Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Aldershot, Guildford, Woking, Camberley, Farnborough, Fleet, West Molesey, Leatherhead, Addlestone, Godalming, Ashtead, Horsham and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Aldershot |
Internet | |
| Guildford |
TV | |
| Woking |
Internet | |
| Camberley |
Internet | |
| Farnborough |
||
| Fleet |
TV |
Community Discussion
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Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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John Neilson
(@flyingjok) reported
from
Camberley, England
@ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, are there problems in the GU14 area? Because the reliability of broadband here has been appalling since at least Thursday/Friday. You really need to sort it out, I have to WFH and my daughter needs to connect with her school.
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia hey there - lost all connectivity at home suddenly this morning and can’t get through to any of your helpline numbers. Is there problem in GU15 3HY area. Can’t understand why 150 and external numbers are either not connecting or just showing as constantly unavailable
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Sindy Grewal
(@sinders25) reported
from
Esher, England
@virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
@virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.
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Adrienne
(@adimarlow) reported
from
Camberley, England
Switched to @virginmedia broadband in Nov ‘20 and agreed to pay more per month than I was paying before just to get reliable broadband. Now I find myself never using the Wi-Fi at home and the kids having to use my phone data to complete school lessons and work as it is SO BAD 😡
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Hi, yep. It’s been poor for over 4 days and non-existent for nearly 36 hours. Yes, I’ve checked BB status, it’s supposedly OK, yes I’ve rebooted, yes I’ve factory reset, multiple times. Still no BB. Still have to go to office, no choice unfortunately. No BB = Big health risk🙁
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Stuart Ross
(@sturooo) reported
from
Guildford, England
@virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract
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Neil Randall
(@neildrandall) reported
from
Blackwater, England
@virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!
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Jonathan Norman
(@jonathansnorman) reported
from
Farnborough, England
@virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Flexford, England
How do we resolve our internet problems if there’s no one at Virgin Media who’s willing to help, or speak with us??... please sort it out before our router finds a new home in the recycling bin.... @virginmedia why does it have to revert to shouting out loud on social media?...
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fiona khan
(@fleekhan) reported
from
Cobham, England
@virginmedia hi I need to discuss my options cant find anywhere on your website that shows me details to call or have a callback. Brand new customer looking to sign up please advise.
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Chivers67
(@Chivers67) reported
from
Addlestone, England
@virginmedia All I’d like is to change my package, I press all the right buttons but you don’t have the right person on the other end of the Line. Poor show!
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Emily Redhead
(@Em__Charlotte) reported
from
Cranleigh, England
@virginmedia is the WORST service and Provincetown I have ever used and their customer service team is absolutely dreadful and can’t even keep up to date with when you have left the property. If you are ever looking for broadband- DO NOT GO HERE! #rantover
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?
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Daniel Burns
(@DanielBurns91) reported
from
Dorking, England
@virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!
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Kirsty MacDiarmid
(@KirstyMac712) reported
from
Fleet, England
Hi @virginmedia really hard to work from home when the wifi keeps cutting out. We’ve not had a connection since 10.30 last night. Please help.
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amie Dawson
(@Amie_Dawson) reported
@virginmedia the worst customer service I have had experienced in my whole life!! 10 days later since my last complaint & still my problem has not been sorted! Absolutely disgusting service, would never recommend anyone to ever go with virgin it’s a joke
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🏁Ruth Maxwell-Hudson🏁
(@ruthm4x) reported
@LanceAntony @virginmedia @virginmedia this customer has been with you about 10yrs, I've been with you since 1995. I'm paying £60 for fun TV, 100mb & a phone line that hasn't worked for years. Don't want to increase broadband speed, did that once, kept failing. Please can I have the loyalty offer??
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Vicalyn07
(@vicalyn07) reported
@virginmedia Thankyou! Would hate for him to get into trouble for losing it!!
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𝙿𝚊𝚞𝚕 𝙾𝚕𝚕𝚎𝚢
(@niftyspringett) reported
@virginmedia Absolute joke. @richardbranson. told a worst case scenario of 30 days to get connected, another wasted hour to @virginmedia after 37 days of nothing, to be advised to seek broadband service from another provider! Are you telling me you are incapable of managing your accounts?
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Harold
(@haroldhasnolife) reported
@virginmedia they replied almost 2 months ago, since then I've had about 3 engineers come over, all of them telling me my internet is awful but never done anything to fix it
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Mike Freeborn
(@MichaelFreebor4) reported
@virginmedia Please review the following complaint under number 0601211725 which was sent to you in early February. I feel like I am repeating myself on a daily basis. If you could ring or email me back this would be the easiest way to resolve this. Thank you.
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Liz sullivan
(@Lizzysully) reported
@virginmedia My password is saved and I have not changed it and it is my phone as well as my laptop. Are you saying there isn’t Virgin problem ? Because if so I need to sort our as I could have been hacked ?
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Dominic Whittington
(@Dom_Whittington) reported
@virginmedia As our account was closed last year and this issue has only been made apparent now, I cant submit a web form. I would appreciate this being escalated as we do have a right for this to be rectified in a timely manner under GDPR regulations
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Nicole Panton-Ince
(@NickiRPI) reported
Virgin Media actually have the worst customer service, it’s stress 🥴
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Rupert Von Lichtenstein
(@RupertVonLicht1) reported
@virginmedia This has been going on for months. Constant issues. We've been on with your 'customer service' and its just swings and roundabouts.