Virgin Media Outage Report in Guildford, Surrey, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Guildford come from postal codes GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Walton-on-Thames, Woking, Aldershot, Guildford, Fleet, Crowthorne, Camberley, Surbiton, Farnborough, Godalming and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 Walton-on-Thames |
Internet | |
| Woking |
Internet | |
| Aldershot |
Internet | |
| Woking |
Internet | |
| Aldershot |
Internet | |
| Guildford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
-
Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr
-
Lewis H
(@LewisFFC17) reported
from
Leatherhead, England
@virginhelp is there a reason my virgin media is down in the leatherhead area?
-
_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia
-
Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.
-
Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia @Richard And if you haven’t got the capability to fix and deliver a service you shouldn’t offer it @virginmedia . I work from home and need to communicate with my clients
-
Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!
-
Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?
-
Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.
-
Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!
-
Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!
-
Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia And would you believe it @virginmedia you sent me a text to say engineering would be here todayto fix and haven’t even turned up after calling me to say buoy would as well
-
Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia
-
Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!
-
Paul Collier
(@Pablocollier) reported
from
Wokingham, England
@virginmedia Patchy. And the weekends enquiry regarding possibly upgrading... Non existent service.
-
_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.
-
Iwona Sadowska
(@IwonaSadowska) reported
from
Esher, England
@virginmedia is it a joke? No network for two hours already? I have important work to do… £200 for broadband monthly not enough to keep the network going??
-
Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia This is getting my no where, I am just going round in circles, typical virgin service
-
Natasha Gorrie
(@tashaj1984) reported
from
Farnborough, England
@virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process
-
Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.
-
GoldyMcGoldface
(@Goldy73) reported
from
Farnborough, England
@virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
WeeNightOwl #UniversalBasicIncome
(@WeeNightOwl) reported
@virginmedia hi, there's no broadband in parts of Renfrewshire but your website says no issues or intermittently isn't working on 4g, can you advise what's happening? Thanks
-
jason packer #FreeJulianAssange
(@injusticeseeker) reported
@virginmedia anyone else having problems with its new internet site or is it just us Chromebook users what is the extra cost to upgrade my tivo box to v6 I already have a v6 upstairs, tivo recordings are stuttering often I pay around £120 month for TV / broadband help apreciated
-
paulwoodroofe
(@paulwoodroofe) reported
@virginmedia my internet is down but phone line tells me no issues! I don’t think I’m alone on this. Any ideas?
-
Garry Cairns
(@G4RRY85) reported
@Danninyelle @virginmedia Thanks. Ours has only just gone down in the last 10min
-
Akatsuki | ENVTuber
(@VtuberAkatsuki) reported
Looks like I might be streaming on my phones hotspot later if Virgin Media doesn't fix this service issue. But surely 5G should be good enough for the stream to remain in good quality?
-
Sean
(@poetsoup) reported
@virginmedia Yes, I have access to my bills on my MyVirgin account, which is where I found the false information & I was completely disregarded by your agent. I'll be emailing your customer service regarding the false information you provide on your bills & requesting all my GDPR information.
-
Lord Flab
(@LordFlab) reported
@JackFPS_ @virginmedia Always thought they were great. But today. Nope. Customer service is ****** shocking
-
Daniel Midwinter
(@monkeyspur) reported
@virginmedia Why do I need to do that when I can clearly sign in. It’s something wrong your end.
-
Saul T Pokit
(@saultpokit) reported
@virginmedia Broadband is down in the PA5 area, got kicked out of my work's VPN half an hour ago and can't reconnect on any device
-
James Parker
(@parker_james) reported
@virginmedia As I said. We have spoken to them twice, both times they said they cannot resolve and put us through to customer service, who also say they cannot resolve!!! With all the other issues to deal with regarding her death, you are making it very difficult!