Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Epsom, England
The most recent Virgin Media outage reports came from the following cities: Caterham, Croydon, Southwark, Walton-on-Thames, Hammersmith, City of Westminster, Redhill, Leatherhead, Hounslow, Mitcham, Merton, Greater London, Ashford, West Byfleet, and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 Caterham
|
Internet | 17 hours ago |
|
Croydon
|
Internet | 19 hours ago |
|
Southwark
|
Internet | 21 hours ago |
|
Walton-on-Thames
|
Internet | 21 hours ago |
|
Croydon
|
Total Blackout | 23 hours ago |
|
Southwark
|
Internet | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Christian Hose (@CPH83) reported from Wandsworth, England@virginmedia why is my internet and TV down? 2nd time in a month, which is not acceptable when you’re paying over £100 per month. Please resolve this asap
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Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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Ian May (@Eyebee) reported from Hounslow, England@virginmedia This hasn’t cured the issue of sudden connection drops from all devices using Wi-Fi
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Lisa (@PeakeCondition) reported from Wandsworth, England@virginmedia I got through. They made it worse. Now nothing in my house works as wifi is down. They told me they updated some internal software. What?!? Please advise, as I’m in a worse state now than I was before the call.
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Lisa (@PeakeCondition) reported from Wandsworth, England@virginmedia Every time I’ve called it’s been over an hour before I’ve given up. I just lose the will to live. Do you have an actual customer service that works? When I got through previously, they haven’t provided solutions. It’s a real let down in an otherwise decent offering.
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chrisbushephotography (@chrisbushe) reported from Merton, England@virginmedia I have never opted in so will check data protection to see if it’s even legal to communicate with me unwanted marketing garbage
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Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England@SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option
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Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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Will Rostron (@willrostron) reported from Merton, England@virginmedia having WiFi issues in SW19 - can you let me know when it’s due to be fixed?
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chrisbushephotography (@chrisbushe) reported from Merton, England@virginmedia Nope as am disabled often with no access your service is awful
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nuala burgess 💙 (@nualaburgess) reported from Hounslow, England@virginmedia My internet is the issue. I do not own a TV. I rang and was told Ofom would decide if we're entitled to any kind of compensation. We just want a reliable internet service from @virginmedia.
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Lisa (@PeakeCondition) reported from Wandsworth, England@virginmedia It’s not letting me sign in. Can you check Wandsworth please?
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Derek (@derekxgl) reported from Kingston upon Thames, England@virginmedia had broadband issue last Saturday, yesterday, and today. It's totally unacceptable, especially when wfh. Have to get contract cancelled because there is no other choice.
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Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England@virginmedia Of course no change.. nothing has been done..? How can I speak to someone, anyone at Virgin media? I can’t even cancel my contract on line.
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The at home gooner (@GoonerArmchair) reported from Epsom and Ewell District, England@virginmedia I’ve upgraded to sky cinema and sky sports but the catch-up isn’t working. Been told it takes 24 hours. If it’s not working by this time tomorrow I’ll be cancelling and looking into a better service provider
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chrisbushephotography (@chrisbushe) reported from Merton, England@virginmedia I never opted in so maybe you can do this for me
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Vìncere. (@VictorJ1987) reported from Brentford, England@virginmedia seriously. Its been 5 weeks now, have you still not fixed the issues?! Can you then deduct 5 weeks of bill payments for us. Jeez.
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Ian May (@Eyebee) reported from Hounslow, England@virginmedia 1. I already have this app. 2. It didn’t work with hub 4 3. The problem is NOT Wi-Fi dead spots as the Wi-Fi will drop when I’m only a couple of feet away from the router.
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Ian May (@Eyebee) reported from Hounslow, England@virginmedia Ethernet is fine. It’s when I contact my tablets and phones that it continually drops out. Hub3, whilst having poor range, had a solid connection.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lee Hannan (@LeeHannan1) reported@virginmedia 0345 numbers are premium rate are they not? Given the massive wait times surely they should be contacting me? What is the standard turnaround for a complaint?
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sneaker52 (@sneaker52) reported@virginmedia No just heard someone in the background and they hung up! I’m assuming there’s 14 day cooling off period. As currently you’ve installed something that doesn’t work. All I need apparently is the wi-fi pods but can’t get anyone to send. Please escalate as a complaint
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Matt G (@secretlyf_1) reported@virginmedia I'm having intermittent signal issues. How do I fix this?
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Rachel Plunkett (@RachelMyers7) reported@virginmedia once again now internet connection tonight! So unreliable, what is going on?? Initially it says no problems in the area, then further on it says there is. Frustrating!
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Jack Golden (@D24Golden) reported@virginmedia Yes you are still over €100 more expensive like for like, I want to leave and you are squeezing me despite me running my full 12 months well anyway you have lost a customer for life now not just one year!
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Scott Cassidy (@scottyjcass88) reported@virginmedia I just wanted to make sure it was logged and noted. Weather can be massive issues. Thank god it didn't happen on the weekend and the kids have no morning cartoons lol
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steve holloway (@frimleygreener) reported@virginmedia Nothing in the gu166ju area. This "outage" is constantly referred to on the 'phone help line by Virgin agents though.
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Cheggers (@Chegson) reported@virginmedia Warzone 2 release day and my Internet is down! Of all days man! Sigh! 😢
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Ash (@AshboDev) reported1Gbps @virginmedia service, 300KB/s on steam, and YouTube is lagging. total DL speed on NIC with Steam, YT and various tabs? 5Mbps... Absolutely shocking...
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Shane Williams (@Willo_1969) reported@virginmedia No I gave up. Will email a complaint if you can plse provide an email and will raise with Ofcom. Thanks.