Virgin Media Outage Report in Greater London, England
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The latest reports from users having issues in Greater London come from postal codes NW10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Greater London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Greater London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Greater London, England
The most recent Virgin Media outage reports came from the following cities: Harringay, London, Croydon, Southwark, Southall, Hounslow, Hackney, Paddington, Poplar, Barnet, Ilford, City of Westminster, Newham, Hayes and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Wi-fi | |
| Harringay |
Internet | |
| London |
Internet | |
| Croydon |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Greater London, England
Latest outage, problems and issue reports in Greater London and nearby locations:
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia still waiting for my call back re my complaint C-291120591. It is ridiculous one has to wait so long for a phone call, it’s not I require an engineer to attend!!! Is this your example of customer service? Joke
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
I wonder which would be quicker, for Virgin Media to fix the area fault around where I live, or for me to just move house and get a new ISP
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please
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Brian Ging
(@brianging) reported
from
Ealing, England
@virginmedia I've called 4-5 times. The only time I get though is when I select the option to upgrade my services 🤔 Strangely not at home to people wanting to cancel.
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Ethan Greenwood
(@Ethanisraelite) reported
from
Barnet, England
No #Virginbroadband in #Edgware @InsideEdgware #HA8 anyone else having a problem? @virginmedia
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Matt Davies
(@TohottoTrott) reported
from
Harrow Weald, England
@virginmedia I reported this over 24 hours ago, after doing your test I have an appointment for Saturday!!!! That’s not a good service, please come back with a better solution
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia Thanks couldn't help and I have stopped waiting. All I wanted to was change my password as I had forgotten it 🙄😕😔
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!
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Matt Davies
(@TohottoTrott) reported
from
Harrow Weald, England
@virginmedia any idea how long the broadband is going to be down?
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Salma Kasmani
(@Skizzle80) reported
from
Enfield Lock, England
@virginmedia usually your customer service is quality, why has it taken an hour. YES AN HOUR for anyone to even register my call about having no #broadband wifi at home when there’s a #lockdown2021 Kindly respond.
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Asad Moghal
(@AsadMoghal) reported
from
Kensington, England
Why does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?
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Fede Amati
(@FedeAmati) reported
from
Loughton, England
Yo @virginmedia I’m trying to report a data breach as a customer of yours whose details were taken and I cannot get through for love nor money. Where is your #customerservice please thanks
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Stephen Brian Lowe
(@StephenBLowe) reported
from
Kingston upon Thames, England
@virginmedia internet has gone incredibly slow over the past 24hrs around the Kingston area. Any reason why?
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Alison Carter
(@AllyThornton) reported
from
Kingston upon Thames, England
@virginmedia any idea on what is happening in the Kingston Upon Thames area or how long it’ll take to resolve? Impossible to WFH right now. Previous issues with your service makes me worried!
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Alex Lewis
(@alewis2106) reported
from
London, England
Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!
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Danny Clark
(@PaxtonDan515) reported
from
Enfield Lock, England
@virginmedia your process for cancelling a contract is awful... no doubt telling your operators to keep hanging up. Wankers
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Foss
(@fackjossey) reported
from
Camden Town, England
@virginmedia our cable doesn’t fit as it should (we were told an easy installation and just the box is required), and my partner is getting no response from anyone to help...? Just moved into a new flat with no wifi now so not ideal
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@Thecarmagdriver @virginmedia 1) ISP hardware is total shite (Virgin in Particular) don’t use it. It is worth what you paid for it £0. 2) Draytek router and Ruckus wifi (connected via Cat6) is what you need to distribute throughout house (a single WiFi point is never going to work)! 3) it will cost money!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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bO MIDWINTEr
(@bomidwinter) reported
@Xsophie_masonX @virginmedia I’ve never ever experienced customer service so bad in my life…. A guy on the phone literally almost reduced me to tears after accusing me of lying and constantly interrupting me…. I’ve dealt with violent patients more likeable
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bO MIDWINTEr
(@bomidwinter) reported
@virginmedia trying to tell your customer service team that I have to end the contract, as I’m allowed to do, yet I’m told I’m a liar and I don’t even have a contract? But also told that I have a payment left of my contract………. What on earth????
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Jan
(@jan_baskerville) reported
@virginhelp I still haven’t heard from Virgin media re my email account. I have spent hrs trying to sort this out over the last few months.I have now deleted my email acc.I do not want to spend time phoning. Please give me an email address or address I can write to. Bad service.
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Carrie Wall
(@cazwall05) reported
@virginmedia After 3 hours I finally got through, not fully resolved but made a complaint 😶 appalling customer service
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Martha Rose Webb
(@martharosewebb) reported
Upload of speed of 0.06 on a 1gig plan preventing me from working all of today (not just calls but accessing any website, emails, files etc as everything is online) and best @virginmedia can do is monitor the issue for the next 3 days…
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Rhi Red
(@SpoopySpoonie) reported
@virginmedia This just opens the home page with the sign in that insists newly changed passwords are wrong.
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Jac
(@westywoot) reported
@virginmedia Nope. Still no internet today. No response from my email complaint. No one responding to my WhatsApp contact initiated today.
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Fred Irwin
(@fredwin) reported
@virginmedia It's not even showing that we've got an appointment on Saturday!? It's bad enough to keep us waiting that long but now we've no way of knowing if you're actually coming?
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Tezcatcatl
(@Tezcatcatl1) reported
@virginmedia looking for some help. Can't get a stable connection on psn, disconnecting constantly. Tried to sign up to community forum but don't get verification email.
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Kevin McGuinness
(@McGuinnessKevin) reported
@alexbloor It’s basically BT being allowed to swallow up EE all over again. That should have never been allowed, also Virgin Media and o2 joining forces should have been stopped also.