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Virgin Media

Virgin Media outages and service status in Guildford, England

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Guildford, including 0 direct reports.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • The most recent signal from this area was received May 20, 7:54 AM GMT+1.
  • 71% TV (71%)
  • 22% Internet (22%)
  • 4% Wi-fi (4%)
  • 2% E-mail (2%)
  • 2% Total Blackout (2%)

The latest reports from users having issues in Guildford come from postal codes GU2 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 21: Problems at Virgin Media

Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Farnborough, Woking, Walton-on-Thames, Aldershot, Ashtead, Guildford, Addlestone, Camberley, Fleet, Chertsey, Leatherhead, Horsham, and Weybridge.

CityProblem TypeReport Time
Farnborough Internet 1 day ago
Woking TV 2 days ago
Walton-on-Thames TV 3 days ago
Aldershot Internet 6 days ago
Farnborough TV 6 days ago
Woking Internet 7 days ago

Nearby cities with recent reports

Farnborough

13 recent signals

1 day ago
Camberley

7 recent signals

7 days ago
Aldershot

6 recent signals

6 days ago
Woking

5 recent signals

2 days ago
Walton-on-Thames

2 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

  • GeoffRogersEU
    Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England

    @virginmedia Yes but it just tells me to check my hub. TV has gone down as well so it looks like a cable issue and not internet. It’s not telling me anything else. Please can you check. Post code is KT12 3. And I’m not the only one !

  • winetaff
    Lee James (@winetaff) reported from Esher, England

    @virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice

  • markinhants
    Mark in Hants 🇪🇺 🇬🇧 🇺🇦 (@markinhants) reported from Aldershot, England

    @virginmedia I’m asking your team whether they want to do anything to match that to keep a customer but I keep connecting someone new & around I go again. Happy to DM or take a call from someone

  • TimHole
    Tim Hole (@TimHole) reported from West Molesey, England

    @virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.

  • JulianHull
    Julian Hull (@JulianHull) reported from Farnborough, England

    @virginmedia having problems with internet in GU14. Will this be resolved soon

  • paulineayres
    PaulineAyres-S/W (@paulineayres) reported from Blackwater, England

    @virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔

  • Geordiesbird
    Alyson Leitch (@Geordiesbird) reported from Woking, England

    @virginmedia hi virgin.. my TV is showing error codes c217 and c230. I have turned everything off and reset modem and tivo boxes 5 times and more and still no Internet. Its my husbands account but he's away till Thursday. Help please

  • McFadden1985
    James McFadden 🎮 (@McFadden1985) reported from Camberley, England

    My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣

  • Goldy73
    GoldyMcGoldface (@Goldy73) reported from Farnborough, England

    @virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so

  • TimSBourne
    Tim Bourne (@TimSBourne) reported from Wokingham, England

    @virginmedia I'm sick of explaining this again & again - see previous tweets & msgs to VM. It isn't even noted - yesterday 2nd line support looked at my ticket & said I'm "not receiving any emails" NO NO NO! Just emails with etickets attached, even tho get non ticket emails from same sources

  • pears0
    gonzo (@pears0) reported from Camberley, England

    @virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?

  • TheBadgerG
    Thom Gibbons (@TheBadgerG) reported from Farnborough, England

    @virginmedia Yes, zero issues in area for broadband, pulled apart and reset the router numerous times. It just keeps wanting to download new settings, works for a bit and then fails. Engineer now booked for next Wednesday which is an eternity running my business from home.

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

  • nattytude
    Nattytude (@nattytude) reported from Fleet, England

    @virginmedia Internet is down in GU51 since yesterday. When will it be up? Can't report it online, because we have no internet for it to check with!

  • CraydenSue
    Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia This is getting my no where, I am just going round in circles, typical virgin service

  • ASHVllN
    Ash まじめ (@ASHVllN) reported from Esher, England

    @virginmedia Shouldn’t I be eligible for a reasonable compensation for paying for a service that I’m not actually receiving?

  • KGirdler
    Katie Girdler (@KGirdler) reported from Guildford, England

    @virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.

  • pmross
    Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr

  • pmross
    Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ed2dfc1b030e4cb
    godisgood (@ed2dfc1b030e4cb) reported

    @Benleo @virginmedia I went to the ombudsman who was great I got £75 compo after virgin still took higher monthly rate after I cancelled 4 months before they’re the worst of the worst Indian call centre don’t get back when they said wasted hours

  • kellyj70
    Kelly Turner (@kellyj70) reported

    @virginmedia I am going round in circles. I’ve DM’d you several times and NEVER get a reply. Terrible customer service.

  • GillGRobs
    Gill 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿 🩵 (@GillGRobs) reported

    @virginmedia Ive had 5 complaints in with you, 3 have only ever been looked at and all i get is , " we'll make sure things are done differently " yet never are. So no thanks ive had more than enough of your excuses I'll do what Ben is doing and go to the ombudsman. You really are terrible

  • finalstand79
    just me (@finalstand79) reported

    @Benleo @virginmedia are shocking, offered me a contract with Netflix, didn't get it , made a complaint , did nothing other than acknowledged i made a complaint and my signal is always shocking. Warned so many people about them

  • Merse2506
    John Mercer (@Merse2506) reported

    @virginmedia For ovr 1 week I have not had Netflix after my transfer. As the biggest Kylie fan if I miss it I will cancel my subscription to Virgin Media

  • GTCT19144
    Gazza191 (@GTCT19144) reported

    @jomickane @Benleo Don't go with Virgin media Jo , the worst company ever.

  • gaughan_tommy
    tommy gaughan (@gaughan_tommy) reported

    @Benleo @virginmedia My experience last week…..after leaving Virgin Media 2 years ago, and switching to City Fibre (Braw Band). I inadvertently cut my external cable, cutting my hedge. Phoned up, - spoke to a real person first time. They came out next morning at 8.10 and replaced my cable. SERVICE!

  • KevanRamsdale
    kevan ramsdale (@KevanRamsdale) reported

    @virginmedia S29 EA2010does not allow you to dictate the terms you provide a service! #disabledhatecrime all this has been provided seems a robot is responding not a human!

  • suellen2623
    Sue Ellen Draper (@suellen2623) reported

    @virginmedia It is a problem in my area. My postcode is Ls11 7hg. It is simply not good enough to now have to wait until at least 5pm for internet and television

  • ShaliniVar
    Shalini Varma (@ShaliniVar) reported

    @Benleo @virginmedia Bin the TV I did years ago it's garbage just go to w Netflix or something what's the point of all the hassle for garbage tv