Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU2 and GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Camberley, Horsham, Guildford, Farnborough, Walton-on-Thames, Woking, Aldershot, Fleet, Crowthorne, Surbiton and Godalming.
| City | Problem Type | Report Time |
|---|---|---|
 Camberley |
Internet | |
| Horsham |
Total Blackout | |
| Horsham |
Internet | |
| Guildford |
||
| Guildford |
Internet | |
| Farnborough |
Phone |
Community Discussion
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Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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fiona khan
(@fleekhan) reported
from
Esher, England
Finally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩
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Lee James
(@winetaff) reported
from
Esher, England
@virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia having problems with internet in GU14. Will this be resolved soon
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Nico Cary
(@nicocary) reported
from
Cobham, England
. @virginmedia any chance you can install fibre line for my buisness that’s now 2 months delayed! 😢 Over 180 emails sent / over 12 hours on support calls going round in circles. You did manage to take payments however for these months of no internet! 🥴 #virginmedia
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Will Headley
(@WillHeadley1) reported
from
Esher, England
@virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.
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Martyn Jones
(@TheonlyJonesy) reported
from
Fleet, England
@virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!
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PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
@virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔
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fiona khan
(@fleekhan) reported
from
Esher, England
@virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!
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Nico Cary
(@nicocary) reported
from
Cobham, England
@joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩
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Paul Austin
(@BagshotTwit) reported
from
Camberley, England
@virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.
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James McFadden 🎮
(@McFadden1985) reported
from
Camberley, England
My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣
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PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
Omg @virginmedia the worse service you could possible get 😡
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Send, England
@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
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Gabriella d'Aprano
(@GabsdAprano) reported
from
Esher, England
@virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.
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Will Matthews
(@wmatthew) reported
from
Fleet, England
@virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow
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PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
@virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains
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Paul Austin
(@BagshotTwit) reported
from
Camberley, England
@virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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PM
(@philmck74) reported
@virginmedia Once again @virginmedia legendary poor customer service strikes again, spent nearly 2 hours trying to set up DD in July, assured it had been set up for the 15th of the month. No payment taken Aug, now hit with two months DD , tried to take it today…clearly not set up for 15th🤬
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Ruth Ibegbuna
(@MsIbegbuna) reported
@virginmedia I have a marker affecting my credit rating from interactions with your team. I'm so done with Virgin Media. Awful.
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Robbie Rowe
(@zandook) reported
@virginmedia Ah, it seems to be alright now. It wasn't that big of a problem, I just didn't understand why the TV guide on the TV didn't say Emmerdale at 7 yesterday or why online it didn't seem to say, though that was on the Rte website I had checked. I'm in Leinster. I hope that helps.
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Vicki
(@vickiamico) reported
@virginmedia This was the reply I got , 1hour 45 mins ago …. “Sorry you are dissatisfied with our service. Lets get someone to help you with this as quickly as we can. “
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Aitcha Vanderzooi
(@AitchaVanderzoo) reported
@virginmedia been on the phone waiting for over 30 mins now. No indication of where I am in the queue…. NO customer service
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Craig Woodroffe
(@CraigWoodroffe) reported
@virginmedia Hello. U press watch, the screen buffers then you go back to the option to play/watch. Very very poor all round!!
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RossSis
(@Ross_sis14) reported
@virginmedia Service checker says all fine, but it hasn't been for over a week.
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Nadia Lanitis
(@Nadia_Lanitis) reported
@virginmedia Yes apparently waiting to a permit from the local council. No one is clear. Keep transferring me to different irrelevant departments. Such a shame the customer service levels drop so badly once you have a customer locked into a contract
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Teresa Bailey
(@CuttsTeresa) reported
Hey @VirginMoney why are you sending me emails about my partner's account addressed to him? Is it because he changed his address to the same as mine and I once had a Virgin Media account? Bit of a privacy issue?
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Joy
(@joygrey16) reported
@virginmedia Thank you for explaining, however, surely the customer would be noticed of a Technician visit is cancelled. Nevertheless, let’s see how the visit goes on Wednesday!