Virgin Media outages and service status in Guildford, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Guildford, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
- The most recent signal from this area was received May 5, 4:37 PM GMT+1.
- Internet (76%)
- Wi-fi (12%)
- E-mail (6%)
- TV (6%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 6: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Guildford, England
The most recent Virgin Media outage reports came from the following cities: Horsham, Woking, Aldershot, Leatherhead, Fleet, Weybridge, Camberley, Walton-on-Thames, Addlestone, Farnborough, Ashtead, Guildford, and West Byfleet.
| City | Problem Type | Report Time |
|---|---|---|
 Horsham
|
Internet | 1 day ago |
|
Woking
|
Internet | 5 days ago |
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Woking
|
Internet | 5 days ago |
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Woking
|
Internet | 6 days ago |
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Aldershot
|
Internet | 7 days ago |
|
Woking
|
7 days ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Will Headley (@WillHeadley1) reported from Esher, England@virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here
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Craig Hannan (@CraigHannan4) reported from Ash, EnglandHi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.
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Patrick Smith (@P4TTL) reported from Chertsey, England@virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.
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Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England@virginmedia Yes but it just tells me to check my hub. TV has gone down as well so it looks like a cable issue and not internet. It’s not telling me anything else. Please can you check. Post code is KT12 3. And I’m not the only one !
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Dom O'Riley (@domoriley) reported from Esher, England@virginmedia And would you believe it @virginmedia you sent me a text to say engineering would be here todayto fix and haven’t even turned up after calling me to say buoy would as well
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!
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Paul Collier (@Pablocollier) reported from Wokingham, England@virginmedia Sorry but no. If you can't monitor your own service provision why should I ?
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Lewis H (@LewisFFC17) reported from Leatherhead, England@virginhelp is there a reason my virgin media is down in the leatherhead area?
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?
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stevemason (@EssarrMason) reported from Aldershot, England@virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!
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Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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Katie Girdler (@KGirdler) reported from Guildford, England@virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.
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fiona khan (@fleekhan) reported from Esher, England@virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.
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_jarl_ostensen (@psjarlo) reported from Guildford, England@virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.
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Paul Mackenzie Ross (@pmross) reported from Farnborough, EnglandAargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.
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fiona khan (@fleekhan) reported from Esher, EnglandFinally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!
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Wendy Earle (@wearliegig) reported from Guildford, England@virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tamblo (@RonTamblo) reported@virginmedia Virgin media is the worst business to get answers from . Either trying to actually speak to someone rather than a Bott who doesn’t understand. Trying to upgrade due to constant messages saying my box needs upgrade and getting no help is a joke !!!!
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Brendan (@sabrevan) reported@virginmedia - broadband down for the majority of the time since Wednesday night in KT2 area. “Helpline” says the engineers are looking into the problem. Surely you can give a straight answer. Sky and Vodafone are offering same speeds. Should I move?
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Colin Burman (@ColinBurman) reported@virginmedia I currently have a contract with Virgin Media for a mobile phone which I wish to terminate can you please advise me of a number I can call to sort this matter out Unfortunately I cannot call 202 because the current phone is broken Thank You Colin Burman
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ben (@bfoel89) reported@virginmedia is stream services down again ?
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Kevin Clark (@kevinclarknw) reportedMore horrendously bad service from @virginmedia. Broadband in SR2 out AGAIN, estimated to be off for three days and website says you need to register the fault to qualify for compensation while offering no way to do so.
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John Bolas (@JohnBolashello) reported@virginmedia Good morning, many thanks for your help! I didn’t realise I could do that!
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〽️🇵🇸 (@StealthyM00S3) reportedVirgin media is so crap man this internet never works
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s★🇵🇸🇵🇸 (@cosmicflame56) reportedvirgin media is genuinely so ******* **** it’s always losing its service im cancelling this **** membership **** the ceo for making such a **** wifi source dumb toad
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4K Iptv Service Provider (@Mike1710575) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV offers: * 300,000+ live channels * 65,000+ VODs * PPV events
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Sam Greenland (@SprocketEtQuill) reported@virginmedia Another Virgin Media engineer came out again to bury the cable from house to street. The cable is now in trunking over ground and the internet service was severed. You have said it will take yet another on-site engineer to fix the connection and left me without a connection for the week - until an engineer is available. You have, however, paid £100 towards the cost of the alternative internet provider. Your logic was £30 for data (on a #GiffGaff SIM card which I chose) and £70 for a dongle. I bought a £120 4G modem for external use that connects directly to my #Unifi switch on WAN2, bypassing your hub altogether and giving a connection back to my whole house rather than just one computer with a USB port. Given it's taken since November to bury this cable, I'm not convinced tomorrow's engineer will be able to fix the connection or bury the cable. We will see how the day unfolds. Your contact centre staff all aim to be very helpful, and your service (when it's working) does provide a decent connection most of the time, but your implementation is lacking.