Virgin Media Outage Report in Acton, Greater London, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Acton come from postal codes W3 and W14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Acton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 15: Problems at Virgin Media
Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (47%)
-
TV (17%)
-
Wi-fi (14%)
-
Total Blackout (14%)
-
E-mail (7%)
-
Phone (2%)
Live Outage Map Near Acton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, City of Westminster, Hammersmith, Mitcham, Tower Hamlets, Walton-on-Thames, Wembley, Waltham Forest, Watford, Enfield Town, Ealing, Hounslow, Kingston upon Thames and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Watford |
TV | |
| Watford |
TV | |
| Chertsey |
TV | |
| London |
Internet | |
| Waltham Forest |
TV | |
| City of London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Acton, England
Latest outage, problems and issue reports in Acton and nearby locations:
-
aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia very irritating. Sky sports golf is dead on Virgin 515:ladies open appears to be on sky mis 520. Tried to phone vurgin. Held for 16 minutes then gave up. Terrible.
-
Gino Borg
(@gborg9) reported
from
Merton, England
@virginmedia blocked my mailbox on 23rd .. numerous 30min phone calls later, and patronising responses, fake promises of call backs ... mailbox is still unavailable.. shockingly awful customer service .. disgusting.
-
Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia @curu We appreciate your sympathy but we need action. And I’m gonna need therapy if I have to keep listening to the same three awful songs on a loop on your 0345 number - I’ve been on hold for over 40 minutes now ... 😐
-
aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia No, as I explained, it appears to be no longer a problem. I am less concerned with a fault occurring; that happens. I am more irritated by a lack of notification of the change, no response to my call and your lack of acceptance of their being a problem.
-
soniagrosvenor
(@soniagrosvenor1) reported
from
Kingston upon Thames, England
Still awaiting reply from Lutz Schuler @virginmedia , chief executive, re numerous complaints re incompetent staff @virginmedia. Lousy customer service!
-
Chris Sutcliffe
(@chrismsutcliffe) reported
from
Lambeth, England
@PaulLomax @virginmedia I've had nothing but bad experiences with @virginmedia. They lied to me repeatedly and deliberately, and cost me £££s. Would never recommend them
-
Sumayyah 🌸
(@xsumixx) reported
from
Lambeth, England
@virginmedia everyone in my family has to use their bloody data because no ones internet is working. It comes for 5 seconds then disappears. So bloody done with your shitty service !!!
-
Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@virginmedia When my broadband went down and I had to deal with your customer service #virginmedia #fixmybroadband #poorcustomerservice
-
Richie Berryman
(@richie_b_80) reported
from
Richmond, England
@virginmedia my broadband connection has been down all day! Help! I have reset and done the troubleshooter tool
-
Matt Browne
(@mattlfc78) reported
from
City of London, England
@virginmedia your customer service has been awful my wife was on hold for an hour and a half and now your staff have given me a new package without my consent!!!
-
soniagrosvenor
(@soniagrosvenor1) reported
from
Kingston upon Thames, England
Looking at numerous other tweets complaining about @virginmedia and there appalling customer service and useless complaints department!!!
-
Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
@DDavidian @virginmedia Upload is advertised. About 20meg. But had a few issues recently where download has randomly dropped from around 180-200 down to under 15.
-
Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia For the first time, I got a text confirming you had done the work - and the service appears to be working now. Let’s hope it stays that way ... 🤞 Very disappointed by the confusion on your website last night plus a 45 minute wait to speak to technical support
-
Dan King
(@mfelmi) reported
from
Lambeth, England
@virginmedia It was media. The call was finally answered after around 40 minutes. I wouldn’t mind if this was an isolated issue but I’ve had a number of problems with virgin media customer service (by phone) and looking online it seems that many other customers have experienced the same.
-
Gino Borg
(@gborg9) reported
from
Merton, England
@virginmedia I have done multiple times ... by phone and by chat ... the Indians helpful but useless, the British patronising and rude
-
Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia @curu You don’t need to take my details. You just need to be able to communicate clearly what is going on. I finally spoke to someone who said there’d been ‘a breakdown in the digital network in the area’ - whatever that means - and gave a 2am estimated time of resolution. 🤞
-
Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@Ofcom @virginmedia @BBCWatchdog Virgin Media, you are the worst! Offering me a paltry £20 compensation for 10 days of total service loss. You deny it was a total loss not intermittent so I am not eligible for Ofcom compensation! False! #virginmedia #poorcustomerservice
-
aaron grantham
(@aarongrantham) reported
from
Lambeth, England
@virginmedia It’s working now, the point is that it wasn’t working when the women’s open was on yesterday with no warning or redirection. I tried to get help and was waiting 18 mins (timed). And by the way not the first time virgin randomly change the description or the channel.
-
Fiorenza M. J. Panke 🇪🇺
(@FiorePanke) reported
from
Islington, England
@virginmedia Internet is down! It’s connected but it doesn’t work! I tried everything, also calling your support team but still on hold!
-
Terry Pierce
(@telpierce) reported
from
Islington, England
45 mins/3 departments and counting to speak to the right person at @virginmedia simply to terminate when we move... And then they ask why we don't want to stay! Every single interaction with that business is abysmal.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Rachel Marshall
(@rachelm4904) reported
@virginmedia Yes,still have the same fault. The test we can run on the website tells me there is a technical problem with the box. I was told a few weeks back that I would need a new box if the problem continued. Finding it impossible to speak to @virginmedia
-
Randa
(@ras8519) reported
@virginmedia is there anyway to get through to your customer service team? I need to speak to an actual person. None of this online chat. Or even better have someone call me. Your service is a joke.
-
Pablo Luntinez
(@Gingham743) reported
@virginmedia Your customer service is a beyond a joke. Spent hours in the phone to keep getting cut off. Online chat is bobbins, as they don't reply. Broadband poor and drops out, TV with intermittent sounds issues and dropouts. Home phone number still not ported across. #pathetic
-
Mr Peter Vernon
(@MrPeterVernon2) reported
@virginmedia I have been doing this already. I actually spoke to an advisor 2 weeks ago who said he'd sort the issue out. I started a chat with your chat service on Friday at midday and finally someone messaged me today, after another 6 hrs he said he'd sorted it out. He hasn't!!
-
xPhiie
(@phiie_x) reported
@virginmedia There is no known issues in my area whatsoever. At least nothing shows on the service status page.
-
Kevin Gannon
(@kgannon1) reported
@phiie_x @virginmedia I'm having exactly the same problem, and have been for on and off for the last 3 months, two engineer call outs and countless calls and txt and still no resolution. Can you please help, after you deal with this poor customer obvs....
-
xPhiie
(@phiie_x) reported
@virginmedia My partner is the one who has the account under his name and he has tried numerous different things. Contacting yourselves etc. But it seems to be an issues that occurs frequently every couple of months or so.
-
Goutam
(@Goutam54206511) reported
@virginmedia I mentioned earlier that last 2 years your team did not bother to provide any satisfactory solution..it’s like hitting my head against brick wall..I would not bother calling them as it absolute waste if time. It is leaving me no choice but leave virgin to get out of trouble!!!
-
Jim Love 🏴
(@jimmywim) reported
@virginmedia I've lost connection and the site isn't letting me self service a connection test, can I DM my area code & account number for you to test plz?
-
Mark Holloway
(@Mark_HollowayHF) reported
So @virginmedia my 513mbps advertised service is actually 4.9mbps, even that is intermittent and fails, this has gone on for days, I cannot use your online chat facility to resolve this, as my internet goes down. I have made calls, what else do you suggest I do?