Virgin Media Outage Report in London, England
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If you are having issues, please submit a report below.
The latest reports from users having issues in London come from postal codes EC4R, RM11, SW8, SE27, E1, W4, E11 and NW6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near London, England
The most recent Virgin Media outage reports came from the following cities: Watford, London, Croydon, Tower Hamlets, Woolwich, Hackney, Southwark, Acton, Ilford, Harringay, Camden Town, Stratford, Ealing, Lewisham and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 Watford |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| London |
Total Blackout | |
| Tower Hamlets |
||
| Woolwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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Anthony Payne
(@Anthony_Lonres) reported
from
Kensington, England
To all my friends who recommended @virginmedia please don’t contact me again. They are without doubt the worst company I have had the misfortune of being a customer to. If you’re considering them. Don’t.
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Kyle Sewell
(@KyleSew2112) reported
from
Bromley, England
Right what ******* idiot at Virgin media thought it's ok to reboot my TV
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DEREK BURGESS
(@derekcburgess) reported
from
Walthamstow, England
******* typical. Self isolating & my @virginmedia Internet & TV have gone down due to some issue in the area. Had just started working my way through season 8 of #SilentWitness.
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Raymond Barber
(@RayBarber21) reported
from
Wandsworth, England
@virginmedia every weekend, without fail, 5 minutes before the GP, your rubbish internet stops working. Why?
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Torbaf
(@JunaidJuned86) reported
from
Harrow Weald, England
@virginmedia I purchased a 1 day WiFi pass to use on the underground. It doesn’t seem to work and when I phone customer service they don’t know how it operates. Can you help me with this or refund me my money? #virginemediawifipass #tfl #freewifi
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Besawyer
(@Besawyer) reported
from
Walthamstow, England
@virginmedia Considering I’ve experienced multiple internet and TV issues over the last few weeks (whilst trying to work from home) it would be appreciated to see some compensation on next months bill
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Anthony Payne
(@Anthony_Lonres) reported
from
Kensington, England
@virginmedia Your online status reports no faults but as I said in the thread, I have called your support centre at least 10 times & they confirm there is a fault which has been the case since the 2nd of March. I am assured, every time I call, that it will be fixed within 7 days. It never is
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Besawyer
(@Besawyer) reported
from
Walthamstow, England
@virginmedia are you actually kidding?? Service down for #LineofDutyFinale (and not going to be fixed until the 5th May)
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Besawyer
(@Besawyer) reported
from
Walthamstow, England
@virginmedia you have less than 20 minutes it get the service back up and running or it’s contract cancel time #LineOfDuty
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Porgie
(@george_hut) reported
from
Islington, England
WTF @virginmedia ?!? You sent the router box sealed and the connector cables is missing! Appalling customer service, waiting over 1h to talk to someone 🤢
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia Is there a broadband internet problem in the W5 1JG area. We have been having problems since yesterday (7th May). Working from home is being disrupted as well remote school learning for imminent A-level assessment
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Danté Banks
(@Dante_Banks) reported
from
Tottenham, England
@Simon_Shell @virginmedia And you won't. They are, without doubt, the worst company/customer service in existence.
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P_R£NZÉL
(@PactzLdn) reported
from
Walthamstow, England
@virginmedia outage🙃, they best reimburse my data as im trying to finish it till this issue is resolved 🤔
-
Our Family Blog
(@TheLifeIShare) reported
from
Richmond, England
@Ofcom hi, @virginmedia is refusing to help us deal with constant scam calls on a new number after our old one was bombarded with them too. It would seem that that somehow scammers have got hold of some of their numbers. How do we deal with this if Virgin won’t?
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Besawyer
(@Besawyer) reported
from
Walthamstow, England
@virginmedia Provide a more reliable service and a time machine
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Mbilla Arts
(@Mbilla_Arts) reported
from
Walthamstow, England
@virginmedia There was a fault- already checked. Need to know why this keeps happening - paying £63 a month for a service that hardly ever works!
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ED PARSONS
(@edparsons) reported
from
Wandsworth, England
@mikejtisherwood @virginmedia Good Luck took @virginmedia 3 months to respond to my complaint! They are great until something goes wrong..
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Peter
(@medicman2011) reported
from
Loughton, England
@virginmedia Of course I'm a customer. It's you renewals call centre that ring twice a day.
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Kate
(@whoiskatrin) reported
from
Islington, England
@aliciaverbs @virginmedia I’m similarly pissed with Sky, didn’t have internet in North London the whole day yesterday. Such a **** show
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ED PARSONS
(@edparsons) reported
from
Richmond, England
@virginmedia Yes but only after taking the complaint to CISAS, really poor support I’m afraid to say...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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johnnytortilla
(@johnnytortilla) reported
@virginmedia This is genuinely the worst service I have ever received from any company. Everyone has been polite, but no-one knows what's going on and no-one is accountable. It's shocking
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Liam Freeman
(@liamdfreeman) reported
@virginmedia We've once again been cut off while using your WhatsApp chatbot. Please arrange a call back for us - this is unacceptable. You are not allowed to stop a customer from canceling a service. Three times we've been cut off now after asking to cancel our contract.
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Tim Deegan
(@timdeegan1) reported
@virginmedia Now I've been on online help, and now on the phone, for 3 hours, trying to resolve an issue that should have been resolved last week
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David Lewis
(@D88lewis) reported
@virginmedia Hi, thanks for replying. There is not a breakdown, I was asked to show my deductions from bank and Email them to “Missing Payments” missing payments replied to say they don’t deal with my particular issue, and gave me a number to call.
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BonaFideHiro 勇者 🇦🇺 | Sneak Energy
(@BonaFideHiro) reported
@virginmedia Please forgive me, but we have followed these instructions multiple times over the past few days and before & during a LIVE chat yesterday. I would simply like to update our ticket to explain there has been an extreme decline in service since yesterday as per your advice.
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Yatin
(@yatin_suvagiya) reported
@Monagt @virginmedia Same here I have issue with internet and 3 weeks now no response, 1 guy came 2 days ago and said within 24 hours, other team will come and fix problem, but I do not know how virgin Media count 24 hours???
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baseblade
(@baseblade) reported
@virginmedia Well no one has been able to help and still waiting for a member of a team to help as still happening
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Playmaster
(@MikGee6) reported
Those Paedos at VIRGIN MEDIA never stop, how much pimping can a
-
Stacey Fortune
(@StaceyFortune2) reported
@virginmedia So 22nd has been and gone and still intermittent internet from Virgin. What happens now seen as yr not answering the WhatsApp number. Can we cancel our contract and be refunded for a service we haven't benefited from?
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Mxtthew
(@MnightMarauder) reported
@virginmedia Being able to solve technical issues with technicians would be helpful, apparently the best way to solve issues is just to upgrade. Someone who understands the words that come out of your mouth is also a good idea.