Virgin Media outages and service status in London, England

Problems in the last 24 hours in London, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near London, England

The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, and City of London.

City	Problem Type	Report Time
London	Internet	3 hours ago
London	Internet	4 hours ago
London	Internet	4 hours ago
London	Internet	7 hours ago
City of Westminster	Internet	8 hours ago
London	Internet	9 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:

• 
  S (@MSROPER10) reported 9 minutes ago from London, England

  @virginmedia Its magically started to work on ethernet but it's not giving out a WiFi signal? What is going on?

• 
  Louise Hatch 🦋 (@LouiseHatch1) reported 9 minutes ago from London, England

  Hi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss

• 
  Rhys (@_RhysThorne) reported 19 minutes ago from London, England

  @virginmedia have to be *the* most unreliable WiFi providers. 2 days with no internet and it’s still not working!

• 
  Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported 19 minutes ago from London, England

  @virginmedia Still no broadband and now the estimate is over a week !?! Terrible

• 
  Alan Burkitt-Gray (@alanburkittgray) reported 19 minutes ago from London, England

  I have hardly ever heard a good word about @virginmedia service. Why is it so hard to fix?

• 
  Mario Bucolo (@mariobucolo) reported 24 minutes ago from London, England

  @virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks

• 
  Akshay (@ACMru_) reported 25 minutes ago from City of London, England

  @virginmedia One of your agents said they would send across a WiFi pod (which never happened) and then we were informed that he didn’t have the ability to send them after a further call 1 month later. We were also advised they would send us a hub 4 to try and get rid of the existing hub 3

• 
  Keith Barr (@KBHeadteacher) reported 25 minutes ago from London, England

  @virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...

• 
  James-J Walsh (@JamesJWalsh) reported 25 minutes ago from London, England

  @virginmedia I have been “on hold” since 1851 for a customer service agent. This is kinda cementing my view of needing to leave.

• 
  Mario Bucolo (@mariobucolo) reported 30 minutes ago from London, England

  @virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate

• 
  Rex (@Lozraus) reported 39 minutes ago from London, England

  @_MxMike @virginmedia It’s been down for us since 1am 😫

• 
  Liam Smith (@Liamsmith260493) reported 44 minutes ago from London, England

  @virginmedia Our Wifi has been down since yesterday can you help please

• 
  Connor Dean (@donnorcean) reported 45 minutes ago from London, England

  @virginmedia have had intermittent issues for over a month now, every time I go down the route of reporting the issue it just says wait 24 hours. How can I speak to someone about this as the phone number never gets me to a person?

• 
  Mary (@SandraS80775853) reported 46 minutes ago from London, England

  @virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.

• 
  Gary Brian Smith (@MrGarySmith) reported 48 minutes ago from London, England

  @virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!

• 
  Terri (@Rex_Comms) reported 53 minutes ago from London, England

  Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.

• 
  Richard Pettet (@richardpettet) reported 55 minutes ago from London, England

  @virginmedia And the reset password page doesn't work either. Same issue. I've seen others reporting this.

• 
  Sarah Yard (@PinkDotty_Sarah) reported 55 minutes ago from London, England

  @virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed

• 
  Brenda (@joybrenda) reported 57 minutes ago from London, England

  @virginmedia as you know PR is important to a company. If you want to look good on the public eye and social media. I think you should automatically credit all customers effected by service issues Friday and last night. Hopefully I going to be able to watch the final episode of

• 
  anne hill (@gorgeousuk) reported 60 minutes ago from London, England

  @virginmedia can you tell me why we had internet issues for the last three days which are now solved, but I still cannot get Netflix, iPlayer, Amazon prime video or Now Tv. I am sick of paying for extra tv services I cannot access. Would you like to refund me for these days?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  safcpete 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@safcpete67) reported 3 minutes ago

  @y_alibhai @virginmedia The arrogance. You don’t get preferential treatment Yasmine due to your ‘awards’. Btw If you agree with SM ban for kids meaning we will all have to sign in to access SM then get used to this.

• 
  Daviad Lee (@DeliJoJ82464825) reported 5 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_ultra_IPTV6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  A.Brown (@_DundeePerfect_) reported 6 minutes ago

  @paulveness1974 @virginmedia I think that many peoples problems stem from using wifi, everything I have connected to the Internet, TVs and PC are hard wired, i never have a problem. I remember I used the Smart TV features once, never used it since, I press somethings it's instant not sat waiting to load.

• 
  Julybird (@Julybird) reported 6 minutes ago

  @y_alibhai @virginmedia Change your internet provider. Or ring their cancellation number and they'll likely push heaven and earth to help you then. If they don't, definitely change. I was with them years ago, absolute rubbish of a service.

• 
  Charlotte 🦄🧚‍♀️ (@char_bone) reported 8 minutes ago

  @DiBrander We left Virgin Media because they were awful at fixing issues. We had a fault go on for over a month but no compensation because you have to have full service loss. It was over £90 a month too.

• 
  Paul ▶️ (@customerchamp1) reported 8 minutes ago

  Who remembers when @O2 customer service was good? Since the merger with the appalling @virginmedia it's been absolutely diabolical. Trying to help a vulnerable relative, been on hold for 45 minutes 🤮🤮🤮 to reset his password. Shameful.

• 
  Frazzz (@FrazzzYT) reported 8 minutes ago

  @virginmedia Consistently says "intermittent signal in your area" This has literally been going on for around a week now. And seems to coicide when there is a little tiny bit or rain...

• 
  Urban Groove (@Urban__Groove) reported 9 minutes ago

  @virginmedia I f***** HATE virgin media, i cant wait till my contract ends with you, Causing me stress by giving other 02 permission to set up a direct debit when i never instructed you too! BASTARDS! 😡

• 
  AngMacca (@AngMacca) reported 9 minutes ago

  @virginmedia hi, our internet has been intermittent since 30th May (ML2), with resolution dates moving back repeatedly. Can you advise on a ACTUAL date from which we will resume 100% service?

• 
  Mark Skid (@YeshuaFoxtrot) reported 10 minutes ago

  does anyone else have issues with @virginmedia broadband whenever theres a slight heatwave 🤔