Virgin Media outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent Virgin Media outage reports came from the following cities: Southwark, City of Westminster, Croydon, Purley, Bromley, Warlingham, Wandsworth, Thornton Heath, Coulsdon, Sutton, and Mitcham.

City	Problem Type	Report Time
Southwark	Wi-fi	1 hour ago
Southwark	E-mail	13 hours ago
City of Westminster	Internet	2 days ago
Southwark	Internet	2 days ago
Croydon	Internet	2 days ago
Southwark	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Stephen Champion (@Champs707007) reported 3 minutes ago from Wandsworth, England

  Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

• 
  R. Aaron (@aaronuart) reported 4 minutes ago from Merton, England

  @virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!

• 
  Rana Rahman (@ranaraptor) reported 6 minutes ago from Wandsworth, England

  @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

• 
  traymca 💙 (@traymca) reported 16 minutes ago from Worcester Park, England

  Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

• 
  Stephen Champion (@Champs707007) reported 19 minutes ago from Wandsworth, England

  Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this

• 
  Will Jennings (@willjennings80) reported 20 minutes ago from Lambeth, England

  @virginmedia You're internet is down *again* in sw9 and your internet service checker page does not work on mobile phones

• 
  Kerry Vaughan (@Boubs1985) reported 23 minutes ago from Addington, England

  Aint it funny how my Internet was good as gold until @virginmedia tried to convince me to upgrade. Now its absolutely terrible 🙄

• 
  🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁 (@sospainter) reported 26 minutes ago from Whyteleafe, England

  @IanSlaterPhoto1 @VixThatRuns I have a sizeable Samsung. Ditched Virgin Media, the plan was to have Freeview. The tv doesn’t support Freeview!

• 
  Nick Tippett (@nicktippett) reported 29 minutes ago from Croydon, England

  @virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely

• 
  Charbster (@charbster) reported 31 minutes ago from Wandsworth, England

  @virginmedia do you have website issues? Chat function not responding.

• 
  Miss Toppin (@Miss_Toppin) reported 32 minutes ago from Croydon, England

  Dear @virginmedia HOW AM I SUPPOSED TO WORK WITH NO ******* INTERNET? Saw your engineers on the road this week. Why have you not fixed the problem? Whatever licence you have needs to be revoked immediately.

• 
  Andy Walker (@educationforum) reported 32 minutes ago from Worcester Park, England

  @virginmedia Your customers pay enough to expect 24 hour support. Do better.

• 
  Ferdi Rezvan (@ferdi_rezvan) reported 36 minutes ago from Blackheath, England

  Your website for checking status is not loading. Can you verify if there are known issues with broadband in the se3 area. Thanks @virginmedia

• 
  Ranjan Mallya (@RanjanMallya) reported 37 minutes ago from Croydon, England

  This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

• 
  Rana Rahman (@ranaraptor) reported 44 minutes ago from Wandsworth, England

  @virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown

• 
  Jane Common (@JaneCommon) reported 47 minutes ago from Camberwell, England

  @virginmedia I haven’t but everybody in my area having problems and we are all fuming.

• 
  Mark 🌈🏳️‍🌈 (@markselondon) reported 52 minutes ago from Blackheath, England

  @virginmedia Broadband gone down again in SE3 8HT area, I’ve reset the hub 3times and still no Wi-Fi or broadband. I’m using data on my phone again.

• 
  A voice only (@Avoiceonly2) reported 53 minutes ago from Blackheath, England

  @virginmedia @massrossini1 System was restored this AM then stopped again at 4pm cannot do no work at all and customer service lines busy

• 
  Mark 🌈🏳️‍🌈 (@markselondon) reported 54 minutes ago from Blackheath, England

  @virginmedia Broadband down again this morning in SE London, got through to customer services and they advised the outage expected to be fixed by 12th April. No compensation offered and I would have to pay a penalty to cancel my contract.

• 
  Illy Mus 💙 (@illymus) reported 57 minutes ago from Camberwell, England

  @virginmedia so you hike our prices up and then the Internet has been awful today. Left home at 6am, just got home and still the same issue. Our landline relies on Internet and so does my 83 year old mother who uses it. Remind me what I am paying for???

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marina Robb (@MarinaRobb) reported 11 minutes ago

  @MelJanie @virginmedia Tellingly, the engineer who eventually came out (I'd already cancelled the service) said they still had to fit the back up line as they'd been fined £28 million by the regulator. Appalling customer service though.

• 
  Rob Elcock (@rob_elcock) reported 14 minutes ago

  @elScreech81 @virginmedia Absolutely terrible mate !!!!

• 
  Peter (@Peter8150139807) reported 14 minutes ago

  Does virgin media have problems every day

• 
  Mountain Walker 🏔 (@percesonator) reported 15 minutes ago

  @caz_fizz @MelJanie @virginmedia Virgin media, awful company.

• 
  john (@jhargie4) reported 16 minutes ago

  @o2 @virgin @virginmedia CEO LUTZ SCHUELER received a call from your office regarding my complaint and when I asked a direct question rather than answer your representative went silent before abruptly disconnected the call with no warning. Great customer service.

• 
  Robert Grace (@Beastial_Maggot) reported 19 minutes ago

  @virginmedia When trying to sign into virgin,once my email & password has been verified I am told to “return to the place were you started your journey “.So I go back to the virgin tv go home only to be told to sign in AGAIN ! And goes round and round……

• 
  antony coyne (@Ant78uk) reported 21 minutes ago

  @virginmedia I'm guessing it's a @virginmedia issue coa it's only that channel when the same program was on sky sports main event it was fine is also fine on the sky sports app

• 
  For Hod,for Harry,for England & St george (@CoulsdonTHFC) reported 25 minutes ago

  @virginmedia over a month with broadband issues, still not rectified after being told intermittent service, engineer visit & new router. Now intermittent service AGAIN .Quick enough to raise prices but not fix problems. Still no compensation either. NOT HAPPY 😡

• 
  Stephen Maddock (@stephenm68) reported 26 minutes ago

  @alan_reddish @virginmedia Day 34 here. And no proper answers such as whether any engineers have actually been out to try to fix things. Just stock answers from the @virginmedia script.

• 
  John McClave (@johnmc32) reported 29 minutes ago

  @virginmedia hi broadband down in D24 since last night any resolution time?