Virgin Media Outage Report in Acton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Acton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Acton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Paddington, Croydon, Wembley, Hackney, Hammersmith, Uxbridge, Brentford, Barnet, City of Westminster, Waltham Forest, Southall, Poplar and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Southwark |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Acton, England
Latest outage, problems and issue reports in Acton and nearby locations:
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craig crawford
(@craiginmotion) reported
from
Kensington, England
@virginmedia F*k YOU. No wifi for a week. Waiting for a supervisor to call me back within 24 hours. FOUR DAYS Later and 2 IDIOT technicians ... cancel my service NOW. I’m moving my building Into the 22nd century. Keep playing with copper wires See ya *******
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia It now says that there's a known fault in my area that will be fixed today. So, why did Mark say it was planned maintenance to be resolved on 24th and why wouldn't he share the number without closing my complaint?
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia I was told by Mark in your call centre in the Philippines that this was planned maintenance and my connection will be down until 24th - I wasn't informed this was going to happen. I need broadband to work from home 🤷
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia How can I speak to someone in the UK to make a complaint? Worth noting I'm out of contract and can switch away from Virgin anytime I like
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia Please can you explain why broadband has gone down in the London N1 area and what you are doing to remedy this? I have an urgent deadline to hit and currently have no internet access ...
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Khemical
(@khem21766391) reported
from
Ealing, England
@virginmedia Yes, it says I have a good internet speed which is incorrect. As I said before, Iv contacted your customer service and one of your agents said that the internet will be down until 23rd March & that there is an outage in the area. Surely it cant take that long to correct a fault
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
@virginmedia I’m not paying you for a self-service option. I’m paying for a service you’re not delivering - the onus is on you to fix it - not me!
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Sophie Joanna
(@BeesWingedEyes) reported
from
Watford, England
@virginmedia Thanks. Yes the account was transferred to my mother - but we didn’t realise we’d lose his email address too. We haven’t been able to let people know he’s died because we don’t know who is still messaging him. I just can’t get anywhere with the complaint system.
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Khemical
(@khem21766391) reported
from
Ealing, England
@virginmedia internets down again.. is there an outage?
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
Morning @virginmedia, your famously unreliable but expensive broadband service is down in Walthamstow (again)
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
@virginmedia my internet appears to be down, and your status page appears to suggests it’s up. Any idea if there an issue? E11
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia He also refused to give me another Virgin Media telephone phone number to contact unless I closed a complaint that I wanted to make about this
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IanEastLondon
(@ianeastlondon) reported
from
Poplar, England
@virginmedia Sometimes. But that’s not the issue. It behaves the same if not connected to VPN.
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
@virginmedia Your phone number just informed me that there is a problem across E11 with expected resolution time of 12.30 Surely that’s information you have available to share; rather than making customers dial in to find that out?
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Khemical
(@khem21766391) reported
from
Ealing, England
@virginmedia One of your service providers have just said there is a problem in the area and the internet will be down until the 23rd March... surely this can’t be correct...
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Shaomeeng
(@shaomeeng) reported
from
Walthamstow, England
@virginmedia Apart from saying sorry, can you genuinely do something to help customers ?
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IanEastLondon
(@ianeastlondon) reported
from
Poplar, England
@virginmedia It was to try and fix my router / modem issues. I didn’t arrange it, the person I spoke to not the phone (the fifth person) said she had arranged it.
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Sophie Joanna
(@BeesWingedEyes) reported
from
Watford, England
When my Dad died last year @virginmedia, you deleted his email account. I’ve been trying to get it back to check his messages but the complaints department keeps saying they’ve tried to call and couldn’t reach me (they haven’t) and then closed each complaint. Can you help please?
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Steve Bunting
(@M0BPQ) reported
from
Walthamstow, England
@virginmedia The VM app says no service problems but I have 8MB download tonight on a 200MB service. Lots of disconnects today too. Calling 150 results in them telling me to wait for it to get better.
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Shaomeeng
(@shaomeeng) reported
from
Walthamstow, England
@virginmedia I made a complaint in Feb 13 to dispute about the undue charges. On Mar 6 and 17, virginMedia claimed to write me a letter and Mar 18 to have emailed me, I’ve received nothin. Now virginMedia is to disconnect me tomorrow for outstanding payment. I requested to cancel just now
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🇬🇧👑𝓢𝓪𝓼𝓱𝓪 𝓑𝓾𝓵𝓵👑🇬🇧
(@SashaBull78) reported
@virginmedia please can I have a phone number that puts me through to a real person? My internet is awful, has been for months, can’t speak to anyone, just get told by the automated service to restart, do the usual checks and apparently it’s fine…. It’s not.
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DK Grinding LTD
(@DK_Grinding) reported
@virginmedia This is the problem I’ve phoned 150 nearly every other night explaining and it’s like tuff attitude
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Tooting1977
(@tooting1977) reported
@virginmedia called your customer service team at 1406hrs today and got through to your agent Michael. For once I had an agent who was willing to help deal with my 4 month long complaint. As expected Virgin couldn't get me through to a manager!
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tom
(@Pr3TENDr) reported
TWO DAYS IN A ROW @virginmedia what's going on with your internet and why does it keep dying? I haven't been able to work for the past 2 days because the internet isn't up for long enough before it goes down again. It isn't a problem with my router, it's a problem in my area.
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Daniel Gould
(@Gouldy4) reported
@virginmedia broadband down.... Again. Not good enough. Where's the compensation?? London NW6. App says its working when it's not. Any information?
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Firefly Digital
(@FireflyDigital1) reported
@virginmedia no service for last 18 hours, TV fine broadband down. Red light on router. Equipment been restarted. Is there a local issue? Your service status says there arent. Post code: WN5 7
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Em
(@emma_piatek) reported
@virginmedia SHAMBLE of a service. Ongoing issue for over 3 months now. We are still owed £ from a complaint. Contracts u have broken. And now for the 2nd time have cancelled our internet with no knowledge on our side along with Numerous ridiculous phone calls with incompetent..
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Kelly Sanderson
(@kellyking1987) reported
@virginmedia seriously, please tell your customer service to stop phoning me trying to get me to upgrade my package! I’ve already told them no, and I’m a bit sick of all the calls to be honest.
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Una Bawn 💙
(@unabawn) reported
@virginmedia I feel like you're stabbing an open wound. I stayed out of ICU this morning to try sort this, promised a call back & logged a complaint. No call back and complaint was closed with no action, why? I feel so broken and alone, I've tried everything and achieved nothing
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haunted doll watch
(@thommurph) reported
@virginmedia Can anyone help me without me having to phone, no?