Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Guildford come from postal codes GU1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 11/18/2025 19:55

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Walton-on-Thames, Camberley, Surbiton, Aldershot, Woking, Farnborough, Fleet, Guildford, Godalming, Leatherhead, Yateley and Bagshot.

Loading map, please wait...
City Problem Type Report Time
United KingdomWalton-on-Thames Internet
United KingdomCamberley Internet
United KingdomSurbiton Internet
United KingdomAldershot E-mail
United KingdomWalton-on-Thames Internet
United KingdomWalton-on-Thames Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @dinger3805 @virginmedia It's become a bit of a joke which is not funny anymore as I have lost 2 days pay now because of this given the price we pay. Appualing service at the moment.

  • MrCamm Paul Camm (@MrCamm) reported from Aldershot, England

    @virginmedia putting my bill up by £4.50 a month ... for a patchy as ffk service cheeky bastards , I'm contemplating cancelling it ans watching everything via kodi £115 a month for tv cannot be justified even if I do watch a lot as I'm a loner

  • JulianHull Julian Hull (@JulianHull) reported from Farnborough, England

    @virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @virginmedia Just done that and again no issues reported. This is the second time this week I have had no connectivity. Just tried a reset and still nothing. How do I get an engineer out as this is becoming tiresome now given the price we pay.

  • Jimbwlah James Milward (@Jimbwlah) reported from Farnborough, England

    @virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation

  • i96jms Jane (@i96jms) reported from Fleet, England

    @virginmedia We are going around in circles. Your team just go through the same script each time we call. Please arrange escalation to a manager to investigate why your support team cannot resolve issues due to flawed process.

  • SowmyaMukund Sowmya Mukund (@SowmyaMukund) reported from West Molesey, England

    Virgin media disasters! WIFi & Tv services are full down, unable to work from home 😡

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @virginmedia No as I am about to drive to work when I should be working from home as I do each Friday and Monday except poor service is preventing me doing do. I will make a formal complaint tonight as this is the second time this week.

  • mattlfc78 Matt Browne (@mattlfc78) reported from Ash, England

    @virginmedia Basically we wanted to save money as we were paying too much so we spoke to you guys and we were offered the £99 package which was great but sadly the system was down so the lady said she would call us back in the week. Well that never happened and then a direct debit went

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    Slightest hint of bad weather and here we go again. it's only slightly damp here but already working from home has failed before it's even started. Think its time to switch ISP as this is becoming all to frequent from @virginmedia.. 2 lost days of work/pay this mth already.

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @Virgin_Victoria @virginmedia Thank you. Virgin Boffin says no issues in area. I have carried out 3 x fully resets and all I am getting is flashing areos and horizontal lines.

  • AlexBuchanan3 Alex Buchanan (@AlexBuchanan3) reported from Guildford, England

    @virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....

  • i96jms Jane (@i96jms) reported from Fleet, England

    @virginmedia When I phoned and used the chat they said the same thing. We have already called many times so would prefer you to discuss with your team and arrange a callback by someone who can help.

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia It’s been awful all day

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia love being on hold to you seriously fed up with your lot , I’d not mind but not a good service

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @virginmedia @Virgin_Victoria @AaronGaben Virgin says no issues in my area but all I am getting is flashing green arrows and no connectivity... full reset and switched off 3 tokes but to no avail.

  • martyncodes lets be agile (@martyncodes) reported from East Horsley, England

    @RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system

  • spice1971 Graeme Spice (@spice1971) reported from Yateley, England

    @virginmedia Maybe you can pass on the fact 2 calls to two separate call centres (first was India, second Scotland) both dropped mid call. Assuming it wasn’t the operators maybe there is an issue. Didn’t happen to Philpines on third call. Annoying when hold times are long

  • mattlfc78 Matt Browne (@mattlfc78) reported from Ash, England

    @virginmedia Of our account for the same amount as last month. We were told that we’d be paying £99 a month but more was taken. We have been trying to sort this problem out for a week now and no one is helping. We asked to speak to a manager and got told there wasnt any available

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia sort your WiFi out it’s crap on off all day

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sawilton Scott Wilton (@sawilton) reported

    @madebygoogle I have @virginmedia broadband over 220 download speed. Don’t have any internet issues on anything else

  • Infernothefox InfernoTheFox🏳️‍🌈🏳️‍⚧️ (@Infernothefox) reported

    @virginmedia "Internet - No known issues" according to your service site, which is bullshit seeing as your main network is down and I'm forced onto 4G connection with a dogshit upload speed which makes my plans for the day completely null and void!

  • jchhcj47 jchhcj (@jchhcj47) reported

    @virginmedia *no issue in area…

  • DrPenguin16 Dr Penguin (@DrPenguin16) reported

    @virginmedia please, explain how you have created a service that completely goes offline when it’s raining. Don’t you dare link me any websites to “see if there are any issues”. Explain

  • mattquick123 Matt Quick (@mattquick123) reported

    @virginmedia Been on the phone for 2 hours this morning to be told our issue would be passed to an engineer who would call within 4 hours ... 6 hours later still waiting... your customer support is an absolute shambles ... quick to call when you want us to upgrade though .. scumbags

  • waterson_mike Mike Waterson (@waterson_mike) reported

    @virginmedia I dont know I've been nights so not been out but not working at home atm

  • sarahmulli Sarah (@sarahmulli) reported from Manchester, England

    @virginmedia 2nd Friday in a row the broadband in our area goes down for the entire day in M14.I’ve been tracking this and have registered loss of service AGAIN. Currently Hot spotting off mobile as WFH!Can someone pls advise what the issue is & what’s being done 2resolve ASAP?

  • john5689983881 John (@john5689983881) reported

    @virginmedia Ok, I have done so. I was waiting to be put through to the technical support team when the line cut off. Is there a number I can ring them back on directly?

  • stuart_mackay88 Stuart Mackay (@stuart_mackay88) reported

    @virginmedia this morning I had an engineer out as my WiFi was more and more often dropping, engineer came out and sorted some connections telling me it was fixed and leaving before checking and I now have no WiFi and none can fix until Monday?!

  • kyleir001 Kyle (@kyleir001) reported

    @virginmedia It seems there was an issue with the delivery. Delivery time emails were received after the allocated time so no one would have been present. As it turns out, this has now been delivered out of the blue. I’ll get this activated this evening/tomorrow morning. Thanks