Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 03/19/2026 14:40

March 19: Problems at Virgin Media

Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Hounslow, London, Hammersmith, Feltham, Croydon, Southwark, City of Westminster, Redhill, Guildford, Ashtead, Staines, Merton, Kensington, Godstone and Sutton.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHounslow Internet
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia was it my tweet that made you update your webpage. No Wi-fi until 9am on Sat 21st now. Over 2 days outage better get your wallets open.

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @Chelsea1504 @virginmedia Apparently Sky have had an outage also. However the customer service is appalling @virginmedia

  • Cath_Hodgson Catherine Hodgson (@Cath_Hodgson) reported from Kingston upon Thames, England

    @virginmedia I understand you’re working to fix but i wfh in fridays&had to spend £20 on extra data from virginmobile to do my work. It would be nice to think the same company would refund

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    @virginmedia no phone no television no broadband no internet since 9am yesterday . Now earliest resolution 9am tomorrow. Ridiculous. 21st century prices with 18th century service. Hope my contract goes down when renewal due in March

  • TonyD9999 Tony Dolce (@TonyD9999) reported from Kingston upon Thames, England

    Your website said all services back by 1600, still nothing and no communication about when it will be back on line. Really poor just a simple text or email would be nice @Virgin @virginmedia #poorcustomerservice

  • mands4walkies Mandy 🐩🐾🐕🐾🐶🐾🦅 (@mands4walkies) reported from Richmond, England

    @virginmedia TW11 has been down for nearly 48 hours you have #no customer service no one to talk to #DISGRACEFUL your service is awful

  • soktumbey Çağdaş Akcoş 🧟‍♂️ (@soktumbey) reported from Wandsworth, England

    Awful service by virgin media in teddington area. I have no access to wifi for more than 24hrs and they keep postponing the estimated fix time.

  • sarahlbrowne Sarah Louise Browne (@sarahlbrowne) reported from Merton, England

    @virginmedia And what about all the other orii problems over the last 2 years!!! Crap

  • SiobhanBenita Siobhan Benita #BetterWithBenita🔶 (@SiobhanBenita) reported from Kingston upon Thames, England

    @EdwardJDavey @virginmedia Causing all sorts of problems in my house!

  • SandraSmurfy70 Sandra (@SandraSmurfy70) reported from Spelthorne District, England

    @virginmedia please can you tell me where the chat section can be found for someone that is no longer a virgin media customer It appears you have disabled my email account (which isn’t actually aligned to this) very frustrated

  • SandraSmurfy70 Sandra (@SandraSmurfy70) reported from Spelthorne District, England

    If you have virginmedia email, it’s quite likely that if you no longer use them as a sp, they will deactivate your email without any warning. I’ve not been a virginmedia customer for years and can’t recall ever receiving a notice of deactivation #virginmedia Thanks for the upset

  • catskidschaos Karen Reekie (@catskidschaos) reported from Richmond, England

    @virginmedia This is the second time in less than a month. Last time it was a full week. I reported you to Ofcom and am waiting for their reply. Your customer services are appalling and you can bet we will be claiming a refund and finding a better service provider.

  • chrisTstraker Chris Straker (@chrisTstraker) reported from Wandsworth, England

    @virginmedia Tried that half a dozen time since yesterday afternoon but it never loads all channels. Running out of recorded programmes to watch now and broadband is needed ASAP

  • Biancaaa89 Biancaaa 💕 (@Biancaaa89) reported from Kingston upon Thames, England

    @virginmedia Yeh that’s everything’s not working. And it was supposed to be sorted by 4pm. Well over 24 hours without any services now, this is actually a joke

  • jodirilot Jodi Rilot (@jodirilot) reported from Richmond, England

    @PhoneGamer3000 @virginmedia They're also blaming outage in Birmingham on the same cause.

  • stephnimmo Was this in the plan 🦋 (@stephnimmo) reported from Merton, England

    OK #virginmedia no internet for 24 hours, I’m freelance, I rely on your service for my livelihood, please honour your promise to be up and running by 4pm...

  • Jon_Vanstone Jon Vanstone (@Jon_Vanstone) reported from Lambeth, England

    Thanks to @VirginMedia for no services for 2 days ... the old adage of never put your eggs in one basket #virginmediadown

  • clairecs1 Claire Coast-Smith (@clairecs1) reported from Kingston upon Thames, England

    @SW_Help @RMTunion btw, was due to work at home part of tomorrow because of ongoing #swrstrike but cos of @virginmedia’s ineptitude fixing cable fault, no WiFi , so I can’t. I’ll need to use @SW_Railway terrible strike replacemen trains!. You All owe me compensation I think!

  • annwyllie annwyllie (@annwyllie) reported from Richmond, England

    @JulieCMc @virginmedia Pass the CEO information over please. Quick enough to put prices up but do nothing to rectify loss of complete service

  • Tyrunthecreator Ugh (@Tyrunthecreator) reported from Merton, England

    @BlianEmo @virginmedia The service in SW19 😭😭😭😭 at least ik im not the only one now

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • heritage1944 Mark Pearson (@heritage1944) reported

    @virginmedia C-2701214190. Email 17 Feb resolutions dept re complaint abt speed and reliability. 2nd today closing case as they did not hear from me - after writing to me 17/03/21! AND trying to call me WHEN

  • LaurenceW27 L∆ (@LaurenceW27) reported

    @virginmedia joined for broadband earlier this week and received our Hub 4 yesterday, having range/speed issues but haven’t received welcome email with acc number yet so I can register for the virgin connect app to see what’s happening- can someone help?

  • buzzbar28 JS (@buzzbar28) reported

    Looks like will be moving TV,Phone & Broadband over to Sky after 20 years with @virginmedia as they no longer appear to value customer loyalty. Tried to move to higher speed and tv package but they wanted extra £20 month to what new customer pays for same length contract

  • TheRealStuddy Studdy (@TheRealStuddy) reported

    No wonder I was struggling to stream today with @virginmedia dog **** connection... nothing else is connected either no joke, everything is off and unplug, and yet these are my speeds on a WIRED PC! Such a joke, I wonder if I'll ever actually get help or just a bunch of bs links.

  • wrightyp1988 Ian Wright (@wrightyp1988) reported

    @virginmedia I have followed all steps on the help page. My Xbox tv and sound bar are all working fine it’s just when I switch to the tv there is no sound on sound bar or through the tv

  • Twitchbaldeagle Baldeagle (@Twitchbaldeagle) reported

    Day 4 and still got internet issues. This is getting beyond a joke now @virginmedia you meant to of fixed it yesterday but still having problems.

  • Motorscribe Mark Smyth (@Motorscribe) reported

    @virginmedia Will do. Wired connection is fine, just the wi-fi that’s an issue.

  • playpet1 playpet (@playpet1) reported

    @virginmedia Once I have enough evidence over your poor internet I will because the time for us to negotiate and resolve has passed, you have played all your ignorance cards and “we’re busy “ once too often.. you are lazy and rife with corruption

  • palf29 Richard Palframan (@palf29) reported

    @virginmedia Just phone your customer support and you will find out, who thought it was good that you have to phone twice before you can speak to someone- ridiculous

  • spursio Spursio (@spursio) reported

    @AmandaSeager I would normally do the ironing but those shits @virginmedia chose to **** up the signal for just the 3 hours . Should have known as their livery is red and white