Virgin Media outages and service status in Epsom, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Redhill, Croydon, Tadworth, Purley, Feltham, Hounslow, Brentford, Wandsworth, Caterham, Addlestone, Mitcham, Walton-on-Thames, Carshalton, and Sutton.

City	Problem Type	Report Time
Hammersmith	Internet	4 hours ago
Hammersmith	Wi-fi	11 hours ago
Hammersmith	Internet	1 day ago
Hammersmith	Internet	1 day ago
Hammersmith	Internet	1 day ago
Hammersmith	E-mail	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  Sema Kaya Ocakoglu (@Semykaya) reported 42 seconds ago from Merton, England

  @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

• 
  itsnotOK (@itsnotO56763609) reported 3 minutes ago from Spelthorne District, England

  @virginmedia when are you going to return my call. Phoned customer service on Thursday, Aggie promised to call back, but still hasn't 😕

• 
  John T Davies 💙🇺🇦💛 (@jtdavies) reported 10 minutes ago from Hounslow, England

  @realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL

• 
  Mike Fuller (@ninepine) reported 13 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  Kerry Vaughan (@Boubs1985) reported 21 minutes ago from Addington, England

  Aint it funny how my Internet was good as gold until @virginmedia tried to convince me to upgrade. Now its absolutely terrible 🙄

• 
  Jenny (@jennymelmo) reported 21 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  Rana Rahman (@ranaraptor) reported 22 minutes ago from Wandsworth, England

  @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

• 
  itsnotOK (@itsnotO56763609) reported 27 minutes ago from Spelthorne District, England

  @virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?

• 
  Philip 🦅 (@Phil_Swallow) reported 29 minutes ago from Croydon, England

  There’s a new Hitron Chita paperweight from @vmbusiness @vmbusinesshelp - it’s expensive but the only thing it can do without going out of service every few minutes

• 
  Ravinder Judge (@judge_ravinder) reported 30 minutes ago from Hounslow, England

  @virginmedia Why is the connection between the internet and tv constantly going having to reboot modem all the time. Sick of this issue as not once in a while happening for a month on & off, more everyday in the last two weeks. This is not the service I expect for how much I pay.

• 
  Jack Robinson (@JackEORobinson) reported 34 minutes ago from Wandsworth, England

  Hi @virginmedia, are there problems in the SW17 area? Your service status page isn't loading.

• 
  Jeff Brown (@fadermonkeyking) reported 35 minutes ago from Richmond, England

  @virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!

• 
  Ravin 🇹🇹🇬🇧 (@ravinrr80) reported 40 minutes ago from Merton, England

  Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

• 
  Kwame Gyamfi (@Kwame916) reported 42 minutes ago from Wandsworth, England

  Virgin Media - prices up, service down. Useless, useless, useless. #VirginMedia

• 
  Mike Fuller (@ninepine) reported 47 minutes ago from Banstead, England

  @YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.

• 
  SusannJerry (@MrsJerryTweets) reported 50 minutes ago from Hounslow, England

  @8252Hazel @virginmedia Yes it has been unreliable for a week now. Their customer phone line goes straight to voicemail. Monthly bill goes up by£9 this month for such a poor service.

• 
  Rana Rahman (@ranaraptor) reported 50 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 52 minutes ago from Merton, England

  @virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 54 minutes ago from West Molesey, England

  @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

• 
  simone clark (@iglu_sim) reported 54 minutes ago from Kingston upon Thames, England

  @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  chris floyd (@mrchrisfloyd) reported 3 minutes ago

  @Ofcom @virginmedia love this!!! They’ve been at this for years!! Hanging up on customers! I hope it affects their staff now. Because ultimately it’s the company that gets fined for this, not the rude, stuck up staff they’ve got working for the company

• 
  Tigrus (@87BabaTigrus87) reported 4 minutes ago

  @virginmedia Booooooo you’re ****

• 
  Kizzy Lewandowski (@LewyKizzy) reported 8 minutes ago

  @virginmedia Down again . Why ? 09.07 from 11.35 am

• 
  Vanessa (@Nameie82) reported 8 minutes ago

  @virginmedia Terrible customer service, i sent a message via chat confirming my new contract at 19.06 just to get completely ignored for 40 SOLID MINUTES!!!!

• 
  ElJaffoGuzman (@ElJaffoGuzman) reported 8 minutes ago

  Been with @virginmedia for 7 years now. The best "deal" they can offer me is 500mbs down (boosted to 1gb because of my cell plan) for £51 a month. Or I can swap to youfiber, £30 a month for 2gb up/down 🥴 @virginmedia you aren't the best choice no more. customer retention sucks.

• 
  QualiaAddict (@QualiaAddict) reported 9 minutes ago

  @Stsantek @virginmedia Unfortunately you will find EE is just as bad.

• 
  JFT97 (@Mr_ITellYah) reported 18 minutes ago

  Fk me this #virgin360 box is horrendous. Why the fk did @virginmedia change from the Tivo box that was perfect. I hatr this 360 box, it’s sooooo ****!!!!! 🤬

• 
  Keith A Pearson (@keithapearson) reported 18 minutes ago

  @MartinSLewis By far the worst company I've had the misfortune of dealing with in recent years. If Ofcom truly had any teeth, it'd ban Virgin Media from operating in our telecoms sector. A truly dreadful company.

• 
  Shaun McFadden (@mcfadden_shaun) reported 20 minutes ago

  @virginmedia . Hey Virgin. I tried to cancel my contract..over 100 phone calls, they kept hanging up... My credit rating is now affected. Can i open a formal complaint, with a complaint reference number.. so i can take it straight to ofcom please.

• 
  Rosario Munday (@RosMunday27) reported 20 minutes ago

  @virginmedia glad Virgin have been taken to task. It took me months to leave, services cut off for no reason, I'm disabled left me without a phone when I complained they would put me on hold and cut me off My last complaint wasn't even acknowledged let alone dealt with! Shameful