Virgin Media Outage Report in Esher, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Esher, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Esher and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Esher, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Croydon, Hayes, City of London, Wandsworth, Southall, Ashtead, Woking, City of Westminster, Hounslow, Paddington, Walton-on-Thames, Islington and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Esher, England
Latest outage, problems and issue reports in Esher and nearby locations:
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Adam Farnsworth
(@farnsworth_adam) reported
from
London, England
@virginmedia It’s appalling they can act so quickly What about the speed issue?
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Andy Walker
(@educationforum) reported
from
Worcester Park, England
@virginmedia Your customers pay enough to expect 24 hour support. Do better.
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Frank Douglas, Hon. PhD.
(@fdoug23) reported
from
Merton, England
Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom
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Nada Tharanee
(@ntharanee) reported
from
Sutton, England
@virginmedia #VirginMediaoutage It keep continue in most of the places. But , Virginmeadia not taken any progressive action from last Nov. Really frustrating service nowadays! After merging with O2, it’s disastrous. Even O2 network also worst in UK….
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SusannJerry
(@MrsJerryTweets) reported
from
Hounslow, England
@8252Hazel @virginmedia Yes it has been unreliable for a week now. Their customer phone line goes straight to voicemail. Monthly bill goes up by£9 this month for such a poor service.
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JamesLee85
(@jameslee_1985) reported
from
Croydon, England
Apologies for the stream interruption last night folks- @virginmedia my ISP is dealing with a large service outage. Hopefully back up tonight!
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R. Aaron
(@aaronuart) reported
from
Merton, England
My connection has been crap for months and the one time it’s fine, everyone else is down #virginmedia
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Brenda
(@joybrenda) reported
from
London, England
@virginmedia help why have you made it so difficult to log a landline vault on line. Need to call, as line out of order since friday. I am certain it's systems fault as display message I have seen on previous occasions.
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Paul Smith
(@paulhelpspeople) reported
from
Twickenham, England
When you cancel services with a company, because you are fed up with crazy price increases, but the next day get some ultra pushy sales guy from an overseas office try to argue they can do it better, when will they ever learn, no means no. @virginmedia you are the absolute worst!
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Craig Freeman
(@craigdfreeman) reported
from
Redhill, England
@virginmedia first day as a new customer and hub 3 isn’t working and stream box isn’t turning on. Have followed guides on both counts and all cables are connected correctly. Hub is giving out a signal but light isn’t turning white. Stream box is totally dead. So frustrating!
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R. Aaron
(@aaronuart) reported
from
Merton, England
@virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!
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Nada Tharanee
(@ntharanee) reported
from
Sutton, England
@virginmedia Bad service!
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J
(@not_on_fire) reported
from
Epsom, England
@virginmedia broadband not working since late last night and your website appears to be down. What’s going on?
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Illy Mus 💙
(@illymus) reported
from
Camberwell, England
@virginmedia so you hike our prices up and then the Internet has been awful today. Left home at 6am, just got home and still the same issue. Our landline relies on Internet and so does my 83 year old mother who uses it. Remind me what I am paying for???
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ALICE AND THE INK
(@aliceandtheink) reported
from
Royal Kensington and Chelsea, England
In the last four working days my graphics card has died, my boot up drive has died and now @virginmedia has a national outage. Get me on holiday now 🙏🏻
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Bhavin
(@Bhavinmaru2020) reported
from
Hillingdon, England
@virginmedia I am loosing signal intermittently. Not great!
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RICHARD GRIFFITHS
(@Griffo2018) reported
from
Spelthorne District, England
@virginmedia once again I have no Virgin media services at my home. I can’t even log in to my Virgin media app or access the Virgin media website by using my phone data. I have no way of checking the service status. TW15 area
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Rex
(@Lozraus) reported
from
London, England
@_MxMike @virginmedia It’s been down for us since 1am 😫
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Phil *******
(@SustyPhilC) reported
from
Merton, England
@virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!
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Mustakim.
(@Mustxkim) reported
from
London, England
Virgin Media moving weird. My wifi is working but for certain things. YouTube, IG, Disney+ is all fine but Safari, Twitter and other apps ain’t working. Fix up man. I ain’t paying all this money for daily issues @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bigmacca83
(@BigMacca83) reported
@danparker87 @ImKrayyzee @virginmedia spoke to me like crap because i cancelled my direct debit cause they had gone back on a contract and tried to charge me £30 extra a month. But complaint dont work
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asia
(@_seasoning) reported
@virginmedia -times that a manager will call me to talk about a compensation as funnily enough during my numerous calls to you all the workers refuse to connect me to a manager. I never received that call and I’ve wasted hours and hours of my time and money as I’m not having to call from-
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Better call Paul
(@globelimper) reported
@virginmedia why do you send letters suggesting a change of plan, and tell us to ring, then have a purely automated system which does not include the offer in your letter nor an option to talk to a person? Awful customer service.
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David.
(@david1collingt1) reported
@virginmedia Just cancelled. Appalling service. All I wanted to do was renew my contract. You may have a great product but the level of customer service is non existent
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Juri
(@gesichtzeintopf) reported
Did @virginmedia fire all their customer support staff again? I got a quick pay confirmation at the end of last month and it’s still showing as open. Can’t reach anybody.
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scott ferguson Скотт Фергюсон
(@scottofdarwen) reported
@virginmedia my wife has been on hold for at least 35 minutes your customer service leaves alot to be desired.... can you get someone to answer her call ??
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Eا𝖔n
(@saiflink202) reported
@MissLondon199 @virginmedia Fix my Wifi
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Eا𝖔n
(@saiflink202) reported
@virginmedia Yes status page showing everything is fine??, no WiFi, no wired network access
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Raz
(@raztweets) reported
@virginmedia “Construction”. If you told me this at the start I would never have signed up or switched mobile network. Will be in touch with @Ofcom.
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Wiess
(@Wiessam) reported
@virginmedia completely sick of your customer experience. I cancelled 2 months ago after waiting 4 months to be connected, and i am still being charged monthly for the temp data dongle provided even though was told it was also stopped!