Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

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The latest reports from users having issues in Guildford come from postal codes GU2 and GU1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 12/08/2025 16:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Horsham, Guildford, Farnborough, Walton-on-Thames, Woking, Aldershot, Fleet, Crowthorne, Camberley, Surbiton and Godalming.

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City Problem Type Report Time
United KingdomHorsham Total Blackout
United KingdomHorsham Internet
United KingdomGuildford E-mail
United KingdomGuildford Internet
United KingdomFarnborough Phone
United KingdomWalton-on-Thames Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • DimiD35089880 DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia We have engineer booked for today to see what is the issue as since I upgraded never had such a bad service experience for the last 12 years with @virginmedia

  • TimSBourne Tim Bourne (@TimSBourne) reported from Wokingham, England

    @virginmedia I'm sick of explaining this again & again - see previous tweets & msgs to VM. It isn't even noted - yesterday 2nd line support looked at my ticket & said I'm "not receiving any emails" NO NO NO! Just emails with etickets attached, even tho get non ticket emails from same sources

  • TheBadgerG Thom Gibbons (@TheBadgerG) reported from Farnborough, England

    @virginmedia Yes, zero issues in area for broadband, pulled apart and reset the router numerous times. It just keeps wanting to download new settings, works for a bit and then fails. Engineer now booked for next Wednesday which is an eternity running my business from home.

  • BarbaraMolony Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

  • K74Marti Marti Jerrard - K74 (@K74Marti) reported from Farnborough, England

    @virginmedia I have followed every instruction as advised. Turned off, set, check status and even network issue in area.. it just keeps dropping out daily with no know issues. It’s as if faster broadband has actually slowed it all down! Pse sort it out

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.

  • DimiD35089880 DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted

  • GeoffRogersEU Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England

    @virginmedia TV and internet down in KT12. Went off at once about 10 min ago. Anyone else experiencing this?

  • DimiD35089880 DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia can’t even set up hub properly. 3 weeks since I upgraded my speed and I receive still the same but they keep insisting (we made changes will approve by tomorrow) REALLY!!! Is technical support think we are so stupid. Get a grip @virginmedia next stop complaints

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia Sadly I am not, as I have never any compensation for the lost of my connection, I lost Wi-Fi for about hour yesterday but as normal virgin media are not up holding its guarantee. I an@self-employed and the one thing I rely on is my internet connection.

  • BarbaraMolony Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

  • TimHole Tim Hole (@TimHole) reported from West Molesey, England

    @virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson

  • DimiD35089880 DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia Upgraded to volt500 from 350 and speed haven’t changed now 3 weeks despite your engineer changed the hub him self still same shame I been loyal customer for the last 13 years

  • GeoffRogersEU Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England

    @virginmedia Yes but it just tells me to check my hub. TV has gone down as well so it looks like a cable issue and not internet. It’s not telling me anything else. Please can you check. Post code is KT12 3. And I’m not the only one !

  • ASHVllN Ash まじめ (@ASHVllN) reported from Esher, England

    @virginmedia On wired connection I’m getting the same results 431mb download and 30mb upload. I’ve tried to diagnose the issue via your website and it suggested again to send out a technician, so I’ve requested one to come again next Monday 11th.

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty

  • shombell Paul Riddell (@shombell) reported from Ash, England

    @vmbusiness total loss of internet service again in GU12 area. Becoming a regular occurrence, almost weekly!

  • K74Marti Marti Jerrard - K74 (@K74Marti) reported from Farnborough, England

    Everyday this week and again today @virginmedia has stopped working… constant resets and in some cases down for 3-4 hrs at a time which is preventing work, training, education & entertainment! Come on #Virgin sort your reliability out pse

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Gearson6 Gabriel (@Gearson6) reported

    @virginmedia having alot of struggles connecting to hypixel. alot of other people with virgin media are having the same issue. Not sure if you guys could do anything about it but its worth a shot

  • AJsDisco AJ (@AJsDisco) reported

    @virginmedia sort out the Wa7 problem please. Nothing works. Not happy.

  • mikepitchestog Mike Pitches Photography 📹📸 (@mikepitchestog) reported

    @virginmedia Was ok for #WFH on a corporate network but I'll see this weekend being offline there & my own system.

  • Laird_Anthony92 Anthony McCann (@Laird_Anthony92) reported

    @virginmedia Thanks, yeah the problem I'm having is that Yodel have either lost it or have delivered my parcel to the wrong person and don't seem to be in a rush to do anything to solve it

  • Dharmit66 Dharmit (@Dharmit66) reported

    @virginmedia Your customer service is shocking. Bit bleak that I have to complain on social media. Can I have a response to my complaint?

  • pete_virgilio Pete Virgilio 🦁 🐻 (@pete_virgilio) reported

    @virginmedia May I suggest that you improve the existing services first before you start introducing new services because as previously advised, your existing service is not up to standard. Both internet at home and internet on my phone round here is not fit for purpose.

  • Usm_b4u Farooqi (@Usm_b4u) reported

    @virginmedia most stupid invention you have is your Bot chat.. made me sick of your poor level of customer care.

  • ianmckennaftrc Ian McKenna (@ianmckennaftrc) reported

    What is the point @virginmedia of having an app to tell you your service status and take you though fixes when after going through those stages your 151 service acknowledges the fault is yours. Just wasted an hour of my time trying to fix things myself.

  • AbbieKoo_ Abbie Koo (@AbbieKoo_) reported

    @virginmedia I’ve been trying for two days to log into my virgin media to pay my bill however your website has consistently said there’s an issue with your website. Please can you tell me when this will be sorted?

  • pete_virgilio Pete Virgilio 🦁 🐻 (@pete_virgilio) reported

    @virginmedia May I suggest that you improve the existing services first before you start introducing new services because has previously advised, your existing service is not up to standard. Both internet at home and internet on my phone round here is not fit for purpose.