Virgin Media Outage Report in Esher, Surrey, England
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The latest reports from users having issues in Esher come from postal codes KT10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Esher, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Esher and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Esher, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Islington, Croydon, Holborn, Slough, City of Westminster, Carshalton, Paddington, Epsom, Streatham, West Drayton, Acton, Kensington and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Hounslow |
TV | |
| Islington |
Internet | |
| Croydon |
Internet | |
| Holborn |
Total Blackout | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Esher, England
Latest outage, problems and issue reports in Esher and nearby locations:
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Just spent an hour on the phone to yourselves, not only is the service going to be referred to @Ofcom due to frequent drops in the service + no LL, but you can’t offer me a 12mth contract insisting I have 18mth. Well, I might take up @SkyTV’s offer reluctantly. #Ealing
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Mark Phillips 💙
(@Mark_Phillips66) reported
from
Camden Town, England
Yet more #virginmedia problems in NW5 - every day this week @virginmedia
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Estelle Levacher
(@Goldenlocks) reported
from
Richmond, England
@virginmedia hello, we are unhappy with our broadband. It’s bad as my husband and I are both WFH and my Teams calls are regularly interrupted. We have the highest broadband package available and pay over £100 a month so it’s clearly unacceptable. Please send an engineer ASAP!
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Martin
(@dickerboy) reported
from
Merton, England
How can I speak to someone @virginmedia about broadband issues? The automated call handling doesn’t address my problem.
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vishal.rehan
(@vishr83) reported
from
Wandsworth, England
@virginmedia this is the third day in a week where we have lost WiFi and I have to use my phone data. I am not happy with this service and the money we are paying and getting no messages from your company
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia @garysmartin Your service isn’t even worth half the money you charge
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Hello anyone there? Could you please reply to my last message? As my landline is not working and there is no email support it seems Twitter is the only other way to get hold of Virgin Media. Please advice how to get hold of customer services not 0345 as too expensive
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Still no reply from any of your online contacts - unacceptable customer service
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Chris S
(@CMS200) reported
from
London, England
@virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Is that the terminology? As I said I don’t wish to discuss it on Twitter. Think a complaint is now in order and a cancellation request.
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Camden Town, England
@virginmedia worst internet provide and customer service ever!!! You’re honestly the absolute worst. We’re told that due to the useless internet for weeks on end, we could leave without fees. And now that we call to cancel you want to charge us?!?! Pathetic
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia I did call. One chap was very helpful and referred the poor broadband service and a faulty landline for two years to @Ofcom and the latter chap was not very helpful. Would you stay and have your monthly fee go from £28.50 to £49.50?
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia That is a lie and your as should be reported. If your wifi works it early gets up to the speed that you charge me for. You also fail to mention that you slow down speeds when everyone is watching. So many disappointments when the wheel start spinning
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Can I please DM you on this issue?
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia It doesn’t for me. Virgin has build a wall of impenetrable bots and automised systems that makes any communication impossible.well done of not making any attempt to help your customers. This is such an arrogant attitude
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Anyone thinking about using Virgin Media read all the negative feedback first. This company does not deliver the speeds it promises and worse the services are disrupted and unstable. Impossible to get through to customer services and impossible to cancel.
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matt 🇮🇳
(@vorny_twts) reported
from
Merton, England
This zoom call keeps crashing **** off @virginmedia
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Daniel Emery
(@DemeryUK) reported
from
Richmond, England
@browntoby @virginmedia My wife works at a well known provider. The biggest discounts are available from ‘retentions’ i.e tell them you want to cancel and you can sometimes get over 1/3 off your bill.
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Antje Southern
(@noneybean) reported
from
Islington, England
@suzy1978 @virginmedia Let me tell you, leaving is made impossible by Virgin. I tried every Avenue and had to cancel my direct debit as a last resort
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Mark Phillips 💙
(@Mark_Phillips66) reported
from
Camden Town, England
@TitaLulah @virginmedia They’re very poor - in service. They must be rolling in cash though.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Katy Scott
(@its_katy_scott) reported
@virginmedia Our internet has been down since 9am this morning. Any update on this?
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Rebel Forest (Rebecca Woods)
(@RebelForest1) reported
@Trailer_Swift69 @virginmedia Their customer service is appalling and they treated me like a criminal as I came to the end of my contract. I'd been paying the ar5es over £135 pm for years and yet it meant nothing.
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Siân 🏴
(@sianijames) reported
@virginmedia @emski350 @virginmedia how are you STILL allowed to get away with such shockingly bad customer service. I’m also trying to cancel but you’re impossible to get through to on the phone.
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James
(@aquacat2) reported
@virginmedia if a telemarketer calls me and I say its all sorted thank you, I don't want to sign up. There's no need to get argumentative on the phone, I've said no, if I were to become a customer in the future its really off putting how pushy your person was on the phone
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@garyohanlon
(@garyohanlon) reported
@virginmedia Trying to cancel Virgin Media for elderly relative for a week, multiple cut offs, chat conversations from hell with a machine. I have no words to describe how shocking your treatment of customers is, how you still have customers I don't know?
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Caroline Aliwell
(@CalAliwell) reported
Hi @virginmedia, do you have an alternative method to get in touch to discuss a new contract than via a phone call? Broadband contract increasing by £20/month soon but the only option you give on email is to phone up. Difficult for a customer who is unable to hear on the phone.
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Andysnape
(@Fr_Jack_VW) reported
Just spent an hour waiting for @virginmedia to answer the phone, and they hung up without speaking to me. Abysmal customer service as usual.
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Emma Carpenter
(@emski350) reported
@virginmedia @DianaRoss Ain’t no mountain high enough - shame your **** customer service isn’t so high ….. 5 hours and still waiting for you to bother to answer the phone - dreadful company
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Son Goku
(@NotMyName92) reported
@virginmedia broadband absolutely shocking, website doesn’t properly work and their phone team are of no help either. Just trying to get some work done 😒
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Hela Shamash
(@HelaShamash) reported
@virginmedia just be honest with us when your services will be fixed so that we can organise our lives - your stupid report page has claimed it would be fixed by yesterday afternoon, then evening, then this morning, now this pm. I don't believe anything you say anymore.