Virgin Media

Virgin Media Outage Report in London, England

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The latest reports from users having issues in London come from postal codes EC4R, SW8, W4, E1, SE1, NW6, SW4 and SE27.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in London, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in London, England 03/28/2024 15:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near London, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Hackney, City of Westminster, London, Isleworth, Islington, Ilford, Tower Hamlets, Ealing, Colindale, Southwark, Blackheath, Lewisham, Camden Town and Lee.

Loading map, please wait...
City Problem Type Report Time
United KingdomCroydon Internet
United KingdomHackney Total Blackout
United KingdomCity of Westminster Wi-fi
United KingdomLondon Internet
United KingdomHackney Total Blackout
United KingdomHackney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:

  • mediaczar Mat Morrison (@mediaczar) reported from Paddington, England

    @OminousBagel @virginmedia This is what is annoying me most. They pretend to believe that their service status page is working. But they must have worked out that it isn’t.

  • AliNewdawn Ali Shahid Ahmed (@AliNewdawn) reported from Wandsworth, England

    @virginmedia I have no broadband in Wandsworth, London and there is no outage showing on your website. Can you confirm that you have an outage and what areas are affected

  • AliNewdawn Ali Shahid Ahmed (@AliNewdawn) reported from Wandsworth, England

    @alexdalton @virginmedia @virginmedia this is really poor - please have the status corrected on your website and provide updates as to when this is going to be fixed

  • KarimHarbott Karim Harbott (@KarimHarbott) reported from Enfield Lock, England

    @virginmedia Your agent told me that only 2 people are working. 2 people!!! I pay for a high performance business line. Unbelievable. Cost cutting over customer care. Your shareholders will be delighted.

  • agustin Agustin Pesciallo #WearAMask (@agustin) reported from Camberwell, England

    @virginmedia More than a week and half ago. They said it took 3 working days to deliver that equipment that will fix my internet connection.

  • darce_vader Darcy 👀 (@darce_vader) reported from Ealing, England

    @virginmedia WiFi service has severely spotty in W5 for 3 days in a row, making it impossible to work from home. Do you know what is going on, and if this will be an ongoing issue?

  • caperose_7 Andrew Rose (@caperose_7) reported from Merton, England

    @virginmedia You just copy paste the same response. Check the service in your area. Says the service is fine yet no signal for 3 days.

  • groovyblueshed The silver goat 🐐 (@groovyblueshed) reported from Enfield Lock, England

    @virginmedia What if Postman Pat's cat intercepts it? Was told without a password, data protection prevented discussion of a billing issue.

  • AmberMcGough Amber 🌸✨ (@AmberMcGough) reported from Kingston upon Thames, England

    @virginmedia I leave on Saturday, someone could of told me throughout the past two years rather than just saying ‘that’s strange nothing is showing up as not working’

  • IAGallosi Ian Gallosi (@IAGallosi) reported from Ealing, England

    @virginmedia broadband down again. Every month there’s at least one problem. Contract can’t end soon enough. So glad to be going back to @SkyUK . If you’re thinking of going with Virgin Media, stay well away! #useless #workingfromhomefail

  • shortland_jo Jo Shortland (@shortland_jo) reported from Bromley, England

    @virginmedia I have intermittent WiFi issues with my broadband, can’t get anywhere with your website it’s so frustrating

  • ShahinA82783043 Shahin Ali (@ShahinA82783043) reported from Camden Town, England

    @virginmedia no connection since 8pm yesterday. I did all the test n reboot and as always paid my bill. Hurry up n fix the issue!!!

  • weird_FM Mani (@weird_FM) reported from Tottenham, England

    O2 is acting up again. I have had no service all day. And my wifi is ****😭@O2 @virginmedia fix up

  • AliNewdawn Ali Shahid Ahmed (@AliNewdawn) reported from Wandsworth, England

    @alexdalton @virginmedia Also the outage is not shown on the virgin media website which continues to claim there are ‘no known issues’ in my area - a clear falsehood

  • Rex_Comms Terri (@Rex_Comms) reported from London, England

    Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.

  • IAGallosi Ian Gallosi (@IAGallosi) reported from Ealing, England

    @virginmedia Yep. Service down. Problem in area. It happens so often it’s a joke.

  • mediaczar Mat Morrison (@mediaczar) reported from Paddington, England

    @OminousBagel @virginmedia Although I’m equally annoyed by their fault self-checking system … that requires you to be on the internet, on the same network you’re complaining is down…

  • dwoodhouse1 Dennis Woodhouse (@dwoodhouse1) reported from Croydon, England

    @virginmedia Also box with broken cabinet surrounded by Virgin media hoarding for a year with graffiti not repaired in front of ravenscroft flats Beulah bill se19

  • KarimHarbott Karim Harbott (@KarimHarbott) reported from Enfield Lock, England

    @virginmedia No worries. I’ll just spend a third hour on the phone to have someone read a script to me that doesn’t answer my question. I’ve got nothing else I’d rather do. Cracking service guys. Really feeling that you care.

  • darce_vader Darcy 👀 (@darce_vader) reported from Ealing, England

    @virginmedia hi! Are you experiencing issues in London, W5? My WiFi was down for hours yesterday, and the same is happening again today. I've tried troubleshooting & factory resetting my router. Can't get online to do my job :(

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • djn2911 Obi-Dan (@djn2911) reported

    @virginmedia You have no pods in stock and I’m not on the Oomph package. I rely on my wifi covering the whole house and I already pay a lot of money for your services and have done for nearly 4 years. The fact you cannot provide me the service and want to charge me extra is not really fair.

  • Chloe_coy_ Chloe coy (@Chloe_coy_) reported from Penarth, Wales

    @virginmedia @Chloe_Co I have checked the service status and it’s showing no faults but we have only a few minutes of connection before it goes off!

  • JamesFromLeeds James Scholey (@JamesFromLeeds) reported

    @Joshoewaa @virginmedia Lame. Think it was a bot. Why not do a feature on this issue?

  • samroper13 Wendie Love (@samroper13) reported

    @virginmedia Yes, I went through those before I contacted VM. I have also gone through them again each time I've called. No solution. It's been three weeks + already, I'm sick of waiting. Another call back promised today hasn't happened. Shockingly bad customer service.

  • wezmckay WAM_BN1 (@wezmckay) reported

    @virginmedia So many times this has affected myself and others in my organisation in the last three to four months. I’ve been in contact with Ofcom. I will again too. Appalling service and always met with anodyne excuses.

  • r33b33 for Richa for poorer (@r33b33) reported

    @virginmedia I called 150 from my mobile as phone lines have also been down when internet has gone and followed the instructions suggested (checking all cables, switching the hub on and off) but the issue continues.

  • j_tea32 J_tea32 (@j_tea32) reported

    @virginmedia the internet in N5 is really bad today and over the weekend. Are engineers working on this?

  • Beastial_Maggot Robert LCFC Grace (@Beastial_Maggot) reported

    @virginmedia We have received a txt back asking which service we would like to talk about but it’s none of those

  • samroper13 Wendie Love (@samroper13) reported

    @virginmedia We need to find another way to sort this out then don't we. Signing up for a forum and getting a 'Hello' badge and no guarantee of a reply is really not solving my problem is it? You say you can't arrange call backs- your team say they can't escalate problems, who can help?

  • wongster77 Susan Gallacher (@wongster77) reported

    @virginmedia No it's being installed for a customer, the reason I ask is we are paying for this just now and I was told not so much as a hanging basket was to be put on it any damage to the insulation would render the warranty void that's why I am asking thanks