Virgin Media Outage Report in Epsom, Surrey, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: City of Westminster, Hammersmith, Wandsworth, Southwark, Croydon, Ashtead, Tadworth, Redhill, Kingston upon Thames, Westminster Abbey, Caterham, Walton-on-Thames, Leatherhead, Hounslow, and Mitcham.

City	Problem Type	Report Time
City of Westminster	Wi-fi	34 minutes ago
Hammersmith	Internet	34 minutes ago
Wandsworth	Internet	5 hours ago
Hammersmith	Internet	12 hours ago
Southwark	Internet	13 hours ago
Croydon	Total Blackout	17 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  Ben Owen (@BenPOwen) reported 5 minutes ago from Wandsworth, England

  @virginmedia Well it’s been six weeks now of it going down every day. I hate having to tweet you about it (and you probably do too)! We called today and were told it would be fixed this morning...then 4:30...and it’s still terrible.

• 
  Dewald Hanekom (@DewaldHanekom) reported 12 minutes ago from Hounslow, England

  @virginmedia Not if your broadband connection drops nearly every 30 minutes like it does today!! Can’t even get on a web page, never mind Movie marathons!

• 
  Anna Dawson (@AnnaDaw150765) reported 15 minutes ago from Redhill, England

  @virginmedia service is down in the Reigate, Surrey area - your app says the problem is known, please advise when this will be sorted. Thank you 🙏

• 
  Ore Meta (@OreMeta) reported 21 minutes ago from Wandsworth, England

  THANK YOU @virginmedia despite over 14 years of custom. Paying my bills before time and NOT succumbing to other providers. You have FAILED my 81 old mother yet AGAIN. I tried to call you, send you emails and resolve the Broadband problem through you website. To NO AVAIL !

• 
  Christian Hose (@CPH83) reported 23 minutes ago from Wandsworth, England

  @virginmedia you say the issue has been fixed when clearly it hasn’t because lots of customers are still having connectivity problems. Far from ideal as I can’t connect to client video calls :-(

• 
  Neil doesn't have a bookshelf (@nlpedwards) reported 24 minutes ago from Richmond, England

  Hi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.

• 
  Tracey Brocking (@tracey_brocking) reported 27 minutes ago from Wandsworth, England

  @virginmedia #virginmediadown down in London SW17

• 
  Milesfiles (@MilesMalaya) reported 28 minutes ago from Hammersmith, England

  @virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.

• 
  Michael Rietschy (@MRietschy) reported 31 minutes ago from Ashtead, England

  @virginmedia no answer still, a week without service, not good enough!

• 
  Erik (@seldnfoodie) reported 39 minutes ago from Camberwell, England

  We won our case against @virginmedia for refusing to refund our money after they failed to cancel our landline. They owe us £321 and today they say they "can't refund due to #COVIDー19 so they will apply the credit to our account." Oh no you won't! Another poor #Virgin brand

• 
  Antony Jardine (@antonyjardine) reported 45 minutes ago from Lambeth, England

  @virginmedia I just asked for a booster so I can do my NHS work from home. Looks like you have signed me up for an unwanted 12 month contract extension, as part of it, without telling me at any point. Cancel this now please!

• 
  Ella Darlington (@BellaBtweets) reported 46 minutes ago from Croydon, England

  @virginmedia waiting to speak to a customer services rep a week before the outtage for over half an hour. Never got through. I need to talk to someone about reducing payments for an absent TV service and intermittent broadband. Thanks.

• 
  Teresa Whitfield (@teresawhitfield) reported 47 minutes ago from Croydon, England

  Still waiting @virginmedia for a technical support call! It’s hard enough as it is with home working and homeschooling without having to add in a crap internet connection too #virginbroadband #virginmedia your #fibrebroadband is worse than dialup!

• 
  Saba (@saba_shaukat) reported 50 minutes ago from Richmond, England

  @virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.

• 
  Julia Valerie (@Julia___Valerie) reported 53 minutes ago from Kensington, England

  @dazzleeds @virginmedia Have exactly the same experience with @virginmedia - customer service does not exist but the charges are taken and increased without fail. For three weeks have been trying to get in touch and get some support with zero result argh 😖🤯😭😭😭😭

• 
  Chris Wade (@wadoinlondon) reported 55 minutes ago from Richmond, England

  Yoohoo @virginmedia you don’t seem to be listening... Calling my 81yr old mother-in-law each day as she’s isolated by herself. Zero allowance possible is what your employee told me. Loyalty of 15+ years as a NTL or Virgin customer counts for nothing. #covidcaring #onelesscustomer

• 
  Dan Hall 🏳️‍🌈 (@LimehouseDan) reported 55 minutes ago from Lambeth, England

  @virginmedia Seems a bit cheeky showing a Zoom call with lots of users when I understand from friends that your services are so slow this is in fact impossible.

• 
  Teresa Whitfield (@teresawhitfield) reported 56 minutes ago from Croydon, England

  @virginmedia It’s been rubbish for ages, not just the past few days. The signal from the box is so weak in the house. The signal comes in and out and it’s not great when we are all using it. Working and schooling from home has highlighted how slow the connection is 😳

• 
  Anna Dawson (@AnnaDaw150765) reported 60 minutes ago from Redhill, England

  @virginmedia We are back online, it’s very intermittent in our area tho and I know others are having the same problem

• 
  Teresa Whitfield (@teresawhitfield) reported 60 minutes ago from Croydon, England

  @Ross_Feeney @virginmedia PPS....we haven’t got a good enough 4G signal for that either 😩

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Asim Rehman 🇬🇧 (@_asimrehman) reported 14 minutes ago

  @virginmedia Internet is slow, getting 2-10MB downloads, reset router, any issues on your side, your website sayings nothing, but your automated system when calling technical support says intermittent issues in area, can you confirm?

• 
  David Ford (@HxDavidF) reported 15 minutes ago

  @virginmedia Well I tried to call them and the office is shut. I have emailed but that won’t be seen until tomorrow and then the works are already underway and we just have to deal with it. Just really poor all round.

• 
  Ginger Iain 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@iainlewisguitar) reported 15 minutes ago

  @virginmedia hi, any chance you can help exain why when I set up a new account this weekend, you linked our account with our next door neighbour, and then sent her an email with my bank account details in it? We just tried to sign up for broadband (ex customers returning btw)

• 
  Jamie Foster (@jamiet72) reported 18 minutes ago

  @virginmedia The outage now says it is done but we have nothing. I'm really on the verge of asking you to come and collect this heap of rubbish.

• 
  umoney (@umoney10) reported 20 minutes ago

  @virginmedia #virginmedia hi, my WiFi’s has been down for nearly 48 hours it seems like it’s a universal problem right now in the uk, is there any way you can help me?

• 
  FClay (@MissFayeRay) reported 23 minutes ago

  @virginmedia No, no update, said it was a complex issue so it was taking longer than usual, but no time estimate.

• 
  sanjay (@Sanjeeves29) reported 24 minutes ago

  @virginmedia I did try calling but yet again the offer was abysmal. It’s clear customer retention doesn’t matter.

• 
  Doubletop (@doubltop) reported 24 minutes ago

  @virginmedia just some feedback on your new remote and system……., it is absolutely awful. Struggle to navigate around the apps snd saved programmes etc. can I revert back the peanut remote and v6

• 
  MFW Gav (@MincheryFarmWeb) reported 25 minutes ago

  @virginmedia This complaint mentioned them closing the previous complaint without contacting me. They should not be closing it without specifically speaking to me.

• 
  MFW Gav (@MincheryFarmWeb) reported 29 minutes ago

  @virginmedia Repeated total loss of service over a number of weeks. Was I think a self-inflicted issue for VM following what seems to be a botched new cabinet install up the road.