Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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The latest reports from users having issues in Epsom come from postal codes KT19 and KT18.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 12/13/2025 01:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Croydon, Southwark, Hounslow, Carshalton, Addlestone, Sutton, Hammersmith, Dorking, Guildford, Walton-on-Thames, Woking, Richmond and Redhill.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomCity of Westminster Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • DianaAlexS DianaS (@DianaAlexS) reported from London, England

    @virginmedia ** PLEASE NOTE ** We don't have human agents supporting troubleshooting / technical issues over our Messaging Platform. If you wish to speak to someone please contact one of the Team on 150 from your Virgin Media Landline or 0345 454 1111 Well that was "helfpul"

  • millwalljdb Millwall halfwayline (@millwalljdb) reported from Camberwell, England

    @virginmedia I am trying to watch millwall on the sky sports red button service.....the commentary is of the wrong game.....can you fix please.....this is not effecting sky viewers

  • HaiderAlRekabi Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported from Spelthorne District, England

    @virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!

  • JaneCommon Jane Common (@JaneCommon) reported from Camberwell, England

    @virginmedia hi, internet down in se5. A bit of a disaster for me as I have so much work on. Could you ask someone to check it?

  • kaybaka Kay Bak (@kaybaka) reported from Camberwell, England

    @Barclays why do I keep getting Error Code: 30915? I’ve been trying to log into my account for a LONG while now!! Coz of not having access @virginmedia have been stealing DD from my account even though I no lover have a subscription with them! Pls fix this b4 more money is taken!

  • wowbaggerish (An)TonyM 🇺🇦 (@wowbaggerish) reported from Epsom and Ewell District, England

    @virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!

  • aaronuart R. Aaron (@aaronuart) reported from Merton, England

    @virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!

  • kaybaka Kay Bak (@kaybaka) reported from Camberwell, England

    @Barclays Why do I keep getting Error Code: 30915?? I’ve been trying to log into my acct for a LONG time now! Bcoz of not having access to my acct @virginmedia have been stealing DD even though I no longer have contract/subscription with them. Pls fix this b4 more money is taken!

  • DogAteMyWookie Mr Wookie aka Cliff (@DogAteMyWookie) reported from Croydon, England

    Hey @virginmedia when are people in the CR0 postcode going to get their Internet back? It's been down since lunch? Any ETA? Need to plan if I need to go to the office tomorrow instead.

  • JaneCommon Jane Common (@JaneCommon) reported from Camberwell, England

    @virginmedia It obviously is an area issue as we have an area WhatsApp group and everyone’s internet is down: but I don’t have time to call as I have appointments all afternoon and knowi will be stuck in a queue for an hour minimum. Can you email to alert them to the issue???

  • willjennings80 Will Jennings (@willjennings80) reported from Lambeth, England

    @virginmedia You're internet is down *again* in sw9 and your internet service checker page does not work on mobile phones

  • JaneCommon Jane Common (@JaneCommon) reported from Camberwell, England

    @virginmedia I haven’t but everybody in my area having problems and we are all fuming.

  • mobiusb2 Baz, Wacky worm! (@mobiusb2) reported from Lambeth, England

    @virginmedia !this four days in a row now, with Broadband down most of day, down again! Apparently same for neighbour.when will it be fixed! ?

  • TimHole Tim Hole (@TimHole) reported from Kingston upon Thames, England

    @virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.

  • aaronuart R. Aaron (@aaronuart) reported from Merton, England

    @virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long

  • TimHole Tim Hole (@TimHole) reported from West Molesey, England

    @virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.

  • mobiusb2 Baz, Wacky worm! (@mobiusb2) reported from Lambeth, England

    Oh great Broadband broken! , and now got to wait in for Virgin media to fix it tommorow afternoon. Probably punishment for not watching the funeral.

  • itsmartamoya Marta (@itsmartamoya) reported from Merton, England

    @virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.

  • Ivan_Petrov Ivan L Petrov 伊凡🇺🇦 (@Ivan_Petrov) reported from Lambeth, England

    @virginmedia Is there an outage in SW4? I checked the online status on your webpage, but it says there are no issues and yet I do not have internet at home.

  • millwalljdb Millwall halfwayline (@millwalljdb) reported from Camberwell, England

    @philclarke0170 Virgin media seems to be the problem

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • bacon6_ellie Eleanor Bacon (@bacon6_ellie) reported

    @virginmedia I have text in, I’ve already said that. I’m leaving VM as soon as possible - worst customer service I have ever experienced

  • jugglingjames1 James Wade (@jugglingjames1) reported

    @virginmedia Hi ZR! Unfortunately not 😢 please tell me you can help

  • Kellyclay13 Kelly blue angel (@Kellyclay13) reported

    @virginmedia your broadband is terrible today for signal. £50 a month I pay. Might see if can get cheaper and reliable elsewhere

  • martynhardacre Martyn (@martynhardacre) reported

    @virginmedia Hopefully before his £59 bill for 50mb broadband, Medium TV package and weekend calls goes up to £63 in two weeks which is scandalously high for a service you don't even actively offer anymore. Shameful to take advantage of pensioners like this

  • swifty2Fifty Nick (@swifty2Fifty) reported

    @virginmedia Hi, yes all connected. However I have two error messages. Errors (m59) and (m60)

  • R301CO 🇬🇧ʀɪᴄᴏツ 𝕧𝕒𝕟 𝓑𝓻𝓸𝓷𝓬𝓴𝓱𝓸𝓻𝓼𝓽🇳🇱 (@R301CO) reported

    @virginmedia Spoiler alert. Don't touch Virgin with a barge pole, always be wary of companies that don't allow DMs on social media, take months to resolve issues, cut you off unexpectedly and show no loyalty to customers who've been with them since they began in 2006. Shambles of a service!

  • StreetLovinGK Georgia Kulyarit (@StreetLovinGK) reported

    @virginmedia Its because someone else has a pending installation in our address. We had to ask them to cancel their contract (you lost customer) so reinstate our connection. Can you even help? How can you help? If you cant help this is a waste of time.

  • swifty2Fifty Nick (@swifty2Fifty) reported

    @virginmedia Just any engineer. Was promised within 4 hours after talking to your customer service team at 9am. If you can private message me I can give you account details if that helps.

  • mr_gobrien Gary O'Brien (@mr_gobrien) reported

    @virginmedia i checked during the 2nd practice today - same problem as often - press the red button - when a multiscreen is then picked the sound switches from the commentary to the background noise - the yellow button is then supposed to toggle between commentary and background but doesn't.

  • R301CO 🇬🇧ʀɪᴄᴏツ 𝕧𝕒𝕟 𝓑𝓻𝓸𝓷𝓬𝓴𝓱𝓸𝓻𝓼𝓽🇳🇱 (@R301CO) reported

    @virginmedia finally free from a provider that provides no real customer service and won't accept mails on twitter, a service I've been loyal to since their first day trading back in 2006 and been treated like **** over the past 6 months, so I finally I get my disconnection......