Virgin Media Outage Report in Epsom, Surrey, England
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The latest reports from users having issues in Epsom come from postal codes KT17, KT19 and KT18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hammersmith, Southwark, Epsom, Wandsworth, Feltham, City of Westminster, Barnes, Hounslow, Caterham, Walton-on-Thames, Twickenham, Kensington and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Hammersmith |
Wi-fi | |
| Hammersmith |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
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Stephen McGlynn 🏴
(@StephenMcGlynn) reported
from
Merton, England
@Jennie_Dale @virginmedia I love good customer service 🤥 can't be as bad as @DirectLine_UK
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 4. The store owner has better customer experience wisdom and allows me to take the package (after seeing my ID), but keeps the barcode on the package and asks me to text me the code when I receive it.
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🥴
(@iamkingkyla_) reported
from
Croydon, England
@virginmedia can you fix your WiFi I’m actually sick of this rubbish
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Richard Moses
(@Richardjmoses) reported
from
Spelthorne District, England
@virginmedia tried to contact several times to discuss outcome if my complaint but unable to get any joy, this is after you contacted my to say we have an update! It’s so badly ran it’s untrue 😡
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Jill Stanford
(@JillStanford7) reported
from
Lambeth, England
@virginmedia The fee is to change my husbands name (which actually has wrong initials) to mine as I have always paid for it and dealt with it. You also want to close down account and start another with new direct debits!!
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
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steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 3. I now embark on a painful 55 min call with your customer service folks on phone, with no one able to trace what this 7 digit code is or why is it not mailed to me beforehand.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia : honestly I am baffled by your customer experience! Had ordered a broadband connection and had to collect from a store nearby. 1. Address not given. No email, no text and not even available on the logged in section online.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave McD
(@davemcd631) reported
@virginmedia why has your site been down for two days. all i get is oops. Thanks dave
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Horia Stefan
(@horiastefan) reported
@virginmedia I am trying to speak but when I call I can’t even make it to the waiting line as it says you’re “busy” and to try again later and WhatsApp just went dead. Is it normal to waste hours to just get in touch with a service provider?
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DMikeyD
(@mikeybhoy01) reported
@virginmedia I've been waiting on someone in customer relations to reply to me on WhatsApp for two days now. I was offered a deal that was then not done properly, then offered a better deal which there is no record of. I now have a contract with a high payment and need it sorted.
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Robin haughan
(@robin_haughan) reported
@virginmedia Any update on activating the service it has, for a third time been with the IT department this time for 12 working days with no update. I just want the service provided. Can someone do something to provide the service. PLEASE!
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Harika Marlow
(@HarikaMarlow) reported
The reason I never sort out issues with my services and continue paying @virginmedia is because I can NEVER get through on the phone. Nothing has changed since last year…. No idea on estimated wait time or how many calls in front….😓
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Syl Apes, Jr.
(@SuicidePass) reported
@virginmedia My wife’s credit card has been put on hold by the issuer due to all of the debits and refunds with Virgin. Your customer service portals are largely broken. The entire experience has been unpleasant and we are looking forward to never dealing with Virgin in any capacity again.
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The Truth
(@TheTrut05034546) reported
@virginmedia been trying to contact you by phone for hrs last 2 days to discuss my contract as I can't get through to talk to someone I will now write to cancel to you to cancel my contract. GOODBYE
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👑
(@POTUS048) reported
@virginmedia how do I speak to someone from tech support. I can't get my settings password to work even after a factory reboot. I have never changed it from the one that came with it.
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Reesha Solanki
(@ReeshaSolanki) reported
@virginmedia I need to talk to customer services before I pay the bill as it is completely incorrect. Is this the correct number for this?
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Syl Apes, Jr.
(@SuicidePass) reported
@virginmedia We’ve cancelled our service, returned our equipment, and closed our account but are still being billed. This has been going on for months. We have been assured at every turn that “this is the last bill,” and it never is.