Virgin Media Outage Report in Guildford, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Guildford come from postal codes GU2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 01: Problems at Virgin Media
Virgin Media is having issues since 01:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Fleet, West Molesey, Aldershot, Leatherhead, Camberley, Addlestone, Godalming, Ashtead, Guildford, Horsham, Farnborough, Woking, Walton-on-Thames, Weybridge and Dorking.
| City | Problem Type | Report Time |
|---|---|---|
 Fleet |
TV | |
| West Molesey |
Internet | |
| Aldershot |
Internet | |
| Leatherhead |
Internet | |
| Camberley |
Internet | |
| Addlestone |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Flexford, England
How do we resolve our internet problems if there’s no one at Virgin Media who’s willing to help, or speak with us??... please sort it out before our router finds a new home in the recycling bin.... @virginmedia why does it have to revert to shouting out loud on social media?...
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?
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Neil Randall
(@neildrandall) reported
from
Blackwater, England
@virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?
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Mohammed farid butt
(@faridji99) reported
from
Leatherhead, England
@VirginMedia_One shameless virgin Media can not help customers #virginmedia
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Daniel Burns
(@DanielBurns91) reported
from
Dorking, England
@virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!
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Chivers67
(@Chivers67) reported
from
Addlestone, England
@virginmedia All I’d like is to change my package, I press all the right buttons but you don’t have the right person on the other end of the Line. Poor show!
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Emily Redhead
(@Em__Charlotte) reported
from
Cranleigh, England
@virginmedia is the WORST service and Provincetown I have ever used and their customer service team is absolutely dreadful and can’t even keep up to date with when you have left the property. If you are ever looking for broadband- DO NOT GO HERE! #rantover
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
@virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.
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Sindy Grewal
(@sinders25) reported
from
Esher, England
@virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.
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Jonathan Norman
(@jonathansnorman) reported
from
Farnborough, England
@virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change
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Stuart Ross
(@sturooo) reported
from
Guildford, England
@virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, are there problems in the GU14 area? Because the reliability of broadband here has been appalling since at least Thursday/Friday. You really need to sort it out, I have to WFH and my daughter needs to connect with her school.
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Kirsty MacDiarmid
(@KirstyMac712) reported
from
Fleet, England
Hi @virginmedia really hard to work from home when the wifi keeps cutting out. We’ve not had a connection since 10.30 last night. Please help.
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fiona khan
(@fleekhan) reported
from
Cobham, England
@virginmedia hi I need to discuss my options cant find anywhere on your website that shows me details to call or have a callback. Brand new customer looking to sign up please advise.
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Adrienne
(@adimarlow) reported
from
Camberley, England
Switched to @virginmedia broadband in Nov ‘20 and agreed to pay more per month than I was paying before just to get reliable broadband. Now I find myself never using the Wi-Fi at home and the kids having to use my phone data to complete school lessons and work as it is SO BAD 😡
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amy james.
(@AmyJ1996) reported
from
Farnborough, England
Right who has virgin media tv someone help us
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Hi, yep. It’s been poor for over 4 days and non-existent for nearly 36 hours. Yes, I’ve checked BB status, it’s supposedly OK, yes I’ve rebooted, yes I’ve factory reset, multiple times. Still no BB. Still have to go to office, no choice unfortunately. No BB = Big health risk🙁
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jackie
(@OperaJedias) reported
@virginmedia Fourteen hours without phone, TV or broadband having just upgraded and been charged £138. It is completely unacceptable - we were told there is some issue locally that they are working on so the engineer we have booked is not going to be able to fix it presumably?
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LeeHammy 😎👌
(@LeeHammyH23_7) reported
@virginmedia @virginhelp I've been loss of service with my internet for 3+hrs tried phoning your customer service and was on hold for over an hour without any assistance what can yous do to help me ?
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Gerald Martin Johanssen
(@7ani_h) reported
@virginmedia Still waiting for my hub that was promised within 48hours on Tuesday I have no WiFi and this is totally unacceptable since I pay for the service
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Pierre-Adrien Weydert
(@AdrienWeydert) reported
@virginmedia I was eventually able to get through to someone and get things done after more than 3 hours worth of calls. Your service is a disgrace. Shame on you.
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Kristen Mt Joy
(@KristenMtJoy) reported
@geordiemanc70 I did that once with @IKEAUSA and waited for 6 hours. And hung up because no one ever answered. Fun fact they purposely do not put their local store numbers forcing everyone to go through their (non-existent) customer service. Good luck with @virginmedia
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M Jones
(@M_Jones1996) reported
@MisterDaz @virginmedia @LFC Nah they'll just apologise to everybody, do nothing to fix it, and go back to counting our money. But dw, when it happens next week they'll apologise again and promise to fix it ASAP!
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Alex Rae
(@Alex_Rae95) reported
@virginmedia @Walthall32 Same here, cut out at 1727 this evening and haven't been able to login since, working fine before then.
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Irangi
(@irangi_fernando) reported
@virginmedia Thanks. But this is not a one off. Keeps happening on a daily basis. We have no time or the energy to keep reporting & complaining. Someone need to take ownership of the issues & fix it n provide a service for what we pay. We rely on BB heavily as is everyone. Tx for update
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snookermax
(@snookermax) reported
@virginmedia why cant i sign into your website seems to be down
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Scott Eglin
(@EglinScott) reported
@virginmedia Can never get hold of anyone in your call centres, can’t book an engineer..... but you can call me to sell me something,