Virgin Media Outage Report in Walton-on-Thames, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Walton-on-Thames come from postal codes KT12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 19: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Paddington, London, Walton-on-Thames, Wembley, Epsom, Hammersmith, Hayes, Brentford, Kingston upon Thames, Hampstead, Woking, Weybridge, Hounslow, Morden and Windsor.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Internet | |
| London |
Internet | |
| Walton-on-Thames |
Wi-fi | |
| London |
Internet | |
| Paddington |
Internet | |
| Wembley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@virginmedia your engineer has come in today, replaced the router + connections outside. wifi speed is painfully slow and keeps cutting out. I keep checking service status for my area 15 + running test. I’m working from home! What is the issue and when will it be fixed?
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@virginmedia I will again but i get the recorded message. Thank you for trying to help.
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia And would you believe it @virginmedia you sent me a text to say engineering would be here todayto fix and haven’t even turned up after calling me to say buoy would as well
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
Hi @virginmedia. I've just spent 1.5 hours/3 calls on the phone with you to cancel my contract due to moving flats. Each time the line went mute after a long wait and eventually disconnected. Please fix your service! Thanks.
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@NickChis @virginmedia I just called their helpline and I was told service improvements are currently being done locally and "everything should be back to normal by 3pm" today. 😒
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Derek
(@derekxgl) reported
from
Kingston upon Thames, England
@virginmedia any broadband issue in New Malden area? Unusable in last half an hour or so. I am using physical cable connection.
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Stanton Warriors
(@StantonWarriors) reported
from
Brentford, England
.@virginmedia sucks!
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia I did. 3 calls to be precise. There seems to be a tech issue on your end which keeps hanging up on callers....I can't afford to lose any more hours, so I've resorted to writing a letter instead. Thanks.
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MoMo
(@ImaginaryCard) reported
from
Hammersmith, England
Nothing like @virginmedia's **** broadband coverage to kick off the week. No connection for 1 hour now
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia a text to say there may be disruption to services is not the same as no wifi or TV since 8am and not expected back on until 4pm?! Can’t speak to anyone on the phone either! Not acceptable especially when I am having to cancel important work meetings?! Furious!
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Richard Heasman
(@H33ZE) reported
from
Merton, England
@virginmedia Broadband in SM4 area has been down today since around midday and went down yesterday afternoon too. Actually saw a Virgin Media engineer on our road on a green box and he advised that it was all working again. Service status also currently advises no issue!!
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@virginmedia You’re having a laugh!!! seriously! Did you read my first message fully? I’ve been running the test…so why do i have slow intermittent wifi please?
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Abu Siddiki
(@ABSiddiki) reported
from
London, England
@virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)
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🙌 N E I L 🙌
(@Neilz1) reported
from
Brentford, England
@virginmedia We have had no phone service for 4 days in the NW9 area are you able to see if engineers will be fixing this issue urgently?
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia So it seems you are doing "service improvements" in my area, and "everything should be back to normal by 15:00". It's the middle of the working day....😒😐. Could those improvements not be done at night or during the weekend? Cheers.
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
Less than two weeks on from having to wait a week to get my wifi back up & running, here we are again. No service (Battersea) and 4 days wait for an engineer @virginmedia I deserve to be compensated. This is ridiculous and unworkable. #virginmedia
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@1Drubsy @virginmedia I have already filed a monitoring request for @virginmedia with Ofcom and submitted a complaint with CISAS. I had enough of them. They must face the consequences of their actions and I will not stop until this is done.
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia This is getting my no where, I am just going round in circles, typical virgin service
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jeremie Tse
(@tjere88) reported
@virginmedia Until when this happen?? You guys decide to increase the fees then u have technical issues not resolved on time!!
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David Harrop
(@panicbreed) reported
@virginmedia £113.00 for half a service? Work down time meaning I have to make time up! If not compensated, I’m off to BT/Sky.
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Lee Ingham
(@lee1ngham) reported
@virginmedia Is anyone else having a red light on the hub? Google seems to think this is a overheating issue however but thought I would check?
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M. M
(@XxMarielouxX) reported
@virginmedia I have spoken to your call centre and they confirmed that his services ended 7 days early without any notice given to us. They refused to provide an explanation and told me to put in a written complaint
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panderson
(@panderson220275) reported
@virginmedia Beyond a joke now.cant even contact a service im paying for as says number not recognised.
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Raffi
(@RaffiGuj) reported
@colonbarbarian @virginmedia they literally don't give a ****. They also don't offer any compensation unless its been like 48 hours
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Rebecca Coronil
(@rebeccacoronil) reported
@virginmobile @virginmobileuk @virginmedia my settings are correct but I can't use my mobile in Spain! Help!
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Wh
(@whhemp) reported
@virginmedia wifi down and can't check the locak service status as the website is down disgrace it has been happening for weeks the WiFi going down but today again and you can't check the coverage!
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THE KING OF KINGS 👑
(@RajKandola7) reported
Increase the price but not the service 🤔 @virginmedia
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Raj 🇬🇧🇪🇺💻🖥️ 🔶 (🌻🇺🇦)
(@RealCainMosni) reported
I'd love to know how @VirginMedia thinks they can justify annual price hikes of 4% over the rate of inflation, with the shoddy reliability of the service they provide. Instead of repeatedly trundling out unwanted upgrades they should be focussing on stability.