Virgin Media

Virgin Media Outage in London, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media problems in the last 24 hours in London, England

Virgin Media Outage Chart in London, England 08/14/2020 16:20

August 14: Problems at Virgin Media

Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 62.44% Internet
  • Wi-fi 11.93% Wi-fi
  • Phone 8.49% Phone
  • TV 6.21% TV
  • Total Blackout 5.93% Total Blackout
  • E-mail 5.00% E-mail

Virgin Media Outage Map Near London, England

The most recent outage reports and issues originated from Purley, London, Hounslow, Hampstead, Fulham, Islington, West Molesey, Mitcham, Paddington, Hackney, Croydon, Borehamwood, City of Westminster, Watford and Walthamstow.

United KingdomLondon Internet
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United KingdomBuckhurst Hill TV
United KingdomPurley Internet
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Virgin Media in London, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:
  • acamarama ivana croissant (@acamarama) reported from Hackney, England

    @virginmedia This same letter twice. Service kept cutting out for while street through April/ May/ June but mostly less than 24 hours. When was more than 24 hours your website was down for logging claims. Was just impossible to speak to anybody so I withheld payment not getting service

  • CalfosDrive Papa J (@CalfosDrive) reported from London, England

    @virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.

  • marie_haggerx 𝕞 𝕒 𝕣 𝕚 𝕖 (@marie_haggerx) reported from Borehamwood, England

    Never had a problem with @SkyUK but when I’m out of contract and @virginmedia could give me a better deal, of course I am going to switch. What I don’t like is how unprofessional the sky agent was about the fact I was switching to Virgin ... NOT NEEDED 🤬

  • AlexHNGilbert Alex H.N.Gilbert (@AlexHNGilbert) reported from Islington, England

    @virginmedia What about **** customer service and no ****** every answering. Doing much about that?!

  • Edd1203 Eddie🇬🇧🇪🇺 (@Edd1203) reported from Camberwell, England

    @jamiepattenden1 @virginmedia Had the same issues with mine. Router would reboot between midnight - 1am for about a month then stopped.

  • RaymondBarker4 raymond Barker (@RaymondBarker4) reported from East Ham, England

    @virginmedia We are sick of the constant interruption to our service time for a change me thinks

  • ScottGentle14 Scott Gentle (@ScottGentle14) reported from Camden Town, England

    @virginmedia I am on the Whittington Estate in N19. Many, if not all of Sandstone have had major issues with no tv or internet whatsoever. It’s not just a day or 2. It’s been off for at least a week. We have engineers out once a week only to be told that the main issue is outside

  • RobinShaw24 RobinShaw58 (@RobinShaw24) reported from Harrow Weald, England

    @virginmedia We’ve been having intermittent problems several days a week even after receiving a new router

  • ARBack1 Alan Back (@ARBack1) reported from Richmond, England

    @virginmedia I complained some weeks ago and have received a written response. I want to discuss it but have been holding on the phone now for half an hour. I have just moved house and the service has got worse. I cannot make video calls that is affecting my business

  • Michaelhlamb Michael Henry Lamb (Mike TV) (@Michaelhlamb) reported from Poplar, England

    @virginmedia hello. Internet down on the Isle of Dogs. Are you aware of any issues?

  • Gavarnos Gavin Mac (@Gavarnos) reported from Croydon, England

    When you wake up and realise it’s not virgin media still at fault but your son who to ‘fix’ it has put a pointy thing in the factory reset of Virgin router deactivated modem mode causing total network chaos in the house

  • _alexandrakirk Alexandra Kirk (@_alexandrakirk) reported from Tottenham, England

    Hey @virginmedia we've got no internet in N6, restarted the hub and all that jazz - any issues in the area?

  • 8twisden Michael Way (@8twisden) reported from Camden Town, England

    @SallyGimson @virginmedia @bt_uk BT not bad and v easy to contact

  • strutcakes Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @virginmedia Ok. And on the separate issue of your call centre operative hanging up on me, who can I contact to make a separate complaint? I also then want to discuss either cancelling or downgrading my service as a result of this experience. Please also direct me to the right team.

  • strutcakes Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @virginmedia Have you read my entire thread? I got a letter saying my complaint was invalid due to lack of evidence - despite the internet outage on 25 June making BBC, Guardian and Sky News. Can you please direct me to how I can escalate this?

  • casterazucar Caster Azucar (@casterazucar) reported from Hackney, England

    @virginmedia Not exactly the same time. But I've logged the outages on my account, and they've also been listed as network faults (engineer going is on the way etc)- so nothing to do with the router or home network.

  • raesnothere1 raesnothere (@raesnothere1) reported from Hammersmith, England

    @virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone

  • LynetteSzeto Lynette Szeto-Martinez (@LynetteSzeto) reported from Islington, England

    @virginmedia Yesterday I wasn't able to work because the internet went down and this afternoon the same. You offer very unreliable service. What can you do for me?

  • laurencegrinyer Laurence Grinyer 🇪🇺🏳️‍🌈 (@laurencegrinyer) reported from Camberwell, England

    @Luciaroperez @virginmedia A looooong hold (and lots of online dead ends) but lovely people on the phone - as is always the case with these things. Poor systems, nice people.

  • strutcakes Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @virginmedia 1/2 I’ve received a written response from your team about an ongoing complaint due to lack of service when your systems crashed a few months ago. Apparently you won’t be processing my complaint as I didn’t register a problem at the time. Let me explain why I couldn’t

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • hazcomp2016 Hazcomp (@hazcomp2016) reported

    @virginmedia I called today to cancel because I didn’t want an 18 month contract, I was told I could have a rolling contract with a discount,so checked the details because that was my main concern. Email has come through with an 18 month minimum. Looks like I’m going with @NOWTV

  • Bermudgirl Marilyn McCubbin (@Bermudgirl) reported from Netley, England

    @virginmedia well I have more problems with your ‘goodselves’. My virgin is being cancelled (thank goodness) on 20 Aug 2020. So why have I had a bill of over £100 produced. My broadband outage has been rubbish. Please cancel this invoice and give me any due refund.

  • NickOwe35065674 Nick Owen (@NickOwe35065674) reported

    @virginmedia not happy,over 2 hours 15 minutes on automated 789 service, chat and complaint dept, totally useless/frustrating, needed simple yes or no answer and a uk contact no for seriously ill pensioner to use as they need contract/sim upgrade help, def not recommend you now!

  • mrssallystevens Sally (@mrssallystevens) reported

    @virginmedia please help, you made me change my sim for some reason, and the sim you sent didn’t work when I received it, so I carried on with my original sim. That has now shut off but I lost the one you sent me, so now I’m sim-less!

  • leejury12 lee (@leejury12) reported

    @virginhelp Still no reply and still no help, the lack of customer service is unbelievable! @virginmedia @richardbranson

  • MJHiblen MJ.Hiblen (@MJHiblen) reported

    @virginmedia broadband down in Norwich Nr2 area for over an hour now. Be nice if someone got out to fix it

  • ROBBIECHUDS Robbie Chuds (@ROBBIECHUDS) reported

    @virginmedia how can I order the new intelligent WiFi from you, I upgraded my broadband package and ever since I did the WiFi strength has reduced significantly to the point I want to cancel my account

  • SEllershaw Dasati (@SEllershaw) reported

    @virginmedia Applied for a code but my virgin account used an old inaccessible email address. Changed it now and waiting to here from the support email about the code.

  • itskyleflamson Kyle Flamson (@itskyleflamson) reported

    8:55 PM — Internet down. @virginmedia #virginmediadown

  • NicolaHB Nicola HB (@NicolaHB) reported

    @virginmedia joined 30/6, problems since. Broadband constantly dropping, not been able to set up acct. Salesperson couldn't spell. Email initially wrong and put extra letter in my secure password so issues contacting you. I've spoken to several people, no joy, no callback!