Virgin Media Outage Report in Kingston upon Thames, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Kingston upon Thames come from postal codes KT2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (15%)
-
Total Blackout (11%)
-
TV (8%)
-
E-mail (6%)
-
Phone (3%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Islington, Hackney, Ealing, Acton, Ashtead, Tower Hamlets, Bermondsey, Cobham, Southwark, Paddington, Camden Town, Harringay and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Croydon |
Wi-fi | |
| Islington |
Internet | |
| Hackney |
Total Blackout | |
| London |
Internet | |
| Ealing |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
-
Andy Saw
(@andysaw) reported
from
Kingston upon Thames, England
@virginmedia how many months are we supposed to accept an unreliable substandard service in KT2 and how much compensation will we get? Using a @ThreeUK 5G router as backup, it’s not 1GB but at least it is consistent!
-
Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@virginmedia is there a problem with broadband in UB7 , intermittent broadband for a few days and nothing today.
-
_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia
-
Elizabeth Bloom
(@tick_tick_BLOOM) reported
from
Lambeth, England
@virginmedia can I please send you a DM / ask someone to get in contact? I’ve got nowhere with your rude advisor over the phone.
-
Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@DarkLordCookie @virginmedia We are in the same situation, No Internet since Saturday and our estimate is also 7th September. We are UB7 9JX , near Heathrow. Looks like there are issues everywhere.
-
lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@virginmedia I will again but i get the recorded message. Thank you for trying to help.
-
Abu Siddiki
(@ABSiddiki) reported
from
London, England
@virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)
-
David
(@gingertrvlguru) reported
from
Lambeth, England
@virginmedia What’s the point? It’s not going to fix any quicker. You’re not going to give me anything back on my bill. May as well not waste either of our time.
-
_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.
-
MarshmallowMedia
(@eatcheeselouise) reported
from
Camden Town, England
@virginmedia You’re not working hard to get this fixed… nothing has been fixed in nearly 3 months
-
Molly-Kate McCaffrey
(@moll_mccaffrey) reported
from
Wandsworth, England
.@virginmedia 9.30pm and our WiFi installation appointment for tomoz AM has been delayed another 4 weeks! this is third time. we’ve been waiting since July, 4 x professionals trying to work from home, awful customer service from chat bot - can we please have support and answers?!
-
Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@virginmedia Yes and says no problems , I'm just about to phone up. I've reset router and still problems.
-
🙌 N E I L 🙌
(@Neilz1) reported
from
Brentford, England
@virginmedia We have had no phone service for 4 days in the NW9 area are you able to see if engineers will be fixing this issue urgently?
-
lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@virginmedia your engineer has come in today, replaced the router + connections outside. wifi speed is painfully slow and keeps cutting out. I keep checking service status for my area 15 + running test. I’m working from home! What is the issue and when will it be fixed?
-
Andrew Goulding
(@Andrew_Goulding) reported
from
Spelthorne District, England
@virginmedia how can you fine me for being unable to take VM with me to my new home because you don’t cover that area, and even though I was giving 30 days notice but under contract for 7 more months, maybe we should check first with the holy VM, discussing service
-
Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@MTB_Flyer @drewsonix @virginmedia Exactly. They are selling a service that they know they cannot support. And there is no one who can do anything about this. They have an army of hounds protecting them.
-
lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@virginmedia You’re having a laugh!!! seriously! Did you read my first message fully? I’ve been running the test…so why do i have slow intermittent wifi please?
-
lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@johnalsochris @virginmedia I managed to speak to their customer service. It will only return to normal on the 24th August due to major work on their network
-
Richard Beenham
(@RickBeenham) reported
from
Wandsworth, England
Hello @virginmedia - my internet is down. I’m in Roehampton SW15 - is there a problem and is it being fixed? I have a meeting at 9:30!
-
Ian Edwards
(@iann_edwards) reported
from
Croydon, England
@virginmedia doesn’t let you speak to people that can solve problems..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
copowps4
(@someguyalive99) reported
@virginmedia been on hold for another 2hrs this evening before the call just gets cut off... terrible customer service! Getting really fed up now. If you don’t sort this out I’m stopping the direct debit.
-
Amy Hart
(@_AimEHart_) reported
@virginmedia well why are none of them working?! all i see on social media is how its impossible to get hold of anyone at virgin media! i am moving flat and need my Internet moved or i will cancel my DD
-
Adam Briffa
(@AdamBriffaAudio) reported
@virginmedia I've been on hold on your customer service line for an hour. About 30 minutes ago an associate said they'd transfer me in 30 seconds. That was 30 minutes ago...
-
Kurt
(@OhKurt1) reported
@virginmedia Im on the phone to you now if yous wanna pick the phone up, been happening for about 3 months and yous never want to seem to fix it.
-
Daniel farmer
(@Mumraa) reported
If anyone on here works for @virginmedia can you let me know. All I want to do is cancel our bloody subscription but sitting "on hold" for hours at a time to try and speak to someone and then getting cut off and then have to try all over again!
-
Miheira
(@Miheira_) reported
@virginmedia I have been ringing that number since 11am and yet there’s still no solution
-
a
(@Andydempsey6) reported
@virginmedia trying to get hold of virgin media isn’t any good they never answer
-
Zatry.beamer
(@BeamerZatry) reported
@virginmedia WiFi in Bournemouth keeps cutting out and when it doesn’t is awful can u sort it nice one
-
*** Junier
(@lenJunier) reported
from
Middlesbrough, England
@virginmedia tried to login to "myvirginmedia" numerous times Forgot password Tried go through reset 6 times Hopeless
-
Leah
(@Leahslifexo) reported
@_AimEHart_ @virginmedia Having the exact same issue