Virgin Media outages and service status in Guildford, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Guildford, including 1 direct report.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 26, 3:57 PM GMT+1.
- TV (67%)
- Internet (21%)
- Wi-fi (8%)
- E-mail (2%)
- Total Blackout (2%)
The latest reports from users having issues in Guildford come from postal codes GU2 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 26: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Guildford, England
The most recent Virgin Media outage reports came from the following cities: Walton-on-Thames, Woking, Fleet, Farnborough, Aldershot, Ashtead, Guildford, Addlestone, Camberley, Chertsey, Leatherhead, Horsham, and Weybridge.
| City | Problem Type | Report Time |
|---|---|---|
 Walton-on-Thames
|
Internet | 7 hours ago |
|
Walton-on-Thames
|
Wi-fi | 1 day ago |
|
Woking
|
Internet | 2 days ago |
|
Fleet
|
Wi-fi | 3 days ago |
|
Farnborough
|
Wi-fi | 3 days ago |
|
Farnborough
|
Internet | 7 days ago |
Nearby cities with recent reports
2 recent signals
2 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Sue Crayden (@CraydenSue) reported from Leatherhead, England@virginmedia This is getting my no where, I am just going round in circles, typical virgin service
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CM40 (@CM40UK) reported from Blackwater, England@virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty
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Nick Batch (@WashedBatch) reported from Guildford, EnglandDoes anyone know a broadband provider which does same day setup Or fast setup? Virgin media keep letting me down with it and have useless support…
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Paul Austin (@BagshotTwit) reported from Camberley, England@virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@GuseensLV @virginmedia Ah man, I’m with ya. 350MB here was fab until 16 days ago. Been “OK” today, had a relatively stable connection but it never crept over 10MB and that was if I was lucky *sigh*
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!
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Craig Hannan (@CraigHannan4) reported from Ash, England@virginmedia Yes. And there customer service email. I also tried the contact number. But not accepting calls. Surely this should be automatically credited to me. I shouldn’t have to chase it. Sent loads of emails over the last few weeks now. I’ve just been ignored.
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Sue Crayden (@CraydenSue) reported from Leatherhead, England@virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!
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Paul Mackenzie Ross (@pmross) reported from Farnborough, EnglandDear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?
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Becky Morrish (@BeckyMorrish13) reported from Camberley, EnglandUseless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?
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CM40 (@CM40UK) reported from Blackwater, England@virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.
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Alyson Leitch (@Geordiesbird) reported from Woking, England@virginmedia hi virgin.. my TV is showing error codes c217 and c230. I have turned everything off and reset modem and tivo boxes 5 times and more and still no Internet. Its my husbands account but he's away till Thursday. Help please
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Dom O'Riley (@domoriley) reported from Esher, England@virginmedia And would you believe it @virginmedia you sent me a text to say engineering would be here todayto fix and haven’t even turned up after calling me to say buoy would as well
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Chris Shepherd (@shepherd_1972) reported from West Molesey, England@vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues
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Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England@virginmedia TV and internet down in KT12. Went off at once about 10 min ago. Anyone else experiencing this?
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DimiD (@DimiD35089880) reported from Camberley, England@virginmedia Upgraded to volt500 from 350 and speed haven’t changed now 3 weeks despite your engineer changed the hub him self still same shame I been loyal customer for the last 13 years
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Ash まじめ (@ASHVllN) reported from Esher, England@virginmedia Shouldn’t I be eligible for a reasonable compensation for paying for a service that I’m not actually receiving?
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PaulineAyres-S/W (@paulineayres) reported from Blackwater, EnglandOmg @virginmedia the worse service you could possible get 😡
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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O2 (@O2) reported@Propertyshe Hi it's us from Virgin Media O2 From what we are sorry for the ongoing issues but from what we can see is that the 2G and 4G coverage is fine however we do not currently have services available for 5G in your area at the moment.
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Don Beech (@Wayne26409326) reported@virginmedia tv not working for 48 hrs happening every other week for the past 6 weeks
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Joseph Adams (@_MeJAdams) reported@virginmedia After the way I’ve been treated and the attempted price gouging and the lies from your complaints, do you think I want to renew. 20 year customer destroyed in 40 minutes. You want to talk more DM me. C-2505261109 is the complaint id if you want to talk properly
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Stranger in a Strange Land (@MVenvyEsq) reported@virginmedia can you please sort out your chat system it's slow slow slow and your reps are not very helpful #VirginMedia
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Jen Smith (@Her_indoors51) reported@virginmedia Thank you but a lovely lady on your customer service spent 40 minutes to fix it for me.
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Wayne Clark (@clarky051180) reported@virginmedia second day of outage on a bank holiday weekend…! (Oh and a half term break)…! Congratulation’s….!👏👏👏👏👏👏🥳
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Blakey (@BlakeyTHFC) reported@virginmedia your support team are useless and I will be taking it further.
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Nick68 (@nickholding01) reported@virginmedia Hi. Trying to help my neighbour again. She has had a text saying she has netflix (not sure why, she is 3/4 of the way through her contract) Can she activate this without an e-mail address as she doesn't have one?
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MaggieW (@maggsfromtnorth) reported@virginmedia Why was I told that the fault at Tooting was going to be 24 hours to fix? And what's the point putting the message on X when you don't have WIFI?????
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🐻 Helen Standen 🐻 (@SkyTedTravels) reported.@virginmedia what's going on with smart TV connection to router, WiFi or wired not working for days.... paying for subscription we can't use?