Virgin Media Outage in Epsom, Surrey, England

@virginmedia Still not working. The best @virginmedia can say is “have you tried re-booting” it !!! YES - multiple times. Hoping an engineer might come tomorrow. Sadly a very poor service.

@virginmedia Need help. My payment from 06/07/20 has not appeared on my bill. Just also received a cancelled DD, addressed to someone else. Not sure where my payment is or why I’ve got email addressed to someone unknown

@virginmedia Will we be compensated for the outage? Because this is two days now and almost 2 weeks of intermittant, keep dropping out and unplugging and I’m sure you can appreciate many of us are having to work from home atm

@virginmedia Okay so I’ve just been told an outage until 4pm, it was 5.55pm yesterday and it was back before but this isn’t ideal when working from home and why does it keep happening?

Waiting > 1 hour and still no help from @virginmedia customer services. No broadband for 24 hours. No useful online support. Appalling customer support. 😡

Hey @virginmedia @VirginMediaCC I’ve not had #broadband connection for a day now. The usual fixes are not working, tried calling customer service but no answer. Please help!

@simonmhickson @virginmedia They were so awful when I had a problem years ago. I only resolved it by finding out who their head of PR was and contacting them.

I think it's safe to say @virginmedia have inherited the crown from @TalkTalk as worst internet provider in the UK #Worstbroadbandproviderever

@virginmedia Dealt with over the phone to your customer services, thanks

Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke

@virginmedia Is there an issue with your website? I’m trying to sign in to register an issue with service but I can’t access my account.

@virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.

@virginmedia I’ve been on hold for 4 hrs; I understand that you are running Limited staff at this time but your text service, which is one of the options is not working either!! Have entered number 3 times and still waiting.? Please advise how I’m supposed to contact you. Thanks

Is anyone else’s @virginmedia WiFi down ? Vauxhall here. #virginmedia #virginmediadown #vauxhall

@virginmedia Still not fixed but had a really good engineer out called Andy, he's given me his mobile number and requested a network engineer to fix the power levels in the cabinet. If still not working to call him direct next week! You need more Andys.

@virginmedia is there any issues with the broadband in Wimbledon? My Oomph subscription is delivering 2mps? Suppose to be 350mps?

@virginmedia Been trying to get in touch for 3 weeks via “contact us” Chat as instructed via phone line. No response. Please help.

@RobWilsonLtd @virginmedia I quit @virginmedia and moved to BT after multiple periods of slowness then a complete days outage in London. Useless and BT WiFi so fast!

Our Virgin Media WiFi router shows as working but the network doesn’t even come up for me to connect to🙃 Been having issues ever since Richard Branson asked for a government bailout... Cheers #VirginMedia @virginmedia

@virginmedia Hi. What is going on with Broadband in SW9? Website no longer allows me to register loss of service, which has been awful for at least a week now. I’m having to spend a considerable amount of money on data so that I can continue doing my job. Please fix!

@virginmedia I am beyond anger now. I trying contact support for days now. I am moving to a new house on August 11, tried first moving service without luck there is no response in chat. Now I simply want to quit but there is no way to do it without contacting support. What to do?

@BenMancebo @virginmedia It’s so bad. It’s supposed to be the fastest in my area. Definitely wasn’t the cheapest option either. And my 4g is so bad where I live too. Some parts of my house doesn’t even pick up my WiFi

@virginmedia disgusted with your customer services!!! On hold for more than 35 + minutes upto 5 times in one day is just unacceptable!!!! Definitely time to switch to another provider, why does it take you a year to sort out any ongoing issues ?????

@TalkTalk Your Wi-fi is shockin , 3 month later , still not live and your customer service is doin nothin to help @virginmedia @skytv would I have this prob w u ?

@virginmedia Unfortunately the issue is still present. It seems to disconnect in the late evening and it's been 4 days now.

@virginmedia down again 😭😭😭 I cant take this-we side is also not loading so can’t log it!!!!!

@virginmedia hi I am currently working from home and our broadband is down I have followed all steps on the app and no one is answering?? Can someone provide some customer service?

@virginmedia @tomallencomedy VIRGIN MEDIA DOWN IN LIVERPOOL..USELESS BASTARDS SICK OF THESE CLOWNS

Anyone else with @virginmedia having their WiFi go down and come back a couple minutes later just for it to go back down again??? This is actually a joke

@virginmedia trying to cancel my account with you is like pulling teeth!!!! Absolute joke