Virgin Media outages and service status in Epsom, England

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Croydon, Brentford, Kingston upon Thames, Warlingham, Wandsworth, Thornton Heath, Purley, Hounslow, Dorking, Coulsdon, Redhill, Twickenham, Addlestone, and Chertsey.

City	Problem Type	Report Time
Hammersmith	Total Blackout	14 minutes ago
Hammersmith	Internet	5 hours ago
Hammersmith	Internet	12 hours ago
Croydon	Internet	24 hours ago
Hammersmith	Internet	1 day ago
Croydon	Wi-fi	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

• 
  Jenny (@jennymelmo) reported 4 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  Befitat50 (@befitat50) reported 10 minutes ago from Lambeth, England

  @virginmedia I don’t need to check it you guys have to check not me ! This horrible internet has been playing up for sometime and again today!!! All I want t know is when are you going to fix it?

• 
  Nick Tippett (@nicktippett) reported 14 minutes ago from Croydon, England

  @virginmedia Pre install was yesterday with technician linking my house to virgin and ever since I've had no Internet from my current provider. spoke with pre install last night, and today, total of 4 handlers then cust. Service with no resolution and nobody wanting to deal with it now!

• 
  Paul Smith (@paulhelpspeople) reported 15 minutes ago from Twickenham, England

  When you cancel services with a company, because you are fed up with crazy price increases, but the next day get some ultra pushy sales guy from an overseas office try to argue they can do it better, when will they ever learn, no means no. @virginmedia you are the absolute worst!

• 
  Rana Rahman (@ranaraptor) reported 23 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  Justin Moore (@jm1967uk) reported 23 minutes ago from Redhill, England

  @virginmedia Broadband outage this morning, unable to listen to @lbc online or any Global station or website. No doubt other sites are unreachable too. You have increased my bill and this is the "service" you are providing.

• 
  Befitat50 (@befitat50) reported 26 minutes ago from Lambeth, England

  You still have not fixed the internet at Sw4 @virginmedia ???? What do you reckon your subscribers think of you? Good or bad ???

• 
  R. Aaron (@aaronuart) reported 27 minutes ago from Merton, England

  My connection has been crap for months and the one time it’s fine, everyone else is down #virginmedia

• 
  Ravinder Judge (@judge_ravinder) reported 30 minutes ago from Hounslow, England

  @Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 31 minutes ago from Epsom and Ewell District, England

  @virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!

• 
  Urban Edge Capital (@UrbanEdgeCapit1) reported 31 minutes ago from Brentford, England

  @virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪

• 
  R. Aaron (@aaronuart) reported 33 minutes ago from Merton, England

  @virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 38 minutes ago from Hounslow, England

  @virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working

• 
  Craig Freeman (@craigdfreeman) reported 43 minutes ago from Redhill, England

  @virginmedia first day as a new customer and hub 3 isn’t working and stream box isn’t turning on. Have followed guides on both counts and all cables are connected correctly. Hub is giving out a signal but light isn’t turning white. Stream box is totally dead. So frustrating!

• 
  Stephen Champion (@Champs707007) reported 49 minutes ago from Wandsworth, England

  Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this

• 
  Nick Tippett (@nicktippett) reported 50 minutes ago from Croydon, England

  @virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!

• 
  Ranjan Mallya (@RanjanMallya) reported 51 minutes ago from Croydon, England

  This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

• 
  JamesLee85 (@jameslee_1985) reported 51 minutes ago from Croydon, England

  Apologies for the stream interruption last night folks- @virginmedia my ISP is dealing with a large service outage. Hopefully back up tonight!

• 
  Ravinder Judge (@judge_ravinder) reported 54 minutes ago from Hounslow, England

  @virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡

• 
  Will Jennings (@willjennings80) reported 60 minutes ago from Lambeth, England

  @virginmedia You're internet is down *again* in sw9 and your internet service checker page does not work on mobile phones

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul R Jackson (@PaulJack662016) reported 6 minutes ago

  @APTSArchive @virginmedia Awful to hear - these big companies are terrible at customer relations. Hope the move goes better then dealing with Virgin Media.

• 
  Gwen Maynard (@KookieG62) reported 10 minutes ago

  @virginmedia Absolutely shocking service . Broadband and TV down since electrical storm on Thursday morning. Not fixed despite you saying otherwise. You keep cancelling the engineers to come to my home.

• 
  Richard Geraint Evans (@RGE_Art) reported 13 minutes ago

  @JFab208 @virginmedia I hope you don't have to endure the hell that is modern day corporate customer services ...

• 
  Lisa (@LisaPatten2) reported 15 minutes ago

  @virginmedia nearly 24 hours with no TV channels and the fix time is 28th August. What am i supposed to do for the next 8 days? What exactly am I paying 150 quid a month for?

• 
  Vik Chauhan (@chauhanvik) reported 16 minutes ago

  @virginmedia I need to cancel the appointment but it isn’t let me when I log in etc.

• 
  Oly Price (@oliverp07477646) reported 17 minutes ago

  @virginmedia your internet is down yet again and has been like this for days now . Will be ringing in the morning to cancel

• 
  Gary Adams (@GazzaAdams) reported 22 minutes ago

  Hi @virginmedia This latest update appears to directly contradict the update you sent me earlier today. At 12:57, I was told that an engineer **was already on site and working to fix the problem**, with an estimated repair time of **18:00 today, 19/08/2026**. At 15:24, I am now being told that you have identified the problem and that an engineer **is on their way**, with the estimated repair time moved to **14:10 on 21/08/2026**. This is the original date that was stated 2 weeks ago. Could you please provide an accurate explanation of what is actually happening with fault **F012421201**? In particular: * Was an engineer on site earlier today, as stated? * If so, why is an engineer now apparently only “on their way”? * What has happened to cause the estimated repair time to move from this evening to Friday afternoon? * Is 21/08/2026 at 14:10 now a reliable estimate, or is this simply an automated placeholder? I appreciate that faults can take longer than expected to repair. What is frustrating is receiving contradictory information that makes it impossible to understand the actual status of the fault. Please provide a clear and factual update rather than another automated status message.

• 
  Amanda Lee (@amandajlee_lee) reported 22 minutes ago

  @virginmedia @YouMadBruv3r How long does it take @virginmedia ??? Mines been down for weeks, right at the start of the season. Just done the service status check that you recommended for a fix date and it doesn't work 🤬🤬

• 
  Sana (@LadySs) reported 28 minutes ago

  @virginmedia service team have been truly abysmal in dealing with the situation involving a 91-year old lady who was out of contract. She was repeatedly told to check your emails unacceptable given her age and circumstances.The lack of compassion and understanding shown is bad

• 
  David Ratcliffe (aka Centurions_War) (@Dratcliffe1986) reported 30 minutes ago

  @virginmedia @ExeterBub Are repairs for no service supposed to be 48hrs from when reported? Id raise to the issue to ofcom, make sure Virginmedia keep to the extended time frame and provide full compensation and refund for the lost TV access