Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 03/31/2026 12:45

March 31: Problems at Virgin Media

Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, City of Westminster, Hammersmith, Southwark, Redhill, Leatherhead, Guildford, Hounslow, Mitcham, Caterham, Merton, Greater London, Ashford and West Byfleet.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCroydon E-mail
United KingdomCroydon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.

  • timmy_uk Timothy Firmager (@timmy_uk) reported from Merton, England

    @virginmedia Service is “good”, the Virgin Connect app is saying I have “great” coverage around the flat but every speed test I do it is so poor. Wireless connections, as I don’t have the luxury of cat 6 Ethernet cabling infrastructure throughout my flat. Please can you help.

  • markbkenny Mark Kenny (@markbkenny) reported from Richmond, England

    @virginmedia I suggest you improve your so called customer service by getting shut of it and starting again

  • timmy_uk Timothy Firmager (@timmy_uk) reported from Merton, England

    @virginmedia I followed the instructions and called Your customer services team yesterday. The rebooted and reconfigured router remotely but still no improvement. I would like you to send an engineer out to my home.

  • markbkenny Mark Kenny (@markbkenny) reported from Richmond, England

    @virginmedia Got through after 45 mins wait. I pay a fortune for this and your customer support is not fit for purpose. I'm off.

  • jonny_pearson Jonny Pearson (@jonny_pearson) reported from Lambeth, England

    @virginmedia 40 minutes it took for one of your operators to answer the telephone with no apology. I pay for a 200MB/s service and am currently receiving about 8MB/s and it’s been like this for weeks. I hope you’ll be adjusting my bill.

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia you really don't understand the concept of customer service

  • philswallowpics Phil Swallow Photography (@philswallowpics) reported from Croydon, England

    Another day, another business-damaging fault from @vmbusiness. You are not providing me with a service guys, this is unacceptable. Someone needs to jump on this. I would consider going to another provider, even taking a speed reduction, for the sake of consistency

  • MaryWindmill Windmill Flowers (@MaryWindmill) reported from Lambeth, England

    @virginmedia Interesting how quickly a response is given once placed on Twitter. Being told you will be called back and this does not happen only after chasing and then ridiculous question about compensation and stupid language such as deadlock.

  • jonny_pearson Jonny Pearson (@jonny_pearson) reported from Lambeth, England

    Why have I been holding for over 30 mins @virginmedia Your response times are as bad as your fiber optic speeds. Terrible service.

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.

  • MarkoValonen Marko Valonen (@MarkoValonen) reported from Brentford, England

    @virginmedia customer services needs a nig improvement! A gent from your marketing team called and offered FREE channels as I’ve been witn u since 2002 or so. Bill comes and I’ve been charged for the service. I call customer support and they tell me that the marketing team LIED.

  • GolloglyDeirdre Deirdre Gollogly (@GolloglyDeirdre) reported from Barnes, England

    @browndogbarnes Always had Virgin Media with no problems

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia I'll just cancel my direct debit

  • afturain Allison (@afturain) reported from Spelthorne District, England

    @virginmedia charging £57 to loyal customer. Offering same at £24 for new. Because no one wants to stay!

  • alastairmccoll alastair mccoll (@alastairmccoll) reported from Brentford, England

    @virginmedia 3 days of slow DLs and no Netflix, you guys need to fix this now or I’m off to a new supplier. Please respond with action and not platitudes, thanks.

  • MaryWindmill Windmill Flowers (@MaryWindmill) reported from Lambeth, England

    Virgin Media horrendous service and ridiculous methods when they attempt to resolve customer complaint

  • ChelseaDogWalk Chelsea Dog Walker (@ChelseaDogWalk) reported from Kensington, England

    @virginmedia not working again

  • fmasefield Fraser Masefield (@fmasefield) reported from Hammersmith, England

    @TobyBourke @virginmedia Oops. Service must have deteriorated since I left! 🤣 Get on BT Vision. You get Sky Sports Main Event, Eurosport, BT Sports package and can add on extra sky channels for far cheaper than Sky itself. On Now TV! 🤣

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Cooper391D David Cooper (@Cooper391D) reported

    @virginmedia Hi, We were told that there was a P4 fault in the area which would be completed end of Feb no problem and we would be getting outage payments of £8 per day deducted from our bills, Guess what, Nothing !

  • melearl84 Mel Earl (@melearl84) reported

    @virginmedia internet had issues last few days cutting in and out apparently all my equipment too close together yet its been same for 8 years still having issues youd think as a vip customer be treated better

  • mehulsingh Mehul (@mehulsingh) reported

    @virginmedia team - I am appalled by your service, I tried to cancel my service and was told I am in a contract that I never signed (nor was aware of). The reason for the cancellation was poor internet speeds and new "estimated time for resolution" every week for the past 3 weeks

  • djsmithuk Daniel (@djsmithuk) reported

    @virginmedia Hostnames weren’t resolving - using the dns addresses provided at the router. Using Cloudflare public dns server 1.1.1.1 and 1.0.0.1 resolves the issue

  • munchkintasha Tasha Vranch (@munchkintasha) reported

    @virginmedia Disgusting how I have been on the phone for 2 hours and getting passed around to explain what has happened 100 times!!!!!! Would never recommend virgin media to anyone!!!!!

  • LT_laytont11 LT (@LT_laytont11) reported

    @georgiesucks @virginmedia They seem to think they're smart with it. Like "let's just dig our company into even bigger whole". I'm assuming they hire staff to replicate there internet service I.E mediocre

  • _KingGJ Gary (@_KingGJ) reported

    @virginmedia I’ve rebooted 5 times, I’ve done the on site and in phone diagnostics. The on site one found no issues. Nothing has worked and the only solution I’ve been given is to reset the router or wait for area issues to be fixed which has been no use

  • iainmccalman yaks (@iainmccalman) reported

    The worst thing about folk working from home is instead of asking someone to help them when they don't have a clue they just hang up on you, I've had it with RBS, Virgin Media and the council over the last few months. ******* nippy!

  • t1m1964 tim (@t1m1964) reported

    @virginmedia Hi, they got the TV/internet back but not the landline, I replied to text message if all was ok no - spoke to a locl manager, said someone would turn up on 24/3, they eventually turned up on 25or 26. Say people who pulled cable cut phone - I think not as already down ...

  • eversotired Bayou Lou Garrew 💙 (@eversotired) reported

    @virginmedia The entire operation is grift. A ponzi provider. Are there cabinet ministers on the board of directors, or acting as consultants? Sort yourselves out , you're a national embarrassment & your network is wrongly configured.