Virgin Media Outage Report in Richmond, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 10: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Richmond, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Bermondsey, Mitcham, Watford, Tower Hamlets, London, Ealing, Croydon, Hampton, Kensington, Twickenham, Muswell Hill, Acton, Hackney, City of Westminster and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Bermondsey |
Total Blackout | |
| Mitcham |
Internet | |
| Watford |
Wi-fi | |
| Tower Hamlets |
||
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
FFS @virginmedia internet down again. It’s the demand it’s been this shot for over a year and same old same old.
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ɴᴀɴᴄʏ🇦🇫☬
(@NancyLangani) reported
from
Hounslow, England
Feel sorry for those with virgin media. They’re ripping u off with shitty signal
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Krish K Bikini
(@krishkataria) reported
from
Wandsworth, England
@virginmedia I have called, used the text messaage service, tried your forum and tried sending you messages here but NO RESPONSE. You have disconnected my internet for NO REASON! Please advise!!!
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🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
@mark_bonnar @ITV Bloody @virginmedia gone down again. I may have to catch up.
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flitestar-travel
(@FlitestarT) reported
from
Hounslow, England
@virginmedia I am now convinced that. You must be the worst internet provider I have come across and heard about , your reputation proceeds you , you are about as much use as a chocolate tea pot , you take the public’s money promise the earth and when you have the money you f..k
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STEPHEN BARRY - Magician
(@Stephen_Barry) reported
from
Borehamwood, England
@virginmedia ordered a new service, was told Id hear in 3 days what the progress was, it’s been 2 week, heard nothing, phone cut off when I tried to call and nobody responding to my emails
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Giuseppe Sollazzo
(@puntofisso) reported
from
Tottenham, England
Just if you needed one more reason for never again to buy from @virginmedia
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Anne
(@ange1pie) reported
from
Camden Town, England
@virginmedia It’s been a week and a half now and my internet still keeps cutting out day and night. 😡 have followed online instructions but nothing works and can’t get hold of customer service. Not happy
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Mark Bell
(@markjamesbell) reported
from
Tattenham Corner, England
@virginmedia following a power outage in the epsom area my WiFi has been very very poor I have super fast M350 fibre Broadband package but unable to use the service. I have followed all the steps online resetting the router etc but nothing seems to work. SOMEONE PLEASE RESPOND!!!
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Anne
(@ange1pie) reported
from
Camden Town, England
So we had 2 days with no internet problems, but hello Monday morning and back to square one #virginmedia #virginmediadown @virginmedia 🤬
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Mosaic LGBT Youth Centre
(@mosaicLGBTyouth) reported
from
Islington, England
@vmbusinesshelp @vmbusiness By ‘protecting network’ you mean protecting profit margins let’s be honest here. Thankfully we are being released from the contract and moving to a more reasonable provider that supports customers through the pandemic and not makes them inaccessible.
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Neil Milliken
(@NeilMilliken) reported
from
Cobham, England
Can you help @virginmedia all I need is a replacement splitter cable I am having to use own co-ax cable to get online.
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Christian Rasmussen
(@apoltix) reported
from
Camden Town, England
@virginmedia Issues yet again. No connection at all now. Superhub keeps blinking green and the setup UI says “Internet (Access denied)”.
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Jayme Lowe.
(@Jayme_Lowe) reported
from
Croydon, England
What is lock down doing to me, just cried at the @virginmedia advert ffs
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LM2010_20
(@20Lm2010) reported
from
Croydon, England
@virginmedia I am now on day 2 of waiting for your complaints department to contact me. This service provider should be avoided. #getwhatyoupayfor #deadservice #poorcustomerservice
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Elizabeth Wakeling
(@lizwakeling1) reported
from
Croydon, England
@virginmedia Help - would appreciate a call from one of your team as the TiVo box you sent isn't working. We now have 2 new boxes that aren't working. We have had noTV now for over a week.
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Krish K Bikini
(@krishkataria) reported
from
Wandsworth, England
@virginmedia Hi. You have disconnected my internet for no reason. I have tried to call, text message, fault finding etc. There is no response, only a phone line that hangs up. Please help me get my internet back so I can work!
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Neil Milliken
(@NeilMilliken) reported
from
Cobham, England
@MarshaCollier @MiaD @AkwyZ @rwang0 @dhinchcliffe @JolaBurnett @ipfconline1 @alvinfoo @helene_wpli @digitalcloudgal @KeithKeller @DigitalColmer @TmanSpeaks @HaroldSinnott @jeffkagan @virginmedia It baffles me how an Internet Service Provider has not been capable of successfully implementing call centres from home when my bank has managed to. They own the infrastructure for goodness sake.
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FeliceDk
(@FeliceDArco) reported
from
Islington, England
@virginmedia I DON’T HAVE INTERNET SINCE YESTERDAY (DOUBLE ARROWS FLASHING) TROED EVERYTHING NO ONE ANSWERING THE PHONE ! HELP
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🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
So so so crap @virginmedia every single month at least once we lose connection as does whole street. Every time we got thru the same shenanigans and you never fix it. And you never refund money.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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huw ✦
(@huwareyou) reported
@virginmedia @MichaelaCoel please never ever say "oof! all the feels" again, brand
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Mark
(@markbradley1986) reported
@AnthYoung83 @virginmedia Can only speak from my experience! Speeds started off unbelievable but slowly dwindled to around half what I'd be paying for, internet would constantly go down, sometimes for 30 mins, sometimes for hours! But the worst was the constant price hikes. I hope they've improved!
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Hasaan 🇵🇸
(@kashmiricha) reported
@_areyoustupid Be virgin media slow poke 🌚
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Catherine Kelliher
(@kitty_kelliher) reported
So Virgin Media engineers are fixing a broadband problem in our area. They hope to have it fixed by 10am tomorrow morning. Sigh. #barnet #highbarnet
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Keep Left - St Giles breed
(@BillyMeaney1) reported
@MixItUpCakes @virginmedia @CarersUK I waited 4 months to be told I couldn't be connected, see my earlier tweet regarding CEO email and getting issues addressed
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si ©️
(@SBiker2) reported
@sparkysliders @Keiron0716 Jesus h Christ. I’ve seen dead things move faster. Where do u live in a cave. Ffs. You need to sort that **** out. @virginmedia please help 👍👍👍
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Donna 💙
(@realmumma2) reported
@virginmedia nice to see you supporting carers. Internet etc been a nightmare this weekend especially, been down for hours tonight. TV and Internet are my escape for a while, no chance of that, just added stress, back to sky for me once contract runs out!!!
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Phil *******
(@PhilCHike) reported
Hi @virginmedia please advise how I can make a complaint (for services not received) via the web form? Waste of time phoning. Your website is literally sending me in circles - I cannot access the web form link even if logged in! Thanks
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billy@wakey 💙💛
(@billbeaumont72) reported
@virginmedia 2 hrs after sorting all services down again in Wf2 !! This is a joke now .. constant issues every week
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Kai prescod 🇧🇧
(@Kaiprescod1) reported
@virginmedia stop going down u bastards