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Virgin Media

Virgin Media Outage Report in City of Westminster, Greater London, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in City of Westminster come from postal codes SW1V and NW8 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in City of Westminster, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of Westminster, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at Virgin Media

Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near City of Westminster, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Southwark, London, Orpington, Poplar, Ilford, City of London, Hackney, Hammersmith, Wembley, Camden Town, Barking, City of Westminster, Newham, and Enfield Town.

CityProblem TypeReport Time
Croydon Total Blackout 37 minutes ago
Southwark E-mail 3 hours ago
London Phone 3 hours ago
London Internet 4 hours ago
Orpington Internet 5 hours ago
Southwark Internet 5 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near City of Westminster, England

Latest outage, problems and issue reports in City of Westminster and nearby locations:

  • Cath_Hodgson
    Catherine Hodgson (@Cath_Hodgson) reported from Kingston upon Thames, England

    @virginmedia I understand you’re working to fix but i wfh in fridays&had to spend £20 on extra data from virginmobile to do my work. It would be nice to think the same company would refund

  • sarahlbrowne
    Sarah Louise Browne (@sarahlbrowne) reported from Merton, England

    @virginmedia And what about all the other orii problems over the last 2 years!!! Crap

  • Jon_Vanstone
    Jon Vanstone (@Jon_Vanstone) reported from Lambeth, England

    Thanks to @VirginMedia for no services for 2 days ... the old adage of never put your eggs in one basket #virginmediadown

  • joylawn
    Prof Joy Lawn (@joylawn) reported from Kingston upon Thames, England

    @TomMockridgeVM Virgin media CEO No service broadband or phone or TV for days. Now missed several of your own deadlines set by @virginmedia for repair. Will also have to repair #virginmedia reputation.... refunds will help

  • mands4walkies
    Mandy 🐩🐾🐕🐾🐶🐾🦅 (@mands4walkies) reported from Richmond, England

    @virginmedia how bad is your service Thursday Friday before Christmas no service * can you call ❌ NO * customer service - enjoying Christmas with Sky ❌ do they care ❌ No TW11 has no @virginmedia service #howbadisthat #whocares #badservice @richardbranson

  • joylawn
    Prof Joy Lawn (@joylawn) reported from Kingston upon Thames, England

    @virginmedia Good to hear. But days of no service and extra spent on mobile data to hotspot and still not able to do work... will be key to reduce bill for those affected pls.

  • artteachjess
    Jessica Austin Esq. MA MCCT (@artteachjess) reported from London, England

    @virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!

  • graciegirlracer
    Grace Mitchell (@graciegirlracer) reported from Richmond, England

    @virginmedia @zakisaunt Signed up for updates...nothing. No compensation for the mast outage last month despite registering and shallow as it may sound, no internet and tv is a problem for people living alone. Always bad service this is a new low...

  • soktumbey
    Çağdaş Akcoş 🧟‍♂️ (@soktumbey) reported from Wandsworth, England

    Awful service by virgin media in teddington area. I have no access to wifi for more than 24hrs and they keep postponing the estimated fix time.

  • stephnimmo
    Was this in the plan 🦋 (@stephnimmo) reported from Merton, England

    OK #virginmedia no internet for 24 hours, I’m freelance, I rely on your service for my livelihood, please honour your promise to be up and running by 4pm...

  • Peterreeves18
    Peter Reeves (@Peterreeves18) reported from Richmond, England

    @virginmedia no phone no television no broadband no internet since 9am yesterday . Now earliest resolution 9am tomorrow. Ridiculous. 21st century prices with 18th century service. Hope my contract goes down when renewal due in March

  • myatt1965
    Jonathan Blackmore (@myatt1965) reported from Merton, England

    @virginmedia at restraint in SW19 normal full on a Friday night halve empty why no virgin broadband so no card payments! Lots of businesses loosing a lot on money due to your outage and time taken to repair! @SkyNewsBreak @BBCBreaking @Ofcom

  • Chilly_in_the
    John Steele (@Chilly_in_the) reported from Merton, England

    @virginmedia So still not working. Can’t get through to speak to anyone. On hold for ages then cut off. Very poor. Next to no information from yourselves. You provide the minimum customer service & charge the maximum you can get away with. Sort yourselves out. @richardbranson

  • Tyrunthecreator
    Ugh (@Tyrunthecreator) reported from Merton, England

    @BlianEmo @virginmedia The service in SW19 😭😭😭😭 at least ik im not the only one now

  • TonyD9999
    Tony Dolce (@TonyD9999) reported from Kingston upon Thames, England

    Your website said all services back by 1600, still nothing and no communication about when it will be back on line. Really poor just a simple text or email would be nice @Virgin @virginmedia #poorcustomerservice

  • Biancaaa89
    Biancaaa 💕 (@Biancaaa89) reported from Kingston upon Thames, England

    @virginmedia Yeh that’s everything’s not working. And it was supposed to be sorted by 4pm. Well over 24 hours without any services now, this is actually a joke

  • __W1LK0_
    WILKO (@__W1LK0_) reported from Merton, England

    @virginmedia when will the internet be fixed in sw19, absolute joke to be down for more than 2 days at the rate we pay.

  • KateRenton
    Mrs R (@KateRenton) reported from Merton, England

    @virginmedia was it my tweet that made you update your webpage. No Wi-fi until 9am on Sat 21st now. Over 2 days outage better get your wallets open.

  • annwyllie
    annwyllie (@annwyllie) reported from Richmond, England

    @JulieCMc @virginmedia Pass the CEO information over please. Quick enough to put prices up but do nothing to rectify loss of complete service

  • TomalinHQ
    Keith Tomalin (@TomalinHQ) reported from Barnet, England

    @virginmedia @Virgin unacceptable customer service yet again.. 30min wait to talk to someone and then get cut off because I'm asking to many questions...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RichieUK_TTV
    RichieUK (@RichieUK_TTV) reported

    @RealSplinterUK @GBNEWS That’s not Virgin Media — that’s the awful production of the Tory news channel GBNews- it’s full of issues, apparently they don’t have any production engineers so it goes tits up

  • mcnultyc4
    Clara (@mcnultyc4) reported

    @virginmedia your customer service is appalling! I’m trying to report a suspect fraud and no one is willing to help me!! Your customer service is disgusting

  • sdewar12
    Steven Dewar (@sdewar12) reported

    @virginmedia Well thanks again you have completely ignored my problem as a customer. Its clear from all the interactions ive had with you you dont care about your customers. I will make sure to tell anyone who will listen that they shouldnt enter a contract with you or leave asap.

  • simone_nepa
    simone nepa (@simone_nepa) reported

    @virginmedia Raised already and just received an email informing me that my complain Is closed and I can contact Cisas if I want my complain reviewed. So I need to spend more time for your incompetency an unrespectful way to treat your customers.

  • GmkRossetti
    Gabriella Rossetti (@GmkRossetti) reported

    @virginmedia Yes, I had 4 phone calls to the technical team in broadband. Each time they confirmed I was eligible but told me they couldn’t do it from their end. Each time they tried to “put me through” to another department (mobile, oomph, customer services), it was a dead end.

  • CharlotteePayne
    Charlotte Hunt (@CharlotteePayne) reported

    @virginmedia After raising our complaint, someone was supposed to call us back on Thursday evening but we still haven’t heard anything! I am appalled. #CustomerService #virginmedia

  • richardhardy
    RicHardy (@richardhardy) reported

    @virginmedia Already rang 3 times and told as he is not a VM cust he shouldn’t be using the email account and no one will help…….. cust off twice and told they couldn’t do anything!! So what else do you propose?!

  • gilligan71
    gilligan71 (@gilligan71) reported

    Just to say @virginmedia your service is atrocious. Been a loyal customer for years . Might be time to switch ! Paying for a service I’m not getting !!!!! Can’t book an engineer ! Moved from pillar to post ... terrible !!

  • tinaolde
    Tina Old (@tinaolde) reported

    Just had a HOW DID WE DO FROM VIRGIN MEDIA when I wrote WORST COMPANY EVER some how it didn’t get delivered I GUESS THE TRUTH IS NOT WHAT THEY WANT TO HEAR

  • acraigmiles
    Craig Miles (@acraigmiles) reported

    @dermotsmith @drphilhammond I've just remembered that a few years ago the government changed the law, to require UK internet service providers, to keep users data for year. Whoever is his ISP (such as virgin media, BT, Talk Talk, Vodaphone etc), will have the records!