Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Godalming, Camberley, Bagshot, Guildford, Ashtead, Leatherhead, Weybridge, Chertsey, Aldershot, Walton-on-Thames, Farnborough, Fleet, Addlestone, Surbiton and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 Godalming |
Wi-fi | |
| Camberley |
Internet | |
| Camberley |
Internet | |
| Bagshot |
Wi-fi | |
| Guildford |
Internet | |
| Guildford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Anthony Cole
(@ACLondon) reported
from
Chobham, England
@virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast
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Bill Adams
(@theworstbill) reported
from
West Molesey, England
@Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!
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James Snyder
(@StJamesofFleet) reported
from
Fleet, England
@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@virginmedia I have had no broadband for nearly 24hrs, an area issue apparently and you have a fix time of 03/02/20!!! #nothelpful #peedoff
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gary marshall556
(@GMarshall556) reported
from
Ashtead, England
@virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!
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jack
(@charliehart1985) reported
from
West Molesey, England
@virginmedia still having issues with Netflix still not working on my tv
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John Neilson
(@flyingjok) reported
from
Camberley, England
@dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia how do I cancel a subscription on one on my boxes , also do you offer discount with a defence discount card
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia @Virgin_Victoria For a start my phone keeps coming up as no service available and your csa says I need a new sim card,!!!! WiFi in my flat is rubbish and keeps dropping out. They won't come out to look. Have complained 10+ times but no one cares. So after 20+ loyalty to your company I expect more
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia so I called up to discuss my package I literally wonder who you employ so so unhelpful not rude just unhelpful , plan b find a new package myself
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia you really don't understand the concept of customer service
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia They are not much help , I’ll look around first see if there are better deals
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David Howorth
(@dhoworth1) reported
from
Esher, England
@virginmedia Still no broadband and no communication. Why do I the customer have to chase you to get an update. Why do you not contact me - email/call etc #poorcustomerexperience
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia Truthfully, your engineers are hopeless. WiFi is not working properly throughout the flat and I pay you lots of money for a bad service..
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia I just paid my bill on the phone. Via automated service. Its taken pmt. Now on hold for 35 minutes.. Don't even know why.. Any answers
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Hill
(@DavidHi87344943) reported
@jenpaigeharl @virginmedia Threaten to cancel that will get them moving
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Peter Laws
(@revpeterlaws) reported
@sazenrose @virginmedia Crazy. I really feel for the people who aren't expecting scams by default (like I tend to do) so they end up getting tricked. It's horrible and humiliating for them.
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Lara King
(@laraking) reported
@SkyHelpTeam My Sky Talk landline hasn't been able to make or receive calls for days. There's apparently no way to discuss this online so I have to pay per minute to try to get through to your help centre on a non-Sky phone. Wait times are 30+ min. Time to switch to @virginmedia?
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Alex Stork
(@AlexStork7) reported
@virginmedia I’ve followed the text service option. I’m now in another ‘estimated 4 hour queue’. I joined one of these this morning, waited for 5 hours and then got cut off. I’m on the phone again and waiting for the text reply. Very painful and disappointing experience @richardbranson
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Matt
(@MattDodson12) reported
@revpeterlaws @virginmedia I had the exact same thing last week. Repeatedly. At work. I remember telling him it was the worst attempted scam I'd ever heard. His response was word for word the same as the one you got. Maybe it was the same gentleman?
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matty
(@mattybonney) reported
@virginmedia its caused massive inconvenience as I work from home. Twice Ive been left on hold trying to get help and there has been no resolution, it's a waste of my time and my money- the money I'm paying into your company. The service hasn't been good enough, please resolve
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East Coast Steam
(@thecoldgunner) reported
@virginmedia Still not got an update even though I signed up for text messages. Online still says 12pm fix, can we get an update please?
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Joel♎️
(@bromers99) reported
@virginmedia Issue still not resolved as we were supposed to hear back from your complaints team and have heard nothing.
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Woodsy
(@chriswoods84) reported
@virginmedia Still waiting. Put in a complaint on the website now to see if that gets me a response any quicker. Customer service ✅
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AbuTheBaker
(@AbuTheBaker1) reported
@virginmedia I've had awful broadband from virgin media. I'm a new customer only been with them for 2 months and i can't even work from home. I work for the NHS and I can't have proper Teams meetings without constant lag. Can't get through to virgin media on the phone