Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

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The latest reports from users having issues in Guildford come from postal codes GU2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 02/03/2026 13:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Fleet, West Molesey, Aldershot, Leatherhead, Camberley, Addlestone, Godalming, Ashtead, Guildford, Horsham, Farnborough, Woking, Walton-on-Thames, Weybridge and Dorking.

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City Problem Type Report Time
United KingdomFleet TV
United KingdomWest Molesey Internet
United KingdomAldershot Internet
United KingdomLeatherhead Internet
United KingdomCamberley Internet
United KingdomAddlestone Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • AmyJ1996 amy james. (@AmyJ1996) reported from Farnborough, England

    Right who has virgin media tv someone help us

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Guildford, England

    @virginmedia The same issue I contacted you over three months ago. My WiFi network kicking all devices off the network multiple times a day.

  • JulianHull Julian Hull (@JulianHull) reported from Farnborough, England

    @virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100

  • rattyliveshere Kim Ronaldson (@rattyliveshere) reported from Guildford, England

    @virginmedia thank you for the reply... my home number is ex-directory and has been for years, how do i cancel this service please?

  • Littleyellowduc Little Yellow Duck (@Littleyellowduc) reported from Esher, England

    @virginmedia Any known problems in the KT7 area?

  • neildrandall Neil Randall (@neildrandall) reported from Blackwater, England

    @virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!

  • jjjjxxx janet arias-ball (@jjjjxxx) reported from Guildford, England

    @virginmedia time to leave, you’re staff are wonderful individuals that spend hours trying to help your customers but at the end of the day you don’t care about your customers. Wonder what other providers are going to step in and help?

  • Em__Charlotte Emily Redhead (@Em__Charlotte) reported from Cranleigh, England

    @virginmedia is the WORST service and Provincetown I have ever used and their customer service team is absolutely dreadful and can’t even keep up to date with when you have left the property. If you are ever looking for broadband- DO NOT GO HERE! #rantover

  • faridji99 Mohammed farid butt (@faridji99) reported from Leatherhead, England

    @VirginMedia_One shameless virgin Media can not help customers #virginmedia

  • DanielBurns91 Daniel Burns (@DanielBurns91) reported from Dorking, England

    @virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!

  • 5aman1_m Munindra Samani (@5aman1_m) reported from Wokingham, England

    Yet again issues with virgin broadband. On the phone for over 25 mins - ridiculous #virginmedia #connectivity

  • fleetsaints Steve Jones (@fleetsaints) reported from Fleet, England

    Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.

  • Georgiaknipe Ge (@Georgiaknipe) reported from Broadbridge Heath, England

    @virginmedia still awaiting on confirmation for my latest order said it would be here today had nothing in the post and no email to say what’s happening could you help please

  • Georgiaknipe Ge (@Georgiaknipe) reported from Broadbridge Heath, England

    @virginmedia It’s was a mobile but we phoned up and cancelled and went with a different provider as there was an issue on your side with the order

  • rorpr rachel o'reilly (@rorpr) reported from Dorking, England

    Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia Really don't want to call up, wait for 45 minutes to talk to a rude and arrogant support person who then hangs up on me. Shocking.

  • jonathansnorman Jonathan Norman (@jonathansnorman) reported from Farnborough, England

    @virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change

  • fleetsaints Steve Jones (@fleetsaints) reported from Fleet, England

    @virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Guildford, England

    @virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?

  • sinders25 Sindy Grewal (@sinders25) reported from Esher, England

    @virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • maggiecane Margaret Cane (@maggiecane) reported

    @virginmedia I've had two engineers out. It's ok I'm out of contract as of today so I have a solution 🙌

  • ryanstanley22 Ryan Anderson (@ryanstanley22) reported

    @virginmedia Well then send an update. Don’t tell us it’s going to be delivered and then nothing. It’s absolutely ridiculously poor customer service. Tbh you are a joke of a company and if I could get the same speeds elsewhere I would cancel every service I have with you

  • Owlerino Paul bristow (@Owlerino) reported

    @virginmedia Which is one of the problems I have

  • MrMacG Sir P McGee (@MrMacG) reported

    @virginhelp @virginmedia @Aklamio are up to some sort or a sick joke with new customers they want to wind up. Stick your non existent **** service where the sun dont shine 🖕🏽

  • MarkWoulfe Woulfe (@MarkWoulfe) reported

    @virginmedia And who do I speak to with regards to my contract? It states that it started yesterday and presumably I am going to be billed a whole month without any service. It's a joke!

  • illymus Illy Mus (@illymus) reported

    @virginmedia 🎅 Hamper full of treats would go down so well right now, would absolutely make my year 🎄

  • HarperKenny Kenny H (@HarperKenny) reported

    @virginmedia About 10 days ago and they said they weren't the right dept to help... so I'm basically still waiting

  • TomFerris97 Tom Ferris (@TomFerris97) reported

    @virginmedia I have the same with this automated text service as I do with the one of the website. Says you aim to reply in 4 hours. But I never get a response

  • LeeShab19 lee Schabowski (@LeeShab19) reported

    @virginmedia No, no reason at all other than that’s the soonest they can come back, tempted to just cancel everything and go back to sky tbh

  • MarkWoulfe Woulfe (@MarkWoulfe) reported

    @virginmedia Got a callback today, the earliest install is the 11th of January. This is a whole month later than it should have been completed. This is awful service. The agent also refused to put me through to a manager, I would like to request a callback from senior management immediately.