Virgin Media Outage Report in Guildford, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Guildford come from postal codes GU2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 27: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Aldershot, Leatherhead, Camberley, Addlestone, Godalming, Ashtead, Guildford, Horsham, Farnborough, West Molesey, Woking, Walton-on-Thames, Weybridge, Fleet and Dorking.
| City | Problem Type | Report Time |
|---|---|---|
 Aldershot |
Internet | |
| Leatherhead |
Internet | |
| Camberley |
Internet | |
| Addlestone |
Internet | |
| Godalming |
Internet | |
| Leatherhead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Tony sheavyn
(@sheavyn_tony) reported
from
Esher, England
@virginmedia no internet since early morning trying to work your service is becoming a disgrace
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John Neilson
(@flyingjok) reported
from
Camberley, England
@dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
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Basic Bloke
(@basicbloke2012) reported
from
Yateley, England
@virginmedia I did this last week and again twice this week All says there is an issue and I need to talk to someone
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia you really don't understand the concept of customer service
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
@virginmedia I pay nearly £100 a month for a dreadful service overall is that fair
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jack
(@charliehart1985) reported
from
West Molesey, England
@virginmedia still having issues with Netflix still not working on my tv
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
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LewisJHulatt
(@lewis_hulatt) reported
from
Guildford, England
@virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.
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DanWot
(@danwot) reported
from
West Molesey, England
@virginmedia Not enough though to proactively get someone to call me to help me. Just to reply to the message. Well done John. Fantastic customer experience for me! #virginmedia #shamblescustomerservices
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Jack Holliday
(@JHollid) reported
from
West Molesey, England
@GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
@richardbranson hello Mr Branson, after several years of poor service from virgin media U.K., I’m going to cancel my services, it’s come to the point it’s an utter nonsense service ripping people off! Sorry I had to tweet you
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
@virginmedia I find I highly frustrating you do everything to dissuade anyone from getting sense to complaints and issues with your service as well as customer services
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DanWot
(@danwot) reported
from
West Molesey, England
@virginmedia I've made a complaint over a month ago without a response. Your not following your own complaints procedure. I followed up with a call yesterday, constantly placed on hold, 45mins later told someone would call me back. So far no call!! Someone call me please!
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia deny one of the passwords I gave is correct. Their systems are appealing. As is customer service. Don't use Virgin Media. No good reasons for why their practices are in place.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
@virginmedia I had an appointment on the 28th 1-6 no one turned up only to be told it was done on the 18th, they never even had the Courtesy to let me know
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Kevin McLoughlin
(@Kev_McLoughlin) reported
from
West Molesey, England
I move house and seemingly return to dial-up. @virginmedia guy was a man looking for a problem and probably saw a solution getting in the way of an easy day. @bt_uk say 2 weeks to £50 activation even though cables already in and I’m self-installing and it’s only 3-7mb !!!! 😠
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Mr.Cocktail 🍸
(@AndyCockell) reported
from
Dorking, England
@virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle Booth
(@Mummyboo12) reported
@virginmedia my Tivo box Internet connection keeps dropping, got advice from the community page then used the chat to report a fault which they passed on but haven't heard a peep. Netflix freezes every 10 mins. Very frustrating!! Can someone help me out ASAP please
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Alan McFarlane
(@alanjmcf) reported
Internet @virginmedia seems down in G72
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🦇𝔅𝔦𝔤 𝔱𝔦𝔡𝔡𝔶 𝔤𝔬𝔱𝔥 𝔤𝔣🦇
(@WitchyDead) reported
Yo @virginmedia beg you get the service back up and running in my area, I’m tryna play Cold War and watch tiktoks 😭😭😭
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lorraine
(@lorrain45314038) reported
@virginmedia I have been trying to report a fault on broadband it has been out all day worked for few hours and gone again , this is a problem within the Area checked with neighbours same problem , automated message said fault be sorted by 6 pm 10.30 pm still no WiFi
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SCOTT
(@ScottH__) reported
Anyone’s who uses virgin WiFi having issues? @virginmedia
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dan bruntnell
(@DBruntnell) reported
@virginmedia you guys kidding yeah blaming your service status ? jokers yeah because its every day i get **** from your internet but dont worry theres a bt line so ill just cancel my phone and internet and switch over
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Darren Craythorne
(@Darrennov68) reported
@virginmedia another Saturday night ruined. The most unreliable service. Absolute disgrace and you'll wonder why I'm going to cancel my contract. Jokers!!!
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Dr Catherine Dormor
(@catherinedormor) reported
@virginmedia can you give an update on restoring the tv? I’ve paid for a box set and now unable to watch two nights in a row, most on demand tv unwatchable too. Internet and tv have been terrible all over Christmas, which given the amount in paying per month is forcing me to jump
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Paul M O'Toole
(@paulmoToole) reported
@virginmedia picture keeps going on and off like a rainbow across my screen! Can’t get through on phone called many times... beyond a joke now ! What do you suggest as I will cancel my DD if I can’t get it sorted I’m not paying for this it’s ridiculous !
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Chris Diamond
(@chrisyboyone) reported
@virginmedia Hi. My broadband has been terrible for about a week now. I have phoned a load of times and been on hold for ages but never get any answered. My 100meg is running between 5 and 15