Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Aldershot, Camberley, Guildford, Horsham, Addlestone, Walton-on-Thames, Surbiton, West Molesey, Yateley, Fleet, Farnborough, Dorking, Woking, Ashtead, and Chertsey.

City	Problem Type	Report Time
Aldershot	Internet	3 days ago
Camberley	Internet	9 days ago
Guildford	Internet	10 days ago
Horsham	Internet	10 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Paul Mackenzie Ross (@pmross) reported 22 seconds ago from Farnborough, England

  ‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!

• 
  Gabriella d'Aprano (@GabsdAprano) reported 26 seconds ago from Esher, England

  @virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.

• 
  Lee James (@winetaff) reported 4 minutes ago from Esher, England

  @virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice

• 
  PaulineAyres-S/W (@paulineayres) reported 5 minutes ago from Blackwater, England

  @virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔

• 
  Daniel Saunders (@danjsaunders) reported 11 minutes ago from Cobham, England

  @virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.

• 
  Paul Mackenzie Ross (@pmross) reported 13 minutes ago from Farnborough, England

  @SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.

• 
  Nico Cary (@nicocary) reported 19 minutes ago from Cobham, England

  @joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩

• 
  Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 20 minutes ago from West Molesey, England

  @virginmedia Internet down in KT12. Any idea when it will be fixed ?

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 25 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  Katie Girdler (@KGirdler) reported 27 minutes ago from Guildford, England

  @virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 29 minutes ago from West Molesey, England

  @SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option

• 
  Paul Mackenzie Ross (@pmross) reported 32 minutes ago from Farnborough, England

  @virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.

• 
  Alex Turton (@woodyturts) reported 32 minutes ago from Farnborough, England

  @virginmedia service down in GU14?

• 
  Paul Mackenzie Ross (@pmross) reported 33 minutes ago from Farnborough, England

  Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?

• 
  Paul Mackenzie Ross (@pmross) reported 35 minutes ago from Farnborough, England

  @virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.

• 
  Craig Hannan (@CraigHannan4) reported 36 minutes ago from Tongham, England

  @virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.

• 
  Paul Mackenzie Ross (@pmross) reported 39 minutes ago from Farnborough, England

  @virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.

• 
  Katie Girdler (@KGirdler) reported 40 minutes ago from Guildford, England

  @virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.

• 
  Julian Hull (@JulianHull) reported 52 minutes ago from Farnborough, England

  @virginmedia having problems with internet in GU14. Will this be resolved soon

• 
  fiona khan (@fleekhan) reported 56 minutes ago from Esher, England

  Finally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kai (@housecatkai) reported 3 minutes ago

  @whisperwoIf @virginmedia Easily the worst damn ISP here in the UK, I don’t miss them at all 🤢

• 
  Victor (@winningearly) reported 5 minutes ago

  Ofcom has fined Virgin Media O2 £28 million after concluding that, over a prolonged period, many customers faced unnecessary obstacles when trying to cancel their services.

• 
  Alison Metcalfe (@cocowills) reported 9 minutes ago

  @virginmedia broadband down again!!PR2 area!!

• 
  Flaitheas 🇮🇪 (@M4817211887561) reported 16 minutes ago

  @EoinLenihan Those who provide cover for evil, are evil. I include the dangerous fifth columnists in RTE, Virgin Media and the newspapers in that cohort. They must all be held to account, they must all pay for the terrible terrible damage they are willfully doing.

• 
  fatmogs1 🐎 (@fatmogs1) reported 16 minutes ago

  @virginmedia What about poor O2 customers who have been trying for months, with loads of wasted hours of listening to hold music, to unlock their accounts. I have been told 17 times now that it would be sorted, still not sorted. I think I’ll need to move all my family’s phones.

• 
  chris floyd (@mrchrisfloyd) reported 18 minutes ago

  @Ofcom @virginmedia love this!!! They’ve been at this for years!! Hanging up on customers! I hope it affects their staff now. Because ultimately it’s the company that gets fined for this, not the rude, stuck up staff they’ve got working for the company

• 
  Minute Market (@Minutemarketio) reported 24 minutes ago

  Virgin Media Gets Fined 🫰 Virgin Media was hit with a £28 million, or roughly $37 million, fine by UK regulator Ofcom for repeatedly making it harder for customers to cancel contracts between 2022 and 2024. That is not just a consumer-rights story. It is a warning for telecom and subscription businesses that “retention tricks” can become regulatory liabilities. In a market obsessed with recurring revenue, cancellation friction is now a legal risk.

• 
  Andy (@andyosb) reported 25 minutes ago

  @Ofcom @virginmedia did exactly the same thing to me back in 2019! It was - and still is - the worst customer service experience of my life (and I'm now 65). I was just so relieved to escape them eventually. They're utter scum. Do yourself a favour & don't go anywhere near this company

• 
  Jimmy Jones (@_James_Jones_) reported 27 minutes ago

  @AdamT1875 @virginmedia Correct! I managed to use Starbucks WiFi to send the message. I reckon their own staff are also suffering with poor connections due to not responding after requesting info... they are currently arguing the toss on chat saying, you sure its not in the box? GAPING HOLE SAYS NO!

• 
  Makaveli (@Makintel) reported 28 minutes ago

  @Stsantek @virginmedia I been with virgin media when they were blue yonder and they never gave a ****