Virgin Media outages and service status in Epsom, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Wandsworth, Thornton Heath, Purley, Croydon, Hounslow, Hammersmith, Dorking, Coulsdon, Redhill, Twickenham, Addlestone, Brentford, Chertsey, Sutton, and Mitcham.

City	Problem Type	Report Time
Wandsworth	Internet	10 hours ago
Thornton Heath	Total Blackout	11 hours ago
Purley	Internet	20 hours ago
Croydon	Internet	22 hours ago
Croydon	Total Blackout	1 day ago
Croydon	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  Nada Tharanee (@ntharanee) reported 2 minutes ago from Sutton, England

  @virginmedia #VirginMediaoutage It keep continue in most of the places. But , Virginmeadia not taken any progressive action from last Nov. Really frustrating service nowadays! After merging with O2, it’s disastrous. Even O2 network also worst in UK….

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 4 minutes ago from Merton, England

  @virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs

• 
  Beth (@bethcanadian) reported 6 minutes ago from Lambeth, England

  @virginmedia I came home to it working so whatever you did to fix it, thank you!

• 
  traymca 💙 (@traymca) reported 7 minutes ago from Worcester Park, England

  @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

• 
  itsnotOK (@itsnotO56763609) reported 10 minutes ago from Spelthorne District, England

  @virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?

• 
  Rana Rahman (@ranaraptor) reported 12 minutes ago from Wandsworth, England

  @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 13 minutes ago from Hounslow, England

  @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

• 
  Nick Tippett (@nicktippett) reported 19 minutes ago from Croydon, England

  @virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 23 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 27 minutes ago from West Molesey, England

  @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 30 minutes ago from Spelthorne District, England

  @virginmedia I have been a customer for over 10 years,left for 7 days now with out broadband & home phone. I am being push from pillar to post with reasons.A engineer was meant to be with me from 4pm onwards to now be told no one can come. Shocking service / long term customer.😡

• 
  ☆ Liezel ☆ (@liezel_t) reported 34 minutes ago from Merton, England

  @virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳

• 
  Nick Tippett (@nicktippett) reported 38 minutes ago from Croydon, England

  @virginmedia Pre install was yesterday with technician linking my house to virgin and ever since I've had no Internet from my current provider. spoke with pre install last night, and today, total of 4 handlers then cust. Service with no resolution and nobody wanting to deal with it now!

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 42 minutes ago from West Molesey, England

  @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

• 
  DJ MRT (@DJMRT) reported 42 minutes ago from Sutton, England

  It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.

• 
  Gabor (@GaborPfalzer) reported 44 minutes ago from Hammersmith, England

  @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 46 minutes ago from Merton, England

  @virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 50 minutes ago from Epsom and Ewell District, England

  @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 51 minutes ago from Hounslow, England

  @virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working

• 
  Mike Fuller (@ninepine) reported 55 minutes ago from Kingswood, England

  .@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joe Stanley (@yosagojimbo) reported 4 minutes ago

  Come on, why does my TV and internet keep going off @virginmedia ? Can't get through the 1st episode of reacher without the whole thing going off....why does your service consistently get worse each year?

• 
  Bob (@JohnAllum16) reported 6 minutes ago

  @Munchhhhh @virginmedia Typical case of fixing something that wasn’t broken

• 
  Mark H (@mthewett) reported 9 minutes ago

  Terrible terrible service from @virginmedia today . I’ve finally been able to move with my partner and she has been hit with a £600 disconnection fee as clearly we don’t need two sets of broadband etc . No discussion and no help . Absolutey disgusting ! Thanks

• 
  Captain Howdy (@colonbarbarian) reported 10 minutes ago

  @denchaser @virginmedia I love my VM broadband, but dealing with their "customer service" team is like banging head against a brick wall. I just renewed my contract, still being charged twice as much as a new customer. Offered me £55 a month then went up to £59 as soon as I went to accept it.

• 
  Iain Patrick (@iaindpatrick) reported 11 minutes ago

  @virginmedia hi guys. Internet out from just before 10.30am this morning. Status page says sorted by 3pm tomorrow (that its self is unacceptable) got a text saying service is restored, but its not, so why send a misleading message? Poor service and customer experience.

• 
  John Bhoy Walton (@walton_bhoy) reported 12 minutes ago

  @virginmedia I have already did the checker its every week if its a problem in the area and not someone,s individual setup in the house why cant it be fixed?

• 
  Matthew James (@MattJames355) reported 14 minutes ago

  @virginmedia everytime I try to login to my account it takes me to an old O2 link that I no longer have and unable to get into my virgin media account! Its also given me access to someone else's account and that is a BIG data protection issue you have!!!!NOT HAPPY!!!!!

• 
  Colm Brogan (@colmbrogan76) reported 16 minutes ago

  @irishpatriot91 Cancel your virgin media subscription

• 
  Scouse House Bouncy Music (@ScouseBouncy) reported 16 minutes ago

  @mb26026 @SkySports @virginmedia Yep and they still charge stupid money each month for it, whilst delivering such poor quality!

• 
  Emma Thompson (@emmathompy) reported 18 minutes ago

  @virginmedia hi - I've done a few speed tests now that show I've got poor connection below what's expected (below 30mb) in my house but I seem to just go round in circles in my account to request a free pod and can't actually do it anywhere. Can you help please?