Virgin Media outages and service status in Epsom, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Croydon, Mitcham, Richmond, Hounslow, Redhill, Wandsworth, Leatherhead, Laleham, Weybridge, Brentford, Walton-on-Thames, Addlestone, Ashtead, and Tadworth.

City	Problem Type	Report Time
Hammersmith	Internet	6 hours ago
Hammersmith	Internet	9 hours ago
Croydon	Internet	9 hours ago
Mitcham	Total Blackout	14 hours ago
Hammersmith	Internet	16 hours ago
Croydon	Wi-fi	17 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  Gabor (@GaborPfalzer) reported 2 minutes ago from Hammersmith, England

  @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 4 minutes ago from West Molesey, England

  @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

• 
  SusannJerry (@MrsJerryTweets) reported 11 minutes ago from Hounslow, England

  @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

• 
  Stephen Champion (@Champs707007) reported 16 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  Ranjan Mallya (@RanjanMallya) reported 20 minutes ago from Croydon, England

  This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

• 
  Ravin 🇹🇹🇬🇧 (@ravinrr80) reported 21 minutes ago from Merton, England

  Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 21 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  Patrick Smith (@P4TTL) reported 22 minutes ago from Chertsey, England

  @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

• 
  Mr Wookie aka Cliff (@DogAteMyWookie) reported 29 minutes ago from Croydon, England

  Hey @virginmedia when are people in the CR0 postcode going to get their Internet back? It's been down since lunch? Any ETA? Need to plan if I need to go to the office tomorrow instead.

• 
  Befitat50 (@befitat50) reported 31 minutes ago from Lambeth, England

  @virginmedia I don’t need to check it you guys have to check not me ! This horrible internet has been playing up for sometime and again today!!! All I want t know is when are you going to fix it?

• 
  Chris Shepherd (@shepherd_1972) reported 32 minutes ago from West Molesey, England

  @vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues

• 
  Shasa Colson (@THE_COLSON) reported 33 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 36 minutes ago from West Molesey, England

  @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 40 minutes ago from Epsom and Ewell District, England

  @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

• 
  Stephen Champion (@Champs707007) reported 44 minutes ago from Wandsworth, England

  Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

• 
  Befitat50 (@befitat50) reported 50 minutes ago from Lambeth, England

  You still have not fixed the internet at Sw4 @virginmedia ???? What do you reckon your subscribers think of you? Good or bad ???

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 50 minutes ago from Richmond, England

  @virginmedia Still down! Not sure what I'm paying for at this point

• 
  Mrs R (@KateRenton) reported 51 minutes ago from Merton, England

  @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

• 
  Jenny (@jennymelmo) reported 56 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 59 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shaun Weeks (@ShaunWeeks) reported 10 minutes ago

  @virginmedia customer service has got to be the worst I’ve experienced in the UK.

• 
  Danny (@hartdj) reported 12 minutes ago

  @virginmedia I am a new customer. Today I received home start kit. I have plugged in the router and it isn't connecting to the internet. I received a text message, saying 'due to a technical fault we can't activate your kit, contact us on live chat'.... can’t get through on chat.

• 
  It's mom not mum (@rchcool) reported 21 minutes ago

  @virginmedia @sabrevan Yes can you please explain the issue? Repeated occurrences means we can’t rely on the service until you confess the problem and whether it has actually been solved or if you’re just applying temporary fixes to avoid paying compensation to customers

• 
  Amber Carter ⎊ (@ambo1992) reported 24 minutes ago

  @virginmedia been trying to get through on live chat all day, it now appears to be completely broken. WhatsApp option doesn’t work either. Please can anyone help? Impossible to get through by any means

• 
  Isla (@saoirseisla) reported 24 minutes ago

  @virginmedia 10 straight days. No WiFi/tv channels. No, it’s not an area outage,it started as one but now it’s a major issue affecting my connection.I’ve been on the app but it says no outage issues in my area. No one can seem to tell me when it will be fixed. I work from home and need wifi

• 
  Andy (@AndyRunningman) reported 24 minutes ago

  @virginmedia how long is the wait for customer services. Been on hold for 30mins. Have a problem with my tv box. Non of the diagnostics works. Been like it for weeks. Loosing the will to live trying to fix it!

• 
  ✨ Sammie | Artist | Tattoo apprentice ✨ (@sammie_does_art) reported 25 minutes ago

  @virginmedia does anyone actually answer your customer service phone? 🙄

• 
  Chip Lewis (@crispinlewis) reported 26 minutes ago

  @katybye007 @virginmedia Ive been waiting 3 hours!!!!! Need to renew/cancel contract urgently. This is beyond a joke!!!!!!!

• 
  amy simpson (@amy_jo_23) reported 26 minutes ago

  @O2 since you have teamed up with @virginmedia my inter on my mobile has been awful signal keeps dropping driving me mad

• 
  👾 (@Omersaeela) reported 28 minutes ago

  Hi @virginmedia my account has been locked and I’ve been trying to contact support for over 3 hours with no response. I urgently need help because I’m trying to set up my new WiFi device. Calls are not being answered either. Terrible customer service 👎