Virgin Media Outage Report in Epsom, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 25: Problems at Virgin Media
Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Croydon, Hounslow, Fulham, Greater London, City of Westminster, Wandsworth, Kensington, Twickenham, Mitcham, Hammersmith, Beckenham, Addlestone and Reigate.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Wi-fi | |
| Southwark |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia Or maybe that’s wishful thinking. Anyway. We will be considering our options over the weekend and I don’t think we will be staying with VM. Bad service is too regular now
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Paul Curry
(@paulcurry67) reported
from
Spelthorne District, England
@virginmedia I have called 3 times today and given up twice and got thru after 10 mins 3rd time. I gave all info only to be now told they are not the department I speak to despite you giving me the nbr and options to use!!! I am not holding to them speak to yet another person ... AWFUL!!!
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cristina abriani
(@CHICcaFSR) reported
from
Wandsworth, England
@virginmedia goes down at least once a month 🤯 #wasteofmoney @ITV #itv #down
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Jane Tippett
(@Janietip) reported
from
Camberwell, England
@virginmedia called customer number constantly engaged then goes dead. Sent a text message at 1200 still no response. Please explain as no service.
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Rajeev Datta
(@rajeevdatta) reported
from
Brentford, England
@RuislipR @virginmedia Virgin - abysmal. Went with them for a year (for my dad) and it was a disaster from start to finish. Should never have left SKY. Went straight back to them.
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Regalo London
(@RegaloLondon) reported
from
Merton, England
@virginmedia can you update me pls My broadband and Tivo is not working CR4 postcode #mitcham #merton #internetdown
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Jo McGowan
(@guildfordjo) reported
from
Guildford, England
@virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊
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Indar Picton-Howell
(@NadirIndar) reported
from
Lambeth, England
@helenhayes_ @virginmedia Had @virginmedia broadband. Internet worked OK, telephone line never worked. Didn't renew.
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Paul Curry
(@paulcurry67) reported
from
Spelthorne District, England
@virginmedia just advise this is my 30 day notice period for the work to see ... I have tried to call but all I get is harassed by one of your idiot staff in India who teally have no clue!!! My direct debit will be stopped in 30 days and I will finally be free of you!!!
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia That would imply that I had faith in your services & belief that you cared about your customers. I know from the past that this is not the case. I have already checked and this problem is supposed to be fixed by 3pm, it has been ongoing since 8am. It really is tedious and boring
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Paul Curry
(@paulcurry67) reported
from
Spelthorne District, England
Anyone considering going with @virginmedia ... DON’T!!! Possibly the worst company I’ve ever dealt with, incompetent, rude, shambolic are just a few words that spring to mind. Broadband is terrible but in 30 days I’ll finally be rid of them!!!
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Nick 235
(@music235) reported
from
Brentford, England
@virginmedia do you know what the issue is in NW6. There are 2 faults one has said “The problem is almost fixed - our engineers are carrying out their final checks” for quite a while now. Area code 21.
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Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@sharonodea @virginmedia Yes there is a problem with the fibre optic into Barnes, regularly happens to me.
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Paul Curry
(@paulcurry67) reported
from
Spelthorne District, England
@virginmedia Just to advise I have given my 3 days notice ... I do not have the time or patience to deal with your appauling customer service or incompetence any longer .... I recorded my notice and as of 30 days I will be cancelling my DD .... finally rid of your awful company!!!
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Deano
(@deanspread) reported
from
Kensington, England
@virginmedia just paid £14 for a film off media store but it just won’t load. Absolute joke of a service
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia When you are using your data in your own house so often, have Netflix, Now and Amazon Prime you pay for that you can’t even use when Broadband are down, you have to ask, what the HELL am I doing with a company that can’t provide a basic bloody service.
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Rupa Grahame
(@RupaG) reported
from
Merton, England
@virginmedia Yes it looks like there is a problem in the area. Frustrating. Thanks.
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Paul Curry
(@paulcurry67) reported
from
Spelthorne District, England
@virginmedia The silence is deafening ..... but then there must come a point where even @virginmedia themselves must be aghast at how utterly dreadful the service is they provide to their customers!!! No words !!!
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Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
On the phone for an hour. SORT YOU CUSTOMER SERVICE OUT! #CustomerExperience #CustomerService #virgin #virginmedia #Loyalty
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia The deeper check did not work because the internet is down and therefore the check did not work......it’s just so pathetic really
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mike
(@mike23002258) reported
@virginmedia Just to add I have had network availability error - c130 since the cable was damaged. There is no error with my box, internal cables - someone needs to come and fix the external cables. How do I get the virgin engineers back ?
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Darren Pell
(@pell77) reported
@virginmedia The disconnection did go through early and was the fault of yourselves. On Thursday we were told that’s connection should be back on by end of the day but still nothing and the first mention of a contract was yestersy! Disgusting service
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Darren Pell
(@pell77) reported
@virginmedia Have already tried raising an official complaint during several of the numerous telephone calls, and what a surprise….just like everything else nothing happens or gets done!!!
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MM ✝️✈️
(@Stan0066) reported
@EmmaCDoyley @virginmedia Dm @arterysabal735 now to fix your account immediately
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Aleem
(@Aleem_A) reported
@virginmedia Will do. The way this is going, I might be forced to cancel this service with you and go with an alternative broadband provider and one that know how to talk to customers on the phone.
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mike
(@mike23002258) reported
@virginmedia Tried that several times - the fact remains that Thames water damaged the cable for the street. Mine went down with the whole street - now street all working but mine does not after two days of engineers fixing damage. Need the workman back to fix
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Stephen Johnstone
(@stitges) reported
@virginmedia You won’t believe this but 19 hours have gone by and I still don’t have broadband. Oh, and the guy at the call centre who told me 110% that he would call me yesterday didn’t. I knew he wouldn’t and I told him so. Nobody ever does. Hence the terrible Trustpilot rating.
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Darren Pell
(@pell77) reported
@virginmedia This has now gone on long enough and nothing has happened - I need our internet back up today without fail or I shall be taking the matter further and ensure that the truth about virgins handling of customers issue is fully publicised!
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M H
(@MHKiwi) reported
@virginmedia Still useless. Just spoke to your call centre several thousand miles away and explained none of my neighbours have Internet. Was told to check the cables. Not sure why I'm talking to a bot. Virgin media sucks
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Darren Pell
(@pell77) reported
@virginmedia What an absolute joke and yet another waste of my time!! So glad we are moving away from you and believe me you are the worst company I have ever had dealings with! Would I recommend you to anyone - NO!!!!!