Virgin Media Outage Report in London, England
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The latest reports from users having issues in London come from postal codes EC4R, SW8, RM11, SE26, W4, E1, E11 and SE27.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near London, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Bushey, Barking, Leyton, Streatham, Lewisham, Belsize Park, Croydon, Enfield Town, Bermondsey, Ealing, Wood Green, Wembley and Watford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Southall |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Bushey |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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anand j
(@dranand2812) reported
from
Chigwell, England
@richardbranson vry sorry to say tht virgin media communication to th customers been very poor. I hv been awaiting new broadband connection fr a while, vry frustrating indeed. #acc813439502 site id 22
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Andy Howe
(@AndyHowe17) reported
from
Croydon, England
So @virginmedia have refused to get an engineer to me today to fix their problem outside my house, which has cut out my internet and TV services. I have not got many followers but if anyone can retweet this example of disgraceful service I would be grateful.
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Richmond, England
@virginmedia Been down that road get fobbed off everytime send engineer out everything works fine just your service is crap not that you’d ever admit 😂😂😂
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davep
(@g_davep) reported
from
Croydon, England
@virginmedia #sw16 #broadband poor service can you confirm if you have resumed normal service the broadband is down since yesterday sw16 4sd
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Gizem (GZM Tutorial)
(@GZMTutorial) reported
from
Bexleyheath, England
@virginmedia thinks it's ok to have a 4 day "outage" in this day and age! 4 days with NO Wi-Fi, TV or phone line! Awful service.
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Amir Sharabi
(@Aiel_warrior) reported
from
Barnet, England
@virginmedia why is it so difficult to speak to someone and then when you do it’s an impossible mission to get anything sorted - worst customer service I’ve seen in a while.
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
The first thing I have to do when I come home is time WiFi off on my phone cos @virginmedia is soooooo bad.
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Athletics Statto
(@athleticresults) reported
from
Southall, England
All I want is a stop gap but decent broadband until I can sort out my mums estate. No home phone so may be a problem. @ThreeUKSupport @virginmedia I really didn’t want to be tied into a contract before I move but may have to be!!
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia system. Had gone down here in W10 your website shows no problem. Always the same. Phone service rubbish #badservice #poorquality @GripeO_Feed @GripeO_Outreach
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Rory Cellan-Jones
(@ruskin147) reported
from
Lambeth, England
Labour plan involves spending £20bn on rolling out a full fibre broadband network to all by 2020 - then providing free service to every home and business. But not clear where that leaves Virgin Media, TalkTalk etc
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threestain
(@threestain) reported
from
Tooting Bec, England
@virginmedia Yep it’s broken in my area. Might get a fix tonight. Perhaps
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liz mcdonnell
(@lizmcdonnell1) reported
from
Lambeth, England
@virginmedia are there problems in the Sw17 area
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threestain
(@threestain) reported
from
Tooting Bec, England
@virginmedia sadly broken in sw17 too...
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Eran Edry
(@EranE1980) reported
from
Camden Town, England
Hi @virginmedia . Since 5pm I've probably had a total of 3min of working internet in the flat - where I work. Full time. I'm aware there's an ongoing problem in the area (N19 5HY) but the fact is I have lost hours of work over this and I'm not happy. Awaiting your reply. Thanks
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
@virginmedia And if the issue is more@complex than originally thought, I should be informed and not keep having to waste even more time chasing information from you. It’s really not good enough.
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Steve Day 🏳️🌈
(@pubby) reported
from
Epsom and Ewell District, England
Given how badly BT’s share price has fared over the last few years, this might not be too unrealistic. There doesn’t seem to be much money in fixed telecoms at the moment. We@could have a Network Rail of broadband. Except there is also the Virgin Media fibre network.
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Andy Howe
(@AndyHowe17) reported
from
Croydon, England
@virginmedia my internet and TV are down and seems like a supply or hub problem. Just called your call centre for help and I appreciate they have a script to follow but no help whatsoever. Earliest they could offer an engineer was tomorrow evening when we are not in!
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Stuart McGlone
(@semcglone) reported
from
London, England
@virginmedia internet outage for the second time in a week. It’s not like I’m paying £93 a month now, wait...huh
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Andy Howe
(@AndyHowe17) reported
from
Croydon, England
@virginmedia Well I am not being patient and will be taking my custom elsewhere. This is your issue outside of my house and I am not getting the service I am paying for so will look elsewhere for someone who can provide a proper service!
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Gizem (GZM Tutorial)
(@GZMTutorial) reported
from
Bexleyheath, England
@virginmedia your service is awful! I've had NO TV, Wi-Fi or phone line for two days! You have an automated message that says the engineer is on site in the DA16 region resolving the issue for the last 2 days! I'm disappointed, you are not reliable enough and charge me a fortune!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tommyk
(@Tommyk01) reported
@virginmedia No. It crashes every day of every month. Your engineer advised there is a small local fault but 'Virgin will probably not seem it big enough to fix'. No phones are answered. The online help does not fix issues. Shocking service
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T Marshall
(@T_Marshall13) reported
@virginmedia I’ve now spent two hours trying to get through to someone who has a clue what’s going on with your services. So far no luck. Pathetic service considering I’ve been with you for 5 years - absolutely disgusting!! Hoping @SkyUK can offer a better service than this!
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Dprboy88
(@dprboy88) reported
@virginmedia It’s not package related it’s complaint related, I’m asking you to chase the exec team who have failed to get back to me within the timescales of the complaints code of practice .... if you actually want to help?! This is all very ironic
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Peter Bowyer
(@bowyerp) reported
@virginmedia Hello - I have the 1Gig broadband service and I want to order a mesh wifi pod that I can, I read, get for free with the 'Intelligent WiFi Plus' service.
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Laura Lizzy
(@lizzymac90) reported
@virginmedia I’ve tried and can’t get through to any one. There must be something that can be done? The issue that was noted earlier clearly hasn’t been fixed. I’m teaching from home, I need my internet-you’se charge enough for it!
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Kristian Lafferty
(@KristianLaffer1) reported
@Sharpy_G @virginmedia Wow! As I understand it, if you complain to the CISAS/ODR there are various fees associated with that for Virgin Media (around £400), so if everyone who they refuse to provide customer service to follows that route then they will be forced to improve their customer service.
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NoOnesArsed
(@arsed_no) reported
@virginmedia Aside from the line test not working in your app, one of your colleagues conducted a line test last week and also witnessed the issues. They initiated an observation of my connection for 24-48 hours, which I have not heard back from
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Kairen Kemp
(@KairenK) reported
@virginmedia Diabolical ... we're all down and when a neighbour got through on the phone she was told an engineer would make contact in 4 hours. It is a TOTAL nightmare for those of us who are working from home let alone domestic use. I really wish we'd not joined you in November
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sarah hudson
(@monseymoo) reported
@virginmedia I want to cancel but can’t log in to cancel! I can’t keep waiting for hours on hold not getting through
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iulia marinela
(@marinela_iulia) reported
@virginmedia They were supposed to be coming between 8am and 1pm ,but still nothing Now I have 2 questions 1 how I'll be charged for next month bill? 2 who do I have to get in touch with to find out when someone is coming to fix this Hope you'll be able to help me out here