Virgin Media Outage Report in Guildford, Surrey, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Guildford come from postal codes GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Woking, Camberley, Fleet, Leatherhead, Aldershot, Guildford, Farnborough, West Molesey, Addlestone, Godalming, Ashtead and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 Woking |
Internet | |
| Camberley |
Internet | |
| Fleet |
Internet | |
| Leatherhead |
Internet | |
| Aldershot |
Internet | |
| Guildford |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
-
Ash まじめ
(@ASHVllN) reported
from
Esher, England
@virginmedia Shouldn’t I be eligible for a reasonable compensation for paying for a service that I’m not actually receiving?
-
gonzo
(@pears0) reported
from
Camberley, England
@virginmedia We are sorry you are still waiting to be connected to one of the team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems. This may mean a delay in being transferred to one of
-
Nick Batch
(@WashedBatch) reported
from
Guildford, England
Does anyone know a broadband provider which does same day setup Or fast setup? Virgin media keep letting me down with it and have useless support…
-
Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia Of course no change.. nothing has been done..? How can I speak to someone, anyone at Virgin media? I can’t even cancel my contract on line.
-
Peter *****
(@hoarp001) reported
from
Fleet, England
@virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?
-
Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia TV and internet down in KT12. Went off at once about 10 min ago. Anyone else experiencing this?
-
Ash まじめ
(@ASHVllN) reported
from
Esher, England
@virginmedia On wired connection I’m getting the same results 431mb download and 30mb upload. I’ve tried to diagnose the issue via your website and it suggested again to send out a technician, so I’ve requested one to come again next Monday 11th.
-
gonzo
(@pears0) reported
from
Camberley, England
@virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?
-
jox
(@Jotwinn) reported
from
Cobham, England
@libertyglobal I use virgin media wifi and broadband have been a customer for little under a year now and have spent all day on the phone with them I am a priority customer as I have medical equipment that needs wifi to transmit readings to hospitals and they said they would
-
Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?
-
Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option
-
Vito Serafino
(@vserafino19) reported
from
Farnborough, England
@virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers
-
Dan
(@danpowelldjp) reported
from
Esher, England
@virginmedia thanks, has been 3 hours now and no fix - just going round in an endless loop.
-
Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
-
Paul Riddell
(@shombell) reported
from
Ash, England
@vmbusiness total loss of internet service again in GU12 area. Becoming a regular occurrence, almost weekly!
-
Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
-
Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia Internet down in KT12. Any idea when it will be fixed ?
-
Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
-
Wendy Earle
(@wearliegig) reported
from
Guildford, England
@virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.
-
Daniel Evans
(@ChavdogEvans) reported
from
Farnborough, England
@virginmedia my wifi seem to keep dropping out is there issues with it at the moment
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Joe Forkin
(@forkinofficial) reported
@virginmedia This was priced to retain our custome at £50.25 via the retentions team and has just gone completely to pot. It seems nobody is able to actually solve the problem, they say they have and nothing changes
-
Joe Forkin
(@forkinofficial) reported
@virginmedia Oh it’s not just the wait times, it’s incompetence. The call handlers can’t help and transfer you over an over. Picture this, you are on a £50.25 pcm tariff and get charged over £100 👍 it’s good feeling like a valued customer
-
GRVY Graham6
(@graham641) reported
@virginmedia I think it was probably the storm that might have caused the outage as my parents also use your service in a different part of town also went down.
-
💗Julie - Be safe,sparkly,smiley & kind everyone🌈
(@evmoregirl) reported
When you call @virginmedia Explain a 78 year old living alone with complex health conditions Home phone - lifeline - isn’t working And they say the earliest they can get a technician to her is next Wednesday !!!!!!!!! Absolutely dreadful customer service Please respond
-
Mike Ell
(@Mikeyboy3367) reported
@Lucy__Vixen @virginmedia I just called the main 0345 number and pressed the option for new customers. Then he put mw through to retentions from there. Like you they got my contract wrong and it took another 6 weeks to sort out following a complaint. Good luck 🍀
-
Domini
(@DominiKeira) reported
@virginmedia They haven’t disconnected. Virgin have outright told me they didn’t cancel my services as apparently I didn’t Agree to the 30 days notice period. I’m baffled
-
Mujtaba Ghauri
(@MujGhauri) reported
@Virgin @virginmedia hi. I’ve been trying to get a resolution to a complaint but everyone I’ve spoken to has been extremely unhelpful. I was told I’d get a call back yesterday but got nothing. No one has got back to me on my complaint! Can someone contact me?
-
Andrew Farmer
(@afarmer78) reported
@virginmedia 2/ If only all the customer service we had recieved was this good we wouldn't needed to benefit from his time! Please pass on our thanks to Martin - ID: 22453
-
Punished Veteran
(@PunishedVeteran) reported
@virginmedia No, so many issues needs a big investigation from senior management
-
💗Julie - Be safe,sparkly,smiley & kind everyone🌈
(@evmoregirl) reported
@virginmedia I am yes This is regarding my Moms account I am not a Virgin Media customer Please can you advise how we chat