Virgin Media Outage Report in London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in London come from postal codes EC4R, SW8, RM11, SE27, E1, W4, SE11 and SE26.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 31: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (13%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near London, England
The most recent Virgin Media outage reports came from the following cities: London, Walthamstow, City of Westminster, Watford, Enfield Town, Hackney, Streatham, Bermondsey, Balham, Wembley, Acton, Hampstead, Croydon, Ealing and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| Walthamstow |
Internet | |
| London |
Internet | |
| City of Westminster |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!
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karen
(@karlea45) reported
from
Camberwell, England
@virginmedia I have no broadband and haven’t since yesterday and no text like others to apologise. Disgusting service
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Keiran Pedley
(@keiranpedley) reported
from
Enfield Lock, England
@virginmedia Thanks. Says no known issues but WiFi consistently drops & our TV cut out last night (only for 10 mins mind) so not sure what to tell you.
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Alarms Are Us Ltd.
(@Alarms_Are_Us) reported
from
Bushey Heath, England
@virginmedia We have replaced several routers over the past year, had boosters and several engineers. I have explained that it’s the internet from the box not in the house that has an issue. this was confirmed by recent engineers who actually checked. After replacing cables to house from cab
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Tim Naik
(@Timnaik) reported
from
Camberwell, England
@virginmedia my internet in SE22 Has been down for over 24 hours badly affecting 2 adult essential workers ability to communicate and two children's virtual learning to be stopped..
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Luke William Reardon
(@ConfidingGoblin) reported
from
Tottenham, England
@virginmedia Internet has just gone down again. Much love and no surprise. Regards. #NotRobert
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Modern Eccentrics
(@ModernEccentric) reported
from
Hackney, England
@virginmedia every afternoon this week we’ve lost our internet connection... no excuses, no response, your service is not adequate or acceptable!
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Bhavin
(@Bhavinchief) reported
from
Watford, England
Just rang virgin they said that it’s going to be out until 4pm! Not good enough!! We should get free internet for the next 3 months as very bad service #virginmedia
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔
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Jack Bremer ⚡️
(@jackbremer) reported
from
Wandsworth, England
@virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!
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Sarah Lockett
(@sarahlockett) reported
from
Camden Town, England
@VirginMember @virginmedia @AmazonPrime No problem. I can’t figure out how to do it on the website. Help please!
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Luke William Reardon
(@ConfidingGoblin) reported
from
Enfield Lock, England
@virginmedia Again the general internet service is fine but every night without fail between 00:00-01:00 my internet will cut out for about 5/10 mins cutting out anything I'm doing. Be it watching something or playing games with friends. It's infuriating.
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Francesco Crea
(@FcCrea) reported
from
Tottenham, England
@virginmedia Hello, your problem with the intermittent connection is happening again... WiFi works for 30 mins and then stop for 3/4 minutes.
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Lee
(@Leeirons) reported
from
Walthamstow, England
Absolute woeful service from @virginmedia 😡 Pay out nearly £40 a month & the last 5 days has been nothing but problems! No service AGAIN today! Working from home & no internet is costing me money for not being able to work! Not happy!!!
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Luke William Reardon
(@ConfidingGoblin) reported
from
Enfield Lock, England
@virginmedia Again. Internet just went down.. Useless
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Bhavani Vadde
(@BhavaniVadde) reported
from
Wandsworth, England
@virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is ******* ****, sort it outttt
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Tariq Khan
(@Vintage_gent22) reported
from
Poplar, England
@HugoBaritone @virginmedia You should be able to get money back as they should be providing a good service, I have worked in this sector before
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Teresa Whitfield
(@teresawhitfield) reported
from
Croydon, England
@virginmedia Not now that we have invested in a £300 mesh WiFi system so we can get WiFi across the house as the router is pointless. And apparently the issue is with the infrastructure in the Sotih Croydon area so intermittent broadband is to be expected 🙄
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Luke William Reardon
(@ConfidingGoblin) reported
from
Enfield Lock, England
@virginmedia @MrTClayts It is not. There are no known issues in my area at the moment.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Louise Robinson
(@Louise_Robbo) reported
@virginmedia 45 minutes without Internet this morning? Had new hub fitted and still experiencing issues. Can only check service status online but you actually have to have an Internet connection to be able to do that!
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BJC
(@theboycowan) reported
@virginmedia can i have some help please im trying to get into my account , not allowing me to reset . Can i have the security qurstion reset please
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Carl
(@carl_warbs) reported
@virginmedia Can you explain to my how I can agree an upgrade with one of your representatives to a greater broadband speed and add TV services, wait in for the installation, nobody attends, call back and be told that nobody knows anything about it?! Appalling service as usual 🤬
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Steve Mellor
(@ssjjsd) reported
@virginmedia Have you not seen any of my Tweets? I spent 1 hour and 40 minutes, spoke to 2 employees who just put me on hold, totally unacceptable, I want a different way to cancel or I will use Ofcom, Twitter, Facebook until someone contacts me and tells me how to cancel my service.
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Lynsey Cooper
(@cooperlynsey1) reported
@virginmedia Do you have an email or someone I can provide details to? Since installing our new Hub 4, we are unable to connect any of our amazon smart devices to the internet & Catch up TV has been down for two weeks.
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Ian
(@88_img) reported
@virginmedia hello, was told I would receive my deadlock letter within 7-10 working days which it has been. Not received letter yet and still getting 10s of disconnects a day - no compensation and unable to effective do our jobs. Can you help? Regards,
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Jonathan Smith
(@jonflyingtiger) reported
@virginmedia Could you also... possibly... fix the problem and install my broadband..!? Or is that too much to ask...!?
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Mike Hobden
(@MikeHobden) reported
from
Worthing, England
@virginmedia I need to speak to someone to confirm cancellation of an installation. I am getting nowhere online as I am not an existing customer. Can you help?
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Christian Harrall-Baker
(@ChristianBaker0) reported
@ItsAndyMack @virginmedia Our road has a WhatsApp chat exclusively to co-ordinate complaints on our Virgin Media service - I feel your pain
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Dlondon
(@dominiclondon) reported
@virginmedia I don’t understand. My question is relatively straightforward. You have said that a fix is underway by approx feb 18. I would like to understand what they are fixing. Local broadband or tv media services.