Virgin Media outages and service status in Epsom, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Epsom, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Aug 16, 11:31 AM GMT+1.
- Internet (72%)
- Wi-fi (14%)
- Total Blackout (7%)
- E-mail (4%)
- TV (3%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 17: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Epsom, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Wandsworth, Thornton Heath, Purley, Hounslow, Hammersmith, Dorking, Coulsdon, Redhill, Twickenham, Addlestone, Brentford, Chertsey, Sutton, and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon
|
Wi-fi | 1 day ago |
|
Croydon
|
Wi-fi | 1 day ago |
|
Croydon
|
Internet | 2 days ago |
|
Wandsworth
|
Internet | 3 days ago |
|
Thornton Heath
|
Total Blackout | 3 days ago |
|
Purley
|
Internet | 3 days ago |
Nearby cities with recent reports
8 recent signals
6 recent signals
2 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
-
Rana Rahman (@ranaraptor) reported from Wandsworth, England@virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”
-
Francesco Marchet (@MarchetF) reported from Brentford, England@virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!
-
Nick Tippett (@nicktippett) reported from Croydon, England@virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!
-
Chris 🏳️🌈🇪🇺 (@strutcakes) reported from Lambeth, EnglandCalled Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.
-
Jacqson (@JacquelineCabl9) reported from Spelthorne District, England@virginmedia How do I cancel without more incurred costs and wasted time
-
Rana Rahman (@ranaraptor) reported from Wandsworth, England@virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage
-
Stephen Champion (@Champs707007) reported from Wandsworth, England@virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection
-
Philip 🦅 (@Phil_Swallow) reported from Croydon, EnglandShockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst
-
Jenny (@jennymelmo) reported from Merton, England@virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M
-
Baltazarka (@MiaZagica) reported from Lambeth, England@virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.
-
Haider Al-Rekabi 🏴☠️ (@HaiderAlRekabi) reported from Spelthorne District, England@virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!
-
Raynes Park Lib Dems (@RPLibDems) reported from Merton, England@virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?
-
R. Aaron (@aaronuart) reported from Merton, EnglandMy connection has been crap for months and the one time it’s fine, everyone else is down #virginmedia
-
Dr Mantis Toboggan M.D. 🏴 🇪🇺 (@DazzlingHamster) reported from Merton, England@virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.
-
J (@not_on_fire) reported from Epsom, England@virginmedia broadband not working since late last night and your website appears to be down. What’s going on?
-
SusannJerry (@MrsJerryTweets) reported from Hounslow, England@virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?
-
Dr Mantis Toboggan M.D. 🏴 🇪🇺 (@DazzlingHamster) reported from Merton, England@virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.
-
Trevor Graham (@MrTG_Tweets) reported from Redhill, England@itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.
-
Befitat50 (@befitat50) reported from Lambeth, England@virginmedia I don’t need to check it you guys have to check not me ! This horrible internet has been playing up for sometime and again today!!! All I want t know is when are you going to fix it?
-
Stephen Champion (@Champs707007) reported from Wandsworth, EnglandReally losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
cbHatter (@cbHatternew) reportedDear @virginmedia can you please detail the compensation we will receive for you being unable to provide what we pay for. No red button service. Your solution to advise we watch on the phone.
-
Margaret Miller (@Margare87468895) reported@gnh_Eastwall I hear this poor girl is 18! I'm doing jail for life if it was my 18 year old daughter ! I'm so ******* angry ! Why is this being swept under the carpet? RTE ? VIRGIN media? Main stream media ! ??????FFS 😡😡😡
-
Moss (@Mossy_the_Jack) reported@craigy1977 @bmstewart2004 @virginmedia When your contract is due for renewal tell them you're done & you're not paying £100 any more I did & got my bill down to £64 18 months later I did it again, got a speed increase from 300mb to 1.2 gig, Netflix & price down to £53 Might not be £12 but it's a saving
-
Simon J Gleaden (@Simon_Gleaden) reported@IainSankey @virginmedia There's no reward for customer loyalty these days. One's reward for staying with the same company for years is to be treated as a mug!
-
Conjured Undead 🧟♂️ (@conjuredundead) reported@virginmedia Yes, please help me further, by please looking into my issue and communicating clearly the fault and rectification plans.
-
Jen D'Free 🇺🇦 💚🤍💜 (@aberamentho) reported@IainSankey @virginmedia Best opinion is to swop When you tell them you are leaving the price miraculously goes down
-
Jonathan Miles (@warleybaggie) reported@Lbriggs88 @virginmedia I had to watch small screen on my laptop. Prioritise this and get it sorted ASAP @virginmedia Really poor for the start of a season.
-
Conjured Undead 🧟♂️ (@conjuredundead) reported@virginmedia . Can someone please give me an update on an intermittent service issue dating back to 30/7/26? We’ve been told there’s a service cable issue but no update on a “fix” and the disruption is costing me as I can’t work from home, because broadband is unstable. Thanks.
-
John Duncombe 🏳🌈 💙 🇺🇦 (@JohnDuncombe4) reported@PD1_8_8_2 @virginmedia Yes it's awful @virginmedia I've just signed up with you for another 2 years at a very high cost. Get it sorted quickly please or refund me
-
Darren Crook CBE (@Crafty_General) reported@debsb155 @virginmedia My Dad is reporting the same through Virgin Media: starts for 3 secs and then breaks down…..