Virgin Media Outage Report in Richmond, Greater London, England
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The latest reports from users having issues in Richmond come from postal codes TW9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Richmond, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Camden Town, Waltham Forest, Hackney, London, Southall, City of London, Paddington, Southwark, Hammersmith, Harrow, Tower Hamlets, Islington, City of Westminster, Walton-on-Thames and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Camden Town |
Total Blackout | |
| Waltham Forest |
Internet | |
| Hackney |
Total Blackout | |
| Hackney |
Total Blackout | |
| Hackney |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Driving For Charity UK
(@M_Macedo_) reported
from
Richmond, England
@virginmedia Are you asking me a question? Surely this is something you should answer? Premier Sports coverage awful, then the feed distruption meant most of the game was missed and no highlights. I paid extra for this and you're asking me to find the fix?!!
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Mark Reddick
(@ChapterIV) reported
from
Banstead, England
@virginmedia stop letting visiting technicians tell customers they’ll rebook another visit 1st thing the following day. Just wasted half a day’s work waiting in to be told by VMCS they are coming Friday. Why not just send the customer an update via text? #VirginMedia
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James Loveridge
(@JLoveRage) reported
from
Islington, England
@virginmedia Now the wired Ethernet is not working either. I tried factory resets multiple times when the WiFi first stopped working 8 days ago. I've just turned it off for 30 seconds and on again. Do far, nothing.
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ross
(@wantrealtruth) reported
from
Hounslow, England
@virginmedia signed my mum up for service today. Got email but have spent 4 hours trying to get hold of you as the number you included is not manned “due to covid” the main number take ages to find online. No one answers it. Can’t email anyone. Think I want to cancel already!!
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Anthony Carlos
(@taunch) reported
from
Ealing, England
@mservicedeals The only features available with @virginmedia is a life of misery. Awful service
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Driving For Charity UK
(@M_Macedo_) reported
from
Richmond, England
@SpursOfficial It doesn't matter where I'll be tuning in from the service disruption of @PremierSportsTV means I'll miss all the key points of the game! Thxs! @virginmedia
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James Loveridge
(@JLoveRage) reported
from
Islington, England
Hey @virginmedia, the internet is down again, has been for 8 hours.
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James Loveridge
(@JLoveRage) reported
from
Islington, England
@virginmedia Everything seems to be back but this is a reoccurring issue. Three separate times it's dropped out for over 8 hours at a time.
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia down yet again. Where's the refund for all the hours lost with no WiFi connection?
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James Loveridge
(@JLoveRage) reported
from
Islington, England
@virginmedia Now the wired Ethernet is not working either. I tried factory resets multiple times when the WiFi first stopped working 8 days ago. I've just turned it off for 30 seconds and on again. So far, nothing.
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CazkikassPhotography
(@KikassP) reported
from
London, England
@virginmedia thanks on behalf of all virgin media customers for not being able to pick up phones to help those who need help but have no wish to "Do it on line" we haven't received any compensation for 3 days of no net even though we have registered it everyday. PART ONE
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia There are your usual garbage explanations yes. Saying no fix for hours. Not good enough
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Vivek Srivastava
(@Vveksrivastava) reported
from
Watford, England
@virginmedia Can u not have some1 in the right team look in2 it or virgin works in silo’d team who can only say “thats not something I can do”? The exp has been exactly that as when you dial in customer service & pass through security as they transfer you to pre-install there is no handover
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Richard Gray
(@rugfoot) reported
from
Ealing, England
@virginmedia broadband in w139LS seems to be down. Known issues? Reconnection eta? Virgin broadband
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Captain Morgan-Evans
(@saschlike) reported
from
London, England
Who needs a man when Virgin Media goes down on me everyday
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Grace Kemp
(@GraceKemp90) reported
from
Lambeth, England
@virginmedia So annoying especially with all the working from home that’s having to happen at the moment! Says there are two issues in my area and not fixed till 9:45pm tonight! X
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natasha cowan
(@natasha_fashion) reported
from
Hackney, England
@virginmedia please may you contact me ASAP. Am having a massive problem with #virginmobile and am not getting anywhere with any of your numbers. 🤯
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Harry Bilbao
(@harrybilbao) reported
from
City of London, England
@virginmedia My mother lives next to Grenfell and she’s a bit paranoid her router and/or charger is overheating. Customer services aren’t taking her serious. What should I do? Besides unplugging the service?
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Kineta Kelsall
(@Kineets) reported
from
Tottenham, England
@virginmedia And again this morning. Honestly worst internet provider. Nothing ever works, this is awful.
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Gareth Maybank
(@Maybank1970) reported
from
Camberwell, England
@virginmedia Hi, I’ve got a bit of a problem. I can sign into my Virgin Media account on my iPad just fine, but when I try to sign into my emails it’s says it’s not available and to try again in an hours time. Well, it’s been like this for two weeks now. What’s going on?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rajinder Sagoo
(@RajinderSagoo59) reported
@virginmedia Hello... My internet has randomly been slow intermittently when Im playing on my console for the last week. The consoles would show high packet loss. I have tried restart my router and have seen no problems in my area. Can you please help?
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Mark S 121115 🇮🇪🏁😷
(@mstorey2015) reported
@virginmedia yesterday and today there have been problems with the WiFi..
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.
(@416_sch) reported
Virgin Media probably has the worst customer service, how are they telling me to monitor my router for 7 days, when it's constantly been going on and off every 5 minutes????? complete bullshit man, all I need is a ******* replacement
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j.v.l.a.m01
(@jake52891038) reported
@mikelarwood @virginmedia I have to incline to disagree there is enough cable there to re-connect and terminate ready to split if services were decided to be taken out again bud, the reason they would of been cut in the first place is so there isn’t any open ports causing disruption on the line.
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.
(@416_sch) reported
@virginmedia I don't think there's no pattern. throughout the whole day, it seems like to have a mind of its own, and does things when it wants to. It's very unusual. We've experienced this issue for the first time, so it's unlikely there's something in the house that's causing it
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Andrew
(@MrAndrewR19le) reported
A multibillion pound company and @virginmedia won’t offer an emergency engineer to come and resolve a fault that has left us with no broadband. Shambles. #virginmediadown
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Carolyn
(@carolynzeb30) reported
@virginmedia TV, broadband and phone line unusable since 5.30pm - managed to speak a customer advisor who said and engineer could come on Wednesday!! Totally unacceptable. This is a fault on your part and needs to be resolved ASAP!
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Tom
(@Tom38971529) reported
from
Bognor Regis, England
@virginmedia Been told of an installation date of the 20th July. Now have to wait until the 13th August for construction work to be done. No idea when I'll be getting any service from you guys losing all Internet and TV as from Monday from my current provider
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☮ 𝕯𝖔𝖚𝖌𝖑𝖆𝖘 Ψ
(@douglaskatie93) reported
Virgin media trying to make me go outside cos it’s down 😡
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M John Smith
(@PlaysForSure) reported
@virginmedia Just lost all broadband connection in NG16 2XF, superhub 4 shows red light and Status reports "No RF signal detected". Online Status Check reports no errors in area and I have rebooted the Hub a couple of times. Any idea what might be causing it please?