Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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The latest reports from users having issues in Epsom come from postal codes KT17, KT19 and KT18.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 11/24/2025 09:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, Croydon, Epsom, Wandsworth, Feltham, City of Westminster, Barnes, Hounslow, Caterham, Walton-on-Thames, Twickenham, Kensington and Redhill.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon TV
United KingdomHammersmith Internet
United KingdomHammersmith Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • joybrenda Brenda (@joybrenda) reported from London, England

    @virginmedia as you know PR is important to a company. If you want to look good on the public eye and social media. I think you should automatically credit all customers effected by service issues Friday and last night. Hopefully I going to be able to watch the final episode of

  • WilsonJevelyn Dr Jan Evelyn-Wilson (@WilsonJevelyn) reported from London, England

    @VirginMedia wi-fi just cut out AGAIN! Annoying when one is in the middle of something. WHY!

  • joybrenda Brenda (@joybrenda) reported from London, England

    @DannyMonez @virginmedia Yes sat down to watch final episode of " and just like that " and the screen is pixels all across. Just tried to watch on catch up is the same. Virgin Media i want a refund how can this be fixed. Can you tell me when sky will repeat this final episode.

  • Geordiesbird Alyson Leitch (@Geordiesbird) reported from Woking, England

    @virginmedia hi virgin.. my TV is showing error codes c217 and c230. I have turned everything off and reset modem and tivo boxes 5 times and more and still no Internet. Its my husbands account but he's away till Thursday. Help please

  • markselondon Mark 🌈🏳️‍🌈 (@markselondon) reported from Blackheath, England

    @virginmedia Broadband down again this morning in SE London, got through to customer services and they advised the outage expected to be fixed by 12th April. No compensation offered and I would have to pay a penalty to cancel my contract.

  • traymca traymca 💙 (@traymca) reported from Worcester Park, England

    Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

  • DJMRT DJ MRT (@DJMRT) reported from Sutton, England

    It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.

  • safctinders Tinders (@safctinders) reported from Worcester Park, England

    @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

  • MitchM77 Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported from Worcester Park, England

    @neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫

  • _Lewis_A Lewis Allen ⚒ (@_Lewis_A) reported from London, England

    So @virginmedia won't let me leave our contract despite their service continually crashing or not providing the speed it promises. Ultrafast broadband but getting nothing or 9mb download. Fed up with it now. Avoid them at all costs. #VirginMediaoutage #broadband

  • declan1968 Declan Higgins ☘ (@declan1968) reported from Southwark, England

    @virginmedia What does an area outage mean? I pay Virgin about £150 a month for services. This is over the odds but I thought I was getting a reliable service and so went with it.

  • _Lewis_A Lewis Allen ⚒ (@_Lewis_A) reported from London, England

    @ameehan71 @virginmedia All new and reconnected. 200mb then next day nothing, comes on for a day then drops to 10mb. Talk to customer service and they don't have a clue. They also want over £400 for me to leave. Worst service I've ever known

  • traymca traymca 💙 (@traymca) reported from Worcester Park, England

    @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

  • declan1968 Declan Higgins ☘ (@declan1968) reported from Southwark, England

    @virginmedia Oh yeah. Nothing that explains why it keeps happening though. Fix dates are usually meaningless. Feels like we're being rationed.

  • shah4569 Shah 🦅 (@shah4569) reported from London, England

    @virginmedia All these problems. But still fleecing money from us.

  • shah4569 Shah 🦅 (@shah4569) reported from London, England

    @virginmedia bring back customer service to the UK. Philippines is a joke!

  • BancoDePapa グラハム・スミス® ©Official (@BancoDePapa) reported from London, England

    @TfL why is the 4G signal on the Central line underground only around the posh area's of Notting Hill Gate, Queensway and Holland Park? Since @virginmedia stopped their WiFi in April it's annoying that a major metropolis like London has no internet connections on a lot of lines

  • Ashley_Rhysss #AshTag (@Ashley_Rhysss) reported from Southwark, England

    The service from @virginmedia is utterly dreadful. Had Wi-Fi issues so they sent someone out to rectify. Worked for 2 days then the same issues started again. Not had working Wi-Fi for the last 3 weeks. If your thinking of going with them for tv / internet, go with someone else.

  • GeoffRogersEU Geoff Rogers (@GeoffRogersEU) reported from Hersham, England

    @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

  • joybrenda Brenda (@joybrenda) reported from London, England

    @skytv due to Virgin media issues, couldn't watch the final episode of " and just like that" , screen pixated. When will you repeat so I can watch/record. #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GlassBeats Charlotte (@GlassBeats) reported

    @ohmygouldness @virginmedia Oh so the “No just TRUST me, ma’am please, I have fixed this issue for many people” isn’t a unique experience

  • miahkoys koys miah (@miahkoys) reported

    @virginmedia I have tried both and would like to keep a written trail ? Why is this a problem ? Please liaise with me via email if require

  • bananarama502 BUZZ (@bananarama502) reported

    @virginmedia @Josh27307876 virgin media are ****! not surprised hes leaving. ill never be a customer again. richard branson can do one!

  • Teanndybaby Teanndy (@Teanndybaby) reported

    @virginmedia I am so sick and tired of the crap i have taken from virgin media customer service at this point i try to just avoid problems fearing the agents will screw me over even more, thats not on! I have now been 5 days without wifi, it was perfectly fine before.

  • Tractorboy7881 Tractorboy78 (@Tractorboy7881) reported

    @virginmedia Refused to let me have complaints procedure. Will not connect me to complaints department or cancellation department. Over 20 call all about an hour each still no resolution or end in sight.

  • CharlotteOCOS Charlotte O'Shea (@CharlotteOCOS) reported

    Is virgin media down in cork area?

  • Tractorboy7881 Tractorboy78 (@Tractorboy7881) reported

    @BoabieSinclair @virginmedia Same with me. I’m sure their out of country external contracted services are told to hang up if you need help or try to cancel as it happens every time.

  • rick__uk Rick (@rick__uk) reported

    @virginmedia Don’t forget to mention terrible customer service.

  • alhamdulillahxr 🥀 (@alhamdulillahxr) reported

    @virginmedia WiFi is so bad like how are we paying 50 quid a month n now it’s increasing..so like wha are we paying 4 when it keeps turning off at least evert day?

  • sbphotographic Steve (@sbphotographic) reported

    @virginmedia cr3 issues for weeks, getting beyond a joke.. BT.. you may be forgiven..