Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Walton-on-Thames, Dorking, Woking, Addlestone, Fleet, Farnborough, Aldershot, Ashtead, Guildford, Camberley, Chertsey, Leatherhead, Horsham, and Weybridge.

City	Problem Type	Report Time
Walton-on-Thames	Internet	1 day ago
Dorking	Internet	2 days ago
Woking	TV	4 days ago
Addlestone	Wi-fi	4 days ago
Walton-on-Thames	Internet	5 days ago
Walton-on-Thames	Wi-fi	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Dom O'Riley (@domoriley) reported 2 minutes ago from Esher, England

  @virginmedia Changed it from 21/7 so I’m afraid it’s just appalling service and no one gives a damn..@Richard should be ashamed of the complete mask of empathy and service from @virginmedia

• 
  Vito Serafino (@vserafino19) reported 2 minutes ago from Farnborough, England

  @virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers

• 
  Geoff Rogers (@GeoffRogersEU) reported 4 minutes ago from Hersham, England

  @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

• 
  Sue Crayden (@CraydenSue) reported 9 minutes ago from Leatherhead, England

  @virginmedia This is getting my no where, I am just going round in circles, typical virgin service

• 
  Lee James (@winetaff) reported 19 minutes ago from Esher, England

  @virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice

• 
  Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported 19 minutes ago from Farnham, England

  @virginmedia it’s gone past the estimated 6.50pm that my internet would be up and running after 2 days of no internet. It’s still not working and you haven’t sent an update! Why is it taking so long? I want a refund!!!!!

• 
  Callum Penny (@callum_penny) reported 20 minutes ago from Fleet, England

  @virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code

• 
  DimiD (@DimiD35089880) reported 22 minutes ago from Camberley, England

  @virginmedia Upgraded to volt500 from 350 and speed haven’t changed now 3 weeks despite your engineer changed the hub him self still same shame I been loyal customer for the last 13 years

• 
  DimiD (@DimiD35089880) reported 23 minutes ago from Camberley, England

  @virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 23 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  Will Headley (@WillHeadley1) reported 23 minutes ago from Esher, England

  @virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here

• 
  John Neilson (@flyingjok) reported 31 minutes ago from Camberley, England

  @virginmedia Your web site is not very helpful really - apparently the fault will be rectified by 08.40 this morning. Understand technical problems arise but it’s surely much better to provide proactive updates rather than to react in receipt of complaints?

• 
  Kirsty Nunn (@kirstyrosenunn) reported 31 minutes ago from Guildford, England

  Hey @virginmedia @virginhelp can you have a look at your wifi service in the Guildford area? It’s been patchy for weeks, now have had no connection on any device for the past 24 hours; as someone who works and studies from home a lot, this is quite worrying and frustrating

• 
  GoldyMcGoldface (@Goldy73) reported 41 minutes ago from Farnborough, England

  @virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so

• 
  PaulineAyres-S/W (@paulineayres) reported 43 minutes ago from Blackwater, England

  Omg @virginmedia the worse service you could possible get 😡

• 
  Craig Hannan (@CraigHannan4) reported 43 minutes ago from Ash, England

  @virginmedia Yes. And there customer service email. I also tried the contact number. But not accepting calls. Surely this should be automatically credited to me. I shouldn’t have to chase it. Sent loads of emails over the last few weeks now. I’ve just been ignored.

• 
  Wendy Earle (@wearliegig) reported 46 minutes ago from Guildford, England

  @virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.

• 
  Craig Hannan (@CraigHannan4) reported 50 minutes ago from Tongham, England

  @virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.

• 
  Paul Riddell (@shombell) reported 52 minutes ago from Ash, England

  @vmbusiness thanks for NOT INFORMING your business customers about a known outage that has been a fault since FEB 1st. Paying you for 1gb broadband and I simply cannot run a business with this type of service. Will look to cancel my service asap. You are clowns in disguise!!

• 
  Paul Mackenzie Ross (@pmross) reported 58 minutes ago from Farnborough, England

  Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Emma Spurdle (@EmmaSpurdle) reported 6 minutes ago

  @virginmedia Yes but the issue has been going on since Thursday at 10pm. It’s now Saturday!

• 
  Steve Murray Music (@smurraycomposer) reported 6 minutes ago

  @virginmedia Sent an email ad for Wifi Pods. Clicked the link — can't buy one. Googled it — same issue. You're actively losing sales from your own marketing. Someone needs to audit your funnels urgently - you're losing money.

• 
  megb (@Gbarch1) reported 6 minutes ago

  @virginmedia Ok, how about replying to my many messages? We are close to the 48 hour compensation deadline for loss of service and with an apparent 'fix' planned for Monday at 12 you are going to owe alot of people.

• 
  Adam Weston (@textmaniac78) reported 7 minutes ago

  @OliverGMcManus @virginmedia I got told once and I don't know if it works but if you ring up and upgrade to another package it's classed as a new contract so you can cancel within 14 days maybe worth looking into doing that

• 
  Ollie McManus (@OliverGMcManus) reported 10 minutes ago

  Took five hours and eight minutes to get @virginmedia to uphold a basic consumer right. Contract successfully cancelled (eventually) but have to raise a separate complaint to get a refund for the seven weeks without internet. An ice cold drink is calling.

• 
  DAVID BUNTING (@DBPV80) reported 11 minutes ago

  @EdwardJDavey I watch it free on Virgin Media who are allowing free access to finals. Last final. But there are bigger issues in the country! You are just a poodle for the PM!

• 
  Danny (@danny_smuudger) reported 13 minutes ago

  @virginmedia Second time in three days broadband has gone down in the CM16 area at circa 10pm. Are you unplugging it to save a few shillings? Such a poor service

• 
  Mathew (@Mattyamc) reported 15 minutes ago

  @OliverGMcManus @virginmedia Every broadband company has a minimum speed they must deliver, if there failing then you are well within your rights to cancel. Call citizens advice, they have professional lawyers that will speak to them for you and trust me they will kick them in the nuts while there at it.

• 
  Emma Spurdle (@EmmaSpurdle) reported 17 minutes ago

  @virginmedia Yes but it’s no help if it keeps changing, this is the third estimated time fix it’s shown since Thursday

• 
  Liam Higgins (@LiamHiggins5) reported 22 minutes ago

  @OliverGMcManus @virginmedia @MartinSLewis honestly think you should help put more pressure on broadband providers. The fact this person has been without broadband for several weeks and can't leave without paying a exit fee is ridiculous.