Virgin Media Outage Report in Epsom, Surrey, England
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The latest reports from users having issues in Epsom come from postal codes KT17, KT19 and KT18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Woking, Southwark, London, Hammersmith, Mitcham, Redhill, Guildford, Croydon, Epsom, Wandsworth, Feltham, City of Westminster, Barnes, Hounslow and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 Woking |
Internet | |
| Southwark |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Karen Sarah Myring
(@KarenMyring) reported
from
Croydon, England
@virginmedia I sent a complaint by email 17th December but not had a reply this exceeds the 28 days on your complaints policy can you help
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Answers in Reason
(@answersinreason) reported
from
Redhill, England
@virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.
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Xiaqua-Shiyeon
(@xiaqua_shiyeon) reported
from
Lambeth, England
@virginmedia trying to be smart. By giving **** broadband coverage & expecting people to pay for it. Thanks for the Subpar service & you too @ThreeUK .
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
After two hours on hold and being switched between agents, I have now been dropped and still have no answers or resolution. Pls how do I get my issues sorted?! @virginmedia
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Ollie Jeffery
(@JefferyOllie) reported
from
Redhill, England
@SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
For a whole hour now to connect with @virginmedia customer services!!!!
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Courtney Lynn Murray née Hauseman
(@Courtneyxx) reported
from
Brentford, England
@virginmedia No idea? can you let us know and provide compensation for a decade of terrible service?!
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Suren Perera
(@darthteddy) reported
from
London, England
So @virginmedia is down again. App says everything is fine but clearly not.
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Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia your service is just horrendously poor now. Phone and chat service is more or less down. It goes from bad to worse.
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I need help!!! You disconnected my service a month before my scheduled move to new address!!!???
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Adah Parris (she/her)
(@AdahParris) reported
from
London, England
@virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?
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Suren Perera
(@darthteddy) reported
from
London, England
@virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?
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Sean Hickey
(@SeanHickeyUK) reported
from
Croydon, England
Wow. Does @virginmedia have the worst customer service? Or do they just engineer the experience to make it seem that way?
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia fix up
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I’m trying to get help. You disconnected my account a month too early before my move to a new address.
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Phil
(@Phil_precious1) reported
from
Camberwell, England
It is truly frustrating to be without internet for 5days. You promised 24hrs call back. Never happened. Shameful @virginmedia
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
In the four minutes it takes to join an actual queue for customer support, Virgin Media tell me I should use their website to get help *five times*. I can’t do that if my internet isn’t ******* working, can I?
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia I’m simultaneously on the phone on hold, talking via chat, took me forever to find out that my service, disconnected erroneously, can only be back in 72hrs???!!!
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Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?
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Chris Myers
(@CMyersPhysio) reported
from
Kingston upon Thames, England
@virginmedia waiting for over an hour on two occasions - absolutely useless - I wish I had never started using them
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Harry
(@xQwels) reported
@virginmedia Recently moved student house, but using the same equipment. When setting up the Hub 4 box, it ends with a solid red light. I understand this to be a cable issue, but the coaxial cable is brand new. The service test also says that the area has no faults. What is the issue?
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Petra Borzynski
(@petraraspel) reported
@virginmedia I honestly don’t think your people know; We’ve been told a few times there were issues in the area which were then “solved”. Also been told a few times it could be the router, but because service is established again after a factory reset (briefly), you never send an engineer.
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.
(@LiamInTheSky) reported
@virginmedia Mobile. I needed to make an emergency phone call the other week and couldn’t.
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Kieran
(@kieranwitt) reported
@virginmedia why does your service keeping cutting out and how do we get you to fix it?
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Nadia Nizar
(@nadianizar) reported
@virginmedia I need to reset my login as that's old and my password too....
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Sean 👨🏼💻
(@seancinematics) reported
Okay Virgin Media hanging up because I’m speaking facts. Trying to charge us for an engineer to come out when we pay god knows how much a month and have the same ******* problem every week. Mention this to them and they hang up. @virginmedia sort your **** out.
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sis lover
(@BenWiles36) reported
@virginmedia No, been no help at all 2 hours everyday to get through then just get hung up on or encounter a rude member of staff it's easier to get out of prison than it is one of your contracts
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Ian Weymouth
(@cfcfan1988) reported
@virginmedia still no Internet or TV in cf14 area of Cardiff. Are you going to send someone to fix it like last time or continue to pretend it isn't your issue.
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Owen Moon
(@OwenRMoon) reported
@virginmedia No it has not. Still without WIFI and after being on customer service for 40 mins last night, still unable to book a technician/engineer call out.
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Arun Kumar
(@arunaero) reported
@virginmedia Its Day 2, still the internet is down. The link that you shared shows 16.50 with today's date. Only the date has been changed. #Frustated