Virgin Media outages and service status in Guildford, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Guildford, including 0 direct reports.
- The most common problems reported in this area mention Internet, E-mail, and Wi-fi.
- The most recent signal from this area was received Apr 2, 7:38 PM GMT+1.
- Internet (40%)
- E-mail (20%)
- Wi-fi (20%)
- Phone (20%)
The latest reports from users having issues in Guildford come from postal codes GU2 and GU1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Guildford, England
The most recent Virgin Media outage reports came from the following cities: Ashtead, Farnborough, Walton-on-Thames, Leatherhead, Guildford, West Byfleet, Camberley, Woking, Fleet, and Aldershot.
| City | Problem Type | Report Time |
|---|---|---|
 Ashtead
|
Internet | 3 days ago |
|
Farnborough
|
Wi-fi | 6 days ago |
|
Walton-on-Thames
|
Internet | 7 days ago |
|
Leatherhead
|
9 days ago | |
|
Guildford
|
Internet | 10 days ago |
|
West Byfleet
|
Internet | 20 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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DimiD (@DimiD35089880) reported from Camberley, England@virginmedia We have engineer booked for today to see what is the issue as since I upgraded never had such a bad service experience for the last 12 years with @virginmedia
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Marti Jerrard - K74 (@K74Marti) reported from Farnborough, England@virginmedia I have followed every instruction as advised. Turned off, set, check status and even network issue in area.. it just keeps dropping out daily with no know issues. It’s as if faster broadband has actually slowed it all down! Pse sort it out
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CM40 (@CM40UK) reported from Blackwater, England@virginmedia Sadly I am not, as I have never any compensation for the lost of my connection, I lost Wi-Fi for about hour yesterday but as normal virgin media are not up holding its guarantee. I an@self-employed and the one thing I rely on is my internet connection.
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Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England@virginmedia TV and internet down in KT12. Went off at once about 10 min ago. Anyone else experiencing this?
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DimiD (@DimiD35089880) reported from Camberley, England@virginmedia Upgraded to volt500 from 350 and speed haven’t changed now 3 weeks despite your engineer changed the hub him self still same shame I been loyal customer for the last 13 years
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CM40 (@CM40UK) reported from Blackwater, England@virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!
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Paul Riddell (@shombell) reported from Ash, England@vmbusiness total loss of internet service again in GU12 area. Becoming a regular occurrence, almost weekly!
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CM40 (@CM40UK) reported from Blackwater, England@virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.
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CM40 (@CM40UK) reported from Blackwater, England@virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty
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Marti Jerrard - K74 (@K74Marti) reported from Farnborough, EnglandEveryday this week and again today @virginmedia has stopped working… constant resets and in some cases down for 3-4 hrs at a time which is preventing work, training, education & entertainment! Come on #Virgin sort your reliability out pse
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Thom Gibbons (@TheBadgerG) reported from Farnborough, England@virginmedia Yes, zero issues in area for broadband, pulled apart and reset the router numerous times. It just keeps wanting to download new settings, works for a bit and then fails. Engineer now booked for next Wednesday which is an eternity running my business from home.
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DimiD (@DimiD35089880) reported from Camberley, England@virginmedia can’t even set up hub properly. 3 weeks since I upgraded my speed and I receive still the same but they keep insisting (we made changes will approve by tomorrow) REALLY!!! Is technical support think we are so stupid. Get a grip @virginmedia next stop complaints
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CM40 (@CM40UK) reported from Blackwater, England@MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia My problem is that the fix time is 24 hours! That’s really not ok
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DimiD (@DimiD35089880) reported from Camberley, England@virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted
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Tim Hole (@TimHole) reported from West Molesey, England@virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.
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Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England@virginmedia Yes but it just tells me to check my hub. TV has gone down as well so it looks like a cable issue and not internet. It’s not telling me anything else. Please can you check. Post code is KT12 3. And I’m not the only one !
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!
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Tim Bourne (@TimSBourne) reported from Wokingham, England@virginmedia I'm sick of explaining this again & again - see previous tweets & msgs to VM. It isn't even noted - yesterday 2nd line support looked at my ticket & said I'm "not receiving any emails" NO NO NO! Just emails with etickets attached, even tho get non ticket emails from same sources
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adlam (@AdlamGaming) reported@virginmedia Hi there, I can confirm I'm able to receive text messages from others. Is there a certain department on the more general VM side that I can ring who might be able to help? I find the virgin mobile side of it a little difficult to express myself with at times.
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Abigail Cleverley💙 (@abigailsarah96) reportedI am the owner of a virgin media internet/telly/phone package and I’ve never felt more adulty.
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The Korova Milkbar (@FishInky) reportedI am currently approaching my 2nd hour on the phone to you this morning after being cut off 30 mins in by a Virgin media worker who put the phone down upon answering. Is this your usual treatment of 10yr customers?
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HRcolins4ever(model CM678EDG)🇬🇧 (@HayleyColins) reportedInternet is down YET AGAIN!!!!!!! You are rubbish @virginmedia
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Matt Pountain (@Mpountain) reported@Turnado @virginmedia Even better, told that we are not due to compensation as it’s an ‘area outage’ AND - as of next month they have put our monthly bill up by an extra £3.50. Looking into other providers now, can’t wait to leave quite frankly.
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Nathan Aviss! (@Nav1ss) reported@virginmedia I have been trying to contact you all morning to support. Yet the phone line keeps cutting off and the online web chat I'm getting no reply! #CustomerService
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IMr Rebel-Facebook Gaming Partner-Sneak Partner (@IMr_Rebel) reported@virginmedia No issue showing at all over the weekend and still had poor internet
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Michael (@Michael_Dunn4) reported.@virginmedia once again providing an absolutely atrocious service.
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wayne fisher (@waynefisher1975) reported@virginmedia how come you wont give existing customers (been with virgin since you took over ntl)the same price as new customer #unfairpricing
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Sue Wetherall 💙 (@SueWetherall) reported@virginmedia Hi John, thanks for the reply. Well I was on chat for 40mins giving security details & such like to Ganesh ; then he told me I had to wait to be connected to Customer Relations/retention team which could be up to a further half an hour wait? So could you help?