Virgin Media Outage Report in Greater London, England
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The latest reports from users having issues in Greater London come from postal codes NW10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Greater London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Greater London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, City of Westminster, London, Hammersmith, City of London, Paddington, Enfield Town, Kensington, Merton, Greater London, Poplar, Hampstead, Ruislip, Harringay and Barnet.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Phone | |
| Hackney |
Internet | |
| City of Westminster |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Greater London, England
Latest outage, problems and issue reports in Greater London and nearby locations:
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate
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ROB FARACE 💙
(@REDROBB1967) reported
from
Barnet, England
@virginmedia hi any problems reported in London N12? My WiFi is down (again)? Plus my TiVo box has just shut down & told me to reboot
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I am told there is an issue - bit no time given for it being fixed ?
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Morvarid
(@Morvaridp) reported
from
Chigwell, England
@virginmedia absolutely useless customer service, with no knowledge of what to do and how to resolve issues. Each person tells you something different and unable to resolve a problem with WiFi connection! How am I meant to work from home with no internet? They don’t care!
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I can now get WiFi again - not sure what was causing the problem - thanks
-
Lewis 🇪🇺
(@lewistullett) reported
from
Hackney, England
First time in a year that @virginmedia broadband is down. Amazing continual service through the pandemic. Still weird waking up to no WiFi!
-
Richard Cooper
(@toonrich) reported
from
Ilford, England
@virginmedia at 14.40 I was promised a call within 4 hours from your technician. Still waiting... I’d like to go to sleep now but I’m worried I’ll miss his call. BTW it’s about your **** broadband #broadband #virginmediadown #virginmediarubbish
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia The link says no issue - I phoned virgin to report 90 minutes ago and the man in technical support said they would fix - but no time given
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Donnchadh
(@dkurland92) reported
from
Brentford, England
@virginmedia is the service down across #london or ?
-
jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia Okay well I’m currently on hold to speak to a manager in customer care on the phone and have been for nearly an hour so if you’re able to get speed that up it would be much appreciated.
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jordan
(@wharfyoung) reported
from
Poplar, England
@joelycett I need your complaining skills, virgin media are trying to charge me £230 for an account that they cancelled. no one seems to be able to help me on the phone, have spent over 8 hours on the phone in the last month and keep getting hung up on pls help
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Stephen
(@pennacksplace) reported
from
Camberwell, England
Holy **** @virginmedia sent me a refund for an error on a broadband account that was closed over 5 years ago 🙌
-
Richard Cooper
(@toonrich) reported
from
Ilford, England
@virginmedia Slow broadband. I spent ages on the phone to your helpline and s was hen they couldn’t do anything they said an engineer would call. Waited on all day but he didn’t bother.
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jordan
(@wharfyoung) reported
from
Poplar, England
When you spend 2 hours on the phone to @virginmedia about a complaint that’s taken them over a month to respond to and they pretend not to hear you and hang up the phone coincidentally when they close at 9pm. I’m going to lose my **** soon.
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Peter Pinto de Sa
(@peterpintodesa) reported
from
Tottenham, England
@virginmedia hi there is there a problem in N22 area, please. My broadband has been shocking today
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ROB FARACE 💙
(@REDROBB1967) reported
from
Barnet, England
@virginmedia I did & it said no issues. I have an engineer booked for tomorrow evening. Thanks
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Neil Carter
(@Coq_Au_Ginge) reported
from
Ilford, England
@virginmedia Good afternoon. I’ve recently received some calls purportedly from Virginmedia saying that our internet isn’t working as it should and that they need to fix it. Are these calls legitimate please?
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia I was promised a call back from an engineer within 4 hours over 6 hours ago and nothing has happened yet my broadband and tv is still not working?
-
Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Lu 🌸
(@LucyCrossiing) reported
@virginmedia Any compensation for your 12 hour outage?
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Mitin Parmar
(@MitinParmar) reported
@virginmedia Lies! Still not working for us! 🤬
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Robert Bailey
(@Bunglebob66) reported
@timeforgin7 @virginmedia I'm in Medway (Kent) and had issues all night last night. 🤯😤
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Brad Allen
(@brad87wwfc) reported
@virginmedia What refund will I receive for a service I’ve paid for and not had?
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Adrian
(@AdriianFTW) reported
@virginmedia This is why I’ve left the pathetic Virgin Media… lack of customer service or any care whatsoever. Strongly advise making a switch to @Hyperoptic if you’re looking for a reliable service provider.
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Owen Ennis
(@JustOwenE) reported
@virginmedia You say that you have restored services, but I still cannot reconnect to my WiFi, it keeps showing an issue as if it is not connected to the internet so we are still unable to use our WiFi. Just for the record, this is in the Cheltenham area.
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Laughing man
(@EasymelonB) reported
@virginmedia you truly are a joke are you not. We must laugh the amount of people rely on WiFi is almost scary you should charge less as the hate would then be less. People can chill out as its something that can't be helped as its a sub par service, price is the problem
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Maths.co.uk
(@primarymaths) reported
@virginmedia All the phone lines for our business use VOIP via internet. So not only could we not support our customers via email, but neither could they call any of our helplines either.... definitely not a good morning ;(
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ni
(@niyameow) reported
@virginmedia you should be issusing refunds disgraceful service.
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SDU Goten
(@sdugoten) reported
@gm8arv @Jaym7t5 @virginmedia Don't do that. When their network is down, everything is down including that backup sim. Use another company if you want a backup sim.