Virgin Media Outage Report in Paddington, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Paddington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Paddington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 06: Problems at Virgin Media
Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Paddington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Islington, Croydon, Leyton, Orpington, City of Westminster, Ilford, Newham, Wandsworth, Hounslow, Poplar, Southwark, Hampstead and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Total Blackout | |
| London |
Total Blackout | |
| Islington |
Internet | |
| Croydon |
Total Blackout | |
| Hackney |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Paddington, England
Latest outage, problems and issue reports in Paddington and nearby locations:
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Aman Jain
(@aman_ja) reported
from
Camberwell, England
@virginmedia Hi, my broadband is down and I'm unable to get through to your customer service
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia There isn't. It's just a poor quality issue. That your broadband in the area is not sustainable.
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Andy M
(@AndyM_N3) reported
from
Barnet, England
Virgin Media broadband issues again. Do not deal with this joke of an organisation. Terrible internet and their customer service is even worse
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Imran R
(@ImzyyR) reported
from
Harrow Weald, England
@richardbranson Dear Sir, your customer services @virginmedia are very poor. Getting passed from team to team with nobody taking responsibility for your errors. It’s left me out of pocket. Regret moving to @virginmedia!!!
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Olivia
(@Olivia121994_) reported
from
Harrow Weald, England
@virginmedia We've done all of this. It's been two days; no known area issues and we have re booted several times.
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Andy M
(@AndyM_N3) reported
from
Barnet, England
@virginmedia I didn’t ‘tweet you’ and I know you won’t help, so jog on pal
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Ashish Patel
(@Ashishpatel1972) reported
from
Croydon, England
@mac1882thfc @SkyHelpTeam @virginmedia Been with @virginmedia in the past & had loads of issues with them in my area unfortunately & the hiking up on charges was not helpful despite being a loyal customer of 16 years & poor customer services attitude.
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Gary Bott
(@RevBott) reported
from
Croydon, England
@sadbuttrue @virginmedia I left after a year of problems
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jimboid
(@jimboid79) reported
from
Bromley, England
@virginmedia @joob1977 I've recently moved and am trying to port my old landline number to my new address. I've been trying to speak to someone for 3 days. Even the messaging hits a brick wall as soon as I get transferred to customer service. Please help!
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amelia
(@ameliavickerypr) reported
from
Hackney, England
@virginmedia I’ve logged in and run the test several times in the past couple of weeks. Always no known issues. WiFi drops for hours on end literally everyday, it’s infuriating. My phone/laptop can’t even find the router name and I’m sat right next to it
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
Nothing goes down more than @virginmedia
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Keith Brennan
(@keithyb77) reported
from
Ealing, England
@virginmedia Router provided is crap, had a BT one before and could get signal everywhere in the house with it, downstairs is all I can manage with the virgin one, the customer service is ****, spend way too much time trying to explain yourself to people in India and Philippines
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I am Burt Reynolds
(@nonangrybiker) reported
from
Walthamstow, England
@virginmedia My home phone ran out of battery. I had to call back on mobile. Sorted now, just not very good service is all.
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Olivia
(@Olivia121994_) reported
from
Harrow Weald, England
@virginmedia Still green. Not working
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Adrian Hansel
(@adrianhansel) reported
from
Lambeth, England
@virginmedia No problem with Netflix or anything else on my virgin digital tv . Oh have however been charged for a whole box set of a show I actually can’t watch . Tried numerous of times but have now given up
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia I did they were useless. Told me to put up with these lousy slow speeds. Told me you don't guarantee the broadbamd speed on wireless at all!
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Help Leila
(@HelpLeila) reported
from
Kensington, England
@richardbranson #virginmedia #virginfamily #London #UK #Sydney why fly @VirginAtlantic @VirginAustralia when you’re not treated with respect as a customer - fly nxt time with @SingaporeAir
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Rob Ford
(@rob_ford) reported
from
Bromley, England
@virginmedia Extended service outage is bad enough but having to waste nearly 2 hours to find out that your service status pages are essentially lying is well beyond frustrating.
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Nick Anstead
(@NickAnstead) reported
from
London, England
Predictably depressing experience calling @virginmedia to cancel contract this afternoon. *On hold for several mins. * Offered £2 off contract monthly by automated answer phone message when I navigate through phone menus saying I want to leave. Say no on touchpad.
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
For the 14th day in a row there is WiFi issues with @virginmedia in #Teddington. Web chat team unavailable, stupid long wait on phones and the twitter team will give useless info like usual.... #fedup
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark
(@shangalang80) reported
@virginmedia I’ve been trying unsuccessfully for the last few days to get through to you to speak about my contract as my deal period is about to end. Ive already submitted a complaint and asked for someone to call me. Your customer service is an absolute joke.
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Andy Starbuck
(@starbuck_andy) reported
@virginmedia hi, customer services number currently saying closed and to call back in office hours. Can you advise?
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Cecilia
(@Cecilia028xyz) reported
@virginmedia Hi, I would like to cancel the landline on my dad's behalf but he has lost and forgotten all the details for the account. Is there any chances we can solve this issue?
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BOSH!
(@BoshShipley) reported
@virginmedia have the most appalling customer service. I have an account in deadlock with monies owed and no contact from VM since the contract ended. Now they have sent a bill for items that have been returned. Tantamount to theft. Steer clear at all costs.
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Red Roger LFC #JFT97 Legacy fan and proud!
(@rogerpsan) reported
@Bullet_1986 Sod it.. Watched enough professional and real world independent reviews now... Upgraded to the Pro. 50gb for £2 more than I'm currently paying for 30! Plus I'm a virgin media customer so get free double data!!!
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Lisbon in the sun
(@cohenke67) reported
@virginmedia Can you please treat this as a matter of urgency. I have been messed about for 6 weeks now, this can't go on any longer. It needs sorted once and for all TODAY. Thanks
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Dakshat
(@dakshatt) reported
The audacity @vmbusiness has to deny support to their customers is commendable, truly. I reported no service & they’ve replied with a link to fault checker and said “type in your postcode and find out what’s wrong”. No service, no support - @LutzSchueler this is what you built?
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Raydean Dias
(@raydean09dias) reported
@virginmedia you guys have the worst internet I would like to cancel it but your contracts also almost squeeze people of their hard earned money ! If I have to manually restart my router 7-8 times a day then what’s the point of paying for a service?? This is extremely poor
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Rachel England
(@Rachel_England) reported
@virginmedia Please don't tell me to call your customer services because every time I have to explain this absolute omnishambles I lose a year of my life.
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Andy Craven
(@BoshShipley) reported
@virginmedia I’m currently speaking with one of the team on the phone and they have suggested sending a colleague to my home to find the items. Absolutely ridiculous. This matter, along with the issue in deadlock, will be escalated to CISAS this afternoon as VM have provided no resolutions