Virgin Media Outage Report in Esher, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Esher, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Esher and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Esher, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, City of Westminster, City of London, Croydon, Feltham, Islington, Redhill, Camden Town, Hounslow, Slough, Godalming, Greater London, Morden and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
||
| London |
Internet | |
| Hammersmith |
Wi-fi | |
| City of Westminster |
Internet | |
| City of London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Esher, England
Latest outage, problems and issue reports in Esher and nearby locations:
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Aleksandr Langolf
(@langolf) reported
from
Ealing, England
@virginmedia hi. I’m watching hub page with internet access denied status more than hour. I cant understand why I have it. My direct debit is ok. No debts. Can you help please?
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Fr Chris Phillips SSC
(@phillipsc) reported
from
Brentford, England
Well, after a day waiting for @virginmedia to install our service as promised, they’ve not turned up. Deeply unimpressive.
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Mohamed A Kasmani
(@AyyazKasmani) reported
from
Hillingdon, England
2 evenings in a row broadband and virgin media TV has gone down. Get your act together @virginmedia
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia my broadband has just gone down. Makes working from home impossible.
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Dominic Joyner
(@dominicjoyner) reported
from
London, England
@virginmedia - how do I report a specific problem with a TV service?
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia is there known problems in the SE3 area? Virgin service status page is not working...
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Mohammed farid butt
(@faridji99) reported
from
Leatherhead, England
@VirginMedia_One shameless virgin Media can not help customers #virginmedia
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Paul Fish RN
(@Fish_pw) reported
from
Islington, England
@virginmedia No internet all day. Have done all on-line stuff via your website to try and fix (via 4g). Need engineer. Can’t book one on-line. Working from home - have had to give up multiple times trying to call as doing between meetings. Help.
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia Yep that’s funny. Really is. Do you not think I’ve not tried ringing you & only can do so on my mobile as no landline remember, on hold up to 40 mins+ & then cut off. You try it. It’s impossible to speak to a real person. WORST SERVICE EVER👎🏻
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Camberwell, England
@virginmedia It seems to happen whenever there’s bad weather. I wouldn’t have thought weather could affect tv / WiFi services, unless it’s just a coincidence.
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Bartosz Zakrzewski
(@barfolo1979) reported
from
Hammersmith, England
@virginmedia @mrslooker Problem continues at E15 2BT. Any advice??
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ifmcl
(@roxburghshire) reported
from
London, England
@virginmedia no internet for a week in SE23 Help line says ‘complex technical problems in your area engineers are working hard to resolve.’ It’s been a week!
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I’m sick of corresponding with virtual assistants. I need a real person to fix a real problem. Now.
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andyfry
(@andyfry) reported
from
London, England
@virginmedia oh what a surprise the Internet is down again. If there was any alternative to Virgin in my area I'd be off like a shot.
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Gavin Mac
(@Gavarnos) reported
from
Croydon, England
@virginmedia Since this afternoon getting drops in the internet for 20 seconds or up to a minute. I have my own router, wireless mesh plus the hub 3 is in modem mode which means it’s usually very reliable. Any issues on the entire network or croydon area?
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I just want 2 speak 2 someone that will sort issues out ASAP without holding for an hour & more. App chat is non responsive. Beyond frustrated by no phone or broadband & terrible backup help support non existent. How can I fix this or please just cancel as had enough now.
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Tracey Cookson
(@cooki40) reported
from
Richmond, England
@virginmedia I was given a discount in March this year, what I didn’t know was that meant a new contract, that part was definitely not clear. Plus as I said my landline that you charge for has never worked. I will be making an Ofcom complaint
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ross
(@wantrealtruth) reported
from
Camden Town, England
Impossible to ever actually get to speak to anyone @virginmedia have an urgent issue and no one responding on chat, no one ever picking up a phone on hold forever!!!
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia Internet down again. What are you doing?
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia It is on and off. Can you please let me know if it is fixed now? Plus I was promised a hub 4 to help reliability but I have not heard anymore. My account number is 321674202.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Daz
(@arighttweet) reported
@Kaytea21 @virginmedia @SkySports I am with now TV I haven’t had any issues
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SJT
(@tenchylad) reported
@MSG_112 @virginmedia @SkySports Yup i am the same and disgusted with the service
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Steve Pouncey
(@Steveo67) reported
from
Upholland, England
any one got any links for the game @virginmedia is crap for whatching @SkySports
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Siobhan McG
(@shivmcgovern) reported
@virginmedia is there a problem in area 22? Picture problems and freezing plus cannot log into virgin media app?
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Steve Vanezi
(@SteveVanezi) reported
@virginmedia having issues with my tv and can’t get on my virgin media are you having problems ? 😡
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Manni
(@MSG_112) reported
@zedaiahtimms_oE @SkySports @virginmedia It's actually a joke ppl illegal streaming for free are telling me what's happening They still haven't fixed it second half. It seems like sky have paid some third party streaming service that can't handle the traffic
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Bear Holland
(@follow_the_bear) reported
@virginmedia Have you been hacked? Absolutely no TV channels working, no app service, no service status or My Virgin Media login access. All down or faulty. Looks like a huge hack. #Virginhacked
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Jaded Old Bird 🍉 🫶🏼
(@JadedOldBird) reported
@steven_mng @virginmedia Sign in to your virgin media account
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Elliott Hall
(@HallElliott) reported
@virginmedia how do I get my tv cable signal fixed? How do I complain about the Virgin Media failure to let me get help?
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Matthew Woody
(@MatthewWoody13) reported
@rlarkinho @SkySports @virginmedia Mate I been trying to fix mine for an hour and now realise everyone's is down 😭