Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

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The latest reports from users having issues in Guildford come from postal codes GU2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 02/02/2026 05:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Fleet, West Molesey, Aldershot, Leatherhead, Camberley, Addlestone, Godalming, Ashtead, Guildford, Horsham, Farnborough, Woking, Walton-on-Thames, Weybridge and Dorking.

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City Problem Type Report Time
United KingdomFleet TV
United KingdomWest Molesey Internet
United KingdomAldershot Internet
United KingdomLeatherhead Internet
United KingdomCamberley Internet
United KingdomAddlestone Internet

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact

  • DanielBurns91 Daniel Burns (@DanielBurns91) reported from Dorking, England

    @virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!

  • neildrandall Neil Randall (@neildrandall) reported from Blackwater, England

    @virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!

  • Em__Charlotte Emily Redhead (@Em__Charlotte) reported from Cranleigh, England

    @virginmedia is the WORST service and Provincetown I have ever used and their customer service team is absolutely dreadful and can’t even keep up to date with when you have left the property. If you are ever looking for broadband- DO NOT GO HERE! #rantover

  • adimarlow Adrienne (@adimarlow) reported from Camberley, England

    Switched to @virginmedia broadband in Nov ‘20 and agreed to pay more per month than I was paying before just to get reliable broadband. Now I find myself never using the Wi-Fi at home and the kids having to use my phone data to complete school lessons and work as it is SO BAD 😡

  • fleekhan fiona khan (@fleekhan) reported from Cobham, England

    @virginmedia hi I need to discuss my options cant find anywhere on your website that shows me details to call or have a callback. Brand new customer looking to sign up please advise.

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    Dear @VirginMedia, are there problems in the GU14 area? Because the reliability of broadband here has been appalling since at least Thursday/Friday. You really need to sort it out, I have to WFH and my daughter needs to connect with her school.

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.

  • psjarlo _jarl_ostensen (@psjarlo) reported from Guildford, England

    @virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?

  • sturooo Stuart Ross (@sturooo) reported from Guildford, England

    @virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract

  • WakeFireplaces Wakeford Fireplaces (@WakeFireplaces) reported from Flexford, England

    How do we resolve our internet problems if there’s no one at Virgin Media who’s willing to help, or speak with us??... please sort it out before our router finds a new home in the recycling bin.... @virginmedia why does it have to revert to shouting out loud on social media?...

  • fleetsaints Steve Jones (@fleetsaints) reported from Fleet, England

    @virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia hey there - lost all connectivity at home suddenly this morning and can’t get through to any of your helpline numbers. Is there problem in GU15 3HY area. Can’t understand why 150 and external numbers are either not connecting or just showing as constantly unavailable

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?

  • KirstyMac712 Kirsty MacDiarmid (@KirstyMac712) reported from Fleet, England

    Hi @virginmedia really hard to work from home when the wifi keeps cutting out. We’ve not had a connection since 10.30 last night. Please help.

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Hi, yep. It’s been poor for over 4 days and non-existent for nearly 36 hours. Yes, I’ve checked BB status, it’s supposedly OK, yes I’ve rebooted, yes I’ve factory reset, multiple times. Still no BB. Still have to go to office, no choice unfortunately. No BB = Big health risk🙁

  • Chivers67 Chivers67 (@Chivers67) reported from Addlestone, England

    @virginmedia All I’d like is to change my package, I press all the right buttons but you don’t have the right person on the other end of the Line. Poor show!

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia Your web site is not very helpful really - apparently the fault will be rectified by 08.40 this morning. Understand technical problems arise but it’s surely much better to provide proactive updates rather than to react in receipt of complaints?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • UK2K4_DwelleR Steven Fawcett 🐾 | NOPAT-UK | IAM | (@UK2K4_DwelleR) reported

    @virginmedia @Ofcom is this right? WIFI service constantly breaking down, only me and my wife with an M350 fibre connection, just 4 pieces of kit use the WIFI and at the very most only two pieces at a time and there is only two of us. At £43 p/m, I find that difficult to understand.

  • AffinityPng affinity.png (@AffinityPng) reported

    @virginmedia Yep. Intermittent issues is a bit generous, more like I only have intermittent connection

  • Paul_Wingrove Paul Wingrove (@Paul_Wingrove) reported

    @virginmedia so...not only no service but your service status checker down for the *second* time today. Anyone care to explain?

  • sukhdeep_rehal Sukhdeep Rehal 💙🇬🇧🇮🇳 (@sukhdeep_rehal) reported

    @virginmedia It's a (not) superhub 3. So the light that is usually solid red to indicate modem only mode is flashing green. The automated line is saying there are no issues, but the website (when it works!) is saying there are.

  • Tayaba_M Tayaba (@Tayaba_M) reported

    @upyoursginaford @virginmedia @YodelOnline it’s INSANE!!! How these businesses cannot respond to people paying for a service !!!

  • NuriaCorbi Nuria Corbi Carrasco (@NuriaCorbi) reported

    @virginmedia Thank you, it's back up now, but the phone conversation I had this morning with your customer service was verging on the farcical. It ended up being a 'known issue' even though they insisted the fault was at my end. The whole neighbourhood was down. Never mind.

  • LymoTweetUp #LymoTweetUp 💚 (@LymoTweetUp) reported

    @virginmedia Ok thank you. If they move to another provider for a pay as you go service, can they keep their existing mobile numbers ?

  • HeyAmyJude Amy (@HeyAmyJude) reported

    @virginmedia any update on when the D14 outage will be resolved? It’s been at least 7 hours…

  • nan2thou PAT WEBB (@nan2thou) reported

    @virginmedia Waste of time. It can take ages to get through, then you get a load of rubbish if you can get anyone who knows what’s going on. I just want a service that I can rely on & pay for.

  • AidenWignall Aiden Lee Images (@AidenWignall) reported

    @virginmedia I cannot believe the problem I am having with your service at the moment. Being charged over £50 for phone calls from a land-line and I don't even own a home Phone. Then to be called a liar and told to shush by your call centre staff......disgusting