Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU1 and GU2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: West Byfleet, Camberley, Guildford, Ashtead, Farnborough, Woking, Fleet, Leatherhead, Aldershot and West Molesey.
| City | Problem Type | Report Time |
|---|---|---|
 West Byfleet |
Internet | |
| Camberley |
Internet | |
| Guildford |
Phone | |
| Ashtead |
TV | |
| Camberley |
||
| Guildford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia still awaiting on confirmation for my latest order said it would be here today had nothing in the post and no email to say what’s happening could you help please
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia thank you for the reply... my home number is ex-directory and has been for years, how do i cancel this service please?
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia It’s was a mobile but we phoned up and cancelled and went with a different provider as there was an issue on your side with the order
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Stuart Zissman
(@stu_ziss) reported
from
Fairlands, England
@virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s
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Mohammed farid butt
(@faridji99) reported
from
Leatherhead, England
@VirginMedia_One shameless virgin Media can not help customers #virginmedia
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Lucy Spalton
(@lucy_spalton) reported
from
Fleet, England
@virginmedia Has everything gone down in Fleet? GU51
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia The same issue I contacted you over three months ago. My WiFi network kicking all devices off the network multiple times a day.
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Really don't want to call up, wait for 45 minutes to talk to a rude and arrogant support person who then hangs up on me. Shocking.
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rachel o'reilly
(@rorpr) reported
from
Dorking, England
Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?
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Little Yellow Duck
(@Littleyellowduc) reported
from
Esher, England
@virginmedia Any known problems in the KT7 area?
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amy james.
(@AmyJ1996) reported
from
Farnborough, England
Right who has virgin media tv someone help us
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Martyn Best
(@martynbest) reported
from
Esher, England
@virginmedia what is going on? Can’t get through on the phone and online says can’t change online. Waiting 3 days for an added service. #awfulservice
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Jonathan Norman
(@jonathansnorman) reported
from
Farnborough, England
@virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change
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Sindy Grewal
(@sinders25) reported
from
Esher, England
@virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?
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Daniel Burns
(@DanielBurns91) reported
from
Dorking, England
@virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100
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Munindra Samani
(@5aman1_m) reported
from
Wokingham, England
Yet again issues with virgin broadband. On the phone for over 25 mins - ridiculous #virginmedia #connectivity
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janet arias-ball
(@jjjjxxx) reported
from
Guildford, England
@virginmedia time to leave, you’re staff are wonderful individuals that spend hours trying to help your customers but at the end of the day you don’t care about your customers. Wonder what other providers are going to step in and help?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bernadette
(@bluebell1878) reported
@virginmedia No service checker is still saying that TV service are down.
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Mark McDonald
(@MarkMcD1980) reported
@liannweir @virginmedia I feel like there are attachment issues they need to work through
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Dolbs
(@MillwallDolbs4) reported
@virginmedia Just another @virginmedia employee who don't wanna help and happy to leave me paying for no services You can easily make a call to the right people to call me but like the others you chose to be unhelpful @virginmedia customer services is the worst I've ever known!!
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Frying Tonight 💙
(@Bungo2112) reported
@arrchargaming @e17caz @virginmedia I had to go through the rigmarole of actually cancelling my contract with Virgin before the 'Customer Retention' person rang me up and offered a 50%+ discount to keep my business. Charlatans.
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Dolbs
(@MillwallDolbs4) reported
@virginmedia I asked for a manager and they said no!!! @virginmedia didn't wanna help and still don't wanna help..... let me give you a suggestion on what you should do here aye? Take my details in a DM and call me to sort this mess out!!! Let me guess.... you can't or don't want to???
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Frying Tonight 💙
(@Bungo2112) reported
@arrchargaming @hustlerofpool @virginmedia You can get less but they have to be convinced you will cancel, which means actually cancelling. I have a similar package (after many years) for less that £40 a month. good luck!
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Ola
(@ola25880726) reported
@virginmedia I am a new customer for a couple of weeks now and i cannot sign up into my account to get my bills and be reimbursed for those. I have called multiple times and no one helped!!! #virginmedia #virgin #poorservice
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Heather Brady
(@Its_Mental_Here) reported
@virginmedia The issue is no one is telling me this. Every time I phone I’m promised something that doesn’t happen. This causes me to phone all the time and spend over an hour with no resolution and no idea what’s going on as I’m told 5 different things
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Miss Brooker PE
(@MissBrooker1) reported
@virginmedia Complaint was about customer service and Virgins conduct. The care advisor took my complaint and emailed saying internal feedback would be done which is absolutely not a suitable resolution for the harassment and incompetence I have endured from Virgin
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James Street
(@JamesStreet237) reported
@virginmedia @virginmedia I didn’t do these steps but I’ve never done those steps before going abroad in EU and it’s always been fine. Can you confirm from your end whether I’m currently being charged to use my data?