Virgin Media Outage Report in Walton-on-Thames, Surrey, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Walton-on-Thames come from postal codes KT12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hampstead, Hammersmith, Woking, Southall, Camden Town, Mitcham, Redhill, Guildford, Epsom, Wandsworth, Feltham, Paddington, Barnes and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Hampstead |
Internet | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
-
soniagrosvenor
(@soniagrosvenor1) reported
from
Kingston upon Thames, England
Still awaiting reply from Lutz Schuler @virginmedia , chief executive, re numerous complaints re incompetent staff @virginmedia. Lousy customer service!
-
Elif Nur Karlidag
(@elifnur) reported
from
Camden Town, England
@virginmedia 2. been directed to the installation department, the lady on the phone was extremely (extremely!!) rude and uncooperative, she said I have to call another day, customer support and she doesn’t have access to anything; she raised her voice to me, I wanted to make a
-
Louis Houghton
(@Louisblack) reported
from
Wandsworth, England
@virginmedia I phoned up today to find out why I was paying £50 a month for internet when a new customer pays £35. I was basically told to accept it so I think I’ll look at moving to @SkyUK for £27 a month.
-
Shivz Belle
(@ShivzBelle) reported
from
Merton, England
15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications
-
2 Mummies & A Baby
(@baby2mummies) reported
from
Merton, England
@virginmedia I have tv,phone and BB with you, I have called today to sign up to mobile, still haven’t received confirmation email or account details. Have called twice, not impressed with service and thinking time to cancel all virgin products I have
-
Lambertus Cornelius
(@lambertusc) reported
from
Merton, England
@Camclarky @virginmedia Get out Cameron, Sky is a superior service in every aspect. I am hoping to rid myself of Virgin AS SOON AS THEY BOTHER ANSWERING THEIR PHONE! #TransferTalk #TransferDeadline #virginsucks
-
Madhan
(@followcbv) reported
from
Richmond, England
@Ceryslynda @virginmedia Same problem
-
Doug
(@dougmorton) reported
from
Ealing, England
Annoys me way more than it should that Virgin... sorry, LNER call their class 800s “Azumas” and the media are treating them as something new, when class 800s have been in operation on the GWML since 2017, just without a stupid brand name.
-
Clare Foran
(@clarecloggs30) reported
from
Hillingdon, England
@virginmedia ur customer service is absolutely shocking trying to sort an issue on my mum's account and keep getting robbed off by offshore call centre I'm not happy would like to speak to someone that can actually listen and help
-
aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia No, as I explained, it appears to be no longer a problem. I am less concerned with a fault occurring; that happens. I am more irritated by a lack of notification of the change, no response to my call and your lack of acceptance of their being a problem.
-
Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia is becoming shit !
-
Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia still waiting as one of your operator went to check something with accounts team after 3 hrs on hold. Still not giving up... as I wanted to cancel contract due to their #priceIncrease #watchdog
-
Elif Nur Karlidag
(@elifnur) reported
from
Camden Town, England
@virginmedia 1.I have a huge problem, I have received my installation pack today, after a long wait. I have ordered the big bundle with the finer internet. The installation pack didn’t include a router. I called your customer service, after talking to some other departments I hav
-
Gino Borg
(@gborg9) reported
from
Merton, England
@virginmedia I have done multiple times ... by phone and by chat ... the Indians helpful but useless, the British patronising and rude
-
aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia very irritating. Sky sports golf is dead on Virgin 515:ladies open appears to be on sky mis 520. Tried to phone vurgin. Held for 16 minutes then gave up. Terrible.
-
Elif Nur Karlidag
(@elifnur) reported
from
Camden Town, England
@virginmedia 5. Not only I am upset and surprised of the problem, I also feel abused by your representative in the call center.
-
Keith Bursnall
(@KeithBursnall) reported
from
London, England
@virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all
-
Richie Berryman
(@richie_b_80) reported
from
Richmond, England
@virginmedia my broadband connection has been down all day! Help! I have reset and done the troubleshooter tool
-
Gino Borg
(@gborg9) reported
from
Merton, England
@virginmedia blocked my mailbox on 23rd .. numerous 30min phone calls later, and patronising responses, fake promises of call backs ... mailbox is still unavailable.. shockingly awful customer service .. disgusting.
-
soniagrosvenor
(@soniagrosvenor1) reported
from
Kingston upon Thames, England
Looking at numerous other tweets complaining about @virginmedia and there appalling customer service and useless complaints department!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Kitty Langton
(@KittyLangton) reported
@virginmedia Appreciate you responding but I'm going to change provider. Customer service tried to pass me on to the installation team but I was passed back - not sure why. However customer service and engineers were all very apologetic.
-
Mike
(@JollySpaulding) reported
@virginmedia Hi, since upgrading to 360 TV I'm struggling to connect the Tivo boxes to WiFi. I can connect them to Ethernet no issues but whenever I try to connect by Wi-Fi I get the error code CS9994. Tried multiple resets but no joy, WiFi works perfect on everything else too.
-
Vince Lewin
(@kavintz) reported
@virginmedia @O2 So you get a better deal by being an o2 and virgin customer than you do if you are a virgin media and mobile customer!
-
Rina M
(@Rina_M2020) reported
Bloody s***t @virginmedia even after talking to customer services issue was not resolved! Argh! @virginhelp
-
Lauren.
(@l4ur3n_x) reported
@virginmedia It says now there is an issue in the area. When will this be fixed by please?
-
SpookyHxze
(@RealHxze) reported
@virginmedia any idea when the internet will be back up in the bh17 area? My internet has been down all morning now
-
Vicky Wood
(@Vikster_wood) reported
@virginmedia 👋 I have made a typo with my email address when changing my username. Can you help please? 😬
-
Don Haston
(@DonChastonez) reported
@O2 @virginmedia I’m confused so I’ve to take out another service? Why would I want to two mobile service plans?
-
🐺Michael🐺
(@SpykerMP6) reported
@virginmedia Yes I'd like to put a complaint in because I've took time off to be in this morning expecting a engineer coming, I only got a message yesterday confirming my appointment today & it got cancelled without letting me know
-
⚫ Tony Clifton
(@bobbychariot) reported
@virginmedia Bills were unaffordable on disability benefits from when my contract expired in January. Whenever I was well enough, I phoned and tried to sort.. had automated messages saying try again, agents unable to help, topped off with the guy hanging up on me after 5 mins of saying cancel