Virgin Media Outage Report in Guildford, Surrey, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Guildford come from postal codes GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 13: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (42%)
-
TV (35%)
-
Wi-fi (11%)
-
Total Blackout (8%)
-
E-mail (3%)
-
Phone (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Walton-on-Thames, Woking, Surbiton, Farnborough, Fleet, Aldershot, Camberley, Guildford, Godalming, Leatherhead, Yateley and Bagshot.
| City | Problem Type | Report Time |
|---|---|---|
 Walton-on-Thames |
TV | |
| Woking |
Total Blackout | |
| Surbiton |
Internet | |
| Walton-on-Thames |
Wi-fi | |
| Farnborough |
Wi-fi | |
| Fleet |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
-
CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!
-
DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted
-
CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia Sadly I am not, as I have never any compensation for the lost of my connection, I lost Wi-Fi for about hour yesterday but as normal virgin media are not up holding its guarantee. I an@self-employed and the one thing I rely on is my internet connection.
-
Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
-
Tim Bourne
(@TimSBourne) reported
from
Wokingham, England
@virginmedia I'm sick of explaining this again & again - see previous tweets & msgs to VM. It isn't even noted - yesterday 2nd line support looked at my ticket & said I'm "not receiving any emails" NO NO NO! Just emails with etickets attached, even tho get non ticket emails from same sources
-
Tim Hole
(@TimHole) reported
from
West Molesey, England
@virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.
-
Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk
-
Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia My problem is that the fix time is 24 hours! That’s really not ok
-
Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia service down in GU14?
-
Thom Gibbons
(@TheBadgerG) reported
from
Farnborough, England
@virginmedia Yes, zero issues in area for broadband, pulled apart and reset the router numerous times. It just keeps wanting to download new settings, works for a bit and then fails. Engineer now booked for next Wednesday which is an eternity running my business from home.
-
CM40
(@CM40UK) reported
from
Blackwater, England
@MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson
-
CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.
-
Craig Hannan
(@CraigHannan4) reported
from
Ash, England
@virginmedia Yes. And there customer service email. I also tried the contact number. But not accepting calls. Surely this should be automatically credited to me. I shouldn’t have to chase it. Sent loads of emails over the last few weeks now. I’ve just been ignored.
-
Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!
-
Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman
-
Becky Morrish
(@BeckyMorrish13) reported
from
Camberley, England
Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?
-
Craig Hannan
(@CraigHannan4) reported
from
Tongham, England
@virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.
-
CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty
-
Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?
-
Craig Hannan
(@CraigHannan4) reported
from
Ash, England
Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Tooting1977
(@tooting1977) reported
@virginmedia I spend so much time on the phone to customer service trying to resolve complaints that I feel I should be on your customer service team!
-
Adrian Giles
(@gi1esy) reported
@virginmedia Have tried it on my phone and tablet.. Same issue
-
Eddie Haggers
(@K2_Eddie) reported
@virginmedia Hi, it says no issue (which it often does when there is one) my router is flashing away and I can can connect to my SSID, just no internet. Awaiting a virtual techy to contact me.
-
Tooting1977
(@tooting1977) reported
@virginmedia Disgusting customer service. For a communications company you have no idea about communicating!!! I've been waiting 16 days for a manager to call me back after being told that someone would call within 48hrs
-
Joyce Flannigan Morrison
(@Flan_x) reported
@virginmedia @gi1esy Everything before e4 has disappeared off our apps aswell! Clearly a virgin wide issue that needs resolved ASAP!!!!!
-
Andrew Battle
(@andy_s_battle) reported
@virginmedia That does not explain the farce of this, being told it was hub then outage then hub again and now outage again.
-
bave deam
(@Feeney83ad) reported
@virginmedia Can you send the link again as not working doing the king press
-
Priya JV
(@PriyaJV1) reported
@virginmedia They said its not within 48 hours so Virgin needs to deal with the issue
-
sharon Olding
(@sharon_olding) reported
@virginmedia the GB news channel has suddenly disappeared from the App on my phone. It’s been there all week now it’s gone! Can you let me know what the problem is please. Thanks
-
Honor
(@ImHonor) reported
@virginmedia Hi there, I was on hold from 3.30pm to 5pm. Was hung up on twice. Used 2 phones, each of them were hung up on. Your WhatsApp service provider stated that they couldnt help because they were going to close soon. This was 45minutes into the conversation. Why is this?