Virgin Media Outage Report in Paddington, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Paddington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Paddington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Paddington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Lewisham, Radlett, London, Southwark, Croydon, Tower Hamlets, Isleworth, Balham, Surbiton, Bushey, Streatham, Ealing, Bermondsey, Muswell Hill and Greenford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Wembley |
Phone | |
| Lewisham |
Wi-fi | |
| Radlett |
Internet | |
| London |
Internet | |
| Southwark |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Paddington, England
Latest outage, problems and issue reports in Paddington and nearby locations:
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Nigel
(@nige977) reported
from
Ilford, England
on hold for 15mins @virginmedia only to be given another number, utterly useless, how can the service be so expensive, but this useless
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دانه الضبيب
(@DanaAldubaib) reported
from
Paddington, England
@virginmedia Yes I would like to cancel my service and still no one answer !!
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Bobby Harding
(@bobby_harding_) reported
from
London, England
@virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.
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Matthew Thistleton
(@ThistletonM) reported
from
Ilford, England
@virginmedia Thank you for your response, the TV connection is still often very slow or (having just come home from work) currently not connecting to Netflix or catch up (error NW-2-5)
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please
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Bethany want
(@BethanyWant) reported
from
Bromley, England
@virginmedia It is only effecting one room in the house. On all devices. I have checked my area and there are no known issues
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!
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Mark Gould
(@yiddo71) reported
from
City of London, England
@virginmedia you have the worst mobile customer service in the world absolute disgrace #ripoff #con #virginmedia #virginmobileuk
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Paul Dart
(@Enfield67) reported
from
Enfield Lock, England
@virginmedia After all that, the new contract by email shows the phone part of the deal has been down graded to weekend calls only despite my Dad saying he needed to keep all time calls as he spends ages on phones to hospitals and doctors for appointments. I’m sure this wasn’t what was agreed
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Bobby Harding
(@bobby_harding_) reported
from
London, England
I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia
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aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia seems to be a problem with playback on iPad from virgin media box. Stored shows on the box were playable now not. Connects, plays 2 secs then stops noticed 3 days ago.
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Nigel
(@nige977) reported
from
Ilford, England
@virginmedia Nah you guys really do suck, can’t fix a thing remotely, and I’m done taking time off work, think Sky deserve a crack
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Jane Hirst
(@JaneLHirst) reported
from
Barnet, England
@virginmedia I'm sorry, if your people can't get their acts together I'm not going to chase them and I'll be looking into our service options tomorrow
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
@ben_reed_73 @Scoutsscarter @BBCBreakfast @virginmedia I have been with them for 12 years. Love the product, hate the service
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Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Hounslow, England
@virginmedia your online customer service intro is shocking. Frustrating and awkward. Such a big company should have a better phone service.
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Nigel
(@nige977) reported
from
Ilford, England
“Right now our team is a little busy” @virginmedia yeah no shit they are, everyone trying to call to get their daily virgin issue sorted
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia I could indeed try ringing that number - if I wanted to spend over an hour listening to the same songs on a loop then speaking to someone who doesn’t know anything. You have a real problem with customer service and it will lose you business.
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Bethany want
(@BethanyWant) reported
from
Bromley, England
@virginmedia It keeps going down on all devices now.
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eggroll👍🇬🇧🇯🇵
(@Eggroll_Shogun) reported
@virginmedia I hope so too! But it's hard to hope when goals keep shifting and the promised calls to confirm details never come. Instead I'm left bitter and determined to take this to the ombudsman. This is what I've told her she must threaten to do next time she calls (you ghosted her today)
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Cathy Long
(@Cathy_TwoHalves) reported
@Outreachjoe @virginmedia It went up from £33.50 to £50.50 overnight. And the service is appalling. As you know, it nearly sent me over the edge in lockdown 1 when I had no broadband and couldn’t contact anyone
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mcart
(@trottermick) reported
@virginmedia Why is it your loyal customers are only given consideration by emailing Daniel Potts,Jeff Dodds or your excutive team? I’m sick of seeing people posting about great deals given by doing this. The poor sods who don’t get nothing, just pay higher prices!!
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Helen Stevenson-Miller
(@HelenSt14164149) reported
@virginmedia The issue was they wanted to give me another upgrade box taking my contract way over the cost I have contracted or indeed would pay. All I have asked for is what I had, for the price I had... Since 27th december
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Adam Sterdam
(@bogieboris) reported
@virginmedia I’m trying to find out more information about TV 360. I’m an ‘ultimate oomph’ customer, but clicking on upgrade on your website brings me a message of ‘we can’t upgrade your account online’, and trying to find your webchat is impossible. I just get into a loop of...
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Mark Bond
(@markbond252) reported
@virginmedia My contract is due to end and is about to go up by £20 a month by contacting your help team is impossible. I use the online chat and get a response 5-6 hrs later but no alert to say a response has been given. So its back to scratch again
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Glenn Thomas
(@glennthomaspoet) reported
@virginmedia It's still awful, called up customer service, no help, same old tired solutions that never work. Do I need to change service providers?
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buxton1984
(@buxton19841) reported
@virginmedia I would rather you advised on what you are going to resolve this. I will repost at my convenience to the community. If you are helping there why can’t you help here?
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Matthew Stokes
(@mattystokes8) reported
@virginmedia No, I've emailed my complaint which wasn't even a complaint initially.. just trying to cancel as I no longer live at the address ! I don't have the time to stay on a phone call for 2 hours
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Exult 🏴
(@Exulters) reported
@virginmedia I got told this internet disconnecting at night **** would be fixed still ain’t thanks very much 👍