Virgin Media Outage Report in London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in London come from postal codes EC4R, RM11, SW8, W4, SE27, SE26, E1 and E11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Hampstead, Islington, London, Lewisham, Paddington, Ilford, Finchley, Tower Hamlets, Southwark, City of Westminster, Acton, Bexleyheath, Newham and Bushey.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Total Blackout | |
| Hampstead |
Internet | |
| Islington |
Internet | |
| Islington |
Wi-fi | |
| London |
Wi-fi | |
| Lewisham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
-
Ian Briggs
(@ianbriggs) reported
from
Croydon, England
@virginmedia your customer service is a joke!!! We're being charged £10 extra on a bill which was already agreed to be paid LAST FRIDAY, which I did at a paypoint up the road,we never pay by direct debit because Mum always likes to pay at the end of every month because that's
-
Melanie Nebuchadnezzar-ne$$ Gothic Princess
(@MeLadyFreshness) reported
from
Islington, England
Brilliant. @virginmedia outage - site not working so can't even check my area for disruptions - and no out-of-hours team on the phone!
-
Jess Hayne
(@JLHayne) reported
from
Islington, England
@virginmedia internet down in north London- when’s this going to be fixed and can I expect a refund.
-
Sam Wickett
(@SamWickett1) reported
from
Bromley, England
@virginmedia so customer service just hung up on us after putting us on hold for over half an hour and failing to deal with an issue which your app said you can deal with. Only want a wifi booster and the customer service I have received was atrocious
-
Janis Sinaj (PISCES)
(@sinajtojayz) reported
from
Ilford, England
@virginmedia I’m disappointed to say the least. I’ve requested for my service to be cancelled instead you sign me up for a new package and add an extra £10 to my bill.i no longer want your service..!
-
Ian Briggs
(@ianbriggs) reported
from
Croydon, England
@virginmedia the end of every month is when Mum receives my late Dad's money and we get a stupid paper charge,not everyone can pay by direct debit!!! very disappointed
-
Mike Keogh
(@mikelondonse) reported
from
London, England
@virginmedia This is Another box down the bottom of Vicar's hill. Your guys can repair both in the same trip! Enjoy....!
-
lisa sibley
(@citigirly) reported
from
London, England
@virginmedia I have run all the checks and it’s still really slow, can you advise who I contact to resolve this .
-
Gemzar
(@Gemzar) reported
from
Tottenham, England
@virginmedia @mrhcarlin Can confirm down in N15.
-
Matt Angelo
(@matt_angelo_84) reported
from
Bromley, England
@SkyHelpTeam Internet down again! Asking to book an engineer through mysky app again but think it’s time to cancel and move to @virginmedia This is the 3rd Engineer visit this year #poorservice
-
Rosella Degori
(@RosellaDegori) reported
from
Tottenham, England
@virginmedia Hi, according to the link there's no known issue, but the thing is the issue is here and the wifi is still down. No matter how many times I'm resetting the router.
-
raymond Barker
(@RaymondBarker4) reported
from
Camberwell, England
@billzo86 @virginmedia I got a reply saying some people are having problems playing fifa I'm 61 years of age I don't play fifa I'm a big boy now
-
Befitat50
(@befitat50) reported
from
Camberwell, England
@virginmedia it’s frustrating that virgin media CAN NOT fix our broadband and internet in Sw4 8Dw!!!! We’ve been waiting for more than a week and still slipping to another day and so on! I’ve had enough and moving to a better provider Sky...
-
Susie20RF
(@pandsreid) reported
from
Merton, England
@virginmedia Yes, says you are looking to fix by 4pm. Will sign in for updates and compensation..
-
Curly O's
(@JanineAdelman) reported
from
Barnet, England
@darin_burrows NOT @virginmedia package is great as is broadband, but Customer Service is hopeless if it doesn't work correctly. One year in still not sorted and getting ready to leave.
-
Curly O's
(@JanineAdelman) reported
from
Barnet, England
@virginmedia If you read this correctly you would see that I said broadband is not the issue - it's everything else, and trust me we gave engaged with you on numerous occasions including 6 engineers who have so far failed miserably.
-
orion
(@OrionHombre) reported
from
Tottenham, England
@CaitMurray9 @virginmedia Looks like a DNS issue, changed DNS and now working
-
Tim Atkins
(@TimAtkinsPhoto) reported
from
Hackney, England
@virginmedia It’s fibre only. How do I cancel when customer service is so bad! I have had 2 calls ended tonight as they don’t want to cancel my contract. So bad. Your front of house is appalling and can tell by the number of complaints on here in such a short space of time. :(
-
tony pickering (Roy)
(@tonysacting) reported
from
Camberwell, England
@virginmedia Interesting when you get disconnected the moment you tell the agent the deal to stay with you as a loyal customer is way higher then new customers and £20 a month more than @SkyUK Especially when your charging me per minute to call you as you never fixed my landline
-
Hari Patel
(@harispurs82) reported
from
Hackney, England
Thank virgin media just received the email. I trust you can sort out the issue without any further problems
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
.
(@DBrickerz) reported
from
Northamptonshire, England
@virginmedia your customer service is a shambles
-
Stephenwoods
(@Stephen16498892) reported
@Snowy273 I ditched Virgin media a couple of years ago & what a job I had trying to ditch them. Now use 3 mobile broadband.Went from around £70+ down to £10 p.m. as a special offer then £21 a month. More than adequate for what I use it for (TV,laptop & tablet).But depends on mobile signal.
-
Marty
(@martyvoll) reported
@virginmedia This is as bad as your customer service not knowing how the rise is calculated a 13.8% rise on £29 is £4 rise which is still an inflation busting rise, how is a 24% rise justified, you are ripping off your customers How many of your staff have had an inflation + rise this year
-
Carina Sandells
(@CarinaSandells) reported
@virginmedia how as a new customer I have been left without any connection, multiple calls all week to try and get answers, to be told I will be without broadband and TV till the 8 March. If this is how you treat new customer I am not looking forward to the next 18mths…
-
Anita Smith
(@charmedanita) reported
@virginmedia my internet has been off all day since early hours of the morning. Can someone please contact me?? Online chat is not working?
-
Stuart Craig
(@bobafett26) reported
@virginmedia Yes we have. One operator can see the POA authority and the next can’t. Given up on the phone after holding for hours now been waiting on What’sapp for nearly and hour and a half. Experience is always the same. Changing package, returning device and now trying to cancel :(
-
Chris Gorrod
(@chrisgorrod) reported
@virginmedia The service checker sometimes tells me there’s an issue and sometimes tells me there isn’t. And the chance of speaking to an actual person within about half an hour is as likely as me becoming the next pope.
-
Dan Archer
(@dannymike4455) reported
@virginmedia Possibly John, but this is hardly encouraging me to stay. Would you rather I spent an entry tarrif with Virgin Media or go somewhere else. Think about long term gains and customer relations as apposed to short term profits.
-
Nikki
(@Nik_How) reported
@virginmedia Just got cut off by Virgin Media after being on the phone for 1 hour and 39 minutes. Have still not been able to cancel or suspend for 6 months as per agreement on the call. Have been a loyal customer and upgraded packages over the years but this is now ridiculous. Should I stay?
-
Colin / Cóilín 🇬🇧☘️🏴
(@ColinCFC1905) reported
@NaomiMcburney @virginmedia I have Virgin Media without issues, sorry can't help.