Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

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The latest reports from users having issues in Guildford come from postal codes GU1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 10/14/2025 08:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (32%)

    TV (32%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Aldershot, Woking, Leatherhead, Godalming, Guildford, Yateley, Farnborough, Bagshot, Walton-on-Thames, Ashtead, Camberley, Weybridge, Chertsey, Fleet and Addlestone.

Loading map, please wait...
City Problem Type Report Time
United KingdomAldershot Internet
United KingdomWoking Internet
United KingdomLeatherhead Phone
United KingdomGodalming Internet
United KingdomGodalming Internet
United KingdomGuildford Internet

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • rohaaminho Najm Khan (@rohaaminho) reported from Farnborough, England

    @virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions

  • frankandreas3 Frank Andreas (@frankandreas3) reported from West Molesey, England

    @virginmedia the internet has been terrible today and has died again just now. Can you let me know if you are able to fulfill the contract I pay for or if I need to look for another internet provider. Absolutely terrible

  • mmaaccss Macsi (@mmaaccss) reported from Wokingham, England

    @CarolynBe @virginmedia Still not working for meeee :( Xx

  • GMarshall556 gary marshall556 (@GMarshall556) reported from Ashtead, England

    @virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!

  • BarnicoatAlex alex barnicoat (@BarnicoatAlex) reported from Chertsey, England

    @virginmedia Have been trying to contact customer services through chat and phone for the last 5 days. We went through the broadband order process. Reference number WS6730830. We are no longer moving due to COVID so need to cancel this. Please help.

  • Charles545587 Charles Roberts @ AWS (@Charles545587) reported from Ashtead, England

    @virginmedia are still having problems bringing services back online. #virginmediadown

  • CraydenSue Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast

  • Ronyaujla Rony Aujla (@Ronyaujla) reported from West Molesey, England

    @virginmedia I spent almost an hour on the phone to a nice customer advisor who then forwarded me to another department. half hour later my disconnect. I called back to go through security- when answering my q’s disconnected. another half hour disconnected. Can comeone call me!!!

  • rohaaminho Najm Khan (@rohaaminho) reported from Farnborough, England

    @virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad

  • mmaaccss Macsi (@mmaaccss) reported from Wokingham, England

    Wanted to watch YT on #VirginMedia to see TSMGO: Phantom of the Opera but dear it is down at the moment! Unacceptable!

  • gerimcc GeraldineMcCambridge (@gerimcc) reported from Aldershot, England

    @virginmedia I just paid my bill on the phone. Via automated service. Its taken pmt. Now on hold for 35 minutes.. Don't even know why.. Any answers

  • SianPrime Sian Prime (@SianPrime) reported from Guildford, England

    @virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.

  • NeilMilliken Neil Milliken (@NeilMilliken) reported from Cobham, England

    Can you help @virginmedia all I need is a replacement splitter cable I am having to use own co-ax cable to get online.

  • terrygparrott TGP (@terrygparrott) reported from Farnborough, England

    @virginmedia I'm paying for 350 Mbps and getting less than 100, very poor now. You website says no problems so its telling porkies!

  • cobysaur Ryan Byford (@cobysaur) reported from Wokingham, England

    I wonder if @virginmedia and @vodafoneuk use the same backbone or something. Both services are down or extremely slow since 17:00

  • gerimcc GeraldineMcCambridge (@gerimcc) reported from Aldershot, England

    @virginmedia can you please cancel my sports subscription because there have been no live sports. Thank you

  • K74Marti Marti Jerrard - K74 (@K74Marti) reported from Farnborough, England

    @lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.

  • terrygparrott TGP (@terrygparrott) reported from Farnborough, England

    @virginmedia Broadband in GU14 is up and down like a "****** draws". I pay for 350 Mbps but am getting much less than that. I've rebooted and reset my Hub 3, please sort it out!

  • GaryMur52215667 Gary Murphy (@GaryMur52215667) reported from Farnham, England

    I’ve had to write this as I think the virgin media wireless hub is rubbish, since lockdown I’ve had to reset my router several times a day as we keep losing signal, to the point I’ve gone out and bought my own router and I’m now using modem mode, please fix your rubbish routers!!

  • NeilMilliken Neil Milliken (@NeilMilliken) reported from Cobham, England

    @MarshaCollier @MiaD @AkwyZ @rwang0 @dhinchcliffe @JolaBurnett @ipfconline1 @alvinfoo @helene_wpli @digitalcloudgal @KeithKeller @DigitalColmer @TmanSpeaks @HaroldSinnott @jeffkagan @virginmedia It baffles me how an Internet Service Provider has not been capable of successfully implementing call centres from home when my bank has managed to. They own the infrastructure for goodness sake.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • EdwardLeeMarks Edward Lee Marks (@EdwardLeeMarks) reported

    @virginmedia This has been an issue since I installed it several weeks ago. A technician came out last week and installed a new router, saying it would solve the issues. It’s doesn’t appear to have.

  • HaydonStuart Vinmonkey (@HaydonStuart) reported

    @virginmedia ....I'd hope not after 3 lengthy full loss of service instance in a week and you've just replaced a cable etc. according to the status checker its all peachy,,.,,,,

  • AyoAmal 🍃 (@AyoAmal) reported

    @virginmedia Great, time to move to a prover that can actually provide the service they offer. I don’t have an Ethernet cable and this isn’t going to solve a faulty router or faulty internet. Either way the fault is yours, not mine and you don’t want to fix it so forget it lmfao

  • SallyTh10509092 Sally Thompson (@SallyTh10509092) reported

    @virginmedia As predicted issue not resolved - another ticket raised & we have to continue to wait 9 weeks & counting

  • marxist65 Colin Hannon (@marxist65) reported

    @virginmedia Internet down again in WA95EH for hours can we have an update on any potential remedy ASAP

  • DaveLydon Dave Lydon (@DaveLydon) reported

    @virginmedia Apparently the request was changed by me on txt this morning which is incorrect and I have the text to prove I never responded. Spend nearly an hour on the phone telling me nothing can be done. I want my install date put back to the original date of the 30th Dec.

  • DaveLydon Dave Lydon (@DaveLydon) reported

    @virginmedia Yes to say keep or change. Which I didn’t respond to. I will been asking everyday or so if I can have a quicker appointment. I would never respond to an automated service and risk having it put back.

  • OJFowler99 Oliver Fowler (@OJFowler99) reported

    Avoid @virginmedia sky much better service

  • deanbegley1 Dean 🐾 🏳️‍🌈🇪🇺 (@deanbegley1) reported

    @LincolnMoby1 @virginmedia Aren't they just, had a nightmare with these guys over the past few months. Constant flashing and often solid red light on the 'wonder' booster Utter garbage

  • deanbegley1 Dean 🐾 🏳️‍🌈🇪🇺 (@deanbegley1) reported

    @virginmedia Er, there's really no point. Boosters, it's like going back 20 years. At least the flashing red light matches my tree right now 🎄 Shocking service