Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, Redhill, Leatherhead, City of Westminster, Guildford, Croydon, Hounslow, Mitcham, Caterham, Merton, Greater London, Ashford and West Byfleet.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| Hammersmith |
Internet | |
| Southwark |
Internet | |
| Redhill |
Internet | |
| Leatherhead |
Community Discussion
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Kimberli Anghell
(@AnghellKim) reported
from
Kingston upon Thames, England
Damn this #virginmedia again. I pay every month a lot of money and still now 3 days without internet and TV! And I'm sure that they will charge for this too 😡😠 #mad #needtowork #notnormal
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Thomas Moore 🏳️🌈
(@Theoryjoy) reported
from
Kingston upon Thames, England
We are having to play monopoly as the Virgin broadband is now down for the third day in a row in New Malden. We are unable to stream Christmas carols and watch cheesy Christmas films. This could make or break us :-) @virginmedia @ofcom #virginmedia #ofcom
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia when will@you update us with some proper information about our Wi-fi outage. More info makes calmer customers.
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John Colbert ✊ #SocialismWorks
(@swlondonbloke) reported
from
Merton, England
🚨Wimbledon Virgin Media Outage🚨 Just had an update from one of our Virgin Media members, a footings digging machine next to the building that houses the local servers, hit the main fibre cable wrapping it around the drill. They estimate Monday before it’s fixed #virginmediadown
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Ned Kelly
(@NedKell99403028) reported
from
Lambeth, England
@EdieKelly25 @virginmedia Go outside and flag down a Virgin van, and get them to fix it. It's the only way, you get to talk to anyone. Their customer service is shite!
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Richard Poole 🔶 #Kohler4Wimbledon
(@RichardDPoole) reported
from
Merton, England
.@virginmedia I’ve given you the space to fix a complicated problem not of your making but your lack of empathy & respect for your customers demonstrated by your inability to level with us and be honest about the fix time is now ridiculous.
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Ayca Oncu
(@ayca_oncu) reported
from
Kingston upon Thames, England
@virginmedia Not really, eta for fix was yesterday then postponed to this morning and now says 7pm today... the info you provide is not trustworthy...
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Egemen Onen
(@egemenonen) reported
from
Richmond, England
@virginmedia unbelievable - 72hours without wifi and very poor customer service. Cant wait to end my contract.
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Sophie Hardie 🦄👸
(@sophsophbling) reported
from
Kingston upon Thames, England
@virginmedia 3rd day with no internet or tv absolutely terrible service. You guys need to be honest with your costumers and not keep changing the deadline!!!! Definitely want a refund for the last 3 days!!!! #virginmediadown
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Chris
(@HWick_Bluenose) reported
from
Wandsworth, England
@Moi_Twitting @CorporalMum @Ofcom If this is true @virginmedia then it’s a disgrace as you provide this service for homes and not business. I know as I manage our Virgin Media BUSINESS service for my employers. If I don’t get compensation for the whole period of the outage I’m off. £128.50 pm + £33 pm mobile. 👋
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Luiz Otavio
(@llima3000) reported
from
Merton, England
I can say that @virginmedia is giving me a proper nightmare before Christmas! I’m going to have 3 days with no Internet, TV and Phone... and they just push the fix date/time forward... should be fixed at 9 am, now they pushed to 5 PM... always that way! #fail #virginmediadown
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Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports Thankfully 😅 but looking at the twitter feed the communication with all their other customers seems really bad
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ian donald
(@iandonald71) reported
from
Richmond, England
@virginmedia @munirawilson deadline No6 looming 5pm Saturday to fix the loss of service will it be yet another promise broken #tellusthetruth
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Billy Martin
(@thistle5460) reported
from
Richmond, England
I swear if @virginmedia don’t get this issue resolved I’m going down the pub
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Merton, England
@MariaMCasey @virginmedia That's a very ambiguous sentence. Not clear whether they'll only pay for working days, whether they'll pay for all days but only after 2 working days, whether the time starts from registering or whether it started from when the service went out.
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Richard Poole 🔶 #Kohler4Wimbledon
(@RichardDPoole) reported
from
Merton, England
@virginmedia Hi. I’m very well aware of the fault, the causes and the hard work your engineers are putting in to the fix the issue. All I and thousands of others want to know is a realistic timeframe to be reconnected. If we know it’s going to be days we can make alternative arrangements.
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StreetCube
(@StreetCube) reported
from
Kingston upon Thames, England
@IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin
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Ali Bateman
(@ali_bateman) reported
from
Richmond, England
@virginmedia Everyone gets that. But changing the estimate 5 minutes before twice is poor. And give a realistic estimate in the first place so we can make alternative arrangements.
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Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!
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Alex Marriott
(@Leximar2009) reported
from
Kingston upon Thames, England
engineers in New Malden saying a large foundation drilling machine on an adjacent property drilled into a duct containing the fiber optic cables causing the problem. they said that the Virgin site states the issue will be fixed by 1600hrs on Friday and they laughed @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Wulf Pozinski
(@PozinskiW) reported
ATTENTION !!! If you are in the UK and have a mobile contract with O2, did you know that since last year, they are no longer owned by Telefonica but Virgin Media? If you were not notified of this change, demand a PAC code and move to another network. It is unacceptable !
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sam ★
(@sambutswag) reported
@virginmedia hey besties been having some trouble with my wifi today, been continuously going off and on for the past 5 hours pls help
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Marc Allen
(@MarcAllen81) reported
Got an email off @virginmedia to say my bill was increasing due to rising costs... Fair enough, but by how much... 23%... TWENTY THREE PERCENT!!!! Queried with customer services and nothing they can do. SCANDALOUS!
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Darren Carson
(@DazCarson68) reported
from
Corby, England
@virginmedia I understand but surely you must have some sort of system? Purposely making it impossible to cancel is ridiculous
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Vicky Mather
(@vjmather) reported
@virginmedia incompetence strikes again!! Tv box has all lights on the front flashing, when this has happened before it’s a broken hard drive, can’t send a new box have to send a technician, next appointment Monday!! What a joke!!
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Vicky Mather
(@vjmather) reported
@virginmedia Not my experience I am sad to say. Looks like one of my boxes is down till at least Monday!
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denis james
(@denisja14605330) reported
@virginmedia since you have increased my package from £124 to £150 I have decided to go elsewhere and I have been inundated with phone calls, text and What’s App messages to change my mind. You have misjudged my loyalty and I have replaced my service costing 50% less.
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Andy Tunstall
(@tunnotron3000) reported
@virginmedia This evening after 5pm. I'm aware they finish in less than an hour. This whole situation has been adding unnecessary stress to my personal circumstances that are already extremely difficult. When I hadn't received a call at 7pm, I decided to call as I need a resolution tonight.
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Carl Lewis
(@carl_lewis_91) reported
@virginmedia Yet you'll publish record profits again this year no doubt.. stop reading from your little sheet of answers. The service is crap, the WiFi signal is crap and you never do anything to help.. only time you're heard is when the prices go north.
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Josh Ryder
(@JRyderGaming) reported
@virginmedia Hi BG, no issues on other systems but experiencing frame drops, irregular bitrate throughout the mornings. Apparently there is no outages but when I ring up there is an outage in my area which is a complex issue.