Virgin Media Outage Report in Esher, Surrey, England
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The latest reports from users having issues in Esher come from postal codes KT10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Esher, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Esher and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Esher, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Paddington, Croydon, Acton, Ealing, Fulham, Streatham, Walton-on-Thames, City of Westminster, Islington, Camden Town, Kingston upon Thames, Balham, Slough and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Paddington |
||
| London |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| Acton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Esher, England
Latest outage, problems and issue reports in Esher and nearby locations:
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davep
(@g_davep) reported
from
Croydon, England
@virginmedia #sw16 #broadband poor service can you confirm if you have resumed normal service the broadband is down since yesterday sw16 4sd
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
I will now make a point of tweeting every time my @virginmedia broadband service is down so we can keep a live record of how often this happens. It will be a wild ride! (Down for the last 20 minutes, website also down for maintenance apparently).
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Neil Edwards CQ
(@nlpedwards) reported
from
Richmond, England
@virginmedia so, having been on hold for 25 minutes, then cut off, called back on hold for a further 15 minutes... cut off again. Your customer service is atrocious... I can hear @SkyHelpTeam beckoning... they were crap, but they were never this shit.
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia this has been a second night without answers or solutions. I’m a new customer whose kit arrived yesterday and I have no internet. Tomorrow morning 8am, will try again, this needs to be resolved asap. @richardbranson help a brother out. #internetdown #virginmedia
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Boris
(@gradinho97) reported
from
Kingston upon Thames, England
Well done @virginmedia! No internet for 38 hours and no improvement in sight. “Our engineers are working on the lines” my arse. You’ll loose a customer 👍🏼
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Billie Ing
(@BillieIng) reported
from
Lambeth, England
@virginmedia It won’t let me. That’s the issue
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Allison
(@afturain) reported
from
Richmond, England
@virginmedia They know they're taking to the right person because of all the other details, too. They are deliberately making it difficult. If I wanted to buy more from you there would be no problem.
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia I’ve been with your service for just over 24hrs and still no internet connection. This must resolved before the end of the week.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia deny one of the passwords I gave is correct. Their systems are appealing. As is customer service. Don't use Virgin Media. No good reasons for why their practices are in place.
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia your TV and Internet are down and there's a glib message on 150 saying you're always "improving services". Just so you're clear being down is not an improvement and a fix time of 17:30 is taking the Mick. #W02 @downdetector
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Billie Ing
(@BillieIng) reported
from
Lambeth, England
@virginmedia Broadband fixed - but still can’t get into my account. I joined you in August and it’s still not resolved... have tried phone, Twitter, text, asked the engineer f2f - no one can help
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia pick up the phone. Or reply to my messages on your app or SMS service. This is insane!
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Jon Ellacott
(@jonellacottCPFC) reported
from
Croydon, England
@AyoCaesar Problem is that Sky have no control over it, because its actually owned by Openreach. They own the lines for all providers, apart from obviously Virgin Media.
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia Some notice of planned works (a push notification in App) plus meaningful updates rather than platitudes would help please. Service is still intermittent but no further updates have been provided.
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Haston Oliveira
(@HastonOliveira) reported
from
Hounslow, England
@latoyaestella @TalkTalk @virginmedia and Sky’s customer service are better and no drops of speed I hear. That’s who I’ll be going to when I get rid of this rubbish (TalkTalk)provider and their service!
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia No fault in the area according to the link. Same as yesterday. There is an issue either with the line from the green box to the house or the hub or the configuartion of the hub not being able to receive any internet connection since it was first plugged in yesterday afternoon.
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Kimberley Morris
(@Kimmy_CPFC) reported
from
Croydon, England
@virginmedia Your 150 service is saying we owe you money. How can that be when the payment is due today and you take it by direct debit. Actually livid right now
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Mikey Schmikey 🏴 🏳️🌈 🇪🇺
(@mikeyplewis) reported
from
Islington, England
@moocowuk @virginmedia I’ve never lived anywhere that they’ve cabled up :/
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia Ok, thank you, I have a kind suggestion: Instead of me spending another 8hr shift calling (spending more money on charged calls), messaging, SMSing & tweeting #virginmedia Could you please send out an engineer to diagnose and solve the problem of #nointernet Thanks
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nik_masters
(@masters_nik) reported
from
Camden Town, England
@virginmedia Yes, the area has a fault. Expected to be resolved later this evening. However, that is @virginmedia fault , failing for which do not have service which we pay for. Pls. organise compensation. Have reported via phone as well. Thanks.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mike oconnor
(@me58598506) reported
@virginmedia Not good enough you pay for a service to work properly not just for the last hour I shouldn’t have to pay for it. Also I’m in a contract for you to supply a decent picture and I couldn’t even watch the under card.
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Earthling
(@erthngs) reported
@stevehudson84 @virginmedia It was the same for me! They’ve got some cheek downplaying it like this. And to respond saying the Joshua fight was okay so what’s you’re problem (it wasn’t, mine kept breaking up) is ***************. I’m going to pursue it.
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Kirstie
(@KGallagh23) reported
@virginmedia Yeah so the ‘bot’ said I’d get a reply within 4 hours and it’s now been 20 hours. So no help yet again.
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Anthony Killeen
(@MrQwest) reported
@virginmedia Hey, I've got a technical issue with my Hub and I need a replacement. I can't get any help off the phone line and the website support isn't much help either. How can I go about getting a replacement hub?
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Paul Mottram
(@PaulMottram5) reported
@virginmedia Pixilated on all the undercard fights and full blank screen with vigin error message at least 4 times and I'm pretty sure the 26 pound was to cover the whole ppv event not just the main event .poor service and a poor response from virgin
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Andrew Gahagan
(@AndrewGahagan) reported
@virginmedia Glad it was fixed for the ‘main fight’ however I paid £26 to watch all of the other fights too. Will there be compensation issues to users affected?
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Kevin the Grey
(@KevinTheGrey) reported
@virginmedia Thank you, I appreciate the issue wasn’t down to whoever is responding here but I watch live boxing to watch it live; after the event it’s not the same. Yes it was fixed for the main event but when it’s pay per view it really isn’t good enough! Meanwhile I won’t be calling...
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joseph langton
(@jnlangton) reported
@Mancman10 need to get through to #virginmedia tech help as i cannot get Amazon tv on the second box
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kwilliam
(@kwilliam111) reported
@virginmedia The issue was not fixed on my tv. Your insistence to the contrary is typical of your abysmal customer service. As I said, I have video evidence @virginmedia
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James Ratcliffe
(@jayratciffe88) reported
@virginmedia Virgin is an absolute crock of ****! I pay for your "fastest internet" which is utter ****! I will be requesting a partial refund atleast and will be cancelling by virgin media package. I simply can't take your shocking service anymore!