Virgin Media outages and service status in Greater London, England

Problems in the last 24 hours in Greater London, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Greater London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Westminster Abbey, Paddington, Greater London, and Kensington.

City	Problem Type	Report Time
London	Total Blackout	4 hours ago
London	Internet	7 hours ago
London	Wi-fi	8 hours ago
London	Total Blackout	8 hours ago
London	E-mail	10 hours ago
London	Wi-fi	11 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Greater London, England

Latest outage, problems and issue reports in Greater London and nearby locations:

• 
  Rhys (@_RhysThorne) reported 2 minutes ago from London, England

  @virginmedia have to be *the* most unreliable WiFi providers. 2 days with no internet and it’s still not working!

• 
  Michael James Weaver (@Weaverfooty14) reported 3 minutes ago from London, England

  @virginmedia recently joined virgin for broadband and it isn't cheap its amazing when it works but every night recently it has gone down and when you check the app it says engineers are working on resolving an issue is there a update with this please as its so frustrating

• 
  Terri (@Rex_Comms) reported 4 minutes ago from London, England

  Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.

• 
  Mary (@SandraS80775853) reported 8 minutes ago from London, England

  @virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.

• 
  anne hill (@gorgeousuk) reported 14 minutes ago from London, England

  @virginmedia can you tell me why we had internet issues for the last three days which are now solved, but I still cannot get Netflix, iPlayer, Amazon prime video or Now Tv. I am sick of paying for extra tv services I cannot access. Would you like to refund me for these days?

• 
  Abu Siddiki (@ABSiddiki) reported 14 minutes ago from London, England

  @virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)

• 
  Gary Brian Smith (@MrGarySmith) reported 15 minutes ago from London, England

  @virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!

• 
  royal 🌈 (@elthampalacegay) reported 16 minutes ago from London, England

  Can you please just sort out the broadband issues in SE9 @virginmedia Been ongoing since the 30th with timeline of resolution continually moving out.

• 
  William Warren (@willhenrywarren) reported 23 minutes ago from London, England

  @virginmedia @trickythecat Will affected users get a refund for the lack of service? We haven't had internet for a week.

• 
  Foodwise Woman (@FoodwiseWomen) reported 24 minutes ago from Kensington, England

  I’m trying to live chat to @virginmedia to see if they can install a Hub 5 router in our area as Apple reporting privacy problems with existing router. I’m on hold for a ‘live’ agent but their Terri Triage BOT requires me to press the ‘Yes I’ll hold button’ every 40secs. 😱😱😱

• 
  Gabor (@GaborPfalzer) reported 25 minutes ago from Kensington, England

  @virginmedia After the two hour chat, it was finally resolved. Wife have arranged an internet connection to our new flat before this(with Virgin btw), took 5 minutes. Lot of hoops to jump through to cancel, when I just wanted to get it over with. No offers, just cancel.

• 
  Gabriela Lungu (@GabrielaLungu) reported 26 minutes ago from Kensington, England

  @virginmedia Right… in the meantime I trust you won’t charge us. No service should at least mean no pay. If not also a bonus for the disruption and the frustration caused 😑

• 
  Gabor (@GaborPfalzer) reported 27 minutes ago from Kensington, England

  @AbzAaron @virginmedia Even better… if you don’t play along, nobody else will cancel it. You can’t even hang up on the sales pitch.

• 
  Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported 30 minutes ago from London, England

  @virginmedia Whats is happening ?? Been put in a queue only to have the CV phone put down on me twice without even talking to an operator ? What do I need to do to speak to someone??

• 
  MarcHayo (@markhayo) reported 31 minutes ago from Kensington, England

  Well done to the engineers @virginmedia for sorting out my internet in Earl’s Court (ahead of time as usual). I appreciate that people have genuine problems, but we need to keep a sense of proportion. Especially compared with brave Ukrainians who face far worse troubles than us.

• 
  Burnley Dave:Not woke just human.💙🌈🍺🇪🇺 (@tlcko1882) reported 42 minutes ago from London, England

  @journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.

• 
  lisa sibley (@citigirly) reported 42 minutes ago from London, England

  @virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.

• 
  Gabor (@GaborPfalzer) reported 55 minutes ago from Kensington, England

  @Mike_Randazzo1 @virginmedia Oh, they did let me cancel, but I had to answer about 3 “last question”s before they proceeded 5 minute response time on chat, took me nearly two hours, after the 4 hours it took to connect an agent. We could get a contract with a credit check in 5 minutes.

• 
  Vegan join the PCS Union (@Veganforever67) reported 58 minutes ago from London, England

  @virginmedia I think I may actually be free from #Virginmedia at last other times I phoned up I got someone who just basically lied to me and extending my contract but this time I phoned up to cancel the contract and actually spoke to a very nice man so hopefully it's all done

• 
  Mary (@SandraS80775853) reported 59 minutes ago from London, England

  @virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  LA Saw OASIS! 🧡 🎶 (@lelly401) reported 2 minutes ago

  @sme30 @virginmedia @NetflixUK Bloody hell. Would have been easier to cancel Netflix! 🤦 Maybe try and upgrade on ur box and see if Netflix now comes as standard with upgrades.... Then cancel the stand alone one? 😬🤷

• 
  AM (@itsmeitsmeandy) reported 4 minutes ago

  @bt_uk and by any chance if you @giffgaff can actually get of your backsides and at the very least give me a engineer appointment date been waiting a month now nothing maybe i should cut out the middle man and contact your friends @virginmedia directly

• 
  AlexFFS (@AlexBMastro) reported 5 minutes ago

  @virginmedia I find it unacceptable that a service that costs £50 per month has an outage on a weekly basis... current outage has been going on since Friday night, nearly 24 hours already without a working connection. how is this possible ? And on a weekend as well

• 
  A Dunlop Landscapes 🌳⚒️🧱 (@alanfdunlop) reported 5 minutes ago

  @ifeeltheneed_ Mine has been offline for the last two months, had an upgrade of virgin media that came with a new WiFi connection. That coincided with my surgery, managed to have the new hub up & running with some help but haven’t been able to access the solar inverter to reset so far.

• 
  Dylhen (@djdylhen) reported 8 minutes ago

  @virginmedia Can you advise on what's happening with services in B30 please?Broadband has gone down.

• 
  Luke Hayes (@Lukeytoons) reported 9 minutes ago

  Why can't you cancel a contract with @virginmedia like you can a subscription service. I.e you select you want to cancel and from the contract end date you lose service. Keep being told i need to phone 30 days before #cancel #contract

• 
  Steve (@TykeSteve) reported 10 minutes ago

  @keithapearson @virginmedia That must be for the orange idiot??

• 
  CymroGlyn 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🏉🍾♿️ (@cymroglyn) reported 11 minutes ago

  @virginmedia You should be keeping an eye out for this sort of criminal activity, creates profiles for most large UK companies so they can reply to any complaints and get the customer to download software so they can compensation…and rob them. Report them to X

• 
  Fredo (@6ixFredo) reported 13 minutes ago

  @virginmedia I have dm’d you the issue.

• 
  Martinayres65@outloo (@Martinayres65o1) reported 15 minutes ago

  @virginmedia it’s now been an hour since the promised call from you. Given we have been without broadband & TV since Friday I would have thought you would make it a priority. Seems Virgin doesn’t care about its customers. Happy to take money whilst delivering no service