Virgin Media Outage Report in Acton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Acton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Acton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hampstead, London, City of Westminster, Hackney, Barnet, Hammersmith, City of London, Kingston upon Thames, Hounslow, Southwark, Croydon, Ealing, Southall, Sutton and Beckenham.
| City | Problem Type | Report Time |
|---|---|---|
 Hampstead |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| City of Westminster |
Internet | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Acton, England
Latest outage, problems and issue reports in Acton and nearby locations:
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Suren Perera
(@darthteddy) reported
from
London, England
@virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia fix up
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Dominic Sender
(@dcsender) reported
from
Camden Town, England
@virginmedia please can you advise what is happening with your WiFi service in the NW2 area. WiFi keeps dropping out. Impossible to get through to anybody and on the meantime I have lots of work to do.
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Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia your service is just horrendously poor now. Phone and chat service is more or less down. It goes from bad to worse.
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Suren Perera
(@darthteddy) reported
from
London, England
So @virginmedia is down again. App says everything is fine but clearly not.
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KP
(@kptweetsstuff) reported
from
Harrow Weald, England
@virginmedia I did this & the advisor was very rude, I messaged for someone to contact me via your chat function but nobody has
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Daniel Kemshed
(@danielkemshed) reported
from
Enfield Lock, England
@virginmedia I think I've asked you to cut off our internet 4 days early for a house move, is it possible to get 4 days of service added until 15th? I have text the mobile number that you advise.
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Dave
(@BigadeeDave) reported
from
Richmond, England
@virginmedia Can't get hold of you by phone so why is my TV pixelating after pausing and recording? Please answer my query or I will be forced to cancel!!
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Daniel W
(@damawa42) reported
from
Camden Town, England
@virginmedia Also "we're" not "were" Yes pls - can you give update on "Trouble Call 12165447"? I was given that as a reference number for issue engineers were investigating; I received a text saying it was fixed but the problem persists. Also - insane that your bot asks for bank sort code!
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Karen Gerardi
(@KarenGerardi) reported
from
Harrow Weald, England
@virginmedia television viewing is painful ! Most channels are scrambled . Been a problem on and off for a month. How do we sort !!!!
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catskidschaos
(@catskidschaos) reported
from
Richmond, England
Yay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!
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nala.
(@Skky16) reported
from
Croydon, England
If you’re with @virginmedia cancel!! They upsold us without fixing the issue with our internet, now we are stuck with internet much worse then before.
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Martin COYS
(@Dusty19646) reported
from
Hillingdon, England
Anybody else have problems contacting Virgin Media about broadband issues, waited on phone for an hour yesterday then said other person has hung up? Is it because I have been a customer to long and should charge my whole TV and broadband package.
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Kevin F Green
(@hooplingkev) reported
from
Barnet, England
@virginmedia it’s bad enough informing me you’re putting prices up, then today TV/broadband or phone service not working which has cost me £16 for an event I booked and am unable to stream #poorservice #Moneygrabbing
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia cannot get in contact with you guys as you just pass us to an automated service. Paying £90 a month for something that doesn’t even work
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DanielSSmith FRSA
(@DanielSSmith) reported
from
London, England
@virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia terrible terrible service. Internet cuts out every day at least 10 times a day, keep telling us it’s “due to the amount of devices” yet that has never been a problem before. DO NOT GO WITH VIRGIN
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OD
(@Olivia121994_) reported
from
Harrow Weald, England
@DanGSells @virginmedia Their customer service is one of the worst things about them, seem to have used covid as an excuse to go awol. Luckily their Internet speed just about makes up for it
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KP
(@kptweetsstuff) reported
from
Harrow Weald, England
@virginmedia My contract hadn’t even started yet! So I will need to cancel
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IanEastLondon
(@ianeastlondon) reported
from
Poplar, England
How do I urgently my @virginmedia broadband hub. My broadband keeps dropping. Help!!!!!!! I keep getting thrown out of urgent NHS meetings.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Clifton bbassoon
(@BbassoonClifton) reported
@virginmedia Ok, thanks John. Final question. SMS at 15:51 says it won't be fixed 'til Wednesday, your own app says everything is fine, and tests tell me to book an engineer, who can come Monday. Should I book an engineer for Monday if there's a bigger problem you can't fix 'til Wednesday?
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JB 🇾🇪
(@Jim_mufc_) reported
@NorthernMoorSW @virginmedia Oh no that's awful. Nothing you can do either 😔
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Nick Tuck
(@NickTuck_actor) reported
@virginmedia Residential. Even if given a reason for the delays the doesn’t give an excuse for lack of communication or customer service given so far
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🌹👻 OggyGhost 👻🌹
(@OggyGhost) reported
@virginmedia I’ll make sure Twitter knows as well I hate to say it as when everything runs well the service is unmatched but the customer service is appalling & needs to be overhauled
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🌹👻 OggyGhost 👻🌹
(@OggyGhost) reported
@virginmedia I’ll do it tomorrow now then submit yet another complaint
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Alan Ramage
(@ARamagio) reported
@virginmedia I can’t as its dark now and quite frankly I feel like taking legal advice with this complaint. I have asked on several occasions to be kept informed of things as they progressed but tonight just sums up the whole debacle. Again where is the apology/reparation?
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Vicky 💙
(@deadstar37) reported
@virginmedia In the past you can just go to catch up and select what you want. Now for itv you have to go to itv x. Picture wernt the best tbh And on old catch up you never got the adverts. Or if you did it was maybe 1 or 2 15 second ones? Now it’s the full advert slot
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Silver Kat
(@silverkat149) reported
@michelletape16 @virginmedia Try to contact @Kevin_Cybers..he will help you recover back your account immediately..his a professional hacker
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Adam Cailler
(@acailler) reported
Thanks, once again, to @virginmedia for cutting our broadband off somehow and being unable to send an engineer to fix it tomorrow. Estimated completion time is 2.37pm tomorrow. Excellent service...
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Chris0514
(@slalomfan007) reported
@virginmedia The engineer was cancelled. I wasn’t notified so had waited for 3 hrs. Theres still an issue in the area covered by my postcode and this has been going on for 4 days. Service update says Engineer working on it now. I’ve walked all roads in my postcode and not a VM van in sight !?