Virgin Media Outage Report in Epsom, Surrey, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Southwark, Hammersmith, Ashtead, Tadworth, Redhill, City of Westminster, Kingston upon Thames, Westminster Abbey, Caterham, Walton-on-Thames, Leatherhead, Hounslow, Mitcham, and Merton.

City	Problem Type	Report Time
Croydon	Total Blackout	3 hours ago
Southwark	E-mail	5 hours ago
Southwark	Internet	8 hours ago
Hammersmith	Total Blackout	13 hours ago
Southwark	Internet	24 hours ago
Hammersmith	Internet	1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  Peter Prince (@Peterprince) reported 2 minutes ago from Redhill, England

  @virginmedia since supposedly upgrading the network in #reigate on 5th November broadband is constantly dropping out and to make matters worse customer service is uncontactable. What are you doing to provide a consistent broadband service

• 
  Donnchadh (@dkurland92) reported 3 minutes ago from Brentford, England

  @virginmedia hey is there a problem with the internet in NW London it’s very slow today ?

• 
  Peter Reeves (@Peterreeves18) reported 4 minutes ago from Richmond, England

  @virginmedia what is going on 789 not working, chat room not working ,cannot submit query online. Want to cancel my dongle data contract but impossible to get through to you. aarrrggghhhh

• 
  Wozza (@DWozza) reported 4 minutes ago from Merton, England

  @virginmedia I waited for a hour and twenty minutes and your guys out the phone down on me and you haven’t even got the courtesy to respond?

• 
  MIKA SIMMONS (@MissMikaSimmons) reported 6 minutes ago from Kensington, England

  @virginmedia Awful. I ask you again - what exactly are you spending customer fees on?

• 
  Dean Callan (@DeanCallan) reported 8 minutes ago from Camberwell, England

  @virginmedia Every night I lose internet, I might just stop the direct debit and see how long it takes you to fix that?

• 
  MIKA SIMMONS (@MissMikaSimmons) reported 17 minutes ago from Kensington, England

  @virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?

• 
  Ben Prouty (@proutyben) reported 23 minutes ago from Richmond, England

  @virginmedia Any news on when your fibre service will be running again in Richmond (TW10)? I switched to VM a month ago and already two full days of no internet. Crazy! Never had one blackout with Sky Broadband in two years. Regretting the switch!

• 
  Mark Moriarty (@MoriartyMark) reported 28 minutes ago from Merton, England

  @virginmedia don’t really enjoy my internet going down 5 times a day is there any danger of anyone answering your phones so I can get them to take this **** out?!

• 
  Stephen Hance (@StephenHance1) reported 30 minutes ago from Lambeth, England

  @flyinggirlsarah @virginmedia That’s actually a really good idea Sarah, thanks. It’s like Catch 22. They say to call, the phone message refers you to the website, and the website tells you to call. The last time I had customer service as bad as this was @VirginAtlantic ! What’s the connection, I wonder?

• 
  helena (@hdl_dl) reported 32 minutes ago from Kensington, England

  @virginmedia Hi, still with the problem. Broken and distorted image and audio

• 
  Chris Sutcliffe (@chrismsutcliffe) reported 33 minutes ago from Camberwell, England

  @tzusj @virginmedia .@virginmedia are just the worst. Over the course of about four months we found they incentivise their call centre staff to full on lie to you. Awful business practice, puts their service staff in a real bind

• 
  Alex Taylor (@ART_67) reported 36 minutes ago from Wandsworth, England

  Ordered broadband from @virginmedia on 02/11, earliest installation was 20/11 (tomorrow). 7.45pm tonight I receive text with no explanation rescheduling installation to February! Customer service line is closed. We need broadband for work, this is appalling service.

• 
  Wozza (@DWozza) reported 45 minutes ago from Merton, England

  @virginmedia someone just answered and then put the phone down on me

• 
  Julian D 🇪🇺 #FBPE 3.5% #proEU 🇧🇬 (@Dizzyeek) reported 49 minutes ago from Brentford, England

  Hi @virginmedia , my @E4Tweets HD channel 145 has been off for weeks.. What is going on? Ive tried everything to fix it but the problem is not with me...

• 
  MIKA SIMMONS (@MissMikaSimmons) reported 50 minutes ago from Kensington, England

  @virginmedia Yes the TV is down in my area. The wifi is fine. I have known this for days and no one at Virgin media picks up a call or returns the text. I’d like to cancel my account

• 
  carly cella (@CarlyCella) reported 51 minutes ago from Wandsworth, England

  @virginmedia what is going on with your broadband and would help if your phones are answered by someone who can actually help!!!

• 
  Daniel Burns (@DanielBurns91) reported 53 minutes ago from Dorking, England

  @virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!

• 
  Just Clear (@justclearuk) reported 55 minutes ago from Richmond, England

  @virginmedia shocking service lately and we are not happy clients, with broadband being down. We were forced to upgrade and then the engineer didn’t even bother to show up. Waited over 4 hours on the phone. Finally had enough and will be disconnecting.

• 
  Peter Reeves (@Peterreeves18) reported 59 minutes ago from Richmond, England

  Hey @virginmedia what’s going on. Want to cancel my dongle data number but 789 number not working, chat not working, message sending not working. Any ideas or have you cut yourselves off from the world. It’s not great is it ?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🍻 🍷 ⚽️ 🎣 🤫 (@arobinson0) reported 5 minutes ago

  @virginmedia A week later and it’s still not working. What info do you need to fix it ?

• 
  Navnit Punj (@coolnavnit) reported 6 minutes ago

  @virginmedia Same network outage problem today. What's happening @virginmedia?

• 
  3Vikings1Naturalist (@3Vikings1) reported 7 minutes ago

  @InfiDale3476 @WarningEagle I only took my third booster because virgin media Wi-Fi is ****.

• 
  Stuart Carey (@RealStuartCarey) reported 7 minutes ago

  @virginmedia It says there is an issue but it doesn’t say what and I called virgin media nearly 2 hours ago and they said they would call back with a technician within the hour.

• 
  justice joker (@neilpor83233332) reported 8 minutes ago

  @virginmedia Your website is down also so can’t get complaint through, your engineer has damaged my property, left nails hanging from the wall, and has left staples and debris down my hallway, I need to complain to someone who can understand what I’m saying!!

• 
  Paul (@Deep_diver_uk) reported 11 minutes ago

  @virginmedia So just trying to sort some help while your mobile mast is down for disabled parents, CS advised not helpful said would be a charge and sim will be disconnected then stopped answering how reg complaint..

• 
  Stuart Luscombe (@realluscombe) reported 12 minutes ago

  Customer service from @virginmedia has been appalling since I joined but to be fair, I knew what I was getting into. However, upon cancelling, they have now sent another bill which is due on the 26th May even though the service will end on the 13th May?

• 
  Danielle Rogers (@wicked_witch519) reported 12 minutes ago

  @virginmedia Thank you john but I am available on my preferred choice of contact as stated above. It’s unfortunate that so many ppl require the retention team to cancel there contracts.

• 
  Paul Hartland (@hustlerofpool) reported 14 minutes ago

  @virginmedia I obviously contacted you when the bills were supposed to be going up this year mine by about £3.50 woman said she would cancel the increase and it still went up from £46.50 to £47.50 for the years I have been a customer I expected a lot better than that, why I am off as soon as

• 
  Paul Hampton (@DorsetDogPaul) reported 15 minutes ago

  @virginmedia virgin media delete my Netflix. Im told its a known problem and i should pay up and lose a weeks use, even though charged. They hang up. Next agent says that info is a lie and that i deleted it. Then hang up. Now 26 hours on WhatsApp. DO NOT USE THESE CLOWNS. NO HELP