Virgin Media Outage Report in Kingston upon Thames, Greater London, England
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The latest reports from users having issues in Kingston upon Thames come from postal codes KT1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Kingston upon Thames, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southwark, London, Croydon, City of London, Hackney, Ashtead, Wembley, Camden Town, Tadworth, Redhill, City of Westminster, Kingston upon Thames, Westminster Abbey, and Brent.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
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Internet | 4 hours ago |
|
Southwark
|
Internet | 5 hours ago |
|
London
|
Internet | 7 hours ago |
|
London
|
Internet | 8 hours ago |
|
Croydon
|
Total Blackout | 9 hours ago |
|
Southwark
|
11 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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soniagrosvenor (@soniagrosvenor1) reported from Kingston upon Thames, EnglandLooking at numerous other tweets complaining about @virginmedia and there appalling customer service and useless complaints department!!!
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Louis Houghton (@Louisblack) reported from Wandsworth, England@virginmedia I phoned up today to find out why I was paying £50 a month for internet when a new customer pays £35. I was basically told to accept it so I think I’ll look at moving to @SkyUK for £27 a month.
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Gino Borg (@gborg9) reported from Merton, England@virginmedia blocked my mailbox on 23rd .. numerous 30min phone calls later, and patronising responses, fake promises of call backs ... mailbox is still unavailable.. shockingly awful customer service .. disgusting.
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Matt Browne (@mattlfc78) reported from City of London, England@virginmedia your customer service has been awful my wife was on hold for an hour and a half and now your staff have given me a new package without my consent!!!
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Louis Houghton (@Louisblack) reported from Croydon, England@virginmedia It just seems odd that Virgin seem happier losing an existing customer than just giving them the same deal as a new customer. Instead of £35 a month they get nothing.
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soniagrosvenor (@soniagrosvenor1) reported from Kingston upon Thames, EnglandStill awaiting reply from Lutz Schuler @virginmedia , chief executive, re numerous complaints re incompetent staff @virginmedia. Lousy customer service!
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Terry Pierce (@telpierce) reported from Islington, England45 mins/3 departments and counting to speak to the right person at @virginmedia simply to terminate when we move... And then they ask why we don't want to stay! Every single interaction with that business is abysmal.
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Sumayyah 🌸 (@xsumixx) reported from Lambeth, England@virginmedia everyone in my family has to use their bloody data because no ones internet is working. It comes for 5 seconds then disappears. So bloody done with your shitty service !!!
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Nezih Savaşkan (@watchvideosoul) reported from Lambeth, England@DDavidian @virginmedia Upload is advertised. About 20meg. But had a few issues recently where download has randomly dropped from around 180-200 down to under 15.
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Gino Borg (@gborg9) reported from Merton, England@virginmedia I have done multiple times ... by phone and by chat ... the Indians helpful but useless, the British patronising and rude
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aaron grantham (@aarongrantham) reported from Richmond, England@virginmedia No, as I explained, it appears to be no longer a problem. I am less concerned with a fault occurring; that happens. I am more irritated by a lack of notification of the change, no response to my call and your lack of acceptance of their being a problem.
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aaron grantham (@aarongrantham) reported from Lambeth, England@virginmedia It’s working now, the point is that it wasn’t working when the women’s open was on yesterday with no warning or redirection. I tried to get help and was waiting 18 mins (timed). And by the way not the first time virgin randomly change the description or the channel.
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Flower Girl London (@flowergirl_lon) reported from Croydon, England@Leearna6 @suz_rudnik @virginmedia Ofcom compensation is £8 a day for loss of service but they don’t pay it until service is back on... defo chase it up as it’s the law now not just a customer service / good will gesture. As soon as you are reconnected it should be applied to next bill.
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Lambertus Cornelius (@lambertusc) reported from Merton, England@Camclarky @virginmedia Get out Cameron, Sky is a superior service in every aspect. I am hoping to rid myself of Virgin AS SOON AS THEY BOTHER ANSWERING THEIR PHONE! #TransferTalk #TransferDeadline #virginsucks
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aaron grantham (@aarongrantham) reported from Richmond, England@virginmedia very irritating. Sky sports golf is dead on Virgin 515:ladies open appears to be on sky mis 520. Tried to phone vurgin. Held for 16 minutes then gave up. Terrible.
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Dan King (@mfelmi) reported from Lambeth, England@virginmedia It was media. The call was finally answered after around 40 minutes. I wouldn’t mind if this was an isolated issue but I’ve had a number of problems with virgin media customer service (by phone) and looking online it seems that many other customers have experienced the same.
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Richie Berryman (@richie_b_80) reported from Richmond, England@virginmedia my broadband connection has been down all day! Help! I have reset and done the troubleshooter tool
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Chris Sutcliffe (@chrismsutcliffe) reported from Lambeth, England@PaulLomax @virginmedia I've had nothing but bad experiences with @virginmedia. They lied to me repeatedly and deliberately, and cost me £££s. Would never recommend them
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Madhan (@followcbv) reported from Richmond, England@virginmedia still waiting as one of your operator went to check something with accounts team after 3 hrs on hold. Still not giving up... as I wanted to cancel contract due to their #priceIncrease #watchdog
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Bannerman (@Mabbannerman) reported@virginmedia I pay more than I should, Im not getting the monthly credit that was agreed on day 1 of the mistake. I can't access on demand. I can't speak to anyone as I get cut off after 1hr, Your online "help" doesn't help, Apparently you can't call me so not sure where we go from here..?
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Gary dorrington (@Garyonline1) reported@virginmedia It's not even on the website virgin guy visited the box last week and I spoke with him and he couldn't fix it
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David Hine (@HineDavid) reported@virginmedia The issue is that the broadband hasn't worked for more than a week. There is no working hub connected and isn't likely to be one over the next 30 days so I'm paying for a service which Virgin has acknowledged isn't working.
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Amanda (@Amanda64029961) reported@virginmedia why is it not letting me ring out it says it can’t connect. Is there a problem??
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15K Barney (@Bxrneyy) reportedVirgin Media is down today?
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Kal (@kaleem265) reported@virginmedia my mobile service is down yet again. absoloute pathetic
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jag01 (@jag0114) reported@virginmedia can you please reply this is a joke. I can’t get into any of my university lectures because it is constantly going up and down. I check the link and it says everything is fine when it is clearly not.
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🏁Ruth Maxwell-Hudson🏁 (@ruthm4x) reported@virginmedia I've checked the status, says no issues. I tried calling, was on the phone waiting for 24 minutes, no answer. It's slowly creeping up, I'm at 29Mb now, still well below what I'm paying for. Have my recent issues been registered? I'm expecting to have a credit on my next bill.
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Kulwinder Sangha (@kulwindersangha) reported@virginmedia no broadband service, been on hold for over an hour can someone from virgin media sort this out!
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Tony Newman (@newcarpentry) reported@virginmedia @Charmanduhhhh My internet is down as well, been in queue on phone now for over half hour