Virgin Media outages and service status in Epsom, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Hounslow, Hammersmith, Redhill, Tadworth, Purley, Feltham, Brentford, Wandsworth, Caterham, Addlestone, Mitcham, Walton-on-Thames, Carshalton, and Sutton.

City	Problem Type	Report Time
Croydon	Internet	4 hours ago
Hounslow	Total Blackout	15 hours ago
Hammersmith	Internet	1 day ago
Hammersmith	Wi-fi	1 day ago
Hammersmith	Internet	2 days ago
Hammersmith	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  Nick Tippett (@nicktippett) reported 15 seconds ago from Croydon, England

  @virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!

• 
  Craig Freeman (@craigdfreeman) reported 2 minutes ago from Redhill, England

  @virginmedia first day as a new customer and hub 3 isn’t working and stream box isn’t turning on. Have followed guides on both counts and all cables are connected correctly. Hub is giving out a signal but light isn’t turning white. Stream box is totally dead. So frustrating!

• 
  Gabor (@GaborPfalzer) reported 2 minutes ago from Hammersmith, England

  @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

• 
  Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported 3 minutes ago from Spelthorne District, England

  @virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!

• 
  Paul Smith (@paulhelpspeople) reported 6 minutes ago from Twickenham, England

  When you cancel services with a company, because you are fed up with crazy price increases, but the next day get some ultra pushy sales guy from an overseas office try to argue they can do it better, when will they ever learn, no means no. @virginmedia you are the absolute worst!

• 
  Ravinder Judge (@judge_ravinder) reported 15 minutes ago from Hounslow, England

  @virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡

• 
  Jacqson (@JacquelineCabl9) reported 16 minutes ago from Laleham, England

  @spudbishop666 @virginmedia It is They still haven't resolved the problem from last year @02mobile1 is as bad

• 
  Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported 24 minutes ago from Worcester Park, England

  @neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫

• 
  Rana Rahman (@ranaraptor) reported 24 minutes ago from Wandsworth, England

  @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 26 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  Mike Fuller (@ninepine) reported 31 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  John lumb (@Johnlumb67) reported 35 minutes ago from Richmond, England

  @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

• 
  Trevor (@TRSafcw) reported 44 minutes ago from Headley, England

  @Leemhammond @virginmedia Same on Now TV, must be a Sky issue.

• 
  Deano (@Deano1969) reported 45 minutes ago from Wandsworth, England

  @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

• 
  itsnotOK (@itsnotO56763609) reported 47 minutes ago from Spelthorne District, England

  @virginmedia when are you going to return my call. Phoned customer service on Thursday, Aggie promised to call back, but still hasn't 😕

• 
  Andrew Wood (@andrewlwood) reported 53 minutes ago from Hounslow, England

  @virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. It’s messing with my business and now my family movie night. Are you aware, and when will it be sorted?

• 
  Baltazarka (@MiaZagica) reported 56 minutes ago from Lambeth, England

  @virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.

• 
  Stephen Champion (@Champs707007) reported 58 minutes ago from Wandsworth, England

  Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this

• 
  traymca 💙 (@traymca) reported 59 minutes ago from Worcester Park, England

  Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

• 
  DJ MRT (@DJMRT) reported 60 minutes ago from Sutton, England

  It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dr A (@thetweetslayer) reported 7 minutes ago

  03337331234 This is the only number on your website Its been off for more than a week What Virginmedia-esque dystopian crap customer support is this????

• 
  d f (@ToddCoxeter) reported 7 minutes ago

  @Shiv_who_burns @virginmedia Rude, no? I swear that, for Virgin, mumbling in accents in a noisy call centre is a deliberate tactic. Anyhow. I switched to basically a business broadband. It's both a bit dear, and cheaper than those pirates.

• 
  Christine💙 (@jaluch) reported 8 minutes ago

  @virginmedia Received new remotes for your new service main remote works second one does not HELP.

• 
  b🍌 (@joonipure) reported 10 minutes ago

  @Stsantek @virginmedia Cost me £200 to disconnect! **** virgin media!

• 
  Tariq Chowdry (@tc9topcat) reported 12 minutes ago

  @virginmedia - my internet has been down since 3pm in Bristol Can't get through to agent on phone. Please advise when it will be fixed.

• 
  PH (@PHagerty70) reported 16 minutes ago

  @virginmedia my account has been locked since 7th May, no email or access to VM online services. I have spoken to you 10 times, including a ‘signed for’ complaint, received on 20th June. I have heard nothing, this is unacceptable. Please can someone help me? (Customer for 18yrs)

• 
  nico 🏁 (@bombdiggy__) reported 17 minutes ago

  @theashrb They all read of a script. If Customer wants A then take this step to see if you can offer them B instead. I hate O2/virgin media

• 
  Rob Stokes (@RobStokes1965) reported 18 minutes ago

  @Ofcom I was diagnosed with leukemia in August 2023 I had to stop work so I had no money @virginmedia would not allow me to cancel my subscription but no compensation for me where is all the money going

• 
  SJL (@lambypies) reported 19 minutes ago

  @Stsantek @virginmedia Yeap, happened to me too. I asked on the phone if there was any evidence of this "Contract" The call handler said point blank it didn't matter. The really annoying thing is the actual broadband is really good. Fast, reliable and only the odd day down for maintenance.

• 
  Ryan (@MrRWatts) reported 24 minutes ago

  @virginmedia trying to reach a human as you've cancelled my broadband early and your IVR? No wonder you got fined 28million... any chance of actually getting help from someone?