Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, London, Woking, Southwark, Hammersmith, Croydon, Richmond, Redhill, Mitcham, Hounslow, Wandsworth, Beckenham, Merton, Sutton and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Internet | |
| London |
Internet | |
| Woking |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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David Howorth
(@dhoworth1) reported
from
Esher, England
@virginmedia Still no broadband and no communication. Why do I the customer have to chase you to get an update. Why do you not contact me - email/call etc #poorcustomerexperience
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia I wish I could terminate the contract: you are not doing your bit that is providing me with a service!
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Antoni Luke Kijewski
(@BonjourAnt) reported
from
Croydon, England
@virginmedia It’s a solid white light with no other lights but my phone, iPad, alexa, or my missus phone won’t connect to the WiFi says no internet... and yes I checked via your website I signed in to check the service status
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Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@virginmedia your broadband service is down again in SW13 tired of arguing with your Indian call centres who never see any network problems and ask me to turn off and turn on my router! Seriously that does nothing, loose the script!
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Bryan Scott
(@lifeofbry) reported
from
Lambeth, England
@SonosSupport I’ve only noticed it today, I’ve had the same set up for 3 years and then just stopped. Doesn’t seem to be an issue with any other devices. No extenders as I live in a tiny flat and my speakers are all less than 5m from the router - my router is a Virgin Media hub 3.0 - ta
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Charlie Baden
(@CharlieBaden1) reported
from
Wandsworth, England
@virginmedia Your WiFi service has been down for 5 hours any update
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia Since the beginning of January (I moved house) and I am waiting for Virgin Media to connect my service! So I am without internet, TV and telephone! Booked 3 times, and 3 times you cancelled!
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Ben Thapa
(@BenThapa82) reported
from
Croydon, England
@virginmedia You don’t provide a service in the property I’m moving to so I had to leave. Soz!
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Nicola W
(@nmargwh) reported
from
Spelthorne District, England
@virginmedia I need a new hub (which must already have been known) You have no next day delivery so this won’t come until Monday. Extremely poor service #virginmedia
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@virginmedia I have had no broadband for nearly 24hrs, an area issue apparently and you have a fix time of 03/02/20!!! #nothelpful #peedoff
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Leon
(@leonspight) reported
from
Richmond, England
@virginmedia are there any issues with #netflix none of my V6 boxes are loading Netflix at the moment. Netflix works via my mobile phone though connected via VM router
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Sabrina
(@HolisticSabrina) reported
from
London, England
Virgin media are hands down the WORST WiFi providers omg.
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Martin Bentley
(@themib) reported
from
London, England
Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).
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Luke Major
(@Luke_major) reported
from
Richmond, England
Anyone else having broadband issues with @virginmedia ..... AGAIN. #Broadband #VirginMedia #TW10
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Phil Daoust
(@philxdaoust) reported
from
Lambeth, England
Crappy @virginmedia broadband has been down since yesterday. @flamingnora has volunteered me to help 9-year-old with her arts and crafts. Worst Sunday afternoon ever
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Nicola W
(@nmargwh) reported
from
Spelthorne District, England
@jodirilot @virginmedia Also issues in TW15 tried have old 2.0 hub which I’ve tried resetting but no luck so far. No WiFi at all since 5pm
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia I have complained... feedback or solving my problem has been none!!!!
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Vinny Davidson
(@Vinnyd82) reported
from
Kingston upon Thames, England
@virginmedia The issue is with the virgin go app on my mobile. Channels such as BT sport are not showing....
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia @StockerAlex And yes @StockerAlex it is true, in a 2 hour phone call, you talk with several members of staff, and to each one you have to start the same conversation over and over again! @virginmedia not good! Improve customer service, and don’t lie to your clients!
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Nicola W
(@nmargwh) reported
from
Spelthorne District, England
@virginmedia @SnowballDj Same issue and rebooting the hub makes no difference. Beyond frustrated with your service (or lack of it) now
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Luc Achermann
(@Foys100) reported
@virginmedia youtube isn’t working and hasn’t been for a few days just has a loading circle for ages. This is not the same for other apps as they work fine. Please help but don’t tell me to reset the box or anything long like that just tell me how to fix it thanks @virginmedia
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Faris
(@Faris1ne) reported
@virginmedia Hi there, my youtube on my tivo box does not load up. The video shows but the left side bar does not work nor load up. Any fix to this? Thanks
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Oli the Kid
(@OlitheKid1) reported
@virginmedia The landline I believe has been disconnected since Saturday. Please help, as you can see by the messages, my dad is a kidney patient who relies heavily on this number. @virginmedia
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Gordon
(@Gioza85) reported
@O2 @virginmedia Hi I'm having trouble applying for my Volt benefits, by the looks of it it thinks I don't have a Virgin Media account in my household
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Andrew Armitage 💙
(@AndrewArmitage) reported
@virginmedia Well I'm not really bothered as I've stated twice on the phone I wish to cancel and as all calls are recorded that's enough for me!
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Tlatoani Ledge
(@D4n13L4GR) reported
@Grayson_91 @virginmedia Same! Only YouTube, not other service.. Submitting a ticket with @virginmedia tomorrow 😔
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Daniel Smith
(@Daniel1000Smith) reported
@virginmedia Hi thanks for getting back. It was a credit of £45.66 for Complaint reference: C-1403221277 due to issues we experienced which remained unsolved for two weeks when we renewed our contract and upgraded to virgin 360 and had been on the phone for hours trying to resolve.
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Mitch
(@FunnnyIdeas) reported
@blaired1 @virginmedia I don’t work from home, but I’m dealing with the same problem, any fix yet? Other than using mobile data?
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≅ Nathan Eaglesham ≅
(@EagleshamNathan) reported
@virginmedia Down yet again…
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Debby Hallett 🔶 💙
(@DebbyHallett_LD) reported
@virginmedia It’s resolved. We’ve cancelled. What should have taken 10 minutes took two days of constant chasing. I’m so annoyed. To be treated like this after over 20 years as a customer. What an awful experience. We’ll never be back.