Virgin Media Outage Report in Kingston upon Thames, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Kingston upon Thames come from postal codes KT1 and KT2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (61%)
-
Wi-fi (16%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Southwark, Harringay, Wandsworth, Hammersmith, Croydon, Southall, Hampstead, City of London, Uxbridge, Islington, Surbiton, Hayes and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Harringay |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
-
SallyH
(@sallyhhk) reported
from
Islington, England
@virginmedia 3 hours of online chat and I’m still haven’t managed to cancel my subscription. Why is it so difficult??
-
Gabor
(@GaborPfalzer) reported
from
Kensington, England
@virginmedia After the two hour chat, it was finally resolved. Wife have arranged an internet connection to our new flat before this(with Virgin btw), took 5 minutes. Lot of hoops to jump through to cancel, when I just wanted to get it over with. No offers, just cancel.
-
Lloyd Child
(@islingtonlloyd) reported
from
Islington, England
Nope, not just me. Hurry up & fix it @virginmedia , I want to watch the game in UHD
-
Gabor
(@GaborPfalzer) reported
from
Kensington, England
@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
-
Gabor
(@GaborPfalzer) reported
from
Kensington, England
@atnori_ @virginmedia Yep, experienced just recently :D I am an extremely patient person… I properly lost it today 🙃 At least the damn thing is cancelled though.
-
itsnotOK
(@itsnotO56763609) reported
from
Spelthorne District, England
@virginmedia when are you going to return my call. Phoned customer service on Thursday, Aggie promised to call back, but still hasn't 😕
-
itsnotOK
(@itsnotO56763609) reported
from
Spelthorne District, England
@virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?
-
Nick Tippett
(@nicktippett) reported
from
Croydon, England
@virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely
-
Lloyd Child
(@islingtonlloyd) reported
from
Islington, England
Oops! Virgin Media seems to be down in N LDN, or is it just me @virginmedia
-
kim forrester⭐️⭐️⭐️⭐️⭐️⭐️
(@pool1206) reported
from
Kingston upon Thames, England
@virginmedia no service on landline for 5 weeks first saying no issue then saying on going issue tv distorted too cant get to speak to no one saying will be sorted on 12th no refund
-
Nick Tippett
(@nicktippett) reported
from
Croydon, England
@virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!
-
Nick Tippett
(@nicktippett) reported
from
Croydon, England
@virginmedia Pre install was yesterday with technician linking my house to virgin and ever since I've had no Internet from my current provider. spoke with pre install last night, and today, total of 4 handlers then cust. Service with no resolution and nobody wanting to deal with it now!
-
Jeff Brown
(@fadermonkeyking) reported
from
Richmond, England
@virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.
-
Lloyd Child
(@islingtonlloyd) reported
from
Islington, England
@virginmedia Hi, yes I did. But still no service before I left home. Online service checker just said problems with TV & Broadband in my postcode area. Currently not at home, but will check upon my return.
-
Nick Blackburn
(@Omnomnick) reported
from
Camden Town, England
@hellylovesrawk @Ellydoestelly @CTweakThorne Oh no, never at work! This was to Virgin Media, who were clawing onto keeping me as a customer and sending me bills months after I'd cancelled the service!
-
RICHARD GRIFFITHS
(@Griffo2018) reported
from
Spelthorne District, England
@virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left
-
Gabor
(@GaborPfalzer) reported
from
Kensington, England
@AbzAaron @virginmedia Even better… if you don’t play along, nobody else will cancel it. You can’t even hang up on the sales pitch.
-
royal 🌈
(@elthampalacegay) reported
from
London, England
@virginmedia I’m going to get disciplined in work as I don’t have internet connection. Who can my employer speak with to confirm this is a virgin issue??
-
Mrs R
(@KateRenton) reported
from
Merton, England
@Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.
-
Jeff Brown
(@fadermonkeyking) reported
from
Richmond, England
@virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
panzerfaust81
(@panzerfaust81) reported
@Ofcom Certainly - happy to detail how Virgin are failing to provide the service I am being charged for. Still no snail mail from @virginmedia - again breaking their contractual obligation. I an having to pay for BT wifi due to Virgin's repeated failures which I intend to recoup.
-
Paul Phillips
(@PaulPhill6975) reported
@virginmedia. I have tried unsuccessfully 3 times to cancel my broadband and phone package with you on a number of occasions today, but every time I get transferred to cancellations, the phone rings after waiting a while, then the phone goes dead. Please respond with a solution.
-
Steve Mills
(@millsyblue) reported
@VirginMediaCare @virginmedia At the moment... a couple... been poor for some time now.
-
Tony
(@Two_Fist) reported
@virginmedia just moved home taking out the Fibre 500. 3 days I have experienced internet not working, every time I call virgin it scans equipment saying needs restart. I am not able to speak to someone and log loss or service.
-
Colin Wooster
(@ColinWooster) reported
@whealie @virginmedia Don't let the Bxxxxxds get you down.q
-
paul doyle
(@Pjdoyle) reported
Anyone else losing TV signal with @virginmedia ? If it's not TV it's internet lately
-
DPH 🥀
(@PoeticJustice23) reported
My WiFi doesn't work like ever @virginmedia Seriously if it was free it would be fine but it isn't
-
Amy Howarth
(@amyyhowarth) reported
Hi @virginhelp @virginmedia, intermittent tv and broadband service in bn11 area not showing up on the app. Broadband cutting out every 15 minutes or so for the past hour. Ideally need stable Internet for this evening as will be doing uni work. Please help
-
sof2410
(@sofia18805377) reported
@virginmedia price has gone up again!Already paying an extortionate amount for internet. Can you please explain why you only give new customers good prices but hike up the prices for your existing customers? How can I cancel? Without having to call and be on hold constantly
-
Justin Hams
(@Jace1959) reported
@virginmedia just been on the phone with a broadband issue FOR 45 minutes. Their solution is for my household to connect to the router by Ethernet cables. REALLY !! Now waiting for a manager who is on his lunch break. Take my money without a service