Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 03/04/2026 17:55

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: City of Westminster, London, Hammersmith, Fulham, Hounslow, Croydon, Southwark, Richmond, Woking, Redhill, Mitcham, Wandsworth, Beckenham, Merton and Sutton.

Loading map, please wait...
City Problem Type Report Time
United KingdomCity of Westminster Internet
United KingdomLondon Internet
United KingdomCity of Westminster Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • JXMSZ JW (@JXMSZ) reported from Croydon, England

    Is everyone’s Virgin Media internet still not working?

  • tjbarker72 tim barker (@tjbarker72) reported from Richmond, England

    @virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!

  • HardikVishna Hardik Shah (@HardikVishna) reported from Richmond, England

    @virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?

  • RedStarKim Kim Tasso (@RedStarKim) reported from Richmond, England

    @virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!

  • RedStarKim Kim Tasso (@RedStarKim) reported from Richmond, England

    @virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed

  • itsmeinleek Adam Dolphin (@itsmeinleek) reported from Redhill, England

    @virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.

  • Joybalfe Joy Balfe (@Joybalfe) reported from Croydon, England

    @virginmedia biggest pile of shite. Every single day there is an issue. Time to head off to pastures new. I am done!

  • jaykayred jackie wilkin (@jaykayred) reported from Merton, England

    @virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.

  • CrineyInsalata Criney The Duchess of Brixton🧚🏾‍♀️ (@CrineyInsalata) reported from Hounslow, England

    I know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in

  • swilsonnews Steven Wilson (@swilsonnews) reported from Wandsworth, England

    Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?

  • tjbarker72 tim barker (@tjbarker72) reported from Richmond, England

    @virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round

  • MirandaDobson Miranda Dobson (@MirandaDobson) reported from Camberwell, England

    @virginmedia it's been 7 days, 4 phone calls of over an hour each trying to have broadband installed - and now you can't even efficiently help me to cancel my account. Service & communication is shockingly bad!

  • watchvideosoul Nezih Savaşkan (@watchvideosoul) reported from Lambeth, England

    Another day, another sudden @virginmedia outage (SW16). Of course, no 24/7 tech support to help...

  • jaykayred jackie wilkin (@jaykayred) reported from Merton, England

    @virginmedia If they could do that I’m sure they would have been able to fix it, so no.

  • tjbarker72 tim barker (@tjbarker72) reported from Richmond, England

    @virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating

  • GabsdAprano Gabriella d'Aprano (@GabsdAprano) reported from Esher, England

    @virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.

  • Mustxkim Mustakim. (@Mustxkim) reported from Brentford, England

    @virginmedia yall *** man. Been down for 8 hours now. Trash *** internet

  • RonnieD88779995 Ronnie De Guzman (@RonnieD88779995) reported from Hounslow, England

    I upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog

  • strutcakes Chris 🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @weyland76 @virginmedia I don’t hold out much hope, plus their overseas call centres really puts me off calling them. It’s always a bad line with applying sound.

  • strutcakes Chris 🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @ant_917 @virginmedia Was it one of the overseas call centres by any chance? They’re awful - I’ve had to get tech support from them recently and I also got moved from pillar to post.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DorcasHayes9 Dorcas Hayes (@DorcasHayes9) reported

    Waited 8 weeks for virgin to install internet to our new build after moving. Engineer came and couldn’t do the works. Waited another 6 weeks and the engineer hasn’t turned up!!! Great customer service @virginmedia after years of custom 🙄 better phone @SkyUK 👍🏼

  • SOUPXE eden is ur littl meow meow (@SOUPXE) reported

    @virginmedia you are bad i hate you

  • djgutteridge Daniel Gutteridge (@djgutteridge) reported

    @virginmedia Family member cancelled services, and now they have received threatening letter from collection agency. Spoke to one of your customer services agents yesterday who tried to transfer me to Collections to get this withdrawn, and an hour on hold. same old story, no-one answering...

  • dunmbichire Duncan Mwendwa (@dunmbichire) reported

    @virginmedia More like #slowmotion and #unreliable me.....my network speeds keep dropping to zero several times in a day and I pay for 100mbps! #ScamAlert

  • laurenbywater Lauren Bywater (@laurenbywater) reported

    @virginmedia @VirginMediaCorp do you have an executive team because this ongoing complaint is absolutely ridiculous. Never ever have I received such shocking service from a provider. The text service is garbage and no one answers the phone... What am I actually meant to do here!?

  • djgutteridge Daniel Gutteridge (@djgutteridge) reported

    @virginmedia no-one answering customer services, or dedicated Collections lines. Complaint logged on your system, not been resolved or responded to. Someone needs to take the initiative, stop hiding, and speak to me

  • 1oony Matt Lewns (@1oony) reported

    @virginmedia To be honest, I haven't got the time to wait. See my original tweet. Over 1 hour on a call. The mini box is for your tv360 system. I'm a new customer on the Oomph package. I've kind of given up expecting a call. Not great support is it

  • GeorgeG85883999 George Gibbs (@GeorgeG85883999) reported

    Another week of terrible internet connectivity issues with virgin media. 3 weeks and still sight of an athlete with a bag super fast fibre optic cables! Impossible to get a anyone to come out London W12 despite several attempts! #virgin_media_down again!

  • TYKCAZ YT (@TYKCAZ) reported

    @bt_uk Activated until 03/03 which makes no sense as I had internet last night! I don’t understand how you can turn my service off remotely but then I need a whole new account (which I intend to cancel when @virginmedia sort their stuff out) and have to wait a week just to turn it back

  • SqueakyBeaker3 🌼Liane🌼 (@SqueakyBeaker3) reported

    Why is @virginmedia asking ME to donate a tablet to help more kids get connected? Ask @richardbranson 🙄