Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Epsom come from postal codes KT19.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 01/17/2026 12:05

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Beckenham, Hammersmith, Croydon, Addlestone, Fulham, City of Westminster, Reigate, Mitcham, Leatherhead, Merton, Redhill, Ashtead, Southwark and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomBeckenham TV
United KingdomHammersmith Internet
United KingdomLondon TV
United KingdomCroydon Internet
United KingdomLondon TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • Dizzyeek Julian D 🇪🇺 #FBPE 3.5% #proEU 🇧🇬 (@Dizzyeek) reported from Brentford, England

    Hi @virginmedia , my @E4Tweets HD channel 145 has been off for weeks.. What is going on? Ive tried everything to fix it but the problem is not with me...

  • justclearuk Just Clear (@justclearuk) reported from Richmond, England

    @virginmedia shocking service lately and we are not happy clients, with broadband being down. We were forced to upgrade and then the engineer didn’t even bother to show up. Waited over 4 hours on the phone. Finally had enough and will be disconnecting.

  • DanielBurns91 Daniel Burns (@DanielBurns91) reported from Dorking, England

    @virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!

  • ART_67 Alex Taylor (@ART_67) reported from Wandsworth, England

    Ordered broadband from @virginmedia on 02/11, earliest installation was 20/11 (tomorrow). 7.45pm tonight I receive text with no explanation rescheduling installation to February! Customer service line is closed. We need broadband for work, this is appalling service.

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from London, England

    @virginmedia The auto response system is terrible & apparently someone should have responded to my refund query & guess what? No one has bothered.

  • KrLwsn Karl Lawson (@KrLwsn) reported from London, England

    @virginmedia Please could you arrange for a customer service advisor to call me. I've been holding 56 minutes, and my line was cut off while speaking to a member of your team. Feel free to DM me for more information.

  • TheRealMrDrew G (@TheRealMrDrew) reported from London, England

    @virginmedia That issue fixed itself. However, this evening we're getting the same problem. This has been going on for the past week on and off. I'm now told that the issue is estimated to be fixed by 2pm tomorrow - the service we've received from Virgin has been particularly poor of late

  • CarlyCella carly cella (@CarlyCella) reported from Wandsworth, England

    @virginmedia what is going on with your broadband and would help if your phones are answered by someone who can actually help!!!

  • chrismsutcliffe Chris Sutcliffe (@chrismsutcliffe) reported from Camberwell, England

    @tzusj @virginmedia .@virginmedia are just the worst. Over the course of about four months we found they incentivise their call centre staff to full on lie to you. Awful business practice, puts their service staff in a real bind

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    Hey @virginmedia what’s going on. Want to cancel my dongle data number but 789 number not working, chat not working, message sending not working. Any ideas or have you cut yourselves off from the world. It’s not great is it ?

  • DWozza Wozza (@DWozza) reported from Merton, England

    @virginmedia someone just answered and then put the phone down on me

  • DWozza Wozza (@DWozza) reported from Merton, England

    @virginmedia I waited for a hour and twenty minutes and your guys out the phone down on me and you haven’t even got the courtesy to respond?

  • MissMikaSimmons MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England

    @virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?

  • StephenHance1 Stephen Hance (@StephenHance1) reported from Lambeth, England

    @flyinggirlsarah @virginmedia That’s actually a really good idea Sarah, thanks. It’s like Catch 22. They say to call, the phone message refers you to the website, and the website tells you to call. The last time I had customer service as bad as this was @VirginAtlantic ! What’s the connection, I wonder?

  • MissMikaSimmons MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England

    @virginmedia Awful. I ask you again - what exactly are you spending customer fees on?

  • hdl_dl helena (@hdl_dl) reported from Kensington, England

    @virginmedia Hi, still with the problem. Broken and distorted image and audio

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    @virginmedia what is going on 789 not working, chat room not working ,cannot submit query online. Want to cancel my dongle data contract but impossible to get through to you. aarrrggghhhh

  • MoriartyMark Mark Moriarty (@MoriartyMark) reported from Merton, England

    @virginmedia don’t really enjoy my internet going down 5 times a day is there any danger of anyone answering your phones so I can get them to take this **** out?!

  • Peterprince Peter Prince (@Peterprince) reported from Redhill, England

    @virginmedia since supposedly upgrading the network in #reigate on 5th November broadband is constantly dropping out and to make matters worse customer service is uncontactable. What are you doing to provide a consistent broadband service

  • MissMikaSimmons MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England

    @virginmedia Yes the TV is down in my area. The wifi is fine. I have known this for days and no one at Virgin media picks up a call or returns the text. I’d like to cancel my account

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JessAlderwick Jess Alderwick (@JessAlderwick) reported

    @virginmedia I am regretting switching from @SkyUK to virgin already! Can’t even watch a movie on Disney + without the internet dropping out three or four times. Sky may have been slower but it NEVER did this?! Been less than 2 weeks since install 😓

  • Mitchstringer Mitchell Stringer (@Mitchstringer) reported

    @virginmedia i have ran this twice, no service issue.

  • mariejefferis Marie Jefferis (@mariejefferis) reported

    @virginmedia any chance you fix the ongoing issues in the WD19 area? You’d soon moan if I didn’t pay my bill, how about you give me the service I pay for!!!

  • GuyCaruana Guy Caruana (@GuyCaruana) reported

    Getting seriously fed up with losing the satellite signal every time it rains heavily! May be time to move from @skytv to @virginmedia

  • _aaaamber amber (@_aaaamber) reported from Grimsby, England

    @virginmedia was installed today and the connection isn't great so far. Please could someone DM me for help? Tried the website and calling and no help at all.

  • YourBoyYacine Yacine says BLM, Free Palestine! (@YourBoyYacine) reported

    virgin media more like, really bad.

  • Sheffield_Boy Marc Riley (@Sheffield_Boy) reported

    @virginmedia Seems there's an issue in the area as our neighbour's is also down. Guess there's a wider issue that I shouldn't have to spend a lot of money on that phone call to resolve? (Don't have a VM phone available)

  • Kawasaki_mad Pete NEG (@Kawasaki_mad) reported

    @virginmedia I did reach a conclusion that was that I was not really valued as a loyal customer untill you we told up till then you / the company you work for rip off their so called loyal customer base. They don't give two hoots about loyalty and the true value of the service less than £19

  • Mags2u77White maggie white (@Mags2u77White) reported

    @virginmedia why does my service stop everytime we have some rain.. ffs fix-up

  • KingswoodHornet Gareth (@KingswoodHornet) reported

    @virginmedia Oh, ok. That’s alright then, I just won’t work, my wife won’t keep her business running and my eldest needn’t worry about revising. Great to know that customer service still exists….THAT, is also #sarcasm just in case you thought it was a compliment @virginmedia