Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 03/03/2026 07:50

March 03: Problems at Virgin Media

Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Hounslow, Southwark, Croydon, City of Westminster, Richmond, Woking, Redhill, Mitcham, Wandsworth, Beckenham, Merton, Sutton and Leatherhead.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHammersmith Phone
United KingdomLondon Internet
United KingdomHounslow Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • joybrenda Brenda (@joybrenda) reported from London, England

    @virginmedia help why have you made it so difficult to log a landline vault on line. Need to call, as line out of order since friday. I am certain it's systems fault as display message I have seen on previous occasions.

  • fdoug23 Frank Douglas, Hon. PhD. (@fdoug23) reported from Merton, England

    Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

  • LutherB40510976 Luther Blissett (@LutherB40510976) reported from London, England

    @virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.

  • blackheathma Amanda Birrell (@blackheathma) reported from London, England

    @MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so

  • aaronuart R. Aaron (@aaronuart) reported from Merton, England

    @virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!

  • jtdavies John T Davies 💙🇺🇦💛 (@jtdavies) reported from Hounslow, England

    @realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Twickenham, England

    When you cancel services with a company, because you are fed up with crazy price increases, but the next day get some ultra pushy sales guy from an overseas office try to argue they can do it better, when will they ever learn, no means no. @virginmedia you are the absolute worst!

  • JessicaCarmodyV Jessica Carmody (@JessicaCarmodyV) reported from Richmond, England

    @virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.

  • ravinrr80 Ravin 🇹🇹🇬🇧 (@ravinrr80) reported from Merton, England

    Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

  • MiaZagica Baltazarka (@MiaZagica) reported from Lambeth, England

    @virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.

  • shepherd_1972 Chris Shepherd (@shepherd_1972) reported from West Molesey, England

    @vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues

  • illymus Illy Mus 💙 (@illymus) reported from Camberwell, England

    @virginmedia so you hike our prices up and then the Internet has been awful today. Left home at 6am, just got home and still the same issue. Our landline relies on Internet and so does my 83 year old mother who uses it. Remind me what I am paying for???

  • farnsworth_adam Adam Farnsworth (@farnsworth_adam) reported from London, England

    @virginmedia It’s appalling they can act so quickly What about the speed issue?

  • kirstyrosenunn Kirsty Nunn (@kirstyrosenunn) reported from Guildford, England

    Hey @virginmedia @virginhelp can you have a look at your wifi service in the Guildford area? It’s been patchy for weeks, now have had no connection on any device for the past 24 hours; as someone who works and studies from home a lot, this is quite worrying and frustrating

  • hodgie_hd Alan Hodge (@hodgie_hd) reported from Kensington, England

    @virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown

  • RogerHighfield Roger Highfield (@RogerHighfield) reported from London, England

    @virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!

  • not_on_fire J (@not_on_fire) reported from Epsom, England

    @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

  • RogerHighfield Roger Highfield (@RogerHighfield) reported from London, England

    @virginmedia My broadband is down again - area21. Any idea of when it will be fixed?

  • tlcko1882 Burnley Dave:Not woke just human.💙🌈🍺🇪🇺 (@tlcko1882) reported from London, England

    @journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.

  • LutherB40510976 Luther Blissett (@LutherB40510976) reported from London, England

    @virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Woodymanuk Mr P Woodward (@Woodymanuk) reported

    @virginmedia So just to confirm both of my parents are in their 70s both disable with my dad bed bound and still shielding due to how vulnerable he is and virginmedia are unable to provide the service they had without charging them £5 per month more?

  • djidave77 david insley (@djidave77) reported

    @virginmedia They said they fixed them on Friday, then again yesterday. Now they say there were no issues ever and I need to wait 5 days before I can even call to arrange an engineer

  • Bigbarry89 Big Baz89 (@Bigbarry89) reported

    @the_pieface @virginmedia I’m with sky it was great now it’s ****, my box restarts a couple of times a day

  • MilindTanna MILIND TANNA (@MilindTanna) reported

    @virginmedia I pre-ordered broadband with TV before moving in and the connection does not work. Call centre helpless! Cannot send engineer!! How frustrating and stupid.

  • MikeNDixon Mike Dixon (@MikeNDixon) reported

    @virginmedia And that sums up why you are so appalling at customer service. You can’t talk directly to those who coordinate your repair teams in the field and you can’t call your customers - and you are a communications company!! Suggest you start to learn from companies who do this well.

  • Misschevytaylor siobhan wood (@Misschevytaylor) reported

    @virginmedia can anyone shed any light on us trying to get in touch . When we get through they say our email isn’t active ? However they send our bills to this email !!!! Supposedly the fastest wifi around. This is the worst we have ever had. With even worse customer service 😬

  • stumiroquai Stuart Smith (@stumiroquai) reported

    @virginmedia Yes, I have one being delivered. On another note, I have a V312 error when trying to load Netflix. Everything else works fine. Anything I can do myself without having to phone customer support again?

  • RobardsSteve Steve Robards (@RobardsSteve) reported

    @virginmedia ..there is a clear path from our house to the box, they just need to rectify the problem and send through a larger sponge to make sure the obstruction isn't there before they leave the property. They failed to do the job properly, and then again failed to return to sort it out.

  • RobardsSteve Steve Robards (@RobardsSteve) reported

    @virginmedia The communication from the Virgin help desk has been the worst I have experienced anywhere, I get passed from one to another and they don't understand the problem. Also the technician's line manager doesn't seem prepared to make sure the job is done properly by the subcontractor

  • gloverjohnmark Mark Glover (@gloverjohnmark) reported

    @virginmedia Weeks ago. Contract still not sorted. 3x we've been promised it will be and no luck just lies. Can you help