Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Camberley, Addlestone, Godalming, Leatherhead, Ashtead, Guildford, Horsham, Aldershot, Farnborough, West Molesey, Woking, Walton-on-Thames, Weybridge, Fleet and Dorking.
| City | Problem Type | Report Time |
|---|---|---|
 Camberley |
Internet | |
| Addlestone |
Internet | |
| Godalming |
Internet | |
| Leatherhead |
Internet | |
| Ashtead |
Internet | |
| Camberley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Prof Mark Whiteley
(@MarkWhiteley) reported
from
Guildford, England
@virginmedia - absolutely hopeless !!!! Trying to cancel as moving house ... telephone line for moving off due to Covid, web chat not working, no “button” on site to press even though instructions say to press it .... impossible to contact!!!!
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
By the way @virginmedia in addition to my earlier comment I’ve tried you text service 3 times and I’ve still not received a message
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Viv Burrows
(@VivBurrows) reported
from
Lightwater, England
@virginmedia Pitifully poor, would never recommend them to a business
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Mike
(@mikesanuk) reported
from
Esher, England
@virginmedia Atrocious Service. Lost all services and then there is no one available to report the fault to! No doubt some workman have just cut through a cable!
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James Baroque
(@jamesummer2) reported
from
Esher, England
@JustMeBeingMe4 @virginmedia Use Bt WiFi and hub, I'd never touch Virgin with the hairy swindler !!
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JOHN WEST ⭐️⭐️⭐️⭐️⭐️⭐️
(@westy_1966) reported
from
Camberley, England
@virginmedia why is your internet service so poor.3rd day of the week and already this week I’ve had issues for two days#stayconnected
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia is your service down in the KT22 area this morning?
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©️🅰️®️🅾️ Lℹ️N📧
(@c_s_skinner) reported
from
Fleet, England
@virginmedia your WiFi box is rubbish, we keep loosing signal. Dreadful service. Do not recommend 😡
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Dean
(@deanocranfield) reported
from
Witley, England
@virginmedia I need to cancel one of the mobiles contracts I have with you, it’s a phone my father used, but has had to go into care so won’t be needing it. Can’t get through by phone
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Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I made a complaint when this happened weeks ago, which resulted in me forking out for my own router. You didnt acknowledge my complaint and sent a letter saying I should call you back and I did and still have had no response! Apalling service! Will have to go to Ofcom.
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ShieldWall Cybersecurity
(@ShieldWallCybe1) reported
from
West Molesey, England
@virginmedia down on Surrey ....what's going on ?AGAIN!!! How many times this year now?
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
Hi @virginmedia You “help” isn’t helpful at all. How do I get to a human for support on my Virgin landline please? Frustrated from Guildford
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stevexoh
(@stevexoh) reported
from
Esher, England
Hi @virginmedia Broadband been down in KT10 all day and update now says estimate 9.05 tomorrow morning earliest. Is there any more info on how accurate this is? If true I have to cancel only bit of paid work I’ve had for last 4 months so keen to know either way ASAP.
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Same issues of drop out. Got to wait another 11 days until its fixed. 😔
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Chantelle Newton
(@chantelle_ukccf) reported
from
Farnborough, England
@virginmedia I have a support query which I have submitted via the Virgin Media app and I have tried calling but I’m getting no where. Can you provide a contact channel that will actually get me the support I need?
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Still not fixed but had a really good engineer out called Andy, he's given me his mobile number and requested a network engineer to fix the power levels in the cabinet. If still not working to call him direct next week! You need more Andys.
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@mouseamillion @virginmedia It's an issue with our cable, so anything plugged in is OK, just our wireless network.
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@jamiepattenden1 @virginmedia It was a cable issue apparently, a second engineer is coming out on the 23rd to lay some new cable.
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Mike
(@mikesanuk) reported
from
Esher, England
@virginmedia Thankfully network issue Sorted overnight- however it was frustrating not being able to report it over phone, having gone through auto message and diagnostics it then said office closed and cut you off.
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JC
(@Jamesccampbell_) reported
from
Farnham, England
got my first zoom callback coming up and I BEG my Wi-fi don’t cut out @virginmedia 😣
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Baa Bar Jinks
(@jinks_bar) reported
@virginmedia Hello, got an account problem. Can't phone my sales rep o re customer care. Can you DM me?
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JANINA J
(@Jan3tt3) reported
@virginmedia The agent we spoke to this afternoon said the original agent was having a hard time!!! She managed to resolve the issue and as a goodwill gesture she won't charge us installation (also agreed with original agent & 1st box already installed)
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Kimberley Harvey
(@Tylerboi2009) reported
@virginmedia hi I’ve had know virgin tv on broadband since 6.30am , I’ve been told it’s been fixed still not work can you help !
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Daniel 💙
(@AGlitchedPixel) reported
Anybody in the Leicester, LE2 or surrounding areas having issues with their Virginmedia internet dropping out constantly? Been happening for so long now.
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Paul
(@PaulLPL051) reported
@virginmedia No problem. Just a note i have other virgin products with you, which i'll now run down and switch from.
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Charlie
(@charlieinsocks) reported
@virginmedia Hi, I received a letter about my mobile contract with an offer of a cheaper plan, but when I tried to change plans on my online account that plan isn’t listed? I couldn’t find your online chat function to ask about it. I hope you can help, thank you!
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lisadeaner
(@mamadeaner) reported
@virginmedia It was just the standard service status test in the app. But I’ve done it 3 times now it won’t let me do it again. Internet was back up for a few hours but it’s down again! 😩
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LockStock
(@Lock__Stock) reported
@virginmedia @OfficialFPL Customers for quite a few years and works out better for me to now leave as im not paying 20/30 more then a new customer will for the same package you'd think loyal long standing customers would hold some value
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Andrew Grimshaw
(@AndrewGrimshaw_) reported
@virginmedia Rejoined on a new customer deal at the same property!
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Seb Wallace
(@SebPWallace) reported
I often get asked how to do phone customer service well. My response is simple. Do the opposite of @virginmedia: 1) Screeching pop hold music you can't mute 2) Poor quality phone line to offshore teams that don't speak clear English 3) Installation teams that don't complete sale