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Virgin Media

Virgin Media outages and service status in Epsom, England

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 3 outage signals in the last 24 hours around Epsom, including 3 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Aug 4, 8:33 AM GMT+1.
  • 71% Internet (71%)
  • 11% Wi-fi (11%)
  • 7% Total Blackout (7%)
  • 5% TV (5%)
  • 4% E-mail (4%)
  • 1% Phone (1%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 4: Problems at Virgin Media

Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Hounslow, Hammersmith, Croydon, Addlestone, Brentford, Chertsey, Wandsworth, Sutton, Mitcham, Isleworth, Redhill, Caterham, Kingston upon Thames, Walton-on-Thames, and Tadworth.

CityProblem TypeReport Time
Hounslow Internet 2 hours ago
Hammersmith Internet 2 hours ago
Hammersmith Internet 13 hours ago
Croydon Internet 2 days ago
Croydon Wi-fi 2 days ago
Hammersmith Wi-fi 3 days ago

Nearby cities with recent reports

Hammersmith

11 recent signals

2 hours ago
Croydon

8 recent signals

2 days ago
Hounslow

1 recent signals

2 hours ago
Addlestone

1 recent signals

5 days ago
Brentford

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • ravinrr80
    Ravin ๐Ÿ‡น๐Ÿ‡น๐Ÿ‡ฌ๐Ÿ‡ง (@ravinrr80) reported from Merton, England

    Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay ยฃ7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

  • BarbaraMolony
    Barbara Molony-Oates ๐Ÿ’™ She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia My problem is that the fix time is 24 hours! Thatโ€™s really not ok

  • amiwrong82
    MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR (@amiwrong82) reported from Worcester Park, England

    Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!

  • aaronuart
    R. Aaron (@aaronuart) reported from Merton, England

    @virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!

  • UrbanEdgeCapit1
    Urban Edge Capital (@UrbanEdgeCapit1) reported from Brentford, England

    @virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. ๐Ÿ˜ช

  • ninepine
    Mike Fuller (@ninepine) reported from Kingswood, England

    .@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.

  • sospainter
    ๐Ÿ…ฟ๐Ÿ…ฐ๐Ÿ†„๐Ÿ…ป ๐Ÿ…ฒ๐Ÿ…พ๐Ÿ…ป๐Ÿ…ป๐Ÿ…ธ๐Ÿ…ด๐Ÿ† (@sospainter) reported from Whyteleafe, England

    @IanSlaterPhoto1 @VixThatRuns I have a sizeable Samsung. Ditched Virgin Media, the plan was to have Freeview. The tv doesnโ€™t support Freeview!

  • tobygilles
    ๐ŸŽคToby Gilles๐ŸŽค (@tobygilles) reported from Hounslow, England

    @virginmedia Will it be a quick fix?

  • judge_ravinder
    Ravinder Judge (@judge_ravinder) reported from Hounslow, England

    @Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.

  • ranaraptor
    Rana Rahman (@ranaraptor) reported from Wandsworth, England

    @virginmedia Do you have a date/time? What is the tech issue? Iโ€™m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown

  • MrTG_Tweets
    Trevor Graham (@MrTG_Tweets) reported from Redhill, England

    @itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.

  • ninepine
    Mike Fuller (@ninepine) reported from Banstead, England

    @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

  • Deano1969
    Deano (@Deano1969) reported from Wandsworth, England

    @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

  • andrewlwood
    Andrew Wood (@andrewlwood) reported from Hounslow, England

    @virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.

  • MarcoOlevano
    Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England

    @virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working

  • JoanaLoGomes
    Joana (@JoanaLoGomes) reported from Merton, England

    Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? Iโ€™m working from home tomorrow, so this is a bummer really!

  • nicktippett
    Nick Tippett (@nicktippett) reported from Croydon, England

    @virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely

  • andrewlwood
    Andrew Wood (@andrewlwood) reported from Hounslow, England

    @virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. Itโ€™s messing with my business and now my family movie night. Are you aware, and when will it be sorted?

  • staffora
    Staffora (@staffora) reported from Kingston upon Thames, England

    @virginmedia is there an known outage in KT2 area? Have no broadband or TV.

  • safctinders
    Tinders (@safctinders) reported from Worcester Park, England

    @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot upโ€ฆ been sat here 20 minutes and still โ€œstarting upโ€. **** show.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • eternalelneny
    Eternal Elneny (@eternalelneny) reported

    @virginmedia With all due respect, the engineers have been there all day, I saw two of them having a 40 minute lunch break at 10am at Greggs. Can you push these engineers to get this completed today? Compensation isnโ€™t a valid response to not being able to work - ridiculous service

  • 306notout
    Matt Fowler (@306notout) reported

    Abysmal service from @virginmedia today, no problem Iโ€™ll source broadband from @VodafoneUK instead. ๐Ÿ‘‹๐Ÿ‘‹

  • Polythane
    โ€  ๐•ญ๐–—๐–†๐–“๐–‰๐–”๐–“ ๐•ฝ๐–ž๐–†๐–“ ๐•ญ๐–Š๐–†๐–š๐–’๐–”๐–“๐–™ โ€  (@Polythane) reported

    @VeltisLeEvil @Thatisdiffi You wait, I guess. But with Virgin Media, my internet very rarely goes down, and if it does, I can just go outside and do something else, like go watch some movies. It's never usually out for more than 3 hours

  • joannetpjo
    Jo (@joannetpjo) reported

    @virginmedia @lovelylisaj You are the worst company virgin media!

  • BarmyBluebird94
    Dan Lowe (ส™แด€ส€แดส ส™สŸแดœแด‡ส™ษชส€แด…) (@BarmyBluebird94) reported

    @virginmedia sort out the connection issues in Cardiff, trying to work from home isnโ€™t easy with you guys

  • shauny67
    Shaun (@shauny67) reported

    @QxPain_ @virginmedia You said router with ethernet under the pc, is the pc connected with eithernet or WiFi as if both this will cause a loop back if on the same network and hence why WiFi is not working. For best rest result connect the pc via ethernet & phone to WiFi

  • PariPassu_Rx
    Pari Passu Newsletter (@PariPassu_Rx) reported

    Telefรณnica and Liberty Global are looking at ways to bring down the ยฃ22bn debt pile at Virgin Media O2, their UK joint venture, after a sharp sell-off in the company's bonds. A roughly $925mn unsecured note fell to as low as 57 cents on the dollar this week, down from about 78 at the start of July, and even the senior secured paper slipped. The measures under discussion include cutting the expected ยฃ200mn dividend, pulling back capex, and reducing headcount.

  • kateandhergirls
    Kate and her girls (@kateandhergirls) reported

    @virginmedia Your chat colleague already looked into it and was incredibly rude and basically said tough youโ€™re an existing customer on a contract and we donโ€™t help our loyal customers, just new ones ๐Ÿ™„

  • paynexkillerYT
    pxk (@paynexkillerYT) reported

    Internet is down AGAIN. @virginmedia

  • CaptaininoLisa
    Lisa CAPTAININO (@CaptaininoLisa) reported

    Anyone with virgin media having issues with tv down and broadband in Northampton