Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Fleet, West Molesey, Aldershot, Leatherhead, Camberley, Addlestone, Godalming, Ashtead, Guildford, Horsham, Farnborough, Woking, Walton-on-Thames, Weybridge and Dorking.
| City | Problem Type | Report Time |
|---|---|---|
 Fleet |
TV | |
| West Molesey |
Internet | |
| Aldershot |
Internet | |
| Leatherhead |
Internet | |
| Camberley |
Internet | |
| Addlestone |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia no fault on your site…. but I’m reconected now. I will make a note of how many times it goes down over the next couple if days
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Oliver Reid
(@Eggybread18) reported
from
Ash, England
@virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!
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Sowmya Mukund
(@SowmyaMukund) reported
from
West Molesey, England
Virgin media disasters! WIFi & Tv services are full down, unable to work from home 😡
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Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
On the phone for an hour. SORT YOU CUSTOMER SERVICE OUT! #CustomerExperience #CustomerService #virgin #virginmedia #Loyalty
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Message says service will resume at 10.15 but we’ve had these messages every day & still nothing.....
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Chris Shepherd
(@shepherd_1972) reported
from
West Molesey, England
@virginmedia I take it service is up the wall again. !!! Been so temperamental today it been to frustrating. Seriously thinking about leaving again. Worst thing you don’t inform your customers and your service status tool is so crap since it’s always green and working fine
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Still no service......
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Jo McGowan
(@guildfordjo) reported
from
Guildford, England
@virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊
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Ady
(@GoFastAdy) reported
from
Fleet, England
@virginmedia my Internet is down in fleet hants any idea when this will be fixed 🤔
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Alex Buchanan
(@AlexBuchanan3) reported
from
Guildford, England
@virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia No my WiFi was stopping and starting , Iv never signed in
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Cleo Sharp
(@Shotgooner) reported
from
Aldershot, England
@virginmedia I have constant problems the Wi Fi signals only 2 meters customer service is awful why is this problem continue box Formerly an NTL Customer.A new hub wold be useful,Call Centre does not communicate.A visit from your Man in a Van would be useful!! Await a reply wors
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Ed Vokes-Mclean
(@EJVMcLean) reported
from
Farnborough, England
@virginmedia is on demand and catch up showing faults as mine is not working again been playing up for two weeks now Gu14 9 area
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Ady
(@GoFastAdy) reported
from
Fleet, England
@virginmedia not even a reply = customer support 🙄
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Martin Rowan
(@martinrowan) reported
from
Wokingham, England
@dowenb @highlight If you’re using Virgin Media cable then this isn’t the same technology as the rate adaptive technology used in ADSL and VDSL, so you don’t have a sync speed to monitor. One issue you can have with Cable can be an increase in latency especially under load.
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Max Hurst
(@MAXLOTUS) reported
from
Guildford, England
@virginmedia Thinking of moving you phone and broadband to virgin media, DON'T do it, life is to short and their customers service is shit! #virginmedia #shitservice
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Max Hurst
(@MAXLOTUS) reported
from
Guildford, England
@virginmedia I have just spoken with your complaints department who were very helpful, after spending hours talking to your offshore customer services who were useless, my complaint ref number is COM103338415 if you wish to help!
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia No I see nothing , I’m a mere customer , it’s all ok now
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Alice
(@alicebees1) reported
from
Esher, England
@virginmedia Hi! Our WiFi is constantly dropping out and not working even when the lights on the box look fine. And it can’t even reach around the whole house and it’s definitely not a big house! Is there any way you could sort it out as it has been a problem for a while. Thanks.
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Becky Morrish
(@BeckyMorrish13) reported
from
Camberley, England
Urgh @virginmedia are naff completely incomatant staff giving completely the wrong information and now won’t let me cancel awful service I’m now looking to @skyuk to give me a better service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Carla Ardis
(@Carla_Ardis) reported
@virginmedia Please, answer my question. If I chat with you, would you be able to make the installation happen? Because so far, you were only able to tell me silly excuses about why you weren't able to do the work. After 3 months, there are no excuses. I want the problem to be solved.
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Dr Carla Ardis
(@Carla_Ardis) reported
@virginmedia Should I go through the whole story with someone else our will they have all the details and they'll be ready to solve the problem?
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Stuart Macey
(@stuartmacey) reported
@virginmedia why did I ever sign up for your services. You failed to port a number over and then you customer service agent told me I had done something wrong. She then lied to me about sorting it out just to get me off the line and now my number has been disconnected from EE.
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Michael Coates
(@MickyCoates) reported
@virginmedia Any known problems in the LS14 area? Internet has been up and down all evening
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Stuart Macey
(@stuartmacey) reported
@virginmedia Over to you Virginmedia to resolve the issue.
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Jim Davies
(@JimDaviesPhoto) reported
@virginmedia Fix estimate 13/11/21 ar 12:45pm How is it possible these days to have an outage that lasts more than 24 hours?
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⚫ Tony Clifton
(@bobbychariot) reported
@virginmedia Thanks. Only ever been at one address for whole 15 years but when I was acutely ill the credit union down the road collected my disability benefits and paid the bills until 2019 when that service shut by government cuts - engineer was sent to collect kit from there...
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Andy Cunningham
(@WorldChamps89) reported
@virginmedia I pay you £1200 a year to make my life easier and you continue to make my life hell. My wife, kids, alarm company, energy provider all hate me because of you. 300mb’s of speed I’ve got and it’s rubbish. No point giving out lots of signal if the signal is shite.
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Fozzworth Twitchington III
(@FozzyTwitch) reported
@virginmedia No known issues but the connection has had problems all week. Down completely on Tuesday, had to restart my router 3 times yesterday and getting very low/inconsisten speeds today.
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susan Cummings
(@suzyliha) reported
@richardbranson @nicolareindorp @Crisis_Action I'm appalled that virgin media, under the guise of changing fibres ( whatever that means) are disconnecting landlines then charging customer's £35 to reconnect! My 84 year old dad & the 78 year old mother of a friend has had this happen in the past week! Get it sorted Branson!