Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

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The latest reports from users having issues in Guildford come from postal codes GU2 and GU1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 12/08/2025 04:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Guildford, Farnborough, Walton-on-Thames, Woking, Aldershot, Fleet, Crowthorne, Camberley, Surbiton and Godalming.

Loading map, please wait...
City Problem Type Report Time
United KingdomGuildford Internet
United KingdomFarnborough Phone
United KingdomWalton-on-Thames Internet
United KingdomWoking Internet
United KingdomAldershot Internet
United KingdomWoking Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • Jimbwlah James Milward (@Jimbwlah) reported from Farnborough, England

    @virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation

  • EJVMcLean Ed Vokes-Mclean (@EJVMcLean) reported from Farnborough, England

    @virginmedia is on demand and catch up showing faults as mine is not working again been playing up for two weeks now Gu14 9 area

  • martyncodes lets be agile (@martyncodes) reported from East Horsley, England

    @RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system

  • shepherd_1972 Chris Shepherd (@shepherd_1972) reported from West Molesey, England

    @virginmedia I take it service is up the wall again. !!! Been so temperamental today it been to frustrating. Seriously thinking about leaving again. Worst thing you don’t inform your customers and your service status tool is so crap since it’s always green and working fine

  • i96jms Jane (@i96jms) reported from Fleet, England

    @virginmedia We are going around in circles. Your team just go through the same script each time we call. Please arrange escalation to a manager to investigate why your support team cannot resolve issues due to flawed process.

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia sort your WiFi out it’s crap on off all day

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @virginmedia @Virgin_Victoria @AaronGaben Virgin says no issues in my area but all I am getting is flashing green arrows and no connectivity... full reset and switched off 3 tokes but to no avail.

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @Virgin_Victoria @virginmedia Thank you. Virgin Boffin says no issues in area. I have carried out 3 x fully resets and all I am getting is flashing areos and horizontal lines.

  • JulianHull Julian Hull (@JulianHull) reported from Farnborough, England

    @virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.

  • mattlfc78 Matt Browne (@mattlfc78) reported from Ash, England

    @virginmedia Of our account for the same amount as last month. We were told that we’d be paying £99 a month but more was taken. We have been trying to sort this problem out for a week now and no one is helping. We asked to speak to a manager and got told there wasnt any available

  • Eggybread18 Oliver Reid (@Eggybread18) reported from Ash, England

    @virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!

  • SowmyaMukund Sowmya Mukund (@SowmyaMukund) reported from West Molesey, England

    Virgin media disasters! WIFi & Tv services are full down, unable to work from home 😡

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia It’s been awful all day

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    Slightest hint of bad weather and here we go again. it's only slightly damp here but already working from home has failed before it's even started. Think its time to switch ISP as this is becoming all to frequent from @virginmedia.. 2 lost days of work/pay this mth already.

  • mattlfc78 Matt Browne (@mattlfc78) reported from Ash, England

    @virginmedia Basically we wanted to save money as we were paying too much so we spoke to you guys and we were offered the £99 package which was great but sadly the system was down so the lady said she would call us back in the week. Well that never happened and then a direct debit went

  • i96jms Jane (@i96jms) reported from Fleet, England

    @virginmedia When I phoned and used the chat they said the same thing. We have already called many times so would prefer you to discuss with your team and arrange a callback by someone who can help.

  • guildfordjo Jo McGowan (@guildfordjo) reported from Guildford, England

    @virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia love being on hold to you seriously fed up with your lot , I’d not mind but not a good service

  • AlexBuchanan3 Alex Buchanan (@AlexBuchanan3) reported from Guildford, England

    @virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from West Molesey, England

    On the phone for an hour. SORT YOU CUSTOMER SERVICE OUT! #CustomerExperience #CustomerService #virgin #virginmedia #Loyalty

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • 420peachess -ems💞 (@420peachess) reported

    being adult with anxiety?? u don't wanna do **** but u have to?? why are virgin media messaging me on WhatsApp?? the future is here and I don't like it

  • dragon15a Avril (@dragon15a) reported

    @virginmedia I’ve been sent MANY links but I want to discuss with a human WHY there is such an horrendous increase! I have other important queries too! NOT through a stupid app!! This NOT customer service!!

  • Cameron95926742 Cameron Scott (@Cameron95926742) reported

    @virginmedia I am having an issue with my billing. Can someone dm me please x

  • LisaBryce279 Lisa Bryce (@LisaBryce279) reported

    @virginmedia The online complaint contact form. Is someone going to address my complaint?

  • AdeHartland Ade Hartland (@AdeHartland) reported

    @virginmedia It states on the bill ‘Total Service loss 1 day, CR £8.40 so what happened to the other 4 days?

  • AmeliaJCollier Amelia Collier (@AmeliaJCollier) reported

    @virginmedia Yes there is a fault. I’ve now been told the internet will be down for the next 6 days but had to keep calling your support team to get this information. I’m now having to pay to go to the office and for childcare as I can’t work from home.

  • IsotonicMods IsotonicMods (@IsotonicMods) reported

    @virginhelp anyone available to assist me need help regarding my virgin media account

  • dominic_conte Dominic Conte (@dominic_conte) reported

    @virginmedia please can you explain why my mother has been trying to stop paper billing for 12 months and you can’t do it? Can’t even speak to someone properly due to your WhatsApp only support policy. Constant promises to change it, nothing happens. Can someone sensible help?

  • nicktweet Nick Wray (@nicktweet) reported

    @virginmedia No error messages on STB. Copied to @itvx for comment re their app via Virgin (issues 15/2, c 8pm?)

  • xMr_Mac Steve (@xMr_Mac) reported

    @virginmedia I’m being sent the equipment today for a new installation on broadband, but I don’t have a socket for it to go into, and haven’t been told about an engineer coming, can you help ?