Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

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The latest reports from users having issues in Guildford come from postal codes GU2 and GU1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 12/30/2025 03:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Leatherhead, Aldershot, Farnborough, Ashtead, Woking, Walton-on-Thames, Weybridge, Guildford, Fleet, Addlestone, Dorking, Godalming, Camberley, Horsham and Crowthorne.

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City Problem Type Report Time
United KingdomLeatherhead TV
United KingdomAldershot Internet
United KingdomAldershot Internet
United KingdomFarnborough Internet
United KingdomAshtead Wi-fi
United KingdomWoking Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • ShieldWallCybe1 ShieldWall Cybersecurity (@ShieldWallCybe1) reported from West Molesey, England

    @virginmedia down on Surrey ....what's going on ?AGAIN!!! How many times this year now?

  • stevexoh stevexoh (@stevexoh) reported from Esher, England

    Hi @virginmedia Broadband been down in KT10 all day and update now says estimate 9.05 tomorrow morning earliest. Is there any more info on how accurate this is? If true I have to cancel only bit of paid work I’ve had for last 4 months so keen to know either way ASAP.

  • MRietschy Michael Rietschy (@MRietschy) reported from Ashtead, England

    @virginmedia no answer still, a week without service, not good enough!

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @mouseamillion @virginmedia It's an issue with our cable, so anything plugged in is OK, just our wireless network.

  • Chivers67 Chivers67 (@Chivers67) reported from Addlestone, England

    @virginmedia your customer service compared to your Sales at present is Pretty poor🤔. Man the phones and Web for adding customers but ignoring existing ones isn’t great! BT infinity will be coming to my address very soon!

  • mikesanuk Mike (@mikesanuk) reported from Esher, England

    @virginmedia Atrocious Service. Lost all services and then there is no one available to report the fault to! No doubt some workman have just cut through a cable!

  • westy_1966 JOHN WEST ⭐️⭐️⭐️⭐️⭐️⭐️ (@westy_1966) reported from Camberley, England

    @virginmedia why is your internet service so poor.3rd day of the week and already this week I’ve had issues for two days#stayconnected

  • Jamesccampbell_ JC (@Jamesccampbell_) reported from Farnham, England

    got my first zoom callback coming up and I BEG my Wi-fi don’t cut out @virginmedia 😣

  • MarkWhiteley Prof Mark Whiteley (@MarkWhiteley) reported from Guildford, England

    @virginmedia - absolutely hopeless !!!! Trying to cancel as moving house ... telephone line for moving off due to Covid, web chat not working, no “button” on site to press even though instructions say to press it .... impossible to contact!!!!

  • rattyliveshere Kim Ronaldson (@rattyliveshere) reported from Guildford, England

    Hi @virginmedia You “help” isn’t helpful at all. How do I get to a human for support on my Virgin landline please? Frustrated from Guildford

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @jamiepattenden1 @virginmedia It was a cable issue apparently, a second engineer is coming out on the 23rd to lay some new cable.

  • VivBurrows Viv Burrows (@VivBurrows) reported from Lightwater, England

    @virginmedia Pitifully poor, would never recommend them to a business

  • deanocranfield Dean (@deanocranfield) reported from Witley, England

    @virginmedia I need to cancel one of the mobiles contracts I have with you, it’s a phone my father used, but has had to go into care so won’t be needing it. Can’t get through by phone

  • jamesummer2 James Baroque (@jamesummer2) reported from Esher, England

    @JustMeBeingMe4 @virginmedia Use Bt WiFi and hub, I'd never touch Virgin with the hairy swindler !!

  • chantelle_ukccf Chantelle Newton (@chantelle_ukccf) reported from Farnborough, England

    @virginmedia I have a support query which I have submitted via the Virgin Media app and I have tried calling but I’m getting no where. Can you provide a contact channel that will actually get me the support I need?

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia Same issues of drop out. Got to wait another 11 days until its fixed. 😔

  • mikesanuk Mike (@mikesanuk) reported from Esher, England

    @virginmedia Thankfully network issue Sorted overnight- however it was frustrating not being able to report it over phone, having gone through auto message and diagnostics it then said office closed and cut you off.

  • Ronyaujla Rony Aujla (@Ronyaujla) reported from West Molesey, England

    @virginmedia I made a complaint when this happened weeks ago, which resulted in me forking out for my own router. You didnt acknowledge my complaint and sent a letter saying I should call you back and I did and still have had no response! Apalling service! Will have to go to Ofcom.

  • Boizey Richard Doré-Boize 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Boizey) reported from Leatherhead, England

    @virginmedia is your service down in the KT22 area this morning?

  • Boizey Richard Doré-Boize 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Boizey) reported from Leatherhead, England

    @virginmedia Better but seems to a be a daily issue over the last week or so

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • tillerbit Stephanie Pretty (@tillerbit) reported

    @virginmedia any issues in BR3 area? No internet again!!!

  • WSussexDan Dan (@WSussexDan) reported

    @virginmedia It’s not working. At the moment the news is on BBC1. My display on the guide and channel says Celebrity Mastermind should be on.

  • Smirthy1 Smirthy (@Smirthy1) reported

    @virginmedia is going s@it÷in our area right now. Can't get Internet connection and can't even log in to account. Absolutely crappie service. What's going on @virginmedia

  • johnfreel1 jono2u (@johnfreel1) reported

    @virginmedia As I said earlier I have checked everything that I can-I need Virgin to resolve the issue. If you are unable to help in escalating the problem and helping get a fix for my family then just let me know instead of us going on this wild goose chase? @VirginMediaCorp can you help?

  • harryreesbetts Harry Betts (@harryreesbetts) reported

    @virginmedia I've just been on an hour long call with customer service. 3 different people then on hold for 20 minutes. No solution to my problem. I give up.

  • tj09195531 tj (@tj09195531) reported

    @virginmedia #please remove the reliable slogan to unreliable Wifi service

  • tj09195531 tj (@tj09195531) reported

    @virginmedia #advertisingstandards please ask VM to take down the words reliable while advertising their services with main sporting events. They are not. How do your rate reliable. I think 7 days without service is shameful and not reliable

  • tj09195531 tj (@tj09195531) reported

    @virginmedia hello .. so you 1. Give all customer a standard number to call 2. If you can’t hide behind a call centre 3. You hide behind a computer. Mr SCHULER #callme

  • tj09195531 tj (@tj09195531) reported

    @virginmedia When are you going to address the complaint I have … + I want both Alex and Rachel and your call centre in Plymouth investigated for changing stories about my connection. Alex will know who I am. + Alex needs to address the cost of my call today

  • tj09195531 tj (@tj09195531) reported

    @virginmedia @JohnMc000 Think you should be sending engineers to repair than pick up crap