Is Virgin Media having an outage in London, England?

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 No problems detected at Virgin Media

Virgin Media in London, England problems in the last 24 hours

Virgin Media Outage Chart in London, England

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (57.62%)
  • Wi-fi (14.13%)
  • TV (9.12%)
  • E-mail (7.25%)
  • Phone (7.25%)
  • Total Blackout (4.63%)

Virgin Media Outage Map Near London, England

Virgin Media in London, England Comments

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Virgin Media Issues Reports Near London, England

Latest outage, problems and issue reports in London, England and nearby locations:
  • openspacer Phelim McDermott (@openspacer) reported from Hounslow, England

    @virginmedia Yes it has now not been working for at least 3 Days! Please let me know how I will be refunded. I’m paying for a service that doesn’t work. This and New Years at too!

  • NimoOoL Nimoool (@NimoOoL) reported from Hounslow, England

    @virginmedia hope you go bankrupt with ur stupid internet service

  • The3rdFrederick Freddie (@The3rdFrederick) reported from Walthamstow, England

    Yet another day where my @virginmedia internet goes down. Feels like it's once a week now...

  • xtamorinx tamorin (@xtamorinx) reported from Richmond, England

    @virginmedia morning. TiVo box (v6) stuck at ‘Starting up’ since this morning. All cables connected, did a restart a couple of times - no help. Thank you.

  • petesuperstar78 Peter symonds (@petesuperstar78) reported from London, England

    @virginmedia I have no live tv and no on demand. I’ve tried several times rebooting my system please fix the issue or at least let your customers know what’s going on.

  • marcvlessing Marc Vlessing (@marcvlessing) reported from Camden Town, England

    @virginmedia still incapable of getting broadband working in North London 27 hours after the initial problems.@camdensquare still without broadband. A complaint will be going to @Ofcom on Monday from all the @virginmedia users on the square. What a joke they are.

  • paulrtafinch Paul Finch (@paulrtafinch) reported from Lambeth, England

    @virginmedia Someone from virgin looking into it would really kinda just solve the problem. The lack of tangible help has really been the nail in the coffin around my decision to get media elsewhere

  • sentry_zero Gaz (@sentry_zero) reported from Kingston upon Thames, England

    @virginmedia Without sound. I want to be able to cancel my subscription without the need to speak to, audibly on the phone. I.e. text or email.

  • paulrtafinch Paul Finch (@paulrtafinch) reported from Islington, England

    @virginmedia I’m on unhelpful tweet away from cancelling and going to sky. Please. Just. Help.

  • paulrtafinch Paul Finch (@paulrtafinch) reported from Islington, England

    @virginmedia But you have access to the problem about my WiFi not being secure. You have my permission to help me out.

  • paulrtafinch Paul Finch (@paulrtafinch) reported from Islington, England

    @virginmedia Aaaagh. Seriously ... I don’t want to call / go on hold. You have my account. Details and problem 🤬🤬🤬🤬

  • paulrtafinch Paul Finch (@paulrtafinch) reported from Islington, England

    @virginmedia Gone, signed up and it’s not letting me post a question. This is crap and I’m now deeply frustrated. You have my problem, I’m sure you have access to a technician, please make this easy for me or in happy to take my account elsewhere

  • Elliewatt Ellie watt (@Elliewatt) reported from Hackney, England

    .Ok, someone must know what the problem is @virginmedia @richardbranson @TomMockridgeVM . 2 weeks without internet or TV is a joke especially when you pay £60+ a month. Other companies would provide mobile internet in this situation. Appalling disregard for customers. #sortitout

  • TapsMtutu Tapuwa Mtutu (@TapsMtutu) reported from London, England

    @virginmedia I have been on hold for 30mins and they still want me to pay to get out thier bad service!

  • TapsMtutu Tapuwa Mtutu (@TapsMtutu) reported from London, England

    @virginmedia Yes! So so bad, 9 days of bad service this January!

  • TapsMtutu Tapuwa Mtutu (@TapsMtutu) reported from London, England

    @virginmedia unreliable service and your customer team dont listen. My Wi-Fi has been down for 9 days and they keep saying it's fixed it is not! The technicians come out every day! Now you want to charge me £81 to get out the contract. It's time to report to Ofcom! #frustrated

  • Claremontcomms Claremont Comms (@Claremontcomms) reported from Hackney, England

    @virginmedia home internet has been down for ONE WEEK - totally unacceptable - can’t get through to speak to anyone. NOT good enough. We are N4 2JH. #virgin

  • fayis Faye Smith (@fayis) reported from Wandsworth, England

    @virginmedia So what you did is mislead me to renew my contract. I was told by TWO separate people that they would be free. This is not acceptable. Check my acc notes as I was ringing to leave b4 bein LIED TO. I am honestly shocked at the appalling service I’ve had from u for the past 3.5 yrs

  • Elliewatt Ellie watt (@Elliewatt) reported from Camden Town, England

    @virginmedia I tried calling that number, I get an automated message saying it’s broken. Can’t actually talk to anyone. The day it’s going to be fixed keeps changing #notgoodenough

  • StMattAcad St Matthew Academy (@StMattAcad) reported from London, England

    To all Parents. As you may be aware, the Academy has been experiencing internet connectivity issues since the weekend. This may result in delays in responding to electronic queries. Please bear with us until @bt_uk @virginmedia and @LGfL resolve the problem.

  • QuranHadithHour Quran & Hadith Hour (@QuranHadithHour) reported from Poplar, England

    @virginmedia Private message me so I can explain, I don't want to expose your poor service to your other potential and present customers.

  • joemorris2018 Joe Morris (@joemorris2018) reported from City of London, England

    @virginmedia it has been over 5 days, still no sign of fixing the service in the London N4 area, compensation was offered at £4.75 which is a joke I am sure

  • QuranHadithHour Quran & Hadith Hour (@QuranHadithHour) reported from Poplar, England

    @virginmedia This ain't the first time this happend, this hang up issues from your staff happens nearly everytime. Mainly from the India call center.

  • QuranHadithHour Quran & Hadith Hour (@QuranHadithHour) reported from Poplar, England

    @richardbranson @virginmedia @virgin why are your Virgin Media call center in India so rude, every time I call for help or issue they hang up the phone. I was waiting for 10min to speak to them regarding my account but I never had my account number so he hung up. @SkyUK miss you

  • mattmunday Matt Munday (@mattmunday) reported from Camberwell, England

    @virginmedia Several times. Was advised that as we let the fitters leave before contacting Virgin, you were not prepared to send somebody else to fix it. I mention it every time you cold call me trying to upsell me into something. BTW after THREE YEARS we paid to get it fixed ourselves

  • joemorris2018 Joe Morris (@joemorris2018) reported from City of London, England

    Virgin Media services still not working 4 days and counting. compensation offered £4.75 plus £20 as a good will gesture. Estimated time of fixing this problem is 16:00 hrs today, however have heard this before not expecting it to be fixed. Virgin Media is a terrible company

  • John1Williamson John Williamson (@John1Williamson) reported from Hackney, England

    We’ve had no internet or tv since Friday now and the communication from @virginmedia has been shocking. We weren’t notified there was an outage and we’ve not once been update on what the problem is. Just a link to find the same old message. #NotGood

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    @virginmedia No I went online at 8.04 am and just got off after being passed from department to department 7 times. They are coming to fix my land-line

  • cassa748 CraftyCas🎾🏃 (@cassa748) reported from Watford, England

    @virginmedia Are your spam filters not working yet again!!! Since 17th December over 90 spam emails have been passed through to my inbox and checking online @ 'my virgin media' account, there were non at all in the spam folder until yesterday so they are all bypassing the filters

  • mattmunday Matt Munday (@mattmunday) reported from Merton, England

    @virginmedia @LaurenSteadman ... but your customer service is utter dogshit

  • flossygossy1971 Flossy (@flossygossy1971) reported from Poplar, England

    @virginmedia @MoneyTelegraph I recently closed my account as I was moving house. Twice I called to chase the packaging to return the TV box which never arrived. So I moved house without either. I now notice that Virgin Media have processed this against my credit file 😡

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    @virginmedia Never had a problem before

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    @virginmedia Then I need someone to come back to fix the phone line

  • LucyWern Lucy Werner (@LucyWern) reported from Hackney, England

    @virginmedia Working internet would help so I could use the chat room ;)

  • LucyWern Lucy Werner (@LucyWern) reported from Hackney, England

    @virginmedia No because I don’t have my log-in details to hand and I don’t want to hAve to call customer services and be on hold for your problem

  • wayneede wayne ede (@wayneede) reported from Eltham, England

    Having problems when choosing Netflix or YouTube as wont connect but app says everything is working fine. @virginmedia

  • RosieStewart18 Rosie Stewart (@RosieStewart18) reported from London, England

    @kezzabugz @richardbranson @virginmedia Yes a total nightmare! I have been calling them every day for 8 days n this morning they informed me i have never spoken to them! Banging my head against a brick wall!!

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @virginmedia Went off about 11pm, ironically when the problem was due to be fixed!

  • leeleyland3 lee leyland (@leeleyland3) reported from Barnet, England

    @virginmedia not a happy bunny, I have complained numeri times yet my problem is still unresolved after 4 months + , NO PHONE LINE , yet still being charged wtf to that !!!

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @virginmedia Came on again last night. Off again this morning and router lights are green and second one down flashing. Annoying

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @virginmedia sort it out in SE6 your service has been off most of the day and back off again now

  • myseasoninhell kmj (@myseasoninhell) reported from Camberwell, England

    @virginmedia No, I’m an oldie! I opened acct in Grimsby V shop. I opted for email bills, but that email acct is now closed. I’ve not had bill for years. I have no idea wat my acct no is and this is asked for when I call. I really really need to get this sorted. Please help.

  • myseasoninhell kmj (@myseasoninhell) reported from Camberwell, England

    @virginmedia please, please, help. I have ur broadband for 4 yrs +I’m paying too much. Want reduction. Broadband team Voicemail asks 4 acct no. I don’t know it as no bill for 3 yrs. Stuck. Mob msg service awful as keep asking same same Qs over. Need to talk to ur Broadband team.

  • allardhuver Dr. François Allard Huver (@allardhuver) reported from Camden Town, England

    @JulieEscurignan @virginmedia @SkyUK @bt_uk In the meantime people cannot work and loose time and money. The @virginmedia service is really not reliable...

  • MeriamKhan64 Meriam Khan (@MeriamKhan64) reported from Ealing, England

    Come on @vmbusiness @vmbusinesshelp please please resolve this broadband problem! Terrible customer support!

  • TheRealGabsy101 Carl Gabriel (@TheRealGabsy101) reported from Bromley, England

    Good morning @virginmedia i tweeted on the 05/01 that my broadband was done for 2 days, was promised that our broadband would be fixed by 09/01/19 at midnight.... the WiFi and Broadband still have issues! @Ofcom @MartinSLewis @LBofBromley

  • Ms_Nichola Nichola (@Ms_Nichola) reported from Hammersmith, England

    @Matthew_Wright @virginmedia @mrsameliawright I hope Virgin Media read your tweet and pass it on to their customer services

  • TashaRasha Tasha (@TashaRasha) reported from Bexleyheath, England

    @virginmedia I can't use the service at all in DA8 area. I'm heavily pregnant, can't even call my husband if I go into labour!

  • TashaRasha Tasha (@TashaRasha) reported from Bexleyheath, England

    @virginmedia Thank you, but I pay Virgin Media, not EE, my contract is with you. I hope this loss of service will be reflected in my bill. I am missing important communications and there was no prior warning of this disruptive maintenance work.

  • TashaRasha Tasha (@TashaRasha) reported from Bexleyheath, England

    3rd day in a row with no signal or internet on my #virginmobile @virginmedia phone in DA8. Can't call you for help obvs & your webchat is for sales only. Please fix! 😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • UKPowerNetworks UK Power Networks (@UKPowerNetworks) reported

    @dilan_ipekx @JackofallReeds @virginmedia The planned disconnection was to a Virgin Media box which was requested from VM. The work was done earlier than originally scheduled therefore causing the issue as everything hasn't been transferred to a new unit. We are now working closely with VM to rectify the issue.

  • dilan_ipekx Dilan Ipek (@dilan_ipekx) reported

    @UKPowerNetworks @JackofallReeds @virginmedia Thank you for the apology, but what I wanted to know is when there is a “planned” disconnection/outage does it actually take 2 weeks to rectify, I think it’s pretty absurd that when planning something like that you don’t have a plan to actually fix it.

  • LesleyJMiller Lesley Miller (@LesleyJMiller) reported

    @ahmet67yilmaz @virginmedia You poor thing! That is very poor!

  • Filmstarjus Justyn Poppitt (@Filmstarjus) reported

    🤔 my @virginmedia 350 mbps is kicking out approx 30-80 mbps for £52 per month WOW 🙄customer support is a joke don’t waste your money #virginmedia #martinlewismoneyshow #CustomerService

  • zak_acupuncture Zak Acupuncture (@zak_acupuncture) reported

    @Kaostanza @virginmedia @starzplayuk Never fix ,never. I’m sooooooooo regret.

  • ollyg300 𝓓Ꭷ𝓛Ꭷ (@ollyg300) reported

    @RebekahSeldon1 Looks like another pissed off virgin media customer

  • Strydza Strydz So Slimey (@Strydza) reported

    Virgin media actually sucks... all these random cuts to the internet just pissed man off

  • OtisSection AAAASSSSSAAAA (@OtisSection) reported

    We are paying near on 40 a month just for Internet here and the service is poor @virginmedia. Had to disconnect the WiFi more than twice in 20 minutes

  • OtisSection AAAASSSSSAAAA (@OtisSection) reported

    @virginmedia your Internet service is awful and overpriced.

  • freddie_goli Freddie Goli (@freddie_goli) reported

    @virginmedia useless once again. Get through to your CC to advise there is ANOTHER fault on my line and people in my area are also affected. No one is able to help or even raise it as a fault. Beyond a joke.