Virgin Media Outage Report in London, England
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The latest reports from users having issues in London come from postal codes NW6, SE14, EC1N, NW10, SE13, RM12, NW2 and SW9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near London, England
The most recent Virgin Media outage reports came from the following cities: London, Enfield Town, Hackney, Hounslow, Waltham Forest, Newham, Croydon, Barking, Harrow, Ilford, Southall, City of Westminster, Hampstead, Harringay and Greenford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Enfield Town |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| Hackney |
Internet | |
| Hounslow |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Camden Town, England
@virginmedia worst internet provide and customer service ever!!! You’re honestly the absolute worst. We’re told that due to the useless internet for weeks on end, we could leave without fees. And now that we call to cancel you want to charge us?!?! Pathetic
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia It doesn’t for me. Virgin has build a wall of impenetrable bots and automised systems that makes any communication impossible.well done of not making any attempt to help your customers. This is such an arrogant attitude
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matt 🇮🇳
(@vorny_twts) reported
from
Merton, England
This zoom call keeps crashing **** off @virginmedia
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Martin
(@dickerboy) reported
from
Merton, England
How can I speak to someone @virginmedia about broadband issues? The automated call handling doesn’t address my problem.
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia That is a lie and your as should be reported. If your wifi works it early gets up to the speed that you charge me for. You also fail to mention that you slow down speeds when everyone is watching. So many disappointments when the wheel start spinning
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Annie Lou
(@AnnieLouLDN) reported
from
Tottenham, England
@virginmedia Spoke to someone in customer service and hopefully your IT dept will resolve the app issues .... but you still haven’t replied to this tweet AND my internet connection is atrocious. So glad I’m teaching online .... not 😩😠
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🏀Little Apple🍎Miri
(@MirinaFaria) reported
from
Bromley, England
Wouldn’t it be nice if @virginmedia actually delivered the service they get paid for!? And when you called to talk to them they actually answer or when you go on the offered live chat you’d get a person and not a robot!? Yeah me too. #worstservice #virginmedia
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Chris S
(@CMS200) reported
from
London, England
@virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!
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Ethan Greenwood
(@Ethanisraelite) reported
from
Barnet, England
Dear @virginmedia since you refuse to pick up your phones and there is no way to contact you I wish to cancel my broadband contract on march 05th. Please do not renew it.
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Daniel Emery
(@DemeryUK) reported
from
Richmond, England
@browntoby @virginmedia My wife works at a well known provider. The biggest discounts are available from ‘retentions’ i.e tell them you want to cancel and you can sometimes get over 1/3 off your bill.
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vishal.rehan
(@vishr83) reported
from
Wandsworth, England
@virginmedia this is the third day in a week where we have lost WiFi and I have to use my phone data. I am not happy with this service and the money we are paying and getting no messages from your company
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia @garysmartin Your service isn’t even worth half the money you charge
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Anyone thinking about using Virgin Media read all the negative feedback first. This company does not deliver the speeds it promises and worse the services are disrupted and unstable. Impossible to get through to customer services and impossible to cancel.
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Still no reply from any of your online contacts - unacceptable customer service
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Jemma Crow
(@jemmacrow) reported
from
Poplar, England
@virginmedia still had no response to why my internet is so shockingly bad. Not great when trying to work from home...
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Mark Phillips 💙
(@Mark_Phillips66) reported
from
Camden Town, England
@TitaLulah @virginmedia They’re very poor - in service. They must be rolling in cash though.
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Sunny Deo
(@sunnydeo) reported
from
Enfield Lock, England
@virginmedia you have one hour to respond with a solution. 5 - hours spent on call centres 3 - failed outdoor pre-installations. 2 - failed indoor wifi installations. 1st - time customer. This how you treat customers? No solution today, fine, I’ll go with @skytv
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Antje Southern
(@noneybean) reported
from
Islington, England
@suzy1978 @virginmedia Let me tell you, leaving is made impossible by Virgin. I tried every Avenue and had to cancel my direct debit as a last resort
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Mark Phillips 💙
(@Mark_Phillips66) reported
from
Camden Town, England
Yet more #virginmedia problems in NW5 - every day this week @virginmedia
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🏀Little Apple🍎Miri
(@MirinaFaria) reported
from
Bromley, England
Can’t wait till I get to cancel my @virginmedia contract and move to BT. I mean selling me 200Mb internet and not even delivering an average of 10Mb is not cool right! I mean imagine all the people that pay for the same service but don’t know how to measure it!? Right!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🏴 Текнохібби 🏴
(@Teknohibby07) reported
@GrantStottOnAir @virginmedia Grant a wee tip reboot your router maybe once a week it may help with the issue .
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MIRAJ 🇬🇧
(@ADD51724313) reported
@Aklamio Please do not refer to virgin media I referred someone to virgin media They said they will pay me £50 on 15/01/23 I gave my bank accounts several times.I have not been paid yet.We have never seen such a bad company.Please do not trust this company and do not refer anyone. 👎👎👎
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seunje dolq
(@seunje) reported
@virginmedia @TheBHF @O2 I hope this works better than your awful customer service
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mis
(@aaisha_jayp) reported
If you are thinking of signing upto @virginmedia for internet, please don’t. They will happily leave you with no internet for 3 months, and cancel any installation dates. Their customer service is abysmal and they do not try to rectify their mistakes. Be warned!
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seunje dolq
(@seunje) reported
@virginmedia The number ignores me!!! It plays automated answer "We are sorry that you are still having intermittent problems <my postcode>" as they know my area has f**** up internet. This was for more than 6 months
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RIHF
(@rageinhisfeet) reported
@paullewismoney @virginmedia Can you tell me how @ThreeUK are allowed to change their free roaming policy around the world and still insist you can't cancel your contract? Help please!
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Keith Pates
(@KeithCP2) reported
@DD4PeoplePower @alanvibe @Britain_People Well I pay for my Internet Service yes I am with EE now and have a portable wi-fi box used to be on broadband with Virgin Media, and they went crazy with bill after bill and then wanted over £300 I got fed up and put it in legal hands to deal with but EE great & look after you
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Joseph Elliott-Coleman
(@Jelliottcoleman) reported
@virginmedia Thank you. My situation has now been resolved and I'm back online. The engineer who arrived was very professional and resolved my issue within 1/2 an hour.
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Lucía
(@lfdezsegura) reported
@virginmedia @BureauOld You tell yourselves that. You overpriced services already before to gain as much profit as possible. I hope #ofcom ultimately finds this change unlawful, even if it's only based on the fact that a customer can't possibly predict how much it is going to be next year.
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Nick Cornell
(@ncornell) reported
@virginmedia Keep receiving calls from 08001836403 Is this genuine? Every time I ask for the same services at a lower price they hang up on me. Not cool to receive a sales call and then be hung up on twice.