Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (25%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Woking, Ashtead, Godalming, Camberley, Bagshot, Guildford, Leatherhead, Weybridge, Chertsey, Aldershot, Walton-on-Thames, Farnborough, Fleet, Addlestone and Surbiton.
| City | Problem Type | Report Time |
|---|---|---|
 Woking |
Internet | |
| Ashtead |
Internet | |
| Woking |
Internet | |
| Godalming |
Wi-fi | |
| Camberley |
Internet | |
| Camberley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia Internet down in KT12. Any idea when it will be fixed ?
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gonzo
(@pears0) reported
from
Camberley, England
@virginmedia We are sorry you are still waiting to be connected to one of the team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems. This may mean a delay in being transferred to one of
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
Everyday this week and again today @virginmedia has stopped working… constant resets and in some cases down for 3-4 hrs at a time which is preventing work, training, education & entertainment! Come on #Virgin sort your reliability out pse
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Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia Yes but it just tells me to check my hub. TV has gone down as well so it looks like a cable issue and not internet. It’s not telling me anything else. Please can you check. Post code is KT12 3. And I’m not the only one !
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DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia Upgraded to volt500 from 350 and speed haven’t changed now 3 weeks despite your engineer changed the hub him self still same shame I been loyal customer for the last 13 years
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Nick Batch
(@WashedBatch) reported
from
Guildford, England
Does anyone know a broadband provider which does same day setup Or fast setup? Virgin media keep letting me down with it and have useless support…
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jox
(@Jotwinn) reported
from
Cobham, England
@libertyglobal I use virgin media wifi and broadband have been a customer for little under a year now and have spent all day on the phone with them I am a priority customer as I have medical equipment that needs wifi to transmit readings to hospitals and they said they would
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Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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Ash まじめ
(@ASHVllN) reported
from
Esher, England
@virginmedia Shouldn’t I be eligible for a reasonable compensation for paying for a service that I’m not actually receiving?
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Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia TV and internet down in KT12. Went off at once about 10 min ago. Anyone else experiencing this?
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia can’t even set up hub properly. 3 weeks since I upgraded my speed and I receive still the same but they keep insisting (we made changes will approve by tomorrow) REALLY!!! Is technical support think we are so stupid. Get a grip @virginmedia next stop complaints
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Paul Riddell
(@shombell) reported
from
Ash, England
@vmbusiness total loss of internet service again in GU12 area. Becoming a regular occurrence, almost weekly!
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gonzo
(@pears0) reported
from
Camberley, England
@virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?
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Wendy Earle
(@wearliegig) reported
from
Guildford, England
@virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.
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Ash まじめ
(@ASHVllN) reported
from
Esher, England
@virginmedia On wired connection I’m getting the same results 431mb download and 30mb upload. I’ve tried to diagnose the issue via your website and it suggested again to send out a technician, so I’ve requested one to come again next Monday 11th.
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Dan
(@danpowelldjp) reported
from
Esher, England
@virginmedia thanks, has been 3 hours now and no fix - just going round in an endless loop.
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia Of course no change.. nothing has been done..? How can I speak to someone, anyone at Virgin media? I can’t even cancel my contract on line.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris
(@crease__chan) reported
@virginmedia how long is it going to take for your engineers to fix the broadband in the WA11 area, it's been almost 3 MONTHS that there's been an outage. i can't believe the amount of times that i've had to call to complain at how bad these speeds are... 3 MONTHS!!!!!!!!!!!!
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Robert Woodward
(@RobWoodTW) reported
@virginmedia Worst company selling 1gig fiber to new customers £62 but long lasting customer me pays over £70 for m100 that doesn’t even hit the guarantee 50mg and upload 0.07 for a streamer....stop advertising to gamers & stealing! Rude outsourced team #sortmyinternetout #fraud
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Robert Woodward
(@RobWoodTW) reported
@virginmedia day 245 of paying over £70 for M100 line that only hits 5mb download & 0.07mb upload. The service is beyond bad and the tech team is even worse. They gave me £5 credit though. #joke #virginmediadown #fraud
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Loabi
(@loabi_retriever) reported
@virginmedia The Community Help Forum is full of people saying they have the same issue with fake Norton and McAfee renewal issues. This is NOT a technical issue for end users. Its Cust Service issue as far as end users are concerned. It’s VMs network security that is letting this stuff in
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Trevor Hart
(@Trevor_Hart93) reported
@virginmedia Nope still the same problems as before non stop disconnecting all day long
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Neil
(@Daybrookexile) reported
@rbigtezza @virginmedia I’ve been a customer for over 20 years as well. Richard Branson wants to go to Mars, yet his company can’t rectify it’s mistake!
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Darren Nash
(@daznash) reported
@soilsitheoir @virginmedia So bad
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Tomi
(@tomitokics) reported
If you ever think its a good idea to get service from @virginmedia ... DON'T!
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Laura Morris
(@laukin) reported
@virginmedia I don’t think it’s acceptable! Nothing on a forum will help. My husband used to be an engineer for you and knows that it’s either the hub itself or it’s an external problem. We’ve called and had diagnostics done on the phone and they’re saying there isn’t a problem, when clearly
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Matthew Clifton
(@MatthewAClifton) reported
Nottingham. Area 30 down yet again @virginmedia! You are reliably unreliable. Pathetic internet service.