Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Hammersmith, City of Westminster, Croydon, Sutton, Hounslow, Leatherhead, Guildford, Woking, Richmond, Kingston upon Thames, Streatham, Wandsworth and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Internet | |
| Southwark |
Internet | |
| Hammersmith |
Wi-fi | |
| London |
TV | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Ronnie De Guzman
(@RonnieD88779995) reported
from
Hounslow, England
I upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round
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Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@ant_917 @virginmedia Was it one of the overseas call centres by any chance? They’re awful - I’ve had to get tech support from them recently and I also got moved from pillar to post.
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Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@weyland76 @virginmedia I don’t hold out much hope, plus their overseas call centres really puts me off calling them. It’s always a bad line with applying sound.
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Adam Dolphin
(@itsmeinleek) reported
from
Redhill, England
@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.
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Miranda Dobson
(@MirandaDobson) reported
from
Camberwell, England
@virginmedia it's been 7 days, 4 phone calls of over an hour each trying to have broadband installed - and now you can't even efficiently help me to cancel my account. Service & communication is shockingly bad!
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Criney The Duchess of Brixton🧚🏾♀️
(@CrineyInsalata) reported
from
Hounslow, England
I know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in
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Hardik Shah
(@HardikVishna) reported
from
Richmond, England
@virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Send, England
@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
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Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
@virginmedia Well you did she has proof but trying to get help is ridiculous. No new contact had been sent or signed. She has spent 2 days trying to sort it out. 5 hours on the phone each day, being passed around and having the phone put down on her.. #illegal #nohelp #badcustomerservice
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ian
(@IanBorrett) reported
from
Lambeth, England
Still no TV or WiFi. @virginmedia are complete crap. Avoid at all costs.
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Tina Clark
(@Tinalc69) reported
from
London, England
Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!
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JW
(@JXMSZ) reported
from
Croydon, England
Is everyone’s Virgin Media internet still not working?
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia If they could do that I’m sure they would have been able to fix it, so no.
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!
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Gabriella d'Aprano
(@GabsdAprano) reported
from
Esher, England
@virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bern
(@KeithClarke1) reported
@opelact @virginmedia They’re all the same at the end of the contract. Quality of bb was very poor considering what we were promised. We had complete package minus Sim >£140
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Andy Colquhoun
(@AndyColq) reported
@virginmedia This is over the course of a year in lockdown: Sir **** is a National Disgrace. We will go back to Sky or O2 rather than upgrade on your pathetic service sorry. Maybe rather than honouring himself with Galactic he should look after loyal customers on planet f’ing earth
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Chris Pinnell
(@ChrisPinnell2) reported
@virginmedia no Internet service today. Service checker on website not working. Post code BS495DP, please advise
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the vape cat
(@hexde_v) reported
@glockylol @virginmedia here with bt with stable wifi whilst virginmedia plebs usin their ****** service
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Tarek Khwiss
(@Tarekkhwiss1) reported
@virginmedia Hey sorry but our WiFi isn’t working properly since yesterday. The service checker said there is no issues.
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David Campbell
(@DavCampbell_12) reported
Still no internet since joining with @virginmedia yesterday. Thank you but no thank you, I'm going back to sky even if they can't offer me the speeds I was paying for in my area. I've never had this trouble with them.
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Kovu悟
(@KovuWhite) reported
@JvshM @virginmedia How can our little man pop off if this is what he’s dealing with ayyyyy get a grip @virginmedia sort it out ayyy the poor buggggerrrrrrrr
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Keenanjohnson
(@KeenanJ122) reported
@mrw64 @virginmedia Honestly dude it’s issue after issue. I feel like we should get unlimited data at no extra cost because that’s the only thing that seems to work with this ****** network
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JigglyEmz
(@DJEmz1990) reported
And yet they still haven't got back to me about a support message I sent over a month ago, asking to temporarily reduce services to reduce cost. Yes thank you @virginmedia for completely ignoring me and now messing me up on exactly what I wanted to avoid happening
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link?!
(@lesbivain) reported
my wifi not working... i’m casting a hex on virgin media