Virgin Media Outage Report in Epsom, Surrey, England
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The latest reports from users having issues in Epsom come from postal codes KT19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, Brentford, Croydon, City of Westminster, Redhill, Caterham, Woking, Mitcham, Fulham, Hounslow, Ashtead, Feltham and Carshalton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Hammersmith |
||
| Hammersmith |
Wi-fi | |
| London |
Internet | |
| Southwark |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Kat P
(@KateProudman) reported
from
Richmond, England
“I'm really sorry to hear your business is closing and we really appreciate we are facing some difficult times due to the COVID 19 pandemic. However we will not be able to place your account on hold. your service will continue to run as normal.” Not ok #Virginmedia ! @vmbusiness
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Ben Owen
(@BenPOwen) reported
from
Wandsworth, England
@TomGeorgeBest @virginmedia I live in South London and this keeps happening to us too. Internet cuts out between 10-11am and then again between 3:30-5 every day. We pay for 50mbps and have internet speeds as slow as 0.9mbps. So frustrating.
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Dr Andreas Krieg
(@andreas_krieg) reported
from
Hammersmith, England
@virginmedia It still comes and goes. Absolutely unreliable to work from home when I get kicked out of conference calls because the broadband is down. This is very poor after almost 12 hours! #WorkFromHome
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i hate you
(@LukasDiSparrow) reported
from
Camberwell, England
@virginmedia YOU DO NOT ANSWER THE PHONE!!!!!!!! AND IF YOU DO YOU PUT ME ON HOLD AND HANG UP!!!!!!!!!!!!😡😡😡😡😡😡
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i hate you
(@LukasDiSparrow) reported
from
Camberwell, England
@virginmedia YOU **** HEADS JUST HANGED UP ON ME WHEN I WANTED TO CANCEL!!!!!!!!!!
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One Paved Court
(@OnePavedCourt) reported
from
Richmond, England
Please can you advise help for small businesses who have had to close due to #COVIDー19 and can’t afford to keep on paying for broadband @virginmedia.
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Will Ricketts
(@tb_doc) reported
from
Merton, England
Shit just got real! Not only am I self-isolating, but my @virginmedia WiFi keeps going down #FirstWorldProblems 😱
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gary marshall556
(@GMarshall556) reported
from
Ashtead, England
@virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!
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alex barnicoat
(@BarnicoatAlex) reported
from
Chertsey, England
@virginmedia Have been trying to contact customer services through chat and phone for the last 5 days. We went through the broadband order process. Reference number WS6730830. We are no longer moving due to COVID so need to cancel this. Please help.
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Susie20RF
(@pandsreid) reported
from
Merton, England
@virginmedia @BBCNews @MartinSLewis terrible terrible service. Student daughter has been on hold for nearly an hour trying to cancel a simple rolling monthly student Internet contract. “I’ll just get my colleague” and “why do you want to cancel” doesn’t cut it. Very very annoyed
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tommy harper
(@daguvernor) reported
from
Wandsworth, England
@virginmedia once again trying to contact virgin media is a no go a proper waste of time contract has run out trying to cancel they have put the money up to £60 a month for basically 2 freeview boxes I have cancelled my direct debit which is due on the 7 april what a scam😡
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Jerry Daykin
(@jdaykin) reported
from
London, England
@MichaeljonF Good question... just having a bit of an iffy connection last few weeks. I have a full on Google WiFi Mesh network... tried to iron out a couple of dubious hacks in the system... plus I’ve upgraded the core hub to the Nest WiFi Router now. Starting to suspect it’s Virgin Media 😂
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David Clark
(@DavidClark38) reported
from
Richmond, England
@virginmedia whilst I understand there are far more important issues currently happening please stop charging me for using @NetflixUK. I’ve called you, emailed and tweeted in the past, yet you still keep doing it. I pay @NetflixUK directly!!!!
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Virgin Media’s shit service strikes again at the weekend...was about to watch a film on Amazon Prime!!! @virginmedia
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June
(@June299858) reported
from
London, England
@virginmedia Hold on while I transfer you to one of the team, who will be able to assist you with this query further. Please be aware that replies from this service are not immediate, allowing you to get on with your day. *17 hours and still waiting*
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tommy harper
(@daguvernor) reported
from
Wandsworth, England
@virginmedia tried everything to get through keep getting cut off no email service i understand these are difficult times you have whacked my bill up im out of contract so ive cancelled my direct debit ill wait to hear from you VERY SOON
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Richard Bristow 👨🏫🙋♂️
(@rjbmus) reported
from
Kingston upon Thames, England
Trying to remote teach when @virginmedia is unreliable and down is really impossible. Quarantine just got worse..!
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🧑🏿🦼Ash Patel🧑🏿🦼
(@Ashishpatel1972) reported
from
Croydon, England
@harispurs82 @SkyHelpTeam @virginmedia Hence my point initially being Brandon owns a fraction of VM I don’t see them doing what Sky have done for for their customers. @skytv are far better for customer service.
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Dr Tom Moore 🏳️🌈 🇪🇺
(@Theoryjoy) reported
from
Kingston upon Thames, England
@virginmedia It couldn’t happen at a worst time. Last time it was down there days and was completely confused by the statutory compensation scheme.
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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xx DeeBee xx
(@DonnasDoodles) reported
We've made the decision to leave @virginmedia after being customers for 24 yrs (post NTL).We've suffered poor BB svce for so long we can no longer keep throwing money at it. Contract was for 200mps consistently we're lucky if we hit 50 max. £288 to end early though!!! 😡#ofcom
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Lucy Ware
(@amazelucy) reported
@virginmedia the absolute worst experience trying when actually trying to become a customer! Nothing but broken promises of dates, lies and rudeness from your “customer service”. Just horrendous.
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Quetiapina. Granarchist. 🏴🏴☠️
(@quetiapina1) reported
Hey @virginmedia I’ve just phoned for the 4th time since I cancelled my 20 year account with you. And the poor call handler was unable to get into my account in order to get my TiVo box and modem collected. It is unwanted in my home. On Saturday 28/5 the equipment will be
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Dr. Ray Campbell #GoldStrike
(@RayCampbell19) reported
@virginmedia As soon as Hyperoptic or Community Fibre is available here, I'll be cancelling my contract with Virgin Media. You had your chances and you still let me down.
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siân into yiling
(@sianofhel) reported
@virginmedia The account holder is on holiday unfortunately will this be an issue for me contacting the line
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jerry
(@jerrywilki) reported
@virginmedia @SouthamptonFC I would - but unfortunately I live in Salisbury and all virgin services have been out for 2 days now so can’t actually use what I pay for - total garbage
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Winny
(@CalNoon) reported
@virginmedia Absolutely fuming at your company taking another £77 from my mums a/c after cancelling 26/3/22. Customer service is shocking. You have lied to me. 6 phone calls later & still no joy. Contract ended 29/3. You are a joke!!! Try to complain given same no.
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ᴋɪɴɢᴍᴏɴᴋᴇʏ
(@kingmonkey25) reported
@virginmedia - just joined online, was given a number to call to defer the start date, called & was transferred to your sales department. The person I spoke to (male) was so rude & condecending I'm now considering taking my business elsewhere. Shocking customer service.
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narmstrong
(@narmstrong) reported
@virginmedia @J_cool_LL Your Ireland call centre says they’re opened now but theyre closed. Also you’re not sending out confirmation emails when registering my account online. Basically I’m blocked in getting a small piece to of info I need (my landline). Can you help?
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Winny
(@CalNoon) reported
@virginmedia So I asked for an email or tel no for help they sent the same no out. They have lied to me again and again