Virgin Media Outage Report in Richmond, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Richmond, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, City of Westminster, City of London, Hackney, Croydon, Stanmore, Wembley, Feltham, Islington, Camden Town, Hounslow, Hampstead and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Wi-fi | |
| Southwark |
Wi-fi | |
| City of Westminster |
Internet | |
| City of London |
Internet | |
| Southwark |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Smiley🇧🇧🇯🇲 BLM ✊🏿✊🏾✊🏽
(@smileyyearwood) reported
from
Harrow Weald, England
@JustMeBeingMe4 @virginmedia He was for the many not the few and what's more Black People joined Labour because they could feel his sincerity. Now Keir begging us not to leave because he kneeled one day and called us a moment the next. Corbyn never needed a focus group and 72 hours to know right from wrong.
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G O O D M U S E
(@GoodMuseApp) reported
from
Tottenham, England
Some of us are trying to work from home because bloody @virginmedia is down...again!!! #virginmediadown #virginmedia
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Alexander Samuels
(@alexsam_89) reported
from
Borehamwood, England
Having mega internet problems today with @virginmedia... helpppp
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Mads Banda
(@MadsRB21) reported
from
Ealing, England
@virginmedia what’s actually wrong with your advisors twice this morning I’ve spent over 25mins on the phone and for your advisors to hang up on customers and think that’s not going frustrate customers when you can’t train them accordingly!
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Gemma Holyoak
(@gemmaleigh_h) reported
from
Camberwell, England
@virginmedia It says no known issues when it’s still not working. It did the same yesterday
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James Baroque
(@jamesummer2) reported
from
Esher, England
@JustMeBeingMe4 @virginmedia Use Bt WiFi and hub, I'd never touch Virgin with the hairy swindler !!
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
@virginmedia broadband down in SE London again. Lately it’s been so poor. It’s been down for several hours. Any idea when it will be fixed?
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alison homewood
(@alisonwonder2) reported
from
Ealing, England
@VMSolutions_ I emailed you 3 weeks ago to get a broadband upgrade (as you would not take phone calls). I now have a letter from Customer Resolutions asking me to call, and the phone number provided “is not supporting voice calls”. @virginmedia is SO USELESS. PM me!!!!
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Smiley🇧🇧🇯🇲 BLM ✊🏿✊🏾✊🏽
(@smileyyearwood) reported
from
Harrow Weald, England
@JustMeBeingMe4 @virginmedia Glad I'm furloughed, if I was working from home I'd be screwed. Their network hasn't gone back to normal since the national outage last week. Obviously something is down and can't be repaired. They're text conversation customer service covers up the fact they're partially reopen.
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia I have been engaged with your SMS 'responder' for nearly 24-hours now and have got nowhere. The engineer who came and destroyed our connection is now not responding to any messages at all. The manager he promised would call me has never called.
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james dunn
(@jdunnlondon) reported
from
Ealing, England
@virginmedia And it’s down again! @virginmedia this keeps happening
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Smiley🇧🇧🇯🇲 BLM ✊🏿✊🏾✊🏽
(@smileyyearwood) reported
from
Harrow Weald, England
@JustMeBeingMe4 @virginmedia #virginmedia are trash at the moment. They're customer service is non existent.
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Alex Douglas
(@AlexDouglas1998) reported
from
Kingston upon Thames, England
@virginmedia can you sort your service out please, fourth or fifth day in a row now wifi has dropped 2/3 times a day for the whole street
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Mark Pickering
(@mp14mp) reported
from
Islington, England
@virginmedia are just as bad. I’ll be having my umpteenth call today to try and resolve issues that have been going on for 18months...it’ll take an hour, it will go nowhere.
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Kate Thornton
(@k8_thornton) reported
from
Camberwell, England
@KerryAGodliman @virginmedia It’s not sodding FINE!! It’s not working!
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia my internet it’s not working this morning, again!. It keeps happening very frequently and when it works it’s very slow! I can’t reach your site ether. Postcode W11
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enough is enough
(@monkchips) reported
from
Hackney, England
@virginmedia Hello. Hope you're well. We seem to be having problems accessing the internet in Hackney and I just wondered if you had any updates on whether it's a general outage or not. Any help much appreciated thanks.
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enough is enough
(@monkchips) reported
from
Hackney, England
@virginmedia Aha just did the postcode check and it says you're hoping to have a fix by tomorrow. Do you have any more information please? We were hoping to have a family viewing of Hamilton today. Bit obviously you've got issues you're working on
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Alex Douglas
(@AlexDouglas1998) reported
from
Kingston upon Thames, England
@virginmedia did it the other day i don’t remember im afraid, since it’s an intermittent problem it’s hard to reboot it before it’s come back on
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Dan Marsh
(@DanGosBig) reported
from
Lambeth, England
@virginmedia another week, another loss of broadband service. And your status update suggests no fix until 4pm today, without providing any details. I expect a big drop in my bill this month
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John Webb
(@ExperianJohn) reported
@virginmedia can you please get a SAR right? Nearly 3 months and still nothing. You're emailing another email account, not my registered account. Complaint going to ICO. I really wish you could get a simple request done. Is it tough to meet regulatory requirements?
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Carl Billingsley
(@carlbillings61) reported
@virginmedia - any issues with server ???? Website saying error your end but its been saying that for last 24 hours ??
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LOVE LFC, HATE FSG
(@DavidVaughan5) reported
@virginmedia Just to let you know that there is an issue with the virgin media site no one can get into their e-mails, the site has been down now for 24 hours and us still not working.
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Tony Mitchell
(@The_Survivor180) reported
@virginmedia Sadly you’ll be losing 3 long time customers , I’d breached my credit limit between switching in my phone when we landed and before arriving at baggage reclaim! Service I received going to the us was an absolute disgrace.
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Hilary Stiffin
(@Hil0504) reported
@virginmedia On my galaxy tab, select Internet, select virgin media, sign in to virgin media, select virfin media mail then it says somethings gone wrong.. its something our end and we're working as fast as we can to fix it!
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Conran Nott
(@conran_90) reported
@virginmedia We have a set top box the TV is fine but the broadband is down and has been since yesterday morning
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Campbell Wilson
(@Campbel05590543) reported
@virginmedia From yesterday morning the site has been having issues so I would guess from that alone there is a very high risk of data being breached or the tech teams are not doing their job efficiently enough just like the garbage customer service!
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Dave Hampson
(@diablik_uk) reported
@virginmedia Is there any news on this? it's now been 24 hours and it's still not working.
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Huawei
(@Huawei21327032) reported
@virginmedia why is your service so up and down from 220mbs to 4.5mbs nothing stable even buffering on videos you need to sort it out not a very good start to service
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ChicaMusique 💃🏻🎹🎧
(@chicamusique) reported
@virginmedia @AJMerron_writes 'Sorry to hear'? These glib replies are infuriating Why don't you clearly state there is a huge problem for 2 days and give an estimated time when it will be fixed?