Virgin Media Outage Report in Epsom, Surrey, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, City of Westminster, Kingston upon Thames, Westminster Abbey, Croydon, Caterham, Southwark, Walton-on-Thames, Redhill, Leatherhead, Hounslow, Mitcham, Merton, Greater London, and Ashford.

City	Problem Type	Report Time
Hammersmith	Internet	3 hours ago
City of Westminster	Wi-fi	3 hours ago
Kingston upon Thames	Internet	4 hours ago
City of Westminster	Internet	6 hours ago
Westminster Abbey	Internet	7 hours ago
Westminster Abbey	Wi-fi	8 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  ♻Michael J Keane ♻ (@KeaneMJ) reported 48 seconds ago from Lambeth, England

  @virginmedia Hottest day of the year and VirginMedia rang me up and then put me through to someone else. Left me hanging twice so far. Thought service was cancelled but money still coming out of account. I'm just trying to get email address to write to. It isn't hard.

• 
  lets be agile (@martyncodes) reported 1 minute ago from East Horsley, England

  @RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system

• 
  Lazy Valentina (@LazyValentina) reported 3 minutes ago from Croydon, England

  @virginmedia help! Something wrong with my router or Internet service. Authentication error, no Internet 😢

• 
  Jon Mark Deane (@JonMarkDeane) reported 4 minutes ago from Lambeth, England

  @virginmedia Broadband is down. Box is showing solid green base light, solid green WiFi light and a flashing green internet light. Reboot, lower cycling, full disconnection and reconnection achieves nothing. TV service fine (sans network features).

• 
  Jason Hartley (@northern_puddin) reported 14 minutes ago from Kensington, England

  @virginmedia Thanks I checked earlier but it says no known issues. I also checked the guide for the lights on the front and it’s a connection problem / constant software download as it’s flashing green. Works for 5 mins then reboots and spends ages all flashing green again. 3 hours now.

• 
  Michelle McGrade (@MichelleMcGrade) reported 14 minutes ago from Brentford, England

  No internet for 3 days engineers no show twice @virginmedia customer service best response- I’m sorry I‘ll book you another appointment at our convenience! Shocking!

• 
  Tricky (@trickyvondickie) reported 15 minutes ago from Kensington, England

  @virginmedia trying your text service now

• 
  Veronica Mitchell RD (@AbFitNutrition) reported 16 minutes ago from Richmond, England

  It’s so annoying how broadband cos try 2 screw existing customers. They suck u in with an offer better than their competitors, then each yr, they increase the price, but offers small reduction if you u stay with reduced service #VirginMedia

• 
  Wozza (@DWozza) reported 18 minutes ago from Merton, England

  @virginmedia Nope not listed there, only happening on channel 406, audio keeps cutting out and the screen flickers, tried it on 2 different TVs and having the same issue

• 
  Margareta Dovgal (@Margare7a) reported 22 minutes ago from Hammersmith, England

  Hey @virginmedia - I was charged £15 on July 19 for Virgin Media WiFi on the London Underground. But the pass isn't showing on my account. I'm not a Virgin customer, so go in circles on the menu when I call customer service. Please help!

• 
  Chris Sutcliffe (@chrismsutcliffe) reported 23 minutes ago from Lambeth, England

  @PaulLomax @virginmedia I've had nothing but bad experiences with @virginmedia. They lied to me repeatedly and deliberately, and cost me £££s. Would never recommend them

• 
  PauleneCarr (@PauleneCarr) reported 25 minutes ago from Croydon, England

  @virginmedia @MoneyTelegraph For last 2 months in the SW16 area VIRGIN TV & BROADBAND services has an ‘outage problem.’ Despite several engineer call outs the issue has not been resolved so no access to internet. Virgin please sort out and provide compensation for lack of service

• 
  brazen productions- jules hussey (@brazenprods) reported 27 minutes ago from Camberwell, England

  And although operative insists there is no local issue, 5 people in my street have no @virginmedia

• 
  Will Rostron (@willrostron) reported 32 minutes ago from Merton, England

  @virginmedia what is up with your customer service line! After the automated bits get told that everyone’s busy so get music. no voice updates “we will be with you soon” or “you have x mins to wait”. Tried 3 times over 20 mins - my WiFi is rubbish and if not fixed I will leave

• 
  Lee Winter (@tulsehillboy) reported 36 minutes ago from Lambeth, England

  @virginmedia Truly dreadful customer service today. Spent three hours in “chat” and no further forward. 100mbps is only 3!!!

• 
  Will Rostron (@willrostron) reported 50 minutes ago from Merton, England

  @virginmedia I’ve had over 6 months of having poor WiFi where it cuts outs and has to be rebooted every other day (twice today already!). I want a technician to come out and sort ASAP as my family mobile bills are through the roof due to using data plan instead at home!

• 
  Sumayyah 🌸 (@xsumixx) reported 50 minutes ago from Lambeth, England

  @virginmedia everyone in my family has to use their bloody data because no ones internet is working. It comes for 5 seconds then disappears. So bloody done with your shitty service !!!

• 
  Bronwyn MacDonald (@BronBron283) reported 55 minutes ago from Merton, England

  @virginmedia your customer service is shocking! Been trying to fix my WiFi (no internet connection). You won’t send someone to help but rather send a letter on “how to fix it” Gone are the days of actual help instead I’m being spoken to like I’m stupid.

• 
  James Enck (@jimiinc) reported 59 minutes ago from Camberwell, England

  @virginmedia I wasn't complaining at all, just commenting on how Virgin is on top of its game. My broadband was only down for half an hour, no dramas. And your field tech was very friendly and helpful in explaining what was going on. All good here.

• 
  Jack Faulkner (@jackjfaulkner) reported 60 minutes ago from Hounslow, England

  @virginmedia As the issue is still ongoing and I have an open complaint with no response for 2 weeks can someone from Virgin media please contact me about these charges.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Macca (@maccadilacus) reported 2 minutes ago

  @virginmedia Yes everything is connected but it’s says having trouble with one device, that device is my sky q box

• 
  Magnolia’s Art (@Magnoli23215778) reported 5 minutes ago

  @virginmedia You’ve got one of the worst, if not the worst customer service.

• 
  Lynn Turner (@LynnzoT) reported 6 minutes ago

  @virginmedia As explained above I need this problem sorted out permanently please

• 
  Debra (@Debra60518453) reported 6 minutes ago

  @virginmedia called twice this weekend to have my service disconnected & twice you’ve disconnected my call while waiting for the disconnection team! 🤬

• 
  iain (@ipb) reported 8 minutes ago

  @virginmedia Can you tell me what is the wait time is on that line and what time it closes that please? It should not be this hard to cancel a contract.

• 
  mark chivers (@Bathpcrepairs) reported 14 minutes ago

  @virginmedia end of contract in March, would you rather lose a customer or give a discount to stay?

• 
  Macca (@maccadilacus) reported 14 minutes ago

  @virginmedia how hard is it to get some help ??

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 18 minutes ago from Sutton at Hone, England

  @virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice

• 
  Rachel Gilroy (@RachelGilroy7) reported 18 minutes ago

  @virginmedia such a shame that after years with you I find that I was incorrectly put into a O2 mobile contract by you. Has had a significant impact and caused massive stress. Shame I have to resort to twitter as no response from you to my complaint

• 
  Zebedee Springs (@terribleuse) reported 20 minutes ago

  @virginmedia @virginmedia thank you for the conversation, TW. Huge shame that after 50 minutes all that happened was yet another new complaint number, and another promise someone would be in touch. Yet again. I hope someone does contact me this time….