Virgin Media Outage Report in Sevenoaks, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sevenoaks, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sevenoaks and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 13: Problems at Virgin Media
Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sevenoaks, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Bromley, Coldblow, Royal Tunbridge Wells, Sidcup, Beckenham, Gravesend, Dartford, Tonbridge, Orpington and Catford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Bromley |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sevenoaks, England
Latest outage, problems and issue reports in Sevenoaks and nearby locations:
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Matt Goss 🇬🇧🇪🇺🏳️🌈
(@Matt_Goss) reported
from
Royal Tunbridge Wells, England
@virginmedia I’m getting pretty sick and tired of paying you almost £70 a month when our internet/TV service has been so poor the last few months in #TunbridgeWells. Will now actively start looking to swap providers.
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Fiona Graham
(@FionaGraham) reported
from
London, England
@ProfWoodward @virginmedia I can believe it. That’s outrageous - and clearly they don’t need the business. Which given the expense of their broadband + TV package seems about right. If it’s any consolation - it’s down a lot, and the speed we get is constantly being throttled, even before covid.
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia I could have lied and said I had no knowledge of how the cable broke but didn’t. Have been a customer for about 15 years. But have lost confidence in virgin. The bills are never correct to what was actually quoted. Partner who pays bills still can’t get anyone to correct email
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Tom McKenzie
(@TomMcKCharity) reported
from
London, England
Hey @virginmedia, internet down for awhile now and your service checker isn't working. Not the first time recently.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.
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Paul N
(@londonpommie) reported
from
London, England
Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia Despited repeated requests. The whole service has been a catalogue of errors but if you need to complain it’s hard work but if payment wanted there are no problems. NOT HAPPY AND NOW WANT TO CANCEL CONTRACT.
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia are there known issues in the SE3 area. My broadband is not working and the service status page does not and the virgin media support phone line is not able to take calls
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Seems it has started to go wrong yet again - 6 weeks of poor service so far.
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia I spoke to someone on the actual day but they were not very helpful. As stated before this cable has never been an issue before. I can only assume that when neighbours were weeding area where my cable runs that may have accidentally lifted it.
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia are there known problems in the SE3 area.. the service status page doesn't work either
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Chase D'Cunha
(@chasedcunha) reported
from
Bromley, England
@virginmedia Thanks John. Perhaps taking it down as a listing available on Xbox One via the Microsoft Store would be a good start.
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia help, your internet has cut out again #unreliable #badservice
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia What a surprise had internet from midnight and now it has stopped again. Waiting to get through to support and on hold safe for 30 minutes. You must be making a fortune on people calling.
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lee hewitt
(@lee_hewitt) reported
from
London, England
@virginmedia seem to have no WiFi this morning in se7 area do you know if there is a problem
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A.j. Stranger #UTAG
(@AStrangerJ) reported
from
Bromley, England
@virginmedia I’ve had your service installed this evening, but I’m only getting about 6 channels. I thought I was getting 100+. Been on hold with your customer services now for 25 minutes and still haven’t spoken to anyone. Not exactly a great start 🙄
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Ben Howlett
(@benhowlettuk) reported
from
London, England
Exceedingly grumpy that I have chosen @virginmedia for my broadband - busy day of the year and my inet is down 🤬
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Euan Wilson
(@_euanwilson) reported
from
London, England
One of the only important zoom meetings I have this week, actually an online seminar I’ve paid for and obviously @virginmedia has gone down... wonderful
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Lawrence Hooker
(@goonerlgh) reported
from
London, England
@virginmedia I rang back until the office was open. Router being changed (after reporting problems for several months) My tweet was to say it'd be good if the answerphone message gave the Opening time so people know when to call back...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lindsey Wilkinson
(@wlindsey758) reported
@virginmedia Not your fault, it’s talk talk problem, service with you doesn’t start till 15th
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Tiernan Coyle ☘️
(@JeSuisTC) reported
@virginmedia third afternoon in a row internet keeps cutting in and out. Your website denies any outage or maintenance work in area but full internet service is always restored after 5pm. Before you ask I have switched it on and off again. Can you clarify please.
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Simon Newby
(@simonnewby) reported
@virginmedia it is already a complaint and no, i'm not phoning any more, you clearly have never tried to call virgin media
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Dan
(@DanFigData) reported
@virginmedia Says should be fixed today, but seeing as they didn’t have a problem listed previously and I’ve been having the issue nearly a month I’m doubtful
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Simon Newby
(@simonnewby) reported
@virginmedia well given the complaint is about me not being able to use the services i signed up for yet, can i assume i will not be receiving a bill during your 28 days
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jjh
(@jjh) reported
@virginmedia @virginmedia If you provide a standard email address that accepts attachments I am willing to provide a copy of my complaint and evidence directly to @virginmedia and delay filing for a short period of time if you wish to try and resolve this directly.
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Jay Faulkner ♿
(@thejayfaulkner) reported
@virginmedia Yeah, it's not a fault per se it's the ability of the router to provide the service sold to me; I'm simply not getting anywhere near the level of internet speeds (wifi) promised by the sales team. I'm lucky to get around 45mb, sometimes 7mb in places ...not 200+!
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amit
(@amit83k) reported
@virginmedia I need to report a harassment from virgin media ....i know its a big word to use .....but that's what it is .......give me some email of one of your customer experience team and i will write it down to then ......
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Gabriel Vanca
(@GabrielVanca) reported
@J3Lyon Virgin Media. (because there is no real alternative in my area so I was never really given the choice to try anything else).
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Lulu Pine
(@Lulu_Pine) reported
@virginmedia It was out for about 4 hours - but after a rather frustrating call with customer service who also told me there was no service issues and i needed an engineer (earliest appointment in 5 days) it seems to have now come back on - i am monitoring to see if this is temporary!!!