Virgin Media Outage Report in Royal Kensington and Chelsea, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royal Kensington and Chelsea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royal Kensington and Chelsea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Royal Kensington and Chelsea, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Harrow, Loughton, London, Southwark, Bermondsey, Mitcham, Croydon, Tower Hamlets, Ealing, Camden Town, Islington, Ilford, East Ham, City of Westminster and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Harrow |
Wi-fi | |
| Loughton |
TV | |
| London |
Internet | |
| Southwark |
Internet | |
| Bermondsey |
Internet | |
| Mitcham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Royal Kensington and Chelsea, England
Latest outage, problems and issue reports in Royal Kensington and Chelsea and nearby locations:
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Luther Blissett
(@LutherB40510976) reported
from
London, England
@virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?
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Chris Shepherd
(@shepherd_1972) reported
from
West Molesey, England
@vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues
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Crypto Ivan
(@Ivan_D_Crypto) reported
from
Hackney, England
@hummzak We at Virgin Media have a brand new IPTV service for 35 pounds flat fee, no monthly subscription + you get installations and service support, so it if breaks well fix replace it at no cost. Let me know if your interested
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Luther Blissett
(@LutherB40510976) reported
from
London, England
@virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.
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Ravin 🇹🇹🇬🇧
(@ravinrr80) reported
from
Merton, England
Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.
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Baltazarka
(@MiaZagica) reported
from
Lambeth, England
@virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.
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Andee Byford
(@BobCratchitt) reported
from
City of London, England
@virginmedia Well I guess as it went down Wednesday afternoon and if all goes well back up tomorrow we will automatically qualify.
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Alan Hodge
(@hodgie_hd) reported
from
Kensington, England
@virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown
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anne hill
(@gorgeousuk) reported
from
Bromley, England
@virginmedia I did and it said the service was ok. It’s now working after several times of going onto Amazon. I just don’t know why the service has become so poor recently
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Jessica Carmody
(@JessicaCarmodyV) reported
from
Richmond, England
@virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.
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Annie Caird 🌻
(@AnnieCaird) reported
from
Islington, England
@virginmedia How long have you got? I have just sat down in a restaurant to cry on a friend’s shoulder. The nice server said, “how are you?” I just burst into tears! Seriously. My disappointment is palpable. I want to go back to @BT
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Amanda Birrell
(@blackheathma) reported
from
London, England
@MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia DB was dealing with this issue but has not responded since lunchtime Friday
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Andee Byford
(@BobCratchitt) reported
from
Poplar, England
@virginmedia But your hub has died and as such I cannot access my broadband, use my landline as you moved it from copper to Ethernet and the TV services are impacted as I cannot record, watch the BBC or any streaming service. In short an outage.
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!
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Burnley Dave:Not woke just human.💙🌈🍺🇪🇺
(@tlcko1882) reported
from
London, England
@journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia My broadband is down again - area21. Any idea of when it will be fixed?
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Nathan Talbot
(@nathantalbot) reported
from
City of London, England
(Testing) colleague asked if is there a virgin media outage but it’s working fine in EC1A.
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John T Davies 💙🇺🇦💛
(@jtdavies) reported
from
Hounslow, England
@realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia How long is due course? I’ve already spent hours on this issue with no resolution. I started this chat conversation on Wednesday 1st February. Wouldn’t you agree the customer service from Virgin is woeful?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Sweby
(@RSAnalyst1) reported
@virginmedia Really? Not one has been able to offer a good deal. The real point I don't want the £74.64 contract. I have not signed up to this new contract. It should never have been actioned by VM. The contract was to change on 25 September. Please reinstate the £104.75 current package...
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TC
(@tommythec) reported
@virginmedia I think your support bot via WhatsApp is broken, I’ve been waiting for a response for 24 hrs now after spending 4 hours already on the phone this week trying to cancel
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Chris Russell
(@Chris_M_Russell) reported
@virginmedia Would love to, but I've cut off 6 times, passed around 6 people and nobody seems to be able to fix anything for me. I don't have 3 hours to spend trying to sort this out on the phone being passed back and forth. And I get told I have to pay £90 to cancel? Cannot believe the cheek
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Jake 🎮
(@Jake_BHughes) reported
@virginmedia Ordered internet for 17th September. Was told when I ordered I just need a quick start install, however I have arrived at my new house and there is no existing virgin box or cables, therefore I will need an engineer to visit and install on or before 17th. Help?
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paul dakin
(@PaulDakin70) reported
@virginmedia No one returns calls or sorts. Virgin community no answer. Another fob off here it appears. Why isn’t there a quick fix just to simply add Netflix back on as per my contract? Shouldn’t £10.99 per month be credited until you sort so I can pay it directly. It isn’t acceptable.
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emily
(@esoteriqq) reported
@virginmedia Yes I have, I've tried everything. I did phone earlier regarding a different matter and mentioned it on the off chance the website was down. I was told to wait 3 days and call again if the problem persists
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Gavin Leith
(@GavinLeith) reported
@virginmedia no broadband for almost a day. Phoned and on second call told to call back in 7 hours. According to you no issue and nobody working on my problem. Is it miraculously going to come back by itself in the next 7 hours. Poor…
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@ndarby90 @virginmedia we got hung up on 3 times trying to cancel. then they tried to sell us more things. can’t even comprehend it
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𝙂𝙚𝙤𝙧𝙜𝙞𝙚 𝙎𝙢𝙞𝙩𝙝
(@georgieinlondon) reported
@virginmedia He said he did. But i dont understand how he has three routers and now 2. The internet is still really bad and they have been cut off from their home telephone line. Can we arrange an engineer to come check this out and help them please?
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DMC Ducati Stoke
(@DMCDUCATISTOKE) reported
@virgin media, what is your adress to write to you to cancel my contract