Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Caterham, Southwark, City of Westminster, Merton, Croydon, Hounslow, Greater London, Ashford, West Byfleet, Feltham, Redhill, Guildford and Ashtead.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Caterham |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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tilak😎
(@tilak2) reported
from
Richmond, England
@virginmedia #no-internet Intermittent internet for 2 weeks from Virgin Media… very disappointed. Anybody else having any trouble in the TW3 area ?
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia Same message that I always get. “Working to fix the problem” no indication of time. But my neighbours don’t have any issues
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Hannah Dodd
(@hdoddles) reported
from
Merton, England
@virginmedia It’s Hannah. I’ve been a customer with Virgin since 2019. I don’t need to check the postcode checker again, I want to know why your still advertising our post code as available for service on price comparison sites? When you clearly don’t provide to that area?
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Louise Hatch 🦋
(@LouiseHatch1) reported
from
London, England
Hi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia @NeilWBallingall HELP!!!!!!!!!
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia I’ve hammered my mobile data since the internet has been down it’s costing me a fortune. I’m not even sure that the site will benefit me.
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia There are no issues in my area supposedly. So why I’m I told that there are issues when I call. Nobody else around has a problem. My account says everything is working. Who’s telling the truth? Feeling very vulnerable here
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia At that time only 2 devices were connected. The wifi is pretty much useless, constantly loosing connection. The speed over wifi is extremely low. Do you think it might be an issue with the router?
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia Can that diagnose problems with the router?
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my network has gone down. No tv or internet, meaning I cant work from home or watch TV. I cant talk to anybody about fixing the issue. My postcode is KT5 9NP HELP!!!!!!!
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia Just called. Message says there are intermittent problems in the area. Then back to main menu on the phone says “ there are no problems in the area goodbye “. Not impressed
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David “Still Not the Footballer” Wheater
(@DavidWheater) reported
from
Richmond, England
3 different @premierinn hotels this week and 6 in the last 3 weeks and I can honestly say that your Wi-Fi is absolutely atrocious. It’s always been bad, but some how it’s now even worse. It’s time to ditch @virginmedia and get a decent Internet supplier.
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia network down in KT5 area? TV been offline all morning, just came back for a brief second but signal gone again. Is there a fault?
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my entire network has died. I got no internet or tv service and have been told that you can only get an engineer out to me on Thursday...2 DAYS!!!! I work from home and need internet access otherwise I cant do anything. The TIVO box wont start up
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia We can’t go for a week without this. Disabled person heavily reliant. Home security compromised. Not acceptable. Nobody else has the problem. This complaint is going to escalate
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia Over a week to fix it seems ridiculous
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@alexdalton @virginmedia @virginmedia this is really poor - please have the status corrected on your website and provide updates as to when this is going to be fixed
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia An intermittent problem in the area (we appear to be the only one). It’s not intermittent as it’s not working. It’s beyond a joke now. Costing a fortune in data usage
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Andyy 🇪🇺
(@andyyoung2) reported
from
Wandsworth, England
Hi @virginmedia - can you tell me why you’re advertising on GB News platform of hate please? If you continue I’ll need to cancel my contract. Thanks.
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Del 🌈
(@derrickca) reported
from
Croydon, England
Now going to look at changing to Sky. Absolutely unacceptable delay by @virginmedia for a week. Trying to work from home. Definitely time to go. We pay a lot of money for a service that we’re not receiving. Don’t use them
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sneakerbu
(@SNKRtweet) reported
SIM card. Virgin media network. Shame it on me. Shame it on me. Shake it.
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Lila
(@lilasfindom) reported
Virgin media are useless cba internet down AGAIN
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Kevin McNulty
(@Gimlock) reported
@virginmedia We lost Internet for 10 days customer service was totally useless I have written to Virgin spent hours on the phone waste of time
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Kevin McNulty
(@Gimlock) reported
@virginmedia C-2105211532 Your resolution "Refer to self care" what the hell does that mean? It's your system that doesn't work and your engineers job to fix it.
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Preshit Mendhekar 🇮🇳
(@mpreshit) reported
@virginmedia I am a new customer, no bill generated yet or sent to me and your customer service team is yelling on call for security clearance without even understanding problem.Can you take action against a game named Ritch as he told me? @MoneyTelegraph.
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thedemolitionman
(@mason00116) reported
@virginmedia @DongDing61 this is your issue they are responding to. They will still be receiving a call from me.
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Hawkeye
(@longuecaribine) reported
@virginmedia He said I did not have a fault after running tests,but I have just spoken with another one of your colleagues Elliott who has arranged an engineer to attend. That was all I was wanting a much better attitude from this chap and much better customer service.
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RS Andrews
(@R_S_Andrews) reported
@virginmedia my internet is down again! I don’t no what I’m paying for? I can’t seem to watch a show without it cutting out and having to restart 🙄
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Dann Djarin 🐉
(@DannMustDie) reported
Virgin Media really are useless. They’re now expecting the issue to be fixed on the 12th July. They told me when they went out on 29/06 they found the issue was old cables. But had already sent a text saying the job was done.
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BIG BOSS
(@BIGB0SS7) reported
@virginmedia My internet is down l35 area all morning and day now