Virgin Media Outage Report in Epsom, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 22: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Ashford, Hammersmith, Croydon, West Byfleet, Hounslow, Feltham, Southwark, City of Westminster, Redhill, Guildford, Ashtead, Staines, Merton and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Keith
(@CridlandKeith) reported
from
London, England
@virginmedia Still not been able to get through to the support team 😢
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tim
(@t1m1964) reported
from
Camberwell, England
@virginmedia @chrisckmedia @virginmedia you'd be expecting a fix within an hour or two if Chris stopped sending you the news, which he and his team does every day. And you know they would get you something pretty quickly.
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john rice ✊
(@ricey1974) reported
from
Spelthorne District, England
@virginmedia trying to cancel my subscription,got cut from your call centre then finally get through again to be told I’ve been sent an email to confirm cancellation.Not received an email.
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Joy Balfe
(@Joybalfe) reported
from
Croydon, England
@virginmedia same crap different day - how you can call yourselves Broadband providers I will never know #falseadvertising
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia week 2, day 2 - still no resolution to broadband and no help from customer service. What can I do?
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Jacob Herper 👨💻
(@JakeHerp) reported
from
Lambeth, England
@virginmedia I renewed my contract with you in November, knowing I'll move in February and your agent told me this will be the most affordable option for me. Now I'm told I need to pay a £240 disconnection fee. Your support connects me from one dept. to another and back...
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Clare Ryan
(@msclareryan) reported
from
Camberwell, England
@virginmedia our connection is down in London SE15. When we log into our virgin account it says we’re not customers,the phone number - 150 and the alternative - both go dead when we dial, and your chat function is directing us to the phone. How do we contact you & sort this?
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?
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Emma Hoyle
(@OohLookItsEmma) reported
from
London, England
@virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.
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Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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Will Headley
(@WillHeadley1) reported
from
Esher, England
@virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here
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andy
(@andy00169146) reported
from
Richmond, England
@virginmedia I want to cancel; there’s been a fault with the broadband for a while and you wrote to inform of a price rise. I’m out of contract so should be easy enough-can you let me know how to cancel please-ideally the quickest way without having to try to get through on the phone!
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Wolé Adesemoye
(@WoleAdesemoye) reported
from
Hammersmith, England
@virginmedia is by far the worst TV, broadband and telephone service I’ve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just can’t wait to leave and go back to @SkyUK. #avoid #virginmedia
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Wolé Adesemoye
(@WoleAdesemoye) reported
from
Kensington, England
@virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.
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Rita capaldo
(@rita_capaldo) reported
from
Brentford, England
@virginmedia snowing, can’t leave the house, the Internet has been down since Monday no clue when it will be fixed thank you virgin media 👍
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Steve ✊🏻
(@Strattsy51) reported
from
London, England
@virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?
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Wendy
(@Honeykiss) reported
from
Lambeth, England
@virginmedia trying to cancel and not finally got thru to pre Installation only to be cut off! Can you help
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Tor Skinner
(@torskinner) reported
from
Lambeth, England
@virginmedia we can get through to your telephone customer service team? It’s saying it’s been possible to connect your call. We’ve just upgraded to a new modem and the WiFi is so so bad
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@RobHPayne 🏴
(@RobHPayne) reported
from
London, England
@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
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Sandip Makwana
(@sandy_sandip) reported
from
Camberwell, England
Bad Customer Service Given By Virgin Media @virginmedia #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dr John Matlin
(@ttpauthor) reported
@virginmedia I’ve heard this since Tuesday. I’ve missed an England international, the Lord’s Test and all the Jubilee coverage yet all I hear is “sorry.” It doesn’t take a week to fix a fault. Try harder, fix my tv and then persuade me why I should stay.
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Andy Montague
(@MontyofEssex) reported
@virginmedia why can you not speak to human!! Having issues with my mobile and all your stupid bot says reset my router!!!!!
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Nirbhai Chadha
(@nirbhaic) reported
@virginmedia I was hoping that in 10+years since I last had the misfortune of being a virgin media customer, things would have improved. But I now know for a fact that they haven't.
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Liam Wilson-Cobb
(@Only_One_Cobby) reported
@virginmedia also apparently there isn’t anyone in today who can help but I’ll have to wait 2 weeks for the back up line to be fitted and then 5 days for the TV services to be working. But nothing from Virgin! However I still have to pay the full bill!
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Peter Harvey
(@Brizolboy) reported
@virginmedia I have been told to move the router but as I explained to whoever was on the phone, I don’t have the cable length to move it. As the original engineer has cut it short. I have an engineer coming out on the 6 July. Which VM said I would be changed £25 to fix an issue im paying for
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Miss CJ
(@PrimaryCJ) reported
@virginmedia Why is it so impossible to speak to someone? Have an issue with my bill but just keep getting put through automatic pages!
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Craig Mowlam
(@craigthegoat) reported
@virginmedia any ideas on when the broadband/TV issues might be fixed in the BH16 area??????
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Liam Wilson-Cobb
(@Only_One_Cobby) reported
Absolute disgusting service from @virginmedia back up line for my Nans life line wasn’t installed properly and the engineer lied and said he had tested it, TV & Broadband not working properly but wait 2 weeks for a fix! Can @CityFibre please Hurry and fit FTTP in my area 😭
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SarahellenK
(@sarahellenk1) reported
@virginmedia Thanks for this, but could you please hold off for now, please don’t delete the account. I must quickly gather some crucially important extended family email addresses before it’s deleted. I wish I knew whether the hackers can see/delete/reply to my emails. I guess I never will.
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Raymond Russell 2000
(@raymierussell) reported
@Ghost_In_Exile @ItzabitRicky @virginmedia Geeze Louise, NTL? That's a name I haven't heard in a long time. It was Telewest in my area and United Artists before that. I dumped Virgin nearly 2 years ago and use a Smarty (3) Unlimited sim in an old 4g phone as hotspot. In trouble if 3 ever goes down as my mobile is also 3