Virgin Media Outage Report in Acton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Acton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Acton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, Hackney, Croydon, City of Westminster, Camden Town, City of London, Islington, Watford, Walton-on-Thames, Southall, Twickenham, Enfield Town and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 Barnet |
Internet | |
| London |
Wi-fi | |
| Hammersmith |
TV | |
| Southwark |
Internet | |
| London |
Total Blackout | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Acton, England
Latest outage, problems and issue reports in Acton and nearby locations:
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lewis genney
(@lewisgenney) reported
from
Kensington, England
@vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice
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Quentin
(@quentinnield) reported
from
Lambeth, England
@MNEK @virginmedia It’s the worst, hon! My old flat it was off for 5 days with no apology
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Cordell Campbell
(@cordellcampbell) reported
from
Kensington, England
@virginmedia outage in Kensington....again.
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Toby Varsanyi
(@tvarsanyi) reported
from
Tottenham, England
Not working again. The service is so bad. Surely you will be issuing refunds?? #virginmediadown #virginmedia
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aka13
(@Aka13K) reported
from
Hillingdon, England
@virginmedia all services down for me in UB10 after the thunderstorms an hour ago? Any updates on what’s going on? Your website says all is well but clearly not as I hv no signal on TV or Broadband since 12.15pm
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lauren
(@tiredloz) reported
from
Tottenham, England
@virginmedia No I don’t. It’s okay, it’s confusing. And yes I tried them this morning - leading to the problem where I’ve been waiting for a call back for 2 and a half hours. I appreciate your help.
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Richard Marsh
(@Zabadda) reported
from
Epsom and Ewell District, England
@GraemeKelly1 @virginmedia I moved house and wanted to take my 500mb virgin package with me (£110 pm) they don’t service my new area so they charged me £240 to leave them even though it’s their fault! Disgusting!
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MinMon
(@MinMon76) reported
from
Egham, England
@virginmedia what a pile of crap. Seriously not only have you failed to send bags for me to return your equipment but you’re still billing for a service I cancelled in February!?!? How inept are you?
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lauren
(@tiredloz) reported
from
Tottenham, England
@virginmedia Whenever I have tried to call that number I can’t get through because I don’t have a VM home phone number/account number, meaning I cannot get this problem sorted.
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Dominic Sender
(@dcsender) reported
from
Camden Town, England
@virginmedia please advise what is going on in London NW2. Service has been appalling since Thursday and I don’t want to be on hold for an hour to speak to somebody.
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CALUM GRAY
(@Jo_The_Waiter) reported
from
Hammersmith, England
@DJRustyEgan @virginmedia It’s not speed I have a problem with, it’s all my services are down.. no broadband, no tv, no home phone. Awful service
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Toby Varsanyi
(@tvarsanyi) reported
from
Tottenham, England
@virginmedia Internet not working again. Never received a response from the number you sent me
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Alexandra Kirk
(@_alexandrakirk) reported
from
Tottenham, England
@virginmedia Hiya, still having connection issues in N6, are there any updates?
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
Hi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??
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lauren
(@tiredloz) reported
from
Tottenham, England
@virginmedia Thanks for contacting me - I am trying to get my account set up as VM halted my account being started due to previous tenants having an account. V difficult to contact VM support because I don’t have an actual account yet. Order reference WS7036210 if that helps anything.
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Professor Sue Black OBE Keynote Speaker
(@Dr_Black) reported
from
Kingston upon Thames, England
@leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better
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Rosamund Irwin
(@RosamundIrwin) reported
from
Camden Town, England
@richardbranson I wish Virgin media was Dr Yes! You should know the customer service is the worst of any company I have dealt with since the Corona crisis began.
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🙌 N E I L 🙌
(@Neilz1) reported
from
Barnet, England
@virginmedia Hi, Still intermittent issues in Area 21 and would like an ETA when this issue will be resolved ??
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Cordell Campbell
(@cordellcampbell) reported
from
Kensington, England
@virginmedia second time this week, an outage in W8. Get it together
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dean
(@D34n2020) reported
What is it with @virginmedia @VirginMediaNews @VirginMediaCorp everyone is having problems especially with WiFi. Down to 1mb speeds over WiFi but full speed on cable connection yet they refuse to admit they have a problem!!
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Freybentos
(@Freybentos1) reported
@virginmedia Yes but was put on hold and after an hour ended the call issue still unresolved
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Naomi Sargent
(@naomi_sargent_) reported
@virginmedia I have just been on hold to your company for 1 hour and 15 mins trying to speak to someone and it has just hung up on me. This is ridiculous. There must be an easier way to cancel my account?!
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rikademus 🤓
(@Rikademus) reported
@virginmedia having migrated my account to business I’ve found out that I’ve still been paying for residential for 2 years. Spent 1.5 hours on Monday waiting to speak to someone who then told me manager would call me back in 2 hours. no call yet. Please help.
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veeste 💙
(@veeste1) reported
@virginmedia are you having WiFi issues in the L12 area of Liverpool or is it a problem our end?
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James Gomez
(@getgomez) reported
Update - I'm still on hold trying to cancel my service, over 2 hours since starting the online chat. Am I still in the queue? Is there any way to tell? Does anyone at @virginmedia care?
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Steven Hulbert
(@hulberts) reported
@IFAAdviser @virginmedia @virginmedia have you given up on customer service on all platforms and routes now? Asking for a friend
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Matt
(@Ca7Matt) reported
@virginmedia can you please tell me why I cannot cancel my contract other than phoning a number that hangs up straight away? You wish to charge me an extortionate amount and it's taken me 3 days to get through to someone on the chat!
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Claire Jerram
(@clairejerram) reported
@virginmedia This tweet is laughable. Phone the number to cancel and it tells you no one is there to speak to you and cuts you off. when I log in to amend package the page doesn’t work. No live chat. my 87year old Nan just wants to talk to someone to sort her bill and can’t
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Phil Jenkins
(@philjenkins) reported
@virginmedia I am having a real problem getting a complaint resolved. I have been overcharged by £150+. Help would be appreciated.