Virgin Media Outage Report in Guildford, Surrey, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Guildford come from postal codes GU2 and GU1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Guildford, England
The most recent Virgin Media outage reports came from the following cities: Farnborough, Walton-on-Thames, Leatherhead, Guildford, West Byfleet, Camberley, Ashtead, Woking, Fleet, and Aldershot.
| City | Problem Type | Report Time |
|---|---|---|
|
|
Wi-fi | 1 day ago |
|
|
Internet | 2 days ago |
|
|
4 days ago | |
|
|
Internet | 5 days ago |
|
|
Internet | 15 days ago |
|
|
Internet | 15 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
-
gonzo (@pears0) reported from Camberley, England@virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?
-
Katie Girdler (@KGirdler) reported from Guildford, England@virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice
-
Wendy Earle (@wearliegig) reported from Guildford, England@virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.
-
Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England@virginmedia Of course no change.. nothing has been done..? How can I speak to someone, anyone at Virgin media? I can’t even cancel my contract on line.
-
Daniel Evans (@ChavdogEvans) reported from Farnborough, England@virginmedia my wifi seem to keep dropping out is there issues with it at the moment
-
Vito Serafino (@vserafino19) reported from Farnborough, England@virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers
-
Katie Girdler (@KGirdler) reported from Guildford, England@virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.
-
Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England@virginmedia Internet down in KT12. Any idea when it will be fixed ?
-
Katie Girdler (@KGirdler) reported from Guildford, England@virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!
-
Paul Collier (@Pablocollier) reported from Wokingham, England@virginmedia Patchy. And the weekends enquiry regarding possibly upgrading... Non existent service.
-
Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
-
Paul Collier (@Pablocollier) reported from Wokingham, England@virginmedia Sorry but no. If you can't monitor your own service provision why should I ?
-
Peter ***** (@hoarp001) reported from Fleet, England@virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?
-
Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
-
Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.
-
Dan (@danpowelldjp) reported from Esher, England@virginmedia thanks, has been 3 hours now and no fix - just going round in an endless loop.
-
Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England@SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option
-
Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
-
Callum Penny (@callum_penny) reported from Fleet, England@virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code
-
gonzo (@pears0) reported from Camberley, England@virginmedia We are sorry you are still waiting to be connected to one of the team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems. This may mean a delay in being transferred to one of
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Dylan (@DylanGauci03) reported@Branzoh_ @virginmedia @BT Bt are just as bad; my wifis been down for 1/2 the day
-
Jonathan Sadler (@JonathanPSadler) reported@virginmedia Again you mean. You literally have a monopoly. There is no alternative. Why can you not supply the service we pay for?
-
Dean chappelle (@deanchappelle) reported@virginmedia No I’m now back on the phone to them - your level of service is absolutely appalling, the fact it’s taken all week to try and get this resolved is a complete disgrace
-
Barry Butler (@barryjbutler) reported@virginmedia Thanks. This is a perennial problem. Someone with the appropriate authority should perhaps acknowledge that sensitive local equipment needs proper protection Fixing these boxes ad hoc & indefinitely is not a remedy. It's just sloppy & wasteful business practice #VirginMedia
-
Patxi (@patcat68) reportedHere's a tip for @virginmedia, if you want your customers to upgrade their account don't have a non-native English speaker call from an overseas, noisy call centre. Also I will never pay a £70ish upgrade fee without reading all the details in an email first.
-
Jonathan Sadler (@JonathanPSadler) reported@virginmedia Not really good enough is it? Look at your records, it’s relentless. Five years of poor service at a huge cost. No full fibre, old cables, one for internet, one for TV, no match of costs to new joiners, box on front of house installed and held together by cable ties. No joke.
-
Verdansk Bunny 🐰 (@MrHuskyx) reportedNothing more infuriating and annoying when you’ve been buzzing all day for it everything to just fall apart when it comes to it. @virginmedia **** you and your shitting internet.
-
Sid Celery (@sidcelery) reported@virginmedia Because I was getting ready to travel as well I didn't have the time to sort it out. Now I'm back in one place with time to test all options we found a solution together. All's well that finally ends well
-
stephen johnston (@smj1967) reported@virginmedia Alas still no internet. No visit from the engineers. So that's 4 times they've failed to appear. Customer Services where unable to give us a reason for this but, funnily enough, where able to tell us we couldn't cancel our contract without paying £160. I wonder wi OFCOM agree?
-
B E A N I E 🦊 (@Beanieee) reported@virginmedia For 2 days all network including TV and broadband has gone down without warning.