Virgin Media Outage Report in Epsom, Surrey, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Epsom come from postal codes KT17, KT19 and KT18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Guildford, Hammersmith, Southwark, City of Westminster, Walton-on-Thames, Croydon, Woking, Richmond, Redhill, Hounslow, Mitcham, Epsom, Wandsworth and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| Guildford |
||
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
-
Kat P
(@KateProudman) reported
from
Richmond, England
“I'm really sorry to hear your business is closing and we really appreciate we are facing some difficult times due to the COVID 19 pandemic. However we will not be able to place your account on hold. your service will continue to run as normal.” Not ok #Virginmedia ! @vmbusiness
-
June
(@June299858) reported
from
London, England
@virginmedia Hold on while I transfer you to one of the team, who will be able to assist you with this query further. Please be aware that replies from this service are not immediate, allowing you to get on with your day. *17 hours and still waiting*
-
David Clark
(@DavidClark38) reported
from
Richmond, England
@virginmedia whilst I understand there are far more important issues currently happening please stop charging me for using @NetflixUK. I’ve called you, emailed and tweeted in the past, yet you still keep doing it. I pay @NetflixUK directly!!!!
-
Neil Milliken
(@NeilMilliken) reported
from
Cobham, England
Can you help @virginmedia all I need is a replacement splitter cable I am having to use own co-ax cable to get online.
-
Jayme Lowe.
(@Jayme_Lowe) reported
from
Croydon, England
What is lock down doing to me, just cried at the @virginmedia advert ffs
-
LM2010_20
(@20Lm2010) reported
from
Croydon, England
@virginmedia I am now on day 2 of waiting for your complaints department to contact me. This service provider should be avoided. #getwhatyoupayfor #deadservice #poorcustomerservice
-
Krish K Bikini
(@krishkataria) reported
from
Wandsworth, England
@virginmedia Hi. You have disconnected my internet for no reason. I have tried to call, text message, fault finding etc. There is no response, only a phone line that hangs up. Please help me get my internet back so I can work!
-
Richard Bristow 👨🏫🙋♂️
(@rjbmus) reported
from
Kingston upon Thames, England
Trying to remote teach when @virginmedia is unreliable and down is really impossible. Quarantine just got worse..!
-
Sian Prime
(@SianPrime) reported
from
Guildford, England
@virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.
-
alex barnicoat
(@BarnicoatAlex) reported
from
Chertsey, England
@virginmedia Have been trying to contact customer services through chat and phone for the last 5 days. We went through the broadband order process. Reference number WS6730830. We are no longer moving due to COVID so need to cancel this. Please help.
-
flitestar-travel
(@FlitestarT) reported
from
Hounslow, England
@virginmedia I am now convinced that. You must be the worst internet provider I have come across and heard about , your reputation proceeds you , you are about as much use as a chocolate tea pot , you take the public’s money promise the earth and when you have the money you f..k
-
🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
FFS @virginmedia internet down again. It’s the demand it’s been this shot for over a year and same old same old.
-
🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
@mark_bonnar @ITV Bloody @virginmedia gone down again. I may have to catch up.
-
🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
So so so crap @virginmedia every single month at least once we lose connection as does whole street. Every time we got thru the same shenanigans and you never fix it. And you never refund money.
-
Krish K Bikini
(@krishkataria) reported
from
Wandsworth, England
@virginmedia I have called, used the text messaage service, tried your forum and tried sending you messages here but NO RESPONSE. You have disconnected my internet for NO REASON! Please advise!!!
-
Elizabeth Wakeling
(@lizwakeling1) reported
from
Croydon, England
@virginmedia Help - would appreciate a call from one of your team as the TiVo box you sent isn't working. We now have 2 new boxes that aren't working. We have had noTV now for over a week.
-
Mark Bell
(@markjamesbell) reported
from
Tattenham Corner, England
@virginmedia following a power outage in the epsom area my WiFi has been very very poor I have super fast M350 fibre Broadband package but unable to use the service. I have followed all the steps online resetting the router etc but nothing seems to work. SOMEONE PLEASE RESPOND!!!
-
Susie20RF
(@pandsreid) reported
from
Merton, England
@virginmedia @BBCNews @MartinSLewis terrible terrible service. Student daughter has been on hold for nearly an hour trying to cancel a simple rolling monthly student Internet contract. “I’ll just get my colleague” and “why do you want to cancel” doesn’t cut it. Very very annoyed
-
tommy harper
(@daguvernor) reported
from
Wandsworth, England
@virginmedia once again trying to contact virgin media is a no go a proper waste of time contract has run out trying to cancel they have put the money up to £60 a month for basically 2 freeview boxes I have cancelled my direct debit which is due on the 7 april what a scam😡
-
ɴᴀɴᴄʏ🇦🇫☬
(@NancyLangani) reported
from
Hounslow, England
Feel sorry for those with virgin media. They’re ripping u off with shitty signal
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
gwilliams886
(@gwilliams886) reported
@virginmedia can you help a customer whos struggling with bills due to losing a sibling and didnt get paid from work so is struggling?
-
Kevin Wathen
(@WathenActor) reported
@virginmedia I would appreciate a response as to why your broadband service is terrible and has been for about 2 weeks.... do you care about existing customers and their experience with your so called service?
-
Dele's Brother
(@1Coys69) reported
@virginmedia Your payment app is utter garbage! I've not seen anything this crap since Jason Cundy pulled on the Spurs shirt!
-
D
(@FemaleGamer_) reported
@virginmedia Yes of course I have. Your automatic system is telling me a serious problem is in my area and I’m expected to wait until the 19th for my internet to be working normal. I asked a question what has happened in the area? It’s gone from intermittent to completely down. Just a joke
-
Hedley Smith
(@hedley_smith) reported
@AFitzgerald1992 I see what you mean, although you could have a very fast connection that drops out a lot e.g Virgin Media a few years back in some areas of the country was terrible for this. Also unreliable routers. WFH video calls make this especially key as well.
-
Jasmine the European Cat
(@JeanneBartram) reported
@virginmedia Well seems my adult grandchildren who are also going to Jersey - with 02 /VM don't have any such restrictions -so you are deliberately making my life hell because I own my phone and only rent your SIM card - is that it. I never use up my allowances and happy to pay more if away
-
Jasmine the European Cat
(@JeanneBartram) reported
@virginmedia I am still being given the run around - in this deregulated market place - Because your lazy staff cannot forward the email onto the right department ? Disgusting customer service as always
-
Mungo
(@MungoMungeam) reported
@virginmedia +44 800 183 6403 Rang me, to sell me a new VM package. Male with v strong Asian accent (barely understandable) Tried to hard sell me new package (reward for being a long term customer) Said he needed answer by 8pm (rang me 7x before 8pm) Wasn’t comfortable with, so didn’t answer
-
s
(@shkhn_) reported
@virginmedia fix ur WiFi man
-
Ria Tonge 🇺🇦
(@iwantcandy82) reported
@virginmedia what's happening? No TV, No broadband and no phone line? Approx fix 4pm tomorrow??