Virgin Media

Virgin Media Outage Report in Acton, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Acton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Acton, Greater London, England 12/03/2025 11:30

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Acton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hackney, London, Croydon, Hammersmith, Wembley, Woking, Waltham Forest, Southwark, Ealing, Southall, Watford, Richmond, City of London, Paddington and Barnet.

Loading map, please wait...
City Problem Type Report Time
United KingdomHackney Internet
United KingdomLondon Internet
United KingdomLondon TV
United KingdomCroydon Internet
United KingdomHackney Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Acton, England

Latest outage, problems and issue reports in Acton and nearby locations:

  • Albereit Albert (@Albereit) reported from Walthamstow, England

    So this is how @SkyUK and @virginmedia let key workers down. @SkyUK ignoring all phone calls from those who they call "key workers" and claim to support them. Two days calling them to stop the #cancelation of a contract since @virginmedia unable to make the installation.

  • mosaicLGBTyouth Mosaic LGBT Youth Centre (@mosaicLGBTyouth) reported from Islington, England

    @vmbusinesshelp @vmbusiness By ‘protecting network’ you mean protecting profit margins let’s be honest here. Thankfully we are being released from the contract and moving to a more reasonable provider that supports customers through the pandemic and not makes them inaccessible.

  • NancyLangani ɴᴀɴᴄʏ🇦🇫☬ (@NancyLangani) reported from Hounslow, England

    Feel sorry for those with virgin media. They’re ripping u off with shitty signal

  • brazenprods 🏍 brazen productions- jules hussey 🏍 (@brazenprods) reported from Camberwell, England

    So so so crap @virginmedia every single month at least once we lose connection as does whole street. Every time we got thru the same shenanigans and you never fix it. And you never refund money.

  • bookless Faux pas queen (@bookless) reported from Enfield Lock, England

    @riddmj @virginmedia Unreal that with the technology they have they have not set up a customer chat service and kept some of their call center people working from home. I can’t speak with anyone to ask why are they charging me more without my consent.

  • lizwakeling1 Elizabeth Wakeling (@lizwakeling1) reported from Croydon, England

    @virginmedia Help - would appreciate a call from one of your team as the TiVo box you sent isn't working. We now have 2 new boxes that aren't working. We have had noTV now for over a week.

  • krishkataria Krish K Bikini (@krishkataria) reported from Wandsworth, England

    @virginmedia I have called, used the text messaage service, tried your forum and tried sending you messages here but NO RESPONSE. You have disconnected my internet for NO REASON! Please advise!!!

  • puntofisso Giuseppe Sollazzo (@puntofisso) reported from Tottenham, England

    Just if you needed one more reason for never again to buy from @virginmedia

  • BarnicoatAlex alex barnicoat (@BarnicoatAlex) reported from Chertsey, England

    @virginmedia Have been trying to contact customer services through chat and phone for the last 5 days. We went through the broadband order process. Reference number WS6730830. We are no longer moving due to COVID so need to cancel this. Please help.

  • ange1pie Anne (@ange1pie) reported from Camden Town, England

    @virginmedia It’s been a week and a half now and my internet still keeps cutting out day and night. 😡 have followed online instructions but nothing works and can’t get hold of customer service. Not happy

  • Stephen_Barry STEPHEN BARRY - Magician (@Stephen_Barry) reported from Borehamwood, England

    @virginmedia ordered a new service, was told Id hear in 3 days what the progress was, it’s been 2 week, heard nothing, phone cut off when I tried to call and nobody responding to my emails

  • mosaicLGBTyouth Mosaic LGBT Youth Centre (@mosaicLGBTyouth) reported from Islington, England

    So this is what @vmbusiness does to support charities in this time of need. Nothing. #COVIDー19 is now a pandemic and they suspend phones for charities which scramble around to try to support people remotely. While other businesses donate to charities #VMBusinesss cuts us off.

  • ange1pie Anne (@ange1pie) reported from Camden Town, England

    So we had 2 days with no internet problems, but hello Monday morning and back to square one #virginmedia #virginmediadown @virginmedia 🤬

  • krishkataria Krish K Bikini (@krishkataria) reported from Wandsworth, England

    @virginmedia Hi. You have disconnected my internet for no reason. I have tried to call, text message, fault finding etc. There is no response, only a phone line that hangs up. Please help me get my internet back so I can work!

  • 1stcallosteos Vinod Mahtani (@1stcallosteos) reported from Enfield Lock, England

    @virginmedia Thank you. I didn’t know this service even existed. I will try them now.

  • mosaicLGBTyouth Mosaic LGBT Youth Centre (@mosaicLGBTyouth) reported from Islington, England

    @vmbusiness suspended our mobile as we sent too many texts in March. Fact that we are a charity and there is a global pandemic carries no waight with their customer support team apparently as ‘fair usage policy applies on all unlimited plans.

  • FeliceDArco FeliceDk (@FeliceDArco) reported from Islington, England

    @virginmedia I DON’T HAVE INTERNET SINCE YESTERDAY (DOUBLE ARROWS FLASHING) TROED EVERYTHING NO ONE ANSWERING THE PHONE ! HELP

  • kamal4268 Kamal (@kamal4268) reported from Poplar, England

    @virginmedia fix your messed up broadband internet its p****g me off. Location is E14. I pay more than £60 a month the package.

  • bookless Faux pas queen (@bookless) reported from Enfield Lock, England

    @virginmedia Hi I need to urgently speak with someone. My service has been changed and I am getting charged more than promised I was going to pay without me agreeing to this. Need someone to contact me ASAP please

  • BylesNicola Nicola Byles (@BylesNicola) reported from Rickmansworth, England

    @virginmedia our broadband hasn’t been working for two days, says no service issues in the area, we can’t call & I need to work from home tomorrow. Please help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • peps36 peps36 (@peps36) reported

    @virginmedia Personally as a customer for 12 years I’ll certainly be looking at my packages for my tv and mobile tariff and I’m sure other competitors will be on the look out for my custom

  • x_GemGem Gemma Cooper (@x_GemGem) reported

    @virginmedia Okay so how do I get mine to 14% from 25% because it's ridiculous. What services do I need to cancel to save myself hundreds

  • NEXTSAF Fergie’s Assistant (@NEXTSAF) reported

    @virginmedia I did this last week though, so the issue should already be detected so I can book an engineer. Also when will be the fastest time they can come as I need internet back on

  • Jackthelad221 Jtlad22 (@Jackthelad221) reported

    @virginmedia 03330005925 opt 2, was the advice given. Been in a team meeting since Friday?? Tbf. Seems sorted so waiting game now and actually appreciate knowing any further problem i can contact you on twitter.

  • DeclanFletche17 Declan Fletcher (@DeclanFletche17) reported

    @virginmedia @HISTORYUK Fix your horrible Internet load of people are making complaints in England about your poor quality especially in Bolton it's shocking sort it out now been like this for 2 weeks and you've done nothing

  • LindyLo08277677 Lindy-Lou (@LindyLo08277677) reported

    @rodwhiting @virginmedia I find telling them I am going to cancel my contract gets their attention

  • AndyQui29237736 Andy Quinn (@AndyQui29237736) reported

    @virginmedia @HISTORYUK Just wondering what are we getting extra if the price is going up? I can assure you i will not be paying more for the exact same service as before the rise, If my price is going up then i expect my broadband speed to go up with it

  • RischDesigns Chris Blood (@RischDesigns) reported

    @virginmedia Probably as I've just had Riley Bot telling me all about the great TV package (that I want to cancel) and the wait time is another 45 minutes

  • Gxzza Gaz (@Gxzza) reported

    @FormulaxHD @virginmedia Ye I always feel like that but actually virgin said issue in my area so that's a first it usually says everything is fine

  • g65432100 Prasad G (@g65432100) reported

    @virginmedia My contract was due to finish in mid march, I was giving "loyalty" discount, what wasn't said was, it is a new contact and if I cancel during cool off period(what a joke), it will be turned off immediately. Frustration is a light word to use here!