Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

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The latest reports from users having issues in Guildford come from postal codes GU1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 02/17/2026 04:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Leatherhead, Aldershot, Guildford, Woking, Camberley, Farnborough, Fleet, West Molesey, Addlestone, Godalming, Ashtead, Horsham and Walton-on-Thames.

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City Problem Type Report Time
United KingdomLeatherhead Internet
United KingdomAldershot Internet
United KingdomGuildford TV
United KingdomWoking Internet
United KingdomCamberley Internet
United KingdomFarnborough E-mail

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • nicocary Nico Cary (@nicocary) reported from Cobham, England

    . @virginmedia any chance you can install fibre line for my buisness that’s now 2 months delayed! 😢 Over 180 emails sent / over 12 hours on support calls going round in circles. You did manage to take payments however for these months of no internet! 🥴 #virginmedia

  • wmatthew Will Matthews (@wmatthew) reported from Fleet, England

    @virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow

  • paulineayres PaulineAyres-S/W (@paulineayres) reported from Blackwater, England

    @virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔

  • fleekhan fiona khan (@fleekhan) reported from Esher, England

    Finally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @GuseensLV @virginmedia Ah man, I’m with ya. 350MB here was fab until 16 days ago. Been “OK” today, had a relatively stable connection but it never crept over 10MB and that was if I was lucky *sigh*

  • WillHeadley1 Will Headley (@WillHeadley1) reported from Esher, England

    @virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.

  • paulineayres PaulineAyres-S/W (@paulineayres) reported from Blackwater, England

    @virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains

  • fleekhan fiona khan (@fleekhan) reported from Esher, England

    @virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!

  • BagshotTwit Paul Austin (@BagshotTwit) reported from Camberley, England

    @virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?

  • McFadden1985 James McFadden 🎮 (@McFadden1985) reported from Camberley, England

    My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣

  • GabsdAprano Gabriella d'Aprano (@GabsdAprano) reported from Esher, England

    @virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.

  • BagshotTwit Paul Austin (@BagshotTwit) reported from Camberley, England

    @virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.

  • paulineayres PaulineAyres-S/W (@paulineayres) reported from Blackwater, England

    Omg @virginmedia the worse service you could possible get 😡

  • WakeFireplaces Wakeford Fireplaces (@WakeFireplaces) reported from Send, England

    @virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!

  • TheonlyJonesy Martyn Jones (@TheonlyJonesy) reported from Fleet, England

    @virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    Dear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.

  • nicocary Nico Cary (@nicocary) reported from Cobham, England

    @joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • CarlFolker Carl Folker (@CarlFolker) reported

    @JenClone @virginmedia BT offer you compensation if your broadband speed isn’t as fast as it should be. When I called, they told me there was a problem with the wiring in my house. It’s a new house and an Openreach engineer fitted the wiring.

  • NickR_Parker Nick (@NickR_Parker) reported

    @virginmedia If it wasn’t intentional then why, after taking my phone number did they not call back….sorry I don’t accept it wasn’t intentional. There are no issues listed

  • ohnolemon78 ohnolemon (@ohnolemon78) reported

    @virginmedia nothing like your agents making your customers cry. Top service and customer services skills

  • DF2517 DF25 (@DF2517) reported

    @virginmedia It is needed - I already have one and need two more because my issues aren’t resolved. The app isn’t connecting as mentioned

  • KatieRussell20 Katie Russell (@KatieRussell20) reported

    I don't usually take to Twitter for this sort of thing but I'm so frustrated, I need somewhere to declare that @virginmedia is the worst company EVER & to tell the world to steer clear. Because it's like the f'in Hotel California...

  • Redbazza23 Barry Spencer (@Redbazza23) reported

    @virginmedia Wel I'm sick to death of virgin media they have delivered a parcel I didn't want, now they will expect me to send it back. The sooner I cancel my account the better.

  • Spacemans Aaron Quinn (@Spacemans) reported

    @virginmedia Can you book a technician for me? I’m paying for a service that I can’t even use and nobody is helping me

  • Redbazza23 Barry Spencer (@Redbazza23) reported

    @virginmedia To make matters worst the delivery company (yodel)driver upset my wife because she didn't want to accept as we didn't order it.

  • jmmontesdonaire José Manuel Montes (@jmmontesdonaire) reported

    @virginmedia Thanks for responding. Service was back to normal by 11pm or so. We have been experiencing interment issues during the last couple of weeks, but yesterday lasted longer. Are you undertaking any works in the area?

  • LucaFilippi_ Luca Filippi 🇺🇦 (@LucaFilippi_) reported

    @virginmedia Yeah I think my flatmate has found a cable that apparently works! Although there does seem to be some connectivity issues