Virgin Media Outage Report in Acton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Acton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 26: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Acton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Camden Town, Hammersmith, Barnet, Mitcham, Hackney, Harringay, Southwark, Waltham Forest, City of London, Croydon, Watford, Epsom, Wandsworth and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Camden Town |
Wi-fi | |
| London |
Internet | |
| London |
TV | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Acton, England
Latest outage, problems and issue reports in Acton and nearby locations:
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Chris McCrudden
(@cmccrudden) reported
from
Hackney, England
@GuyLodge @virginmedia I have given up complaining to them because the problem is very simple. They over-sell connections in the area and there isn't enough bandwidth to go round
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Tehbaw
(@Rich_Firewall) reported
from
City of London, England
@virginmedia I shall do! I'd really recommend not using Yodel, they are the utter drizzling shits and have zero customer service skills
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James D. Enfield
(@iamjdenfield) reported
from
Ealing, England
@virginmedia are the worst company I've ever had the misfortune of dealing with, spent 2 weeks waiting for a reply they told me would take 2 days, rude customer service just cut you off, avoid at all costs
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Adam Moore
(@hhukradio) reported
from
Walthamstow, England
@virginmedia your checker says there are no issues but your network is saturated. When will you fix your network. @ofcom
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smirny
(@smirny9000) reported
from
Lambeth, England
@virginmedia The service status gives an estimated time of fix for the TV as 16:00 8th April, so yesterday afternoon...
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H-Town
(@letsbhavinu) reported
from
Hackney, England
@virginmedia Yes it seems to be back. Still had such a bad experience with your customer relations. My contract is up and I scheduled to leave because of it
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Davey L
(@daveybuoy) reported
from
Hackney, England
@virginmedia your customer service team ARE dreadful 😡🤯
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baffled bint ..
(@Marshall5Sharon) reported
from
Kensington, England
Oh great... virgin media is down... again
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginmedia USELESS tech support!!! Avoid Virgin Media at all cost. Service drops off and disconnects. Automated test from Virgin day something wrong, call Indian and they say no nothing wrong we have no idea what we do
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Roopa Gulati
(@roopagulati) reported
from
Harrow Weald, England
@LeighRussell @virginmedia @PinnerLocal We have no WiFi - day 9 of a total VM blackout. Engineer supposed to arrive tomorrow. Dreadful customer service @virginmedia.
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smirny
(@smirny9000) reported
from
Lambeth, England
@virginmedia Service status says no broadband issues but TV does has issues. Also I tried phoning and that said there was both broadband and TV issues
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Mo Lishomwa
(@mo_lishomwa) reported
from
Tottenham, England
@virginmedia Apparently there’s no problem....there seldom is according to your service checker.
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Bill Burey
(@bburey) reported
from
Croydon, England
@virginmedia Switched to @SkyUK @virginmedia no help - not a great way to keep customers
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Paulo
(@PauloDisco) reported
from
Stratford, England
@LeeMason5 @SkyUK @SkySports Changed to @virginmedia last week mate. Sky don’t give a shit. Not that I was allowed to watch the football anyway you understand, I just pay less for stuff I’m not allowed to watch 👌
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David Wright
(@davidoff1706) reported
from
Hillingdon, England
@virginmedia totally appalled by the waiting and the way I’m being treated only want to give my 30 day notice and cancel but no such luck feel stuck with this contract. Customer service is pushy and not bothered if you want to cancel.
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H-Town
(@letsbhavinu) reported
from
Camden Town, England
@virginmedia Thanks, I'll call the customer care team on a moment, everything seems fine so I'm going to cancel the engineer
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Gail Yeats
(@gizmopusskin) reported
from
Hillingdon, England
@SagaUK you obviously don’t care about my holiday and assume that anyone who goes with saga will put up with appalling service as wont be young enough or tech savvy enough to use social media. So far, worst holiday of my life - no problems with Virgin or Wendy Wu. Just with Saga
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Adam Moore
(@hhukradio) reported
from
Hackney, England
Another night of slow broadband and packet loss from #virginmedia nearly a week of this crap and still not fixed @ofcom @uSwitchUK
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H-Town
(@letsbhavinu) reported
from
Hackney, England
@virginmedia customer relations are TERRIBLE I mean what are you teaching these people. Leaving their service rite now
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moneill
(@moneill) reported
from
Camden Town, England
@virginmedia there is a huge and growing internet OUTAGE affecting London. Your site lists nothing and your tech support say it will last at least until April 15. This is unacceptable. #virginmedia #london #fail
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Molly May
(@mollsfrommars) reported
Hi @virginmedia, I am trying to contact you regarding having broadband installed, new sales can't help as I have a pre existing enquiry and customer services can't as I need an account number. Can't find anyway to speak to someone and need to asap. Thanks
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Stuart 💙💛
(@Mataniels) reported
@virginmedia Not really sure what I need help with unless you’re going to send me a new router that has a better Wi-Fi range than 3 meters?
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Vicky
(@FowellV) reported
@virginmedia The call then terminated, so I called back. I was very frustrated as the person who then answered could not help. Shocking customer service!
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Bungle
(@BuNgLe_Ali) reported
@virginmedia can I get through to a human who will actually help please? My equipment is being delivered to a wrong address yodel have confirmed this. I rang you guys to change it and getting no help now
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Lisa Howells
(@lmhowells) reported
@virginmedia Helpful. Your outage update page is also not working. Please provide an update for the LS10 area
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The Brain Surgeon
(@BrainSurgeon18) reported
@virginmedia Prior to signing up with you for a broadband account, I was informed that if I move to an address not serviced by you, I was allowed to terminate my contract early. Unfortunately, I moved unexpectedly and that wasn't the case with you. A further message to follow.
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Melissa Gough
(@melencephalon) reported
@virginmedia any way of contacting customer service? New customer here and not been able to speak to anyone since my startup package arrived a couple of weeks ago
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shazza
(@shazza95030917) reported
Why am I being questioned why I no longer want virgin media internet? Why am I being told I can't cancel before my contact ends only just now to be told I'm a week late canceling & therefore I have to pay another month, honestly this is the worst internet provider!
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stefyP
(@StefyPendenza) reported
@virginmedia Correct!They confirmed everything was good and today not service! I am working from home and this is affecting my job!
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Oliver Rendell
(@RendellOliver) reported
@SkyHelpTeam Sorry you don’t seem to have understood the problem. Since I have had glass (4 days ago) it’s been useless. What is being done to retain me as a customer of 12 years paying well over £250 for your services per month. @virginmedia is looking very appealing right now!