Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Guildford come from postal codes GU1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 03/05/2026 17:50

March 05: Problems at Virgin Media

Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Farnborough, Woking, Camberley, Fleet, Leatherhead, Aldershot, Guildford, West Molesey, Addlestone, Godalming, Ashtead and Horsham.

Loading map, please wait...
City Problem Type Report Time
United KingdomFarnborough Wi-fi
United KingdomWoking Internet
United KingdomCamberley Total Blackout
United KingdomCamberley Internet
United KingdomWoking Internet
United KingdomCamberley Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • LewisFFC17 Lewis H (@LewisFFC17) reported from Leatherhead, England

    @virginhelp is there a reason my virgin media is down in the leatherhead area?

  • Pablocollier Paul Collier (@Pablocollier) reported from Wokingham, England

    @virginmedia Patchy. And the weekends enquiry regarding possibly upgrading... Non existent service.

  • KGirdler Katie Girdler (@KGirdler) reported from Guildford, England

    @virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.

  • ChavdogEvans Daniel Evans (@ChavdogEvans) reported from Farnborough, England

    @virginmedia my wifi seem to keep dropping out is there issues with it at the moment

  • hoarp001 Peter ***** (@hoarp001) reported from Fleet, England

    @virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?

  • Pablocollier Paul Collier (@Pablocollier) reported from Wokingham, England

    @virginmedia Sorry but no. If you can't monitor your own service provision why should I ?

  • callum_penny Callum Penny (@callum_penny) reported from Fleet, England

    @virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.

  • KGirdler Katie Girdler (@KGirdler) reported from Guildford, England

    @virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice

  • KGirdler Katie Girdler (@KGirdler) reported from Guildford, England

    @virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.

  • psjarlo _jarl_ostensen (@psjarlo) reported from Guildford, England

    Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia

  • Goldy73 GoldyMcGoldface (@Goldy73) reported from Farnborough, England

    @virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    ‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!

  • psjarlo _jarl_ostensen (@psjarlo) reported from Guildford, England

    @virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.

  • vserafino19 Vito Serafino (@vserafino19) reported from Farnborough, England

    @virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?

  • IwonaSadowska Iwona Sadowska (@IwonaSadowska) reported from Esher, England

    @virginmedia is it a joke? No network for two hours already? I have important work to do… £200 for broadband monthly not enough to keep the network going??

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • H_chapman17 Harry (@H_chapman17) reported

    @virginmedia TV BOX is down in Grantham any help please

  • TweetsbyTashaS TashaTweets (@TweetsbyTashaS) reported

    @virginmedia Then can i have an email to send my complaint pls

  • TheSpurrShow Richard Spurr (@TheSpurrShow) reported

    @virginmedia Total outage of TV services where I am and no answer on your helpline for the last three hours. #poor

  • NClatters Clatters (@NClatters) reported

    @virginmedia @VirginMedia_TV Your TV service in WN4 9LG is down - website is partially down (not the bit selling to new customers) and nor do your phone numbers work. How do customers contact you.

  • MattyRogers180 Matty ‘Full House’ Rogers (@MattyRogers180) reported

    @FamousFive1875 @virginmedia My tv is down, wifi is fine

  • clairekerrbear (Phínula) Claire Kerr (@clairekerrbear) reported from Armagh, Northern Ireland

    @MrDutchyDutch @Virgin @virginmedia My TV has just come back on. I can't wait for my contract to be over. Virgin have never one answered the phone to help throughout my time with them. 😡

  • a414515 A (@a414515) reported

    @virginmedia yet again my Wi-Fi has been off since the morning 2 years and we always have problems I live in Leigh but I hear people all around England complaining about ur **** wifi virgin media = scammers

  • jason_stealth Jason Stealth #FBPE #ProEU (@jason_stealth) reported

    @virginmedia it's shocking that you can't get to talk to anyone via the internet or by phone! Terrible service!

  • DJGaryBaldy DJGaryBaldy (@DJGaryBaldy) reported

    I see #virginmedia trending. Because their TV service is down Got rid of virgin Media TV at least 3 years ago and recently changed to a new Broadband provider so come December I'll be FREE from the Bastards Their Billing and customer service is ABYSMAL

  • Andyhor07625216 Andy horne (@Andyhor07625216) reported

    @virginmedia this is now getting really annoying my nan has dementia and is getting really frustrated ...your company doesn't care about the customer.