Virgin Media outages and service status in Epsom, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kingston upon Thames, Mitcham, Croydon, Hounslow, Reigate, Redhill, Walton-on-Thames, Brentford, Wandsworth, Dorking, Addlestone, Richmond, Ashtead, and Epsom.

City	Problem Type	Report Time
Hammersmith	Internet	1 hour ago
Kingston upon Thames	E-mail	3 hours ago
Hammersmith	Internet	6 hours ago
Mitcham	Internet	24 hours ago
Mitcham	Wi-fi	1 day ago
Croydon	Wi-fi	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  Trevor Graham (@MrTG_Tweets) reported 7 minutes ago from Redhill, England

  @itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.

• 
  Rana Rahman (@ranaraptor) reported 14 minutes ago from Wandsworth, England

  @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

• 
  Chris 🏳️‍🌈🇪🇺 (@strutcakes) reported 19 minutes ago from Lambeth, England

  Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.

• 
  Jeff Brown (@fadermonkeyking) reported 22 minutes ago from Richmond, England

  @virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!

• 
  Mrs R (@KateRenton) reported 22 minutes ago from Merton, England

  @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

• 
  Shasa Colson (@THE_COLSON) reported 23 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  itsnotOK (@itsnotO56763609) reported 24 minutes ago from Spelthorne District, England

  @virginmedia when are you going to return my call. Phoned customer service on Thursday, Aggie promised to call back, but still hasn't 😕

• 
  Stuart the Copywriter (@StuartTarn) reported 26 minutes ago from Spelthorne District, England

  A combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.

• 
  Nada Tharanee (@ntharanee) reported 28 minutes ago from Sutton, England

  @virginmedia Bad service!

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 30 minutes ago from Merton, England

  @virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 38 minutes ago from Spelthorne District, England

  @virginmedia once again I have no Virgin media services at my home. I can’t even log in to my Virgin media app or access the Virgin media website by using my phone data. I have no way of checking the service status. TW15 area

• 
  Phil ******* (@SustyPhilC) reported 39 minutes ago from Merton, England

  @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

• 
  Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported 44 minutes ago from Worcester Park, England

  @neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫

• 
  Charbster (@charbster) reported 44 minutes ago from Wandsworth, England

  @virginmedia do you have website issues? Chat function not responding.

• 
  Rana Rahman (@ranaraptor) reported 45 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 45 minutes ago from Richmond, England

  @virginmedia Still down! Not sure what I'm paying for at this point

• 
  mara penzo (@magma62) reported 46 minutes ago from Brentford, England

  @virginmedia I know where to check, thanks! My problem still persist! It's Friday night and I have no Internet?! Why? They have been carrying out works for weeks now. I think I need a compensation. Why am I paying money for no service?

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 48 minutes ago from Hounslow, England

  @virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 1 hour ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 1 hour ago from Epsom and Ewell District, England

  @virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Howard (@HOWARD301483152) reported 6 minutes ago

  Thank you virgin media for selling the phone network to 02 one of the worst phone companies in the world brain dead customer service stay well clear people

• 
  Vicky 💖 (@Vicky51308928) reported 12 minutes ago

  @virginmedia have some cheek charging what they do for a very unreliable service! No offer of paying you back for the time you are unable to use your devices in the house. Thankfully I have mobile data. Yet again my child who has no understanding is distressed.

• 
  Qwerty (@jimjam1234567) reported 13 minutes ago

  @gblondon1 @skytv Asked Virgin Media what options do I have for having their TV service in different parts of the house without running cables through my home...they offered me a firestick!

• 
  Cam 🇾🇪 (@UTDCamm) reported 14 minutes ago

  @paulivory1963 @TalkTalk trust me mate leave them, gave us a terrible service for years and was impossible to get hold of someone who actually cared and wanted an issue solved. Cutting us off half the time, switched to Virgin Media this year and was the best choice

• 
  andhea (@andhea101) reported 19 minutes ago

  @virginmedia Wow and I hope your team can as well.....and maybe keep it running for days as well.....ok maybe I shouldn't have such high hopes....ok the maybe your team can keep it running for hours.....btw your service stays is wrong and misleading....says no broadband no TV...correct..but..

• 
  pentor coley (@PentorC32526) reported 21 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_PRO_IPTV13 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  cameron scotece (@CameronScotece) reported 26 minutes ago

  @virginmedia again WiFi completely unusable and not fit for purpose , £76 a month for the worst connection I’ve ever seen - Nottingham

• 
  Patso (@gunnerpa1963) reported 26 minutes ago

  Am I just after seeing Virgin Media player pulling the second half of the game. Absolutely disgraceful no wonder they get no public fees never seen anything like it

• 
  Charmaine Rome (@eightieschick72) reported 27 minutes ago

  @virginmedia @epwhamilton @virginmedia Same issue here. Took 1 hour on the phone to Virgin to be told there’s an outage. No comment about it on your website. And no idea when it’s being fixed. Moved from BT 3 weeks ago for more reliable internet. Not impressed at all.

• 
  Grimm (@K6_Grimm) reported 27 minutes ago

  @virginmedia why have you sent messages saying the issue in ne8 is fixed? when it clearly is not, even checked with the neighbours.