Virgin Media

Virgin Media Outage Report in Acton, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Acton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Acton, Greater London, England 12/04/2025 13:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Acton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Walton-on-Thames, Camden Town, Southwark, Croydon, City of Westminster, Hackney, Wembley, Woking, Waltham Forest, Ealing, Southall, Watford and Richmond.

Loading map, please wait...
City Problem Type Report Time
United KingdomCity of Westminster Total Blackout
United KingdomHammersmith Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Acton, England

Latest outage, problems and issue reports in Acton and nearby locations:

  • followcbv Madhan (@followcbv) reported from Richmond, England

    @virginmedia is becoming shit !

  • aarongrantham aaron grantham (@aarongrantham) reported from Richmond, England

    @virginmedia No, as I explained, it appears to be no longer a problem. I am less concerned with a fault occurring; that happens. I am more irritated by a lack of notification of the change, no response to my call and your lack of acceptance of their being a problem.

  • ShivzBelle Shivz Belle (@ShivzBelle) reported from Merton, England

    15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications

  • FelicityJBee Felicity Bainbridge (@FelicityJBee) reported from Poplar, England

    Disgraceful customer service by @virginmedia - 15 min wait to discuss £20 increase in bill with no comms. RUDE staff ‘I don’t care if you want to leave’, immediate transfer and 15 more mins of music... APPALLED. #CustomerService #fail

  • baby2mummies 2 Mummies & A Baby (@baby2mummies) reported from Merton, England

    @virginmedia I have tv,phone and BB with you, I have called today to sign up to mobile, still haven’t received confirmation email or account details. Have called twice, not impressed with service and thinking time to cancel all virgin products I have

  • flowergirl_lon Flower Girl London (@flowergirl_lon) reported from Croydon, England

    @Leearna6 @suz_rudnik @virginmedia Ofcom compensation is £8 a day for loss of service but they don’t pay it until service is back on... defo chase it up as it’s the law now not just a customer service / good will gesture. As soon as you are reconnected it should be applied to next bill.

  • followcbv Madhan (@followcbv) reported from Richmond, England

    @Ceryslynda @virginmedia Same problem

  • watchvideosoul Nezih Savaşkan (@watchvideosoul) reported from Lambeth, England

    @DDavidian @virginmedia Upload is advertised. About 20meg. But had a few issues recently where download has randomly dropped from around 180-200 down to under 15.

  • Louisblack Louis Houghton (@Louisblack) reported from Croydon, England

    @virginmedia It just seems odd that Virgin seem happier losing an existing customer than just giving them the same deal as a new customer. Instead of £35 a month they get nothing.

  • KeithBursnall Keith Bursnall (@KeithBursnall) reported from London, England

    @virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all

  • mfelmi Dan King (@mfelmi) reported from Lambeth, England

    @virginmedia It was media. The call was finally answered after around 40 minutes. I wouldn’t mind if this was an isolated issue but I’ve had a number of problems with virgin media customer service (by phone) and looking online it seems that many other customers have experienced the same.

  • Louisblack Louis Houghton (@Louisblack) reported from Wandsworth, England

    @virginmedia I phoned up today to find out why I was paying £50 a month for internet when a new customer pays £35. I was basically told to accept it so I think I’ll look at moving to @SkyUK for £27 a month.

  • followcbv Madhan (@followcbv) reported from Richmond, England

    @virginmedia still waiting as one of your operator went to check something with accounts team after 3 hrs on hold. Still not giving up... as I wanted to cancel contract due to their #priceIncrease #watchdog

  • Holly_Christie Holly Christie (@Holly_Christie) reported from Walthamstow, England

    @james_etheridge @virginmedia I found Virgin so unreliable and their customer service so terrible that in the end I left them after 8 years of loyalty because I just couldn't work out what I was even paying for...

  • aarongrantham aaron grantham (@aarongrantham) reported from Lambeth, England

    @virginmedia It’s working now, the point is that it wasn’t working when the women’s open was on yesterday with no warning or redirection. I tried to get help and was waiting 18 mins (timed). And by the way not the first time virgin randomly change the description or the channel.

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Poplar, England

    @Ofcom @virginmedia @BBCWatchdog Virgin Media, you are the worst! Offering me a paltry £20 compensation for 10 days of total service loss. You deny it was a total loss not intermittent so I am not eligible for Ofcom compensation! False! #virginmedia #poorcustomerservice

  • gborg9 Gino Borg (@gborg9) reported from Merton, England

    @virginmedia I have done multiple times ... by phone and by chat ... the Indians helpful but useless, the British patronising and rude

  • agrayphoto Adam Gray (@agrayphoto) reported from Croydon, England

    The @virginmedia customer service can’t understand one simple request and problem, passing my housemate between pillar and post for hours on the phone and making broken promises. Seriously useless. Oh and the internet speed has been crap and not as advertised for months - avoid

  • lambertusc Lambertus Cornelius (@lambertusc) reported from Merton, England

    @Camclarky @virginmedia Get out Cameron, Sky is a superior service in every aspect. I am hoping to rid myself of Virgin AS SOON AS THEY BOTHER ANSWERING THEIR PHONE! #TransferTalk #TransferDeadline #virginsucks

  • clarecloggs30 Clare Foran (@clarecloggs30) reported from Hillingdon, England

    @virginmedia ur customer service is absolutely shocking trying to sort an issue on my mum's account and keep getting robbed off by offshore call centre I'm not happy would like to speak to someone that can actually listen and help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • randymole He who laughs last (@randymole) reported

    I’ve always been positive about @virginmedia but this morning service is awful 1 1/2 hours on phone with 2 different people, “slow system” and told me back wrong package??? then WhatsApp that has different prices…can I just get a sales call as it looks like I’m not renewing?

  • jbee68 Jeremy Baker (@jbee68) reported

    @virginmedia Your Password reset asks for a 'Special Character' of which I've tried about 10 or so but none accepted - HELP!

  • RossitersShorts 🇬🇧 (@RossitersShorts) reported

    @virginmedia How will this be investigated never mind resolved without knowing my details?

  • SaraAkbolat Sara Akbolat (@SaraAkbolat) reported

    @virginmedia absolutely disgusted with your service. Promised an engineer today, now can't come until Saturday. You have not provided the service I am paying for and want to charge me an early disconnection fee. Is this how your treat vulnerable customers?

  • davisoufc1 Chinny (@davisoufc1) reported

    @virginmedia Hi ZR I have done this procedure still hopeless, no one picks up the phone, I cannot understand the customer service chap, did everything everyone has asked me to do, only to find out that VM CS inputted the wrong email address, yet you have my broadband details and no issues

  • LauryJadee Laura.🌻 (@LauryJadee) reported

    @oftenpartizan @virginmedia It's a joke! My services are dog **** most the time as well, my internet drops more than a prostitutes underwear.

  • LaurenD14561930 Lauren Dodd (@LaurenD14561930) reported

    @virginmedia having trouble again. You’ve sent me an email saying your going to charge me for unreturned kit but have failed to send me the package to return it!

  • PaulWalker1862 The Crow (@PaulWalker1862) reported

    @virginmedia recieved a letter this morning offering new plan for mobile phone. Called customer services, offer expired last month!!!!!

  • LauryJadee Laura.🌻 (@LauryJadee) reported

    @Coop8517 @virginmedia I'm moving away from them now I've had enough. Service is down more than it's up!

  • sweet_sam09 sweet_sam09 (@sweet_sam09) reported

    @virginmedia worst customer service spoke to 6 people today. None I could understand what they was saying and they still didn't fix what I needed.. Back to sky this week thank god.