Virgin Media Outage Report in Kingston upon Thames, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Kingston upon Thames come from postal codes KT1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 04: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Camden Town, Croydon, City of Westminster, City of London, Islington, Southwark, Paddington, Tower Hamlets, Greater London, Southall, Hampstead, Carshalton and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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noo noo
(@nannynoonoo1) reported
from
Lambeth, England
@virginmedia If u did appreciate the feedback u would have read the complaint & not left my son phoneless whilst travelling selling a 900£ phone that doesn’t work on your network how is that helpful You have not resolved anything
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Nik Hunt
(@NikHunt_) reported
from
Paddington, England
@virginmedia Checked earlier - no faults found on the auto test. Also rebooted router to no avail. Issues affecting both WiFi and cabled connections, as well as the video on demand apps on the TiVo (amazon prime video was slow and laggy)
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Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Hounslow, England
@virginmedia I'd rate as top 5 worst #CustomerService #CustomerExperience ever. I wish I never left Sky.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
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Gary Brian Smith
(@MrGarySmith) reported
from
City of London, England
F**king typical! I’ve trying to get a @virginmedia engineer to come and fix our limited BB for weeks and an engineer turns up to fix our phone lines... which we didn’t even ask for. But he found a fault! At the virgin end... which doesn’t surprise me one bit. #useless #fuckwits
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mrsbobie
(@lynners2) reported
from
Camden Town, England
@Campaignmag @aandeddb You can do anything @virginmedia except speak to a human at your customer support centre
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
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Nick
(@alfredbulbasaur) reported
from
Kingston upon Thames, England
@virginmedia I'll call later about my issue but figured I'd let someone know about the messaging issue, just in case no-one else has
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system
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Nick
(@alfredbulbasaur) reported
from
Kingston upon Thames, England
@virginmedia they said "I wish I could help however, being from Technical message team we do not have the access to check bills or package change"
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Leigh Van Bryan
(@LeighBryan) reported
from
Camden Town, England
@KadeKinase Ooh @virginmedia are the worst! I got the same email for watching a YouTube video
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Ricxrules
(@Ricxrules) reported
from
Wandsworth, England
@virginmedia Buyer be ware... virgin lies and also have selective memory .. can’t wait to end this contract ... will never buy from you even if you were the cheapest .... #badsupplier #london #unprofessional
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Kamal Singh ツ
(@KamalSingh_28) reported
from
Kingston upon Thames, England
@SkyHelpTeam WORST company I have ever signed upto in my life. Made a bad decision to leave @virginmedia and it's time sky own up they messed up and dodge all of my calls and complaints and when asked for a final letter so I can complain to @Ofcom they refuse too.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
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LewisJHulatt
(@lewis_hulatt) reported
from
Guildford, England
@virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.
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Sharron O'Connell
(@heysharron) reported
from
Hackney, England
@virginmedia i am your customer want to leave cause shit service tweet back #shit poor don’t care leave you hanging 😩
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
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Kevin Blaker
(@kev_blaker) reported
from
Banstead, England
@virginmedia how stupid are you, said I would leave 5 months ago, so retentions offered me a new deal until May 2020, so agreed £82 a month, 5 Months later still paying over £100 and every month I call and get told we will sort it, think I should just go to @sky #hopeless
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sp4rky82🇬🇧👑🏴
(@Sp4rky82) reported
@virginmedia Been with Virgin media 5 years, and never had issues until the last 3 days. The broadband went off yday, phoned and there was an error as it didn't show my payment. Again goes off just after 6pm. Leaving us with no services til tomorrow. Will be switching for sure now.
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Lure-Me-in
(@LeeLullaLee) reported
@virginmedia I've never tried wired as the modem is in a different room.
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Lure-Me-in
(@LeeLullaLee) reported
@virginmedia I've never tried wired as the modem is in a different room.
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TheDino
(@TheD1n0) reported
@virginmedia No issues were listed, we will be switching networks due to the poor quality off the internet. IF there are any wifi BOOSTERS that you can list that will benefit our wifi please do.
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Paul Mcnally
(@PaulMcn68322858) reported
@virginmedia Again disgusting service from virgin. No internet for 5 hours now, trying to solve via website, but hopeless. Rang many times to be cut off and now saying ypu are shut
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Michael Shepherd
(@mikeshep01) reported
@virginmedia sick of your company. Recently renewed on your top package.. Internet, still awful / booster boxes supposedly to be sent weeks back not sent / 1 of the 2 boxes suddenly died. Sky here i come. Would recommend virgin to noone
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irish metalhead
(@irishmetalhead2) reported
@M4xeddd @virginmedia The WiFi is so bad It’s all over the uk I think Virgin is the worst Even worse then sky 💀
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irish metalhead
(@irishmetalhead2) reported
Virgin media need to get the **** together And stop blaming there doing up the road or to check the hub and cables when the WiFi doesn’t work after a week @virginmedia fix ur problems or loss millions
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PMD
(@p_m_d89) reported
@naporter76 @virginmedia I’ve got the same issue. Installed etc but can’t register on the app
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helen kirk
(@hjk27uk) reported
@EAHelp Virgin Media are incompetant twits & have killed my ancient email address. They can't fix it, & I can't access my EA Origin Account without a verification link being sent to that e-mail. I seem to be at an impasse. Your online help doesn't help! Any ideas please?