Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 02/18/2026 17:45

February 18: Problems at Virgin Media

Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Sutton, Southwark, Croydon, Hounslow, Leatherhead, Guildford, Woking, Richmond, Kingston upon Thames, Streatham, Wandsworth, Greater London and Carshalton.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomCity of Westminster Wi-fi
United KingdomLondon Internet
United KingdomSutton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • ricey1974 john rice ✊ (@ricey1974) reported from Spelthorne District, England

    @virginmedia trying to cancel my subscription,got cut from your call centre then finally get through again to be told I’ve been sent an email to confirm cancellation.Not received an email.

  • CridlandKeith Keith (@CridlandKeith) reported from London, England

    @virginmedia Still not been able to get through to the support team 😢

  • WillHeadley1 Will Headley (@WillHeadley1) reported from Esher, England

    @virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here

  • JakeHerp Jacob Herper 👨‍💻 (@JakeHerp) reported from Lambeth, England

    @virginmedia I renewed my contract with you in November, knowing I'll move in February and your agent told me this will be the most affordable option for me. Now I'm told I need to pay a £240 disconnection fee. Your support connects me from one dept. to another and back...

  • RobHPayne @RobHPayne 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@RobHPayne) reported from London, England

    @virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?

  • gemmajarrett Gemma Jarrett (@gemmajarrett) reported from London, England

    @virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?

  • victormeldrew66 Meldrew (@victormeldrew66) reported from Croydon, England

    Broadband supplier #VirginMedia customer service is awful. Twice today spoke 2 people both had my account in front of them, was told hold whilst i transfer you. After waiting for over 30 mins on both occasions i hung up, Web chat tell you to call. #customerservice has to be 0

  • torskinner Tor Skinner (@torskinner) reported from Lambeth, England

    @virginmedia we can get through to your telephone customer service team? It’s saying it’s been possible to connect your call. We’ve just upgraded to a new modem and the WiFi is so so bad

  • msclareryan Clare Ryan (@msclareryan) reported from Camberwell, England

    @virginmedia our connection is down in London SE15. When we log into our virgin account it says we’re not customers,the phone number - 150 and the alternative - both go dead when we dial, and your chat function is directing us to the phone. How do we contact you & sort this?

  • Honeykiss Wendy (@Honeykiss) reported from Lambeth, England

    @virginmedia trying to cancel and not finally got thru to pre Installation only to be cut off! Can you help

  • WoleAdesemoye Wolé Adesemoye (@WoleAdesemoye) reported from Kensington, England

    @virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.

  • Strattsy51 Steve ✊🏻 (@Strattsy51) reported from London, England

    @virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?

  • Joybalfe Joy Balfe (@Joybalfe) reported from Croydon, England

    @virginmedia same crap different day - how you can call yourselves Broadband providers I will never know #falseadvertising

  • rita_capaldo Rita capaldo (@rita_capaldo) reported from Brentford, England

    @virginmedia snowing, can’t leave the house, the Internet has been down since Monday no clue when it will be fixed thank you virgin media 👍

  • t1m1964 tim (@t1m1964) reported from Camberwell, England

    @virginmedia @chrisckmedia @virginmedia you'd be expecting a fix within an hour or two if Chris stopped sending you the news, which he and his team does every day. And you know they would get you something pretty quickly.

  • Cdnchick74 Julie Pender (@Cdnchick74) reported from Richmond, England

    @virginmedia week 2, day 2 - still no resolution to broadband and no help from customer service. What can I do?

  • sandy_sandip Sandip Makwana (@sandy_sandip) reported from Camberwell, England

    Bad Customer Service Given By Virgin Media @virginmedia #virginmedia

  • Cdnchick74 Julie Pender (@Cdnchick74) reported from Richmond, England

    @virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?

  • OohLookItsEmma Emma Hoyle (@OohLookItsEmma) reported from London, England

    @virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.

  • fabparra fabiano (@fabparra) reported from Brentford, England

    @virginmedia I’ve tried the basics and First time I called customer services the message was “we are very busy at the moment, please try again later” and later I waited 30min to speak to someone who didn’t sort the problem out. Instead she told me the technician will visit in 4 days!!! What??

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TerhiMG 🎄🎄Tinselly twinkly tree 2021 TerhiMG 💙 🚗🎄🎄🎅 (@TerhiMG) reported

    @virginmedia still not working, completely dead and the service status says all is fine...

  • The13thMichael Michael (@The13thMichael) reported

    Never good when your Internet's been poor for months, you ring up @SkyHelpTeam and they try play off because your VIP they can do you a deal, the deal they every customer can get to upgrade. So, who's better out of Sky and @virginmedia these days?

  • MadMan_MM Delikanli (@MadMan_MM) reported

    @virginmedia again no Internet connection in Central London. Your hotline says that you couldn't find any issues. You are a joke !!! #Internet #broadband

  • bigbazza777 barry jarvis (@bigbazza777) reported

    @virginmedia I’ve had no internet or tv for 4 days now !!!! Tried speaking to your customer service team and they say nothing is wrong , I have a green flashing light on the front of my router

  • DigitalPhamcist Mohammed Hussain (he/him) 💙 (@DigitalPhamcist) reported

    @marylovestosurf @virginmedia Arghhhh! WFH unless you’re a @virginmedia customer

  • HereisTrev HereisTrev (@HereisTrev) reported

    @virginmedia Currently says 5:30 tonight but yesterday when it dropped it said 3:30 and this morning it said no issues so who bloody knows.

  • ELilliLDWorman Lilliiiii (@ELilliLDWorman) reported

    @virginmedia no internet service again?!! Missing important work meetings because of your poor service!!!

  • leilaander Leila (@leilaander) reported

    @virginmedia no internet for almost a week now. Unhelpful customer service who just take you round in circles and say they will call you back and just don’t bother! Shocking service - avoid, avoid, avoid!!!!

  • Vikkers14Mark Mark Vicary (@Vikkers14Mark) reported

    @virginmedia Which part of I can’t login to my account to do this don’t you quite understand ..it fails to recognise my details ..I don’t know my acc no to access it that way

  • nazerino Min Yoongles - #BLM #FreePalestine (@nazerino) reported

    @virginmedia always tends to stop working when I have online classes and exams. I love that we pay for such a poor internet service. Consistently disappointing.