Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Guildford come from postal codes GU1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 11/25/2025 16:40

November 25: Problems at Virgin Media

Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Fleet, Aldershot, Crowthorne, Walton-on-Thames, Camberley, Surbiton, Woking, Farnborough, Guildford, Godalming, Leatherhead and Yateley.

Loading map, please wait...
City Problem Type Report Time
United KingdomFleet Wi-fi
United KingdomAldershot TV
United KingdomCrowthorne Total Blackout
United KingdomWalton-on-Thames Internet
United KingdomCamberley Internet
United KingdomSurbiton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • Shotgooner Cleo Sharp (@Shotgooner) reported from Aldershot, England

    @virginmedia I have constant problems the Wi Fi signals only 2 meters customer service is awful why is this problem continue box Formerly an NTL Customer.A new hub wold be useful,Call Centre does not communicate.A visit from your Man in a Van would be useful!! Await a reply wors

  • MAXLOTUS Max Hurst (@MAXLOTUS) reported from Guildford, England

    @virginmedia I have just spoken with your complaints department who were very helpful, after spending hours talking to your offshore customer services who were useless, my complaint ref number is COM103338415 if you wish to help!

  • martyncodes lets be agile (@martyncodes) reported from East Horsley, England

    @RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia No I see nothing , I’m a mere customer , it’s all ok now

  • mattlfc78 Matt Browne (@mattlfc78) reported from Ash, England

    @virginmedia Basically we wanted to save money as we were paying too much so we spoke to you guys and we were offered the £99 package which was great but sadly the system was down so the lady said she would call us back in the week. Well that never happened and then a direct debit went

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia No my WiFi was stopping and starting , Iv never signed in

  • rattyliveshere Kim Ronaldson (@rattyliveshere) reported from Guildford, England

    @virginmedia no fault on your site…. but I’m reconected now. I will make a note of how many times it goes down over the next couple if days

  • MAXLOTUS Max Hurst (@MAXLOTUS) reported from Guildford, England

    @virginmedia Thinking of moving you phone and broadband to virgin media, DON'T do it, life is to short and their customers service is shit! #virginmedia #shitservice

  • martinrowan Martin Rowan (@martinrowan) reported from Wokingham, England

    @dowenb @highlight If you’re using Virgin Media cable then this isn’t the same technology as the rate adaptive technology used in ADSL and VDSL, so you don’t have a sync speed to monitor. One issue you can have with Cable can be an increase in latency especially under load.

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from West Molesey, England

    On the phone for an hour. SORT YOU CUSTOMER SERVICE OUT! #CustomerExperience #CustomerService #virgin #virginmedia #Loyalty

  • guildfordjo Jo McGowan (@guildfordjo) reported from Guildford, England

    @virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia love being on hold to you seriously fed up with your lot , I’d not mind but not a good service

  • SowmyaMukund Sowmya Mukund (@SowmyaMukund) reported from West Molesey, England

    Virgin media disasters! WIFi & Tv services are full down, unable to work from home 😡

  • shepherd_1972 Chris Shepherd (@shepherd_1972) reported from West Molesey, England

    @virginmedia I take it service is up the wall again. !!! Been so temperamental today it been to frustrating. Seriously thinking about leaving again. Worst thing you don’t inform your customers and your service status tool is so crap since it’s always green and working fine

  • Eggybread18 Oliver Reid (@Eggybread18) reported from Ash, England

    @virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!

  • Jimbwlah James Milward (@Jimbwlah) reported from Farnborough, England

    @virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation

  • EJVMcLean Ed Vokes-Mclean (@EJVMcLean) reported from Farnborough, England

    @virginmedia is on demand and catch up showing faults as mine is not working again been playing up for two weeks now Gu14 9 area

  • AlexBuchanan3 Alex Buchanan (@AlexBuchanan3) reported from Guildford, England

    @virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....

  • BeckyMorrish13 Becky Morrish (@BeckyMorrish13) reported from Camberley, England

    Urgh @virginmedia are naff completely incomatant staff giving completely the wrong information and now won’t let me cancel awful service I’m now looking to @skyuk to give me a better service

  • JulianHull Julian Hull (@JulianHull) reported from Farnborough, England

    @virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • anandpatil69 Anand Patil (@anandpatil69) reported

    @virginmedia Issue is going on for last 6 weeks or so. I have done all basic checks, including power reset. Nothing helps. When contacted ur customer care they told me box need replacing and/or software upgrade and they said it will cost money! Not sure why I should pay to fix a fault!!

  • kikogpe Dani (@kikogpe) reported

    @virginmedia I do not have any kind of signal reception in that area. 3G/4G/5G. Virgin Mobile is useless in the area.

  • Marcin74st Marcin Stankiewicz (@Marcin74st) reported

    @virginmedia Yes, your service check told me that everything is OK, no faults in the area as well. But my Hub3 has has constant error logs at the same time.

  • elliottbegley Elliott (@elliottbegley) reported

    @virginmedia Still waiting for any kind of customer service @virginmedia

  • StockportSue Sue Bredbury (@StockportSue) reported

    @virginmedia why have you just decided to cut my service for the day, without warning, to “make improvements ????” As I work from home, I am now having to either lose a days pay or give up my weekend. Appalling way to treat customers after 20 years of loyalty 😡😡

  • kgracie15 Kelly Gracie (@kgracie15) reported

    @virginmedia Just received this SMS: Script For Esendex We re currently experiencing a service outage in your area. Our team have identified the problem and an engineer is on their way to restore service. We apologise if you have been impacted by this.

  • sartajkajla Sartaj Singh (@sartajkajla) reported

    @virginmedia using wireless and speeds vary between 2 to 120mbps (download) and 0.1 to 30 mbps (upload)...connection has dropped few times in the last week and there is no pattern. we face challenges when we are using video calls for meetings - i had thought the ultimate oomph plan will help

  • joekinchuk Joe Kinch (@joekinchuk) reported

    @virginmedia my internet has been down for an hour now this is rediculous.

  • DianeCEWalker Diane Walker (@DianeCEWalker) reported

    @virginmedia please sort out your phone lines ! Wasted too much time this morning- as soon as I get through I’m cut off. On hold for ages -(still)with no option for a call back and no option to cancel services on line ! If I hear that ladies voice once more about oomph bundles…

  • sartajkajla Sartaj Singh (@sartajkajla) reported

    @virginmedia Hi @virginmedia Please tell me what would you like to know about my connection issue?