Virgin Media Outage Report in Epsom, Surrey, England
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The latest reports from users having issues in Epsom come from postal codes KT19 and KT18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Kingston upon Thames, London, Woking, Hammersmith, Weybridge, Hounslow, Morden, Southwark, Fulham, Redhill, City of Westminster, Guildford, Carshalton and Addlestone.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Total Blackout | |
| Kingston upon Thames |
Phone | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Jason Robinson
(@jcronthego) reported
from
Camberwell, England
@virginmedia I have an error code S101, your web-site insists I call but your phone number says that I have to call back later as you are busy. I need to work from home. I need to get on-line now. Please help
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@lemonfreshrob @virginmedia Tell me bout it. And now when you contact phone number it just goes dead. Even when it’s up I find their download speeds shocking. Only been with them 5 weeks and not accepting this level of service.
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@lemonfreshrob @virginmedia Me too....been 5weeks and service is shocking. Not settling for it anymore . Just contacted BT and they are gonna install me WiFi with them in 2 weeks fibre as was with them before for 3 years and never ever had an issue with them
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Paul Malin
(@Paulmalin10) reported
from
Camberwell, England
@virginmedia No service in SE 16. Impossible to logon to a/c, service update says no issues in area. Help!
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Priya🦋
(@sayitrightltd) reported
from
Kensington, England
Hey @virginmedia ... my WiFi has been down for over an hour now. Unable to WFH without working WiFi. Help.
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Anand Baria
(@anands_) reported
from
Brentford, England
It’s been three hours and I’m unable to do any work from home due to my internet being down @virginmedia can you please sort this out, I pay a hell lot for the services #virginmedia #virginmediadown #wfhlife #workingfromhome
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Steve O
(@journeymansteve) reported
from
Camberwell, England
@JohnD0956 @WISE16 @virginmedia Gits ..... most of London down I’m hearing
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Shelley Burke
(@ShelleyBurke23) reported
from
Wandsworth, England
@ruskin147 @virginmedia No service here in SW15
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Nick 235
(@music235) reported
from
Brentford, England
@kl_coop @virginmedia Yes mine is down as well and I can’t even get on the network status page to register a fault... even my @ThreeUK connection seems to be lagging
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silverfox🐺
(@PeeWeeMFC75) reported
from
Camberwell, England
@Caroline_Day @virginmedia The whole of London is down
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Ian Brown
(@ian_flyinscot) reported
from
Kingston upon Thames, England
@virginmedia please help with complaint raised..... customer service is just woefully poor
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DanQPRHackney
(@danhacks) reported
from
Lambeth, England
@virginmedia do you ever work!! Always breaks down and you call and get a to busy to take your call!! Worst internet provider in history!!! #virginmedia #virginmediadown
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Euan Wilson
(@_euanwilson) reported
from
London, England
One of the only important zoom meetings I have this week, actually an online seminar I’ve paid for and obviously @virginmedia has gone down... wonderful
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Phil Marriott Ⓥ
(@phil_marriott) reported
from
Camberwell, England
@laurabailey @virginmedia They are completely useless. I don’t understand how they continue to get away with such poor service.
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@ambsonthescreen @ruskin147 @virginmedia Doesn’t work. Was down an hour ago and now just says we’re aware of an issue etc etc
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Pipster..
(@viceregality) reported
from
Lambeth, England
Seems I’m not the only one having a problem with their @virginmedia broadband going down... bit busy working from home so if you could get it fixed that would be great.
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Fiona Graham
(@FionaGraham) reported
from
London, England
@ProfWoodward @virginmedia I can believe it. That’s outrageous - and clearly they don’t need the business. Which given the expense of their broadband + TV package seems about right. If it’s any consolation - it’s down a lot, and the speed we get is constantly being throttled, even before covid.
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Vicki Power
(@vickileepower) reported
from
Camberwell, England
@virginmedia No broadband at SE22 0DJ since 10am. Virgin phone auto test says nothing wrong with the service in my area. Help.
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@lemonfreshrob @virginmedia Esp when bulk of country working from home and now cannot and gust service is non existent
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Dave Cross
(@davorg) reported
from
Wandsworth, England
Hi @virginmedia. My street WhatsApp group shows that all of your customers on this road have no broadband service. A Google news search shows the problem is wider. Your status page is broken. Please give us some information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Cooke
(@PC75UK) reported
@virginmedia It’s not something I can share on social media. Can you fix WhatsApp please if you refuse to help. Let’s get this sorted now, no more excuses.
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Jenb31
(@jabs673) reported
@virginmedia This does not solve our connection issue today. @virginmedia makes promises to get your custom but cannot deliver on service.
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Andrea Caldwell
(@atcaldwell15) reported
@virginmedia I am so unhappy with your customer service and my broadband hasn’t even been set up with you yet. The way I have been treated so far is totally unacceptable. Currently been on hold for an hour and being passed from pillar to post. Disgusted
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Marlon G
(@DegenmanMarlon) reported
@virginmedia What would be nice is to have my broadband connected so I don't lose anymore revenue like I have all week!!! Very disappointed with the customer service and the way this whole situation has been managed! Technician has come out and done nothing!
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Vicky 🎃
(@JustMeeVicky) reported
Never had such bad service as I’ve received from @virginmedia ..Waited over 3 months for installation, been told excuses that have been proven to be lies and now they are saying it’s not their fault it’s another company that works for them but can’t put me in touch with them!
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Zorath Flamecloak | Vtuber | PNG Arc | 🔞
(@TheDrakeagle) reported
@virginmedia OH and also? just attempted to use your phoneline and got completely ignored and disconnected. Horrific damn service.
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Zorath Flamecloak | Vtuber | PNG Arc | 🔞
(@TheDrakeagle) reported
@virginmedia If you take a look on the followup tweet you can see the 17 disconnects ive had in the past 24 hours. Ive had some last upwards of 12 hours in the past 3 months and even with numerous maintenence rubbish its still broken
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joanne cair
(@mstmrvelusmummy) reported
@virginmedia No I think that considering all the leg work we've had to do for a problem of your making, not ours, the only decent behaviour is for your team to be calling and updating us. @LutzSchueler p.s. 150 doesn't work because YOU CUT OUR CABLE!!!
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Tricia 💙
(@LawTRICIA) reported
@virginmedia Your broadband service goes off at certain times especially at night and weekends. I was sent a new hub and ‘upgraded’ locking me in to a new contract still not good enough! Use my free phone data most of the time. I’m lodging a complaint
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The Edvardz
(@CEdvardz) reported
@virginmedia @Dbensonesq You then wait for ages, get cut off and they cannot help. Cheap customer service that does not befit the £150pcm I pay.