Virgin Media outages and service status in London, England
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Full Outage Map
- Virgin Media generated 25 outage signals in the last 24 hours around London, including 25 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Jul 1, 9:36 PM GMT+1.
- Internet (68%)
- Wi-fi (17%)
- Total Blackout (7%)
- E-mail (4%)
- TV (4%)
- Phone (1%)
The latest reports from users having issues in London come from postal codes NW6 , SE14 , EC1N , SE13 , W4 , SW2 , NW2 and SW9 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near London, England
The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 2 hours ago |
|
London
|
Internet | 3 hours ago |
|
London
|
Internet | 3 hours ago |
|
London
|
Internet | 6 hours ago |
|
City of Westminster
|
Internet | 8 hours ago |
|
London
|
Internet | 8 hours ago |
Nearby cities with recent reports
6 recent signals
5 recent signals
Community Discussion
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Virgin Media Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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Lucy Hunte (@HunteLucy) reported from London, England@virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!
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lisa sibley (@citigirly) reported from London, England@virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….
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Vegan join the PCS Union (@Veganforever67) reported from London, England@virginmedia I think I may actually be free from #Virginmedia at last other times I phoned up I got someone who just basically lied to me and extending my contract but this time I phoned up to cancel the contract and actually spoke to a very nice man so hopefully it's all done
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Tony Wiseman (@tonywiseman1976) reported from London, England@virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!
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Swami (@swami102) reported from City of London, England@virginmedia letting know that my installation date is moved just before a day of the original date isn't very professional. When you guys fix yourself???
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Richard Gendal Brown (@gendal) reported from City of London, England@virginmedia Thanks for your help but this is a problem only Three can sort! Their new system works where it’s deployed. The problem is that they haven’t deployed it everywhere - eg Elizabeth Line.
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Mario Bucolo (@mariobucolo) reported from London, England@virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate
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Melanie Hart (@MelanieHart72) reported from London, England@virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service
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Adrian Miles (@Adrianmilesarch) reported from London, England@virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.
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Marian Martin (@marianmartinart) reported from London, England@virginmedia the WiFi here has been awful for the last few months, we've been on the same router for twelve years now, is there anything you can do to help?
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Luther Blissett (@LutherB40510976) reported from London, England@virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?
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Mark Armstrong (@markatpt) reported from London, England@virginmedia you have now postponed an installation scheduled for 4th November to Christmas Eve! Can’t see that happening. Maybe someone actually based in the UK might bother to contact me about this? Minded to cancel otherwise. Not acceptable service.
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kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported from London, EnglandI've just had to suffer the same 4 songs,1 a poor cover of 'Where my Rosemary goes', on a loop, in 2,45 mins of waiting for @virginmedia to pick up. Within 10 mins of engineer fixing fault, its playing up again. Its also the end of my contract so I want to deal with it.
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Pippa Moss (@PIPPAaM) reported from London, England@virginmedia we've had atrocious broadband on SE26 4HN for weeks now, it just keeps dropping out and then coming back. I have just had my bill and I'm not really feeling we should have to pay for the service we've had this month.
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James-J Walsh (@JamesJWalsh) reported from London, England@virginmedia I have been “on hold” since 1851 for a customer service agent. This is kinda cementing my view of needing to leave.
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lisa sibley (@citigirly) reported from London, England@virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please
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Sarah Yard (@PinkDotty_Sarah) reported from London, England@virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed
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Roger Highfield (@RogerHighfield) reported from London, England@virginmedia My broadband is down again - area21. Any idea of when it will be fixed?
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Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported from London, England@virginmedia Whats is happening ?? Been put in a queue only to have the CV phone put down on me twice without even talking to an operator ? What do I need to do to speak to someone??
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Gary Brian Smith (@MrGarySmith) reported from London, England@virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sean Pearson (@soapyrct) reported@virginmedia @customerchamp1 It is literally the level of service you have provided for many years.
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JS (@SweeneyJoanne) reported@virginmedia @virginmedia you haven’t responded to my message from 3 days ago, horrendous customer service!!
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John (@satinballs99) reported@virginmedia my internet has gone offline again , supposed to be fix in 6 hrs, do we live in a third world country now.
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Eugene Reid (@eugenereid) reported@virginmedia why can’t we get access to my mobile phone account???? Absolutely terrible service!
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Jonny (@MisterBeergut) reported@Kirsty_x85 @virginmedia Many company sales people do this, because they have been told that not knocking is following the cold calling rules. The posting of cards through letterboxes is what most of them do instead. I have the same problem. At least you were not disturbed by the hard sell.
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Come On You Wands (@craywanderers) reported@Debbo3496361 Not according to my Virgin Media TV listing. But my FreeSat box tells me they are. So, a paid-for service doesn't but a free service does. Go figure (but only if you want to).
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Bhavin (@Bhavinmaru2020) reported@virginmedia There is no resolution time given, so that’s why i am escalating. If this continues I will want to what procedure make formal complaint and get issue fixed.
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Steph (@StephyCoops) reported@virginmedia I have missed every single England game due to the crap service from virgin media. 3 days of no internet last week supposedly fixed but goes down again today. I work from home and I’m totally fed up with it.
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Foredeck (@Foredeck99) reported@virginmedia When I repeatedly, politely tell your tele sales team to remove my name from your calling list they fail to do so, I am sometimes getting multiple daily calls from you. Execrable customer service, 0/10.
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aldo (@ukaldo2) reported@virginmedia The service has now been maintained but on us to ensure that's the case. You shouldn't have had one of your sales reps pressure my mother night after night without checking a service could be provided within your budget