Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

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The latest reports from users having issues in Guildford come from postal codes GU2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 01/25/2026 05:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Camberley, Addlestone, Godalming, Leatherhead, Ashtead, Guildford, Horsham, Aldershot, Farnborough, West Molesey, Woking, Walton-on-Thames, Weybridge, Fleet and Dorking.

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City Problem Type Report Time
United KingdomCamberley Internet
United KingdomAddlestone Internet
United KingdomGodalming Internet
United KingdomLeatherhead Internet
United KingdomAshtead Internet
United KingdomCamberley Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • StuRobsonFrisby Stuart Robson-Frisby (Ivanti) (@StuRobsonFrisby) reported from Yateley, England

    @virginmedia No broadband in GU46 7RR... is this part of the outage as have seen others in the area with issues but your website says no issues reported?

  • gerimcc GeraldineMcCambridge (@gerimcc) reported from Aldershot, England

    @virginmedia I am having problems with my mobile. I can make calls but can not send texts or access the Internet unless I use WiFi. Texts do not go through

  • rattyliveshere Kim Ronaldson (@rattyliveshere) reported from Guildford, England

    Hi @virginmedia You “help” isn’t helpful at all. How do I get to a human for support on my Virgin landline please? Frustrated from Guildford

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia Still not fixed but had a really good engineer out called Andy, he's given me his mobile number and requested a network engineer to fix the power levels in the cabinet. If still not working to call him direct next week! You need more Andys.

  • MTaylorRacing Mackenzie Taylor (@MTaylorRacing) reported from Chertsey, England

    @vmbusiness - 24 hours without internet now and stuck on hold for 35 mins and counting. Couldn’t get any help from live chat either ! Any help would be very appreciated !

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @mouseamillion @virginmedia It's an issue with our cable, so anything plugged in is OK, just our wireless network.

  • stevexoh stevexoh (@stevexoh) reported from Esher, England

    Hi @virginmedia Broadband been down in KT10 all day and update now says estimate 9.05 tomorrow morning earliest. Is there any more info on how accurate this is? If true I have to cancel only bit of paid work I’ve had for last 4 months so keen to know either way ASAP.

  • mikesanuk Mike (@mikesanuk) reported from Esher, England

    @virginmedia Atrocious Service. Lost all services and then there is no one available to report the fault to! No doubt some workman have just cut through a cable!

  • martynbest Martyn Best (@martynbest) reported from Esher, England

    @virginmedia what is going on? Can’t get through on the phone and online says can’t change online. Waiting 3 days for an added service. #awfulservice

  • rohaaminho Najm Khan (@rohaaminho) reported from Farnborough, England

    Had the worst internet day ever. Never use Utility Warehouse or whoever own the line around here which is @virginmedia

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @jamiepattenden1 @virginmedia It was a cable issue apparently, a second engineer is coming out on the 23rd to lay some new cable.

  • lucy_spalton Lucy Spalton (@lucy_spalton) reported from Fleet, England

    @virginmedia Has everything gone down in Fleet? GU51

  • rattyliveshere Kim Ronaldson (@rattyliveshere) reported from Guildford, England

    By the way @virginmedia in addition to my earlier comment I’ve tried you text service 3 times and I’ve still not received a message

  • MarkWhiteley Prof Mark Whiteley (@MarkWhiteley) reported from Godalming, England

    @virginmedia No - Still cannot get anyone to cancel the contract and send a final bill - even though I moved 3 weeks ago and wrote to you 5 weeks ago!!!!!

  • c_s_skinner ©️🅰️®️🅾️ Lℹ️N📧 (@c_s_skinner) reported from Fleet, England

    @virginmedia your WiFi box is rubbish, we keep loosing signal. Dreadful service. Do not recommend 😡

  • MarkWhiteley Prof Mark Whiteley (@MarkWhiteley) reported from Guildford, England

    @virginmedia - absolutely hopeless !!!! Trying to cancel as moving house ... telephone line for moving off due to Covid, web chat not working, no “button” on site to press even though instructions say to press it .... impossible to contact!!!!

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia Same issues of drop out. Got to wait another 11 days until its fixed. 😔

  • chantelle_ukccf Chantelle Newton (@chantelle_ukccf) reported from Farnborough, England

    @virginmedia I have a support query which I have submitted via the Virgin Media app and I have tried calling but I’m getting no where. Can you provide a contact channel that will actually get me the support I need?

  • mikesanuk Mike (@mikesanuk) reported from Esher, England

    @virginmedia Thankfully network issue Sorted overnight- however it was frustrating not being able to report it over phone, having gone through auto message and diagnostics it then said office closed and cut you off.

  • stu_ziss Stuart Zissman (@stu_ziss) reported from Fairlands, England

    @virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mikomi747 Sarah-Jayne Edwards (@mikomi747) reported

    @virginmedia tv down and when you try to go to service status all you get is an error message as the website is down too, and no I haven't called the number because with my anxiety I cannot make phone calls

  • cleantethemiser sam 🏳️‍🌈 (@cleantethemiser) reported

    @virginmedia has everything gone down in cr0

  • cliffc100 cliff cook (@cliffc100) reported

    @SwindyMiller @virginmedia This seems to be a nationwide issue the web site is also down, i did the reboot of my box and now its not getting the channel list, so my guess is its an issue with the servers, my internet is still working at the moment.

  • StarsMum Persephone (@StarsMum) reported

    @virginmedia any idea why we can't get TV service now in Waterlooville? Seems like everyone has lost it?

  • tartanjambo_x Lee-Anne (@tartanjambo_x) reported

    @virginmedia Has anyone else's Virgin media went down? Mines has jst stopped working, no channels, Internet or any other service? 🤔

  • tracyf1971 Tracy F 💙 (@tracyf1971) reported

    @virginmedia @JemmaPownall Your website is down as well as no TV so we can't check. Do you actually read what customers are telling you??

  • Forman5Craig Craig Forman (@Forman5Craig) reported

    @virginmedia could you cut through the BS and stop asking people to check their individual boxes and just admit there is a national problem which you are trying to resolve. The whole UK is down.

  • hanibal281288 Hannah Hitching (@hanibal281288) reported

    @SwindyMiller @virginmedia Having the same but can’t get on website, tried to ring customer services and they cut you off as too busy, stuck in a big queue via chat and down detector have had over 10000 people complain of the same issue

  • imagesthatrock1 @images_that_rock (@imagesthatrock1) reported

    @virginmedia absolutely nothing no TV or Broadband. 150 day we’re busy call back later goodbye. Hangs up. Sounds like a countrywide issue so tell us what the problem is!! Folk are working from home and need to know!!

  • josephinec1981 josephinecl81 (@josephinec1981) reported

    @__kate1504 @jheff85 @virginmedia I’m in Liverpool and mine says invalid network settings even tho the internet is working fine it’s just my tv that’s not working