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Virgin Media outages and service status in Guildford, England

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Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Guildford, including 1 direct report.
  • The most common problems reported in this area mention Internet, TV, and E-mail.
  • The most recent signal from this area was received May 13, 9:15 PM GMT+1.
  • 73% Internet (73%)
  • 13% TV (13%)
  • 7% E-mail (7%)
  • 7% Wi-fi (7%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Farnborough, Camberley, Horsham, Woking, Aldershot, Leatherhead, Fleet, Weybridge, Walton-on-Thames, Addlestone, Ashtead, Guildford, and West Byfleet.

CityProblem TypeReport Time
Farnborough TV 7 hours ago
Camberley Internet 3 days ago
Horsham Internet 8 days ago
Woking Internet 12 days ago
Woking Internet 12 days ago
Woking Internet 13 days ago

Nearby cities with recent reports

Farnborough

1 recent signals

7 hours ago
Camberley

1 recent signals

3 days ago

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • DimiD35089880
    DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted

  • flyingjok
    John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?

  • dano_afc
    Dan O'Sullivan (@dano_afc) reported from Frimley, England

    @virginmedia what is going on with your customer service today????? Completely unreachable either on phone, online chat or your abysmal whatsapp service!!! Talk to your customers!!!!!!!

  • K74Marti
    Marti Jerrard - K74 (@K74Marti) reported from Farnborough, England

    @virginmedia I have followed every instruction as advised. Turned off, set, check status and even network issue in area.. it just keeps dropping out daily with no know issues. It’s as if faster broadband has actually slowed it all down! Pse sort it out

  • DimiD35089880
    DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia can’t even set up hub properly. 3 weeks since I upgraded my speed and I receive still the same but they keep insisting (we made changes will approve by tomorrow) REALLY!!! Is technical support think we are so stupid. Get a grip @virginmedia next stop complaints

  • GeoffRogersEU
    Geoff Rogers (@GeoffRogersEU) reported from Hersham, England

    @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

  • wearliegig
    Wendy Earle (@wearliegig) reported from Guildford, England

    @virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.

  • flyingjok
    John Neilson (@flyingjok) reported from Camberley, England

    @ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

  • paulineayres
    PaulineAyres-S/W (@paulineayres) reported from Blackwater, England

    @virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains

  • skmerry
    Sarah Merry (@skmerry) reported from Esher, England

    @virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.

  • TheBadgerG
    Thom Gibbons (@TheBadgerG) reported from Farnborough, England

    @virginmedia Yes, zero issues in area for broadband, pulled apart and reset the router numerous times. It just keeps wanting to download new settings, works for a bit and then fails. Engineer now booked for next Wednesday which is an eternity running my business from home.

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

  • CraigHannan4
    Craig Hannan (@CraigHannan4) reported from Ash, England

    Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.

  • BeckyMorrish13
    Becky Morrish (@BeckyMorrish13) reported from Camberley, England

    Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?

  • winetaff
    Lee James (@winetaff) reported from Esher, England

    @virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice

  • pmross
    Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr

  • woodyturts
    Alex Turton (@woodyturts) reported from Farnborough, England

    @virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.

  • IwonaSadowska
    Iwona Sadowska (@IwonaSadowska) reported from Esher, England

    @virginmedia is it a joke? No network for two hours already? I have important work to do… £200 for broadband monthly not enough to keep the network going??

  • GabsdAprano
    Gabriella d'Aprano (@GabsdAprano) reported from Esher, England

    @virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • andymousemat
    MouseMat (@andymousemat) reported

    @virginmedia been a customer for over 12 years and given you approx £12k - Is there any chance you can replace my 6 year old hub 4 - which is old technology now.

  • TRSafcw
    Trevor (@TRSafcw) reported from Headley, England

    @Leemhammond @virginmedia Same on Now TV, must be a Sky issue.

  • Stewart_Paske
    Stewart Paske 🇪🇺🇬🇧🖖 (@Stewart_Paske) reported

    @virginmedia Broadband issues in CB4, Cambridge. Anyone else experiencing issues? #cambridge #VirginMedia

  • robdrfc4eva
    Rob (@robdrfc4eva) reported

    @virginmedia what the hell Move home my bill quadruples over night. Old contract cancelled new one started with no consent from me. Call center handler whose english is so bad cant understand a word

  • DiBrander
    💯 Di 💯 (@DiBrander) reported

    Heads up to anyone looking to watch the SPFL games at home tonight… My Sky app isn’t working (via Virgin Media) and I’ve heard that some folk are having issues with their fire sticks too. I’ve bought a day pass with NowTV to stream Sky Sports. Just hoping to spare folks frustration and heartache if they don’t have a ticket to go to the game and then can’t get online either! (I know it won’t be a problem for everyone)

  • flower15218
    Dave Flower (@flower15218) reported

    @virginmedia They can call me when they know they’re coming down and I can take them to the cabinet. Might be easier 👍

  • EoinPoil
    Brendan Cafferty (@EoinPoil) reported

    Item tonight on virgin media on blockade & country held to ransom by dissident truck drivers & IFA,Danny Healy Rae says @MichealMartinTD poured petrol on it every time he spoke, FF TD speedster michael cahill says wrong to call in army,He is wrong, must slow down? @OCallaghanJim

  • JoshLoweLufc
    Win the Farke Lot! 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@JoshLoweLufc) reported

    @Leaky23_ @virginmedia See this? Block this customer from any future services!

  • Danny_f1_fan
    Salmongymnast (@Danny_f1_fan) reported

    @virginmedia tq2 area no internet total blackout. Third day now. No fix

  • globalfireforum
    globalfireforum (@globalfireforum) reported

    @obbsie @virginmedia Very strange - must be something behind such an outage? Not seen anything of significance yet