Virgin Media Outage Report in Epsom, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 25: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Hounslow, City of Westminster, Croydon, Wandsworth, Southwark, Redhill, Beckenham, Woking, Merton, Sutton, Leatherhead, Guildford and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Wi-fi | |
| Hammersmith |
Total Blackout | |
| London |
Total Blackout | |
| Hammersmith |
Total Blackout | |
| Hounslow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia internet and tv down for 10 hours and still no sign of a resolution. It’s not acceptable when we pay a lot of money for a service and need the internet to work. When will this issue be fixed?
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia The tests haven't found any issues (which isn't a surprise).
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Mustakim.
(@Mustxkim) reported
from
Brentford, England
@virginmedia yall *** man. Been down for 8 hours now. Trash *** internet
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Joy Balfe
(@Joybalfe) reported
from
Croydon, England
@virginmedia biggest pile of shite. Every single day there is an issue. Time to head off to pastures new. I am done!
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
@virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.
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Paul Harper
(@HonorarySpock) reported
from
Croydon, England
@virginmedia @THX1138_2014 It appears you still have issues. I've no mobile data
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia useless useless useless broadband. Every day am told it should be OK. Every evening it crashes. Nobody ever contacted me to try to help 😒I have tweeted many times but no help
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia The really annoying thing is that ever since I got an email from @virginmedia telling me that I will now be receiving improved, super fast broadband - the service has deteriorated considerably.
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Thea
(@theasthinkings) reported
from
Lambeth, England
@virginmedia can someone please help me. I am trying to close my account and 3 hours later it's still not closed. It shouldn't be this hard.
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Tel
(@2pintsuk) reported
from
Redhill, England
@virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?
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Charlie Morrow
(@charlie_morrow) reported
from
Lambeth, England
@virginmedia having wifi problems in SE London. What’s the issue @virginmedia ?
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Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
@virginmedia I do contact you. Well, I try. With no luck. So I tweet. I don't want tests. I want the service I pay a heck of a lot of money for.
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.
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🔴📖⚪️
(@ReedGooner) reported
from
Croydon, England
@virginmedia Simply put, the sales person missold the package and I’m now being told I’m not entitled to what I was promised at point of sale. Send me a DM and I will provide the complaint reference.
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia @Coley__76 This is what really annoys your customers. There's no ownership of issues. Your different teams are acting in silos. Why should it be up to the customer who is paying for a service to constantly have to chase and follow up. #VirginMedia
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Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?
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narly
(@narly) reported
from
Merton, England
Statutory weekly **** connection from @virginmedia
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
Another day, another sudden @virginmedia outage (SW16). Of course, no 24/7 tech support to help...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TNewYork
(@newyork111111__) reported
@virginmedia I have been with you three days and have no WiFi and because I can’t remember a password I NEVER SET UP, no one can help me until I receive it in the post in THREE TO FIVE DAYS!!!!!!!!!!
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Grace Sillett Hegarty
(@GraceSillett) reported
@VirginMediaIE Virgin Media trying to get to speak with one of your agents is beyond painful. Your way worse then Eir. I don’t know how people are not complaining more. I’m going to move away from you as I couldn’t be dealing with this shocking service. I’m 2 hours on phone
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₅merina⁷🧸💘$28
(@fairyybeomie) reported
******* VIRGIN MEDIA FIX UR OVERPRICED WIFI OR IM AT UR DOOR ISTG
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smitten
(@strandedsmitten) reported
Virgin media internet down now for 4th day! Does anyone know what’s going on?
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Charles
(@Charles11522381) reported
@virginmedia I know all this as I'm a deaf customer and didn't find out until I change my internet to virgin that you offer zero help for deaf customers. Time to switch provider again I think. Sorry my my disability was a unconvince to you but it seems my money was fine.
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SV5
(@BigSmoke2112) reported
@virginmedia On a wired connection the speed is as promised/extremely near. But the problem is, why is my speed about 10% of what it should be when wireless? I mean I'm only upstairs. In my living room it drops to 70mb download. It shouldnt. This is shite.
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Suzanne Owen
(@madaboutchis) reported
@virginmedia every day for weeks now Internet and TV down between 4 and 7pm. Its not just me its the entire post code area that's down so do not ask me to check the service! G20 0UE!!!!!
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Bruce Henderson
(@BruceHenderson2) reported
@richardbranson @virginplus Does it offer the same dishonest **** service as @virginmedia in the UK?
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Grace Sillett Hegarty
(@GraceSillett) reported
@virginmedia Virgin Media trying to get to speak with one of your agents is beyond painful. Your way worse then @Eir. I don’t know how people are not complaining more. I’m going to move away from you as I couldn’t be dealing with this shocking service. Can someone please answer me
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Joasia Luzak
(@joasialuzak) reported
@virginmedia The reason I was given today is the same one that I was given 2 weeks ago, when I was assured that the issues was already solved. Not sure what is going on.