Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, London, Hammersmith, Fulham, Hounslow, Croydon, Southwark, Richmond, Woking, Redhill, Mitcham, Wandsworth, Beckenham, Merton and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Internet | |
| London |
Internet | |
| City of Westminster |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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JW
(@JXMSZ) reported
from
Croydon, England
Is everyone’s Virgin Media internet still not working?
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!
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Hardik Shah
(@HardikVishna) reported
from
Richmond, England
@virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed
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Adam Dolphin
(@itsmeinleek) reported
from
Redhill, England
@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
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Joy Balfe
(@Joybalfe) reported
from
Croydon, England
@virginmedia biggest pile of shite. Every single day there is an issue. Time to head off to pastures new. I am done!
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.
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Criney The Duchess of Brixton🧚🏾♀️
(@CrineyInsalata) reported
from
Hounslow, England
I know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in
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Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round
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Miranda Dobson
(@MirandaDobson) reported
from
Camberwell, England
@virginmedia it's been 7 days, 4 phone calls of over an hour each trying to have broadband installed - and now you can't even efficiently help me to cancel my account. Service & communication is shockingly bad!
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
Another day, another sudden @virginmedia outage (SW16). Of course, no 24/7 tech support to help...
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia If they could do that I’m sure they would have been able to fix it, so no.
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating
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Gabriella d'Aprano
(@GabsdAprano) reported
from
Esher, England
@virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.
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Mustakim.
(@Mustxkim) reported
from
Brentford, England
@virginmedia yall *** man. Been down for 8 hours now. Trash *** internet
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Ronnie De Guzman
(@RonnieD88779995) reported
from
Hounslow, England
I upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog
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Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@weyland76 @virginmedia I don’t hold out much hope, plus their overseas call centres really puts me off calling them. It’s always a bad line with applying sound.
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Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@ant_917 @virginmedia Was it one of the overseas call centres by any chance? They’re awful - I’ve had to get tech support from them recently and I also got moved from pillar to post.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dorcas Hayes
(@DorcasHayes9) reported
Waited 8 weeks for virgin to install internet to our new build after moving. Engineer came and couldn’t do the works. Waited another 6 weeks and the engineer hasn’t turned up!!! Great customer service @virginmedia after years of custom 🙄 better phone @SkyUK 👍🏼
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eden is ur littl meow meow
(@SOUPXE) reported
@virginmedia you are bad i hate you
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Daniel Gutteridge
(@djgutteridge) reported
@virginmedia Family member cancelled services, and now they have received threatening letter from collection agency. Spoke to one of your customer services agents yesterday who tried to transfer me to Collections to get this withdrawn, and an hour on hold. same old story, no-one answering...
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Duncan Mwendwa
(@dunmbichire) reported
@virginmedia More like #slowmotion and #unreliable me.....my network speeds keep dropping to zero several times in a day and I pay for 100mbps! #ScamAlert
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Lauren Bywater
(@laurenbywater) reported
@virginmedia @VirginMediaCorp do you have an executive team because this ongoing complaint is absolutely ridiculous. Never ever have I received such shocking service from a provider. The text service is garbage and no one answers the phone... What am I actually meant to do here!?
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Daniel Gutteridge
(@djgutteridge) reported
@virginmedia no-one answering customer services, or dedicated Collections lines. Complaint logged on your system, not been resolved or responded to. Someone needs to take the initiative, stop hiding, and speak to me
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Matt Lewns
(@1oony) reported
@virginmedia To be honest, I haven't got the time to wait. See my original tweet. Over 1 hour on a call. The mini box is for your tv360 system. I'm a new customer on the Oomph package. I've kind of given up expecting a call. Not great support is it
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George Gibbs
(@GeorgeG85883999) reported
Another week of terrible internet connectivity issues with virgin media. 3 weeks and still sight of an athlete with a bag super fast fibre optic cables! Impossible to get a anyone to come out London W12 despite several attempts! #virgin_media_down again!
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YT
(@TYKCAZ) reported
@bt_uk Activated until 03/03 which makes no sense as I had internet last night! I don’t understand how you can turn my service off remotely but then I need a whole new account (which I intend to cancel when @virginmedia sort their stuff out) and have to wait a week just to turn it back
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🌼Liane🌼
(@SqueakyBeaker3) reported
Why is @virginmedia asking ME to donate a tablet to help more kids get connected? Ask @richardbranson 🙄