Virgin Media Outage Report in Epsom, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Epsom come from postal codes KT17, KT19 and KT18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Dorking, Croydon, Hammersmith, Southwark, Hounslow, Guildford, Walton-on-Thames, Woking, Richmond, Redhill, Mitcham, Epsom and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| City of Westminster |
Internet | |
| Dorking |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Andrew Rose
(@caperose_7) reported
from
Merton, England
@virginmedia You just copy paste the same response. Check the service in your area. Says the service is fine yet no signal for 3 days.
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Terri
(@Rex_Comms) reported
from
London, England
Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia An intermittent problem in the area (we appear to be the only one). It’s not intermittent as it’s not working. It’s beyond a joke now. Costing a fortune in data usage
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ian
(@IanBorrett) reported
from
Lambeth, England
@Jay_Kay_Pea @virginmedia I've never encountered a company where it is so difficult to speak to an actual person.
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tilak😎
(@tilak2) reported
from
Richmond, England
@virginmedia #no-internet Intermittent internet for 2 weeks from Virgin Media… very disappointed. Anybody else having any trouble in the TW3 area ?
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Jean Rauwers
(@jeanrauwers) reported
from
London, England
@virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?
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Lee West
(@West0Lee) reported
from
Croydon, England
@virginmedia This is getting boring now. Contacted customer services to be told a Virtual Technician would ring me by 18:00. I wasn’t holding out any hope. So far been without TV or Broadband for 10 days with so called engineers never turning up to replace equipment. I give up !!!!!
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ian
(@IanBorrett) reported
from
Lambeth, England
Anybody want to hear about how awful @virginmedia are? No, didn't think so. It's old news.
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@alexdalton @virginmedia @virginmedia this is really poor - please have the status corrected on your website and provide updates as to when this is going to be fixed
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Agustin Pesciallo #WearAMask
(@agustin) reported
from
Camberwell, England
@virginmedia More than a week and half ago. They said it took 3 working days to deliver that equipment that will fix my internet connection.
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Lee West
(@West0Lee) reported
from
Croydon, England
@virginmedia Hi. I tried the link and it put me through to the chat system. I did all the preamble and then was picked up by Snehasish who basically told me I’ve got an engineer arriving Friday. Let’s hope! Thanks for your help.
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Lee West
(@West0Lee) reported
from
Croydon, England
@virginmedia You’d think their customer services were good according to their lovely adverts. Automation is only so good when it keeps you in a useless loop going nowhere.
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Dennis Woodhouse
(@dwoodhouse1) reported
from
Croydon, England
@virginmedia @libertyglobal why don’t all your roadsidecabinets identify them as Virgin media with a cabinet ID and location postcode written on them and a QR code link /website to report problems with them hardly rocket science mr fries ceo liberty global is it
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@alexdalton @virginmedia Also the outage is not shown on the virgin media website which continues to claim there are ‘no known issues’ in my area - a clear falsehood
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@virginmedia what’s going on with the service in SM4? No internet, no phone, no broadband???
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Edward Norman
(@Chevrongreens73) reported
from
Brentford, England
@virginmedia Down again. Is it Nw10 area or me?
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!
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Amber 🌸✨
(@AmberMcGough) reported
from
Kingston upon Thames, England
@virginmedia I leave on Saturday, someone could of told me throughout the past two years rather than just saying ‘that’s strange nothing is showing up as not working’
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@virginmedia I have no broadband in Wandsworth, London and there is no outage showing on your website. Can you confirm that you have an outage and what areas are affected
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Dennis Woodhouse
(@dwoodhouse1) reported
from
Croydon, England
@virginmedia Also box with broken cabinet surrounded by Virgin media hoarding for a year with graffiti not repaired in front of ravenscroft flats Beulah bill se19
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mr.Selfridge
(@NikoBleu) reported
I rarely tweet or use Twitter but I have to tweet cos @virginmedia your service has been bad! Almost two days without internet while in lockdown.... This is unacceptable.
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Muhammed Butt
(@MAsgharButt2) reported
@virginmedia good to renew my contract with you, have to say service has been pretty good, cant believe a year has passed since I took out the service. the service has been helpful working from home
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Helder
(@Helder1994_LDN) reported
honestly @virginmedia you can **** off paying for fibre and i get poor speed most part and a it cuts out every ******* day its been off since 11am its now 1pm i am unable to get any work done
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𝕾𝖍𝖊𝖒’𝖘 𝕮𝖍𝖊𝖑𝖘𝖊𝖆
(@ShemTaborCFC) reported
@themansell22 @virginmedia Services they provide are good, best on the market but customer service is terrible.
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Tomi
(@GadgetsBoy) reported
Virgin media is showing me how much my flat relies on the internet today. Ring doorbell is out, can't access some stuff I need for a video I need to shoot, my hue light is offline ...first world problems
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Sharon 😷💙
(@EssGee_x) reported
@virginmedia No, it was regarding my call to you on 15/1/21 to cancel my contract but apparently there’s no record of my call, which seems a bit suspect as I was told the service would be disconnected today. I initially contacted you for confirmation of the cancellation.
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Steven Murphy
(@RavenEffect) reported
@VirginMediaIE Hey folks. Is sign in to My Virgin Media not working? I cannot log in. I didn't change any credentials but when I try to reset the password to try getting in that way it tells me my username does not exist. Any ideas?
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Laura Burgess
(@LauraBu44678591) reported
@virginmedia We have had problems with connectivity for a couple of weeks. We're currently having to reset our router everyday. Yesterday it affected an ethernet connection, do it was agreed someone would come out, by evening that changed. We were told it was our fault, but no reason.
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Miguel
(@deazlol) reported
@DaxJaryx @virginmedia dax dont worry! I chose virgin media out of stress cuz i really needed a internet provider and i CANNOT complain. Every issue was solved within 12 hours. in 12 months my internet cut out 4 times in total. 3 of them was due to problems outside their reach. They are amazing
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Daniel Lawrence
(@DJWLawrence) reported
@JennInLondon @sophiesuga87 @virginmedia Same problem. No broadband since 11am. SE11.