Virgin Media outages and service status in Guildford, England
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Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Guildford, including 1 direct report.
- The most common problems reported in this area mention Internet, Phone, and TV.
- The most recent signal from this area was received Aug 3, 1:59 PM GMT+1.
- Internet (60%)
- Phone (15%)
- TV (10%)
- E-mail (5%)
- Total Blackout (5%)
- Wi-fi (5%)
The latest reports from users having issues in Guildford come from postal codes GU1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Guildford, England
The most recent Virgin Media outage reports came from the following cities: Guildford, Addlestone, Chertsey, Fleet, Yateley, Camberley, Farnborough, Lindford, Walton-on-Thames, Aldershot, Horsham, Surbiton, and West Molesey.
| City | Problem Type | Report Time |
|---|---|---|
 Guildford
|
Internet | 19 hours ago |
|
Guildford
|
Internet | 3 days ago |
|
Addlestone
|
TV | 5 days ago |
|
Guildford
|
Internet | 7 days ago |
|
Chertsey
|
Internet | 9 days ago |
|
Fleet
|
Wi-fi | 11 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Vito Serafino (@vserafino19) reported from Farnborough, England@virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr
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Lee James (@winetaff) reported from Esher, England@virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.
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Callum Penny (@callum_penny) reported from Fleet, England@virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code
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Wendy Earle (@wearliegig) reported from Guildford, England@virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.
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jox (@Jotwinn) reported from Cobham, England@libertyglobal I use virgin media wifi and broadband have been a customer for little under a year now and have spent all day on the phone with them I am a priority customer as I have medical equipment that needs wifi to transmit readings to hospitals and they said they would
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@GuseensLV @virginmedia Ah man, I’m with ya. 350MB here was fab until 16 days ago. Been “OK” today, had a relatively stable connection but it never crept over 10MB and that was if I was lucky *sigh*
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Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England@SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!
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Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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Peter ***** (@hoarp001) reported from Fleet, England@virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?
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Nico Cary (@nicocary) reported from Cobham, England@joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩
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Tim Hole (@TimHole) reported from West Molesey, England@virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.
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Ash まじめ (@ASHVllN) reported from Esher, England@virginmedia Shouldn’t I be eligible for a reasonable compensation for paying for a service that I’m not actually receiving?
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Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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PaulineAyres-S/W (@paulineayres) reported from Blackwater, England@virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔
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Becky Morrish (@BeckyMorrish13) reported from Camberley, EnglandUseless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?
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Alex Turton (@woodyturts) reported from Farnborough, England@virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.
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Iwona Sadowska (@IwonaSadowska) reported from Esher, England@virginmedia is it a joke? No network for two hours already? I have important work to do… £200 for broadband monthly not enough to keep the network going??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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meeeee (@baldiecute5) reportedJust about had enough of this company and haven't even been connected yet ! Engineers turning up on wrong day or not at all ! Customer servicea shockingly hard to understand! And pretty useless , last chance tomorrow before I cancel transfer @virginmedia
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Dety (@Dety0) reportedLove tech like this WAS-110 XGS-PON SFP is a a module that allows you to bypass most USA/CA routers (AT&T's BGW320, Virgin Media's Hub 5X, or Bell's Giga Hub) by copying info from your router to this module and insert into a third party router or media convert from SFP to Ethernet to a router Get better stability, performance, and stronger QoS settings / firewall etc compared to the default setup I hope 1 day i find someone that needs this done
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Raymond Watts (@raydwatts) reported@virginmedia I have still recieved no response from your help team
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MrBazza 🎬 (@MrBazza) reported@virginmedia I logged a complaint a few weeks ago regarding mis-sold broadband rate. I rejected your initial offer in writing, then spent over 1 hour on hold only to be promised a callback in 20 minutes that never happened. Please check my complaint.
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Sophie 🏳️🌈 (@FarrantSoph) reported@virginmedia really disappointed with the customer service I received today. Phoned to cancel my tv package (my contract ends in 41 days) I only require broadband. More in comments.. @Ofcom
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Jack Ball (@j_ball13) reported.@virginmedia your bereavement team are a nightmare. We’re trying to transfer account from my deceased parent but we’ve been told we have to immediately cancel within 24 hours? Baring in mind we haven’t got anything else sorted to continue? Is this policy you promote to everyone?
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Mark Oram (@markoram1) reportedAnd goes on more broken promises of a call to resolve , if you have the opportunity leave @virginmedia as soon as you possibly can .
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Jindu (@Phils_Cassidy) reportedGood afternoon everyone I’ll briefly share my POV on choosing a good proxy. Here are the 3 major things you must check before using any IP: 1. ISP (Internet Service Provider) This is the most important factor. Think of it like our local networks — Glo, Airtel, MTN, or 9mobile. Always pick residential consumer ISPs (e.g., AT&T, Comcast for USA; Telstra/TPG for Australia; Virgin Media, BT, Vodafone for UK) instead of datacenter providers (DigitalOcean, AWS, Choopa, etc.). Websites easily flag datacenter IPs, but residential ones look like normal users on home Wi-Fi or mobile data. 2. Fraud Score / IP Reputation Before binding the proxy, test it with tools like Scamalytics, IPQS, or Pixelscan. • ✅ Low Fraud Score (0–10) = Clean & safe. • ❌ High Fraud Score (30+) = Avoid. It will trigger CAPTCHAs, bot detection, or shadowbans. Also check it’s not blacklisted on major spam databases. 3. IP Range (First 3 Octets) Not all ranges from the same ISP perform the same. Some subnets get abused over time. Australia examples: ❌ Avoid: 1., 101., 110. ✅ Good: 124., 121., 120. (Telstra) | 80. (TPG) UK examples: ✅ Good: 86., 80. (Virgin Media) | 82., 78. (BT) Pick the right ISP and you’ll rarely get flagged. This was the main issue a lot of people faced with services like Outlier and Handshake. What proxy challenges are you currently facing? Drop them below
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me (@helentink) reported@virginmedia your customer service..wow..wat can i say. Double our bill then say nothing you can do to help with offers and will juat charge us a 500 pound cancellation fee...you obviously dont care about long term customers...
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Mark Oram (@markoram1) reported@virginmedia inc movies & sport & 1gb broadband all for a lady who has never used either and only sends the odd email . We have just spent another evening waiting another missed call and still no response to an email we sent a couple weeks ago . This is all causing her distress .