Virgin Media Outage Report in City of Westminster, Greater London, England
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The latest reports from users having issues in City of Westminster come from postal codes SW1V, SW1W, NW8 and W2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in City of Westminster, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near City of Westminster, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, City of London, Enfield Town, Stanmore, Harringay, Greater London, Camden Town, Croydon, City of Westminster, Barnet, Islington, Southwark, Paddington and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| City of London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near City of Westminster, England
Latest outage, problems and issue reports in City of Westminster and nearby locations:
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Tariq Khan
(@Vintage_gent22) reported
from
Poplar, England
@HugoBaritone @virginmedia You should be able to get money back as they should be providing a good service, I have worked in this sector before
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Janis Sinaj (PISCES)
(@sinajtojayz) reported
from
Ilford, England
@virginmedia I’m on the phone again let me see what will happen this is disgusting.. I do not want your service as I’ve said previously I changed providers . Disconnect my service NOW..!
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ℐ𝓈𝒽𝒶𝓃𝒾ℯ
(@Ishaniem) reported
from
Ilford, England
@virginmedia Hi CW, thanks for the update. It's been over 72 hours and the phone line still isn't working. Appreciate that these are difficult times for everyone but that's a long time to not have a service. It's your senior managers who need to sort themselves out.
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Luke William Reardon
(@ConfidingGoblin) reported
from
Enfield Lock, England
@virginmedia Again. Internet just went down.. Useless
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ℐ𝓈𝒽𝒶𝓃𝒾ℯ
(@Ishaniem) reported
from
Ilford, England
@virginmedia Just logged back into my account and new fix by is now 2.45pm 21st May. That's insane.
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Izabel Sequeira
(@kzrdr2) reported
from
Hounslow, England
@virginmedia hello virgin what is wrong with the Wi-fi. It is down.
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Francesco Crea
(@FcCrea) reported
from
Tottenham, England
@virginmedia Hello, your problem with the intermittent connection is happening again... WiFi works for 30 mins and then stop for 3/4 minutes.
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Jack Bremer ⚡️
(@jackbremer) reported
from
Wandsworth, England
@virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!
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Luke Bailey
(@lukebaileyphoto) reported
from
Lambeth, England
@virginmedia Persistent network issues continue to hinder the ability to work from home. I endeavoured to check the service page but it itself would not load so I’m guessing there’s an issue somewhere. Issues include long dropouts and high response times. #networkengineer
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Tim Naik
(@Timnaik) reported
from
Camberwell, England
@virginmedia my internet in SE22 Has been down for over 24 hours badly affecting 2 adult essential workers ability to communicate and two children's virtual learning to be stopped..
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Luke William Reardon
(@ConfidingGoblin) reported
from
Enfield Lock, England
@virginmedia @MrTClayts It is not. There are no known issues in my area at the moment.
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔
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Luke William Reardon
(@ConfidingGoblin) reported
from
Tottenham, England
@virginmedia Internet has just gone down again. Much love and no surprise. Regards. #NotRobert
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ℐ𝓈𝒽𝒶𝓃𝒾ℯ
(@Ishaniem) reported
from
Ilford, England
@virginmedia phone line been down since early afternoon, possibly longer. Recording & account message both always saying engineer is on site to fix the problem. I hope that site is Virgin phone line storage as no one has contacted me or turned up to look at this.
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🅡🅞🅑 🅜🅔🅢🅤🅡🅔
(@robmesure) reported
from
Brentford, England
@lucitelu @virginmedia Been getting on very well since I changed to Vodafone from awful, awful Pl*snet.
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Channy
(@walshChanny) reported
from
London, England
@virginmedia after changing to the cheapest package I received the biggest bill ever for international calls. Trying to resolve the problem is impossible. Please explain how to do it!
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Sarah Lockett
(@sarahlockett) reported
from
Camden Town, England
@VirginMember @virginmedia @AmazonPrime No problem. I can’t figure out how to do it on the website. Help please!
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Luke William Reardon
(@ConfidingGoblin) reported
from
Enfield Lock, England
@virginmedia Again the general internet service is fine but every night without fail between 00:00-01:00 my internet will cut out for about 5/10 mins cutting out anything I'm doing. Be it watching something or playing games with friends. It's infuriating.
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia we have been waiting for an engineer to fix broadband all week. Texted you, used online chat, no replies. Please get in touch.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Sarjeant
(@jamessarjeant) reported
@virginmedia To be told "you're investing in the network"? I have a feeling I'd just be wasting more time on the phone to be told nothing can be done about it & I'll be stuck with a slow connection, just paying more for it. I'm sat next to the Hub at the moment and still only getting 35Mbps
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shim evrimer
(@shim359) reported
@Ofcom @virginmedia Thank you. I will have no other option, I’ll have to take it through ADR scheme ,@virginmedia have not resolved issue since Sept 2021.They’ve closed the complaint MULTIPLE times without contacting me or sorting the problem. No one calls back even after I am assured they will.
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Fraser Thomson
(@fraggleT29) reported
@virginmedia I think the point is there are clearly large issues affecting Virgin media and some more info would be useful. I.e what is the fault. Where is it and how long will it take to fix?
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Fraser Thomson
(@fraggleT29) reported
@virginmedia any update on broadband being down in PA1? Working from home with a job to do not great when the Internet has been down all morning.
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Wendy Toole
(@wendytoole) reported
@virginmedia What 'full details'? Of my account number, my address, my complaint ... all of which I have given over and over to every VM representative I have spoken to over the past week
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Tim
(@PadgettBCFC) reported
@NadineDorries @virginmedia @O2 Are you blatantly lying or completely stupid?
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James Sarjeant
(@jamessarjeant) reported
@virginmedia Tried and usually get "can't see any issues" or "have you restarted the router"
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Reeshav Mukherjee
(@ReeshavMukherj1) reported
@virginmedia Why do you keep on saying the same solution? Do you really think a call or checking your website would solve the outage? Everything has been done from our end and in the call we got to know about the outage. There has not been any prior notice for the outage shows how bad a u r
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colin bain 🐷🚓
(@colincafc) reported
Virgin Media your customer service is shocking. The Web/Bot Chat on the website is not that helpful, it then asked me switch to WhatsApp which seemed like a good idea, but that was a joke. #VirginMedia
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Blue_Espie
(@BlueEspie) reported
@virginmedia not working again. Left without Internet and can't work again! Absolute joke, can't wait to move next month.