Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Farnborough, Guildford, Camberley, Fleet, Dorking, Aldershot, Addlestone, Chertsey, Yateley, Lindford, Walton-on-Thames, and Horsham.

City	Problem Type	Report Time
Farnborough	Internet	9 hours ago
Guildford	TV	7 days ago
Guildford	Internet	7 days ago
Camberley	TV	8 days ago
Fleet	Wi-fi	9 days ago
Dorking	Internet	10 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Matt Rose (@mattrose18) reported 7 seconds ago from Camberley, England

  @virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 2 minutes ago from West Molesey, England

  @SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option

• 
  John Neilson (@flyingjok) reported 3 minutes ago from Camberley, England

  @ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.

• 
  CM40 (@CM40UK) reported 6 minutes ago from Blackwater, England

  @virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.

• 
  Paul Mackenzie Ross (@pmross) reported 7 minutes ago from Farnborough, England

  @Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr

• 
  CM40 (@CM40UK) reported 10 minutes ago from Blackwater, England

  @virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty

• 
  Paul Mackenzie Ross (@pmross) reported 21 minutes ago from Farnborough, England

  Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?

• 
  Callum Penny (@callum_penny) reported 21 minutes ago from Fleet, England

  @virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code

• 
  Dom O'Riley (@domoriley) reported 23 minutes ago from Esher, England

  @virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia

• 
  Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 43 minutes ago from West Molesey, England

  @virginmedia TV and internet down in KT12. Went off at once about 10 min ago. Anyone else experiencing this?

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 44 minutes ago from West Molesey, England

  @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

• 
  Daniel Evans (@ChavdogEvans) reported 45 minutes ago from Farnborough, England

  @virginmedia my wifi seem to keep dropping out is there issues with it at the moment

• 
  Natasha Gorrie (@tashaj1984) reported 45 minutes ago from Farnborough, England

  @virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process

• 
  Kirsty Nunn (@kirstyrosenunn) reported 49 minutes ago from Guildford, England

  Hey @virginmedia @virginhelp can you have a look at your wifi service in the Guildford area? It’s been patchy for weeks, now have had no connection on any device for the past 24 hours; as someone who works and studies from home a lot, this is quite worrying and frustrating

• 
  CM40 (@CM40UK) reported 50 minutes ago from Blackwater, England

  @virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!

• 
  Lee James (@winetaff) reported 54 minutes ago from Esher, England

  @virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice

• 
  Katie Girdler (@KGirdler) reported 58 minutes ago from Guildford, England

  @virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.

• 
  Paul Mackenzie Ross (@pmross) reported 59 minutes ago from Farnborough, England

  Dear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!

• 
  Paul Mackenzie Ross (@pmross) reported 59 minutes ago from Farnborough, England

  Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.

• 
  Daniel Saunders (@danjsaunders) reported 60 minutes ago from Cobham, England

  @virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Albert Eee (@PtieaPmnepwhwj) reported 6 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_Best_IPTV51 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Paul Greenwood (@PaulGr1969) reported 9 minutes ago

  @virginmedia i havent reported anything if i lose anything virgin is going to be in trouble

• 
  D.M.H (@Dylanhunt27) reported 11 minutes ago

  Might have the worse virgin media internet on the planet, goes off every ******* second. Awful.

• 
  johnhughes (@JFab208) reported 16 minutes ago

  @virginmedia @CliveR39 In the mean time you could go and watch the matcb in person despite the fact we’ve paid for a tv service you’re not providing

• 
  Gram (@Gram7070707070) reported 21 minutes ago

  @Carolestfc1 @virginmedia Worst company I have ever dealt with and it's not even close. They'll screw your credit rating by mistake and never, ever fix it. They'll hang up on you, the staff don't put notes on accounts and you have to tell the same story to 20 different disinterested call centre staff.

• 
  A.Brown (@_DundeePerfect_) reported 21 minutes ago

  @virginmedia Read things accurately I never said that I do. I would not be mad enough to think I can run a Game and Stream a Picture in 4K using wifi... I don't use wifi in the house at all, TVs and PC are wired, only my Mobile connects to wifi but only to save Data when at Home.

• 
  Amy (@AmyDonalson_X) reported 23 minutes ago

  @virginmedia please explain to me how after my package ran out and I renewed with a different package in JULY it’s taken 3 phone calls, 5 online conversations and 4 different bill amounts for September/October to still have no resolution or idea how much my next bill will be??

• 
  Pete (@PeteNCFC1862) reported 25 minutes ago

  @Derek959Derek @RayJones34 All the big 3 providers do it via the Good Things Foundation, apart from EE and BT who have there own arrangements for helping with data poverty. These help people on benefits so official status and a NI number is needed . Virgin Media O2 Vodaphone 3 do it via Databank .

• 
  Tilal Manzoor (@tilalx) reported 27 minutes ago

  Hi @virginmedia, I've been without Internet & Landline services for 5 days, everyday am assured someone is fixing the service. Nobody comes, help desk have no information where the engineer is or why they don't show; Everyday I am told to be patient. Pls remedy this failure

• 
  Alan Roberts (@AlanRob68902430) reported 29 minutes ago

  @alexand979677 @virginmedia grounds to terminate the contract folks