Virgin Media Outage Report in London, England
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The latest reports from users having issues in London come from postal codes NW6, SE14, EC1N, SE13, SW2, SE6, SE10 and KT3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near London, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, City of London, Newham, Sutton, Croydon, Beckenham, Islington, Hammersmith, Hackney, Harrow, Paddington, Poplar, Hounslow and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Southall |
TV | |
| City of London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia Yep that’s funny. Really is. Do you not think I’ve not tried ringing you & only can do so on my mobile as no landline remember, on hold up to 40 mins+ & then cut off. You try it. It’s impossible to speak to a real person. WORST SERVICE EVER👎🏻
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Dominic Joyner
(@dominicjoyner) reported
from
London, England
@virginmedia - how do I report a specific problem with a TV service?
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Andrew Baxter
(@baxand) reported
from
Enfield Lock, England
@virginmedia Broadband down since 5pm .. Is there an outage in N21 area ? Do you have an estimate for the fix ?
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Bartosz Zakrzewski
(@barfolo1979) reported
from
Walthamstow, England
@virginmedia Since more than 2 hours the broadband in E15 2BT is absolutely poor or not going at all. Your website lies and shows the service is good and and green while your telephone message says you service experiences intermittent connection and teams work to fix it. When ?
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ifmcl
(@roxburghshire) reported
from
London, England
@virginmedia no internet for a week in SE23 Help line says ‘complex technical problems in your area engineers are working hard to resolve.’ It’s been a week!
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia connection lost in IG2 area. Please fix ASAP, not good,when as per government guidelines, we are WFH
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia is there known problems in the SE3 area? Virgin service status page is not working...
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Sheila Sobrany RGN RNT Chair of HAREDIN
(@SheilaSobrany) reported
from
Barnet, England
@Sha_bibie @virginmedia Can’t stand them over priced overcharge and poor customer service
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Anna Thurman
(@AnnaThurmanLDN) reported
from
Bexleyheath, England
@virginmedia I think someone has made an order in my name and used my contact details, please help ASAP!
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia oh come on virgin I’ve rang you twice today I know my lap top is broken but I only have my tablet ... all I wanna do is watch @Rwlshmakeup in peace but nooooooo your internet is too f slow come on fix it or I want compensation been happening for 3 days now !!!
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I’m sick of corresponding with virtual assistants. I need a real person to fix a real problem. Now.
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Paul Fish RN
(@Fish_pw) reported
from
Islington, England
@virginmedia No internet all day. Have done all on-line stuff via your website to try and fix (via 4g). Need engineer. Can’t book one on-line. Working from home - have had to give up multiple times trying to call as doing between meetings. Help.
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Tracey Cookson
(@cooki40) reported
from
Richmond, England
@virginmedia I was given a discount in March this year, what I didn’t know was that meant a new contract, that part was definitely not clear. Plus as I said my landline that you charge for has never worked. I will be making an Ofcom complaint
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Tracey Cookson
(@cooki40) reported
from
City of London, England
Well @virginmedia after being with you for 4 years I am disgusted that you want to charge me to leave!! Considering the landline has never worked during that time as well. People never use them, terrible service!!!
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Camberwell, England
@virginmedia It seems to happen whenever there’s bad weather. I wouldn’t have thought weather could affect tv / WiFi services, unless it’s just a coincidence.
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diviyesh shah
(@pharmr5) reported
from
Brentford, England
@virginmedia Stiil having issues, so what is the problem today. I should not be paying for a substance service.
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Malkit Kaur
(@mal_kaur) reported
from
Barnet, England
@virginmedia the broadband has been intermittent in NW9 all day today and now it doesn't work at all! I have a million meetings tomorrow, send help please!
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andyfry
(@andyfry) reported
from
London, England
@virginmedia oh what a surprise the Internet is down again. If there was any alternative to Virgin in my area I'd be off like a shot.
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I just want 2 speak 2 someone that will sort issues out ASAP without holding for an hour & more. App chat is non responsive. Beyond frustrated by no phone or broadband & terrible backup help support non existent. How can I fix this or please just cancel as had enough now.
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Aleksandr Langolf
(@langolf) reported
from
Ealing, England
@virginmedia hi. I’m watching hub page with internet access denied status more than hour. I cant understand why I have it. My direct debit is ok. No debts. Can you help please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🇧🇷Ayrton Senna 🇺🇦
(@Ayrton_Senna_1_) reported
@virginmedia I’ve logged into the account but cannot see where you can run a test. I can only see the service status which is what I looked at before.
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JoJo Bean Easter
(@SaffireHaze) reported
@virginmedia You are required to remove the credit check you carried out, and tell BT you are not able to afford to serve our postcode - therefore do not end our service with them. We were CUT OFF by your call handler on our request to make a complaint.
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Graham McClymont 🍀
(@RalphTwice) reported
Absolutely sick of @virginmedia wifi is down every other day! Can’t even get through to speak to someone, everything automated. Then send you an online link to resolve no wifi issues! Couldn’t make it up. Useless!
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Adam Chambers
(@Only1Chambers) reported
@virginmedia My parents have VM, they rarely have wifi signal, but when they phone up, they are told that signal is fine and to reset their router. Is resetting the router on a daily basis standard practice for those on VM? I dont have to reset at all on Sky.
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Haylz 💙
(@Haylzhope) reported
@virginmedia think you need 2 talk 2 your agents as no1 seems 2 know what they are doing! Offering low prices for a service, being told you can't & being lied to. Being offered yet another deal but being laughed at. Cancel the deal, then offered a low price deal wtf!? No trust!
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Paulk
(@cryptopaul134) reported
@virginmedia my connection at home dropping and reconnecting 50+ in 8-9 working hours for the last 3months. Checking service status online for last 3 months "engineer's are working on the issue". How long will this last more? How to help? = Fix ASAP, not in 3months and no results
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𝙆𝙚𝙡𝙡𝙚𝙮 𝙂𝙧𝙚𝙚𝙣
(@Kelley22xo) reported
@virginmedia how can I reset a email address password when I am no longer a virgin media customer?
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Emma K
(@Serem) reported
@virginmedia Hi. Have been trying to get through to your cancellations team and cannot! Requested another dept made a note of my request and instead they transferred me to a line where I was immediately cut off. I want to cancel. Your service is dreadful.
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Rebecca Higgs
(@Rebecca40781849) reported
@virginmedia I have raised the complaint and it remains unresolved so who do I escalate it too? It’s in regards to yourselves demanding £111.00 payment for disconnecting. This is a decision I have no control over.
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Graham McClymont 🍀
(@RalphTwice) reported
@virginmedia I have no idea and no inclination to check. The wifi is out every other day. The service is pathetic!