Virgin Media Outage Report in Paddington, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Paddington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Paddington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Paddington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Lewisham, Enfield Town, London, Ealing, Croydon, Mitcham, Hampstead, Hackney, Southwark, Bermondsey, City of Westminster, Tower Hamlets, Camden Town, Paddington and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 Lewisham |
Internet | |
| Enfield Town |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Ealing |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Paddington, England
Latest outage, problems and issue reports in Paddington and nearby locations:
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Allan Fenn
(@AllanFenn) reported
from
Waltham Abbey, England
@virginmedia 5 different answers from different agents The best one was yesterday whilst on hold after being transferred to another person , waited half hour then they cut me off ! Finally got through to Nathan who is currently trying to resolve this issue, again !
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Rose Cooney
(@rosecherished) reported
from
Bromley, England
@NOWTV So cos @virginmedia had problems and I could only watch this via app last weekend, I restarted my @NOWTV entertainment sub just to binge watch on Sunday
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Aubrey Davis
(@aubreydav1s) reported
from
Ilford, England
@virginmedia Still down. So I’ve now missed two live games and soccer Saturday. Been on hold at your call centre for 30 minutes now as well
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Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Camden Town, England
@virginmedia @VirginMediaCorp @VMDotCom Virgin are liars and thieves they misinformed me, stole my money then after 20min waiting to get through to customer service they drop the phone on you. Do not go to virgin they are horrible
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@virginmedia Spoke to your woeful customer on Friday about how much compensation I was going to receive for my outage,I was assured I would get a call back, still waiting!!! #virginmedia #poorcustomerservice
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Allan Fenn
(@AllanFenn) reported
from
Waltham Abbey, England
@virginmedia Worst Customer Service I have ever experienced 😡 Left hand doesn't know the right hand doing ! Consider the contract null & void @SkyUK On my way
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Janine
(@JanineAdelman) reported
from
Barnet, England
@virginmedia I will phone you, but wait a minute, my phone doesn't work!
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Mr T
(@onemistert) reported
from
Camberwell, England
@virginmedia We have engineer visit today so hopefully they can resolve. However it is vertically impossible to get to speak to one of your agents. That is really not good customer service. I tried to have the online chat on a weekday btw sonshould have been available after 6
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@CantSwingACat @bt_uk You should try Virgin Media! Don't forget you're entitled to Ofcom compensation if the has been a total loss of service for over 24 hrs I.e If their Infrastructure is at fault #poorcustomerservice
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
After finally ending up speaking to a UK call centre all sorted! @virginmedia please sort of your customer service issues!
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Tim Hughes 提姆·休斯
(@Timothy_Hughes) reported
from
Richmond, England
@virginmedia Thank you .... will try. — The text I got today said “With our Connect app, your WiFi can't hide. It's like a WiFi sniffer dog, hunting down blackspots.” You might like to point out to Marketing that a reword is needed as I took it literally. Thanks for your help.
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Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Tottenham, England
@virginmedia @VirginMediaCorp @VMDotCom Virgin are a bunch of lying thieves and would not recommend anybody signing a contract, once they get you in they start treating you like crap.
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Adam Gray
(@agrayphoto) reported
from
Croydon, England
The @virginmedia customer service can’t understand one simple request and problem, passing my housemate between pillar and post for hours on the phone and making broken promises. Seriously useless. Oh and the internet speed has been crap and not as advertised for months - avoid
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Doug
(@dougmorton) reported
from
Ealing, England
Annoys me way more than it should that Virgin... sorry, LNER call their class 800s “Azumas” and the media are treating them as something new, when class 800s have been in operation on the GWML since 2017, just without a stupid brand name.
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City Girl #140499
(@dylzdevani) reported
from
Barnet, England
@virginmedia The wifi is always flashing green. Even when it says there is no issue. Fortunately tho the contract is coming to an end which means so will payments👍. Paying for about 250Mb to get 30 on a wired connection
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City Girl #140499
(@dylzdevani) reported
from
Barnet, England
@virginmedia Im not thick ofcourse all the cables are connected, it wouldnt tell me 30mb if the ethernet wasnt in. The hub has been reset whenever there is an issue, which happens to be every few days.
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
@virginmedia Every interaction with you overseas call centre is a horrible experience, long wait times, bad English, wrong information & get passed around the system. The only way to get anywhere is to threaten to leave and suddenly you are transferred to the UK where the problem is resolved!
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
I love @virginmedia products, but detest their overseas call centres. Customer service is appalling! Been on the current call for 40 minutes and now I’m apparently being transferred somewhere else! I’m only trying to sort my contract out....
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Lesley Sanderson
(@LSandersonbooks) reported
from
Islington, England
@leepg @virginmedia I have this same problem @virginmedia rebooting doesn't solve the problem
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Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Tottenham, England
@virginmedia Tried to call today waited for 20mins to get through finally got through to customer service and then they had to put me through the escalations team and as soon as i got through the operator pretended he could not hear then dropped the phone.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jen 🍒
(@Jentmpst) reported
@virginmedia This has been ongoing for 4 days now tho, we keep getting advised its fixed & then it goes down again.. An engineer has supposedly been every day (they haven't) also not entitled to any loss of service credit due to the terrible rule of it having to be "total loss for 3 days"
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Gavin Prince
(@GavPrince) reported
@virginmedia No one ever answers your customer service either, its like you try and do everything possible to avoid speaking to customers. I havent got a spare 2 hours to wait on hold again!
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SimoneV
(@SimoneV32682009) reported
@virginmedia @LeanneMcGiveron When you call the service it says "Impossible to connect you" and the call ends. I am without service as well.
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Gareth Jones
(@GarethJones72) reported
@mouthwaite @virginmedia Have you definitely set up security with them? I had this issue and one of their operators told me the two words they use if no security is set up or its disappeared oddly. In then rang back and used letters from these words and hey presto let past security and sorted. V. Bad
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TheLordOfGoats
(@TheLordOfGoats_) reported
@virginmedia going down yet again across London and Enfield Town, whats the point in paying for a service that goes down several times a week?
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Simon
(@Wezzo_66) reported
@virginmedia Switched browsers and saw no problem, and yet five times today the router has lost connection to the Internet. Thankfully we're not home schooling but I'll be honest it's embarrassing constantly dropping out of work MS Teams meetings.
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Asher D➐
(@Cyrawx) reported
@virginmedia I’m aware your busy it’s took 9 months to get a response I’m trying to figure out if @bet365 will let me place a bet whether covid ***** off before I get one issue resolved
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Katy Minshall
(@katyminshall) reported
Hey @virginmedia - spoke to you last week and still waiting for your engineers to give me a ring. Wifi keeps cutting out. Could you help?
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Hel Reynolds
(@HelReynolds) reported
@virginmedia Hiya. I’ve checked and there are no issues. It’s not urgent, I can cope with no or patchy service - but if someone could just register my query I’d be really grateful. I’ve rung quite a few times over the last few days but the automation brings me back to that app each time.
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عبد الرشيد سهيل
(@Master_Roshi__) reported
@virginmedia There is no customer care team option when I call as the doc states