Virgin Media Outage Report in Guildford, Surrey, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Ashtead, Farnborough, Walton-on-Thames, Leatherhead, Guildford, West Byfleet, Camberley, Woking, Fleet, and Aldershot.

City	Problem Type	Report Time
Ashtead	Internet	3 days ago
Farnborough	Wi-fi	5 days ago
Walton-on-Thames	Internet	6 days ago
Leatherhead	E-mail	8 days ago
Guildford	Internet	9 days ago
West Byfleet	Internet	19 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  fiona khan (@fleekhan) reported 0 seconds ago from Cobham, England

  @virginmedia hi I need to discuss my options cant find anywhere on your website that shows me details to call or have a callback. Brand new customer looking to sign up please advise.

• 
  John Neilson (@flyingjok) reported 6 minutes ago from Camberley, England

  @ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.

• 
  _jarl_ostensen (@psjarlo) reported 9 minutes ago from Guildford, England

  @virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?

• 
  Daniel Burns (@DanielBurns91) reported 14 minutes ago from Dorking, England

  @virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!

• 
  Wakeford Fireplaces (@WakeFireplaces) reported 14 minutes ago from Flexford, England

  How do we resolve our internet problems if there’s no one at Virgin Media who’s willing to help, or speak with us??... please sort it out before our router finds a new home in the recycling bin.... @virginmedia why does it have to revert to shouting out loud on social media?...

• 
  Paul Mackenzie Ross (@pmross) reported 14 minutes ago from Farnborough, England

  Dear @VirginMedia, are there problems in the GU14 area? Because the reliability of broadband here has been appalling since at least Thursday/Friday. You really need to sort it out, I have to WFH and my daughter needs to connect with her school.

• 
  John Neilson (@flyingjok) reported 16 minutes ago from Camberley, England

  @virginmedia hey there - lost all connectivity at home suddenly this morning and can’t get through to any of your helpline numbers. Is there problem in GU15 3HY area. Can’t understand why 150 and external numbers are either not connecting or just showing as constantly unavailable

• 
  Paul Mackenzie Ross (@pmross) reported 19 minutes ago from Farnborough, England

  @virginmedia Hi, yep. It’s been poor for over 4 days and non-existent for nearly 36 hours. Yes, I’ve checked BB status, it’s supposedly OK, yes I’ve rebooted, yes I’ve factory reset, multiple times. Still no BB. Still have to go to office, no choice unfortunately. No BB = Big health risk🙁

• 
  Steve Jones (@fleetsaints) reported 23 minutes ago from Fleet, England

  Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.

• 
  Paul Mackenzie Ross (@pmross) reported 24 minutes ago from Farnborough, England

  Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.

• 
  Adrienne (@adimarlow) reported 28 minutes ago from Camberley, England

  Switched to @virginmedia broadband in Nov ‘20 and agreed to pay more per month than I was paying before just to get reliable broadband. Now I find myself never using the Wi-Fi at home and the kids having to use my phone data to complete school lessons and work as it is SO BAD 😡

• 
  Steve Jones (@fleetsaints) reported 32 minutes ago from Fleet, England

  @virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.

• 
  Stuart Ross (@sturooo) reported 33 minutes ago from Guildford, England

  @virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract

• 
  Neil Randall (@neildrandall) reported 37 minutes ago from Blackwater, England

  @virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!

• 
  John Neilson (@flyingjok) reported 42 minutes ago from Camberley, England

  @virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact

• 
  Chivers67 (@Chivers67) reported 45 minutes ago from Addlestone, England

  @virginmedia All I’d like is to change my package, I press all the right buttons but you don’t have the right person on the other end of the Line. Poor show!

• 
  Kirsty MacDiarmid (@KirstyMac712) reported 50 minutes ago from Fleet, England

  Hi @virginmedia really hard to work from home when the wifi keeps cutting out. We’ve not had a connection since 10.30 last night. Please help.

• 
  John Neilson (@flyingjok) reported 51 minutes ago from Camberley, England

  @virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?

• 
  Paul Mackenzie Ross (@pmross) reported 56 minutes ago from Farnborough, England

  @virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?

• 
  Emily Redhead (@Em__Charlotte) reported 57 minutes ago from Cranleigh, England

  @virginmedia is the WORST service and Provincetown I have ever used and their customer service team is absolutely dreadful and can’t even keep up to date with when you have left the property. If you are ever looking for broadband- DO NOT GO HERE! #rantover

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tej (@TejB) reported 5 minutes ago

  @virginmedia There are occasional losses of broadband connection, when I check it's usually a known issue. That last one lasted for hours, this one was short. A little warning wouldn't go amiss.

• 
  Hamers ☘️ (@hjnaps) reported 7 minutes ago

  @virginmedia No, it says there are no issues.

• 
  JF (@jfeoo1) reported 9 minutes ago

  @virginmedia That it will be sorted but sadly never is

• 
  Elaine Purtell 💛🤍💙 (@elainepurtell) reported 9 minutes ago

  @virginmedia Still waiting to be connected to the CANCELLATIONS team. Have now been trying to cancel since 18.02 yesterday. 2 phone calls and a WhatsApp chat that has lasted 22.5 hours is not acceptable. Would have stayed for a better deal now cannot wait to move to @TalkTalk

• 
  Anna-louie Palmer (@louie25984) reported 17 minutes ago

  @cliffpurtell @virginmedia Your not a new customer so they don’t care ……..

• 
  Martynas (@OfficialLitzann) reported 24 minutes ago

  Along with constant, daily cut-offs throughout the last couple of months, a maintenance that stopped us from using the internet for several days - Broadband issues continue, way to go @virginmedia. I'm seriously considering moving to another provider because this is ridiculous.

• 
  Carolyn Ginley (@CarolynClark1) reported 28 minutes ago

  @virginmedia Maybe if your service was adequate it wouldn't be busy?

• 
  Mandy Sheasby (@MandySheasby) reported 32 minutes ago

  @virginmedia why are your staff so STUPID? Why do you keep calling me? F*** OFF!!!!!!!!!!!

• 
  gOsIe RiBsOn 🦁 (@GosieRibson) reported 32 minutes ago

  @virginmedia I’ve been advised to contact the home moving team however no help has been given

• 
  Cliff Purtell (@cliffpurtell) reported 36 minutes ago

  @virginmedia @louie25984 Mwe are having the same problem on the WhatsApp chat, asked for cancellation and they say they will put us through to retention or customer relations. And the WhatsApp chat has lasted over 22 hours