Virgin Media outages and service status in London, England

Problems in the last 24 hours in London, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near London, England

The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, and City of London.

City	Problem Type	Report Time
London	Wi-fi	2 hours ago
London	Total Blackout	9 hours ago
London	Internet	10 hours ago
London	Internet	10 hours ago
City of Westminster	Wi-fi	11 hours ago
London	Internet	14 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:

• 
  Christine Allado (@ChristineAllado) reported 59 seconds ago from London, England

  .@virginmedia hi virgin, we've not had internet all day and absolutely need it for work. Can you give an update for why this is our network status?

• 
  Gary Brian Smith (@MrGarySmith) reported 3 minutes ago from London, England

  @virginmedia We agreed after 2 years of slow service you’d upgrade my 2 TiVo boxes to V6 and bring 3 pods to cover dead zones agreed in Nov last year and after 3 missed appointments and you calling me 3 days to confirm the work to do & you still **** it up. #fuckwits

• 
  Jean Rauwers (@jeanrauwers) reported 5 minutes ago from London, England

  @virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?

• 
  Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported 10 minutes ago from London, England

  @virginmedia Still no broadband and now the estimate is over a week !?! Terrible

• 
  Abu Siddiki (@ABSiddiki) reported 14 minutes ago from London, England

  @virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)

• 
  Lewis Allen ⚒ (@_Lewis_A) reported 17 minutes ago from London, England

  So @virginmedia won't let me leave our contract despite their service continually crashing or not providing the speed it promises. Ultrafast broadband but getting nothing or 9mb download. Fed up with it now. Avoid them at all costs. #VirginMediaoutage #broadband

• 
  Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported 20 minutes ago from London, England

  @virginmedia still no answers and no broadband - can someone help !? I’m working from home and it’s so frustrating

• 
  Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported 20 minutes ago from London, England

  @virginmedia Whats is happening ?? Been put in a queue only to have the CV phone put down on me twice without even talking to an operator ? What do I need to do to speak to someone??

• 
  Swami (@swami102) reported 23 minutes ago from City of London, England

  @virginmedia letting know that my installation date is moved just before a day of the original date isn't very professional. When you guys fix yourself???

• 
  Peter Holbrook (he) (@peteholbrook) reported 25 minutes ago from London, England

  @virginmedia had a phone call from Virgin Technical Support. How can i be sure this is genuine ?

• 
  Pippa Moss (@PIPPAaM) reported 28 minutes ago from London, England

  @virginmedia They keep saying an engineer is coming to fix it. It's down again this evening. 😠SE26 4HN

• 
  Adam Farnsworth (@farnsworth_adam) reported 28 minutes ago from London, England

  @virginmedia It’s appalling they can act so quickly What about the speed issue?

• 
  Adi Staempfli (@AdiStaempfli) reported 29 minutes ago from London, England

  I understand it takes time to replace fibre optics. I don‘t understand why @virginmedia sends out messages that are plain wrong. My connection is not working, has not been working ever since Tuesday evening. Is this to avoid having to pay back customers?

• 
  Sevki 💉 💉🎉 (@sevki) reported 29 minutes ago from City of London, England

  .@virginmedia “we’re really sorry you’ve been having issues since 21st but rest assured we will resolve this by 1st of Dec” On the same exact call that gave a 10 day resolution time @virginmedia: “looks like your contract has ended. Let’s talk through your upgrade options”

• 
  Mustakim. (@Mustxkim) reported 39 minutes ago from London, England

  Virgin Media moving weird. My wifi is working but for certain things. YouTube, IG, Disney+ is all fine but Safari, Twitter and other apps ain’t working. Fix up man. I ain’t paying all this money for daily issues @virginmedia

• 
  Vegan join the PCS Union (@Veganforever67) reported 41 minutes ago from London, England

  @virginmedia I think I may actually be free from #Virginmedia at last other times I phoned up I got someone who just basically lied to me and extending my contract but this time I phoned up to cancel the contract and actually spoke to a very nice man so hopefully it's all done

• 
  Marian Martin (@marianmartinart) reported 43 minutes ago from London, England

  @virginmedia It says there aren't any known issues but we have been struggling with it for the last few years - the service is just getting worse!

• 
  Tomasz Rykała (@tomaszrykala) reported 46 minutes ago from London, England

  Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?

• 
  Connor Dean (@donnorcean) reported 56 minutes ago from London, England

  @virginmedia Still cutting in and out as it has been for many weeks… no local area issues listed anywhere. Have been trying to get ahold of someone for weeks now but just keeps looping in the app, really frustrating

• 
  Peter Holbrook (he) (@peteholbrook) reported 58 minutes ago from London, England

  @virginmedia In relation to a potential weakness in security. I’ve got a retro phone with no caller ID. I have a name, they provided a customer licence number for me to check and to authenticate them as genuine . I have a name and they said they were phoning from Hampshire.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Amanda Frazee 💜💙🦁🦁AVFC (@AmandaFrazee12) reported 4 minutes ago

  @DianeRusse58708 @virginmedia That is naughty Diane when you are paying for a service

• 
  Craig (@wolve585) reported 6 minutes ago

  What a joke @virginmedia are! 2 weeks, twice "the system isn't working", 3 times been promised call backs to sort the account of my dad who has passed away and nothing! As if its not a hard enough time as it is! I was going to keep the account but this has made me want to cancel!

• 
  Seph (@sephiroth17181) reported 11 minutes ago

  @wrighty1707 @virginmedia the company is a complete joke, i was paying £56 a month for 1gig and the last 2 months were atrocious for connection the best they could do was send patronising emails saying it was my issue, so i switched to EE 1.6gig for £35 a month with unlimited mobile data to boot

• 
  a staunch advocate of things (@fahadiiae) reported 14 minutes ago

  @Johnty14 @virginmedia That’s why i never walk out the front door, sends a signal to the burglars that im not in. Best to rappel down a garden side upstairs window

• 
  Dmh (@Dmhches) reported 16 minutes ago

  @virginmedia I am having wi fi issues now, I haven’t been able to access the red button on sky sports for some time now and frankly I’m fed up. Please can you advise on the current wi fi issues and what options I have for exiting my contract without penalty

• 
  GamerStyle1980 (@GamerStyle1980) reported 17 minutes ago

  @seanaustin1985 @Johnty14 @virginmedia I remember phone VM tech support and the poor person on the other end of the phone didn't know an awful lot I ended up having to tell them what needed to be done I'm not with VM anymore thank god

• 
  Kevin B (@kevgasandhtg) reported 19 minutes ago

  @virginmedia do anyone actually work at your company, or are you all just bots , trying to sort out a issue with the service

• 
  Andrea Jones (@Ang_Jones72) reported 24 minutes ago

  @Graelwyn So many people have had issues with virgin media. Cancelling was a nightmare for my parents.very bad company

• 
  Novagrudge (@NovaGrudge) reported 25 minutes ago

  hey @virginmedia 3 weeks now you have known about a intermittent problem in out area and have done nothing about it. i will be escalating my complaint to CISAS your quick enough to take our money but not fix problems

• 
  Kev Crane (@KevCrane41) reported 27 minutes ago

  @BonesE78 @virginmedia I have the same reply, I've sent them a dozen messages, including photos and videos of the streaming box not working but my Alexa still able to say date and time. Not interested, just saying I have to call them from my landline, I don't have one. The service is pathetic.