Virgin Media Outage Report in Epsom, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 06: Problems at Virgin Media
Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, City of Westminster, Wandsworth, Hounslow, Southwark, Greater London, Carshalton, Mitcham, Coulsdon, Kensington, West Molesey, Fulham, Leatherhead and Twickenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| Croydon |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Isabell Schulz
(@murgeys) reported
from
Wandsworth, England
@virginmedia your customer service needs work! Been around the block for 2 days trying to get my number working, thought there was a solution, turns out it was a false promise and back to square 1. All because someone on your team decided to activate a SIM that I didn’t even have
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginmedia #broadband Virgin Media customer service are useless. They say they can’t do anything today as have system problems call back maybe tomorrow. Waste of money having Virgin Media broadband
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aliyah
(@_aliyahfaith) reported
from
Lambeth, England
Virgin media is the worst broadband ever!
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Fliss James
(@Flissej) reported
from
London, England
@virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.
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Hussey FM
(@djspeedy34) reported
from
Kingston upon Thames, England
@virginmedia is very bad
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Andre Gosine
(@AndreGosine) reported
from
Croydon, England
@virginmedia internet is a load of crap can’t even use WiFi in my house😭
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Aline
(@aline_diaredo) reported
from
London, England
@virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP
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Alice
(@alicebees1) reported
from
Esher, England
@virginmedia Hi! Our WiFi is constantly dropping out and not working even when the lights on the box look fine. And it can’t even reach around the whole house and it’s definitely not a big house! Is there any way you could sort it out as it has been a problem for a while. Thanks.
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It’s only curly at the front
(@sladey66) reported
from
Camberwell, England
@virginmedia Your telephone service claimed it was a general outage in my postcode between 2am and 2pm. I was up at 5am to take a call. I couldn’t take that call bcos I didn’t have a working tv/phone/broadband connection. No warning. No explanation.
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Deepak Mohan
(@dipakmoh) reported
from
Croydon, England
Wish you can apply same passion at @virginmedia . @ItsAdditti has been tweeting about the appealing service she is receiving from your company
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Jonny
(@jonnytbonewils) reported
from
Camberwell, England
@virginmedia enough is enough. Broadband in the Nunhead/ Peckham are has been useless for nigh on@a year. We were promised big improvements in Sept that never came. We now re-boot 2 to 3 times a day. Had enough of your suggestions that never work. Please arrange an engineer ASAP
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It’s only curly at the front
(@sladey66) reported
from
Camberwell, England
Dear @virginmedia. Broadband in SE15 3BS is still down. I cannot work. Please let me know where I can send the invoice for a day’s lost work. At current rates you owe me approx £250
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Isabell Schulz
(@murgeys) reported
from
Wandsworth, England
@virginmedia Unfortunately there is no solution and I’ll have to wait until the new SIM card arrives. Until then I cannot use what i pay for
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The Only Way Is Sussex
(@ali1m) reported
from
Redhill, England
@virginmedia No, it’s showing No Known Issues
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia another tweet to let you know how crap your service is...again. I’ve just joined up to virgin media store to purchase a film and it’s taken me nearly an hour to do all this-your keypad for signing is is prehistoric and sloooooooooowwwww
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
@itsjoerack @virginmedia Odd! I'm in Streatham. Not that close. Can't be local exchange if same issue.
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Jason Costellow
(@jasoncostellow) reported
from
Lambeth, England
@virginmedia The base light is a very light green, that’s on all the time. The Wi-fi light is green and keeps flashing. I’ve been running diagnostics checks for some months now, and it always says there’s a connection problem with the wi-fi.
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Wasim Khan
(@waz676) reported
from
Hounslow, England
@virginmedia @SkyUK everybody be careful virgin media sending a gangster for installation to the people house and you don’t listen to them they threatening customer
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Chris Hampson
(@chrishampson) reported
from
Richmond, England
@virginmedia is down. Area 3. Please fix ASAP.
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Deepak Mohan
(@dipakmoh) reported
from
Croydon, England
Shame!!! You shud terminate your contract with @virginmedia @Virgin @richardbranson
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark
(@shangalang80) reported
@virginmedia I’ve been trying unsuccessfully for the last few days to get through to you to speak about my contract as my deal period is about to end. Ive already submitted a complaint and asked for someone to call me. Your customer service is an absolute joke.
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Andy Starbuck
(@starbuck_andy) reported
@virginmedia hi, customer services number currently saying closed and to call back in office hours. Can you advise?
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Cecilia
(@Cecilia028xyz) reported
@virginmedia Hi, I would like to cancel the landline on my dad's behalf but he has lost and forgotten all the details for the account. Is there any chances we can solve this issue?
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BOSH!
(@BoshShipley) reported
@virginmedia have the most appalling customer service. I have an account in deadlock with monies owed and no contact from VM since the contract ended. Now they have sent a bill for items that have been returned. Tantamount to theft. Steer clear at all costs.
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Red Roger LFC #JFT97 Legacy fan and proud!
(@rogerpsan) reported
@Bullet_1986 Sod it.. Watched enough professional and real world independent reviews now... Upgraded to the Pro. 50gb for £2 more than I'm currently paying for 30! Plus I'm a virgin media customer so get free double data!!!
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Lisbon in the sun
(@cohenke67) reported
@virginmedia Can you please treat this as a matter of urgency. I have been messed about for 6 weeks now, this can't go on any longer. It needs sorted once and for all TODAY. Thanks
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Dakshat
(@dakshatt) reported
The audacity @vmbusiness has to deny support to their customers is commendable, truly. I reported no service & they’ve replied with a link to fault checker and said “type in your postcode and find out what’s wrong”. No service, no support - @LutzSchueler this is what you built?
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Raydean Dias
(@raydean09dias) reported
@virginmedia you guys have the worst internet I would like to cancel it but your contracts also almost squeeze people of their hard earned money ! If I have to manually restart my router 7-8 times a day then what’s the point of paying for a service?? This is extremely poor
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Rachel England
(@Rachel_England) reported
@virginmedia Please don't tell me to call your customer services because every time I have to explain this absolute omnishambles I lose a year of my life.
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Andy Craven
(@BoshShipley) reported
@virginmedia I’m currently speaking with one of the team on the phone and they have suggested sending a colleague to my home to find the items. Absolutely ridiculous. This matter, along with the issue in deadlock, will be escalated to CISAS this afternoon as VM have provided no resolutions