Virgin Media Outage Report in Epsom, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 29: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Hammersmith, City of Westminster, Hounslow, Mitcham, Caterham, Merton, Greater London, Ashford, West Byfleet, Feltham, Redhill and Guildford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Croydon |
Internet | |
| London |
Wi-fi | |
| Southwark |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!
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MoMo
(@ImaginaryCard) reported
from
Hammersmith, England
Nothing like @virginmedia's **** broadband coverage to kick off the week. No connection for 1 hour now
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
Hi @virginmedia. I've just spent 1.5 hours/3 calls on the phone with you to cancel my contract due to moving flats. Each time the line went mute after a long wait and eventually disconnected. Please fix your service! Thanks.
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia My internet is still down more than 24 hours now this is ridiculous
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@NickChis @virginmedia I just called their helpline and I was told service improvements are currently being done locally and "everything should be back to normal by 3pm" today. 😒
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia So it seems you are doing "service improvements" in my area, and "everything should be back to normal by 15:00". It's the middle of the working day....😒😐. Could those improvements not be done at night or during the weekend? Cheers.
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia a text to say there may be disruption to services is not the same as no wifi or TV since 8am and not expected back on until 4pm?! Can’t speak to anyone on the phone either! Not acceptable especially when I am having to cancel important work meetings?! Furious!
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia This is getting my no where, I am just going round in circles, typical virgin service
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia I did. 3 calls to be precise. There seems to be a tech issue on your end which keeps hanging up on callers....I can't afford to lose any more hours, so I've resorted to writing a letter instead. Thanks.
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
@virginmedia It happens so often tbh, what is the actual issue in Battersea that makes it a repetitive problem? Also why am I not able to register a loss of service on your app?
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!
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Nadine_TeamTimmons 💙
(@Nadine_MrsSpoon) reported
from
Croydon, England
@virginmedia my tv and broadband dropped out about half an hour ago. cant get through on the phone cos says office is closed and online help link connects then disconnects. no way of getting assistance.
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
@virginmedia Thank you for sending the link, that did enable me to at least register the loss of service.
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Stanton Warriors
(@StantonWarriors) reported
from
Brentford, England
.@virginmedia sucks!
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia @Richard And if you haven’t got the capability to fix and deliver a service you shouldn’t offer it @virginmedia . I work from home and need to communicate with my clients
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Changed it from 21/7 so I’m afraid it’s just appalling service and no one gives a damn..@Richard should be ashamed of the complete mask of empathy and service from @virginmedia
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Ali Rahman
(@alirah1986) reported
from
Croydon, England
@virginmedia absolutely ridiculous from virgin media **** Servis, unprofessional staff, No net for 11 days, no help, 4 times phone been put down. Thieves
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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philip hazzard
(@philiphazzard) reported
@virginmedia Discussting customer service i have been with you for 3 years never missed a payment previously. in a time of pandemic i have missed one to you on the 20th january asked for an extension until the 20th feb due to going back to work after furlow and you wont give one ridiculous
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Andy Atkins
(@AndyLGAtkins) reported
Hi @virginmedia my service has become so unreliable, I can no longer work from home. It's no longer stable enough for VOIP calls. There does not seem to be a way to talk to a person about this. I am constantly routed to your automatic diagnostic checks. Can someone please help?
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Theo.
(@Theoonline) reported
@virginmedia Hi John, your agents keep hanging up so sadly not, the cumulative hours trying to get this fixed is unbelievable. Do you have a Head of Customer Service? Would love to send them a formal letter with some genuine concerns and advice, go to your competitors page, it isn't like this
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Iain Hill
(@iain_c_hill) reported
@virginmedia Gave a month's notice that I would be moving and told that I could use the same hub (which I have been using with little issue for over 2 years). Support can't find the hub on the system. They should have just sent out a new hub then instead of 'escalating' the problem.
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Lazy Chris 🐺 Wolves Fan Since 95
(@LazyChris7) reported
@steph_wwfc @virginmedia It’s there **** router hub 3 I’m on that to mine drops most nights not fair when we pay for top speeds
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treadlighter
(@treadlighterlib) reported
@virginmedia What a joke, I am cursing the day I signed up to #virginmedia #virginmediadown as I wait for the umpteenth time for my router to fix itself and oh, the customer services phone line says they are all busy, call back later, bye. #terribleservice
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London Dating Coach
(@RNewDatingCoach) reported
@virginmedia I want to cancel my contract but there doesn't seem to be any way to get in touch ... No one ever answers the phone.
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Marcus Deaves 🍸 Cocktails
(@MarcusDeaves) reported
@virginmedia ....it’s internet connection issue, not WiFi per se, so ‘yes’. Wired also.
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Amardeep Kalsi
(@Yellowwatch) reported
@virginmedia I've had 20+ nuisance calls this morning from your call centre. They call informing they are from virgin media than hang up. Can you please do something about this.
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Claire Rowlands
(@cmr824) reported
@virginmedia No service issues at the postcode. Will have to sign in later when I'm home.