Virgin Media Outage Report in Guildford, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Guildford come from postal codes GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Crowthorne, Walton-on-Thames, Camberley, Surbiton, Aldershot, Woking, Farnborough, Fleet, Guildford, Godalming, Leatherhead, Yateley and Bagshot.
| City | Problem Type | Report Time |
|---|---|---|
 Crowthorne |
Total Blackout | |
| Walton-on-Thames |
Internet | |
| Camberley |
Internet | |
| Surbiton |
Internet | |
| Aldershot |
||
| Walton-on-Thames |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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TGP
(@terrygparrott) reported
from
Farnborough, England
@virginmedia I'm paying for 350 Mbps and getting less than 100, very poor now. You website says no problems so its telling porkies!
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Chivers67
(@Chivers67) reported
from
Addlestone, England
@virginmedia your customer service compared to your Sales at present is Pretty poor🤔. Man the phones and Web for adding customers but ignoring existing ones isn’t great! BT infinity will be coming to my address very soon!
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JC
(@Jamesccampbell_) reported
from
Farnham, England
got my first zoom callback coming up and I BEG my Wi-fi don’t cut out @virginmedia 😣
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ShieldWall Cybersecurity
(@ShieldWallCybe1) reported
from
West Molesey, England
@virginmedia down on Surrey ....what's going on ?AGAIN!!! How many times this year now?
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Macsi
(@mmaaccss) reported
from
Wokingham, England
Wanted to watch YT on #VirginMedia to see TSMGO: Phantom of the Opera but dear it is down at the moment! Unacceptable!
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Dean
(@deanocranfield) reported
from
Witley, England
@virginmedia I need to cancel one of the mobiles contracts I have with you, it’s a phone my father used, but has had to go into care so won’t be needing it. Can’t get through by phone
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia Better but seems to a be a daily issue over the last week or so
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Frank Andreas
(@frankandreas3) reported
from
West Molesey, England
@virginmedia the internet has been terrible today and has died again just now. Can you let me know if you are able to fulfill the contract I pay for or if I need to look for another internet provider. Absolutely terrible
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Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I spent almost an hour on the phone to a nice customer advisor who then forwarded me to another department. half hour later my disconnect. I called back to go through security- when answering my q’s disconnected. another half hour disconnected. Can comeone call me!!!
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JOHN WEST ⭐️⭐️⭐️⭐️⭐️⭐️
(@westy_1966) reported
from
Camberley, England
@virginmedia why is your internet service so poor.3rd day of the week and already this week I’ve had issues for two days#stayconnected
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia can you please cancel my sports subscription because there have been no live sports. Thank you
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Viv Burrows
(@VivBurrows) reported
from
Lightwater, England
@virginmedia Pitifully poor, would never recommend them to a business
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Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I made a complaint when this happened weeks ago, which resulted in me forking out for my own router. You didnt acknowledge my complaint and sent a letter saying I should call you back and I did and still have had no response! Apalling service! Will have to go to Ofcom.
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Macsi
(@mmaaccss) reported
from
Wokingham, England
@CarolynBe @virginmedia Still not working for meeee :( Xx
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James Baroque
(@jamesummer2) reported
from
Esher, England
@JustMeBeingMe4 @virginmedia Use Bt WiFi and hub, I'd never touch Virgin with the hairy swindler !!
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Ryan Byford
(@cobysaur) reported
from
Wokingham, England
I wonder if @virginmedia and @vodafoneuk use the same backbone or something. Both services are down or extremely slow since 17:00
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Charles Roberts @ AWS
(@Charles545587) reported
from
Ashtead, England
@virginmedia are still having problems bringing services back online. #virginmediadown
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia is your service down in the KT22 area this morning?
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TGP
(@terrygparrott) reported
from
Farnborough, England
@virginmedia Broadband in GU14 is up and down like a "****** draws". I pay for 350 Mbps but am getting much less than that. I've rebooted and reset my Hub 3, please sort it out!
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Michael Rietschy
(@MRietschy) reported
from
Ashtead, England
@virginmedia no answer still, a week without service, not good enough!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jeremy
(@SoSaysJerOs) reported
@virginmedia A lot longer than 45 days has passed. Where ******** is my money? What a **** show of a company
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Ian Watkinson
(@ian_w) reported
@virginmedia 12 times. 12 times you've not fixed it and are "looking into it" manager of that @beefeatergrill is aware and its most customers with the issue.
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callum stewart
(@Stewart21Callum) reported
@virginmedia @virginhelp I have just moved house and taken virgin with me. My account was closed and when I called last week I was told I had to set up another account with a different email and access this way! That didn’t work as it won’t allow my new email and account number. Along with other issues!
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Ian Watkinson
(@ian_w) reported
@virginmedia When I spoke to @beefeatergrill they advised you had been called 56 times to site. Broken their phone lines. Reduced then to taking cash only and messed up their corporate WiFi as well. They didn't say you'd fixed the WiFi yet though.
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Ryan Watson
(@RyanWatson8) reported
@virginmedia Do you have a number for a direct customer service team? Not an automated robot
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David Moore
(@dave_oxo) reported
@virginmedia wat a load tosh over 30 minutes holding . This is not customer service . Appalling service
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jayden
(@nameisjayden) reported
@virginmedia my mobile data keeps not working when im@outside I have called 10 times last two weeks with no help!!!!
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Crump
(@crump009) reported
@virginmedia No known issues with broadband in my area, been having packet loss issues for a couple of days now
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Jacki Hoskins
(@HoskinsJW) reported
@virginmedia Pls read the file - x 4 complaints now! X 3 tickets and still no resolution
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Jean Jacques Smoothie
(@jjsmoothie) reported
@virginmedia Yes I understand how contract law works thank you. However there's this thing called customer service and loyalty! I am moving house to an area you don't supply hence having no option but paying your penalty.