Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Camberley, Addlestone, Godalming, Leatherhead, Ashtead, Guildford, Horsham, Aldershot, Farnborough, West Molesey, Woking, Walton-on-Thames, Weybridge, Fleet and Dorking.
| City | Problem Type | Report Time |
|---|---|---|
 Camberley |
Internet | |
| Addlestone |
Internet | |
| Godalming |
Internet | |
| Leatherhead |
Internet | |
| Ashtead |
Internet | |
| Camberley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia can you please cancel my sports subscription because there have been no live sports. Thank you
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Macsi
(@mmaaccss) reported
from
Wokingham, England
Wanted to watch YT on #VirginMedia to see TSMGO: Phantom of the Opera but dear it is down at the moment! Unacceptable!
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TGP
(@terrygparrott) reported
from
Farnborough, England
@virginmedia I'm paying for 350 Mbps and getting less than 100, very poor now. You website says no problems so its telling porkies!
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Sian Prime
(@SianPrime) reported
from
Guildford, England
@virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.
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Neil Milliken
(@NeilMilliken) reported
from
Cobham, England
Can you help @virginmedia all I need is a replacement splitter cable I am having to use own co-ax cable to get online.
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Macsi
(@mmaaccss) reported
from
Wokingham, England
@CarolynBe @virginmedia Still not working for meeee :( Xx
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Michael Rietschy
(@MRietschy) reported
from
Ashtead, England
@virginmedia no answer still, a week without service, not good enough!
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia Better but seems to a be a daily issue over the last week or so
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Neil Milliken
(@NeilMilliken) reported
from
Cobham, England
@MarshaCollier @MiaD @AkwyZ @rwang0 @dhinchcliffe @JolaBurnett @ipfconline1 @alvinfoo @helene_wpli @digitalcloudgal @KeithKeller @DigitalColmer @TmanSpeaks @HaroldSinnott @jeffkagan @virginmedia It baffles me how an Internet Service Provider has not been capable of successfully implementing call centres from home when my bank has managed to. They own the infrastructure for goodness sake.
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Chivers67
(@Chivers67) reported
from
Addlestone, England
@virginmedia your customer service compared to your Sales at present is Pretty poor🤔. Man the phones and Web for adding customers but ignoring existing ones isn’t great! BT infinity will be coming to my address very soon!
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Frank Andreas
(@frankandreas3) reported
from
West Molesey, England
@virginmedia the internet has been terrible today and has died again just now. Can you let me know if you are able to fulfill the contract I pay for or if I need to look for another internet provider. Absolutely terrible
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
@lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.
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Ryan Byford
(@cobysaur) reported
from
Wokingham, England
I wonder if @virginmedia and @vodafoneuk use the same backbone or something. Both services are down or extremely slow since 17:00
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TGP
(@terrygparrott) reported
from
Farnborough, England
@virginmedia Broadband in GU14 is up and down like a "****** draws". I pay for 350 Mbps but am getting much less than that. I've rebooted and reset my Hub 3, please sort it out!
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
I’ve had to write this as I think the virgin media wireless hub is rubbish, since lockdown I’ve had to reset my router several times a day as we keep losing signal, to the point I’ve gone out and bought my own router and I’m now using modem mode, please fix your rubbish routers!!
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Charles Roberts @ AWS
(@Charles545587) reported
from
Ashtead, England
@virginmedia are still having problems bringing services back online. #virginmediadown
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alex barnicoat
(@BarnicoatAlex) reported
from
Chertsey, England
@virginmedia Have been trying to contact customer services through chat and phone for the last 5 days. We went through the broadband order process. Reference number WS6730830. We are no longer moving due to COVID so need to cancel this. Please help.
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Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I spent almost an hour on the phone to a nice customer advisor who then forwarded me to another department. half hour later my disconnect. I called back to go through security- when answering my q’s disconnected. another half hour disconnected. Can comeone call me!!!
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JOHN WEST ⭐️⭐️⭐️⭐️⭐️⭐️
(@westy_1966) reported
from
Camberley, England
@virginmedia why is your internet service so poor.3rd day of the week and already this week I’ve had issues for two days#stayconnected
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JC
(@Jamesccampbell_) reported
from
Farnham, England
got my first zoom callback coming up and I BEG my Wi-fi don’t cut out @virginmedia 😣
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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myfanwy evans - politically homeless
(@MfanwyEvans) reported
@virginmedia Please explain to me, why you do not block numbers? I have had about 50 phone calls from the number I want to block. I always have to answer the phone every time, because husband has aphasia, and can't speak at all. Help!!
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Donna Brannan
(@DonnaBrannan12) reported
@virginmedia From the tone of your reply, it sounds to me like I'm not the only person experiencing issues with the ultimate volt package
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Paul Marg
(@PaulMarg4) reported
@virginmedia Well doe you've just switched off my box in the living room in error I hope my service is repaired ASAP as I've paid for this service this is shocking service. I think a refund is due back to me as a gesture of good will please get your act together and an apology
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Me
(@glennskinner49) reported
@virginmedia @O2 @itvtakeaway Try giving people the service we pay for first !!!!!
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Chris Thomas
(@cmthomas1980) reported
@virginmedia No I'm not. I have been previously.. But as I said I very nearly went through it with a spade. I assume its been there since NTL days(or before) but its clearly cable tv cable as you can see the whole way down the road up to each house.
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Sarah-Jane🚀🌕
(@SJaney_) reported
@virginmedia Hi, unfortunately a reason for the new customer deal was not told to me by the representative. They said they hadn’t the information as to when in the new customer’s 18 month deal the price would actually rise for them… but if they knew the price would rise surely they know when
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Sarah-Jane🚀🌕
(@SJaney_) reported
@virginmedia Do you have a customer service department in the UK at all? Being kept on the phone for 20 minutes by a previous department who just wanted to sell another bundle and not listen wasn’t a great experience.
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Matthew Cooper
(@matthew0609) reported
@virginmedia why is your customer support so poor, tried your website for help but it is down at the moment. WhatsApp is the worst bot software I have ever come across, do you just take my money and laugh?
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Janette O'Hagan
(@JanetteOHagan1) reported
@virginmedia Yeah, oddly enough, tried that & I was directed online. If you don't have online agents available to help people, maybe take the banner off that says you have. Seriously losing the will...also will take that as a 'no' then on considering giving those 75+ a decently priced bill?
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Laura Goodenough
(@GoodenoughLaura) reported
@virginmedia When our new broadband only contract should have been £35 per month. This should have cost us £105 in total. When we stated how ridiculous this was and that if that was the case we wished to cancel. We were informed that we would still be charged the full £145for April and May.