Virgin Media Outage Report in Kingston upon Thames, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Kingston upon Thames come from postal codes KT1, KT2 and KT6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (44%)
-
TV (23%)
-
Wi-fi (13%)
-
Total Blackout (12%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Hackney, Waltham Forest, Croydon, Northolt, Harringay, Southwark, Hounslow, Ealing, Islington, Wembley, Epsom, City of Westminster and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Hammersmith |
Internet | |
| Hackney |
Wi-fi | |
| London |
Total Blackout | |
| Waltham Forest |
Internet | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
-
Matthew
(@MetfeXs) reported
from
Merton, England
@TheBull39 @virginmedia Got exactly the same problem...
-
Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia I’ve done everything,still not working
-
Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia My internet it’s still down and I haven’t got any response...
-
Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia It’s not working at all...
-
Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia I run the tests and everything but my internet is still down
-
MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia No, each time I go through the online service status route I just get a loop of checking the lights
-
MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia Thanks, I tried that route and it didn’t work - I’ve called via my mobile but with Covid staff restrictions naturally there’s a long delay. I can patiently wait but wanted to find through Twitter how many others were having the problem again.
-
CD 🌸
(@channa_2012) reported
from
Hackney, England
That damn @virginmedia advert makes me emotional every single time I see it 😫 #keepyourheadup #stayhome 💙
-
Ryan Jones
(@ryanAHjones) reported
from
Islington, England
@virginmedia sort your ******* shit WiFi out
-
Aled Smith
(@AledSmith) reported
from
Camden Town, England
@virginmedia NW1 7PX broadband network is down
-
Ricky Tanner
(@ImmortalTanz) reported
from
Epsom and Ewell District, England
@virginmedia Any chance i.can have the service we pay through the nose for or is that too much to ask
-
Damien Gorson
(@DamienGJPG) reported
from
Wandsworth, England
@IJohnson_TNF @virginmedia @virginmedia same here fibre Internet area 21 down since 5.15pm. Keyworker attempting to work from home but virgin making it awfully difficult in the last 3 weeks.
-
Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia There’s no problems on my area
-
f. sdrigotti
(@f_sd) reported
from
Hackney, England
@virginmedia @brotherjohn1 Same here mate. Dawn since 11:17. Been bothering since Saturday 17:55. Please fix.
-
MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia Sorry, I didn’t expect a reply. I have managed to get an engineer to come to@tomorrow as although the signal came back briefly it disappeared again
-
MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
Sadly, still no #virginbroadband and simply an infinite @virginmedia loop online of getting nowhere. As I use VOIP I have no landline phone signal and no internet other than my mobile so work is very difficult
-
Paul Saunders
(@PSaundersCFC) reported
from
Epsom and Ewell District, England
@virginmedia having broadband issues in the Ewell area. And your website won’t work to check status and report the issue. Help required please
-
Craig Strong
(@craigstrong) reported
from
Richmond, England
@virginmedia my broadband speed has dropped 90%, but you’re reporting no fault in the area of Richmond London. Can you escalate this please, seems the whole street is having the same issues.
-
Tim Bush
(@tbush) reported
from
Wandsworth, England
@jackbremer @virginmedia Wow - nice 👍 Our Virgin speeds are up and down like a yo-yo and mostly pretty terrible. Might have to start a nocturnal working schedule to actually have a usable internet connection 😬
-
Nicola Taylor
(@nicolajtaylor) reported
from
Egham, England
@virginmedia No help for your customers who are struggling, disgusting service!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Ketan Parikh
(@ketu123) reported
@virginmedia can you stop lying on your status page…Broadband is not back since the outage this morning…Such poor service…
-
Charlie Lamdin
(@charlesrlamdin) reported
@virginmedia "Tried"?! Is that what your customers have to do? I have to "try" to cancel, rather than just cancel, online, like I can do with EVERY other online account I have? Now you're suggesting I cut my losses of time already wasted and "TRY" printing and posting?? Unbelievable.
-
Diana V 🇮🇹
(@Queenof_Speed) reported
@virginmedia Can I ask assume this is linked to the issue I have been having since midday today. Loss of catch up/on demand and same error codes as showing on service page?
-
Bassinie
(@keirabassettgm1) reported
@virginmedia @BossyBoots49 I’m also having issues and can’t even access your website or anything to check? What’s going on??
-
Ryan Hawkes
(@rhawkes11) reported
@virginmedia He’s just annoying me now. I’m now in the process of leaving completely. I’d rather give another company more money for better customer service
-
lindyloo
(@cutler_linda) reported
2/3 @virginmedia @BBCWatchdog we were told by customer services that the new hub order had not gone through properly and needed to be ordered again……thus another wait. It finally arrived and was set up and plugged in. We haven’t noticed any improvement at all………………
-
Shannon
(@shannxf) reported
@virginmedia It took 3 calls to get through to someone who could help, the 1st I was hung up on, 2nd the line went dead after 35 minutes, the third I was transferred back & forth multiple times & had to repeatedly justify why I was moving house? Happy I was calling to cancel my account!
-
lindyloo
(@cutler_linda) reported
3/3 rang @virginmedia customer services 2day Natalie tried to help after trying all kinds of resets advised us there is a temporary issue with service their end. been told that previously & it will be fixed in 24hrs We are paying £90 a month inc Wi-Fi ??? Totally 💯 fuming……
-
Cass 🐐♟🎬📙
(@Cass_Oakley) reported
Not even officially with @virginmedia yet and the customer service is already aeons better than my old provider. Annoyingly I don't remember the name of the lady on the phone but she was great.
-
Paula Murphy
(@PaulaMu24581389) reported
@virginmedia For it too get lost again? I would like the complaints email address please. Probably for my complaint to get lost too