Virgin Media

Virgin Media Outage Report in London, England

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The latest reports from users having issues in London come from postal codes SE14, EC1N, EC4R, NW6, SW8, RM11, SE10 and SE27.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in London, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in London, England 08/31/2025 13:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (23%)

    TV (23%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near London, England

The most recent Virgin Media outage reports came from the following cities: Greater London, Croydon, London, Hammersmith, City of London, City of Westminster, Stanmore, Hackney, Poplar, Newham, Southwark, Ealing, Southall, Islington and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomGreater London Internet
United KingdomCroydon Internet
United KingdomLondon Total Blackout
United KingdomHammersmith Internet
United KingdomCity of London Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:

  • AndyHowe17 Andy Howe (@AndyHowe17) reported from Croydon, England

    @virginmedia my internet and TV are down and seems like a supply or hub problem. Just called your call centre for help and I appreciate they have a script to follow but no help whatsoever. Earliest they could offer an engineer was tomorrow evening when we are not in!

  • athleticresults Athletics Statto (@athleticresults) reported from Southall, England

    All I want is a stop gap but decent broadband until I can sort out my mums estate. No home phone so may be a problem. @ThreeUKSupport @virginmedia I really didn’t want to be tied into a contract before I move but may have to be!!

  • GZMTutorial Gizem (GZM Tutorial) (@GZMTutorial) reported from Bexleyheath, England

    @virginmedia your service is awful! I've had NO TV, Wi-Fi or phone line for two days! You have an automated message that says the engineer is on site in the DA16 region resolving the issue for the last 2 days! I'm disappointed, you are not reliable enough and charge me a fortune!

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England

    @sgt_rebels @StokeAssassinX @virginmedia @TalkTalk Yes mate the WiFi speed is even worse @virginmedia are just shit they use shit components in the hubs to make you laugh I’m only 5 miles from the network centre in Croydon 😂😂

  • GZMTutorial Gizem (GZM Tutorial) (@GZMTutorial) reported from Bexleyheath, England

    @virginmedia thinks it's ok to have a 4 day "outage" in this day and age! 4 days with NO Wi-Fi, TV or phone line! Awful service.

  • brazenprods brazen productions- jules hussey (@brazenprods) reported from Camberwell, England

    The first thing I have to do when I come home is time WiFi off on my phone cos @virginmedia is soooooo bad.

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England

    @virginmedia It happens to everyone on virgin in the block we should all get compensation if we didn’t pay our bill you’d soon cut us off yet you ain’t supplying the service we are paying for

  • RobertDejong19 Robert De-jong (@RobertDejong19) reported from East Ham, England

    @SkySportsBoxing y is the fight not working on virgin media

  • semcglone Stuart McGlone (@semcglone) reported from London, England

    @virginmedia internet outage for the second time in a week. It’s not like I’m paying £93 a month now, wait...huh

  • threestain threestain (@threestain) reported from Tooting Bec, England

    @virginmedia Yep it’s broken in my area. Might get a fix tonight. Perhaps

  • dranand2812 anand j (@dranand2812) reported from Chigwell, England

    @richardbranson vry sorry to say tht virgin media communication to th customers been very poor. I hv been awaiting new broadband connection fr a while, vry frustrating indeed. #acc813439502 site id 22

  • ibz_s_b ابراهيم | Ibrahim (@ibz_s_b) reported from Ilford, England

    @virginmedia My Virgin Mobile Internet 4G not been working for 2-3 days now. Please help!

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Richmond, England

    @virginmedia Been down that road get fobbed off everytime send engineer out everything works fine just your service is crap not that you’d ever admit 😂😂😂

  • ruskin147 Rory Cellan-Jones (@ruskin147) reported from Lambeth, England

    Labour plan involves spending £20bn on rolling out a full fibre broadband network to all by 2020 - then providing free service to every home and business. But not clear where that leaves Virgin Media, TalkTalk etc

  • AndyHowe17 Andy Howe (@AndyHowe17) reported from Croydon, England

    So @virginmedia have refused to get an engineer to me today to fix their problem outside my house, which has cut out my internet and TV services. I have not got many followers but if anyone can retweet this example of disgraceful service I would be grateful.

  • lizmcdonnell1 liz mcdonnell (@lizmcdonnell1) reported from Lambeth, England

    @virginmedia are there problems in the Sw17 area

  • threestain threestain (@threestain) reported from Tooting Bec, England

    @virginmedia sadly broken in sw17 too...

  • EranE1980 Eran Edry (@EranE1980) reported from Camden Town, England

    Hi @virginmedia . Since 5pm I've probably had a total of 3min of working internet in the flat - where I work. Full time. I'm aware there's an ongoing problem in the area (N19 5HY) but the fact is I have lost hours of work over this and I'm not happy. Awaiting your reply. Thanks

  • BarryDanser BarryDanser (@BarryDanser) reported from Brentford, England

    @virginmedia system. Had gone down here in W10 your website shows no problem. Always the same. Phone service rubbish #badservice #poorquality @GripeO_Feed @GripeO_Outreach

  • AndyHowe17 Andy Howe (@AndyHowe17) reported from Croydon, England

    @virginmedia Well I am not being patient and will be taking my custom elsewhere. This is your issue outside of my house and I am not getting the service I am paying for so will look elsewhere for someone who can provide a proper service!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • lee0510 Lee Smith (@lee0510) reported

    @virginmedia No I haven’t, I have rebooted several times, I am not even sure what service I’m signed up for as although I get an email telling me my payment is going out, I can’t see my account as it won’t let me set up an online account. I am getting less than 30mb but thought I had 100.

  • jenthornbury jennifer thornbury (@jenthornbury) reported

    @virginmedia @Flav_Bateman @lawrence_bury Why did the engineer not turn up today????? I want to cancel. Contact me please

  • HelenMiddleham Helen Middleham (@HelenMiddleham) reported

    @virginmedia why is it impossible to get through to your customer services? You have overcharged me for my account this month, but can’t through to anyone on the phone, or through your online messaging service. Please sort out my bill. I will be leaving as soon as my contract end

  • DoubtingVictor Victor Mildew (@DoubtingVictor) reported

    @virginmedia Thanks for getting back to me. Unfortunately they are not being answered. I’ve called 3 times and been on hold for a total of 2.5hrs. Each time I’ve then been cut off. I want to speak to someone about my service.

  • Lobstarr1 Craig (@Lobstarr1) reported

    @virginmedia Hi no success and text to your message service is not sending

  • sarah21275 Sarah Foreman (@sarah21275) reported

    How long does it take to solve a problem @virginmedia you have double charged my mum on her phone bill for the past 4 months. Appalling customer service and no one seems to be able to tell me what is going on

  • only1Wiggy Craig Lovatt (@only1Wiggy) reported

    @virginmedia new customer of a couple of months and I have lost count how many times the signal has dropped, when will the current issue be resolved?

  • okeykokey okeykokey (@okeykokey) reported

    @briansm20193481 The old firestick does a good job, virgin media aint bad, I have got around 300 channels of repeats and all the +1 channels, I watch perhaps 6 out them all, but the sport package it comes with aint bad.

  • wager_mark Mark Wager (@wager_mark) reported

    @virginmedia been on hold for 1 hour 25 mins any chance you can fix my tv and broadband ?

  • Marchesa_C Veronique Mizgailo (@Marchesa_C) reported

    @virginmedia just had email about new broadband speeds. Are you ***************? Can't get a signal most of the time and got a complaint in. Most of my work done on mobile hotspot your broadband so rubbish! Seriously!