Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 03/02/2026 01:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Southwark, Croydon, Hammersmith, London, Richmond, City of Westminster, Woking, Redhill, Mitcham, Hounslow, Wandsworth, Beckenham, Merton, Sutton and Leatherhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthwark Wi-fi
United KingdomCroydon Internet
United KingdomSouthwark E-mail
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • Jon_Vanstone Jon Vanstone (@Jon_Vanstone) reported from Richmond, England

    @virginmedia The issue is they are not working throughout the night which is why it is being picked up at 9am tomorrow which is another fictitious fix time #virginmediadown

  • ayca_oncu Ayca Oncu (@ayca_oncu) reported from Kingston upon Thames, England

    @virginmedia Not really, eta for fix was yesterday then postponed to this morning and now says 7pm today... the info you provide is not trustworthy...

  • jujuthebowler Julian (@jujuthebowler) reported from Merton, England

    @virginmedia new customer #QuickStart ha ha. Three days in and no band or tv #badservice #customer #unhappy

  • myatt1965 Jonathan Blackmore (@myatt1965) reported from Merton, England

    @virginmedia Please stop sending me this template message! It is of no value to me as a customer!

  • llima3000 Luiz Otavio (@llima3000) reported from Merton, England

    I can say that @virginmedia is giving me a proper nightmare before Christmas! I’m going to have 3 days with no Internet, TV and Phone... and they just push the fix date/time forward... should be fixed at 9 am, now they pushed to 5 PM... always that way! #fail #virginmediadown

  • swlondonbloke John Colbert ✊ #SocialismWorks (@swlondonbloke) reported from Merton, England

    🚨Wimbledon Virgin Media Outage🚨 Just had an update from one of our Virgin Media members, a footings digging machine next to the building that houses the local servers, hit the main fibre cable wrapping it around the drill. They estimate Monday before it’s fixed #virginmediadown

  • tiggsie Sarah Ward (@tiggsie) reported from Kingston upon Thames, England

    @JackieSmith_nmc @virginmedia @SkySports Thankfully 😅 but looking at the twitter feed the communication with all their other customers seems really bad

  • ali_bateman Ali Bateman (@ali_bateman) reported from Richmond, England

    @virginmedia Everyone gets that. But changing the estimate 5 minutes before twice is poor. And give a realistic estimate in the first place so we can make alternative arrangements.

  • StreetCube StreetCube (@StreetCube) reported from Kingston upon Thames, England

    @IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin

  • graciegirlracer Grace Mitchell (@graciegirlracer) reported from Richmond, England

    @virginmedia @zakisaunt Signed up for updates...nothing. No compensation for the mast outage last month despite registering and shallow as it may sound, no internet and tv is a problem for people living alone. Always bad service this is a new low...

  • RichardDPoole Richard Poole 🔶 #Kohler4Wimbledon (@RichardDPoole) reported from Merton, England

    .@virginmedia I’ve given you the space to fix a complicated problem not of your making but your lack of empathy & respect for your customers demonstrated by your inability to level with us and be honest about the fix time is now ridiculous.

  • RichardShead Richard Shead (@RichardShead) reported from Richmond, England

    @flying_cafe @TW11Harbour @virginmedia To add that’s on their website that they have updated regularly with timescales. Admittedly without the reasons for the outage.

  • RichardDPoole Richard Poole 🔶 #Kohler4Wimbledon (@RichardDPoole) reported from Merton, England

    @virginmedia Hi. I’m very well aware of the fault, the causes and the hard work your engineers are putting in to the fix the issue. All I and thousands of others want to know is a realistic timeframe to be reconnected. If we know it’s going to be days we can make alternative arrangements.

  • tiggsie Sarah Ward (@tiggsie) reported from Kingston upon Thames, England

    @JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!

  • HWick_Bluenose Chris (@HWick_Bluenose) reported from Wandsworth, England

    @Moi_Twitting @CorporalMum @Ofcom If this is true @virginmedia then it’s a disgrace as you provide this service for homes and not business. I know as I manage our Virgin Media BUSINESS service for my employers. If I don’t get compensation for the whole period of the outage I’m off. £128.50 pm + £33 pm mobile. 👋

  • NedKell99403028 Ned Kelly (@NedKell99403028) reported from Lambeth, England

    @EdieKelly25 @virginmedia Go outside and flag down a Virgin van, and get them to fix it. It's the only way, you get to talk to anyone. Their customer service is shite!

  • sarahlbrowne Sarah Louise Browne (@sarahlbrowne) reported from Merton, England

    @lissielou13 @virginmedia I know!!! Horrible company

  • artteachjess Jessica Austin Esq. MA MCCT (@artteachjess) reported from London, England

    @virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!

  • RachaelGreenyer Rachael (@RachaelGreenyer) reported from Kingston upon Thames, England

    Day three of no WiFi or TV. Bit of a joke now @virginmedia #virginmediadown #VirginMediaoutage Do us a favour and give us a real fix estimate 😤

  • sophsophbling Sophie Hardie 🦄👸 (@sophsophbling) reported from Kingston upon Thames, England

    @virginmedia 3rd day with no internet or tv absolutely terrible service. You guys need to be honest with your costumers and not keep changing the deadline!!!! Definitely want a refund for the last 3 days!!!! #virginmediadown

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • countysarge Sarge (@countysarge) reported

    @virginmedia you've managed to mess my home move up by NOT installing services on the day agreed and now calling to say it'll be another two weeks before the service can be set up. And your phone lines aren't connecting to talk to anyone! Joke of a company!!!

  • bengarrod4 Ben (@bengarrod4) reported

    @virginmedia shocking service my parents Internet has been intermittent for about a year. Majority of the day it won't connect. You spend hours on the phone just to be fobbed off. Can you contact me to either cancel this contract or send an engineer out.

  • macky80 shaun mcmanus (@macky80) reported

    @virginmedia It was showing up yesterday as a fault😡 virgin media was supposed to text me when the issue was resolved- no text message. And now I’m spending my time going round in circles, because every time your services have an issue- you can’t actually get to speak to someone!!

  • YorkiePud1981 Paul (@YorkiePud1981) reported

    @virginmedia so far spent over an hour on the phone today trying to cancel my broadband spoke to two different people who both said they had to transfer me and then I get cut off. No worries see I’m leaving CS is shocking

  • dkm_miska dkm_miska (@dkm_miska) reported

    @virginmedia it’s the third day I am trying to contact you non stop, can someone please help me? I need to cancel my contract ASAP, it’s been nothing but a struggle with your service for the last year

  • UsernameError4 UsernameError (@UsernameError4) reported

    @virginmedia @Ed_Stroud Stop apologising and do something about your company. It's truly awful. Should have stuck to planes and cola.

  • Cairns5Paul Paul Cairns (@Cairns5Paul) reported

    @virginmedia It’s asking to do a hard reset on the router which I’m not happy to do, as previously said were all trying to work online. This obviously means re connecting all devices linked to the router. Not really a quick fix .

  • steven_horrobin steven horrobin (@steven_horrobin) reported

    @virginmedia @athenalamnisos1 i want to speak to a supervisor cos you was out of order puting the phone down after waiting 40 mins

  • athenalamnisos1 Athena Lamnisos (@athenalamnisos1) reported

    @virginmedia On your text service - still nothing, since asked to hold on at 7.09 this morning. Honestly, this is appalling

  • EASprecher Eva A Sprecher (@EASprecher) reported

    @LukeelkinsTV @virginmedia I recommend calling them to say you are planning to swap because it's too expensive. When I have done this in the past they have put it down (sometimes to lower than the original price). Worth a go in any case