Virgin Media Outage Report in Epsom, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, City of Westminster, Croydon, Southwark, Sutton, Guildford, Kingston upon Thames, Fulham, Hounslow, Richmond, Woking, Redhill, Mitcham and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Hammersmith |
Total Blackout | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Hammersmith |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Sindy Grewal
(@sinders25) reported
from
Esher, England
@virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.
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john treacy
(@JJT35) reported
from
Wandsworth, England
@virginmedia what time does your call centre open? Been without broadband all day through a fault now it’s showing as fixed but we are still without service. Have done all online tests. Please respond as this is unacceptable. Spending a fortune running 2 laptops from hotspots!
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ジェイ (Jay D)
(@ChaosInCalm) reported
from
Merton, England
@virginmedia just had engineers out for noisy line. Was apparently working... They've left, Now the line is dead. HELP!
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia still having problems in sE6 london
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Lisa Ward
(@LisaWardComms) reported
from
Kingston upon Thames, England
1/2 Absolutely disgraceful service from @virginmedia - we’ve been trying to cancel your service since the middle of October and have been repeatedly cut off when being transferred to the cancellation team. In the end we had no choice but to cancel our DD.
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craig crawford
(@craiginmotion) reported
from
Kensington, England
@virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya
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Ore Meta
(@OreMeta) reported
from
Wandsworth, England
@virginmedia TOTAL LIE. Spent majority of lockdown complaining about my intermittent service, dropping out during meetings etc. Eventually moved to a different provider and paid @virginmedia TWICE. Told to return equipment BEFORE a chq will be sent. No Chq received YET.
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia Well you said u only get compensation 4 certain things however for almost 3 weeks now the internet I rely on for nearly everything is slow &cuts out my neighbours the same . I have missed on line interviews , zoom meetings , unable to do some coursework & u guys say oh well ...
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James
(@jagats) reported
from
Whyteleafe, England
@virginmedia problems with my tv, sit o hold for over an hour, my landline phone dies, call back on my mobile and it says the call centre is closed!?
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craig crawford
(@craiginmotion) reported
from
Kensington, England
@virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.
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Rachel Hayden
(@IIndigoMouseRH) reported
from
London, England
Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??
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Toby-Wan Kenobi
(@toby_goodwin97) reported
from
Kingston upon Thames, England
@virginmedia I’ve moved house and was told my WiFi would be up and running today but it isn’t and I can’t get through to anyone to help me sort this issue, 3 of us are working from home with no internet, outrageous!!
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Camilla Audia
(@camillaudia) reported
from
Merton, England
@virginmedia can you help us out? Service has been BAD for the past month. 3 time calling call centres and NOBODY picks up. Engineer appointment booked but cancelled as ‘issue solved’. It keeps disconnecting devices throughout the day. We work from home. Help or go to BT?
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia Better but I had to cancel a pretty important call as Hotspot doesn’t cut it so thanks for that. No idea what I’m paying for
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia WHY IS YOUR INTERNET DOWN AGAIN!?!?
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia Hello. I keep getting interference through the TV box and also keep losing sound. The only way to fix this is to turn everything on and off again. This keeps happening. How can this be fixed?
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XAVIER FERNANDES
(@XAVIER2009KY) reported
from
Hounslow, England
@virginmedia seems virgin forgot about customers. I been waiting 2 months to settle my internet service . I even paid early statement fees. Not fair to charge such fees in current pandemic times.
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Nirv
(@npirvine) reported
from
Kingston upon Thames, England
@virginmedia Why do you make it so difficult to talk to someone about getting a replacement broadband/tv cable because the equipment originally sent out is broken.
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.
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Nik Simon
(@Nik_Simon88) reported
from
Wandsworth, England
@virginmedia hello. My internet is down with the flashing white light on the modem. Your online guide says to wait 5mins, as it means it is rebooting, but it has not changed for 24 hours. Who do I contact please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Donna Purewal
(@PurewalDonna) reported
@virginmedia To top it off, Virgin failed to cancel the first contract I agreed to, which I requested to be cancelled within my 14 day cooling off period and I came home today to no phone line or Internet connected,absolutely gutted
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Toto Di Vita
(@TotoDiVita) reported
@virginmedia Don’t worry about it @virginmedia after 11 days & 15 calls, one 2 hrs long, I can’t take anymore, under Ofcom rules you’ve breached the contract so I don’t pay termination fees, I’ve had this confirmed by retentions. Pity, when it works it’s good, just terrible at sorting faults
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John T Davies 💙🇺🇦💛
(@jtdavies) reported
@virginmedia Do you actually read tweets of just reply blindly? You did this last I complained about your service, perhaps it’s a delay tactic? My full postcode is in my original tweet and you have my name. Your internet is still not working. #VirginMedia #FAIL
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smolecule ☃️
(@SmoleculeTV) reported
So many people losing business, missing work, wasting time and out money. Internet connectivity and stability is an essential good at this point in the ongoing pandemic and @virginmedia needs to get their act together.
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brian cranthwaite
(@Bcranthwaite) reported
12th day without virgin media internet. Had three "fixed by" times sent yesterday - all failed. Today's time is 12.00pm. Fault ref F010447776 - must be a massive problem.
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia My broadband is down again - area21. Any idea of when it will be fixed?
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Janet Maughan 💙🇺🇦
(@janet_maughan) reported
Hello @virginmedia - I need to talk to someone about de-installing the physical cable put in when we had an account with you, we aren’t currently with you so would appreciate a phone number or email address for this. Could you help please?
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Hunkhippo
(@Hunkhippo1) reported
@cluepotter @martinhiggins42 @virginmedia My Wi-Fi is terrible here in Glasgow
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WezXL 💙 @WezXL@mastodon.world
(@_WezXL_) reported
@TheWiganParky @virginmedia I stopped using VM hardware for anything but connecting to their network ages ago. Stuck it in modem mode and got a decent cable router from Amazon. Much better.
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John Wolf
(@MasterWolfAlpha) reported
@virginmedia Router flashing red and connections all seem fine and is there issues in the G20 area at all. Checked service status and nothing. Just randomly went off.