Virgin Media Outage Report in Walton-on-Thames, Surrey, England
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The latest reports from users having issues in Walton-on-Thames come from postal codes KT12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (23%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Northolt, Hounslow, Ealing, Wembley, Epsom, Paddington, Hayes, Southall, Greenford, Redhill, Kingswood, Bagshot and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Hammersmith |
Internet | |
| London |
Total Blackout | |
| London |
TV | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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Andrew Rogoff
(@andrewrogoff) reported
from
Richmond, England
@virginmedia The issue’s been resolved. Please just fix your terrible status reporting and update system.
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia We are struggling to talk to your teams on the phone @virginmedia to discuss our refund for our 4 day loss of service. Getting fed up with this.
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Paul B Toovey
(@paul2v) reported
from
Hillingdon, England
@virginmedia my mum is trying to sort her mobile as she has a sim free phone and wants a bank sim to continue using her existing number in her new phone apparently your customer services were rude to her and put phone down on her
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Heather Bower
(@Hebsie) reported
from
Camden Town, England
@johnnyjimbob @LeftieK13 @RLong_Bailey Repairs still come under the heading of infrastructure, also upgrades. Don’t really care who owns Virgin media now, the point was excess profits go to shareholders, not to improving service. I remember when post office, rail and energy all nationalised. Not a crazy ****** system.
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia It was registered online with yourselves. You’ve still sent me a full invoice for loss of service in December. Don’t send me links I’ve already completed.
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia 3 of your tech support staff say it cannot be changed. I know it can be. Your staff are either incompetent or lack customer care
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Patrick Barrett
(@Patrick60425645) reported
from
London, England
@virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia Only after I set a disconnect date, even then I was given conflicting data. The solution is to send me a new router, when there is nothing wrong with mine!
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia I pay for customer service, not low cost forums. I pay a lot for a premium product, I guess you have just lost a 20 year customer
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H‼️
(@bigH_7) reported
from
Wandsworth, England
@virginmedia so when we give our 30 day cancellation notice because of your shitty service you decide to cut the internet out every few hours you ******* chuths
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia No, but more failed, incompetence calls with tech support. Forums cannot change your servers, but tech support can Another few days of waiting with heavily restricted services and no sign of client service.i have spent over 20k with you over the years.
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Andrew Rogoff
(@andrewrogoff) reported
from
Richmond, England
@virginmedia Yes, it was listed there but the 1st page in my account said there were no known issues. Come on, I think you know exactly what the problems are with your rubbish status updates.
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Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia 8 pound credit for 4 days with no service in SW19! Not the best customer retention strategy. 😫
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Bill Adams
(@theworstbill) reported
from
West Molesey, England
@Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!
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Munira Wilson MP
(@munirawilson) reported
from
Richmond, England
@PhilippaNewis @virginmedia I think the so-called compensation offer is inadequate and the process to secure it is appalling too. @VirginMediaCorp CEO is about to receive a letter from me where this very point is raised, along with a number of other issues relating to the outage.
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Martín Pane 🐦
(@martinTayx) reported
from
Camden Town, England
@Strippin @btbusinesscare @WeAreOpenreach Internet I'm the UK is shockingly awful. It took Virgin Media 6 months to install a cable to my house after repeatedly stating it would only take 1-2 months. 🙈
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia I called yesterday about this xmas chaos plus the bill I just received and the lady didn't know what I was talking about. I said I was considering leaving VM and she promised her manager would call within 2 hours. Never happened.
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m a r y
(@maryhippychick) reported
from
Hounslow, England
@virginmedia absolutely appalling service recently like this customer
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Mrs R
(@KateRenton) reported
from
Merton, England
@Chelsea1504 @virginmedia We lost service on Thursday 19th December at 9:30 am we regained service at 6:00am on the 23rd December. There were talks between @virginmedia and local Cllrs that full refunds will be given from first to last day. Let’s hope that @virginmedia doesn’t go back on their word
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Sab
(@28Zizou) reported
from
Merton, England
@virginmedia Doesn't help answer my question. The virgin media app restricts a user to just the channels. Whereas on the @btsport app the user can stream all games and switch between the matches.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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billy narey
(@BillyNarey) reported
@virginmedia internet been down all day please can I have some help
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Tim Shishodia
(@TimShishodia) reported
@virginmedia Hi. Yes. Allowing the customer to submit a written complaint ensures a record is kept of all the points they consider relevant. By insisting that customers telephone you, there is no means of viewing or verifying whether the complaint has been recorded or the format of it.
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Hazel
(@Tweet_Hazel) reported
from
Cardiff, Wales
@virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.
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Jon Scarr 🇨🇦🎮
(@4Scarrs_Gaming) reported
@OriginaIPenguin @virginmedia Hey @carmelo9313 looks like you aren't the only one with ISP issues.
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El Jefe
(@michaelfawole) reported
@virginmedia Dont let @virginmedia fool you. Service is shocking. No internet. No customer service. No help. No refund. No nothing. Currently running my laptop and ps4 off my mobile phone hotspot and getting much better connection speeds than @virginmedia ‘s so called fibre optic.
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Dean Cartwright
(@dean_cartwright) reported
@virginmedia Why on earth have you installed the main cable for the broadband underneath our flowerbed! You never told us you were putting it there, plus we weren't in the house when you did, no protection to the cable, when your engineer comes tomorrow no way I'm paying for any work!!
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Natalie Fowler
(@jasmni143) reported
Virgin media broadband is the worse service ever, no deaf awareness or respect. I’m struggling to understand why they are still there when it’s **** service. Should closed down ages ago it’s rubbish. @virginmedia
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Mossy
(@MrBiggerexia) reported
@virginmedia either someone contacts me ASAP after making a complaint or I will take legal action as you are not forfilling the minimum contract fulfilment 👍🏼
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Jacek
(@FabJacek) reported
@virginmedia area 31 ipswich slow download M500 and get only 50-150 .Latencu and packet loss so high it's imposible to watch , play or work. Virgin nightmare.
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Paul Watts
(@paulwatts003) reported
19:58 and we lost the internet again. Don’t believe the advertisement, @virginmedia is awfully bad right now.