Virgin Media Outage Report in Esher, Surrey, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Esher, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Esher and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 06: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Esher, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hammersmith, Godalming, City of Westminster, Guildford, Southall, Paddington, City of London, Fulham, Leatherhead, Redhill, Hayes, Woking and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Internet | |
| Hammersmith |
Internet | |
| Croydon |
Internet | |
| London |
||
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Esher, England
Latest outage, problems and issue reports in Esher and nearby locations:
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VM
(@BowTieMendoza) reported
from
Kensington, England
@Queen__Leiaa @virginmedia did this me 5x , sch install in Feb now saying end of July, each time with text night before and reply chat never worked, I even got 2 differ answers on the same day, engineer said no one home then told engineer never came to work
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Tuffcub
(@Tuffcub) reported
from
Lambeth, England
Had many years of perfect service from @virginmedia broadband but its now dropping off about once a week. Very annoying.
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Sofia Hayat
(@sofiahayat) reported
from
Wandsworth, England
@virginmedia BT allow you to stop your contract immediately if they do not provide the service paid for. Your customer service is atrocious. My business has suffered, I paying to use my mobile Internet instead of my broadband and I cannot finish my masters assignment as I have no internet
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
Cont… @virginhelp @virginmedia What can be so difficult that a COMPETENT team of engineers can’t fix in these days. The fact is we believe that virgin are a team of incompetents and the time has come for us all to leave Virgin. You are a disgrace.
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Rhys
(@_RhysThorne) reported
from
London, England
@virginmedia have to be *the* most unreliable WiFi providers. 2 days with no internet and it’s still not working!
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Nick Batch
(@WashedBatch) reported
from
Guildford, England
Does anyone know a broadband provider which does same day setup Or fast setup? Virgin media keep letting me down with it and have useless support…
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Nick ******
(@nickhooker) reported
from
Kensington, England
@virginmedia has the very worst customer service of any company I have ever had to deal with. If you value your sanity DO NOT sign up with them to provide anything!
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia please sort your systems and processes out. I was due a call yesterday to discuss a complaint. Only to not receive it and for you to replicate the same error. #virginmediadown
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Jeremy Shackleton
(@shackmeister) reported
from
Croydon, England
Dreadful sales call from @virginmedia. I need broadband, Sky & BT sports. Best deal requires having a load of unwanted extras apparently. No attempt to qualify my needs just clearly underpaid & commission desperate sales staff relying on a very bad script. #badservice #badselling
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Stephen Reid
(@stephenpaulreid) reported
from
Hounslow, England
@simonlevans @virginmedia I can only send you good wishes and kind thoughts. Their 'customer service' seems to redefine any expectations you may have previously held about such contact.
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Zahida
(@zkhussain) reported
from
City of London, England
@virginmedia can you please answer your phone as I want to cancel my contract. Or give me an alternative number to contact you on.
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Sofia Hayat
(@sofiahayat) reported
from
Wandsworth, England
31 mins on the phone to virgin media...noone has solved the issue.. I just want to leave the service now..paying £98 pcm for no service.. I just paid fir June and I have no broadband for 3 days. @virginmedia #virginmedia
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
cont/- Every 2/3 hours you say that it is going to be fixed within three or four hours. It has not. We could not give a **** about £8 compensation per day. You are costing us thousands of pounds in lost revenue for those of us working from home. More @virginhelp @virginmedia
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🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁
(@sospainter) reported
from
Redhill, England
TWITTER HELP PLEASE Want to bin @virginmedia after 20 odd years loyal usage. Ideally just need a broadband service. How do you go about it. Don’t want to be left with no broadband.
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@virginmedia not bad, only been hanging on the phone for 20 minutes so far, crap service
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Joseph Machta⭐⭐
(@pepemac27) reported
from
Kensington, England
@virginmedia hey there. Our broadband has been down since yesterday and the estimated fix time keeps being put later and later. My wife is working from home today so it's pretty impossible. Please could we have some sort of replacement dongle in the mean time?
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VM
(@BowTieMendoza) reported
from
Camberwell, England
@virginmedia After 4 months of saying street works on going just got call from @virginmedia construction team that my building is not serviceable and not able to provide service how is this even allowed #virginmedia #poorcustomerservice
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Sofia Hayat
(@sofiahayat) reported
from
Wandsworth, England
Just got ready to workout isung my EMS suit as I can't stand on my feet fir excersize after my operation. BOOM!! suit doesn't work because I have no I telnet fir over a week!!! @virginmedia and they are charging me to leave them
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
@virginmedia Your bland response is no different to the info being said on your website. Rather than tell everyone that the fix will be ready in a few hours (as you have done for the past three days), why not tell us what the problem is and stop giving us false hopes. Your response please.
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Cenk KIRAN👨🏻💻🚀
(@cenkkiran) reported
from
Merton, England
Hey @virginmedia broadband is off AGAIN! Do we need to wait on call for at least 50 mins to reach technical support?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lils M
(@themixedwon) reported
@virginmedia Right so you're saying what I'm paying for means I need to have an ethernet cable to every device, including my phone? There's no mention in your response of any help or any indication of when this will be fixed??
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dawn hare
(@dawnhare1) reported
@virginmedia not responding to phone calls internet is generic response and you don’t answer Twitter 0/10 for customer service.
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S
(@szjszjszj) reported
@folkwhore_ @Crawfy2k9 @virginmedia Absolute joke your service a joke
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Dominic Strong 🇬🇧
(@Dstrong1991) reported
@virginmedia i have 200mbps package and I’ve only got 23mbps download speed, is there a technical problem in the Luton area?
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tony p hatch
(@tonyphatch1) reported
@virginmedia Had enough WiFi absolutely pony , paying top dollar and can hardly get any coverage in my area for months now !!!!!! Spoke to customer care in the uk , gotta love the Geordie accents!!!!! Try rebooting your rooota man !!! Yeah done that !!! Still no coverage !
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S
(@szjszjszj) reported
@AquariusDg @virginmedia Agree and we had no wifi all day- not fun no Wifi or TV etc in lockdown and the joke is Virgin customer service inform you to track via virgin website- a bit hard with no wifi- do the maths Virgin !!!
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Cpt. Ralph
(@Te_Witt_Te_Woo) reported
@bobthe_dolphin @virginmedia We had the same issue...had to get a BT hub thingy to make sure the whole house had decent speed.
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Top Totty
(@daddytotts) reported
@john_nufc42 Don’t know which is next ... I’ve got Virgin Media which I’m happy with and generally doesn’t cause me any problems ... I use only internet connection for everything .. computers, all TV channels, tablets, phones (all the wifi) Netflix, Prime etc and don’t have a problem.
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Gringogaz
(@gstevenssmith) reported
@virginmedia ABSOLUTE WASTE OF TIME trying to get through to cancel an account. Literally 3 hours on the phone being passed around 4 times to then be cut off! Great at taking your money but **** at customer service.
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Dr Catherine Dormor
(@catherinedormor) reported
@virginmedia can you give an update on restoring the tv? I’ve paid for a box set and now unable to watch two nights in a row, most on demand tv unwatchable too. Internet and tv have been terrible all over Christmas, which given the amount in paying per month is forcing me to jump