Virgin Media Outage Report in Paddington, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Paddington come from postal codes W2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Paddington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Paddington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 21: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Paddington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Bermondsey, London, Ealing, Lewisham, Orpington, Hampstead, Hanwell, Barking, Islington, Finchley, City of Westminster, Walton-on-Thames, Leyton and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Bermondsey |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| Ealing |
Internet | |
| Lewisham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Paddington, England
Latest outage, problems and issue reports in Paddington and nearby locations:
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Spencer Millbery
(@SMillbery) reported
from
Harrow Weald, England
@virginmedia Service page says no issues.
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Snatch
(@U2Gorilla) reported
from
Southall, England
Possibly the worst service Iv ever experience by @virginmedia signed up to a new contract on 4/08/22. Installation engineer was due today, no contact from virgin. called call centre on the phone for 56min multiple transfers asked to redo everything including provide bank details
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Tim Plumb
(@timplumb) reported
from
Wandsworth, England
@virginmedia Download speeds in SW18 are down to 5Mbps (on a 200Mb account) after works in the area earlier in the week. Called to report the issue only to be told by a message to wait 24hrs to see if the issue resolves itself. Can you please log the issue? Thanks.
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Snatch
(@U2Gorilla) reported
from
Southall, England
Requested to cancel my contract and told my account doesn’t exist anyway. Thank you Virgin Media.
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia Many complaints have been raised and we have tried to leave the contract due to the complete lack of anything beneficial to actually fix our broadband. Of course I’m not having a a go at you but your customer service team is very bad. They don’t care about actually helping 👍🏾
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⚡️TᕼE ᕼYᑭEᖇ⚡️O Índio 🇧🇷🇬🇧🇺🇦
(@the_hyper) reported
from
Croxley Green, England
@virginmedia all services are down in Watford/Croxley area! Modem with green light since 6am. Any idea??
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia No internet since last week, again. Have to wait 6 days for someone to come out and ‘fix’ it again. It’s a shame because you guys really don’t care. Since June my internet has been on and off like this
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Tim Plumb
(@timplumb) reported
from
Wandsworth, England
@virginmedia Thanks for the reply. Yes; “Looks like there’s still an issue with your connection”
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Kevin Plummer
(@plummerkevin1) reported
from
Richmond, England
@martynenglish2 @virginmedia They have a catastrophic reputation around here ... speeds great in theory but always down, slow and out of order as I see from local shops.
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia Hi @virginmedia guess what? I still have no wifi. Our 8th engineer visit scheduled for today (this time rescheduled because they needed a permit for the work). Just had a text saying engineer will be here next Tuesday now. Livid does not cut it. What kind of service is this?!
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Lee Neale
(@lhntennis) reported
from
Richmond, England
@virginmedia After a long phone conversation with one of your operatives today we were promised an engineer would come out but nobody showed. Over a month without reliable broadband. Checked our contract we are bound to you until 2024 and need to pay to leave your terrible service
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Spencer Millbery
(@SMillbery) reported
from
Harrow Weald, England
@virginmedia any chance of a stable service?!?
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Fiscally Unstable Cam
(@DxpTheFirst) reported
from
Lambeth, England
@virginmedia Okay, no problem. I'll give you guys a call during the week then and ask about it.
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia you owe me £241.47 in compensation for 45 days without internet service since the start on my contract (22nd July) and the 3 missed engineer appointments. I will be chasing this through @Ofcom. When Will you start providing the service you’re contracted to?
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Spencer Millbery
(@SMillbery) reported
from
Harrow Weald, England
@virginmedia Yes, I’ve done all these. Very frustrating as I only had a new super hub and cabling to house installed 2 weeks ago. Never had such intermittent service in 20 years of using virgin.
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Miss Toppin
(@Miss_Toppin) reported
from
Croydon, England
Dear @virginmedia HOW AM I SUPPOSED TO WORK WITH NO ******* INTERNET? Saw your engineers on the road this week. Why have you not fixed the problem? Whatever licence you have needs to be revoked immediately.
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia I work from home and have other work to do which all requires an internet connection. I really should not be having these problems for almost 3 months now. It is impacting my work a whole lot
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Philippa Rooke
(@Flipringer) reported
from
Bromley, England
@virginmedia Hi, I've been on the website & phone help for 2 hrs trying to get contact number changed on our acct (it's incorrect & won't save any edit via any device) but can't get a route to the correct help. We have an engineer coming who needs correct number, what can I do?
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Deli
(@DelDelovely) reported
from
Eltham, England
So @virginmedia who do I invoice for the lost revenue for my husband and I as you can’t send an engineer out for 6 DAYS to fix our broadband/TV fault??! Please tell me who I’m to send the invoice to, and also how to get compensation for 6 days of lost service 😡
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Robbie_Spice
(@RobbieSpice89) reported
from
Paddington, England
So after wasting a whole day waiting in for my @virginmedia box to be delievered when it was meant to, @YodelOnline has still got it sitting in there warehouse and after 2 webchat with the help desk I get told you get it when you get it…what a joke so atm have no internet fml
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Grant Weston
(@GrantWeston2) reported
@mouthwaite @virginmedia I feel your pain with this service. I wish you luck and hope your daughter manages to get her work done before the end of lockdown #GoodOldVirginMedia
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Stacey Mccarthy
(@staceymccarth14) reported
@virginmedia I have contacted yourselves on the number you gave me this morning but haven't had a reply yet, this is the thing, nobody ever around to speak to the customers and on text somethings don't come across the way you want them too that's why this problem isn't getting resolved
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T Marshall
(@T_Marshall13) reported
@virginmedia why is your phone number not working?! I’m looking to leave due to the new price hike and have found a much better offer with @SkyUK so I’d appreciate if you can respond and tell me how I can do so! 🤬
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rebeckle
(@rebeckle) reported
Hey @virginmedia is your call centre tactic to see if my phone battery runs out before you answer my call? Whole street is down and none of us can’t do any work or homeschool without internet (down since yesterday lunch)
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Hel Reynolds
(@HelReynolds) reported
@virginmedia Hiya. I’ve checked and there are no issues. It’s not urgent, I can cope with no or patchy service - but if someone could just register my query I’d be really grateful. I’ve rung quite a few times over the last few days but the automation brings me back to that app each time.
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Sarah ‘Niffler’ Dalton
(@FeralMother44) reported
@mouthwaite @virginmedia We have regular hassle with @virginmedia appalling intermittent wi-go and internet issues - I get your pain you queue your day away xxx
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Wrestling With Whisky
(@WhiskyWizard31) reported
@Rich_Drams @virginmedia The automated lady offered to take £3 off my bill. Hell no. Now I'm in a queue waiting to cancel.
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ed francis
(@pompeyhedge) reported
Only 10 more days of crap #VirginMedia broadband and I'm freeeee #useless
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Liam Meads
(@MeadsLiam) reported
@virginmedia awful customer service ! Spent 3 hours on the phone last night to your office and still no further no one seems to be able to give out any answers over the phone🤬. Not the easy home move you promised back on December 7th. @Ofcom
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debbie mitch
(@debbiemitch1) reported
@virginmedia We were asked to check speed , and have been told there is no fault. We asked for something to boost the service and were told it was not needed . But still we have low connectivity, and none in some rooms No, we haven’t been given that option