Virgin Media Outage Report in Greater London, England
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The latest reports from users having issues in Greater London come from postal codes NW10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Greater London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Greater London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, West Molesey, Southwark, City of Westminster, Hackney, Ilford, Camden Town, Wembley, Orpington, Poplar, Harringay, Croydon, Islington, Ealing and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| West Molesey |
Internet | |
| London |
Total Blackout | |
| Southwark |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Greater London, England
Latest outage, problems and issue reports in Greater London and nearby locations:
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Ian Briggs
(@ianbriggs) reported
from
Croydon, England
@virginmedia your customer service is a joke!!! We're being charged £10 extra on a bill which was already agreed to be paid LAST FRIDAY, which I did at a paypoint up the road,we never pay by direct debit because Mum always likes to pay at the end of every month because that's
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Hari Patel
(@harispurs82) reported
from
Hackney, England
Thank virgin media just received the email. I trust you can sort out the issue without any further problems
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Matt Angelo
(@matt_angelo_84) reported
from
Bromley, England
@SkyHelpTeam Internet down again! Asking to book an engineer through mysky app again but think it’s time to cancel and move to @virginmedia This is the 3rd Engineer visit this year #poorservice
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orion
(@OrionHombre) reported
from
Tottenham, England
@lucyhunt3 @virginmedia DNS issue, fixed when i changed my DNS, google it 😊
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Boucherie Sanzot
(@manurequejo500) reported
from
Islington, England
@virginmedia down once again. Data breach confirmed and useless Customer Service line. All fine.
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Janis Sinaj (PISCES)
(@sinajtojayz) reported
from
Ilford, England
@virginmedia I’m disappointed to say the least. I’ve requested for my service to be cancelled instead you sign me up for a new package and add an extra £10 to my bill.i no longer want your service..!
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Rosella Degori
(@RosellaDegori) reported
from
Tottenham, England
@virginmedia Hi, according to the link there's no known issue, but the thing is the issue is here and the wifi is still down. No matter how many times I'm resetting the router.
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Gemzar
(@Gemzar) reported
from
Tottenham, England
@virginmedia @mrhcarlin Can confirm down in N15.
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Befitat50
(@befitat50) reported
from
Camberwell, England
@virginmedia it’s frustrating that virgin media CAN NOT fix our broadband and internet in Sw4 8Dw!!!! We’ve been waiting for more than a week and still slipping to another day and so on! I’ve had enough and moving to a better provider Sky...
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EuropeanNick 🇪🇺
(@EuropeanNick) reported
from
Islington, England
N4 area Virgin Media internet down #virginmediadown #virginmedia @virginmedia @VirginMediaNews
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Jess Hayne
(@JLHayne) reported
from
Islington, England
@virginmedia internet down in north London- when’s this going to be fixed and can I expect a refund.
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Mariana Graca
(@M_LCGraca) reported
from
Hackney, England
@virginmedia @EstherdeJ @virginmedia also been down in Hackney East London
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Tim Atkins
(@TimAtkinsPhoto) reported
from
Hackney, England
@virginmedia It’s fibre only. How do I cancel when customer service is so bad! I have had 2 calls ended tonight as they don’t want to cancel my contract. So bad. Your front of house is appalling and can tell by the number of complaints on here in such a short space of time. :(
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Mike Keogh
(@mikelondonse) reported
from
London, England
@virginmedia This is Another box down the bottom of Vicar's hill. Your guys can repair both in the same trip! Enjoy....!
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Melanie Nebuchadnezzar-ne$$ Gothic Princess
(@MeLadyFreshness) reported
from
Islington, England
Brilliant. @virginmedia outage - site not working so can't even check my area for disruptions - and no out-of-hours team on the phone!
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David James
(@Justme_uk) reported
from
Islington, England
@OrionHombre @CaitMurray9 @virginmedia May help if you tell others how to do that
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Ian Briggs
(@ianbriggs) reported
from
Croydon, England
@virginmedia the end of every month is when Mum receives my late Dad's money and we get a stupid paper charge,not everyone can pay by direct debit!!! very disappointed
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raymond Barker
(@RaymondBarker4) reported
from
Camberwell, England
@billzo86 @virginmedia I got a reply saying some people are having problems playing fifa I'm 61 years of age I don't play fifa I'm a big boy now
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia I have run all the checks and it’s still really slow, can you advise who I contact to resolve this .
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orion
(@OrionHombre) reported
from
Tottenham, England
@CaitMurray9 @virginmedia Looks like a DNS issue, changed DNS and now working
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Kemp
(@Kempie26) reported
@virginmedia the worlds worst customer service. I’ve been disconnected 3 times now when I get transferred. I bet you’ll be getting in touch pretty sharpish when I cancel my direct debit won’t you.
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AK Faulkner 🏳️🌈
(@PoopRaven) reported
@virginmedia You know what, I'm out of contract, I'm just going to cancel the direct debit. I've had enough of this ****. I'd rather have broadband at half the speed than keep paying for services I'm not using. Bye @virginmedia. Not that you care.
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aimee
(@aimee6br) reported
@virginmedia what the yell is happening with your customer service line ?? For the past 4 days I’ve tried to ring up and been on hold for over an hour 😡😡😡😡
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Barnsy
(@BarnsyFN) reported
@Rxryfn @virginmedia yh mines been so **** the past month
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caroline gray
(@g_carrie21) reported
@virginmedia Have been through all "tips" on your website and cannot get through to either 150 or the 0345 number either kicked out or engaged then kicked out. Wifi signal completely crashing all week, i am at the end of my tether
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Dean Murray
(@DeanCOVERIMAGES) reported
@virginmedia Hello, is there are estimated waiting time to speak to your colleagues on phone pls? Been holding a long while on a phone with poor signal (which could drop out any second).
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Mad Commuter
(@wrigley003) reported
@virginmedia I’d like to cancel yet I am told to call. When I call it says the number is not available. Please let me know what I can do
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Viktoriya Wilton
(@viktoriyawilton) reported
@virginmedia can I talk to someone about cancelling my broadband please? The website gives no help or way to chat to anyone. Waiting time in the phone is ridiculous and after I get through to someone in the end, the connection miraculously drops. Please HELP!
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Myke
(@mykorl) reported
@virginmedia Says nothing about the engineer making out it’s fixed then broken again straight after with a new error code. I’ve had to register for compensation twice now so surely the timer resets no?
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Grey
(@NeedsMoreGrey) reported
Hey, @virginmedia, I’m done messing around now. I want to make a Subject Access Request to support the case I am opening with CISAS. What is the best way to do this?