Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Guildford come from postal codes GU2 and GU1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 01/12/2026 02:05

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Camberley, Guildford, Horsham, Aldershot, Farnborough, Ashtead, West Molesey, Leatherhead, Woking, Walton-on-Thames, Weybridge, Fleet, Addlestone, Dorking and Godalming.

Loading map, please wait...
City Problem Type Report Time
United KingdomCamberley Internet
United KingdomGuildford Internet
United KingdomCamberley Internet
United KingdomCamberley Internet
United KingdomHorsham Wi-fi
United KingdomAldershot Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • stu_ziss Stuart Zissman (@stu_ziss) reported from Fairlands, England

    @virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s

  • AmyJ1996 amy james. (@AmyJ1996) reported from Farnborough, England

    Right who has virgin media tv someone help us

  • Littleyellowduc Little Yellow Duck (@Littleyellowduc) reported from Esher, England

    @virginmedia Any known problems in the KT7 area?

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia Really don't want to call up, wait for 45 minutes to talk to a rude and arrogant support person who then hangs up on me. Shocking.

  • Georgiaknipe Ge (@Georgiaknipe) reported from Broadbridge Heath, England

    @virginmedia still awaiting on confirmation for my latest order said it would be here today had nothing in the post and no email to say what’s happening could you help please

  • MTaylorRacing Mackenzie Taylor (@MTaylorRacing) reported from Chertsey, England

    @vmbusiness - 24 hours without internet now and stuck on hold for 35 mins and counting. Couldn’t get any help from live chat either ! Any help would be very appreciated !

  • martynbest Martyn Best (@martynbest) reported from Esher, England

    @virginmedia what is going on? Can’t get through on the phone and online says can’t change online. Waiting 3 days for an added service. #awfulservice

  • StuRobsonFrisby Stuart Robson-Frisby (Ivanti) (@StuRobsonFrisby) reported from Yateley, England

    @virginmedia No broadband in GU46 7RR... is this part of the outage as have seen others in the area with issues but your website says no issues reported?

  • rattyliveshere Kim Ronaldson (@rattyliveshere) reported from Guildford, England

    @virginmedia thank you for the reply... my home number is ex-directory and has been for years, how do i cancel this service please?

  • MarkWhiteley Prof Mark Whiteley (@MarkWhiteley) reported from Godalming, England

    @virginmedia No - Still cannot get anyone to cancel the contract and send a final bill - even though I moved 3 weeks ago and wrote to you 5 weeks ago!!!!!

  • rohaaminho Najm Khan (@rohaaminho) reported from Farnborough, England

    Had the worst internet day ever. Never use Utility Warehouse or whoever own the line around here which is @virginmedia

  • lucy_spalton Lucy Spalton (@lucy_spalton) reported from Fleet, England

    @virginmedia Has everything gone down in Fleet? GU51

  • gerimcc GeraldineMcCambridge (@gerimcc) reported from Aldershot, England

    @virginmedia I am having problems with my mobile. I can make calls but can not send texts or access the Internet unless I use WiFi. Texts do not go through

  • rorpr rachel o'reilly (@rorpr) reported from Dorking, England

    Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Guildford, England

    @virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?

  • jjjjxxx janet arias-ball (@jjjjxxx) reported from Guildford, England

    @virginmedia time to leave, you’re staff are wonderful individuals that spend hours trying to help your customers but at the end of the day you don’t care about your customers. Wonder what other providers are going to step in and help?

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Guildford, England

    @virginmedia The same issue I contacted you over three months ago. My WiFi network kicking all devices off the network multiple times a day.

  • faridji99 Mohammed farid butt (@faridji99) reported from Leatherhead, England

    @VirginMedia_One shameless virgin Media can not help customers #virginmedia

  • Georgiaknipe Ge (@Georgiaknipe) reported from Broadbridge Heath, England

    @virginmedia It’s was a mobile but we phoned up and cancelled and went with a different provider as there was an issue on your side with the order

  • 5aman1_m Munindra Samani (@5aman1_m) reported from Wokingham, England

    Yet again issues with virgin broadband. On the phone for over 25 mins - ridiculous #virginmedia #connectivity

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AndyQui29237736 Andy Quinn (@AndyQui29237736) reported

    @Mangermouse @virginmedia Dont be suprised if its not i have the same issue and they said it should be fixed by 4pm yesterday 4pm past and it changed to 4pm today. I will now be leaving them as a day and a half with no service is beyond a joke & its still off now im relying on iphone hotspot.

  • Paddock_View Navy Blue (@Paddock_View) reported

    @virginmedia Yes, just for info, I am a network engineer so have done all of the normal things you would ask, hence why I have tweeted you. As I thought there maybe line degradation

  • besh53587734 besh (@besh53587734) reported

    @virginmedia As I say every single day my internet drops between 2-5 times per day and I have raised this issue with your staff on several occasions! Be great to get what I pay for for over 75% of my waking day! Which also happens spontaneously for no reason

  • BRidpath Beth Ridpath (@BRidpath) reported

    @virginmedia - my TV service is down - London SW4

  • besh53587734 besh (@besh53587734) reported

    @virginmedia Also the link you provided is a link showing my Twitter conversation! Nowhere within the link is any form in which I can express my dissatisfaction! Again ANOTHER fail by virgin media

  • hardey_nicole Nicole Hardey (@hardey_nicole) reported

    @virginmedia Can you please tell me what is going on with the service in Hertford I cannot attend my uni class on line and we have spoken to your company 3 times this week and all they want to do is sell us another package and nothing works! I am training to be a Nurse and this does not help!

  • App4england Apprenticeships (@App4england) reported

    Virgin media down again no WiFi for 2 days This is happening all the time on my area. Made me realise how much our lives relvolve around the internet and how lost we are without it.

  • abi_mackie Abi Marie (@abi_mackie) reported

    @virginmedia I have tried calling but the person I contacted couldn’t help as I don’t have an account with you

  • markswaroop Mark Swaroop (@markswaroop) reported

    @virginmedia Can someone please help us get our internet back on. We’re stuck with barely no signal and the internet is not working. The link sent to us says a technician will be sent 4 days from now.

  • EvelynRingLord Evelyn Ring Lord (@EvelynRingLord) reported

    @virginmedia The cancellation form was sent to Virgin on November 28, 2021. Tried calling Virgin but there was a 30-minute wait.I was on Virgin's messaging service and was trying to get in contact with someone from Customer Support that way. No joy. There is a record of the conversation.