Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Walton-on-Thames, Woking, Fleet, Farnborough, Aldershot, Ashtead, Guildford, Addlestone, Camberley, Chertsey, Leatherhead, Horsham, and Weybridge.

City	Problem Type	Report Time
Walton-on-Thames	Wi-fi	10 hours ago
Woking	Internet	1 day ago
Fleet	Wi-fi	2 days ago
Farnborough	Wi-fi	2 days ago
Farnborough	Internet	6 days ago
Woking	TV	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Craig Hannan (@CraigHannan4) reported 1 minute ago from Tongham, England

  @virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.

• 
  Will Matthews (@wmatthew) reported 1 minute ago from Fleet, England

  @virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow

• 
  Dan O'Sullivan (@dano_afc) reported 1 minute ago from Frimley, England

  @virginmedia what is going on with your customer service today????? Completely unreachable either on phone, online chat or your abysmal whatsapp service!!! Talk to your customers!!!!!!!

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 4 minutes ago from West Molesey, England

  @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

• 
  Paul Austin (@BagshotTwit) reported 9 minutes ago from Camberley, England

  @virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 16 minutes ago from West Molesey, England

  @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

• 
  Paul Mackenzie Ross (@pmross) reported 16 minutes ago from Farnborough, England

  @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

• 
  Paul Mackenzie Ross (@pmross) reported 16 minutes ago from Farnborough, England

  @GuseensLV @virginmedia Ah man, I’m with ya. 350MB here was fab until 16 days ago. Been “OK” today, had a relatively stable connection but it never crept over 10MB and that was if I was lucky *sigh*

• 
  PaulineAyres-S/W (@paulineayres) reported 21 minutes ago from Blackwater, England

  Omg @virginmedia the worse service you could possible get 😡

• 
  Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 22 minutes ago from West Molesey, England

  @virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?

• 
  Tim Bourne (@TimSBourne) reported 23 minutes ago from Wokingham, England

  @virginmedia I'm sick of explaining this again & again - see previous tweets & msgs to VM. It isn't even noted - yesterday 2nd line support looked at my ticket & said I'm "not receiving any emails" NO NO NO! Just emails with etickets attached, even tho get non ticket emails from same sources

• 
  Craig Hannan (@CraigHannan4) reported 24 minutes ago from Ash, England

  Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.

• 
  Paul Mackenzie Ross (@pmross) reported 31 minutes ago from Farnborough, England

  Dear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!

• 
  Matt Rose (@mattrose18) reported 38 minutes ago from Camberley, England

  @virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues

• 
  Paul Mackenzie Ross (@pmross) reported 44 minutes ago from Farnborough, England

  Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.

• 
  Paul Mackenzie Ross (@pmross) reported 44 minutes ago from Farnborough, England

  @virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!

• 
  Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 46 minutes ago from West Molesey, England

  @virginmedia Internet down in KT12. Any idea when it will be fixed ?

• 
  Katie Girdler (@KGirdler) reported 47 minutes ago from Guildford, England

  @virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.

• 
  Paul Mackenzie Ross (@pmross) reported 56 minutes ago from Farnborough, England

  @virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.

• 
  Ash まじめ (@ASHVllN) reported 60 minutes ago from Esher, England

  @virginmedia On wired connection I’m getting the same results 431mb download and 30mb upload. I’ve tried to diagnose the issue via your website and it suggested again to send out a technician, so I’ve requested one to come again next Monday 11th.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Vicky Leigh (@vickiferris) reported 6 minutes ago

  Go back to customer services and also for a call - i spent an hour on tuesday on the phone so would appreciate them calling me as they are the inconsistent party who change their story every time I speak to them. (7) @virginmedia

• 
  GLH (@GarryHines4) reported 8 minutes ago

  @virginmedia Lovely. Broadband down yet again. What a company you are. Almost like you are taking money under false pretences. And guess what…. nobody answers the phone🤬

• 
  DÏE BLUE BARON (@duke_olaf) reported 13 minutes ago

  @virginmedia You’re charging me £52 a month and I can’t use my service absolute criminals

• 
  Skids (@drdjmarks) reported 17 minutes ago

  I've had half a dozen or so emails from @virginmedia in the last 6 months offering me a new hub at no extra cost. Each time I'm asked to click the link to order, but each time it merely takes me through to my current service status with no option to order? Extremely annoying.

• 
  Matt (@mjpenn7) reported 19 minutes ago

  @DuggyStand @virginmedia @TruthTalkingMav Still appears to be an outage😕

• 
  michael albertina (@scoggs70) reported 20 minutes ago

  @virginmedia If I don't it will never be resolved, so please do. As I am missing services I can only presume I will be refunded an acceptable amount for my inconvenience? I still await my refund from December when I was without service for 5 days?

• 
  trev (@tfd1977) reported 23 minutes ago

  @virginmedia service is getting worse by the day nearly a month now and still broadband keeps dropping..apparently engineers are fixing the problem! Every few days get a message saying fixed then next day down again…sick and tired and crap service

• 
  Richard Susskind (@richardsusskind) reported 24 minutes ago

  Anyone got any advice on how to get @virginmedia to help solve a problem? My WiFi and TV have not been working since Thursday and I am told the outage in the area may not be fixed until Tuesday. Hard to accept.

• 
  Basquildol 💙 (@basquildol) reported 25 minutes ago

  @virginmedia Now it’s 3 and a half hours without a proper response on the DM thread, anyone there online who can help? Thanks

• 
  Suz (@scoobiesue82) reported 31 minutes ago

  @virginmedia It is default to audio descriptive so I change it to Original Dolby Audio both via the context (…) and pressing down and along to audio & subtitles but it’s not changing anything even though it appears to select what I want