Virgin Media Outage Report in Esher, Surrey, England
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The latest reports from users having issues in Esher come from postal codes KT10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Esher, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Esher and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Esher, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Mitcham, Ealing, London, Holborn, Slough, Croydon, City of Westminster, Camden Town, Paddington, Kensington, Hounslow, Islington, Leatherhead, Epsom and Isleworth.
| City | Problem Type | Report Time |
|---|---|---|
 Mitcham |
Internet | |
| Ealing |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| Holborn |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Esher, England
Latest outage, problems and issue reports in Esher and nearby locations:
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
@Paul_Tags @virginmedia There are consistent issues with Virgin Media going down in London SW11. It seems to happen on a weekly basis. I’ll definitely be changing provider.
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Simon Crowther
(@SCcrowther) reported
from
Camden Town, England
@plonkymiff @virginmedia I had the same issue and they were just as ridiculous
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Gemma Matthews
(@GemMatthews) reported
from
Croydon, England
@virginmedia Seriously? This is appalling- so I’ve had to pay to travel to work today because you didn’t provide the service I am paying a small fortune for. And there is no compensation?! Seems a very one sided arrangement
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Lee Piper (Pip)
(@leepiper66) reported
from
Hillingdon, England
@cop_ish @virginmedia Our Virgin broadband at work went off ystdy for 3 hours there Service is shite
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Brian Harrigan
(@HarriganBrian) reported
from
Epsom and Ewell District, England
@virginmedia After going through webchat sales team and customer care. Could not reach deal to upgrade so I said Would talk to other providers. Customer care wanted me to wait to speak to relationship manager and I waited on line for a further 45 minutes for the person to come on line.
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Brian Harrigan
(@HarriganBrian) reported
from
Epsom and Ewell District, England
@virginmedia This is all in the web chat and I have taken a copy because disappointed such a gap which I think is unfair. This is one thing but the issue I have is with the time waiting!
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Lou
(@NeverGiveIn123) reported
from
Hillingdon, England
@SkyHelpTeam Sorry but who thought that this was practical??? I watch an episode then delete, what you are suggesting is way too much effort when the option was at the side. Log this as a formal complaint pls. SkyQ is so outdated compared to Virgin Media, roll my deal expiry! #sky
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Shahin Ali
(@ShahinA82783043) reported
from
Camden Town, England
@virginmedia Constant connection issues, I have had issues with it for 2-3 months and have still been paying for something that does not work properly. on top of that you guys write lies on my notes that was read out to me by the cancellation department team member.. 👎 scamming customers
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia WiFi is down in the London SE7 area yet again - that's the 3rd time this month. What's the 'engineering fault' this time, eh? Is it incompetance, apathy or a combination of the two? When will my service be resumed???
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Jess Gamble
(@_jessgamble) reported
from
Lambeth, England
@virginmedia the service has dropped a few more times since this morning but is currently back on. it has now dropped over 5 times today, and it takes over 15 mins to be connected again
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia l have lost the internet - any issues in Greenwich/area 21/SE10 and, if so, when can l get my life back!?
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
@LisaPeace3 @virginmedia Exactly this unfortunately. They’ll just have to put up with me exposing them on here everytime they have ‘technical issues. X
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Jay
(@skip_0889) reported
from
Lambeth, England
@virginmedia your service is so appalling I’d like to know how I can leave without being harassed for charges please. We manually paid a bill and cancelled a direct debit to change bank details and you have messed up so badly I’m done. #fail
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Gemma Matthews
(@GemMatthews) reported
from
Croydon, England
@virginmedia Thanks for clarifying. Anyway I’ve now been without broadband and landline since 8.30am, back from unplanned trip to office for their wifi to find that service is not going to be fixed until 9am tomorrow! This is the second time in a month I’ve been without service all Friday. 😫
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
@virginmedia It’s up and running now though I favour it a temporary fix as it’s a repetitive issue in Wandsworth and needs addressing. I pay a premium as opposed to going with a cheaper provider to avoid precisely this scenario. It’s far from a satisfactory service.
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Gemma Matthews
(@GemMatthews) reported
from
Croydon, England
@virginmedia Thanks…what about some kind of compensation for poor service? How do I claim for this?
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia your service is down. Again. It’s been abyssal all day. I’m in SW11. #virginmediadown
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
Here we go yet again. Quelle surprise @virginmedia down in SW11 for the past few hours. Warning to anyone in South London, avoid them as your broadband provider. It truly is an awful service.
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Lewis H
(@LewisFFC17) reported
from
Leatherhead, England
@virginhelp is there a reason my virgin media is down in the leatherhead area?
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginmedia #internet So glad I left Virgin a year ago. I have much better speeds at half the price. Virgin are expensive and customer service the worst I have ever experienced.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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RebeccaChance
(@MsRebeccaChance) reported
@virginmedia Then tell customer services to ring me. Or every single time I get a spam call from you, I will tweet about it, besides reporting you for spam.
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KENCADE RECOVERY
(@KencadeRecovery) reported
@virginmedia #virginmediadown what an embarrassment! Never have i regretted something as much as trying #virgin ! Intermittent internet, unreliable web and phone, all calls go to godknowswhereistan ! Pls avoid virgin media !
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PLSE HELP/NOTE THX
(@GoodServicePlse) reported
@virginmedia Thanks for trying to help, can't be a good day for you after the price hike email. But all numbers end the same queue after the same options ... arrrggghhhhh ... on hold again...
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PLSE HELP/NOTE THX
(@GoodServicePlse) reported
@virginmedia Sorry getting really fed up now. Wasting my time trying to get out of a contract I am increasingly convinced is a growing rip off. How do I get through to someone who can actually help?
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Liam
(@LiamHerring1984) reported
@virginmedia No just ended the call. I guess they didn't want the cancellation on their figures. She didn't even say bye literally I have system issues and ended call. I'm on hold again but think this service certainly cemented my cancellation
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besh
(@besh53587734) reported
@virginmedia I would! And do you you know what I appreciate the customer service here! Actually makes me feel less annoyed!
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Tim McElligott
(@TimMcElligott4) reported
Trying to see what packages are available on @virginmedia for me to renew my deal but instead of just showing me it keeps taking me to its ******* awful Toni Triage Bot thing!! Feels like they want me to go to BT instead!!
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Neil Bowker
(@npbowker) reported
@virginmedia I am disgusted and astonished by how poor your company treats its customers. Let alone lying about a package price then putting through an inflated contract value. Making it impossible to rectify due to your policy to ignore complaints. Please help me @BBCWatchdog
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besh
(@besh53587734) reported
@virginmedia and your last member of support was sublime the lady who was clearly reading off an auto cue was god awful! Hire people who know what they are talking about please because them auto cues come across to me as very condescending!
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l tay
(@2catsandl) reported
@virginmedia I will try but need the issue to be rectified quickly as this affects an elderly relative. I will try.