Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 03/24/2026 22:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Croydon, London, Southwark, Hounslow, Hammersmith, City of Westminster, Greater London, Ashford, West Byfleet, Feltham, Redhill, Guildford, Ashtead, Staines and Merton.

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City Problem Type Report Time
United KingdomCroydon Internet
United KingdomLondon Internet
United KingdomCroydon Total Blackout
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • subhendudey Subhendu Dey (@subhendudey) reported from Kingston upon Thames, England

    @virginmedia So that's fine it looks you don't want to resolve the issue. I made many calls. I shared my account details with you and you can travel it. My contact details are there.

  • MattBultitude Matthew Bultitude (@MattBultitude) reported from Camberwell, England

    @virginmedia Still not working. The best @virginmedia can say is “have you tried re-booting” it !!! YES - multiple times. Hoping an engineer might come tomorrow. Sadly a very poor service.

  • MattBultitude Matthew Bultitude (@MattBultitude) reported from Camberwell, England

    Waiting > 1 hour and still no help from @virginmedia customer services. No broadband for 24 hours. No useful online support. Appalling customer support. 😡

  • Lee84036371 Lee (@Lee84036371) reported from Croydon, England

    @virginmedia Need help. My payment from 06/07/20 has not appeared on my bill. Just also received a cancelled DD, addressed to someone else. Not sure where my payment is or why I’ve got email addressed to someone unknown

  • divaAlison1 Alison Simmons (@divaAlison1) reported from Lambeth, England

    What is it with customer service these days, first @virginmedia now @Lookaftermybill supposedly calling me back to discuss the issue at 12.15pm - as of yet nothing #3pm #useless #noservice

  • jasemonkey The Jase 🐶 🎸 🎥 (@jasemonkey) reported from Camberwell, England

    @simonmhickson @virginmedia They were so awful when I had a problem years ago. I only resolved it by finding out who their head of PR was and contacting them.

  • scottdb79 Scott (@scottdb79) reported from London, England

    @virginmedia WiFi down yet again in SE6, what’s going on, can your servers not cope with temperatures above 30c! I think it’s time to stop using the #stayconnected tag line, it’s not doing you any favours. Some of us have to work to do and deadlines to meet.

  • nixearle Nicola Slyper (@nixearle) reported from London, England

    @virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?

  • Spencer0814 HARRY T (@Spencer0814) reported from Lambeth, England

    @virginmedia @VirginMediaCorp @richardbranson wow! We are barely into the month of August and my broadband service is down yet again!!! The tech team are saying it will take 4.5hrs b4 connection

  • gorgeousuk A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈ (@gorgeousuk) reported from London, England

    Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke

  • Tai_Aro Tai Aro (@Tai_Aro) reported from London, England

    Hey @virginmedia @VirginMediaCC I’ve not had #broadband connection for a day now. The usual fixes are not working, tried calling customer service but no answer. Please help!

  • nizbit Nizbit LFC* (@nizbit) reported from Kensington, England

    @courtloumc @virginmedia Mine was down around 7sh fir half hour , rebooted the router as it wouldn't connect

  • SimonBucks Simon Bucks (@SimonBucks) reported from London, England

    @virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.

  • cgledhill Chris Gledhill (@cgledhill) reported from Whyteleafe, England

    @virginmedia Dealt with over the phone to your customer services, thanks

  • ot_clare ClareOTstudent (@ot_clare) reported from Croydon, England

    @virginmedia having major issues with our internet going off at very regular intervals in Thornton Heath. Please could this be looked at?

  • Laura_Rads Laura 🐐 (@Laura_Rads) reported from Wandsworth, England

    @virginmedia Okay so I’ve just been told an outage until 4pm, it was 5.55pm yesterday and it was back before but this isn’t ideal when working from home and why does it keep happening?

  • aggy_mi aggy (@aggy_mi) reported from Croydon, England

    I think it's safe to say @virginmedia have inherited the crown from @TalkTalk as worst internet provider in the UK #Worstbroadbandproviderever

  • meadylou Louise Mead (@meadylou) reported from Wandsworth, England

    @virginmedia Is there an issue with your website? I’m trying to sign in to register an issue with service but I can’t access my account.

  • Laura_Rads Laura 🐐 (@Laura_Rads) reported from Wandsworth, England

    @virginmedia Will we be compensated for the outage? Because this is two days now and almost 2 weeks of intermittant, keep dropping out and unplugging and I’m sure you can appreciate many of us are having to work from home atm

  • subhendudey Subhendu Dey (@subhendudey) reported from Kingston upon Thames, England

    @virginmedia I will be waiting for a call from your end as I can see you have sent me the bills on my email asking me to pay immediately. I had used your services since last 10 years. Your service has gone down to worst.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MarcusRoberts13 Marc (@MarcusRoberts13) reported

    @virginmedia Again, that's absolutely zero help to us though is it. What "scheduled maintenance" takes 48 hours and cuts people off totally for all that time with no substitute or alternative? Completely unacceptable and we are done with Virgin Media, shambles. Day 10 of 'cooling off' period

  • Kh3jan Kh3jan (@Kh3jan) reported

    @EmZp25 @virginmedia Shame that their customer service has gone down hill since they closed most of their UK Based call centre's.

  • gordonscontact Gordon Ashley-Smith (@gordonscontact) reported

    @virginmedia I can't believe I'm having g to go through the normal switch board again who test my router and tell me there is no problem. I have had an engineer in my house. This is such poor customer service

  • benjarom3 Ben Rometsch (@benjarom3) reported

    @virginmedia N227XH entire street gone down for the second day running. Send help.

  • joe__johnson__ Joe Johnson (@joe__johnson__) reported

    I know this is one of those Karen tweets and probably not news to anyone but I've never experienced product and customer service as abysmal as @virginmedia Avoid like the plague

  • EmZp25 EmZ (@EmZp25) reported

    @virginmedia @shelton_sk @Jules24_05 Instead of running competitions, maybe reply and assist those who are trying to sort an issue that an 86 year old vulnerable person has? I was using webchat and sent a reply the agent has not replied and now the chat has an error and issue still not resolved? disgusting behavior

  • malone_silke Silke malone (@malone_silke) reported

    @virginmedia Because of an outage in the area , however we have been told when we made the appointment there was nothing wrong within the area

  • ChiBkSequels ChildrensBookSequels - Sarah Corcoran (@ChiBkSequels) reported

    @virginmedia No, you are under contract to provide a service which is not provided. Advertising for new customers on TV & can't help the existing ones. Not impressed. ##talktalk here we come.

  • itsljplayz ljplayz (@itsljplayz) reported

    @virginmedia new day , another wifi problem. Same as yesterday the WiFi gone again . box is flashing green. How can you fix it please (already done all the usual switch off & on and it’s away from direct heat etc). Had no internet all day yesterday now today a few hours gone too

  • Hpool_Dobbo craig dobbin (@Hpool_Dobbo) reported

    @virginmedia How about you fix your service's 3 time's in 2 weeks we have had no TV or internet.