Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU2 and GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Leatherhead, Aldershot, Farnborough, Ashtead, Woking, Walton-on-Thames, Weybridge, Guildford, Fleet, Addlestone, Dorking, Godalming, Camberley, Horsham and Crowthorne.
| City | Problem Type | Report Time |
|---|---|---|
 Leatherhead |
TV | |
| Aldershot |
Internet | |
| Aldershot |
Internet | |
| Farnborough |
Internet | |
| Ashtead |
Wi-fi | |
| Woking |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia @Virgin_Victoria For a start my phone keeps coming up as no service available and your csa says I need a new sim card,!!!! WiFi in my flat is rubbish and keeps dropping out. They won't come out to look. Have complained 10+ times but no one cares. So after 20+ loyalty to your company I expect more
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia so I called up to discuss my package I literally wonder who you employ so so unhelpful not rude just unhelpful , plan b find a new package myself
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alex barnicoat
(@BarnicoatAlex) reported
from
Chertsey, England
@virginmedia Have been trying to contact customer services through chat and phone for the last 5 days. We went through the broadband order process. Reference number WS6730830. We are no longer moving due to COVID so need to cancel this. Please help.
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia I just paid my bill on the phone. Via automated service. Its taken pmt. Now on hold for 35 minutes.. Don't even know why.. Any answers
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Bill Adams
(@theworstbill) reported
from
West Molesey, England
@Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
@lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia Truthfully, your engineers are hopeless. WiFi is not working properly throughout the flat and I pay you lots of money for a bad service..
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
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jack
(@charliehart1985) reported
from
West Molesey, England
@virginmedia still having issues with Netflix still not working on my tv
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John Neilson
(@flyingjok) reported
from
Camberley, England
@dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.
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Anthony Cole
(@ACLondon) reported
from
Chobham, England
@virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia how do I cancel a subscription on one on my boxes , also do you offer discount with a defence discount card
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James Snyder
(@StJamesofFleet) reported
from
Fleet, England
@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
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David Howorth
(@dhoworth1) reported
from
Esher, England
@virginmedia Still no broadband and no communication. Why do I the customer have to chase you to get an update. Why do you not contact me - email/call etc #poorcustomerexperience
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@virginmedia I have had no broadband for nearly 24hrs, an area issue apparently and you have a fix time of 03/02/20!!! #nothelpful #peedoff
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia They are not much help , I’ll look around first see if there are better deals
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gary marshall556
(@GMarshall556) reported
from
Ashtead, England
@virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Micky Welch
(@m1cvv) reported
@virginmedia Hi! When my WiFi goes down my 2.4ghz network name reverts back to its original name. I then have to log into the Hub 4 and change it back to the name I want. I also then have to go round my house and reconfigure all the smart devices
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dcaldwell998
(@dcaldwell998) reported
@virginmedia Had a fault with you guys, open for a couple of weeks delayed fix constantly. Finally one day no notice or anything and it was marked as closed on your site. Since closure it’s still dropping out every twenty minutes. No known broadband issues apparently.
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Darren Draper
(@ashesmod) reported
@virginmedia @virginmedia also told on the phone can't make complaints over the phone as you don't have a complaint team.... they just read emails maybe you should multi train them
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Elaine Miller
(@ElaineMiller02) reported
@virginmedia I’ve tried that and it says there’s a problem with the hub but we don’t have a hub
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Daniel Herrmann
(@herrmann14) reported
@virginmedia You keep overcharging me £15 every other month! It’s not good enough! How can I make a complaint?! Really not good enough with money being tight! 🤬😡
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Nebula
(@Iron_Nebula) reported
Actually can't wait until my @virginmedia contract ends I'll finally be free of not getting what I pay for, constantly having the WiFi just drop for hours and no customer support
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Barry Sykes
(@Barry_Sykes) reported
@virginmedia Yes, hilariously that says there are 'broadband issues'. So glad I checked! This is happening most days now, all across E17, service out for hours each time. Most people researching alternative providers. You are hours away from mass migration. Any reason we shouldn't?
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Djacid_
(@djacid25) reported
@virginmedia Just an update. Still in this queue 🙄. This is where I feel like cancelling the whole lot. There's just no customer care it feels like 😕
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holly
(@hgear_) reported
@virginmedia charged yet again for a service I tried to cancel in April and yet another bill due to come out in July. Worst company for customer service going!
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Lokendra Thakor
(@LokendraThakor) reported
@virginmedia So what should I do now? You got to appreciate I am without internet and for someone who works from home it is very difficult. I need a solution mate. Can you ask the team to update me with next steps asap.