Virgin Media Outage Report in Epsom, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 21: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Croydon, West Byfleet, Hounslow, Feltham, Southwark, City of Westminster, Redhill, Guildford, Ashtead, Staines, Merton, Kensington and Godstone.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Hammersmith |
Total Blackout | |
| Croydon |
TV | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Dr. Amerah Ahmed
(@Amerah_Ahmed) reported
from
Kensington, England
@edward_baran @virginmedia I am really horrified at their service..... I just can’t believe the way they speak to customers. I spoke to 3 different individuals who were so righteous. I understand you work for a big brand however that does not mean you can have a big ego....you are not @richardbranson
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@iheartsnuggles @virginmedia Yes. It’s more often down than not
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Dr. Amerah Ahmed
(@Amerah_Ahmed) reported
from
Kensington, England
Nor matter what the method of engagement may be with a customer. Never forget humanism & humility! You reached the levels of success because of ‘Once upon a time’ those values existed. Note to @virginmedia #MasterMinds #WednesdayThoughts #WednesdayWisdom #CustomerExperience
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Amerah_Ahmed @virginmedia @richardbranson Absolutely it’s just extraordinary . I pay them 70 quid a month to be Spoken to like dirt by someone who has no knowledge of all the problems and can’t construct a sentence . The most appalling service I have ever experienced . The problems in sw5 have gone on for weeks @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@RuthPetrie1 @virginmedia @Ofcom Thanks I don’t hold out much hope . Someone had informed me the issues are to do with them not upgrading the cabinets you see on the pavements outside. The older cabinets cannot Cope with high usage !!! @ofcom
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Dr. Amerah Ahmed
(@Amerah_Ahmed) reported
from
Kensington, England
@virginmedia note...... it is not good customer service to disconnect the call simply because you are unable to answer some legitimate questions relating to your poor service. I made a move to you last month and have to say it is one of the worst decisions that I have made!
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia My issue is that this happens all the time . It’s about the seventh fault in as many days . The tv and broadband both constantly go down , service is totally unreliable . So even if you ‘fix’ it, it will probably only work for a few hours @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Amerah_Ahmed @virginmedia They are a joke . For the past two weeks constant faults on tv and broadband in sw5. They do nothing . Non existent rude customer service . Time to leave
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@MAP_PM @virginmedia This is the norm. They never resolve any faults
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia I have raised many complaints. Just received an email in broken English that made no sense . And, weeks on, the faints still continue! @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia @TomalinHQ Without doubt they’re the worst provider and worst for customer service . They just could not care less
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@klester1982 @virginmedia Their ‘customer service’ people are a disgrace . Their service even worse . Constant outages of broadband and tv in sw5 @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@reeshashasha @virginmedia My internet and tv is off more than it’s on ...as for their customer services you might as well talk to yourself
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Lashtbytashanna @virginmedia Agree . Same happened to me . A disgrace . Never experience such bad rude customer service in my life
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@c1boon @emma_charlie_tc @ktstripe @AnneCross1 @virginmedia When I called them they blamed my issues on rats !!! Still without reliable tv and broadband 3 weeks later @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@drewthescrew @richardbranson @virginmedia @Ofcom Agree. To be honest the even bigger issue is the literally thousands of people comparing about #virginmedia every hour on here to no avail.. They don’t care about customers ! @virginmedia
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia I have raised many complaints . I just had a reply by email in broken English weeks later. The reply made no sense. Three weeks on the faults continue @ofcom
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Ssb316
(@ssb316) reported
from
London, England
What a night for my @virginmedia Broadband AND TV to go down... Missing #LIVARS and #TheApprentice #FirstWorldProblems
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia @SirJayKing I’ve had no tv or broadband for days in sw5 London . Dire customer service . You might as well talk to the wall
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia If you were sorry you’d fix the problems. They’ve gone on for weeks @ofcom
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Maciek Kaliski
(@maciekkaliski) reported
@virginmedia hi, we’re experiencing very intermittent connections today (both wifi/wired), some devices struggling to get online at all and others reporting 80-90% packet loss. status service is reporting no outages but downdetector suggests otherwise
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**Keith**
(@keith_bloke) reported
@MutliRaceMan @virginmedia My friend whose 82, had letter saying a new sim would be delivered. It never came, his phone was cut off a week later. After repeated calls, he told me they'd hung up on him. I rang, was told new sim would arrive..it did, and didn't work. Was told it would be 24 hours..still no .
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Carol-Anne 🎅🎄⛄
(@chinad0ll68) reported
@virginmedia I have TV but no Internet or landlines. Is the junction box outside my flat just for me or can others use it. The top flat has run a cable down to it x
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Thomas Wensley
(@180113thomas) reported
@virginmedia hi there is there an issue with internet in the OX11 area as we have a white flashing data light no ready light either it is a virgin media business one and is sorted through my landlord so can’t login to the virgin media account
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Ross thompson
(@Rosstho17683551) reported
@neillhope @vmbusiness I would recommend putting in a complaint with ofcom as virgin seemjust to ignore the customers @Ofcom
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Storm Crone MA
(@LadyBrienne1) reported
@virginmedia I don’t want to make formal complaint. I want to be able to talk to person about why things aren’t working on my TiVo package. I want someone to understand how frustrating it is to pay huge amounts of money while watching new users get all the deals. Loyalty means nothing to you
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Maciek Kaliski
(@maciekkaliski) reported
@virginmedia i believe it is the hub 3? we have tried restarting with no luck. people in the area reporting similar issues
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Storm Crone MA
(@LadyBrienne1) reported
@virginmedia When I’ve tried to ring there’s no reply because you’re short on operatives. I understand times are challenging and we’re prepared to make allowances, but there’s never a question of a rebate or a lower tariff unless we have a smaller package. All the deals are for new ppl
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Adam Wicks
(@AdamSWicks) reported
@virginmedia team - I've been internally transferred from support to the dedicated Gig1 support team - however, it's now 66 mins. Are they even open? - how long should I continue to hold?
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SmithOperator
(@SmithOperator) reported
@virginmedia no, ive spent 3 days now and given up callig. no one wants to help so im cancelling my subscription.