Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Woking, Aldershot, Leatherhead, Fleet, Weybridge, Camberley, Walton-on-Thames, Addlestone, Farnborough, Ashtead, Guildford, and West Byfleet.

City	Problem Type	Report Time
Woking	Internet	20 hours ago
Aldershot	Internet	2 days ago
Woking	E-mail	2 days ago
Leatherhead	Internet	5 days ago
Woking	TV	6 days ago
Woking	Wi-fi	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 36 seconds ago from West Molesey, England

  @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

• 
  Wendy Earle (@wearliegig) reported 1 minute ago from Guildford, England

  @virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.

• 
  _jarl_ostensen (@psjarlo) reported 1 minute ago from Guildford, England

  Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia

• 
  Alyson Leitch (@Geordiesbird) reported 11 minutes ago from Woking, England

  @virginmedia hi virgin.. my TV is showing error codes c217 and c230. I have turned everything off and reset modem and tivo boxes 5 times and more and still no Internet. Its my husbands account but he's away till Thursday. Help please

• 
  Dan O'Sullivan (@dano_afc) reported 13 minutes ago from Frimley, England

  @virginmedia what is going on with your customer service today????? Completely unreachable either on phone, online chat or your abysmal whatsapp service!!! Talk to your customers!!!!!!!

• 
  Alex Turton (@woodyturts) reported 14 minutes ago from Farnborough, England

  @virginmedia service down in GU14?

• 
  Alison Jane Wilson (@AlisonJaneWilso) reported 19 minutes ago from Camberley, England

  @virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !

• 
  Paul Mackenzie Ross (@pmross) reported 19 minutes ago from Farnborough, England

  @SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.

• 
  Katie Girdler (@KGirdler) reported 21 minutes ago from Guildford, England

  @virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice

• 
  Nico Cary (@nicocary) reported 24 minutes ago from Cobham, England

  @joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 28 minutes ago from West Molesey, England

  @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

• 
  Nattytude (@nattytude) reported 28 minutes ago from Fleet, England

  @virginmedia Internet is down in GU51 since yesterday. When will it be up? Can't report it online, because we have no internet for it to check with!

• 
  Craig Hannan (@CraigHannan4) reported 31 minutes ago from Tongham, England

  @virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.

• 
  John Neilson (@flyingjok) reported 36 minutes ago from Camberley, England

  @virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact

• 
  Sue Crayden (@CraydenSue) reported 40 minutes ago from Leatherhead, England

  @virginmedia This is getting my no where, I am just going round in circles, typical virgin service

• 
  Julian Hull (@JulianHull) reported 49 minutes ago from Farnborough, England

  @virginmedia having problems with internet in GU14. Will this be resolved soon

• 
  Paul Collier (@Pablocollier) reported 49 minutes ago from Wokingham, England

  @virginmedia Patchy. And the weekends enquiry regarding possibly upgrading... Non existent service.

• 
  Paul Austin (@BagshotTwit) reported 51 minutes ago from Camberley, England

  @virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?

• 
  Paul Mackenzie Ross (@pmross) reported 54 minutes ago from Farnborough, England

  @Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr

• 
  Paul Mackenzie Ross (@pmross) reported 55 minutes ago from Farnborough, England

  @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joel Sheppard (@joelshepp) reported 4 minutes ago

  @asksupportcreww @virginmedia No I'm not going to follow you or "drop a DM". I'm perfectly willing to have this conversation in the public domain to highlight how shambolic your customer service is.

• 
  Joshua Oliver (@ashlet87) reported 6 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_PRO_IPTV07 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Sue Rouse💙 🇺🇦 (@rouse_sue) reported 11 minutes ago

  @virginmedia your customer service is appalling. Keep being given the run around and no action. Hate to do it this way.

• 
  G.Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿 가일 🇰 K Drama Addict 🥰 (@theamayzingmrsM) reported 11 minutes ago

  @virginmedia im a new customer i was lead to belive a engineer would be installing broadband now i have a old telewest socket the cable that I am supposed to plugg in won't fit now where cable is supposed to go has that to be unscrewed ? I have no service or WiFi tia gail

• 
  Marc (@marcleigh) reported 13 minutes ago

  @o2 @virginmedia your new sign in method is ridiculous this is 2026 get proper security not this stupid email link to verify

• 
  Kathy Miller (@KathyMi25429227) reported 15 minutes ago

  @virginmedia WiFi cutting out twice today and in last 2 days. Inconvenient at best. Why? Postcode says no issues..

• 
  Eden Gem (@edengem) reported 16 minutes ago

  @virginmedia A pop up message stating virgin has blacklisted my a/c. Gadget rescue has sent a list of complicated instructions saying I’ve sent too many suspicious emails! Not true: I use this for work. Is it O2 causing the issue?

• 
  mia (@miaKJKJ22) reported 19 minutes ago

  @entrustTMF @Gary1165 @virginmedia What issue are you having? I have yellow light flashing since yesterday. Their technical support is closed. Done troubleshooting and all and nothing.

• 
  Stuart Aird (@StuartA17243) reported 20 minutes ago

  @virginmedia After 30 years or so with #virginmedia (telewest days) the price hike as an existing customer has finally pushed me to switch £41 for 250meg todays special renewal price after an offer of £40 on the phone yesterday. Double speed is £27 with sky broadband.

• 
  Giltbrook Pie (@giltbrookpie) reported 22 minutes ago

  Anyone having issues with Virgin Media TV in the NG16 area? Broadband fine, TV nothing working.