Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 03/28/2026 20:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, City of Westminster, Southwark, Hounslow, Croydon, Mitcham, Caterham, Merton, Greater London, Ashford, West Byfleet, Feltham, Redhill and Guildford.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon E-mail
United KingdomHammersmith Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCity of Westminster Wi-fi
United KingdomLondon Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • tigerbeanmedia Sarah McKenna-Ayres (@tigerbeanmedia) reported from Richmond, England

    Thank god @virginmedia have fixed the internet/cable issue that has been dragging on for days! I have been having to use my hands to turn lights on and off in the house for days!😂😂#nightmare #firstworldproblems

  • munirawilson Munira Wilson MP (@munirawilson) reported from Richmond, England

    @janeillustrates @bristolboudicca @VirginMediaCorp @virginmedia @Ofcom If she receives any care support, the agency ought to be checking up on her more regularly. That doesn't help with the isolation of no TV though.

  • tigerbeanmedia Sarah McKenna-Ayres (@tigerbeanmedia) reported from Richmond, England

    Thank god @virginmedia have fixed the internet/cable issue that has been dragging on for days! I have been having to use my hands to turn lights on and off in the house! #nightmare

  • stephnimmo Was this in the plan 🦋 (@stephnimmo) reported from Merton, England

    @TomW83mcfc @singinghands @virginmedia It’s bigger than that... main internet cable for SW London was severed on Thursday.... outage affecting thousands, will take days

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @harryhpalmer @virginmedia @IggyPop We’re watching through iPlayer and casting onto TV. Pain when it buffers though. @virginmedia better get their act together tomorrow as it says on the website we’ve had service since 5pm today and nothing is working.

  • thistle5460 Billy Martin (@thistle5460) reported from Richmond, England

    @jonslinn @virginmedia That’s what a decent red costs down t’pub I’ve had to purchase thirty two since Thursday to cope

  • JonGardner_gb Jon Gardner (@JonGardner_gb) reported from Richmond, England

    @____________jkg @harerik @virginmedia You have a backup hub that you can route traffic too if one is down. In a business environment this is standard practice. If Virgin want to just be a home TV provider, fine. But if they want to sell services to schools, other public services and business things need to change.

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @daveberry_tweet @absoluteradio @leonagraham sorry! never going to #letitgo with @virginmedia no Wi-fi since 9am last Thursday until 6am this morning. Very unhappy #SWLondon

  • tonystwit Tony Mills (@tonystwit) reported from Kingston upon Thames, England

    @telnetport25com @EdwardJDavey @virginmedia Ed likes to campaign for populist issues with no success, so don’t hold your breath. Virgin media is his current target after failing with his SWR campaign. South of the Borough lost faith in him!

  • stephnimmo Was this in the plan 🦋 (@stephnimmo) reported from Merton, England

    @singinghands @virginmedia Agree!!!! I know that a third party is responsible but they should own the problem and care for us customers

  • Biancaaa89 Biancaaa 💕 (@Biancaaa89) reported from Kingston upon Thames, England

    @jamesburns1990 @virginmedia Ridiculous isn’t it. Service seems to have rebooted now thank god

  • Chilly_in_the John Steele (@Chilly_in_the) reported from Merton, England

    So now two full days of no internet or Tv. Seems some muppet put a digger through the fibre to local hub. It’s amazing how much we’ve come to rely on it for al sorts of things. Banking probably being the most useful. Anyway crack on & fix it @virginmedia I’ve got bills to pay.

  • GavinJPoole Gavin Poole (@GavinJPoole) reported from Merton, England

    @virginmedia Ok, thanks, we had service this am but when the portal@shows three greens and a good device it should be updated to at least amber.

  • PBCFC Paul Barnett (@PBCFC) reported from Richmond, England

    @thistle5460 @virginmedia WTF is soccer.

  • JonGardner_gb Jon Gardner (@JonGardner_gb) reported from Richmond, England

    @harerik @virginmedia They sell a business class service to businesses, schools and all manor of other organisations. They should be able in emergency to reroute traffic around a problem like this in minutes or hours, max..... #virginmediadown

  • DustySubstances Denise Tomlinson (@DustySubstances) reported from Richmond, England

    @hamptonbaglady @munirawilson @HamptonPN @VirginMediaCorp @virginmedia @Ofcom @UKLabour Which wouldn’t have stopped the outage of course

  • RussShaw1 Russ Shaw (@RussShaw1) reported from Hammersmith, England

    @GavinJPoole @virginmedia I have been following your service nightmare with @virginmedia - I thought these experiences with them were a thing of the past, but clearly not!

  • AradDeea Rus Andreea Emilia (@AradDeea) reported from Merton, England

    @virginmedia I can’t believe it takes so much time to fix these issues, it’s been 3 days and now I got an email that it will only be fixed on Monday, this is outrageous. Such an awful company, you have no respect for your customers!!! Shame on you

  • fitzy45 Bev Fitzsimons (@fitzy45) reported from Merton, England

    After 4 days without broadband, TV and phone what is particularly vexing is the ‘no known problems’ message on the @virginmedia website. The communications about what has been going on has been shocking

  • stephnimmo Was this in the plan 🦋 (@stephnimmo) reported from Merton, England

    We have internet, thank you to the engineers who fixes it but @virginmedia need to take a long hard look at how they managed this, poor poor communication , o-one monitoring SM over the weekend, a classic lesson in failing in crisis management and customer care

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ClarisaRakosArt Clarisa Rakos Art (@ClarisaRakosArt) reported from Richmond, England

    @virginmedia Internet again down???? Is this a joke? We are paying for a service that doesn’t work!!!!!!

  • Derek_S_Grant Derek Grant (@Derek_S_Grant) reported

    @VickiYardley91 @DeanSmi85059162 @virginmedia wow i thought only I got taken for a ride by these jokers...Seem Virgin do this crap all the time! Hope you get sorted.🙏

  • Derek_S_Grant Derek Grant (@Derek_S_Grant) reported

    @virginmedia shocking customer service!

  • LisaJWynn21 Lisa Wynn (@LisaJWynn21) reported

    @virginmedia The whole thing was that frustrating I told them to cancel completely I did ask to speak to someone with more authority and was told I couldn't as they would just say the same thing they had.

  • NukaKong A.K.A I-D-I-O-T (@NukaKong) reported

    @raggedyman @virginmedia I had the same issue with TalkTalk when there was an issue with exchange.

  • Derek_S_Grant Derek Grant (@Derek_S_Grant) reported

    4hours later! not working! "reboot then call back if not working"..Didnt work!! called straight back! "our offices are now closed" message complete waste of time DO NOT UPGRADE to 1 gig on Virgin Media! #example of crap service

  • RioRomeoR RIO RR (@RioRomeoR) reported

    Virgin media down again ggggggg shittest provider going

  • owen_sean Sean Owen (@owen_sean) reported

    @virginmedia Trying to cancel a phone plan from abroad. I can not seem to do it. I gave up and cancelled direct debit but now getting emails about missing payment.

  • BennyTallis Benny Tallis (@BennyTallis) reported

    @virginmedia I am deducting every hour you void my phone signal by £5. Theese ate my terms and conditions. Your continuation of denial of service will incur these further charges at all times. You must reply to this message to reduce the charge. If not. Pay up

  • prlittlewood Pete Littlewood (@prlittlewood) reported

    @virginmedia is there an outage in Bd12 this morning? Several people on the street with no internet. Any ETA on fix?