Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 01/30/2026 11:05

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, Croydon, Kensington, City of Westminster, Hounslow, West Molesey, Fulham, Leatherhead, Greater London, Wandsworth, Twickenham, Mitcham, Hammersmith and Beckenham.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomCroydon TV
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • AlmightyUncle_ Spice Adams 🇬🇭🇳🇬 (@AlmightyUncle_) reported from Lambeth, England

    @virginmedia hi I have an issue and no one is answering my call

  • ashleyeglin23 Ashley Eglin (@ashleyeglin23) reported from Croydon, England

    This is a great impression you’ve set to new customers. Maybe we should have joined @virginmedia instead. Absolutely disgraceful customer service @SkyHelpTeam

  • brazenprods brazen productions- jules hussey (@brazenprods) reported from Camberwell, England

    Why is @virginmedia so appalling. Had terrible connection for months. They keep promising to sort and to refund some £ but do neither.

  • Rasta_Fou Rasta Fou (@Rasta_Fou) reported from Kingston upon Thames, England

    @virginmedia High call demand is unacceptable!! If you offer a service and you can’t even deliver that service! I would like someone senior to call me to make this right. In the mean time I will be contacting @BBCWatchdog

  • g_davep davep (@g_davep) reported from Croydon, England

    Is anybody experiencing poor service from virgin media

  • Rasta_Fou Rasta Fou (@Rasta_Fou) reported from Kingston upon Thames, England

    @virginmedia has got to be the #worst customer experience ever. 3times I have been cut off trying to report a problem with my landline. Do not sign up to this company. #bad service majorly #overpriced I do not recommend @virginmedia to anyone.

  • emcooper2 Emma Cooper (@emcooper2) reported from Tandridge, England

    @virginmedia I changed my direct debit date to 30th of each month and you failed to tell me it wasn’t going to be effective until next months billing cycle. Now I have charges from my bank. Not a good experience, especially as a new customer. I want my bank charges refunding

  • amalsasikumar amal sasikumar (@amalsasikumar) reported from Kingston upon Thames, England

    Which Broadband is better @virginmedia or @SkySports or any other mine is very slow and expensive

  • MrDigitalPanda Mr Digital Panda (@MrDigitalPanda) reported from Lambeth, England

    @virginmedia got a message to say it was fixed but my internet is still down Fault Ref: F007494959 This

  • SamanthaOvens Samantha Ovens (@SamanthaOvens) reported from Wandsworth, England

    @virginmedia I just checked thank you and it states there are connection issues that are being worked on presently. I have registered the issue as directed.

  • MarthaDArthur Martha D'Arthur (@MarthaDArthur) reported from Hounslow, England

    @mattbundy82 @virginmedia Oh they are appalling! I was a loyal customer for years until their service quality plummeted.... and the. They just blatantly started lying on my customer record in order to close jobs and complaints down that hadn’t been resolved. I left pretty decisively

  • Kev_McLoughlin Kevin McLoughlin (@Kev_McLoughlin) reported from West Molesey, England

    I move house and seemingly return to dial-up. @virginmedia guy was a man looking for a problem and probably saw a solution getting in the way of an easy day. @bt_uk say 2 weeks to £50 activation even though cables already in and I’m self-installing and it’s only 3-7mb !!!! 😠

  • sheavyn_tony Tony sheavyn (@sheavyn_tony) reported from Esher, England

    @virginmedia no internet since early morning trying to work your service is becoming a disgrace

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia @sirlordio No you get so many negative comments because your customer service and actual service is appalling. Am now told we will have to wait over 5 days for broadband and tv to be restored in sw5 9

  • bigtoneuk Tony Holder (@bigtoneuk) reported from Kingston upon Thames, England

    Hey @virginmedia! 3 days no internet or TV, you cancelled 2 visits because of ‘local network problems’, even though you identified a local fault in my premises. Can’t book another visit until the network fault is cleared. Oh, and to book it I have to call you again! #Fail

  • JHollid Jack Holliday (@JHollid) reported from West Molesey, England

    @GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠

  • Housewife6 Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia we have been without broadband, tv and phone for 2 days now😞 we are running out of data on our phones we r all on #virginmobile unlimited data would help us all right now!

  • Kev_McLoughlin Kevin McLoughlin (@Kev_McLoughlin) reported from Merton, England

    @virginmedia I did, I moved, Virgin cable is at front door but 2nd floor flat deemed insurmountable problem by engineers.jow I’m going from 140Mb @virginmedia to 3Mb BT. Disappointed to say the least.

  • g_davep davep (@g_davep) reported from Croydon, England

    @charley_ellx Best advise change provider virgin media has outsourced its call centre and those idiots in India don’t know how to solve the problem

  • AndyCockell Mr.Cocktail 🍸 (@AndyCockell) reported from Dorking, England

    @virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MattJones91 Matt Jones (@MattJones91) reported

    @virginmedia Hi - so I’m paying for a service (M100) which is delivering limited connectivity (in quite a small house) and I have to pay more to improve it because I’m not on an expensive enough package? That is not a good customer experience.

  • maverickhas Hasan Khair (@maverickhas) reported

    @virginmedia Waited 50 mins on phone-had to hang up as I couldn’t wait!Broadband is 14% of the speed I pay you A LOT of money for-has been like this for weeks.Have done all resets etc.Please advise on how to speak to someone to resolve this.

  • NathHawkeswood Nathan Hawkeswood (@NathHawkeswood) reported

    @virginmedia Sort your f*cking sh*t out! Useless service.

  • o1george1o GEO || Red Riot 🎃 (@o1george1o) reported

    @virginmedia get your **** together please, I have online lessons to attend and your shitty provider cant ******* provide. All bloody week, ty

  • ___R3TR0___ 👩🏻‍🚀🪐💫🚀🛰 (@___R3TR0___) reported

    Hello @virginmedia for the past 2 months or so, everyday, I get disconnected from the network at least 4 times a day. - can’t access phone calls, messaging or data. - very annoying when in the middle of a phone call and it just disconnects. - any advice? Thank you!

  • lukesmart89 Luke Smart (@lukesmart89) reported

    @virginmedia Yeah it’s down again. Lots of drop outs through the week and one major issue a week. It’s not acceptable service

  • GarwoodTweets 𝕵𝖆𝖘𝖔𝖓 𝕲𝖆𝖗𝖜𝖔𝖔𝖉 (@GarwoodTweets) reported from Blackpool, England

    @Luggage36 @virginmedia Yours still down? Mine went off at 10 and still aint back on.

  • xlaurenjessx Lozzy (@xlaurenjessx) reported

    @sophieebarber @virginmedia I thought my wifi just mark went down... it’s ridiculous my 4G isn’t strong enough to hold a connection either

  • medbhowens1 medbhowens (@medbhowens1) reported

    @virginmedia @CaeIo_0 It's down for me too in same area. It went off then came back on but off again now. Can you please get this sorted ASAP??

  • sci_twit 👁SCI👁 (@sci_twit) reported

    <SCI>watch ~ There are some problems indicated at Virgin Media. Not sure what or where as they don't have a Service Status Page.