Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Epsom, Surrey, England 02/24/2026 10:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Epsom, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Croydon, Southwark, City of Westminster, Beckenham, Woking, Merton, Sutton, Hounslow, Leatherhead, Guildford, Richmond, Kingston upon Thames and Streatham.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • jdaykin Jerry Daykin (@jdaykin) reported from London, England

    @MichaeljonF Good question... just having a bit of an iffy connection last few weeks. I have a full on Google WiFi Mesh network... tried to iron out a couple of dubious hacks in the system... plus I’ve upgraded the core hub to the Nest WiFi Router now. Starting to suspect it’s Virgin Media 😂

  • Ashishpatel1972 🧑🏿‍🦼Ash Patel🧑🏿‍🦼 (@Ashishpatel1972) reported from Croydon, England

    @harispurs82 @SkyHelpTeam @virginmedia Hence my point initially being Brandon owns a fraction of VM I don’t see them doing what Sky have done for for their customers. @skytv are far better for customer service.

  • Theoryjoy Dr Tom Moore 🏳️‍🌈 🇪🇺 (@Theoryjoy) reported from Kingston upon Thames, England

    @virginmedia It couldn’t happen at a worst time. Last time it was down there days and was completely confused by the statutory compensation scheme.

  • OnePavedCourt One Paved Court (@OnePavedCourt) reported from Richmond, England

    Please can you advise help for small businesses who have had to close due to #COVIDー19 and can’t afford to keep on paying for broadband @virginmedia.

  • tb_doc Will Ricketts (@tb_doc) reported from Merton, England

    Shit just got real! Not only am I self-isolating, but my @virginmedia WiFi keeps going down #FirstWorldProblems 😱

  • KateProudman Kat P (@KateProudman) reported from Richmond, England

    “I'm really sorry to hear your business is closing and we really appreciate we are facing some difficult times due to the COVID 19 pandemic. However we will not be able to place your account on hold. your service will continue to run as normal.” Not ok #Virginmedia ! @vmbusiness

  • DavidClark38 David Clark (@DavidClark38) reported from Richmond, England

    @virginmedia whilst I understand there are far more important issues currently happening please stop charging me for using @NetflixUK. I’ve called you, emailed and tweeted in the past, yet you still keep doing it. I pay @NetflixUK directly!!!!

  • BarnicoatAlex alex barnicoat (@BarnicoatAlex) reported from Chertsey, England

    @virginmedia Have been trying to contact customer services through chat and phone for the last 5 days. We went through the broadband order process. Reference number WS6730830. We are no longer moving due to COVID so need to cancel this. Please help.

  • pandsreid Susie20RF (@pandsreid) reported from Merton, England

    @virginmedia @BBCNews @MartinSLewis terrible terrible service. Student daughter has been on hold for nearly an hour trying to cancel a simple rolling monthly student Internet contract. “I’ll just get my colleague” and “why do you want to cancel” doesn’t cut it. Very very annoyed

  • GMarshall556 gary marshall556 (@GMarshall556) reported from Ashtead, England

    @virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!

  • LukasDiSparrow i hate you (@LukasDiSparrow) reported from Camberwell, England

    @virginmedia YOU **** HEADS JUST HANGED UP ON ME WHEN I WANTED TO CANCEL!!!!!!!!!!

  • June299858 June (@June299858) reported from London, England

    @virginmedia Hold on while I transfer you to one of the team, who will be able to assist you with this query further. Please be aware that replies from this service are not immediate, allowing you to get on with your day. *17 hours and still waiting*

  • LukasDiSparrow i hate you (@LukasDiSparrow) reported from Camberwell, England

    @virginmedia YOU DO NOT ANSWER THE PHONE!!!!!!!! AND IF YOU DO YOU PUT ME ON HOLD AND HANG UP!!!!!!!!!!!!😡😡😡😡😡😡

  • rjbmus Richard Bristow 👨‍🏫🙋‍♂️ (@rjbmus) reported from Kingston upon Thames, England

    Trying to remote teach when @virginmedia is unreliable and down is really impossible. Quarantine just got worse..!

  • SianPrime Sian Prime (@SianPrime) reported from Guildford, England

    @virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.

  • andreas_krieg Dr Andreas Krieg (@andreas_krieg) reported from Hammersmith, England

    @virginmedia It still comes and goes. Absolutely unreliable to work from home when I get kicked out of conference calls because the broadband is down. This is very poor after almost 12 hours! #WorkFromHome

  • daguvernor tommy harper (@daguvernor) reported from Wandsworth, England

    @virginmedia tried everything to get through keep getting cut off no email service i understand these are difficult times you have whacked my bill up im out of contract so ive cancelled my direct debit ill wait to hear from you VERY SOON

  • CraydenSue Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast

  • daguvernor tommy harper (@daguvernor) reported from Wandsworth, England

    @virginmedia once again trying to contact virgin media is a no go a proper waste of time contract has run out trying to cancel they have put the money up to £60 a month for basically 2 freeview boxes I have cancelled my direct debit which is due on the 7 april what a scam😡

  • BenPOwen Ben Owen (@BenPOwen) reported from Wandsworth, England

    @TomGeorgeBest @virginmedia I live in South London and this keeps happening to us too. Internet cuts out between 10-11am and then again between 3:30-5 every day. We pay for 50mbps and have internet speeds as slow as 0.9mbps. So frustrating.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RaminVazir Ramin Vazir (@RaminVazir) reported

    @PyrionFlax @virginmedia If they oversold in your area it sounds to me like they are traffic shaping and throttling speeds to maintain service when at high load. Virgin are known to do this very aggressively in some areas unfortunately and they really don’t care.

  • dreadnaught7 KieranBenham (@dreadnaught7) reported

    @PyrionFlax @virginmedia I had this for upwards of a year Pyrion - The problem was down to Virgin's infrastructure as I had constant packet loss, they didn't care at all and I ended up having to move provider due to needing reliable internet for work.

  • N1pq1 TFlipz (@N1pq1) reported

    @virginmedia i cant find a fix time for the internet to be fixed im in burnley uk

  • PyrionFlax PyrionFlax (@PyrionFlax) reported

    I think it's about 6 weeks now? maybe 2 months? internet has been SO bad. @virginmedia I don't know what to do. I don't know who to call. I don't know if you are even capable of fixing this. you are 100% affecting my living. is there an ombudsmen or something that I can contact?

  • annabeldearing annabeldearing (@annabeldearing) reported

    @MrMondegreen @tonymc39 @virginmedia Exactly this . Sent back equipment. Got £5 refund cheque following final bill . A month later got a new bill for £100 for wifi mesh etc which they’d sent to improve crap service and charged £5 pcm for

  • dazzy2010 darren bancks (@dazzy2010) reported

    @virginmedia There has been nothing but faults with virgin since the day we signed a contract with them! I want this issue resolving in the next 12 hours or I’ll be writing to the ombudsmen.

  • LSTOCCZach ZMilas049 (@LSTOCCZach) reported

    @virginmedia done with you lot. Absolute terrible customer service and constant outages. Canceling tomorrow

  • PrinceFrogOne1 PrinceFrogOne (@PrinceFrogOne1) reported

    @virginmedia Just tried a minute ago and still not working

  • womaninblack stacia briggs (@womaninblack) reported

    @virginmedia @frank64946849 Mine is down in NR4 too. And there’s planned works tomorrow - when might the internet actually work in the next few days?!

  • JimmyfaeDundee 🏴󠁧󠁢󠁳󠁣󠁴󠁿Jimmy🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@JimmyfaeDundee) reported

    @virginmedia i just got connected yesterday but I can't log onto my account to see my router settings. The help page is not working for me so can you help me please?