Virgin Media Outage Report in Guildford, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Guildford come from postal codes GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 21: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Woking, Camberley, Fleet, Leatherhead, Aldershot, Guildford, Farnborough, West Molesey, Addlestone, Godalming, Ashtead and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 Woking |
Internet | |
| Camberley |
Internet | |
| Fleet |
Internet | |
| Leatherhead |
Internet | |
| Aldershot |
Internet | |
| Guildford |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Lucy Spalton
(@lucy_spalton) reported
from
Fleet, England
@virginmedia Has everything gone down in Fleet? GU51
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia thank you for the reply... my home number is ex-directory and has been for years, how do i cancel this service please?
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?
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janet arias-ball
(@jjjjxxx) reported
from
Guildford, England
@virginmedia time to leave, you’re staff are wonderful individuals that spend hours trying to help your customers but at the end of the day you don’t care about your customers. Wonder what other providers are going to step in and help?
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Stuart Robson-Frisby (Ivanti)
(@StuRobsonFrisby) reported
from
Yateley, England
@virginmedia No broadband in GU46 7RR... is this part of the outage as have seen others in the area with issues but your website says no issues reported?
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amy james.
(@AmyJ1996) reported
from
Farnborough, England
Right who has virgin media tv someone help us
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Mackenzie Taylor
(@MTaylorRacing) reported
from
Chertsey, England
@vmbusiness - 24 hours without internet now and stuck on hold for 35 mins and counting. Couldn’t get any help from live chat either ! Any help would be very appreciated !
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Really don't want to call up, wait for 45 minutes to talk to a rude and arrogant support person who then hangs up on me. Shocking.
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Mohammed farid butt
(@faridji99) reported
from
Leatherhead, England
@VirginMedia_One shameless virgin Media can not help customers #virginmedia
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia I am having problems with my mobile. I can make calls but can not send texts or access the Internet unless I use WiFi. Texts do not go through
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Little Yellow Duck
(@Littleyellowduc) reported
from
Esher, England
@virginmedia Any known problems in the KT7 area?
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia It’s was a mobile but we phoned up and cancelled and went with a different provider as there was an issue on your side with the order
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rachel o'reilly
(@rorpr) reported
from
Dorking, England
Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?
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Prof Mark Whiteley
(@MarkWhiteley) reported
from
Godalming, England
@virginmedia No - Still cannot get anyone to cancel the contract and send a final bill - even though I moved 3 weeks ago and wrote to you 5 weeks ago!!!!!
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia still awaiting on confirmation for my latest order said it would be here today had nothing in the post and no email to say what’s happening could you help please
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Martyn Best
(@martynbest) reported
from
Esher, England
@virginmedia what is going on? Can’t get through on the phone and online says can’t change online. Waiting 3 days for an added service. #awfulservice
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Stuart Zissman
(@stu_ziss) reported
from
Fairlands, England
@virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s
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Munindra Samani
(@5aman1_m) reported
from
Wokingham, England
Yet again issues with virgin broadband. On the phone for over 25 mins - ridiculous #virginmedia #connectivity
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
Had the worst internet day ever. Never use Utility Warehouse or whoever own the line around here which is @virginmedia
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia The same issue I contacted you over three months ago. My WiFi network kicking all devices off the network multiple times a day.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MS
(@Gr0undZero) reported
@virginmedia Total blackout in SW London. Can you fix quickly please as it's quite annoying.
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Chloe Mitchell
(@ChloJo1992) reported
@virginmedia Broadband is still not working. My partner has FINALLY just got through to a member of your team so 🤞 they can help!
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playpet
(@playpet1) reported
@virginmedia Before you purchase ask yourself this! Do I want **** internet that cuts out all the time Do I want a TV box that pixelates often, doesnt fully record programs and a phone service where I’m told not having roaming for local calls is a fault, yes? Then these wankers are for you
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niki spiller
(@sleepinbooti) reported
@virginmedia tonight was the final straw for me … party no internet no music absolutely ruined the party … disgraceful £60 a month for an absolute pisspoor service I’m done now customer for well over 15 yrs a#
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Peter Gray
(@PeterRSGray) reported
@virginmedia I’m afraid email still not working. This is now day four. Is the National problem fixed yet? Please can you give an update as I HAVE to send an urgent email today.
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Javed Kurmoo
(@MJKurmoo) reported
Since it happens every night, I'm starting the rumour that @virginmedia shuts down their network every night at 2230. It can be the only explanation #virginmedia
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Victoria. 🐝
(@baabaa89) reported
@virginmedia Still no service, which has meant I’ve not been able to work from home, like usual, and when you’re working in the funeral arrangement service you need to be accessible 24/7. Have had to travel for work instead of being available at home.
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Richard Bee
(@Beeboy0138) reported
@virginmedia It’s back in now, last night the whole estate was off and the virgin website said was problems in the area. But as I say it seems to be fixed now
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The Tiger 𓃮🏴
(@meta_tiger) reported
Ugh, virgin media being really unreliable tonight for game streaming Both Stadia and XBGP just glitching and skipping every few seconds, getting pretty annoying driving into walls and having to restart races every minute Not usually this bad
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Ese
(@Ese2085) reported
@virginmedia You did some service work in my area on the 18th October. Since then my internet keeps dropping out, it’s happened 6 times tonight. It’s a nightmare.