Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Guildford, Walton-on-Thames, Farnborough, Fleet, Camberley, Dorking, Woking, Addlestone, Aldershot, Ashtead, Chertsey, Leatherhead, Horsham, and Weybridge.

City	Problem Type	Report Time
Guildford	Internet	17 hours ago
Walton-on-Thames	Wi-fi	18 hours ago
Walton-on-Thames	Internet	2 days ago
Guildford	Internet	2 days ago
Farnborough	Phone	4 days ago
Fleet	TV	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  _jarl_ostensen (@psjarlo) reported 3 minutes ago from Guildford, England

  Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia

• 
  Wakeford Fireplaces (@WakeFireplaces) reported 7 minutes ago from Send, England

  @virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!

• 
  PaulineAyres-S/W (@paulineayres) reported 9 minutes ago from Blackwater, England

  @virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔

• 
  Dom O'Riley (@domoriley) reported 10 minutes ago from Esher, England

  @virginmedia And would you believe it @virginmedia you sent me a text to say engineering would be here todayto fix and haven’t even turned up after calling me to say buoy would as well

• 
  jox (@Jotwinn) reported 16 minutes ago from Cobham, England

  @libertyglobal I use virgin media wifi and broadband have been a customer for little under a year now and have spent all day on the phone with them I am a priority customer as I have medical equipment that needs wifi to transmit readings to hospitals and they said they would

• 
  Craig Hannan (@CraigHannan4) reported 18 minutes ago from Ash, England

  Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.

• 
  GoldyMcGoldface (@Goldy73) reported 20 minutes ago from Farnborough, England

  @virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so

• 
  Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 25 minutes ago from West Molesey, England

  @virginmedia Yes but it just tells me to check my hub. TV has gone down as well so it looks like a cable issue and not internet. It’s not telling me anything else. Please can you check. Post code is KT12 3. And I’m not the only one !

• 
  Nattytude (@nattytude) reported 26 minutes ago from Fleet, England

  @virginmedia Internet is down in GU51 since yesterday. When will it be up? Can't report it online, because we have no internet for it to check with!

• 
  Paul Mackenzie Ross (@pmross) reported 28 minutes ago from Farnborough, England

  @virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.

• 
  Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 29 minutes ago from West Molesey, England

  @virginmedia TV and internet down in KT12. Went off at once about 10 min ago. Anyone else experiencing this?

• 
  Paul Mackenzie Ross (@pmross) reported 34 minutes ago from Farnborough, England

  @sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?

• 
  Callum Penny (@callum_penny) reported 35 minutes ago from Fleet, England

  @virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code

• 
  Paul Austin (@BagshotTwit) reported 43 minutes ago from Camberley, England

  @virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.

• 
  CM40 (@CM40UK) reported 43 minutes ago from Blackwater, England

  @virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!

• 
  Matt Rose (@mattrose18) reported 44 minutes ago from Camberley, England

  @virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues

• 
  Sarah Merry (@skmerry) reported 48 minutes ago from Esher, England

  @virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.

• 
  Paul Mackenzie Ross (@pmross) reported 50 minutes ago from Farnborough, England

  @virginmedia Called yesterday PM: engineer tested the line, said there were network issues despite status page saying to the contrary. Was told you were fixing the issue but today is day 15 and no BB since ~15:30 yesterday. I have to go to the office, no choice. Poor/no BB = risk my health 🙁

• 
  Kirsty Nunn (@kirstyrosenunn) reported 54 minutes ago from Guildford, England

  Hey @virginmedia @virginhelp can you have a look at your wifi service in the Guildford area? It’s been patchy for weeks, now have had no connection on any device for the past 24 hours; as someone who works and studies from home a lot, this is quite worrying and frustrating

• 
  Paul Mackenzie Ross (@pmross) reported 55 minutes ago from Farnborough, England

  @virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rosie (@RosieLastOf6) reported 5 minutes ago

  @virginmedia I’ve had to get my neighbour in to check everything for me, I have mobility issues. Seems to be ok now.

• 
  Football Sigma (@professort15755) reported 7 minutes ago

  @S4mmyuk @virginmedia @DAZNBoxing The fact u paid for this **** says it all hahabab

• 
  chesser (@chesserlufc) reported 7 minutes ago

  @gblondon1 @skytv They will but ring you when its too late stuff them I say, I've been with @virginmedia for years now and everytime my contract ends I just ring up and get a decent deal, not as good as a new customer which I have an issue with, but still a good deal!

• 
  🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 SMITHY 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@LeeSmit35077313) reported 9 minutes ago

  @gblondon1 @skytv @virginmedia I changed to virgin once. Lasted 6 months. They charged me for services I didn’t ask for or use took bigger payments than they should have and not one person on the phone spoke clear enough English for you to understand. Absolute **** show of a company

• 
  Graeson Laitt (@Laitty) reported 9 minutes ago

  @VirginMedia 2/2 I have done everything available to me as a customer, yet these emails continue to arrive. At what point does the provider step in and improve the filtering? Can somebody please investigate why these messages keep getting through?

• 
  AlanCarey (@atcdecorating20) reported 12 minutes ago

  Just paid again through @dazn and working fine so it’s a @virginmedia issue

• 
  Nala100577 (@Nala100577) reported 16 minutes ago

  @virginmedia @RobNoonan007 Its a total blackout now too - its not the tv

• 
  South Coast Commuter (@CS_Hants) reported 17 minutes ago

  So then @virginmedia, having escaped your contract after 18 months of poor service when will someone come to my house to remove the large ugly brown box that was fixed to my outside wall (bearing in mind it was installed without a booking or any notice at the contract start)?

• 
  rebecca ann jarvis (@rebeccaann1989) reported 20 minutes ago

  @virginmedia Mines not the main one which is the issue, I never had these issues with the TiVo system it's been since the switch to 360 which doesn't work in a house with various boxes as each box should be separate and not synced

• 
  ۟ (@carefreeleon) reported 21 minutes ago

  @virginmedia fix ur service. There's a world cup to watch.