Virgin Media Outage Report in City of Westminster, Greater London, England

Problems in the last 24 hours in City of Westminster, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of Westminster, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near City of Westminster, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Southwark, London, Orpington, Poplar, Ilford, City of London, Hackney, Hammersmith, Wembley, Camden Town, Barking, City of Westminster, Newham, and Enfield Town.

City	Problem Type	Report Time
Croydon	Total Blackout	37 minutes ago
Southwark	E-mail	3 hours ago
London	Phone	3 hours ago
London	Internet	4 hours ago
Orpington	Internet	5 hours ago
Southwark	Internet	5 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near City of Westminster, England

Latest outage, problems and issue reports in City of Westminster and nearby locations:

• 
  Catherine Hodgson (@Cath_Hodgson) reported 8 minutes ago from Kingston upon Thames, England

  @virginmedia I understand you’re working to fix but i wfh in fridays&had to spend £20 on extra data from virginmobile to do my work. It would be nice to think the same company would refund

• 
  Sarah Louise Browne (@sarahlbrowne) reported 8 minutes ago from Merton, England

  @virginmedia And what about all the other orii problems over the last 2 years!!! Crap

• 
  Jon Vanstone (@Jon_Vanstone) reported 10 minutes ago from Lambeth, England

  Thanks to @VirginMedia for no services for 2 days ... the old adage of never put your eggs in one basket #virginmediadown

• 
  Prof Joy Lawn (@joylawn) reported 11 minutes ago from Kingston upon Thames, England

  @TomMockridgeVM Virgin media CEO No service broadband or phone or TV for days. Now missed several of your own deadlines set by @virginmedia for repair. Will also have to repair #virginmedia reputation.... refunds will help

• 
  Mandy 🐩🐾🐕🐾🐶🐾🦅 (@mands4walkies) reported 13 minutes ago from Richmond, England

  @virginmedia how bad is your service Thursday Friday before Christmas no service * can you call ❌ NO * customer service - enjoying Christmas with Sky ❌ do they care ❌ No TW11 has no @virginmedia service #howbadisthat #whocares #badservice @richardbranson

• 
  Prof Joy Lawn (@joylawn) reported 15 minutes ago from Kingston upon Thames, England

  @virginmedia Good to hear. But days of no service and extra spent on mobile data to hotspot and still not able to do work... will be key to reduce bill for those affected pls.

• 
  Jessica Austin Esq. MA MCCT (@artteachjess) reported 15 minutes ago from London, England

  @virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!

• 
  Grace Mitchell (@graciegirlracer) reported 25 minutes ago from Richmond, England

  @virginmedia @zakisaunt Signed up for updates...nothing. No compensation for the mast outage last month despite registering and shallow as it may sound, no internet and tv is a problem for people living alone. Always bad service this is a new low...

• 
  Çağdaş Akcoş 🧟‍♂️ (@soktumbey) reported 26 minutes ago from Wandsworth, England

  Awful service by virgin media in teddington area. I have no access to wifi for more than 24hrs and they keep postponing the estimated fix time.

• 
  Was this in the plan 🦋 (@stephnimmo) reported 26 minutes ago from Merton, England

  OK #virginmedia no internet for 24 hours, I’m freelance, I rely on your service for my livelihood, please honour your promise to be up and running by 4pm...

• 
  Peter Reeves (@Peterreeves18) reported 33 minutes ago from Richmond, England

  @virginmedia no phone no television no broadband no internet since 9am yesterday . Now earliest resolution 9am tomorrow. Ridiculous. 21st century prices with 18th century service. Hope my contract goes down when renewal due in March

• 
  Jonathan Blackmore (@myatt1965) reported 34 minutes ago from Merton, England

  @virginmedia at restraint in SW19 normal full on a Friday night halve empty why no virgin broadband so no card payments! Lots of businesses loosing a lot on money due to your outage and time taken to repair! @SkyNewsBreak @BBCBreaking @Ofcom

• 
  John Steele (@Chilly_in_the) reported 35 minutes ago from Merton, England

  @virginmedia So still not working. Can’t get through to speak to anyone. On hold for ages then cut off. Very poor. Next to no information from yourselves. You provide the minimum customer service & charge the maximum you can get away with. Sort yourselves out. @richardbranson

• 
  Ugh (@Tyrunthecreator) reported 40 minutes ago from Merton, England

  @BlianEmo @virginmedia The service in SW19 😭😭😭😭 at least ik im not the only one now

• 
  Tony Dolce (@TonyD9999) reported 43 minutes ago from Kingston upon Thames, England

  Your website said all services back by 1600, still nothing and no communication about when it will be back on line. Really poor just a simple text or email would be nice @Virgin @virginmedia #poorcustomerservice

• 
  Biancaaa 💕 (@Biancaaa89) reported 46 minutes ago from Kingston upon Thames, England

  @virginmedia Yeh that’s everything’s not working. And it was supposed to be sorted by 4pm. Well over 24 hours without any services now, this is actually a joke

• 
  WILKO (@__W1LK0_) reported 49 minutes ago from Merton, England

  @virginmedia when will the internet be fixed in sw19, absolute joke to be down for more than 2 days at the rate we pay.

• 
  Mrs R (@KateRenton) reported 50 minutes ago from Merton, England

  @virginmedia was it my tweet that made you update your webpage. No Wi-fi until 9am on Sat 21st now. Over 2 days outage better get your wallets open.

• 
  annwyllie (@annwyllie) reported 52 minutes ago from Richmond, England

  @JulieCMc @virginmedia Pass the CEO information over please. Quick enough to put prices up but do nothing to rectify loss of complete service

• 
  Keith Tomalin (@TomalinHQ) reported 58 minutes ago from Barnet, England

  @virginmedia @Virgin unacceptable customer service yet again.. 30min wait to talk to someone and then get cut off because I'm asking to many questions...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  RichieUK (@RichieUK_TTV) reported 5 minutes ago

  @RealSplinterUK @GBNEWS That’s not Virgin Media — that’s the awful production of the Tory news channel GBNews- it’s full of issues, apparently they don’t have any production engineers so it goes tits up

• 
  Clara (@mcnultyc4) reported 5 minutes ago

  @virginmedia your customer service is appalling! I’m trying to report a suspect fraud and no one is willing to help me!! Your customer service is disgusting

• 
  Steven Dewar (@sdewar12) reported 5 minutes ago

  @virginmedia Well thanks again you have completely ignored my problem as a customer. Its clear from all the interactions ive had with you you dont care about your customers. I will make sure to tell anyone who will listen that they shouldnt enter a contract with you or leave asap.

• 
  simone nepa (@simone_nepa) reported 5 minutes ago

  @virginmedia Raised already and just received an email informing me that my complain Is closed and I can contact Cisas if I want my complain reviewed. So I need to spend more time for your incompetency an unrespectful way to treat your customers.

• 
  Gabriella Rossetti (@GmkRossetti) reported 17 minutes ago

  @virginmedia Yes, I had 4 phone calls to the technical team in broadband. Each time they confirmed I was eligible but told me they couldn’t do it from their end. Each time they tried to “put me through” to another department (mobile, oomph, customer services), it was a dead end.

• 
  Charlotte Hunt (@CharlotteePayne) reported 18 minutes ago

  @virginmedia After raising our complaint, someone was supposed to call us back on Thursday evening but we still haven’t heard anything! I am appalled. #CustomerService #virginmedia

• 
  RicHardy (@richardhardy) reported 21 minutes ago

  @virginmedia Already rang 3 times and told as he is not a VM cust he shouldn’t be using the email account and no one will help…….. cust off twice and told they couldn’t do anything!! So what else do you propose?!

• 
  gilligan71 (@gilligan71) reported 23 minutes ago

  Just to say @virginmedia your service is atrocious. Been a loyal customer for years . Might be time to switch ! Paying for a service I’m not getting !!!!! Can’t book an engineer ! Moved from pillar to post ... terrible !!

• 
  Tina Old (@tinaolde) reported 25 minutes ago

  Just had a HOW DID WE DO FROM VIRGIN MEDIA when I wrote WORST COMPANY EVER some how it didn’t get delivered I GUESS THE TRUTH IS NOT WHAT THEY WANT TO HEAR

• 
  Craig Miles (@acraigmiles) reported 25 minutes ago

  @dermotsmith @drphilhammond I've just remembered that a few years ago the government changed the law, to require UK internet service providers, to keep users data for year. Whoever is his ISP (such as virgin media, BT, Talk Talk, Vodaphone etc), will have the records!