Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Epsom, England
The most recent Virgin Media outage reports came from the following cities: Ashtead, Hammersmith, Tadworth, Redhill, Croydon, City of Westminster, Southwark, Kingston upon Thames, Westminster Abbey, Caterham, Walton-on-Thames, Leatherhead, Hounslow, Mitcham, and Merton.
| City | Problem Type | Report Time |
|---|---|---|
 Ashtead
|
Internet | 9 hours ago |
|
Hammersmith
|
Internet | 11 hours ago |
|
Hammersmith
|
Internet | 19 hours ago |
|
Tadworth
|
Wi-fi | 2 days ago |
|
Redhill
|
Internet | 2 days ago |
|
Croydon
|
Internet | 2 days ago |
Community Discussion
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Julian (@jujuthebowler) reported from Merton, England@virginmedia new customer #QuickStart ha ha. Three days in and no band or tv #badservice #customer #unhappy
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Sarah Louise Browne (@sarahlbrowne) reported from Merton, England@lissielou13 @virginmedia I know!!! Horrible company
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Chris (@HWick_Bluenose) reported from Wandsworth, England@Moi_Twitting @CorporalMum @Ofcom If this is true @virginmedia then it’s a disgrace as you provide this service for homes and not business. I know as I manage our Virgin Media BUSINESS service for my employers. If I don’t get compensation for the whole period of the outage I’m off. £128.50 pm + £33 pm mobile. 👋
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Luiz Otavio (@llima3000) reported from Merton, EnglandI can say that @virginmedia is giving me a proper nightmare before Christmas! I’m going to have 3 days with no Internet, TV and Phone... and they just push the fix date/time forward... should be fixed at 9 am, now they pushed to 5 PM... always that way! #fail #virginmediadown
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Richard Poole 🔶 #Kohler4Wimbledon (@RichardDPoole) reported from Merton, England.@virginmedia I’ve given you the space to fix a complicated problem not of your making but your lack of empathy & respect for your customers demonstrated by your inability to level with us and be honest about the fix time is now ridiculous.
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Peter Wilkins (@Peter_Wilkins78) reported from Merton, England@MariaMCasey @virginmedia That's a very ambiguous sentence. Not clear whether they'll only pay for working days, whether they'll pay for all days but only after 2 working days, whether the time starts from registering or whether it started from when the service went out.
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Sarah Ward (@tiggsie) reported from Kingston upon Thames, England@JackieSmith_nmc @virginmedia @SkySports Thankfully 😅 but looking at the twitter feed the communication with all their other customers seems really bad
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Richard Poole 🔶 #Kohler4Wimbledon (@RichardDPoole) reported from Merton, England@virginmedia Hi. I’m very well aware of the fault, the causes and the hard work your engineers are putting in to the fix the issue. All I and thousands of others want to know is a realistic timeframe to be reconnected. If we know it’s going to be days we can make alternative arrangements.
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Jon Vanstone (@Jon_Vanstone) reported from Richmond, England@virginmedia The issue is they are not working throughout the night which is why it is being picked up at 9am tomorrow which is another fictitious fix time #virginmediadown
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Sophie Hardie 🦄👸 (@sophsophbling) reported from Kingston upon Thames, England@virginmedia 3rd day with no internet or tv absolutely terrible service. You guys need to be honest with your costumers and not keep changing the deadline!!!! Definitely want a refund for the last 3 days!!!! #virginmediadown
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John Colbert ✊ #SocialismWorks (@swlondonbloke) reported from Merton, England🚨Wimbledon Virgin Media Outage🚨 Just had an update from one of our Virgin Media members, a footings digging machine next to the building that houses the local servers, hit the main fibre cable wrapping it around the drill. They estimate Monday before it’s fixed #virginmediadown
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Sarah Ward (@tiggsie) reported from Kingston upon Thames, England@JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!
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Jonathan Blackmore (@myatt1965) reported from Merton, England@virginmedia Please stop sending me this template message! It is of no value to me as a customer!
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Rachael (@RachaelGreenyer) reported from Kingston upon Thames, EnglandDay three of no WiFi or TV. Bit of a joke now @virginmedia #virginmediadown #VirginMediaoutage Do us a favour and give us a real fix estimate 😤
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Ali Bateman (@ali_bateman) reported from Richmond, England@virginmedia Everyone gets that. But changing the estimate 5 minutes before twice is poor. And give a realistic estimate in the first place so we can make alternative arrangements.
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Richard Shead (@RichardShead) reported from Richmond, England@flying_cafe @TW11Harbour @virginmedia To add that’s on their website that they have updated regularly with timescales. Admittedly without the reasons for the outage.
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Ned Kelly (@NedKell99403028) reported from Lambeth, England@EdieKelly25 @virginmedia Go outside and flag down a Virgin van, and get them to fix it. It's the only way, you get to talk to anyone. Their customer service is shite!
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StreetCube (@StreetCube) reported from Kingston upon Thames, England@IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin
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Kimberli Anghell (@AnghellKim) reported from Kingston upon Thames, EnglandDamn this #virginmedia again. I pay every month a lot of money and still now 3 days without internet and TV! And I'm sure that they will charge for this too 😡😠 #mad #needtowork #notnormal
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Ayca Oncu (@ayca_oncu) reported from Kingston upon Thames, England@virginmedia Not really, eta for fix was yesterday then postponed to this morning and now says 7pm today... the info you provide is not trustworthy...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rajesh Thakrar (@RajeshThakrar) reported@virginmedia can’t get through on 150. Do you guys ever answer. I would now like to cancel my tv and broadband with you. But can’t even get through to do this! Do I just cancel my direct debit?
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Chelsea Rose (@Chelsea55469992) reportedAnyone ever thinking of moving to @virginmedia DONT! The services are absolutely terrible! I’m currently without phone, with a vulnerable adult in the house and they could not give a damn! If I refuse to pay, they soon would!
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Jude (@judecjefferies) reported@virginmedia Yes obviously as I have said it says there are no problems in my area. It’s not fit for purpose I just want to know where I stand with leaving the contract early as your not holding up your end?
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Carl Brown (@CarlBrown108) reported@virginmedia I love all the positive stuff you advertise, the harsh reality is you sell products that don’t work and customers can never get to speak to you to resolve the issues and you are the most expensive provider. Your product does not match the price.
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Abdulaahi Mohamud (@Abdulaa84346909) reported@virginmedia @LakensMummy Please I want you fix internet connection and please don’t block site anymore
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Vincenzo Rubino (@vincenzo_4408) reported@virginmedia when the wifi in Dublin be fixed? A lackadaisical customer service left me on hold for 40 mins, gave up. Here I am again
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Carolinemarriette (@Carolinemarrie3) reported@virginmedia So been on the phone this morning from 8am. Got straight through, then after 20mins he transferred me to a different department who cut me off. So now I begin my next call!! God I cannot wait to never have to call you again. The customer service is dirt poor
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Flangetastic! (@DanHewitt_) reported@virginmedia The complaint was logged just under 2 weeks ago now (C-210622454) and although you mention "up to" 31 days for a response, I do not have that time as need to sort out other options. It's not being taken seriously.
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buenayre (@vale_dadamo) reported@virginmedia I have been trying to cancel my contract with you for days and it’s been impossible to get through when I call. Is this even legal? You still charge me but give me no way of cancelling. I’m abroad and sending a letter is not an option.
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Euro Solution (@Eurosolution) reported@simonlevans @virginmedia I share your pain. My service has been dropping out since November and was without it for a whole month in January, promised a call and a refund and still nothing. They reply here but don’t actually do anything! @virginmedia such a good look :(