Virgin Media

Virgin Media Outage Report in Acton, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Acton come from postal codes W3 and W14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Acton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Acton, Greater London, England 05/29/2025 18:30

May 29: Problems at Virgin Media

Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Acton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Acton, Watford, Harrow, Bushey, Ealing, Enfield Town, Bermondsey, Balham, Tower Hamlets, Isleworth, Leyton, Croydon, Hackney and Holborn.

Loading map, please wait...
City Problem Type Report Time
United KingdomHackney Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomBushey Total Blackout
United KingdomHarrow TV
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Acton, England

Latest outage, problems and issue reports in Acton and nearby locations:

  • RoyPio1 Roy Pio (@RoyPio1) reported from Southall, England

    @virginmedia 16 hours on the phone just trying to get a WiFi booster your customers service is a joke 🤬🤬🤬🤬

  • jamrockfcvets Jamrock Vets FC (@jamrockfcvets) reported from Ealing, England

    @zesty_al @virginmedia You have 14 days cooling off period you can cancel,Virgin media don’t pick up their phone calls and their text services is a joke , and your can’t email them , you gotta write to them how inconvenient is that for customers 😡

  • Nada_Altobaishi Nada Altobaishi (@Nada_Altobaishi) reported from Ealing, England

    @virginmedia I am so disappointed with the service. I moved to my house in August and joined Virgin Media because I thought they had the best service. To date we are not connected and the date we were given is 29th December!! Point to note that we have no internet in the house!

  • paulotuga86 Paulo J R Bicho (@paulotuga86) reported from Epsom and Ewell District, England

    @virginmedia I can’t see anything the message saying hard drive problem is on the screen

  • DubtricksGaming dubs (@DubtricksGaming) reported from Enfield Lock, England

    Try to cancel my broadband but can't be on the phone longer than 3 minutes because my sky mobile keeps cutting out @SkyHelpTeam @virginmedia

  • EmilyDrabs Emily Drabble (@EmilyDrabs) reported from Camberwell, England

    @virginmedia But can I order the free ones that are part of my deal? That’s been my problem that no one has been able to sort out!

  • scottCa91224316 scott Carson (@scottCa91224316) reported from Hounslow, England

    @virginmedia No my experience has not improved, your automated customer advisors are totally ineffective. An email sent to customer services several weeks ago still hasn’t been dealt with, I guess i need to cancel my £1300 annual subscription and go to someone like sky

  • AmbroseBarnaby Barnaby & Chris (@AmbroseBarnaby) reported from Richmond, England

    Anyone else left virgin media and can explain my final bill. We have now served our 30 day notice our service was cut off today. We got billed on the 12th of every month. We just got another bill with a credit and a readjustment to the final amount due Is this normal B.

  • jamrockfcvets Jamrock Vets FC (@jamrockfcvets) reported from Ealing, England

    @MBRL13 @virginmedia Hello you’re lucky,I have to tired to cancel with Virgin media on a Number occasions via their silly text message service.i found it strange you can’t cancelled via email only my letter or telephone call , from May to November one one picks up the phones

  • paulotuga86 Paulo J R Bicho (@paulotuga86) reported from Epsom and Ewell District, England

    @virginmedia Already try that still don’t working don’t get me wrong but this is getting a joke now because no one can help me our give answer I’m really starting to cancel my contact because this is not acceptable at all

  • maiku_akahane 赤羽マイク (@maiku_akahane) reported from Kensington, England

    I feel down as my @virginmedia internet.

  • GR4_H4M Graham (@GR4_H4M) reported from Epsom and Ewell District, England

    @radale @virginmedia Extremely! Possibly the WORST company I’ve dealt with..... and even after all that they still didn’t cancel the contract!

  • paulotuga86 Paulo J R Bicho (@paulotuga86) reported from Epsom and Ewell District, England

    @virginmedia Yes i did still the same hard drive problem

  • jamrockfcvets Jamrock Vets FC (@jamrockfcvets) reported from Ealing, England

    @virginmedia Why do you offer a text service ? Then respond 24 hours later or don’t respond at all.I spent in totally 2 hours on the phone trying to speak to virgin media , but if I was a new Customer you pick up the phone within 2 mins . My broadband is down again

  • olybarnsley oly barnsley (@olybarnsley) reported from Islington, England

    @virginmedia #broadband in the N4 area is really slow every weekend. I pay to have a good service. I need it for work. Please explain?

  • philswallowpics Phil Swallow Photography (@philswallowpics) reported from Croydon, England

    @ItsDaveClayton @virginmedia Business or Residential service? We switched to VM Business two years ago and it is night & day better. Wi-Fi switched off at router and BT Home Hub used to distribute Wi-Fi throughout the house. I get 550 to the house and over 200 in other rooms

  • JetsetSusan Susan Elizabeth (@JetsetSusan) reported from Hackney, England

    @virginmedia Internet not working at all and router has no lights on. Yes, it’s plugged in. What’s the issue? Can’t get through to anyone on the phone.

  • jamrockfcvets Jamrock Vets FC (@jamrockfcvets) reported from Ealing, England

    @MendingTheGap @virginmedia Hello Sir , I have wasted 2 hours trying to ring them . If you wanna signed up you are speaking to a member a staff in less then a minute, try and cancel different story all together,serious go with SKY who will Assit you alot better

  • Ciaranfff Ciaran (@Ciaranfff) reported from Southall, England

    @virginmedia fix my wifi you *****

  • FieldsyUK Chris Fields (@FieldsyUK) reported from Chorleywood, England

    @ItsDaveClayton @virginmedia Mesh Wi-fi is the only way Dave. Most ISP routers are a bag of crap, turn their wifi off and use an external mesh system. Obviously if you’re getting 12Mbps wired at the router you’ll likely need to speak to Virgin.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • lizzieomeara Lizzie O'Meara (@lizzieomeara) reported

    @btsport if I a Have a BT Sport package with Virgin Media is it possible to use the BT Sport app? My TV does not support the Virgin Media TV GO app.

  • MrBartlettHist Ashley Bartlett MCCT (@MrBartlettHist) reported

    @virginmedia Better yesterday, awful again this morning. Neighbourhours reporting the same. How many times will you tell us you’re “upgrading the service” only to up your prices instead?

  • prashanthyr Prashanth Yeri (@prashanthyr) reported

    @virginmedia - Network has been down since 9 PM last night. Any ETA on when it will be fixed? BR5, Orpington postcode.

  • Dannyherco Danny Herco (@Dannyherco) reported

    So... @VodafoneUK has been experiencing mobile network issues in SE22 for about four months. Every time I contact them they promise to resolve it and never do, plus, they've been charging me the same for a service I can't use on my current location. Any offers @virginmedia @EE ?

  • markjonesbwfc mark jones (@markjonesbwfc) reported

    @virginmedia when my broadband was installed last week the engineer noted slow speeds upstairs and advised I was eligible for WiFi boosters. How do I request these? Thanks

  • OrchardPunk Orchard Punk (@OrchardPunk) reported

    @virginmedia heyyy so when do you expect your outage in Bristol UK to end?

  • shebressie Síle Breslin (@shebressie) reported

    Oh @virginmedia Another early start for work and yet another day of crap internet….and before you ask, have done the test thing. Says the same thing as it always does…

  • fri3ndly Calum Ferguson (@fri3ndly) reported

    @virginmedia why are you offering a Black Friday deal that has a £35 setup fee but if I go via your partner it isn’t applied and now I want to cancel the order I can’t get in touch with anyone it’s a terrible customer experience.

  • Haggan78 Laura (@Haggan78) reported

    @virginmedia I contacted your customer services team on 8th November to change my virgin media package and have been charged £28.96 for the call!! I will be cancelling my plan as soon as I’m able to. I am disgusted.

  • Mickgards81 mike gardner (@Mickgards81) reported

    @SkyFootball @virginmedia not sure who is responsible for the **** show tonight but its now the 2nd time running all the #Championship games on the #RedButton have had sound from another game. How hard can it be to match up the correct video & audio? Absolute joke!