Virgin Media Outage Report in Kingston upon Thames, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Kingston upon Thames come from postal codes KT1 and KT2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 17: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Islington, Balham, Croydon, Hampstead, Paddington, Tower Hamlets, Southwark, City of Westminster, Acton, Feltham, Mitcham, Ealing, Hounslow and Isleworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Islington |
Wi-fi | |
| Balham |
Internet | |
| London |
Phone | |
| Croydon |
Total Blackout | |
| Hampstead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Aurélien
(@aur_elien) reported
from
Hackney, England
@virginmedia Hi, I’m in East London and the internet has been down for 24h now. When are you planning to fix the issue??
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Dr Lucy Webster
(@lucewebby) reported
from
Lambeth, England
@virginmedia Hi, our virgin media WiFi is down in SW4. Is there a local issue that’s being fixed?
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I am told there is an issue - bit no time given for it being fixed ?
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I have reported an issue and they said they were investigating- still no broadband - when will it return please ?
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Stephen
(@pennacksplace) reported
from
Camberwell, England
Holy **** @virginmedia sent me a refund for an error on a broadband account that was closed over 5 years ago 🙌
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks
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Lee James
(@winetaff) reported
from
Esher, England
@virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice
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Liz Hoefsmit 🇮🇪🇾🇪🇪🇺🛫
(@mrshoefsmit) reported
from
Kingston upon Thames, England
The only thing worse than Saturday nite TV is @virginmedia outage for several days 😡 no Netflix and no on demand.
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🏴 Stephen Howie 🍀
(@SoulfulScotsman) reported
from
Richmond, England
@bt_uk @amysverse_ Dear BT. I've had the same issues this week and @virginmedia asked me to contact YOU about this as BT Sport are the programme providers / rights holders. What are we supposed to do here? We completely stuck in the middle and paying for the privilege.
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate
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Donnchadh
(@dkurland92) reported
from
Brentford, England
@virginmedia is the service down across #london or ?
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia The link says no issue - I phoned virgin to report 90 minutes ago and the man in technical support said they would fix - but no time given
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Will Martin
(@willmartinesq) reported
from
Wandsworth, England
@virginmedia cancelling installation the working day beforehand, and then only telling you that it is rescheduled for 3 WEEKS TIME WHEN I CALL YOU, is terrible and stressful but completely on brand 👏🏼
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia Just dialled1471 The originating number was 01424 850444 does that help?
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Nadine_TeamTimmons 💙
(@Nadine_MrsSpoon) reported
from
Croydon, England
@virginmedia mum and dad both have virgin mobiles. dad's has broken and needs repairs and mum needs an upgrade. with all high Street shops now being closed permanently what do they do?
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I can now get WiFi again - not sure what was causing the problem - thanks
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia I was promised a call back from an engineer within 4 hours over 6 hours ago and nothing has happened yet my broadband and tv is still not working?
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Lewis 🇪🇺
(@lewistullett) reported
from
Hackney, England
First time in a year that @virginmedia broadband is down. Amazing continual service through the pandemic. Still weird waking up to no WiFi!
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Paul Lloyd
(@paullloyd1) reported
from
Epsom and Ewell District, England
Is @virginmedia the worse company in the world to deal with. been a customer for many years, just spent 45 on the phone to discuss an upgrade to a new package that is on their website for £79 to be told that I will have to pay £104 because I am an existing customer. #crapservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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edel forde
(@dellyforde) reported
@virginmedia Mobile phone service and TV contract
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Caz Batten Music
(@cazbattenberg) reported
@virginmedia the website is currently saying there are no known broadband issues in my area but for the second day in a row, my phone / TV and Roku stick are unable to pick up my WiFi. Any ideas?
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Jason Hills
(@JasonHi84797071) reported
@virginmedia another day , another week same old poor customer service, no one listens no one reads the notes . Wheres the sign up for Sky Tv
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BermudaKidz
(@kishi_trott) reported
@Nadeem74159629 @virginmedia Why is internet service so bad in england
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mattyboyfn
(@mattyboyfn) reported
@Xuairi7 @virginmedia the internet doesnt work
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Marc Sleigh
(@MarcSleigh) reported
@virginmedia Rang 150 - Got automated service that eventually told me there was intermittent issues in my area and asked if I wanted txt updates. Wouldn't actually let me speak to anyone. Still no explanation or ETA.
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🎮Ryuuga Kun (Ryuu)🌸
(@RyuugaKun1) reported
@braedyn189 @virginmedia According to their T&C surrounding outage refunds, our outage today didn't qualify. Considering they can't provide speeds over 500mbps in our area it's poor show really.
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Gerry McDougall
(@gerrymcdougall) reported
Fed up with Virgin Media - no service again. @virginmedia
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Dan
(@Djmc1992) reported
@virginmedia your website says no issues, but most of my local areas virgin is down. Something is very wrong no TV, internet or phone!!
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Ben
(@bdav) reported
@mrsjsbwalker @virginmedia When I had VM I had to cancel every year to get a decent deal :(