Virgin Media Outage in City of Westminster, Greater London, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media problems in the last 24 hours in City of Westminster, England

Virgin Media Outage Chart in City of Westminster, Greater London, England

November 21: Problems at Virgin Media

Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(59.23%)
Wi-fi
(13.81%)
TV
(8.79%)
Phone
(7.54%)
Total Blackout
(5.59%)
E-mail
(5.04%)

Virgin Media Outage Map Near City of Westminster, Greater London, England

The most recent outage reports and issues originated from Croydon, Leyton, Stratford, London, Bexleyheath, Ilford, Wandsworth, Streatham, Golders Green, Cricklewood, Bermondsey, Willesden, Notting Hill Gate, Finsbury and Hackney.

Leyton Internet
Stratford Internet
London Internet
Bexleyheath TV
Ilford Internet
London Internet

Virgin Media in City of Westminster, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near City of Westminster, England

Latest outage, problems and issue reports in City of Westminster and nearby locations:
  • dorsetmartin1 @dorsetmartin (@dorsetmartin1) reported from Croydon, England

    @virginmedia I couldn’t wait on the phone. You were working in our area today but we still have an issue. Really annoying buzzing sound from tv

  • Nica Nicole Mezzasalma (@Nica) reported from Croydon, England

    Yesterday’s @virginmedia broadband outage was a short one, but the connection is down again now...

  • arigork Ari Gork (@arigork) reported from City of London, England

    Morning @virginmedia, not sure if you aware but #BelsizeParkStation @TfL has a WiFi signal but no internet access over the last few days.

  • rezaalimalik Reza Ali Malik (@rezaalimalik) reported from Croydon, England

    @virginmedia Ok, thank you, I have a kind suggestion: Instead of me spending another 8hr shift calling (spending more money on charged calls), messaging, SMSing & tweeting #virginmedia Could you please send out an engineer to diagnose and solve the problem of #nointernet Thanks

  • rezaalimalik Reza Ali Malik (@rezaalimalik) reported from Croydon, England

    @virginmedia this has been a second night without answers or solutions. I’m a new customer whose kit arrived yesterday and I have no internet. Tomorrow morning 8am, will try again, this needs to be resolved asap. @richardbranson help a brother out. #internetdown #virginmedia

  • gradinho97 Boris (@gradinho97) reported from Kingston upon Thames, England

    Well done @virginmedia! No internet for 38 hours and no improvement in sight. “Our engineers are working on the lines” my arse. You’ll loose a customer 👍🏼

  • rezaalimalik Reza Ali Malik (@rezaalimalik) reported from Croydon, England

    @virginmedia pick up the phone. Or reply to my messages on your app or SMS service. This is insane!

  • rezaalimalik Reza Ali Malik (@rezaalimalik) reported from Croydon, England

    @virginmedia No fault in the area according to the link. Same as yesterday. There is an issue either with the line from the green box to the house or the hub or the configuartion of the hub not being able to receive any internet connection since it was first plugged in yesterday afternoon.

  • rezaalimalik Reza Ali Malik (@rezaalimalik) reported from Croydon, England

    @virginmedia I’ve been with your service for just over 24hrs and still no internet connection. This must resolved before the end of the week.

  • mikeyplewis Mikey Schmikey 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🏳️‍🌈 🇪🇺 (@mikeyplewis) reported from Islington, England

    @moocowuk @virginmedia I’ve never lived anywhere that they’ve cabled up :/

  • RobertDejong19 Robert De-jong (@RobertDejong19) reported from East Ham, England

    @virginmedia I always have problems with talking to virginmedia on the phone they say some shit even Dow u had a chat no one puts it down so when u call bk it’s some next shit is they any internet out they what’s gd as virgin let me no

  • Kimmy_CPFC Kimberley Morris (@Kimmy_CPFC) reported from Croydon, England

    @virginmedia Your 150 service is saying we owe you money. How can that be when the payment is due today and you take it by direct debit. Actually livid right now

  • Nica Nicole Mezzasalma (@Nica) reported from Croydon, England

    I will now make a point of tweeting every time my @virginmedia broadband service is down so we can keep a live record of how often this happens. It will be a wild ride! (Down for the last 20 minutes, website also down for maintenance apparently).

  • masters_nik nik_masters (@masters_nik) reported from Camden Town, England

    @virginmedia Yes, the area has a fault. Expected to be resolved later this evening. However, that is @virginmedia fault , failing for which do not have service which we pay for. Pls. organise compensation. Have reported via phone as well. Thanks.

  • GoldSoul_P Prince 👑 🇺🇬 (@GoldSoul_P) reported from Enfield Lock, England

    I swear I’m tired of @virginmedia last week the tv box decides to act up and I had to wait 3 days for a new one and now the broadbands not working so I’m without internet for God knows how long smh

  • HastonOliveira Haston Oliveira (@HastonOliveira) reported from Hounslow, England

    @latoyaestella @TalkTalk @virginmedia and Sky’s customer service are better and no drops of speed I hear. That’s who I’ll be going to when I get rid of this rubbish (TalkTalk)provider and their service!

  • HanHan1 H a n n a h (@HanHan1) reported from Bromley, England

    @virginmedia I haven’t rebooted anything, it has just always been this slow for the whole time I have had it

  • HanHan1 H a n n a h (@HanHan1) reported from Bromley, England

    What is the point of having @virginmedia when the Internet NEVER works and when you mention it no one helps! What am I even paying for 😡

  • BillieIng Billie Ing (@BillieIng) reported from Lambeth, England

    @virginmedia It won’t let me. That’s the issue

  • BillieIng Billie Ing (@BillieIng) reported from Lambeth, England

    @virginmedia Broadband fixed - but still can’t get into my account. I joined you in August and it’s still not resolved... have tried phone, Twitter, text, asked the engineer f2f - no one can help

  • jonellacottCPFC Jon Ellacott (@jonellacottCPFC) reported from Croydon, England

    @AyoCaesar Problem is that Sky have no control over it, because its actually owned by Openreach. They own the lines for all providers, apart from obviously Virgin Media.

  • afturain Allison (@afturain) reported from Richmond, England

    @virginmedia They know they're taking to the right person because of all the other details, too. They are deliberately making it difficult. If I wanted to buy more from you there would be no problem.

  • skipratmedia craig burston (@skipratmedia) reported from Kidbrooke, England

    @virginmedia We know of an issue in your area that results in loss of service [...] you may be eligible for bill credit if your service isn't restored within two full working days.” I don’t know about bill credit but I massively need to work from home today.

  • skipratmedia craig burston (@skipratmedia) reported from Kidbrooke, England

    dear @virginmedia your internet connectivity is broken.

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia deny one of the passwords I gave is correct. Their systems are appealing. As is customer service. Don't use Virgin Media. No good reasons for why their practices are in place.

  • nlpedwards Neil Edwards CQ (@nlpedwards) reported from Richmond, England

    @virginmedia so, having been on hold for 25 minutes, then cut off, called back on hold for a further 15 minutes... cut off again. Your customer service is atrocious... I can hear @SkyHelpTeam beckoning... they were crap, but they were never this shit.

  • g_davep davep (@g_davep) reported from Croydon, England

    @virginmedia #sw16 #broadband poor service can you confirm if you have resumed normal service the broadband is down since yesterday sw16 4sd

  • Nica Nicole Mezzasalma (@Nica) reported from Croydon, England

    @virginmedia And if the issue is more@complex than originally thought, I should be informed and not keep having to waste even more time chasing information from you. It’s really not good enough.

  • Aiel_warrior Amir Sharabi (@Aiel_warrior) reported from Barnet, England

    @virginmedia why is it so difficult to speak to someone and then when you do it’s an impossible mission to get anything sorted - worst customer service I’ve seen in a while.

  • pubby Steve Day 🏳️‍🌈 (@pubby) reported from Epsom and Ewell District, England

    Given how badly BT’s share price has fared over the last few years, this might not be too unrealistic. There doesn’t seem to be much money in fixed telecoms at the moment. We@could have a Network Rail of broadband. Except there is also the Virgin Media fibre network.

  • BarryDanser BarryDanser (@BarryDanser) reported from Brentford, England

    @virginmedia system. Had gone down here in W10 your website shows no problem. Always the same. Phone service rubbish #badservice #poorquality @GripeO_Feed @GripeO_Outreach

  • EranE1980 Eran Edry (@EranE1980) reported from Camden Town, England

    Hi @virginmedia . Since 5pm I've probably had a total of 3min of working internet in the flat - where I work. Full time. I'm aware there's an ongoing problem in the area (N19 5HY) but the fact is I have lost hours of work over this and I'm not happy. Awaiting your reply. Thanks

  • ruskin147 Rory Cellan-Jones (@ruskin147) reported from Lambeth, England

    Labour plan involves spending £20bn on rolling out a full fibre broadband network to all by 2020 - then providing free service to every home and business. But not clear where that leaves Virgin Media, TalkTalk etc

  • threestain threestain (@threestain) reported from Tooting Bec, England

    @virginmedia Yep it’s broken in my area. Might get a fix tonight. Perhaps

  • threestain threestain (@threestain) reported from Tooting Bec, England

    @virginmedia sadly broken in sw17 too...

  • lizmcdonnell1 liz mcdonnell (@lizmcdonnell1) reported from Lambeth, England

    @virginmedia are there problems in the Sw17 area

  • semcglone Stuart McGlone (@semcglone) reported from London, England

    @virginmedia internet outage for the second time in a week. It’s not like I’m paying £93 a month now, wait...huh

  • dranand2812 anand j (@dranand2812) reported from Chigwell, England

    @richardbranson vry sorry to say tht virgin media communication to th customers been very poor. I hv been awaiting new broadband connection fr a while, vry frustrating indeed. #acc813439502 site id 22

  • brazenprods brazen productions- jules hussey (@brazenprods) reported from Camberwell, England

    The first thing I have to do when I come home is time WiFi off on my phone cos @virginmedia is soooooo bad.

  • AndyHowe17 Andy Howe (@AndyHowe17) reported from Croydon, England

    So @virginmedia have refused to get an engineer to me today to fix their problem outside my house, which has cut out my internet and TV services. I have not got many followers but if anyone can retweet this example of disgraceful service I would be grateful.

  • AndyHowe17 Andy Howe (@AndyHowe17) reported from Croydon, England

    @virginmedia Well I am not being patient and will be taking my custom elsewhere. This is your issue outside of my house and I am not getting the service I am paying for so will look elsewhere for someone who can provide a proper service!

  • AndyHowe17 Andy Howe (@AndyHowe17) reported from Croydon, England

    @virginmedia my internet and TV are down and seems like a supply or hub problem. Just called your call centre for help and I appreciate they have a script to follow but no help whatsoever. Earliest they could offer an engineer was tomorrow evening when we are not in!

  • athleticresults Athletics Statto (@athleticresults) reported from Southall, England

    All I want is a stop gap but decent broadband until I can sort out my mums estate. No home phone so may be a problem. @ThreeUKSupport @virginmedia I really didn’t want to be tied into a contract before I move but may have to be!!

  • GZMTutorial Gizem (GZM Tutorial) (@GZMTutorial) reported from Bexleyheath, England

    @virginmedia thinks it's ok to have a 4 day "outage" in this day and age! 4 days with NO Wi-Fi, TV or phone line! Awful service.

  • GZMTutorial Gizem (GZM Tutorial) (@GZMTutorial) reported from Bexleyheath, England

    @virginmedia your service is awful! I've had NO TV, Wi-Fi or phone line for two days! You have an automated message that says the engineer is on site in the DA16 region resolving the issue for the last 2 days! I'm disappointed, you are not reliable enough and charge me a fortune!

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Richmond, England

    @virginmedia Been down that road get fobbed off everytime send engineer out everything works fine just your service is crap not that you’d ever admit 😂😂😂

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England

    @virginmedia It happens to everyone on virgin in the block we should all get compensation if we didn’t pay our bill you’d soon cut us off yet you ain’t supplying the service we are paying for

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England

    @sgt_rebels @StokeAssassinX @virginmedia @TalkTalk Yes mate the WiFi speed is even worse @virginmedia are just shit they use shit components in the hubs to make you laugh I’m only 5 miles from the network centre in Croydon 😂😂

  • ibz_s_b ابراهيم | Ibrahim (@ibz_s_b) reported from Ilford, England

    @virginmedia My Virgin Mobile Internet 4G not been working for 2-3 days now. Please help!

  • RobertDejong19 Robert De-jong (@RobertDejong19) reported from East Ham, England

    @SkySportsBoxing y is the fight not working on virgin media

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • Bigpee8 Bigpee (@Bigpee8) reported

    @virginmedia what the hell is going on with your service right now broadband has been down most of the day and on and off all week...you charge extortionate prices for a very poor standard of service...you as a company should be ashamed of yourselves #thieves

  • dorsetmartin1 @dorsetmartin (@dorsetmartin1) reported from Croydon, England

    @virginmedia I couldn’t wait on the phone. You were working in our area today but we still have an issue. Really annoying buzzing sound from tv

  • MrRichardLJones Mr Jones (@MrRichardLJones) reported

    @kikogpe @virginmedia . @virginmedia already made a complaint. Nobody has contacted me.

  • arshadkhan161 Arshad Khan (@arshadkhan161) reported

    @virginmedia Unable to contact virgin media team support is available from 8 am to 8 pm some people work on shift pattern

  • paulthorrington Paul Thorrington (@paulthorrington) reported

    @virginmedia my connection is not working @CityFibre have dug up my road on Tuesday. Your team will not send out an engineer and I have to wait until 28 November when it might be working again. This is poor service, I've been a customer for 10 years....

  • JenkinsonQuinn Quinn Jenkinson (@JenkinsonQuinn) reported

    @virginmedia why is your broadband so useless it’s constantly down or on the rare chance I have it it’s very slow

  • charlottecadger CC (@charlottecadger) reported

    @virginmedia Yeah it’s shite n never works you need to fix it up qt

  • graham_wells Wellsy (@graham_wells) reported

    @virginmedia I dont see the problem and now I wont be able to get Broadband or TV

  • shinebright2022 🎄🎁🎅 Nikki 🤶🎁🎄 (@shinebright2022) reported

    @virginmedia 2 of 2 for over 1.5 hours over the last few days vis phone. Box is flashing green. Not great customer service 😥 and I hope I'm not being charged!. I need an engineer to sort out this issue as a matter of urgency please, otherwise I'll just cancel

  • chris_allen Christopher Allen (@chris_allen) reported

    @lukespillane @darren_scott @virginmedia When even Disney run out of old toot down the back of their dresser.