Virgin Media Outage Report in Guildford, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Woking, Camberley, Farnborough, Fleet, West Molesey, Aldershot, Leatherhead, Addlestone, Godalming, Ashtead, Guildford, Horsham, Walton-on-Thames and Weybridge.
| City | Problem Type | Report Time |
|---|---|---|
 Woking |
Internet | |
| Camberley |
Internet | |
| Farnborough |
||
| Fleet |
TV | |
| West Molesey |
Internet | |
| Aldershot |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
-
Alice
(@alicebees1) reported
from
Esher, England
@virginmedia Hi! Our WiFi is constantly dropping out and not working even when the lights on the box look fine. And it can’t even reach around the whole house and it’s definitely not a big house! Is there any way you could sort it out as it has been a problem for a while. Thanks.
-
All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia No I see nothing , I’m a mere customer , it’s all ok now
-
Cleo Sharp
(@Shotgooner) reported
from
Aldershot, England
@virginmedia I have constant problems the Wi Fi signals only 2 meters customer service is awful why is this problem continue box Formerly an NTL Customer.A new hub wold be useful,Call Centre does not communicate.A visit from your Man in a Van would be useful!! Await a reply wors
-
All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia No my WiFi was stopping and starting , Iv never signed in
-
Martin Rowan
(@martinrowan) reported
from
Wokingham, England
@dowenb @highlight If you’re using Virgin Media cable then this isn’t the same technology as the rate adaptive technology used in ADSL and VDSL, so you don’t have a sync speed to monitor. One issue you can have with Cable can be an increase in latency especially under load.
-
Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia no fault on your site…. but I’m reconected now. I will make a note of how many times it goes down over the next couple if days
-
Ed Vokes-Mclean
(@EJVMcLean) reported
from
Farnborough, England
@virginmedia is on demand and catch up showing faults as mine is not working again been playing up for two weeks now Gu14 9 area
-
Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Still no service......
-
Ady
(@GoFastAdy) reported
from
Fleet, England
@virginmedia not even a reply = customer support 🙄
-
Alex Buchanan
(@AlexBuchanan3) reported
from
Guildford, England
@virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....
-
Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Message says service will resume at 10.15 but we’ve had these messages every day & still nothing.....
-
Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
On the phone for an hour. SORT YOU CUSTOMER SERVICE OUT! #CustomerExperience #CustomerService #virgin #virginmedia #Loyalty
-
Ady
(@GoFastAdy) reported
from
Fleet, England
@virginmedia my Internet is down in fleet hants any idea when this will be fixed 🤔
-
Becky Morrish
(@BeckyMorrish13) reported
from
Camberley, England
Urgh @virginmedia are naff completely incomatant staff giving completely the wrong information and now won’t let me cancel awful service I’m now looking to @skyuk to give me a better service
-
Max Hurst
(@MAXLOTUS) reported
from
Guildford, England
@virginmedia Thinking of moving you phone and broadband to virgin media, DON'T do it, life is to short and their customers service is shit! #virginmedia #shitservice
-
Sowmya Mukund
(@SowmyaMukund) reported
from
West Molesey, England
Virgin media disasters! WIFi & Tv services are full down, unable to work from home 😡
-
Chris Shepherd
(@shepherd_1972) reported
from
West Molesey, England
@virginmedia I take it service is up the wall again. !!! Been so temperamental today it been to frustrating. Seriously thinking about leaving again. Worst thing you don’t inform your customers and your service status tool is so crap since it’s always green and working fine
-
Max Hurst
(@MAXLOTUS) reported
from
Guildford, England
@virginmedia I have just spoken with your complaints department who were very helpful, after spending hours talking to your offshore customer services who were useless, my complaint ref number is COM103338415 if you wish to help!
-
Oliver Reid
(@Eggybread18) reported
from
Ash, England
@virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!
-
Jo McGowan
(@guildfordjo) reported
from
Guildford, England
@virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
chick
(@chick28852596) reported
@virginmedia Listen,we’ve had 4 engineers out in the last 4 weeks,each of them has told us to cancel our contract with you and go to sky,doesn’t say much about you’re service when you’re little engineers don’t like the product
-
Alison H-C
(@alisonh_c) reported
@virginmedia No I havent however hubby and I are separating and has new home and new acct. I will guarantee you my service will be affected or cocked up. Anyway why have I been credit searched probably because the **** up is already in progress. You have no right to credit search me
-
Liam Burnett
(@BurnettLiam) reported
Anyone elses @SkySports signal been utter crap on @virginmedia for days? Rebooted several times and still pish #virginmedia #subpar #rubbishservice
-
TekHedz
(@TekHedz_) reported
@virginmedia Nope, no outage. First engineer that actually came found a fault in the line outside the flat. This was May and was set to be fixed 17th June but no one came. Then July 9th, no one came. Then the Aug 17th date was moved to Sept 22nd. I'm being charged for no service. @BBCWatchdog
-
chris
(@redchris31) reported
@virginmedia I can't access my email account it says sign in failed when I try to get on my virgin account to fix it, it doesn't recognise me. I haven't changed any passwords recently. Any ideas
-
Priya
(@priya185) reported
Virgin Media has terrible internet since the beginning of the pandemic (March 2020) Now it has not been working for the past 2 weeks I spoke to someone on the phone they forced me to say the case is resolved @virginmedia @VirginMedia_TV #virginmediadown #customerexperience
-
Zeeshan Hussain Khan
(@zeeshanhussain) reported
@virginmedia No it does not mention anything wrong. According to service status in my area, its fine on the page whereas we have no service at all (also confirmed with neighbourhood virgin broadband users). My entire house and devices are offline, all smart cameras offline putting us at risk
-
Steve Ives
(@SteveDPIves) reported
@virginmedia The speed at the hub isn’t the issue. It’s the poor wi-fi and being unable to reach a lot of sites. If my wired connection reports 400mbps you’ll say “That’s all we care about - sod your actual internet experience”
-
Benn
(@Benn83826662) reported
@chick28852596 @virginmedia @virginmedia just getting all my information together to cancel our contract. Hard work is an understatement
-
karen
(@karenpenf) reported
@virginmedia A couple of days won’t hurt I suppose after having a terrible service for 5 years