Virgin Media Outage Report in City of Westminster, Greater London, England
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The latest reports from users having issues in City of Westminster come from postal codes SW1V.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in City of Westminster, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near City of Westminster, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Harringay, Barnet, Southwark, Hammersmith, Chingford, Enfield Town, Hackney, City of London, Newham, Wandsworth, Southall, Ilford and Bexleyheath.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Harringay |
TV | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near City of Westminster, England
Latest outage, problems and issue reports in City of Westminster and nearby locations:
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Steve Karmeinsky
(@stevekennedyuk) reported
from
Camden Town, England
Please fix @virginmedia in NW3 get pixelation on channels like C4 ...
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Steve Karmeinsky
(@stevekennedyuk) reported
from
Camden Town, England
Think it’s time to move from @virginmedia to @NOWTV £80+ pm and pixelated terrestrial TV - just for TV, time to say goodbye - been a loyal customer - enough is enough and time to move
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
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Mark Kenny
(@markbkenny) reported
from
Richmond, England
@virginmedia I suggest you improve your so called customer service by getting shut of it and starting again
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
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TheMrFlowers
(@TheMrFlowers) reported
from
Camden Town, England
@virginmedia You need to get better people in your ‘customer attentions’ department. Rudest arsehole just rang me.And you wonder why I’m ditching your awful service!!
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Hari Patel
(@harispurs82) reported
from
Tottenham, England
@virginmedia Maybe you should try and look after your existing customer before trying to get more customers. I’m leaving due to the better value for money sky are offering I will be saving well over £300 a year joint them. If only you offered me the new customer deal which you are doing£79
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Deirdre Gollogly
(@GolloglyDeirdre) reported
from
Barnes, England
@browndogbarnes Always had Virgin Media with no problems
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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Mark Kenny
(@markbkenny) reported
from
Richmond, England
@virginmedia Got through after 45 mins wait. I pay a fortune for this and your customer support is not fit for purpose. I'm off.
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
Another day, another business-damaging fault from @vmbusiness. You are not providing me with a service guys, this is unacceptable. Someone needs to jump on this. I would consider going to another provider, even taking a speed reduction, for the sake of consistency
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شاهد اقبال
(@essentialfusion) reported
from
Ilford, England
@virginmedia Don’t reply with a bog standard message written by a monkey doing a cut and paste job. Bubbles has more important things to do than worrying about your crappy service
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.
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Katie Bolton
(@katie_b72) reported
from
Islington, England
@virginmedia I did call your customer services and I either got cut off or I was on hold for 50 minutes before I lost the will to live!
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Timothy Firmager
(@timmy_uk) reported
from
Merton, England
@virginmedia Service is “good”, the Virgin Connect app is saying I have “great” coverage around the flat but every speed test I do it is so poor. Wireless connections, as I don’t have the luxury of cat 6 Ethernet cabling infrastructure throughout my flat. Please can you help.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia you really don't understand the concept of customer service
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Andrew Kemp
(@andrew_kemp) reported
from
Paddington, England
@NoHxpe @virginmedia You can’t mean Virgin media there. I guess they’re consistent.... in providing a shoddy service!
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BCL27 Design
(@bycandlelight27) reported
from
Islington, England
@virginmedia And yet after 2 days it's still not working.
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia signal gone down again in IG2 6PX, please can you reboot your servers
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Marko Valonen
(@MarkoValonen) reported
from
Brentford, England
@virginmedia customer services needs a nig improvement! A gent from your marketing team called and offered FREE channels as I’ve been witn u since 2002 or so. Bill comes and I’ve been charged for the service. I call customer support and they tell me that the marketing team LIED.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lee Churchyard
(@LeeChurchyard) reported
@virginmedia Wireless/WiFi connections are the biggest problem.
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Claire-Marie
(@ClaireM89013476) reported
@virginmedia I cancelled my installation,yes thank you. I was told I would receive a phone call within 48hrs for my complaint that was apparently raised (they gave a number) 11 days later,I have received nothing.Absolutely disgraceful! I Discourage everyone from virgin
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Kirst
(@Mama_Kirst) reported
@virginmedia Been promised several call backs from your team and no one has followed through with it. Now I refuse to pay the overcharged amount & because of the issues that aren't being resolved... You've it me off.
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Kirst
(@Mama_Kirst) reported
@virginmedia Ridiculous, being overcharged for my bill AGAIN despite ongoing WiFi issues and no one taking responsibility to resolve it, despite promises. Can't get through to your customer services. Definitely considering going to the ombudsman. Can someone call me please with urgency?
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graham littler
(@adelwire) reported
@virginmedia My bad. I send emails don't receive replies. I write to Thierry your Bot and you go round in a circle.. Pl ring.. Etc
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alan.baker
(@MuckyFingers840) reported
@virginmedia Yes, everybody I speak to, across several postcodes are having the same issues. WiFi isn’t broadcasting from the hub3 router. All going wrong since you decided to upgrade your “Intelligent WiFi tech to give you our most reliable WiFi experience with your Hub 3” at no cost to me..
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Chris
(@smart4ease) reported
@virginmedia Absolute awful service still We pay over £3,000 a year to you yet hold times are ridiculous, customer retentions cant do anything and say 7 working days. You are not the one that gets text messages 1230am every night from tenants!
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Ade Wills
(@AdrianWills148) reported
@virginmedia I eventually got through to Virgin Media after 3 days? I am awaiting a call from a technician to talk through my issues, I am still without the internet and I am using my phone data to write to you now, very upset loyal customer
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J7 HTE
(@jimmyhunter07) reported
@virginmedia Yes done it 10 times .... tbf it’s never been brilliant but we have persevered with it but my lad can’t get online in his bedroom upstairs so it’s starting to get annoying now... I pay £130 a month already so I’m not willing to pay anymore and will move provider if necessary
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Jon
(@jaydrive2000) reported
@virginmedia If you had read my string of tweets properly, you will have seen that yes, already have - it doesn’t ‘explain’ the fault, it just says there is one and that Virgin has an engineer on the way. The fact it’s been down since about 1300 yesterday is most infuriating >>