Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Aldershot, Crowthorne, Walton-on-Thames, Camberley, Surbiton, Woking, Farnborough, Fleet, Guildford, Godalming, Leatherhead and Yateley.
| City | Problem Type | Report Time |
|---|---|---|
 Aldershot |
TV | |
| Crowthorne |
Total Blackout | |
| Walton-on-Thames |
Internet | |
| Camberley |
Internet | |
| Surbiton |
Internet | |
| Aldershot |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Paul Camm
(@MrCamm) reported
from
Aldershot, England
@virginmedia putting my bill up by £4.50 a month ... for a patchy as ffk service cheeky bastards , I'm contemplating cancelling it ans watching everything via kodi £115 a month for tv cannot be justified even if I do watch a lot as I'm a loner
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Basic Bloke
(@basicbloke2012) reported
from
Yateley, England
@virginmedia I did this last week and again twice this week All says there is an issue and I need to talk to someone
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
@richardbranson hello Mr Branson, after several years of poor service from virgin media U.K., I’m going to cancel my services, it’s come to the point it’s an utter nonsense service ripping people off! Sorry I had to tweet you
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LewisJHulatt
(@lewis_hulatt) reported
from
Guildford, England
@virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.
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Mr.Cocktail 🍸
(@AndyCockell) reported
from
Dorking, England
@virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.
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Ryan Wilson
(@RJHOTCHEF) reported
from
Fleet, England
@AlyInASpin @virginmedia Weird we are having the same problem #lag , @virginmedia whats the problem please. Very annoying now
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia #virginmedia what channels do you use for itv and BBC when the virgin is not working properly. Someone please tell me. Thanks
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia deny one of the passwords I gave is correct. Their systems are appealing. As is customer service. Don't use Virgin Media. No good reasons for why their practices are in place.
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia I’m trying to solve a billing issue it’s been a month but It’s very difficult since your costumer service is terrible. I’ve paid all my bills but you are insisting that I didn’t. I’ve been at Bank I could confirm that I’ve paid. This is driving me crazy!
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DanWot
(@danwot) reported
from
West Molesey, England
@virginmedia I've made a complaint over a month ago without a response. Your not following your own complaints procedure. I followed up with a call yesterday, constantly placed on hold, 45mins later told someone would call me back. So far no call!! Someone call me please!
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Tony sheavyn
(@sheavyn_tony) reported
from
Esher, England
@virginmedia no internet since early morning trying to work your service is becoming a disgrace
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia The account holder is my husband. The account number is 104507406 area 26. I made a complaint 2 days ago, where I put all payments receipts numbers but I’ve not received a response until now.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
@virginmedia I had an appointment on the 28th 1-6 no one turned up only to be told it was done on the 18th, they never even had the Courtesy to let me know
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Jack Holliday
(@JHollid) reported
from
West Molesey, England
@GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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DanWot
(@danwot) reported
from
West Molesey, England
@virginmedia Not enough though to proactively get someone to call me to help me. Just to reply to the message. Well done John. Fantastic customer experience for me! #virginmedia #shamblescustomerservices
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
@virginmedia I find I highly frustrating you do everything to dissuade anyone from getting sense to complaints and issues with your service as well as customer services
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
@virginmedia I pay nearly £100 a month for a dreadful service overall is that fair
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Kevin McLoughlin
(@Kev_McLoughlin) reported
from
West Molesey, England
I move house and seemingly return to dial-up. @virginmedia guy was a man looking for a problem and probably saw a solution getting in the way of an easy day. @bt_uk say 2 weeks to £50 activation even though cables already in and I’m self-installing and it’s only 3-7mb !!!! 😠
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alison
(@Alison03310661) reported
@virginmedia im done with being in hold with you guys ! Iv posted a letter to cancel my contract, I will cancel the DD after last payment due! I haven't agreed to any new contract that you emailed me today saying I had as that would actually having to speak to someone!
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SpecialK
(@keifrb) reported
@virginmedia On the line, listening to your selection of 4 songs while waiting 1hour 3mins only for my call to be cleared. Same yesterday, twice. Absolutely horrific service. No wonder I'm cancelling.
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PurpleRainbow
(@jo11oyd) reported
@virginmedia Can I just cancel my DD as I have spent all today trying to get in touch with a human? Or can someone contact me?
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Cait
(@hbwdefenceless) reported
Not them mentioning Harry and Olivia on virgin media and me accidentally going on a massive rant and ended up somehow talking about the cancelled Belfast concert I don’t know what rabbit I went down in my head I really don’t
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Christopher Forsyth
(@GredB) reported
@virginmedia really poor customer service, disappointing your increasing your price only 1 month into an 18 month contract, I’d rather you’d told me before I signed up.
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Katsue Fox 🇮🇲 WeAreStillEuropean 🇪🇺 #FBPE
(@Katsuefox) reported
@JolyonMaugham @virginmedia All of these companies who are not prepared to help out PAYG users disgust me. These are likely to be the people who can least afford to pay for data regularly, and also some of them might not even have home broadband, as they don't have PCs/laptops
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#DocMartin
(@GoMcMahon) reported
@virginmedia A. Netflix/Amazon Prime not working properly. B. Account says I have Player TV package. ../channels/existing lists I have: Gold HD, Eden (+1,HD), W, Turbo, E! but I cannot select any on my V6 box, & have never been able to. So, I've been paying for something I don't have.
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Jules Meredith🇪🇺🇬🇧🏴
(@goldfish_jules) reported
@virginmedia I have now been cut off again (after 43 minutes). I have tried to text but am told i'm in a queue. Pulling my hair out at your shocking customer service.
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Jellybean
(@bootiesatkins22) reported
@virginmedia No, I tried to cancel as you do not have the equipment to install. I went from dept to dept, then to be cut off. Just called now spent another hr only to be cut off again. I've emailed your CEO! lets hope he doesnt ignore me
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Jellybean
(@bootiesatkins22) reported
After trying to get through for 40 mins, I speak to an agent who goes off to say they will speak to a supervisor to help and after 54 mins, they cut me off, clearly no one cares at Virgin #badcustomerservice #virginmedia @ShieldVoC