Virgin Media Outage Report in Thornton Heath, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Thornton Heath come from postal codes CR7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Bermondsey, Tower Hamlets, Ealing, Hackney, Bromley, Poplar, London, Croydon, Leyton, Ilford, Woolwich, Dagenham, Surbiton, Camden Town and Holborn.
| City | Problem Type | Report Time |
|---|---|---|
 Bermondsey |
Internet | |
| Tower Hamlets |
Internet | |
| Ealing |
Wi-fi | |
| Hackney |
Internet | |
| Bromley |
TV | |
| Bromley |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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mundele madesu
(@ornellasiobhan_) reported
from
Camden Town, England
@virginmedia **** wifi, awful customer service
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia @Moneybox @Ofcom Actually impossible to make a complaint. I am with holding fees. I have been trying to engage with virgin media and I’m now giving up. Sue me. #virginmediafails
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Natalia
(@nut_ge) reported
from
Camden Town, England
@virginmedia #virginmediadown #virginmediauk hello. My connection is gone atm. Tried to reboot the router.. no improvement seen. Is someone looking at the issue?thx
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cycleoptic
(@cycleoptic) reported
from
Islington, England
@drewsonix @virginmedia @BAFTA I only use the broadband and landline, as I use Sky and Netflix for tv Is they’re much saving in ditching the basic tv part if the “package” I never use.
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Richard
(@rchrdctswrth) reported
from
Islington, England
@virginmedia my internet’s been gone for nearly an hour now, same thing happened last night too. The service status page on your website isn’t even working.
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Louise Mead
(@meadylou) reported
from
Wandsworth, England
@virginmedia Is there an issue with your website? I’m trying to sign in to register an issue with service but I can’t access my account.
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Simon Bucks
(@SimonBucks) reported
from
London, England
@virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.
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Karolyne Anderson
(@KaroAnderson) reported
from
Eltham, England
@virginmedia How do you send an engineer to my house to take away a hub that works and leaves me with a new one that hasn’t worked since he installed it? I was on the phone for 25 mins to customer services and got cut off at 7:30pm because the lines closed!
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aggy
(@aggy_mi) reported
from
Croydon, England
I think it's safe to say @virginmedia have inherited the crown from @TalkTalk as worst internet provider in the UK #Worstbroadbandproviderever
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia @Moneybox @Ofcom virgin media customer service DOES NOT EXIST.. all your paths to engage (phone, text, twitter) are all complete wastes of time. Stuck. Trying to engage. Impossible. Another customer forced to leave ..
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Fit & Fun
(@fitandfun_) reported
from
Merton, England
@virginmedia I’ve been on hold for 4 hrs; I understand that you are running Limited staff at this time but your text service, which is one of the options is not working either!! Have entered number 3 times and still waiting.? Please advise how I’m supposed to contact you. Thanks
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Karolyne Anderson
(@KaroAnderson) reported
from
Eltham, England
@virginmedia I pay over the odds (£67) for a crappy intermittent service and after your stupid engineer came yesterday, no service at all which means I have no TV this morning either! #ImDefinatelyLeavingVirginMedia
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Chris Gledhill
(@cgledhill) reported
from
Whyteleafe, England
@virginmedia Dealt with over the phone to your customer services, thanks
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia @VirginMediaNews @Moneybox sporadic service issues. Just spent 50 minutes on phone to get through to VM CS for them to drop call. I give up. Sue me
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Clara Rocha
(@clarex) reported
from
Hackney, England
What a nightmare to try to get any assistance from @virginmedia!!! They make it impossible to do anything online and the phone team is no help. The moment I mention “Id like to cancel my contract” I got disconnected after 30 mins.
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke
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Adam
(@ADAMCLAW1) reported
from
Bexleyheath, England
@virginmedia hi, my cable service has been down for about two hours. Postcode DA5 1. Is it a general problem pls?
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia The point is, I have only resorted to twitter now, because for months i have been unable to engage Virgin Media customer service either on your platform or by phone..
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The Jase 🐶 🎸 🎥
(@jasemonkey) reported
from
Camberwell, England
@simonmhickson @virginmedia They were so awful when I had a problem years ago. I only resolved it by finding out who their head of PR was and contacting them.
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dmxcrew
(@dmxcrew) reported
from
Islington, England
May be a work round for some experiencing #virginmedia email issues this AM. Whilst I cannot access emails via any server/computer like yourselves, I can, strangely, via my phone (although could it be because its on the virgin network?) Worth a try?...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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A Quinn
(@MrsP2005) reported
@virginmedia how can we get in touch when broadband is down (again) & our phones not worked in months? 3rd loss of service this week (2hrs on mon/fri & all day today). Your site says check back in 17hrs & if there’s still a fault then you’ll book a technician - not good enough!
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Emily Burns
(@Elmo_200588) reported
@virginmedia Virgin media service is an absolute joke at the moment. We have had connection issues with our internet for weeks now. Had 2 engineers come out, been given a new router and still the same issues. Internet is not working so it’s stopping the tv from working as well.
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Ted Barnwell
(@tedbarnwell) reported
@O2 can you explain why when I sign up to Volt bundle from Virgin Media which includes your £25 unlimited SIM nobody I’ve spoken to at O2 knows about it or can help me set up my account? Been informed Virgin set it up…Virgin confirmed you do
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Jon
(@Jonnymad1245) reported
@virginmedia That is correct, it's poor speeds on both wired and wireless devices and we shouldn't have these poor speeds. it's all of the services we have that are being affected. We shouldn't need to keep starting the super hub to get the speeds we pay for, its been like it for months
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Kelly Cornell
(@KellyCornell1) reported
@virginmedia my internet has been bad for weeks and not working at all the last few days. Can’t get through to anyone! Sure they will respond if I don’t pay this month!
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Keith Pates
(@KeithCP2) reported
@virginmedia ...For threats and Harrassment, they are my recordings just like they said my services were running, my services were cut off on 2nd April and I do have photographic evidence printed for that, also for Malware Scan, Virus Scan, Spyware Scan 23 Years a Customer & want my stuff
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Keith Pates
(@KeithCP2) reported
@virginmedia Hi ZR I am sure those 2 who came round are those from BPO with the attitude they showed, when I disconnected the hub, I took out the leads and put them down somewhere, now they say they want the TV Box, the one I have is the one with the Hard Drive on, ...
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Mattyb
(@Mattyb_OW) reported
@virginmedia Yep tried this, yesterday it said something like "there are some issues in your area" with 0 context or extra options to find out anything more, and now its saying there are no issues which clearly isn't true because my broadband isn't working
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Keith Pates
(@KeithCP2) reported
@virginmedia I don't have a picture no, the first box was just for tv, then it was replced with one with a hard drive had it years, since NTL a Cusomer 23 Years and now being treat like SH** and threanened, you now have no Customer Sevice and trying to con me for more after 2nd April Cut Off
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TommyB26
(@B26Tommy) reported
@virginmedia hi Virgin media, my parents phone service has been off for a few days. Your automated message says engineers are aware but it’s been a good few days now. Is there any update please? It’s RM7 postcode.can you advise please?