Virgin Media

Virgin Media Outage Report in London, England

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The latest reports from users having issues in London come from postal codes EC4R, RM11, SW8, W4, SE27, SE26, E1 and E11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in London, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in London, England 03/17/2025 10:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near London, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Hampstead, Islington, London, Lewisham, Paddington, Ilford, Finchley, Tower Hamlets, Southwark, City of Westminster, Acton, Bexleyheath, Newham and Bushey.

Loading map, please wait...
City Problem Type Report Time
United KingdomCroydon Total Blackout
United KingdomHampstead Internet
United KingdomIslington Internet
United KingdomIslington Wi-fi
United KingdomLondon Wi-fi
United KingdomLewisham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:

  • ianbriggs Ian Briggs (@ianbriggs) reported from Croydon, England

    @virginmedia your customer service is a joke!!! We're being charged £10 extra on a bill which was already agreed to be paid LAST FRIDAY, which I did at a paypoint up the road,we never pay by direct debit because Mum always likes to pay at the end of every month because that's

  • MeLadyFreshness Melanie Nebuchadnezzar-ne$$ Gothic Princess (@MeLadyFreshness) reported from Islington, England

    Brilliant. @virginmedia outage - site not working so can't even check my area for disruptions - and no out-of-hours team on the phone!

  • JLHayne Jess Hayne (@JLHayne) reported from Islington, England

    @virginmedia internet down in north London- when’s this going to be fixed and can I expect a refund.

  • SamWickett1 Sam Wickett (@SamWickett1) reported from Bromley, England

    @virginmedia so customer service just hung up on us after putting us on hold for over half an hour and failing to deal with an issue which your app said you can deal with. Only want a wifi booster and the customer service I have received was atrocious

  • sinajtojayz Janis Sinaj (PISCES) (@sinajtojayz) reported from Ilford, England

    @virginmedia I’m disappointed to say the least. I’ve requested for my service to be cancelled instead you sign me up for a new package and add an extra £10 to my bill.i no longer want your service..!

  • ianbriggs Ian Briggs (@ianbriggs) reported from Croydon, England

    @virginmedia the end of every month is when Mum receives my late Dad's money and we get a stupid paper charge,not everyone can pay by direct debit!!! very disappointed

  • mikelondonse Mike Keogh (@mikelondonse) reported from London, England

    @virginmedia This is Another box down the bottom of Vicar's hill. Your guys can repair both in the same trip! Enjoy....!

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia I have run all the checks and it’s still really slow, can you advise who I contact to resolve this .

  • Gemzar Gemzar (@Gemzar) reported from Tottenham, England

    @virginmedia @mrhcarlin Can confirm down in N15.

  • matt_angelo_84 Matt Angelo (@matt_angelo_84) reported from Bromley, England

    @SkyHelpTeam Internet down again! Asking to book an engineer through mysky app again but think it’s time to cancel and move to @virginmedia This is the 3rd Engineer visit this year #poorservice

  • RosellaDegori Rosella Degori (@RosellaDegori) reported from Tottenham, England

    @virginmedia Hi, according to the link there's no known issue, but the thing is the issue is here and the wifi is still down. No matter how many times I'm resetting the router.

  • RaymondBarker4 raymond Barker (@RaymondBarker4) reported from Camberwell, England

    @billzo86 @virginmedia I got a reply saying some people are having problems playing fifa I'm 61 years of age I don't play fifa I'm a big boy now

  • befitat50 Befitat50 (@befitat50) reported from Camberwell, England

    @virginmedia it’s frustrating that virgin media CAN NOT fix our broadband and internet in Sw4 8Dw!!!! We’ve been waiting for more than a week and still slipping to another day and so on! I’ve had enough and moving to a better provider Sky...

  • pandsreid Susie20RF (@pandsreid) reported from Merton, England

    @virginmedia Yes, says you are looking to fix by 4pm. Will sign in for updates and compensation..

  • JanineAdelman Curly O's (@JanineAdelman) reported from Barnet, England

    @darin_burrows NOT @virginmedia package is great as is broadband, but Customer Service is hopeless if it doesn't work correctly. One year in still not sorted and getting ready to leave.

  • JanineAdelman Curly O's (@JanineAdelman) reported from Barnet, England

    @virginmedia If you read this correctly you would see that I said broadband is not the issue - it's everything else, and trust me we gave engaged with you on numerous occasions including 6 engineers who have so far failed miserably.

  • OrionHombre orion (@OrionHombre) reported from Tottenham, England

    @CaitMurray9 @virginmedia Looks like a DNS issue, changed DNS and now working

  • TimAtkinsPhoto Tim Atkins (@TimAtkinsPhoto) reported from Hackney, England

    @virginmedia It’s fibre only. How do I cancel when customer service is so bad! I have had 2 calls ended tonight as they don’t want to cancel my contract. So bad. Your front of house is appalling and can tell by the number of complaints on here in such a short space of time. :(

  • tonysacting tony pickering (Roy) (@tonysacting) reported from Camberwell, England

    @virginmedia Interesting when you get disconnected the moment you tell the agent the deal to stay with you as a loyal customer is way higher then new customers and £20 a month more than @SkyUK Especially when your charging me per minute to call you as you never fixed my landline

  • harispurs82 Hari Patel (@harispurs82) reported from Hackney, England

    Thank virgin media just received the email. I trust you can sort out the issue without any further problems

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DBrickerz . (@DBrickerz) reported from Northamptonshire, England

    @virginmedia your customer service is a shambles

  • Stephen16498892 Stephenwoods (@Stephen16498892) reported

    @Snowy273 I ditched Virgin media a couple of years ago & what a job I had trying to ditch them. Now use 3 mobile broadband.Went from around £70+ down to £10 p.m. as a special offer then £21 a month. More than adequate for what I use it for (TV,laptop & tablet).But depends on mobile signal.

  • martyvoll Marty (@martyvoll) reported

    @virginmedia This is as bad as your customer service not knowing how the rise is calculated a 13.8% rise on £29 is £4 rise which is still an inflation busting rise, how is a 24% rise justified, you are ripping off your customers How many of your staff have had an inflation + rise this year

  • CarinaSandells Carina Sandells (@CarinaSandells) reported

    @virginmedia how as a new customer I have been left without any connection, multiple calls all week to try and get answers, to be told I will be without broadband and TV till the 8 March. If this is how you treat new customer I am not looking forward to the next 18mths…

  • charmedanita Anita Smith (@charmedanita) reported

    @virginmedia my internet has been off all day since early hours of the morning. Can someone please contact me?? Online chat is not working?

  • bobafett26 Stuart Craig (@bobafett26) reported

    @virginmedia Yes we have. One operator can see the POA authority and the next can’t. Given up on the phone after holding for hours now been waiting on What’sapp for nearly and hour and a half. Experience is always the same. Changing package, returning device and now trying to cancel :(

  • chrisgorrod Chris Gorrod (@chrisgorrod) reported

    @virginmedia The service checker sometimes tells me there’s an issue and sometimes tells me there isn’t. And the chance of speaking to an actual person within about half an hour is as likely as me becoming the next pope.

  • dannymike4455 Dan Archer (@dannymike4455) reported

    @virginmedia Possibly John, but this is hardly encouraging me to stay. Would you rather I spent an entry tarrif with Virgin Media or go somewhere else. Think about long term gains and customer relations as apposed to short term profits.

  • Nik_How Nikki (@Nik_How) reported

    @virginmedia Just got cut off by Virgin Media after being on the phone for 1 hour and 39 minutes. Have still not been able to cancel or suspend for 6 months as per agreement on the call. Have been a loyal customer and upgraded packages over the years but this is now ridiculous. Should I stay?

  • ColinCFC1905 Colin / Cóilín 🇬🇧☘️🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@ColinCFC1905) reported

    @NaomiMcburney @virginmedia I have Virgin Media without issues, sorry can't help.