Virgin Media outages and service status in Epsom, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Hammersmith, Mitcham, Richmond, Leatherhead, Laleham, Hounslow, Redhill, Weybridge, Brentford, Walton-on-Thames, Addlestone, Wandsworth, Ashtead, and Tadworth.

City	Problem Type	Report Time
Croydon	Wi-fi	10 hours ago
Hammersmith	Internet	11 hours ago
Hammersmith	E-mail	11 hours ago
Croydon	Total Blackout	13 hours ago
Mitcham	TV	14 hours ago
Croydon	Internet	16 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 1 minute ago from Wandsworth, England

  @virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?

• 
  Philip 🦅 (@Phil_Swallow) reported 5 minutes ago from Croydon, England

  @vmbusinesshelp @vmbusiness Ah, so when there will be nothing to do or see you will become interested, is that the customer service ethos at VMB? Staggering, but not surprising

• 
  Chris 🏳️‍🌈🇪🇺 (@strutcakes) reported 8 minutes ago from Lambeth, England

  Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.

• 
  simone clark (@iglu_sim) reported 13 minutes ago from Kingston upon Thames, England

  @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

• 
  Rana Rahman (@ranaraptor) reported 14 minutes ago from Wandsworth, England

  @virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown

• 
  Mike Fuller (@ninepine) reported 16 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  R. Aaron (@aaronuart) reported 25 minutes ago from Merton, England

  @virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!

• 
  peter james wigley (@pjwigley) reported 29 minutes ago from Kingston upon Thames, England

  @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

• 
  Nada Tharanee (@ntharanee) reported 31 minutes ago from Sutton, England

  @virginmedia Bad service!

• 
  Ravinder Judge (@judge_ravinder) reported 33 minutes ago from Hounslow, England

  @virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution

• 
  Beth (@bethcanadian) reported 38 minutes ago from Lambeth, England

  @virginmedia I came home to it working so whatever you did to fix it, thank you!

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 40 minutes ago from Spelthorne District, England

  @virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left

• 
  Ravinder Judge (@judge_ravinder) reported 42 minutes ago from Hounslow, England

  @Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 43 minutes ago from Richmond, England

  @virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please

• 
  Robert Hallam (@Robertfhallam) reported 43 minutes ago from Spelthorne District, England

  @virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!

• 
  Andrew Wood (@andrewlwood) reported 45 minutes ago from Hounslow, England

  @virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.

• 
  John T Davies 💙🇺🇦💛 (@jtdavies) reported 46 minutes ago from Hounslow, England

  @realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 54 minutes ago from Hounslow, England

  @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

• 
  Deano (@Deano1969) reported 57 minutes ago from Wandsworth, England

  @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

• 
  J (@not_on_fire) reported 57 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  v (@CourageHonour) reported 6 minutes ago

  @virginmedia virgin media absolute joke with no customer service of any use....totally given up trying to resolve issues......bye...hello sky.

• 
  AJ (@The_Broski_Boot) reported 9 minutes ago

  @virginmedia we are now over 12 hours into this issue without any meaningful update Under the Consumer Rights Act 2015, services must be provided with reasonable care and skill. A prolonged outage without resolution or communication may breach this. Can you please update

• 
  adam (@adam_2510) reported 10 minutes ago

  @virginmedia absolutely shocking customer service. Told by an agent I one price and now I’m in a contract at the wrong amount! Virgin media sales people lie even when I have the proof!! Absolutely poor customer service do not buy Birgin Media!!!!

• 
  karen (@karenwigg1) reported 21 minutes ago

  @virginmedia since having new TV box installed, I am now awaiting my 3rd visit from an engineer to fix yet another problem. Getting a bit fed up with this now.

• 
  El Guapo (@ElliotJackson11) reported 21 minutes ago

  Virgin media being down for like 3 hours Jesus Christ!

• 
  David Richards (@DWRICHARDS) reported 22 minutes ago

  @virginmedia Thank you. I look forward to doing so after the current period of 30 days (in which to issue a replacement cheque) has expired and when I will need to renew my attempts at scaling your high security battlements!

• 
  Deano (@deanspread) reported 23 minutes ago

  @virginmedia Well I’m at work now but it was working then going off for a couple minutes then back on all day. Then about 9pm went off for 20 mins then back on. Went on your page to check the service and it was saying nothing was wrong.

• 
  ShinP3ngy (@NotSoP3ng) reported 24 minutes ago

  @O2 is **** for customer service since the Virgin Media merger constantly logged out an log back in won’t let me pay on the app can never get through when I’m at work sort this **** out man I’ve been with you forever same number everything

• 
  twocakesdakes (@2cakesdakes) reported 24 minutes ago

  @virginmedia why does your call centre phone me about 3 times a day then just hang up when I answer?

• 
  Brian Geekie (@geekiebrian) reported 25 minutes ago

  @virginmedia I’m still locked out of my virginmedia account after waiting 15 working days for resolution of this problem