Virgin Media outages and service status in Epsom, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Croydon, Hounslow, Purley, Caterham, Esher, Kingston upon Thames, Tadworth, Brentford, Warlingham, Wandsworth, Thornton Heath, Dorking, Coulsdon, and Redhill.

City	Problem Type	Report Time
Hammersmith	Internet	2 hours ago
Hammersmith	Internet	4 hours ago
Croydon	Internet	5 hours ago
Hounslow	E-mail	2 days ago
Purley	Total Blackout	2 days ago
Hammersmith	Wi-fi	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  Kwame Gyamfi (@Kwame916) reported 5 seconds ago from Wandsworth, England

  Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11

• 
  Rana Rahman (@ranaraptor) reported 28 seconds ago from Wandsworth, England

  @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

• 
  Gabor (@GaborPfalzer) reported 2 minutes ago from Hammersmith, England

  @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

• 
  itsnotOK (@itsnotO56763609) reported 8 minutes ago from Spelthorne District, England

  @virginmedia when are you going to return my call. Phoned customer service on Thursday, Aggie promised to call back, but still hasn't 😕

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 12 minutes ago from Richmond, England

  @virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please

• 
  Mike Fuller (@ninepine) reported 13 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  itsnotOK (@itsnotO56763609) reported 14 minutes ago from Spelthorne District, England

  @virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?

• 
  Jessica Carmody (@JessicaCarmodyV) reported 15 minutes ago from Richmond, England

  @virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.

• 
  Stephen Champion (@Champs707007) reported 17 minutes ago from Wandsworth, England

  Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

• 
  Staffora (@staffora) reported 20 minutes ago from Kingston upon Thames, England

  @virginmedia is there an known outage in KT2 area? Have no broadband or TV.

• 
  Philip 🦅 (@Phil_Swallow) reported 21 minutes ago from Croydon, England

  There’s a new Hitron Chita paperweight from @vmbusiness @vmbusinesshelp - it’s expensive but the only thing it can do without going out of service every few minutes

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 28 minutes ago from West Molesey, England

  @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

• 
  Jacqson (@JacquelineCabl9) reported 30 minutes ago from Spelthorne District, England

  @virginmedia How do I cancel without more incurred costs and wasted time

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 33 minutes ago from Spelthorne District, England

  @virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left

• 
  kim forrester⭐️⭐️⭐️⭐️⭐️⭐️ (@pool1206) reported 40 minutes ago from Kingston upon Thames, England

  @virginmedia no service on landline for 5 weeks first saying no issue then saying on going issue tv distorted too cant get to speak to no one saying will be sorted on 12th no refund

• 
  Mike Fuller (@ninepine) reported 42 minutes ago from Banstead, England

  @YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.

• 
  Mrs R (@KateRenton) reported 44 minutes ago from Merton, England

  @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

• 
  J (@not_on_fire) reported 45 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 54 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  Ravinder Judge (@judge_ravinder) reported 57 minutes ago from Hounslow, England

  @Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marina Robb (@MarinaRobb) reported 6 minutes ago

  @MelJanie @virginmedia Tellingly, the engineer who eventually came out (I'd already cancelled the service) said they still had to fit the back up line as they'd been fined £28 million by the regulator. Appalling customer service though.

• 
  Nick Morris (@nickjmorris_3) reported 9 minutes ago

  @virginmedia no tv or broadband all day in WD5 area. Called customer services who told us it would be fixed at 2:30am. That’s not good enough. Please can someone contact us to let us know how to get online sooner?

• 
  Pekalton (@Pekalton) reported 15 minutes ago

  @ConorPDunne I agree Connor. It’s time for a complete change of direction for RTÉ. I’ve lost interest in the LLS and RoT. I get RoT brings tourism to Kerry but it’s time for a change. RTÉ is still living in the times gone past. What exactly are we paying TV licence for? Virgin Media is as bad

• 
  Bev Terry 🏆🏆🏆🏆🏆🏆 (@Bev2810) reported 15 minutes ago

  @virginmedia you don’t bother looking after loyal customers do you ? want to offer my renewal for more than what I can get as a new customer

• 
  Harry M (@HNMZY16) reported 17 minutes ago

  @Johnty14 @virginmedia It's not Virgin Media themselves that do this btw. Some outside leaflet drop company gets hired to do it and they don't give a **** where they put that leaflet.

• 
  GamerStyle1980 (@GamerStyle1980) reported 18 minutes ago

  @seanaustin1985 @Johnty14 @virginmedia I remember phone VM tech support and the poor person on the other end of the phone didn't know an awful lot I ended up having to tell them what needed to be done I'm not with VM anymore thank god

• 
  Peter (@Peter8150139807) reported 18 minutes ago

  Does virgin media have problems every day

• 
  Trevor Ellis-Jones (@TrevtheDJ) reported 20 minutes ago

  @virginmedia are there issues in london Se23 (area 21) ? Nothing working

• 
  Martin Whelan (@mairtinofaolain) reported 21 minutes ago

  @PaulOBrienKil @VirginMediaNews @VirginMediaIE Currently swapping to Digiweb for broadband. Customer service seems to be their thing. A sales rep from Eir annoyed me with his pushiness, and Virgin Media ain't that great a price anymore

• 
  Tony Payne (Main Account) (@Poddys_bu1) reported 24 minutes ago

  @CheekyVic @virginmedia It's almost impossible to get through to an English call centre, the Indians never have a clue what we actually want. Moved on now and our local provider, Toob is really good.