Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Addlestone, Guildford, Chertsey, Fleet, Yateley, Camberley, Farnborough, Lindford, Walton-on-Thames, Aldershot, Horsham, Surbiton, and West Molesey.

City	Problem Type	Report Time
Addlestone	TV	1 hour ago
Guildford	Internet	2 days ago
Chertsey	Internet	4 days ago
Fleet	Wi-fi	6 days ago
Yateley	Internet	6 days ago
Camberley	Phone	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Paul Riddell (@shombell) reported 12 seconds ago from Ash, England

  @vmbusiness total loss of internet service again in GU12 area. Becoming a regular occurrence, almost weekly!

• 
  Julian Hull (@JulianHull) reported 54 seconds ago from Farnborough, England

  @virginmedia having problems with internet in GU14. Will this be resolved soon

• 
  Ash まじめ (@ASHVllN) reported 5 minutes ago from Esher, England

  @virginmedia Shouldn’t I be eligible for a reasonable compensation for paying for a service that I’m not actually receiving?

• 
  Tim Bourne (@TimSBourne) reported 7 minutes ago from Wokingham, England

  @virginmedia I'm sick of explaining this again & again - see previous tweets & msgs to VM. It isn't even noted - yesterday 2nd line support looked at my ticket & said I'm "not receiving any emails" NO NO NO! Just emails with etickets attached, even tho get non ticket emails from same sources

• 
  James McFadden 🎮 (@McFadden1985) reported 12 minutes ago from Camberley, England

  My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣

• 
  Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 13 minutes ago from West Molesey, England

  @virginmedia TV and internet down in KT12. Went off at once about 10 min ago. Anyone else experiencing this?

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 20 minutes ago from West Molesey, England

  @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

• 
  John Neilson (@flyingjok) reported 20 minutes ago from Camberley, England

  @virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?

• 
  Sarah Merry (@skmerry) reported 20 minutes ago from Esher, England

  @virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.

• 
  Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported 21 minutes ago from Farnham, England

  @virginmedia it’s gone past the estimated 6.50pm that my internet would be up and running after 2 days of no internet. It’s still not working and you haven’t sent an update! Why is it taking so long? I want a refund!!!!!

• 
  gonzo (@pears0) reported 27 minutes ago from Camberley, England

  @virginmedia We are sorry you are still waiting to be connected to one of the team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems. This may mean a delay in being transferred to one of

• 
  Lee James (@winetaff) reported 29 minutes ago from Esher, England

  @virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice

• 
  Matt Rose (@mattrose18) reported 30 minutes ago from Farnborough, England

  @virginmedia TV is an issue. broadband is not. Tests are always either cannot connect at this time or say there is nothing wrong. Don’t see how my kit in the house can one minute have speeds on +300Mb to next to nothing?

• 
  Ash まじめ (@ASHVllN) reported 33 minutes ago from Esher, England

  @virginmedia On wired connection I’m getting the same results 431mb download and 30mb upload. I’ve tried to diagnose the issue via your website and it suggested again to send out a technician, so I’ve requested one to come again next Monday 11th.

• 
  Paul Mackenzie Ross (@pmross) reported 34 minutes ago from Farnborough, England

  @Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr

• 
  Will Headley (@WillHeadley1) reported 45 minutes ago from Esher, England

  @virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here

• 
  Sue Crayden (@CraydenSue) reported 45 minutes ago from Leatherhead, England

  @virginmedia This is getting my no where, I am just going round in circles, typical virgin service

• 
  Patrick Smith (@P4TTL) reported 51 minutes ago from Chertsey, England

  @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

• 
  Natasha Gorrie (@tashaj1984) reported 58 minutes ago from Farnborough, England

  @virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process

• 
  John Neilson (@flyingjok) reported 59 minutes ago from Camberley, England

  @virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿Big Bad Wolf🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@BigBadWolf137) reported 2 minutes ago

  @trapdoor456 @virginmedia I tried, after 3 months of bullshit, it was brought into my house behind my fryer as this was and i quote ' the only place it can go' They may have sorted themselves out by now but I have heard mixed reviews so make sure to have the option to cancel

• 
  Richard Bignell (@NothingLane) reported 3 minutes ago

  @trapdoor456 @virginmedia Nope, but much the same story. Dumped useless Virgin years ago. Now with @zeninternet. Once you start a contract, the price NEVER increases. They're a UK company, so absolutely no overseas call centres and the tech service has been first class.

• 
  Dan Lowe (ʙᴀʀᴍʏ ʙʟᴜᴇʙɪʀᴅ) (@BarmyBluebird94) reported 4 minutes ago

  @virginmedia sort out the connection issues in Cardiff, trying to work from home isn’t easy with you guys

• 
  Joe Mama (@rafrafUk) reported 6 minutes ago

  Wow. I thought @virginmedia was bad but @skytv makes them look gooooood!

• 
  simon withers (@KalEl_WBS) reported 7 minutes ago

  @virginmedia I sent you a DM for a separate issue this morning that you’ve still not replied too!

• 
  Tony Sedgwick (@Sedgeofwigan) reported 13 minutes ago

  Virgin media plan has gone up 300% £65 to £219 and then wrongly disclosed on email private details of another virgin customer breaking GDPR rules. #worstcustimerservice #notbotheredaboutvirgincustomers @Virgin @MartinSLewis @GDPRbreaches

• 
  Paul pearce (@mrpaulpearce01) reported 19 minutes ago

  @virginmedia you are an absolute disgrace. Internet down since Friday and you are saying the 30th to put right? Absolute joke why the delay?

• 
  M (@s1hell) reported 20 minutes ago

  @trapdoor456 @virginmedia Virgin tried to charge me £240 to cancel my dads service after he DIED, they are s bunch of shysters!

• 
  Chris (@Swissffs1980) reported 22 minutes ago

  @trapdoor456 @virginmedia I did exactly same. Sacked Virgin off, expensive and loads of problems. You Fibre have been spot on 👍 I wouldn’t change from these now. Never had problems and cheap.

• 
  Adam Spooner (@aspoone2) reported 24 minutes ago

  @virginmedia I DM'd you as requested and nothing So now logged an complaint reference: C-2307266875 And yes I will go to the ombudsman Useless service, useless customer support, useless app