Virgin Media outages and service status in Epsom, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Kingston upon Thames, Hammersmith, Croydon, Hounslow, Redhill, Tadworth, Purley, Feltham, Brentford, Wandsworth, Caterham, Addlestone, Mitcham, Walton-on-Thames, and Carshalton.

City	Problem Type	Report Time
Kingston upon Thames	TV	3 hours ago
Hammersmith	Internet	7 hours ago
Hammersmith	TV	9 hours ago
Hammersmith	Internet	13 hours ago
Croydon	Internet	24 hours ago
Hounslow	Total Blackout	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  Philip 🦅 (@Phil_Swallow) reported 0 seconds ago from Croydon, England

  @vmbusinesshelp @vmbusiness Ah, so when there will be nothing to do or see you will become interested, is that the customer service ethos at VMB? Staggering, but not surprising

• 
  Befitat50 (@befitat50) reported 1 minute ago from Lambeth, England

  @virginmedia what’s going on again with this internet at sw4? You just can’t fix a problem? Please don’t come up with your usual excuses and fix itttttt..

• 
  Trevor Graham (@MrTG_Tweets) reported 4 minutes ago from Redhill, England

  @itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.

• 
  Befitat50 (@befitat50) reported 4 minutes ago from Lambeth, England

  @virginmedia I don’t need to check it you guys have to check not me ! This horrible internet has been playing up for sometime and again today!!! All I want t know is when are you going to fix it?

• 
  Jessica Carmody (@JessicaCarmodyV) reported 6 minutes ago from Richmond, England

  @virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.

• 
  Jeff Brown (@fadermonkeyking) reported 8 minutes ago from Richmond, England

  @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

• 
  Jacqson (@JacquelineCabl9) reported 18 minutes ago from Spelthorne District, England

  @virginmedia How do I cancel without more incurred costs and wasted time

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 20 minutes ago from Spelthorne District, England

  @virginmedia once again I have no Virgin media services at my home. I can’t even log in to my Virgin media app or access the Virgin media website by using my phone data. I have no way of checking the service status. TW15 area

• 
  Jack Robinson (@JackEORobinson) reported 21 minutes ago from Wandsworth, England

  Hi @virginmedia, are there problems in the SW17 area? Your service status page isn't loading.

• 
  Ravinder Judge (@judge_ravinder) reported 21 minutes ago from Hounslow, England

  @Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.

• 
  Nick Tippett (@nicktippett) reported 22 minutes ago from Croydon, England

  @virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!

• 
  Mike Fuller (@ninepine) reported 29 minutes ago from Kingswood, England

  .@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.

• 
  SusannJerry (@MrsJerryTweets) reported 37 minutes ago from Hounslow, England

  @8252Hazel @virginmedia Yes it has been unreliable for a week now. Their customer phone line goes straight to voicemail. Monthly bill goes up by£9 this month for such a poor service.

• 
  Umar 馬 ➡️ 🇨🇭 (@UF1902) reported 39 minutes ago from Hounslow, England

  @PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 43 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  Justin Moore (@jm1967uk) reported 43 minutes ago from Redhill, England

  @virginmedia Broadband outage this morning, unable to listen to @lbc online or any Global station or website. No doubt other sites are unreachable too. You have increased my bill and this is the "service" you are providing.

• 
  Deano (@Deano1969) reported 45 minutes ago from Wandsworth, England

  @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

• 
  Ravin 🇹🇹🇬🇧 (@ravinrr80) reported 53 minutes ago from Merton, England

  Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

• 
  Nick Tippett (@nicktippett) reported 54 minutes ago from Croydon, England

  @virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely

• 
  Jeff Brown (@fadermonkeyking) reported 55 minutes ago from Richmond, England

  @virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ana Cristina ϟ (@_AnaCristina_) reported 2 minutes ago

  @virginmedia It's been an outage on and off but now it's outage is fixed I'm still not connected

• 
  Kathy Miller (@KathyMi25429227) reported 2 minutes ago

  @virginmedia you are telling me you are extremely busy on 25 minutes hold. Guess what? I am Busy Too but you are not paying me several pounds a month! Employ more staff...am going to Ombdsman about shambolic service

• 
  Iran,Houth,Hez,Hams & Sky/BBC Lies#NeverAgainIsNow (@UFinlay33392) reported 3 minutes ago

  Virgin media Fined 28 million for tryjng to prevent customers leaving. No wonder people are sick of their **** service

• 
  Lyn Prodger (she/her) (@Prodgey) reported 8 minutes ago

  @virginmedia once again I have sent a DM as requested about my complaint with no response. Is this part of the ignoring customer correspondence scandal?

• 
  Charlotte Dimond (@charldimond) reported 8 minutes ago

  @virginmedia Hub box is stuck on a reboot cycle with ‘welcome’ ‘please wait’ and virgin media logo screen. Nothing is happening. I’ve rebooted several times for the past hour. Please can you advise? I cannot get through to the customer service via the phone.

• 
  Mila (@LYCOICAT) reported 9 minutes ago

  @virginmedia since you’ve merged with o2 there service has spoiled and causing me immense distress you didn’t read my dm

• 
  Dan Worley (@worleyyy) reported 18 minutes ago

  @virginmedia You clearly don't take it seriously enough. I've complained multiple times over the last year and because I haven't made a complaint twice in one month you won't do anything and force me to pay a £400 fee to exit my contract. Utter horrendous service!! Worst internet company ever

• 
  jason (@Jason29wctb) reported 19 minutes ago

  @Ofcom calling cisas Monday as virgin media holding me in a contract for broadband that hasn't worked properly for 2 years and last 2 months unusable online ,engineers don't turn up sometimes and when do ,say we don't know what to do and leave ,promise work never done

• 
  Susan Fish 💙 (@Sushisu1) reported 23 minutes ago

  @virginmedia I have received through the post a new remote Virgin 360 control which I didn’t ask for or even want and since I received it my service has been terrible. Plus whereas Netflix was free with Virgin now I have to pay!! Money making to pay your fine? This is rubbish.

• 
  emma 💜 (@lovrlwtt) reported 24 minutes ago

  oh my days virgin media had me arguing w a guy in india until i said im closing the account cancel everything was then transferred to a man with a british accent and was trying to make me keep the account and they can get it sorted. funny how that works