Virgin Media Outage Report in London, England
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The latest reports from users having issues in London come from postal codes EC4R, SW8, RM11, E11, SE26, W4, SE21 and SE11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near London, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Tower Hamlets, Ealing, Ilford, Walthamstow, East Ham, Fulham, Streatham, Bushey, Newham, Croydon, Blackheath, Paddington and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| Wembley |
Total Blackout | |
| Tower Hamlets |
Phone | |
| London |
Internet | |
| Ealing |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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Mabs
(@Mabs79) reported
from
Islington, England
@virginmedia is there a problem with the network in London N4. Broadband and TV nor working. Service status staying working ok
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Alan Back
(@ARBack1) reported
from
Richmond, England
@virginmedia is there still a problem with the service in TW1. I have had no broadband since 11:00?
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ALASTAIR DUNS
(@alastairduns) reported
from
Richmond, England
@virginmedia seems to be an issue in Twickenham with broadband. Signal just disappeared. This happens far too often. Your service & coverage is terrible
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?
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Mahdi 🏴
(@mahdi) reported
from
Kingston upon Thames, England
Avoid two companies in the UK: @IKEAUK and @VirginMedia; awful customer service.
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James Anderson 🏛
(@tufnelljimmy) reported
from
Islington, England
@virginmedia down yet again in N19. Almost all day. Everything is connected up correctly and have restarted.
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Yes, but that process took 81 minutes, without having spoken to anyone who could deal with my problems. It's been the third attempt at talking with Virgin too.
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia Yeah and speak to a snr complaints Mgr which I’ve attempted 3 times, been promised a call back in 48 hours and each time never got one… seems like they’ve not been trained to use your own phones! #saynotobadcustomerservice
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Jemma Crow
(@jemmacrow) reported
from
Poplar, England
How is @virginmedia internet so bad?! It NEVER works…
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Sarah Merry
(@skmerry) reported
from
Esher, England
@virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.
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Jonathan Graham
(@jagraham90) reported
from
Tottenham, England
@virginmedia I have never experienced worse service in my life. I have spent the last 6 hours on the phone to you and still have no comfort that you know what you’re doing or can deliver a product. It’s extremely disappointing as a nee customer. Avoid.
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Bobby
(@bobby_media) reported
from
Kingston upon Thames, England
@virginmedia Getting “network problem” all trough my games and getting insane lag spikes is exactly why I pay £50 a month for some horrible internet, I guess it’s time to switch :)
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Started chat at 16:44 Had to end 18:05 for hospital treatment to be done. In all that connection time, never got to the stage were some could deal with my problems. Most of it was going through security questions. Password rejected tho' VM posted it to me wks back. Useless.
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Neil Adie
(@Yellow212) reported
from
Walthamstow, England
@virginmedia has broadband gone down in my area? My WiFi has stopped working all day in Chingford.
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Virgin really needs to simplify it's process of dealing with customers' enquiries. Customer care needs to be open and easily accessible, not made to impede or frustrate customers. It's way easier dealing with a bank or even HMRC.
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FlippedAcademic
(@Rob_Garvey) reported
from
Bromley, England
@virginmedia I moaned on Wednesday about #poorcustomerservice from @virginmedia, so it's only fair to praise when they #Getitright. Friendly Chavez was awesome, fixing the problem through competency and with a smile; the result a #happycustomer cc @marketingjulia
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deborah norton
(@deborahnorton1) reported
from
Richmond, England
@virginmedia down again your service is hopeless
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Thanks but tbh I'm just being directed round in circles and this is a big part of the problem in trying to deal with what should be a simple issue to deal with.
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ALASTAIR DUNS
(@alastairduns) reported
from
Richmond, England
@virginmedia Apparently there are known issues being dealt with. According to your website should be fixed by 1500
-
Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Haynes
(@robhaynesdrums) reported
@virginmedia Correction - I think I have got back in. Was there an issue over the weekend?
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Dan Perry
(@dantperry) reported
@virginmedia Stream - and trying to watch Sky Sports F1 on the Sky Sports app. If it makes a difference I had no issues watching on the Stream box so it's not the subscription.
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Ritchie Hemingway
(@Ritchie_hem) reported
@virginmedia 9 months into my contract and so far it’s been the worst customer experience I’ve ever had by a country mile. I’ve had to get in contact almost every month to resolve an issue, I’ve been repeatedly given misinformation from your customer service hotline 1/2
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Nickrf1966
(@nickrf1966) reported
@virginmedia Yes, the report works. What was pointing out is a link to this form or phone number isnt on the higher level help or contact pages. So its hidden from people coming into the Help pages. This is shown by the "Return to Contacts" link on form page not working. Should be fixed.
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Mark Todd
(@MarkTodd8) reported
@davidflatman @jimhamilton4 @MolloyJoe But you can see everyone pile into Williams when the issue is the process not the collective opinion. Williams is saying the independent process is what holds the game together. Otherwise what happens, Virgin Media makes the call after a quick poll?
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Mia Peters
(@CrimsonHeart1) reported
@virginmedia Hang on I’m on my phone will jump on laptop
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Marisa Haynes
(@Marisa_haynes21) reported
@virginmedia But are they going to put the phone down like every other department?
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Tom Moore
(@tommooredesign) reported
@virginmedia Yes, I know. I have already called this on two separate occasions. I've no interest in doing it again. @virginmedia if you can send me the dongle, that will resolve my issue until the broadband is installed on the 24th
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adam grand boulevard
(@algb) reported
@virginmedia I have been on the phone for 30 minutes this morning already but am never able to get to an advisor because I need my password to so do. And apparently my password is incorrect even though I've never changed it. Please can you advise
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Nickrf1966
(@nickrf1966) reported
@virginmedia Phone, website, now Webchat to report damage to one of your cable junct cabinets. By phone end up in circular self diagnostic, then sent SMS to website, which did same diagnostic, no phone contact. Now Webchat not answering. Do you want to know or not?