Virgin Media Outage Report in City of Westminster, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in City of Westminster come from postal codes SW1P, W2, W9, WC2R and SW1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in City of Westminster, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 15: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near City of Westminster, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Ilford, Croydon, Leyton, Bushey, Enfield Town, Finchley, Islington, Colindale, Paddington, Hackney, Ealing, Acton, Bermondsey and Lewisham.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Phone | |
| London |
Internet | |
| London |
TV | |
| London |
Total Blackout | |
| Ilford |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near City of Westminster, England
Latest outage, problems and issue reports in City of Westminster and nearby locations:
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Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia Yeah?! I hope you can resolve and repay the works and fees I’ve missed as well because of lack of internet on both my mobile network and internet because of @O2 and #virginmediadown
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Dee_dee03616
(@Dee03616) reported
from
Croydon, England
@virginmedia I seem to be having very slow connection?
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Damien Kelly
(@damienk11) reported
from
London, England
@virginmedia broadband service in Greenwich London is shocking, hasn't been working for 1 week now and when I've rang customer services multiple times, all they try to do is up-sell me on their other more expensive packages. Terror to think we pay for this service!!!!
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Charlene, RN 🌻
(@ChaTheGrace) reported
from
Tottenham, England
@talk2GLOBE really? even if I am here in London and my service provider is VirginMedia? Lasing ka o bangag?
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia Pls don’t take this personally but honestly it should be in your policy that customers reps should read treads before relying!! I’ve mentioned before - I’m deaf! I CANNOT make phone calls! That’s why that stupid BOT robot is demeaning and frustrating for ppl with limitations!
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Ben Hollinsworth
(@benhollinsworth) reported
from
Ilford, England
@virginmedia internet outage two weeks in a row. What’s going on!?
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia And before you asked me to ask someone else to make the phone call; I live alone so no I can’t get someone to help make the phone call!
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Sharon Spiteri
(@shaspi) reported
from
Tottenham, England
@virginmedia There’s a problem in the area apparently which is due to be fixed by 3pm. Thanks for checking.
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia what’s going on??? I don’t have any internet since morning? And it’s affecting my mobile phone in the house!! I had to leave the house to use mobile network to work! Rubbish service! That’s the problem when 2 service providers - O2 & VM joins force! #virginmediadown
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Drewery ****
(@drewerydyke) reported
from
Hackney, England
@virginmedia That is the box that appears *after* clicking to register loss of service. See top line:”problem registering loss of service”. System apparently designed to avoid and flaws being found in it. Old capitalist adage:”the provider is always right”😜😎
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia I have NO INTERNET NOW FOR OVER 36hrs!!! VM you’ve been promising to sort it!!! What a freaking useless network provider!! It’s a joke! I’m sure your competitors are laughing right now!
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia VM I’ve not had any internet for 24hrs now!!! I can’t get access to a customer service rep on here who actually do something about it and all I’ve had it a BOT on repeat on WhatsApp!! Can you sort this issue out!? It’s 24hrs now!!
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia And what’s so annoying is that for some reasons it’s seems to be affecting my mobile network because even though I’m not connected to the wifi @O2 doesn’t works in the house and I’d need to leave the house and move further down street for the #O2 network to work and reply!
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Scott Brindley
(@scottyboy1973) reported
from
Ilford, England
@virginmedia Broadband down in multiple homes on my street. I was told by your support you don't monitor your endpoints? Shocking if true!
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Paul Moston
(@Mostons) reported
from
Enfield Lock, England
@virginmedia Fastest UK broadband. That’s a maybe, but what you fail to say is that you will suffer regular outage and won’t be able to work. But that’s ok because you’ll pay £16 compensation for hours of lost production.
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@O2 Yes, the wifi isn’t working due to technical issues with @virginmedia and I need to leave the house for @O2 to work.
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Medan
(@sumnjam) reported
from
Hackney, England
@virginmedia It doesn't work , now I have lost home phone service
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凱蒂
(@ItsKatieC0mpt0n) reported
from
Epsom and Ewell District, England
@virginmedia 3 weeks after you drill through my pipe & send cowboy plumbers out I still haven’t heard anything! I filled a complaint 2 weeks ago and no response. If you think I am paying my bill this month you can jog on. Absolute terrible customer service
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Louise Mirwitch
(@louisemirwitch) reported
from
Hounslow, England
@virginmedia My husband has had no email since 15.11 today. Nothing on phone or tablet. Mine is ok. All he gets is a box asking to sign in which pops up repeatedly. No webmail access and can’t set him up on my device. Help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dianne Marchant
(@Di4nn3) reported
@virginmedia I have done that. I have spoken to the so called 'technical team' and they didn't even know about the issue or what I was talking about! Even though you play an automated message about complex on going issues. Nothing makes a difference.
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jodie
(@j_o_d_i_e_ugh) reported
When is the “area issue” gunna be solved? Been like it for ages. @virginmedia
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James Gibson
(@jamesgibson279) reported
@virginmedia Checked & there was faults called no. I was given,after 15 mins answered it was customer services then put through to faults dept, after 10 mins answered,same woman from customer services again transferred & again got customer services then the call ended 😡 after an hour.
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natasha
(@crossn78) reported
@virginmedia any updates on South West London outage. Now even your website isn't working. Out for over 24hrs now and counting
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Dianne Marchant
(@Di4nn3) reported
@virginmedia @SteveMo85793304 I have never received any notifications about issues, upgrades, etc. So to state you 'normally' do that is an out right lie!
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Francesca0909
(@Francesca090900) reported
@TonyMaudsley1 @virginmedia Better using their chat service so much quicker x
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OnYourMarxGetSetGo!
(@mohawkal) reported
I'm paying @virginmedia a bunch of cash every month to provide a terrible and unreliable service. Their website doesn't work so I can't even get tech support. Can't wait to cancel.
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Ang
(@Ang272) reported
@virginmedia why do virgin media’s app for signing in never work . Every month I have problems paying my bill through the app . USELESS can’t wait to leave them.
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Hayley Edwards
(@hayleyed74) reported
@virginmedia internet used to be good but now you can just have 2 devices connected before it goes ridiculously slow or packs up altogether. Even worse when PS is connected!! Can’t use it in another room!! And why is the my #virginmedia not working?? Cant check my bill or anything
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Donna B
(@beasknees81) reported
@virginmedia omg so hating my Internet this evening. Trying to watch YouTube in bed on my tablet & it's been buffering for 10 minutes now. Been slow most of the afternoon plus the signal keeps dropping in other parts of the house. Got not sign in to check if there is any faults