Virgin Media Outage Report in Richmond, Greater London, England
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The latest reports from users having issues in Richmond come from postal codes TW10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (23%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Richmond, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Waltham Forest, Croydon, Northolt, Harringay, Southwark, Hounslow, Ealing, Islington, Wembley, Hammersmith, Epsom, City of Westminster and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Hackney |
Wi-fi | |
| London |
Total Blackout | |
| Waltham Forest |
Internet | |
| Croydon |
Internet | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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maureen robert
(@morish1) reported
from
Hillingdon, England
@virginmedia This is false advertising. My broadband goes off more than it’s on and then it is so slow. I have lost count on the times I have called the help line. I have rebooted routinely, it works for a while then off again. I have had enough now as enough is enough!!!
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Rebecca Gould
(@beccaleigh99) reported
from
Islington, England
@virginmedia hello, since you ‘upgraded’ the WiFi in our area - Clerkenwell- the WiFi signal has been terrible. To whom shall I complain? Thanks
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RICHARD GRIFFITHS
(@Griffo2018) reported
from
Spelthorne District, England
@virginmedia I have been a customer for over 10 years,left for 7 days now with out broadband & home phone. I am being push from pillar to post with reasons.A engineer was meant to be with me from 4pm onwards to now be told no one can come. Shocking service / long term customer.😡
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royal 🌈
(@elthampalacegay) reported
from
London, England
Can you please just sort out the broadband issues in SE9 @virginmedia Been ongoing since the 30th with timeline of resolution continually moving out.
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𝚂𝚝𝚎𝚙𝚑𝚎𝚗 𝙵𝚒𝚝𝚣𝚜𝚒𝚖𝚘𝚗𝚜
(@WordDoodler) reported
from
Tottenham, England
So it turns out @virginmedia have a help system that isn’t helpful. Catch-22 built into system and no tv. Why am I paying them?
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Mrs R
(@KateRenton) reported
from
Merton, England
@Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.
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royal 🌈
(@elthampalacegay) reported
from
London, England
@virginmedia I’m going to get disciplined in work as I don’t have internet connection. Who can my employer speak with to confirm this is a virgin issue??
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Richard 🏳️🌈 (he/him)
(@Paul___SW18) reported
from
Wandsworth, England
Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬
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≡xtr≡m≡pcuk 🔜 #i69 🤟
(@ExtremePCUK) reported
from
Hillingdon, England
@virginmedia ABSOLUTELY TERRIBLE SERVICE! I’ve worked with major computer and ISP’s over my time but by far Virgin Media is the worst! I pay £111 a month and not one person can help. Intermittent internet for a month but they say just wait another week it may be back on!
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RICHARD GRIFFITHS
(@Griffo2018) reported
from
Wandsworth, England
@virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?
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💋unknown💋
(@unknown45523435) reported
from
Hillingdon, England
Virgin media down all over it seems… need #Internet what’s wrong with you @virginmedia
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Connor Dean
(@donnorcean) reported
from
London, England
@virginmedia have had intermittent issues for over a month now, every time I go down the route of reporting the issue it just says wait 24 hours. How can I speak to someone about this as the phone number never gets me to a person?
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MarcHayo
(@markhayo) reported
from
Kensington, England
Well done to the engineers @virginmedia for sorting out my internet in Earl’s Court (ahead of time as usual). I appreciate that people have genuine problems, but we need to keep a sense of proportion. Especially compared with brave Ukrainians who face far worse troubles than us.
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RICHARD GRIFFITHS
(@Griffo2018) reported
from
Spelthorne District, England
@virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left
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Stuart the Copywriter
(@StuartTarn) reported
from
Spelthorne District, England
A combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.
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Mariachiara
(@mariesnotcool) reported
from
Islington, England
@virginmedia we’ve had no service in EC1V London, since our Wi-Fi was installed last month. We’ve tried to call countless time and we keep being told about “area issues” that would be solved the day after but never do. This is just unacceptable behaviour!
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Connor Dean
(@donnorcean) reported
from
London, England
@virginmedia Still cutting in and out as it has been for many weeks… no local area issues listed anywhere. Have been trying to get ahold of someone for weeks now but just keeps looping in the app, really frustrating
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Nigel Ellway
(@Nigelellway) reported
from
Camberwell, England
@virginmedia I have no broadband or phone, your online checker doesn't work and neither does your helpline. What's going on?
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Geoff Neale
(@g_neale) reported
from
Camden Town, England
@premierinn no Free WiFi or Ultimate WiFi at Premier Inn Euston. Twitter has lots of other complaints of the same issue nationally… why I am asked to speak to Virgin Media, how hard can it be? Forget Network does not force the page to reload, what else can I do?
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Paul Simmonds
(@paulusthegrey) reported
from
Borehamwood, England
@virginmedia I think I may have an idea what’s happened to your service in #borehamwood It looks like a kerbside box has been totalled by a drunk driver.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ANGUS DOUGLAS
(@ABANAZAR) reported
@virginmedia And there is no problem with permissions on anything like that - it just needs an engineer to come out to drill a hole into property and put in the internal stuff ! God knows why you split the job !
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ANGUS DOUGLAS
(@ABANAZAR) reported
@virginmedia 3) Not only is this a great inconvenience, it is also costly using additional data . I don't know if posting here will make much difference but you have a very disgruntled customer !!!
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James Conniff
(@JamesConniff97) reported
@virginmedia struggling for phone signal in the Flitwick Area of Bedfordshire. Any reason as to why would be greatly appreciated.
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ANGUS DOUGLAS
(@ABANAZAR) reported
@virginmedia I am actually really sick of phoning that number and being held for ages and then passed to another department who then want to go through all the security information again and then do not have an answer, in fact,bone of your operatives appeared to have put the phone down on me
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sarah
(@zaerinespeaks) reported
@GeorgeMonbiot Holy crap I'm with @virginmedia and they were amazing after my grandma died and I assumed the way they do it is SOP everywhere. This is terrible
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Socrates1882
(@Socrates1882) reported
@virginmedia tell you what ……. your customer service and complaints service is absolutely appalling. Five days trying to move something forward an inch. Bloody awful.
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Tom Naylor
(@Naylor_Tom) reported
@virginmedia Why does it take 28 days to address a complaint? All I’m looking for is an explanation of why there is a delay.
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Hellyfoody
(@hellyfoody) reported
@virginmedia Seems to be getting stuck - saying thank you as in goodbye screen and agent typing but stuck like this for 7min. Perhaps getting someone from complaint team to ring would work better??!!
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Elaine Bunting
(@elainebunting) reported
@virginmedia After a full 72 days total loss of service you are now disputing compensation, offering me a little over half the £8.40 a day you agreed with Ofcom. Can I shortcut resolution before progressing to ADR and media?
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Chris Hopkinson
(@chromaphotog) reported
@virginmedia Yeah, I replied to my post saying I saw it was a known issue in the area. Can we not be warned of this prior, as now I'm at home with no internet