Virgin Media Outage in Richmond, Greater London, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media problems in the last 24 hours in Richmond, England

Virgin Media Outage Chart in Richmond, Greater London, England

July 15: Problems at Virgin Media

Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Total Blackout

Virgin Media Outage Map Near Richmond, Greater London, England

The most recent outage reports and issues originated from London, Harringay, Cricklewood, Golders Green, Hayes, Tottenham, City of Westminster, Croydon, Wandsworth, Balham, Richmond, Teddington, Mitcham, Hounslow and Harrow.

London Internet
London Wi-fi
London Wi-fi
Cricklewood TV
London Wi-fi
Harringay Wi-fi

Virgin Media in Richmond, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:
  • mattsray Matt Ray (@mattsray) reported from Tottenham, England

    @virginmedia after 5 years of poor service finally call up to leave and I am kept on hold for 33mins and counting. It’s akin to hiding behind the curtains pretending not to be home!

  • AbFitNutrition Veronica Mitchell RD (@AbFitNutrition) reported from Richmond, England

    It’s so annoying how broadband cos try 2 screw existing customers. They suck u in with an offer better than their competitors, then each yr, they increase the price, but offers small reduction if you u stay with reduced service #VirginMedia

  • LazyValentina Lazy Valentina (@LazyValentina) reported from Croydon, England

    @virginmedia help! Something wrong with my router or Internet service. Authentication error, no Internet 😢

  • PauleneCarr PauleneCarr (@PauleneCarr) reported from Croydon, England

    @virginmedia @MoneyTelegraph For last 2 months in the SW16 area VIRGIN TV & BROADBAND services has an ‘outage problem.’ Despite several engineer call outs the issue has not been resolved so no access to internet. Virgin please sort out and provide compensation for lack of service

  • ukwip Anthony Cohen (@ukwip) reported from London, England

    @virginmedia Area issue. Fix by 12 July 4:50pm

  • chriswoods84 Woodsy (@chriswoods84) reported from Ealing, England

    @ChalfontStRob @mikebarthere @Shieldsy82 @virginmedia @SkyHelpTeam Yes I am. Still not working and virgin aren't being helpful at all

  • Murvalous1 Tom (@Murvalous1) reported from Hackney, England

    @virginmedia At least twice a month it has issues, now waiting 2 days for a network engineer, it's just overall down too often to rely on.

  • nabenza Ruth Brookarsh (@nabenza) reported from Harrow Weald, England

    @virginmedia @MoneyTelegraph we are a residential care home supporting vulnerable adults. We have been without a phone line since 26 June. Fix date of 15 July is too far away. Please divert my line

  • Morgannaredhead Morgz (@Morgannaredhead) reported from Islington, England

    @virginmedia Never mind Service is appalling lately.

  • NW6Penguin Napoleon (@NW6Penguin) reported from Camden Town, England

    @DuncanWeldon Oooh I'd better get virgin media to fix my bbc4 signal quality

  • SowmyaMukund Sowmya Mukund (@SowmyaMukund) reported from West Molesey, England

    Virgin media disasters! WIFi & Tv services are full down, unable to work from home 😡

  • Murvalous1 Tom (@Murvalous1) reported from Hackney, England

    @virginmedia #virginmedia worst Internet sevice ever, several times a month it stops working for days!

  • SuperZAMtendo Zam ザム (@SuperZAMtendo) reported from Wandsworth, England

    @digitalronin @virginmedia And I’m getting 28 on a 100MB line... 🙄 Don’t use virgin media guys if you can help it #yearsofbadconnection #virginmedialife

  • londonchimpden londonchimpden (@londonchimpden) reported from Camden Town, England

    @virginmedia My other box and telly are working fine. There’s no service fault. Will call later.

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @simonlevans @virginmedia You need to get rid. They are beyond awful for both

  • Robbie_Paterson Robert Paterson (@Robbie_Paterson) reported from Lambeth, England

    @virginmedia 4 days now with no WiFi or TV, no explanation, 40min waiting on the “service” number last night, 25 min so far today - I ******* hate this company!!!!! I just want to cancel!!! Please!!!!

  • DannyJamesEarls D A N (@DannyJamesEarls) reported from Camberwell, England

    @virginmedia Want to discuss as my contract ran out in April and im moving home so would like to cancel the deal I currently have for TV broadband and Phone.

  • DannyJamesEarls D A N (@DannyJamesEarls) reported from Camberwell, England

    @virginmedia I need customer support regarding my contract.

  • NadaShakour Nada Shakour (@NadaShakour) reported from Kensington, England

    @virginmedia So day 3 still no internet. Ur team promised to deal with it this morning at 10. Of course nothing happened and no one called. Now call centre telling me that there’s another outage in my area. Gave me a number to file a complaint. Ridiculous !!!

  • northern_puddin Jason Hartley (@northern_puddin) reported from Kensington, England

    No broadband since June 27 and told fix by July 9th. In central London. Wow. Just wow. Also despite calls still no explanation just a prepared script in a distant call centre. Internet is an essential service for business in the developed world @virginmedia @richardbranson

  • chrisTstraker Chris Straker (@chrisTstraker) reported from Epsom and Ewell District, England

    @virginmedia Please could someone let me know how to deal with issues, regarding mobile Wi-fi hotpspots and voicemail from abroad. Tried a number of times and yet to have any conversation, that didn’t require me repeating myself two or three times !!

  • kmckeand Kate McKeand (@kmckeand) reported from Wandsworth, England

    Seriously @virginmedia what is wrong with your internet in Wandsworth I pay £47 a month and the service is patchy cuts out all the time it’s supposed to be fast fibre broadband but it’s anything but at the moment!!

  • NadaShakour Nada Shakour (@NadaShakour) reported from Kensington, England

    @virginmedia We lost internet Friday night. Today Sunday morning support team say issue fixed in area and so created a new ticket nbre giving YOU another48hrs to solve it and at same time saying engineer will call within 3hrs. No call. Support unable to help. No Senior to speak to.

  • turboeddie08 Eddie Seber (@turboeddie08) reported from London, England

    @virginmedia Btoadband not working, postcode Rm10 8JT

  • deborah_bonetti Deborah Bonetti (@deborah_bonetti) reported from Kensington, England

    @virginmedia Thanks. The link says there are problems in the area and they should be fixed by 8pm but that’s a whole day using my mobile data instead of broadband! I am really disappointed.

  • EamonnCurran2 Eamonn Curran (@EamonnCurran2) reported from Ealing, England

    Are they F###ing serious. @virginmedia Twitter is only about publicity never actually doing anything to resolve the issues .PS 2 weeks later and the is is still open.that engineer must have a really long drive !!!@

  • TheTallBlonde1 Stefan Selby (@TheTallBlonde1) reported from Harrow Weald, England

    @virginmedia thanks MM. Still not working but already called the customer services desk. Got an appointment for an engineer on Tuesday.

  • jdaukes Johnny Daukes (@jdaukes) reported from Brentford, England

    @virginmedia It’s down. Expected fix by 16:00.

  • tonycelebrity tony pickering (@tonycelebrity) reported from Camberwell, England

    @virginmedia Yes I’ve reported several times and when I run the checker it says no issue Yet when I call the 0345 number it says there is It was supposed to be fixed by the 24th Today I’m working from home and I don’t have any internet AGAIN!! Come on guys

  • Nicolanoodle Nicola Fish (@Nicolanoodle) reported from Kingston upon Thames, England

    @virginmedia I totally agree. Sadly it doesn’t seem that easy. I repeated at least 5 times ‘I’d just want to cancel my account’ to no avail.

  • JBazzler Jack Barry (@JBazzler) reported from Lambeth, England

    My internet has been down for hours. But there is no way to contact @virginmedia. They are had at customer service. If I don't get internet soon I will go mad like in the Shining and there will be no Edinburgh show for anyone

  • jeverington James Everington (@jeverington) reported from Camden Town, England

    @pardel @virginmedia I haven’t been able to register with Virgin Media for days. There seems to be a silence from @virginmedia on any issues.

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    ...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.

  • DaveMauger Dave Mauger (@DaveMauger) reported from Wandsworth, England

    @virginmedia Thanks. No known issue in the area according to your site. I'm now able to sign it, but your website keeps freezing when I try to run a test.

  • pantsant ANT (@pantsant) reported from Camden Town, England

    @virginmedia Not the Month of good service though! 3 hours and counting of no TV or Internet! #poorservice

  • pantsant ANT (@pantsant) reported from Camden Town, England

    @virginmedia Much like many people’s internet and tv service tonight!

  • pantsant ANT (@pantsant) reported from Camden Town, England

    @virginmedia Unlike your service, which never arrives!

  • pantsant ANT (@pantsant) reported from Camden Town, England

    @virginmedia Shame she couldn’t smash your terrible service

  • pantsant ANT (@pantsant) reported from Camden Town, England

    @virginmedia spent much of the last hour switching things off and on still no internet or television! What the F do we pay for!! Oh yeah Piss poor service and no answers!

  • seldnfoodie Erik (@seldnfoodie) reported from Camberwell, England

    Another dose of terrible customer service from @virginmedia on hold for 25 minutes just to drop a service and negotiate a lower rate for the poor service they provide - another offshore call centre failure! #badservice

  • ThatVinceS ThatVince (@ThatVinceS) reported from Wandsworth, England

    @virginmedia I have just talked with your support team and it was a failure. In my personal opinion your returning router service is a * fraud. No worries at all, forget the router.

  • calmspacecoach David O'Hanlon (@calmspacecoach) reported from Camden Town, England

    @virginmedia Yet again I get fobbed off. Complaints didn't respond. I had at least six conversations with your texting service and 789 and yet - nothing.

  • Sammi__B Sammi T (@Sammi__B) reported from Camden Town, England

    @virginmedia virgin mobile customer in a travelodge who is advertising virgin WiFi- why do I need to pay for this when I am on your network- surely it should be a hotspot!!! 😡

  • RobbarnesModel Rob Barnes (@RobbarnesModel) reported from Watford, England

    @virginmedia I’m on my 2nd box now and it’s doing the same as the last one, picture cuts out and says no signal, when I reboot says starting up for ages then no signal

  • MonroeJoe Monroe (@MonroeJoe) reported from Kensington, England

    @virginmedia Doesn’t say there’s any problems in the area, all connections are tight, power supply connected, but I’ve got all green lights on my router and no internet at all

  • StevenMcFarlan4 SDM (@StevenMcFarlan4) reported from Wandsworth, England

    @virginmedia your app and customer service are absolutely dreadful. Been going round in circles with captcha for 20 minutes, the ‘forgot your password’ link doesn’t work, and nobody replies on the online chat!!! 🤬

  • Robbie_Paterson Robert Paterson (@Robbie_Paterson) reported from Lambeth, England

    @virginmedia Seriously @virginmedia down again!!!!!! What an absolutely useless bunch you are!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • SaraCaine Sara Caine (@SaraCaine) reported

    @virginmedia It wasn’t a cabling issue. Why would I text a cabling service for an issue which was down to your collections department. I have internet and tv now.

  • ToadFish01 Mister Snoxall (@ToadFish01) reported

    @SkyUK Hello. I have recently removed myself from the so called 'services' of @virginmedia because their customer service is an absolute joke. I will either choose you or @bt_uk as a replacement. Sell yourself to me.

  • steviebhoy12345 Steve JG (@steviebhoy12345) reported

    @virginmedia I will be complaining because now I can’t watch catch up or on demand because both v6 boxes lost connection. And I’m using my 4g on my phone using up all my data and my wife and daughters too. This is unacceptable it really is. 3 days with no service. What will virgin do nothing

  • ToadFish01 Mister Snoxall (@ToadFish01) reported

    @bt_uk Hello. I have recently removed myself from the so called 'services' of @virginmedia because their customer service is an absolute joke. I will either choose you or @SkyUK as a replacement. Sell yourself to me.

  • licklemouse Stuart Cockerill (@licklemouse) reported

    @virginmedia When I change channel there is a delay and my tv is loosing its signal to my tv and I recorded a program last night and it recorded the program but it recorded what I was watching to and mixed them together and couldn’t watch the recording

  • VanessaCarters Vanessa Carter (@VanessaCarters) reported

    Issue has been fixed. Thanks @virginmedia

  • aj_taylor65 Amanda Taylor (@aj_taylor65) reported

    @virginmedia Well yet again our virgin hub has decided to keep rebooting itself. No Internet connection Again. This service is absolutely shocking

  • GordonMcRae2 GordonMcRae (@GordonMcRae2) reported

    @tommcrae1990 @virginmedia Tom u need to speak to someone in authority.....they will sort it as it's taken me over a year to convince you to switch to virgin. Any problems I will give you a special email adress to contact. Cheers Gord.

  • TweetsFromFerg Ferg (@TweetsFromFerg) reported

    @virginmedia Sign in to My Virginmedia account. Go to help. Go to contact us (for webchat), It says "sign in". Sign back in. Rinse and repeat.....

  • anjobanjo10 Spanges (@anjobanjo10) reported

    @virginmedia I’ve tried it on two different tablets and a phone and still have the same problem. I’ve tried restarting the devices; deleted the downloads, and re-downloaded them. Same problem. Doesn’t matter what I download, it keeps happening.