Virgin Media Outage Report in Epsom, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Epsom come from postal codes KT19 and KT18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Bermondsey, Beckenham, Mitcham, Lewisham, Southwark, City of Westminster, Kensington, Hounslow, Leatherhead, Epsom, Isleworth, Morden and Reigate.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Bermondsey |
Internet | |
| Beckenham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia My internet is still down more than 24 hours now this is ridiculous
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Allan Symptomatic
(@neebone) reported
from
Richmond, England
@virginmedia hi is there a problem in TW10? I've checked the status page but it says no problems (tho it never says there are problems unless it's a national outage). TV has interference and broadband keeps dropping. I've done all the reboot procedures as usual.
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia Nothing other than to telephone again. We do now have an appointment so we will see if it gets fixed. Two of us working from home in zoom-heavy roles has been very difficult. And the only action we have got has been via ombudsman not your customer services.
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Changed it from 21/7 so I’m afraid it’s just appalling service and no one gives a damn..@Richard should be ashamed of the complete mask of empathy and service from @virginmedia
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
@virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?
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Andrew Lawden
(@tobe2b) reported
from
Lambeth, England
@virginmedia are you going for "cant be bothered " customer service award ? 3 weeks , still no call and you ask me to call you ? Really ?
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!
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Allan Symptomatic
(@neebone) reported
from
Richmond, England
@virginmedia But it's meant to be in modem mode. I have it plugged into my own wi-fi mesh so I can access internet across the flat. I've plugged things directly into the eth port on it and still get choppy internet. Also the TV problem is still a problem
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
@virginmedia It happens so often tbh, what is the actual issue in Battersea that makes it a repetitive problem? Also why am I not able to register a loss of service on your app?
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia This is getting my no where, I am just going round in circles, typical virgin service
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!
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Ethan Truss
(@bludogsix) reported
from
Croydon, England
@virginmedia thank you for sending out an engineer after the previous two couldn't fix our ongoing issue, but it would've been nice to have gotten a text or more than one call from an unknown number to confirm whether or not they are actually coming x
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia @Richard And if you haven’t got the capability to fix and deliver a service you shouldn’t offer it @virginmedia . I work from home and need to communicate with my clients
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Laura Hendry
(@lghendry) reported
from
Camberwell, England
@virginmedia It’s still down.. when is this going to be fixed? Been over 24 hours now!
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia
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Stacey
(@acartoonheart) reported
from
Camberwell, England
Every time Virgin Media says they are near fixing our internet outage, they push the fix time back another 12 hours 😩
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
@virginmedia Thank you for sending the link, that did enable me to at least register the loss of service.
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
@virginmedia There is no current estimate. Still without internet. How can I cancel the service?
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Mary-J 🏳️🌈
(@MaryJldn) reported
from
Camberwell, England
@virginmedia I should have learnt to never go back to you guys. Great that #Richardbranson is off to space. But. The broadband is still rubbish.
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
.@virginmedia two days without internet and tv, could indicate what's the process to cancel the service?.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bean Zoomy 🎶
(@BeanZoomy) reported
Absolutely disgraceful customer service today from @virginmedia I have experienced broadband issues for OVER 12 MONTHS. I have spoken to 3 people just today alone; got cut off twice and have been on hold collectively for well over an hour. I have phoned several times over months!
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Whyamihere
(@Whyamih28523058) reported
@virginmedia WiFi hasn't been working properly for weeks. Been trying to get through to someone for about as long. This is madness. Please can someone reach out to help
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Alex
(@AlexMeredithJ) reported
@2WB10 @virginmedia @LutzSchueler I filed a complaint already, it’s just nuts how they get away with this
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Rob Bradbury
(@Robtwt80) reported
@virginmedia why can’t I get help on the phone?? You send texts to links that don’t work and I have poor service on our broadband. 4 calls text every time need to speak to someone. Cannot get good connection on apple products and upstairs is poor signal… not acceptable!
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John D
(@Jdd535) reported
@virginmedia Now nearly FIVE hours and still unresolved!! Terrible service
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Luke McNally
(@lukemcnally2701) reported
@virginmedia There is no area outage. This has been going on for weeks maybe months. It takes on average 30 minutes to get through to speak to somebody who basically fob you off. My introductory offer has also now finished so my bill has doubled which i can not afford!
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sam stevens
(@samstevens6268) reported
@virginmedia and the support line arent able to get an engineer out today - it has now been 3 days without service when I should have wifi
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BeeBee 🐝🐝
(@BeeCycling) reported
@virginmedia There's a whole variety of errors depending where I try to log in, which page or device. One says my browser has cookies disabled (it doesn't.) Another says my email and password aren't recognised, but if I try to reset, giving it my DOB and place of birth, nothing happens.
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BeeBee 🐝🐝
(@BeeCycling) reported
@virginmedia Trying to login to My Virgin Media, seems to accept credentials, then just get Logging in... never actually getting in.
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Kate
(@kateflint3) reported
@virginmedia your website is saying no issues in my area or for my home but my internet is shocking. You recently dug up the pavement and cut my neighbour’s line and I’m reckoning you’ve damaged ours.