Virgin Media Outage Report in Royal Kensington and Chelsea, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royal Kensington and Chelsea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royal Kensington and Chelsea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Royal Kensington and Chelsea, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Harringay, Brentford, Stanmore, Hammersmith, Ealing, Newham, Hackney, Kensington, Croydon, Waltham Forest, Ilford, City of Westminster, Enfield Town and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Harringay |
TV | |
| Brentford |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Royal Kensington and Chelsea, England
Latest outage, problems and issue reports in Royal Kensington and Chelsea and nearby locations:
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Bartosz Zakrzewski
(@barfolo1979) reported
from
Walthamstow, England
@virginmedia Since more than 2 hours the broadband in E15 2BT is absolutely poor or not going at all. Your website lies and shows the service is good and and green while your telephone message says you service experiences intermittent connection and teams work to fix it. When ?
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia Internet down again. What are you doing?
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ifmcl
(@roxburghshire) reported
from
London, England
@virginmedia no internet for a week in SE23 Help line says ‘complex technical problems in your area engineers are working hard to resolve.’ It’s been a week!
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ToughRecoil
(@ToughRecoil) reported
from
Poplar, England
@chriscb @virginmedia R u from E2? Because mines down too
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Bartosz Zakrzewski
(@barfolo1979) reported
from
Hammersmith, England
@virginmedia @mrslooker Problem continues at E15 2BT. Any advice??
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Toby Harley
(@Harley7s) reported
from
Tottenham, England
@virginmedia there are constant connection issues with my TV. I’ve restarted my box my they’re still bad. Can you help? This has been going on for days.
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Bartosz Zakrzewski
(@barfolo1979) reported
from
Walthamstow, England
@virginmedia Brodband at E15 2BT is still down. 3rd day now.
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andyfry
(@andyfry) reported
from
London, England
@virginmedia oh what a surprise the Internet is down again. If there was any alternative to Virgin in my area I'd be off like a shot.
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ross
(@wantrealtruth) reported
from
Camden Town, England
Impossible to ever actually get to speak to anyone @virginmedia have an urgent issue and no one responding on chat, no one ever picking up a phone on hold forever!!!
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Fr Chris Phillips SSC
(@phillipsc) reported
from
Brentford, England
Well, after a day waiting for @virginmedia to install our service as promised, they’ve not turned up. Deeply unimpressive.
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Camberwell, England
@virginmedia It seems to happen whenever there’s bad weather. I wouldn’t have thought weather could affect tv / WiFi services, unless it’s just a coincidence.
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Paul Fish RN
(@Fish_pw) reported
from
Islington, England
@virginmedia No internet all day. Have done all on-line stuff via your website to try and fix (via 4g). Need engineer. Can’t book one on-line. Working from home - have had to give up multiple times trying to call as doing between meetings. Help.
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Mohamed A Kasmani
(@AyyazKasmani) reported
from
Hillingdon, England
2 evenings in a row broadband and virgin media TV has gone down. Get your act together @virginmedia
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia my broadband has just gone down. Makes working from home impossible.
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Aleksandr Langolf
(@langolf) reported
from
Ealing, England
@virginmedia hi. I’m watching hub page with internet access denied status more than hour. I cant understand why I have it. My direct debit is ok. No debts. Can you help please?
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Tracey Cookson
(@cooki40) reported
from
Richmond, England
@virginmedia I was given a discount in March this year, what I didn’t know was that meant a new contract, that part was definitely not clear. Plus as I said my landline that you charge for has never worked. I will be making an Ofcom complaint
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Sheila Sobrany RGN RNT Chair of HAREDIN
(@SheilaSobrany) reported
from
Barnet, England
@Sha_bibie @virginmedia Can’t stand them over priced overcharge and poor customer service
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Gavin Mac
(@Gavarnos) reported
from
Croydon, England
@virginmedia Since this afternoon getting drops in the internet for 20 seconds or up to a minute. I have my own router, wireless mesh plus the hub 3 is in modem mode which means it’s usually very reliable. Any issues on the entire network or croydon area?
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Dominic Joyner
(@dominicjoyner) reported
from
London, England
@virginmedia - how do I report a specific problem with a TV service?
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia It is on and off. Can you please let me know if it is fixed now? Plus I was promised a hub 4 to help reliability but I have not heard anymore. My account number is 321674202.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alison Puente
(@alisonpuente101) reported
@virginmedia I know that you are all under lots fo pressure but I need a broadband service that works and to be able to reach tech support that can look into the problem
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clairede
(@clairederaw) reported
@virginmedia Please help over an hour on the phone then hung up not able to make outgoing calls... need help.
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*** Golledge
(@leonardg11) reported
@virginmedia Wifi calling is really important to me as the mobile signal I receive in my home is very poor
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Robert Fitzmaurice
(@studiofitz) reported
@KairenK @virginmedia Same problems - also RG1
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PoshClare
(@APoshClare) reported
@virginmedia I feel like I’m being trolled by virginmedia now. Please try ringing that number yourself as customer and please let me know how far you make it in the queue. More chance of winning the lottery. I wouldn’t need Twitter if I could speak to human
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@brock_10
(@brock_10) reported
@virginmedia But in the plus my bill for £120 had no issues leaving my account to you!! How do you continue to be allowed to advertise and sell products that are not as advertised
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Angela Richford
(@angela_richford) reported
@virginmedia Hi I have been a valued customer for a number of years now I just renewed my contract but see on your website that for the same reason a Kate it’s £79.99 with a free 49in LG uhd tv & the package is costing me £88.50 but no tv??
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Phil Nicholls
(@Phil_UM) reported
@virginmedia @Its_JayD__ Have called your number three times this morning, only to be cut off every time after waiting around 40 mins to an hour and a half... I just want to cancel my contract. Will cancel the direct debits instead for the time being, maybe you’ll contact me that way 🙄
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John McCaffrey
(@john_mac83) reported
@virginmedia worst service ever! I just want to cancel but your retention team keeps hanging up on me! Engineer said he knocked today when we were all in but no text, no call and no recording on my ring doorbell. Unless they're a ghost they just lied! Let me cancel now!
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Hays
(@Hayley49313750) reported
@virginmedia Starting to wish I had stayed with sky with all the issues I have had