Virgin Media Outage Report in London, England
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The latest reports from users having issues in London come from postal codes SE14, EC1N, NW6, SE13, NW10, SE8, SE10 and SW16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near London, England
The most recent Virgin Media outage reports came from the following cities: London, Kensington, Croydon, Waltham Forest, Ilford, City of Westminster, Hammersmith, Hackney, Enfield Town, Hampstead, Harringay, Barnet, Southwark, Chingford and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
TV | |
| Kensington |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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Xenia Messerschmitt
(@xenia_ina) reported
from
Tottenham, England
@virginmedia I have no Internet all day, and nobody is responding on message service and phone call. On messages I'm in the queue all day, and phone I just keep getting hung up after being on hold for an hour or so ... 😡😡😡😡
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Terrible. Please have someone call me so I can leave as I have wasted 1.5 hours on hold trying to get through to do this
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
Dear @virginmedia Your contact us chat service online isn't working either!!!!
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Max
(@maxbhill) reported
from
Croydon, England
@virginmedia Is this really the standard of service you think is acceptable
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Dean Callan
(@DeanCallan) reported
from
Camberwell, England
@virginmedia Every night I lose internet, I might just stop the direct debit and see how long it takes you to fix that?
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Donnchadh
(@dkurland92) reported
from
Brentford, England
@virginmedia hey is there a problem with the internet in NW London it’s very slow today ?
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia I have better things to do with my time than phoning @virginmedia The system should pick up on this. Virgin’s system is quick to chase me regarding the return of a bloody hub. Absolutely atrocious service.
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Everything. Broadband is terrible. Slow. Unreliable. Your customer service is terrible. I am cancelling the direct debit now. I was on hold for over 1 hour trying to leave
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia No just virgin being terrible. Hence why I want to leave. This is not just a one off. We have had these issues for months and your customer service is terrible as well. So I have had enough
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Stan Braganza
(@sbraganza) reported
from
Barnet, England
@virginmedia no internet in N14 since 1035am. Had to cancel work meetings. Compensation?
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Rob Green Jnr
(@rob_green86) reported
from
Poplar, England
@virginmedia Yea I do that and it says to reboot my Hub 3. Which I do and then get 15mb for 2 mins and then back to 4mb. Can you please DM me with a link to online tech support because I've already wasted 3 hours this week trying to get through on the phone.
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Matthew hirst
(@POWfitnessUK) reported
from
Southall, England
VirginMedia customer service is disgusting. Had loss of service for 6 weeks and now fixed refusing to pay compensation owed. You will be losing a customer in me.
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Brentford, England
@virginmedia hello? Are you there? Have been a Virgin Media costumer for literally 3 days and I’ve already got the worse service and am very disappointed by the overall experience. I’ve been trying to call someone from the customer service team since Friday to no avail...
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia No just virgin being terrible. Hence why I want to leave
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Calum Mew
(@calummew) reported
from
Hackney, England
@virginmedia WiFi down in London N15 😫 Every time we call it simply tells us to restart our hub which we’ve done 12 times. How can we speak to a human being? Trying to work from home!
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🔥Jon Connor (No not that one)
(@realjonconnor) reported
from
Islington, England
@virginmedia It's not even about that. Even when there are no faults. I still get lag and disconnection issues. Very frustrating
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@PippaCrerar @virginmedia If you're using a Virgin router I would buy another one as they're useless Main issue I found was they don't switch between 2.4GHz/5GHz very well If you want stronger signal then switch off 5GHz
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Pocket Tips
(@invisiblehive) reported
from
Camberwell, England
@virginmedia worst service now. Paying for a TiVo box and have had no wifi or TV working for nearly 9 months now. Have tried a booster now cannot get through to cs.
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Supposed to have a 350 meg line. We get speeds of 20 Meg. The router keeps freezing. The router doesn’t reach all the rooms in the house. Internet connection drops regularly. Basically anything that could go wrong does. Terrible.
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Your broadband is terrible. I am suppose to have 350meg and it is under 20 on speed test. Your customer service team are incompetent at best. Being told I was being put on hold while they try and sort the broadband out and the agent never came back and didn’t call me back either
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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J.
(@dilligaf666xxx) reported
@virginmedia MOST RELIABLE WIFI EVER?!! ARE U SERIOUS?! SO 15MPS IS WHAT YOU ADVERTISE? GUYS DON’T GET CAUGHT IN A CONTRACT WITH THEM OR EVEN GO WITH THEM. IF YOU HAVE A PROBLEM WITH THEM YOU WILL REACH A DEAD END LIKE I DID!” THERE’S NOTHING WE CAN DO “ NUMEROUS TIMES!
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a w
(@feelingfoel) reported
@virginmedia hi. Currently in Spain took VM SIM card from phone to add Spanish sim replaced the VM SIM card back in phone cannot connect to any network. What can I do to restore the service ?
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glitterbug21
(@Melissa97485313) reported
@Bob32037301 @illbiteyounow @virginmedia Its the boosters that virgin send out bloody ugly they are stick our like a sore thumb honestly if i could up and leave to another provider i really would i would never ever recommend virgin to anyone
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glitterbug21
(@Melissa97485313) reported
@illbiteyounow @Bob32037301 @virginmedia We have a black spot in our bedroom hallway and kitchen that can't be explained or why its happend when its never happend before so now we have to use boosters which we have gone through 3 of because they become faulty for what ever reason
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Joanne Gudgeon
(@joanne_gudgeon) reported
Virgin Media, all round poor performance today!! Contract issues and now a no show from an engineer. A phone call would have been polite!!
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❄️☃️💙Debs Geordie Johnson💙☃️❄️
(@Johnson53Debbie) reported
@virginmedia Faster Closer and yes we’re putting your prices up again.I could have phone, tv and broadband for what you want to charge me just for **** broadband...I am shopping around and will be leaving
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Jasonjmt17
(@jasonjmt17) reported
@virginmedia This was discussed, and no other appointments. We’re still on the phone and we need internet before Thursday, whether that is a dongle or something else in the meantime to ensure she can deliver her live lessons. She already missed one due to your poor connection previously.
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stacey mattock
(@Stacey008) reported
@virginmedia I have on several occasions, forget it, I will send a letter to cancel instead!
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pat kelly
(@patkelly19) reported
@virginmedia Your joking. My second box has been buffering fir ages. No contact or help from Virgin
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Harry Lancaster
(@HarryLancaster_) reported
@virginmedia current service is a joke, constantly dropping. If you only provide internet 50% of the time, presumably I only have to pay 50% of my bill? I'll check the contract.