Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU1 and GU2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Woking, Weybridge, Guildford, Fleet, Aldershot, Farnborough, Addlestone, Dorking, Godalming, Camberley, Horsham, Walton-on-Thames, Crowthorne and Surbiton.
| City | Problem Type | Report Time |
|---|---|---|
 Woking |
Internet | |
| Weybridge |
Internet | |
| Guildford |
Wi-fi | |
| Fleet |
Total Blackout | |
| Aldershot |
Internet | |
| Farnborough |
TV |
Community Discussion
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Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!
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Martyn Jones
(@TheonlyJonesy) reported
from
Fleet, England
@virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!
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fiona khan
(@fleekhan) reported
from
Esher, England
@virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Your web site is not very helpful really - apparently the fault will be rectified by 08.40 this morning. Understand technical problems arise but it’s surely much better to provide proactive updates rather than to react in receipt of complaints?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@GuseensLV @virginmedia Ah man, I’m with ya. 350MB here was fab until 16 days ago. Been “OK” today, had a relatively stable connection but it never crept over 10MB and that was if I was lucky *sigh*
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PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
@virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Called yesterday PM: engineer tested the line, said there were network issues despite status page saying to the contrary. Was told you were fixing the issue but today is day 15 and no BB since ~15:30 yesterday. I have to go to the office, no choice. Poor/no BB = risk my health 🙁
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.
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Nico Cary
(@nicocary) reported
from
Cobham, England
. @virginmedia any chance you can install fibre line for my buisness that’s now 2 months delayed! 😢 Over 180 emails sent / over 12 hours on support calls going round in circles. You did manage to take payments however for these months of no internet! 🥴 #virginmedia
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PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
@virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.
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Will Matthews
(@wmatthew) reported
from
Fleet, England
@virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow
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Will Headley
(@WillHeadley1) reported
from
Esher, England
@virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Send, England
@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?
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Nico Cary
(@nicocary) reported
from
Cobham, England
@joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩
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PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
Omg @virginmedia the worse service you could possible get 😡
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fiona khan
(@fleekhan) reported
from
Esher, England
Finally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Samantha Alleyne 💙
(@samkkalleyne) reported
IF ANYONE IS CONSIDERING JOINING @virginmedia JUST DON'T. HONESTLY. NOTHING BUT PROBLEMS. I AM SICK OF BEING IGNORED. CAN'T GET THRU ON PHONE. IGNORING POSTS ON TWITTER AND IN FORUM. ABOUT TO CANCEL AND TAKE MY MONEY ELSEWHERE 🤬🤬🤬
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steven lewendon
(@lewie74) reported
@virginmedia Still shocking, do you slow the Internet down from what people pay off. Every day it lags and cuts off. Reset every day.
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🌈Daniel Profit🌈
(@danprofit21) reported
@virginmedia afternoon - I’ve recently transferred to you. They signal throughout the house is awful with regards to the WiFi. I think I’m in need of a booster to help this. Can you help me going forward? Dan
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MartinJames
(@martin_james10) reported
@virginmedia I gave up after waiting 30 mins for the third time today!! So you’re not taking calls or responding to e mails. This is not good customer service. Can someone call me, I promise not to make them wait 30 mins# virginmedia#poorservice
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Joe Peat
(@joejamespeat) reported
@virginmedia So your solution to nobody answering my calls is for me to call again... you don’t think that sounds unreasonable?
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pugx_gam3rz
(@pugx_gam3rz) reported
Am very upset with you @virginmedia called 3 times this week and no help was giving the internet is getting worse. at this point thinking of leaving.
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lamabuild
(@lamabuild) reported
@virginmedia 29 minutes and counting on hold. What is the alternative way to cancel contract ? #appallingservice
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Jimmy Carstairs💙
(@291jwc) reported
@virginmedia No, it’s connected via the Ethernet the problem seems to be from the router to the box outside
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kirsty
(@millersty) reported
@samkkalleyne @virginmedia there’s a reason they have give stuff out for free to get customers 🤡 the customer service and frankly the product is utter crap
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William Colquhoun
(@cfczoom) reported
absolutely **** customer service from virgin media again cut off twice from calls to them after being on hold #virginmedia