Virgin Media Outage Report in Epsom, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 02: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Hammersmith, Croydon, City of Westminster, Richmond, Woking, Redhill, Mitcham, Hounslow, Wandsworth, Beckenham, Merton, Sutton and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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lee hewitt
(@lee_hewitt) reported
from
London, England
@virginmedia seem to have no WiFi this morning in se7 area do you know if there is a problem
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Ben JP
(@benjp) reported
from
Camberwell, England
@virginmedia @Big_Stylo The service page is down as well.
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia are there known problems in the SE3 area.. the service status page doesn't work either
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Neil k
(@Arki_magazine) reported
from
Camberwell, England
Apparently virgin media is down.
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Jack Elkes
(@JakElkes) reported
from
Hammersmith, England
@virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia help, your internet has cut out again #unreliable #badservice
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Tom McKenzie
(@TomMcKCharity) reported
from
London, England
Hey @virginmedia, internet down for awhile now and your service checker isn't working. Not the first time recently.
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Richard Smith
(@richardavsmith) reported
from
Lambeth, England
@chinnyhill10 Virgin Media is down.
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Richard Smith
(@richardavsmith) reported
from
Lambeth, England
@virginmedia is down. Better check their service status page. @virginmedia service status is down. Well. This'll be a fun day.
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Asad Moghal
(@AsadMoghal) reported
from
Kensington, England
@virginmedia @Big_Stylo Guys, your service page isn’t working. You need to listen to what your users are saying rather than just repeating the same response
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Jamie Moncrieff
(@JamieMoncrieff) reported
from
Lambeth, England
@virginmedia rubbish customer service virgin media! Please can someone get in contact - WiFi has crashed and your help line is inaccessible. We pay for crazy fast WiFi, installed recently and it’s been useless and is affecting our ability to wfh
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginmedia #internet Virgin internet doesn’t work, tried calling customer service but recorded message tells me they are too busy. Call back later. Very poor service. Can’t wait to change to community fibre!!!! @CommunityFibre
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Paul N
(@londonpommie) reported
from
London, England
Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia are there known issues in the SE3 area. My broadband is not working and the service status page does not and the virgin media support phone line is not able to take calls
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Simon Moriarty
(@simonmoriarty) reported
from
Lambeth, England
@virginmedia down yet again. Working at home for months is bad enough. Not knowing whether I can actually do my job is worse.
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Tuffcub
(@Tuffcub) reported
from
Lambeth, England
Excellent, @virginmedia down including their website and the service status page. No work for me then I guess.
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@ruskin147 @virginmedia @DianeCoyle1859 My Virginmedia is down too. Can’t even get a service status message and phone line engaged.
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Fred D
(@CorpFred) reported
from
Kensington, England
@birh_trx @virginmedia Yes it is down
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Emily Hough
(@emhough1) reported
from
Wandsworth, England
@virginmedia - no internet, service page not working. Not good. Fix this please - struggling to work from home. Time to change provider I think.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eb
(@Ebb1) reported
@adelarks @virginmedia Best way to cancel is send a letter to their complaints dept, Sunderland,send it recorded delivery, and then cancel direct debit in 30 days time. You have done your legal duty to cancel. They then have no leg to stand on. Meantime arrange to switch providers. Hope that helps.
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Mark lamar ✋🇵🇸 Former Labour party member.
(@Marklamar20) reported
@0Calamity @virginmedia 2 BT scams today,once I ask them to tell me my first name and account number they hang up.
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Kris McEwan 🏴
(@CactusRedDragon) reported
@virginmedia Your broadband service hasn’t managed to stay up continuously for a full 7 days yet in 2021. Minimum once per week, for anything from 5 mins to 4 hours, there is an outage. Any plans to fix this? It’s just that I’d really like to receive the service I pay for.
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Dee
(@crags_and_maths) reported
@virginmedia Hi internet is off and no engineering appointment in sight to solve it. Bit of a problem if you teach from home, can you help please. Ta.
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Amjid Khan
(@akhan999) reported
@virginmedia what the hell is wrong with virgin media for the last week. Friday night just wanted to relax and watch a movie with family and it’s gone down. I want a refund for all the outages I’ve had genuinely sick of it. GIG1=completely useless
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CreamCrackeredWordsmith
(@UrbanWordsmith) reported
Somebody claiming to be called "Paul", and refusing to give his surname, has literally refused to cancel my @virginmedia contract despite me asking so many times I lost count. 1/
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Saints Mike
(@Saints_Mike7167) reported
@virginmedia why can't I sign into TvGo its telling me I've reach my maximum devices again. I can use 5 devices but I only have 1 device. Making it impossible to sign in with devices I don't have. This is the 7th time this has happened.
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Holly Wilson
(@hollyywils) reported
@virginmedia Been chasing an issue for 4 months now and it's still not been resolved (complaint ref C-29012130210) please can someone get back to us asap?
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Claire Jennings
(@ClaireJen79) reported
@virginmedia The hub 3 us the worst I've ever had! I had no issues till I got this last year now its 💩💩💩
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carlos vicente
(@carlosv91627101) reported
@virginmedia I tried to call the customer service number and can't get through. Can we chat over this platform to discuss options. Can you give me some advice because i was affected with covid and need to change my contract or terminate it. Looking forward to hearing from you