Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU2 and GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Guildford, Farnborough, Woking, Camberley, Fleet, Leatherhead, Aldershot, West Molesey, Addlestone, Godalming and Ashtead.
| City | Problem Type | Report Time |
|---|---|---|
 Guildford |
Internet | |
| Farnborough |
Wi-fi | |
| Woking |
Internet | |
| Camberley |
Total Blackout | |
| Camberley |
Internet | |
| Woking |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Hi, yep. It’s been poor for over 4 days and non-existent for nearly 36 hours. Yes, I’ve checked BB status, it’s supposedly OK, yes I’ve rebooted, yes I’ve factory reset, multiple times. Still no BB. Still have to go to office, no choice unfortunately. No BB = Big health risk🙁
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fiona khan
(@fleekhan) reported
from
Cobham, England
@virginmedia hi I need to discuss my options cant find anywhere on your website that shows me details to call or have a callback. Brand new customer looking to sign up please advise.
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Flexford, England
How do we resolve our internet problems if there’s no one at Virgin Media who’s willing to help, or speak with us??... please sort it out before our router finds a new home in the recycling bin.... @virginmedia why does it have to revert to shouting out loud on social media?...
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Neil Randall
(@neildrandall) reported
from
Blackwater, England
@virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!
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John Neilson
(@flyingjok) reported
from
Camberley, England
@ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
@virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.
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Stuart Ross
(@sturooo) reported
from
Guildford, England
@virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia hey there - lost all connectivity at home suddenly this morning and can’t get through to any of your helpline numbers. Is there problem in GU15 3HY area. Can’t understand why 150 and external numbers are either not connecting or just showing as constantly unavailable
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, are there problems in the GU14 area? Because the reliability of broadband here has been appalling since at least Thursday/Friday. You really need to sort it out, I have to WFH and my daughter needs to connect with her school.
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Chivers67
(@Chivers67) reported
from
Addlestone, England
@virginmedia All I’d like is to change my package, I press all the right buttons but you don’t have the right person on the other end of the Line. Poor show!
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Daniel Burns
(@DanielBurns91) reported
from
Dorking, England
@virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!
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Adrienne
(@adimarlow) reported
from
Camberley, England
Switched to @virginmedia broadband in Nov ‘20 and agreed to pay more per month than I was paying before just to get reliable broadband. Now I find myself never using the Wi-Fi at home and the kids having to use my phone data to complete school lessons and work as it is SO BAD 😡
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?
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Kirsty MacDiarmid
(@KirstyMac712) reported
from
Fleet, England
Hi @virginmedia really hard to work from home when the wifi keeps cutting out. We’ve not had a connection since 10.30 last night. Please help.
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Emily Redhead
(@Em__Charlotte) reported
from
Cranleigh, England
@virginmedia is the WORST service and Provincetown I have ever used and their customer service team is absolutely dreadful and can’t even keep up to date with when you have left the property. If you are ever looking for broadband- DO NOT GO HERE! #rantover
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Josh 🇬🇩🇯🇲
(@jmclwilliamson1) reported
@virginmedia are soo trash with their internet and their customer service teams are crap too...3 different people in 24 hours and earliest appointment they can give is middle of next week..sort yourselves out
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Sameena Ishaque
(@samishaque) reported
@virginmedia need to cancel an engineers visit. It's not coming on on my appts online. I've tried to call but spent 45 mintues fruitlessly wating for someone to answer
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Gethin Jones
(@gethinj1995) reported
@virginmedia you're service is a joke. Paid for delivery and set up today almost a week ago. No further contact, can't see that the payments been taken. Been without connection for a week and you're website makes it impossible to contact anyone. Absolute pisstake.
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Yvonne Gordon
(@yevgordon) reported
When you call @virginmedia to see if they can price match @Vodaphone4 and lower your bill - and the customer services rep says computer says your bill needs to go up. That. How is your Saturday?
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Calvert with a C
(@Calvert_Comics) reported
@_helloromero @virginmedia Good luck getting help. Will take them weeks to get someone out to you
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Rhys
(@_RhysThorne) reported
from
London, England
@virginmedia have to be *the* most unreliable WiFi providers. 2 days with no internet and it’s still not working!
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Christina Bowden
(@Christina_B13) reported
@virginmedia I just want to talk to someone! I phone customer service you send me links then say goodbye and hang up. I need to talk to someone as the links and FAQ’s are not relevant
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Maddox Jones
(@itsmaddoxjones) reported
@virginmedia customer service chat is awful, change my mind
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𝕀𝕒𝕟 ℂ𝕠𝕥𝕥𝕠𝕟
(@IanCot79) reported
4 weeks and still waiting for my order to be despatched. 1 inncorrect item, 1 lost item, 2 weeks of "please let me look at your account" @Dyson are trying really hard to take the crown of worst #customersevice from @virginmedia or @BensonsForBeds
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Chris Green
(@thedogman_918) reported
@GreenwasBlue @virginmedia That's my issue with it all.