Virgin Media Outage Report in Guildford, Surrey, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Guildford come from postal codes GU2 and GU1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Guildford, England
The most recent Virgin Media outage reports came from the following cities: Ashtead, Farnborough, Walton-on-Thames, Leatherhead, Guildford, West Byfleet, Camberley, Woking, Fleet, and Aldershot.
| City | Problem Type | Report Time |
|---|---|---|
 Ashtead
|
Internet | 2 days ago |
|
Farnborough
|
Wi-fi | 5 days ago |
|
Walton-on-Thames
|
Internet | 6 days ago |
|
Leatherhead
|
8 days ago | |
|
Guildford
|
Internet | 9 days ago |
|
West Byfleet
|
Internet | 19 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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jack (@charliehart1985) reported from West Molesey, England@virginmedia still having issues with Netflix still not working on my tv
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David Howorth (@dhoworth1) reported from Esher, England.@virginmedia I have had no broadband for nearly 24hrs, an area issue apparently and you have a fix time of 03/02/20!!! #nothelpful #peedoff
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Sue Crayden (@CraydenSue) reported from Leatherhead, England@virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast
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Najm Khan (@rohaaminho) reported from Farnborough, England@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
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All About Hair (@andrea_crosby) reported from Farnham, England@virginmedia how do I cancel a subscription on one on my boxes , also do you offer discount with a defence discount card
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alex barnicoat (@BarnicoatAlex) reported from Chertsey, England@virginmedia Have been trying to contact customer services through chat and phone for the last 5 days. We went through the broadband order process. Reference number WS6730830. We are no longer moving due to COVID so need to cancel this. Please help.
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Marti Jerrard - K74 (@K74Marti) reported from Farnborough, England@lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.
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All About Hair (@andrea_crosby) reported from Farnham, England@virginmedia so I called up to discuss my package I literally wonder who you employ so so unhelpful not rude just unhelpful , plan b find a new package myself
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David Howorth (@dhoworth1) reported from Esher, England@virginmedia Still no broadband and no communication. Why do I the customer have to chase you to get an update. Why do you not contact me - email/call etc #poorcustomerexperience
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gary marshall556 (@GMarshall556) reported from Ashtead, England@virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!
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GeraldineMcCambridge (@gerimcc) reported from Aldershot, England@virginmedia Truthfully, your engineers are hopeless. WiFi is not working properly throughout the flat and I pay you lots of money for a bad service..
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Bill Adams (@theworstbill) reported from West Molesey, England@Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!
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John Neilson (@flyingjok) reported from Camberley, England@dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!
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Anthony Cole (@ACLondon) reported from Chobham, England@virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond
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Najm Khan (@rohaaminho) reported from Farnborough, England@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
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Sian Prime (@SianPrime) reported from Guildford, England@virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.
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GeraldineMcCambridge (@gerimcc) reported from Aldershot, England@virginmedia @Virgin_Victoria For a start my phone keeps coming up as no service available and your csa says I need a new sim card,!!!! WiFi in my flat is rubbish and keeps dropping out. They won't come out to look. Have complained 10+ times but no one cares. So after 20+ loyalty to your company I expect more
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James Snyder (@StJamesofFleet) reported from Fleet, England@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
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All About Hair (@andrea_crosby) reported from Farnham, England@virginmedia They are not much help , I’ll look around first see if there are better deals
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GeraldineMcCambridge (@gerimcc) reported from Aldershot, England@virginmedia I just paid my bill on the phone. Via automated service. Its taken pmt. Now on hold for 35 minutes.. Don't even know why.. Any answers
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Robin Torrie (@torrierob) reported@virginmedia Hi, 3.5 hour and no progress now. Can you help please? Thanks
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tracy curtis (@tcurtis47) reported@MartinSLewis I have just received my letter re the increase, I currently pay £49.15 and they are increasing it by £15!!! Wtf! @virginmedia guess I'll be leaving then 👊
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Matt Coley (@DiggingJCB) reported@virginmedia Maybe so but it was widely advertised in the press earlier in the week that rise would be around 14%. Also interesting to see you can immediately jump on a tweet I never even tagged you I but can't answer live chat or the phone without horrendous delays.
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Robin Torrie (@torrierob) reported@virginmedia Then why did your colleague tell me to factory reset my TiVo box? I now have no tv service at all. This is a joke
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BlitzerGirl (@BlitzerGirl) reported@FriendlyGuyTTV @virginmedia I had endless issues with virgin media, so glad I'm able to get @Hyperoptic in my new place, just waiting on the install.
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ste (@ToffeeSuffering) reported@virginmedia Then you’re massively out of touch with your customers. As your service is no different to sky et al.
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#RESPAWNrecruits 🎟 The Hellfire Show (@TheHellfireShow) reported@FriendlyGuyTTV @virginmedia Not had any issue’s in my area that I’ve seen
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Saiѕσηѕ ιη тнє Abуѕѕ (@AdySaisons) reported@TheCellarMonk That sounds great then. Virgin media are just hiking up their prices here by 15% or so but not offering anything in return. I think they are just doing it because everything else is shooting up in price too. Wouldn't have these issues in my French chateau that's for sure!
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Maj (@jonnypique) reported@MoneySavingExp the bully boys @virginmedia sold me a "better" deal mid-contract then proceeded to give me something that I hadn't agreed to. I've now spent over 10hours over the last month trying to fix this, even cancelling my contract...
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Maj (@jonnypique) reported@virginmedia it's impossible to get a resolution on an outstanding complaint from you, and I am being passed from pillar to post. And all down to an error by one of your agents! Have had to call you 10 times or more in the last month and still no closer to solving!