Virgin Media Outage Report in Greater London, England

Problems in the last 24 hours in Greater London, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Greater London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, City of Westminster, Kingston upon Thames, Enfield Town, Westminster Abbey, Croydon, Brent, Camden Town, Hackney, Islington, Paddington, Southwark, Walton-on-Thames, and Waltham Forest.

City	Problem Type	Report Time
London	Internet	4 minutes ago
London	Internet	32 minutes ago
London	Wi-fi	39 minutes ago
London	Wi-fi	1 hour ago
London	Phone	1 hour ago
London	Total Blackout	3 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Greater London, England

Latest outage, problems and issue reports in Greater London and nearby locations:

• 
  𝕞 𝕒 𝕣 𝕚 𝕖 (@marie_haggerx) reported 4 minutes ago from Borehamwood, England

  Why am I seeing this message @virginmedia when trying to watch the football on my iPad? I have watched it many times on this device now I am seeing this message .... PLEASE HELP!

• 
  lisa sibley (@citigirly) reported 5 minutes ago from London, England

  @virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting

• 
  dj bosher (@djbosher) reported 7 minutes ago from Kensington, England

  Wifi fail incoming, **** you virgin media

• 
  Ben Darlow (@kapowaz) reported 11 minutes ago from Richmond, England

  I wonder which would be quicker, for Virgin Media to fix the area fault around where I live, or for me to just move house and get a new ISP

• 
  sarah smith (@sehsmiffy) reported 21 minutes ago from Richmond, England

  Dont waste your money , they even gave us a booster so the wifi reaches upstairs ... does it bollocks !!! Biggest pile of **** is virgin media !!! #VirginMediaSale

• 
  linda holmes (@pussinpjs1) reported 30 minutes ago from London, England

  @virginmedia Thanks couldn't help and I have stopped waiting. All I wanted to was change my password as I had forgotten it 🙄😕😔

• 
  Ollie Toogood (@OllieToogood) reported 31 minutes ago from Islington, England

  @virginmedia still waiting for my call back re my complaint C-291120591. It is ridiculous one has to wait so long for a phone call, it’s not I require an engineer to attend!!! Is this your example of customer service? Joke

• 
  Alex Lewis (@alewis2106) reported 36 minutes ago from London, England

  Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!

• 
  Foss (@fackjossey) reported 36 minutes ago from Camden Town, England

  @virginmedia our cable doesn’t fit as it should (we were told an easy installation and just the box is required), and my partner is getting no response from anyone to help...? Just moved into a new flat with no wifi now so not ideal

• 
  Brian Ging (@brianging) reported 37 minutes ago from Ealing, England

  @virginmedia I've called 4-5 times. The only time I get though is when I select the option to upgrade my services 🤔 Strangely not at home to people wanting to cancel.

• 
  Danny Clark (@PaxtonDan515) reported 43 minutes ago from Enfield Lock, England

  @virginmedia your process for cancelling a contract is awful... no doubt telling your operators to keep hanging up. Wankers

• 
  annwyllie (@annwyllie) reported 46 minutes ago from Richmond, England

  @virginmedia yet more non working channels. Few itv and sky channels not working. Just why do I continue using you when there's always some sort of issue. Wait time on phone is over an hour! Such bad service

• 
  Alex Lewis (@alewis2106) reported 48 minutes ago from London, England

  @virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.

• 
  T (@Miaopow) reported 48 minutes ago from Richmond, England

  @virginmedia why is it when I do FaceTime or WhatsApp messenger to someone also on Virgin network it doesn’t allow me to? And I have to go to my 4G. That seems ridiculous!

• 
  Ssb316 (@ssb316) reported 53 minutes ago from London, England

  @virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.

• 
  Alex Lewis (@alewis2106) reported 54 minutes ago from London, England

  @virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!

• 
  Asad Moghal (@AsadMoghal) reported 54 minutes ago from Kensington, England

  Why does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?

• 
  Ben Darlow (@kapowaz) reported 54 minutes ago from Richmond, England

  One month of constant disconnections, poor upload / download speeds from Virgin Media. Not that it’s particularly important to have working broadband when you’re all working from home and can’t physically spend Christmas with your family. What an absolute joke.

• 
  lisa sibley (@citigirly) reported 55 minutes ago from London, England

  @virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please

• 
  Matthew Carter (@matthewcarter7) reported 56 minutes ago from London, England

  @Thecarmagdriver @virginmedia 1) ISP hardware is total shite (Virgin in Particular) don’t use it. It is worth what you paid for it £0. 2) Draytek router and Ruckus wifi (connected via Cat6) is what you need to distribute throughout house (a single WiFi point is never going to work)! 3) it will cost money!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark K (@kolokube) reported 5 minutes ago

  @virginmedia I have called every day for the past five days. Your CS promised to call back – they didn't! I still don't have an incoming service & you can't provide me with a PAC. You are holding my number to ransom. I want compensation for the HOURS spent trying to resolve this. #OFCOM

• 
  Eithne White (@Eithne_White) reported 5 minutes ago

  @virginmedia Ok the call agents did not help at all. I have phoned several times so I am not doing that again. I will be at work Friday morning, then have to travel back from Derby so wont be available until after 2pm at the earliest depending on the traffic.

• 
  Jay™ (@jasmine_marien) reported 5 minutes ago

  @virginmedia I can only check the signal in the rooms where I have signal. If I try and run anything from the room with hardly any, I -understandably- lose signal and it can’t. Like the app won’t even rec WifiMax to me because it will lose signal halfway through checking issues.

• 
  rachel (@kinbaj) reported 11 minutes ago

  @virginmedia my wifi is down!!!! can u hire me and I fix it myself at ur hq

• 
  TheFourhead (@TFourhead) reported 14 minutes ago

  @virginmedia I've been told it's a cancellation fee of £96 per service!! All I'd like to do is remove the TV and landline and stay with the internet if this can actually be arranged. I was told it would be £44 a month for internet which I'm happy to pay

• 
  I_hate_Jamie_Oliver (@pipehitterz) reported 15 minutes ago

  @virginmedia you've now locked me out for 60 minutes and sent me a link to sign back in sign back in to a email that doesn't Work and a password I don't know outstanding

• 
  Simon E 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴‍☠️ (@thelazydj) reported 17 minutes ago

  So @virginmedia Internet has been down since 3am in the ta63hy area. Not sure why it takes so long to fix. All my previous providers had it up. And running again in a couple of hours max. I'm a new customer and this isn't what I was expecting at all! Everything runs off the 1/2

• 
  Danny Walker (@Wa72279508Danny) reported 18 minutes ago

  @virginmedia I’m at work. I’ve called up and you won’t talk to me because I don’t know my password. I never set one up. And I don’t know what you’ve charged me for so I can’t give you my bill. I don’t even know how I’ve got a bill

• 
  I_hate_Jamie_Oliver (@pipehitterz) reported 21 minutes ago

  @virginmedia cable you need a pin Number password to access anything the temp one you've sent doesn't Work

• 
  Owen Stillman (@IT_Owain) reported 21 minutes ago

  @virginmedia Just for the record here, none of this was mentioned. In fact, your caller told me "this is what everyone will be getting, all providers are doing the same". But hey, you've got the call records. Might be worth a listen. I'll raise a complaint in the meantime