Virgin Media Outage Report in City of Westminster, Greater London, England
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The latest reports from users having issues in City of Westminster come from postal codes SW1P, SW1, W2, NW8 and WC2R.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in City of Westminster, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near City of Westminster, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Finchley, Croydon, Bermondsey, Borehamwood, London, Bushey, Ilford, Ealing, Wembley, Walthamstow, Streatham, City of Westminster, Islington, Hampstead and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Finchley |
Total Blackout | |
| Croydon |
Internet | |
| Bermondsey |
Internet | |
| Borehamwood |
Internet | |
| London |
Wi-fi | |
| Bushey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near City of Westminster, England
Latest outage, problems and issue reports in City of Westminster and nearby locations:
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Imam Mansoor Clarke
(@mansoor_clarke) reported
from
Wandsworth, England
@virginmedia I have had issues with it on and off continuously since I joined. 99% of the time the checker says nothing is wrong. Is there any way that an engineer can come and check the stability of my connection? Which decides to cut out every couple of days
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michele pretty
(@saucyshellybaby) reported
from
Hounslow, England
@virginmedia Do you know what for the amount you offer off of my bill, for loss of service, it would appear you need the money more than me! Sometimes the internet is also affected
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davidjpoole
(@davidjpoole1) reported
from
Richmond, England
@virginmedia my Wi-fi sucks! The service has been iffy all weekend in Teddington really truly poor service. You need to sort it out.
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michele pretty
(@saucyshellybaby) reported
from
Hounslow, England
@virginmedia every time we have bad rain, my tv service ALWAYS crashes! Yet you have the cheek to tell me it’s nothing to do with the rain!?!?!? Why do your engineers agree with me then? All the money I pay you for a rubbish service 😡😡😡😡
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Camden Town, England
@virginmedia You probably do not get we are in a pandemic and need to be working from home?!?! We’re having issues that are work-related due to your negligence as a provider. We’ve called again and we’re promised the issue would be fixed by tomorrow. Just like last time. LIARS. Refund us all!
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@virginmedia Don’t waste my time with this response. The online customer services team are bloody useless.
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Graham Smith 🌹🌹🌹
(@Grmbles) reported
from
Camberwell, England
@virginmedia is there anyone who can help with why my internet has stopped working?
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Chris Wheal
(@whealie) reported
from
London, England
@virginmedia Have you ever not been too busy? You have the worst customer service known to man. Every comedian compares bad customer service to you. You are the benchmark for bad. I have been trying to get in touch for five hours now. Chat, phone, Twitter and SMS.
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia That is not true. We are meant to have the fastest speed at 200 but it rarely goes over 50. The connection is unstable and is throttled at busy times. It cuts out and is unreliable plus it is impossible to get hold of support. Shameful and shambolic.
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J Λ M Ξ S
(@jamesglynn) reported
from
Camberwell, England
@hopburnsblack @virginmedia @vmbusiness Is this Peckham-wide? Ours has been down or on/off for three days too
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Arun Joseph
(@apjoseph2013) reported
from
Ilford, England
@virginmedia When I ring this number (which is what I have been trying) all I get is “we are sorry, we are busy, you might want to call us later” & the line disconnects. This is awful service VM. How can you run such an appalling service where we cannot get hold of anyone for help/support.
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グラハム・スミス®
(@BancoDePapa) reported
from
Tottenham, England
@virginmedia Made an official complaint as I was without broadband for FOUR days in January in the UB5 area Your resolution team's reply was it's working now.. No compensation, no explanation...Given a number to complain within 28 days that went dead when I rang it..Please DM me for details
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Neil Markell
(@tubbytel26) reported
from
Bromley, England
@virginmedia If someone answers? Rather than an automated voice saying they are too busy and hang up.
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Brentford, England
@virginmedia No you probably do it understand the extent of your lack of service. We have been having no internet for weeks and every time we call we get the automated voice saying the line is busy and to call later. 3 WEEKS like this. You guys need to sort this out.
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Arun Joseph
(@apjoseph2013) reported
from
Ilford, England
@virginmedia Can you arrange someone to call me? I have been trying to call your service since I received the letter - which was middle of Jan.
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@fabsod @virginmedia Disgusting customer services 🤬
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Dr James Morris
(@Cyberwest) reported
from
Tottenham, England
@katerussell Virgin Media support once told me that 2 days of no service were because “accidents happen”. I immediately switched to another broadband provider and will never go back to Virgin.
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Chloe Saunders
(@clogsworth19) reported
from
Wandsworth, England
@virginmedia Hi, the wifi disconnects several times throughout the day. An engineer changed our hub last year. We then spent £80 on wifi extenders/repeaters/boosters. We want to change the wifi channel to see if that works, but login details are incorrect on the hub.
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Chloe Saunders
(@clogsworth19) reported
from
Wandsworth, England
@virginmedia Hi, thanks for your reply. The issue has been going on for almost a year and on my account, there isn’t an outage in the area. So if someone could contact me that would be great. Thanks
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michele pretty
(@saucyshellybaby) reported
from
Hounslow, England
@virginmedia When it is heavy rain, yes it does cause a problem. On the app the fault is still being fixed and has been like this since Friday. If it is not fixed, can you tell me how much I can expect off of my bill?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Max Gilbert
(@mgilberties) reported
Dear @virginmedia , give me a shout when you need my BACS details to send me my payment back for failure to provide the 200Mbps I pay for. 25Mbps is some way off. Sick of this flakey service.
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daryl richards
(@heathensdoc1990) reported
@virginmedia How about your customer service team actually respond in a timely manner to try and resolve the issues? Cant even use a phone line we pay for as it appears to be inactive for whatever reason so can only call the contact centre on mobile at cost to us
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BenCrewe
(@crewebencrewe) reported
@virginmedia such desperately bad service: intermittent broadband for days, & have now waited for more than four hours three times in the last 48 hours for someone to run tests on my router. Problems each time with someone being unable to or being transferred to your chatbot
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Martin
(@nitramnostaw) reported
@virginmedia But it is not working because I am being cut off every time!!
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Tommy
(@tommy_lufc) reported
@RiotBadger @virginmedia I still walk around the house & garden showing people the connection speed on my phone but to date not a single person has given anything resembling a single ****.
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Ian Cardy
(@IanCardy2) reported
@virginmedia Thanks I tried logging in but got the message as per the second image? Didn’t help when you have got any WiFi to be able to log in and there is no point phoning as no one ever and answers the phone! @Ofcom
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Alex
(@newdawnfades15) reported
@virginmedia They have spoken to a very helpful lady named Hasti, and she has sorted all of the issues in less than 10 mins, thank you to her and yourselves for returning my call for help!
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Fizzy
(@croptonboy) reported
@virginmedia So I'm still being told I need to pay for a booster despite your website saying this: If your Connect app home scan shows you have a WiFi blackspot, and you’re a Virgin Fibre customer with Maxit TV, you can get an intelligent WiFi Booster at no extra cost.
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BE
(@BarnabyLane_) reported
@virginmedia as seems to be the case with everyone, I’m having trouble with @YodelOnline, who have failed to deliver my parcel and it now appears to have gone missing. I’ve tried calling you but the customer service employee was no help.
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Raoul Owens
(@raoul_owens) reported
@virginmedia I have been constantly checking the service page which isn’t much help. Leaving customers with little to no connection for a week isn’t fair, especially during a national lockdown. I would like to know when this will be resolved? Area: NW6