Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Aldershot, Farnborough, Woking, Ashtead, Guildford, Addlestone, Camberley, Fleet, Walton-on-Thames, Chertsey, Leatherhead, Horsham, Weybridge, and West Byfleet.

City	Problem Type	Report Time
Aldershot	Internet	2 days ago
Farnborough	TV	2 days ago
Woking	Internet	3 days ago
Woking	TV	3 days ago
Farnborough	TV	3 days ago
Ashtead	TV	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Paul Austin (@BagshotTwit) reported 1 minute ago from Camberley, England

  @virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.

• 
  Craig Hannan (@CraigHannan4) reported 2 minutes ago from Ash, England

  @virginmedia Yes. And there customer service email. I also tried the contact number. But not accepting calls. Surely this should be automatically credited to me. I shouldn’t have to chase it. Sent loads of emails over the last few weeks now. I’ve just been ignored.

• 
  CM40 (@CM40UK) reported 2 minutes ago from Blackwater, England

  @MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson

• 
  Paul Mackenzie Ross (@pmross) reported 5 minutes ago from Farnborough, England

  @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

• 
  Craig Hannan (@CraigHannan4) reported 5 minutes ago from Tongham, England

  @virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.

• 
  Dan O'Sullivan (@dano_afc) reported 6 minutes ago from Frimley, England

  @virginmedia what is going on with your customer service today????? Completely unreachable either on phone, online chat or your abysmal whatsapp service!!! Talk to your customers!!!!!!!

• 
  _jarl_ostensen (@psjarlo) reported 21 minutes ago from Guildford, England

  Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia

• 
  Paul Mackenzie Ross (@pmross) reported 25 minutes ago from Farnborough, England

  Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?

• 
  Paul Mackenzie Ross (@pmross) reported 26 minutes ago from Farnborough, England

  ‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!

• 
  Paul Mackenzie Ross (@pmross) reported 28 minutes ago from Farnborough, England

  @virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.

• 
  Paul Mackenzie Ross (@pmross) reported 30 minutes ago from Farnborough, England

  @virginmedia Called yesterday PM: engineer tested the line, said there were network issues despite status page saying to the contrary. Was told you were fixing the issue but today is day 15 and no BB since ~15:30 yesterday. I have to go to the office, no choice. Poor/no BB = risk my health 🙁

• 
  Dan (@danpowelldjp) reported 31 minutes ago from Esher, England

  @virginmedia thanks, has been 3 hours now and no fix - just going round in an endless loop.

• 
  Wendy Earle (@wearliegig) reported 31 minutes ago from Guildford, England

  @virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.

• 
  Matt Rose (@mattrose18) reported 41 minutes ago from Farnborough, England

  @virginmedia TV is an issue. broadband is not. Tests are always either cannot connect at this time or say there is nothing wrong. Don’t see how my kit in the house can one minute have speeds on +300Mb to next to nothing?

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 42 minutes ago from West Molesey, England

  @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

• 
  GoldyMcGoldface (@Goldy73) reported 47 minutes ago from Farnborough, England

  @virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so

• 
  Paul Mackenzie Ross (@pmross) reported 54 minutes ago from Farnborough, England

  Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.

• 
  Tim Hole (@TimHole) reported 55 minutes ago from West Molesey, England

  @virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.

• 
  Geoff Rogers (@GeoffRogersEU) reported 55 minutes ago from Hersham, England

  @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

• 
  stevemason (@EssarrMason) reported 58 minutes ago from Aldershot, England

  @virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ted (@tkly57) reported 6 minutes ago

  @virginmedia This has been going on since Thursday morning! Can't get through to anyone. Yet another breakdown in service and failure to communicate from a "communications" company. 🫢Definitely time to review with whom I have my contract. 🤔

• 
  Briefcase Michael (@BriefcaseMike) reported 7 minutes ago

  @virginmedia Many hours now with no TV on any channel. Unacceptable when your service is so expensive.

• 
  Mr Nash (@Nasher6328) reported 8 minutes ago

  @virginmedia As you wasn't supplying a service for hours are you giving us compensation or are we allowed to leave free of charge?;

• 
  Hollie (@HollMCR) reported 11 minutes ago

  @virginmedia Hi I haven’t had internet or TV since Monday, Engineer came out Wednesday & said its a fault with cable outside. 2nd engineers came that afternoon to do something outside and still no internet? Can you help.

• 
  Kirsty Nelmes (Durham) (@kirsty_Nelmes) reported 17 minutes ago

  @virginmedia Still not fixed! Yet more issues with Virgin! Only switched last year and never had as many issues with broadband and TV as we’ve had with @virginmedia ! Beware anyone thinking of switching!

• 
  John Thomson (@JohnTho10402150) reported 18 minutes ago

  @EdnaKrabapple1 @virginmedia There was a Virgin 'outage ' yesterday which caused a lot of problems including pixilating. Most channels are now fine except for BBC 3 and 4. I've not phoned 150 cos I know its not just me and i know I'm not the only one.

• 
  Marttech Solutions (@MarttechSol) reported 19 minutes ago

  The Virgin Media Service Status page is also experiencing issues. Virgin Media’s current ETA on getting the TV issues fixed is 10:05am tomorrow.

• 
  Nigel Ling (@NigelLing641626) reported 19 minutes ago

  @virginmedia Any update to when the @virginmedia channels are going to work, I was told earlier today by the Virgin media customer service that it will be guaranteed to up and running by 6 pm this evening- but still No Tv ?????????????????

• 
  Zoey (@YngZoey) reported 23 minutes ago

  Anyone having problems with their landline on virgin media?? #virginmedia

• 
  Gemma Murphy (@GemmaMurphyxxx) reported 23 minutes ago

  @virginmedia Been off nearly 24 hours. My nannan is elderly and she cant watch anything. She lives alone and pays a lot for this service. Its ridiculous.