Virgin Media outages and service status in Guildford, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Guildford, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
- The most recent signal from this area was received Apr 22, 6:23 PM GMT+1.
- Internet (77%)
- Wi-fi (15%)
- E-mail (8%)
The latest reports from users having issues in Guildford come from postal codes GU2 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 22: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Guildford, England
The most recent Virgin Media outage reports came from the following cities: Fleet, Weybridge, Camberley, Walton-on-Thames, Addlestone, Aldershot, Farnborough, Ashtead, Leatherhead, Guildford, West Byfleet, and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 Fleet
|
Internet | 2 hours ago |
|
Weybridge
|
Internet | 3 days ago |
|
Camberley
|
Internet | 7 days ago |
|
Walton-on-Thames
|
Internet | 8 days ago |
|
Addlestone
|
Internet | 9 days ago |
|
Aldershot
|
Internet | 9 days ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Wakeford Fireplaces (@WakeFireplaces) reported from Send, England@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
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gonzo (@pears0) reported from Camberley, England@virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?
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PaulineAyres-S/W (@paulineayres) reported from Blackwater, EnglandOmg @virginmedia the worse service you could possible get 😡
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Dom O'Riley (@domoriley) reported from Esher, England@virginmedia @Richard And if you haven’t got the capability to fix and deliver a service you shouldn’t offer it @virginmedia . I work from home and need to communicate with my clients
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Paul Austin (@BagshotTwit) reported from Camberley, England@virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?
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Kirsty Nunn (@kirstyrosenunn) reported from Guildford, EnglandHey @virginmedia @virginhelp can you have a look at your wifi service in the Guildford area? It’s been patchy for weeks, now have had no connection on any device for the past 24 hours; as someone who works and studies from home a lot, this is quite worrying and frustrating
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Nico Cary (@nicocary) reported from Cobham, England@joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩
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Daniel Saunders (@danjsaunders) reported from Cobham, England@virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.
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Paul Collier (@Pablocollier) reported from Wokingham, England@virginmedia Sorry but no. If you can't monitor your own service provision why should I ?
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Ash まじめ (@ASHVllN) reported from Esher, England@virginmedia On wired connection I’m getting the same results 431mb download and 30mb upload. I’ve tried to diagnose the issue via your website and it suggested again to send out a technician, so I’ve requested one to come again next Monday 11th.
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Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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Alex Turton (@woodyturts) reported from Farnborough, England@virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.
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Dan (@danpowelldjp) reported from Esher, England@virginmedia thanks, has been 3 hours now and no fix - just going round in an endless loop.
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?
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CM40 (@CM40UK) reported from Blackwater, England@virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty
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Craig Hannan (@CraigHannan4) reported from Tongham, England@virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.
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Wendy Earle (@wearliegig) reported from Guildford, England@virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.
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Will Matthews (@wmatthew) reported from Fleet, England@virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow
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Ash まじめ (@ASHVllN) reported from Esher, England@virginmedia Shouldn’t I be eligible for a reasonable compensation for paying for a service that I’m not actually receiving?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Donna Tudor (@donna2904) reported@virginmedia can you help please. I have no landline dial tone.
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AlexFFS (@AlexBMastro) reported@virginmedia I find it unacceptable that a service that costs £50 per month has an outage on a weekly basis... current outage has been going on since Friday night, nearly 24 hours already without a working connection. how is this possible ? And on a weekend as well
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Boss (@Boss24785) reportedNo way that the internet is STILL down, it has been over 13 ******* hours virgin media wtf
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iPaulTweeting (@iPaulTweeting) reportedHere’s an idea @virginmedia if the question your bots are asking have no relevance to the question you asked perhaps one of the options presented could be ‘talk to a human’? Also, although I’m not really that bothered that your support staff are not English please note that it does not aid understanding
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DC (@debs_crawford) reported@virginmedia can someone contact me, I’ve verified my email six times and it still takes me back to verify email page and I am not able to login
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Martinayres65@outloo (@Martinayres65o1) reported@virginmedia My complaint has been ongoing and so far you have failed to address it. I have your handler my complaint ref no and he promised I would receive a call back from a manager at 3:00pm. As usual your managers fail to ring back.
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Coffinsandme 击🦇🐀 (@mandychoccy) reported2. @virginmedia The app keeps saying intermittent signal please wait while we look into it. You can't book anyone or talk to anyone. Fed up with constant poor TV service.
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Hussey FM (@djspeedy34) reported@virginmedia Dont say i gotta pay more, I been a loyal customer with you for years
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Sean Pearson (@soapyrct) reported@mobily_uk @virginmedia Because they expect lots of folk to either not realise or just pay anyway, its also why they make it so difficult to call. Funny you can join and change everything on line except cancel! Virgin are THE worst company for service.
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simon bennett (@felixeemopener) reported@virginmedia every weekend the signal drops. Every weekend “ intermittent signal in your area” EVERY WEEKEND… why can’t you fix this? Why is it still going on? Or do you want us to switch to community fibre??