Virgin Media Outage Report in Epsom, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 19: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Southwark, London, Hammersmith, City of Westminster, Croydon, Sutton, Hounslow, Leatherhead, Guildford, Woking, Richmond, Kingston upon Thames, Streatham, Wandsworth and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia No. Ever since I've had broadband, the router (of which yours is my third), has been pretty much in the same place. I've had your service for maybe 3 years. The issue is relatively recent. The nearest items are 1) my PC 2) loudspeaker. 1/2
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
No internet this morning @virginmedia , who kindly say I only get a refund on this service if it’s down for TWO DAYS! How on earth do they get away with such shabby service. Please tell me if I’m running my business that shabbily #unhappybusinessperformancoachtoday!
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia As I said, I’ve done the pin reset thing as Ben suggested. I’m fed up trying to fix something that wasn’t my fault. And I won’t get any recompense. I feel trapped by @virginmedia Can’t wait to escape
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Thanks. It’s only been down this morning. I’m advised it’ll be back by 4pm. So I lose one day of study/work and have no recompense because it isn’t 2 days. I can’t wait to leave Virgin Media but feel trapped. Not a good place to be.
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Charlie Miller
(@charlie_miller) reported
from
Lambeth, England
@virginmedia @jwsal Yeah, I’m in Brixton too and there are faults reported in our area. The estimated fix time keeps getting pushed further and further back, and new faults are being flagged. So it’s getting worse, rather than better. Been like this since last night. Very frustrating.
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John Green
(@johngreenn) reported
from
Lambeth, England
@Andrewcowderoy @virginmedia Down in #brixton too ;(
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Drew
(@Drew_Kerr) reported
from
Lambeth, England
@virginmedia Have signed for alerts, no updates or reasons sent to me. I can see frlma quick search it’s London wide. Please tell me what the issue is.
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Depraved Acid
(@DepravedAcid) reported
from
Hounslow, England
@vmbusiness Not good guys. Three outages this week. Poor txt comms. Getting worried.
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Dean Woods
(@deanwoods) reported
from
Horley, England
Not sure about Virgin Media's new "Intelligent Wi-Fi" update. Devices now regularly lose connection which wasn't a problem before 🤔
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Bronte Jackson
(@bronte_jackson1) reported
from
Lambeth, England
finally fed up of numerous phone calls and complaints to @virginmedia after having no broadband for nearly 8 weeks.Going to change provider, A) customer service is shocking, B) they lied to my face as to when the so called problem was going to be fixed.Don’t go with them, EVER!
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Marina Sharma
(@marinaGraham7) reported
from
Hounslow, England
@virginmedia Unfortunately none of what you have posted in the link applies as technically I have not list any service just can’t watch it in the room in which I wanted it to be. Should’ve just cancelled my contracts and gone to sky #Professional
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Sujal Shah
(@sujii_shah) reported
from
Kensington, England
First time I’ve ever finished my data on my phone because I had to keep tethering internet at home because @virginmedia can’t be bothered to fix the internet at my house. Mum, dad if I die this weekend and can’t contact you, you can blame @virginmedia 😡
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will jennings
(@willjennings80) reported
from
Lambeth, England
@virginmedia @iamchrisowen Some warning would have been nice, you should have told SW9 customers you intended to remove service this weekend, I could've made other plans for my deadline.
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David Durant
(@cholten99) reported
from
London, England
The page on @virginmedia that should show me why my broadband is down - is also down...
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Again, hoops to go through to log a complaint. Why can’t YOU log it on my behalf. It’s called customer service. Sorry, @virginmedia is generally not fit for purpose when it comes to customer care. I’m sure your hands are tied by a ridiculous, uncaring system
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia I did. This is where this conversation started. The first time I tested using, it claimed all was well. Substantially it simply advised me to restart the router. It was not of any help, hence I moved the router, which resolved the issue & uninstalled the app.
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Dean Woods
(@deanwoods) reported
from
Horley, England
@virginmedia Hub 3.0. No issues experienced with our wired devices, just impacting WiFi.
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Drew
(@Drew_Kerr) reported
from
Lambeth, England
Great. Bank holiday binge watch plan ruined by @virginmedia being down in SW8 AGAIN. Might be finally time to move from them. Speedy broadband isn’t speedy broadband when it doesn’t bloody work.
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Dean Woods
(@deanwoods) reported
from
Horley, England
@virginmedia Thanks for getting back to me. Yep, checked all this. Didn't notice any issues before "Intelligent Wi-Fi"
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Riccardo Servini
(@RicBebop) reported
from
Lambeth, England
@mrbonturcode @virginmedia That whole entire service is bullshit.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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GreenGrassRidesAgain
(@ThurstanStHouse) reported
@virginmedia I cannot get through to anyone via phone. Can you let me have a direct number to speak to your customer service that won't do an automated option and redirect to website
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Rosie Taylor
(@mrsrosietaylor) reported
@virginmedia can you provide a fix time for broadband in TW12 area? It just says you’re working on it, which is not massively helpful!
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Victoria
(@Velkanquer) reported
@virginmedia you're not allowing me to raise a complaint. You make me create an account and wait for "confirmation email". It's been more than an hour since I creates the account No internet on N22 and i need to work Will you reduce my bill this month?
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David Silverman
(@Silv3rgoon) reported
@virginmedia Internet has been down since 9.10am and it says it will be fixed by 3pm. I am working from home today and have had to use my mobile phone as a hotspot. This is the third time it has happened in as many weeks. Not good enough
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Mark Farrugia
(@MarkFarrugia1) reported
@virginmedia @virginhelp Twice in a month broadband is down,I work from home and I can't now because of the loss of connection, I rung and and didn't answer.
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Lottie Yen
(@lottieyendley) reported
@virginmedia No the message just states that you are aware of the problem and are working on it
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yas
(@onlyyas_) reported
@virginmedia I got a text saying I will be receiving a new sim and my current one will be deactivated in a weeks time however it is showing up as no service since the morning and also sent the SIM card to the wrong address. I need my phone for work purposes so I need this sorted.
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(@PressExpose) reported
@virginmedia How do I get a refund for the amount I have in credit on my account after closing 5 months ago? I have contacted your support multiple times, you keep saying you will issue a cheque, but you never send it. I have contacted you multiple times over the past few months
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Katie Mahady
(@KatieMahady) reported
@virginmedia customer service is appalling.. mum spends 20mins on hold.. gets through to try and cancel, spends 10mins speaking to one person then passed on to someone else.. wants to know the ins and outs of her new sky deal (which is half the cost) and then they cut her off 😡
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Delfy💙 🇮🇹🇪🇺🇬🇧💛💙🏆💙💛
(@nackinu) reported
So when you make a complaint to @virginmedia and they say you will be contacted within 48hrs they are just appeasing you and don't actually care for their customers or their issue!!!!