Virgin Media Outage Report in Acton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Acton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Acton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southall, London, Islington, Croydon, Twickenham, Enfield Town, Camden Town, Kensington, City of Westminster, Southwark, Hackney, Ealing, Paddington and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Internet | |
| Hammersmith |
Internet | |
| Southall |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Acton, England
Latest outage, problems and issue reports in Acton and nearby locations:
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Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@sharonodea @virginmedia Yes there is a problem with the fibre optic into Barnes, regularly happens to me.
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Nick
(@NickO_L1805) reported
from
Richmond, England
@virginmedia Ok, so as promised here’s an update… the problem still exists!! Instagram works perfectly on 4G & any WiFi other than Virgin, but on Virgin WiFi it is slow & won’t load videos or carousel posts properly. As per the forum threads, this is an ongoing issue with Virgin WiFi only.
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Deano
(@deanspread) reported
from
Kensington, England
@virginmedia just paid £14 for a film off media store but it just won’t load. Absolute joke of a service
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Jonathan Kelly
(@JKBartsHeart) reported
from
Kensington, England
@TheMichaelMoran @virginmedia I know, not as regular but I get issues + creative billing. But they ring every week to up sell. I just need to get my arse in gear & switch
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia This is not customer service. It's inertia selling. I have to call you, fill in forms etc for a problem you created. You have all of my details. I want you to contact me.
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Sandip Kataria
(@katarias) reported
from
Watford, England
@virginmedia any service issues lost broadband services now stuck on the phone to 150 and in the queue listing to crap music. #poorservice
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
@virginmedia Got a message from your team saying our local issues had been fixed yesterday, and yet the service was down this morning for over an hour and it’s down again now.
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia When you are using your data in your own house so often, have Netflix, Now and Amazon Prime you pay for that you can’t even use when Broadband are down, you have to ask, what the HELL am I doing with a company that can’t provide a basic bloody service.
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SD KATO
(@D2SDKATO) reported
from
Barnet, England
@virginmedia @WJBson1 Maybe try get proper English speaking staff who no how to respect customer it is a disgrace that you use India and Philippines and they cannot even speak a word of English how do you expect us customers to be happy
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Andy Coldicott
(@andycoldicott) reported
from
Enfield Lock, England
@virginmedia, thanks for rolling my unused mobile data over for the next month. Now if you could just sort your rubbish service out so I can actually use it that would be great. Thanks. Bye. x
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Jonathon Lisseman
(@Jonathon73) reported
from
Richmond, England
@virginmedia I cannot believe the audacity of your adverts. We live in Twickenham and have regretted every day since we switched from Sky. (Even though they were robbing us for 11 years loyalty). We would happily pay overpriced sky for absolutely substandard virgin service.
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Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
@virginmedia It's the first time for the cabinet but multiple times for the sh## service
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Rajeev Datta
(@rajeevdatta) reported
from
Brentford, England
@RuislipR @virginmedia Virgin - abysmal. Went with them for a year (for my dad) and it was a disaster from start to finish. Should never have left SKY. Went straight back to them.
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Chi Lord
(@RevdChi) reported
from
Hillingdon, England
So disappointed with my phone call with @virginmedia customer service team trying to rip me off. Needless to say that I’ll be ending my subscription with them. #worstever
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Hugh Scantlebury
(@HDPMS) reported
from
Kingston upon Thames, England
@virginmedia Engineer on site. No signal for the “little” channels E4, Channel 5 etc. (others are OK) so he’s in the pit in the street. Presumably therefore not just us....
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.
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Nigel Pearce
(@nigeljcp) reported
from
Barnet, England
Very disappointed with @virginmedia. Was offered a new price for a monthly deal on TV & broadband this morning. It was not activated. When I called back, was told that the deal didn't exist and wouldn't be given. The call was recorded! Abysmal customer service. Cancelled.
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Richard Howell
(@richardhowell20) reported
from
Spelthorne District, England
So, @virginmedia, I’ve struggled with you poor hub for 18 months, then had to spend £200 on an intelligent Wi-Fi hub for you to bring and intelligent hub as you’ve identified this as a problem! #poordeal
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SD KATO
(@D2SDKATO) reported
from
Barnet, England
@Classicbritcom @0824Scon @virginmedia Several time and I also hate the fact it’s always India or Philippines you speak to never anyone in England they don’t understand a word customers are saying it’s Disgraceful
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SD KATO
(@D2SDKATO) reported
from
Barnet, England
@StevenJMead @virginmedia Yeah you can call there India call center who can’t speak a word of English and are very flipping rude
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alan Williams
(@Alandw) reported
@VirginMoney appears you are as bad for keeping people on hold as Virgin Media. Sent a card that is unusable
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Jordanne Bradley♉
(@JordanneBradley) reported
@virginmedia Yes, we have one wired computer which seems to be working fine but all other devices connected through WIFI are not working. They have arranged for an engineer call out tomorrow although I’m not sure what good that will do, and I’ve already lost a mornings work because of this.
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...SM
(@MB_nineteen991) reported
@virginmedia why is my mobile signal constantly crap, no doubt doing work like every other week !!
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Harry Coker
(@Hcoker23) reported
@virginmedia It’s WiFi that’s the problem and the hub lights don’t change. Iv been going back and forth for over a year wit this issue now. Unless someone can come check why I have these problems I don’t see any other option other then leaving.
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Tracy Speechley
(@Speecho) reported
@virginmedia Thankfully your engineer (Paul ID 39317) came out and fixed the issue super quick. He was brilliant. After 18 months of nightmares with Virgin Media I have to say Paul saved the day for this particular issue
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Eddie
(@Redtagheur) reported
Virgin Media. Fuming. Been on the phone to customer service an hour & a half. Being passed from pillar to post. "We're running checks" *************** if you ask me. In the meantime my mobile bill is going through the roof. Im going elsewhere now. Worst customer service I know.
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mike
(@mike_d_hughes) reported
@virginmedia Your customer service team may as well go off too because they just drop the call anyway as it’s easier than fixing a problem
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Mohammed
(@Mohamme13039104) reported
@virginmedia hey @virginmedia why isn't anyone doing anything about my complaint regarding safeguarding of children?
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Vee
(@VioletaT_) reported
@virginmedia Yeah I read about that. That’s a shame. The bill should reflect the service accurately.
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mike
(@mike_d_hughes) reported
@virginmedia @Wallicimo That’s just a bot lie - you are not there to help