Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Guildford, Camberley, Walton-on-Thames, Dorking, Woking, Addlestone, Fleet, Farnborough, Aldershot, Ashtead, Chertsey, Leatherhead, Horsham, and Weybridge.

City	Problem Type	Report Time
Guildford	Internet	1 day ago
Camberley	Wi-fi	2 days ago
Walton-on-Thames	Internet	5 days ago
Walton-on-Thames	Internet	8 days ago
Dorking	Internet	9 days ago
Woking	TV	11 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Sue Crayden (@CraydenSue) reported 4 minutes ago from Leatherhead, England

  @virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!

• 
  Sarah Merry (@skmerry) reported 5 minutes ago from Esher, England

  @virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.

• 
  Wakeford Fireplaces (@WakeFireplaces) reported 9 minutes ago from Send, England

  @virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!

• 
  John Neilson (@flyingjok) reported 12 minutes ago from Camberley, England

  @virginmedia Your web site is not very helpful really - apparently the fault will be rectified by 08.40 this morning. Understand technical problems arise but it’s surely much better to provide proactive updates rather than to react in receipt of complaints?

• 
  Paul Austin (@BagshotTwit) reported 14 minutes ago from Camberley, England

  @virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.

• 
  Kirsty Nunn (@kirstyrosenunn) reported 17 minutes ago from Guildford, England

  Hey @virginmedia @virginhelp can you have a look at your wifi service in the Guildford area? It’s been patchy for weeks, now have had no connection on any device for the past 24 hours; as someone who works and studies from home a lot, this is quite worrying and frustrating

• 
  Paul Mackenzie Ross (@pmross) reported 19 minutes ago from Farnborough, England

  Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?

• 
  Geoff Rogers (@GeoffRogersEU) reported 20 minutes ago from Hersham, England

  @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

• 
  Nattytude (@nattytude) reported 20 minutes ago from Fleet, England

  @virginmedia Internet is down in GU51 since yesterday. When will it be up? Can't report it online, because we have no internet for it to check with!

• 
  Daniel Saunders (@danjsaunders) reported 23 minutes ago from Cobham, England

  @virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.

• 
  Lee James (@winetaff) reported 26 minutes ago from Esher, England

  @virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice

• 
  Will Headley (@WillHeadley1) reported 27 minutes ago from Esher, England

  @virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here

• 
  Paul Mackenzie Ross (@pmross) reported 29 minutes ago from Farnborough, England

  @virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!

• 
  Paul Austin (@BagshotTwit) reported 43 minutes ago from Camberley, England

  @virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?

• 
  Sue Crayden (@CraydenSue) reported 43 minutes ago from Leatherhead, England

  @virginmedia This is getting my no where, I am just going round in circles, typical virgin service

• 
  John Neilson (@flyingjok) reported 44 minutes ago from Camberley, England

  @virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 44 minutes ago from West Molesey, England

  @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

• 
  Thom Gibbons (@TheBadgerG) reported 54 minutes ago from Farnborough, England

  @virginmedia Yes, zero issues in area for broadband, pulled apart and reset the router numerous times. It just keeps wanting to download new settings, works for a bit and then fails. Engineer now booked for next Wednesday which is an eternity running my business from home.

• 
  DimiD (@DimiD35089880) reported 57 minutes ago from Camberley, England

  @virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted

• 
  PaulineAyres-S/W (@paulineayres) reported 58 minutes ago from Blackwater, England

  @virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  QQ (@RedmondJunkie) reported 2 minutes ago

  @virginmedia broadband down since yesterday all day. Claims that engineer fixed it at 5pm yesterday only for the service to be down again this morning. What did they fix exactly?! #poorservice#broadband

• 
  Callum Fludgate (@fludgate1) reported 6 minutes ago

  @virginmedia How am I meant to get on the page when I have no internet access by phone or tv? That’s my problem my phone gone down as well.. I’m only using my dad’s internet atm !!

• 
  London leaver (@ross_biagini) reported 8 minutes ago

  @virginmedia my tv internet & phone are still not working in HP6

• 
  nikky linnane (@NLinnane) reported 9 minutes ago

  Is Elaine Burke the only tech expert available in Ireland for tv ? She's never off virgin media and now she's on rte news. It would be great if we could have other view points not just one because they are connected to the right people.

• 
  WATCHING THE GAME (@Pass_Move) reported 10 minutes ago

  @virginmedia The diabolical technology and dreadful customer service response continues. How helpful to be told it won’t be until June 12th until the issue is resolved. Easily the worst company I’ve ever dealt with and worst of all, no one seems to care. A case study in abysmal service.

• 
  Ste (@SteT238) reported 10 minutes ago

  @virginmedia The first engineer cleared errors off the hub then requested the underground engineer to attend who then replaced the cable underground to the property. Our next door neighbour has also reported the same issue.

• 
  C B (@Lulette5772) reported 11 minutes ago

  @virginmedia why is your app so useless, can’t do anything with it as any actions takes you to chat. You’re forced to chat/call VM for everything. My contract is ending, so had to call VM, a torturous experience. After 30minutes on hold achieved basically nothing. It’s so poor

• 
  Belle BTE (@barbzinsa) reported 13 minutes ago

  @virginmedia Broadband is down in Richmond Hill TW10, do you know how long it will take to fix the signal?

• 
  stelz✨🇬🇭 (@stelz_o) reported 15 minutes ago

  @virginmedia your days are actually numbered,how can it be a week of Terrible Wi-Fi

• 
  Usman Ghani (@usmaenghani) reported 18 minutes ago

  @virginmedia one of the worst technical, customer call and messaging service you have.