Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Woking, Croydon, City of Westminster, Richmond, Kingston upon Thames, Streatham, Hounslow, Wandsworth, Greater London, Carshalton, Mitcham, Coulsdon and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia cannot get in contact with you guys as you just pass us to an automated service. Paying £90 a month for something that doesn’t even work
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Suren Perera
(@darthteddy) reported
from
London, England
So @virginmedia is down again. App says everything is fine but clearly not.
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chibievil
(@chibi_evil) reported
from
Camberwell, England
@virginmedia I been sitting in live chat all day wanting to downgrade cos they are are upping prices again and haven’t been able to talk to any one ugh this is stupid I just want someone to help me geeeeeeez
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Chivers67
(@Chivers67) reported
from
Addlestone, England
@virginmedia All I’d like is to change my package, I press all the right buttons but you don’t have the right person on the other end of the Line. Poor show!
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Sophie Judge
(@judgarama) reported
from
Merton, England
@virginmedia I have called twice today to try to get help to fix the fault with my tv service, and been cut off both times w/out speaking to anyone. Your online help has not rectified. Can I speak to a human being pls for help?
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𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀
(@Caleb_Parker) reported
from
London, England
@virginmedia Yes after a 5 hour outage during a key work time did me it came back up. But I’m more disappointed in the delay in customer service response time.
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Dave
(@BigadeeDave) reported
from
Richmond, England
@virginmedia Picture is pixelating when I record something & also when I pause and doesn't play properly after pausing? Please help!!
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Suren Perera
(@darthteddy) reported
from
London, England
@virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?
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DanielSSmith FRSA
(@DanielSSmith) reported
from
London, England
@virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew
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nala.
(@Skky16) reported
from
Croydon, England
If you’re with @virginmedia cancel!! They upsold us without fixing the issue with our internet, now we are stuck with internet much worse then before.
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catskidschaos
(@catskidschaos) reported
from
Richmond, England
Yay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!
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𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀
(@Caleb_Parker) reported
from
London, England
@virginmedia Hey, my broadband is down. Your website says there is a known service issue. Can you advise when it’s coming back up, as I’m working from home and need access.
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Dave
(@BigadeeDave) reported
from
Richmond, England
@virginmedia Can't get hold of you by phone so why is my TV pixelating after pausing and recording? Please answer my query or I will be forced to cancel!!
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Answers in Reason
(@answersinreason) reported
from
Redhill, England
@virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia terrible terrible service. Internet cuts out every day at least 10 times a day, keep telling us it’s “due to the amount of devices” yet that has never been a problem before. DO NOT GO WITH VIRGIN
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?
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SkyFlier6981 RGN RNT
(@SkyFlier6981) reported
from
Brentford, England
@virginhelp @Virgin @virginmedia I’ve been online using my EE data as your phone lines are so busy you are not answering. Online went through the checks to be told there is a problem with your broadband [I know this your engineers caused the problems and then left!] your online offered me Wednesday to fix this!
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SkyFlier6981 RGN RNT
(@SkyFlier6981) reported
from
Brentford, England
@virginmedia Thankyou for this, but you are now saying Wednesday is the earliest you can comeback and fix the problem your engineers created then and left!?This is now affecting my ability to do my job which is primarily online. I am not happy
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia fix up
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SkyFlier6981 RGN RNT
(@SkyFlier6981) reported
from
Brentford, England
@virginhelp @virginmedia So who’s going to fix this? they came to set up stuff for installation to the upstairs flat. I am so 🤬right now you have no idea. I have grading to do and I need my damn internet. I’m really not impressed
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hardman and Hill
(@HardmanHill) reported
@virginmedia Exactly the same. Rubbish service and incompetent staff that are useless
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Wayne Bond
(@manred007) reported
@virginmedia I’ve been trying to sort something out with yourselves today and have been on hold over a total of 2hrs so far !!! Time to cancel, terrible customer service.
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Ty⚒
(@TSHIBU0_1) reported
@virginmedia Hi I would like some help with forwarding a port
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swarburton
(@scottuk39) reported
@virginmedia 58 minutes on hold to speak to the ‘cancellations team’. I’ve given up and put the phone down. Got fed up of listening to same songs on repeat!! I’m paying £31 a month and now you want £44 for the same service!
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Simon Hubbert
(@MathsForRisk) reported
@virginmedia hi - last week I agreed a new 18m contract, to continue with my existing TV&Broadband service (no changes), yesterday I received a parcel requiring me to return all Virgin equipment, I'm currently on hold 30+minutes... is there a quicker way of solving this?
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Stewart Abel
(@stewartabel73) reported
@virginmedia I read somewhere that their "customer service team" is one bloke sat using a Amstrad computer from 1980 powered by a mouse running in a wheel.....it appears the mouse is no longer with us RIP 😥
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swarburton
(@scottuk39) reported
@virginmedia maybe if I close my account and then wait a month before I apply back as a new customer might help me feel like a valued customer again!
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Neurotic Tech Priest
(@TechNeurotic) reported
@virginmedia Hi I've been on hold to your Customer Retentions Department for over an hour before being immediately hung up on when I got through. Is this a policy to clear call volumes or are your staff actually incapable of doing the very basic task of answering the phone.
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Jakey Wakey
(@Jakey_Wakie) reported
@virginmedia 2 hours 15 mins, line cut, total silence. NOT GOOD ENOUGH . @virhinmedia. This is awful, have been customer for 8 years, can't believe I'm being treated like this. You ei t even facilitate a complaint submission
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Charlie Dowley 💙
(@DowleyDeveloped) reported
@virginmedia That’s who I’m waiting on for WhatsApp. Was transferred to your Customer Relations team due to the incorrect billing issue and I’ve been waiting since Friday to speak to someone. How long will it take as I’ll be cancelling my direct debit so this money does not come out