Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Camberley, Walton-on-Thames, Addlestone, Aldershot, Farnborough, Ashtead, Leatherhead, Guildford, West Byfleet, and Woking.

City	Problem Type	Report Time
Camberley	Internet	3 days ago
Walton-on-Thames	Internet	4 days ago
Addlestone	Internet	5 days ago
Aldershot	Internet	6 days ago
Farnborough	Internet	6 days ago
Farnborough	Wi-fi	10 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  DimiD (@DimiD35089880) reported 6 minutes ago from Camberley, England

  @virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted

• 
  _jarl_ostensen (@psjarlo) reported 7 minutes ago from Guildford, England

  Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia

• 
  Alison Jane Wilson (@AlisonJaneWilso) reported 7 minutes ago from Camberley, England

  @virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !

• 
  Paul Austin (@BagshotTwit) reported 12 minutes ago from Camberley, England

  @virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?

• 
  Paul Mackenzie Ross (@pmross) reported 16 minutes ago from Farnborough, England

  @Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr

• 
  CM40 (@CM40UK) reported 20 minutes ago from Blackwater, England

  @virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 21 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 25 minutes ago from West Molesey, England

  @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

• 
  Will Headley (@WillHeadley1) reported 27 minutes ago from Esher, England

  @virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here

• 
  Paul Riddell (@shombell) reported 27 minutes ago from Ash, England

  @vmbusiness total loss of internet service again in GU12 area. Becoming a regular occurrence, almost weekly!

• 
  gonzo (@pears0) reported 27 minutes ago from Camberley, England

  @virginmedia We are sorry you are still waiting to be connected to one of the team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems. This may mean a delay in being transferred to one of

• 
  Lee James (@winetaff) reported 33 minutes ago from Esher, England

  @virginmedia Apparently a local fault but my signal test says no issue -still not resolved and still no TV -follow up call that was promised within 3 days hasn’t materialised (Day 6 and counting)

• 
  CM40 (@CM40UK) reported 36 minutes ago from Blackwater, England

  @MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson

• 
  Wakeford Fireplaces (@WakeFireplaces) reported 42 minutes ago from Send, England

  @virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!

• 
  Julian Hull (@JulianHull) reported 42 minutes ago from Farnborough, England

  @virginmedia having problems with internet in GU14. Will this be resolved soon

• 
  John Neilson (@flyingjok) reported 44 minutes ago from Camberley, England

  @ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.

• 
  CM40 (@CM40UK) reported 46 minutes ago from Blackwater, England

  @virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty

• 
  Lee James (@winetaff) reported 53 minutes ago from Esher, England

  @virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice

• 
  Paul Mackenzie Ross (@pmross) reported 55 minutes ago from Farnborough, England

  Dear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 58 minutes ago from West Molesey, England

  @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  simon bennett (@felixeemopener) reported 7 minutes ago

  @virginmedia I’m not at home now. If you tell me to use the app to check the service I think I’ll go mad. I’m fed up with every Saturday this happening

• 
  Michael “Mecha” Modelsky (@MikeModelsky) reported 8 minutes ago

  Is anyone else on @O2 finding that since the @virginmedia team up the service is horrendous, has taken my partner seven weeks to get their account unlocked, no it’s been unlocked. They can’t pay their bill due to an insecure website issue and too many redirects.

• 
  just me (@PHILROOKS) reported 10 minutes ago

  @virginmedia With respect I have done this, and you just come back saying you can't access my account or help as you're just the MEDIA TEAM. I'm sure you're here to just monitor the poor comments and look like you care, when you don't. Your CEO should be embarrassed and take responsibility

• 
  Clive (@clive503) reported 11 minutes ago

  @dvoradikal @virginmedia When I left this appalling company, I had so many calls I started calling them out for harassment! If they'd shown that much interest when I complained about intermittent broadband, I might have stayed! So glad I didn't thought! Better service, cheaper price!

• 
  🇫🇷OFFICIAL FRANCE 4K IPTV🇫🇷🇫🇷 (@ukiptv241483) reported 12 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPT offers: live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies 🇺🇸🇬🇧🇫🇷

• 
  chris (@taylorlad2) reported 12 minutes ago

  @virginmedia 2 internet outage in 2 weeks are you joking me 😡

• 
  Emma-Leanne 💓’s Rapha (@Raphas_Angel_) reported 17 minutes ago

  Last night I decided to join @virginmedia again via a virgin media assistant who was already in my area setting up for someone else, just one problem, he accidentally put my contract under “Mr” instead of “Mrs” how can I change it myself?

• 
  Marc Adams Reacts (@MarcReacts) reported 18 minutes ago

  @virginmedia hi I have an issue tried to dm you my account is down please help

• 
  Rorschach Slays🇸🇮🇪🇺🇬🇧 (@RorschachSlays) reported 25 minutes ago

  @misselledee @virginmedia This is normal. My friend has been on a broken line for weeks now. Engineers came out 3 times. His internet is still worse than his mobile internet. Virgin is saying everything is ok. Engineers barely know much more than: Let's reboot your router. Get out. Get City Fibre.

• 
  Joshy R 🌒 (@JJRussell95) reported 26 minutes ago

  @virginmedia don’t care about about their vulnerable customers and their Customer service are useless Robots reading off a script @VirginMedia_TV