Virgin Media Outage Report in Epsom, Surrey, England
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The latest reports from users having issues in Epsom come from postal codes KT19 and KT17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Croydon, Feltham, City of Westminster, Brentford, Southwark, Carshalton, Caterham, Wandsworth, Hounslow, Sutton, Coulsdon, Redhill and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Internet | |
| London |
Total Blackout | |
| Croydon |
Internet | |
| Feltham |
Internet | |
| London |
Wi-fi |
Community Discussion
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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Brian
(@BrianBr48598668) reported
from
Camberwell, England
Virgin media are so shit
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Dean Pallant
(@Dean_Pallant) reported
from
Lambeth, England
@ScottCompton20 @virginmedia My service checker says there is a problem for SE24 but it will be resolved by 9am tomorrow. Let’s hope so!
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia No, but more failed, incompetence calls with tech support. Forums cannot change your servers, but tech support can Another few days of waiting with heavily restricted services and no sign of client service.i have spent over 20k with you over the years.
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Munira Wilson MP
(@munirawilson) reported
from
Richmond, England
@PhilippaNewis @virginmedia I think the so-called compensation offer is inadequate and the process to secure it is appalling too. @VirginMediaCorp CEO is about to receive a letter from me where this very point is raised, along with a number of other issues relating to the outage.
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m a r y
(@maryhippychick) reported
from
Hounslow, England
@virginmedia absolutely appalling service recently like this customer
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia 3 of your tech support staff say it cannot be changed. I know it can be. Your staff are either incompetent or lack customer care
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia I called yesterday about this xmas chaos plus the bill I just received and the lady didn't know what I was talking about. I said I was considering leaving VM and she promised her manager would call within 2 hours. Never happened.
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Bill Adams
(@theworstbill) reported
from
West Molesey, England
@Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia Only after I set a disconnect date, even then I was given conflicting data. The solution is to send me a new router, when there is nothing wrong with mine!
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Daphne & Jake
(@madamdaphne) reported
from
Camberwell, England
@virginmedia Fishy when a company offers discounts to new customers when it can’t deliver a reliable service to existing customers paying the full wack for years
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Edin Imsirovic
(@oprahwinfrey420) reported
from
Wandsworth, England
@virginmedia Media Internet. Our wifi is down apparently until tomorrow morning!
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia Complaint closed as I thought it was sorted, I will not renew any future contracts with you as it’s been nothing but a nightmare
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Annika Allen
(@annikaallen) reported
from
London, England
@virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛
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David Clark
(@DavidClark38) reported
from
Richmond, England
Hi @virginmedia you seem to have sent me my latest bill without any reduction for the 4 days without any service leading up to Xmas (TW12 postcode). Can you let me know when compensation will be refunded. Thanks.
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DJ
(@davidjoneshome) reported
from
Wandsworth, England
@virginmedia Checking with other customers in KT6, we see that no one has any compensation for the outage last month. This is outrageous!
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Jonathan Blake
(@sweetbriar49) reported
from
Lambeth, England
@virginmedia There is no internet for me , my upstair Neighbour either & my TV Box so no Virgin TV Another neighbour his TV box is also down so maybe you have a neighbourhood mega fault. I need Internet & pay for the service Thank you
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia I pay for customer service, not low cost forums. I pay a lot for a premium product, I guess you have just lost a 20 year customer
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H‼️
(@bigH_7) reported
from
Wandsworth, England
@virginmedia so when we give our 30 day cancellation notice because of your shitty service you decide to cut the internet out every few hours you ******* chuths
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Daphne & Jake
(@madamdaphne) reported
from
Camberwell, England
@virginmedia No point in discounting anyone of the service so slow. Slower than an overweight St Bernard
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Faye Williams
(@Fayelacio) reported
@virginmedia Do you know how long until a resolution? I can't be without the ability to ring for health reasons
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Hiren Gohil
(@BIGH2310) reported
@virginmedia @virginmedia @virginmedia can you please help me out. The customer you guys have is absolutely shambles. I spoke to the lady from my friends phone telling me to call back because i cant make any calls. She said u give us a call back i cant call u back n hung up 🤬🤬
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Taylor Seraph
(@Silver_Taylor) reported
@virginmedia Rebooted many times, as I say we've had VM engineers visiting, they've tried everything they can, I also tried a booster but no luck. I just need this fixing, or at very least a timescale so I can communicate to my followers and my day job. Not getting anything re my complaint.
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james ridley
(@jwr79) reported
@virginmedia is there a problem with text messages on your network? I've upgraded 2 phones to s21+ and both are struggling to receive standard text messages. They're not coming straight through, can be hours and sometimes days to receive. Can you sort this somehow please? 🤔
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Privatemedicalhealth
(@_privatemedical) reported
@vmbusinesshelp @vmbusiness Thanks , have spoken to customer care, apparently the WD6 area has had problems since 22 feb and is intermittent until tomorrow? This is not good enough for a business service, interrupted many times over a few days.
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Alex Isherwood
(@AlexIsherwood4) reported
@virginmedia need help with my hub 3, WiFi disconnects all devices around 3 times a day and my average speeds have dropped, it’s making working from home difficult 😩
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John Johnston
(@jjlfc1892) reported
@virginmedia How can you sort it without my personal information? Poor again.
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Weegie
(@cabrodie) reported
@virginmedia I’ve tried resetting everything, nothing has changed. I’m not the only one having these issues today either, so I doubt it’s my device that’s the issue.
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Lucie Nash
(@lucie_nash) reported
@virginmedia Yes I have rebooted and still not working properly. Sometimes even when only 1 person is using the wifi it still doesn’t work and has a really bad connection
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Nicola
(@Nicola31996445) reported
@virginmedia This isn't good enough! Who is paying my lost wages? And you will still expect your normal monthly payment even though your providing me with a **** service!