Virgin Media Outage Report in Walton-on-Thames, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Walton-on-Thames come from postal codes KT12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 19: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hounslow, London, Paddington, Walton-on-Thames, Wembley, Epsom, Hammersmith, Hayes, Brentford, Kingston upon Thames, Hampstead, Woking, Weybridge, Morden and Windsor.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow |
Total Blackout | |
| London |
Wi-fi | |
| Paddington |
Internet | |
| London |
Internet | |
| Walton-on-Thames |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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MarshmallowMedia
(@eatcheeselouise) reported
from
Camden Town, England
@virginmedia This has been escalated for 5 months now. Your escalation team dealing with emergencies doing nothing. Can anyone else help on this matter ?
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Robert Józef
(@Robertjp0121) reported
from
Ealing, England
@virginmedia issue with Router (wifi) — no internet and intermittent connection; pls fix this bloody issue!!!!
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia why is the connection for Wi-fi so bad in the #Mertonarea at the moment. Seems we are paying for a non service again.
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凱蒂
(@ItsKatieC0mpt0n) reported
from
Epsom and Ewell District, England
@virginmedia 3 weeks after you drill through my pipe & send cowboy plumbers out I still haven’t heard anything! I filled a complaint 2 weeks ago and no response. If you think I am paying my bill this month you can jog on. Absolute terrible customer service
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stupotpot 🏳️🌈🌹🏃🏻♂️
(@stupotpot) reported
from
Spelthorne District, England
@virginmedia apparently there are no issues in my area…my lack of broadband (after 2 restarts) suggests otherwise.
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Timbo
(@timlardner) reported
from
Camden Town, England
@virginmedia your wifi has been broken at Elephant & Castle tube station for more than 2 weeks. Maybe get someone to look into it?
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Damien Kelly
(@damienk11) reported
from
London, England
@virginmedia broadband service in Greenwich London is shocking, hasn't been working for 1 week now and when I've rang customer services multiple times, all they try to do is up-sell me on their other more expensive packages. Terror to think we pay for this service!!!!
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Iwona Sadowska
(@IwonaSadowska) reported
from
Esher, England
@virginmedia is it a joke? No network for two hours already? I have important work to do… £200 for broadband monthly not enough to keep the network going??
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice
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leo smith
(@leosmudgersmith) reported
from
Iver, England
@virginmedia nice service guys cut me off on wrong date should I cut off my direct debit on the wrong day shocking service
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Johno
(@Levellers66) reported
from
Spelthorne District, England
@virginmedia 42 days without TV so talking to cancellations as VM aren't even offering to try and fix the problem before 20th Nov. Leaving after nearly 10 years. Feels like a good win for VM, clock stops on compensation, penalised as under contract and you don't have to fix the problem 😒
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Ged Weston
(@gedweston) reported
from
Richings Park, England
0800 052 1251 calls from @virginmedia bordering on harassment. Tried to upgrade my package and they refuse to email details yet keep calling. The worst customer service! @SkyUK
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Jen Daly
(@jgraha14) reported
from
Ealing, England
@virginmedia we had an outage yesterday that you advised was fixed at around 2pm, but it isn't! Your service status says there is no longer an issue, but we're only getting broadband for about 5 minutes every few hours so there's definitely a problem. How do we report this?
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Diviyesh Shah
(@pharmr5) reported
from
Brentford, England
@virginmedia Please tell me why I am paying for M100 broadband but lucky to get M1 some times. Never have we got more then M30. For the last 1 1/2 years it been crap
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shoegal
(@Marshall5Sharon) reported
from
Kensington, England
No internet at all now… apparently there are a few areas with dodgy internet problems… thanks Virgin media 🤬🤬🤬🤬
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!
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Spooky Mazza 👻
(@mariorgi) reported
from
Hounslow, England
@virginmedia #VirginBroadband again no service. I wish I could leave #virgin. No broadband and it will be down all evening.
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.
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Mark O'Brien
(@markandall) reported
from
London, England
@virginmedia 4.45 on Saturday evening you text me to move my install from Monday 9am to some day in 3 weeks time .. And now no one available to help?
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Louise Mirwitch
(@louisemirwitch) reported
from
Hounslow, England
@virginmedia My husband has had no email since 15.11 today. Nothing on phone or tablet. Mine is ok. All he gets is a box asking to sign in which pops up repeatedly. No webmail access and can’t set him up on my device. Help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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seren
(@5Serendipity_) reported
@virginmedia Apparently there’s an outage EVERYTIME we speak and EVERYTIME someone checks. Apparently that’s everyday so please put me out of my misery and release us from your chains. My acct no. 220992502 - HELP!
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AnthonyB
(@Kishlight) reported
@Revolution_IRL You're dead right, I never watch it but did tonight for @Paschald, might as well have been watching This Is Your Life, you'd have to pay good money to be massaged like that in the real world. I like #VirginMedia news but this muszt be their @cblivee #TonightVMTV
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Daniel Turner
(@danny4016) reported
@virginmedia Please can you let all your customers know how to reach customer service representatives? Your online assistance is pathetic and no one ever returns a call as promised...
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GD
(@GD28028480) reported
@virginmedia Hi, I appreciate you getting back to me but this is no longer working for me. For months (literally since Virgin was installed) I have made numerous attempts to contact you to resolve the situation. The support offered for the price I pay is substandard.The signal drops 1/2
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Tom Holland
(@tj54hol) reported
@virginmedia yet again, my internet is down. You boast about having “the most reliable internet” in all your advertisements yet I can’t even have an hour without an interruption
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CG
(@UnknownEliteS) reported
@virginmedia This is like the tenth time you guys have gone down this week please fix
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Briggsy
(@Briggsy68889460) reported
@virginmedia Guess what your **** internet just went out again
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Sarah Greenan
(@weessquiral) reported
Can’t believe @virginmedia refusing to help in live chat today. They’ve stalled our install twice, meaning we’ll be left with no internet when I have 2 children to home school on line and a key worker trying to work from home. Disgusting behaviour.
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Rhys Whatman
(@RhysWhatman3) reported
@virginmedia Whenever there’s something wrong all you say is “Have you checked your status” The ******* status page on Virgin never tells the truth you bunch of money grabbing lying *****!
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seren
(@5Serendipity_) reported
@karen_gibson88 @virginmedia This & all of the replies to your tweet are blowing my mind! Been trying to cancel since Oct & virgin tweeting me back asking how they can help by telling me to call their standard no. As if I haven’t been doing that ! Hate them. God help us all with virgin. AWFUL SERVICE!