Virgin Media Outage Report in Walton-on-Thames, Surrey, England
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The latest reports from users having issues in Walton-on-Thames come from postal codes KT12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Ealing, Slough, Mitcham, Hampstead, Camden Town, Paddington, Kensington, Northolt, Hounslow, Leatherhead, Epsom, Isleworth, Acton and Morden.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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Duarte Mendonça
(@DuarteMendonca) reported
from
Hammersmith, England
@virginmedia having massive issues with billing and tried over 5 times to sort this over the phone. Most times someone will hang up and not call back making me have to call again, wait for 30m, tell the whole story again. Need to speak to an actual human at a store. Suggestions?
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🦒🤓TimmyLDN🙄🇬🇧🇪🇺🇺🇦🏳️🌈🦒
(@TimmyLDN) reported
from
Ealing, England
@virginmedia Yes at £37 when as a new customer I could get it for £25. I am happy to stick at the £32 but you are not willing to match.
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Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?
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Mark A. Keller
(@MarkAlexKeller) reported
from
Hillingdon, England
@ThreeUKSupport So does it only work when Three Wi-Fi is available? On Virgin Media it always asks me to login then says it should have logged me in automatically.
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Ash まじめ
(@ASHVllN) reported
from
Esher, England
@virginmedia Shouldn’t I be eligible for a reasonable compensation for paying for a service that I’m not actually receiving?
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Ash まじめ
(@ASHVllN) reported
from
Esher, England
@virginmedia On wired connection I’m getting the same results 431mb download and 30mb upload. I’ve tried to diagnose the issue via your website and it suggested again to send out a technician, so I’ve requested one to come again next Monday 11th.
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Michael James Weaver
(@Weaverfooty14) reported
from
London, England
@virginmedia recently joined virgin for broadband and it isn't cheap its amazing when it works but every night recently it has gone down and when you check the app it says engineers are working on resolving an issue is there a update with this please as its so frustrating
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Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia Yes but it just tells me to check my hub. TV has gone down as well so it looks like a cable issue and not internet. It’s not telling me anything else. Please can you check. Post code is KT12 3. And I’m not the only one !
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Guy Dorrell
(@guydorrell1) reported
from
Wandsworth, England
Er, @virginmedia we’re in Sw18 2 & we were promised our wifi would be restored at 11.59 last night. Still down. Wanna make us another bs promise you won’t keep? 😡 #virginfail #notagain why are we paying you again? 8th outage this year ffs
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Vlad
(@TrendafilovVlad) reported
from
Merton, England
@virginmedia worst experience with a utility provider in the UK. Back in June I let them know I am moving address. The agent I spoke with told me I don’t need to book an appointment and I can just take my equipment with me and connect it in the new place. I was surprised by 1
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Nicolas Laborie ( He/Him )
(@nicolas_laborie) reported
from
London, England
@virginmedia still no answers and no broadband - can someone help !? I’m working from home and it’s so frustrating
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@LPNevin @virginmedia I have the same problem, lost access to my email account
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Valerie 🇮🇪
(@ValerieLondon18) reported
from
Epsom and Ewell District, England
@virginmedia Couldn't use my phone so couldn't call you. I tried from hotel landline to your so-called help numbers to no avail. All others in a group of 40 people did fine cause weren't using Virgin. Not ideal to have single female abroad no phone, no maps, can't call cab etc. Last century
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Guy Dorrell
(@guydorrell1) reported
from
Wandsworth, England
So @virginmedia we’re without wifi YET AGAIN, sometimes it’s been for as long as a week. Your service is a disgrace & I’ll be delighted to ditch you asap. Service to be resumed at 11.59 pm isn’t good enough. 7 or 8 times this year. I’ll be sure to post this on Nextdoor #bye 👋
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Nataliya Klymko 🇺🇦🇬🇧
(@KlymkoNataliya) reported
from
Southall, England
@virginmedia can you confirm if there's an outage in my area (area code 21)?
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@virginmedia I sent you the screengrab, it says “your mailbox is not available at the moment”. Can you confirm what the issue is with your mail server?
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jox
(@Jotwinn) reported
from
Cobham, England
@libertyglobal I use virgin media wifi and broadband have been a customer for little under a year now and have spent all day on the phone with them I am a priority customer as I have medical equipment that needs wifi to transmit readings to hospitals and they said they would
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James Hargrave
(@HargraveInc) reported
from
Merton, England
@virginmedia Yes. The router has been going down completely. I checked that link and it said "intermittent issues"
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Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia TV and internet down in KT12. Went off at once about 10 min ago. Anyone else experiencing this?
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Nicolas Laborie ( He/Him )
(@nicolas_laborie) reported
from
London, England
@virginmedia Still no broadband and now the estimate is over a week !?! Terrible
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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KG ExTiNcTiOn
(@KG_ExTiNcTiOn) reported
@virginmedia Not good enough, lousey service you have
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P. Lenus
(@PLenus42458532) reported
@virginmedia what ******** are you guys doing now , this is the 4th time . can you guys please stop ripping people off and fix your **** ? i have 3 technicians come over so far & nothing gets fixed . all you guys do is delay it so that you can STEAL another months pay .
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David
(@GoCrazyRobin) reported
@virginmedia My number will be taken off the system. I just want a company to hold my details, which I don't have a service with
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Dan Stratton
(@DanStratton15) reported
@virginmedia first you let internet buggers up now you over charge me with a wrongful late payment, makes matters worse I’ve had to call your rude customer service team not sure it’s worth the service paying what I do
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Linda Simpson
(@curlyhairedbint) reported
@virginmedia We have no service at, TV, phone or broadband. According to your website it is all working. I am in Hove.
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Jot Shoker
(@jot_shoker) reported
from
West Bromwich, England
I purchased @virginmedia high speed wifi but they are not giving a proper service We are totally frustrated
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Cass Gem Leach
(@CassGemLeach) reported
@virginmedia Did you know that today is George Williams first game as England Rugby League Captain? And I'm missing the game! Did you also know that option 2 is actually for Virgin Mobile issues? Did you also know I'm expected to wait 2-3 days for this to be fixed???
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Chris Deakin
(@ChrisDeakin1712) reported
So @virginmedia you put my bill up by 18% without even bothering to contact me. At the same time I cannot even get 100 of the 200mb internet you are supposed to supply. I have been a customer for over 20 years and this may well be my last.
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Mat
(@gil34284) reported
@astorrev7 @O2 @virginmedia There standards may as well b down the shitter
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Bridget Halford
(@bridgethalford) reported
@virginmedia no phone line and no care alarm. Vulnerable adult left with no service. Promised this wouldn’t happen.