Virgin Media

Virgin Media Outage Report in Richmond, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Richmond, Greater London, England 03/18/2025 07:15

March 18: Problems at Virgin Media

Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Richmond, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hackney, London, Ealing, Bermondsey, Harringay, Fulham, Paddington, Finchley, Croydon, Borehamwood, Wembley, Streatham, Walton-on-Thames, City of Westminster and Islington.

Loading map, please wait...
City Problem Type Report Time
United KingdomActon Wi-fi
United KingdomHackney Wi-fi
United KingdomLondon Internet
United KingdomEaling Internet
United KingdomBermondsey Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • ranaraptor Rana Rahman (@ranaraptor) reported from Wandsworth, England

    @virginmedia your service is down. Again. It’s been abyssal all day. I’m in SW11. #virginmediadown

  • tick_tick_BLOOM Elizabeth Bloom (@tick_tick_BLOOM) reported from Lambeth, England

    @virginmedia can I please send you a DM / ask someone to get in contact? I’ve got nowhere with your rude advisor over the phone.

  • ShahinA82783043 Shahin Ali (@ShahinA82783043) reported from Camden Town, England

    @virginmedia Constant connection issues, I have had issues with it for 2-3 months and have still been paying for something that does not work properly. on top of that you guys write lies on my notes that was read out to me by the cancellation department team member.. 👎 scamming customers

  • trsaanderson Tracey Anderson (@trsaanderson) reported from Hillingdon, England

    @virginmedia is there a problem with broadband in UB7 , intermittent broadband for a few days and nothing today.

  • richardpettet Richard Pettet (@richardpettet) reported from London, England

    @virginmedia And the reset password page doesn't work either. Same issue. I've seen others reporting this.

  • ganeshju Ganesh Uttam (@ganeshju) reported from Brentford, England

    @virginmedia Internet and Wifi is down

  • N16Breda N16Breda #VaccinesWork (@N16Breda) reported from Hackney, England

    @ontvnow @virginmedia I had webchat w customer service adviser this morning @ontvnow who confirmed my email account was locked - but said the forms he normally uses to unlock accounts were not working so has passed the issue on to next line support....😐

  • N16Breda N16Breda #VaccinesWork (@N16Breda) reported from Hackney, England

    @virginmedia No. This problem has happened intermittently in the past & it's always been a server access issue on your side.

  • ShahinA82783043 Shahin Ali (@ShahinA82783043) reported from Camden Town, England

    @virginmedia I still can't believe you all let your staff get away with the way they treat customers especially lying on the notes too make customers pay the cancellation fee.. Thats some scummy tack tick!

  • georgehollandd George Holland (@georgehollandd) reported from Watford, England

    @virginmedia how is your name on planes when your Internet is this ****?

  • charlieegan3 Charlie Egan (@charlieegan3) reported from Islington, England

    @virginmedia Hey, would you be able to get someone from Virgin Media Field Complaints “FieldComplaintsTeam2” to get back to me about my complaint C-16082156 tomorrow?

  • trsaanderson Tracey Anderson (@trsaanderson) reported from Hillingdon, England

    @DarkLordCookie @virginmedia We are in the same situation, No Internet since Saturday and our estimate is also 7th September. We are UB7 9JX , near Heathrow. Looks like there are issues everywhere.

  • Moonchester999 our kid (@Moonchester999) reported from Islington, England

    @virginmedia Thanks Virgin had my phone stolen on Tuesday called you to cancel the sim you promised to send me another one but you never did. Thanks 🙏 for making a stressful situation even worse

  • moll_mccaffrey Molly-Kate McCaffrey (@moll_mccaffrey) reported from Wandsworth, England

    .@virginmedia 9.30pm and our WiFi installation appointment for tomoz AM has been delayed another 4 weeks! this is third time. we’ve been waiting since July, 4 x professionals trying to work from home, awful customer service from chat bot - can we please have support and answers?!

  • XtopherCalvert Christopher Calvert (he/him) (@XtopherCalvert) reported from Tottenham, England

    @virginmedia How do I speak to anyone? The phone menu just sends me round in circles. The link I’ve been given over text tells me there are no issues. My wifi hasn’t worked properly for 2 days or at all for the past hour. Can someone call me?

  • trsaanderson Tracey Anderson (@trsaanderson) reported from Hillingdon, England

    @virginmedia Yes and says no problems , I'm just about to phone up. I've reset router and still problems.

  • nhirani1 nH (@nhirani1) reported from Brentford, England

    @virginmedia Virgin broadband down in HA9 - can I get a DM pls? The customer experience for support is very bad.

  • RickBeenham Richard Beenham (@RickBeenham) reported from Wandsworth, England

    Hello @virginmedia - my internet is down. I’m in Roehampton SW15 - is there a problem and is it being fixed? I have a meeting at 9:30!

  • iann_edwards Ian Edwards (@iann_edwards) reported from Croydon, England

    @virginmedia doesn’t let you speak to people that can solve problems..

  • ShahinA82783043 Shahin Ali (@ShahinA82783043) reported from Camden Town, England

    @virginmedia the customer service at virgin media is below 0 star they treat there customers like crap and lie. I have a recording of the agent I spoke to and she put a bunch of lies on her notes and transferred me to there cancellation team. Terrible service!! Rubbish connection

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • michelledh Michelle D Harris - Social Media (@michelledh) reported

    @RyuugaKun1 @virginmedia This is why I never ring! @virginmedia can you not arrange a text chat or give an email to this poor guy who has been on hold for an hour, all he wants is activation for goodness sake.

  • AlexandraBowie1 Alexandra Bowie (@AlexandraBowie1) reported

    @ELilliLDWorman @virginmedia That’s infuriating! I’m waiting too been about 45mins now...you should be able to cancel online it’s an absolute joke.

  • drmackie2000 Stick A Fork In Me (@drmackie2000) reported

    @virginmedia I have been trying to cancel my account for days. Your website is circuitous and no help "cannot be done online" and wait times on the phone are hours and the message to go online to help you support vulnerable customers. Hugely frustrating. Even keener to leave now.

  • __Wozza__ Wozza (@__Wozza__) reported

    @virginmedia Same as before in that no one has dug the road up or laid the cable which is the problem from March.

  • glenwharmby1 Glen Wharmby (@glenwharmby1) reported

    Again, this is terrible i'm paying for a service fro Virgin Media I'm not receiving, although they take my payment automatically every month!!!!!

  • mharris179 Mark Harris (@mharris179) reported

    @virginmedia Do you have an ETA on the fix for broadband and TV intermittent issues in KT3? Your service status keeps saying no issues, but there have been issues since 4th Jan.

  • MBahrami10 Maryam Bahrami (@MBahrami10) reported

    @virginmedia @VirginMediaCorp How can I reach out to someone in customer service? I’m a new customer paying for your highest broadband and can’t access anyone in anyway to fix the issues I’m facing.

  • SaldecoLyon sally craig lyon (@SaldecoLyon) reported

    @virginmedia @Albinocappacino Your customer service is absolutely APPALLING. Use the money to invest in customer service. Sadly I have more than 1 year left with you. terrible network service on my phone, no wifi in half the house and attempts to contact you by phone result in endless loops and cut offs.

  • CurlyTazzi t a z z i (@CurlyTazzi) reported

    Why are all your phone lines down @virginmedia ? Not only are you useless at providing a service that I am paying for, you’ve also taken off the option for me to call you and try to resolve the problem. Abysmal! I could be losing my job over this!

  • mickyjayuk Mike (@mickyjayuk) reported

    @virginmedia Your response is very different from the experience I & many Virgin customers I know have experienced over the last 9 months. Your website is horrifically broken, links going nowhere, sessions not passing between pages(meaning multiple logins required). And phone support is awful