Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Crowthorne, Walton-on-Thames, Camberley, Surbiton, Aldershot, Woking, Farnborough, Fleet, Guildford, Godalming, Leatherhead, Yateley and Bagshot.
| City | Problem Type | Report Time |
|---|---|---|
 Crowthorne |
Total Blackout | |
| Walton-on-Thames |
Internet | |
| Camberley |
Internet | |
| Surbiton |
Internet | |
| Aldershot |
||
| Walton-on-Thames |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia #virginmedia what channels do you use for itv and BBC when the virgin is not working properly. Someone please tell me. Thanks
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@dinger3805 @virginmedia It's become a bit of a joke which is not funny anymore as I have lost 2 days pay now because of this given the price we pay. Appualing service at the moment.
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia @Virgin_Victoria @AaronGaben Virgin says no issues in my area but all I am getting is flashing green arrows and no connectivity... full reset and switched off 3 tokes but to no avail.
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia The account holder is my husband. The account number is 104507406 area 26. I made a complaint 2 days ago, where I put all payments receipts numbers but I’ve not received a response until now.
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia sort your WiFi out it’s crap on off all day
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia It’s been awful all day
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Jane
(@i96jms) reported
from
Fleet, England
@virginmedia When I phoned and used the chat they said the same thing. We have already called many times so would prefer you to discuss with your team and arrange a callback by someone who can help.
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@Virgin_Victoria @virginmedia Thank you. Virgin Boffin says no issues in area. I have carried out 3 x fully resets and all I am getting is flashing areos and horizontal lines.
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Ryan Wilson
(@RJHOTCHEF) reported
from
Fleet, England
@AlyInASpin @virginmedia Weird we are having the same problem #lag , @virginmedia whats the problem please. Very annoying now
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Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Of our account for the same amount as last month. We were told that we’d be paying £99 a month but more was taken. We have been trying to sort this problem out for a week now and no one is helping. We asked to speak to a manager and got told there wasnt any available
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Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Basically we wanted to save money as we were paying too much so we spoke to you guys and we were offered the £99 package which was great but sadly the system was down so the lady said she would call us back in the week. Well that never happened and then a direct debit went
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Jane
(@i96jms) reported
from
Fleet, England
@virginmedia We are going around in circles. Your team just go through the same script each time we call. Please arrange escalation to a manager to investigate why your support team cannot resolve issues due to flawed process.
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia I’m trying to solve a billing issue it’s been a month but It’s very difficult since your costumer service is terrible. I’ve paid all my bills but you are insisting that I didn’t. I’ve been at Bank I could confirm that I’ve paid. This is driving me crazy!
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DanWot
(@danwot) reported
from
West Molesey, England
@virginmedia Not enough though to proactively get someone to call me to help me. Just to reply to the message. Well done John. Fantastic customer experience for me! #virginmedia #shamblescustomerservices
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia Just done that and again no issues reported. This is the second time this week I have had no connectivity. Just tried a reset and still nothing. How do I get an engineer out as this is becoming tiresome now given the price we pay.
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
Slightest hint of bad weather and here we go again. it's only slightly damp here but already working from home has failed before it's even started. Think its time to switch ISP as this is becoming all to frequent from @virginmedia.. 2 lost days of work/pay this mth already.
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DanWot
(@danwot) reported
from
West Molesey, England
@virginmedia I've made a complaint over a month ago without a response. Your not following your own complaints procedure. I followed up with a call yesterday, constantly placed on hold, 45mins later told someone would call me back. So far no call!! Someone call me please!
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Paul Camm
(@MrCamm) reported
from
Aldershot, England
@virginmedia putting my bill up by £4.50 a month ... for a patchy as ffk service cheeky bastards , I'm contemplating cancelling it ans watching everything via kodi £115 a month for tv cannot be justified even if I do watch a lot as I'm a loner
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia No as I am about to drive to work when I should be working from home as I do each Friday and Monday except poor service is preventing me doing do. I will make a formal complaint tonight as this is the second time this week.
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Graeme Spice
(@spice1971) reported
from
Yateley, England
@virginmedia Maybe you can pass on the fact 2 calls to two separate call centres (first was India, second Scotland) both dropped mid call. Assuming it wasn’t the operators maybe there is an issue. Didn’t happen to Philpines on third call. Annoying when hold times are long
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mr Ping
(@Crypto_Ping76) reported
@virginmedia That’s on a typical 1gb connection wired directly, no other devices doing anything on the network. No qos or throttling policies. Adapter set properly in the OS. Router rebooted a few times - same result. Upload speed double before, download speed poor
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Tom
(@Tom89156834) reported
@virginmedia no Internet all day. Phone up and they don't even try and fix it just send engineer out on Monday 🥴 virgin ultimate oomph! 🥴🥴
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Hugh Birkenhead
(@hughbirkenhead) reported
@virginmedia All I would like to know is what the issue is and why it's taking so long, because no one will tell me. What exactly has happened in my area that's so serious I am left without service for 3+ days? Why is it not listed on your status page? What info do you need from me?
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Teri PalNud
(@AstroTarotVirgo) reported
Virgin media down again? @virginmedia
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Matthew
(@_quixotica) reported
@virginmedia I ordered broadband with ‘stream from virgin media’. The order didn’t go through. Had to order over the phone. Didn’t include Stream. Now trying to add it but none of your staff know what it is, so can’t help. Can you?
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Adam
(@Adamox2020) reported
from
Oxfordshire, England
@virginmedia your service needs improvement ASAP. Shocking how many times it goes on and off throughout the day.
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Queen Tantrum 🌸
(@queentantrum) reported
@virginmedia None of the plethora of choices on your website address my problem. How do I speak with an advisor?
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AJ, esteemed boss of the Trans Lobby
(@uisgebeatha) reported
@virginmedia Hi, 'Mary' from an 0345 no. just left a voicemail claiming to be from your installation team to discuss an upcoming install. I've never requested one- any chance this could be looked into ASAP?
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RoM
(@RoMonwhy) reported
@virginmedia how long is too long to wait for internet? 1 day? 2 days? 1 week? 3 weeks? 1 month? 2 months? 9th Oct was my installation date. After many install dates & engineers saying they can’t do anything until another team does work My next date is 16th Dec… Worst provider?
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Clive Gowing
(@CliveGowing) reported
@virginmedia Last week a manager was working on it, he said it would be resolved Monday and then Wednesday then disappeared. Now I have some over joker who is equally as bad