Virgin Media Outage Report in Royal Kensington and Chelsea, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royal Kensington and Chelsea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royal Kensington and Chelsea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Royal Kensington and Chelsea, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, City of London, Stepney, Hackney, Hammersmith, Bromley, Croydon, Watford, Hayes, Beckenham, Chigwell, Wembley, Camden Town and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Internet | |
| City of London |
Wi-fi | |
| London |
||
| London |
Internet | |
| Stepney |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Royal Kensington and Chelsea, England
Latest outage, problems and issue reports in Royal Kensington and Chelsea and nearby locations:
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sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋
(@mgrazia_baf) reported
from
London, England
In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband
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Scott Brindley
(@scottyboy1973) reported
from
Stratford, England
@BBCWatchdog Can you look into @virginmedia appalling service and dreadful customer service. This is my 7th day with out internet and all I get is fobbed off. Not acceptable service. #virginmedia #fixmybroadband #poorcustomerservice
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Fiorenza M. J. Panke 🇪🇺
(@FiorePanke) reported
from
Islington, England
@virginmedia Internet is down! It’s connected but it doesn’t work! I tried everything, also calling your support team but still on hold!
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia @curu You don’t need to take my details. You just need to be able to communicate clearly what is going on. I finally spoke to someone who said there’d been ‘a breakdown in the digital network in the area’ - whatever that means - and gave a 2am estimated time of resolution. 🤞
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Elif Nur Karlidag
(@elifnur) reported
from
Camden Town, England
@virginmedia 1.I have a huge problem, I have received my installation pack today, after a long wait. I have ordered the big bundle with the finer internet. The installation pack didn’t include a router. I called your customer service, after talking to some other departments I hav
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Majid Ravandi
(@majrav) reported
from
City of London, England
@virginmedia without doubt the most DISGRACEFUL service EVER. You constantly attempt to take advantage of elderly vulnerable adults. We have been trying for weeks to talk to u & have me put on as authority to talk, & you won’t help, but you continue to send threatening letters.
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Tony Way - Bloke off the telly (+Films)
(@tonypaulway) reported
from
Hackney, England
@profanityswan I mean, his pinned Tweet is a public complaint to Virgin Media customer service from 2016. So that’s what your dealing with.
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MrMystical
(@Tunjihi_MCFC) reported
from
Tottenham, England
@virginmedia what is your customer service email address
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Nikhil Saglani
(@Nikhil_Saglani) reported
from
Barnet, England
@virginmedia Be nice to get an answer on the phone as to why I’ve been charged £60 for leaving despite you guys not being able to service our new house - and telling us we’d face no leaving fee. Sat on hold three times for 30+ minutes. Great service!
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Mate Parlov
(@BenAlderweireld) reported
from
London, England
@virginmedia omds can you sort out your ‘service’
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Bronwyn MacDonald
(@BronBron283) reported
from
Merton, England
@virginmedia your customer service is shocking! Been trying to fix my WiFi (no internet connection). You won’t send someone to help but rather send a letter on “how to fix it” Gone are the days of actual help instead I’m being spoken to like I’m stupid.
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@BBQColin @virginmedia Fingers crossed they resolve it soon. No amount of money can make up for it, I would just like decent customer service that gives you concise, current and correct information as well as regular updates #virginmedia #fixmybroadband #poorcustomerservice
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia For the first time, I got a text confirming you had done the work - and the service appears to be working now. Let’s hope it stays that way ... 🤞 Very disappointed by the confusion on your website last night plus a 45 minute wait to speak to technical support
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Reo
(@TheLostArsenal) reported
from
Tottenham, England
Time to get rid of @virginmedia Premium service with shitty internet. Never had a stable internet connection with them
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Terry Pierce
(@telpierce) reported
from
Islington, England
45 mins/3 departments and counting to speak to the right person at @virginmedia simply to terminate when we move... And then they ask why we don't want to stay! Every single interaction with that business is abysmal.
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia @curu We appreciate your sympathy but we need action. And I’m gonna need therapy if I have to keep listening to the same three awful songs on a loop on your 0345 number - I’ve been on hold for over 40 minutes now ... 😐
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Scott Brindley
(@scottyboy1973) reported
from
Ilford, England
@virginmedia Day 7 without internet! Just has the following from you which is simply false:- Virgin Media Outage Update - ID: F007272603 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team
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Elif Nur Karlidag
(@elifnur) reported
from
Camden Town, England
@virginmedia 5. Not only I am upset and surprised of the problem, I also feel abused by your representative in the call center.
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Elif Nur Karlidag
(@elifnur) reported
from
Camden Town, England
@virginmedia 2. been directed to the installation department, the lady on the phone was extremely (extremely!!) rude and uncooperative, she said I have to call another day, customer support and she doesn’t have access to anything; she raised her voice to me, I wanted to make a
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia No - you don’t seem to think anything’s wrong. But there is - our neighbours also have no service. So there’s definitely a problem.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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funsize
(@CAROL1658) reported
@virginmedia Paying more for no internet connection every day and constant disruption to TV service.. disgusting...
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just another dave
(@groundhogdave) reported
@virginmedia TBH each and every time I call you I hear "we're experiencing higher than normal call volumes..." this means you need to employ more people to answer calls. No problem in area, this is ongoing for about 4 months now.
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Kevin Bates
(@Mistabates) reported
@virginmedia No, the counter is now over an hour and no human conversation as yet. This is unbelievably poor, you'd agree??
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FG74
(@FG7410) reported
@virginmedia It is working now. Same browser. No cleaning of cache. The system was down. It happens all too often. The worrisome part is that yoh can’t see the fault in your end. Could it be my box? (Judging for all the tweets you get, i doubt it?)
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Michelle Cadwallader
(@MichelleCadwall) reported
@virginmedia extremely dissatisfied to the customer service received this evening absolutely digusted
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Simon Chamberlain
(@Foshiznik) reported
@virginmedia Yes I have. I think it’s just a broken hub to be honest. Btw I’ve been hung up on for the 5th time and am still in a WhatsApp chat for the 22nd hour. I can’t even make a complaint because the bot keeps butting in
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Angelika 💙#ReclaimUKFromTories#FBPE
(@aev1609) reported
I've been a @ThreeUK customer for approx 20 years. I'm letting them know now I'm off to @O2 or @virginmedia when my contract ends. #NoRoamingCharges for me thanks.
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Blackhammer141
(@Black_Hammer060) reported
@virginmedia Can you please explain how a customer service agent has just fallen asleep while answering my query? Thanks
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Tori Needham
(@NeedhamTori) reported
@virginmedia Yes, I know how you work! Had no broadband for 4 days in November and looks like here we go again. Unbelievably bad service!
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Ulrike 🇩🇪🇪🇺🇬🇧
(@GreenwoodUlrike) reported
@virginmedia Who knows- using mobile data without using my wifi it dies not recognise which connection to check using wifi it doesn't eork as the internet is down.