Virgin Media outages and service status in Kingston upon Thames, England

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kingston upon Thames, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southall, Hounslow, Brentford, Wandsworth, Sutton, Mitcham, Isleworth, Ealing, Kingston upon Thames, Walton-on-Thames, Feltham, Carshalton, Surbiton, and Epsom.

City	Problem Type	Report Time
Hammersmith	E-mail	3 hours ago
Southall	E-mail	3 hours ago
Hammersmith	Internet	5 hours ago
Hammersmith	Total Blackout	6 hours ago
Hammersmith	TV	7 hours ago
Hammersmith	Internet	18 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

• 
  Francesco Marchet (@MarchetF) reported 34 seconds ago from Brentford, England

  @virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!

• 
  Gabor (@GaborPfalzer) reported 5 minutes ago from Kensington, England

  @AbzAaron @virginmedia Even better… if you don’t play along, nobody else will cancel it. You can’t even hang up on the sales pitch.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 10 minutes ago from West Molesey, England

  @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

• 
  Chris Shepherd (@shepherd_1972) reported 11 minutes ago from West Molesey, England

  @vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues

• 
  Rana Rahman (@ranaraptor) reported 12 minutes ago from Wandsworth, England

  @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 15 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  DJ MRT (@DJMRT) reported 15 minutes ago from Sutton, England

  It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.

• 
  Jason Hier (@jasonhier) reported 16 minutes ago from Ealing, England

  @virginmedia Is service in London W13 working?

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 25 minutes ago from Merton, England

  @virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.

• 
  John T Davies 💙🇺🇦💛 (@jtdavies) reported 26 minutes ago from Ealing, England

  @virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!

• 
  Jenny (@jennymelmo) reported 37 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  Alan Hodge (@hodgie_hd) reported 37 minutes ago from Kensington, England

  @virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown

• 
  Stephen Champion (@Champs707007) reported 39 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  Tinders (@safctinders) reported 41 minutes ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

• 
  Nada Tharanee (@ntharanee) reported 41 minutes ago from Sutton, England

  @virginmedia #VirginMediaoutage It keep continue in most of the places. But , Virginmeadia not taken any progressive action from last Nov. Really frustrating service nowadays! After merging with O2, it’s disastrous. Even O2 network also worst in UK….

• 
  Stephen Champion (@Champs707007) reported 41 minutes ago from Wandsworth, England

  Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this

• 
  Muloongo Muchelemba (@muloongo) reported 45 minutes ago from Kensington, England

  @virginmedia Why is the broadband service down today?! It’s been patchy all week. For the price we are paying every month, we expect better than this… #virginmedia

• 
  Mrs R (@KateRenton) reported 46 minutes ago from Merton, England

  @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

• 
  Befitat50 (@befitat50) reported 47 minutes ago from Lambeth, England

  You still have not fixed the internet at Sw4 @virginmedia ???? What do you reckon your subscribers think of you? Good or bad ???

• 
  Andy Walker (@educationforum) reported 53 minutes ago from Worcester Park, England

  @virginmedia Your customers pay enough to expect 24 hour support. Do better.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  GW 🔰🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GW_Mktg) reported 8 minutes ago

  @MartinSLewis Well, @virginmedia pretty useless at fixing their service too. Broadband down as we speak!

• 
  Richard O'Shea (@RichardOShea) reported 11 minutes ago

  @virginmedia I have a Virgin TV V6 Box with lots of tivo recordings. I received an email today stating that I need to upgrade as my v6 service will stop soon. Please advise when, so I can plan ahead. Thanks.

• 
  Pete Samuels (@PeteSamuels5) reported 11 minutes ago

  @DorzetRob @Artemisapphire Ditto here. We're between 3 towns. Sod all signal. Had to get 'wi-fi calling' on the mobile phones, to make mobile calls via the broadband. Smarty seems to work OK. Old copper land line now shut off by Virgin Media.

• 
  Mark (@tirpse) reported 12 minutes ago

  @virginmedia every night this week broadbands gone down at the same time. Do a check no issues, check again no issues check again intermittent issues check back in 24 hours. It’s not as if broadband is new, surely you should know what you’re doing by now? Fix it and get reliable!

• 
  me (@realpalmtrees11) reported 18 minutes ago

  @virginmedia is there an issue in the sg1 area please? Our broadband has been woeful all day.

• 
  Kate (@CallForCries) reported 20 minutes ago

  @virginmedia intermittent service for 24 hours.

• 
  dawnieC (@CorkinDawn) reported 21 minutes ago

  @virginmedia Plus convenient for you to get out of the compensation clause, restoring it for a few hours. The latest update showing is fix by 5 August at 16:08, so another whole day without internet. Is this a new fault or the last one not fixed properly?

• 
  SHUTTY 🇬🇧 (@apshutt) reported 21 minutes ago

  @virginmedia I have not said there is a problem, so don't give me a stock answer, what do account managers do please?

• 
  Filer (@FilerPlays) reported 26 minutes ago

  @MachineGunLuk3y @virginmedia Majority’s of the ISP’s in my area run off the BT network so I’ve got fibre to the property with about 1GB down. I’ve had Virgin before and didn’t rate it, had issues similar to yourself as well mate.

• 
  Ravi Pal (@ravipal1214) reported 28 minutes ago

  @virginmedia customer. Activated 24 July on Gig1. Nine days in: WiFi works in one floor of my house, upload is 40% below spec on router, I’ve been told I cannot order the equipment needed to fix it. 90 minutes on chat today produced a £5 offer and a suggestion that I cancel. Detail below. 🧵