Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 03/07/2026 03:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Guildford, City of Westminster, Southwark, Croydon, Kingston upon Thames, Hammersmith, Fulham, Hounslow, Richmond, Woking, Redhill, Mitcham, Wandsworth and Beckenham.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomGuildford Internet
United KingdomLondon Internet
United KingdomCity of Westminster Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • MarcoOlevano Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England

    @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

  • DazzlingHamster Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported from Merton, England

    @virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.

  • MiaZagica Baltazarka (@MiaZagica) reported from Lambeth, England

    @virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.

  • Shaun1799 Shaun (@Shaun1799) reported from Kingston upon Thames, England

    @virginmedia having problems with my wifi would you help me out

  • P4TTL Patrick Smith (@P4TTL) reported from Chertsey, England

    @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

  • jennymelmo Jenny (@jennymelmo) reported from Merton, England

    @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

  • hodgie_hd Alan Hodge (@hodgie_hd) reported from Kensington, England

    @virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown

  • pjwigley peter james wigley (@pjwigley) reported from Kingston upon Thames, England

    @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

  • MarchetF Francesco Marchet (@MarchetF) reported from Brentford, England

    @virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!

  • RogerHighfield Roger Highfield (@RogerHighfield) reported from London, England

    @virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!

  • Kwame916 Kwame Gyamfi (@Kwame916) reported from Wandsworth, England

    Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11

  • blackheathma Amanda Birrell (@blackheathma) reported from London, England

    @MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so

  • RPLibDems Raynes Park Lib Dems (@RPLibDems) reported from Merton, England

    @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

  • DazzlingHamster Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported from Merton, England

    @virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs

  • tomaszrykala Tomasz Rykała (@tomaszrykala) reported from London, England

    Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?

  • strutcakes Chris 🏳️‍🌈🇪🇺 (@strutcakes) reported from Lambeth, England

    Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.

  • ravinrr80 Ravin 🇹🇹🇬🇧 (@ravinrr80) reported from Merton, England

    Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

  • MarcoOlevano Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England

    @virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working

  • tlcko1882 Burnley Dave:Not woke just human.💙🌈🍺🇪🇺 (@tlcko1882) reported from London, England

    @journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.

  • MrTG_Tweets Trevor Graham (@MrTG_Tweets) reported from Redhill, England

    @itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • impala_pete Peter Mapals (@impala_pete) reported

    @virginmedia That’s great but that doesn’t help getting my services back online now. What’s the point in Whatsapping when I’m lied to. What’s the point in phoning when I’m fobbed off and ignored? Nobody takes any responsibility and it’s a disgraceful corporate culture

  • john_mc_grath John McGrath (@john_mc_grath) reported

    @virginmedia 16 days waiting to get a connection. I have called technical everyday and each day I’ve been told it would be “tomorrow”. Still no sign of technician!! Today I’m repeatedly put on hold when I ask to cancel. Please call me.

  • Jamie_Badman Jamie Badman (@Jamie_Badman) reported

    @virginmedia No there isn't. It doesn't tell you why there are continual issues and disruption to service. Where can I find this information?

  • Andys_Pants Andy's Pants 🍊🍊🍊 (@Andys_Pants) reported

    @aramando @virginmedia I could fix it myself but can’t be arsed. Also, I might be able to blag a better router off the engineer if they show up.

  • 420Dixy ©.DIXY.© (@420Dixy) reported

    @virginmedia I'm not stupid . Have you read any of my tweet ? . It either fails to record or when it does record its unwatchable

  • brtel37 H 🗺 pronoun - Supercalifragilisticexpialidocious (@brtel37) reported

    @virginmedia I wouldn't recommend a company makes it so hard to cancel a rolling contract that a customer has to consider doing so but yours does. Should & could be simple to do in my online account I shouldn't have had to spend 3 days trying -on chat since 4 pm Weds & have spoken to 1 human!

  • RetakeCTRL ctrlctrlctrlcrtlctrlctrl 🌌 (@RetakeCTRL) reported

    @virginmedia It's been down since 9pm. Hurry up

  • Cimbrella vinaigrette tits (@Cimbrella) reported

    @virginmedia @RetakeCTRL Who is going to pay for my mobile data I'm having to buy as mine has been down for 2 days? Cost of living etc.. tut tut.

  • Jamie_Badman Jamie Badman (@Jamie_Badman) reported

    @virginmedia what on earth is going on with your broadband. Last 4 weeks it is continually dropping out. What is the issue and when are you going to resolve this?

  • impala_pete Peter Mapals (@impala_pete) reported

    @virginmedia Which team is reaching out resolve what? Are you getting someone to speak to me to get me back online? Or are you just advising that my complaint will be resolved? One is more urgent than the other and unless you’ve instructed someone to deal with it now, I don’t believe a word.