Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Southwark, City of Westminster, Mitcham, Hammersmith, Beckenham, Addlestone, Fulham, Reigate, Leatherhead, Merton, Redhill, Ashtead and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| Southwark |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Ella Darlington
(@BellaBtweets) reported
from
Croydon, England
@virginmedia waiting to speak to a customer services rep a week before the outtage for over half an hour. Never got through. I need to talk to someone about reducing payments for an absent TV service and intermittent broadband. Thanks.
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Emma Quick
(@EmmaAintQuick) reported
from
Wandsworth, England
@AnaBooks @virginmedia Trying to teach my adult tap class tonight was impossible, couldn’t even hotspot from my phone because I’m on Virgin Mobile and that was down too!
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Simon Bostic
(@lifesmarrow) reported
from
Lambeth, England
@virginmedia The link you give to read details of the latest broadband issue doesn't work. Even the website is down. Too many problems now - almost daily. I am out of contract - considering reverting to BT. Not what we need in #lockdown #poorcustomerservice #virginmediadown
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia you say the issue has been fixed when clearly it hasn’t because lots of customers are still having connectivity problems. Far from ideal as I can’t connect to client video calls :-(
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Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
Ha! @virginmedia reminding us to #StayConnected when it's internet service has been dropping out all night.
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Shinykathy
(@shinykathy) reported
from
London, England
@virginmedia My internet is super slow I pay for super Fast!! Help!!!
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Paul Farmer
(@PaulFar47747735) reported
from
Kingston upon Thames, England
@virginmedia Down again!!
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Teresa Whitfield
(@teresawhitfield) reported
from
Croydon, England
@Ross_Feeney @virginmedia PPS....we haven’t got a good enough 4G signal for that either 😩
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Camilla Audia
(@camillaudia) reported
from
Merton, England
@virginmedia Get it together, I cannot even open the website to register loss of service! Sw20/sw19 are down on and off since 5pm...
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia service is down in the Reigate, Surrey area - your app says the problem is known, please advise when this will be sorted. Thank you 🙏
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Ben Owen
(@BenPOwen) reported
from
Wandsworth, England
@virginmedia Well it’s been six weeks now of it going down every day. I hate having to tweet you about it (and you probably do too)! We called today and were told it would be fixed this morning...then 4:30...and it’s still terrible.
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Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@virginmedia The website is not working, service has gone down again (4th time today)
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marife narito
(@shiken93) reported
from
Spelthorne District, England
what’s happening to our internet Virgin media on & off service 😂
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Teresa Whitfield
(@teresawhitfield) reported
from
Croydon, England
Still waiting @virginmedia for a technical support call! It’s hard enough as it is with home working and homeschooling without having to add in a crap internet connection too #virginbroadband #virginmedia your #fibrebroadband is worse than dialup!
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia We are back online, it’s very intermittent in our area tho and I know others are having the same problem
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Charles Roberts @ AWS
(@Charles545587) reported
from
Ashtead, England
@virginmedia are still having problems bringing services back online. #virginmediadown
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thereshegoes
(@thereshegoes17) reported
from
Merton, England
@virginmedia There still seems to be a problem with internet dropping out
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Teresa Whitfield
(@teresawhitfield) reported
from
Croydon, England
@virginmedia It’s been rubbish for ages, not just the past few days. The signal from the box is so weak in the house. The signal comes in and out and it’s not great when we are all using it. Working and schooling from home has highlighted how slow the connection is 😳
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BANNERWORX
(@BANNERWORX) reported
from
Croydon, England
@virginmedia Perfect timing when it happened to me, cut a customer off mid rant 🤣🤣 👍🏾👍🏾 but I did have to call him back and listen to his rant for 35 minutes after finishing work 😩😩
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Frank Andreas
(@frankandreas3) reported
from
West Molesey, England
@virginmedia the internet has been terrible today and has died again just now. Can you let me know if you are able to fulfill the contract I pay for or if I need to look for another internet provider. Absolutely terrible
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Seb
(@Seb46714290) reported
@virginmedia is it broken? The internet is off and your app isn’t working on the mobile?
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PCos9 🔴⚪️⚫️
(@cossie_9) reported
@virginmedia How about I provide you my account details by direct message and you can look at the extensive detail already lodged? I haven’t been speaking to anyone. That’s the problem.
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alex
(@lfcalexx6) reported
@Tripeirooo @virginmedia yo fix up @callumlfc10 media 🙌😭
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Sarah Reilly
(@SarahReilly93) reported
@apwriter_witch @virginmedia @reills58 we’re facing the same problems in Carlow! No help from customer care and we’ve had no WiFi or landline since last Thursday!!
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John Truesdale
(@JohnTru90613516) reported
@virginmedia @1980bumper @fergi1972 Hi, I’ve checked & been on calls with the guys who have been very unhelpful Clearly not an isolated incident
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Fede Rilli 🇮🇹🇬🇧🇪🇺
(@federilli) reported
@virginmedia Was on chat with your chat bot which is useless. Was on chat with the complaints support which cannot escalate a technical support. It’s like going around in circles. The worst. Absolutely the worst. I’m going to cancel any other Virgin product I have
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Helen Ensom
(@HelenBob89) reported
@cynthiavanzella @virginmedia You should report your issues to Ofcom. That’s what I’m doing
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Helen Ensom
(@HelenBob89) reported
@virginmedia Not ideal?! Not ideal is planning a BBQ and then it rains. @virginmedia consistently failing to provide an internet and TV service to a whole area when they are an internet and TV provider is a 100% massive ******* failure
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Shane jones
(@shane_jones78) reported
@virginmedia Instead of an auto-bot why don't you get somebody to contact me so I can cancel
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.