Virgin Media Outage Report in Royal Kensington and Chelsea, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royal Kensington and Chelsea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royal Kensington and Chelsea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (61%)
-
Wi-fi (16%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Royal Kensington and Chelsea, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Hackney, London, Hammersmith, Ealing, Paddington, Wembley, City of London, Southwark, Harringay, Wandsworth, Southall, Hampstead, Watford and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Wi-fi | |
| Hackney |
Internet | |
| London |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Royal Kensington and Chelsea, England
Latest outage, problems and issue reports in Royal Kensington and Chelsea and nearby locations:
-
Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Customer Service is shocking. It’s now almost 6 hours since I asked on WhatsApp for email address to be corrected and I’m still waiting for a response.
-
Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!
-
Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
-
Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
-
Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia I’m sorry but we have been facing a total loss of service since we have no Internet connection whatsoever!
-
marksonofjohn
(@marksonofjohn) reported
from
Camberwell, England
@virginmedia Hi No broadband service in CB113HG Can you please tell me what the issue is.
-
Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
-
Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡
-
Sam Batty
(@sam_batty) reported
from
Islington, England
@virginmedia We’ve been disconnected early. Been trying for nearly an hour on your live chat but no help provided at all. Still waiting.
-
Sam Batty
(@sam_batty) reported
from
Islington, England
@virginmedia Just spend over an hour on live chat/phone. Your service means we’ll be nearly two weeks without internet!
-
Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?
-
Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
-
Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Of course I have. My email is correct on online account. I get email bills correctly. But my complaint file has an extra character to email address and so I’ve never received acknowledgment of my complaint.
-
Charbster
(@charbster) reported
from
Wandsworth, England
@virginmedia do you have website issues? Chat function not responding.
-
Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
-
Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Also raised it in web complaint form which didn’t work. Web complaint form hasn’t worked for 2 months. Then sent letter and still no response. 2/
-
raimundo vazquez
(@raimundo) reported
from
Tottenham, England
Hi @virginmedia. Any chance of sorting the service in N15? Even your status page is unable to run tests but you keep informing me that there is not a problem. It is becoming quite regular feature these drops in service
-
Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Finally sent letter on 28 September and on checking my account realised you’ve got wrong email address attached to complaint file. Funnily enough you have correct email address for sending bills. 3/
-
Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus
-
Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia No, I’m trying to find out the status of my complaint received by Virgin on 30 September. I’ve had zero communication or acknowledgment of it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
DJ Nerja 🇺🇦
(@CurryInTurry) reported
@virginmedia I’ve given up with your customer services. They lied to me about upping my broadband speeds and when I complained they dismissed what they said and refused to send recording of voice call I requested. No thanks
-
Jo3yDubz
(@Jo3yDubz) reported
@virginmedia It’s so frustrating as a customer to be dealt with like this.. take that into consideration
-
Jo3yDubz
(@Jo3yDubz) reported
@virginmedia Well it seems to be back on now.. that’s not the point though.. what is going to happen to compensate me for the loss of service for like 14 hours.. And what’s to say this won’t happen again, during the hours of the day when the call centres aren’t open to help me!!
-
Constantine Binvoglio
(@_RDFP) reported
@virginmedia you are actually a joke . As soon as your broadband inevitably fails it’s impossible to use the TV box and you cannot connect to another network . Horrendous service
-
DJ Nerja 🇺🇦
(@CurryInTurry) reported
@virginmedia And I’m not immune to rising costs either. £190pm is ridiculous. Broadband intermittent since you sent me Hub4. Not at all happy with your service anymore and then I saw this… British giant Virgin Media O2 confirmed it is on track to fork out £1.6bn to its shareholders this year
-
Robotnik
(@robotnikhottake) reported
@ChaeR11 @virginmedia They will cancel that appointment tomorrow btw
-
Robotnik
(@robotnikhottake) reported
@virginmedia people on phone put phone down you’ve muted me how am I supposed to get help lol
-
Huawei
(@Huawei1952) reported
@virginmedia Yes I have and no difference still not working
-
Lucy
(@LucySparks16) reported
@virginmedia Hi, I’m trying to access the red button on sky sports football but it’s not working?
-
Paul James Smith
(@PaulJamesSmith4) reported
@virginmedia broadband down again. Great way to justify your latest, above inflation, price increase. Utterly sick of this.