Virgin Media Outage Report in Epsom, Surrey, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Tadworth, Redhill, Croydon, City of Westminster, Hammersmith, Southwark, Kingston upon Thames, Westminster Abbey, Caterham, Walton-on-Thames, Leatherhead, Hounslow, Mitcham, Merton, and Greater London.

City	Problem Type	Report Time
Tadworth	Wi-fi	22 hours ago
Redhill	Internet	23 hours ago
Croydon	Internet	23 hours ago
City of Westminster	Internet	1 day ago
City of Westminster	Internet	1 day ago
City of Westminster	Wi-fi	1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  Our Family Blog (@TheLifeIShare) reported 32 seconds ago from Richmond, England

  More spam scam calls claiming to be from @virginmedia today. I’ve put in a complaint but not hopeful as they seem to want to blame anyone but the apparent leak of numbers to scammers. Offcom or somewhere higher next if we don’t get this sorted. Blog post tomorrow. I’m pissed off.

• 
  Elizabeth Silva (@faysasilva) reported 2 minutes ago from Kensington, England

  @virginmedia I have not internet in my flat in EC1V9ET since Monday. No explanation no comment and after calling the Customer Service team every day for an update today I was told that I should not be working from home if I’m not a business.! So that’s just 👍 great. That’s why 1

• 
  MOMO (@ImaginaryCard) reported 4 minutes ago from Hammersmith, England

  @virginmedia How's that gonna fix my problem? Twice in 2 weeks I've had no service. Can I cancel my contract if I'm in the 1st month?

• 
  ED PARSONS (@edparsons) reported 8 minutes ago from Richmond, England

  @virginmedia Yes but only after taking the complaint to CISAS, really poor support I’m afraid to say...

• 
  Anthony Payne (@Anthony_Lonres) reported 9 minutes ago from Kensington, England

  @virginmedia Your online status reports no faults but as I said in the thread, I have called your support centre at least 10 times & they confirm there is a fault which has been the case since the 2nd of March. I am assured, every time I call, that it will be fixed within 7 days. It never is

• 
  Anthony Payne (@Anthony_Lonres) reported 10 minutes ago from Kensington, England

  To all my friends who recommended @virginmedia please don’t contact me again. They are without doubt the worst company I have had the misfortune of being a customer to. If you’re considering them. Don’t.

• 
  Tech Zilla (@TechZilla_) reported 10 minutes ago from Brentford, England

  @virginmedia Well your customers report issues on download detector because you guys are so difficult to reach!

• 
  Om3gaPh0enix (@Om3gaPh0enix) reported 12 minutes ago from Whyteleafe, England

  @virginmedia Your website said that by 23:30pm last night the issues would be sorted it is now 10:45am the next day and it's still not sorted why am I paying for a terrible service??

• 
  Tech Zilla (@TechZilla_) reported 13 minutes ago from Brentford, England

  @virginmedia When I checked other sites like down detector it shows Virgin broadband is down all over london so how come you don’t know that?

• 
  Lee James (@winetaff) reported 18 minutes ago from Esher, England

  @virginmedia Apparently a local fault but my signal test says no issue -still not resolved and still no TV -follow up call that was promised within 3 days hasn’t materialised (Day 6 and counting)

• 
  ED PARSONS (@edparsons) reported 24 minutes ago from Wandsworth, England

  @mikejtisherwood @virginmedia Good Luck took @virginmedia 3 months to respond to my complaint! They are great until something goes wrong..

• 
  Laura Greenaway (@LauraGreenawa12) reported 25 minutes ago from Merton, England

  @BeckyEverson @SkyUK @virginmedia Nope, virgin always lagging or down completely, have to reboot or switch between 2g or 5 g

• 
  Gary Ekins (@garyekins) reported 26 minutes ago from Epsom and Ewell District, England

  @virginmedia Out of nowhere service stops. Everything is plugged in correctly. Restart. Nothing works. Give it a few hours and miraculously starts working again. About once a week now.

• 
  Our Family Blog (@TheLifeIShare) reported 31 minutes ago from Richmond, England

  @Ofcom hi, @virginmedia is refusing to help us deal with constant scam calls on a new number after our old one was bombarded with them too. It would seem that that somehow scammers have got hold of some of their numbers. How do we deal with this if Virgin won’t?

• 
  John Boxall (@jdboxall) reported 36 minutes ago from Merton, England

  Hey @virginmedia your website says no problems with Broadband in SW19 - been dropping out all morning and your own diagnostic tool says: There's a network issue which maybe affecting your broadband service. Please advise when you will fix it and update your mendacious website.

• 
  The Honourable Jack Bremer, Laird of Loch Borralan (@jackbremer) reported 38 minutes ago from Wandsworth, England

  @virginmedia All, got builders in, need to talk to someone The point I was making was your app is bad

• 
  James Meredith (@Jamesmeredith) reported 38 minutes ago from Camberwell, England

  @CommunityFibre @virginmedia #broadband #internet I cancelled Virgin Media broadband in January due to poor customer service and very poor upload speed. Community Fibre are an amazing company! Speeds upload & down 150meg half the price of Virgin. Cust Serv outstanding!! CF!👍🏻👍🏻👍🏻

• 
  Om3gaPh0enix (@Om3gaPh0enix) reported 41 minutes ago from Whyteleafe, England

  @virginmedia WHY IS YOUR SERVICE SOOOO BAD SECOND TIME IN A WEEK

• 
  Raymond Barber (@RayBarber21) reported 44 minutes ago from Wandsworth, England

  @virginmedia every weekend, without fail, 5 minutes before the GP, your rubbish internet stops working. Why?

• 
  Om3gaPh0enix (@Om3gaPh0enix) reported 59 minutes ago from Whyteleafe, England

  @virginmedia AN ESTIMATED FIX TIME OF 11:30PM ARE YOU KIDDING ME!!! AND YET YOU'LL STILL GOING TO BE CHARGING ME EVEN WHEN I HAVE NO SERVICE

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jane Campion Hoye (@JaneCampionHoye) reported 5 minutes ago from Birmingham, England

  @virginmedia obviously massive problems!! All services down for 2 days, now reinstalled but they've deleted my Sent box on their server so I can't email documents, badly affects work and no technical support. They just cut out and hang up!!!

• 
  KerryD (@KerryDo02658828) reported 5 minutes ago from Musselburgh, Scotland

  @ELCouncil I Brought this to your attention yesterday via your online comment/complaint form. No reply yet. @virginmedia

• 
  Dani (@dansuela_) reported 6 minutes ago from Swindon, England

  @virginmedia If you read my first tweet properly you'll see my landlord has already done this. Don't bother sending me the same generic message you send everyone else, just get it sorted. So many people with the same issue!

• 
  Alan Robertson (@alaninrepose) reported 9 minutes ago from Edinburgh, Scotland

  @virginmedia two hours on a call with your team today constantly on hold - what has happened to your customer service

• 
  Lynne Webster (@lynneglenn13) reported 13 minutes ago from South Shore, England

  @virginmedia I suggest this call is listened to as if this is the Calibre of customer service agents then Richard Branson really needs to know. I will not let this drop 😡😡

• 
  Chloe (@chloeelton13) reported 14 minutes ago from Dover, England

  @virginmedia mine and my partners WiFi hasn’t been working for 1 weeks now try phoning them no answer sent a complaint no answer bad service considering the amount of money he pays for it

• 
  Mark Donovan (@DonnyNo6) reported 17 minutes ago from Burnham, England

  @virginmedia absolutely shocking that a supposed valued customer has to now wait six weeks for a sizeable refund. #virginmedia #shocking #poorservice

• 
  Charles Kelly (@cllrcharles) reported 18 minutes ago from Borehamwood, England

  Speaking to a human being is impossible. You are taking around the loop and then they hang up on you. You have to listen to this infuriating patronising voice for 10 minutes before being cut off. @virginmedia @BritishTelecom @richardbranson #badcustomerservice #virgin

• 
  Lucy (@lshudall) reported 21 minutes ago from Gildersome, England

  @virginmedia The service status page says there are no known issues with broadband, but i still have no service and there's no option to receive updates

• 
  Sam Gravener (@Spr1718) reported 21 minutes ago from Norwich, England

  @BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent