Virgin Media outages and service status in Epsom, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
Most reported problems in Epsom, England
- Virgin Media generated 0 outage signals in the last 24 hours around Epsom, including 0 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Mar 21, 10:13 PM GMT.
- Internet (33%)
- Total Blackout (33%)
- Wi-fi (33%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Epsom, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Croydon, Southwark, City of Westminster, Wandsworth, Ashtead, Tadworth, Redhill, Kingston upon Thames, Westminster Abbey, Caterham, Walton-on-Thames, Leatherhead, Lewisham, and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Total Blackout | 15 minutes ago |
|
Croydon
|
Internet | 5 hours ago |
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Hammersmith
|
Internet | 10 hours ago |
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Croydon
|
Total Blackout | 13 hours ago |
|
Hammersmith
|
Internet | 13 hours ago |
|
Croydon
|
Wi-fi | 14 hours ago |
Community Discussion
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Aman Jain (@aman_ja) reported from Camberwell, England@virginmedia Hi, my broadband is down and I'm unable to get through to your customer service
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Nick (@alfredbulbasaur) reported from Kingston upon Thames, England@virginmedia I'll call later about my issue but figured I'd let someone know about the messaging issue, just in case no-one else has
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Nick (@alfredbulbasaur) reported from Kingston upon Thames, England@virginmedia they said "I wish I could help however, being from Technical message team we do not have the access to check bills or package change"
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Jordan Dodds (@jordandodds28) reported from Lambeth, England@virginmedia Stop replying to other people’s tweets and just tell me how I can get the internet up to the speed that I pay for / my contract states as a minimum requirement. Otherwise I will cancel.
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DanWot (@danwot) reported from Spelthorne District, England@virginmedia So basically your as pointless and useless as the agent I spoke to yesterday. You've listened to my complaint and not moved it on or helped. You've asked me to contact them AGAIN. why did u bother asking me for all the info. Total pointless exercise. Very disappointing.
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DanWot (@danwot) reported from Spelthorne District, England@virginmedia No COM number. Email from resolution team saying sorry got a complaint. The guy I spoke to yesterday chasing up the complaint was dreadful. Put me on hold for 30mins of a 45min call. Ended up by saying the person handling this will call me. Clearly wanted to get rid of me.
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Jordan Dodds (@jordandodds28) reported from Lambeth, England@virginmedia We just have a Fibre m50 broadband package, no TV. We’ve rebooted several times and this does nothing. Nothing unusual with modem lights, just a very slow connection, 4mbps. Only one device maximum works on the WiFi at a time which isn’t right.
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noo noo (@nannynoonoo1) reported from Lambeth, England@virginmedia If u did appreciate the feedback u would have read the complaint & not left my son phoneless whilst travelling selling a 900£ phone that doesn’t work on your network how is that helpful You have not resolved anything
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Delboybaisden 📸🎥 (@Stefan_baisden) reported from Hounslow, England@virginmedia I'd rate as top 5 worst #CustomerService #CustomerExperience ever. I wish I never left Sky.
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DanWot (@danwot) reported from Spelthorne District, England@virginmedia My new price would be cheaper. All brilliant. I then rec'd an email to say thanks for the changes to the package and I've had things removed. I asked on 3 occasions that was anything changing, agent said 100% no! Totally lied too. Very poor. Please explain how this is acceptable
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Kevin Blaker (@kev_blaker) reported from Banstead, England@virginmedia how stupid are you, said I would leave 5 months ago, so retentions offered me a new deal until May 2020, so agreed £82 a month, 5 Months later still paying over £100 and every month I call and get told we will sort it, think I should just go to @sky #hopeless
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DanWot (@danwot) reported from West Molesey, England@virginmedia Not enough though to proactively get someone to call me to help me. Just to reply to the message. Well done John. Fantastic customer experience for me! #virginmedia #shamblescustomerservices
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Ricxrules (@Ricxrules) reported from Wandsworth, England@virginmedia Buyer be ware... virgin lies and also have selective memory .. can’t wait to end this contract ... will never buy from you even if you were the cheapest .... #badsupplier #london #unprofessional
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Help Leila (@HelpLeila) reported from Kensington, England@richardbranson #virginmedia #virginfamily #London #UK #Sydney why fly @VirginAtlantic @VirginAustralia when you’re not treated with respect as a customer - fly nxt time with @SingaporeAir
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DanWot (@danwot) reported from West Molesey, England@virginmedia I've made a complaint over a month ago without a response. Your not following your own complaints procedure. I followed up with a call yesterday, constantly placed on hold, 45mins later told someone would call me back. So far no call!! Someone call me please!
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zzkhan (@ZZK963) reported from Hounslow, England@virginmedia No internet since 1pm today, I’ve got a business broadband account, appalling customer services ... they haven’t a clue what’s going on. Online Service status page showing “All green” ... Liars!
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DanWot (@danwot) reported from Spelthorne District, England@virginmedia I used your on line option of raising a complaint as the previous call took 30mins. Could handle another long call. Nothing has happened so chased it up yesterday. 45min call and nothing resolved. Agent just said someone will call me today. So far no call.
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Kamal Singh ツ (@KamalSingh_28) reported from Kingston upon Thames, England@SkyHelpTeam WORST company I have ever signed upto in my life. Made a bad decision to leave @virginmedia and it's time sky own up they messed up and dodge all of my calls and complaints and when asked for a final letter so I can complain to @Ofcom they refuse too.
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zzkhan (@ZZK963) reported from Hounslow, England@virginmedia Still no@broadband service after following troubleshoot steps. Please get your sh*t together.
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Ashish Patel (@Ashishpatel1972) reported from Croydon, England@mac1882thfc @SkyHelpTeam @virginmedia Been with @virginmedia in the past & had loads of issues with them in my area unfortunately & the hiking up on charges was not helpful despite being a loyal customer of 16 years & poor customer services attitude.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Simon Poole (Sim0nTrains/Cyber Trades) (@Sim0nTrains) reported@virginmedia good morning, just wondering is there a massive problem with virgin wifi, tried resetting my router 4 times but can't connect to the Internet and wondering if it down?
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Ed Thomson (@ThomsonEdwint) reported@virginmedia Thanks. I have spoken to you many times about the process of getting Sky sports to operate on the laptop and can’t understand why you can’t have it the same platform as BT sports which comes on instantly you choose the channel. Virgin shouldn’t be offering poor technology 🤨
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Tokyo (@Tokyo58917350) reported@virginmedia this is the second day I’m having issues staying connected to the wifi in the Cardiff area. Not ideal considering I WFH and am having to use my mobile data instead
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Have you seen this tweet? (@Denica_1) reported@virginmedia Right enough is enough, another day and nearly no internet for a week and you expect me to pay over £50 a month for this service. I’m getting no where with this account so I’m going to switch. Shocking services and I’m done!
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Shruti Kapoor (@shrutskapoor21) reported@virginmedia Hi, I have been told that the construction team needs to come and fix some cabling work outside the house. I have had 7 visits so far and they say it’s not their job and another team will visit. I’m frustrated of raising a complaint with customer care. Who can help?
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BEER FROM THE WOOD ® (@bftwni) reportedVirginmedia just went down. Hope its not an all day thing Fire up the toaster me thinks
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Andy Hale (@watchdog1964) reported@GazzaG1 @nabeelmahmood14 @virginmedia Look up Chief Execs email online and write to him, explain whats happened clearly with dates and evidence to back it up. I did after 18 mths of trouble and the result was very good
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Peter Sweeney (@_Hairdo_) reported@virginmedia Hi, I have one of your nynex boxes on my outdoor wall. Can you please tell me how I can arrange for this to be removed? I am not a VM customer
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rachel (@rachsclarke) reported from Middlesbrough, England@virginmedia can you confirm your sky sports red button will be working tonight for the Boro match as there is always problems with it, as if it’s not I’ll purchase the match with a different provider instead. Plenty of notice here for an 19:45 kick off
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Brett Richardson (@Brettboy79) reported@virginmedia Well sort the signal out on Middleton, I. Manchester, or I'll be finding someone else.