Virgin Media

Virgin Media Outage Report in Acton, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Acton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Acton, Greater London, England 11/15/2025 22:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Acton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hackney, London, Southwark, Harringay, Wandsworth, Hammersmith, Croydon, Southall, Hampstead, Watford, City of London, Uxbridge, Islington, Surbiton and Hayes.

Loading map, please wait...
City Problem Type Report Time
United KingdomHackney Internet
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomHarringay Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Acton, England

Latest outage, problems and issue reports in Acton and nearby locations:

  • stevefarrell16 Steve Farrell (@stevefarrell16) reported from Poplar, England

    Hi @virginmedia - your team turned up on Monday, couldn’t do the job so said they would be back today; 2pm and still no sign having been promised “we’ll be done by 3”. Really unacceptable & no help.

  • paul2v Paul B Toovey (@paul2v) reported from Hillingdon, England

    @virginmedia my mum is trying to sort her mobile as she has a sim free phone and wants a bank sim to continue using her existing number in her new phone apparently your customer services were rude to her and put phone down on her

  • maryhippychick m a r y (@maryhippychick) reported from Hounslow, England

    @virginmedia absolutely appalling service recently like this customer

  • RapidBI Mike Morrison (@RapidBI) reported from Hounslow, England

    @virginmedia Only after I set a disconnect date, even then I was given conflicting data. The solution is to send me a new router, when there is nothing wrong with mine!

  • lazis002 Stefan lazic (@lazis002) reported from Watford, England

    @virginmedia internet's been down all day. The support page page previously said there was an issue and would be fixed by 4pm , but now it says there is no issue. Post code is wd19 7ht. Please tell me when I will have internet / phone again.

  • RapidBI Mike Morrison (@RapidBI) reported from Hounslow, England

    @virginmedia 3 of your tech support staff say it cannot be changed. I know it can be. Your staff are either incompetent or lack customer care

  • RapidBI Mike Morrison (@RapidBI) reported from Hounslow, England

    @virginmedia I pay for customer service, not low cost forums. I pay a lot for a premium product, I guess you have just lost a 20 year customer

  • bruttium bruttium (@bruttium) reported from Merton, England

    @virginmedia I called yesterday about this xmas chaos plus the bill I just received and the lady didn't know what I was talking about. I said I was considering leaving VM and she promised her manager would call within 2 hours. Never happened.

  • madamdaphne Daphne & Jake (@madamdaphne) reported from Camberwell, England

    @virginmedia Fishy when a company offers discounts to new customers when it can’t deliver a reliable service to existing customers paying the full wack for years

  • madamdaphne Daphne & Jake (@madamdaphne) reported from Camberwell, England

    @virginmedia No point in discounting anyone of the service so slow. Slower than an overweight St Bernard

  • eatsruns Sarah (@eatsruns) reported from Tottenham, England

    @Virgin_Victoria @virginmedia Hi @virginmedia, please help. I pay a premium for my internet to have faster internet than your competitors offer. If I can't get that then I'll go elsewhere for much cheaper

  • goldenhornet Nick Foster 🇬🇧🇪🇺 (@goldenhornet) reported from Watford, England

    @virginmedia All devices, wired and wireless. Status tracker says no known issues, which is contrary to what service desk told me when I called last night. They said there's a "short term network issue".

  • DavidClark38 David Clark (@DavidClark38) reported from Richmond, England

    Hi @virginmedia you seem to have sent me my latest bill without any reduction for the 4 days without any service leading up to Xmas (TW12 postcode). Can you let me know when compensation will be refunded. Thanks.

  • theworstbill Bill Adams (@theworstbill) reported from West Molesey, England

    @Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!

  • RapidBI Mike Morrison (@RapidBI) reported from Hounslow, England

    @virginmedia No, but more failed, incompetence calls with tech support. Forums cannot change your servers, but tech support can Another few days of waiting with heavily restricted services and no sign of client service.i have spent over 20k with you over the years.

  • bigH_7 H‼️ (@bigH_7) reported from Wandsworth, England

    @virginmedia so when we give our 30 day cancellation notice because of your shitty service you decide to cut the internet out every few hours you ******* chuths

  • annikaallen Annika Allen (@annikaallen) reported from London, England

    @virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛

  • gary2323 G.Marshall Gleghorn (@gary2323) reported from Merton, England

    @virginmedia Complaint closed as I thought it was sorted, I will not renew any future contracts with you as it’s been nothing but a nightmare

  • Hebsie Heather Bower (@Hebsie) reported from Camden Town, England

    @johnnyjimbob @LeftieK13 @RLong_Bailey Repairs still come under the heading of infrastructure, also upgrades. Don’t really care who owns Virgin media now, the point was excess profits go to shareholders, not to improving service. I remember when post office, rail and energy all nationalised. Not a crazy ****** system.

  • oprahwinfrey420 Edin Imsirovic (@oprahwinfrey420) reported from Wandsworth, England

    @virginmedia Media Internet. Our wifi is down apparently until tomorrow morning!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • andrewshoreman Andrew Shoreman (@andrewshoreman) reported

    @virginmedia Yeah tried that. 4 devices registered including the one I want to watch sky sports on but still the problem persists

  • EmmaSmileHolmes Emma LUFC Holmes 💙💛 (@EmmaSmileHolmes) reported

    @virginmedia I really don't believe that 6 days is acceptable to wait for a technician. Lost services and the hours spent over the past few weeks having to call up and getting told different things by different people and not getting anything solved in a reasonable time frame - it's so poor

  • boff64 Stephen Bough (@boff64) reported

    @virginmedia We are still waiting for you to call us. Unacceptable that we should be inconvenienced by having to once again enter into your draconian and painfully onerous call service. Response immediately please 😡

  • tatey123 alaw..mot. (@tatey123) reported

    @virginmedia And that doesnt work either wont let me sign in or register

  • Rudibble Julia Bough (@Rudibble) reported

    @virginmedia This is about initially resolving the problem. We need a working TiVo box.

  • Jessica_Lea1 Jessica Lea 🌱🌹 (@Jessica_Lea1) reported

    I was quite excited to move to @virginmedia after promising the kids faster broadband and hopefully no more complaining about lagging but after a shambolic week trying to deal with customer services I’ve given up and cancelled. Absolute mess.

  • boff64 Stephen Bough (@boff64) reported

    @virginmedia I am afraid that once again Virgin fail in their customer service. Atrocious 😡 Only takes a quick search on the internet to flag up how endemic complaints are.

  • Joni_marling Jonny Curran (@Joni_marling) reported

    @Virginmedia down again, seriously can’t you get through a week without issues 🙄

  • shirekitten shire auld mog (@shirekitten) reported

    @virginmedia I’m extremely surprised that your forum does not recognise my login details. Shocked I tell you, so shocked because your customer service is outstanding. *extreme sarcasm*

  • kellywallis Kelly Wallis (@kellywallis) reported

    @virginmedia If that's the only solution SG, please can you tell me which options to select as none seem relevant to our query?