Virgin Media Outage Report in Richmond, Greater London, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Richmond come from postal codes TW9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 06: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Richmond, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Croydon, Hammersmith, Harringay, City of Westminster, Southall, Paddington, City of London, Fulham, Leatherhead, Watford, Hampstead, Southwark and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
||
| Croydon |
Internet | |
| Hammersmith |
Internet | |
| Croydon |
Internet | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Nick Levine
(@nicklevine) reported
from
Camden Town, England
@siasiasia @OrrinEdenfield @maxi_vene @No1Dazi @virginmedia Yes. Been like this since 24 March. Back up now but v slow speeds. Better than nothing so will just see out contract now 👍
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Christian Rasmussen
(@apoltix) reported
from
Camden Town, England
@virginmedia Issues yet again. No connection at all now. Superhub keeps blinking green and the setup UI says “Internet (Access denied)”.
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Nick Levine
(@nicklevine) reported
from
Camden Town, England
@siasiasia @OrrinEdenfield @maxi_vene @No1Dazi @virginmedia Thanks. I’m trying again now. It’s an appalling service. Been like this in NW3 for three weeks now
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Steve Tran
(@Chihao) reported
from
Hammersmith, England
Yet again @virginmedia broadband and router is down. So is the website to check it. #useless.
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Steve Karmeinsky
(@stevekennedyuk) reported
from
Camden Town, England
Please @virginmedia fix your street cab NW3
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Sasha Wilkins
(@LibertyLndnGirl) reported
from
Camden Town, England
@virginmedia my Internet’s been down since last night, your website keeps coming up with error messages so I can’t check my account…
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Christian Rasmussen
(@apoltix) reported
from
Camden Town, England
@virginmedia Known issue reported. Estimated fix: 24+ hours after issue began 🙄… Wouldn’t be as bad if everyone weren’t tethering on their phones as a result of the outage. Seeing only 2 Mbps @EE when on 4G 🤨
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Maria Ann Mole
(@MariaAnnMole1) reported
from
Kingston upon Thames, England
@virginmedia you tube is not loading. Seems like a lot of people are having this problem
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SG
(@Gooner_Stu1) reported
from
Camden Town, England
@virginmedia Now 24 hours without broadband, you have the entire country being told to work from home and you can’t provide any details as to why. I understand you’re probably using fewer techs but I’d have thought you’d be able to triage a problem in less than a day, or know the actual issue
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Malcolm
(@MalcolmDGama04) reported
from
Croydon, England
@virginmedia Not one person at your technical help desk knows how to configure a router.
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heartsure
(@HeartSure) reported
from
Kingston upon Thames, England
@vmbusiness Virgins response taking 5 times more than their normal charge - ‘I am sorry for this issue, but this balance would stand I am afraid as the account was not billed correctly over a period of time.’ Just terrible. #virgin #cheats
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Christian Radnedge
(@ChristianRad) reported
from
Camden Town, England
@Dope007 @virginmedia I'm not ignorant of wider societal issues - I'm complaining directly to virgin media about the service they are supposed to provide on a forum that they use to disseminate information to their customers. Why you have jumped in this thread to criticise me is weird - moron.
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Zachy P
(@povey_zach) reported
from
Richmond, England
Stuck indoors cause of sister girl Rona.. The WiFi and tv have stopped working!! #virginmedia fix up, this is not the first time this has happened this week.. We are working from home and my brothers have school work to do! Useless.
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Simon Woolley
(@simonewoolley) reported
from
Lambeth, England
@virginmedia Hi. YouTube not working, constant spinning circle. Can you advise please.
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🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
@mark_bonnar @ITV Bloody @virginmedia gone down again. I may have to catch up.
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Ezzy Elliott
(@ezzye) reported
from
Hackney, England
@hannahfearn @virginmedia My brother had issues with his provider due to a restriction with ip addresses of VPN. If you are using VPN mention that specifically in complaint to virgin.
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Terry Black
(@TerryDBlack) reported
from
Lambeth, England
Jesus Christ @virginmedia is beyond terrible. Please, save yourselves, avoid them at all costs! I can just about remember the internet.. the future looked so promising.. so exciting..
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Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I spent almost an hour on the phone to a nice customer advisor who then forwarded me to another department. half hour later my disconnect. I called back to go through security- when answering my q’s disconnected. another half hour disconnected. Can comeone call me!!!
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Kat P
(@KateProudman) reported
from
Richmond, England
@PeterMilligan #Virginmedia are being terrible during #covid lockdown. Our business premises are temporarily closed. Water & electricity suppliers have reduced our bills, but Virginmedia still charging full amount for internet & phone we can’t use. Said min 90 days before they’d do anything!
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Neil Milliken
(@NeilMilliken) reported
from
Cobham, England
@MarshaCollier @MiaD @AkwyZ @rwang0 @dhinchcliffe @JolaBurnett @ipfconline1 @alvinfoo @helene_wpli @digitalcloudgal @KeithKeller @DigitalColmer @TmanSpeaks @HaroldSinnott @jeffkagan @virginmedia It baffles me how an Internet Service Provider has not been capable of successfully implementing call centres from home when my bank has managed to. They own the infrastructure for goodness sake.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lils M
(@themixedwon) reported
@virginmedia Right so you're saying what I'm paying for means I need to have an ethernet cable to every device, including my phone? There's no mention in your response of any help or any indication of when this will be fixed??
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dawn hare
(@dawnhare1) reported
@virginmedia not responding to phone calls internet is generic response and you don’t answer Twitter 0/10 for customer service.
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S
(@szjszjszj) reported
@folkwhore_ @Crawfy2k9 @virginmedia Absolute joke your service a joke
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Dominic Strong 🇬🇧
(@Dstrong1991) reported
@virginmedia i have 200mbps package and I’ve only got 23mbps download speed, is there a technical problem in the Luton area?
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tony p hatch
(@tonyphatch1) reported
@virginmedia Had enough WiFi absolutely pony , paying top dollar and can hardly get any coverage in my area for months now !!!!!! Spoke to customer care in the uk , gotta love the Geordie accents!!!!! Try rebooting your rooota man !!! Yeah done that !!! Still no coverage !
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S
(@szjszjszj) reported
@AquariusDg @virginmedia Agree and we had no wifi all day- not fun no Wifi or TV etc in lockdown and the joke is Virgin customer service inform you to track via virgin website- a bit hard with no wifi- do the maths Virgin !!!
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Cpt. Ralph
(@Te_Witt_Te_Woo) reported
@bobthe_dolphin @virginmedia We had the same issue...had to get a BT hub thingy to make sure the whole house had decent speed.
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Top Totty
(@daddytotts) reported
@john_nufc42 Don’t know which is next ... I’ve got Virgin Media which I’m happy with and generally doesn’t cause me any problems ... I use only internet connection for everything .. computers, all TV channels, tablets, phones (all the wifi) Netflix, Prime etc and don’t have a problem.
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Gringogaz
(@gstevenssmith) reported
@virginmedia ABSOLUTE WASTE OF TIME trying to get through to cancel an account. Literally 3 hours on the phone being passed around 4 times to then be cut off! Great at taking your money but **** at customer service.
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Dr Catherine Dormor
(@catherinedormor) reported
@virginmedia can you give an update on restoring the tv? I’ve paid for a box set and now unable to watch two nights in a row, most on demand tv unwatchable too. Internet and tv have been terrible all over Christmas, which given the amount in paying per month is forcing me to jump