Virgin Media outages and service status in Epsom, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Hammersmith, Brentford, Kingston upon Thames, Warlingham, Wandsworth, Thornton Heath, Purley, Hounslow, Dorking, Coulsdon, Redhill, Twickenham, Addlestone, and Chertsey.

City	Problem Type	Report Time
Croydon	Internet	10 hours ago
Hammersmith	Internet	17 hours ago
Croydon	Wi-fi	23 hours ago
Brentford	Wi-fi	1 day ago
Hammersmith	Phone	3 days ago
Croydon	Wi-fi	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  Stephen Champion (@Champs707007) reported 4 minutes ago from Wandsworth, England

  Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

• 
  Mike Fuller (@ninepine) reported 5 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  DJ MRT (@DJMRT) reported 8 minutes ago from Sutton, England

  It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.

• 
  Befitat50 (@befitat50) reported 10 minutes ago from Lambeth, England

  @virginmedia what’s going on again with this internet at sw4? You just can’t fix a problem? Please don’t come up with your usual excuses and fix itttttt..

• 
  Patrick Smith (@P4TTL) reported 11 minutes ago from Chertsey, England

  @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

• 
  Justin Moore (@jm1967uk) reported 20 minutes ago from Redhill, England

  @virginmedia Broadband outage this morning, unable to listen to @lbc online or any Global station or website. No doubt other sites are unreachable too. You have increased my bill and this is the "service" you are providing.

• 
  Philip 🦅 (@Phil_Swallow) reported 27 minutes ago from Croydon, England

  Shockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 36 minutes ago from West Molesey, England

  @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 36 minutes ago from Richmond, England

  @virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please

• 
  traymca 💙 (@traymca) reported 37 minutes ago from Worcester Park, England

  @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

• 
  Beth (@bethcanadian) reported 37 minutes ago from Lambeth, England

  @virginmedia I came home to it working so whatever you did to fix it, thank you!

• 
  Craig Freeman (@craigdfreeman) reported 40 minutes ago from Redhill, England

  @virginmedia first day as a new customer and hub 3 isn’t working and stream box isn’t turning on. Have followed guides on both counts and all cables are connected correctly. Hub is giving out a signal but light isn’t turning white. Stream box is totally dead. So frustrating!

• 
  Ravinder Judge (@judge_ravinder) reported 41 minutes ago from Hounslow, England

  @virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡

• 
  mara penzo (@magma62) reported 45 minutes ago from Brentford, England

  @virginmedia I know where to check, thanks! My problem still persist! It's Friday night and I have no Internet?! Why? They have been carrying out works for weeks now. I think I need a compensation. Why am I paying money for no service?

• 
  Kwame Gyamfi (@Kwame916) reported 48 minutes ago from Wandsworth, England

  Virgin Media - prices up, service down. Useless, useless, useless. #VirginMedia

• 
  Mike Fuller (@ninepine) reported 49 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  Geoff Rogers (@GeoffRogersEU) reported 56 minutes ago from Hersham, England

  @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

• 
  Jacqson (@JacquelineCabl9) reported 56 minutes ago from Laleham, England

  @spudbishop666 @virginmedia It is They still haven't resolved the problem from last year @02mobile1 is as bad

• 
  Ravinder Judge (@judge_ravinder) reported 58 minutes ago from Hounslow, England

  @virginmedia Why is the connection between the internet and tv constantly going having to reboot modem all the time. Sick of this issue as not once in a while happening for a month on & off, more everyday in the last two weeks. This is not the service I expect for how much I pay.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 59 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lee (@LeeDeacy90) reported 10 seconds ago

  @virginmedia who in their right mind decided that a software update was a good idea on the weekend the Premier League launches. Literally had no issue with my Sky or Sky+ yet you choose to do a update on the weekend the football launches. Absolutely shambolic decision making.

• 
  Cookie (@chrissincl29564) reported 14 seconds ago

  @virginmedia @CliveR39 Everyone knows there is an issue don’t play dumb!

• 
  Karen Paterson (@kazzamca) reported 3 minutes ago

  @virginmedia @JohnMac22756388 I got the same text and haven’t reported any issue

• 
  Richard Geraint Evans (@RGE_Art) reported 13 minutes ago

  @JFab208 @virginmedia I hope you don't have to endure the hell that is modern day corporate customer services ...

• 
  Paps (@coophos) reported 14 minutes ago

  @LeighHutch90 @virginmedia For what we pay it’s crap

• 
  emma_tr4_rhinos🦏🇬🇧 (@emma_tr4_rhinos) reported 14 minutes ago

  @YouMadBruv3r @virginmedia Says 28th status for fix its so annoying

• 
  Dan (@DanJeoryPhoto) reported 15 minutes ago

  Anyone else in the Chester, NW region having problems with their @virginmedia broadband service? Been down all morning #chestertweets

• 
  Ian Abbott (@IJTrueBlue) reported 16 minutes ago

  How do I make a complaint about your doorstep cold callers @virginmedia

• 
  Emily Ford (@T0350X) reported 17 minutes ago

  @virginmedia why is it so hard to cancel an account?!? I’m moving house and out of contract, you don’t service the new area. You have been changing me stupid money for internet for months and when I ring to cancel the account I get moved between multiple people!

• 
  Richard Geraint Evans (@RGE_Art) reported 18 minutes ago

  @Strudlehoffer @JFab208 @virginmedia I really do feel your pain. Are there any companies out there that even pretend to offer acceptable customer service?