Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 03/15/2026 14:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hammersmith, Guildford, Ashtead, Southwark, Staines, Merton, Kensington, Godstone, City of Westminster, Sutton, Kingston upon Thames, Fulham and Hounslow.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomCroydon Wi-fi
United KingdomCroydon Internet
United KingdomHammersmith Internet
United KingdomHammersmith Total Blackout
United KingdomLondon Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • JCherryAMES James Cherry (@JCherryAMES) reported from London, England

    @virginmedia hi the internet is down in Eltham 21, all day and can’t run a test because you’ve sent me a hub 4 that doesn’t allow it!

  • GraceWaring22 GRΔCΣ (@GraceWaring22) reported from London, England

    @virginmedia I just want 2 speak 2 someone that will sort issues out ASAP without holding for an hour & more. App chat is non responsive. Beyond frustrated by no phone or broadband & terrible backup help support non existent. How can I fix this or please just cancel as had enough now.

  • strutcakes Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported from Camberwell, England

    @virginmedia It seems to happen whenever there’s bad weather. I wouldn’t have thought weather could affect tv / WiFi services, unless it’s just a coincidence.

  • GraceWaring22 GRΔCΣ (@GraceWaring22) reported from London, England

    @virginmedia I’m sick of corresponding with virtual assistants. I need a real person to fix a real problem. Now.

  • roxburghshire ifmcl (@roxburghshire) reported from London, England

    @virginmedia no internet for a week in SE23 Help line says ‘complex technical problems in your area engineers are working hard to resolve.’ It’s been a week!

  • martinoxley martinoxley (@martinoxley) reported from Richmond, England

    @virginmedia Internet down again. What are you doing?

  • katecooperuk Kate Cooper (@katecooperuk) reported from Brentford, England

    @virginmedia internet and tv services down in NW10. The service update says fixed by 12 Oct, is this right? (Service has been sketchy since 2 Oct) 😢

  • pharmr5 diviyesh shah (@pharmr5) reported from Brentford, England

    @virginmedia Stiil having issues, so what is the problem today. I should not be paying for a substance service.

  • barfolo1979 Bartosz Zakrzewski (@barfolo1979) reported from Hammersmith, England

    @virginmedia @mrslooker Problem continues at E15 2BT. Any advice??

  • GraceWaring22 GRΔCΣ (@GraceWaring22) reported from London, England

    @virginmedia please respond and contact me to sort out my issues of no landline and broadband, your service is a nightmare & zero response or support from appchat. Not happy. #virginmedia @virginmedia

  • dominicjoyner Dominic Joyner (@dominicjoyner) reported from London, England

    @virginmedia - how do I report a specific problem with a TV service?

  • StephenHance1 Stephen Hance (@StephenHance1) reported from Lambeth, England

    @virginmedia I am looking at feedback for a conference session I gave last week. ‘What will you take away?’ ‘Not a lot - sound was so bad I could not understand what was being said’ ‘What could we do to support you?’ ‘Support staff with better home internet’. Hope you’re proud.

  • andyfry andyfry (@andyfry) reported from London, England

    @virginmedia oh what a surprise the Internet is down again. If there was any alternative to Virgin in my area I'd be off like a shot.

  • ferdi_rezvan Ferdi Rezvan (@ferdi_rezvan) reported from London, England

    @virginmedia is there known problems in the SE3 area? Virgin service status page is not working...

  • katecooperuk Kate Cooper (@katecooperuk) reported from Brentford, England

    @virginmedia It’s working this morning but both broadband and TV have been having long outages (on av 6hrs per day) since Friday. I’m in NW10 and service status says it won’t be fixed until 12 Oct - is this still the case?

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia Really don't want to call up, wait for 45 minutes to talk to a rude and arrogant support person who then hangs up on me. Shocking.

  • cooki40 Tracey Cookson (@cooki40) reported from Richmond, England

    @virginmedia I was given a discount in March this year, what I didn’t know was that meant a new contract, that part was definitely not clear. Plus as I said my landline that you charge for has never worked. I will be making an Ofcom complaint

  • faridji99 Mohammed farid butt (@faridji99) reported from Leatherhead, England

    @VirginMedia_One shameless virgin Media can not help customers #virginmedia

  • GraceWaring22 GRΔCΣ (@GraceWaring22) reported from London, England

    @virginmedia Yep that’s funny. Really is. Do you not think I’ve not tried ringing you & only can do so on my mobile as no landline remember, on hold up to 40 mins+ & then cut off. You try it. It’s impossible to speak to a real person. WORST SERVICE EVER👎🏻

  • kanyonatic Mary (@kanyonatic) reported from Croydon, England

    @virginmedia oh come on virgin I’ve rang you twice today I know my lap top is broken but I only have my tablet ... all I wanna do is watch @Rwlshmakeup in peace but nooooooo your internet is too f slow come on fix it or I want compensation been happening for 3 days now !!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JamesTurner37 James Turner QC (@JamesTurner37) reported

    @M1chaelR0bins0n @virginmedia The chat bot is just an added annoyance - directing me to stuff that I’m quite capable of finding on the internet myself, but never arranging for someone human to talk to me.

  • secretyamabushi CJ (@secretyamabushi) reported

    @virginmedia I’ve raised a complaint now. Thanks for the 0 help from yourselves and the dodgy call centres you run. Jokers.

  • M1chaelR0bins0n Michael Robinson (@M1chaelR0bins0n) reported

    @virginmedia No. I’m not your customer. Read the thread.

  • paulrichard1974 paulspurrich1970 (@paulrichard1974) reported

    @VirginMediaIE Not directed at the overworked staff but complaints are sent. 24 hours to resolve a simple issue is not acceptable. If any of you want to leave a **** company like virginmedia, contact me. I have vacancies.

  • rbartn_ Rob (@rbartn_) reported

    @virginmedia I called and the automated system said there is an issue and it's a complex one. Funny how it states that but your service status site says everything is fine. Funny how everything was perfectly fine right up until "improvement works" happened. 🙄

  • JamesTurner37 James Turner QC (@JamesTurner37) reported

    @M1chaelR0bins0n @virginmedia Amazon actually has a model customer service model. They will readily call the customer.

  • 110218_fle4gle 110218 (@110218_fle4gle) reported

    @virginmedia Jeez. I have already done that 3 times and still no callback! Digest the ongoing comms instead of making it up as you choose!!! You guys are seriously unreal and deserve every bit of bad press you get!!! Absoulte whoppers!!!

  • bethan_rew Bethan Rew (@bethan_rew) reported

    @virginmedia was this a reply to me? Latest update. On phone 1 hr 17 minutes and have been cut off How do we get some help?

  • Emma_Louise_xo4 EmmaLouise 🐧 (@Emma_Louise_xo4) reported

    @virginmedia And it's currently still not working

  • JamesTurner37 James Turner QC (@JamesTurner37) reported

    @M1chaelR0bins0n @virginmedia And on those rare occasions when one is able to get through to a human on their “service” line it would be great if that someone spoke English in a way that I could understand.