Virgin Media Outage Report in Epsom, Surrey, England
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The latest reports from users having issues in Epsom come from postal codes KT17, KT19 and KT18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, City of Westminster, Walton-on-Thames, Southwark, Croydon, Woking, Richmond, Redhill, Hounslow, Mitcham, Guildford, Epsom, Wandsworth and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hammersmith |
Wi-fi | |
| London |
Wi-fi | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Chloe Saunders
(@clogsworth19) reported
from
Wandsworth, England
@virginmedia Hi, thanks for your reply. The issue has been going on for almost a year and on my account, there isn’t an outage in the area. So if someone could contact me that would be great. Thanks
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Drëxl
(@PimpOzil) reported
from
Croydon, England
@virginmedia Called again today, and was told my an automated service that all lines are busy and to try again later. I’ve been trying to call since Monday & I would like to put in writing my request to cancel. My account number is 334885003 Can someone DM me so I can get this done TODAY
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vishal.rehan
(@vishr83) reported
from
Wandsworth, England
@virginmedia this is the third day in a week where we have lost WiFi and I have to use my phone data. I am not happy with this service and the money we are paying and getting no messages from your company
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Estelle Levacher
(@Goldenlocks) reported
from
Richmond, England
@virginmedia hello, we are unhappy with our broadband. It’s bad as my husband and I are both WFH and my Teams calls are regularly interrupted. We have the highest broadband package available and pay over £100 a month so it’s clearly unacceptable. Please send an engineer ASAP!
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Nico Cary
(@nicocary) reported
from
Cobham, England
@joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩
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Thomas
(@tom_of_lond) reported
from
Lambeth, England
Hey @virginmedia how long till you’re gonna fix your wifi been a week now and for those that are wfh its kind of important and shutting your customer service lines doesn’t exactly help get your act together.
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James the Electrician ⚡
(@jamesifoster) reported
from
Spelthorne District, England
@virginmedia Our Internet is down TW18, Staines-upon-Thames
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Martin
(@dickerboy) reported
from
Merton, England
How can I speak to someone @virginmedia about broadband issues? The automated call handling doesn’t address my problem.
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matt 🇮🇳
(@vorny_twts) reported
from
Merton, England
This zoom call keeps crashing **** off @virginmedia
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Chris S
(@CMS200) reported
from
London, England
@virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!
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Imam Mansoor Clarke
(@mansoor_clarke) reported
from
Wandsworth, England
@virginmedia I have had issues with it on and off continuously since I joined. 99% of the time the checker says nothing is wrong. Is there any way that an engineer can come and check the stability of my connection? Which decides to cut out every couple of days
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michele pretty
(@saucyshellybaby) reported
from
Hounslow, England
@virginmedia Do you know what for the amount you offer off of my bill, for loss of service, it would appear you need the money more than me! Sometimes the internet is also affected
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michele pretty
(@saucyshellybaby) reported
from
Hounslow, England
@virginmedia When it is heavy rain, yes it does cause a problem. On the app the fault is still being fixed and has been like this since Friday. If it is not fixed, can you tell me how much I can expect off of my bill?
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia Broadband down again? SW12 #virginmedia
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Brentford, England
@virginmedia No you probably do it understand the extent of your lack of service. We have been having no internet for weeks and every time we call we get the automated voice saying the line is busy and to call later. 3 WEEKS like this. You guys need to sort this out.
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Chris Wheal
(@whealie) reported
from
London, England
@virginmedia Have you ever not been too busy? You have the worst customer service known to man. Every comedian compares bad customer service to you. You are the benchmark for bad. I have been trying to get in touch for five hours now. Chat, phone, Twitter and SMS.
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Chloe Saunders
(@clogsworth19) reported
from
Wandsworth, England
@virginmedia Hi, the wifi disconnects several times throughout the day. An engineer changed our hub last year. We then spent £80 on wifi extenders/repeaters/boosters. We want to change the wifi channel to see if that works, but login details are incorrect on the hub.
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Paul Matuszczyk
(@Paul_Matuszczyk) reported
from
Camberwell, England
@virginmedia what brilliant technology utterly soured by almost comically bad customer service. I say “almost” as there’s nothing funny about taking 5 weeks, countless phone calls, endless hours of online chat & 2 formal complaints to just get my bill right. Not asking much.
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Daniel Emery
(@DemeryUK) reported
from
Richmond, England
@browntoby @virginmedia My wife works at a well known provider. The biggest discounts are available from ‘retentions’ i.e tell them you want to cancel and you can sometimes get over 1/3 off your bill.
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Chris Lonergan
(@LonerganChris) reported
from
Lambeth, England
@virginmedia I’ve spent 1 hour on the phone trying to Cancel my service as the house has been sold! Both times it’s rung and nothing on the other end can you assist without me having to waste more time?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Veecemberatfied 🐀
(@eNVeeArcadia) reported
@virginmedia My contract is auto renewing at double its current price, yet my bundle is not changing in any capacity. Why can I not just continue paying the same price (or even the lower new customer price) and continue using your service? Why do "new customers" get special treatment?
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James Fildes
(@JamesFildes1) reported
Had @virginmedia for about 10 weeks, never been able to use the internet once in that whole time. Move house, tell me I can definitely get it there, so they book me an appointment for 3 weeks time (which is today) to get an engineer round. 1/3
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David Maltby
(@Malt_84) reported
@virginmedia Sorry what? There's not been a fault in the area according to your website. Why would you cancel the engineer? It's been 5 days now... Get it sorted out
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Proactively
(@AProactively) reported
@virginmedia @Virgin I placed a new order for broadband on 8th Dec and I was promised to deliver the device on the 12th of Dec #virginmedia customer care is giving nightmare, 2 days off due to Internet non-availability, and I still, don't see any progress complaint no C1312221595
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K
(@goodnamesgone_) reported
@virginmedia It says there is no problem in the postcode. The checker goes on to say that it can’t run a test on our services right now.
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Christopher Freeman
(@23stfrancis) reported
@virginmedia Hello how comes no reply seems to be broken like your broadband supply
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Ash from UK
(@AshfromUK1) reported
@virginmedia called customer care and after transferring it to various department they disconnected my call. when i ask them to contact manager they never do it
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Smee
(@JDale943) reported
@virginmedia Never once do virgin call me to help sort this problem, I wonder if I cancel my direct debits will it attract their attention
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James Fildes
(@JamesFildes1) reported
They get a @virginmedia engineer to do a ‘pre-pull’ check 10 days ago, still no issue. Engineer is due today between 8-1 so I take the day off. I get a phone call at half 11 today as I’m waiting, to say the jobs been declined by @virginmedia… 2/3
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RyoHaz
(@RyoHaz51) reported
@virginmedia Hi. I have been promised a £12 monthly discount on my account to counter a previous agents mistake that certain TV channels were included in a TV package. I still do not have the discount. Can someone help? Already tried phoning multiple times.