Virgin Media Outage Report in Epsom, Surrey, England
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The latest reports from users having issues in Epsom come from postal codes KT17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Streatham, Lewisham, Croydon, Bermondsey, Isleworth, Chertsey, Southwark, City of Westminster, Fulham, Woking, Carshalton, Sutton, Kingston upon Thames and Guildford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Max Hurst
(@MAXLOTUS) reported
from
Guildford, England
@virginmedia I have just spoken with your complaints department who were very helpful, after spending hours talking to your offshore customer services who were useless, my complaint ref number is COM103338415 if you wish to help!
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𝕯𝖆𝖓𝖎 :)
(@DaniMaguire94) reported
from
Merton, England
@virginmedia my v6 box keeps making a clicking sound, i done everything suggested by your team online and no luck! Help please
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Andrew Rhomberg
(@arhomberg) reported
from
Lambeth, England
Well @virginmedia is a real pain in the arse, third time I’ve cought them trespassing and doing damage; they claim to have a statutory right over any private land of a non-customer when they clearly don’t #Cowboys
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Ciaran McNulty
(@CiaranMcNulty) reported
from
Wandsworth, England
The guy from @virginmedia fixed my network and I’m getting the >100Mbit I pay for. I’d forgotten what good internet was like!
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Max Hurst
(@MAXLOTUS) reported
from
Guildford, England
@virginmedia Thinking of moving you phone and broadband to virgin media, DON'T do it, life is to short and their customers service is shit! #virginmedia #shitservice
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Conor Reid ⚒️
(@CnR452) reported
from
Brentford, England
@virginmedia Yes even with a wired connection anyone with Virgin in my area has been having this problem around 9.30pm your WiFi dies and doesn't start working again till about half 1/2 in the morning which isn't acceptable.
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia Be good to know why we are getting so many issues over past few weeks it’s very frustrating 🤓
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I am a Penguin 🐧
(@TheMrsNatG) reported
from
London, England
@virginmedia Checked this already. No issues, has been days.
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smirny
(@smirny9000) reported
from
Lambeth, England
@virginmedia Service status says no broadband issues but TV does has issues. Also I tried phoning and that said there was both broadband and TV issues
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia no fault on your site…. but I’m reconected now. I will make a note of how many times it goes down over the next couple if days
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baffled bint ..
(@Marshall5Sharon) reported
from
Kensington, England
Oh great... virgin media is down... again
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Bill Burey
(@bburey) reported
from
Croydon, England
@virginmedia Switched to @SkyUK @virginmedia no help - not a great way to keep customers
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Bill Burey
(@bburey) reported
from
Croydon, England
@virginmedia @virginmedia Wow you can’t even keep on top of your communications - if you bothered to look you would of read the ongoing saga about a cancelled install following a move date and broken cable @SkyUK 1 @virginmedia 0 !!! 5 times cheaper to keep a customer than create a new one
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mark palmer
(@MaverickMark) reported
from
London, England
@virginmedia over 2 years of daily intermittent broadband caused by you and hidden - I can’t get a fix. Now tv box and router both don’t work. 3 hours wasted on phone, 3 dropped calls and sorry doesn’t cut it.
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(((Jon Benjamin)))
(@JonBenjamin19) reported
from
Wandsworth, England
I’ve had nothing but excellent service from @virginmedia for months.
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Andy Stables
(@ansta1808) reported
from
Kingston upon Thames, England
@virginmedia still waiting for my call back..... no service in 55 hours... manager calling me in 30 mins 100 minutes ago..🙄 #service #virginmedia
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Deano
(@deanspread) reported
from
Kensington, England
@virginmedia your service is so shit. Media store cant watch one film without having problems absolute joke
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smirny
(@smirny9000) reported
from
Lambeth, England
@virginmedia The service status gives an estimated time of fix for the TV as 16:00 8th April, so yesterday afternoon...
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginmedia USELESS tech support!!! Avoid Virgin Media at all cost. Service drops off and disconnects. Automated test from Virgin day something wrong, call Indian and they say no nothing wrong we have no idea what we do
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Andy Stables
(@ansta1808) reported
from
Kingston upon Thames, England
@virginmedia you contacted me to replace my TiVo box... you did this on Thursday,it didn’t work, I called up, no resolution, I waited 48 hours... called again, still no resolution.... was told I had to wait 5 business days... manager going to call in 30 mins...90 mins🙄 #service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tommyk
(@Tommyk01) reported
@virginmedia No. It crashes every day of every month. Your engineer advised there is a small local fault but 'Virgin will probably not seem it big enough to fix'. No phones are answered. The online help does not fix issues. Shocking service
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T Marshall
(@T_Marshall13) reported
@virginmedia I’ve now spent two hours trying to get through to someone who has a clue what’s going on with your services. So far no luck. Pathetic service considering I’ve been with you for 5 years - absolutely disgusting!! Hoping @SkyUK can offer a better service than this!
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Dprboy88
(@dprboy88) reported
@virginmedia It’s not package related it’s complaint related, I’m asking you to chase the exec team who have failed to get back to me within the timescales of the complaints code of practice .... if you actually want to help?! This is all very ironic
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Peter Bowyer
(@bowyerp) reported
@virginmedia Hello - I have the 1Gig broadband service and I want to order a mesh wifi pod that I can, I read, get for free with the 'Intelligent WiFi Plus' service.
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Laura Lizzy
(@lizzymac90) reported
@virginmedia I’ve tried and can’t get through to any one. There must be something that can be done? The issue that was noted earlier clearly hasn’t been fixed. I’m teaching from home, I need my internet-you’se charge enough for it!
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Kristian Lafferty
(@KristianLaffer1) reported
@Sharpy_G @virginmedia Wow! As I understand it, if you complain to the CISAS/ODR there are various fees associated with that for Virgin Media (around £400), so if everyone who they refuse to provide customer service to follows that route then they will be forced to improve their customer service.
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NoOnesArsed
(@arsed_no) reported
@virginmedia Aside from the line test not working in your app, one of your colleagues conducted a line test last week and also witnessed the issues. They initiated an observation of my connection for 24-48 hours, which I have not heard back from
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Kairen Kemp
(@KairenK) reported
@virginmedia Diabolical ... we're all down and when a neighbour got through on the phone she was told an engineer would make contact in 4 hours. It is a TOTAL nightmare for those of us who are working from home let alone domestic use. I really wish we'd not joined you in November
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sarah hudson
(@monseymoo) reported
@virginmedia I want to cancel but can’t log in to cancel! I can’t keep waiting for hours on hold not getting through
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iulia marinela
(@marinela_iulia) reported
@virginmedia They were supposed to be coming between 8am and 1pm ,but still nothing Now I have 2 questions 1 how I'll be charged for next month bill? 2 who do I have to get in touch with to find out when someone is coming to fix this Hope you'll be able to help me out here