Virgin Media outages and service status in London, England

Problems in the last 24 hours in London, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near London, England

The most recent Virgin Media outage reports came from the following cities: London, City of London, and City of Westminster.

City	Problem Type	Report Time
London	Internet	5 minutes ago
London	E-mail	50 minutes ago
London	Wi-fi	1 hour ago
London	Wi-fi	2 hours ago
London	Wi-fi	2 hours ago
London	Internet	2 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:

• 
  Richard Gendal Brown (@gendal) reported 8 minutes ago from City of London, England

  @virginmedia Thanks for your help but this is a problem only Three can sort! Their new system works where it’s deployed. The problem is that they haven’t deployed it everywhere - eg Elizabeth Line.

• 
  Claire Newton (@c_vanadium0509) reported 10 minutes ago from London, England

  @virginmedia any updates on the outage in SE London? What is the eta for resolution?

• 
  Shah 🦅 (@shah4569) reported 20 minutes ago from London, England

  @virginmedia All these problems. But still fleecing money from us.

• 
  Mario Bucolo (@mariobucolo) reported 21 minutes ago from London, England

  @virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!

• 
  Mary (@SandraS80775853) reported 25 minutes ago from London, England

  @virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.

• 
  Connor Dean (@donnorcean) reported 25 minutes ago from London, England

  @virginmedia Still cutting in and out as it has been for many weeks… no local area issues listed anywhere. Have been trying to get ahold of someone for weeks now but just keeps looping in the app, really frustrating

• 
  kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported 30 minutes ago from London, England

  I've just had to suffer the same 4 songs,1 a poor cover of 'Where my Rosemary goes', on a loop, in 2,45 mins of waiting for @virginmedia to pick up. Within 10 mins of engineer fixing fault, its playing up again. Its also the end of my contract so I want to deal with it.

• 
  kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported 32 minutes ago from London, England

  Please @virginmedia can you change your waiting music. Its the same 4 tracks adnauseum & very poor quality at that. No wonder customers who wait for over an hour hang up. Its enough to drive you mad with these earworms all day.

• 
  Mustakim. (@Mustxkim) reported 33 minutes ago from London, England

  Virgin Media moving weird. My wifi is working but for certain things. YouTube, IG, Disney+ is all fine but Safari, Twitter and other apps ain’t working. Fix up man. I ain’t paying all this money for daily issues @virginmedia

• 
  グラハム・スミス® ©Official (@BancoDePapa) reported 33 minutes ago from London, England

  I wonder if anyone has a #skyglass connected to a #virginmedia broadband? At least with #SkyQ your TV service will be unaffected

• 
  lisa sibley (@citigirly) reported 42 minutes ago from London, England

  @virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please

• 
  Channy (@walshChanny) reported 44 minutes ago from London, England

  @virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.

• 
  Melanie Hart (@MelanieHart72) reported 47 minutes ago from London, England

  @virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service

• 
  Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported 51 minutes ago from London, England

  @virginmedia Still no broadband and now the estimate is over a week !?! Terrible

• 
  Vegan join the PCS Union (@Veganforever67) reported 54 minutes ago from London, England

  @virginmedia I think I may actually be free from #Virginmedia at last other times I phoned up I got someone who just basically lied to me and extending my contract but this time I phoned up to cancel the contract and actually spoke to a very nice man so hopefully it's all done

• 
  Roger Highfield (@RogerHighfield) reported 57 minutes ago from London, England

  @virginmedia l have lost the internet - any issues in Greenwich/area 21/SE10 and, if so, when can l get my life back!?

• 
  Shah 🦅 (@shah4569) reported 58 minutes ago from London, England

  @virginmedia bring back customer service to the UK. Philippines is a joke!

• 
  Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported 1 hour ago from London, England

  @virginmedia Whats is happening ?? Been put in a queue only to have the CV phone put down on me twice without even talking to an operator ? What do I need to do to speak to someone??

• 
  Nathan Talbot (@nathantalbot) reported 1 hour ago from City of London, England

  (Testing) colleague asked if is there a virgin media outage but it’s working fine in EC1A.

• 
  lisa sibley (@citigirly) reported 1 hour ago from London, England

  @virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ray Cairns (@RCMCFCX3) reported 9 minutes ago

  @gblondon1 @skytv @virginmedia Let’s hope you never have to call customer services 🥴

• 
  Greeny (@Greeny_65) reported 12 minutes ago

  @JayneCellis @PatrickChristys @virginmedia I would hope all HR departments up and down the country are urgently reviewing their safeguarding policies not only when their Sikh employees are working in customers homes but also in their workplaces working alongside others who can not and do not carry any weapons when at work

• 
  Danni (@danni_ox_) reported 15 minutes ago

  @PharmacistExpat @virginmedia They could - but their website states broadband is only an issue when it’s broadband only deals, it’s it’s broadband and tv - it says any broadband, therefore anything that’s in the “not eligible” below, doesn’t count for them

• 
  Heather Gray (@hgray281) reported 16 minutes ago

  @virginmedia what a terrible experience. At 66yrs old 4 calls to god knows where with limited English staff, expect me to crawl around checking cables, lied about outage and now given me a remote, can't up the volume and day 2 can't switch TV on. Appalling Customer Services.

• 
  Professor Keyboard (@jjunglejim) reported 16 minutes ago

  @virginmedia @evo5797 Being in the feedback department of virgin media customer services must take unimaginable levels of fortitude.

• 
  JC (@Coady88) reported 19 minutes ago

  @gblondon1 @skytv @virginmedia You’ll be switching back to sky in 2 years when virgin do exactly the same, double your bill whilst offering new customers the same service at 1/4 of the price, it’s a market I genuinely do not understand.

• 
  Jane ferguson (@Icklefergie) reported 23 minutes ago

  @virginmedia How many promised texts and phone calls does it take to actually be contacted. Waited over 2 weeks for resolution of a problem with Virgintvgo due to O2 linked accounts!! Still no returned calls … despite several phone calls, what do I need to do???

• 
  jane rawlings (@djraw123) reported 26 minutes ago

  @virginmedia why are we having service issues yet again in the OL2 area ? This has been going on for over a month and is completely unacceptable!

• 
  Bryn (@bryn14181) reported 27 minutes ago

  @gblondon1 @skytv @virginmedia Like people have said you’ll be back to Sky within 2 years. Me and the Mrs had Virgin we were paying something like £87 a month for the full package come renewal price they wanted £213 a month for the same package claiming the £87 was a new customer only deal

• 
  Edward Hamilton (@epwhamilton) reported 29 minutes ago

  @virginmedia I was specifically told yesterday that there is a problem in the area and to expect it fixed by 5.08. I still have no internet, and the outage is still not acknowledged on the website so I can't check on progress. Oh, and you're not responding to my DMs 😡