Virgin Media Outage Report in Acton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Acton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Acton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of London, Croydon, Hammersmith, Hackney, Watford, Southwark, Harringay, Epsom, Wandsworth, Feltham, City of Westminster, Chingford, Paddington and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| City of London |
Wi-fi | |
| Croydon |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Hammersmith |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Acton, England
Latest outage, problems and issue reports in Acton and nearby locations:
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!
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Rita Gulrajani ⫩
(@rita_gul) reported
from
Enfield Lock, England
@virginmedia Not satisfactorily no! Said all appointments were cancelled but never bothered to advise us!
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia It was slightly better, but not much. I WFH, like most ppl and during meeting calls the internet connection is atrocious. It's not professional and frustrating. I end up hotspotting my phone. Thinking of cancelling contract if issue persists #internetIssues
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round
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Hardik Shah
(@HardikVishna) reported
from
Richmond, England
@virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!
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Criney The Duchess of Brixton🧚🏾♀️
(@CrineyInsalata) reported
from
Hounslow, England
I know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in
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Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?
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Joy Balfe
(@Joybalfe) reported
from
Croydon, England
@virginmedia biggest pile of shite. Every single day there is an issue. Time to head off to pastures new. I am done!
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jordan
(@wharfyoung) reported
from
Poplar, England
just spent 3 hours on the phone with @virginmedia trying to get an early termination fee waived (for an account which they cancelled) only to be passed to about 8 departments, and then be told it’s not possible and I’d have to make a complaint.. make it make sense pls
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating
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Timothy Firmager
(@timmy_uk) reported
from
Camden Town, England
@virginmedia hi, i’ve been getting broadband of only 60% of the package speed I am paying for, since I joined. I called call centre last week and no resolution. Please help
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Ronnie De Guzman
(@RonnieD88779995) reported
from
Hounslow, England
I upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia Question: Why is your customer service so awful?
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JW
(@JXMSZ) reported
from
Croydon, England
Is everyone’s Virgin Media internet still not working?
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ROB FARACE 💙
(@REDROBB1967) reported
from
Barnet, England
@virginmedia hi are there problems in N12 London area? I’ve lost tv & broadband but status page says everything is working ok? Help please
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Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@ant_917 @virginmedia Was it one of the overseas call centres by any chance? They’re awful - I’ve had to get tech support from them recently and I also got moved from pillar to post.
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ruth bankover
(@rbcurly) reported
from
Borehamwood, England
@virginmedia please advise what is happy in our area. The #wifi is not working. All internet services are down #help #virginmedia
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed
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Miranda Dobson
(@MirandaDobson) reported
from
Camberwell, England
@virginmedia it's been 7 days, 4 phone calls of over an hour each trying to have broadband installed - and now you can't even efficiently help me to cancel my account. Service & communication is shockingly bad!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jack Jones
(@WARLORDTF) reported
@virginmedia Thankyou. I think its time someone be held accountable for egregious malpractice that plagues the ISP market. Just because I am a domestic customer I get penalised because I don't have an accounts manager to contact a senior manager directly. @virginmedia
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Mr Middlesbrough
(@Smogonthetees) reported
@virginmedia WiFi It has been bad for 3 months we call and after 1 hour of waiting your phone hangs up it’s appalling service
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Jack Jones
(@WARLORDTF) reported
@virginmedia So, I've not been receiving speeds outlined in your SLA and MGALS for months. I've been told that the issue is not at my end, yet when I ask for details past the DEMARC I'm pushed to the current issue in my area, rather than the chronic issue. @virginmedia
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Ryan 'Baz' Barry
(@ryanbarryaudio) reported
@JuusoTolonen Been using Virgin Media for around 2 years with little to no issues (granted, that does technically make me one of the lucky ones I think) lot of people further South often talk of brief outages but nothing massive. Download & Upload speeds are consistently incredible tho!
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Keith Cooper
(@northlight99) reported
@virginmedia Your customer service for vulnerable customers is USELESS. You kept my 90yo Father on the line for half an hour, with someone with poor English, asking for passwords and bill details before deciding to send an engineer round.
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ęłłã
(@Ellalouiseken4) reported
@virginmedia No Internet since 11pm last night, issues in the area!!when finally spoke to customer services no help at all and no technician until Friday. 02 and @VodafoneUK we appreciate your mobile data to get us through whilst virgin constantly disappoints. time for a change
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Simondo-san
(@_SimonKearns) reported
@Smogonthetees @virginmedia Their call centres are unhelpful anyway, their teams don’t seem to have a single understanding that there are nationwide data problems on their end. They refuse to take any responsibility and it’s been like this for nearly a year now
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Gareth Sibthorpe
(@iTechPro2012) reported
@virginmedia Just to let you know, the customer service (well sales agent) was very helpful and i’ve now managed to sort out an early upgrade and port my number across (although I can’t port it until the phone arrives apparently)
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Gareth Sibthorpe
(@iTechPro2012) reported
@virginmedia One more thing to ask… i’ve received a new SIM card a few weeks back that needed activating however because I never actually used the number, I didn’t bother, now that I actually need to use the SIM, will it still work? It said to activate within 14 days I think but I didn’t
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Miss IG Geek (she/her) 🏳️🌈
(@MissIG_Geek) reported
No, sorry Virgin Media - you don’t get to discount the days where you’d fixed the issue but hadn’t actually informed me it had been fixed from my compensation. Nice try. No. #AbsoluteBloodyScam