Virgin Media Outage Report in Royal Kensington and Chelsea, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royal Kensington and Chelsea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royal Kensington and Chelsea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 27: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Royal Kensington and Chelsea, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Islington, London, Lewisham, Woolwich, Enfield Town, Hampstead, Croydon, Holborn, Harringay, Bushey, Ealing, Bermondsey, Deptford, Belsize Park and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Lewisham |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Royal Kensington and Chelsea, England
Latest outage, problems and issue reports in Royal Kensington and Chelsea and nearby locations:
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glen william pratt
(@glenwil) reported
from
Poplar, England
@virginmedia You seem to miss all the points - I’m still the one pursuing all of this - there’s is no attempt to reach out from virgin media at all. Truly crap customer service
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ICEMAN 288 Marky T
(@288ICEMAN) reported
from
Hounslow, England
Virgin media - useless Customer service thanks for **** all !!!!
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glen william pratt
(@glenwil) reported
from
Poplar, England
@virginmedia What a load of rubbish - again it is me who is left to resolve / investigate the resolution that you likely won’t understand or resolve.
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Jeremy Gibson
(@jezgibson) reported
from
Croydon, England
@virginmedia No reported issues in my area. Weirdly hive hub appears online but every other device, phones laptops etc are reporting "IP configuration" and nothing connecting. Your website keeps falling over on 4g too which doesn't help
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Ryan Curtis-Johnson
(@racj25) reported
from
Loughton, England
@virginmedia @Tyson_Fury 12 days of no #wifi #notv and when you lost a customer!! #poorcustomerservice
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Luke Major
(@Luke_major) reported
from
Richmond, England
Anyone else having broadband issues with @virginmedia ..... AGAIN. #Broadband #VirginMedia #TW10
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Phil Daoust
(@philxdaoust) reported
from
Lambeth, England
Crappy @virginmedia broadband has been down since yesterday. @flamingnora has volunteered me to help 9-year-old with her arts and crafts. Worst Sunday afternoon ever
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Ellen Monaghan
(@monaghan_ellen) reported
from
Camden Town, England
@virginmedia still no TV service in NW8 London area. No answer from 150 customer service. What’s the estimated time for this getting sorted
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Shaki 2.0
(@ShakiAgain) reported
from
Camden Town, England
@TalkTalk @Axass_ Help him by ending it early with no cancellation fee 💀💀💀 virgin media ftw
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Ellen Monaghan
(@monaghan_ellen) reported
from
Camden Town, England
@virginmedia no tv service. No answer from 150 customer service. What’s going on
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Sabrina
(@HolisticSabrina) reported
from
London, England
Virgin media are hands down the WORST WiFi providers omg.
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Curly O's
(@JanineAdelman) reported
from
Barnet, England
If you are thinking of joining @virginmedia ......don't! Wasted days off work, hours on the phone. They've ground us down, we're off!
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Leigh Maxine Oliver
(@leighmaxine) reported
from
Enfield Lock, England
@virginmedia tv still down! Yes, checked online and there is an issue but it’s been ages now - hurry up and get it fixed, my husband and I might have to start making conversation 🤣🤣
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Cllr Ian Manning #FBPE 🔶 🔶 🔶
(@IanGManning) reported
from
Poplar, England
@KrossPunk @virginmedia Yeah, I'll do that as soon as they've had their month. Really serious for me as I need internet to support constituents. I've messaged @Moneybox as well, clearly an issue affecting multiple people!
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Ellen Monaghan
(@monaghan_ellen) reported
from
Camden Town, England
@virginmedia Signed up for a text, got a text, sorted. Good service. Clever
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CraftivistCollective
(@Craftivists) reported
from
Hackney, England
@virginmedia I was given no explanation and no courtesy call. I was told that they don’t do either when I asked why I wasn’t. I appreciate your speedy reply thank you 😊 & I would really appreciate you implement both since your customer service person I called said you don’t do either
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CraftivistCollective
(@Craftivists) reported
from
Hackney, England
@virginmedia The person arrived 3:30pm but was lovely & fixed the problem.
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Akshay Vara
(@ThatGuyAkshay) reported
from
Brentford, England
Stupid @itvhub or @virginmedia messing up on me when this funny convo between the Lukes and Mike happening #LoveIsland
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Ryan Curtis-Johnson
(@racj25) reported
from
Camden Town, England
@virginmedia You need to fix the cable outside. Apparently a more experienced technician. Just called your team again in India and phone put down. Please get someone from your UK office to call me please #poorservice #noservice #nowifi #noTV #NoPhone
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CraftivistCollective
(@Craftivists) reported
from
Hackney, England
Seriously @virginmedia you tell me your technician will arrive between 8am-12pm today. They don’t. I hear nothing. I call & am told they will arrive 3:30pm & “we do not provide the service to tell you they will be arriving later” & I can’t contact the tech = Awful system/process
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Harrison B
(@_harrison_b) reported
@virginmedia Osborne Gardens, Harrogate, HG1 2EE. I can’t see anything written on it but looks like coaxial cable inside, my house number is on one and I am a customer of yours. It’s been hit by a few cars I think.
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HighburyHighs
(@HighburyHighs_) reported
@virginmedia If it’s anything like your WiFi I’d be better off sending the data by carrier pigeon, yeah they’re slow but at least they actually work.
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Patrice Massieh
(@PatriceMassieh) reported
APALLING COMPANY (@virginmedia ) AND SHOCKING CUSTOMER SERVICE. DO NOT BUY ANY PRODUCT AND SERVICES FROM THIS ORGANIZATION. STAY AWAY FOLKS. THEY RIP YOU OFF.
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dAve Fletcher 💙
(@_dAveFletcher_) reported
@CrazyKellyMarie @virginmedia Sounds like a scam to me, did they want to log on to you computer to help "fix it"?
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DJ@☀️PAA
(@DJDeshi) reported
@virginmedia Apart from Alex the rest of the team were playing parcel parcel. Never took ownership. I had to speak to 6 different people. You were informed to cancel contract, property was empty due to fire and bereavement. I was told i had a huge bill. Zak and Steven were patronising .
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Symonator
(@Symonator) reported
Getting rid of Virgin media once and for all. Sick of inconsistent connection after 6:45pm - might aswell use aol dial up... Remember that speed? That's where I'm at and @virginmedia international hardly speaking English customer service is a absolute nightmare.
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tcfi
(@tcfioftfic) reported
@virginmedia Our Members of The ******* Idiots Club who are Virgin Broadband users voted Virgin Broadband as the worst Broadband provider in the UK. It is continually going offline with messages lying about reconnection times. Even Which Magazine rate VM as rubbish. tcfioftfic
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Sanj
(@Sanj99083115) reported
@virginmedia It doesn't connect. The hotspots are displayed, and tells you that it will automatically connect when it's near one. It doesn't matter how close I am it doesn't connect. However, looking at the Wi-Fi network list, a virgin media network is visable, and within range.
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DJ@☀️PAA
(@DJDeshi) reported
@virginmedia I was told another 30 days and pay rental. I am certainly advising my family and friends not to take Virgin. Tour speeds mat be good but your service is extremely poor with rude mangers and advisors. I had to go through security 6 times and explain all every time.
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia It is my wired connection that is at fault. Have literally plugged my laptop in directly to the Virgin Hub box and run various tests and network diagnostics for which I have confirmed the slow speeds.