Virgin Media Outage in Guildford, Surrey, England

@virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers

@virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?

@virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code

@virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice

@virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.

@virginmedia Sorry but no. If you can't monitor your own service provision why should I ?

@virginmedia Patchy. And the weekends enquiry regarding possibly upgrading... Non existent service.

@virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!

@virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.

@virginmedia is it a joke? No network for two hours already? I have important work to do… £200 for broadband monthly not enough to keep the network going??

@virginhelp is there a reason my virgin media is down in the leatherhead area?

@virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so

‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!

@Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr

Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?

@virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.

Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia

@virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.

@virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!

@virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

@virginmedia Will there be any compensation for the people effected with the outage that lasted 3 days (tv)

@virginmedia why is it asking me to subscribe to catch up on programs as I pay the for them already!!!! Not happy been a customer for over 20 years will be phoning up sky Monday

@virginmedia why is my virgin media down again twice in 2 days

@virginmedia if u had put as much energy into informing me my contract had ended, that ur staff have since I cancelled my contract, I may still be a customer. Shame #OFCOM cant ask u to not harrass customers to stay, like they asked u to give 30 days notice to them. #RantOver

@virginmedia absolutely disgusting how you treat your customers!! To be told several times you’ll refund us and yet it’s now December and we’re still waiting for the cheque that you said you’ve sent back in may!! This is totally unexceptable!

Virgin media really *************** now. How ******** is the WiFi dropping out at this time of night?! The one Saturday night I'm in. Get tae ****.

@virginmedia Hi, Broadband been down now since 6pm. WN1 area. Any news?

@virginmedia our wifi has not been working since the morning please could you fix this

@katieloupalmer @virginmedia Had similar issues too but was able to resolve it with their WhatsApp customer support HOTLINE +1(716)216-2131

@virginmedia Hi, I just tried streaming tonight to my 90,000 followers on Facebook and I kept getting constant drops in upload speed meaning I was dropping frames while streaming, also my game was also uplayable went up to around 500ms in ping. can you help me out