Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Godalming, Leatherhead, Ashtead, Camberley, Guildford, Horsham, Aldershot, Farnborough, West Molesey, Woking, Walton-on-Thames, Weybridge, Fleet, Addlestone and Dorking.
| City | Problem Type | Report Time |
|---|---|---|
 Godalming |
Internet | |
| Leatherhead |
Internet | |
| Ashtead |
Internet | |
| Camberley |
Internet | |
| Guildford |
Internet | |
| Camberley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Frank Andreas
(@frankandreas3) reported
from
West Molesey, England
@virginmedia the internet has been terrible today and has died again just now. Can you let me know if you are able to fulfill the contract I pay for or if I need to look for another internet provider. Absolutely terrible
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James Baroque
(@jamesummer2) reported
from
Esher, England
@JustMeBeingMe4 @virginmedia Use Bt WiFi and hub, I'd never touch Virgin with the hairy swindler !!
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@jamiepattenden1 @virginmedia It was a cable issue apparently, a second engineer is coming out on the 23rd to lay some new cable.
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Charles Roberts @ AWS
(@Charles545587) reported
from
Ashtead, England
@virginmedia are still having problems bringing services back online. #virginmediadown
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Dean
(@deanocranfield) reported
from
Witley, England
@virginmedia I need to cancel one of the mobiles contracts I have with you, it’s a phone my father used, but has had to go into care so won’t be needing it. Can’t get through by phone
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JC
(@Jamesccampbell_) reported
from
Farnham, England
got my first zoom callback coming up and I BEG my Wi-fi don’t cut out @virginmedia 😣
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Michael Rietschy
(@MRietschy) reported
from
Ashtead, England
@virginmedia no answer still, a week without service, not good enough!
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TGP
(@terrygparrott) reported
from
Farnborough, England
@virginmedia I'm paying for 350 Mbps and getting less than 100, very poor now. You website says no problems so its telling porkies!
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia is your service down in the KT22 area this morning?
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Viv Burrows
(@VivBurrows) reported
from
Lightwater, England
@virginmedia Pitifully poor, would never recommend them to a business
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Ryan Byford
(@cobysaur) reported
from
Wokingham, England
I wonder if @virginmedia and @vodafoneuk use the same backbone or something. Both services are down or extremely slow since 17:00
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Chivers67
(@Chivers67) reported
from
Addlestone, England
@virginmedia your customer service compared to your Sales at present is Pretty poor🤔. Man the phones and Web for adding customers but ignoring existing ones isn’t great! BT infinity will be coming to my address very soon!
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ShieldWall Cybersecurity
(@ShieldWallCybe1) reported
from
West Molesey, England
@virginmedia down on Surrey ....what's going on ?AGAIN!!! How many times this year now?
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Prof Mark Whiteley
(@MarkWhiteley) reported
from
Guildford, England
@virginmedia - absolutely hopeless !!!! Trying to cancel as moving house ... telephone line for moving off due to Covid, web chat not working, no “button” on site to press even though instructions say to press it .... impossible to contact!!!!
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TGP
(@terrygparrott) reported
from
Farnborough, England
@virginmedia Broadband in GU14 is up and down like a "****** draws". I pay for 350 Mbps but am getting much less than that. I've rebooted and reset my Hub 3, please sort it out!
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Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I made a complaint when this happened weeks ago, which resulted in me forking out for my own router. You didnt acknowledge my complaint and sent a letter saying I should call you back and I did and still have had no response! Apalling service! Will have to go to Ofcom.
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JOHN WEST ⭐️⭐️⭐️⭐️⭐️⭐️
(@westy_1966) reported
from
Camberley, England
@virginmedia why is your internet service so poor.3rd day of the week and already this week I’ve had issues for two days#stayconnected
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia Better but seems to a be a daily issue over the last week or so
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@mouseamillion @virginmedia It's an issue with our cable, so anything plugged in is OK, just our wireless network.
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Same issues of drop out. Got to wait another 11 days until its fixed. 😔
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Beenham
(@RickBeenham) reported
@virginmedia It doesn’t. It tells me there are no known issues in my area. It’s already been established that there are.
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Mayank Gupta
(@mayank93gupta) reported
@virginmedia Meant to say, speed is ok next to the router, after I received a message about activation of equipment around the same time as your tweet. Everywhere else, speed is bad. Please deliver the remaining 2 pods as promised by you earlier
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Aaron
(@aaronlwevans) reported
@virginmedia Yes but I can't login with the password I used I tried to reset and the system is marking any password I try as invalid, there must be a bug in the password validation
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SimonG
(@Landi683) reported
@jayrayner1 @virginmedia Hi Jay, I am very sorry to hear of your experiencing when contacting the team, this is not the level of service we expect to deliver. We would be happy to check the status of your outrage from our side and put you on a string of different holds until you finally give in. -NL
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Stephen
(@Stephen_Clay) reported
@virginmedia I haven’t used the connect app. I know that there is no internet connection because all devices are losing connection. I can access the HUB settings page just not any internet services. As I already mentioned, rebooting the HUB fixes the problem until the next time.
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tom
(@tcmacmillan) reported
@jayrayner1 @virginmedia they were rubbish for us for several months until we started claiming the compensation to which you're entitled if the service is down for a length of time. the problems were all miraculously resolved after that!
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Zoe
(@Zoe_SELondon) reported
@jayrayner1 @virginmedia I'm near you and we've just had enough of the godawful service, cancelling
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Taste Swansea & West Wales Food Magazine
(@Taste_Swansea) reported
@virginmedia @jayrayner1 No, you never EXPECT to provide sh**e service, but you consistently do achieve such low levels, for all your customers! I think your company has it down to a fine art! I'll never buy anything with the Virgin brand in future!
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South Coast Cyclist
(@CoastCyclist) reported
@jayrayner1 @virginmedia I can sympathise. My broadband goes up and down not regularly then a *****'s knickers. But they tell me there's nothing wrong with the service.
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Shane Jaffer
(@jaffercakes84) reported
@virginmedia I’m sorry, I asked for help as I have nowhere to go as technical support are not helping. Why ask all these questions based on my initial tweet?