Virgin Media Outage in Epsom, Surrey, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 No problems detected at Virgin Media

Virgin Media problems in the last 24 hours in Epsom, England

Virgin Media Outage Chart in Epsom, Surrey, England

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Total Blackout

Virgin Media Outage Map Near Epsom, Surrey, England

The most recent outage reports and issues originated from Croydon, London, Wandsworth, Bermondsey, City of Westminster, Richmond, Streatham, Guildford, Balham, Hounslow, Epsom, Mitcham, Oxted, Leatherhead and Surbiton.

London Wi-fi
London E-mail
London Total Blackout
London Internet
Wandsworth Wi-fi
London Internet

Virgin Media in Epsom, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:
  • BenThapa82 Ben Thapa (@BenThapa82) reported from Croydon, England

    @virginmedia You don’t provide a service in the property I’m moving to so I had to leave. Soz!

  • leonspight Leon (@leonspight) reported from Richmond, England

    @virginmedia are there any issues with #netflix none of my V6 boxes are loading Netflix at the moment. Netflix works via my mobile phone though connected via VM router

  • BarryDanser BarryDanser (@BarryDanser) reported from Brentford, England

    @virginmedia I dont have apps like this. I juat want you to fix your broadband. Stop sharing it with so many people

  • bruttium bruttium (@bruttium) reported from Merton, England

    @virginmedia I couldn't care less about the name issue. You're taking your payment anyway so this only becomes an issue for your security checks. I need a solution to my broadband, if you fix that you can write whatever you want as my name in the contract.

  • bruttium bruttium (@bruttium) reported from Merton, England

    @virginmedia It was a change made with a deed poll and communicated months ago. If you "of course" have a log of the hub he couldn't find it. 59 minutes still no solution.

  • bruttium bruttium (@bruttium) reported from Merton, England

    @virginmedia Seriously, it's laughable. Operator asking for a picture of my hub because you don't have a log of the equipment you provided me. 51min in and the only 2 things we know: that you didn't update my name when I asked months ago; and the broadband is slow after the patch up from Dec.

  • bruttium bruttium (@bruttium) reported from Merton, England

    @virginmedia SMS service sucks. 30min of security checks, I get a "Thanks for the details. I apologize for the inconvenience as there is a speed issued in the services i will transfer you to our technical team.I am sorry for the inconvenience caused". Next operator "May I ask your full name"

  • actordavidc David Charles (@actordavidc) reported from Richmond, England

    @virginmedia I had an email saying what the policy was in connection to me having registered my outage: Ref: Your Loss of Service (KMM61783435V2754L0KM)

  • benedictm The Bends (@benedictm) reported from Kensington, England

    @JimmyRowe1994 @Toadsanime Dude, I'm kidding with you. I've had Virgin media nearly 10 years. They are great but it makes me laugh when it goes down and no one ever seems to know why. 😄

  • benedictm The Bends (@benedictm) reported from Kensington, England

    @JimmyRowe1994 @Toadsanime Ah yes, virgin media and their amazing service that works unless it doesn't 😃 (To be clear I wouldn't go near BT for any service ever)

  • ssb316 Ssb316 (@ssb316) reported from London, England

    @virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work

  • gary2323 G.Marshall Gleghorn (@gary2323) reported from London, England

    @virginmedia All working now but customer service has been a nightmare

  • gary2323 G.Marshall Gleghorn (@gary2323) reported from London, England

    @virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem

  • OnePavedCourt One Paved Court (@OnePavedCourt) reported from Richmond, England

    @virginmedia very difficult to run a business when service is down day after day. No broadband, no phone....Please confirm what’s going on! #noservice #richmondgreen

  • gary2323 G.Marshall Gleghorn (@gary2323) reported from Merton, England

    @virginmedia cheap labour in Bangalore = terrible customer service ..

  • chippers34 Lloyd-A-Tron (@chippers34) reported from Wandsworth, England

    @virginmedia We've been 24hrs without internet now and impossible to get through to faults team, on hold for ages. Status update say's issue in Tooting is fixed but still does not work.

  • Emma_Campaigner Emma (@Emma_Campaigner) reported from Lambeth, England

    @virginmedia Yes. It says it won't be fixed til 1am so must be a significant issue

  • benrobart 「Ben Ⓥ」 (@benrobart) reported from Hammersmith, England

    @virginmedia @Friendly_Sparky Your service is a joke and your support is even worse. You could throw a bunch of monkeys in a room and they'd do a better job.

  • RealAndyCowen Andy Cowen (@RealAndyCowen) reported from Redhill, England

    @virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!

  • sweetbriar49 Jonathan Blake (@sweetbriar49) reported from Lambeth, England

    @virginmedia There is no internet for me , my upstair Neighbour either & my TV Box so no Virgin TV Another neighbour his TV box is also down so maybe you have a neighbourhood mega fault. I need Internet & pay for the service Thank you

  • davidjoneshome DJ (@davidjoneshome) reported from Wandsworth, England

    @virginmedia Checking with other customers in KT6, we see that no one has any compensation for the outage last month. This is outrageous!

  • Dean_Pallant Dean Pallant (@Dean_Pallant) reported from Lambeth, England

    @ScottCompton20 @virginmedia My service checker says there is a problem for SE24 but it will be resolved by 9am tomorrow. Let’s hope so!

  • oprahwinfrey420 Edin Imsirovic (@oprahwinfrey420) reported from Wandsworth, England

    @virginmedia Media Internet. Our wifi is down apparently until tomorrow morning!

  • gary2323 G.Marshall Gleghorn (@gary2323) reported from Merton, England

    @virginmedia Complaint closed as I thought it was sorted, I will not renew any future contracts with you as it’s been nothing but a nightmare

  • annikaallen Annika Allen (@annikaallen) reported from London, England

    @virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛

  • madamdaphne Daphne & Jake (@madamdaphne) reported from Camberwell, England

    @virginmedia No point in discounting anyone of the service so slow. Slower than an overweight St Bernard

  • madamdaphne Daphne & Jake (@madamdaphne) reported from Camberwell, England

    @virginmedia Fishy when a company offers discounts to new customers when it can’t deliver a reliable service to existing customers paying the full wack for years

  • DavidClark38 David Clark (@DavidClark38) reported from Richmond, England

    Hi @virginmedia you seem to have sent me my latest bill without any reduction for the 4 days without any service leading up to Xmas (TW12 postcode). Can you let me know when compensation will be refunded. Thanks.

  • bruttium bruttium (@bruttium) reported from Merton, England

    @virginmedia I called yesterday about this xmas chaos plus the bill I just received and the lady didn't know what I was talking about. I said I was considering leaving VM and she promised her manager would call within 2 hours. Never happened.

  • RapidBI Mike Morrison (@RapidBI) reported from Hounslow, England

    @virginmedia Only after I set a disconnect date, even then I was given conflicting data. The solution is to send me a new router, when there is nothing wrong with mine!

  • RapidBI Mike Morrison (@RapidBI) reported from Hounslow, England

    @virginmedia No, but more failed, incompetence calls with tech support. Forums cannot change your servers, but tech support can Another few days of waiting with heavily restricted services and no sign of client service.i have spent over 20k with you over the years.

  • RapidBI Mike Morrison (@RapidBI) reported from Hounslow, England

    @virginmedia 3 of your tech support staff say it cannot be changed. I know it can be. Your staff are either incompetent or lack customer care

  • bigH_7 H‼️ (@bigH_7) reported from Wandsworth, England

    @virginmedia so when we give our 30 day cancellation notice because of your shitty service you decide to cut the internet out every few hours you ******* chuths

  • RapidBI Mike Morrison (@RapidBI) reported from Hounslow, England

    @virginmedia I pay for customer service, not low cost forums. I pay a lot for a premium product, I guess you have just lost a 20 year customer

  • maryhippychick m a r y (@maryhippychick) reported from Hounslow, England

    @virginmedia absolutely appalling service recently like this customer

  • theworstbill Bill Adams (@theworstbill) reported from West Molesey, England

    @Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!

  • BrianBr48598668 Brian (@BrianBr48598668) reported from Camberwell, England

    Virgin media are so shit

  • munirawilson Munira Wilson MP (@munirawilson) reported from Richmond, England

    @PhilippaNewis @virginmedia I think the so-called compensation offer is inadequate and the process to secure it is appalling too. @VirginMediaCorp CEO is about to receive a letter from me where this very point is raised, along with a number of other issues relating to the outage.

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia We are struggling to talk to your teams on the phone @virginmedia to discuss our refund for our 4 day loss of service. Getting fed up with this.

  • 28Zizou Sab (@28Zizou) reported from Merton, England

    @virginmedia Doesn't help answer my question. The virgin media app restricts a user to just the channels. Whereas on the @btsport app the user can stream all games and switch between the matches.

  • andrewrogoff Andrew Rogoff (@andrewrogoff) reported from Richmond, England

    @virginmedia The issue’s been resolved. Please just fix your terrible status reporting and update system.

  • andrewrogoff Andrew Rogoff (@andrewrogoff) reported from Richmond, England

    @virginmedia Yes, it was listed there but the 1st page in my account said there were no known issues. Come on, I think you know exactly what the problems are with your rubbish status updates.

  • myatt1965 Jonathan Blackmore (@myatt1965) reported from Merton, England

    @virginmedia 8 pound credit for 4 days with no service in SW19! Not the best customer retention strategy. 😫

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @Chelsea1504 @virginmedia We lost service on Thursday 19th December at 9:30 am we regained service at 6:00am on the 23rd December. There were talks between @virginmedia and local Cllrs that full refunds will be given from first to last day. Let’s hope that @virginmedia doesn’t go back on their word

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia It was registered online with yourselves. You’ve still sent me a full invoice for loss of service in December. Don’t send me links I’ve already completed.

  • cameronfalconer Cameron Falconer (@cameronfalconer) reported from Lambeth, England

    @virginmedia Our internet isn’t working and there is indeed a service issue in Brixton. Thanks for ruining NYE, Virgin!

  • Patrick60425645 Patrick Barrett (@Patrick60425645) reported from London, England

    @virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.

  • dmxcrew dmxcrew (@dmxcrew) reported from Camberwell, England

    @virginmedia Engineer noted it last month when he fixed telephone line. It has become worse overnight, probably hit by a car. Have reported via virgin media online complaint also.

  • sanakardar Sana Kardar (@sanakardar) reported from Kingston upon Thames, England

    (2/2) - not to mention the internet quality is extremely poor since the services have been restored and the whole system needs to be restarted each time I need to use it. Terrible customer services and what else can be expected from @virginmedia

  • davidjoneshome DJ (@davidjoneshome) reported from Kingston upon Thames, England

    @virginmedia Hi, I just received my bill for December, and no compensation has been applied. Can you please confirm how you intend to remedy this (I did register the outage online)....#virginmediaoutage

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • BenThapa82 Ben Thapa (@BenThapa82) reported from Croydon, England

    @virginmedia You don’t provide a service in the property I’m moving to so I had to leave. Soz!

  • aprilelouisa46 aprile (@aprilelouisa46) reported

    @OK_Magazine I didn’t see the ending at all because @virginmedia is a piece of shit and didn’t record the end 💩

  • JxmesCFC James (@JxmesCFC) reported

    HELP @virginmedia

  • LadyRos2 LadyRos (@LadyRos2) reported

    @virginmedia I have Internet too. I wish I'd never changed to virgin. Its the worst I've ever had. It keeps pausing.

  • v1mboval vimboval (@v1mboval) reported

    @virginmedia Thank you, its not the easiest link I've used as everytime I'm setting up a username I keep getting 'Correct the highlighted errors and try again' error message. Isn't there another way as I've lost time on this issue already. Thanks

  • therealbadman1 therealbadman (@therealbadman1) reported

    @virginmedia Feeling the pain of poor service provided and even poorer excuses #lame

  • therealbadman1 therealbadman (@therealbadman1) reported

    @virginmedia My must see moment would be a consistent signal, without things cutting out, fingers crossed for 2020 #lame

  • benharper11 Ben Harper (@benharper11) reported

    @virginmedia My service has been up and down for 3 days now. figure it out.

  • jamesbunt92 James Bunting (@jamesbunt92) reported

    @virginmedia Great speeds no doubt about it, but reliability is poor and downtime is far too often.

  • grinyerm Mandy (@grinyerm) reported

    @virginmedia your WiFi is shit