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Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Virgin Media

Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Tadworth, Hammersmith, Southwark, City of Westminster, Kingston upon Thames, Westminster Abbey, Croydon, Caterham, Walton-on-Thames, Redhill, Leatherhead, Hounslow, Mitcham, Merton, and Greater London.

CityProblem TypeReport Time
Tadworth Wi-fi 1 hour ago
Hammersmith Internet 5 hours ago
Hammersmith Wi-fi 5 hours ago
Hammersmith Wi-fi 11 hours ago
Hammersmith Internet 17 hours ago
Hammersmith Wi-fi 19 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • meadylou
    Louise Mead (@meadylou) reported from Wandsworth, England

    @virginmedia Is there an issue with your website? I’m trying to sign in to register an issue with service but I can’t access my account.

  • danjsaunders
    Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia Still not fixed but had a really good engineer out called Andy, he's given me his mobile number and requested a network engineer to fix the power levels in the cabinet. If still not working to call him direct next week! You need more Andys.

  • MattBultitude
    Matthew Bultitude (@MattBultitude) reported from Camberwell, England

    Waiting > 1 hour and still no help from @virginmedia customer services. No broadband for 24 hours. No useful online support. Appalling customer support. 😡

  • abreybugg
    Michael Abrey-Bugg (@abreybugg) reported from Whyteleafe, England

    @virginmedia My virgin broadband has not been working for 3 days and due to be fixed tomorrow, however virgin text made sense to me - help

  • mikesanuk
    Mike (@mikesanuk) reported from Esher, England

    @virginmedia Atrocious Service. Lost all services and then there is no one available to report the fault to! No doubt some workman have just cut through a cable!

  • BowenKnight_24
    Theo M-T🏎 (on follow limit) (@BowenKnight_24) reported from Spelthorne District, England

    Our Virgin Media WiFi router shows as working but the network doesn’t even come up for me to connect to🙃 Been having issues ever since Richard Branson asked for a government bailout... Cheers #VirginMedia @virginmedia

  • cgledhill
    Chris Gledhill (@cgledhill) reported from Whyteleafe, England

    @virginmedia Dealt with over the phone to your customer services, thanks

  • CraigyBEsq
    Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @RobWilsonLtd @virginmedia I quit @virginmedia and moved to BT after multiple periods of slowness then a complete days outage in London. Useless and BT WiFi so fast!

  • evansamuel5
    Evan Samuel (@evansamuel5) reported from Wandsworth, England

    @virginmedia giving absolutely zero service in SW London for second night in a row and refusing to answer the phone. Absolutely bloody useless.

  • lambertusc
    Lambertus Cornelius (@lambertusc) reported from Merton, England

    @virginmedia is there any issues with the broadband in Wimbledon? My Oomph subscription is delivering 2mps? Suppose to be 350mps?

  • fitandfun_
    Fit & Fun (@fitandfun_) reported from Merton, England

    @virginmedia I’ve been on hold for 4 hrs; I understand that you are running Limited staff at this time but your text service, which is one of the options is not working either!! Have entered number 3 times and still waiting.? Please advise how I’m supposed to contact you. Thanks

  • stevexoh
    stevexoh (@stevexoh) reported from Esher, England

    Hi @virginmedia Broadband been down in KT10 all day and update now says estimate 9.05 tomorrow morning earliest. Is there any more info on how accurate this is? If true I have to cancel only bit of paid work I’ve had for last 4 months so keen to know either way ASAP.

  • musofunk
    Shane Patrick Cullinan (@musofunk) reported from Lambeth, England

    Is anyone else’s @virginmedia WiFi down ? Vauxhall here. #virginmedia #virginmediadown #vauxhall

  • DamionSheppard
    Damion (@DamionSheppard) reported from Lambeth, England

    @virginmedia Hi. What is going on with Broadband in SW9? Website no longer allows me to register loss of service, which has been awful for at least a week now. I’m having to spend a considerable amount of money on data so that I can continue doing my job. Please fix!

  • jonnysmorrison
    Jonny Morrison (@jonnysmorrison) reported from Lambeth, England

    I am sick to death of paying £55/month for yet another ******* broadband outage @virginmedia

  • scroogio
    Neil Cole (@scroogio) reported from Camberwell, England

    Any chance of a reply please @virginmedia - nobody responds on your instant message service either

  • jasemonkey
    The Jase 🐶 🎸 🎥 (@jasemonkey) reported from Camberwell, England

    @simonmhickson @virginmedia They were so awful when I had a problem years ago. I only resolved it by finding out who their head of PR was and contacting them.

  • mikesanuk
    Mike (@mikesanuk) reported from Esher, England

    @virginmedia Thankfully network issue Sorted overnight- however it was frustrating not being able to report it over phone, having gone through auto message and diagnostics it then said office closed and cut you off.

  • th3Jud3
    Geo-Jude FCCT (@th3Jud3) reported from Croydon, England

    @virginmedia Been trying to get in touch for 3 weeks via “contact us” Chat as instructed via phone line. No response. Please help.

  • aggy_mi
    aggy (@aggy_mi) reported from Croydon, England

    I think it's safe to say @virginmedia have inherited the crown from @TalkTalk as worst internet provider in the UK #Worstbroadbandproviderever

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PhilCampbell_
    Phil Campbell (@PhilCampbell_) reported from Willenhall, England

    ******* Virgin Media!! ******* ****!!!! 🤬🤬🤬 @virginmedia

  • BFCDrinkers
    Matchday Drinkers (@BFCDrinkers) reported

    @virginmedia You can read the whole discussion on here and see it’s been a let down.

  • NORTH_BEAR_
    Paul Wadsworth (@NORTH_BEAR_) reported

    @virginmedia Hi Virgin I’ve spotted your reply taking out the journalist @jimconey but the great offers you claim to have are all more than I’m currently paying but if I was a new customer I could get £33 per month for 18 months rather than the £58 I’m now paying and even cheaper with others

  • Blolol
    Balal (@Blolol) reported

    @virginmedia Nvm, they eventually got back and query answered. No further help required.

  • Mau2X15
    Maverick Mau/モウー🕹 A.k.a. Resident Evil (@Mau2X15) reported

    Apologies on behalf of @virginmedia's terrible connection which has been an ongoing issue as of late & having a negative impact on my Streams - I'm fed up and I'm sure my viewers are too. Going to try again at 8:45pm BST! Will their instability fix itself? TUNE IN TO FIND OUT!

  • tilnoom
    Sharon Barrett (@tilnoom) reported

    @virginmedia This afternoon I phoned your CS line to resolve multiple problems on my Dad's account. Got through to 'Simon' who genuinely was the best rep I've ever spoken to in a long time. Friendly, knew his stuff, got everything sorted pretty quick. Employ more people like him.

  • Hmchatterton
    Helen Chatterton (@Hmchatterton) reported

    @virginmedia is Virgin email down? Can’t get access to my email. Thanks Helen

  • PewPewPew05
    Peter 💙 (@PewPewPew05) reported

    @virginmedia No point. It always says there’s a problem with the test, then when the internet comes back on a few minutes later it says everything is fine. The frequent and unpredictable drops in service ar the real problem to be honest.

  • NickAKramer
    Nick from London (@NickAKramer) reported

    @virginmedia Is there a problem with your mobile in London N12. Neither my wife's iPhone nor my Sony Xperia gets a useable signal.

  • ronronzo
    🎃 The Irish Housing Market 🎃 (@ronronzo) reported

    Oh good Virgin Media is suffering an outage at the exact same time so I guess I’ll just go **** myself.