Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Guildford, Walton-on-Thames, Farnborough, Fleet, Camberley, Dorking, Woking, Addlestone, Aldershot, Ashtead, Chertsey, Leatherhead, Horsham, and Weybridge.

City	Problem Type	Report Time
Guildford	Internet	5 hours ago
Walton-on-Thames	Wi-fi	6 hours ago
Walton-on-Thames	Internet	1 day ago
Guildford	Internet	1 day ago
Farnborough	Phone	3 days ago
Fleet	TV	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Paul Mackenzie Ross (@pmross) reported 1 minute ago from Farnborough, England

  @virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.

• 
  Paul Austin (@BagshotTwit) reported 10 minutes ago from Camberley, England

  @virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?

• 
  Craig Hannan (@CraigHannan4) reported 12 minutes ago from Tongham, England

  @virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.

• 
  stevemason (@EssarrMason) reported 15 minutes ago from Aldershot, England

  @virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!

• 
  Callum Penny (@callum_penny) reported 15 minutes ago from Fleet, England

  @virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code

• 
  _jarl_ostensen (@psjarlo) reported 18 minutes ago from Guildford, England

  Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia

• 
  PaulineAyres-S/W (@paulineayres) reported 19 minutes ago from Blackwater, England

  Omg @virginmedia the worse service you could possible get 😡

• 
  Dom O'Riley (@domoriley) reported 23 minutes ago from Esher, England

  @virginmedia And would you believe it @virginmedia you sent me a text to say engineering would be here todayto fix and haven’t even turned up after calling me to say buoy would as well

• 
  _jarl_ostensen (@psjarlo) reported 25 minutes ago from Guildford, England

  @virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.

• 
  Julian Hull (@JulianHull) reported 29 minutes ago from Farnborough, England

  @virginmedia having problems with internet in GU14. Will this be resolved soon

• 
  Wendy Earle (@wearliegig) reported 30 minutes ago from Guildford, England

  @virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.

• 
  fiona khan (@fleekhan) reported 30 minutes ago from Esher, England

  Finally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩

• 
  Marti Jerrard - K74 (@K74Marti) reported 39 minutes ago from Farnborough, England

  Everyday this week and again today @virginmedia has stopped working… constant resets and in some cases down for 3-4 hrs at a time which is preventing work, training, education & entertainment! Come on #Virgin sort your reliability out pse

• 
  Dan O'Sullivan (@dano_afc) reported 40 minutes ago from Frimley, England

  @virginmedia what is going on with your customer service today????? Completely unreachable either on phone, online chat or your abysmal whatsapp service!!! Talk to your customers!!!!!!!

• 
  gonzo (@pears0) reported 44 minutes ago from Camberley, England

  @virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?

• 
  Paul Mackenzie Ross (@pmross) reported 45 minutes ago from Farnborough, England

  @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

• 
  Alex Turton (@woodyturts) reported 51 minutes ago from Farnborough, England

  @virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.

• 
  Paul Mackenzie Ross (@pmross) reported 55 minutes ago from Farnborough, England

  @Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.

• 
  Lee James (@winetaff) reported 60 minutes ago from Esher, England

  @virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 60 minutes ago from West Molesey, England

  @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Vicky 💖 (@Vicky51308928) reported 2 minutes ago

  @virginmedia have some cheek charging what they do for a very unreliable service! No offer of paying you back for the time you are unable to use your devices in the house. Thankfully I have mobile data. Yet again my child who has no understanding is distressed.

• 
  chesser (@chesserlufc) reported 3 minutes ago

  @gblondon1 @skytv They will but ring you when its too late stuff them I say, I've been with @virginmedia for years now and everytime my contract ends I just ring up and get a decent deal, not as good as a new customer which I have an issue with, but still a good deal!

• 
  Matthew Head (@matthew9head) reported 4 minutes ago

  @virginmedia any reason why your down! @DAZNBoxing missing all the fight!!

• 
  Football Sigma (@professort15755) reported 5 minutes ago

  @S4mmyuk @virginmedia @DAZNBoxing The fact u paid for this **** says it all hahabab

• 
  Face palm Vengance (@IsTheTruthToxic) reported 5 minutes ago

  @virginmedia @____LP____ My experience of being able to reach your customer service people is very bad. You routinely get transferred about, long holds, then the call gets dumped. It’s terrible, chat bots and complicated phone trees make it worse. Employ people to answer the phone and direct the call.

• 
  Drew Stevo (@andrewstevo39) reported 5 minutes ago

  @gblondon1 @skytv @virginmedia Yeh its a shame Sky dont reward loyal customer with cheaper TV and broadband. Fantastic offers for new customers but totally agree, loyalty should be rewarded

• 
  Eddy James (@ImproperFooty) reported 11 minutes ago

  @gblondon1 @skytv @virginmedia Sky is awful. Treat their long term customers terribly. Was paying a fortune for sky sports & they pack it with you tubers. I'm not paying £80 to watch some **** I can already watch for free but don't! IPTV all the way now 👍

• 
  South Coast Commuter (@CS_Hants) reported 15 minutes ago

  @virginmedia I did. They were of little assistance, never able to provide an accurate update and little benefit when outages occurred so often. Was then advised I could leave free of charge during my last 2 months (which I have) and yet you still charged me. You are an abysmal company 🤬

• 
  Alex Williams (@alxwms) reported 18 minutes ago

  @virginmedia That just doesn't work. It is hugely painful ringing you up or playing blind darts to see which one of 20 accounts a text relates to. Just change things and start putting a postcode or account number or part account number in your texts

• 
  Stewart Brown (@__zuluu) reported 20 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_World_IPTV7 offers:
• 300,000+ live channels
• 65,000+ VODs
• PPV events
• Netflix
• 78,000+ movies