Virgin Media Outage Report in Acton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Acton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 16: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (61%)
-
Wi-fi (15%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Acton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, City of London, Hammersmith, Hackney, Southwark, Harringay, Wandsworth, Croydon, Southall, Hampstead, Watford, Uxbridge, Islington and Surbiton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| Wembley |
Internet | |
| City of London |
Wi-fi | |
| Hammersmith |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Acton, England
Latest outage, problems and issue reports in Acton and nearby locations:
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
-
Kane Huxley
(@IAmKaneHuxley) reported
from
Enfield Lock, England
@virginmedia out the number that we had been calling from the start and so after all that we were back to square 1 explained our issue once again for the third time. the new woman who answered was very blunt but she did move our delivery date to an earlier time which is all we wanted
-
Nik Hunt
(@NikHunt_) reported
from
Paddington, England
@virginmedia Checked earlier - no faults found on the auto test. Also rebooted router to no avail. Issues affecting both WiFi and cabled connections, as well as the video on demand apps on the TiVo (amazon prime video was slow and laggy)
-
Leigh Van Bryan
(@LeighBryan) reported
from
Camden Town, England
@KadeKinase Ooh @virginmedia are the worst! I got the same email for watching a YouTube video
-
Kane Huxley
(@IAmKaneHuxley) reported
from
Enfield Lock, England
@virginmedia twice. without us knowing he made us another account with virgin for the WRONG address which has now caused them to have their wifi cancelled due to his mistake! he then told us to call a specific number to get through to someone who will in fact help us but he ended up reading-
-
Nick
(@alfredbulbasaur) reported
from
Kingston upon Thames, England
@virginmedia I'll call later about my issue but figured I'd let someone know about the messaging issue, just in case no-one else has
-
Kamal Singh ツ
(@KamalSingh_28) reported
from
Kingston upon Thames, England
@SkyHelpTeam WORST company I have ever signed upto in my life. Made a bad decision to leave @virginmedia and it's time sky own up they messed up and dodge all of my calls and complaints and when asked for a final letter so I can complain to @Ofcom they refuse too.
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
-
Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Hounslow, England
@virginmedia I'd rate as top 5 worst #CustomerService #CustomerExperience ever. I wish I never left Sky.
-
Ricxrules
(@Ricxrules) reported
from
Wandsworth, England
@virginmedia Buyer be ware... virgin lies and also have selective memory .. can’t wait to end this contract ... will never buy from you even if you were the cheapest .... #badsupplier #london #unprofessional
-
Kane Huxley
(@IAmKaneHuxley) reported
from
Enfield Lock, England
@virginmedia we’re uni students who need wifi to do our work, when we called the first person completely disregarded our complaint as when we finished explaining our issue he told us he was putting us on hold when in fact he transferred us to a new person. Then vin / victor spent 45 mins on..
-
Gary Brian Smith
(@MrGarySmith) reported
from
City of London, England
F**king typical! I’ve trying to get a @virginmedia engineer to come and fix our limited BB for weeks and an engineer turns up to fix our phone lines... which we didn’t even ask for. But he found a fault! At the virgin end... which doesn’t surprise me one bit. #useless #fuckwits
-
Umar Shareef
(@umar1s) reported
from
Southall, England
@virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!(2/2)
-
Janine
(@JanineAdelman) reported
from
Barnet, England
@virginmedia I cannot get back to 'my shows' on box 1 having tried to connect to box 2 which l no longer wish to connect with and I can't get out of it, please help
-
Lauren © 💅🏼
(@Laurencrabs) reported
from
Barnet, England
@virginmedia Thanks for your reply, I got through in the end. Was calling regarding poor WiFi coverage in my flat, and the more pressing matter of our internet being down for over 24 hours - engineer booked for Friday but not an ideal experience so far with this broadband!
-
Sharron O'Connell
(@heysharron) reported
from
Hackney, England
@virginmedia i am your customer want to leave cause shit service tweet back #shit poor don’t care leave you hanging 😩
-
mrsbobie
(@lynners2) reported
from
Camden Town, England
@Campaignmag @aandeddb You can do anything @virginmedia except speak to a human at your customer support centre
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
-
Nick
(@alfredbulbasaur) reported
from
Kingston upon Thames, England
@virginmedia they said "I wish I could help however, being from Technical message team we do not have the access to check bills or package change"
-
noo noo
(@nannynoonoo1) reported
from
Lambeth, England
@virginmedia If u did appreciate the feedback u would have read the complaint & not left my son phoneless whilst travelling selling a 900£ phone that doesn’t work on your network how is that helpful You have not resolved anything
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
💋 Indigo
(@indigocatx) reported
@virginmedia need help regarding my iPhone. Can you send me a message thanks.
-
michelle woolnough
(@michellewoolno3) reported
@virginmedia I am contacting you to raise a complaint and cancel my contract due to misleading information, Promised return calls have not happened and no resolution after almost 2 months!
-
Mad World
(@jodgejodge1) reported
@virginmedia Says all working okay but it’s not there are several houses. I know of the area who is Virgin is all down
-
A I
(@planet_zzzz) reported
@virginmedia Doesn’t matter why when your overseas customer service is atrocious and toothless.
-
Daniel Andrews
(@danAndrews0) reported
@virginmedia you are shambles of a company. Allowing someone to set up a direct debit To my bank details, when I raised it you had no idea and washed your hands of the issue! Your customer service is an absolute disgrace.
-
David Kellett BSc
(@Davidrwkellett) reported
@virginmedia more internet issues this morning! Its only been back on a week after being off for 8 days!! This time its goodbye.
-
James Maffey
(@jimmyjones02) reported
@virginmedia She was on customer service team based in Portsmouth, she’s a credit to your company
-
Alice
(@alicebradshawx) reported
@virginmedia a member of your team cancelled our installation appointment saying we told you to but we didn’t. we’ve tried to contact customer service 10 times but people keep hanging up on us. we’ve been told people will call us back but they don’t. all we need is our internet turned on
-
Roy100
(@LeighCummings1) reported
@virginmedia 45 minutes this is what they say -“Thank you, Leight. Unfortunately, for us to be able to process a disconnection, we need to have a proof of documentation from our tech support team that they cannot fix the problem”
-
James Hillman
(@James_Hillman85) reported
@virginmedia Red light on front internet dropping out. Tried full reset still showing red same issues