Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Aldershot, Guildford, Godalming, Walton-on-Thames, Woking, Leatherhead, Yateley, Farnborough, Bagshot and Ashtead.
| City | Problem Type | Report Time |
|---|---|---|
 Aldershot |
Wi-fi | |
| Guildford |
Wi-fi | |
| Godalming |
Internet | |
| Walton-on-Thames |
Internet | |
| Aldershot |
Internet | |
| Woking |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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James McFadden 🎮
(@McFadden1985) reported
from
Camberley, England
My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣
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Gabriella d'Aprano
(@GabsdAprano) reported
from
Esher, England
@virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.
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Paul Austin
(@BagshotTwit) reported
from
Camberley, England
@virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.
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Nico Cary
(@nicocary) reported
from
Cobham, England
@joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Changed it from 21/7 so I’m afraid it’s just appalling service and no one gives a damn..@Richard should be ashamed of the complete mask of empathy and service from @virginmedia
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fiona khan
(@fleekhan) reported
from
Esher, England
@virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!
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Lee James
(@winetaff) reported
from
Esher, England
@virginmedia Apparently a local fault but my signal test says no issue -still not resolved and still no TV -follow up call that was promised within 3 days hasn’t materialised (Day 6 and counting)
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fiona khan
(@fleekhan) reported
from
Esher, England
Finally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia having problems with internet in GU14. Will this be resolved soon
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Lee James
(@winetaff) reported
from
Esher, England
@virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice
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Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.
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Martyn Jones
(@TheonlyJonesy) reported
from
Fleet, England
@virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!
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Alison Jane Wilson
(@AlisonJaneWilso) reported
from
Camberley, England
@virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !
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Sarah Merry
(@skmerry) reported
from
Esher, England
@virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Send, England
@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
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stevemason
(@EssarrMason) reported
from
Aldershot, England
@virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!
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Paul Austin
(@BagshotTwit) reported
from
Camberley, England
@virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia @Richard And if you haven’t got the capability to fix and deliver a service you shouldn’t offer it @virginmedia . I work from home and need to communicate with my clients
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Jones
(@chrisjones3869) reported
@virginmedia @TheBHF @O2 out because the middle light on my powerline adaptor intermittently flashes green and red, multiple time a minute. I'm seriously thinking of quitting you guys, maybe give BT a try. This is not the first time I've received sub par service either. Just terrible.
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Chris Jones
(@chrisjones3869) reported
@virginmedia @TheBHF @O2 I live at ST6 4BD. My internet to my desktop has been on/off/on/off multiple times a minute! For 3 days now! This was very inconvenient when I had to send an important, and lengthy, email earlier on - it just disappeared because the internet cut out! I know my internet is cutting
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its_terryball
(@ITerryball) reported
@virginmedia @BlokeWorking And don't forget how much they must spend on overtime paying their engineers to get the virgin service back up AGAIN as you only get a day or so when it works before it breaks again.
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lee_kd
(@roach_kd) reported
@ColinBrazierTV Cancel it. **** @virginmedia …I’m likely to be cancelling mine AND my home broadband.
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Martin Lone
(@MartinLone28) reported
@virginmedia @BlokeWorking Wouldn’t be so bad if your customer service didn’t go down by CPI plus 3.9%. Customer service is shocking at offshore call centres.
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S Blinkhorne
(@deepdiver456) reported
@Sabine_Figaro @virginmedia Sounds like I should terminate my contract with #virginmedia if you have so much experience with checking their current service status.
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ChazKhedarun
(@chaz_khedarun) reported
@virginmedia sick and tired of your constant poor broadband service and unhelpfulness to rectify. I cannot go one full day without Internet dropping off. Yet in your delusional reality it says service is fine. Cant believe how a company that used to be so good can become so poor
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Brian
(@St__Evens) reported
@virginmedia @AndyMHill Shockingly poor! You were asked about the 3.9% on top!
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Mr B #COYS
(@djmisterb) reported
@virginmedia I did not request to be upgraded in any manner, just for my technical issues to be resolved. Your agent took it upon herself to force the upgrade, without my consent, without explaining the contractual implications. I'm not sure you're appreciating the seriousness of this.
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Percy // 🇸🇮🇱🇻🇲🇹
(@JeMappellePercy) reported
@virginmedia @DarknessHayz An amicable solution is not illegally mis-selling to your customers. You can’t charge them more without notifying them if it’s unavoidable or agreeing to it if it’s an upsell…!