1. Home
  2. Companies
  3. Virgin Media
  4. Guildford
Virgin Media

Virgin Media outages and service status in Guildford, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 34 outage signals in the last 24 hours around Guildford, including 34 direct reports.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • The most recent signal from this area was received May 14, 3:50 PM GMT+1.
  • 69% TV (69%)
  • 23% Internet (23%)
  • 4% Wi-fi (4%)
  • 2% E-mail (2%)
  • 2% Total Blackout (2%)

The latest reports from users having issues in Guildford come from postal codes GU2 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 14: Problems at Virgin Media

Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Woking, Farnborough, Ashtead, Guildford, Aldershot, Addlestone, Camberley, Fleet, Walton-on-Thames, Chertsey, Leatherhead, Horsham, Weybridge, and West Byfleet.

CityProblem TypeReport Time
Woking Internet 8 hours ago
Woking TV 9 hours ago
Farnborough TV 10 hours ago
Ashtead TV 10 hours ago
Guildford TV 10 hours ago
Aldershot TV 10 hours ago

Nearby cities with recent reports

Farnborough

11 recent signals

10 hours ago
Camberley

8 recent signals

10 hours ago
Aldershot

5 recent signals

10 hours ago
Woking

4 recent signals

8 hours ago
Addlestone

2 recent signals

10 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • GeoffRogersEU
    Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England

    @virginmedia Internet down in KT12. Any idea when it will be fixed ?

  • psjarlo
    _jarl_ostensen (@psjarlo) reported from Guildford, England

    Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia

  • danjsaunders
    Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.

  • TimSBourne
    Tim Bourne (@TimSBourne) reported from Wokingham, England

    @virginmedia I'm sick of explaining this again & again - see previous tweets & msgs to VM. It isn't even noted - yesterday 2nd line support looked at my ticket & said I'm "not receiving any emails" NO NO NO! Just emails with etickets attached, even tho get non ticket emails from same sources

  • BagshotTwit
    Paul Austin (@BagshotTwit) reported from Camberley, England

    @virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.

  • WillHeadley1
    Will Headley (@WillHeadley1) reported from Esher, England

    @virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here

  • wearliegig
    Wendy Earle (@wearliegig) reported from Guildford, England

    @virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.

  • paulineayres
    PaulineAyres-S/W (@paulineayres) reported from Blackwater, England

    @virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔

  • pmross
    Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.

  • vserafino19
    Vito Serafino (@vserafino19) reported from Farnborough, England

    @virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers

  • woodyturts
    Alex Turton (@woodyturts) reported from Farnborough, England

    @virginmedia service down in GU14?

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

  • pmross
    Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?

  • P4TTL
    Patrick Smith (@P4TTL) reported from Chertsey, England

    @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

  • SarahJoLindsay
    Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @virginmedia Of course no change.. nothing has been done..? How can I speak to someone, anyone at Virgin media? I can’t even cancel my contract on line.

  • tashaj1984
    Natasha Gorrie (@tashaj1984) reported from Farnborough, England

    @virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process

  • flyingjok
    John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?

  • nicocary
    Nico Cary (@nicocary) reported from Cobham, England

    @joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

  • CraigHannan4
    Craig Hannan (@CraigHannan4) reported from Tongham, England

    @virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • WELSHDRAGON135
    MICHAEL (@WELSHDRAGON135) reported

    @virginmedia Paying for a service we cannot access . My contract is up soon 👋👋👋

  • let_music
    let the music play (@let_music) reported

    Anybody thinking of taking out a contract with @virginmedia please please please don’t bother they are useless, **** internet, service that is constantly going down every other week and the price is a rip off, my contract is up so I’m off from them

  • EnglishBob714
    English Bob 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@EnglishBob714) reported

    @virginmedia @5IMON_ Send messages to those affected, and provide the service you are actually paid for!!

  • Luda_6550
    Luda 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Luda_6550) reported

    @virginmedia I am in desperate need of help, my tv isn’t working properly, the phone line I been given tells me it’s not available. Once I got through giving it my account number it doesn’t recognise my account number. It’s turning into nightmare. Can you help

  • darrenwhitehall
    Darren Whitehall (@darrenwhitehall) reported

    @virginmedia can someone tell why is my tv service not working . None of telephone number for the company seem are not working either and network status does not either this is absolutely terrible customer service

  • premitrom
    Premitrom (@premitrom) reported

    @TheMorrisLand It was down for a couple of hours after 10:30 but came back. But only for an hour or so. Now 13:08 the problem has returned #virginmedia

  • norbertsteelez
    Norbertsteelez (@norbertsteelez) reported

    @virginmedia No TV channels all day. Just pixelated pictures. Tried the the website and it cannot check the service for my area. Pretty poor and amateur. And all we will get is a meaningless apology. What would happen if I held back my payments for a period of time and then apologising?

  • gladders1
    Elaine Gladman (@gladders1) reported

    @virginmedia what is going on with our tv services today one minute it ok now it’s not working again sort it out

  • Blue_Cav
    Carl Cavell (@Blue_Cav) reported

    @virginmedia Been a while now, to get compensation for lack of service you need to inform you. Yet ironically the website doesn't recognise customer accounts. Might tell Alainis Morrisette now.

  • Medzy1506
    Ahmed Mohamed (@Medzy1506) reported

    @virginmedia Been down since approx 9am this morning and still not resolved.