Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Farnborough, Woking, Walton-on-Thames, Aldershot, Ashtead, Guildford, Addlestone, Camberley, Fleet, Chertsey, Leatherhead, Horsham, and Weybridge.

City	Problem Type	Report Time
Farnborough	Wi-fi	9 hours ago
Farnborough	Internet	4 days ago
Woking	TV	5 days ago
Walton-on-Thames	TV	6 days ago
Aldershot	Internet	9 days ago
Farnborough	TV	9 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Dom O'Riley (@domoriley) reported 14 seconds ago from Esher, England

  @virginmedia And would you believe it @virginmedia you sent me a text to say engineering would be here todayto fix and haven’t even turned up after calling me to say buoy would as well

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 6 minutes ago from West Molesey, England

  @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

• 
  Paul Mackenzie Ross (@pmross) reported 8 minutes ago from Farnborough, England

  @Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr

• 
  Alex Turton (@woodyturts) reported 9 minutes ago from Farnborough, England

  @virginmedia service down in GU14?

• 
  Chris Shepherd (@shepherd_1972) reported 11 minutes ago from West Molesey, England

  @vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues

• 
  Will Headley (@WillHeadley1) reported 11 minutes ago from Esher, England

  @virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here

• 
  Patrick Smith (@P4TTL) reported 13 minutes ago from Chertsey, England

  @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

• 
  Paul Mackenzie Ross (@pmross) reported 20 minutes ago from Farnborough, England

  Dear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!

• 
  Paul Austin (@BagshotTwit) reported 21 minutes ago from Camberley, England

  @virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.

• 
  Sue Crayden (@CraydenSue) reported 22 minutes ago from Leatherhead, England

  @virginmedia This is getting my no where, I am just going round in circles, typical virgin service

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 27 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  Katie Girdler (@KGirdler) reported 32 minutes ago from Guildford, England

  @virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.

• 
  _jarl_ostensen (@psjarlo) reported 32 minutes ago from Guildford, England

  @virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.

• 
  Matt Rose (@mattrose18) reported 34 minutes ago from Farnborough, England

  @virginmedia TV is an issue. broadband is not. Tests are always either cannot connect at this time or say there is nothing wrong. Don’t see how my kit in the house can one minute have speeds on +300Mb to next to nothing?

• 
  Paul Mackenzie Ross (@pmross) reported 45 minutes ago from Farnborough, England

  @virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 47 minutes ago from West Molesey, England

  @virginmedia Of course no change.. nothing has been done..? How can I speak to someone, anyone at Virgin media? I can’t even cancel my contract on line.

• 
  Dom O'Riley (@domoriley) reported 48 minutes ago from Esher, England

  @virginmedia @Richard And if you haven’t got the capability to fix and deliver a service you shouldn’t offer it @virginmedia . I work from home and need to communicate with my clients

• 
  Alex Turton (@woodyturts) reported 50 minutes ago from Farnborough, England

  @virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.

• 
  Paul Austin (@BagshotTwit) reported 53 minutes ago from Camberley, England

  @virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?

• 
  Paul Mackenzie Ross (@pmross) reported 54 minutes ago from Farnborough, England

  @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gothguy (@GothGuyGamer) reported 4 minutes ago

  @saltyy_savage start a new contract with virgin media with a new email address, the "new" customers get all the decent prices, sincerely ongoing customer for 10+ years paying £40 for a decent connection

• 
  Jen 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇮🇱🍷 (@mrsjen2023) reported 7 minutes ago

  @virginmedia Hello I have a replacement 360 box and my remote control doesn't work with it ? please advise

• 
  tina town (@tinajohnson123) reported 13 minutes ago

  @Benleo @virginmedia We had Virgin media years ago, worst service ever. Go to sky as they are always offering great deals for new customers

• 
  Marttech Solutions (@MarttechSol) reported 14 minutes ago

  We have not received or seen any further updates from Virgin Media. According to their Service Status page, an issue does still exist but the fix time has not changed. If any customers are still experiencing issues, we would recommend getting in touch with them directly.

• 
  Richard Susskind (@richardsusskind) reported 16 minutes ago

  Anyone got any advice on how to get @virginmedia to help solve a problem? My WiFi and TV have not been working since Thursday and I am told the outage in the area may not be fixed until Tuesday. Hard to accept.

• 
  gail hendry (@gail_hendry) reported 17 minutes ago

  @virginmedia Ive already raised 2 complaints with nobody doing what i actually asked them to do. I shouldnt have to raise a 3rd one for the same issue

• 
  RosyPosy 🌹 (@RosyPosy_kitteh) reported 18 minutes ago

  @IamCarrieagain @virginmedia .@virginmedia truly shame on you, do you realise how difficult it is for disabled people to be without the internet, unbelievably bad practice, and after the difficult time you also gave to my elderly Mum I’m glad not to be a customer too, if this is the way you provide a service.

• 
  Wayne Farry (@waynefarry) reported 25 minutes ago

  “when the locals (Irish) don’t have a say in policy, that’s when Americans have an issue with it” what is this dog **** astroturfing of American influence in Ireland? hope (but wouldn’t hold my breath) that the journos at Virgin Media investigate who is funding this kid

• 
  Teresa 💜 (@Terristarfish) reported 25 minutes ago

  @Benleo We left @virginmedia as they had such poor customer service!

• 
  Lucia (@LadyLucia05) reported 25 minutes ago

  @virginmedia Well im hope now and service is still not restored