Virgin Media Outage Report in Guildford, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Guildford come from postal codes GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 26: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Camberley, Woking, Fleet, Leatherhead, Aldershot, Guildford, Farnborough, West Molesey, Addlestone, Godalming, Ashtead and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 Camberley |
Internet | |
| Woking |
Internet | |
| Camberley |
Internet | |
| Fleet |
Internet | |
| Leatherhead |
Internet | |
| Aldershot |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia They are not much help , I’ll look around first see if there are better deals
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia how do I cancel a subscription on one on my boxes , also do you offer discount with a defence discount card
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jack
(@charliehart1985) reported
from
West Molesey, England
@virginmedia still having issues with Netflix still not working on my tv
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
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Bill Adams
(@theworstbill) reported
from
West Molesey, England
@Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia so I called up to discuss my package I literally wonder who you employ so so unhelpful not rude just unhelpful , plan b find a new package myself
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David Howorth
(@dhoworth1) reported
from
Esher, England
@virginmedia Still no broadband and no communication. Why do I the customer have to chase you to get an update. Why do you not contact me - email/call etc #poorcustomerexperience
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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John Neilson
(@flyingjok) reported
from
Camberley, England
@dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia Truthfully, your engineers are hopeless. WiFi is not working properly throughout the flat and I pay you lots of money for a bad service..
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia you really don't understand the concept of customer service
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia @Virgin_Victoria For a start my phone keeps coming up as no service available and your csa says I need a new sim card,!!!! WiFi in my flat is rubbish and keeps dropping out. They won't come out to look. Have complained 10+ times but no one cares. So after 20+ loyalty to your company I expect more
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@virginmedia I have had no broadband for nearly 24hrs, an area issue apparently and you have a fix time of 03/02/20!!! #nothelpful #peedoff
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia deny one of the passwords I gave is correct. Their systems are appealing. As is customer service. Don't use Virgin Media. No good reasons for why their practices are in place.
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James Snyder
(@StJamesofFleet) reported
from
Fleet, England
@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
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Anthony Cole
(@ACLondon) reported
from
Chobham, England
@virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond
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Jack Holliday
(@JHollid) reported
from
West Molesey, England
@GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Patrick Higgins
(@hoopy_1888) reported
@virginmedia Tried calling back again, over 1 hour to be cut off again. Service is diabolical. No I haven't had anyone call me back. Impossible to speak with anyone. I've gave up.
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SmithersJones
(@mrgscourier) reported
@virginmedia after sneakily increasing our broadband package from £38, as agreed, to £62 you’ve now disconnected us.Terrible customer service. Will not be paying you any more and will take our custom to BT or Sky at a more reasonable cost.
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Pooja Arora
(@PoojaAr32762875) reported
@virginmedia @virginmedia there are no messages from Zach. Has he not started his shift. Just on whatsapp with Ranjitha who is supposed to be a Manager. She hung up on the chat without sorting out the issue. I am furious and having enough of this now!!!!!
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Wiz n Liz Twitch
(@TwitchWiz) reported
@virginmedia I have had to ring again and despite being told I had cleared the required amount to get my service back and they said that I needed to pay more! Also the lady i spoke to this morning said my service was back but it was not I am not a happy with this with false information!
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Graham Hawkins
(@grahamphawkins) reported
@virginmedia Well I still have WiFi so that’s not going to help, just no Ethernet I’ve rebooted several times. But I can see on my switch it doesn’t look right and on a reboot it connects for a few minutes but I cannot get out to the web then goes and that’s probably down dns/gateway problem.
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deb58
(@kay_8686) reported
@virginmedia your website says there doesn’t seem to be a problem in my area yet my tv has just switched itself off and when says it’s restarting is asking me to connect my box to the tv with the Ethernet cable. It’s all connected and not been an issue since it turned itself off!
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ⓂⒶⓇⓉⒾⓃ ⓉⒽⒺ ⓉⓄⓅ ⓇⒺⒹ ⒷⒶⓈⓉⒶⓇⒹ
(@MartinTheTopRed) reported
@rogerpsan @virginmedia Sounds like you got a good one there, we have them for our internet but they made a right mess when we tried to take TV services with them, as I am disabled I needed an engineer visit who never came but they happily carried on charging me and telling me I had TV with them.
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😈👑💙 𝙃𝙍𝙃 𝘾𝙧𝙖𝙛𝙩𝙮 𝙈𝙪𝙫𝙫𝙖 💙👑😇
(@craftymuvva) reported
Hello? Anyone at @virginmedia? Anyone? Anyone at all? Any service being offered to customers by any sort of customer service? Now 17 hours in and I’m still at the stage of being asked my details. Also told you have no managers today. I want to speak to one.
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Luke simpson
(@LSTANK1979) reported
@virginmedia Still no services!! Customer service is a joke!! Be waiting from 3rd of March!!
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Red Roger LFC #JFT97 Legacy fan and proud!
(@rogerpsan) reported
@MartinTheTopRed @virginmedia Damn