Virgin Media Outage Report in Bexley, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bexley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bexley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Bexley, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Leyton, London, Tower Hamlets, Croydon, Harringay, Hackney, Islington, Coldblow, Tottenham, Dagenham, Upminster, Lewisham, Southwark, Welling and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Walthamstow |
Wi-fi | |
| London |
Internet | |
| Leyton |
Internet | |
| London |
||
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bexley, England
Latest outage, problems and issue reports in Bexley and nearby locations:
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Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
@Mikeyhcm @virginmedia Not only that but our router popped back up for 10 mins yesterday and must have had a firmware update pushed down to it, because my old iPhone refuses to connect to wireless now (despite having iOS14) and other iPhones in house being OK. No telling truth.
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Calum Mew
(@calummew) reported
from
Hackney, England
@virginmedia WiFi down in London N15 😫 Every time we call it simply tells us to restart our hub which we’ve done 12 times. How can we speak to a human being? Trying to work from home!
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Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
@virginmedia 4pm today. That’s a 36 hour outage, that has been extended from the original 12 hour estimate - so something has clearly gone horribly wrong. And your service pages me a 404 error when I try and register for loss of service.
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Xenia Messerschmitt
(@xenia_ina) reported
from
Tottenham, England
@virginmedia I have no Internet all day, and nobody is responding on message service and phone call. On messages I'm in the queue all day, and phone I just keep getting hung up after being on hold for an hour or so ... 😡😡😡😡
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Rob Green Jnr
(@rob_green86) reported
from
Poplar, England
@virginmedia Yea I do that and it says to reboot my Hub 3. Which I do and then get 15mb for 2 mins and then back to 4mb. Can you please DM me with a link to online tech support because I've already wasted 3 hours this week trying to get through on the phone.
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Chris
(@chrisMU19) reported
from
Romford, England
@virginmedia I’ve had no internet for 6 hours. I’ve followed all online steps to fix it and none of them worked. Been on hold to 150 for 2 hours now. Can someone please assist?
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Calum Mew
(@calummew) reported
from
Hackney, England
@virginmedia Day 2 of no WiFi whilst trying to work from home. Day 2 of sitting on hold for hours with no one picking up. Have also texted the number and responses either abruptly stop or we are told we’re being transferred. Is there a nation-wide outage or something?
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Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
Hey @virginmedia you’ve been messing with our broadband in #RM11 for long enough. Get a grip, #revert the failed change and give us back our service. Why do this mid week when people are #WorkingFromHome ? Do it at a weekend.
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Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
@virginmedia Your phone line is saying you do. You had the system out of service for an area update for 24hours now. Who does that ?
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Karl Lawson
(@KrLwsn) reported
from
London, England
@virginmedia Please could you arrange for a customer service advisor to call me. I've been holding 56 minutes, and my line was cut off while speaking to a member of your team. Feel free to DM me for more information.
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Anthony S
(@anthonysuter82) reported
from
Hackney, England
@virginmedia anyone able to help me with my WiFi speed, paying for 200 and getting 50, no one answers the Telephone or chat? #Poorservice #ShouldhavechoosenBT
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🔥Jon Connor (No not that one)
(@realjonconnor) reported
from
Islington, England
@virginmedia It's not even about that. Even when there are no faults. I still get lag and disconnection issues. Very frustrating
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chrisoregan
(@chrisoregan) reported
from
Bromley, England
@etdragon @virginmedia Yup, I suspect this may be the issue. Ah well, first world problem :(
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Peter
(@PeterToohey) reported
from
Sutton at Hone, England
Don’t ya love your tv being down for the whole day during lockdown. Always the same with virgin media.
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Naveed Ahmad
(@NaveedA59768055) reported
from
Ilford, England
@virginmedia No it’s a home account, I meant engineer called his back office to ask for urgent cable book for my address and that urgent never happened as this is the 3rd day now all to gather 20th day
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Matt 🇪🇺🏴
(@sumnerpom) reported
from
Bromley, England
@virginmedia Oh look sound but no picture on at least I know the tv is ok as I can see the home and catch up menus. Service getting worse the more we pay
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia I don’t need the app. I know there are black spots as I no signal in certain rooms. Are you trying to wind me up. As I have already said I am leaving. Direct debit has been cancelled and I have notified you in writing via this channel as no other way to contact you
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Chris
(@chrisMU19) reported
from
Romford, England
@virginmedia Hi, I’m having issues connecting to WiFi this morning. Phone said I had weak security. I updated the security online, the warning message has gone but WiFi still not working. Can you assist please?
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia The auto response system is terrible & apparently someone should have responded to my refund query & guess what? No one has bothered.
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G
(@TheRealMrDrew) reported
from
London, England
@virginmedia That issue fixed itself. However, this evening we're getting the same problem. This has been going on for the past week on and off. I'm now told that the issue is estimated to be fixed by 2pm tomorrow - the service we've received from Virgin has been particularly poor of late
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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IndyShergill
(@ShergillIndy) reported
@virginmedia I'm available now. And I really need to know who is responsible for the guys that came out to my home today. The behavior and service are totally unacceptable.
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⭐AndyMc Producer⭐
(@AndyMcProducer) reported
@virginmedia @ofcom she has got through and now they have said there is a technical issue.
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Robbie
(@Robbies22595639) reported
@virginmedia @Hillybilly1409 Reduce the charges 😡🤬 this is an elderly lady your company are trying to steal from, should hang your heads in shame bunch off scumbags.
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Jennie Bayliss
(@jenniekbayliss) reported
@virginmedia your customer service is terrible - first person didn’t help me, transferred me and cut me off and now I’m on hold for hours. Why can’t I get any help - it’s a simple question I have and nobody at your head office can help me - ridiculous
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⭐AndyMc Producer⭐
(@AndyMcProducer) reported
@virginmedia My Relative want's to cancel, they are moving and have internet where they are moving to. Is there a way she can cancel with out calling? Over an hours today then hung up on, and over an hour yesterday.
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Michael Merifield
(@MichaelMerifie1) reported
Virgin media trying to rip me off again customer services are shocking .would be nice to speak to someone who knows what there doing .
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Sensible woman
(@woman_sensible) reported
@LozzaFox @virginmedia Get a decent provider. I have been with BT since 1976 and I don't have problems nor high bills. They look after me well.
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Andy Bradley
(@andybraders) reported
@Swell09 @virginmedia Mate of mine was supposed to have their new TV and broadband fitted last Tuesday... supposed to be every day since according to the call centre and today decided to say it was 6th Feb! They are absolutely awful, probably the worst customer service out there!
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Sanraj Sanghera
(@Bling_Sanghera) reported
@virginmedia please can you tell me while being on the phone for two hours I was rudely cut off by a member of your second line team specialists. I’ve had 10mps speed from a package where I should have 200mps. I have been a customer for 20+ years, I deserve an explanation! @Ofcom
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...
(@TGLDAVE) reported
So after 2 hours of being on hold to @virginmedia I get through to someone for them to tell me the computers are down and to ring back later on! Will I ever leave this company?