Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Aldershot, Guildford, Addlestone, Chertsey, Fleet, Yateley, Camberley, Farnborough, Lindford, Walton-on-Thames, Horsham, Surbiton, and West Molesey.

City	Problem Type	Report Time
Aldershot	Internet	2 days ago
Guildford	Internet	3 days ago
Guildford	Internet	6 days ago
Addlestone	TV	8 days ago
Guildford	Internet	9 days ago
Chertsey	Internet	12 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Marti Jerrard - K74 (@K74Marti) reported 1 minute ago from Farnborough, England

  @virginmedia I have followed every instruction as advised. Turned off, set, check status and even network issue in area.. it just keeps dropping out daily with no know issues. It’s as if faster broadband has actually slowed it all down! Pse sort it out

• 
  Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 4 minutes ago from West Molesey, England

  @virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?

• 
  DimiD (@DimiD35089880) reported 4 minutes ago from Camberley, England

  @virginmedia Upgraded to volt500 from 350 and speed haven’t changed now 3 weeks despite your engineer changed the hub him self still same shame I been loyal customer for the last 13 years

• 
  Matt Rose (@mattrose18) reported 5 minutes ago from Farnborough, England

  @virginmedia TV is an issue. broadband is not. Tests are always either cannot connect at this time or say there is nothing wrong. Don’t see how my kit in the house can one minute have speeds on +300Mb to next to nothing?

• 
  Will Matthews (@wmatthew) reported 6 minutes ago from Fleet, England

  @virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow

• 
  John Neilson (@flyingjok) reported 10 minutes ago from Camberley, England

  @virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 11 minutes ago from West Molesey, England

  @SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option

• 
  PaulineAyres-S/W (@paulineayres) reported 14 minutes ago from Blackwater, England

  @virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔

• 
  Tim Bourne (@TimSBourne) reported 15 minutes ago from Wokingham, England

  @virginmedia I'm sick of explaining this again & again - see previous tweets & msgs to VM. It isn't even noted - yesterday 2nd line support looked at my ticket & said I'm "not receiving any emails" NO NO NO! Just emails with etickets attached, even tho get non ticket emails from same sources

• 
  CM40 (@CM40UK) reported 19 minutes ago from Blackwater, England

  @MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson

• 
  Paul Mackenzie Ross (@pmross) reported 24 minutes ago from Farnborough, England

  @Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr

• 
  CM40 (@CM40UK) reported 29 minutes ago from Blackwater, England

  @virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!

• 
  Callum Penny (@callum_penny) reported 30 minutes ago from Fleet, England

  @virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code

• 
  Dan (@danpowelldjp) reported 31 minutes ago from Esher, England

  @virginmedia thanks, has been 3 hours now and no fix - just going round in an endless loop.

• 
  Ash まじめ (@ASHVllN) reported 36 minutes ago from Esher, England

  @virginmedia Shouldn’t I be eligible for a reasonable compensation for paying for a service that I’m not actually receiving?

• 
  Martyn Jones (@TheonlyJonesy) reported 43 minutes ago from Fleet, England

  @virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!

• 
  John Neilson (@flyingjok) reported 47 minutes ago from Camberley, England

  @virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact

• 
  Paul Collier (@Pablocollier) reported 48 minutes ago from Wokingham, England

  @virginmedia Sorry but no. If you can't monitor your own service provision why should I ?

• 
  Becky Morrish (@BeckyMorrish13) reported 52 minutes ago from Camberley, England

  Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?

• 
  Paul Mackenzie Ross (@pmross) reported 55 minutes ago from Farnborough, England

  @sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Amrit Phull (@Amrit_Phull) reported 5 minutes ago

  @virginmedia I have now received three seperate text messages saying the problem has been fixed, when it clearly hasn’t……..I’m still offline. Not only is your service terrible, you add to that deceptive and wrongful communication to your customers. I expect compensation

• 
  Joe Duley American voiceover person (@Americanvoiceo1) reported 5 minutes ago

  @virginmedia STILL! Service completely out! No explanation (although app says 'everything is fine') It's deceiving info. No BB OR phone/TV. CAN'T ring customer service-at all. Now, my life's mission is to escalate w/CISAS as #Virginmedia is costing me financially/professionally.

• 
  Kate and her girls (@kateandhergirls) reported 9 minutes ago

  @MartinSLewis plz help. @virginmedia told me I was out of contract when in fact I have another yr, tried to switch plans via your site & im currently paying £36pm for 500mb whereas new customers can pay £22.99 for 1GB. VM slapping me with almost £400 get out fee. 😭 #virginmedia

• 
  Banshee (@strikecenter147) reported 10 minutes ago

  @Benleo Ben bring up your hub on virgin media I guarantee you it’s been hacked and you get a warning. This is happening all over London and I can’t get anybody to help me with it. Bring up your own Virgin media hub and you will see what I mean.

• 
  KASHKA George JOE😎🦋🏴󠁧󠁢󠁥󠁮󠁧󠁿 🇵🇱 🇬🇧 😇🕊 (@Domi18Katz21) reported 13 minutes ago

  @ianvogler @virginmedia 💯 🎯 or CLONED but SUSPECT SPAM with Virgin media 🤔 😳 customer numbers & info NOT SECURE & very SLACK DATA breach 😠

• 
  David Byrne (@davidclbyrne) reported 14 minutes ago

  No work phone for 3 weeks, Over 20 calls to “Customer Service”, AI that doesn’t work, Technical support that doesn’t work, Incompetence at a level impossible to describe, And no call back since Monday. I’ve had same number for 32 years-until I went to @virginmedia

• 
  charles Ψ (@devilsaviour_) reported 15 minutes ago

  @falterface I had virgin media wifi as a kid that **** was so shite 😭😭😭

• 
  Nick. I’m just this guy, y’know? (@BettererBack) reported 16 minutes ago

  @jayemdee63 Virgin media. Awful.

• 
  pat (@wfc2000uk) reported 18 minutes ago

  @LutzSchueler @virginmedia of urgency, it’s happened quite a few times over last few years, I been a customer for 20 years now. Your customer service said need to £700, cancellation fee. Which I’m not willing to pay. I look forward to your reply.

• 
  Wilko 🇬🇧 (@Darren_W70) reported 23 minutes ago

  @virginmedia Not TV we have problems with You installed our fibre on the 29th still isn't working. Every time I call the operator goes through the same script then sends out an engineer. 3 visits so far they all say it's IT. Left my disabled wife and family without internet.