Virgin Media Outage Report in Sevenoaks, Kent, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sevenoaks, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sevenoaks and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Sevenoaks, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Gravesend, Dartford, Tonbridge, Orpington, Bromley, Catford, Royal Tunbridge Wells, Beckenham, Caterham and Coldblow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Gravesend |
Wi-fi | |
| London |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sevenoaks, England
Latest outage, problems and issue reports in Sevenoaks and nearby locations:
-
lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting
-
Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia Any chance of a follow up on this? Our internet is consistently dropping out meaning we are unable to work. There are no service issues in our area yet this issue is continuing.
-
Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
-
Alex Lewis
(@alewis2106) reported
from
London, England
Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!
-
Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.
-
lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please
-
James Mc
(@jimmymc) reported
from
Bromley, England
@virginmedia So, despite me spending an hour on the phone persuading you that I am not moving house just yet.. I wake up this-morning to find I’ve been disconnected anyway. And I’ve been hung up on once already while being transferred to the movers dept. Shocking service.
-
linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia Thanks couldn't help and I have stopped waiting. All I wanted to was change my password as I had forgotten it 🙄😕😔
-
Ssb316
(@ssb316) reported
from
London, England
@virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia No, no, no. Just got an official letter saying I can leave without notice, so for a long standing customer (about 10yrs?) to be told that without any kind of solution, alternatives no offer of a refund, then to see an advert saying you can offer double I’m getting in my area? WTF
-
𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧
(@CharlieTubs) reported
from
Whyteleafe, England
@virginmedia they’re coming on Christmas Eve so hoping only a couple more days before the issues are sorted
-
Maisy Ray
(@mun2010cr) reported
from
London, England
@virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia
-
James Mc
(@jimmymc) reported
from
Bromley, England
@virginmedia Yep. I asked to start a complaint, to which I was told I problem.. and guess what.. no-one’s been in touch. Been constantly with you since ‘96 through Nynex, C&W, NTL, Virgin Media. Think I deserve more loyalty than I’m getting.
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia All seems slow for a 500mb services you did a 30 day test and sent me a letter and you agreed it was not up to speed. All WiFi is slow even with the new router. I read online a lot of people saying your router are not good compared to others I have a apple time machine I can use?
-
marnie isabella ☀︎︎
(@marnieisabella_) reported
from
Tandridge, England
Awful broadband since switching to @SkyHelpTeam, I’m so sorry I left you @virginmedia, pls take me back 💔
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Yes I can leave without notice no mention of a refund for the service I paid for I didn’t receive...
-
Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!
-
𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧
(@CharlieTubs) reported
from
Whyteleafe, England
@virginmedia service has been SHOCKING recently and wifi down AGAIN in CR3. When will it be up and running again??
-
Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.
-
𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧
(@CharlieTubs) reported
from
Whyteleafe, England
@virginmedia it has said ‘no problems detected’ despite the fact that multiple people on local facebook groups are having the same issue. Other down detector websites have also noted issues so there must have been some outage this morning in the area?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Natalie Husband
(@Nat__93) reported
@Virgin @virginmedia absolutely terrible service from you! You have cancelled our broadband because someone has said they are moving to our house without even speaking to us! 2 hours on the phone and still no WiFi 4 days later!!
-
Georgie Head
(@itsgeorgiehere) reported
@virginmedia any chance you can arrange customer service to call me tomorrow? I can't seem to contact an actual human being at your company. Bots / automated voicemail are sending me in circles😵💫
-
Stephen Fell
(@sorafell) reported
@virginmedia So I called tonight to resolve a complaint, was told my settings needed to be changed for the 4th time, despite the technician doing it last. Was then told I'd speak to a Team Leader, who needed to ring me back (but never did), and now experiencing WiFi issues again. Nice one.
-
Alchemy in the UK
(@alchemyintheuk) reported
@virginmedia Sorry? Let you know what it says? Please clarify who are the paid service provider in this arrangement?- or has your corporate arrogance lost your grip on reality? If someone highlights a flaw with your service page- try apologising and fixing it. BASIC CUSTOMER SERVICE @offcom
-
Paul Squires
(@realdavidpenny) reported
@virginmedia Virgin customer service is rotten. It's not fit for purpose.
-
Rashed Karim
(@r_karim) reported
@virginmedia What details do you need to access my account so you can see what has happened? If you message me privately to provide you with customer ID and any other information, I can provide that.
-
Alan Pope 🍺🐧🐱💉💉💉
(@popey) reported
@zulcss @virginmedia Pretty sure she doesn't care what I watch on my own TV. I'm almost certain she never did.
-
Christine Maile
(@Cwisteene) reported
@virginmedia You do know why I'm asking your advice, right? I've put in a complaint, and not getting a response. I just need to know which option number I should press. As there doesn't appear to be one for a raised complaint.
-
Rachel
(@rachee_lou) reported
@virginmedia @virginmedia your complaints page is broken please can you escalate this
-
shaggy
(@Corfela) reported
@gavreilly @VirginMediaNews Its like a FF promotional video gavan. FF should be proud. Virgin media news msm producing FF promo videos. And the fella claiming he's gonna fix the unaffordable housing crisis beside the fella with 11 of them.