Virgin Media

Virgin Media Outage Report in Kingston upon Thames, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kingston upon Thames, Greater London, England 10/26/2025 23:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (34%)

    TV (34%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Kingston upon Thames, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, City of Westminster, City of London, Hackney, Croydon, Wembley, Feltham, Islington, Redhill, Camden Town, Hounslow, Hampstead and Greater London.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomHammersmith Wi-fi
United KingdomSouthwark Wi-fi
United KingdomCity of Westminster Internet
United KingdomCity of London Internet
United KingdomSouthwark Internet

Community Discussion

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Virgin Media Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

  • ImaginaryCard MoMo (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia The service status always says its fine but the Internet goes down at this time every single night. #virginmediadown

  • thelegoguard LegoGuard .... Ian (@thelegoguard) reported from Camden Town, England

    @virginmedia Are you having problems with your website currently? Trying to log in to my account but I keep gett ' Bad Request' on any page I load...

  • xfindingxemox Mona Lisa Saperstein (@xfindingxemox) reported from Wandsworth, England

    UK's biggest thieves? @virginmedia has been stealing money from me pretending they give internet service

  • jrseloto Francisco Soler (Jr) (@jrseloto) reported from City of London, England

    @virginmedia 11 May - which of course i will cancel today as I’ve had enough of this. too much stress and no TV or internet for 30 days

  • MSROPER10 S (@MSROPER10) reported from London, England

    @virginmedia Its magically started to work on ethernet but it's not giving out a WiFi signal? What is going on?

  • AlistairParkes1 Alistair Parkes (@AlistairParkes1) reported from Richmond, England

    @virginmedia logged out of my ‘Virgin TV Go’ & unable to log back in, I have been unsuccessfully repeatedly trying to reset my password for My Virgin Media, but unable - as keep getting same error message ‘DEF01’ adding ‘try again later’. Can you help me please? 🙏

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    @virginmedia now onto the second week of no contact. No help and no communication. Imagine trying to call someone at this billion dollar company just to open a business account. And you can’t even get through for 14 days. It’s pathetic. This 02 merger has finished them.

  • PaulG_Lon Paul Griffiths (@PaulG_Lon) reported from Wandsworth, England

    @DiageoLiam I think there’s a major issue with the internet / digital platforms. @itvlondon news has been affected all day. My @virginmedia connection down too.

  • swami102 Swami (@swami102) reported from City of London, England

    @virginmedia letting know that my installation date is moved just before a day of the original date isn't very professional. When you guys fix yourself???

  • blue_murdock Ritch Zablan (@blue_murdock) reported from Camberwell, England

    @virginmedia Hello.. wifi has been mostly down since last week. Been resetting several times a day. What is going on in SE22 area?

  • Veganforever67 Vegan join the PCS Union (@Veganforever67) reported from London, England

    @virginmedia I think I may actually be free from #Virginmedia at last other times I phoned up I got someone who just basically lied to me and extending my contract but this time I phoned up to cancel the contract and actually spoke to a very nice man so hopefully it's all done

  • xchezzacx Cheryl Cavanagh (@xchezzacx) reported from Merton, England

    @virginmedia Well would've been useful to know that half an hour ago. What's the point of the online chat if even you guys don't think it's worse using! Doesn't really help

  • edshots the world's most copied Edward Moore (@edshots) reported from Croydon, England

    @virginmedia failed to turn up today for the rearranged date they couldn't make two weeks ago. Just turn up tomorrow, I shouldn't need to call you as it'll be the Edward Moore in Croydon you let down today.

  • haniehvidmar Hanieh Vidmar (@haniehvidmar) reported from Paddington, England

    @virginmedia I need to urgently speak to someone regarding an account! And the fact that you’ve non stop taken money out of the account and refuse to refund as well as cutting the service off when you’ve had payment

  • jrseloto Francisco Soler (Jr) (@jrseloto) reported from City of London, England

    @virginmedia If you were sorry, this issues was fixed long time ago…

  • xchezzacx Cheryl Cavanagh (@xchezzacx) reported from Merton, England

    Dear @virginmedia any chance when a customer twice contacts you cos they want to remove services/reduce bill due to bereavement and bill's being too high you stop trying to sell them additional services

  • islingtonlloyd Lloyd Child (@islingtonlloyd) reported from City of London, England

    @virginmedia No, memory was at zero when I turned the box on & went to recordings yesterday afternoon. Even the planned recordings were missing. It was about 50% used, but I never tried a Factory Reset yesterday, just turned off & on again, hoping that would fix it.

  • xchezzacx Cheryl Cavanagh (@xchezzacx) reported from Merton, England

    @virginmedia Online chat waiting for someone to help seem to waste alot of time this week with Virgin

  • Veganforever67 Vegan join the PCS Union (@Veganforever67) reported from London, England

    @virginmedia #virginmedia spoke to a very nice lady today from Virgin media who wanted to know why I was leaving Virgin after 10 minutes of me complaining on how bad Virgin has been extending my contract and all sorts of things she did apologise but I said it wasn't her fault

  • iamnotthelotus Geoff Low (@iamnotthelotus) reported from Redhill, England

    Usual brilliance from VirginMedia, announce via SMS that they will be working in the area on the 13th and internet may be unstable, it was fine all day. Today however....

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Chrisrad85 Raddy (@Chrisrad85) reported

    @virginmedia Been on the phone about 7 times for an hour at a time costing myself more money and still been told nothing is wrong . This only started about 6 months ago when they replaced my cable which I never had an issues before they done this

  • McArmchairTosh Tommy Miller (@McArmchairTosh) reported

    @virginmedia Hi this is Suzanne, she's my mum. Yes I have power of attorney and deal with all my mums affairs. I just need to cancel the internet from her package as there is no longer a computer in the house.

  • eldarioth Eldarioth (@eldarioth) reported

    @virginmedia tested and no problems found. Am sat at Pc now. So where do we go from here please fella? AS I say, its not just my PC, its laa devices randomly drop off net. So I know its not the PC itself.

  • RichardEaton10 Richard Eaton (@RichardEaton10) reported

    @virginmedia Sat in a new property waiting for wi-fi installation from 8am-1pm. No show from you guys? Care to help please? That's 5 hours of my life I won't get back where I could have been working...

  • james7791 james (@james7791) reported

    @virginmedia Can I DM you my contact no, my issues are to long to put in a tweet and I couldn’t possibly sit through 40-50 minutes of that hold music

  • stevehlondon Steve Hewitt (@stevehlondon) reported

    @LondonMarathon Good luck getting through to @virginmedia for help!

  • elegant_elz Elz (@elegant_elz) reported

    And just when I thought the great @virginmedia robbery was over, it turns out they still haven’t sorted their **** out 🤯

  • annemazvamp Anne-Marie Matthews (@annemazvamp) reported

    @virginmedia service has been abysmal, 50% of the time cannot get Wi-Fi upstairs. Despite numerous engineers coming out all confirming the BB speed being excessively low & replacing cabling outside, there has been an open job to replace wiring indoors since Oct 20. From disgruntled customer

  • HollieSmithx Hollie Smith (@HollieSmithx) reported

    @virginmedia I’ve tried to cancel my account every day for the past 5 days and I’ve been cut off every time after being on hold for 2 hours. This is part of the reason I want to cancel. Your customer service is terrible #virginmedia #virginbroadband

  • annemazvamp Anne-Marie Matthews (@annemazvamp) reported

    @virginmedia Constantly happy to take £99 a month but wont fix my service been waiting for a tech since oct. but faults team wont contact engineer they arrange between themselves. what do i need to do to get someone to deal with this instead of fobbing me off