Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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The latest reports from users having issues in Epsom come from postal codes KT17, KT19 and KT18.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 11/26/2025 00:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, Croydon, Epsom, Wandsworth, Feltham, City of Westminster, Barnes, Hounslow, Caterham, Walton-on-Thames, Twickenham, Kensington and Redhill.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomSouthwark Internet

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • Nadine_MrsSpoon Nadine_TeamTimmons 💙 (@Nadine_MrsSpoon) reported from Croydon, England

    @virginmedia my tv and broadband dropped out about half an hour ago. cant get through on the phone cos says office is closed and online help link connects then disconnects. no way of getting assistance.

  • neebone Allan Symptomatic (@neebone) reported from Richmond, England

    @virginmedia hi is there a problem in TW10? I've checked the status page but it says no problems (tho it never says there are problems unless it's a national outage). TV has interference and broadband keeps dropping. I've done all the reboot procedures as usual.

  • Maria_Wilder Miss Wilder (@Maria_Wilder) reported from Kingston upon Thames, England

    @NickChis @virginmedia I just called their helpline and I was told service improvements are currently being done locally and "everything should be back to normal by 3pm" today. 😒

  • ImaginaryCard MoMo (@ImaginaryCard) reported from Hammersmith, England

    Nothing like @virginmedia's **** broadband coverage to kick off the week. No connection for 1 hour now

  • bludogsix Ethan Truss (@bludogsix) reported from Croydon, England

    @virginmedia thank you for sending out an engineer after the previous two couldn't fix our ongoing issue, but it would've been nice to have gotten a text or more than one call from an unknown number to confirm whether or not they are actually coming x

  • lghendry Laura Hendry (@lghendry) reported from Camberwell, England

    @virginmedia It’s still down.. when is this going to be fixed? Been over 24 hours now!

  • MaryJldn Mary-J 🏳️‍🌈 (@MaryJldn) reported from Camberwell, England

    @virginmedia I should have learnt to never go back to you guys. Great that #Richardbranson is off to space. But. The broadband is still rubbish.

  • domoriley Dom O'Riley (@domoriley) reported from Esher, England

    @virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia

  • kanyonatic Mary (@kanyonatic) reported from Croydon, England

    @virginmedia My internet is still down more than 24 hours now this is ridiculous

  • domoriley Dom O'Riley (@domoriley) reported from Esher, England

    @virginmedia @Richard And if you haven’t got the capability to fix and deliver a service you shouldn’t offer it @virginmedia . I work from home and need to communicate with my clients

  • CraydenSue Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia This is getting my no where, I am just going round in circles, typical virgin service

  • tobe2b Andrew Lawden (@tobe2b) reported from Lambeth, England

    @virginmedia are you going for "cant be bothered " customer service award ? 3 weeks , still no call and you ask me to call you ? Really ?

  • SamanthaOvens Samantha Ovens 🏳️‍🌈 La! (@SamanthaOvens) reported from Wandsworth, England

    @virginmedia It happens so often tbh, what is the actual issue in Battersea that makes it a repetitive problem? Also why am I not able to register a loss of service on your app?

  • SamanthaOvens Samantha Ovens 🏳️‍🌈 La! (@SamanthaOvens) reported from Wandsworth, England

    @virginmedia Thank you for sending the link, that did enable me to at least register the loss of service.

  • CraydenSue Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!

  • domoriley Dom O'Riley (@domoriley) reported from Esher, England

    @virginmedia Changed it from 21/7 so I’m afraid it’s just appalling service and no one gives a damn..@Richard should be ashamed of the complete mask of empathy and service from @virginmedia

  • agustin Agustin Pesciallo (@agustin) reported from Camberwell, England

    @virginmedia There is no current estimate. Still without internet. How can I cancel the service?

  • neebone Allan Symptomatic (@neebone) reported from Richmond, England

    @virginmedia But it's meant to be in modem mode. I have it plugged into my own wi-fi mesh so I can access internet across the flat. I've plugged things directly into the eth port on it and still get choppy internet. Also the TV problem is still a problem

  • KeithBursnall Keith Bursnall 🏳️‍🌈 (@KeithBursnall) reported from London, England

    No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!

  • Maria_Wilder Miss Wilder (@Maria_Wilder) reported from Kingston upon Thames, England

    @virginmedia So it seems you are doing "service improvements" in my area, and "everything should be back to normal by 15:00". It's the middle of the working day....😒😐. Could those improvements not be done at night or during the weekend? Cheers.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • swebbb_ samuel (@swebbb_) reported

    @virginmedia outage in lincoln i’m absolutely shocked

  • richardcclark Richard Clark (@richardcclark) reported from Nottinghamshire, England

    @virginmedia I’m sorry to say your customer service is bar none, the worst experience I’ve ever had the misfortune to deal with. A missed appointment scheduled by you, I’m on the phone for over 3 hrs and you have no ownership of the issue, just pass me from pillar to post. #fail

  • DanielleAmelia_ Danielle Amelia (@DanielleAmelia_) reported

    @virginmedia No just on the service status check

  • azahmah Azhar Mahmood (@azahmah) reported

    @virginmedia I was meant to get a call which I never received

  • RocheAlannah Alannah de Róiste (@RocheAlannah) reported

    @virginmedia is there an internet problem in galway?

  • AllanMaher6 Allan Maher (@AllanMaher6) reported

    @virginmedia Yes house phone and mobile. Must be a problem with getting put through then.

  • ACLegalServices Legal Eagle. (@ACLegalServices) reported

    @virginmedia Why is Virgin Media Wi-fi speed so slow today. Is there a problem as 5mbs to 25mbs when I should be on 100mbs is totally unacceptable

  • ConorCarew Conor (@ConorCarew) reported

    @VirginMediaIE Sky do say "If you’re still having problems with Sky Sports on your device, please contact Virgin Media for further assistance" and as now 4 months old, have Sky sports blocked all virgin customers - Issue since May and Arsenal are on tv tonight, i'm away

  • p_longfootphoto Phil Longfoot Photos (@p_longfootphoto) reported

    @virginmedia I have a blueyonder account. I cannot access my emails via your website. Is the system down?

  • OneParr Fred Parr (@OneParr) reported

    @virginmedia After 4 hours on the telephone yesterday and today email now up and running needless to say not impressed I would have liked to have been informed that my email was about to be shut down