Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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The latest reports from users having issues in Epsom come from postal codes KT17, KT19 and KT18.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 11/25/2025 15:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, Croydon, Hammersmith, Epsom, Wandsworth, Feltham, City of Westminster, Barnes, Hounslow, Caterham, Walton-on-Thames, Twickenham, Kensington and Redhill.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomSouthwark Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCroydon Internet

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • ValerieLondon18 Valerie 🇮🇪 (@ValerieLondon18) reported from Epsom and Ewell District, England

    @virginmedia Couldn't use my phone so couldn't call you. I tried from hotel landline to your so-called help numbers to no avail. All others in a group of 40 people did fine cause weren't using Virgin. Not ideal to have single female abroad no phone, no maps, can't call cab etc. Last century

  • SteveHodgson1 Steve Hodgson (@SteveHodgson1) reported from Merton, England

    @virginmedia not bad, only been hanging on the phone for 20 minutes so far, crap service

  • sofiahayat Sofia Hayat (@sofiahayat) reported from Wandsworth, England

    Just got ready to workout isung my EMS suit as I can't stand on my feet fir excersize after my operation. BOOM!! suit doesn't work because I have no I telnet fir over a week!!! @virginmedia and they are charging me to leave them

  • joshuamasters_ Joshua Masters🎥 (@joshuamasters_) reported from Lambeth, England

    @virginmedia hub still down in SW8 region. Box and hub are on. Ran tests everything fine. Can see WiFi to connect to, but not devices can connect. This started after last nights midnight update it seems.

  • sofiahayat Sofia Hayat (@sofiahayat) reported from Wandsworth, England

    31 mins on the phone to virgin media...noone has solved the issue.. I just want to leave the service now..paying £98 pcm for no service.. I just paid fir June and I have no broadband for 3 days. @virginmedia #virginmedia

  • BowTieMendoza VM (@BowTieMendoza) reported from Kensington, England

    @Queen__Leiaa @virginmedia did this me 5x , sch install in Feb now saying end of July, each time with text night before and reply chat never worked, I even got 2 differ answers on the same day, engineer said no one home then told engineer never came to work

  • Jotwinn jox (@Jotwinn) reported from Cobham, England

    @libertyglobal I use virgin media wifi and broadband have been a customer for little under a year now and have spent all day on the phone with them I am a priority customer as I have medical equipment that needs wifi to transmit readings to hospitals and they said they would

  • BowTieMendoza VM (@BowTieMendoza) reported from Camberwell, England

    @virginmedia After 4 months of saying street works on going just got call from @virginmedia construction team that my building is not serviceable and not able to provide service how is this even allowed #virginmedia #poorcustomerservice

  • sofiahayat Sofia Hayat (@sofiahayat) reported from Wandsworth, England

    @virginmedia BT allow you to stop your contract immediately if they do not provide the service paid for. Your customer service is atrocious. My business has suffered, I paying to use my mobile Internet instead of my broadband and I cannot finish my masters assignment as I have no internet

  • guydorrell1 Guy Dorrell (@guydorrell1) reported from Wandsworth, England

    So @virginmedia we’re without wifi YET AGAIN, sometimes it’s been for as long as a week. Your service is a disgrace & I’ll be delighted to ditch you asap. Service to be resumed at 11.59 pm isn’t good enough. 7 or 8 times this year. I’ll be sure to post this on Nextdoor #bye 👋

  • Tuffcub Tuffcub (@Tuffcub) reported from Lambeth, England

    Had many years of perfect service from @virginmedia broadband but its now dropping off about once a week. Very annoying.

  • cenkkiran Cenk KIRAN👨🏻‍💻🚀 (@cenkkiran) reported from Merton, England

    Hey @virginmedia broadband is off AGAIN! Do we need to wait on call for at least 50 mins to reach technical support?

  • Mrs_Spurs_1882 Lisa 💜💜 (@Mrs_Spurs_1882) reported from Horley, England

    @virginmedia trying to report a landline fault. Your web help couldn't be anymore unhelpful and I can stand anymore of your on hold music on the phone. Please advise on what I can do.

  • HargraveInc James Hargrave (@HargraveInc) reported from Merton, England

    @virginmedia Yes. The router has been going down completely. I checked that link and it said "intermittent issues"

  • DuarteMendonca Duarte Mendonça (@DuarteMendonca) reported from Hammersmith, England

    @virginmedia having massive issues with billing and tried over 5 times to sort this over the phone. Most times someone will hang up and not call back making me have to call again, wait for 30m, tell the whole story again. Need to speak to an actual human at a store. Suggestions?

  • Weaverfooty14 Michael James Weaver (@Weaverfooty14) reported from London, England

    @virginmedia recently joined virgin for broadband and it isn't cheap its amazing when it works but every night recently it has gone down and when you check the app it says engineers are working on resolving an issue is there a update with this please as its so frustrating

  • nicolas_laborie Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported from London, England

    @virginmedia still no answers and no broadband - can someone help !? I’m working from home and it’s so frustrating

  • Deano1969 Deano (@Deano1969) reported from Wandsworth, England

    @virginmedia please sort your systems and processes out. I was due a call yesterday to discuss a complaint. Only to not receive it and for you to replicate the same error. #virginmediadown

  • guydorrell1 Guy Dorrell (@guydorrell1) reported from Wandsworth, England

    Er, @virginmedia we’re in Sw18 2 & we were promised our wifi would be restored at 11.59 last night. Still down. Wanna make us another bs promise you won’t keep? 😡 #virginfail #notagain why are we paying you again? 8th outage this year ffs

  • GeoffRogersEU Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England

    @virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • A0_Studio A0 Studio (@A0_Studio) reported

    @virginmedia No I haven’t been informed when it will be fixed or what the issue is. Just the same automated message.

  • GrahamDJohns Graham Johns (@GrahamDJohns) reported

    @virginmedia Not a customer, sorry. He had a Virgin van & appeared to be going about his normal business. Brynglas Rd, Newport NP205QW is the location

  • evo_iphone Mark Evans (@evo_iphone) reported

    Afternoon @virginmedia @skytv is anything in the pipe work so I can watch sky sports 4k as a virgin customer.

  • sluggerotoole02 sluggerotoole (@sluggerotoole02) reported

    @virginmedia Having an issue with VM, I pay over £100 pcm but your BB is awful. An engineer came round and said a booster had been ordered, still not got it! Shocking service for the money I pay.

  • pressfuturist Alastair Horne (@pressfuturist) reported

    I've been cut off *twice* now while trying to cancel my @virginmedia account and I'm fuming.

  • Ken_M_Brown Ken (@Ken_M_Brown) reported

    @mart_compton @virginmedia I found the same problems with Virgin and seriously considering a change. Their prices are now scandalous

  • Luis_R_Caldeira Luis Caldeira (@Luis_R_Caldeira) reported

    @virginmedia moving home just asked to get virgin broadband and was sent a mail stating im too far away from the network. The 50m from the nearest house with it. Make's no sense, in bedford.

  • planetmardy َ (@planetmardy) reported

    @virginmedia your wifi is terrible lately ffs come out and fix it now not monday!!!!!

  • BeanZoomy 💎 (@BeanZoomy) reported

    While mentioning Virgin Media (sooo much better than Sky!), I wish they would introduce a feature which allows me to modify series links (favourite actors) and add to a list of shows NOT to record (again and again!). It takes me about 15 clicks to cancel an upcoming recording…

  • markg257 Mark G (@markg257) reported

    @SimonRedDevil @virginmedia I’m not getting the stupid question from them on here..just pick up the phone and speak to people @virginmedia this is not customer service on Twitter..!!!!