Virgin Media Outage Report in Acton, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Acton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (41%)
-
TV (34%)
-
Wi-fi (11%)
-
Total Blackout (9%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Acton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Camden Town, Walton-on-Thames, City of Westminster, Croydon, Waltham Forest, Enfield Town, Purley, Hammersmith, Wembley, Islington, Ealing, Fulham and Barnet.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Hackney |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| Hackney |
Wi-fi | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Acton, England
Latest outage, problems and issue reports in Acton and nearby locations:
-
KP
(@kptweetsstuff) reported
from
Harrow Weald, England
@virginmedia I did this & the advisor was very rude, I messaged for someone to contact me via your chat function but nobody has
-
Dominic Sender
(@dcsender) reported
from
Camden Town, England
@virginmedia please can you advise what is happening with your WiFi service in the NW2 area. WiFi keeps dropping out. Impossible to get through to anybody and on the meantime I have lots of work to do.
-
Kevin F Green
(@hooplingkev) reported
from
Barnet, England
@virginmedia it’s bad enough informing me you’re putting prices up, then today TV/broadband or phone service not working which has cost me £16 for an event I booked and am unable to stream #poorservice #Moneygrabbing
-
Dave
(@BigadeeDave) reported
from
Richmond, England
@virginmedia Picture is pixelating when I record something & also when I pause and doesn't play properly after pausing? Please help!!
-
catskidschaos
(@catskidschaos) reported
from
Richmond, England
Yay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!
-
chibievil
(@chibi_evil) reported
from
Camberwell, England
@virginmedia I been sitting in live chat all day wanting to downgrade cos they are are upping prices again and haven’t been able to talk to any one ugh this is stupid I just want someone to help me geeeeeeez
-
OD
(@Olivia121994_) reported
from
Harrow Weald, England
@DanGSells @virginmedia Their customer service is one of the worst things about them, seem to have used covid as an excuse to go awol. Luckily their Internet speed just about makes up for it
-
nala.
(@Skky16) reported
from
Croydon, England
@virginmedia cannot get in contact with you guys as you just pass us to an automated service. Paying £90 a month for something that doesn’t even work
-
Karen Gerardi
(@KarenGerardi) reported
from
Harrow Weald, England
@virginmedia television viewing is painful ! Most channels are scrambled . Been a problem on and off for a month. How do we sort !!!!
-
Daniel W
(@damawa42) reported
from
Camden Town, England
@virginmedia Also "we're" not "were" Yes pls - can you give update on "Trouble Call 12165447"? I was given that as a reference number for issue engineers were investigating; I received a text saying it was fixed but the problem persists. Also - insane that your bot asks for bank sort code!
-
nala.
(@Skky16) reported
from
Croydon, England
@virginmedia terrible terrible service. Internet cuts out every day at least 10 times a day, keep telling us it’s “due to the amount of devices” yet that has never been a problem before. DO NOT GO WITH VIRGIN
-
Dave
(@BigadeeDave) reported
from
Richmond, England
@virginmedia Can't get hold of you by phone so why is my TV pixelating after pausing and recording? Please answer my query or I will be forced to cancel!!
-
KP
(@kptweetsstuff) reported
from
Harrow Weald, England
@virginmedia My contract hadn’t even started yet! So I will need to cancel
-
Martin COYS
(@Dusty19646) reported
from
Hillingdon, England
Anybody else have problems contacting Virgin Media about broadband issues, waited on phone for an hour yesterday then said other person has hung up? Is it because I have been a customer to long and should charge my whole TV and broadband package.
-
DanielSSmith FRSA
(@DanielSSmith) reported
from
London, England
@virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew
-
nala.
(@Skky16) reported
from
Croydon, England
If you’re with @virginmedia cancel!! They upsold us without fixing the issue with our internet, now we are stuck with internet much worse then before.
-
Daniel Kemshed
(@danielkemshed) reported
from
Enfield Lock, England
@virginmedia I think I've asked you to cut off our internet 4 days early for a house move, is it possible to get 4 days of service added until 15th? I have text the mobile number that you advise.
-
𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀
(@Caleb_Parker) reported
from
London, England
@virginmedia Yes after a 5 hour outage during a key work time did me it came back up. But I’m more disappointed in the delay in customer service response time.
-
Sophie Judge
(@judgarama) reported
from
Merton, England
@virginmedia I have called twice today to try to get help to fix the fault with my tv service, and been cut off both times w/out speaking to anyone. Your online help has not rectified. Can I speak to a human being pls for help?
-
IanEastLondon
(@ianeastlondon) reported
from
Poplar, England
How do I urgently my @virginmedia broadband hub. My broadband keeps dropping. Help!!!!!!! I keep getting thrown out of urgent NHS meetings.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Lyndsay
(@LyndsF23) reported
@virginmedia I'm not bothered about the price increase, I want to look at my options but your website doesn't work and you can't even manage the customer helpline because you've got that many complaints at the moment for lack of TV and Internet all round. Its really disappointing
-
Lorna aitken
(@LornaProvan) reported
@MartinSLewis my virgin media contract ends the 15th of January for TV,broadband and telephone but if I cancel on the 17th of January and my husband signs up he will get it cheaper but can he sign up using my bank details as his mums virgin comes out his bank account
-
Brian Fitzpatrick
(@BrianFi45292551) reported
@virginmedia I don't use virgin TV. Broadband is the issue
-
TommyB
(@Tommyboy_82) reported
@virginmedia I’ve tried the text service it’s rubbish!! I have typed at least SIX times I want to cancel virgin media when my current contract ends to be told ‘got it’ and then I’m being asked for my new address. if you’re offering this as an alternative to a call MAKE IT WORK! @virginmedia
-
Steven Wallis
(@Stvnwallis) reported
@virginmedia No. I want to cancel my services so they end when my contract ends on 14th May 2022 and no more charges allowed to my account. It’s very simple and you all make it sound like I’m asking you to solve world peace with a spoon.
-
marc citron
(@marccit1962) reported
@MartinSLewis We have virgin media for TV, Internet and broadband. The trouble is, if we change provider, will lose my virgin media email account which means resetting all my logins to a new email address and telling all my contacts of a change in email address.
-
dannyb
(@daniel_begley) reported
@virginmedia wifi service is terrible, run tests , reset router and scan rooms with connect app everything says ok but still wifi drops out on every device. Only things working is computers with wired connections. Can’t get through on phone. Been same for last few weeks.
-
clair
(@Clairhum80) reported
@virginmedia Yet again virgin WiFi issues still can’t order a booster - the link you sent me to basically tells me you are too busy to send. So you can’t provide the service properly, can’t send a booster so clearly you are not providing what we pay for
-
Jeff Grant
(@JeffGrant15) reported
@virginmedia I tried that today. Your complaint page on your website refused to submit my complaint.
-
Clare
(@CJ19711) reported
@virginmedia I have spent at least 5 hours either speaking to 5 or 6 different advisors or on live chat trying to sort out a new contract. The information is incorrect to what was agreed. I am at my wits end trying to sort this out. Can you help please?