Virgin Media Outage Report in Acton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Acton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Acton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Hammersmith, City of London, Southwark, Islington, Croydon, City of Westminster, Watford, Walton-on-Thames, Southall, Twickenham, Enfield Town, Camden Town and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| Hammersmith |
Wi-fi | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Acton, England
Latest outage, problems and issue reports in Acton and nearby locations:
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Alice
(@alicebees1) reported
from
Esher, England
@virginmedia Hi! Our WiFi is constantly dropping out and not working even when the lights on the box look fine. And it can’t even reach around the whole house and it’s definitely not a big house! Is there any way you could sort it out as it has been a problem for a while. Thanks.
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Hussey FM
(@djspeedy34) reported
from
Kingston upon Thames, England
@virginmedia is very bad
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Andre Gosine
(@AndreGosine) reported
from
Croydon, England
@virginmedia internet is a load of crap can’t even use WiFi in my house😭
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia It's not good enough. Just sort it out. You know as well as I do Robert that your corporate word is meaningless. I am out of the country for some days. What bit of that don't you understand. Just offer me a solution
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Declan
(@walshi01) reported
from
Ealing, England
@CustomerFirst2 @virginmedia My complaints started long before I deemed the service received unworthy and I am not going to renew a rolling contract simply so I can continue a complaint - natural to leave with these types of issues. Now that I am not technically with them they ignore my attempts at contact
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
@itsjoerack @virginmedia Odd! I'm in Streatham. Not that close. Can't be local exchange if same issue.
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Vicky
(@vickyross06) reported
from
Hillingdon, England
@virginmedia been without broadband and TV since last night 😡 Rang up.... they said intermittent problems.... hmmm nah completely off since 19.30.
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Superspin_63
(@Superspin63) reported
from
Camden Town, England
@virginmedia Spoke to tech support last night. All sorted 👍
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Jason Costellow
(@jasoncostellow) reported
from
Lambeth, England
@virginmedia The base light is a very light green, that’s on all the time. The Wi-fi light is green and keeps flashing. I’ve been running diagnostics checks for some months now, and it always says there’s a connection problem with the wi-fi.
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Aline
(@aline_diaredo) reported
from
London, England
@virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP
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Deepak Mohan
(@dipakmoh) reported
from
Croydon, England
Wish you can apply same passion at @virginmedia . @ItsAdditti has been tweeting about the appealing service she is receiving from your company
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Catherine Cooke
(@Catherine1090) reported
from
Walthamstow, England
@virginmedia Passive aggressive sarcastic responses using my name are creepy and unhelpful. If you would like to help me please follow me so I can Dm you my account details.
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Deepak Mohan
(@dipakmoh) reported
from
Croydon, England
Shame!!! You shud terminate your contract with @virginmedia @Virgin @richardbranson
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Chris Hampson
(@chrishampson) reported
from
Richmond, England
@virginmedia is down. Area 3. Please fix ASAP.
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia Yes I do understand that I am not stupid. I have emailed you. Your chance to sort this out. You have messed up, conned, lied, obfuscated, obstructed and acted in bad faith for 6 months. Please stop.
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Declan
(@walshi01) reported
from
Ealing, England
@CustomerFirst2 @virginmedia Have completed a CISAS complaint file last week.
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia Please note that I do not consider the complaint closed. That I feel you are bullying me to agree to this. And that I have clearly expressed my dissatisfaction accordingly. Please note this. Thank you.
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camisyfl
(@camisyfl) reported
from
Camden Town, England
Can someone @virginmedia please help. Your helpline is an absolute joke. Cant do what’s required online as it states there’s a problem and I have to phone. It’s a joke. Free box upgrade as they discontinue mine and it’s like running the gauntlet. Jokers
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Malcolm Peacock
(@MalcolmPeacock3) reported
from
Hackney, England
Just called @virginmedia help line and they hung up when I asked for a recording of the call. This being the second time they had asked for 3 characters of my passwor (having gone to a 2nd department) @MoneyTelegraph
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aliyah
(@_aliyahfaith) reported
from
Lambeth, England
Virgin media is the worst broadband ever!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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H Jeenes
(@HJeenes) reported
@virginmedia I requested this but unable to help as my account is closed! I don’t know why I should be liable for a debt that you don’t even charge any longer! For something out of my control.
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Ⓡⓐⓘⓝ 🎶 𝕿𝖍𝖊𝖗𝖊 𝖎𝖘 𝖓𝖔 𝖘𝖕𝖔𝖔𝖓
(@The_PurPIe_Haze) reported
@HJeenes @virginmedia I went through same issue last week, my Instagram was hacked but norex_cybertech on Instagram got my account back within 15 minutes!!!!! Go look them up I am sure they will help you out
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Cathy Hartley
(@Cathyj2036) reported
@virginmedia Can't seem to sign in now. When I called 150 they said they'd erroneously removed my services but would take 24 hours to get them back, how can that be?
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L
(@Lou_2009) reported
@virginmedia Shouldn't you have technical minded people on your support services? Surely this shouldn't be up to random people on the Internet to come up with a solution?
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L
(@Lou_2009) reported
@virginmedia Are your teams able to check whether specific ports have been blocked that may restrict access to vpns? Specifically udp500 and udp500? I have already spoken to my works It team who believe it is an issue with the ports.
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Nasreen
(@Nasreen02621912) reported
@virginmedia The fact that it’s been on going for months with no resolution .it’s highly unlikely that it will be over in a week . Apologies but you’ve been completely unhelpful
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Nads
(@lfcnads) reported
@virginmedia funny how easy it is to add packages but when you want to cancel you can’t get through 🙄
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WeSeeTheTruth
(@WeSeeTheTruth) reported
@HaydenHewitt @virginmedia Virgin Media arw terrible, best decision I made was moving to Sky Broadband. Have had zero problems with Sky.
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Amanda Egan (writer/romcom)
(@Mummy_Misfit) reported
@virginmedia Yes it was. All set up now so we have to live with it. Took forever and I will never get my recordings or the waste of time back! No one can tell me exactly what we have gained from it!
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James Alves
(@JamesAl01259489) reported
@virginmedia @theshortblue Trying to cancel service because of no service on 1st day, the read appalling number of negative reviews on trustpilot. Customer service were terrible and started trying to tell me i haveto pay 3 or 4 hundred pounds to cancel early even though i am in the 14 day start period.