Virgin Media Outage Report in City of Westminster, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in City of Westminster come from postal codes SW1V, NW8 and W9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in City of Westminster, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near City of Westminster, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Harringay, Southwark, Wandsworth, Hammersmith, Croydon, Southall, Hackney, Hampstead, London, Watford, City of London, Ilford, Islington, Surbiton and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Harringay |
Internet | |
| Southwark |
Internet | |
| Wandsworth |
Internet | |
| Hammersmith |
Internet | |
| Croydon |
Wi-fi | |
| Southall |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near City of Westminster, England
Latest outage, problems and issue reports in City of Westminster and nearby locations:
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Paul Sexstone
(@pompeypaul72) reported
from
Kingston upon Thames, England
Hey @virginmedia what’s going on with your shambolic service in Surbiton? No internet and no TV, again. Any idea when we might get some stability please?
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michele pretty
(@saucyshellybaby) reported
from
Hounslow, England
@virginmedia When it is heavy rain, yes it does cause a problem. On the app the fault is still being fixed and has been like this since Friday. If it is not fixed, can you tell me how much I can expect off of my bill?
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J Λ M Ξ S
(@jamesglynn) reported
from
Camberwell, England
@hopburnsblack @virginmedia @vmbusiness Is this Peckham-wide? Ours has been down or on/off for three days too
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Camden Town, England
@virginmedia You probably do not get we are in a pandemic and need to be working from home?!?! We’re having issues that are work-related due to your negligence as a provider. We’ve called again and we’re promised the issue would be fixed by tomorrow. Just like last time. LIARS. Refund us all!
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Dr James Morris
(@Cyberwest) reported
from
Tottenham, England
@katerussell Virgin Media support once told me that 2 days of no service were because “accidents happen”. I immediately switched to another broadband provider and will never go back to Virgin.
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添柏司 TDP
(@tianbosi) reported
from
Hackney, England
@virginmedia That number had wait times of over an hour. You still haven't compensated me for my 3 day outage last year. Why should I pay 50pct more?
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Neil Markell
(@tubbytel26) reported
from
Bromley, England
@virginmedia If someone answers? Rather than an automated voice saying they are too busy and hang up.
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Ryan Desai
(@ryandesai) reported
from
Wandsworth, England
@LauraKwong @virginmedia Please actually sort out the service in SW12 @virginmedia. Barely managed to string an hour of connectivity together the last two days. Unacceptable service when we’re all trying to work from home.
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Sam Morris
(@samorrisuk) reported
from
Walthamstow, England
@virginmedia you are an absolute disgrace! My internet has been awful all week, I work in the NHS and need a stable connection for working from home which I have been unable to get this week! And your chat support person just went on their “break” mid conversation! Sort it out!!
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia That is not true. We are meant to have the fastest speed at 200 but it rarely goes over 50. The connection is unstable and is throttled at busy times. It cuts out and is unreliable plus it is impossible to get hold of support. Shameful and shambolic.
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@fabsod @virginmedia Disgusting customer services 🤬
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Imam Mansoor Clarke
(@mansoor_clarke) reported
from
Wandsworth, England
@virginmedia I have had issues with it on and off continuously since I joined. 99% of the time the checker says nothing is wrong. Is there any way that an engineer can come and check the stability of my connection? Which decides to cut out every couple of days
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Graham Smith 🌹🌹🌹
(@Grmbles) reported
from
Camberwell, England
@virginmedia is there anyone who can help with why my internet has stopped working?
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@virginmedia Don’t waste my time with this response. The online customer services team are bloody useless.
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davidjpoole
(@davidjpoole1) reported
from
Richmond, England
@virginmedia my Wi-fi sucks! The service has been iffy all weekend in Teddington really truly poor service. You need to sort it out.
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michele pretty
(@saucyshellybaby) reported
from
Hounslow, England
@virginmedia every time we have bad rain, my tv service ALWAYS crashes! Yet you have the cheek to tell me it’s nothing to do with the rain!?!?!? Why do your engineers agree with me then? All the money I pay you for a rubbish service 😡😡😡😡
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Tanvir Siddiqui
(@tanvir_siddiqui) reported
from
Hounslow, England
@virginmedia I have been trying to reach out to call center agent for over 2 weeks now. I was promised from online agent that someone will call me within an hour. That call never came! This is unbelievably poor service!
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michele pretty
(@saucyshellybaby) reported
from
Hounslow, England
@virginmedia Do you know what for the amount you offer off of my bill, for loss of service, it would appear you need the money more than me! Sometimes the internet is also affected
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Jessica Tovey
(@jessie_tovey) reported
from
Islington, England
@virginmedia I expect a response immediately. This issue has been going on for a fortnight and your customer service is beyond parody now. WHERE IS THE ENGINEER? WHY AM I STILL WITHOUT WORKABLE INTERNET? Hasn’t stopped you sending me my first bill has it...
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グラハム・スミス®
(@BancoDePapa) reported
from
Tottenham, England
@virginmedia Made an official complaint as I was without broadband for FOUR days in January in the UB5 area Your resolution team's reply was it's working now.. No compensation, no explanation...Given a number to complain within 28 days that went dead when I rang it..Please DM me for details
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Theo T
(@tt_raudi) reported
@virginmedia hi virigin. We've been trying to get hold of you for 48 hours. You fixed the internet in the cf13 area now we are without service again. Are you going to compensate me for the 2 days loss of work? Thank you.
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marc
(@moranmarc13) reported
@Lainyaa @virginmedia was playing football at 8 so ended up just hanging up gonny have to try again tomorrow, absolute worst one
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point3456
(@point34561) reported
@virginmedia @CarersUK @virgin why are you deleting posts when people are sharing their awful #bullying stories from your cash grab Internet services?
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AloneNeverLonely
(@AloneNottLonely) reported
7 BT Openreach vans on my road, I'm guessing the broadband is down... Glad I moved over to virgin media a while back! #southnorwoodHill
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Anees Mangi
(@mangianees) reported
@virginmedia I have to submit a complaint against employee... Please share email or allow me direct private message...
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Justin Wells
(@justinjdwells) reported
@virginmedia @CarersUK Maybe you should care about how your business is run. In 10 years, I've had to call my broadband provider maybe twice with issues. I've had to call your lot 4 times in a week and it's not even installed yet. Cancelled.
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Duncan Natt
(@kacneedles) reported
@virginmedia @carolinenokes. I don’t think I received your full reply but either way I just feel this sits badly. Ultimately it’s not my fault that you can’t cover an area of Romsey that I am moving to, I would happily stay with VM as the service we get is good…con’t
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Dylath Leen
(@Dylath__Leen) reported
@virginmedia My connection speed has been down by more than 50% for over two weeks now, upload speed is less than 1Mbs and all I keep getting told is that there is network problem in the area with no answer to how long it will take to resolve.
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Martin Hughes
(@shorty21785) reported
@virginmedia has to be the worst broadband provider!!! Absolutely pish is a compliment
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Alex Williams
(@WelshBerg) reported
@virginmedia second day of no Internet, well done, keep up the crap work