Virgin Media Outage Report in London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in London come from postal codes EC4R, RM11, SW8, SE27, E1, E11, SE10 and SE26.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 15: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near London, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Harringay, Finchley, Croydon, Harrow, Islington, Southwark, Deptford, Ilford, Mitcham, Leyton, Bermondsey, Acton and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Wembley |
Internet | |
| Hackney |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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Waqas Abbasi
(@waabbaC) reported
from
London, England
@virginmedia can someone please contact me, I have had no BB service since Friday. I’m extremely disappointed with ur customer service. I have been trying to get hold off someone from ur customer service since last two weeks with no luck. Your chat bots are useless. #virginmedia
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Andy TTID
(@Bytor14) reported
from
Lambeth, England
@virginmedia Still getting intermittent connection This has been going on for about 10 days Recorded message on 150 saying aware of problem in postcode but due to complexity of issue taking longer to fix If this continues I will have to consider changing broadband provider
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John Paul Goddard
(@JP_Goddard) reported
from
Bexleyheath, England
So I’m a new @virginmedia customer - in first week I’ve had to contact them twice - both times lousy customer services, already starting to regret my decision......
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Orrin Edenfield, an 🇺🇸 living in 🇬🇧
(@OrrinEdenfield) reported
from
Camden Town, England
@virginmedia Well, I'm nearly certain my issues were caused or fixed by the gentleman in the Virgin Media van outside my residence. All seemed to be well yesterday afternoon and evening (and today so far).
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annwyllie
(@annwyllie) reported
from
Richmond, England
@virginmedia Phone not working. Just tried calling virgin from mobile- lines now closed and cut off. For a comms company the communication is useless. No broadband and no landline all afternoon.
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Mark
(@markwarne) reported
from
Richmond, England
Not the best start to the day when you attempt to log-on to work and discover that @virginmedia is down. Hoping that we don’t get anywhere near as late as 11:55 for KT2, that the website is saying that the issue is supposed to be resolved by.
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Dr Nick
(@czar_nik) reported
from
London, England
.@virginmedia it's now 9 hours plus and still no response. Rubbish service as usual from Virgin
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Sumitra
(@sumitra094) reported
from
Watford, England
I’ve had no issues with you @virginmedia but I want to watch the @England game tonight and there is no way to reach you. We have all been working from home and doing our job. Why can’t you???? I never complain but I’ve been trying to get in touch for days now!! #virginmedia
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Martyn Best
(@martynbest) reported
from
Esher, England
@virginmedia what is going on? Can’t get through on the phone and online says can’t change online. Waiting 3 days for an added service. #awfulservice
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Dr Nick
(@czar_nik) reported
from
London, England
@virginmedia hello, our Internet has been down for over 4 hours now in Barking. Is there any update on this or when we can expect to have functional Internet back? Its not the first time this has happened and we're reaching the end of our tether!
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enjoyahonestlife
(@jubedbashir) reported
from
Tottenham, England
@virginmedia hi, can I have a official complaint, with regards to another customers account details coming to me when I don’t have VM Account
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Kineta Kelsall
(@Kineets) reported
from
Tottenham, England
@virginmedia having issues in N44ND, have all morning, please help!
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Craig Strong
(@craigstrong) reported
from
Richmond, England
@Moonsushi @virginmedia Yes ours is down at the moment and the status page isn’t even working
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Kathleen Carter
(@KathleenYCarter) reported
from
Merton, England
@mirage44793697 @virginmedia indeed gave up holding on the phone for 22 minutes just now. Constant W02 errors for £69/ month. Not great.
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Eddie Seber
(@turboeddie08) reported
from
London, England
Virgin TV GO app down @virginmedia
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Orrin Edenfield, an 🇺🇸 living in 🇬🇧
(@OrrinEdenfield) reported
from
Camden Town, England
@virginmedia internet was off for an hour or more, then worked for a hot 5 minutes and now is down again.
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Sarah Elizabeth Cox
(@spookyjulie) reported
from
London, England
@CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)
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The Geekiest One
(@TheGeekiestOne) reported
from
Ealing, England
Internet down yet again! @virginmedia... can some other company get fast fibre so i can change!!! Jeez talk about paying for a service..
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Kathryn Akin
(@kathrynhakin) reported
from
Hackney, England
@SaxonKate @virginmedia Keep pushing @SaxonKate We had the same issues moving into our new place and got them for free in the end. Incredible that you have to but yeah- keep pushing.
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Sem Moema 😷 🌹
(@Semakaleng) reported
from
Hackney, England
@virginmedia can you provide a number to cancel service? Been searching for almost 30 minutes.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Cowley
(@tomlukecowley) reported
@virginmedia And why it would take over 2 months before you can fix the problems.
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Andy
(@Andy50345746) reported
@virginmedia Cant access my account! Can you do it?? Can you send a technician out? I cant have the same service come monday when I need connecting for work!?
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Ruckuz
(@theruckuz) reported
@virginmedia It's approved now. My issue is the amount I'm going to h3 charged for using extra data when I should have had the phone and 100gig of data to use from Thursday. Hopefully your team can sort this out for me.
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realist
(@GrahamCarr13) reported
SCAM Asian voice. Claims to be Virgin Media. You have problem with your broadband. Will fix it. You are due compensation. Ring off
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Jaydque
(@jaydque) reported
@virginmedia I have intermittent internet like most people around London losing the connection completely then back again. Virgin are no longer answering calls !!! After an hour waiting in the call queue they cut me off. Is this the new Virgin service ? Offcom where are you ?
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Olivia Smith
(@LivTTCFC) reported
@virginmedia I have no working TV service here in Derby, have you got anyone who i can speak to, about this? We have Internet working fine
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Steve Firth
(@Firthy1977) reported
@virginmedia Twice i have waited on the online chat, today 3.5 hrs and I got cut off, 2 days ago over an hour on phone (at your request) and I get cut off. My speed is 1mb, ive reset etc. If i stop my dd mandate will that get me a quicker result? I pay for 200mb. A fix??
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Comrac
(@comrac) reported
@virginmedia 4 hours to reply to a message online, now postponed installation twice yet charging us. Unacceptable service
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Wes McQuarrie
(@wesmcquarrie) reported
@virginmedia I have a hub 3 in connecting via WiFi. I’ve used the connect app that tells me the WiFi signal is great but no internet connection. I have the VM boosters and the one in the living room is showing a red light
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Ray
(@domperman) reported
@virginmedia I am now in another queue using that mobile text no. I should not have to waste several hours cancelling something in a statutory cooling off period. Unacceptable that I can buy in one go but must cancel separately when you don’t take calls. You are on notice of cancellation.