Virgin Media Outage Report in Addington, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Addington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Addington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Addington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Kensington, Redhill, Ealing, Paddington, City of Westminster, Beckenham, Lewisham, Fulham, Tower Hamlets, Coulsdon, Croydon, Bermondsey and Holborn.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Internet | |
| London |
Wi-fi | |
| Kensington |
TV | |
| Southwark |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Addington, England
Latest outage, problems and issue reports in Addington and nearby locations:
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
Listening to the broadband presentation on @itvMLshow with some irony. I pay @virginmedia £79/month for broadband/phone & TV. BB/TV failed in November, after many calls they say it will be fixed in March 2023 😬 Compensation is only calculated when service is restored 😪 Fair?
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Jenny
(@jennymelmo) reported
from
Merton, England
@virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M
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Shaun
(@Shaun1799) reported
from
Kingston upon Thames, England
@virginmedia having problems with my wifi would you help me out
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Raynes Park Lib Dems
(@RPLibDems) reported
from
Merton, England
@virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?
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Tomasz Rykała
(@tomaszrykala) reported
from
London, England
Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
@virginmedia Though I am dyslexic I have painstakingly done this on multiple devices and have photos to show It - not posting them publicly but it does not recognise that password 😢 A search on line suggests the problem is not unique. I have one hour to call the manufacturer if you advice.
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Trevor Graham
(@MrTG_Tweets) reported
from
Redhill, England
@itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.
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mark
(@PieFaceMark) reported
from
Poplar, England
Absolute nightmare with @virginmedia arranging new package. Since agreeing package deal yesterday I've received FOUR different emails telling me I'm gonna be paying four different amounts, all higher than what was agreed. Absolutely terrible customer service and real headache
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Francesco Marchet
(@MarchetF) reported
from
Brentford, England
@virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
@virginmedia There is a blockage, that I know - I have had no service since November. I was told it would not be sorted before March 6th. I had been promised 3 call backs from different people in the Exec Department - none have followed up.
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Steven Peterson 🏳️🌈
(@squeakytoy) reported
from
Poplar, England
@virginmedia I’ve now had to call again myself because the end of the business day is here and nobody ever called me back. What’s the resolution when nobody ever calls when they promise to?
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Chris 🏳️🌈🇪🇺
(@strutcakes) reported
from
Lambeth, England
Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.
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Mamba 〽️🦋
(@imbranzo) reported
from
Bromley, England
holy **** @virginmedia fix up mannnn how you disconnecting when I’m in a ranked match on @PlayOverwatch ???
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs
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anne hill
(@gorgeousuk) reported
from
Bromley, England
@virginmedia another night not being able to use the platforms I pay for due to crappy service from yourselves
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.
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peter james wigley
(@pjwigley) reported
from
Kingston upon Thames, England
@virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
@virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal 💔
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Kwame Gyamfi
(@Kwame916) reported
from
Wandsworth, England
Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Benjamin Dodds
(@Ben_C_Dodds) reported
@SkyHelpTeam waiting over 4 mths for broadband installation, booked in & they don’t turn up for the 4th time Staying loyal means absolutely nothing #sky believe in better because you won’t get any service with us @virginmedia however very happy to have me set up with in 2 wks
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Justin Hams
(@Jace1959) reported
@virginmedia So what am I paying for as I sit here in the cold and can’t work. I’m assuming Virgin will be compensating me for loss of service and wages? And why if this has been a problem since Saturday why hasn’t anyone looked at it which was what I was told.
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Marisa Haynes
(@Marisa_haynes21) reported
@virginmedia Kicked out of property, im account holder, person i was living with is loving life with free internet, need it cancelling asap, please help
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Sean Mcnally
(@SeanMcn99075899) reported
@virginmedia any reason why he have a WiFi and TV blackout in #e17
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Demon ©
(@DemonTraitor) reported
@virginmedia so I have a WiFi pod. Looking at my network I can see that I have some devices close to the pod connecting to the hub, which is further away, with a fair connection, and devices close to the hub connecting to the further away pod... Weird.
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Lina Massou
(@lina_massou) reported
@virginmedia Morning! Again the same issue since last night. And I’m working from home today 😡
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Anatol Orient
(@AnatolOrient) reported
@virginmedia Good morning. Please find out current status of repair to service in W10 5SX. We’ve had no broadband or landline since Friday afternoon when you said repair by 9am today. Your phone line has no info. Thank you.
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Paul Farnhill 🇵🇸
(@RevPaulCA) reported
My apologies for recommending @virginmedia, their installation teams don't turn up and the customer service is atrocious.
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Harini Iyengar
(@Harini_Iyengar) reported
@virginmedia Unhappy customer! Broadband not working. Website says you can’t do a service test right now. Phone automated message says engineers are working in my area & I must register for text updates. I get sent a link which says you see no issues in my area. What is true?!
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Joe Dalton
(@JDaltonS6) reported
@virginmedia trying to report an equipment fault on your live chat service and it says no capacity to accept more messages regarding faults, can you help?