Virgin Media Outage Report in Esher, Surrey, England

Problems in the last 24 hours in Esher, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Esher, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Esher, England

The most recent Virgin Media outage reports came from the following cities: Croydon, London, Hammersmith, Slough, City of Westminster, Wandsworth, City of London, Ashtead, Camden Town, Tadworth, Redhill, Kingston upon Thames, Westminster Abbey, Islington, and Paddington.

City	Problem Type	Report Time
Croydon	Total Blackout	10 minutes ago
London	Internet	25 minutes ago
Hammersmith	Internet	29 minutes ago
London	Internet	1 hour ago
Croydon	Wi-fi	1 hour ago
Hammersmith	Internet	3 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Esher, England

Latest outage, problems and issue reports in Esher and nearby locations:

• 
  Jonathan Kelly (@JKBartsHeart) reported 5 minutes ago from Kensington, England

  @TheMichaelMoran @virginmedia I know, not as regular but I get issues + creative billing. But they ring every week to up sell. I just need to get my arse in gear & switch

• 
  Dave Mauger (@DaveMauger) reported 7 minutes ago from Wandsworth, England

  @virginmedia Thanks. No known issue in the area according to your site. I'm now able to sign it, but your website keeps freezing when I try to run a test.

• 
  ANT (@pantsant) reported 14 minutes ago from Camden Town, England

  @virginmedia Not the Month of good service though! 3 hours and counting of no TV or Internet! #poorservice

• 
  ANT (@pantsant) reported 17 minutes ago from Camden Town, England

  @virginmedia Shame she couldn’t smash your terrible service

• 
  Erik (@seldnfoodie) reported 20 minutes ago from Camberwell, England

  Another dose of terrible customer service from @virginmedia on hold for 25 minutes just to drop a service and negotiate a lower rate for the poor service they provide - another offshore call centre failure! #badservice

• 
  Martin Phillp (@PlexNetflix) reported 21 minutes ago from Camberwell, England

  @Emily_Benn @virginmedia I use their mobile service, but wouldn't touch the cable with a bargepole. It's oversubscribed in London.

• 
  ThatVince (@ThatVinceS) reported 23 minutes ago from Wandsworth, England

  @virginmedia I have just talked with your support team and it was a failure. In my personal opinion your returning router service is a * fraud. No worries at all, forget the router.

• 
  ANT (@pantsant) reported 23 minutes ago from Camden Town, England

  @virginmedia Much like many people’s internet and tv service tonight!

• 
  Jenny Illmann (@JennyIllmann) reported 25 minutes ago from London, England

  Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.

• 
  Sammi T (@Sammi__B) reported 25 minutes ago from Camden Town, England

  @virginmedia virgin mobile customer in a travelodge who is advertising virgin WiFi- why do I need to pay for this when I am on your network- surely it should be a hotspot!!! 😡

• 
  Robert Paterson (@Robbie_Paterson) reported 25 minutes ago from Lambeth, England

  @virginmedia Seriously @virginmedia down again!!!!!! What an absolutely useless bunch you are!!!

• 
  ANT (@pantsant) reported 27 minutes ago from Camden Town, England

  @virginmedia spent much of the last hour switching things off and on still no internet or television! What the F do we pay for!! Oh yeah Piss poor service and no answers!

• 
  Paul and Sir Fluffy Watson (@Praeceps69) reported 36 minutes ago from Hounslow, England

  @virginmedia I'm already a customer. I was considering moving up north, until I found out that nearly all the areas I want to move to have no virgin broadband. So I am stuck where I am.

• 
  David O'Hanlon (@calmspacecoach) reported 37 minutes ago from Camden Town, England

  @virginmedia Yet again I get fobbed off. Complaints didn't respond. I had at least six conversations with your texting service and 789 and yet - nothing.

• 
  John Briggs (@JohnJohnb471) reported 37 minutes ago from London, England

  Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business

• 
  Bhamini Lynn (@BhaminiLynn) reported 37 minutes ago from Slough, England

  @virginmedia not impressed that you have taken the internet down for @PioneerEduTrust and the schools in it for something that was your fault!

• 
  SDM (@StevenMcFarlan4) reported 39 minutes ago from Wandsworth, England

  @virginmedia your app and customer service are absolutely dreadful. Been going round in circles with captcha for 20 minutes, the ‘forgot your password’ link doesn’t work, and nobody replies on the online chat!!! 🤬

• 
  Monroe (@MonroeJoe) reported 46 minutes ago from Kensington, England

  @virginmedia Doesn’t say there’s any problems in the area, all connections are tight, power supply connected, but I’ve got all green lights on my router and no internet at all

• 
  anne hill (@gorgeousuk) reported 48 minutes ago from London, England

  ...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.

• 
  ANT (@pantsant) reported 56 minutes ago from Camden Town, England

  @virginmedia Unlike your service, which never arrives!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tom Floodgate (@TomFloodgate) reported 6 minutes ago

  @virginmedia @virginhelp 4 hours of calls later and I still cant cancel. Colleagues who promise to phone back who don’t. And go make it better, I’ve been missold my new package! Just let me leave - I am done with the awful service.

• 
  IDIC (@CharlieIDIC) reported 8 minutes ago

  @virginmedia down again

• 
  dr (@danreed7) reported 9 minutes ago

  @virginmedia Spent all day wanting to talk about cancelling broadband package £53.25/month for, 100mb. I get faster 5G! Loads of deals out there which suggest I’m a mug for staying with you. I called you/web chat and finally spent 6 HOURS waiting for a response on WhatsApp. Help

• 
  ashie (@valorantashie) reported 9 minutes ago

  THIS IS THE WORST TIMING EVER **** YOU VIRGIN MEDIA AND BT AND WHATEVER ELSE IS CAUSING THIS

• 
  Aman (@Aman_Dhesi) reported 12 minutes ago

  @virginmedia been a customer for almost 2 years, worse customer service and broadband.

• 
  Armoured Pies Gaming (@ArmouredPies) reported 13 minutes ago

  @akhaliqinnit @virginmedia I've not even managed to talk to someone yet... @virginmedia please just sort out this appalling customer service. Also please just cancel my contract. Dm or something I'm sick of being on hold, I've got better things to do with my time. Your WhatsApp is a joke as is your livecht

• 
  IDIC (@CharlieIDIC) reported 14 minutes ago

  @virginmedia twice it’s gone down tonight

• 
  Tᴏᴍᴍʏ Nᴇʟsᴏɴ (@furburger12) reported 17 minutes ago from South Shore, England

  @virginmedia KEEP GIVING ME INTERMITTENT SIGNAL AND ILL START INTERMITTENTLY PAYING MY BILL, this is a ******* joke man 😭

• 
  Duane Mellor PhD (@DrDuaneRD) reported 18 minutes ago

  Just wondering how to check @virginmedia delivery of 42 inch TV following set up, as set up was over the time for delivery and dispatch. Problem is no easy answer to check, suggested sending text, did that last week and no response.

• 
  Jemma (@JemmaLowman) reported 20 minutes ago

  Is there anything worse than @virginmedia Wi-Fi? I don’t think so. Dropping out and sometimes no Wi-Fi for hours. Such a bad service. Took 9 months to fix it the first time!