Virgin Media Outage Report in Epsom, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Southwark, Hammersmith, Croydon, Sutton, Hounslow, Leatherhead, Guildford, Woking, Richmond, Kingston upon Thames, Streatham, Wandsworth and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| City of Westminster |
Total Blackout | |
| London |
Internet | |
| Southwark |
Internet | |
| Southwark |
Internet | |
| Hammersmith |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
-
Paul Goldsmith
(@PaulGoldsmith73) reported
from
Brentford, England
@virginmedia Oh, and I raised a complaint a week ago and was promised call within two days. It’s now a week. Nothing.
-
Gemma Sargeant
(@Gemsy8382) reported
from
London, England
Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia
-
2 Mummies & A Baby
(@baby2mummies) reported
from
Merton, England
@virginmedia I have tv,phone and BB with you, I have called today to sign up to mobile, still haven’t received confirmation email or account details. Have called twice, not impressed with service and thinking time to cancel all virgin products I have
-
Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Hounslow, England
@virginmedia your online customer service intro is shocking. Frustrating and awkward. Such a big company should have a better phone service.
-
Becky Dell
(@beckylucydell) reported
from
London, England
@virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩
-
Wilder Fulford
(@wilderfulford) reported
from
Kensington, England
@virginmedia @virginbroadband. You have failed to fix the failings of your fibre optic so-called broadband in W11 for months. We are going back to BT as soon as we can.
-
aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia seems to be a problem with playback on iPad from virgin media box. Stored shows on the box were playable now not. Connects, plays 2 secs then stops noticed 3 days ago.
-
Bobby Harding
(@bobby_harding_) reported
from
London, England
I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡
-
Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!
-
Shivz Belle
(@ShivzBelle) reported
from
Merton, England
15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications
-
Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia is becoming shit !
-
Adam Gray
(@agrayphoto) reported
from
Croydon, England
The @virginmedia customer service can’t understand one simple request and problem, passing my housemate between pillar and post for hours on the phone and making broken promises. Seriously useless. Oh and the internet speed has been crap and not as advertised for months - avoid
-
Tim Hughes 提姆·休斯
(@Timothy_Hughes) reported
from
Richmond, England
@virginmedia Thank you .... will try. — The text I got today said “With our Connect app, your WiFi can't hide. It's like a WiFi sniffer dog, hunting down blackspots.” You might like to point out to Marketing that a reword is needed as I took it literally. Thanks for your help.
-
Bobby Harding
(@bobby_harding_) reported
from
London, England
@virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.
-
Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please
-
JC1980
(@JClinton37) reported
from
Camberwell, England
@virginmedia Can someone answer the phone. Last week when I got rid of sky and got virgin installed you had someone on the phone to me in record time the last two days I’ve had issues no one available. I’m within my 14 days so I’m gonna cancel if u don’t respond properly
-
Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!
-
Keith Bursnall
(@KeithBursnall) reported
from
London, England
@virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all
-
Mr T
(@onemistert) reported
from
Camberwell, England
@virginmedia We have engineer visit today so hopefully they can resolve. However it is vertically impossible to get to speak to one of your agents. That is really not good customer service. I tried to have the online chat on a weekday btw sonshould have been available after 6
-
Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia Indeed that is the problem
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Beatrice
(@beatricee_01) reported
The virgin media Wi-Fi has been down now for more than 24h They keep delaying just to avoid mass unsubscribe If they were truthful they would say it’ll still take many days I think I’ll change company now instead of waiting, to not even receive a refund #virginmediadownLDN
-
KINGMONKEY
(@kingmonkey25) reported
So I find out now if they can't migrate ur service ur responsible for paying for the remaining balance of the contract. 😳 So basically the option with @virginmedia is to pay £13/mth MORE or a huge cancellation fee if VM don't supply the area you move to (months down the line)
-
Vegan join a union
(@Veganforever67) reported
@virginmedia If you get the right person it can be logged in within a minute have you got the wrong person they’ve actually put the phone down on me because I said I didn’t answer the questions correctly but they didn’t give me a chance I had all my information in front of me
-
Neil Crossan
(@quietarea1) reported
@virginmedia yet again just when you thought virgin couldn’t get any more incompetent and non user friendly they send wrong box crap internet turn spend 2 hours sorting it !!!dreadful
-
Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
.@virginmedia two days without internet and tv, could indicate what's the process to cancel the service?.
-
Kirsty Toner
(@KirstyToner2) reported
@storywhispers Hmmmm, interesting that you mention this. We’ve just swapped from Sky to VirginMedia and the kids keep complaining about having no WiFi and losing connection. We wanted faster broadband for home working. I assumed the issues were possibly due to the weather, but now I’m not sure
-
Lady No BS 🐶🌍💖
(@twittyhaj) reported
So, I’m out of contract with @virginmedia but retention team is refusing to apply a cancellation notice against my account. You wonder why I no longer want to be your customer. Can you stop messing about & apply notice so that I can get someone else to take over in 30 days
-
D. Duvall
(@68Duvall) reported
@virginmedia Yeah... tried that and you just get the “fault has been identified and we are trying hard to fix it...” spiel... NO REAL PRPOER INFORMATION...😡!!
-
lysh
(@Alysha_Vaja) reported
@virginmedia Nope still down and still having to hotspot
-
Vanesa Bispo
(@vanesa_bispo) reported
@virginmedia why the internet lately is so bad?? Paying one of the most expensive internet in Uk for it? Do we look like a 🤡 for you??