Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Woking, Addlestone, Walton-on-Thames, Fleet, Farnborough, Aldershot, Ashtead, Guildford, Camberley, Chertsey, Leatherhead, Horsham, and Weybridge.

City	Problem Type	Report Time
Woking	TV	10 hours ago
Addlestone	Wi-fi	16 hours ago
Walton-on-Thames	Internet	1 day ago
Walton-on-Thames	Wi-fi	2 days ago
Woking	Internet	3 days ago
Fleet	Wi-fi	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Paul Mackenzie Ross (@pmross) reported 1 minute ago from Farnborough, England

  @virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.

• 
  PaulineAyres-S/W (@paulineayres) reported 5 minutes ago from Blackwater, England

  Omg @virginmedia the worse service you could possible get 😡

• 
  Paul Mackenzie Ross (@pmross) reported 6 minutes ago from Farnborough, England

  @SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.

• 
  Sarah Merry (@skmerry) reported 7 minutes ago from Esher, England

  @virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 10 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  Paul Collier (@Pablocollier) reported 17 minutes ago from Wokingham, England

  @virginmedia Patchy. And the weekends enquiry regarding possibly upgrading... Non existent service.

• 
  Katie Girdler (@KGirdler) reported 25 minutes ago from Guildford, England

  @virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.

• 
  Wendy Earle (@wearliegig) reported 28 minutes ago from Guildford, England

  @virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.

• 
  Paul Mackenzie Ross (@pmross) reported 30 minutes ago from Farnborough, England

  @GuseensLV @virginmedia Ah man, I’m with ya. 350MB here was fab until 16 days ago. Been “OK” today, had a relatively stable connection but it never crept over 10MB and that was if I was lucky *sigh*

• 
  Paul Mackenzie Ross (@pmross) reported 37 minutes ago from Farnborough, England

  @Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.

• 
  Natasha Gorrie (@tashaj1984) reported 43 minutes ago from Farnborough, England

  @virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process

• 
  CM40 (@CM40UK) reported 44 minutes ago from Blackwater, England

  @virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.

• 
  Martyn Jones (@TheonlyJonesy) reported 49 minutes ago from Fleet, England

  @virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!

• 
  Paul Mackenzie Ross (@pmross) reported 52 minutes ago from Farnborough, England

  Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.

• 
  Paul Mackenzie Ross (@pmross) reported 55 minutes ago from Farnborough, England

  @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

• 
  fiona khan (@fleekhan) reported 56 minutes ago from Esher, England

  @virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 57 minutes ago from West Molesey, England

  @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

• 
  Marti Jerrard - K74 (@K74Marti) reported 58 minutes ago from Farnborough, England

  @virginmedia I have followed every instruction as advised. Turned off, set, check status and even network issue in area.. it just keeps dropping out daily with no know issues. It’s as if faster broadband has actually slowed it all down! Pse sort it out

• 
  Craig Hannan (@CraigHannan4) reported 58 minutes ago from Tongham, England

  @virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.

• 
  Paul Austin (@BagshotTwit) reported 59 minutes ago from Camberley, England

  @virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  mick harkin (@mickharkin68531) reported 0 seconds ago

  @Woodster1994 @virginmedia I would expect so much more from a business broadband service

• 
  michaela (@millymoobags) reported 2 minutes ago

  @PeteUK7 @virginmedia So sorry for the loss of your mum and this headache for you I was chased by orange for 8 months after my dad died well his name i got his post never got a refund either or a apology

• 
  Mike Hill (@mikmikemicky) reported 2 minutes ago

  @PeteUK7 @virginmedia That's bad. When my dad died, a company who's bill didn't get paid even offered to be executor's in his estate?

• 
  WeHearYou (@WeHearYou2020) reported 5 minutes ago

  @virginmedia @rafthemaster They offer an awful service. When there was a national outage a fee weeks ago our main box coincidentally went off and stopped working. Spent nearly two hours on the phone waiting and then trying to explain our problem. We were promised a new box. Still waiting. Shocking service.

• 
  irons1de (@irons1de1) reported 5 minutes ago

  @JamieGBarry @virginmedia Having the same issue with @virginmedia I just have the internet with them and they have just doubled my price and won’t offer anything where as a new customer can get the same deal for just over £20 it’s disgusting no incentive to remain a customer with them

• 
  Graham Long (@Grahamthecabbie) reported 6 minutes ago

  @virginmedia no service at the moment. Been down for z9 hours! What’s going on?!

• 
  David (@David52578899) reported 7 minutes ago

  @virginmedia @PeteUK7 That’s an excuse, not a reason. Nobody cares if your records were not fully updated, that’s your problem.

• 
  james cullen (@Jamescullen2732) reported 11 minutes ago

  @virginmedia @JamieGBarry Its the most stupid thing that they all do that. Sky wanted 128 from me after paying them 68 for a year so I moved to virgin for the same price.

• 
  David duncan (@DavidDdjoinery) reported 11 minutes ago

  @virginmedia Sent a message yesterday about an ongoing issue with tv and still no reply , and can’t get an online chat through the app or phone call this service is appalling

• 
  andrew varley (@andrewvarley) reported 16 minutes ago

  @virginmedia @JamieGBarry Idiots I left and will never go back rip off merchants!