Virgin Media Outage Report in Epsom, Surrey, England
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The latest reports from users having issues in Epsom come from postal codes KT17, KT19 and KT18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Woking, London, Hammersmith, Southwark, Croydon, Richmond, Redhill, Hounslow, City of Westminster, Mitcham, Guildford, Epsom, Wandsworth, Feltham and Barnes.
| City | Problem Type | Report Time |
|---|---|---|
 Woking |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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London Lofty
(@lofty_london) reported
from
Camberwell, England
@Glitterbeard_ @virginmedia Cancelled last year due to constant issues and moved to Sky, no issues at all and saved a tenner a month.
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𝐍𝐢𝐜𝐡𝐨𝐥𝐚𝐬
(@ZatoichiHattori) reported
from
Kingston upon Thames, England
Cheers @virginmedia your WiFi has been so **** all day I’m wasting my @TheO2 data FFS and that is me being polite
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Richard Mander
(@RichardMander1) reported
from
Lambeth, England
@virginmedia what is wrong with the service in SE27?
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Prof Mark Whiteley
(@MarkWhiteley) reported
from
Guildford, England
@virginmedia - absolutely hopeless !!!! Trying to cancel as moving house ... telephone line for moving off due to Covid, web chat not working, no “button” on site to press even though instructions say to press it .... impossible to contact!!!!
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Thanks for your reply. I have been trying since last week to cancel my rolling 1m Broadband contract (nothing to do with the service, just needed it while renting). I have tired for 4 days to get through on the only # on your website to cancel a service but can’t get through.
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia I had check that a few times but unfortunately it could not be fixed. This is an ongoing problem and it is not on. Also my phone line not working
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Devon Geiger Hyde
(@DevonGeiger) reported
from
Richmond, England
@virginmedia Service is appalling once again. Internet has been down for better part of an hour, what’s the excuse this time??
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
2nd day on hold for over 1/2hr trying to speak to a @virginmedia rep to cancel our account. They should call it “Hotel California Broadband” - you can check in any time you like but you can never leave ...
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Paul Nockolds
(@KnooKie_uK) reported
from
Richmond, England
@virginmedia broadband has been up and down all day but in last 2 hours it's so bad that we cannot do anything. Had to use my phone to send this message. TW1 area. Any issues?
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing
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amal sasikumar
(@amalsasikumar) reported
from
Kingston upon Thames, England
@vmbusinesshelp @vmbusiness Im sorry but @virginmedia is very poor at responding and I am looking else where not worth paying £50 a month for no service and no response
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Iain Sisson
(@i_am_iain) reported
from
Croydon, England
@virginmedia This was a good day ago. I'm at least 20 reboots down the line now. It's a Virgin Superhub 3 and we seem to be stuck with one solid green light at the bottom and one flashing green connection light....on a cycle
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elly
(@putyourboootson) reported
from
Lambeth, England
@virginmedia Broadband (South London) completely down for the second time within a month. Service page estimates 4pm fix - so I’m not going to be able to get very urgent work done today. So, can we get compensation for this rubbish?
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia I finally got through to a girl called Chloe. She was very argumentative and seemed to cut me off at the end so none the wiser. How do I go about making a complaint?
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Andy Saw
(@andysaw) reported
from
Kingston upon Thames, England
@virginmedia fibre service down again and can’t get to service status page to log this ...........
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Any further help in this matter? I’ve been trying to cancel my contract for a week now without success.
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Dale 🔶 🦁
(@DaleMC_) reported
from
Camberwell, England
12 hours without service is rather poor @virginmedia
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia Still not working, unfortunately I won’t be able to pay for this service much longer if I am always having troubles. I don’t know what to do anymore apart than moving on to another realiable provider
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liam
(@g4g02_) reported
from
Lambeth, England
can you drop me a DM please @virginmedia regarding a phone issue. can’t seem to get through when i call up ?
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Niall Kelly
(@niallkelly9889) reported
from
Croydon, England
@virginmedia Could I get some help please regarding a phone? Been receiving messages about a new SIM that never arrived. I can't call services because my phone doesn't work because I haven't inserted the SIM. Just need some help please.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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CKing
(@SeakingOne) reported
@VodafoneUK Disgusted with the service since I took broadband in June 2020. No end of problems, tried to leave but you won’t let me out of my 24 month contract without paying it off. It’s cheap for a reason. Thanks to @virginmedia who have offered to buy me out of it.
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Richard Sambrook
(@sambrook) reported
@virginmedia Part two: If Santa was told by your phone customer rep there was upgrading work going on in the north pole until January which might affect service, why would your service check website (which he was told to check) say everything is fine and....
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Phil
(@Twitfacephil) reported
@PaulClark_Mcr @Hermesparcels And did Virgin care? 🤔 Nah! I’m learning Indian to try and make sense of their customer services! @virginmedia
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Danny Hutchings
(@dan371971) reported
@virginmedia Is anyone going to look at my issue?
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Claire Green
(@ClaireG42242316) reported
@virginmedia I have spent 50 minutes on the phone to @virginmedia today. I have 3 accounts with you. I have received terrible service and wish to put an official complaint in. Please advise of complaints procedure.
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Neil Crump
(@PyramidHead76) reported
@jllybeans @virginmedia I didn't say you were an idiot. Just that you should still get a Chromeast probably.
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Phil
(@Twitfacephil) reported
@virginmedia Seemingly not. You shut my business emails down today due to ‘suspicious activity’! Couldn’t tell me what it was but would be nice to get a call / text / smoke signal to warn me! Bills go up and then down if I complain. TV service disrupted this week and it’s taken a week to mend
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Lee
(@PastGrounds) reported
@virginmedia Hi, the service in Wimbledon is down and has been for a while now. Could you please confirm when it'll be back up and running?
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Amit singh
(@Amit_S_Bhopal) reported
@virginmedia Contacting you on here because I've exhausted almost all other avenues. I've had a complaint disappear down a black hole and I've had to make 4 phone calls about my faulty router (you're still refusing to send out a new one). Can someone please get back to me
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The Bodyguard (Double Vaccinated)
(@Alex_B1971) reported
@virginmedia Please can you explain why over 1 month later. My ex wife's account hasn't been cancelled & when I phoned less than 1/2 I got cut off by the person inquiry on this ? I wanted to get the original black Friday deal & you failed to cancel on that last day.