Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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The latest reports from users having issues in Epsom come from postal codes KT19.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 01/14/2026 22:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Mitcham, Leatherhead, Croydon, Hammersmith, City of Westminster, Fulham, Merton, Redhill, Ashtead, Southwark, Wandsworth, Kingston upon Thames, Hounslow and Guildford.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomMitcham Internet
United KingdomLeatherhead Internet
United KingdomCroydon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please

  • agustin Agustin Pesciallo (@agustin) reported from Camberwell, England

    .@virginmedia two days without internet and tv, could indicate what's the process to cancel the service?.

  • chrisgreen Chris Green (@chrisgreen) reported from Hammersmith, England

    @virginmedia Try actually looking at your previous comms on Twitter with someone before making such an inappropriate and unhelpful response! At the end of the day, if you are not going to help, why are you here?

  • acartoonheart Stacey (@acartoonheart) reported from Camberwell, England

    @virginmedia The update just says there is an outage in the area and that there won’t be a fix until tomorrow morning? That surely can’t be right?? I’m having to waste all my phone data just so I can do my job 😭

  • chrisgreen Chris Green (@chrisgreen) reported from Hammersmith, England

    @virginmedia You know full well that a broken drop cable (which you already know is the issue from the last time you unhelpfully responded) won’t be shown on your service status page. For crying out loud! Your cut-and-paste response is both disrespectful and of no use whatsoever! #epicfail

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….

  • kayldavenport kaley 🏁 (@kayldavenport) reported from Wandsworth, England

    virgin media I WOULD LIKE TO WATCH THE FOOTBALL, sort it out! internet is awful 🥲🥲🥲

  • Mister_Luke_K Luke (@Mister_Luke_K) reported from Merton, England

    @jaykayred @virginmedia Your never get loyalty off them I was lucky enough to move to sky and to be fair they are pretty good at looking after customers

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.

  • acartoonheart Stacey (@acartoonheart) reported from Camberwell, England

    Working from home is super fun when Virgin Media’s internet in south east London goes down completely for the entire morning and you have to use the hotspot on your phone to try and get any work done 😬

  • jaykayred jackie wilkin (@jaykayred) reported from Merton, England

    Why don’t companies offer deals for long standing customers not just new? Been with @virginmedia for 25+ years, started back when it was Telewest; want to downgrade, deal I am looking at is £37 for new customers, same package for me is £69. Where is customer loyalty rewarded?

  • skmerry Sarah Merry (@skmerry) reported from Esher, England

    @virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @virginmedia can you tell me why we had internet issues for the last three days which are now solved, but I still cannot get Netflix, iPlayer, Amazon prime video or Now Tv. I am sick of paying for extra tv services I cannot access. Would you like to refund me for these days?

  • OliverPusey Oliver Pusey (@OliverPusey) reported from Kingston upon Thames, England

    @virginmedia No internet this morning, but according to your status page, there isn’t anything wrong. We know it isn’t just us and our whole street is out. Really wonder why we bother with Virgin, your reliability is shocking and your service is horrendous.

  • c_vanadium0509 Claire Newton (@c_vanadium0509) reported from London, England

    @virginmedia any updates on the outage in SE London? What is the eta for resolution?

  • ART_67 Alex Taylor (@ART_67) reported from Wandsworth, England

    @virginmedia Hi, please can you provide advance notice when you are making service repairs. We had a video interview and WFH today and it is really inconvenient.

  • monique86237847 EbonyGoddess40 (@monique86237847) reported from Lambeth, England

    @virginmedia when they gonna fix the internet 4th time now no service and this time longer than 1 day I chose Virgin media for download speed but may go back to Sky less issues

  • kayldavenport kaley 🏁 (@kayldavenport) reported from Wandsworth, England

    im missing all of this bloody game @virginmedia SW17 service is DISGUSTING

  • StephenHance1 Stephen Hance (@StephenHance1) reported from Lambeth, England

    @virginmedia Nothing other than to telephone again. We do now have an appointment so we will see if it gets fixed. Two of us working from home in zoom-heavy roles has been very difficult. And the only action we have got has been via ombudsman not your customer services.

  • mahdi Mahdi 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@mahdi) reported from Kingston upon Thames, England

    Avoid two companies in the UK: @IKEAUK and @VirginMedia; awful customer service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • IssyMeharry Issy Meharry (@IssyMeharry) reported

    @virginmedia Intermittent wifi in 2 bedrooms, pod booster doesn't work, low speed

  • chcolate_teapot Chocolate Teapot (@chcolate_teapot) reported

    @virginmedia Just extremely poor all round service, repeatedly, with lie after lie.

  • LaurenGxdfrey Lauren (@LaurenGxdfrey) reported

    @virginmedia No you haven’t yet. Your advisors on live chat seem to just look at our account and say Netflix is on there. They can’t grasp that Virgin sent us an email stating they suspended our Netflix and now we have no Netflix as Virgin removed themselves as payment method. No help at all.

  • RobbyBeatboxer RobbyOneKenobi (@RobbyBeatboxer) reported

    @virginmedia Well I can tell you what I experience, and everyone in my area experiences is not what your status page, it keeps cutting out, people keep reporting it on down detector because virgin media doesn't have an accurate status page ...

  • JoJagiello Joanna Jagiełło ❤🇺🇦 (@JoJagiello) reported

    @virginmedia how do I get through to a person to speak to please. Every time I call I get a robot that tells me to reboot and hangs up. I need to speak to someone about exposed cables and bad signal.

  • blockchainchin Blockchainchin (@blockchainchin) reported

    @virginmedia Maybe better to just seek legal advice at this point as your system is set up to pass people around in circles fobbing them off to some automated text system that only answers the questions you have or determined and where is my money is never going to one of them

  • isse1233 Larry Bird 🏄🏿‍♂️ (@isse1233) reported

    Virgin media worst customer service ever. USELESS

  • KieranLeeDoyle Kieran Doyle (@KieranLeeDoyle) reported

    @moo2n @virginmedia Worst Customer Services in the history of the worst customer services….. I mean the worst, by a millions miles…..

  • Aaroncini_TTV Aaroncini (@Aaroncini_TTV) reported

    @virginmedia It saying it won’t be fixed till this evening so I have no tv no internet all day, this is unacceptable, no explanation of what the problem is, this has happened a few times with high guys, your service is unreliable

  • Gazza80uk Garry 🏳️‍🌈 (@Gazza80uk) reported

    @virginmedia I’m suffering packet loss on my broadband. The status page says there’s no issues in my area for broadband, but upon testing, says there are issues in my postcode. It’s a bit Schrödinger’s.