Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, City of Westminster, Wandsworth, Hounslow, Southwark, Greater London, Carshalton, Mitcham, Coulsdon, Kensington, West Molesey, Fulham, Leatherhead and Twickenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| Croydon |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Still no service......
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linda holmes
(@pussinpjs1) reported
from
London, England
I have never had any problems with you @virginmedia before and not happy
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Message says service will resume at 10.15 but we’ve had these messages every day & still nothing.....
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Barbara Poole ⚽🦅
(@Barbara4003) reported
from
Croydon, England
@virginmedia No - they always just ask you to do all the things we’ve already done a hundred times then say it’s not a problem with them.
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The Only Way Is Sussex
(@ali1m) reported
from
Redhill, England
@virginmedia No, it’s showing No Known Issues
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Barbara Poole ⚽🦅
(@Barbara4003) reported
from
Croydon, England
@virginmedia Netflix freezes, loses signal and then just hangs. Only way round it is to turn box off. This is a very common problem that VM seem to choose to ignore
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Lauren Scott-Berry
(@Lauren_Sberry) reported
from
London, England
@virginmedia I had some flashing green arrows on my router this morning and no internet. I reset and now have a yellow base light and still no internet. Please help
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Jonny
(@jonnytbonewils) reported
from
Camberwell, England
@virginmedia enough is enough. Broadband in the Nunhead/ Peckham are has been useless for nigh on@a year. We were promised big improvements in Sept that never came. We now re-boot 2 to 3 times a day. Had enough of your suggestions that never work. Please arrange an engineer ASAP
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It’s only curly at the front
(@sladey66) reported
from
Camberwell, England
@virginmedia Your telephone service claimed it was a general outage in my postcode between 2am and 2pm. I was up at 5am to take a call. I couldn’t take that call bcos I didn’t have a working tv/phone/broadband connection. No warning. No explanation.
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David Madelin
(@pintofbeer) reported
from
Hammersmith, England
@virginmedia I grumble, why, why, why is it so hard for the online people to do anything. You are after all an online company. He feels my pain but all he can offer is for someone to call me back the next day. I never get the call.
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Fliss James
(@Flissej) reported
from
London, England
@virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.
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It’s only curly at the front
(@sladey66) reported
from
Camberwell, England
Dear @virginmedia. Broadband in SE15 3BS is still down. I cannot work. Please let me know where I can send the invoice for a day’s lost work. At current rates you owe me approx £250
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linda holmes
(@pussinpjs1) reported
from
London, England
Can you please listen to what people are saying @virginmedia and ask if they have the right equipment for upgrades etc. I have the TV 500 but you put me down as having the V6.
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
Get home from work....2 out of 3 kids sick...oh well at least I can catch up with some work this evening on my laptop....oh no @virginmedia outage today means no broadband & no telly either 😱😡....would be good to get a report on when this issue will be fixed.....
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David Madelin
(@pintofbeer) reported
from
Hammersmith, England
@virginmedia At some-point in Dec I try cancelling contract through online chat => computer says no, you must phone up. Ugh. I don't understand why, but fine... 29th Dec -my move out date- I phone up to cancel, 25 minutes later apparently it's done. (...to be continued)
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia I hope my account reflects that I have the tivio box as I had a total nightmare trying to explain this to customer care
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chris whittart
(@fatwhit5) reported
from
Hounslow, England
******* shit @virginmedia WiFi has gone off AGAIN 😡😡
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia another tweet to let you know how crap your service is...again. I’ve just joined up to virgin media store to purchase a film and it’s taken me nearly an hour to do all this-your keypad for signing is is prehistoric and sloooooooooowwwww
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia - over 48 hours now and no broadband or TV. Really unimpressed, mostly because I can only access an automated service for info. How hard is it to provide decent customer service and let me know what is going on - @SkyUK gets back to me before you do!
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Victoria Cuthill RN
(@VickyChas3) reported
from
Kingston upon Thames, England
@virginmedia Not fixed yet...automated message says 5.30pm for internet to be back on but nothing as yet and I have some really important work to do tonight.....help!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Impulse 2152
(@Impulse2152) reported
@skippy_c @virginmedia I don't think there's one single, genuinely good internet service in in the UK. I'm with TalkTalk and they're ok, and way cheaper, but not amazing. However their latest package gives you something like 300mbps.
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Beryl
(@Beryl11943965) reported
@virginmedia We have zero service still. Very limited data from another provider. Virgin don't even check when we call. I can now prove that. Zero assistance. WE HAVE ZERO SERVICE = no Internet to check. No help from staff. Now lost income and NO ANSWERS FROM VIRGIN.
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Akash
(@IHATEAKASH) reported
@virginmedia I haven’t tried via Ethernet but a wired connection won’t help with my phone. There are no known issues in my area
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BetsyBoomerRN⚓️ 🔺
(@Crafty_Bernado) reported
@virginmedia hi can you please explain how my 250mb broadband never reaches 250mb? It’s been really bad the last couple of weeks, I feel like I’m constantly restarting the router! Please help!
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Joanne Shiels
(@JoanneShiels) reported
@virginmedia sort your Internet out will you ..i was talked into higher speed to sort the issue and surprise surprise still ongoing.your goin to lose a loyal customer..threw off apps on TV ..thank god for mobile data @SkyBroadband could gain another customer
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Justiceformentalhealthpeople
(@Jstcefrmentlhth) reported
@ICOnews @LeeDiggens @virginmedia Oh now your sayong they shpuld respond within one calender month but you fail to tell people that organisations have rhe right to make you wait 3 months for it.
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Glen McCooke
(@glenmccooke) reported
@virginmedia Will try the diagnostics again later. I think it might be time to switch provider to take the hassle of having poor internet constantly.
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Charlene
(@BurgessCharlene) reported
@virginmedia Both were amber. Now it’s back on but not the point here. I’ve lost days of no service and no comp for it. Stupid 2 day automatic comp really should go out of the window as your making money from lost service.
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Anthony PoultonSmith
(@PoultonSmith) reported
I wonder if @virginmedia could tell me how, when I don’t have a dialling tone and thus can’t get a call out, how I can dial 150 to report the problem to them?
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Beryl
(@Beryl11943965) reported
@virginmedia Zero service. Turned on and off AGAIN. Going to ask someone to call 150 for us.