Virgin Media Outage Report in Royal Kensington and Chelsea, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royal Kensington and Chelsea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royal Kensington and Chelsea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Royal Kensington and Chelsea, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Bushey, Mitcham, Enfield Town, Finchley, Hornsey, Croydon, Wembley, Leyton, Ealing, Paddington, Poplar, Bermondsey, Tower Hamlets and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 Leyton |
||
| London |
Internet | |
| London |
Internet | |
| Bushey |
Total Blackout | |
| Mitcham |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Royal Kensington and Chelsea, England
Latest outage, problems and issue reports in Royal Kensington and Chelsea and nearby locations:
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ROB FARACE 💙
(@REDROBB1967) reported
from
Barnet, England
@virginmedia hi any problems reported in London N12? My WiFi is down (again)? Plus my TiVo box has just shut down & told me to reboot
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Stephen
(@pennacksplace) reported
from
Camberwell, England
Holy **** @virginmedia sent me a refund for an error on a broadband account that was closed over 5 years ago 🙌
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I have reported an issue and they said they were investigating- still no broadband - when will it return please ?
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I am told there is an issue - bit no time given for it being fixed ?
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Joel Reich
(@joel_reich) reported
from
Walthamstow, England
@virginmedia - what is going on with your service in E17? The app says no reported issues but every day it’s the same - our whole street complains of repeated dropouts 🙈 are you aware? Can I register a complaint please? #broadband #service #unreliable
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I can now get WiFi again - not sure what was causing the problem - thanks
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ROB FARACE 💙
(@REDROBB1967) reported
from
Barnet, England
@virginmedia I did & it said no issues. I have an engineer booked for tomorrow evening. Thanks
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jordan
(@wharfyoung) reported
from
Poplar, England
When you spend 2 hours on the phone to @virginmedia about a complaint that’s taken them over a month to respond to and they pretend not to hear you and hang up the phone coincidentally when they close at 9pm. I’m going to lose my **** soon.
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Jamie Bolding-Howe🏳️🌈🇬🇧
(@Jamie_Howe75) reported
from
Stratford, England
@virginmedia I asked for it to be raised as a complaint but doubt it did get raised by the experience so far. I'm sick of talking about it, how about virgin actually gets of their *** and actually sort this out for once, and before you ask me to call virgin, forget it I've done enough already
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks
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Lewis 🇪🇺
(@lewistullett) reported
from
Hackney, England
First time in a year that @virginmedia broadband is down. Amazing continual service through the pandemic. Still weird waking up to no WiFi!
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Jamie Bolding-Howe🏳️🌈🇬🇧
(@Jamie_Howe75) reported
from
Stratford, England
@virginmedia What I want is all the orders cancelled and your engineer out here this week and put right what he did wrong because otherwise you will have serious issues with our property managers of our complex
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Jamie Bolding-Howe🏳️🌈🇬🇧
(@Jamie_Howe75) reported
from
Stratford, England
@virginmedia It was yesterday and I was hung up on 3 time yesterday by your staff, I reported problem on Tuesday and no one is bothering to call back when they say they will, twice now. I've requested 5 times that the order Is cancelled and get blocked everytime by your staff. I'm Furious
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Jamie Bolding-Howe🏳️🌈🇬🇧
(@Jamie_Howe75) reported
from
Stratford, England
@virginmedia I'm on the phone trying to cancel the order at this very moment, no doubt I will get blocked in doing so yet again or my call cut off again.
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia I was promised a call back from an engineer within 4 hours over 6 hours ago and nothing has happened yet my broadband and tv is still not working?
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Neil Carter
(@Coq_Au_Ginge) reported
from
Ilford, England
@virginmedia Good afternoon. I’ve recently received some calls purportedly from Virginmedia saying that our internet isn’t working as it should and that they need to fix it. Are these calls legitimate please?
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia The link says no issue - I phoned virgin to report 90 minutes ago and the man in technical support said they would fix - but no time given
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate
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Donnchadh
(@dkurland92) reported
from
Brentford, England
@virginmedia is the service down across #london or ?
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rikus Louw
(@rikuslouwuk) reported
@virginmedia When you make an error, tell the client it's fixed and then hand them over to debt collectors, you have serious problems. Been a client for 3 months and all I have problems. Worts decision I made to join Virgin Media
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Mr Martin Calder
(@Mr_MartinCalder) reported
@stellacreasy @VodafoneUK The mad thing is now Virgin media was on the EE network as a mvno but now use the Vodafone network as a mvno
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Lydia Stansfield
(@LydiaS_1995) reported
@the_pieface @virginmedia Virgin media are terrible, it’s a shame they’re always having problems because their internet is actually very quick. Customer service is disgraceful!
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Marcus Aurelius
(@El_Emiratis) reported
@AntForrest @virginmedia Mate - their customer service is abysmal - I guarantee they are trained to do whatever it takes to prevent customers leaving - bordering on lies after lies & identify theft to create contracts without permission #virginmediareviews #stayawayfromvirginmedia #virginmediaareawful
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Tee🇵🇸
(@teeahmxd) reported
@AHCB94 @skytv @virginmedia i mean, we had them a long time ago and it was really ****, idk bout now tho
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Marcus Aurelius
(@El_Emiratis) reported
@virginmedia Unreal - today I found out that AFTER CANCELLING on Sunday one of your sales personnel fraudulently without ANY discussion with me activated a new contract in my name - I have registered a formal complaint and will report this to the police as identify theft @Ofcom
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JB Houston
(@J_B_Houston) reported
@virginmedia are so **** these days. 3rd issue in as many days in the PA160ET. Their network is obviously lacking resilience and investment. Ironic I just signed a new contract. Think I'm still in cooling off period. Broadband shopping tomorrow I guess...
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Nicola Ranalli
(@NicolaRanalli) reported
@VodafoneUK @neilio_uk I had the same problem, all of a sudden I couldn't log in anymore via virgin media and the Vodafone WiFi is very slow to get connected. Would have been nice from Vodafone to allert the clients via email/sms/myvodafoneapp about the changes.
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Uzzy⚡️
(@MiniUzzy) reported
@virginmedia FIX YOUR INTERNET!!!!!!🤬🤬🤬🤬🤬
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Marcus Aurelius
(@El_Emiratis) reported
@nicwharton @virginmedia Probably the worst experience I have ever had with any company in my life - lies about time cancellation team closes - lied about engineer coming to resolve issue - manage to get contract cancelled - only for 1 of their sales team to make a contract without even speaking 2 me