Virgin Media Outage Report in Godstone, Surrey, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Godstone come from postal codes RH9 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Godstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Godstone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Godstone, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Caterham, Maidenbower, Redhill, Leatherhead, Orpington, Crawley, Bromley, Mitcham, Merton, East Grinstead, Ashtead, Godstone, Sutton, and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon
|
Internet | 3 hours ago |
|
Caterham
|
Internet | 21 hours ago |
|
Croydon
|
Internet | 23 hours ago |
|
Croydon
|
Total Blackout | 1 day ago |
|
Croydon
|
Total Blackout | 2 days ago |
|
Maidenbower
|
Wi-fi | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Godstone, England
Latest outage, problems and issue reports in Godstone and nearby locations:
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elly (@putyourboootson) reported from Lambeth, England@virginmedia Broadband (South London) completely down for the second time within a month. Service page estimates 4pm fix - so I’m not going to be able to get very urgent work done today. So, can we get compensation for this rubbish?
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Fit & Fun (@fitandfun_) reported from Merton, England@virginmedia I’ve been on hold for 4 hrs; I understand that you are running Limited staff at this time but your text service, which is one of the options is not working either!! Have entered number 3 times and still waiting.? Please advise how I’m supposed to contact you. Thanks
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liam (@g4g02_) reported from Lambeth, Englandcan you drop me a DM please @virginmedia regarding a phone issue. can’t seem to get through when i call up ?
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Geo-Jude FCCT (@th3Jud3) reported from Croydon, England@virginmedia Been trying to get in touch for 3 weeks via “contact us” Chat as instructed via phone line. No response. Please help.
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Iain Sisson (@i_am_iain) reported from Croydon, England@virginmedia This was a good day ago. I'm at least 20 reboots down the line now. It's a Virgin Superhub 3 and we seem to be stuck with one solid green light at the bottom and one flashing green connection light....on a cycle
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Richard 🏁🏴🏳️🌈🇬🇧 (@djtrickster77) reported from Redhill, EnglandStill gonna complain to Virgin Media coz i shouldn't be having an intermittent poor picture upstairs. It's bloody stupid that it fades in and out considering how much we are paying. #ggrrrr
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Shane Patrick Cullinan (@musofunk) reported from Lambeth, EnglandIs anyone else’s @virginmedia WiFi down ? Vauxhall here. #virginmedia #virginmediadown #vauxhall
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Richard Mander (@RichardMander1) reported from Lambeth, England@virginmedia what is wrong with the service in SE27?
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aggy (@aggy_mi) reported from Croydon, EnglandI think it's safe to say @virginmedia have inherited the crown from @TalkTalk as worst internet provider in the UK #Worstbroadbandproviderever
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Damion (@DamionSheppard) reported from Lambeth, England@virginmedia Hi. What is going on with Broadband in SW9? Website no longer allows me to register loss of service, which has been awful for at least a week now. I’m having to spend a considerable amount of money on data so that I can continue doing my job. Please fix!
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𝐍𝐢𝐜𝐡𝐨𝐥𝐚𝐬 (@ZatoichiHattori) reported from Kingston upon Thames, EnglandCheers @virginmedia your WiFi has been so **** all day I’m wasting my @TheO2 data FFS and that is me being polite
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Michael Abrey-Bugg (@abreybugg) reported from Whyteleafe, England@virginmedia My virgin broadband has not been working for 3 days and due to be fixed tomorrow, however virgin text made sense to me - help
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Lee (@Lee84036371) reported from Croydon, England@virginmedia Need help. My payment from 06/07/20 has not appeared on my bill. Just also received a cancelled DD, addressed to someone else. Not sure where my payment is or why I’ve got email addressed to someone unknown
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Jonny Morrison (@jonnysmorrison) reported from Lambeth, EnglandI am sick to death of paying £55/month for yet another ******* broadband outage @virginmedia
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Chris Gledhill (@cgledhill) reported from Whyteleafe, England@virginmedia Dealt with over the phone to your customer services, thanks
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Andy Saw (@andysaw) reported from Kingston upon Thames, England@virginmedia fibre service down again and can’t get to service status page to log this ...........
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Lambertus Cornelius (@lambertusc) reported from Merton, England@virginmedia is there any issues with the broadband in Wimbledon? My Oomph subscription is delivering 2mps? Suppose to be 350mps?
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amal sasikumar (@amalsasikumar) reported from Kingston upon Thames, England@vmbusinesshelp @vmbusiness Im sorry but @virginmedia is very poor at responding and I am looking else where not worth paying £50 a month for no service and no response
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amal sasikumar (@amalsasikumar) reported from Kingston upon Thames, England@virginmedia My internet never works and when I call your guys up they do some amazing tests, and say it’s all fine, I’m left to feel I am lying it’s been a year of nightmares and no solutions
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Niall Kelly (@niallkelly9889) reported from Croydon, England@virginmedia Could I get some help please regarding a phone? Been receiving messages about a new SIM that never arrived. I can't call services because my phone doesn't work because I haven't inserted the SIM. Just need some help please.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Kaye (@Kayemikey) reported@virginmedia Been waiting 8 weeks plus for a technician/Area Manager to contact me to inform what work was required/involved ... still waiting. Your customer services keep telling me leave it 24-72 hours & they will ring you but to date no one has
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Nulled ت (@Nulledu) reported@virginmedia your gig1 rollout is awfully slow. Still waiting for it in Stevenage. All we want is the hub for to go with the new 360 boxes😕
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Mike Kaye (@Kayemikey) reported@virginmedia The complaint is still open so happy for you to access it. Have contacted your “text team” but again they just apologise for any inconvenience ... they are not able to facilitate a call back etc .... if you could give the area manager Pedro in WD5 a nudge to ring me as promised
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Mike Kaye (@Kayemikey) reported@virginmedia Your sub contractor came out finally 2 days ago ... but unable to complete work .. now speed is a “trickle”. Promised a technician would be out next day to fix .. again no show ... again I had to ring to be told rescheduled in 2-3 weeks !
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Mike Kaye (@Kayemikey) reported@virginmedia Have complained C-0802212923 but all I get is “sorry for the inconvenience”, “apologises”. Cable identified broken in Dec. when complained in Feb. the reply I got was check router/reset it etc conclusion “user educated” problem fixed ! despite the fact cable was broken !
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Clayts (@claytsfm) reported@DoctorBenjy @virginmedia I had this last month - it was a “network in the area” and they gave me a date that it would be over. Seems to be back to normal now.
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David Scott 🏴 🐿️ (@d_scott84) reported@virginmedia I didn't mean about calls being cut off, I meant about when my service would end. Bill goes out on the 28th, would my Internet stop from the 29th as an example
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Rob Smart (@Scouserob90) reported@virginmedia Can you direct me to your complaints team please after an hour on the phone my Internet apparently is intermittent as the 2 bandwidths are named differently got asked to get an app connection is great in rooms it states poor and this has gone on too long
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Snoopy (@NortholtEng) reported@virginmedia @MoneyTelegraph Further to my earlier tweet how do I get to speak to someone who is not working off a crib sheet and actually wants to understand.
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Shweta Bhat (@iamCeNedra) reported@virginmedia @SendarAtHeart Husband is trying to get house move sorted and unfortunately Virgin isn’t available there. Past 30+min he is being xferred from one dept to other. Totally shocking service! Guys, can you help please?