Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Epsom, England
The most recent Virgin Media outage reports came from the following cities: Caterham, Croydon, Southwark, Walton-on-Thames, Hammersmith, City of Westminster, Redhill, Leatherhead, Hounslow, Mitcham, Merton, Greater London, Ashford, West Byfleet, and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 Caterham
|
Internet | 10 hours ago |
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Croydon
|
Internet | 13 hours ago |
|
Southwark
|
Internet | 15 hours ago |
|
Walton-on-Thames
|
Internet | 15 hours ago |
|
Croydon
|
Total Blackout | 17 hours ago |
|
Southwark
|
Internet | 19 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Millwall halfwayline (@millwalljdb) reported from Camberwell, England@philclarke0170 Virgin media seems to be the problem
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Muloongo Muchelemba (@muloongo) reported from Kensington, England@virginmedia Why is the broadband service down today?! It’s been patchy all week. For the price we are paying every month, we expect better than this… #virginmedia
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Will Jennings (@willjennings80) reported from Lambeth, England@virginmedia You're internet is down *again* in sw9 and your internet service checker page does not work on mobile phones
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🎤Toby Gilles🎤 (@tobygilles) reported from Hounslow, EnglandHas anyone with @virginmedia got the @SkySports red button working? I genuinely think it’s never worked for me and I’ve had Virgin for about 5 years now. I just wanna watch #Watfordfc. I’m paying enough, why do I not get the service?
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Adam H-Matthews (@AdamHMatthews) reported from Camberwell, England@virginmedia How does £8.40 a day cover 2 people unable to work for a full day? Still no contact from Virgin engineer or any comment on what the issue is? The time to fix the issue just keeps getting later.
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Ravinder Judge (@judge_ravinder) reported from Hounslow, England@virginmedia Why is the connection between the internet and tv constantly going having to reboot modem all the time. Sick of this issue as not once in a while happening for a month on & off, more everyday in the last two weeks. This is not the service I expect for how much I pay.
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Millwall halfwayline (@millwalljdb) reported from Camberwell, England@virginmedia I am trying to watch millwall on the sky sports red button service.....the commentary is of the wrong game.....can you fix please.....this is not effecting sky viewers
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Jane Common (@JaneCommon) reported from Camberwell, England@virginmedia I haven’t but everybody in my area having problems and we are all fuming.
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Ravinder Judge (@judge_ravinder) reported from Hounslow, England@Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.
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William (@willbassoumba) reported from Camberwell, EnglandVirgin media is down and I actually have to talk to my family… yuck.
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Mike Fuller (@ninepine) reported from Banstead, England@virginmedia Talked 150 who managed to change one error message for another! Total #fail so far by @virginmedia
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Ivan L Petrov 伊凡🇺🇦 (@Ivan_Petrov) reported from Lambeth, England@virginmedia Is there an outage in SW4? I checked the online status on your webpage, but it says there are no issues and yet I do not have internet at home.
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Beth (@bethcanadian) reported from Lambeth, England@virginmedia I came home to it working so whatever you did to fix it, thank you!
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R. Aaron (@aaronuart) reported from Merton, England@virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long
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Haider Al-Rekabi 🏴☠️ (@HaiderAlRekabi) reported from Spelthorne District, England@virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!
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Mike Fuller (@ninepine) reported from Banstead, England@virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.
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(An)TonyM 🇺🇦 (@wowbaggerish) reported from Epsom and Ewell District, England@virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!
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Jane Common (@JaneCommon) reported from Camberwell, England@virginmedia It obviously is an area issue as we have an area WhatsApp group and everyone’s internet is down: but I don’t have time to call as I have appointments all afternoon and knowi will be stuck in a queue for an hour minimum. Can you email to alert them to the issue???
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Jane Common (@JaneCommon) reported from Camberwell, England@virginmedia hi, internet down in se5. A bit of a disaster for me as I have so much work on. Could you ask someone to check it?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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andy dack (@hammerandy) reported@virginmedia No I meant service says all good
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Phillip Pritchard (@TweetPhillip) reported@virginmedia Just, please, send me the email address that I need to send my proof too. Honestly, this has completely ruined my view of your company. Never known anything like it...
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Gareth Robinson (@Garethrobbo) reportedBeen waiting in a queue now to speak to @virginmedia since 08:54, it says not to message back as it’ll lose my place in the queue. Convenient that, absolute trash customer services I have to say.
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mharicgk82 (@mcgk82) reported@virginmedia I understand they should try to retain customers but not in this way. Not by ignoring what I'm writing and wasting so much time. 8am I started on WhatsApp. Repeatedly I said I need to go and drive please just cancel, even that didn't work. I'm happy to send you the whole convo.
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craig hellens (@hellensysafc) reported@virginmedia working from home not possible with your network! Constant disconnects/network changes. Ran all tests and just constantly states intermitent issues! Make it easier to get some one to fix it!
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Martyn (@martynhardacre) reported@virginmedia Well I'm not likely to be home for several days. The monitor just shows the service from Virgin not my equipment so the issue just be at the point of service?
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Me (@louiswithhazz) reported@virginmedia No, just the automatic message and then sends me the link that doesn’t help
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Mick Harkin (@MickHarkin2) reported@virginmedia why is one of your sales comedians telling sky customers virgin would pay transfer fees from sky.confirm this please that is a service not available.
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marc berry (@marcknuckle) reported@virginmedia If i text that number are there any further steps? Such as will it cancel instantly or by a certain date?
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RICHARD MILLS (@rmills599) reportedMore problems with @virginmedia quoted me one price and emailed a confirmation with a much higher price. I called up they say its the system and I just need to trust them! 90 mins on the phone and all I want to do is leave them now.