Virgin Media

Virgin Media Outage Report in Walton-on-Thames, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Walton-on-Thames come from postal codes KT12.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Walton-on-Thames, Surrey, England 12/13/2024 12:30

December 13: Problems at Virgin Media

Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Walton-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Slough, Mitcham, Ealing, Belsize Park, Hayes, Hampstead, Paddington, Twickenham, Cricklewood, Acton, Walton-on-Thames, Hounslow, Fulham and Feltham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomSlough Internet
United KingdomLondon Internet
United KingdomMitcham Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

  • BhaminiLynn Bhamini Lynn (@BhaminiLynn) reported from Slough, England

    @virginmedia not impressed that you have taken the internet down for @PioneerEduTrust and the schools in it for something that was your fault!

  • AlexBuchanan3 Alex Buchanan (@AlexBuchanan3) reported from Guildford, England

    @virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....

  • JohnJohnb471 John Briggs (@JohnJohnb471) reported from London, England

    Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business

  • pantsant ANT (@pantsant) reported from Camden Town, England

    @virginmedia Much like many people’s internet and tv service tonight!

  • ThatVinceS ThatVince (@ThatVinceS) reported from Wandsworth, England

    @virginmedia I have just talked with your support team and it was a failure. In my personal opinion your returning router service is a * fraud. No worries at all, forget the router.

  • martinoxley martinoxley (@martinoxley) reported from Richmond, England

    @virginmedia This is not customer service. It's inertia selling. I have to call you, fill in forms etc for a problem you created. You have all of my details. I want you to contact me.

  • pantsant ANT (@pantsant) reported from Camden Town, England

    @virginmedia Shame she couldn’t smash your terrible service

  • calmspacecoach David O'Hanlon (@calmspacecoach) reported from Camden Town, England

    @virginmedia Yet again I get fobbed off. Complaints didn't respond. I had at least six conversations with your texting service and 789 and yet - nothing.

  • pantsant ANT (@pantsant) reported from Camden Town, England

    @virginmedia spent much of the last hour switching things off and on still no internet or television! What the F do we pay for!! Oh yeah Piss poor service and no answers!

  • Praeceps69 Paul and Sir Fluffy Watson (@Praeceps69) reported from Hounslow, England

    @virginmedia I'm already a customer. I was considering moving up north, until I found out that nearly all the areas I want to move to have no virgin broadband. So I am stuck where I am.

  • RevdChi Chi Lord (@RevdChi) reported from Hillingdon, England

    So disappointed with my phone call with @virginmedia customer service team trying to rip me off. Needless to say that I’ll be ending my subscription with them. #worstever

  • MonroeJoe Monroe (@MonroeJoe) reported from Kensington, England

    @virginmedia Doesn’t say there’s any problems in the area, all connections are tight, power supply connected, but I’ve got all green lights on my router and no internet at all

  • JennyIllmann Jenny Illmann (@JennyIllmann) reported from London, England

    Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.

  • EamonnCurran2 Eamonn Curran (@EamonnCurran2) reported from Ealing, England

    @virginmedia It's the first time for the cabinet but multiple times for the sh## service

  • JKBartsHeart Jonathan Kelly (@JKBartsHeart) reported from Kensington, England

    @TheMichaelMoran @virginmedia I know, not as regular but I get issues + creative billing. But they ring every week to up sell. I just need to get my arse in gear & switch

  • richardhowell20 Richard Howell (@richardhowell20) reported from Spelthorne District, England

    So, @virginmedia, I’ve struggled with you poor hub for 18 months, then had to spend £200 on an intelligent Wi-Fi hub for you to bring and intelligent hub as you’ve identified this as a problem! #poordeal

  • pantsant ANT (@pantsant) reported from Camden Town, England

    @virginmedia Unlike your service, which never arrives!

  • Sammi__B Sammi T (@Sammi__B) reported from Camden Town, England

    @virginmedia virgin mobile customer in a travelodge who is advertising virgin WiFi- why do I need to pay for this when I am on your network- surely it should be a hotspot!!! 😡

  • Jonathon73 Jonathon Lisseman (@Jonathon73) reported from Richmond, England

    @virginmedia I cannot believe the audacity of your adverts. We live in Twickenham and have regretted every day since we switched from Sky. (Even though they were robbing us for 11 years loyalty). We would happily pay overpriced sky for absolutely substandard virgin service.

  • StevenMcFarlan4 SDM (@StevenMcFarlan4) reported from Wandsworth, England

    @virginmedia your app and customer service are absolutely dreadful. Been going round in circles with captcha for 20 minutes, the ‘forgot your password’ link doesn’t work, and nobody replies on the online chat!!! 🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HarvRM Harvey Mills (@HarvRM) reported from Salisbury, England

    @virginmedia I’m having issues with my router. I’ve turned off and on, reset it and checked it via your website. Although it says it’s all ok it’s most certainly Isn’t. I can’t keep a Teams or Zoom call and other household members having same problem. Can I have a router upgrade

  • trevortuffin trevor tuffin (@trevortuffin) reported from Blackwell, England

    VIRGIN MEDIA NOT FIT FOR PURPOSE YET AGAIN MY INTERNET HAS DROPPED OUT BUT NO OFFER OF SOME REFUND COME MR MUSK HURRY AND GET THAT SKYLINK HERE IN UK SO I CAN GET RID OF POOR SERVICE FROM VIRGIN MEDIA.

  • MariaMcCool Maria McCool Davis (@MariaMcCool) reported from Liverpool, England

    @virginmedia one of my landlords has increased speed to 200mg in a property in L15 3JY but the speed still remains at 300kb. Is there a problem in the area?

  • ChangeProjectPL Jackie Campbell (@ChangeProjectPL) reported from Fingal County, Leinster

    rang 3 weeks ago to cancel tv and it was never cancelled took 9 phone call attempts hanging on for hours To find out after 2 hours queue there was no request on file so agent never processed3 weeks ago. Disgusting service Virgin media

  • makamen Michael Kamen (@makamen) reported from Watford, England

    @virginmedia hello, trying to change my package but the link on your website seems to be broken and can't get through on the phone can you help please? Thanks

  • FFBritBaller Rob Grimwood 🇬🇧 (@FFBritBaller) reported from Peterborough, England

    @virginmedia Turning it off and turning it back on will not fix this issue. I refuse to pay for a booster too, i pay enough each month for a sub-par service.

  • sioden Sioned Wyn 💛 (@sioden) reported from Cardiff, Wales

    @virginmedia I’m trying to return equipment to you. I’ve filled out the form you sent to me twice and twice I’ve had an email and text to say that my return package has been sent to me. But I’ve never received it. Is there a problem with the service?

  • JudeParkin jude parkin (@JudeParkin) reported from Ellesmere Port, England

    @virginmedia Trying to cancel an engineer appointment for tomorrow.. nothing on line to be able to cancel ? Tried calling 150 after 10 minutes got cut off !

  • princessandtoad Lady Gray (@princessandtoad) reported from Newcastle-under-Lyme District, England

    @StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful

  • redIMPoster Jon Clack (@redIMPoster) reported from Great Gonerby, England

    @virginmedia is there a problem in my area? Internet has vanished 🤔