Virgin Media Outage Report in Epsom, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Epsom, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Hammersmith, Croydon, City of Westminster, Richmond, Woking, Redhill, Mitcham, Hounslow, Wandsworth, Beckenham, Merton, Sutton and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Edward Baran
(@edward_baran) reported
from
Kensington, England
If you’re considering getting broadband / tv in SW5 central London don’t bother with @virginmedia. The service drops out almost daily for many hours and the customer service is non existent @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia Just now. The service is appalling. They have no up-to-date info on faults, they can’t explain why faults often happen in SW5 9, and point blank refused to put me through to someone who could explain the faults, and also refused my request for a call back from a Uk based manager
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@LynseyAnneWhite @virginmedia Just cancel and take your business elsewhere . I just waited on the line for over an hour to talk to someone offshore who could not explain the constant faults
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davep
(@g_davep) reported
from
Croydon, England
Is anybody experiencing poor service from virgin media
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@LynseyAnneWhite @virginmedia @Ofcom When they cannot even run a consistent broadband and tv service in central London you know they’re an unreliable organisation . Plus you cannot get through to customer service . On hold for hours and when you do get through you get someone rude who cannot communicate
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@ariangarden @shep23 @virginmedia Mine constantly goes down in sw5 @ofcom
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Emma Cooper
(@emcooper2) reported
from
Tandridge, England
@virginmedia I changed my direct debit date to 30th of each month and you failed to tell me it wasn’t going to be effective until next months billing cycle. Now I have charges from my bank. Not a good experience, especially as a new customer. I want my bank charges refunding
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Ashley Eglin
(@ashleyeglin23) reported
from
Croydon, England
This is a great impression you’ve set to new customers. Maybe we should have joined @virginmedia instead. Absolutely disgraceful customer service @SkyHelpTeam
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@WaveNathan @virginmedia Same for me tonight . No tv or broadband in sw5. It’s the third or fourth outage in as many days
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Rasta Fou
(@Rasta_Fou) reported
from
Kingston upon Thames, England
@virginmedia High call demand is unacceptable!! If you offer a service and you can’t even deliver that service! I would like someone senior to call me to make this right. In the mean time I will be contacting @BBCWatchdog
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia we have been without broadband, tv and phone for 2 days now😞 we are running out of data on our phones we r all on #virginmobile unlimited data would help us all right now!
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Samantha Ovens
(@SamanthaOvens) reported
from
Wandsworth, England
@virginmedia I just checked thank you and it states there are connection issues that are being worked on presently. I have registered the issue as directed.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia @sirlordio No you get so many negative comments because your customer service and actual service is appalling. Am now told we will have to wait over 5 days for broadband and tv to be restored in sw5 9
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Spice Adams 🇬🇭🇳🇬
(@AlmightyUncle_) reported
from
Lambeth, England
@virginmedia hi I have an issue and no one is answering my call
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davep
(@g_davep) reported
from
Croydon, England
@charley_ellx Best advise change provider virgin media has outsourced its call centre and those idiots in India don’t know how to solve the problem
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Jack Holliday
(@JHollid) reported
from
West Molesey, England
@GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠
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Martha D'Arthur
(@MarthaDArthur) reported
from
Hounslow, England
@mattbundy82 @virginmedia Oh they are appalling! I was a loyal customer for years until their service quality plummeted.... and the. They just blatantly started lying on my customer record in order to close jobs and complaints down that hadn’t been resolved. I left pretty decisively
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Mr Digital Panda
(@MrDigitalPanda) reported
from
Lambeth, England
@virginmedia got a message to say it was fixed but my internet is still down Fault Ref: F007494959 This
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
Why is @virginmedia so appalling. Had terrible connection for months. They keep promising to sort and to refund some £ but do neither.
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Tony Holder
(@bigtoneuk) reported
from
Kingston upon Thames, England
Hey @virginmedia! 3 days no internet or TV, you cancelled 2 visits because of ‘local network problems’, even though you identified a local fault in my premises. Can’t book another visit until the network fault is cleared. Oh, and to book it I have to call you again! #Fail
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eddie Robinson ©
(@1EddieRobinson) reported
I decided to leave @virginmedia after approximately 15 years. Constantly increasing prices mid contract, services always down, Internet constantly cutting out. The cherry on top, disconnecting me out of the blue before my disconnection date, mid morning whilst working from home.
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Shauna Crawshaw
(@CrawshawShauna) reported
@virginmedia Its been since we had a new Internet provider installed down our road our Internet drops in and out constantly at all times of the day the WiFi plays up and often cuts out in certain parts of the house. We have an engineer coming out Thursday to look at it but we have to pay. 😞
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davang
(@birkbeckRus) reported
@virginmedia Service is now back on, 24hrs after the outage. How can we be compensated for this?
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alium
(@strollingby) reported
@richardbranson @virginmedia @MartinSLewis finally been offered a rate cheaper than my existing package in fact my current package is now 45% cheaper. VM must be bleeding customers. Not surprised after the hell that is their customer service.
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David Bruce
(@Farstardb) reported
@virginmedia I was advised it didn't on my last phone call with virginmedia and I didn't believe what I was being told they just wanted me to upgrade to M350. Cannot see the top 2 lights on my superhub 2, service status okay.
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Dr. Ray Campbell
(@RayCampbell19) reported
@virginmedia I've had a loss of service two days in a row now. This follows on from the last outage when I was told it had been fixed. It's a good thing that I'm leaving Virgin because I can't take any more of this nonsense.
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Andrew Hiorns
(@MrHiorns) reported
@virginmedia Yes, we connect wirelessly to laptops, I also have a wired connection via two plug in mains extenders, I also hard wire an Xbox into the hub, and all drop out at the same time - I check the Xbox to confirm the issue is internet coming into the property and not wireless drop out
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Rebecca Holland 🐝
(@Rebecca46768087) reported
@virginmedia im really getting fed up with my internet keep going off for a few minutes than straight on again and not loading pages up and its running at a poor connection . We had no internet the other day coz there was a issue in our area and its not been right since
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isha bars
(@smokkeeast2souf) reported
@virginmedia You think you can take peoples money breech your service be rude ignorant discriminate and demand MONEY FOR A SERVICE YOU HAVE NOT PROVIDED NOR TRT TO FIX NOR CONTACT ME BACK AS PER REQUESTED. EE, 02, EVEN BT WOULD NEVER TREAT CUSTOMERS HOW YOUR TEAM THINK ITS OK
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Incog
(@Chancegreen2016) reported
@virginmedia An engineer??! Are you joking? I’ve just been on the phone 40 minutes to 4 different people none of whom will help as they don’t know what they are doing it’s an absolute joke.