Virgin Media outages and service status in London, England

Problems in the last 24 hours in London, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near London, England

The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, City of London, and Westminster Abbey.

City	Problem Type	Report Time
London	Total Blackout	23 minutes ago
London	Wi-fi	24 minutes ago
London	Wi-fi	1 hour ago
London	Internet	2 hours ago
London	Internet	2 hours ago
London	Internet	3 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:

• 
  Mr Lee Daniel (@MisterLeeDaniel) reported 7 minutes ago from London, England

  Please could @virginmedia on 0330 303 5309 stop calling me, then immediately hanging up. That’s rude. I’ve now blocked your number.

• 
  Vegan join the PCS Union (@Veganforever67) reported 13 minutes ago from London, England

  @virginmedia #virginmedia spoke to a very nice lady today from Virgin media who wanted to know why I was leaving Virgin after 10 minutes of me complaining on how bad Virgin has been extending my contract and all sorts of things she did apologise but I said it wasn't her fault

• 
  Rhymer Rigby (@rhymerrigby) reported 15 minutes ago from London, England

  @scribblercat @virginmedia The frequency of posts like this is why I'll never leave BT. IME, they're reliable and I care about that far more than speed, price, etc.

• 
  Brenda (@joybrenda) reported 16 minutes ago from London, England

  @virginmedia as you know PR is important to a company. If you want to look good on the public eye and social media. I think you should automatically credit all customers effected by service issues Friday and last night. Hopefully I going to be able to watch the final episode of

• 
  lisa sibley (@citigirly) reported 20 minutes ago from London, England

  @virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?

• 
  Pippa Moss (@PIPPAaM) reported 24 minutes ago from London, England

  @virginmedia They keep saying an engineer is coming to fix it. It's down again this evening. 😠SE26 4HN

• 
  Lucy Hunte (@HunteLucy) reported 24 minutes ago from London, England

  @virginmedia - workman cut through my cable, no Wi-Fi, TV or phone and earliest engineer appointment is Monday??! Completely unacceptable! I work from home and have teens! 😭Help!!!

• 
  Lewis Allen ⚒ (@_Lewis_A) reported 26 minutes ago from London, England

  @ameehan71 @virginmedia All new and reconnected. 200mb then next day nothing, comes on for a day then drops to 10mb. Talk to customer service and they don't have a clue. They also want over £400 for me to leave. Worst service I've ever known

• 
  Christine Allado (@ChristineAllado) reported 30 minutes ago from London, England

  .@virginmedia hi virgin, we've not had internet all day and absolutely need it for work. Can you give an update for why this is our network status?

• 
  Peter Holbrook (he) (@peteholbrook) reported 32 minutes ago from London, England

  @virginmedia Just dialled1471 The originating number was 01424 850444 does that help?

• 
  royal 🌈 (@elthampalacegay) reported 36 minutes ago from London, England

  @virginmedia I’m going to get disciplined in work as I don’t have internet connection. Who can my employer speak with to confirm this is a virgin issue??

• 
  Mary (@SandraS80775853) reported 41 minutes ago from London, England

  @virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.

• 
  royal 🌈 (@elthampalacegay) reported 42 minutes ago from London, England

  Or #virginmedia wiping the Wi-Fi network name every other month on the 2G and 5G saaaaaaaaaake

• 
  kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported 47 minutes ago from London, England

  @thatmisterj @virginmedia I'm so sick of it I WILL be leaving Virgin. No-one picking up phone, Just saying there appears to be an intermittent fault. Well No **** Sherlock, I already know that. A dumb text telling me to do what I've already done. I'm not thick Virgin I just want the service I pay for.

• 
  Amanda Birrell (@blackheathma) reported 50 minutes ago from London, England

  @MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so

• 
  Christine Allado (@ChristineAllado) reported 54 minutes ago from London, England

  @virginmedia Looks like there are issues that need to be resolved hopefully by tomorrow.. Is this something that might be fixed sooner and am I able to seek compensation?

• 
  Gary Brian Smith (@MrGarySmith) reported 55 minutes ago from London, England

  @virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!

• 
  Channy (@walshChanny) reported 58 minutes ago from London, England

  @virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.

• 
  Abu Siddiki (@ABSiddiki) reported 1 hour ago from London, England

  @virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)

• 
  Andee Byford (@BobCratchitt) reported 1 hour ago from City of London, England

  @virginmedia Well I guess as it went down Wednesday afternoon and if all goes well back up tomorrow we will automatically qualify.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  nini ☆ (@thatluckygirl4) reported 4 minutes ago

  @virginmedia hi can you please get back to me? been trying to get in touch about this for 2 weeks now and got charged a late payment fee, on top of this, the wifi connection has been really slow

• 
  MissHeadShotTV (@MsHeadshot) reported 7 minutes ago

  @virginmedia We want to sign up but you are saying there is already a order with this address and that you would contact us and you never did.

• 
  Joel Sheppard (@joelshepp) reported 8 minutes ago

  @asksupportcreww @virginmedia No I'm not going to follow you or "drop a DM". I'm perfectly willing to have this conversation in the public domain to highlight how shambolic your customer service is.

• 
  Andy Rossiter (@andy_rossiter76) reported 10 minutes ago

  @virginmedia Who's bright idea was it to switch landline phones over to digital optic ?? We have the landline in the livingroom, but the internet hub is in the bedroom. Also when the internet goes down, will this mean the phone goes down too ??

• 
  Cambridgewater.x (@cam_bridgewater) reported 12 minutes ago

  @vmbusinesshelp @vmbusiness . Just "upgraded" to Voom 1 gig from 500. Speed slower than previously. Called technical .. they did some fault clearing and told me to reboot router, now I have no internet at all. Technical can't help reverse the error as they don't have full access .. unbelievable. Worst service ever. How can a technician make things worse and then tell me an engineer will be with me Monday ..

• 
  🇬🇧💃Kitty Fisher🏴󠁧󠁢󠁥󠁮󠁧󠁿💋🌺🇬🇧🇮🇱💜✡️💋 (@Purple67Florida) reported 19 minutes ago

  @NotFarLeftAtAll Said it many time whilst speaking to a customer service rep at Virgin Media . Absolutely pathetic.

• 
  beir13346 (@beir13346) reported 26 minutes ago

  @virginmedia there has been intermittent signal in the Salford area on and off for mo this. What is going on with your service? Yes I have already signed in and run the diagnostics.

• 
  Sue Rouse💙 🇺🇦 (@rouse_sue) reported 32 minutes ago

  @virginmedia your customer service is appalling. Keep being given the run around and no action. Hate to do it this way.

• 
  Mike (@mikegormley2003) reported 32 minutes ago

  @virginmedia WIFI been down for days, engineer comes yesterday, says he can’t fix it, says he’ll pass it on and leaves. No proof he’s been or any contact about what’s next. Shocking. DD5 1EJ.

• 
  Daniel (@reniferlopez) reported 32 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_Best_IPTV32 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies