Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Woking, Farnborough, Ashtead, Guildford, Aldershot, Addlestone, Camberley, Fleet, Walton-on-Thames, Chertsey, Leatherhead, Horsham, Weybridge, and West Byfleet.

City	Problem Type	Report Time
Woking	Internet	1 hour ago
Woking	TV	3 hours ago
Farnborough	TV	3 hours ago
Ashtead	TV	3 hours ago
Guildford	TV	3 hours ago
Aldershot	TV	3 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Katie Girdler (@KGirdler) reported 6 minutes ago from Guildford, England

  @virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.

• 
  Patrick Smith (@P4TTL) reported 7 minutes ago from Chertsey, England

  @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

• 
  Mark in Hants 🇪🇺 🇬🇧 🇺🇦 (@markinhants) reported 8 minutes ago from Aldershot, England

  @virginmedia I’m asking your team whether they want to do anything to match that to keep a customer but I keep connecting someone new & around I go again. Happy to DM or take a call from someone

• 
  Paul Mackenzie Ross (@pmross) reported 10 minutes ago from Farnborough, England

  @virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.

• 
  Matt Rose (@mattrose18) reported 11 minutes ago from Farnborough, England

  @virginmedia TV is an issue. broadband is not. Tests are always either cannot connect at this time or say there is nothing wrong. Don’t see how my kit in the house can one minute have speeds on +300Mb to next to nothing?

• 
  Craig Hannan (@CraigHannan4) reported 12 minutes ago from Ash, England

  @virginmedia Yes. And there customer service email. I also tried the contact number. But not accepting calls. Surely this should be automatically credited to me. I shouldn’t have to chase it. Sent loads of emails over the last few weeks now. I’ve just been ignored.

• 
  Nick Batch (@WashedBatch) reported 15 minutes ago from Guildford, England

  Does anyone know a broadband provider which does same day setup Or fast setup? Virgin media keep letting me down with it and have useless support…

• 
  Peter ***** (@hoarp001) reported 19 minutes ago from Fleet, England

  @virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?

• 
  DimiD (@DimiD35089880) reported 20 minutes ago from Camberley, England

  @virginmedia can’t even set up hub properly. 3 weeks since I upgraded my speed and I receive still the same but they keep insisting (we made changes will approve by tomorrow) REALLY!!! Is technical support think we are so stupid. Get a grip @virginmedia next stop complaints

• 
  John Neilson (@flyingjok) reported 27 minutes ago from Camberley, England

  @ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.

• 
  _jarl_ostensen (@psjarlo) reported 29 minutes ago from Guildford, England

  @virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 33 minutes ago from West Molesey, England

  @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

• 
  Paul Mackenzie Ross (@pmross) reported 33 minutes ago from Farnborough, England

  Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 34 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  Paul Austin (@BagshotTwit) reported 35 minutes ago from Camberley, England

  @virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?

• 
  Craig Hannan (@CraigHannan4) reported 36 minutes ago from Ash, England

  Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.

• 
  PaulineAyres-S/W (@paulineayres) reported 44 minutes ago from Blackwater, England

  @virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains

• 
  CM40 (@CM40UK) reported 44 minutes ago from Blackwater, England

  @virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty

• 
  Natasha Gorrie (@tashaj1984) reported 47 minutes ago from Farnborough, England

  @virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process

• 
  stevemason (@EssarrMason) reported 48 minutes ago from Aldershot, England

  @virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Seelsy (@Seelsya_) reported 5 minutes ago

  @virginmedia Issue here too. Pixelated.

• 
  Ally (@Allybally_21) reported 6 minutes ago

  @virginmedia is there an issue with TV services in the FK3 area? Service status is not available on the app

• 
  martyn coombes (@martyncoombes72) reported 6 minutes ago

  @Jennababes @virginmedia There is an outage

• 
  John B (@JohnBar72896911) reported 9 minutes ago

  @virginmedia Apology not accepted. Its been over 3 hours now. Whats the update. Channel not available on every channel lol. Renewed for this service, what an idiot!

• 
  Tyke on a bike (@MelvinJCain) reported 11 minutes ago

  @virginmedia Can you tell me what is wrong with your tv service? I have a broken image as though there’s a thunder storm. I have seen on internet that others are experiencing the same thing in the Leeds area.

• 
  Marce The Moose (@Marcethemoose) reported 12 minutes ago

  @addingtonsquare @virginmedia Automated phone service couldn't hear my answers even though I was shouting them. I suspect a hack

• 
  Paul Gray (@PaulGrayDJ) reported 13 minutes ago

  @Keef_B_1 @virginmedia I've called them twice recently about upgrading my box to 360. They answered straight away both times and I could also understand their customer service person too.

• 
  Simon N (@simonandrebecca) reported 13 minutes ago

  @virginmedia I have no broadband or landline service either - is this part of a wider issue?

• 
  Robert Grace (@Beastial_Maggot) reported 16 minutes ago

  Hey @virginmedia we’re not getting a proper signal through our box today the picture is just a series of lines and destortion.Please help !

• 
  marc (@bighandsmassuer) reported 18 minutes ago

  @virginmedia I’ve just received a renewal offer, it was a bit too much so I got in touch, was offered two contracts at more than my renewal and told if I didn’t like it to use the 1 touch button and change providers Not great is it, a 16 yr customer