Virgin Media Outage Report in Epsom, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 14: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Ashtead, London, Southwark, Croydon, Staines, Hammersmith, Merton, Kensington, Godstone, City of Westminster, Sutton, Guildford, Kingston upon Thames, Fulham and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Guildford |
Phone | |
| Ashtead |
TV | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Priya🦋
(@sayitrightltd) reported
from
Kensington, England
Hey @virginmedia ... my WiFi has been down for over an hour now. Unable to WFH without working WiFi. Help.
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Shelley Burke
(@ShelleyBurke23) reported
from
Wandsworth, England
@ruskin147 @virginmedia No service here in SW15
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@lemonfreshrob @virginmedia Tell me bout it. And now when you contact phone number it just goes dead. Even when it’s up I find their download speeds shocking. Only been with them 5 weeks and not accepting this level of service.
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Anand Baria
(@anands_) reported
from
Brentford, England
It’s been three hours and I’m unable to do any work from home due to my internet being down @virginmedia can you please sort this out, I pay a hell lot for the services #virginmedia #virginmediadown #wfhlife #workingfromhome
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DanQPRHackney
(@danhacks) reported
from
Lambeth, England
@virginmedia do you ever work!! Always breaks down and you call and get a to busy to take your call!! Worst internet provider in history!!! #virginmedia #virginmediadown
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THEWHITLAM
(@THEWHITLAM) reported
from
Lambeth, England
@MTMmgmt @virginmedia @Ofcom I was able to log in, I saw that my area has a problem ( postcode entry) and then I registered for compensation . May be worth 27p
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devanHD
(@devanHD) reported
from
Lambeth, England
@virginmedia WiFi down again. Been 2 hours already!! Of course we all know as long as you fix it within two days you don’t have to #refund us. I’d rather pay by the minute in that case!
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ubergk
(@uberutz) reported
from
Lambeth, England
@toby1kenobi @virginmedia Down here to at #se24
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Fiona Graham
(@FionaGraham) reported
from
London, England
@ProfWoodward @virginmedia I can believe it. That’s outrageous - and clearly they don’t need the business. Which given the expense of their broadband + TV package seems about right. If it’s any consolation - it’s down a lot, and the speed we get is constantly being throttled, even before covid.
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Steve O
(@journeymansteve) reported
from
Camberwell, England
@JohnD0956 @WISE16 @virginmedia Gits ..... most of London down I’m hearing
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Jack Elkes
(@JakElkes) reported
from
Hammersmith, England
@virginmedia @SlimDD @virginmedia we’ve got an outage in Hammersmith too.
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Neil Cole
(@scroogio) reported
from
Camberwell, England
@LucyFerman @virginmedia It was pretty much denial from their twitter account for the first two hours of the outage! Unbelievable they still only have a promo for an Avengers film on their main feed #virginmediadown @virginmedia
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Emily Hough
(@emhough1) reported
from
Wandsworth, England
Working from home is a lot more challenging with @virginmedia - no internet all morning, online service checker not working. Time to change provider...
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Jason Best
(@jason_best) reported
from
Camberwell, England
What's even more frustrating with @virginmedia broken (not being able to do work aside), is that I can't watch all the @glastonbury lineup on @BBCiPlayer 😭😭😭
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Jason Robinson
(@jcronthego) reported
from
Camberwell, England
@virginmedia I have an error code S101, your web-site insists I call but your phone number says that I have to call back later as you are busy. I need to work from home. I need to get on-line now. Please help
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silverfox🐺
(@PeeWeeMFC75) reported
from
Camberwell, England
@Caroline_Day @virginmedia The whole of London is down
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Lynsey Shaw
(@lynseyshaw_) reported
from
Wandsworth, England
@virginmedia currently have no WiFi. Tired calling several times, told to call back. Finally got through to someone and they say their system is down and to call back in four hours. Meanwhile, we have no insternet and I am unable to work. Pls advise.
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Paul Malin
(@Paulmalin10) reported
from
Camberwell, England
@virginmedia No service in SE 16. Impossible to logon to a/c, service update says no issues in area. Help!
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@ambsonthescreen @ruskin147 @virginmedia Doesn’t work. Was down an hour ago and now just says we’re aware of an issue etc etc
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@lemonfreshrob @virginmedia Esp when bulk of country working from home and now cannot and gust service is non existent
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Cross
(@garyacross) reported
@virginmedia Today I shall be trying to notify you that I am leaving at the end of the month for the *5th* time. The department in question *never* answers their phones-they just leave you on hold for an hour and the line just rings out. They never even pick for your own advisers
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Alex Critchell
(@alex_critchell) reported
@virginmedia Thank you for your apology. I feel sorry for you guys in the twitter team - taking all this abuse because your customer service and accounts teams are useless
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MattB
(@MattBeex) reported
@virginmedia Hi The power supply for the hub went with a bang and burning smell. I spent over 3 hours on hold with various departments with no solution. Finally got an engineer today and fixed in 5 mins. Now I am committed to another broadband contract £29pm on top of
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Jessica
(@Jessica86767494) reported
@virginmedia hello, we’ve been having internet issues for a few months now but haven’t heard back from anyone. The internet stops multiple times everyday and we’ve run tests multiple times so need help with the issue.
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Demetri Serepisos
(@DemetriS18) reported
@virginmedia no Internet connection in London (W3) since 5:30pm yesterday! Can find a decent update from you about this issue, can you please let us know whats going on?!?!
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5a10
(@5a1018) reported
@virginmedia Yes - C-1612201152. Nothing at all!!! The customer service has been appalling!!
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Amy Davies MASWCardiffUni
(@AmyDaviesMASW) reported
@OfThe13th @SophieEB @virginmedia how did you cancel. I am working with a vulylady who is in tears because she is unable to cancel
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Brogan Smart
(@BroganSmart) reported
@virginmedia Do your think im stupid? I’ve tried and your team haven’t replied.
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MattB
(@MattBeex) reported
@virginmedia Cont. On top of your contract. Your website states £8 per day that I am without a service Thanks
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Bryan Foss
(@BryanFoss) reported
@virginmedia Finally spoke to VM Critical care mgr Michelle, who understood we simply needed service continuity, not a new contract, discount or anything else your internal processes require. Solved in 5 mins, many other staff now being retrained for use of empathy vs VM scripts perhaps?