Virgin Media outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Southwark, City of Westminster, Wandsworth, Bromley, Mitcham, and Beckenham.

City	Problem Type	Report Time
Croydon	Internet	2 hours ago
Croydon	Internet	19 hours ago
Croydon	Internet	2 days ago
Southwark	Total Blackout	2 days ago
City of Westminster	Internet	3 days ago
City of Westminster	E-mail	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Philip 🦅 (@Phil_Swallow) reported 59 seconds ago from Croydon, England

  Virgin Media should change their name to Virgin Media Outage

• 
  JJ Hazan (@HazanJJ) reported 2 minutes ago from Blackheath, England

  @virginmedia Still down in Lewisham SE8 for me

• 
  Chris 🏳️‍🌈🇪🇺 (@strutcakes) reported 2 minutes ago from Lambeth, England

  Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.

• 
  Kwame Gyamfi (@Kwame916) reported 7 minutes ago from Wandsworth, England

  Virgin Media - prices up, service down. Useless, useless, useless. #VirginMedia

• 
  William (@willbassoumba) reported 7 minutes ago from Camberwell, England

  Virgin media is down and I actually have to talk to my family… yuck.

• 
  anne hill (@gorgeousuk) reported 8 minutes ago from Bromley, England

  @virginmedia My husband has called because he is the account holder and has a Virgin phone. Virgin apparently will call tonight/tomorrow morning. However, my feeling now is that your service will work for a time and then will go bad, there is a pattern.

• 
  Jenny (@jennymelmo) reported 12 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  Rana Rahman (@ranaraptor) reported 12 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  Andy Walker (@educationforum) reported 12 minutes ago from Worcester Park, England

  @virginmedia Your customers pay enough to expect 24 hour support. Do better.

• 
  Stephen Champion (@Champs707007) reported 13 minutes ago from Bromley, England

  @virginmedia It’s now showing there is a problem. It’s been going on for 3 days now being very intermittent but only just started showing there was a problem this morning

• 
  Millwall halfwayline (@millwalljdb) reported 13 minutes ago from Camberwell, England

  @virginmedia I am trying to watch millwall on the sky sports red button service.....the commentary is of the wrong game.....can you fix please.....this is not effecting sky viewers

• 
  anne hill (@gorgeousuk) reported 19 minutes ago from Bromley, England

  @virginmedia I did and it said the service was ok. It’s now working after several times of going onto Amazon. I just don’t know why the service has become so poor recently

• 
  Michael James Weaver (@Weaverfooty14) reported 33 minutes ago from Blackheath, England

  @virginmedia is there a outage in woolwich Se18 my broadband isn't working and I can't even load up your website to try and get help?

• 
  R. Aaron (@aaronuart) reported 35 minutes ago from Merton, England

  @virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!

• 
  Jack Robinson (@JackEORobinson) reported 41 minutes ago from Wandsworth, England

  Hi @virginmedia, are there problems in the SW17 area? Your service status page isn't loading.

• 
  Befitat50 (@befitat50) reported 43 minutes ago from Lambeth, England

  @virginmedia I don’t need to check it you guys have to check not me ! This horrible internet has been playing up for sometime and again today!!! All I want t know is when are you going to fix it?

• 
  Baltazarka (@MiaZagica) reported 43 minutes ago from Lambeth, England

  @virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.

• 
  Befitat50 (@befitat50) reported 50 minutes ago from Lambeth, England

  @virginmedia what’s going on again with this internet at sw4? You just can’t fix a problem? Please don’t come up with your usual excuses and fix itttttt..

• 
  Mark (@markrhorney) reported 50 minutes ago from Lambeth, England

  @virginmedia again really???? I just signed up to a flipping contract and broadband goes down again! Worst mistake. Should have went with another provider. My Plex and my security system is down. Thanks for nothing virgin. 🤬🤬🤬

• 
  hippychic (@Keldavey) reported 58 minutes ago from Bromley, England

  @virginmedia @YogaBear2 Some? Everyone I know With a virgin account in Bromley having problems today including myself. Not worked all day. What's happening, have you been hacked?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kevin McGinley (@kevmcgin1888) reported 7 minutes ago

  @virginmedia broadband has just went down and its impossible to get speaking to someone on the phone. Live chat directed me to WhatsApp and still nothing

• 
  Jeannie (@jeanniecorby) reported 7 minutes ago

  @virginmedia hey team, any idea when the issues in EX3 / Exeter area will be fixed? Currently have an outage 😭

• 
  TrippingMonke (@TrippingMonke) reported 10 minutes ago

  @OliverGMcManus @virginmedia sue for breach of contract as they do not provide you a service ?

• 
  Adam Tracey (@adamtracey8) reported 11 minutes ago

  @scoobiesue82 @JSSHERIFF1933 @virginmedia Has this issue been resolved for yous yet

• 
  pedwards (@petepedwards) reported 14 minutes ago

  @OliverGMcManus @virginmedia They are on a separate network to most other providers so you can get a contract with someone like BT/Sky etc while Virgin dispute is sorted. Three also offer a 5g based home internet service that's dependent on mobile signal.

• 
  Dr. William Weir (@WilliamWeirFun) reported 15 minutes ago

  I was wrong about it being streamed on YouTube like previous years. But, if you're a Virgin Media customer the match will be available to watch at no additional cost on channel 526. #PSGARS #champi̇onsleaguefinal

• 
  David Gerrish (@DavidGerrish) reported 16 minutes ago

  Misleading email @virginmedia saying I can watch Champions League Final for free. Seems I can’t. Now my son is in tears and he thinks I’m a terrible Dad.

• 
  Melina Kakoulidis (@MelinaKakoulid7) reported 17 minutes ago

  I think the @virginmedia customer services agents are like computers rather than human beings they are unable to have any conversations and comprehend on what is being said to them by a human being. They are working from a script and are unable to deviate from a script.

• 
  Otherebecca (@otherebecca) reported 17 minutes ago

  @OliverGMcManus @virginmedia Offered me free Sim cards,stuff like that.I said it was fine and waited.Service was back in a few hours. Then I got an apology and refund for waiting at home. Now I just got another apology and another refund for the loss of internet/phone. Virgin is pretty rubbish.

• 
  Mark Dickson (@4bff1d43443741a) reported 18 minutes ago

  @virginmedia still waiting on email 1.5hrs later. Appalling customer service #joke