Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 03/11/2026 14:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Croydon, Southwark, City of Westminster, Sutton, Guildford, Kingston upon Thames, Fulham, Hounslow, Richmond, Woking, Redhill, Mitcham and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomCroydon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia continue to having problems on broadband se6 london. 1 hr waiting someone answer at the phone or on chat. I seriously think to cancel my contract

  • ChaosInCalm ジェイ (Jay D) (@ChaosInCalm) reported from Merton, England

    @virginmedia just had engineers out for noisy line. Was apparently working... They've left, Now the line is dead. HELP!

  • Nwokojojo Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia Better but I had to cancel a pretty important call as Hotspot doesn’t cut it so thanks for that. No idea what I’m paying for

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia still having problems in sE6 london

  • camillaudia Camilla Audia (@camillaudia) reported from Merton, England

    @virginmedia can you help us out? Service has been BAD for the past month. 3 time calling call centres and NOBODY picks up. Engineer appointment booked but cancelled as ‘issue solved’. It keeps disconnecting devices throughout the day. We work from home. Help or go to BT?

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?

  • npirvine Nirv (@npirvine) reported from Kingston upon Thames, England

    @virginmedia Why do you make it so difficult to talk to someone about getting a replacement broadband/tv cable because the equipment originally sent out is broken.

  • JJT35 john treacy (@JJT35) reported from Wandsworth, England

    @virginmedia what time does your call centre open? Been without broadband all day through a fault now it’s showing as fixed but we are still without service. Have done all online tests. Please respond as this is unacceptable. Spending a fortune running 2 laptops from hotspots!

  • craiginmotion craig crawford (@craiginmotion) reported from Kensington, England

    @virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.

  • craiginmotion craig crawford (@craiginmotion) reported from Kensington, England

    @virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.

  • ChrisdMRF Chris M (@ChrisdMRF) reported from Richmond, England

    @virginmedia no TV signal, tried all tests etc no change. Web help just keeps going in circles

  • Nik_Simon88 Nik Simon (@Nik_Simon88) reported from Wandsworth, England

    @virginmedia hello. My internet is down with the flashing white light on the modem. Your online guide says to wait 5mins, as it means it is rebooting, but it has not changed for 24 hours. Who do I contact please?

  • OreMeta Ore Meta (@OreMeta) reported from Wandsworth, England

    @virginmedia TOTAL LIE. Spent majority of lockdown complaining about my intermittent service, dropping out during meetings etc. Eventually moved to a different provider and paid @virginmedia TWICE. Told to return equipment BEFORE a chq will be sent. No Chq received YET.

  • MistaLorraine Mr Lorraine (@MistaLorraine) reported from Kingston upon Thames, England

    Why is @virginmedia sending a message that they are having trouble connecting me to the internet like I’m the problem ...

  • maxbhill Max (@maxbhill) reported from Croydon, England

    @virginmedia total service failure 47 on hold to be told can't get an engineer until Thursday then they cut me off - no phone back and the know I am in the medically vulnerable

  • Nwokojojo Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia It’s down again!!!! Me and the lads are two wins in on warzone and going for the 3peat! Surely this is a breach of contract, give me my money back!!!!

  • Nwokojojo Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia WHY IS YOUR INTERNET DOWN AGAIN!?!?

  • LisaWardComms Lisa Ward (@LisaWardComms) reported from Kingston upon Thames, England

    1/2 Absolutely disgraceful service from @virginmedia - we’ve been trying to cancel your service since the middle of October and have been repeatedly cut off when being transferred to the cancellation team. In the end we had no choice but to cancel our DD.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HelenJeffries Helen Jeffries (@HelenJeffries) reported

    @virginmedia My issue is that we weren’t told we were in a contract. We’ve been with @virginmedia for many years and when we changed to our current price we weren’t told it was a contract or that we’d need to give notice.

  • marynascimento Maryanna (@marynascimento) reported

    Are you looking for broadband? I have a good recommendation: run away from Virgin Media. I have been calling them every single day for the last week, and guess what! They don't even understand what the problem is. :)

  • James_JTW James TW (@James_JTW) reported

    @virginmedia Been struggling to get through to your support for my new account today...

  • MrG48 Mr.G - Longy - Graham (@MrG48) reported

    Waited online over two hours to speak to someone at @virginmedia Gave up !! Such bad customer service #appalling

  • PhotoMadeSimple Phil Hibberd (@PhotoMadeSimple) reported

    @virginmedia We've managed to pay his outstanding bill, but don't want to set up a DD because you took hundreds of pounds from his account before when you said you had stopped him calling using 118, which he forgets not to do because of his dementia. His vision problems means he can't dial.

  • xmegxdown Meg (@xmegxdown) reported

    @virginmedia you guys have the worst service ever. I have now wasted 8 hours of my life being transferred around by you guys an asked the same questions to do one thing which you told me to do.

  • MattThomas_FFS Matt Thomas (@MattThomas_FFS) reported

    @virginmedia Sorry but that sounds crazy why can’t you just get one, just one person to own this problem. All I here from VM is I can help or I’ll pass a message on and nothing happens. Have you ever tried calling virgin media if you have an issue!!!!!

  • luisandreslife Luis E 🤓 (@luisandreslife) reported

    @virginmedia Already checked just says the normal " we know an issue around your area" we have nothing broad, TV or phone. Hence, that's why I asked for extra information or estimated fix time

  • MarojayKeating Marojay (@MarojayKeating) reported

    @virginmedia Fault in my area as far as I can see.. expected back up at 9:15pm? Surely must be wrong? Been down since 8am!

  • eyen_ibibio Comfort (@eyen_ibibio) reported

    How they expect me to work from home without internet is beyond me. I called their customer service, the lady that confirmed the bad news is currently working from home, I’m sure her internet provider is not the incompetent @virginmedia