Virgin Media outages and service status in London, England

Problems in the last 24 hours in London, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near London, England

The most recent Virgin Media outage reports came from the following cities: London, City of London, and City of Westminster.

City	Problem Type	Report Time
London	Wi-fi	2 hours ago
London	Internet	6 hours ago
London	Total Blackout	6 hours ago
London	Internet	6 hours ago
London	Internet	7 hours ago
London	Internet	8 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:

• 
  Vegan join the PCS Union (@Veganforever67) reported 7 minutes ago from London, England

  @virginmedia I think I may actually be free from #Virginmedia at last other times I phoned up I got someone who just basically lied to me and extending my contract but this time I phoned up to cancel the contract and actually spoke to a very nice man so hopefully it's all done

• 
  Peter Holbrook (he) (@peteholbrook) reported 11 minutes ago from London, England

  @virginmedia Just dialled1471 The originating number was 01424 850444 does that help?

• 
  Terri (@Rex_Comms) reported 20 minutes ago from London, England

  Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.

• 
  Shah 🦅 (@shah4569) reported 20 minutes ago from London, England

  @virginmedia bring back customer service to the UK. Philippines is a joke!

• 
  Tony Wiseman (@tonywiseman1976) reported 21 minutes ago from London, England

  @virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!

• 
  Lucy Hunte (@HunteLucy) reported 22 minutes ago from London, England

  @virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!

• 
  anne hill (@gorgeousuk) reported 27 minutes ago from London, England

  @virginmedia can you tell me why we had internet issues for the last three days which are now solved, but I still cannot get Netflix, iPlayer, Amazon prime video or Now Tv. I am sick of paying for extra tv services I cannot access. Would you like to refund me for these days?

• 
  グラハム・スミス® ©Official (@BancoDePapa) reported 29 minutes ago from London, England

  @TfL why is the 4G signal on the Central line underground only around the posh area's of Notting Hill Gate, Queensway and Holland Park? Since @virginmedia stopped their WiFi in April it's annoying that a major metropolis like London has no internet connections on a lot of lines

• 
  lisa sibley (@citigirly) reported 32 minutes ago from London, England

  @virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?

• 
  Lewis Allen ⚒ (@_Lewis_A) reported 33 minutes ago from London, England

  So @virginmedia won't let me leave our contract despite their service continually crashing or not providing the speed it promises. Ultrafast broadband but getting nothing or 9mb download. Fed up with it now. Avoid them at all costs. #VirginMediaoutage #broadband

• 
  royal 🌈 (@elthampalacegay) reported 34 minutes ago from London, England

  @virginmedia I’m going to get disciplined in work as I don’t have internet connection. Who can my employer speak with to confirm this is a virgin issue??

• 
  Adi Staempfli (@AdiStaempfli) reported 34 minutes ago from London, England

  After 10 years with @virginmedia , & after weeks of terrible WiFi & customer service, I asked they equal BT’s deal. Operator could not do that and would not let me talk to manager, nor send a message for call back. I asked x3. Operator terminated call. Poor service!

• 
  Adrian Miles (@Adrianmilesarch) reported 37 minutes ago from London, England

  @virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.

• 
  S (@MSROPER10) reported 37 minutes ago from London, England

  @cameraoncaught @virginmedia Have you forwarded this to Virgin media internal complaints? In my opinion Virgin have one of the worst customer service teams around but it may reach someone who can act upon internally.

• 
  Brenda (@joybrenda) reported 41 minutes ago from London, England

  @virginmedia as you know PR is important to a company. If you want to look good on the public eye and social media. I think you should automatically credit all customers effected by service issues Friday and last night. Hopefully I going to be able to watch the final episode of

• 
  Connor Dean (@donnorcean) reported 42 minutes ago from London, England

  @virginmedia have had intermittent issues for over a month now, every time I go down the route of reporting the issue it just says wait 24 hours. How can I speak to someone about this as the phone number never gets me to a person?

• 
  carla morris (@CarlaMorris18) reported 45 minutes ago from London, England

  @virginmedia personal line breached,customer service a joke told me i cant log complaint, 29 yrs with you and told wont call me back !!!

• 
  Peter Holbrook (he) (@peteholbrook) reported 46 minutes ago from London, England

  @virginmedia In relation to a potential weakness in security. I’ve got a retro phone with no caller ID. I have a name, they provided a customer licence number for me to check and to authenticate them as genuine . I have a name and they said they were phoning from Hampshire.

• 
  Vegan join the PCS Union (@Veganforever67) reported 50 minutes ago from London, England

  @virginmedia #virginmedia spoke to a very nice lady today from Virgin media who wanted to know why I was leaving Virgin after 10 minutes of me complaining on how bad Virgin has been extending my contract and all sorts of things she did apologise but I said it wasn't her fault

• 
  Channy (@walshChanny) reported 1 hour ago from London, England

  @virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Bhoy Walton (@walton_bhoy) reported 2 minutes ago

  @virginmedia I have already did the checker its every week if its a problem in the area and not someone,s individual setup in the house why cant it be fixed?

• 
  Dadaldo (@HRH_Duke_of_Url) reported 7 minutes ago

  Virgin Media are the worst. They strong armed me into a ****** deal to take out an O2 sim for £5 a month just to get affordable broadband. Now when my broadband's down, which happens weekly, I check their online service checker and it bounces me to a virgin02 sign in page.

• 
  Brandon 🏴󠁧󠁢󠁷󠁬󠁳󠁿🦢 (@Brandon16FC) reported 7 minutes ago

  @virginmedia @D4N7O Not working still

• 
  Scotty Loadinson (@Pandor1caOpens) reported 7 minutes ago

  @virginmedia Once again your internet service in The Stoke on Trent area is atrocious. How many times am I going to have to perform a speed test to find out I'm not getting what we pay for? Boost the WiFi in Stoke-On-Trent & keep it consistent or we find another internet provider

• 
  Ron Rosenhead (@ronrosenhead) reported 9 minutes ago

  Hey @virginmedia - yet ANOTHER outage HA54ED. How many more will there be? My elderly mother in law had no TV for 10 days recently. You gave her compensation. How about proper service? Not good enough. Please contact me.

• 
  Iestyn T Davies (@iestyntdavies) reported 10 minutes ago

  @virginmedia - you customer service app is faulty, my TV Box is faulty how can I leave and end this poor service? Can @skytv or @EE help Me leave and get a better service?

• 
  Virgin Media News (@VirginMediaNews) reported 13 minutes ago

  A man in his 20s has been arrested in connection with a shooting at a house in Co Galway during the August bank holiday weekend. A man was taken to hospital with non-life-threatening injuries after gunshots were reported at a residence in Dunlo, Ballinasloe on Monday 3rd August at around 3.15am.  Gardaí are appealing to anyone who was in the Cúlán Eiscir Riada area between 2.30am and 4am, and who may have witnessed the incident or has camera footage, to come forward. More on Virgin Media PLAY.

• 
  Ken Whittall 𓅪 (@KenWhittall68) reported 15 minutes ago

  First of all red buttons options wouldn't stream yesterday, and now Southampton game being shown on channel supposed to be for West Brom and on both red buttons options. Sort this **** out @virginmedia

• 
  Rationalist44 (@rationalist44) reported 19 minutes ago

  @andyburnham You might like to add VIRGINMEDIA to your list of organisations that do everything they can to prevent customers ending contracts. They are THE WORST.

• 
  Jase Whelan (@WiJayWhelan) reported 21 minutes ago

  @virginmedia so 4 days later i receive this 😡Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F012405802. The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 12/08/2026 13:00:00