth
(@affablecactus) reported
@virginmedia So do my records show I’m Affected then now or what? How are you going to keep me up to date when my service status says everything is fine?!