Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

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The latest reports from users having issues in Guildford come from postal codes GU1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 11/19/2025 10:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Crowthorne, Walton-on-Thames, Camberley, Surbiton, Aldershot, Woking, Farnborough, Fleet, Guildford, Godalming, Leatherhead, Yateley and Bagshot.

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City Problem Type Report Time
United KingdomCrowthorne Total Blackout
United KingdomWalton-on-Thames Internet
United KingdomCamberley Internet
United KingdomSurbiton Internet
United KingdomAldershot E-mail
United KingdomWalton-on-Thames Internet

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • rohaaminho Najm Khan (@rohaaminho) reported from Farnborough, England

    @virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad

  • Ronyaujla Rony Aujla (@Ronyaujla) reported from West Molesey, England

    @virginmedia I spent almost an hour on the phone to a nice customer advisor who then forwarded me to another department. half hour later my disconnect. I called back to go through security- when answering my q’s disconnected. another half hour disconnected. Can comeone call me!!!

  • mmaaccss Macsi (@mmaaccss) reported from Wokingham, England

    @CarolynBe @virginmedia Still not working for meeee :( Xx

  • gerimcc GeraldineMcCambridge (@gerimcc) reported from Aldershot, England

    @virginmedia can you please cancel my sports subscription because there have been no live sports. Thank you

  • GMarshall556 gary marshall556 (@GMarshall556) reported from Ashtead, England

    @virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!

  • SianPrime Sian Prime (@SianPrime) reported from Guildford, England

    @virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.

  • Charles545587 Charles Roberts @ AWS (@Charles545587) reported from Ashtead, England

    @virginmedia are still having problems bringing services back online. #virginmediadown

  • frankandreas3 Frank Andreas (@frankandreas3) reported from West Molesey, England

    @virginmedia the internet has been terrible today and has died again just now. Can you let me know if you are able to fulfill the contract I pay for or if I need to look for another internet provider. Absolutely terrible

  • BarnicoatAlex alex barnicoat (@BarnicoatAlex) reported from Chertsey, England

    @virginmedia Have been trying to contact customer services through chat and phone for the last 5 days. We went through the broadband order process. Reference number WS6730830. We are no longer moving due to COVID so need to cancel this. Please help.

  • rohaaminho Najm Khan (@rohaaminho) reported from Farnborough, England

    @virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions

  • cobysaur Ryan Byford (@cobysaur) reported from Wokingham, England

    I wonder if @virginmedia and @vodafoneuk use the same backbone or something. Both services are down or extremely slow since 17:00

  • mmaaccss Macsi (@mmaaccss) reported from Wokingham, England

    Wanted to watch YT on #VirginMedia to see TSMGO: Phantom of the Opera but dear it is down at the moment! Unacceptable!

  • NeilMilliken Neil Milliken (@NeilMilliken) reported from Cobham, England

    @MarshaCollier @MiaD @AkwyZ @rwang0 @dhinchcliffe @JolaBurnett @ipfconline1 @alvinfoo @helene_wpli @digitalcloudgal @KeithKeller @DigitalColmer @TmanSpeaks @HaroldSinnott @jeffkagan @virginmedia It baffles me how an Internet Service Provider has not been capable of successfully implementing call centres from home when my bank has managed to. They own the infrastructure for goodness sake.

  • gerimcc GeraldineMcCambridge (@gerimcc) reported from Aldershot, England

    @virginmedia I just paid my bill on the phone. Via automated service. Its taken pmt. Now on hold for 35 minutes.. Don't even know why.. Any answers

  • GaryMur52215667 Gary Murphy (@GaryMur52215667) reported from Farnham, England

    I’ve had to write this as I think the virgin media wireless hub is rubbish, since lockdown I’ve had to reset my router several times a day as we keep losing signal, to the point I’ve gone out and bought my own router and I’m now using modem mode, please fix your rubbish routers!!

  • terrygparrott TGP (@terrygparrott) reported from Farnborough, England

    @virginmedia I'm paying for 350 Mbps and getting less than 100, very poor now. You website says no problems so its telling porkies!

  • K74Marti Marti Jerrard - K74 (@K74Marti) reported from Farnborough, England

    @lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia how do I cancel a subscription on one on my boxes , also do you offer discount with a defence discount card

  • NeilMilliken Neil Milliken (@NeilMilliken) reported from Cobham, England

    Can you help @virginmedia all I need is a replacement splitter cable I am having to use own co-ax cable to get online.

  • CraydenSue Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • allibails Allis (@allibails) reported

    @virginmedia please sort out your customer service,you said our broadband and tv would be reinstated within 72 hours ,nothing,we call you this am you say within the hour,nothing,now this pm you have hung up on us 4 times and given us the run around no one telling the same story

  • SianySE Sian (@SianySE) reported

    @virginmedia You are welcome to webchat me on Monday. But as it is a technical issue I'm just not sure what you can do. So far today I've had speeds ranging from 15mbs to 140mbs. I pay for 200. I used to pay for much more than that, but as I never got more than 50 I cut down to 200.

  • SiBarry81 Si Barry (@SiBarry81) reported

    @virginmedia Which options do I need to select? Because reporting a fault with my broadband doesn’t get me to an operator, it gets me an auto fix via a computer. Which doesn’t work. I specifically want to make a complaint and a compensation claim while speaking to a person.

  • burningfury247 Christopher Byrnes (@burningfury247) reported

    @virginmedia Yes I have checked in the area and no problems what so ever, I have checked the app and it says broadband up and running, also our speed was upgraded to 600mbps but still only getting around 100 pushing to about 200 for about 2 seconds, my connections are mostly Ethernet

  • TESCO__RP TESCO MEAL DEAL (@TESCO__RP) reported

    @virginmedia Wifi has been really bad / slow lately and keeps disconnecting. In my area it's been happening for 3 days nows and still not fixed

  • JamesHarrisNow James Harris (@JamesHarrisNow) reported

    @SianySE @virginmedia I had exactly the same with them. Eventually paid up after no internet service for some time (they charged me for the rest of the contract, of course)

  • CredataUK CredataUK (@CredataUK) reported

    @virginmedia internet unusably slow since Wednesday 15th Dec in London Battersea area and you're incapable of providing an update on whether it is being investigated. Worse still, you refuse to answer the phone to customers and put them through endless IVR loops #virginmediadown

  • EnglishSquidx 🇬🇧 (@EnglishSquidx) reported

    Absolutely shocking service by virgin media its been rubbish for a week now,internet constantly going do all the reset stuff, look up online service is apparently fine wasting my 4g data everyday because they can’t provide a stable internet connection.

  • north_bookworm1 The_northern_bookworm (@north_bookworm1) reported

    @Markavfc1979 @virginmedia Same problem here...my 96 grandfather has no home phone for 2 days, as have a number of his neighbours. Have been round the diagnostic phone system twice and just got hung up on!!!

  • closetasiangay Ho ho ho 🎄... I'm gay (@closetasiangay) reported

    Anyone else in #birmingham and got issues with @virginmedia broadband today?