Virgin Media

Virgin Media Outage Report in Walton-on-Thames, Surrey, England

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The latest reports from users having issues in Walton-on-Thames come from postal codes KT12.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Walton-on-Thames, Surrey, England 05/29/2025 02:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Walton-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Feltham, Acton, Camden Town, Ealing, Woking, Epsom, Walton-on-Thames, Slough, Greenford, Fulham, Mitcham, Wembley, Balham and Isleworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomFeltham Internet
United KingdomLondon Wi-fi
United KingdomActon Wi-fi
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

  • Willhide Will Hide (@Willhide) reported from Camden Town, England

    @catherinemack @virginmedia @ThreeUK We always had terrible customer service & terrible broadband reliability from @virginmedia . Could not recommend them less.

  • ange1pie Anne (@ange1pie) reported from Camden Town, England

    @virginmedia For the 3rd day running now my internet connection keeps dropping! Your website says no known issues in the area ( NW2 ). This is getting beyond frustrating 😡#virginmediadown

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @virginmedia Thanks I’ve called the number and it says there are no issues in my area, please advise

  • OnePavedCourt One Paved Court (@OnePavedCourt) reported from Richmond, England

    Please can you advise help for small businesses who have had to close due to #COVIDー19 and can’t afford to keep on paying for broadband @virginmedia.

  • BenPOwen Ben Owen (@BenPOwen) reported from Wandsworth, England

    @TomGeorgeBest @virginmedia I live in South London and this keeps happening to us too. Internet cuts out between 10-11am and then again between 3:30-5 every day. We pay for 50mbps and have internet speeds as slow as 0.9mbps. So frustrating.

  • JimGiordan Jim Giordan (@JimGiordan) reported from Kensington, England

    @virginmedia Broadband but changing my DNS settings fixed it, would be useful if your diagnostic tools reported back that the problem was with your DNS servers

  • apoltix Christian Rasmussen (@apoltix) reported from Camden Town, England

    @virginmedia Both wired and wireless. I’ve reset the hub a few days ago and it’s just as slow after. I have made no changes to my setup.

  • GMarshall556 gary marshall556 (@GMarshall556) reported from Ashtead, England

    @virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @virginmedia Tv and phone also not working

  • jdaykin Jerry Daykin (@jdaykin) reported from London, England

    @MichaeljonF Good question... just having a bit of an iffy connection last few weeks. I have a full on Google WiFi Mesh network... tried to iron out a couple of dubious hacks in the system... plus I’ve upgraded the core hub to the Nest WiFi Router now. Starting to suspect it’s Virgin Media 😂

  • andreas_krieg Dr Andreas Krieg (@andreas_krieg) reported from Hammersmith, England

    @virginmedia It still comes and goes. Absolutely unreliable to work from home when I get kicked out of conference calls because the broadband is down. This is very poor after almost 12 hours! #WorkFromHome

  • MCPlatt Marie-Claire (@MCPlatt) reported from Camden Town, England

    @virginmedia and internet not working in the office so no one can work remotely. Huge problem for a charity please can you sort!!! /2

  • JillHudson21 Gillian Hudson (@JillHudson21) reported from Camden Town, England

    @MaggieGee10 @reece_dinsdale @virginmedia I ‘m with Sky too, Maggie. Much better customer service and if you have a problem with your broadband it’s sorted quickly. I left Virgin years ago. It was a wise move.

  • Spinnofflondon Spinnofflondon (@Spinnofflondon) reported from Camden Town, England

    @jonathanduffy86 @virginmedia Massive issue

  • tb_doc Will Ricketts (@tb_doc) reported from Merton, England

    Shit just got real! Not only am I self-isolating, but my @virginmedia WiFi keeps going down #FirstWorldProblems 😱

  • gorgeousuk A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈ (@gorgeousuk) reported from London, England

    Virgin Media’s shit service strikes again at the weekend...was about to watch a film on Amazon Prime!!! @virginmedia

  • damawa42 Daniel W (@damawa42) reported from Camden Town, England

    @virginmedia Your text service can only provide exactly the same info as the status page, so please refrain from wasting people's time by recommending they use it to receive further updates. Waste of my time, waste of their time.

  • CraydenSue Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast

  • Theoryjoy Dr Tom Moore 🏳️‍🌈 🇪🇺 (@Theoryjoy) reported from Kingston upon Thames, England

    @virginmedia It couldn’t happen at a worst time. Last time it was down there days and was completely confused by the statutory compensation scheme.

  • MCPlatt Marie-Claire (@MCPlatt) reported from Camden Town, England

    @virginmedia just been on hold to your business help line for AN HOUR and then just cut off and told to hang up. All our staff at home /1

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • cwmorris1 Charles (@cwmorris1) reported

    @virginmedia and then you hang up after 1 hour and 10 mins!!!!!!!

  • AaronARW Aaron (@AaronARW) reported

    @virginmedia It’s really not an area outage. This has been going on for months since we had a new router and you are doing nothing about it. Guess we’ll have to change supplier. I’m not calling you because you guys do nothing about it.

  • WGL1878 Luke (@WGL1878) reported

    @virginmedia Can you help me find my account? Thank you

  • Jini_Reddy Jini Reddy (@Jini_Reddy) reported

    @virginmedia I've been through this all with the person I spoke to - I can't access my email mailbox on my webmail, no. It says mailbox not available (and no it won't let me change my password). And as I said, I was told the problem was at Virgin's end so ought you not to be aware of it?

  • GCurzon Curz (@GCurzon) reported

    Disgusting service. Wasted 90 mins trying to get through today to cancel account. If I was a new customer you would pick up on seconds. Absolute joke of a company @virginmedia

  • Melissnahhhhh Youngbucksslut (@Melissnahhhhh) reported

    @virginmedia You've told 4 different times in 24 hours that's fobbing off to me but sure I'll go ANOTHER 20 hours without service that I'm already overpaying for .. This better be taken off the bill cause its already ridiculous what I'm paying for without being able to use it

  • AnnieRed91 Anna SLT (@AnnieRed91) reported

    Never, ever in my life have I dealt with a worse company than @virginmedia . After 90 minutes of being passed around after 2 months of ongoing issue, the agent laughs at me and hangs up. I'm shaking.

  • TheAntPorter Anthony Porter (@TheAntPorter) reported

    @BigJackBrass @virginmedia They are 100% fine until you ever have to do absolutely anything whatsoever to your services. Literally anything, including changing them or adding to them even is a nightmare. Absolutely appalling customer service. Much sympathies.

  • Aly_00000 Aly (@Aly_00000) reported

    Trying to get through to customer service at @virginmedia seems to be impossible! Anyone else tried talking to at least 3 customer advisors who hang up once you ask for help with your account?#dissapointingservice #virginmedia

  • bendolan123 Ben Dolan (@bendolan123) reported

    @virginmedia Is this a problem that's just limited to me? I'm in B67 area