Virgin Media

Virgin Media Outage Report in City of Westminster, Greater London, England

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The latest reports from users having issues in City of Westminster come from postal codes SW1P, SW1V and W9.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in City of Westminster, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in City of Westminster, Greater London, England 08/26/2025 07:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (23%)

    TV (23%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near City of Westminster, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Hackney, London, Waltham Forest, Ilford, Croydon, Northolt, Barking, Harringay, Southwark, Hounslow, Ealing, Islington, Wembley and Epsom.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomHammersmith Internet
United KingdomHackney Wi-fi
United KingdomLondon Total Blackout
United KingdomWaltham Forest Internet
United KingdomIlford Internet

Community Discussion

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Virgin Media Issues Reports Near City of Westminster, England

Latest outage, problems and issue reports in City of Westminster and nearby locations:

  • pdowner87 Peter Downer (@pdowner87) reported from Bexleyheath, England

    @virginmedia this company seems to have zero respect for existing customers. Poor customer service and no help at all. I will be looking for alternative more respectful companies to deal with.

  • NW6Penguin Napoleon (@NW6Penguin) reported from Camden Town, England

    @virginmedia Done that. Ive called, customer services dealing with it. Seen the forums and it's an occurance with other customers on the network. Thanks.

  • AlistairK Alistair K (@AlistairK) reported from Enfield Lock, England

    Second Saturday in a row full outage from @virginmedia. Rubbish service. It's play off semi final day. You have until 5 30 to fix!

  • fonemechanics fone mechanics (@fonemechanics) reported from City of London, England

    Number of customers with @virginmedia having problems with calls, texts & data. They are working hard to get this rectified.

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    @virginmedia Your chat help was absolutely no help at all. Unable to answer a simple question. I’ll have to queue for hours to speak to someone, who I hope can make sense. Can’t wait to leave @virginmedia #trapped

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    Hi @virginmedia, one of your utility boxes on Oxford Road #teddington (TW11) has been knocked over and has metal and wires exposed. Please send someone to fix ASAP. Have informed local council’s Highways team too.

  • ONI_Assassin Adam Jamal (@ONI_Assassin) reported from Hammersmith, England

    @virginmedia Apparently you don’t value me as a customer, you don’t want my money and worse still you have a broken system which I could fix in under 24 hours. #Bureaucracy #Disappointed

  • Emmajones79 Emma Jones (@Emmajones79) reported from Kingston upon Thames, England

    @virginmedia This isn’t acceptable you’ve basically fooled me into signing another 12 month contract! I want to cancel it it’s not even been 24 hours

  • SwLondonFist SWLONDON-FIST #BBBH #WELHORNY (@SwLondonFist) reported from Lambeth, England

    @virginmedia hi, i keep having problems with my hub3 losing its connection to the internet. I've tried all the troubleshooting options, its been going on for 6/7wks and each episode is getting more frequent & for longer periods of time. Had it a few yrs and could do with a new 1

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @virginmedia Hi. That is the number I called this evening once I received my “final bill”. Woman on the phone told me I was given false information and that I would have to pay the fees. Yet the lovely woman I spoke to when moving told me I defo wouldn’t. Help pls

  • Drew_Kerr Drew (@Drew_Kerr) reported from Lambeth, England

    @virginmedia Have signed for alerts, no updates or reasons sent to me. I can see frlma quick search it’s London wide. Please tell me what the issue is.

  • NW6Penguin Napoleon (@NW6Penguin) reported from Camden Town, England

    @virginmedia I'm still getting sound dropouts on BBC4HD. An engineer did fix this last year but its pixelating and dropping out again. #Eurovision is unwatchable!

  • _adeyabdullahi Adey (@_adeyabdullahi) reported from Camden Town, England

    @virginmedia Yeah says phones not working, but the Internet and tv showing up fine but they’re not working also

  • Tazul2015 Tazul Islam (@Tazul2015) reported from London, England

    @virginmedia in the 10 years I have been with virgin media, this is the first time my internet has gone down. Sometimes things do go wrong but it’s how you deal with it that matters. Well done to your engineers for restoring the service quickly!!

  • _Rafi93 Rafi (@_Rafi93) reported from Harrow Weald, England

    @virginmedia Thanks - I’ve run through it but it seems like an actual signal issue rather than a local config issue. I’ve also checked the coax cable on my end and it’s in securely (tried re-seating it as well).

  • vim102 Vimal Kataria (@vim102) reported from Brentford, England

    @sumitpatel84 @virginmedia Contact customer support or @Nickladwa

  • jason_best Jason Best (@jason_best) reported from Camberwell, England

    From what I'm seeing many people affected by @virginmedia outage (myself included, no mobile data) but yet they've yet to actually acknowledge it themselves... Hmmmmm

  • charlie_miller Charlie Miller (@charlie_miller) reported from Lambeth, England

    @virginmedia @jwsal Yeah, I’m in Brixton too and there are faults reported in our area. The estimated fix time keeps getting pushed further and further back, and new faults are being flagged. So it’s getting worse, rather than better. Been like this since last night. Very frustrating.

  • Rosamojo Maria Rosamojo (@Rosamojo) reported from Camden Town, England

    @virginmedia I understand but I’ve got a masters deadline. What I don’t appreciate is when I call the 0800 number with my Camden postcode it says that there is no problem. And that’s the number 0345 people tell me to call. A week of no internet over a bank holiday is beyond dissapointing

  • tiggermethis David Hannam (@tiggermethis) reported from Bromley, England

    @virginmedia Magically the issue has after a few hours resolved itself....engineer stood down! 🤔

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Bilkat Kate Keay (@Bilkat) reported

    @virginmedia Each time I call I’m told my delay of installation refund, installation fee plus connection fee will be credited back to my account within 4 days. This has not happened even after 4 calls?! Now no wifi since Thurs, been told my service is slow but should work, engineer on Tues.

  • dpjohnston10 Darren Johnston (@dpjohnston10) reported

    @virginmedia Me again. Turns out your awful, deceitful company has done it again. Told me to resolve this issue I should speak to my bank to get my money back. Bank says that’s not possible. Please can I have a number so I can speak to an actual person. Not acceptable at all.

  • gary_semark Gary Semark (@gary_semark) reported

    @virginmedia I cannot believe that our hard drive has failed giving us the green screen of death and get told by customer services the first appointment for an engineer visit is Friday, that’s a shocking service not having any TV for 5 days!!

  • ArianeSherine Ariane Sherine (@ArianeSherine) reported

    @virginmedia I actually don't know, sorry - I just know I'm still paying for it and am on contract so can't leave without paying a massive disconnection charge (£273 approx, I seem to recall). The new buyers of my previous address have installed Plusnet so they're not using my service.

  • laurabazile Laura Bazile (@laurabazile) reported

    @virginmedia @virginmedia replied and sent details accordingly. And internet is down again in my area. When this will end as in when will I get the service I’m paying for AND real #customerservice #fail

  • mohsonhussain Mohson Hussain (@mohsonhussain) reported

    @virginmedia I guess it's a no. I've been told the IT issue with Netflix has been logged.

  • OftCr Maria Hampson (@OftCr) reported

    @virginmedia all these issues were having with the Internet and was sent a text Fri saying all was fixed!! Now it's saying 20th Oct b4 being fixed !!!! Do we fwt money off this months payment due to not having full use?

  • djdraper11 David Draper (@djdraper11) reported

    @virginmedia Yes but not specific to the issues im having

  • steveandcamera Steve Hayes (@steveandcamera) reported

    @virginmedia Tried that, sent me a text with a link to do some checks once again, If that doesn't work I can now wait again for 24 hours before doing anything further??????

  • HolyCrusader96 ☩ The Slavik Crusader ☩ (@HolyCrusader96) reported

    @virginmedia No I haven't, as it was rather obvious that there was a problem, but as of right now, it seems to be acting fine. I'll respond again and check if it does happen again