Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Lindford, Camberley, Farnborough, Walton-on-Thames, Guildford, Aldershot, Horsham, Addlestone, Surbiton, West Molesey, Yateley, Fleet, Dorking, and Woking.

City	Problem Type	Report Time
Lindford	Total Blackout	2 days ago
Camberley	Phone	5 days ago
Farnborough	Internet	6 days ago
Walton-on-Thames	Internet	6 days ago
Guildford	Internet	7 days ago
Guildford	E-mail	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Paul Mackenzie Ross (@pmross) reported 4 minutes ago from Farnborough, England

  @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

• 
  _jarl_ostensen (@psjarlo) reported 9 minutes ago from Guildford, England

  Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia

• 
  Craig Hannan (@CraigHannan4) reported 13 minutes ago from Ash, England

  Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.

• 
  Katie Girdler (@KGirdler) reported 14 minutes ago from Guildford, England

  @virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice

• 
  John Neilson (@flyingjok) reported 15 minutes ago from Camberley, England

  @ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.

• 
  Alison Jane Wilson (@AlisonJaneWilso) reported 16 minutes ago from Camberley, England

  @virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !

• 
  Paul Collier (@Pablocollier) reported 16 minutes ago from Wokingham, England

  @virginmedia Sorry but no. If you can't monitor your own service provision why should I ?

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 20 minutes ago from West Molesey, England

  @SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 23 minutes ago from West Molesey, England

  @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

• 
  PaulineAyres-S/W (@paulineayres) reported 24 minutes ago from Blackwater, England

  @virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔

• 
  Ash まじめ (@ASHVllN) reported 26 minutes ago from Esher, England

  @virginmedia On wired connection I’m getting the same results 431mb download and 30mb upload. I’ve tried to diagnose the issue via your website and it suggested again to send out a technician, so I’ve requested one to come again next Monday 11th.

• 
  Daniel Saunders (@danjsaunders) reported 26 minutes ago from Cobham, England

  @virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.

• 
  Paul Austin (@BagshotTwit) reported 27 minutes ago from Camberley, England

  @virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.

• 
  CM40 (@CM40UK) reported 28 minutes ago from Blackwater, England

  @virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty

• 
  Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 34 minutes ago from West Molesey, England

  @virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?

• 
  Paul Mackenzie Ross (@pmross) reported 45 minutes ago from Farnborough, England

  @virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.

• 
  Will Matthews (@wmatthew) reported 46 minutes ago from Fleet, England

  @virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow

• 
  Katie Girdler (@KGirdler) reported 47 minutes ago from Guildford, England

  @virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!

• 
  Paul Mackenzie Ross (@pmross) reported 50 minutes ago from Farnborough, England

  @virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!

• 
  Paul Mackenzie Ross (@pmross) reported 58 minutes ago from Farnborough, England

  @SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Notts Blade (@Notts_Blade) reported 7 minutes ago

  @Simon_Whale @virginmedia I've still got mine. I told them they would have to collect it as I wasn't able to take it anywhere. They never charged me, or collected it.

• 
  Michelle L-Jones (@maatmouse) reported 8 minutes ago

  @Simon_Whale @virginmedia Never bothered. Just stuck with BT. Expensive but not a bad service

• 
  AndyB (@AndyBtheatre) reported 10 minutes ago

  @Simon_Whale @virginmedia Not disputing experiences with @virginmedia but we've been lucky; broadband was poor - upgrade FOC, don't use landline since it went VoIP - charge removed, cancelled TiVO - accepted my reasons, canx TV, upgrade BB, sent box to return set top - all went through no problems

• 
  left blank (@leftblank111) reported 13 minutes ago

  @Simon_Whale @virginmedia Worst company in the UK. Staff are all idiots. Criminal damage at my house…. Took months to resolve.

• 
  THE Rev. Quantum Bigfoot ♿️ #FLTG OG Anti-RGB OAP (@RevQntmBigfoot) reported 16 minutes ago

  @sephiroth17181 @virginmedia The actual faults were both properties (70 miles apart!) bad power amplifiers along the cable itself underground to the cabinet which required senior network engineers to come out & replace them. Haven’t used them since (2010 was last time) because they dragged feet for so long.

• 
  D (@HopeForTo) reported 17 minutes ago

  @virginmedia We have but over the PO post code area as a whole, it seems to be affecting many customers . Its two issues and its not our equipment its yours.

• 
  Debzy G 🦅🐦‍⬛🦉 (@brummiedebz) reported 17 minutes ago

  @virginmedia @HopeForTo There are people from various areas of the UK telling you that they have a WiFi outage at the same time Service checker confirms it for those who’ve told you. Which means it’s not an equipment issue. It’s a Virgin Media national issue and yet no announcement on here

• 
  James (@Jenno16) reported 21 minutes ago

  So @virginmedia customer service is appalling! Was told I had a default, which they had never made any attempt to contact me about. Called and was told I was up to date and to email to get it removed. They replied to email to say that I had to pay despite being told on the 1/2

• 
  A.Brown (@_DundeePerfect_) reported 22 minutes ago

  @Raphas_Angel_ @virginmedia Imagine that day everyone knows you can Hot Spot your Own Phone or Buy a Data only Sim in case ever need it. I never have a second with no Internet access, but in saying this I cannot remember which year my VM didn't work. Also plenty FREE Wi-Fi places the Benefit Office suggests

• 
  Stephen Hampson (@StephenHampson) reported 23 minutes ago

  @virginmedia Do better for your customers. Take the feedback on board and amend your help pages to include the streaming box. Walk in our shoes and think how you feel when a big company treats you like dirt and still takes your money without a problem.. but you won't .