Virgin Media Outage Report in Epsom, Surrey, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Epsom come from postal codes KT19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (59%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Fulham, City of Westminster, Hammersmith, Croydon, Reigate, Mitcham, Leatherhead, Merton, Redhill, Ashtead, Southwark, Wandsworth, Kingston upon Thames and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| Fulham |
Wi-fi | |
| City of Westminster |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
-
Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk
-
Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman
-
Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
-
Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼
-
Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus
-
Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
-
Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?
-
Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Can you just send a technician over to us? I’d assume you’d prioritise a customer that has been left with no Internet for 5 days? I’m not going to post the issue on an online forum, I’m asking you to provide support please.
-
Charbster
(@charbster) reported
from
Wandsworth, England
@virginmedia do you have website issues? Chat function not responding.
-
Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
-
Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
-
Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.
-
Kerry Vaughan
(@Boubs1985) reported
from
Addington, England
Aint it funny how my Internet was good as gold until @virginmedia tried to convince me to upgrade. Now its absolutely terrible 🙄
-
Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡
-
Stephen Champion
(@Champs707007) reported
from
Wandsworth, England
Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out
-
marksonofjohn
(@marksonofjohn) reported
from
Camberwell, England
@virginmedia Hi No broadband service in CB113HG Can you please tell me what the issue is.
-
Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!
-
Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?
-
Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Yes I did try to call but couldn’t get hold of anyone after a 20 min wait. As you can see from the screenshot above in previous tweet, every appointment I make gets cancelled. Are you able to do something about this? Any help would be much appreciated
-
Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia I’m sorry but we have been facing a total loss of service since we have no Internet connection whatsoever!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Andy
(@chutuk) reported
@virginmedia Then what's the point of this channel? So far my experience with your call centre has been unhelpful, the chat bot gets stuck in an infinite loop and all you can do is refer me back to the channels I've already tried. Absolutely no customer focus whatsoever
-
Jimmy_sarge
(@jimmy_sarge) reported
@virginmedia Text on the number given yesterday, I was assured it was all sorted. Nothing showing in my orders, contacted someone on the same number via text today who stated they can't help me and I need to contact someone else. Someone is lying. Just send me my kit, such a hassle.
-
Tanvir
(@Tambulla) reported
@virginmedia You guys gave me a 3 month free trial of Sky sports & told me it would be easy to cancel but now that I'm calling you keep disconnecting the call or putting me on hold? Am I going to have to raise a complaint to get this done as I literally can't talk to you rn
-
preyesh lala
(@preylala) reported
@virginmedia Able to speak to someone after nearly waiting 1hour, so 5hrs in total this week to no avail.Advised Internet won't be working until 23rd,so a week of poor service. Not advised Internet would be gone,website still showing incorrect info and won't be advised when it's working.
-
Brett.
(@Brettnovato) reported
@virginmedia Yeah I have & cancelled my order to stay away from you guys. Told the next guy to stop asking lifestyle surveys and so trying to 3 times cause he would not listen until had to physically say "for the third time in 3 minutes stop trying retention and cancel my order"
-
Liffey valley of the Dolls 🔮💊🛼
(@mizzpennydreadf) reported
@virginmedia I need: - help cancelling my contract. My guess is you will refer me to the number you don’t answer - actual internet throughout my house instead of patchy slow speeds. - actual customer service instead of unanswered calls, a cancelled text service & bland social media replies.
-
Liffey valley of the Dolls 🔮💊🛼
(@mizzpennydreadf) reported
@virginmedia That number is connected to a chatbot that goes round in circles and says it cannot help - call the number that you do not answer. Yet again, no actual help, just bullshit passing it off to the next department and around we go in circles.
-
Duncan Waugh
(@waughzone) reported
@virginmedia I have run diagnostics and had an engineer visit. Every solution I am offered costs me money for something I’m already paying too much for and not getting. Maybe it’s time to change providers? Perhaps to one that doesn’t promise so much but actually delivers?
-
Robert Bradley
(@NotRobBradley) reported
@virginmedia Thanks for asking. All day Friday: dropping out every 20-30mins Saturday: Seems fine, no drop outs Today: Back to dropping out. Already done the off/on, already done the reset, got it tested online, apparently no service issues in my area. Back to Schrodinger's internet...
-
Ben Curtin
(@Ben_PipGainFx) reported
@virginmedia It doesnt matter.. i go a week without a service im paying for but i will still be required to pay the exact same amount for a service im clearly not getting its shocking