Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Surbiton, Aldershot, Walton-on-Thames, Woking, Farnborough, Fleet, Camberley, Guildford, Godalming, Leatherhead, Yateley and Bagshot.
| City | Problem Type | Report Time |
|---|---|---|
 Surbiton |
Internet | |
| Aldershot |
||
| Walton-on-Thames |
Internet | |
| Walton-on-Thames |
Internet | |
| Walton-on-Thames |
TV | |
| Woking |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.
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Will Matthews
(@wmatthew) reported
from
Fleet, England
@virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow
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PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
@virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!
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Gabriella d'Aprano
(@GabsdAprano) reported
from
Esher, England
@virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.
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James McFadden 🎮
(@McFadden1985) reported
from
Camberley, England
My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.
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Martyn Jones
(@TheonlyJonesy) reported
from
Fleet, England
@virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!
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Nico Cary
(@nicocary) reported
from
Cobham, England
@joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩
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fiona khan
(@fleekhan) reported
from
Esher, England
Finally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩
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Lee James
(@winetaff) reported
from
Esher, England
@virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice
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Alison Jane Wilson
(@AlisonJaneWilso) reported
from
Camberley, England
@virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Send, England
@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
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PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
@virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains
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Paul Austin
(@BagshotTwit) reported
from
Camberley, England
@virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?
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fiona khan
(@fleekhan) reported
from
Esher, England
@virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!
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Nico Cary
(@nicocary) reported
from
Cobham, England
. @virginmedia any chance you can install fibre line for my buisness that’s now 2 months delayed! 😢 Over 180 emails sent / over 12 hours on support calls going round in circles. You did manage to take payments however for these months of no internet! 🥴 #virginmedia
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Lee James
(@winetaff) reported
from
Esher, England
@virginmedia Apparently a local fault but my signal test says no issue -still not resolved and still no TV -follow up call that was promised within 3 days hasn’t materialised (Day 6 and counting)
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia having problems with internet in GU14. Will this be resolved soon
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Paul Austin
(@BagshotTwit) reported
from
Camberley, England
@virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Wilson
(@TheImWilson) reported
@virginmedia Ran the fix recommended on the page. Will see how it goes. Thanks
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Socially Distant Suzy
(@suzyneedsahobby) reported
@virginmedia No, someone was meant to call. We had a replacement TiVo delivered but got an error installing. Activation line couldn’t fix so said someone would ring within 4 hours, 24 hours ago now.
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Alexis Gauthier
(@GauthierSoho) reported
@virginmedia It says that you are aware of the problem in our area. Same message for 13 weeks now. What more can we do?
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Nineteen79
(@Nineteen791) reported
@virginmedia Wired connection doesnt work either
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🤜Adventures of Paul🤛
(@Paul72503943) reported
@virginmedia Hi only the last few days I've been getting slower speeds and disconnection issues. Normally it's been fine with no issues
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Beazer
(@mgbarrack) reported
@virginmedia The broadband connects to devices then cuts out and we get exclamation marks on our phones. We rely on our phone providers 4G. Our tv's are always having problems connecting to the Internet. I was promised after last weeks call that if problems persist you'd arrange an engineer?
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uk-husky-puppy
(@2E0_pupuk) reported
@virginmedia If that worked would I be calling your call center staff a bunch of liers!!! No one at your company can actually give me a straight answer and I am fed up with the bullshit I get from every single person and department I speak to as I have NEVER got the same answer twice
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Jamie Goffin
(@itsmetherealJG) reported
@virginmedia Well it wasn’t the resolution for an hour on Friday and nearly 2 hours yesterday. Can you can anyone to call me from the right department to either get a technician out before Wednesday or cancel the service? If not I will just do as I said and pursue with BT
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Crooked Bones
(@BonesCrooked) reported
@bt_uk @calicocross anyway, im having problems with my virgin media, can you help me pls. i know your know virgin media but at this point asking a differnt provider is better than going to them cucks
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Rippy Dippy
(@08woodh1) reported
@virginmedia I don't think you read it. They closed my. Complaint before they even spoke to me about it and now I need to start over again. Virgin has the poorest complaint management of any company I've seen