Virgin Media Outage Report in London, England
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The latest reports from users having issues in London come from postal codes EC4R, SW8, RM11, SE26, E11, W4, SE1 and SE10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near London, England
The most recent Virgin Media outage reports came from the following cities: Belsize Park, Walthamstow, Croydon, London, Ilford, City of Westminster, Camden Town, Islington, Ealing, Muswell Hill, Holborn, Catford, Newham, Acton and Bushey.
| City | Problem Type | Report Time |
|---|---|---|
 Belsize Park |
Internet | |
| Walthamstow |
TV | |
| Croydon |
Total Blackout | |
| London |
Internet | |
| Ilford |
Internet | |
| Croydon |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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Kate McKeand
(@kmckeand) reported
from
Wandsworth, England
Seriously @virginmedia what is wrong with your internet in Wandsworth I pay £47 a month and the service is patchy cuts out all the time it’s supposed to be fast fibre broadband but it’s anything but at the moment!!
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Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
Are they F###ing serious. @virginmedia Twitter is only about publicity never actually doing anything to resolve the issues .PS 2 weeks later and the is is still open.that engineer must have a really long drive !!!@
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Deborah Bonetti
(@deborah_bonetti) reported
from
Kensington, England
@virginmedia Thanks. The link says there are problems in the area and they should be fixed by 8pm but that’s a whole day using my mobile data instead of broadband! I am really disappointed.
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Chris Straker
(@chrisTstraker) reported
from
Epsom and Ewell District, England
@virginmedia Please could someone let me know how to deal with issues, regarding mobile Wi-fi hotpspots and voicemail from abroad. Tried a number of times and yet to have any conversation, that didn’t require me repeating myself two or three times !!
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Eddie Seber
(@turboeddie08) reported
from
London, England
@virginmedia Btoadband not working, postcode Rm10 8JT
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James Everington
(@jeverington) reported
from
Camden Town, England
@pardel @virginmedia I haven’t been able to register with Virgin Media for days. There seems to be a silence from @virginmedia on any issues.
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Edward Baran
(@edward_baran) reported
from
Poplar, England
@LOLRoadhouse @virginmedia I too am appalled at the way I was treated by the virgin media customer services people . Suggest you complain to @ofcom
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Nada Shakour
(@NadaShakour) reported
from
Kensington, England
@virginmedia We lost internet Friday night. Today Sunday morning support team say issue fixed in area and so created a new ticket nbre giving YOU another48hrs to solve it and at same time saying engineer will call within 3hrs. No call. Support unable to help. No Senior to speak to.
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Edward Baran
(@edward_baran) reported
from
Poplar, England
@KatiaDelNegro @virginmedia Yes I am experiencing this too in sw5. Was staggered at the rude stance taken by customer services when I phoned up
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Johnny Daukes
(@jdaukes) reported
from
Brentford, England
@virginmedia It’s down. Expected fix by 16:00.
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Stefan Selby
(@TheTallBlonde1) reported
from
Harrow Weald, England
@virginmedia thanks MM. Still not working but already called the customer services desk. Got an appointment for an engineer on Tuesday.
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Edward Baran
(@edward_baran) reported
from
Poplar, England
@alandavies1 @virginmedia Having just experience this call centre I must agree. The level of unprofessionalism rudeness and incompetence was staggering. Especially towards a loyal customer of many years’ standing
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Jason Hartley
(@northern_puddin) reported
from
Kensington, England
No broadband since June 27 and told fix by July 9th. In central London. Wow. Just wow. Also despite calls still no explanation just a prepared script in a distant call centre. Internet is an essential service for business in the developed world @virginmedia @richardbranson
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Edward Baran
(@edward_baran) reported
from
Poplar, England
@KatiaDelNegro @virginmedia Ps I can’t believe they are telling you to check your cables . The entire of sw5 and w8 is down
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Edward Baran
(@edward_baran) reported
from
Poplar, England
@deborah_bonetti @virginmedia I live in sw5 and have been without broadband all day: I have been utterly appalled at the rudeness and ineptitude of their customer services people.
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tony pickering
(@tonycelebrity) reported
from
Camberwell, England
@virginmedia Yes I’ve reported several times and when I run the checker it says no issue Yet when I call the 0345 number it says there is It was supposed to be fixed by the 24th Today I’m working from home and I don’t have any internet AGAIN!! Come on guys
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Nicola Fish
(@Nicolanoodle) reported
from
Kingston upon Thames, England
@virginmedia I totally agree. Sadly it doesn’t seem that easy. I repeated at least 5 times ‘I’d just want to cancel my account’ to no avail.
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Jack Barry
(@JBazzler) reported
from
Lambeth, England
My internet has been down for hours. But there is no way to contact @virginmedia. They are had at customer service. If I don't get internet soon I will go mad like in the Shining and there will be no Edinburgh show for anyone
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Nada Shakour
(@NadaShakour) reported
from
Kensington, England
@virginmedia So day 3 still no internet. Ur team promised to deal with it this morning at 10. Of course nothing happened and no one called. Now call centre telling me that there’s another outage in my area. Gave me a number to file a complaint. Ridiculous !!!
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Yen Sanford
(@YenSanford) reported
from
Bexleyheath, England
@emloue @virginmedia @virginmedia contacted me and we went through some trouble shooting guides. Fortunately, as well, I have two tech savvy brothers who helped and sorted it, updated and all. We managed to fix between us all. 👍🏼
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Simon Garner
(@SiGarner1) reported
@MartinSLewis @itvMLshow with Virgin Media I got them down to £25 from £55 a month for broadband, TV and phone - just raised a complaint for constant slow speeds. Their system is rubbish, so even at that price I soon left and went to BT
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Andrea Woods-Murphy
(@andie_woods) reported
@virginmedia I have an issue with my bill, from August and need to speak with someone to resolve the problem. Can a callback be arranged please?
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Michael D
(@BigMoaner73) reported
@virginmedia I spoke with someone from customer services today and there is no order, there never had been an order but to now upgrade the original TiVo to a TiVo v6 would be a one off £130 and then £7.50 per month. For this I will run down my contract and leave, nothing short of theft
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Chrissie
(@chrissy__w) reported
from
Ashton-under-Lyne, England
@virginmedia cannot believe that my internet is down again, been down since early this morning. 2nd time in 3 days. Laying out a lot of money for mega fast broadband that has nothing but issues!
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vikki ita
(@vikkiita) reported
@Boxy_83 @virginmedia @skytv Omg that is terrible.
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pa2020
(@pa202011) reported
@virginmedia Numerous complaints about PL9 service, but as there are no other providers yet, kind of locked in. But soon moving to 5g broadband instead with @EE
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laurie
(@fondsquad) reported
@virginmedia I managed to book an appointment via the app via the « running a test » option but will the engineer have the wall socket then? cause I didn’t have any option to explain what the issue was while booking it. Thanks again
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Kat 1874 🦁
(@Boxy_83) reported
@virginmedia @virginmedia Oh to top your abysmal customer service off you wanted to take a dead man to court over £12.50 despite me supplying you with all the paperwork you requested. I sent it numerous times. Horrible company to deal with. Never again.
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Finlay
(@F1NL4Y0) reported
@virginmedia any danger of actually turning up to agreed appointment time 1-6pm yesterday stayed in all day and yous don’t bother to turn up awful service and heard nothing back
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Blake Alce
(@blakealce) reported
@virginmedia @andriagV Same issue here. Ended up getting rid of the tv package and just kept the fast fibre broadband at £46 per month. Such a poor offering for existing loyal customers. 👎🏻