Virgin Media Outage Report in Richmond, Greater London, England
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The latest reports from users having issues in Richmond come from postal codes TW10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Richmond, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Bermondsey, London, Tower Hamlets, Hounslow, Tottenham, Islington, Croydon, Holborn, Harringay, City of Westminster, Finchley, Carshalton, Watford, Paddington and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 Bermondsey |
Internet | |
| London |
Wi-fi | |
| Tower Hamlets |
Internet | |
| Tower Hamlets |
Internet | |
| Hounslow |
TV | |
| Tottenham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Fiscally Unstable Cam
(@DxpTheFirst) reported
from
Lambeth, England
@virginmedia Okay, no problem. I'll give you guys a call during the week then and ask about it.
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The Actionable Futurist® Andrew Grill
(@AndrewGrill) reported
from
Kensington, England
@virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically
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⚡️TᕼE ᕼYᑭEᖇ⚡️O Índio 🇧🇷🇬🇧🇺🇦
(@the_hyper) reported
from
Croxley Green, England
@virginmedia all services are down in Watford/Croxley area! Modem with green light since 6am. Any idea??
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia I work from home and have other work to do which all requires an internet connection. I really should not be having these problems for almost 3 months now. It is impacting my work a whole lot
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Robbie_Spice
(@RobbieSpice89) reported
from
Paddington, England
So after wasting a whole day waiting in for my @virginmedia box to be delievered when it was meant to, @YodelOnline has still got it sitting in there warehouse and after 2 webchat with the help desk I get told you get it when you get it…what a joke so atm have no internet fml
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Christine Allado
(@ChristineAllado) reported
from
London, England
.@virginmedia hi virgin, we've not had internet all day and absolutely need it for work. Can you give an update for why this is our network status?
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Snatch
(@U2Gorilla) reported
from
Southall, England
Requested to cancel my contract and told my account doesn’t exist anyway. Thank you Virgin Media.
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
Virgin Media should change their name to Virgin Media Outage
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia Many complaints have been raised and we have tried to leave the contract due to the complete lack of anything beneficial to actually fix our broadband. Of course I’m not having a a go at you but your customer service team is very bad. They don’t care about actually helping 👍🏾
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Spencer Millbery
(@SMillbery) reported
from
Harrow Weald, England
@virginmedia any chance of a stable service?!?
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Miss Toppin
(@Miss_Toppin) reported
from
Croydon, England
Dear @virginmedia HOW AM I SUPPOSED TO WORK WITH NO ******* INTERNET? Saw your engineers on the road this week. Why have you not fixed the problem? Whatever licence you have needs to be revoked immediately.
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Christine Allado
(@ChristineAllado) reported
from
London, England
@virginmedia Looks like there are issues that need to be resolved hopefully by tomorrow.. Is this something that might be fixed sooner and am I able to seek compensation?
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Spencer Millbery
(@SMillbery) reported
from
Harrow Weald, England
@virginmedia Yes, I’ve done all these. Very frustrating as I only had a new super hub and cabling to house installed 2 weeks ago. Never had such intermittent service in 20 years of using virgin.
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Spencer Millbery
(@SMillbery) reported
from
Harrow Weald, England
@virginmedia Service page says no issues.
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
Time to ditch @vmbusiness I think, unreliable service & weak support
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Kevin Plummer
(@plummerkevin1) reported
from
Richmond, England
@martynenglish2 @virginmedia They have a catastrophic reputation around here ... speeds great in theory but always down, slow and out of order as I see from local shops.
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Tim Plumb
(@timplumb) reported
from
Wandsworth, England
@virginmedia Download speeds in SW18 are down to 5Mbps (on a 200Mb account) after works in the area earlier in the week. Called to report the issue only to be told by a message to wait 24hrs to see if the issue resolves itself. Can you please log the issue? Thanks.
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Snatch
(@U2Gorilla) reported
from
Southall, England
Possibly the worst service Iv ever experience by @virginmedia signed up to a new contract on 4/08/22. Installation engineer was due today, no contact from virgin. called call centre on the phone for 56min multiple transfers asked to redo everything including provide bank details
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Tim Plumb
(@timplumb) reported
from
Wandsworth, England
@virginmedia Thanks for the reply. Yes; “Looks like there’s still an issue with your connection”
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Lee Neale
(@lhntennis) reported
from
Richmond, England
@virginmedia After a long phone conversation with one of your operatives today we were promised an engineer would come out but nobody showed. Over a month without reliable broadband. Checked our contract we are bound to you until 2024 and need to pay to leave your terrible service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Hague
(@Haguey24) reported
@virginmedia I rang up customer service thinking about cancelling cause of the poor customer service, the call disconnected and then got a phone call back saying I’m just about to cancel would you like me to go ahead I said no not yet and the operator said he’d already pressed cancel 🤬
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Mark Dempsey
(@MarkDempsey8) reported
@virginmedia If I am not getting the service I’m paying for, where do I stand legally for getting rid of the whole damn lot and going elsewhere? I’ll certainly make sure all my friends and family are aware that virgin will supply faulty equipment then charge you to come look at it.
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wendy richardson
(@wendeeeeee) reported
I’ve been trying to cancel my Virgin Media since 30th June and still can’t get through to speak to anyone! #virginmedia @virginmedia #stoptakingmymoney
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Darren
(@dazwold) reported
@virginmedia I went in to check and accidentally ordered a further replacement at £9.99. Can you cancel this please?
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John Wilmans Photography
(@Johnwilmans) reported
@virginmedia Constant dropping of my signal through my house. Been happening for over a year. I have phoned constantly to get it sorted but you haven’t fixed it. So I sent you a letter that I was leaving in September 29. But you chose to ignore it and are now billing me for this
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wendy richardson
(@wendeeeeee) reported
@virginmedia I’ve been trying to cancel since June as I can’t afford it. Yet you’ve still been taking my money. I’ve had to cancel my direct debit as I can’t get through to anyone. Also I’m cancelling because the customer service is so bad.
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Mark Grigg
(@MarkGrigg15) reported
@virginmedia No, we've not had a phone plugged into the socket for over a year but needed to contact you as the 360 remote won't scroll down, I have to use the tv go app as a remote. This is how I noticed no dialling tone.
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Bamber Boozler
(@radiator4612) reported
@virginmedia I see. In that case, is there a maximum time limit for graffiti damage to be cleared from your cabinets since the initial report is made?
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John Wilmans Photography
(@Johnwilmans) reported
@virginmedia I have been. 2 letters. And 2 lots of 45 minute + phone calls to your service centre. No help what so ever. I’ll just pay the money I don’t owe you to make it all stop. So I’m basically paying for 12 months + of crap service and the incompetence of you not reading your mail.
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Ben McIntosh
(@BenMcIntosh93) reported
@AKThou @PyrionFlax @virginmedia It is compulsory, they either have to use Ombudsman Services or CISAS as their ADR. Virgin use CISAS, problem is no one has heard of CISAS so they assume they have no ADR