Virgin Media Outage Report in Esher, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Esher, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Esher and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Esher, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, City of London, Greater London, Camden Town, Croydon, City of Westminster, Islington, Paddington, Southall, Carshalton, Mitcham, Ealing, Coulsdon, Kensington and Hounslow.
| City | Problem Type | Report Time |
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 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
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| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Esher, England
Latest outage, problems and issue reports in Esher and nearby locations:
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia I never opted in so maybe you can do this for me
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Derek
(@derekxgl) reported
from
Kingston upon Thames, England
@virginmedia had broadband issue last Saturday, yesterday, and today. It's totally unacceptable, especially when wfh. Have to get contract cancelled because there is no other choice.
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia Every time I’ve called it’s been over an hour before I’ve given up. I just lose the will to live. Do you have an actual customer service that works? When I got through previously, they haven’t provided solutions. It’s a real let down in an otherwise decent offering.
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Chris
(@CWrighty7) reported
from
Windsor, England
@virginmedia can I get help with Broadband ? Been down a few hours but service checker says all good.
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
@virginmedia @virginhelp I very much appreciate the promptness of your response. Each day but answerphone is suggesting that it’s going to be completed by 3 pm (thats for the past three days) but it never is. In short, I want to know whether the problem’s in my home or “in the area“. Cont
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Vanessa Di Renzo
(@VanyRichardson) reported
from
Brentford, England
Has anyone else got problems with @virginmedia ? Many channels are blank
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samantha ellington
(@samrookc) reported
from
Hillingdon, England
Come on now poor mum with Alzheimer’sneeds her programs #virginmedia
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia I have never opted in so will check data protection to see if it’s even legal to communicate with me unwanted marketing garbage
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Vìncere.
(@VictorJ1987) reported
from
Brentford, England
@virginmedia seriously. Its been 5 weeks now, have you still not fixed the issues?! Can you then deduct 5 weeks of bill payments for us. Jeez.
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia I got through. They made it worse. Now nothing in my house works as wifi is down. They told me they updated some internal software. What?!? Please advise, as I’m in a worse state now than I was before the call.
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nuala burgess 💙
(@nualaburgess) reported
from
Hounslow, England
@virginmedia My internet is the issue. I do not own a TV. I rang and was told Ofom would decide if we're entitled to any kind of compensation. We just want a reliable internet service from @virginmedia.
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia It’s not letting me sign in. Can you check Wandsworth please?
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia why is my internet and TV down? 2nd time in a month, which is not acceptable when you’re paying over £100 per month. Please resolve this asap
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
@virginmedia @virginhelp Most importantly I’ll be grateful if you would answer the issue that I cannot get a human to respond. The only time that there is a human option is when one wants to press the button to leave for Virgin.
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Alessandro Giudici
(@giudicialex) reported
from
Hillingdon, England
@virginmedia Our broadband has always been on and off all day on top of tv not working on any channel. Impossible to work properly today. News on broadband?
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia service just gets worse and worse. 3 days with no TV service whatsoever, and now no Internet either in SE7. It's simply not good enough anymore. Your service has been declining rapidly for over a year. Sort it out please.
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nuala burgess 💙
(@nualaburgess) reported
from
Hounslow, England
@virginmedia And internet in W4? It's been down all evening and atrocious all week...what's going on?
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia Nope as am disabled often with no access your service is awful
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginhelp @VMO2News @virginmedia Hi I am trying to log in to my account. Looks like my mail is wrong, my DOB is wrong and my mum maiden name has changed. Do Virgin has some technical issue. Because I have feelings that contract coming to an end....Virgin want 💰💰💰
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Will Rostron
(@willrostron) reported
from
Merton, England
@virginmedia having WiFi issues in SW19 - can you let me know when it’s due to be fixed?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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lady up a ladder
(@Glynis_Labrum) reported
@virginmedia Top service so far , merry Christmas x
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Jonathan Pipe
(@pipey59) reported
@virginmedia No probs ! Just weird as we had same problem with charger for other phone we had through yourselves on contract and charger got replaced ! Never mind will buy new ione !!
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Jude
(@Jude03401420) reported
@virginmedia I'm all ready given time more than 24h You know, now my child in the school emergency school trying to contact my number number it not in the service they have to contact to second alternative number for the emergency
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Tim
(@timashton1979) reported
@virginmedia Yes, I raised 1 complaint with an agent, spoke to a 2nd agent who informed me that a complaint hadn't been logged, nor was there a recocord of the conversation, which as we both know is contrary to your legal obligations. which is why I say #corrupt and #ofcom should be aware
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Kerrie 🇬🇧
(@Kerrie2k_) reported
@virginmedia Sorry if I seemed a bit rude before.
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kasey b
(@kaseyb03439912) reported
@virginmedia what the actual **** is up with you’re wifi? I can’t even access the link to see if it’s an area connection problem! Tell me if it’s down in south Oxfordshire as you’re ******* route won’t work with my o2.
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FM Rasher
(@FmRasher) reported
@virginmedia - my broadband is down and conveniently I can’t log an issue if eligible for compensation. I’m a home worker and need the internet!
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Mark Arnott
(@Arni_UK) reported
@virginmedia fibre internet access was down 1 hour. Bournemouth BH9 1en. Router rebooted - no joy - then service restored after waiting
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Gallery Antiques, Vintage and Collectables
(@galleryantiques) reported
@virginmedia Virgin CS promised to call me back today at 1pm, no one has bothered to, makes me feel like a non valued customer, especially as I have been a loyal customer over 20 years.
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Simon Lee
(@smoon_lee) reported
@KenyonPhill @virginmedia Yeh, this is why at times I just prefer to self-host stuff, Least I can fix it when it has an issue over outsouring it.