Virgin Media Outage Report in Epsom, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Epsom come from postal codes KT17, KT19 and KT18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 01: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, Croydon, Redhill, Hounslow, City of Westminster, Woking, Mitcham, Guildford, Epsom, Wandsworth, Feltham, Barnes and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hammersmith |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
@ItsDaveClayton @virginmedia Business or Residential service? We switched to VM Business two years ago and it is night & day better. Wi-Fi switched off at router and BT Home Hub used to distribute Wi-Fi throughout the house. I get 550 to the house and over 200 in other rooms
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
God put me out of my misery - holding on the phone to @virginmedia for more than four hours! Spoken to many people who put me through to other people but no one helps me. It’s the same 2 crap songs. At least get a playlist 😢😢😢
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Estelle Levacher
(@Goldenlocks) reported
from
Richmond, England
@virginmedia my husband has been on hold trying to call you for over an hour! We pay over £100 per month, this service is unacceptable ! We’re leaving!
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Adrian Malaiet
(@malaiet) reported
from
Hammersmith, England
@virginmedia worst internet provider in UK, appalling service
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carly cella
(@CarlyCella) reported
from
Wandsworth, England
@virginmedia another day of no internet and useless customer services... WHAT IS GOING ON
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🏴🇯🇲🇮🇪 Anthony Morgan
(@Anthony_Morgan_) reported
from
Brentford, England
@virginmedia is there an outage in NW6? Any info would be useful. That way I can let my employers know why I'm not wfh.....
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia been on hold for 2 hrs 15 mins trying to book engineer to fix tv service & just been cut off😡😡. same prob that was allegedly fixed by engineer on 29 Sept (obviously wasn’t as still happening). Tried going online but no help!!
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Fiona Duggan
(@fionaduggan) reported
from
Wandsworth, England
Dear @virginmedia #VirginMedia I have never experienced such shite customer service. Utterly utterly shocking, remote working or no remote working, is there anyone working. If a communications company can't do better? And your website is also pants. Yours non-faithfully,
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kevin lansdown
(@kslansdown) reported
from
Richmond, England
@virginmedia CW.—— No need . My problems were solved and a new contract sorted!!!! Many thanks🙏🏻
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Graham
(@GR4_H4M) reported
from
Epsom and Ewell District, England
@radale @virginmedia Extremely! Possibly the WORST company I’ve dealt with..... and even after all that they still didn’t cancel the contract!
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
@virginmedia But can I order the free ones that are part of my deal? That’s been my problem that no one has been able to sort out!
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kevin lansdown
(@kslansdown) reported
from
Richmond, England
@virginmedia No I tried the virgin media app messaging service and was told the best deal on my current package would be £122per month rather than the current £90
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Rixy
(@AshleyRix1) reported
from
London, England
@virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for
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Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia I can’t see anything the message saying hard drive problem is on the screen
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scott Carson
(@scottCa91224316) reported
from
Hounslow, England
@virginmedia No my experience has not improved, your automated customer advisors are totally ineffective. An email sent to customer services several weeks ago still hasn’t been dealt with, I guess i need to cancel my £1300 annual subscription and go to someone like sky
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@virginmedia anyone able to offer support today? Holding on for 22mins so far 😟
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赤羽マイク
(@maiku_akahane) reported
from
Kensington, England
I feel down as my @virginmedia internet.
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Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia Yes i did still the same hard drive problem
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
@virginmedia Well I spoke to so many people, trying to get my wifi booster which is part of my package! Customer service, technical, sales and retention but they all said someone else had to help, ended with Willard in retention but after the last half hour on hold had to put the phone down
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Barnaby & Chris
(@AmbroseBarnaby) reported
from
Richmond, England
Anyone else left virgin media and can explain my final bill. We have now served our 30 day notice our service was cut off today. We got billed on the 12th of every month. We just got another bill with a credit and a readjustment to the final amount due Is this normal B.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alison
(@PaddockPick) reported
@virginmedia via for the award of the worst customer service of the decade award..... No change there then. No hard drive no recording no apps no virgin TV after a week of ringing they said they would ring re sending engineer LAST Thursday. I rang today offered an engineer Friday
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RobShepard
(@RobShepard11) reported
@virginmedia And can’t provide the broadband service you take my money for! 👏👏👏
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Chelle
(@ChelleW79) reported
@virginmedia Please could someone contact me urgently - yet another delay in our installation as the installation started today, rather than last week as promised, and now they've found a problem which means they can't get the fibre cable through from our house to to the box.
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Mark Allaway
(@markallaway) reported
@virginmedia no issues with you guys since we switched almost a year ago, 'essential works' take place last week and we've had half a dozen drop outs in coverage since. WFH so any drops are unwelcome! Please check on PO13 area
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Blake Friday
(@ChilledPixl) reported
@virginmedia what do I have to do to get through to you guys? We're moving in under a week through a sudden emergency and we cannot contact you to cancel our contracts. You are not in our new area and we have questions. Been on hold for an hour yesterday and over two today.
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DansAFK
(@dans_afk) reported
@virginmedia Used the sms service and no response for over 2 hours. I think I’ll call the disconnections service next. Requesting a home move shouldn’t be this hard.
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Alison
(@PaddockPick) reported
As a follow-up re the appealing service by @virginmedia does it make it worse that I'm on the Priority list (vulnerable disabled pensioner), still waiting for my Priority home phone line to be connected but its only been 6 months, imagine it will be a while yet.
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CryptoDan2k
(@CryptoDan2k) reported
@virginmedia So I see you let me down today and didn't get back to me? Why?
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Louis Neethling
(@deafdirector) reported
@tbradman @virginmedia It’s appalling customer services. I need to contact them about a blue yonder email address and also where is our refund for not having any service for 15 plus days … how do we get a human to contact?
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if you know you know
(@bakerboysrback) reported
@virginmedia so after having my service constantly drop out i call to discuss with your "customer service" team only to be cut off when i say i need to speak a manager. Top work. How do i leave you with no charges due to you breaching our contract?