Virgin Media Outage Report in Guildford, Surrey, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Guildford come from postal codes GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (17%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Woking, Walton-on-Thames, Camberley, Aldershot, Chertsey, Surbiton, Ashtead, Guildford, Farnborough, Leatherhead, West Molesey, Fleet, Horsham, Addlestone and Esher.
| City | Problem Type | Report Time |
|---|---|---|
 Woking |
Phone | |
| Walton-on-Thames |
Internet | |
| Camberley |
Wi-fi | |
| Walton-on-Thames |
Internet | |
| Aldershot |
TV | |
| Chertsey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
-
GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia I am having problems with my mobile. I can make calls but can not send texts or access the Internet unless I use WiFi. Texts do not go through
-
Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@mouseamillion @virginmedia It's an issue with our cable, so anything plugged in is OK, just our wireless network.
-
Prof Mark Whiteley
(@MarkWhiteley) reported
from
Guildford, England
@virginmedia - absolutely hopeless !!!! Trying to cancel as moving house ... telephone line for moving off due to Covid, web chat not working, no “button” on site to press even though instructions say to press it .... impossible to contact!!!!
-
Najm Khan
(@rohaaminho) reported
from
Farnborough, England
Had the worst internet day ever. Never use Utility Warehouse or whoever own the line around here which is @virginmedia
-
Lucy Spalton
(@lucy_spalton) reported
from
Fleet, England
@virginmedia Has everything gone down in Fleet? GU51
-
stevexoh
(@stevexoh) reported
from
Esher, England
Hi @virginmedia Broadband been down in KT10 all day and update now says estimate 9.05 tomorrow morning earliest. Is there any more info on how accurate this is? If true I have to cancel only bit of paid work I’ve had for last 4 months so keen to know either way ASAP.
-
Mackenzie Taylor
(@MTaylorRacing) reported
from
Chertsey, England
@vmbusiness - 24 hours without internet now and stuck on hold for 35 mins and counting. Couldn’t get any help from live chat either ! Any help would be very appreciated !
-
Stuart Robson-Frisby (Ivanti)
(@StuRobsonFrisby) reported
from
Yateley, England
@virginmedia No broadband in GU46 7RR... is this part of the outage as have seen others in the area with issues but your website says no issues reported?
-
Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
Hi @virginmedia You “help” isn’t helpful at all. How do I get to a human for support on my Virgin landline please? Frustrated from Guildford
-
Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@jamiepattenden1 @virginmedia It was a cable issue apparently, a second engineer is coming out on the 23rd to lay some new cable.
-
Mike
(@mikesanuk) reported
from
Esher, England
@virginmedia Atrocious Service. Lost all services and then there is no one available to report the fault to! No doubt some workman have just cut through a cable!
-
Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Same issues of drop out. Got to wait another 11 days until its fixed. 😔
-
©️🅰️®️🅾️ Lℹ️N📧
(@c_s_skinner) reported
from
Fleet, England
@virginmedia your WiFi box is rubbish, we keep loosing signal. Dreadful service. Do not recommend 😡
-
Prof Mark Whiteley
(@MarkWhiteley) reported
from
Godalming, England
@virginmedia No - Still cannot get anyone to cancel the contract and send a final bill - even though I moved 3 weeks ago and wrote to you 5 weeks ago!!!!!
-
Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia is your service down in the KT22 area this morning?
-
Mike
(@mikesanuk) reported
from
Esher, England
@virginmedia Thankfully network issue Sorted overnight- however it was frustrating not being able to report it over phone, having gone through auto message and diagnostics it then said office closed and cut you off.
-
Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Still not fixed but had a really good engineer out called Andy, he's given me his mobile number and requested a network engineer to fix the power levels in the cabinet. If still not working to call him direct next week! You need more Andys.
-
Stuart Zissman
(@stu_ziss) reported
from
Fairlands, England
@virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s
-
Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
By the way @virginmedia in addition to my earlier comment I’ve tried you text service 3 times and I’ve still not received a message
-
Chantelle Newton
(@chantelle_ukccf) reported
from
Farnborough, England
@virginmedia I have a support query which I have submitted via the Virgin Media app and I have tried calling but I’m getting no where. Can you provide a contact channel that will actually get me the support I need?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Golferstuart
(@Golferstuart) reported
How do I cancel an engineer visit please? @virginmedia
-
CAIS Files 💙
(@CAIS_Files) reported
@virginmedia I can access the internet, but can’t access my work internal network - I can connect if I use a hotspot from my phone
-
MG
(@mg_mg79419759) reported
@virginmedia No internet in Derby, is this a known issue?
-
💖Stephanie💖
(@stephwillbye_2) reported
@virginmedia Yes I have, I agreed £45 due to all the trouble we have had and that’s why one of your staff members said that price so you don’t then go and take 115 and no it’s on the floor
-
Jason mead
(@Jaymead109) reported
@virginmedia I had 25mbps up to 48mbps download speed on my xbox now even with a new console I'm on 4mbps its ridiculous. You are just empty promisers your apparently fixing it all the time but in reality you dont you tinkered with it and now we have **** all.
-
john butterworth
(@butterworthj1) reported
@virginmedia An approx date of 7th September which would mean 9 days of various interruptions of my service? Do you really think this is acceptable? Having to restart my hub everyday in the middle of watching programmes?
-
Jason mead
(@Jaymead109) reported
@virginmedia The thing is the fact you have been slower than a bloody snail I've been having the issue since end of july in fact yesterday was my birthday and my internet is so bad my download speed is less than 4mbps which is pathetic. Everytime we contact you you always say theirs an issue.
-
💖Stephanie💖
(@stephwillbye_2) reported
@virginmedia Nope, we got the £45 price cause of the trouble I’m having with my WiFi which still isn’t working correctly, was promised a manager would give me a call back by the end of yesterday yet nothing, also got told the extra I paid last month would cole@off this months yet it hasn’t
-
Jason mead
(@Jaymead109) reported
@virginmedia There is no actual help like an engineer or technician to fix my wifi theres no discounts on what we are paying a month whilst getting absolutely **** for it there is a bare minimum and you cant even provide it. I'm not being funny but when we joined you we had lovely internet
-
bizmobile
(@InfoBizmobile) reported
@virginmedia Tried resolving an issue this morning and now the call has been cut off. The whole process of dealing with you has been an absolute nightmare. Phone not delivered, forced onto WhatsApp to chat. Not surprised lines are busy.