Virgin Media Outage Report in Richmond, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Richmond, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of London, Hammersmith, London, Hackney, Southwark, Harringay, Wandsworth, Croydon, Southall, Hampstead, Watford, Uxbridge, Islington, Surbiton and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Wi-fi | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia I waited for a hour and twenty minutes and your guys out the phone down on me and you haven’t even got the courtesy to respond?
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David Moynihan
(@DavidcMoynihan) reported
from
Hackney, England
@virginmedia @TweetingKatzo If this is the case - what is our package of support / remuneration etc?
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MIKA SIMMONS
(@MissMikaSimmons) reported
from
Kensington, England
@virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?
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Ian Williamson
(@StMirrenDaft) reported
from
Tottenham, England
@virginmedia what's going on in N4? Internet is down constantly
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Mark Moriarty
(@MoriartyMark) reported
from
Merton, England
@virginmedia don’t really enjoy my internet going down 5 times a day is there any danger of anyone answering your phones so I can get them to take this **** out?!
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David scilly
(@DScilly) reported
from
Islington, England
@jammdesign @virginmedia Having a very similar issue now. Been on hold for 90min
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MIKA SIMMONS
(@MissMikaSimmons) reported
from
Kensington, England
@virginmedia Yes the TV is down in my area. The wifi is fine. I have known this for days and no one at Virgin media picks up a call or returns the text. I’d like to cancel my account
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Julian D 🇪🇺 #FBPE 3.5% #proEU 🇧🇬
(@Dizzyeek) reported
from
Brentford, England
Hi @virginmedia , my @E4Tweets HD channel 145 has been off for weeks.. What is going on? Ive tried everything to fix it but the problem is not with me...
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Hi, still with the problem. Broken and distorted image and audio
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia I have been on your SMS 'help' line for several days now and have yet to be referred to the correct 'team'. If I cannot order a new router soon I am just going to give up and book the BT guy. I thought a Virgin was something that was NOT ******!
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David Moynihan
(@DavidcMoynihan) reported
from
Hackney, England
@TweetingKatzo @virginmedia A large proportion of residents are in contact with each other on this and the few that that have waited an hour plus on calls have been told this. We know we are are dealing with the same issue (as timing of loss of connection is concurrent amongst us all)
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Michaela
(@MickeyMullins11) reported
from
Hillingdon, England
@virginmedia just witnessed the most outrageous and aggressive driving by one of your employees. I would have provided the number plate but they were so close I couldn’t note it down. Undertook multiple cars and almost caused a crash with a lorry on a roundabout. #awfuldriving
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OfficalJatman
(@Officaljatman) reported
from
Hillingdon, England
@virginmedia Actually I got held up with work. What's the quickest place to order a sim card? As your website is having problems on the login section?
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia someone just answered and then put the phone down on me
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia I have been on your SMS 'help' for several days now and getting nowhere. Keeps saying it will refer me to the correct team but that never happens. Going to give your 'Broadband' one more try with a new router if I can never get through to you....
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David Moynihan
(@DavidcMoynihan) reported
from
Hackney, England
@virginmedia This is not about individual accounts but a whole neighbourhood looking for an adequate response from you on this issue. We don’t think it’s reasonable to have to wait 6 more days for an engineer to fix when everyone is in lockdown/working from home. Can your response be quicker?
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David scilly
(@DScilly) reported
from
Islington, England
@virginmedia in Islington and have just been booted off a call on an internet issue after being on hold for 90minutes. Only two songs (both awful) as hold music is about the end of my tether. Try picking up the phone. Feel like I’m in the 1940s!
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@flyinggirlsarah @virginmedia That’s actually a really good idea Sarah, thanks. It’s like Catch 22. They say to call, the phone message refers you to the website, and the website tells you to call. The last time I had customer service as bad as this was @VirginAtlantic ! What’s the connection, I wonder?
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MIKA SIMMONS
(@MissMikaSimmons) reported
from
Kensington, England
@virginmedia Awful. I ask you again - what exactly are you spending customer fees on?
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Just Clear
(@justclearuk) reported
from
Richmond, England
@virginmedia shocking service lately and we are not happy clients, with broadband being down. We were forced to upgrade and then the engineer didn’t even bother to show up. Waited over 4 hours on the phone. Finally had enough and will be disconnecting.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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paul sissons
(@paulsissons) reported
@virginmedia i upgraded to m200 but i was also sent a tv box out ive spok to 2 different people on the last 2 sundays to remove tv and upgrade broadband to 350m for 39 a month but it never changes
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Out of Hours Pest Control
(@OutofHoursPest3) reported
@VirginMediaCorp never trust, o2 you must be mad to put your name to the virgin media group. 11/01/22 report loss of all services, tech said 80m of cable need to be replaced. Still today the job hasn’t be given to anyone. C160122201 17/1/21 C2102221472 21/02/21
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AV
(@akap10) reported
I was ready to leave @virginmedia there are no deals for loyal customers, but the deals available for new customers, are massively lower than the renewal offered to me. however, glen in your customer retentions team was so helpful, and advised me on the best package. Thanks Glen!
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j fernandes
(@jfernandesphoto) reported
@virginmedia My area (TW15)has had intermittent WiFi issues since the 10 Feb. Meaning working from home is impossible. Initially - fixed by the 14th, then the 18th now maybe the 24th… Is there anymore info as the customer service has been less than satisfactory?
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Paul Stewart
(@paul7351) reported
@virginmedia I’ve just called that number and was told no issues. Someone in my area has an engineer visiting Thursday about the same issue, so evidently there is a problem. What is going on please?
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jack scrimshaw 🎸
(@thedocmoonshine) reported
@virginmedia they did yes i've reported the issue oer the phone to one of your colleagues
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Richard Penn-bourton
(@typoRich) reported
@virginmedia I have raised a complaint but it appears I’m raising a complaint about the people best suited to sort my problems @vieginmedia
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Charlie Dye
(@charliedye9) reported
@virginmedia Yes have followed all those steps only to be told online support is available ‘due to unforeseen circumstances’
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j fernandes
(@jfernandesphoto) reported
@virginmedia Thank you for the quick response. Do you have an update as to when the issue may be fixed. An outage or intermittent outage is disruptive and being without Service for 2 weeks without a definitive time as to when the issue will be fixed is not great.
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Andrew Hiorns
(@MrHiorns) reported
@virginmedia I don't really want to leave, that's my last resort. But no one is actually prepared to do anything to assist. We were getting 200mb but really I reliably. Then our hub was 'recalibrated' and now we get 25mb with less reliability. We just want someone to actually help us