Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 03/11/2026 21:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, City of Westminster, Croydon, Southwark, Sutton, Guildford, Kingston upon Thames, Fulham, Hounslow, Richmond, Woking, Redhill, Mitcham and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomCity of Westminster Internet
United KingdomHammersmith Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • dorsetmartin1 @dorsetmartin (@dorsetmartin1) reported from Croydon, England

    @virginmedia No problem. All seems good at the moment.

  • MaryWindmill Windmill Flowers (@MaryWindmill) reported from Lambeth, England

    @virginmedia Interesting how quickly a response is given once placed on Twitter. Being told you will be called back and this does not happen only after chasing and then ridiculous question about compensation and stupid language such as deadlock.

  • MaryWindmill Windmill Flowers (@MaryWindmill) reported from Lambeth, England

    Virgin Media horrendous service and ridiculous methods when they attempt to resolve customer complaint

  • catskidschaos Karen Reekie (@catskidschaos) reported from Richmond, England

    So apparently @virginmedia has a massive issue and we and many others have been told it won’t be working to 29th November. They won’t update the app or their site to reflect this, their twitter team here are not be honest about what is clearly a big problem. #CustomerServiceFail

  • CoydeMatt matt coyde (@CoydeMatt) reported from Kingston upon Thames, England

    @virginmedia Maybe they could fix the broadband in my area whilst they are at it

  • catskidschaos Karen Reekie (@catskidschaos) reported from Richmond, England

    @virginmedia The problem is you’ve lied and tried to pretend there isn’t a massive problem. Some honest answers about what’s been going on would make all the difference

  • mich1749 michelle stone (@mich1749) reported from Merton, England

    @virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please

  • catskidschaos Karen Reekie (@catskidschaos) reported from Richmond, England

    @virginmedia the internet is still out, lots of people complaining. You’ve lied and denied and your customer services have been slack at best. I’ve now had to pay for extra data on my phone to be able to work and function. Can we claim compensation @Ofcom #virginmedia

  • catskidschaos Karen Reekie (@catskidschaos) reported from Richmond, England

    We are in a holding pattern on the phone with @virginmedia to speak to an actual human about our not working WiFi. How long will we wait for to actually get through to someone. #CustomerServiceFail

  • philswallowpics Phil Swallow Photography (@philswallowpics) reported from Croydon, England

    @vmbusiness Virgin Media outage in my area for 5 hours, fix due in another 7 hours. Staff on the phone are hopeless. Need to do better guys, I’m running a business here

  • rezaalimalik Reza Ali Malik (@rezaalimalik) reported from Croydon, England

    @virginmedia Ok, thank you, I have a kind suggestion: Instead of me spending another 8hr shift calling (spending more money on charged calls), messaging, SMSing & tweeting #virginmedia Could you please send out an engineer to diagnose and solve the problem of #nointernet Thanks

  • mxchelleex Michelle Sanders 🗺🌴 (@mxchelleex) reported from Kingston upon Thames, England

    @virginmedia please fix the WiFi, it’s been a week now & we’re all 3rd year uni students 😭

  • jonny_pearson Jonny Pearson (@jonny_pearson) reported from Lambeth, England

    Why have I been holding for over 30 mins @virginmedia Your response times are as bad as your fiber optic speeds. Terrible service.

  • catskidschaos Karen Reekie (@catskidschaos) reported from Richmond, England

    If you have @virginmedia broadband and have been having issues the past 24-48 hours and have found their customer services less than helpful then it might be worth a complaint to @Ofcom I’ve just filled a form in. We are now paying for data due to lack of broadband service

  • rezaalimalik Reza Ali Malik (@rezaalimalik) reported from Croydon, England

    @virginmedia this has been a second night without answers or solutions. I’m a new customer whose kit arrived yesterday and I have no internet. Tomorrow morning 8am, will try again, this needs to be resolved asap. @richardbranson help a brother out. #internetdown #virginmedia

  • catskidschaos Karen Reekie (@catskidschaos) reported from Richmond, England

    @virginmedia I don’t want to chat. Last time I did that it took 40 mins using my data cos no WiFi. I simply want a link to where I can make a complaint and claim a refund for the wif you aren’t providing. You guys had issues yesterday and are basically now ***************.

  • Nica Nicole Mezzasalma (@Nica) reported from Croydon, England

    Yesterday’s @virginmedia broadband outage was a short one, but the connection is down again now...

  • jonny_pearson Jonny Pearson (@jonny_pearson) reported from Lambeth, England

    @virginmedia 40 minutes it took for one of your operators to answer the telephone with no apology. I pay for a 200MB/s service and am currently receiving about 8MB/s and it’s been like this for weeks. I hope you’ll be adjusting my bill.

  • dorsetmartin1 @dorsetmartin (@dorsetmartin1) reported from Croydon, England

    @virginmedia I couldn’t wait on the phone. You were working in our area today but we still have an issue. Really annoying buzzing sound from tv

  • mich1749 michelle stone (@mich1749) reported from Merton, England

    @virginmedia No one could help me so I cancelled! I give up

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • richie_rich77 Miss Wobble 🏳️‍🌈 (@richie_rich77) reported

    @virginmedia I need help - is this link still live?

  • richie_rich77 Miss Wobble 🏳️‍🌈 (@richie_rich77) reported

    @virginmedia I need help! My flatmate just got an email form you saying you've hiked up our monthly bill from £28 to £55 q month to reconnect us???

  • PeterBlockley1 Peter Blockley (@PeterBlockley1) reported

    Is prime down again @virginmedia ?

  • NemesisNo1 Unknown (@NemesisNo1) reported

    @virginmedia Have virgin media & couldn’t stream music for over an hour earlier because internet is so bad, worst service ever. Even got sent their booster, useless. If the signal is inconsistent a booster has nothing to boost. Worst company

  • evelysns tifa play arts kai gofundme (@evelysns) reported

    @sara_burden @virginmedia B32 also? Same, mine (broadband) has been down for about 30 minutes now

  • Chanqueenuniqu1 Chanqueenuniquexx (@Chanqueenuniqu1) reported

    @virginmedia Dont get no where im owed 100 pound yet your staff have failed to return my payment and they admitted they got it wrong but will never allow me to talk to a manager they say the manager wont do nothing

  • ShamaTatler Shama Tatler (@ShamaTatler) reported

    @virginmedia Happened again. Was told it was a signal issue and would be fixed. Clearly hasn't been. This is extremely poor service.

  • eddiemcgeown1 Eddie McGeown (@eddiemcgeown1) reported

    @virginmedia Your broadband has been really bad for long time now. It says that what I have is good enough for multiple devices and streaming which is doesn't even allow now , just spinning can't watch anything. What is going on?

  • HaClassicDave Dave Evans (@HaClassicDave) reported

    @BBCNews As an existing customer, I'm paying more with @virginmedia than if I was a new customer. I was told I would have to cancel and wait 30 days before I could get the new customer deal (which expired before then).

  • PeterBlockley1 Peter Blockley (@PeterBlockley1) reported

    @virginmedia is prime down Virgin media team? Mine isn’t working