Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Southwark, Hammersmith, City of Westminster, Croydon, Greater London, Ashford, West Byfleet, Feltham, Redhill, Guildford, Ashtead, Staines and Merton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hounslow |
Wi-fi | |
| Southwark |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia I have NO INTERNET NOW FOR OVER 36hrs!!! VM you’ve been promising to sort it!!! What a freaking useless network provider!! It’s a joke! I’m sure your competitors are laughing right now!
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stupotpot 🏳️🌈🌹🏃🏻♂️
(@stupotpot) reported
from
Spelthorne District, England
@virginmedia apparently there are no issues in my area…my lack of broadband (after 2 restarts) suggests otherwise.
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia why is the connection for Wi-fi so bad in the #Mertonarea at the moment. Seems we are paying for a non service again.
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凱蒂
(@ItsKatieC0mpt0n) reported
from
Epsom and Ewell District, England
@virginmedia 3 weeks after you drill through my pipe & send cowboy plumbers out I still haven’t heard anything! I filled a complaint 2 weeks ago and no response. If you think I am paying my bill this month you can jog on. Absolute terrible customer service
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Spooky Mazza 👻
(@mariorgi) reported
from
Hounslow, England
@virginmedia #VirginBroadband again no service. I wish I could leave #virgin. No broadband and it will be down all evening.
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shoegal
(@Marshall5Sharon) reported
from
Kensington, England
No internet at all now… apparently there are a few areas with dodgy internet problems… thanks Virgin media 🤬🤬🤬🤬
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Ynot?
(@Tonyippee) reported
from
Croydon, England
Once again @virginmedia has let me down! Sorry the stream ended so suddenly without any goodbyes 😭
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia Pls don’t take this personally but honestly it should be in your policy that customers reps should read treads before relying!! I’ve mentioned before - I’m deaf! I CANNOT make phone calls! That’s why that stupid BOT robot is demeaning and frustrating for ppl with limitations!
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice
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Robert Wright
(@RKWinvisibleman) reported
from
Lambeth, England
We’ve switched broadband providers from @virginmedia to @CommunityFibre and, while the service is OK, @susanrwright’s email is no longer arriving. Anyone have any ideas what might be wrong?
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Ged Weston
(@gedweston) reported
from
Richings Park, England
0800 052 1251 calls from @virginmedia bordering on harassment. Tried to upgrade my package and they refuse to email details yet keep calling. The worst customer service! @SkyUK
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Dee_dee03616
(@Dee03616) reported
from
Croydon, England
@virginmedia I seem to be having very slow connection?
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia And before you asked me to ask someone else to make the phone call; I live alone so no I can’t get someone to help make the phone call!
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J Calvert & A Bates
(@JulieAdamFilms) reported
from
Camberwell, England
@virginmedia what’s going on? Broadband is still down for 2nd day (!!) but you’re website saying fault corrected in our area which is obvs not correct.
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Diviyesh Shah
(@pharmr5) reported
from
Brentford, England
@virginmedia Please tell me why I am paying for M100 broadband but lucky to get M1 some times. Never have we got more then M30. For the last 1 1/2 years it been crap
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Foodwise Woman
(@FoodwiseWomen) reported
from
Kensington, England
I’m trying to live chat to @virginmedia to see if they can install a Hub 5 router in our area as Apple reporting privacy problems with existing router. I’m on hold for a ‘live’ agent but their Terri Triage BOT requires me to press the ‘Yes I’ll hold button’ every 40secs. 😱😱😱
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Mark O'Brien
(@markandall) reported
from
London, England
@virginmedia 4.45 on Saturday evening you text me to move my install from Monday 9am to some day in 3 weeks time .. And now no one available to help?
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Johno
(@Levellers66) reported
from
Spelthorne District, England
@virginmedia 42 days without TV so talking to cancellations as VM aren't even offering to try and fix the problem before 20th Nov. Leaving after nearly 10 years. Feels like a good win for VM, clock stops on compensation, penalised as under contract and you don't have to fix the problem 😒
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shoegal
(@Marshall5Sharon) reported
from
Kensington, England
@virginmedia It says no problems but believe me… I have no WiFi at all, rebooted and done the usual check
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@O2 Yes, the wifi isn’t working due to technical issues with @virginmedia and I need to leave the house for @O2 to work.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The Disruptive solicitor : Founder A City Law Firm
(@ACLFKaren) reported
@elonmusk perhaps you could consider buying out virgin media. It never works, when it does, it’s useless, the Indian CallCenter are hopeless. Perhaps you can bring some organisation to this awful company please
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Caroline Waddington
(@CaroWadd) reported
@VMO2News @virginmedia @O2 I’ve tried to log in via Priority App several times to use the QR code with no luck! Same issue with Peter Kay tickets! Why offer something that folks can’t log into?
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physiosjb
(@physiosjb) reported
@virginmedia It was my partner who was trying to reduce his package to broadband only. Unable to get anything suitable. Looking to match the new customer deal of £23 for 256MB/s but not one of the 4 advisors able to help in the slightest!
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stuart mann
(@mannsg) reported
@virginmedia when is the broadband going to be fixed in the Kt4 8xy area it’s been at least 6 days now very slow !
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Chris Bell
(@Frakbuddy) reported
from
Dundee, Scotland
@virginmedia @scottishgas Bad enough I pay £70 a month pretty much for just the solid internet.
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Loafie
(@Loafie_HooWee) reported
@aimseytwo Dude do you still have Virgin Media cause my WiFi went down at the same time
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Mark Grafton
(@mark_geegee) reported
@virginmedia another day, another internet outage, another night wondering if I can get online the next day and do my work to get paid.
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Chris Bell
(@Frakbuddy) reported
from
Dundee, Scotland
Spent hours yet again trying to make the Virgin Media hub 3 work but now I just want to smash it and it's actually feeding into my depression/anxiety. Seems like every six months it's an issue. I love the speed but I might just say **** it soon and change service.
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Orest Andrijiw
(@OrestAndrijiw) reported
@virginmedia Initially there was an issue with Royal Mail only showing the one address when there are three flats. Apparently a landlord issue but after several phone calls to virgin a manager asked a colleague to email to another dept to find a solution 1
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Adam Wallis
(@TheCoralNerd1) reported
@virginmedia your customer support is non existent and your complaints department is disgusting. 6 months of constant issues with broadband and not one toss given, constantly fobbed off #cowards #ashamed #monkeys