Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

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The latest reports from users having issues in Guildford come from postal codes GU1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 11/15/2025 20:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Surbiton, Aldershot, Walton-on-Thames, Woking, Farnborough, Fleet, Camberley, Guildford, Godalming, Leatherhead, Yateley and Bagshot.

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City Problem Type Report Time
United KingdomSurbiton Internet
United KingdomAldershot E-mail
United KingdomWalton-on-Thames Internet
United KingdomWalton-on-Thames Internet
United KingdomWalton-on-Thames TV
United KingdomWoking Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • KGirdler Katie Girdler (@KGirdler) reported from Guildford, England

    @virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice

  • ChavdogEvans Daniel Evans (@ChavdogEvans) reported from Farnborough, England

    @virginmedia my wifi seem to keep dropping out is there issues with it at the moment

  • SarahJoLindsay Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

  • SarahJoLindsay Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

  • GeoffRogersEU Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England

    @virginmedia Internet down in KT12. Any idea when it will be fixed ?

  • SarahJoLindsay Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @virginmedia Of course no change.. nothing has been done..? How can I speak to someone, anyone at Virgin media? I can’t even cancel my contract on line.

  • callum_penny Callum Penny (@callum_penny) reported from Fleet, England

    @virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code

  • hoarp001 Peter ***** (@hoarp001) reported from Fleet, England

    @virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?

  • WashedBatch Nick Batch (@WashedBatch) reported from Guildford, England

    Does anyone know a broadband provider which does same day setup Or fast setup? Virgin media keep letting me down with it and have useless support…

  • GeoffRogersEU Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England

    @virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?

  • SarahJoLindsay Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

  • pears0 gonzo (@pears0) reported from Camberley, England

    @virginmedia We are sorry you are still waiting to be connected to one of the team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems. This may mean a delay in being transferred to one of

  • Jotwinn jox (@Jotwinn) reported from Cobham, England

    @libertyglobal I use virgin media wifi and broadband have been a customer for little under a year now and have spent all day on the phone with them I am a priority customer as I have medical equipment that needs wifi to transmit readings to hospitals and they said they would

  • pears0 gonzo (@pears0) reported from Camberley, England

    @virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?

  • vserafino19 Vito Serafino (@vserafino19) reported from Farnborough, England

    @virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers

  • wearliegig Wendy Earle (@wearliegig) reported from Guildford, England

    @virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.

  • SarahJoLindsay Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option

  • ASHVllN Ash まじめ (@ASHVllN) reported from Esher, England

    @virginmedia Shouldn’t I be eligible for a reasonable compensation for paying for a service that I’m not actually receiving?

  • danpowelldjp Dan (@danpowelldjp) reported from Esher, England

    @virginmedia thanks, has been 3 hours now and no fix - just going round in an endless loop.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sb362x shaheraaa (@sb362x) reported

    Man why is virgin media so fkn awful I cba anymore😭

  • JmilnerPharm James Milner (@JmilnerPharm) reported

    @virginmedia See this is the issue, everyone has a solution that never involves them and they always refuse to co-operate with other departments. All that happens is customers go round in circles while blame is shifted. Cont....

  • ChloeSH07 Chloe Hackett 🏇⚽ (@ChloeSH07) reported

    @virginmedia I want a new tv box upstairs as the one we have is really old and doesn’t work properly. Can your text service help with that?

  • SosBloke Jon (@SosBloke) reported

    @virginmedia Broadband down again in Southend-on-Sea SS1 1QA. Second time in a week! My Fiancée is supposed to be doing online teaching today so 6pm is not an acceptable fix time. Sort it out please! #virginmedia #virginmediadown

  • AshberyAdam Adam Ashbery (@AshberyAdam) reported

    @virginmedia Poor, verging on terrible. It's none of those issues listed, I. Also need several boosters to get full coverage across my house

  • MShazzzi Martitta (@MShazzzi) reported

    @virginmedia I would like someone to pass me an email where can I make formal complaint. I understand if my query won’t be solved I can go straight to CISAS. As me trying to resolve it formally with virgin has been refused.

  • JmilnerPharm James Milner (@JmilnerPharm) reported

    @virginmedia You are essentially telling me to do what I have already done, advising me to tell two departments to talk to each other, something that your not willing to do yourself. I’ve been down this path before, several hours of phone calls I will be no further forward

  • RobF08 Rob Freedman (@RobF08) reported

    @virginmedia The messaging service is automated with up to a 4 hour wait. Am paying for 24/7 IT support (apparently) but the link on the website is broken and it takes hours on hold to speak to someone who has never heard of the service You guys are making Test and Trace look seamless!

  • sammurray25 Sam Murray (@sammurray25) reported

    @virginmedia Nothing. Can’t get through to anyone. How can I get tech help?

  • RobF08 Rob Freedman (@RobF08) reported

    @virginmedia Ok, I have the Homeworks package (priority service, apparently) but cannot see any option of how to contact them to get the technical support I need. The agent I spoke to (that I waited 1 hour 20 mins on hold for on Friday) had never heard of it. Can you help please.