Virgin Media Outage Report in Paddington, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Paddington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Paddington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Paddington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Hampstead, Southwark, Hackney, Mitcham, Wembley, Croydon, Harrow, City of Westminster, Barnet, Islington, Hounslow, Paddington and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet | |
| Hampstead |
Wi-fi | |
| Southwark |
Wi-fi | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Paddington, England
Latest outage, problems and issue reports in Paddington and nearby locations:
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threestain
(@threestain) reported
from
Tooting Bec, England
@virginmedia Yep it’s broken in my area. Might get a fix tonight. Perhaps
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia deny one of the passwords I gave is correct. Their systems are appealing. As is customer service. Don't use Virgin Media. No good reasons for why their practices are in place.
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Rory Cellan-Jones
(@ruskin147) reported
from
Lambeth, England
Labour plan involves spending £20bn on rolling out a full fibre broadband network to all by 2020 - then providing free service to every home and business. But not clear where that leaves Virgin Media, TalkTalk etc
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Jon Ellacott
(@jonellacottCPFC) reported
from
Croydon, England
@AyoCaesar Problem is that Sky have no control over it, because its actually owned by Openreach. They own the lines for all providers, apart from obviously Virgin Media.
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anand j
(@dranand2812) reported
from
Chigwell, England
@richardbranson vry sorry to say tht virgin media communication to th customers been very poor. I hv been awaiting new broadband connection fr a while, vry frustrating indeed. #acc813439502 site id 22
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Amir Sharabi
(@Aiel_warrior) reported
from
Barnet, England
@virginmedia why is it so difficult to speak to someone and then when you do it’s an impossible mission to get anything sorted - worst customer service I’ve seen in a while.
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Neil Edwards CQ
(@nlpedwards) reported
from
Richmond, England
@virginmedia so, having been on hold for 25 minutes, then cut off, called back on hold for a further 15 minutes... cut off again. Your customer service is atrocious... I can hear @SkyHelpTeam beckoning... they were crap, but they were never this shit.
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Eran Edry
(@EranE1980) reported
from
Camden Town, England
Hi @virginmedia . Since 5pm I've probably had a total of 3min of working internet in the flat - where I work. Full time. I'm aware there's an ongoing problem in the area (N19 5HY) but the fact is I have lost hours of work over this and I'm not happy. Awaiting your reply. Thanks
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Andy Howe
(@AndyHowe17) reported
from
Croydon, England
So @virginmedia have refused to get an engineer to me today to fix their problem outside my house, which has cut out my internet and TV services. I have not got many followers but if anyone can retweet this example of disgraceful service I would be grateful.
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davep
(@g_davep) reported
from
Croydon, England
@virginmedia #sw16 #broadband poor service can you confirm if you have resumed normal service the broadband is down since yesterday sw16 4sd
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
@virginmedia And if the issue is more@complex than originally thought, I should be informed and not keep having to waste even more time chasing information from you. It’s really not good enough.
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Billie Ing
(@BillieIng) reported
from
Lambeth, England
@virginmedia Broadband fixed - but still can’t get into my account. I joined you in August and it’s still not resolved... have tried phone, Twitter, text, asked the engineer f2f - no one can help
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
The first thing I have to do when I come home is time WiFi off on my phone cos @virginmedia is soooooo bad.
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craig burston
(@skipratmedia) reported
from
Kidbrooke, England
@virginmedia We know of an issue in your area that results in loss of service [...] you may be eligible for bill credit if your service isn't restored within two full working days.” I don’t know about bill credit but I massively need to work from home today.
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Allison
(@afturain) reported
from
Richmond, England
@virginmedia They know they're taking to the right person because of all the other details, too. They are deliberately making it difficult. If I wanted to buy more from you there would be no problem.
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liz mcdonnell
(@lizmcdonnell1) reported
from
Lambeth, England
@virginmedia are there problems in the Sw17 area
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craig burston
(@skipratmedia) reported
from
Kidbrooke, England
dear @virginmedia your internet connectivity is broken.
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Stuart McGlone
(@semcglone) reported
from
London, England
@virginmedia internet outage for the second time in a week. It’s not like I’m paying £93 a month now, wait...huh
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia system. Had gone down here in W10 your website shows no problem. Always the same. Phone service rubbish #badservice #poorquality @GripeO_Feed @GripeO_Outreach
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threestain
(@threestain) reported
from
Tooting Bec, England
@virginmedia sadly broken in sw17 too...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Olph
(@olphwres) reported
@virginmedia switched to you yesterday specifically because I needed faster speeds and better infrastructure for homeworking and video calls. Day 1 and every time I connect to video software (Zoom, Skype etc) my laptop is disconnected from the network.
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Aaronking
(@aaronking_1) reported
@virginmedia Update: Still a shambles, still not fixed @virginmedia said by 25th but have now advised the problem will be fixed 8th February. Awful!
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Naomi Lee
(@NaomiLe57011799) reported
@virginmedia PLEASE HELP US LEAVE VIRGIN MEDIA!! By making cancellations team non existent you are essentially holding us hostage this is not fair
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Mark D
(@Mark2510) reported
Hi @virginmedia how am I supposed to cancel my contract (which you have broken) when this can't be done online ans your phone line says "sorry we are busy, call back later, goodbye"? Very disappointing customer service.
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J Booker
(@JJBooker) reported
signal on my @virginmedia mobile is now non existent in the house and only slightly better outside. Yet still shows 4G sign for data. May have to switch. Other phones on @giffgaff performing much better 4-5 bar.
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RebeccaChance
(@MsRebeccaChance) reported
@virginmedia Too late! I asked you repeatedly for someone from the resolution department to ring me, as they never answer their number. You refused. You also lied by telling me it was impossible, when you had done it months before. Now your tweets = part of my complaint. #EpicFail #custserv
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RA
(@RAgoooner) reported
@virginmedia ‘Intermittent issues’. Zero timeline (was meant to be today since logging fault a week ago). Luckily we’re leaving for a new provider next week
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Rich Fisher
(@BigRichFish) reported
@virginmedia Hi. Spoke to customer services 3rd Jan who were very helpful and said account would be credited £25.95. Received letter ref C-030121690 confirming this (although letter is confusing) as did web contact before speaking to someone. Credit still not showing. Pls sort this. Thanks
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fabiano
(@fabparra) reported
@virginmedia very bad service I wonder if there are more people with no internet signal (Virgin Media) in front of cambridge gardens square It's been two days and Virgin has not given me a satisfactory answer or service to solve the problem Could you just help me @LifeInKilburn?
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meals
(@ameliaaf_) reported
@_darkmavis @virginmedia So frustrating and unfair on old people that they’re just expected to know all this, she’s honestly in such a mess now and it’s not like I can just go over to her house and try fix it for her like I normally would