Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Epsom come from postal codes KT19 and KT18.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 12/14/2025 08:00

December 14: Problems at Virgin Media

Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, City of Westminster, Southwark, Guildford, Hounslow, Carshalton, Addlestone, Sutton, Hammersmith, Dorking, Walton-on-Thames, Woking, Richmond and Redhill.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout
United KingdomCroydon Internet
United KingdomCroydon E-mail
United KingdomCity of Westminster Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • Veganforever67 Vegan join the PCS Union (@Veganforever67) reported from London, England

    @virginmedia #virginmedia spoke to a very nice lady today from Virgin media who wanted to know why I was leaving Virgin after 10 minutes of me complaining on how bad Virgin has been extending my contract and all sorts of things she did apologise but I said it wasn't her fault

  • xfindingxemox Mona Lisa Saperstein (@xfindingxemox) reported from Wandsworth, England

    UK's biggest thieves? @virginmedia has been stealing money from me pretending they give internet service

  • SkyFlier6981 GeorgieCox (@SkyFlier6981) reported from Brentford, England

    @MdxDavidRing @virginmedia Thinking to cancel mine! Services is awful! The engineer caused the problem that was mid teaching one

  • xchezzacx Cheryl Cavanagh (@xchezzacx) reported from Merton, England

    @virginmedia Online chat waiting for someone to help seem to waste alot of time this week with Virgin

  • flyinglimmar Marco Limido (@flyinglimmar) reported from Merton, England

    @virginmedia You describe your service like a land of milk and honey, but cancelling a contract with you is basically impossible. I've been kept on hold for more than 40 minutes and all the operators I spoke with pretend not to understand my request and moving me to another colleague. Shame.

  • xchezzacx Cheryl Cavanagh (@xchezzacx) reported from Merton, England

    Dear @virginmedia any chance when a customer twice contacts you cos they want to remove services/reduce bill due to bereavement and bill's being too high you stop trying to sell them additional services

  • edshots the world's most copied Edward Moore (@edshots) reported from Croydon, England

    @virginmedia failed to turn up today for the rearranged date they couldn't make two weeks ago. Just turn up tomorrow, I shouldn't need to call you as it'll be the Edward Moore in Croydon you let down today.

  • AlistairParkes1 Alistair Parkes (@AlistairParkes1) reported from Richmond, England

    @virginmedia logged out of my ‘Virgin TV Go’ & unable to log back in, I have been unsuccessfully repeatedly trying to reset my password for My Virgin Media, but unable - as keep getting same error message ‘DEF01’ adding ‘try again later’. Can you help me please? 🙏

  • MSROPER10 S (@MSROPER10) reported from London, England

    @virginmedia Its magically started to work on ethernet but it's not giving out a WiFi signal? What is going on?

  • xchezzacx Cheryl Cavanagh (@xchezzacx) reported from Merton, England

    @virginmedia Well would've been useful to know that half an hour ago. What's the point of the online chat if even you guys don't think it's worse using! Doesn't really help

  • iamnotthelotus Geoff Low (@iamnotthelotus) reported from Redhill, England

    Usual brilliance from VirginMedia, announce via SMS that they will be working in the area on the 13th and internet may be unstable, it was fine all day. Today however....

  • PIPPAaM Pippa Moss (@PIPPAaM) reported from London, England

    @virginmedia They keep saying an engineer is coming to fix it. It's down again this evening. 😠SE26 4HN

  • PaulG_Lon Paul Griffiths (@PaulG_Lon) reported from Wandsworth, England

    @DiageoLiam I think there’s a major issue with the internet / digital platforms. @itvlondon news has been affected all day. My @virginmedia connection down too.

  • KnowlesyCPFC AK (@KnowlesyCPFC) reported from Croydon, England

    @virginmedia your internet service has been atrocious in the CR8 area today. Any particular reason why?

  • Martinibar_88 Rupert Martin (@Martinibar_88) reported from Merton, England

    @virginmedia Hi I'm having device connection issues, intermittent loss of speed or connection. So far today sitting a metre from my unit I have had to use my phone data!

  • Martinibar_88 Rupert Martin (@Martinibar_88) reported from Merton, England

    @virginmedia so kind of you support line staff to answer back to customers who are getting poor service, even better when they hang up on the customer

  • Veganforever67 Vegan join the PCS Union (@Veganforever67) reported from London, England

    @virginmedia I think I may actually be free from #Virginmedia at last other times I phoned up I got someone who just basically lied to me and extending my contract but this time I phoned up to cancel the contract and actually spoke to a very nice man so hopefully it's all done

  • ImaginaryCard MoMo (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia The service status always says its fine but the Internet goes down at this time every single night. #virginmediadown

  • Martinibar_88 Rupert Martin (@Martinibar_88) reported from Merton, England

    @virginmedia can you explain why you broadband team always ask for the router units to be reset! Its the rudeness of being told that a support call cannot progress unless you turn it off and on!

  • blue_murdock Ritch Zablan (@blue_murdock) reported from Camberwell, England

    @virginmedia Hello.. wifi has been mostly down since last week. Been resetting several times a day. What is going on in SE22 area?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AmySMcNeice Amy McNeice (@AmySMcNeice) reported

    @virginmedia TV has been down almost all day and now we only have a couple of channels. Not happy at all considering how much we pay every month.

  • snowfairy75 tracey sinclair (@snowfairy75) reported

    @virginmedia assume we will be getting some kind of credit on next month's bill due to the outage that we've had since 11am on tv

  • treborddot rob todd (@treborddot) reported

    @virginmedia Have you lot never heard of having back up systems you can switch over too when issues like this happen or is common sense non existent there !!!!

  • asmallmind Kevin Evans (@asmallmind) reported

    My 80 year old dad watches TV only via #virginmedia and has been affected throughout the day due to outage. However, guess what, he hasn't complained other than let me know, and I haven't been an absolute tit tweeting about it on here. Grow up folks, things like this happen.

  • Reed1998Tessa Tessa Reed (@Reed1998Tessa) reported

    @virginmedia @AroosaBham You can't run tests as that is down too .

  • Feeney83ad bave deam (@Feeney83ad) reported

    @virginmedia @Whats_UpWithU Such an embarrassment, no wonder folk go down the iptv route

  • wendy_calthorpe wendy calthorpe (@wendy_calthorpe) reported

    @virginmedia No tv service in CT20. I can’t login to the website either for updates! How long is it likely to be down?

  • johnbar46017653 john barton (@johnbar46017653) reported

    @ladygutters @virginmedia My internet is down totally now along with all tv channels bar 1-4

  • RockOnDaddio Fang (@RockOnDaddio) reported

    @virginmedia Do you think they will have it working by 9pm because i would like to watch Alien autopsy at that time of the night. I am a big fan and have never missed an episode.

  • kingjobbie King Jobbie (@kingjobbie) reported

    Pay a fortune to @virginmedia mainly to watch the football. Put up with really poor wifi because download speeds on wired devices are good but thinking for a while I pay too much to tolerate this. If I can't watch the Celtic game on tv tonight I'll be binning them tomorrow