Virgin Media Outage Report in Epsom, Surrey, England
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The latest reports from users having issues in Epsom come from postal codes KT17, KT19 and KT18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hammersmith, Woking, Southwark, Richmond, Redhill, Hounslow, City of Westminster, Mitcham, Guildford, Epsom, Wandsworth, Feltham and Barnes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
TV | |
| Croydon |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Jonny Morrison
(@jonnysmorrison) reported
from
Lambeth, England
I am sick to death of paying £55/month for yet another ******* broadband outage @virginmedia
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𝐍𝐢𝐜𝐡𝐨𝐥𝐚𝐬
(@ZatoichiHattori) reported
from
Kingston upon Thames, England
Cheers @virginmedia your WiFi has been so **** all day I’m wasting my @TheO2 data FFS and that is me being polite
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stevexoh
(@stevexoh) reported
from
Esher, England
Hi @virginmedia Broadband been down in KT10 all day and update now says estimate 9.05 tomorrow morning earliest. Is there any more info on how accurate this is? If true I have to cancel only bit of paid work I’ve had for last 4 months so keen to know either way ASAP.
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Evan Samuel
(@evansamuel5) reported
from
Wandsworth, England
@virginmedia giving absolutely zero service in SW London for second night in a row and refusing to answer the phone. Absolutely bloody useless.
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liam
(@g4g02_) reported
from
Lambeth, England
can you drop me a DM please @virginmedia regarding a phone issue. can’t seem to get through when i call up ?
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Devon Geiger Hyde
(@DevonGeiger) reported
from
Richmond, England
@virginmedia Service is appalling once again. Internet has been down for better part of an hour, what’s the excuse this time??
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Any further help in this matter? I’ve been trying to cancel my contract for a week now without success.
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Mike
(@mikesanuk) reported
from
Esher, England
@virginmedia Atrocious Service. Lost all services and then there is no one available to report the fault to! No doubt some workman have just cut through a cable!
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia I finally got through to a girl called Chloe. She was very argumentative and seemed to cut me off at the end so none the wiser. How do I go about making a complaint?
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Dale 🔶 🦁
(@DaleMC_) reported
from
Camberwell, England
12 hours without service is rather poor @virginmedia
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia I had check that a few times but unfortunately it could not be fixed. This is an ongoing problem and it is not on. Also my phone line not working
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia Still not working, unfortunately I won’t be able to pay for this service much longer if I am always having troubles. I don’t know what to do anymore apart than moving on to another realiable provider
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amal sasikumar
(@amalsasikumar) reported
from
Kingston upon Thames, England
@vmbusinesshelp @vmbusiness Im sorry but @virginmedia is very poor at responding and I am looking else where not worth paying £50 a month for no service and no response
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amal sasikumar
(@amalsasikumar) reported
from
Kingston upon Thames, England
@virginmedia My internet never works and when I call your guys up they do some amazing tests, and say it’s all fine, I’m left to feel I am lying it’s been a year of nightmares and no solutions
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elly
(@putyourboootson) reported
from
Lambeth, England
@virginmedia Broadband (South London) completely down for the second time within a month. Service page estimates 4pm fix - so I’m not going to be able to get very urgent work done today. So, can we get compensation for this rubbish?
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Neil Cole
(@scroogio) reported
from
Camberwell, England
Any chance of a reply please @virginmedia - nobody responds on your instant message service either
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Michael Abrey-Bugg
(@abreybugg) reported
from
Whyteleafe, England
@virginmedia My virgin broadband has not been working for 3 days and due to be fixed tomorrow, however virgin text made sense to me - help
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Thanks for your reply. I have been trying since last week to cancel my rolling 1m Broadband contract (nothing to do with the service, just needed it while renting). I have tired for 4 days to get through on the only # on your website to cancel a service but can’t get through.
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Mike
(@mikesanuk) reported
from
Esher, England
@virginmedia Thankfully network issue Sorted overnight- however it was frustrating not being able to report it over phone, having gone through auto message and diagnostics it then said office closed and cut you off.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Yvonne M Campbell
(@ymca010) reported
@JonBaylis @virginmedia @richardbranson You having problems too - nightmare and they’ve given up responding. We had but problems up to 2-3 months ago. Nightmare when 4 of you trying to work 🤬
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A.P
(@Amit91987) reported
@virginmedia Why is it that when I called it is advised I have had an outage in my area for nearly a week but the status online says everything is fine. This is false information being given online. There is clearly a serious outage.
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Big Gee 🇵🇸🏴 😷
(@Wytherman) reported
.Good god...... It is virtually impossible to cancel a virgin media package........... Why have they made it so hard? No one answers the damn phone...... #Shambles
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Rob Weaver
(@welsh1lad) reported
@virginmedia Again I’m not asking you to assist me , you need to assis all your customers by taking on the initiative and raising an IT issue directly with third line ,FMC not service desk. Job done.#spam #virginmedia #fmc
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Senior
(@Senior5A) reported
@virginmedia If it was a steady connection we could cope, not what we pay for but we could cope. The fluctuating signal causes teams and Google classroom live lessons to freeze and disconnect all the time. It's disgusting that my children are suffering more than they need to. One is y11!
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Leanne
(@LeanneCRay) reported
@virginmedia BAD CUSTOMER SERVICE AVOID!!!!! Put in a complaint over a month ago rang 2 day before a month was up to speak 2 sum1 as no1 rang said they will get a manager 2 ring me in 48 hours 72 hours later & nothing from both!! #appalingservice #doesntcare #balimingcovid
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TerraceFabulous
(@TerraceFabulous) reported
@virginmedia My signal in the house is rubbish. I got one smart pod but need another, I’m entitled to 3 with my package. But Virgin won’t order me one...they say it’s up to me, but I can never get through to talk to someone. It takes hours and hours and I don’t have time. Really poor service
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Rob Weaver
(@welsh1lad) reported
@virginmedia @virginmedia #spam I’m trying to help you , and if you just search Twitter you see you have other customers with same issue. This is not an individual problem you have a corporate issue within your own public mail platform.
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Sophie moore
(@Sophiepie93) reported
@virginmedia imagine bragging about having the most reliable Internet when it's down. Shame
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david perks
(@davidpe67182637) reported
@virginmedia The issue is never listed,get a txt to say the the network has fixed but this is not the case. This issue has been going on for months, why can’t virgin media be honest with their customers and tell us when that there is a major problem and the network can not cope