Virgin Media Outage Report in Epsom, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Croydon, Merton, Kensington, Godstone, City of Westminster, Southwark, Sutton, Guildford, Kingston upon Thames, Fulham, Hounslow, Richmond and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Croydon |
Internet | |
| Merton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Ivan Georgiev ♠️
(@ivang21022) reported
from
Lambeth, England
@virginmedia My WiFi disappeared... green lights flashing...is there an issue and if so when is it going to be fixed?
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Paul Vivash
(@paulvivash) reported
from
Lambeth, England
@virginmedia Day 2 of no broadband or TV in SE21. You’ve switched off your contact lines again and the fix time on your Status Checker keeps pushing out. How are people meant to WFH? Get your act together
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𝒏𝒊𝒍𝒆𝒔𝒉
(@nilesh14) reported
from
Richmond, England
Is @virginmedia internet down in Barnes area?
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Zain Khan
(@zainyboy89) reported
from
Kingston upon Thames, England
@virginmedia @virginhelp Not happy about the connectivity issues in my area.
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Tori
(@totti369) reported
from
Wandsworth, England
@virginmedia no WiFi in sw18 - whole street down any update on when this maybe resolved?
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia answer your damn phone
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vicky
(@vickyatwork) reported
from
Croydon, England
Waited on hold for half and hour then @virginmedia answers the phone and disconnects straight away 🙄 great service you're providing 🤬 #GIVEMEINTERNET
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Ola Agbaimoni
(@OlaAgbaimoni) reported
from
London, England
@virginmedia Wow I’m shocked. Clearly a lot of people will have gadgets that can only support 2Ghz which was available as a separate SIDD on the hub 3. If you were not going to support it you owed customers forewarning of this fact.
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia outage in Reigate RH2... affecting the whole of Hitherwood close.... please get on to it... been out all yesterday and still today....
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia As I said yesterday, all internet, TV and media down. Called you twice for over an hour and a half yesterday but no reply. Terrible service. Have work to do! Booked engineer but they can’t come until Tuesday evening. Can you call me?
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John lumb
(@Johnlumb67) reported
from
Richmond, England
@virginmedia @telegraphmoney Over 1hr to get to India call centre, reading a script & NOT listening to my complaint of no Internet 4 24 hrs & poor service for 1/12 All she would say in an awful accent was reboot. Tech 2 come in 3 days no refund allowed!
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia I have. How do you expect me to work today & tomorrow if the engineer can only come on Tuesday evening? And why doesn’t your customer service centre pick up the calls? I spent about 3 hours yesterday trying to self-diagnose the problem and waiting for someone to pick up the phone
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Tracey Franklin
(@Traceywith_an_e) reported
from
Redhill, England
@virginmedia It was back on again later in the day but very difficult in this current situation where we're told it's safer to work from home but then find we're unable to as our broadband provide can't support this.
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia waited an hour on customer services call. No reply. Internet and media down. Can you help please?
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Robin Pritchard
(@robinpr71) reported
from
Lambeth, England
So @virginmedia you keep telling me that my broadband is working again now but it’s been off since 7am and still is. The problem is not fixed in South East London 😤
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Tom🏴⚒
(@tosman30) reported
from
London, England
@virginmedia have an error code (C130) and not getting a signal, what does this mean?
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Mr T
(@onemistert) reported
from
London, England
@jayrayner1 @virginmedia If the service isn’t down in the area then the fault could simply be resolved by restarting the hub. I guess you’ve done that already?
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raymond Barker
(@RaymondBarker4) reported
from
Camberwell, England
@virginmedia @PED7 @lizzidoyle Please do not be conned by virgin they have serious connection issues i pay a high price and now looking for a better service any ideas ?
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Jeff forrest
(@Jeffforrest1) reported
from
Kingston upon Thames, England
@pompeyhedge @virginmedia I was getting either 500+ or zero. There may be congestion and over subscription but that isn’t my issue.
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia please give me a proper email for complaints I’m losing the will to live and your bots are ridiculously stupid even for bots
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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aoife o’really spooky👻
(@aoiforeilly) reported
@virginmedia my office @Lensmen_Visual has been without internet for a week now, and no one has been able to get in contact to try to fix it. As a photography and video production company this greatly affects our productivity with communicating with clients and uploading projects
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George Grigg
(@Girthire) reported
@virginmedia You said "the final bill will state the leaving charge but it won't be taken". You aren't entitled to it until @Ofcom side with you after review, if they do. I know how banking works but that doesn't help with the missing deadlock letter and the bank ask us to contact you first
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Umar
(@umarharoon_) reported
@virginmedia Honest PZ, I've literally done all of this with the customer teams I spoke to yesterday and the day before. Restarting, hard reset, pin resets, turned it off for more than 15mins etc etc The problem still persists.
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Samantha Alexandra
(@samantha_ae_w) reported
@virginmedia problem with a box you maintain on my road. Door open and wires exposed. Blackpool Fy3
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Shane Williams
(@Willo_1969) reported
@virginmedia Yes, eventually got through on phone late last night but after over an hour best that could be done was an engineer on Weds - meaning 5 days with no service - asked to spk to mngr and call was cut so no idea what, if anything, is being done
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Jakub Lukasiewicz
(@Jakub_Lukasiewi) reported
@virginmedia really poor connection on my iphone, the rest of the devices work just fine, any tips on how this can be fixed? Been going on for quite a few days now
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Shane Williams
(@Willo_1969) reported
@virginmedia But I don't think I do have an engineer booked - as said I was put on hold when I asked to spk to a manager and then the call was ended. Zero customer service or help. Was first told it was a problem in the area and then told it must be my 'gadgets' that are at fault.
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s
(@srbrew80) reported
@virginmedia Yes I have tried all this just need the hub exchanging because I think it's faulty I can't see why this is such a problem it's just finding a solution
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Tilly's Mum
(@lawes7878) reported
@virginmedia Still not working, if my partner didn't enjoy the TV package we would move to another provider. I on the other hand just want reliable, stable Wifi
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Zoë Catlin
(@ZoeCatlinEvents) reported
@virginmedia Customers aren't being notified in a clear and timely way at all. That's the whole point of the tweet... The complaint isn't that you're cutting the service. It's that you haven't told the account holders or considered the impact on vulnerable people who don't have family help.