Virgin Media Outage Report in Thornton Heath, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Mitcham, London, Ealing, Tower Hamlets, Leyton, Balham, Islington, Croydon, Wembley, Fulham, Hackney, Acton, Bermondsey, City of Westminster and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 Mitcham |
Internet | |
| London |
||
| Ealing |
Internet | |
| Ealing |
Wi-fi | |
| Tower Hamlets |
Internet | |
| Leyton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Caroline Meaby
(@carolinemeaby) reported
from
Stratford, England
@virginmedia Hi we can’t get into the shows we have bought on the media store. New T&Cs page comes up and we can’t get rid. It looks a bit suspect? Can you help?
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Yes really need some help! Frustrated that none of my emails or phone all are answered. Where is customer support?
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia The whole neighbourhood is having this problem .
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Wolé Adesemoye
(@WoleAdesemoye) reported
from
Hammersmith, England
@virginmedia is by far the worst TV, broadband and telephone service I’ve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just can’t wait to leave and go back to @SkyUK. #avoid #virginmedia
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Reliable broadband connection is not what Virgin delivers. No customer support . Shameful got such a large organisation.
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Rita capaldo
(@rita_capaldo) reported
from
Brentford, England
@virginmedia snowing, can’t leave the house, the Internet has been down since Monday no clue when it will be fixed thank you virgin media 👍
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Davey L
(@daveybuoy) reported
from
Hackney, England
@virginmedia Still not working properly. It’s pointless calling you guys as takes so long.
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Steve ✊🏻
(@Strattsy51) reported
from
London, England
@virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?
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Sandip Makwana
(@sandy_sandip) reported
from
Camberwell, England
Bad Customer Service Given By Virgin Media @virginmedia #virginmedia
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Wolé Adesemoye
(@WoleAdesemoye) reported
from
Kensington, England
@virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.
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Davey L
(@daveybuoy) reported
from
Hackney, England
Why is @virginmedia so consistently crap. No WiFi pretty much all week and no phone, WiFi or TV today. So bloody basic! #virginmediadown #virginmedia
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Simon Bye 🎪🔶
(@UB5simon) reported
from
Southall, England
@NIAbbot Virgin Media has been down for me since Wednesday morning...
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tim
(@t1m1964) reported
from
Camberwell, England
@virginmedia @chrisckmedia @virginmedia you'd be expecting a fix within an hour or two if Chris stopped sending you the news, which he and his team does every day. And you know they would get you something pretty quickly.
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Will Headley
(@WillHeadley1) reported
from
Esher, England
@virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here
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andy
(@andy00169146) reported
from
Richmond, England
@virginmedia I want to cancel; there’s been a fault with the broadband for a while and you wrote to inform of a price rise. I’m out of contract so should be easy enough-can you let me know how to cancel please-ideally the quickest way without having to try to get through on the phone!
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Jazzhk
(@aejazk) reported
from
Bromley, England
@virginmedia I am on 1GB line with Hub 4. I get 20MB speed. Have complained. Agent said they can’t fix Hub 4. Engineer replaced a new Hub 4. Result the same 20MB on 1 GB line. I am fed up. Can Anyone please help. A very loyal VM customer 😡
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tim
(@t1m1964) reported
from
Camberwell, England
@chrisckmedia @virginmedia They are all as bad as each other. I have VM and BT, which means at least one should work.
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I have been assured by your team I didn’t need an engineer at my house on the latest of my many calls. That the whole neighbourhood has a problem . So , day 8 , still crappy service #hampstead it is proposed to be fixed by the 28th your advisers tell me in the phone .
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Cheryl Huggins MUA /Skincare Specialist
(@cherylhuggins) reported
from
Bromley, England
@MoneySavingExp please help? @virginmedia #CustomerService on hold since 8.15am
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Jacob Herper 👨💻
(@JakeHerp) reported
from
Lambeth, England
@virginmedia I renewed my contract with you in November, knowing I'll move in February and your agent told me this will be the most affordable option for me. Now I'm told I need to pay a £240 disconnection fee. Your support connects me from one dept. to another and back...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rajrajerson
(@rajrajerson) reported
@andy_j_wood @virginmedia Don't get it, I got the boosters. Terrible, so terrible they dont take it back. worth buying a reputable brand
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vanessa
(@vfwoolnough) reported
@virginmedia I have just had the rudest woman (cherry) cut me off. I am trying to cancel my dads mobile sim. he’s had a stroke. I cancelled with you in Jan last year. But he is still being charged. Terrible customer service
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Tim Parkinson
(@TechyTP) reported
@virginmedia Want to know how to get to speak to VM .... Done call the faults department... Call SALES. Call answered in under 2 rings ... Says it all. Customer service.. what's that
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Derren Martin
(@DerrenM_cap_hpi) reported
@virginmedia Yes & been ignored ever since. Until I tweet. Ur obv bothered by bad PR but not customer service.
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Adam Dudley
(@anotherdudley) reported
@RSVPDesign @vmbusiness Seems like it’s patchy as I’ve customers on static IP services off and some online, must be a back IP block or GRE route fault but why are VM not being honest about it? Anyone who calls gets cut off… very very bad and frustrating for people trying to work
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Hannah
(@hpenners17) reported
@virginmedia It says no known issues in the area. This has been going on for months now. We’ve done the same diagnostic problem over and over again. There must be another way to get someone out?
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Amrit Phull
(@Amrit_Phull) reported
@virginmedia I've already called your crappy phone service which takes for ever to speak to someone! I work from home so have requested a call back at 4.15pm...let's see if I get called back....watch this space!!
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Berrak Dyer
(@BerrakDyerPiano) reported
@virginmedia your customer service is appalling! Spoken to 6people on your customer service team, none of whom have managed to help and three have hung up on me. I started off calm but tearing my hair out. #shocking
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Techsub.IT
(@Techsub_IT) reported
@virginmedia @TechyTP @vmbusiness Same here, looks like the systems which assign that static IP addresses has died. Dynamic unaffected. Now 13 and a half hours with no resolution. remember to claim your compensation as per SLA breach.
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Glue Creative
(@gluecreative) reported
@David22095025 @virginmedia Have finally spoken to VMB after nearly two hours! Their server failed at 2am this morning which assigns and handles all static IP addresses - a major service outage affecting all business users. No ETA on resolution but engineers working on it...