Virgin Media

Virgin Media Outage Report in City of Westminster, Greater London, England

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The latest reports from users having issues in City of Westminster come from postal codes SW1P, SW1, W2, NW8 and WC2R.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in City of Westminster, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in City of Westminster, Greater London, England 03/18/2025 04:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near City of Westminster, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Finchley, Croydon, Bermondsey, Borehamwood, London, Bushey, Ilford, Ealing, Wembley, Walthamstow, Streatham, City of Westminster, Islington, Hampstead and Camden Town.

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City Problem Type Report Time
United KingdomFinchley Total Blackout
United KingdomCroydon Internet
United KingdomBermondsey Internet
United KingdomBorehamwood Internet
United KingdomLondon Wi-fi
United KingdomBushey Internet

Community Discussion

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Virgin Media Issues Reports Near City of Westminster, England

Latest outage, problems and issue reports in City of Westminster and nearby locations:

  • mansoor_clarke Imam Mansoor Clarke (@mansoor_clarke) reported from Wandsworth, England

    @virginmedia I have had issues with it on and off continuously since I joined. 99% of the time the checker says nothing is wrong. Is there any way that an engineer can come and check the stability of my connection? Which decides to cut out every couple of days

  • saucyshellybaby michele pretty (@saucyshellybaby) reported from Hounslow, England

    @virginmedia Do you know what for the amount you offer off of my bill, for loss of service, it would appear you need the money more than me! Sometimes the internet is also affected

  • davidjpoole1 davidjpoole (@davidjpoole1) reported from Richmond, England

    @virginmedia my Wi-fi sucks! The service has been iffy all weekend in Teddington really truly poor service. You need to sort it out.

  • saucyshellybaby michele pretty (@saucyshellybaby) reported from Hounslow, England

    @virginmedia every time we have bad rain, my tv service ALWAYS crashes! Yet you have the cheek to tell me it’s nothing to do with the rain!?!?!? Why do your engineers agree with me then? All the money I pay you for a rubbish service 😡😡😡😡

  • AgneseRovati Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Camden Town, England

    @virginmedia You probably do not get we are in a pandemic and need to be working from home?!?! We’re having issues that are work-related due to your negligence as a provider. We’ve called again and we’re promised the issue would be fixed by tomorrow. Just like last time. LIARS. Refund us all!

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from Ilford, England

    @virginmedia Don’t waste my time with this response. The online customer services team are bloody useless.

  • Grmbles Graham Smith 🌹🌹🌹 (@Grmbles) reported from Camberwell, England

    @virginmedia is there anyone who can help with why my internet has stopped working?

  • whealie Chris Wheal (@whealie) reported from London, England

    @virginmedia Have you ever not been too busy? You have the worst customer service known to man. Every comedian compares bad customer service to you. You are the benchmark for bad. I have been trying to get in touch for five hours now. Chat, phone, Twitter and SMS.

  • noneybean Antje Southern (@noneybean) reported from Islington, England

    @virginmedia That is not true. We are meant to have the fastest speed at 200 but it rarely goes over 50. The connection is unstable and is throttled at busy times. It cuts out and is unreliable plus it is impossible to get hold of support. Shameful and shambolic.

  • jamesglynn J Λ M Ξ S (@jamesglynn) reported from Camberwell, England

    @hopburnsblack @virginmedia @vmbusiness Is this Peckham-wide? Ours has been down or on/off for three days too

  • apjoseph2013 Arun Joseph (@apjoseph2013) reported from Ilford, England

    @virginmedia When I ring this number (which is what I have been trying) all I get is “we are sorry, we are busy, you might want to call us later” & the line disconnects. This is awful service VM. How can you run such an appalling service where we cannot get hold of anyone for help/support.

  • BancoDePapa グラハム・スミス® (@BancoDePapa) reported from Tottenham, England

    @virginmedia Made an official complaint as I was without broadband for FOUR days in January in the UB5 area Your resolution team's reply was it's working now.. No compensation, no explanation...Given a number to complain within 28 days that went dead when I rang it..Please DM me for details

  • tubbytel26 Neil Markell (@tubbytel26) reported from Bromley, England

    @virginmedia If someone answers? Rather than an automated voice saying they are too busy and hang up.

  • AgneseRovati Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Brentford, England

    @virginmedia No you probably do it understand the extent of your lack of service. We have been having no internet for weeks and every time we call we get the automated voice saying the line is busy and to call later. 3 WEEKS like this. You guys need to sort this out.

  • apjoseph2013 Arun Joseph (@apjoseph2013) reported from Ilford, England

    @virginmedia Can you arrange someone to call me? I have been trying to call your service since I received the letter - which was middle of Jan.

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from Ilford, England

    @fabsod @virginmedia Disgusting customer services 🤬

  • Cyberwest Dr James Morris (@Cyberwest) reported from Tottenham, England

    @katerussell Virgin Media support once told me that 2 days of no service were because “accidents happen”. I immediately switched to another broadband provider and will never go back to Virgin.

  • clogsworth19 Chloe Saunders (@clogsworth19) reported from Wandsworth, England

    @virginmedia Hi, the wifi disconnects several times throughout the day. An engineer changed our hub last year. We then spent £80 on wifi extenders/repeaters/boosters. We want to change the wifi channel to see if that works, but login details are incorrect on the hub.

  • clogsworth19 Chloe Saunders (@clogsworth19) reported from Wandsworth, England

    @virginmedia Hi, thanks for your reply. The issue has been going on for almost a year and on my account, there isn’t an outage in the area. So if someone could contact me that would be great. Thanks

  • saucyshellybaby michele pretty (@saucyshellybaby) reported from Hounslow, England

    @virginmedia When it is heavy rain, yes it does cause a problem. On the app the fault is still being fixed and has been like this since Friday. If it is not fixed, can you tell me how much I can expect off of my bill?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mgilberties Max Gilbert (@mgilberties) reported

    Dear @virginmedia , give me a shout when you need my BACS details to send me my payment back for failure to provide the 200Mbps I pay for. 25Mbps is some way off. Sick of this flakey service.

  • heathensdoc1990 daryl richards (@heathensdoc1990) reported

    @virginmedia How about your customer service team actually respond in a timely manner to try and resolve the issues? Cant even use a phone line we pay for as it appears to be inactive for whatever reason so can only call the contact centre on mobile at cost to us

  • crewebencrewe BenCrewe (@crewebencrewe) reported

    @virginmedia such desperately bad service: intermittent broadband for days, & have now waited for more than four hours three times in the last 48 hours for someone to run tests on my router. Problems each time with someone being unable to or being transferred to your chatbot

  • nitramnostaw Martin (@nitramnostaw) reported

    @virginmedia But it is not working because I am being cut off every time!!

  • tommy_lufc Tommy (@tommy_lufc) reported

    @RiotBadger @virginmedia I still walk around the house & garden showing people the connection speed on my phone but to date not a single person has given anything resembling a single ****.

  • IanCardy2 Ian Cardy (@IanCardy2) reported

    @virginmedia Thanks I tried logging in but got the message as per the second image? Didn’t help when you have got any WiFi to be able to log in and there is no point phoning as no one ever and answers the phone! @Ofcom

  • newdawnfades15 Alex (@newdawnfades15) reported

    @virginmedia They have spoken to a very helpful lady named Hasti, and she has sorted all of the issues in less than 10 mins, thank you to her and yourselves for returning my call for help!

  • croptonboy Fizzy (@croptonboy) reported

    @virginmedia So I'm still being told I need to pay for a booster despite your website saying this: If your Connect app home scan shows you have a WiFi blackspot, and you’re a Virgin Fibre customer with Maxit TV, you can get an intelligent WiFi Booster at no extra cost.

  • BarnabyLane_ BE (@BarnabyLane_) reported

    @virginmedia as seems to be the case with everyone, I’m having trouble with @YodelOnline, who have failed to deliver my parcel and it now appears to have gone missing. I’ve tried calling you but the customer service employee was no help.

  • raoul_owens Raoul Owens (@raoul_owens) reported

    @virginmedia I have been constantly checking the service page which isn’t much help. Leaving customers with little to no connection for a week isn’t fair, especially during a national lockdown. I would like to know when this will be resolved? Area: NW6