Virgin Media

Virgin Media Outage Report in Richmond, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Richmond, Greater London, England 03/18/2025 06:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Richmond, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Ealing, Bermondsey, Harringay, Fulham, Paddington, Finchley, Croydon, Borehamwood, Wembley, Streatham, Walton-on-Thames, City of Westminster, Islington and Hampstead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomEaling Internet
United KingdomBermondsey Internet
United KingdomLondon Internet
United KingdomHarringay E-mail
United KingdomFulham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • Nwokojojo Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia It’s down again!!!! Me and the lads are two wins in on warzone and going for the 3peat! Surely this is a breach of contract, give me my money back!!!!

  • LisaWardComms Lisa Ward (@LisaWardComms) reported from Kingston upon Thames, England

    1/2 Absolutely disgraceful service from @virginmedia - we’ve been trying to cancel your service since the middle of October and have been repeatedly cut off when being transferred to the cancellation team. In the end we had no choice but to cancel our DD.

  • wpcastile William (@wpcastile) reported from Paddington, England

    @jexxicamunro @virginmedia OMG this is so bad, especially when working from home in a lockdown!

  • ChaosInCalm ジェイ (Jay D) (@ChaosInCalm) reported from Merton, England

    @virginmedia just had engineers out for noisy line. Was apparently working... They've left, Now the line is dead. HELP!

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?

  • _leftielucy Lucy Williams (@_leftielucy) reported from Camden Town, England

    @DumbassMiliband @virginmedia Literally soo bad this week 😭😭

  • MistaLorraine Mr Lorraine (@MistaLorraine) reported from Kingston upon Thames, England

    Why is @virginmedia sending a message that they are having trouble connecting me to the internet like I’m the problem ...

  • AndrewSanigar Andrew Sanigar (@AndrewSanigar) reported from Hackney, England

    Which idiot at @virginmedia thought it was a good idea to take most of North London’s broadband down and to schedule upgrade and maintenance work to start at 9.30 a.m. on a weekday morning when thousands of people are WFH? That’s ridiculous.

  • Joshbratt87 Joshua B (@Joshbratt87) reported from Camden Town, England

    @virginmedia I've been on hold for 45minutes and still going after being cut off the first time after 30minutes. You don't give a ****, this is all PR!

  • Joshbratt87 Joshua B (@Joshbratt87) reported from Camden Town, England

    @55DGW @virginmedia They are the worst I've ever had the displeasure of dealing with! #VirginMedia 💩

  • Nwokojojo Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia Better but I had to cancel a pretty important call as Hotspot doesn’t cut it so thanks for that. No idea what I’m paying for

  • camillaudia Camilla Audia (@camillaudia) reported from Merton, England

    @virginmedia can you help us out? Service has been BAD for the past month. 3 time calling call centres and NOBODY picks up. Engineer appointment booked but cancelled as ‘issue solved’. It keeps disconnecting devices throughout the day. We work from home. Help or go to BT?

  • ChrisdMRF Chris M (@ChrisdMRF) reported from Richmond, England

    @virginmedia no TV signal, tried all tests etc no change. Web help just keeps going in circles

  • craiginmotion craig crawford (@craiginmotion) reported from Kensington, England

    @virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia continue to having problems on broadband se6 london. 1 hr waiting someone answer at the phone or on chat. I seriously think to cancel my contract

  • james1980uk James Guiness (@james1980uk) reported from Tottenham, England

    @virginmedia since you sent me your new hub my broadband has been awful constantly going down and losing signal

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?

  • harispurs82 Hari Patel (@harispurs82) reported from Tottenham, England

    @virginmedia I got a call from the sales team a month ago I accept the deal they offered me but I was in a rush. Can someone call me to sort that deal out I called your customer service team but they said I would get a call back 1 month later I’m still waiting

  • maxbhill Max (@maxbhill) reported from Croydon, England

    @virginmedia total service failure 47 on hold to be told can't get an engineer until Thursday then they cut me off - no phone back and the know I am in the medically vulnerable

  • Joshbratt87 Joshua B (@Joshbratt87) reported from Camden Town, England

    @richardbranson can you explain to me why @virginmedia is so bad? The customer service is vile and so is the internet. Sort it out you tax dodging ****!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Nikkimyers16 Nikki Myers (@Nikkimyers16) reported

    @virginmedia no telephone service for almost a week - what’s going on and why do you not keep your customers updated? Not good enough.

  • gishank Lawrence (@gishank) reported

    @virginmedia Several(!). Tickets have been closed by your organisation's representatives falsely claiming to have spoken to me. The complaint code of practice has not been honoured at all when I've asked for it to be escalated.

  • AxcessGaming Axcess (@AxcessGaming) reported

    @virginmedia I've used it, upstairs and at the back of our kitchen it says there's no connection to test it in the first place. I'm getting constant 400mbps+ download speeds but the signal reach and the time it takes for things to load on devices is terrible!

  • ShaunGr66308379 Shaun Grant (@ShaunGr66308379) reported

    @BainzyC All scams, from inland revenue, d.v.l.a ,virgin media, I had them all. Take no notice, if they were legitimate they would contact you by letter to say there is a problem. If they ring you tell , tell them to put in writing, them contact the real dept, they will confirm its a scam

  • Malcy7 Malcolm Saunders (@Malcy7) reported

    @virginmedia I’ve tried, but the WiFi is too intermittent to get any kind of result? It’s been really bad for 3 weeks now, and every time we call customer services we get told to reboot it and it’s ok for 10min and then bad again. There’s obviously a problem here?

  • mrchrisfloyd chris floyd (@mrchrisfloyd) reported

    @virginmedia It’s fixed now. But I’m told no refund or anything until after 24 hours, which it has been. But just spoke to you again on the phone and now told 48 hours. That can’t be right. I’ve been told 24 so surely has to be followed up with @Ofcom. Loss of service for 38 hours total

  • ColleenN2 ColleenN (@ColleenN2) reported

    @virginmedia service down all morning Dublin 22 area

  • PeterAn43802432 Peter Anderson (@PeterAn43802432) reported

    @virginmedia Doesn't inspire confidence. I sent a complaint in which Virgin has received. I'm not confident that it will be resolved based on previous complaints I've submitted. Probably time to consider changing mobile providers

  • AndyRAFC69 Andy Mc 💙 (@AndyRAFC69) reported

    @plc69 We have Virgin Media and it’s overpriced and ****, but the broadband is very good. We threatened to leave recently and got a better deal and lots more channels

  • LolaKissesDeath Lyla A*+ (@LolaKissesDeath) reported

    @virginmedia I’ve seen something about it being a problem in the area