Virgin Media Outage Report in Royal Kensington and Chelsea, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royal Kensington and Chelsea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royal Kensington and Chelsea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Royal Kensington and Chelsea, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Waltham Forest, Newham, Croydon, Barking, Harrow, Ilford, Southall, Hounslow, City of Westminster, Hampstead, Harringay, Greenford and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
||
| London |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| Waltham Forest |
Internet | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Royal Kensington and Chelsea, England
Latest outage, problems and issue reports in Royal Kensington and Chelsea and nearby locations:
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Ben James Photography 🔆
(@BenJamesPhotos) reported
from
Ealing, England
Virgin Media have the worst customer services, shambolic systems and ridiculous processes, I hate having to be one of their customers as no other provider down our road gives us fibre broadband. Utterly shameful! @virginmedia #virginmedia #rubbish 😡
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Andy Saw
(@andysaw) reported
from
Kingston upon Thames, England
@virginmedia fibre service down again and can’t get to service status page to log this ...........
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cycleoptic
(@cycleoptic) reported
from
Islington, England
@virginmedia @JanHammersSon I’ve no internet in N19 no problems reported on status, logged into test..,.. you have broadband problems.... really?
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Richard Mander
(@RichardMander1) reported
from
Lambeth, England
@virginmedia what is wrong with the service in SE27?
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elly
(@putyourboootson) reported
from
Lambeth, England
@virginmedia Broadband (South London) completely down for the second time within a month. Service page estimates 4pm fix - so I’m not going to be able to get very urgent work done today. So, can we get compensation for this rubbish?
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#HellomynameisPaul💙
(@PaulWRamsay) reported
from
Camden Town, England
@virginmedia Reg is YT17ZTM, it’s one of the few road in the area where permits are not needed every day, only on match days. Would you not help the driver get a permit for his own Rd? What rules do you have for driver vans being left outside of work hours?
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Lewis Oakley
(@lewyoaks) reported
from
Ealing, England
I can’t believe the nightmare that is @virginmedia internet is down more than it is on at this point.
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tom 'easiest deal in history' parkinson #FBPE
(@tomthemac) reported
from
Tottenham, England
@MrKenShabby @virginmedia Dump them. Get @zeninternet FTTC or even FTTP if you are lucky. Much more reliable. On average faster too. Less contention (sharing with other users) of bandwidth advertised. Never looked back...
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liam
(@g4g02_) reported
from
Lambeth, England
can you drop me a DM please @virginmedia regarding a phone issue. can’t seem to get through when i call up ?
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GStramaccioni
(@Stramauk) reported
from
Ealing, England
@virginmedia your super fast broadband failed, again, for the 6th time this month. No support during this hours so I have to waste 2h until you guys can answer! Great service?
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Niall Kelly
(@niallkelly9889) reported
from
Croydon, England
@virginmedia Could I get some help please regarding a phone? Been receiving messages about a new SIM that never arrived. I can't call services because my phone doesn't work because I haven't inserted the SIM. Just need some help please.
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Any further help in this matter? I’ve been trying to cancel my contract for a week now without success.
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Paul Nockolds
(@KnooKie_uK) reported
from
Richmond, England
@virginmedia broadband has been up and down all day but in last 2 hours it's so bad that we cannot do anything. Had to use my phone to send this message. TW1 area. Any issues?
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Thanks for your reply. I have been trying since last week to cancel my rolling 1m Broadband contract (nothing to do with the service, just needed it while renting). I have tired for 4 days to get through on the only # on your website to cancel a service but can’t get through.
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia I finally got through to a girl called Chloe. She was very argumentative and seemed to cut me off at the end so none the wiser. How do I go about making a complaint?
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𝐍𝐢𝐜𝐡𝐨𝐥𝐚𝐬
(@ZatoichiHattori) reported
from
Kingston upon Thames, England
Cheers @virginmedia your WiFi has been so **** all day I’m wasting my @TheO2 data FFS and that is me being polite
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Dale 🔶 🦁
(@DaleMC_) reported
from
Camberwell, England
12 hours without service is rather poor @virginmedia
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Stan
(@stan_london) reported
from
Ealing, England
@virginmedia Hi, internet service in W5, Ealing, London has been up & down like a yoyo in recent week. Unacceptable level of service interruptions. It has just gone down again.
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Iain Sisson
(@i_am_iain) reported
from
Croydon, England
@virginmedia This was a good day ago. I'm at least 20 reboots down the line now. It's a Virgin Superhub 3 and we seem to be stuck with one solid green light at the bottom and one flashing green connection light....on a cycle
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Ben James Photography 🔆
(@BenJamesPhotos) reported
from
Ealing, England
@Joeynoble @virginmedia Trying to get the account transferred into my wife’s name, we’ve been messed around for weeks. Utterly useless, I could move to another provider I would, cannot stand them. @skytv customer service used to be incredible when I was with them, Virgin could learn a lot from them! 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben
(@SentientRoomba) reported
HUNT's heard I've made this and has booted me out of the servers. Seemingly a Virgin Media issue with connection staggering or similar, hopefully gets fixed pronto.
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WRESTLING
(@jawaid_mr) reported
@virginmedia I mean the sky advisor should not really Lie to the customer I’m not sure which CallCenter it was I don’t know if it was in India but the lady just so I sweet talk to me and she said you’ll get this and you’ll get that but your TV picture is awesome quality
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Anzalaena Peerbaccus
(@anzalaena) reported
@virginmedia why is the broadband not working? This ridiculous there isn't a time we get a while month of Internet. Let's hope working later this am. I'm sure I'm not the only one who's going to complain
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Vik
(@vikasnottm) reported
@virginmedia The shi****st connection in the land.. Virginmediashite.. no customer service, cowboy engineers who think replacing router resolves all issues. Thieving company that keeps robbing customers without providing service #virginmediaisshite
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paul nolan
(@nolan3260) reported
@virginmedia Why don’t you check my complaint you’ve been sitting on for 3 months - resolution in four weeks you said C-2712203 - jokers
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Lauren Alter
(@lollypopalterx) reported
@virginmedia I have raised a complaint on 2 separate occasions over the past 2 weeks and have not yet been contacted, even after being told I would hear within 5 days and then 7 days when I called up the 2nd time... it’s now been 8 days and I have STILL not heard from Virgin.
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Lee Saunders
(@Lee__Saunders) reported
@mabmab71 @virginmedia @virginhelp I seen them working on the box on alderminster earlier thinking they might actually be addressing the problem, but no, still getting 0.5 upload speeds. They have over utilised the area. Claasic sign is it happens at peak hours
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Frank Andreas
(@frankandreas3) reported
@mrpool76501810 @virginmedia Had the same with me. Virgin internet was poor
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Gabriel!🏌🏿♂️
(@GTFOBangerz) reported
@ayothebrat ***** I'm not even able to login virgin media wont let me access my vpn
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Owen J Mendoza
(@OwenJoh52210390) reported
@virginmedia @iriaveel Virgin is such garbage