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Virgin Media

Virgin Media Outage Report in Epsom, Surrey, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Epsom, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Epsom, England

The most recent Virgin Media outage reports came from the following cities: Tadworth, Redhill, Croydon, City of Westminster, Hammersmith, Southwark, Kingston upon Thames, Westminster Abbey, Caterham, Walton-on-Thames, Leatherhead, Hounslow, Mitcham, Merton, and Greater London.

CityProblem TypeReport Time
Tadworth Wi-fi 8 hours ago
Redhill Internet 10 hours ago
Croydon Internet 10 hours ago
City of Westminster Internet 11 hours ago
City of Westminster Internet 12 hours ago
City of Westminster Wi-fi 12 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • OreMeta
    Ore Meta (@OreMeta) reported from Wandsworth, England

    @virginmedia TOTAL LIE. Spent majority of lockdown complaining about my intermittent service, dropping out during meetings etc. Eventually moved to a different provider and paid @virginmedia TWICE. Told to return equipment BEFORE a chq will be sent. No Chq received YET.

  • Nwokojojo
    Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia It’s down again!!!! Me and the lads are two wins in on warzone and going for the 3peat! Surely this is a breach of contract, give me my money back!!!!

  • camillaudia
    Camilla Audia (@camillaudia) reported from Merton, England

    @virginmedia can you help us out? Service has been BAD for the past month. 3 time calling call centres and NOBODY picks up. Engineer appointment booked but cancelled as ‘issue solved’. It keeps disconnecting devices throughout the day. We work from home. Help or go to BT?

  • RanjanMallya
    Ranjan Mallya (@RanjanMallya) reported from Croydon, England

    Dear @virginmedia Your lines are always busy through the day! What is happening? I tried last weekend and it's the same this time too. Help!

  • RanjanMallya
    Ranjan Mallya (@RanjanMallya) reported from Croydon, England

    @virginmedia I managed to speak to the customer services after 20 odd minutes of holding the line. I have changed my plan but yet to receive an email confirmation though!

  • ChaosInCalm
    ジェイ (Jay D) (@ChaosInCalm) reported from Merton, England

    @virginmedia just had engineers out for noisy line. Was apparently working... They've left, Now the line is dead. HELP!

  • ChrisdMRF
    Chris M (@ChrisdMRF) reported from Richmond, England

    @virginmedia no TV signal, tried all tests etc no change. Web help just keeps going in circles

  • LisaWardComms
    Lisa Ward (@LisaWardComms) reported from Kingston upon Thames, England

    1/2 Absolutely disgraceful service from @virginmedia - we’ve been trying to cancel your service since the middle of October and have been repeatedly cut off when being transferred to the cancellation team. In the end we had no choice but to cancel our DD.

  • jagats
    James (@jagats) reported from Whyteleafe, England

    @virginmedia problems with my tv, sit o hold for over an hour, my landline phone dies, call back on my mobile and it says the call centre is closed!?

  • maxbhill
    Max (@maxbhill) reported from Croydon, England

    @virginmedia total service failure 47 on hold to be told can't get an engineer until Thursday then they cut me off - no phone back and the know I am in the medically vulnerable

  • Nwokojojo
    Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia Yes it was on their and now it’s not but it’s still not working

  • Nwokojojo
    Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia Better but I had to cancel a pretty important call as Hotspot doesn’t cut it so thanks for that. No idea what I’m paying for

  • Nwokojojo
    Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia It’s still not working...

  • MistaLorraine
    Mr Lorraine (@MistaLorraine) reported from Kingston upon Thames, England

    Why is @virginmedia sending a message that they are having trouble connecting me to the internet like I’m the problem ...

  • JJT35
    john treacy (@JJT35) reported from Wandsworth, England

    @virginmedia what time does your call centre open? Been without broadband all day through a fault now it’s showing as fixed but we are still without service. Have done all online tests. Please respond as this is unacceptable. Spending a fortune running 2 laptops from hotspots!

  • npirvine
    Nirv (@npirvine) reported from Kingston upon Thames, England

    @virginmedia Why do you make it so difficult to talk to someone about getting a replacement broadband/tv cable because the equipment originally sent out is broken.

  • Nwokojojo
    Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia WHY IS YOUR INTERNET DOWN AGAIN!?!?

  • Nik_Simon88
    Nik Simon (@Nik_Simon88) reported from Wandsworth, England

    @virginmedia hello. My internet is down with the flashing white light on the modem. Your online guide says to wait 5mins, as it means it is rebooting, but it has not changed for 24 hours. Who do I contact please?

  • craiginmotion
    craig crawford (@craiginmotion) reported from Kensington, England

    @virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.

  • craiginmotion
    craig crawford (@craiginmotion) reported from Kensington, England

    @virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • charlottemary0
    Charlotte (@charlottemary0) reported

    @virginmedia Unable to load that link... Any clues as to how long ‘this period’ might go on for? And any explanation for the poor customer service and lack of comms in cancelling an appointment? We still pay the full bill despite receiving a lesser service then?

  • jjsamos
    PSW 💙💙💙 (@jjsamos) reported

    @virginmedia I have been trying to talk to a competent human since 10am this morning just to get my broadband services resumed after my house was flooded. The experience has been so bad I now want to leave you

  • jakkudrifter
    JakkuDrifter (@jakkudrifter) reported

    @virginmedia SL65AE absolutely diabolical service - wait - non-service - that I’m paying for. This area has seen service interruptions for weeks. No way near good enough.

  • djw_365
    David (@djw_365) reported

    @virginmedia Hi, I generally have good WiFi throughout the house but I’m working from home and am at one of the furthest points from my hub and have poor WiFi signal - I’m going in circles on your website trying to buy a WiFi booster! Any chance of some help?

  • Kaleb_JCox
    Kaleb Cox (@Kaleb_JCox) reported

    @virginmedia Current download speeds are at 5mpbs. My package is "M200 Fibre Broadband" Help a guy out, please! (Already check for service issues, there aren't any & run all the normal troubleshooting steps, eg restarting the router and my other gear.)

  • zombie_apoc1
    GJM (@zombie_apoc1) reported

    @virginmedia not a GR8 start. Had Hub 4 installed and only getting 600MBPS with cable and only 20 MBPS by WiFi in some areas. Called and asked for VM adapters and phone was put down on me 😪

  • Dsgiddz
    Dev⚡️ (@Dsgiddz) reported

    I love wearing my oversized Virgin media hoodie to the gym because A) it’s such a sik pump cover and B) I can feel the rage of people who want cus at me for their bad service lmao

  • Ed_Swift
    Edward swift (@Ed_Swift) reported

    @virginmedia It has been impossible for me to get through to anyone who can help with that number, no matter how many times the social media team refer me to it or emails mention it. Your complaints team are unreachable.

  • snowsbal
    snowonxbox (@snowsbal) reported

    virgin media wifi is so bad atm tf they doin

  • charlottemary0
    Charlotte (@charlottemary0) reported

    @virginmedia No reference given, she really was most useless and rude the woman I spoke with. SW90RZ Your training seems far superior already. Thank you