Virgin Media outages and service status in Greater London, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 23 outage signals in the last 24 hours around Greater London, including 23 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Jun 23, 7:38 AM GMT+1.
- Internet (66%)
- Wi-fi (19%)
- Total Blackout (7%)
- E-mail (4%)
- TV (4%)
- Phone (1%)
The latest reports from users having issues in Greater London come from postal codes NW10 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Greater London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Greater London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 23: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Greater London, and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 9 minutes ago |
|
London
|
Internet | 29 minutes ago |
|
London
|
Total Blackout | 1 hour ago |
|
London
|
Internet | 1 hour ago |
|
London
|
Internet | 2 hours ago |
|
London
|
Internet | 2 hours ago |
Nearby cities with recent reports
117 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Greater London, England
Latest outage, problems and issue reports in Greater London and nearby locations:
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Mr Lee Daniel (@MisterLeeDaniel) reported from London, England@virginmedia Stop calling me then hanging up. That’s rude.
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shoegal (@Marshall5Sharon) reported from Kensington, England@virginmedia It says no problems but believe me… I have no WiFi at all, rebooted and done the usual check
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royal 🌈 (@elthampalacegay) reported from London, EnglandCan you please just sort out the broadband issues in SE9 @virginmedia Been ongoing since the 30th with timeline of resolution continually moving out.
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Mary (@SandraS80775853) reported from London, England@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
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Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼
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lisa sibley (@citigirly) reported from London, England@virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….
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Luther Blissett (@LutherB40510976) reported from London, England@virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.
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Connor Dean (@donnorcean) reported from London, England@virginmedia Still cutting in and out as it has been for many weeks… no local area issues listed anywhere. Have been trying to get ahold of someone for weeks now but just keeps looping in the app, really frustrating
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Roger Highfield (@RogerHighfield) reported from London, England@virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!
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Rhymer Rigby (@rhymerrigby) reported from London, England@scribblercat @virginmedia The frequency of posts like this is why I'll never leave BT. IME, they're reliable and I care about that far more than speed, price, etc.
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Mat Morrison (@mediaczar) reported from Paddington, England@OminousBagel @virginmedia This is what is annoying me most. They pretend to believe that their service status page is working. But they must have worked out that it isn’t.
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Mr Lee Daniel (@MisterLeeDaniel) reported from London, EnglandPlease could @virginmedia on 0330 303 5309 stop calling me, then immediately hanging up. That’s rude. I’ve now blocked your number.
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Lucy Hunte (@HunteLucy) reported from London, England@virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!
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Adi Staempfli (@AdiStaempfli) reported from London, EnglandAfter 10 years with @virginmedia , & after weeks of terrible WiFi & customer service, I asked they equal BT’s deal. Operator could not do that and would not let me talk to manager, nor send a message for call back. I asked x3. Operator terminated call. Poor service!
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Damien Kelly (@damienk11) reported from London, England@virginmedia broadband service in Greenwich London is shocking, hasn't been working for 1 week now and when I've rang customer services multiple times, all they try to do is up-sell me on their other more expensive packages. Terror to think we pay for this service!!!!
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Juan Folgar Colomer (@jfcolomer) reported from London, England@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
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Gary Brian Smith (@MrGarySmith) reported from London, England@virginmedia We agreed after 2 years of slow service you’d upgrade my 2 TiVo boxes to V6 and bring 3 pods to cover dead zones agreed in Nov last year and after 3 missed appointments and you calling me 3 days to confirm the work to do & you still **** it up. #fuckwits
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The Actionable Futurist® Andrew Grill (@AndrewGrill) reported from Kensington, England@virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically
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Brenda (@joybrenda) reported from London, England@virginmedia help why have you made it so difficult to log a landline vault on line. Need to call, as line out of order since friday. I am certain it's systems fault as display message I have seen on previous occasions.
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Lucy Hunte (@HunteLucy) reported from London, England@virginmedia - workman cut through my cable, no Wi-Fi, TV or phone and earliest engineer appointment is Monday??! Completely unacceptable! I work from home and have teens! 😭Help!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Toner (@paul_k_toner) reported@virginmedia what’s the issue in G72 area? Was supposed to be fixed overnight and now set to be out all day?
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Mollipod ✨ twitch streamer 💜 (@mollipod) reported@_Cheebiez I literally moved from virgin media to a different provider last year for this exact problem. Honestly they’re a joke!!
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Serenity Solo Studios (@SerenitySoloDev) reportedVirgin Media may have the best broadband speeds for me, but lying salesmen and Virgins policies really has me thinking about cancelling during this cooldown period. I was told 1000mbps was the maximum speed here. I found out it was 2000mbps. I tried to change as I was unaware of this at the time, due to what the saleman told me, but they wanted to charge me £88 per month or so for the 2gb package when the 1gb only costs £33 per month. Even though the website says £55 per month for the 2gb package. I then asked about the upload spped matching the download speed. At first, I was told this was a different package, not an addon, so it would cost £88 per month in total. What? I then threatened to leave and rejoin with a new package as I was in the cooling off period. I was then told this was an addon for £6 per month. They can't change anything on my package though apparently. It now has to be sent to another team to check through this and I have to wait 5-10 days. This is the most confusing company I have ever dealt with. When joining Sky, I could change my package at any time and still be given the in contract discount. Sky may have slower speeds, but @Virgin have to have to the worst policies that kind of makes me regret changing over. If they say I still have to pay almost triple the cost, I may just take the loss of the broadband speed and move back over to Sky. Virgin are trying to rip me off as their sales representative who came to the door and sold me the package never gave the full information to me and said 1gb was their highest package they had for my area.
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Sandra Robinson (@mrsluc) reported@YeshuaFoxtrot @virginmedia I read on here everyday about issues, I have to be honest they are the best I've had. Three years and never an issue, well apart from the persistant cold calls. I sympathise with people who do, I was with Sky and had to reset my modem 3 times a day.
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Råêl (@Rael571) reported@SisterWalburga I can see it from the biog. link - but I’m an EE customer rather than Sky or Virgin Media, so maybe it doesn’t count for the purpose of the question…
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Robbie Humphries (@RobbieH1972) reported@Ben_Scallan @Glic16 @griptmedia Fair play to you Ben for calling these clowns out 👏👏👏 something you will never see from Rte / virgin media/ newstalk etc.. because they are all on the government payroll
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Danny Morris (@danny_9_morris) reported@virginmedia your internet is a joke, for the past 2 days I’ve had intermittent internet where it drops out for no apparent reason. It’s effected me working from home & tonight has mean I’ve missed 3 goals in the France c Senegal game. Your app says no issues but clearly there is
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Eugene Reid (@eugenereid) reported@virginmedia why can’t we get access to my mobile phone account???? Absolutely terrible service!
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Dr Amir Hamid (@DrAmirHamid) reported@virginmedia we have not had broadband since the 11th of June! You estimate it will only be fixed on the 16th. With no other communications. Very very poor
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Gloucester Glass (@gloucesterglass) reportedGetting more than a little tired of really poor internet in GL2 @virginmedia I rely on it especially with the very poor Virgin/O2 mobile signal in my area. Pull your socks up Virgin this is not what I am paying for. Next week you expect me to connect my landline to my router!