Virgin Media Outage Report in Acton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Acton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 16: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Acton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Hammersmith, Ealing, Paddington, Wembley, City of London, Southwark, Harringay, Wandsworth, Croydon, Southall, Hampstead, Watford and Uxbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Hackney |
Internet | |
| London |
Internet | |
| Hammersmith |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Acton, England
Latest outage, problems and issue reports in Acton and nearby locations:
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Sujal Shah
(@sujii_shah) reported
from
Kensington, England
First time I’ve ever finished my data on my phone because I had to keep tethering internet at home because @virginmedia can’t be bothered to fix the internet at my house. Mum, dad if I die this weekend and can’t contact you, you can blame @virginmedia 😡
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Depraved Acid
(@DepravedAcid) reported
from
Hounslow, England
@vmbusiness Not good guys. Three outages this week. Poor txt comms. Getting worried.
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Bronte Jackson
(@bronte_jackson1) reported
from
Lambeth, England
finally fed up of numerous phone calls and complaints to @virginmedia after having no broadband for nearly 8 weeks.Going to change provider, A) customer service is shocking, B) they lied to my face as to when the so called problem was going to be fixed.Don’t go with them, EVER!
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David Durant
(@cholten99) reported
from
London, England
The page on @virginmedia that should show me why my broadband is down - is also down...
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Reggie The Dachshund
(@K9Reggie) reported
from
Walthamstow, England
Sorry to hear that you’re having issues with @virginmedia , I’ve been waiting since February for my installation, is it worth the wait 🤔
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LifeOfTy__
(@LifeOfTy__) reported
from
Enfield Lock, England
@virginmedia No broadband or tv service on the TIVO. Absolutely ridiculous for the money we pay. Sort it out you *****
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Riccardo Servini
(@RicBebop) reported
from
Lambeth, England
@mrbonturcode @virginmedia That whole entire service is bullshit.
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia As I said, I’ve done the pin reset thing as Ben suggested. I’m fed up trying to fix something that wasn’t my fault. And I won’t get any recompense. I feel trapped by @virginmedia Can’t wait to escape
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Rob Davis
(@rbdavis) reported
from
Islington, England
@virginmedia Complete system failure: no internet, no tv, no phone support, no web support, no web status page...
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Aletheia
(@AletheiaYoga) reported
from
Hackney, England
Utterly horrendous experience trying to cancel my @virginmedia account! YES, that’s right, I am venting via twitter, for some reason it helps with the #stress
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TopWhiskies
(@TopWhiskies) reported
from
Hackney, England
@virginmedia systems outage, again; I feel these are become more frequent. I’d call to talk with someone, but the wait times are quoted as 30 minutes...
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H-Town
(@letsbhavinu) reported
from
Hackney, England
Since I've signed up with @virginmedia I've add nothing but issues. Starting to regret my decision to go back with them 😡😡😡😡
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
No internet this morning @virginmedia , who kindly say I only get a refund on this service if it’s down for TWO DAYS! How on earth do they get away with such shabby service. Please tell me if I’m running my business that shabbily #unhappybusinessperformancoachtoday!
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Thanks. It’s only been down this morning. I’m advised it’ll be back by 4pm. So I lose one day of study/work and have no recompense because it isn’t 2 days. I can’t wait to leave Virgin Media but feel trapped. Not a good place to be.
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ANT
(@pantsant) reported
from
Camden Town, England
COMPLETE BLACKOUT OF LANDLINE, TV AND INTERNET CHEERS @virginmedia FOR YOUR SUPERFAST SERVICE, MAYBE TRY SPENDING LESS ON SHITTY ADVERTS THAN CUSTOMER SERVICE
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Again, hoops to go through to log a complaint. Why can’t YOU log it on my behalf. It’s called customer service. Sorry, @virginmedia is generally not fit for purpose when it comes to customer care. I’m sure your hands are tied by a ridiculous, uncaring system
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Steve 'Buzz' Pearce
(@stevebuzzpearce) reported
from
Camden Town, England
@GavinWilkie @beeshi @virginmedia Same. @virginmedia I’m switching because of your crazy high pricing and a year of promises to fix but only if I pay more. 200mb promise, never ever got higher than 50mb, peak times are dismal at 0.5mb. Bye.
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Kevin Killoran
(@1FatKev) reported
from
Hackney, England
@virginmedia really poor show all TV channels drop out just as the snooker semifinal is about to finish #freeview why not.
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Mischa Watson
(@mischawatson) reported
from
Hackney, England
Virgin Media appears to gone down across a lot of London and of course their service status page is broken 👏👏👏
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Jelena Culum
(@jelenaculum) reported
from
Camden Town, England
@withnail69 @virginmedia Probably not and will fix it at some point next week
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul
(@pcm_starwars) reported
@VirginMediaIE where the support when you need it broadband down since 5am and still waiting for someone to respond to my WhatsApp msg sent to virgin media - not a good customer experience!
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Laine Huskinson
(@mrsyuskinson) reported
@virginmedia just had a call claiming that my broadband speed of 400mb was slow (i pay for 100) played along. Didn’t seem too happy that I didn’t want to use an android device to download testing software.
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Tamas Frajka
(@tamas_f) reported
Got @toobbroadband service connected.Super fast.Called @virginmedia to cancel their expensive service.I was told i should have called to be put on a cheaper service because by default that's not in their business model.Glad to be rid of their greedy service.
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robert pratchett 🤡🎡🎠🎡🤡
(@avatonian14) reported
@virginmedia cable & Internet have gone down at my house hope ur aware & ur able to fix it
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Alexandria Leighton
(@al1234566373663) reported
@virginmedia why is your internet down AGAIN! People work from home! Why would you begin maintenance at 10am - 4pm on a work day?!?!
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Gisele Leandro
(@gileandro81) reported
@virginmedia spent one hour on the phone, spoke with 3 different advisors to cancel my account and all three times I got disconnected. NO ONE HAS CALLED BACK, even though all of them asked for a call back number! NEED A CALL BACK TO CANCEL NOW!!!
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Dylan Coyle
(@Dylan_Coyle7) reported
@virginmedia hi if I login to my account it says issue in my area, but if I check while not logged in it says no issue in my area. Which one is it?
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L O A I
(@loaialkdem) reported
@virginmedia I am asking to cancel my contract due to extra charge from you guys, I’m no longer interested.
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MOMO
(@ImaginaryCard) reported
@virginmedia I'm beyond the 14 days unfortunately because I stupidly decided to have faith after the 1st issue and not cancel. If there's constantly no service I should be able to cancel without a penalty @Ofcom #virginmediadown
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Iggy Mc Keown
(@breezer2go) reported
@virginmedia My contact ran out in November so had to pay full price. It took until January to get through to cancel and after numerous calls I am still waiting for my settlement cheque. Funny if it was the other way round I would be fined left right and centre.