Virgin Media outages and service status in Hammersmith, England

Problems in the last 24 hours in Hammersmith, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hammersmith, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hammersmith, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kensington, Wandsworth, Ealing, Greater London, Brentford, and Paddington.

City	Problem Type	Report Time
Hammersmith	Internet	21 minutes ago
Hammersmith	Wi-fi	2 hours ago
Hammersmith	Internet	10 hours ago
Hammersmith	Internet	13 hours ago
Hammersmith	Internet	16 hours ago
Kensington	Internet	16 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Hammersmith, England

Latest outage, problems and issue reports in Hammersmith and nearby locations:

• 
  Sofia Hayat (@sofiahayat) reported 6 minutes ago from Wandsworth, England

  @virginmedia BT allow you to stop your contract immediately if they do not provide the service paid for. Your customer service is atrocious. My business has suffered, I paying to use my mobile Internet instead of my broadband and I cannot finish my masters assignment as I have no internet

• 
  Gabriela Lungu (@GabrielaLungu) reported 8 minutes ago from Kensington, England

  @virginmedia it’s been over one month of really poor or inexistent broadband service in London W11. I hope you won’t charge us for the last month.

• 
  Oliver Fatyol (@IstvanOFatyol) reported 8 minutes ago from Ealing, England

  @virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia

• 
  Gabor (@GaborPfalzer) reported 10 minutes ago from Hammersmith, England

  @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

• 
  Gabor (@GaborPfalzer) reported 17 minutes ago from Kensington, England

  @virginmedia After the two hour chat, it was finally resolved. Wife have arranged an internet connection to our new flat before this(with Virgin btw), took 5 minutes. Lot of hoops to jump through to cancel, when I just wanted to get it over with. No offers, just cancel.

• 
  Samantha Ovens 🏳️‍🌈 La! (@SamanthaOvens) reported 18 minutes ago from Wandsworth, England

  @LisaPeace3 @virginmedia Exactly this unfortunately. They’ll just have to put up with me exposing them on here everytime they have ‘technical issues. X

• 
  Gabor (@GaborPfalzer) reported 24 minutes ago from Kensington, England

  @AbzAaron @virginmedia Even better… if you don’t play along, nobody else will cancel it. You can’t even hang up on the sales pitch.

• 
  Jen Daly (@jgraha14) reported 24 minutes ago from Ealing, England

  @virginmedia we had an outage yesterday that you advised was fixed at around 2pm, but it isn't! Your service status says there is no longer an issue, but we're only getting broadband for about 5 minutes every few hours so there's definitely a problem. How do we report this?

• 
  Jose Carvalho (@josethepotter) reported 25 minutes ago from Hammersmith, England

  ITS NOW almost 6 months since I made the contract with the sales team and I was told by the customer service team today that they can’t help and I need to keep trying. Trying what? WHERE ARE MY RIGHT? @virginmedia @richardbranson

• 
  Kwame Gyamfi (@Kwame916) reported 29 minutes ago from Wandsworth, England

  Virgin Media - prices up, service down. Useless, useless, useless. #VirginMedia

• 
  Lisa (@PeakeCondition) reported 31 minutes ago from Wandsworth, England

  @virginmedia Every time I’ve called it’s been over an hour before I’ve given up. I just lose the will to live. Do you have an actual customer service that works? When I got through previously, they haven’t provided solutions. It’s a real let down in an otherwise decent offering.

• 
  Neil Boote (@MisterBoote) reported 35 minutes ago from Ealing, England

  Virgin media clearly has monopoly / dominant position in hi speed cable provision of bdband. It's unhealthy & deleterious to consumers & UK productivity given consistently poor service. UK needs "world beating" broadband NOT 2nd rate + anti competitive @ofcomCH @UKLabour @RupaHuq

• 
  Yessi Bello-Perez (@yessibelloperez) reported 37 minutes ago from Ealing, England

  @virginmedia Yep, not good enough. What’s the issue? Why does it keep happening and what are you doing about it? And how are you compensating customers?

• 
  Oliver Fatyol (@IstvanOFatyol) reported 40 minutes ago from Ealing, England

  @virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update

• 
  Samantha Ovens 🏳️‍🌈 La! (@SamanthaOvens) reported 51 minutes ago from Wandsworth, England

  Less than two weeks on from having to wait a week to get my wifi back up & running, here we are again. No service (Battersea) and 4 days wait for an engineer @virginmedia I deserve to be compensated. This is ridiculous and unworkable. #virginmedia

• 
  Samantha Ovens 🏳️‍🌈 La! (@SamanthaOvens) reported 51 minutes ago from Wandsworth, England

  @Paul_Tags @virginmedia There are consistent issues with Virgin Media going down in London SW11. It seems to happen on a weekly basis. I’ll definitely be changing provider.

• 
  John T Davies 💙🇺🇦💛 (@jtdavies) reported 53 minutes ago from Ealing, England

  @virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!

• 
  MarcHayo (@markhayo) reported 54 minutes ago from Kensington, England

  Well done to the engineers @virginmedia for sorting out my internet in Earl’s Court (ahead of time as usual). I appreciate that people have genuine problems, but we need to keep a sense of proportion. Especially compared with brave Ukrainians who face far worse troubles than us.

• 
  MoMo (@ImaginaryCard) reported 57 minutes ago from Hammersmith, England

  Nothing like @virginmedia's **** broadband coverage to kick off the week. No connection for 1 hour now

• 
  Gabor (@GaborPfalzer) reported 58 minutes ago from Kensington, England

  @atnori_ @virginmedia Yep, experienced just recently :D I am an extremely patient person… I properly lost it today 🙃 At least the damn thing is cancelled though.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gregor McAbery (@GregorMcAbery) reported 6 minutes ago

  @rpd_pacer @virginmedia Sad rule applies, comms companies are truly awful at comms and fixing stuff.

• 
  Vicky Leigh (@vickiferris) reported 6 minutes ago

  I call customer services and then told oh they do 360 boxes for existing customers but if it worked OK then the box was fine. However the email says the boz will work and look OK until it doesn't so I ask for a replacement or engineer to check it (4) @virginmedia

• 
  Jade Fairclough (@_jadebrady) reported 7 minutes ago

  @virginmedia down for 9 hours now, only fixed in 24 - 48 hours. In today’s world where everything relies on internet this is really appalling service. If you had prior warning there was an outage expected you can prepare but to have it off for so long is ridiculous

• 
  marc (@bighandsmassuer) reported 13 minutes ago

  @virginmedia all I wanted was a new contract, after 16 years I thought it would be quite straight forward Oh no, the 3 customer service people I spoke to were useless Great way to run a business

• 
  Crafty (@ACraftyOne) reported 17 minutes ago

  @virginmedia This is the problem I have 5-6 responses from your incompetent customer service team. I have requested a deadlock letter which they refuse to provide. Just to clarify that it is a scam. I paid for the service on my contract as shown, now you are charging me twice.

• 
  Peter Totays (@p_tar) reported 18 minutes ago

  @LouiseMensch @virginmedia @Benleo The worst company!

• 
  Michael Edmund Kelly (@Gridstip) reported 19 minutes ago

  @virginmedia I can cancel the TV portion of my contract ? Thanks, that's useful information

• 
  Tracy (@Tracy15558923) reported 21 minutes ago

  @JaneVCarroll @virginmedia I agree Jane weve been with Virgin Media years always had good customer service always helpful when you ring them too

• 
  Carrie (@IamCarrieagain) reported 23 minutes ago

  @virginmedia You turned off my router remotely and you can turn it back on until I am well enough to deal with trying to set up the new one. Thought of indirect discrimination under EA 2010? How about the fact your were not up front about your service changes/consequences too?

• 
  Marttech Solutions (@MarttechSol) reported 24 minutes ago

  We have not received or seen any further updates from Virgin Media. According to their Service Status page, an issue does still exist but the fix time has not changed. If any customers are still experiencing issues, we would recommend getting in touch with them directly.