Virgin Media Outage Report in Guildford, Surrey, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Guildford come from postal codes GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Aldershot, Woking, Guildford, Fleet, Crowthorne, Walton-on-Thames, Camberley, Surbiton, Farnborough, Godalming, Leatherhead and Yateley.
| City | Problem Type | Report Time |
|---|---|---|
 Aldershot |
Internet | |
| Woking |
Internet | |
| Aldershot |
Internet | |
| Guildford |
Internet | |
| Fleet |
Wi-fi | |
| Aldershot |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
-
Allison
(@afturain) reported
from
West Molesey, England
@virginmedia deny one of the passwords I gave is correct. Their systems are appealing. As is customer service. Don't use Virgin Media. No good reasons for why their practices are in place.
-
Tony sheavyn
(@sheavyn_tony) reported
from
Esher, England
@virginmedia no internet since early morning trying to work your service is becoming a disgrace
-
Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
-
John Neilson
(@flyingjok) reported
from
Camberley, England
@dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!
-
All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia They are not much help , I’ll look around first see if there are better deals
-
LewisJHulatt
(@lewis_hulatt) reported
from
Guildford, England
@virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.
-
David Howorth
(@dhoworth1) reported
from
Esher, England
.@virginmedia I have had no broadband for nearly 24hrs, an area issue apparently and you have a fix time of 03/02/20!!! #nothelpful #peedoff
-
jack
(@charliehart1985) reported
from
West Molesey, England
@virginmedia still having issues with Netflix still not working on my tv
-
David Howorth
(@dhoworth1) reported
from
Esher, England
@virginmedia Still no broadband and no communication. Why do I the customer have to chase you to get an update. Why do you not contact me - email/call etc #poorcustomerexperience
-
Anthony Cole
(@ACLondon) reported
from
Chobham, England
@virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond
-
Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
-
Jack Holliday
(@JHollid) reported
from
West Molesey, England
@GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠
-
Bill Adams
(@theworstbill) reported
from
West Molesey, England
@Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!
-
Mr.Cocktail 🍸
(@AndyCockell) reported
from
Dorking, England
@virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.
-
Kevin McLoughlin
(@Kev_McLoughlin) reported
from
West Molesey, England
I move house and seemingly return to dial-up. @virginmedia guy was a man looking for a problem and probably saw a solution getting in the way of an easy day. @bt_uk say 2 weeks to £50 activation even though cables already in and I’m self-installing and it’s only 3-7mb !!!! 😠
-
All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia so I called up to discuss my package I literally wonder who you employ so so unhelpful not rude just unhelpful , plan b find a new package myself
-
Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
-
Allison
(@afturain) reported
from
West Molesey, England
@virginmedia you really don't understand the concept of customer service
-
Basic Bloke
(@basicbloke2012) reported
from
Yateley, England
@virginmedia I did this last week and again twice this week All says there is an issue and I need to talk to someone
-
Allison
(@afturain) reported
from
West Molesey, England
@virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Patrick Pearce
(@patrickkpearce) reported
@virginmedia @LutzSchueler You said "The WhatsApp messenger can take up to 24 hours for a response." And I've now been waiting over 3 days without any attempt from your end to contact my stepdad or me to resolve this issue. For the record, are you simply not arsed?
-
Frank Gourley
(@frank_gourley) reported
@virginmedia Hi Virgin. Still missing channels since came back on line. Called your help desk..going to send an engineer again.on line test says some issuse not resolved. Your help desk not interested in this. So big question is do I need and engineer or is the dault not fully resloved. Mmmmm
-
RedDan ⭐⭐⭐⭐⭐⭐
(@danielmeredith2) reported
@wr_ghty @virginmedia Zero help to you I know but I cancelled ours before they installed. Ordered in Sept and they couldn't install until mid Dec but that gave me time to research how bad they actually are. Draw people in with quick speeds and cheaper prices but customer service is shocking.
-
1801
(@GBNI1921) reported
@ITVX "Sorry, it looks like there's an issue with ITVX at our end. Please try again later." When is this going to be fixed? On the Virgin Media app.
-
Julie - Prestwich Social Prescriber
(@juebee19) reported
Hope you are compensating for your substandard service over the festive period, Iinternet dropping in and out, TV no search availability and channels not available and when checking service status all you get is the donut spinning! @virginmedia
-
FrTedCrilly #WellMoveOnWhenYouMoveOut #ToriesOut
(@FrTedCrilly) reported
@virginmedia how can I report a fault when I cannot login to get online?!?!? Postcode SL4 BB and TV out! Merry Xmas
-
ok
(@isthatrigghht) reported
@Victori41679911 @virginmedia Same situation here. Actually terrible, they just keep filing a form for the fraud team, I’m not even sure that team exists! Such a joke of a company
-
Al Lockhart
(@AlLockhart1) reported
@1987Coles Red button freezing - anyone having sabe issues. On VirginMedia
-
MadameWokeratiHeap 🇺🇦🕷
(@MadameTrashheap) reported
Here were go again @virginmedia - broadband down again, for 30mins so far, but your down detector showing no issues...this has happened far too frequently in the past 6 months, yet still paying premium for "services"
-
Charlie Fellows
(@charliefellows_) reported
@TomeeDD @SkyFootball @virginmedia Stream is down currently mate