Virgin Media Outage Report in Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Greater London come from postal codes NW10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Greater London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Greater London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 14: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Greater London, England
The most recent Virgin Media outage reports came from the following cities: Waltham Forest, London, Hammersmith, Southwark, Walton-on-Thames, Hackney, Enfield Town, Wembley, Southall, Kingston upon Thames, Croydon, City of Westminster, Bromley, Newham and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 Waltham Forest |
Total Blackout | |
| London |
Internet | |
| Hammersmith |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| Walton-on-Thames |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Greater London, England
Latest outage, problems and issue reports in Greater London and nearby locations:
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Nathaniel
(@Nathaniel_801) reported
from
Poplar, England
@virginmedia My WiFi has been off all morning... I called and was told it was a problem in my area... When will it be sorted.... I need to work from home today and I can't due to this problem #virginmediadown
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Steven Hunter🏴
(@sculptorini) reported
from
Eltham, England
Here we go again. #virginmedia Wi-Fi/broadband constantly dropping out. I'm so sick of it. I was close to leaving but they offered me a good deal. They forgot to point out "its cheaper because we're still going to give you a **** service." @virginmedia
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Nathaniel
(@Nathaniel_801) reported
from
Poplar, England
@virginmedia It's still not working
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Ian Edwards
(@iann_edwards) reported
from
Croydon, England
@virginmedia doesn’t let you speak to people that can solve problems..
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Barnet, England
@virginmedia Yes still v much a customer. It’s been sorted thanks. PW was randomly corrupted . Now changed
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N16Breda #VaccinesWork
(@N16Breda) reported
from
Hackney, England
@virginmedia No. This problem has happened intermittently in the past & it's always been a server access issue on your side.
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Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia this outrage has lasted since 4 Aug. Seriously?? I’ve been given 5 different dates for resolution. How is any company this bad?? Are you trying to be terrible? I cannot work here.
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Richard Pettet
(@richardpettet) reported
from
London, England
@virginmedia And the reset password page doesn't work either. Same issue. I've seen others reporting this.
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Ganesh Uttam
(@ganeshju) reported
from
Brentford, England
@virginmedia Internet and Wifi is down
-
N16Breda #VaccinesWork
(@N16Breda) reported
from
Hackney, England
@ontvnow @virginmedia I had webchat w customer service adviser this morning @ontvnow who confirmed my email account was locked - but said the forms he normally uses to unlock accounts were not working so has passed the issue on to next line support....😐
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Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia No, there’s one issue. Doing things on the cheap.
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Mike Fuller
(@ninepine) reported
from
Ilford, England
@virginmedia OK, so tell the truth. First you say "We're carrying out essential works in your area..Sorry for any possible disruptions on the day." Now it's "we'll be carrying out essential works...which could interrupt your services." What services will be down for how long??
-
EnjoyRelax Studio
(@jamesenjoyrelax) reported
from
Walthamstow, England
@virginmedia Router is downstairs but before I’ve restarted it the lights are blinking as if it’s been restarted already. No wired connections in the house and no cable to check tbh - any ideas on the issue?
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Molly-Kate McCaffrey
(@moll_mccaffrey) reported
from
Wandsworth, England
.@virginmedia 9.30pm and our WiFi installation appointment for tomoz AM has been delayed another 4 weeks! this is third time. we’ve been waiting since July, 4 x professionals trying to work from home, awful customer service from chat bot - can we please have support and answers?!
-
Nathaniel
(@Nathaniel_801) reported
from
Poplar, England
@virginmedia Please sort out this issue ASAP!! Time is money 😭😭
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Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia this outage has lasted since 4 Aug. Seriously?? I’ve been given 5 different dates for resolution. How is any company this bad?? Are you trying to be terrible? I cannot work here.
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nH
(@nhirani1) reported
from
Brentford, England
@virginmedia Virgin broadband down in HA9 - can I get a DM pls? The customer experience for support is very bad.
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Ridhima Tomar
(@Ridhima88) reported
from
Bromley, England
@virginmedia @virginmedia your customer service agents who we spoke to are also unprofessional. They hung up on us! I’m definitely pursuing this in consumer forum, amount of harassment we have been out through today is unacceptable @CountyCourts
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George Holland
(@georgehollandd) reported
from
Watford, England
@virginmedia how is your name on planes when your Internet is this ****?
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Nathaniel
(@Nathaniel_801) reported
from
Poplar, England
@virginmedia I don't have the virgin Media app, can't you check the problem... The post code is E3 3GP the Internet has been out for 3 days
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AJ❤️
(@Amy_Sykes_TWx) reported
@virginmedia No I haven’t, I have a fear of phoning or being phoned and the online service really helped.
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graham littler
(@adelwire) reported
@virginmedia But they say my contract starts on 24th. How? Why? Shouldn't there be a communication telling me why? I'd everyone's vm email broken?
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Dale Smart
(@Dale_smart) reported
@virginmedia It's what I've been trying to do Past few days ***************! Do you not have a chat service?
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Andrew Lane
(@andrewalane) reported
@virginmedia The irony here is that your web page won’t load, probably as a result of the poor WiFi, which was the reason for the call initially.....
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Liz Mallinson
(@LizMallinson) reported
@virginmedia I want to express my dismay that you disconnected and cancelled my service today without letting me know! I now have to wait until the 25th for Sky to connect my new service. My daughter is now without internet access for her home schooling. Disgraceful service!!
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Rich.
(@yegods55) reported
@virginmedia Hey VM my elderly father remote control has packed in. Have been through the online help /changed batteries etc. Still not working. He is 85 and not good on the phone. I've tried ringing but no answer. How can he get a new remote?
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SOTC
(@sotcstill) reported
@HangBlaa @VodafoneIreland Dreadful customer service, but you should try Virgin Media. Holding one hour and 10 mins yesterday. Refused their offer to call me back, THEY NEVER do !
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Arron Burdon
(@ABurdonLUFC) reported
@virginmedia Still crap service! Running so slow, done everything and it's terrible.
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Will G
(@willg17) reported
@virginmedia awful customer services unhelpful, paying monthly for almost 20 years earns me £4 discount a month. I would advise to avoid
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Mark Morren
(@mark_impactedu) reported
@virginmedia To be honest the call was pretty terrible, the operator just put me on mute as she didn’t want to listen to me. She claims that there is no guarantee of UL speeds. The website has published speeds of 36mbps UL.