Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Epsom, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southwark, City of Westminster, Kingston upon Thames, Westminster Abbey, Croydon, Caterham, Walton-on-Thames, Redhill, Leatherhead, Hounslow, Mitcham, Merton, Greater London, and Ashford.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 4 hours ago |
|
Hammersmith
|
Wi-fi | 5 hours ago |
|
Hammersmith
|
Total Blackout | 6 hours ago |
|
Southwark
|
Internet | 6 hours ago |
|
Hammersmith
|
Internet | 12 hours ago |
|
City of Westminster
|
Wi-fi | 12 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Wozza (@DWozza) reported from Merton, England@virginmedia someone just answered and then put the phone down on me
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Mark Moriarty (@MoriartyMark) reported from Merton, England@virginmedia don’t really enjoy my internet going down 5 times a day is there any danger of anyone answering your phones so I can get them to take this **** out?!
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Ranjan Mallya (@RanjanMallya) reported from Croydon, England@virginmedia I have been a long time customer. Is this the service you offer?
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MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England@virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?
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Max (@maxbhill) reported from Croydon, England@virginmedia Is this really the standard of service you think is acceptable
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carly cella (@CarlyCella) reported from Wandsworth, England@virginmedia what is going on with your broadband and would help if your phones are answered by someone who can actually help!!!
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Julian D 🇪🇺 #FBPE 3.5% #proEU 🇧🇬 (@Dizzyeek) reported from Brentford, EnglandHi @virginmedia , my @E4Tweets HD channel 145 has been off for weeks.. What is going on? Ive tried everything to fix it but the problem is not with me...
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Ranjan Mallya (@RanjanMallya) reported from Croydon, EnglandDear @virginmedia Your contact us chat service online isn't working either!!!!
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MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England@virginmedia Awful. I ask you again - what exactly are you spending customer fees on?
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Chris Sutcliffe (@chrismsutcliffe) reported from Camberwell, England@tzusj @virginmedia .@virginmedia are just the worst. Over the course of about four months we found they incentivise their call centre staff to full on lie to you. Awful business practice, puts their service staff in a real bind
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helena (@hdl_dl) reported from Kensington, England@virginmedia Hi, still with the problem. Broken and distorted image and audio
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Dean Callan (@DeanCallan) reported from Camberwell, England@virginmedia Every night I lose internet, I might just stop the direct debit and see how long it takes you to fix that?
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Ben Prouty (@proutyben) reported from Richmond, England@virginmedia Any news on when your fibre service will be running again in Richmond (TW10)? I switched to VM a month ago and already two full days of no internet. Crazy! Never had one blackout with Sky Broadband in two years. Regretting the switch!
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Ranjan Mallya (@RanjanMallya) reported from Croydon, England@virginmedia I managed to speak to the customer services after 20 odd minutes of holding the line. I have changed my plan but yet to receive an email confirmation though!
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Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Brentford, England@virginmedia hello? Are you there? Have been a Virgin Media costumer for literally 3 days and I’ve already got the worse service and am very disappointed by the overall experience. I’ve been trying to call someone from the customer service team since Friday to no avail...
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Pocket Tips (@invisiblehive) reported from Camberwell, England@virginmedia worst service now. Paying for a TiVo box and have had no wifi or TV working for nearly 9 months now. Have tried a booster now cannot get through to cs.
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MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England@virginmedia Yes the TV is down in my area. The wifi is fine. I have known this for days and no one at Virgin media picks up a call or returns the text. I’d like to cancel my account
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Wozza (@DWozza) reported from Merton, England@virginmedia I waited for a hour and twenty minutes and your guys out the phone down on me and you haven’t even got the courtesy to respond?
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Just Clear (@justclearuk) reported from Richmond, England@virginmedia shocking service lately and we are not happy clients, with broadband being down. We were forced to upgrade and then the engineer didn’t even bother to show up. Waited over 4 hours on the phone. Finally had enough and will be disconnecting.
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Donnchadh (@dkurland92) reported from Brentford, England@virginmedia hey is there a problem with the internet in NW London it’s very slow today ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The Host (@hamraj_indian) reported@virginmedia just checking if you guys have resolved the broadband issues in my area, I was told it would be resolved by 2 pm today but the wi-fi is still very bad!
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Pamela (@PamelaTigger19) reported@virginmedia @virginhelp just received yet another scam call. Other providers offer a free call blocker to help stop this - do you?
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Andrew wesley (@MiniDavidHaye) reported@virginmedia I have spend the last two hour speaking to more then 7 people to try arrange my internet broadband that was meant to be installed on Saturday. It is now Tuesday and I have got nowhere. Absolutely disgusting service from @virginmedia
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Never Trust Velcro (@NvrTrustVelcro) reportedIf anyone is looking for broadband/TV services then I would urge you to stay away from @virginmedia. After being a customer for over 6 years I have had a horrific experience arranging changes to my package and a house move over the last couple of weeks. A thread...
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Bethany Ashcroft (@bethel_ashcroft) reported@BeckyEverson @SkyUK @virginmedia Yes maybe faster when it works. I would never switch to them tho. Sky fibre hardly goes down. Virgin has already gone down about 10 times for days since it's been put round here & they once left my old house without internet for over a month! So don't expect all good things.
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GJM (@zombie_apoc1) reported@virginmedia please help me get your super broadband. I’ve been with @SkyUK for last three years and can not watch any film without constant loss of connection. They could provide a signal booster to stop this but they won’t. No customer care whatsoever.
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TIMO-3 (@TIMO317) reported@virginmedia No I haven't, I don't have the time. I've tried everything to get online on my side. Do we have a problem in the postcode?
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PWCLimited (@LimitedPwc) reported@BeckyEverson @SkyUK @virginmedia I finally got rid of Virgin. The worst package I’ve ever had 🙏
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Deanna Matthews (@DeannaLouise93) reported@virginmedia You’ve now also, really unhelpfully made unauthorised changes on the account to provide us with less service (yes that’s hard for me to imagine too!) for a higher price! What kind of a company are you?!
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Kully D (@KullyD2) reported@virginmedia how can I be paying for 200 speed and only getting 16.6 mbps and on certain days it’s even gone down to kbps. I have been a loyal customer for years.