Virgin Media Outage Report in Richmond, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (7%)
-
Phone (2%)
Live Outage Map Near Richmond, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Ealing, Croydon, Mitcham, Hampstead, Hackney, Southwark, Bermondsey, City of Westminster, Tower Hamlets, Camden Town, Paddington, Kensington, Holborn and Northolt.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| Ealing |
Wi-fi | |
| London |
Internet | |
| Croydon |
Total Blackout | |
| Mitcham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
-
Chris Shepherd
(@shepherd_1972) reported
from
West Molesey, England
@vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues
-
Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia My broadband is down again - area21. Any idea of when it will be fixed?
-
Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia I would not have used these terms as I didn’t know them however I presumed that all the necessary work would be done in the background. Why would I keep the landline with Virgin when I was VERY UNHAPPY with the service provided
-
Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia DB was dealing with this issue but has not responded since lunchtime Friday
-
Burnley Dave:Not woke just human.💙🌈🍺🇪🇺
(@tlcko1882) reported
from
London, England
@journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.
-
Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia Please as I have been paying for service
-
Nathan Talbot
(@nathantalbot) reported
from
City of London, England
(Testing) colleague asked if is there a virgin media outage but it’s working fine in EC1A.
-
Ravin 🇹🇹🇬🇧
(@ravinrr80) reported
from
Merton, England
Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.
-
Andee Byford
(@BobCratchitt) reported
from
City of London, England
@virginmedia Well I guess as it went down Wednesday afternoon and if all goes well back up tomorrow we will automatically qualify.
-
Baltazarka
(@MiaZagica) reported
from
Lambeth, England
@virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.
-
Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia How long is due course? I’ve already spent hours on this issue with no resolution. I started this chat conversation on Wednesday 1st February. Wouldn’t you agree the customer service from Virgin is woeful?
-
John T Davies 💙🇺🇦💛
(@jtdavies) reported
from
Hounslow, England
@realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL
-
Annie Caird 🌻
(@AnnieCaird) reported
from
Islington, England
@virginmedia How long have you got? I have just sat down in a restaurant to cry on a friend’s shoulder. The nice server said, “how are you?” I just burst into tears! Seriously. My disappointment is palpable. I want to go back to @BT
-
Luther Blissett
(@LutherB40510976) reported
from
London, England
@virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?
-
Jessica Carmody
(@JessicaCarmodyV) reported
from
Richmond, England
@virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.
-
Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!
-
Alan Hodge
(@hodgie_hd) reported
from
Kensington, England
@virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown
-
Crypto Ivan
(@Ivan_D_Crypto) reported
from
Hackney, England
@hummzak We at Virgin Media have a brand new IPTV service for 35 pounds flat fee, no monthly subscription + you get installations and service support, so it if breaks well fix replace it at no cost. Let me know if your interested
-
Amanda Birrell
(@blackheathma) reported
from
London, England
@MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so
-
Luther Blissett
(@LutherB40510976) reported
from
London, England
@virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Famara thomas
(@Famararara) reported
@virginmedia It's now been rectified this morning. But broadband was out from around 2pm yesterday. The service outage showed there was a problem in the area
-
Allie
(@AlexLewis93) reported
I’d honestly have an easier time watching The Morning Show on my phone using 4G than trying to watch it using @virginmedia at this point. Useless service sometimes.
-
Blinking Lovely
(@BlinkingLovely) reported
@virginmedia Virgin media happy to promise anything to stay whilst yr in yr calling off period. But once you in the actual contract & cancellation would cost the customer retract any offers. Calling you a liar!! Avoid this company, at all costs Virgin Media can not be trusted.
-
Henna Butt
(@Hennaab26) reported
@virginmedia genuinely sick and tired of this nonsense. Can’t even get hold of someone to cancel and end this nightmare.
-
Les Latham
(@leslatham83) reported
@virginmedia everything I try to log into the app it says "session has expired" I need to get in to cancel my contract before it roll-over and starts again at a higher price.
-
JM 40
(@JoMiles81) reported
@virginmedia It’s now saying Today at 12.00. I am so angry. My son is on school holidays with no tv or internet..my daughter can’t work from home neither can I…my husband can’t do any work online…this is unacceptable and I will be calling for compensation or cancel…
-
Hilary
(@hilary_lomas) reported
@virginmedia I am not going to a new provider. I just want to cancel. I no longer require the number or SIM.
-
lucy
(@lucia1806) reported
@virginmedia Thank you for responding . However after so many hours of trying to repair the issue surely there must be an indication of what the actual problem is. Also maybe Virgin need to renew cables rather than repair ones that have been laid god knows how many years ago.
-
Matt⚒️
(@Matt_2164) reported
@fdkin1 @NepentheZ I’m using the virgin media box as the router, and the cable is the same one I’ve used for so long, never had any issues like this on any game
-
Jez Todd
(@JezTodd) reported
@virginmedia @JezTod Yeah just email and just not connecting. Had earlier which have now disappeared and box says last updated Friday. Am reading on your timeline others also having issues