Virgin Media

Virgin Media Outage Report in London, England

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The latest reports from users having issues in London come from postal codes EC4R, RM11, SW8, W4, SE27, SE26, E1 and E11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in London, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in London, England 03/17/2025 08:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near London, England

The most recent Virgin Media outage reports came from the following cities: Lewisham, Croydon, Paddington, Ilford, Finchley, London, Tower Hamlets, Southwark, City of Westminster, Acton, Bexleyheath, Newham, Bushey, Hampstead and Poplar.

Loading map, please wait...
City Problem Type Report Time
United KingdomLewisham Internet
United KingdomCroydon Internet
United KingdomPaddington Wi-fi
United KingdomIlford Internet
United KingdomFinchley Wi-fi
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England

    @virginmedia Sporadic outages and having to factory reset the hub3 when it throws a wobbler the intel chipset inside is **** your network is **** and to make it worse your customer service is **** yet you’ll never admit it you need to get a new hub4 sharpish 😡😡

  • LondonFerg Ferg (@LondonFerg) reported from Camberwell, England

    @virginmedia Aparently that is the cost if I want to talk to anyone in relation to the above problem according you your rep...

  • _StephenJDavis Stephen John Davis (@_StephenJDavis) reported from Islington, England

    @virginmedia paying for 100mbs broadband. Consistently getting below 10 and very often below 5. You sent an engineer who said our entire building had a problem and it would be fixed 2 weeks ago.

  • NickLovell_ Nick Lovell (@NickLovell_) reported from London, England

    @virginmedia so my services, since being installed have not worked more than they have worked. As first impressions go this is very bad. If this isn’t fixed by this afternoon I will cancel my services as im still within 14 days cooling period.

  • Liv_DigiTales DigiTales (@Liv_DigiTales) reported from Barnet, England

    @cdholdsworth @virginmedia @VirginMediaCorp Same issue for me. Also drops for a few minutes a few times a day everyday NW7

  • NickLovell_ Nick Lovell (@NickLovell_) reported from London, England

    @virginmedia new broadband install today, was working fine now nothing. Your website won’t allow me to set up my account to check local service. Im an ex virgin engineer so know what to do and check. No Down or upstream signals. Same for neighbours. Get this sorted immediately

  • wilburthewotsit Wilbur (@wilburthewotsit) reported from Croydon, England

    @virginmedia It says fine but it works only intermittently. Many neighbours say the same. I have already filed a complaint as have others.

  • Hodds229 Jonathan Hodder (@Hodds229) reported from Richmond, England

    @virginmedia broadband continues to be an issue. The boosters you’ve sent haven’t made a difference. Please advise.

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Ilford, England

    @virginmedia Service down in E18, Walpole Road again

  • timmymc Tim McLoughlin (@timmymc) reported from Merton, England

    @virginmedia There was but apparently fixed. Not sure I believe that. It’s really slow when I test even after a reboot and webpages constantly don’t load or take a long time

  • billydavies07 Billy Davies (@billydavies07) reported from Croydon, England

    @virginmedia spoke to someone yesterday about my poor service and box keep freezing. 45 painful minutes, got told for some reason someone would call me back in 2-4 hours. Not received a call, that was 28 hours ago.

  • derrickbarth Derrick Barth (@derrickbarth) reported from Richmond, England

    @virginmedia That was an old issue from weeks ago. It was fixed. I'm telling you the same issue is happening again.

  • 0618_Dee Dee (@0618_Dee) reported from Camden Town, England

    @VirginMedia How can you only teach your customer "facing" staff to only say sorry, we've been trying to resolve the issue. As a new customer, I'm starting to regret my decision of choosing your company as I haven't had any of my broadband or TV package working as your promise!

  • rashidshabbir90 Rashid Shabbir (@rashidshabbir90) reported from East Ham, England

    @virginmedia One of the worst when they commit and change the visit in last minute don’t respect others time my installation date was on 11/06/2020 ,Received call at 18:00 on 10/06/2020 via automated system that date has been changed to 11:07/2020 ,you know what 🦶

  • GreenwichMyTime filip greenwich (@GreenwichMyTime) reported from Camden Town, England

    @virginmedia service is down... again...

  • sparkymcgrath70 Right Beer Right Now (@sparkymcgrath70) reported from Bromley, England

    @virginmedia really need some help here. Internet has been patchy for the last few weeks to say the least but the past few days has been almost non existent. Called helpline followed advise, reset router etc, no joy! Making home schooling for my kids impossible, please help!

  • NickLovell_ Nick Lovell (@NickLovell_) reported from London, England

    @ThreeUK absolutely fed up of the abysmal service I get with my broadband. It simply doesn’t work. Was promised a speed in the store, ive never even got half. Constantly dropping out. Time to change back to @virginmedia

  • YILDIZ_SAR_HARV YILDIZ SAR - HARV (@YILDIZ_SAR_HARV) reported from Kensington, England

    They cut connection with #virginmedia ,I moved couple of months ago with Hamptons international (Sloane square),Black Africans with British Indian take stuff I report the police,didn't help (SW10 0NH) @richardbranson @BBCbreakingnews @Reuters @DRexplore @nytimes

  • JimWhite Jim White (@JimWhite) reported from Camberwell, England

    @virginmedia please follow so I can DM as I’ve got an urgent issue that hasn’t been resolved by customer services.

  • AlexanderRyll Kiwi in Barnes (@AlexanderRyll) reported from Richmond, England

    @virginmedia AR why don't you try as a customer to call 150 and see how the experience is for yourself, you'll never recommend it again. If it's not working by tomorrow bye bye Virgin Media I'm switching to @SkyUK

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • martinboyd70 Martin Boyd (@martinboyd70) reported

    @virginmedia Can you please cancel my account immediately as this looks like a scammer trying to access my account.

  • SpurrWill Will Spurr (@SpurrWill) reported

    @virginmedia Yes I know but my problem is that I’ve heard nothing from you to confirm anything is going ahead. The email says you’ll be in touch but you haven’t.

  • gixxergary gary (@gixxergary) reported

    @virginmedia I was sent a new sim the other day but have never used the old sim on my account. Once I put the old sim in and follow the instructions nothing happens and the new sim doesn’t work. How do I activate it?

  • onestepleft77 Ray (@onestepleft77) reported

    @virginmedia Only wireless. All devices are contacted via WiFi except for the Virgin TV box. And the problem is ONLY with mobile. Laptops and tablets are absolutely fine. So clearly a problem with the router not the signal.

  • atmphotosuk Andy M (@atmphotosuk) reported

    @EE having trouble accessing the EE website, as keep getting the words BLOCKED, when I try and access myee from Virgin Media BB, it worked this morning whilst talking to CS... any ideas

  • DavidHu99942866 David Hunter (@DavidHu99942866) reported

    @littlemore20 @virginmedia Bad reputation

  • Navigator429 The Navigator (@Navigator429) reported

    @virginmedia So it turns out there is an issue after all. Do I get any credit for spotting it first?? Thanks for your help though. Never understand why people get mad at you guys! It’s not like you control the connection yourself is it??

  • danbhoy1 danbhoy (@danbhoy1) reported

    @virginmedia No i havnt changed nothing or package anyway thanks for help i will phone yous up

  • RichLLoyd Rich Lloyd (@RichLLoyd) reported

    @virginmedia Hi, still no dial tone, phone says "check phone line" service status on website doesn't indicate any problems

  • itsHowieT Howie Taylor (@itsHowieT) reported

    @MoneySavingExp Dear @virginmedia, as a loyal customer of many years, could you offer me this deal? Look forward to hearing from you. Howie