Virgin Media Outage Report in Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Greater London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Greater London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of London, London, Ilford, Hammersmith, Waltham Forest, Croydon, Wembley, Merton, Islington, Kensington, Hackney, City of Westminster, Newham, Southwark and Watford.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Internet | |
| London |
Internet | |
| Ilford |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Greater London, England
Latest outage, problems and issue reports in Greater London and nearby locations:
-
Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia I've had the issue for several months. Used to have no problems. Moving the router seems to have resolved it.
-
David
(@davidatdisney) reported
from
City of London, England
Five jobs I've had: - Paper boy - Virgin Media Customer Service Rep - Lloyds Bank Customer Service Rep - Special Needs Camp Counsellor - Actuary
-
Shanil Kawol
(@ShanilKawol) reported
from
Harrow Weald, England
@virginmedia The internet has been cutting off everyday the past week. 1st engineer came 2 days ago. He didn't fix it. 2nd engineer came yesterday and said he will come back today with new router. He didn't come... On the phone we are put on hold forever. Here as last resort now.
-
Sujal Shah
(@sujii_shah) reported
from
Kensington, England
First time I’ve ever finished my data on my phone because I had to keep tethering internet at home because @virginmedia can’t be bothered to fix the internet at my house. Mum, dad if I die this weekend and can’t contact you, you can blame @virginmedia 😡
-
Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Thanks. It’s only been down this morning. I’m advised it’ll be back by 4pm. So I lose one day of study/work and have no recompense because it isn’t 2 days. I can’t wait to leave Virgin Media but feel trapped. Not a good place to be.
-
SUE ROSNER
(@Storkybird) reported
from
Ilford, England
Appalling service from Virgin media. Internet down in our house since Thursday - appalling customer service and still no internet after 4 days.
-
Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia Before I moved the router, I kept on losing Internet connectivity in other rooms in my one floor flat on my phone. No issue in my living room where the router is located. I would have to disconnect Wi-Fi on my phone, then reconnect. I moved the router by a about 1 foot. Now fine
-
Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia No. Ever since I've had broadband, the router (of which yours is my third), has been pretty much in the same place. I've had your service for maybe 3 years. The issue is relatively recent. The nearest items are 1) my PC 2) loudspeaker. 1/2
-
Ally Dear
(@dear_allison) reported
from
Poplar, England
@virginmedia I’m trying to cancel my shitty overpriced virgin media and I’ve been on hold for 40 mins with no answer. Quick enough to take my money though. Wankers
-
Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia I did. This is where this conversation started. The first time I tested using, it claimed all was well. Substantially it simply advised me to restart the router. It was not of any help, hence I moved the router, which resolved the issue & uninstalled the app.
-
Bronte Jackson
(@bronte_jackson1) reported
from
Lambeth, England
finally fed up of numerous phone calls and complaints to @virginmedia after having no broadband for nearly 8 weeks.Going to change provider, A) customer service is shocking, B) they lied to my face as to when the so called problem was going to be fixed.Don’t go with them, EVER!
-
Steve 'Buzz' Pearce
(@stevebuzzpearce) reported
from
Camden Town, England
@GavinWilkie @beeshi @virginmedia Same. @virginmedia I’m switching because of your crazy high pricing and a year of promises to fix but only if I pay more. 200mb promise, never ever got higher than 50mb, peak times are dismal at 0.5mb. Bye.
-
Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia As I said, I’ve done the pin reset thing as Ben suggested. I’m fed up trying to fix something that wasn’t my fault. And I won’t get any recompense. I feel trapped by @virginmedia Can’t wait to escape
-
Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia please check status in IG2 area, Internet gone down.....again
-
Riccardo Servini
(@RicBebop) reported
from
Lambeth, England
@mrbonturcode @virginmedia That whole entire service is bullshit.
-
Daphne Clifton
(@daphnemotivates) reported
from
London, England
No internet this morning @virginmedia , who kindly say I only get a refund on this service if it’s down for TWO DAYS! How on earth do they get away with such shabby service. Please tell me if I’m running my business that shabbily #unhappybusinessperformancoachtoday!
-
Aletheia
(@AletheiaYoga) reported
from
Hackney, England
Utterly horrendous experience trying to cancel my @virginmedia account! YES, that’s right, I am venting via twitter, for some reason it helps with the #stress
-
Reggie The Dachshund
(@K9Reggie) reported
from
Walthamstow, England
Sorry to hear that you’re having issues with @virginmedia , I’ve been waiting since February for my installation, is it worth the wait 🤔
-
Marina Sharma
(@marinaGraham7) reported
from
Hounslow, England
@virginmedia Unfortunately none of what you have posted in the link applies as technically I have not list any service just can’t watch it in the room in which I wanted it to be. Should’ve just cancelled my contracts and gone to sky #Professional
-
Luminousbeige
(@LuminousBeige) reported
from
Camden Town, England
Trying to cancel virgin media @VirginMedia_One is like trying to achieve alchemy from shit - just can’t seem to get through and when I go they pass me over to a new department. Ffs 25 mins on the phone now
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Fitzy 🍀
(@Fitzy_072) reported
@virginmedia Hi NL, I understand you are busy. I have not been able to get through to Virgin no. I simply need to process to replace my router. I have tried the normal restarts and the Virgin apps. The signal simply drops since the router was upgraded.
-
Dennis Farrell
(@denfazzer) reported
@virginmedia Not received a thing. Broadband is not in every room due to poor kit not working. New kit only due in at the end of the month and I have to call back to order it. Do you think it’s fair I pay full wack?
-
L.D
(@lee_davi1810) reported
@MartinSLewis, @virginmedia, Martin currently tied to VM (no phone line), and have to downsize (financial reasons), currently paying £58 for TV/Phone/BB. VM want £40 for broadband-only? (new cust £26?) I can't move to BT/SKY as no line, pls help!
-
Libby Simpson
(@LibbySi35941866) reported
@virginmedia Not a customer ATM. I closed the account on December 2019
-
Ashley Saunders
(@AshSaunders1999) reported
@virginmedia Possibly but we are not wanting to purchase these at more expense when we should be getting that service already...
-
InJail
(@InJail4) reported
@virginmedia what is this then? Intelligent WiFi Plus Service: Virgin Media customers only. £5 per month (except Ultimate Oomph and Gig1 customers, where it is included for no additional monthly charge)
-
Hugh Ramsey
(@ramseyhugh) reported
@virginmedia Awful after sales as been told each day in a queue. Very long queue as been in it for over 3 weeks, and, certainly not gonna wait on a phone line for hours.
-
elmsyjo
(@elmsyjo) reported
@virginmedia No it’s constant with the hub. It has to re booted several times a day and I can’t get a signal in any other rooms
-
InJail
(@InJail4) reported
@virginmedia Is there any advantage to being a Gig1 customer? It's not feeling like it at the moment!
-
Chris McChesney
(@VirtualCMC) reported
@virginmedia Spent 4 hours on hold to extend my broadband termination date. Then told they couldn't help me and I would have to be placed back in the queue. Now waiting to see if I get anyone before 6pm. Can you please just take my money? Please? It's over £60 a month. #StayConnected