Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

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The latest reports from users having issues in Guildford come from postal codes GU1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 02/27/2026 18:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Camberley, Woking, Fleet, Leatherhead, Aldershot, Guildford, Farnborough, West Molesey, Addlestone, Godalming, Ashtead and Horsham.

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City Problem Type Report Time
United KingdomCamberley Total Blackout
United KingdomCamberley Internet
United KingdomWoking Internet
United KingdomCamberley Internet
United KingdomFleet Internet
United KingdomLeatherhead Internet

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • rohaaminho Najm Khan (@rohaaminho) reported from Farnborough, England

    @virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia how do I cancel a subscription on one on my boxes , also do you offer discount with a defence discount card

  • dhoworth1 David Howorth (@dhoworth1) reported from Esher, England

    @virginmedia Still no broadband and no communication. Why do I the customer have to chase you to get an update. Why do you not contact me - email/call etc #poorcustomerexperience

  • gerimcc GeraldineMcCambridge (@gerimcc) reported from Aldershot, England

    @virginmedia @Virgin_Victoria For a start my phone keeps coming up as no service available and your csa says I need a new sim card,!!!! WiFi in my flat is rubbish and keeps dropping out. They won't come out to look. Have complained 10+ times but no one cares. So after 20+ loyalty to your company I expect more

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia so I called up to discuss my package I literally wonder who you employ so so unhelpful not rude just unhelpful , plan b find a new package myself

  • StJamesofFleet James Snyder (@StJamesofFleet) reported from Fleet, England

    @virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!

  • charliehart1985 jack (@charliehart1985) reported from West Molesey, England

    @virginmedia still having issues with Netflix still not working on my tv

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia They are not much help , I’ll look around first see if there are better deals

  • theworstbill Bill Adams (@theworstbill) reported from West Molesey, England

    @Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!

  • gerimcc GeraldineMcCambridge (@gerimcc) reported from Aldershot, England

    @virginmedia Truthfully, your engineers are hopeless. WiFi is not working properly throughout the flat and I pay you lots of money for a bad service..

  • ACLondon Anthony Cole (@ACLondon) reported from Chobham, England

    @virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond

  • gerimcc GeraldineMcCambridge (@gerimcc) reported from Aldershot, England

    @virginmedia I just paid my bill on the phone. Via automated service. Its taken pmt. Now on hold for 35 minutes.. Don't even know why.. Any answers

  • GMarshall556 gary marshall556 (@GMarshall556) reported from Ashtead, England

    @virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.

  • rohaaminho Najm Khan (@rohaaminho) reported from Farnborough, England

    @virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad

  • CraydenSue Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia I'll just cancel my direct debit

  • dhoworth1 David Howorth (@dhoworth1) reported from Esher, England

    .@virginmedia I have had no broadband for nearly 24hrs, an area issue apparently and you have a fix time of 03/02/20!!! #nothelpful #peedoff

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia you really don't understand the concept of customer service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SteveDonovan1 Steve Donovan (@SteveDonovan1) reported

    @virginmedia Virgin do however insist that the issue is "nothing to do with Virgin". When I ask them to send me an email to confirm to me in writing that is not a Virgin issue then they refuse (that shows a lot of confidence in their own advice, eh?)

  • Carla4986 Carla Wilson (@Carla4986) reported from Ripon, England

    @virginmedia no broadband since last Thursday, can’t get through to your customer service. Engineer came last week as we’ve struggled with your service for months, he put a new hub in and guess what.... it worked for a day! Now waiting for another engineer to come. Not happy 😡

  • PeterHoggCloud Peter Hogg (@PeterHoggCloud) reported

    @virginmedia It seems your phone number is currently out of service and there is no-one available via online chat either?

  • kazzab1966 Karen Gannon (@kazzab1966) reported

    @virginmedia Yes, still getting diabolical service from you, YouTube creator in the house, taking hours to upload videos, then the wifi drops out. Only works again for a bit when I turn the router on and off again

  • boxer_junior Rocky Boxer Junior - MMA (@boxer_junior) reported

    @virginmedia No I only lose it for part of the day and night. It’s a disgraceful service and you guys couldn’t care less.

  • elkinssound Georgie Elkins (@elkinssound) reported

    @virginmedia I have just been on hold for 40 minutes and then the phone just went silent. How can I get in contact to resolve my issue? I can't spend another hour on the phone waiting.

  • nicolamillar18 Nicola (@nicolamillar18) reported

    @virginmedia Yes, service was appalling, asked for a mgr to call back, was told they had all gone home and wouldn’t be back in for 48 hrs, still no response and apparently need to wait 45 days for a cheque despite giving 30 days notice and paying my final bill, worst customer service ever!

  • EmmaBabeyy93 Emma Carr (@EmmaBabeyy93) reported

    @virginmedia Also done this and STILL THE SAME PROBLEM! your not getting away with this any longer 8 years you've taken the piss, not anymore your not. Now, do you want to explain that internet connection to me and ADMIT for once your NOT supplying what I'm paying for

  • nicolamillar18 Nicola (@nicolamillar18) reported

    @virginmedia Hi, yes but unfortunately the service was awful and has made a bad situation worse. Gave 30 days notice to end my contract when the deal finished which was sorted and confirmed by a really helpful colleague in Nov, husband took a new deal. Paid my last payment in dec covering

  • Emily_CherryRed Emily Johnson (@Emily_CherryRed) reported

    @virginmedia Was on hold for 2 hours last night, WiFi has been cutting out for years and have been fobbed off yet again but customer service. On hold again now, can't do home schooling or assignments for university! Paying £100 a month when we have to use data on our phones...