Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Hammersmith, City of Westminster, Redhill, Guildford, Ashtead, Staines, Merton, Kensington, Godstone, Sutton, Kingston upon Thames and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Croydon |
Total Blackout | |
| London |
Internet | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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DAVID WOODHOUSE
(@STRAYPHOTON) reported
from
Richmond, England
@tonydixon59 @virginmedia Same here, also in TW2. Was bad last night, seemed better during the day but now poor again, picture breaking up and sound drops out momentarily.
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ian
(@IanBorrett) reported
from
Lambeth, England
Anybody want to hear about how awful @virginmedia are? No, didn't think so. It's old news.
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Amber 🌸✨
(@AmberMcGough) reported
from
Kingston upon Thames, England
@virginmedia I leave on Saturday, someone could of told me throughout the past two years rather than just saying ‘that’s strange nothing is showing up as not working’
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Andrew Rose
(@caperose_7) reported
from
Merton, England
@virginmedia You just copy paste the same response. Check the service in your area. Says the service is fine yet no signal for 3 days.
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Dennis Woodhouse
(@dwoodhouse1) reported
from
Croydon, England
@virginmedia Also box with broken cabinet surrounded by Virgin media hoarding for a year with graffiti not repaired in front of ravenscroft flats Beulah bill se19
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Lee West
(@West0Lee) reported
from
Croydon, England
@virginmedia Hi. I tried the link and it put me through to the chat system. I did all the preamble and then was picked up by Snehasish who basically told me I’ve got an engineer arriving Friday. Let’s hope! Thanks for your help.
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Terri
(@Rex_Comms) reported
from
London, England
Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.
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Edward Norman
(@Chevrongreens73) reported
from
Brentford, England
@virginmedia down in Willesden?
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Dennis Woodhouse
(@dwoodhouse1) reported
from
Croydon, England
@virginmedia @libertyglobal why don’t all your roadsidecabinets identify them as Virgin media with a cabinet ID and location postcode written on them and a QR code link /website to report problems with them hardly rocket science mr fries ceo liberty global is it
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Anand Baria
(@anands_) reported
from
Brentford, England
@virginmedia The service resumed after about and hour. Thanks
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DAVID WOODHOUSE
(@STRAYPHOTON) reported
from
Richmond, England
@tonydixon59 @virginmedia Thanks for your reply. No improvement - I have rebooted the box and checked all connections. Seems to have coincided with the recent wet weather, and could the fact that another customer in TW2 is having similar issues suggest water in the works?
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Edward Norman
(@Chevrongreens73) reported
from
Brentford, England
@virginmedia Down again. Is it Nw10 area or me?
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Jean Rauwers
(@jeanrauwers) reported
from
London, England
@virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?
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Lee West
(@West0Lee) reported
from
Croydon, England
@virginmedia You’d think their customer services were good according to their lovely adverts. Automation is only so good when it keeps you in a useless loop going nowhere.
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Mr Lorraine
(@MistaLorraine) reported
from
Kingston upon Thames, England
@virginmedia just to let you know that tomorrow we will be having a conversation and divorce is on the cards .. been a customer for almost 18yrs only for me to find out your new #sidechicks are getting cheaper and faster broadband
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!
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Martin
(@dickerboy) reported
from
Merton, England
My @virginmedia service is completely down again. Shambolic.
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@virginmedia what’s going on with the service in SM4? No internet, no phone, no broadband???
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ian
(@IanBorrett) reported
from
Lambeth, England
@Jay_Kay_Pea @virginmedia I've never encountered a company where it is so difficult to speak to an actual person.
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Lee West
(@West0Lee) reported
from
Croydon, England
@virginmedia This is getting boring now. Contacted customer services to be told a Virtual Technician would ring me by 18:00. I wasn’t holding out any hope. So far been without TV or Broadband for 10 days with so called engineers never turning up to replace equipment. I give up !!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TheWestMidlands
(@TheWestMidland) reported
@virginmedia how on earth can you update your website in the most broken state ever , even bills dont show it just says api error . how do you expect me to may payments
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Mia
(@StollerMia) reported
Furthermore, this department also has access to 'specialist' engineers who "fix every issue". So it appears @virginmedia only offer to help at the end of a contact. Since I have another month in contract, why are VM not fixing it? ...unless I sign up again! Smells like bribery.
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Richard Sambrook
(@sambrook) reported
@virginmedia Thanks - I’ll try that again. Yesterday they told me it was not a store issue and had to be dealt with by billing who in turn said No. Beginning to see why I’m a little frustrated? There’s plenty more ..
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Tim Fensome
(@timfen8) reported
@virginmedia my 360 box sound is continually out of sync with the picture. How can I fix this please?
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aish
(@minsss33) reported
@AbzW7 @virginmedia They’re so bad
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Jasmine 🌸
(@jasminejademx) reported
@virginmedia Hi, apologies for the delay in replying. I wasn’t prepared to reset at the time. I’ve reset my switch and am still receiving the DNS error message. I’ve tried all options on the internet but still hitting a wall. I hope you can still help. Thanks
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mark palmer
(@MaverickMark) reported
@virginmedia just tweeting again to be patronised with faux customer service on Twitter to add to all other. Broadband down again. Yes. I've called. Dropped call 3 times. Promise call backs again not made. Repeat back forever. Please do send meaningless link & normal the pretence
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Abz
(@AbzW7) reported
My router is literally dead. You best wake up one of your technicians and send em a cab down to mine ASAP @virginmedia
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AllNaturalMz
(@AllNaturalMz) reported
@virginmedia is so dumb. You have broadband issues but these people send you texts with links to click on when you have NO internet access. Make it make sense. For god sakes.
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Lucy Darwin
(@lucy_darwin) reported
@virginmedia I need to speak to someone senior in the U.K. who can assist in dealing with fraud / identity theft. Dozens of calls , three ‘reported’ complaints 5 promises of 48hr resolution and nothing is solved.