Virgin Media Outage Report in Acton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Acton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Acton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hampstead, Poplar, London, Hammersmith, Hackney, Croydon, Epsom, City of London, Harringay, Ealing, Wembley, Hounslow, Enfield Town, Watford and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Hampstead |
TV | |
| Poplar |
Internet | |
| London |
Total Blackout | |
| London |
||
| Hammersmith |
Wi-fi | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Acton, England
Latest outage, problems and issue reports in Acton and nearby locations:
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Shane
(@Barmybuilder) reported
from
Camden Town, England
@Robshaw00 @virginmedia Thank you I have now emailed CEO as both Twitter and phone line are hopeless 😞 Neighbours have been advised outage is likely to continue until 12th - A further week @virginmedia #customersupport #customerclusterfuck more like
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia AGAIN, my Virgin BB and telephone are down or operating erratically in my area of London W5 1JG. I can't even phone to enquire nor register for credit due to loss of service. This is terrible.
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
One more time that @virginmedia network, proves to be unreliable.. How can an IT professional possibly work like this? If you have to restart your router all the time, change Internet provider.. Unacceptable #VirginMedia
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Yes, but that process took 81 minutes, without having spoken to anyone who could deal with my problems. It's been the third attempt at talking with Virgin too.
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia second weekend in less than a month without broadband/tv service. Disappointed.
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia I'm sorry, without phone or Broadband I'm not able to confirm anything except that I don't have the service....or the service is being intermittent.
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Richard Sutton
(@RichSuttonActor) reported
from
Ealing, England
@virginmedia I hear your founder is off to space? Well, after the horrific customer service I received from you today, he’s probably safer staying up there . Peace and love.
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Sarah Merry
(@skmerry) reported
from
Esher, England
@virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Thanks but tbh I'm just being directed round in circles and this is a big part of the problem in trying to deal with what should be a simple issue to deal with.
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Andrew Lawden
(@tobe2b) reported
from
Camden Town, England
@virginmedia , bad customer service , yesterday , 1hr of my time , 3 x calls , cut off twice , put through to department you said had been closed for an hour , and demanding money for an old paid up contract, to maintain the service .....unacceptable ! How u resolve this
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
Virgin Media down since Saturday and EE with intermittent issues in the area today (can barely read Twitter). Universe conspiracy to stop me from working?
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Kathryn Bowers
(@kathrynahedrick) reported
from
Islington, England
@virginmedia what is going on with the WiFi on the Underground? I need to sign in every time and even when I do manage to I get a message about a certificate and can't actually get a signal? I'm a Vodafone customer for mobile but I have a home Virgin Media account
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Neil Adie
(@Yellow212) reported
from
Walthamstow, England
@virginmedia has broadband gone down in my area? My WiFi has stopped working all day in Chingford.
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia can you tell me why we had internet issues for the last three days which are now solved, but I still cannot get Netflix, iPlayer, Amazon prime video or Now Tv. I am sick of paying for extra tv services I cannot access. Would you like to refund me for these days?
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Alex
(@booshkla) reported
from
Camden Town, England
@virginmedia I’ve been on that website 1000 times in the last few weeks. It constantly says there are issues in the area. When I call the number, I don’t get through to an agent, just an automated system. Is there a direct email address at all? I literally can’t achieve anything right now
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Shane
(@Barmybuilder) reported
from
Camden Town, England
@virginmedia I’d really like the email address or direct contact details of a senior manager or director responsible for maintenance - myself and my neighbours are without a reliable service that we pay for - it’s appalling I’ll be referring this to @WhichUK
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Gianluigi Donato
(@johndonato84) reported
from
Poplar, England
@virginmedia what a shocking repulsing customer experience, calling following up with a resolution upon a complaint & request a deadlock letter! 40 min on hold and hanged up on face twice? Shocked! The worst ever possible customer service! Disgusted
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Shane
(@Barmybuilder) reported
from
Camden Town, England
@virginmedia what the hell is happening with the broadband in NW London - service is beyond a joke and has been for many weeks - customer support appalling I’d be better with 2 bean cans and a piece of cord #internetdown #virginbroadband #newproviderneeded
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Joe Lazarus
(@joelazdrums) reported
from
Hackney, England
@virginmedia Hello. I’ve had no internet yesterday or so far today. It’s imperative that I have it for work. Please sort this out. It’s becoming a real problem as it’s not the first or second time recently. Thank you
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James Anderson 🏛
(@tufnelljimmy) reported
from
Islington, England
@virginmedia down yet again in N19. Almost all day. Everything is connected up correctly and have restarted.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karen
(@karentt20) reported
@virginmedia The level of service is absolutely terrible, you increase the price by £20 and I pay £70 I will be going else where when my contract ends.
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Equalizer
(@TheEqualizerRM) reported
@virginmedia @LeePartridge16 I'm not defending VM here (and I'm currently not a customer of theirs), but all these people banging on about loyalty... you DO realise that loyalty doesn't mean anything anymore... don't you?
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Kathryn Williams 🎃🎃
(@KathW80) reported
@virginmedia @able_albatross add his bank details, so you still got paid. That was easy. For VM to still be able to get paid. Please help us remedy this as quickly and efficiantly as possible @able_albatross
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Bin Abu
(@Binabu_4U2NV) reported
@LeePartridge16 @virginmedia I have been virgin customer for the past 27 years. My bill was tripling from April for M500 speed, so naturally, I cancelled. A few days before the end of the contract, I received a call, and now I pay £32 for Gig1 fibre broadband for the next 18 months. Less than new customers!
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megan :)
(@meganly009) reported
@virginmedia #virginmedia fix your internet you bunch of fools sitting hee for hours with nothing load of thicks
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Proud Scorpio
(@malik_fozia) reported
@virginmedia 10 months of ‘intermittent’ issues & constant battle 4 compensation. Automatic compensation scheme was put in place so only get compensated for total loss of service if it’s over 48 hours. WFH, no internet for over 24 hrs or ‘intermittent’ connectivity throughout the day = no 💷
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navi
(@navifn_) reported
@97Smelo @virginmedia @FNCompetitive tried it but it still doesnt work
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Connor Loman
(@loudTHXnoise) reported
@virginmedia In Southampton my wifi has been down for the last 36h. I wouldn’t mind but could you at least give us an update or a reason or just an estimate until when it will be fixed ?
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Richard Cassidy
(@RichCass1008) reported
@virginmedia No, we had an engineer on Monday who advised mum had been disconnected. Rang your 'customer care' who said there was no landline!!! Then spent 2 hours of my day trying to resolve instead of dealing with my dad's funeral arrangements
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Philippa Thomas 🏴🌎
(@leucarum) reported
@virginmedia Yes it has. We will be writing a letter to your CEO, as it’s clear that you have no procedures in place to safeguard elderly and vulnerable people in your digital migration. Without our help, my FIL would have been left without a landline and his lifeline system. Unacceptable.