Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Dorking, Woking, Addlestone, Walton-on-Thames, Fleet, Farnborough, Aldershot, Ashtead, Guildford, Camberley, Chertsey, Leatherhead, Horsham, and Weybridge.

City	Problem Type	Report Time
Dorking	Internet	1 day ago
Woking	TV	3 days ago
Addlestone	Wi-fi	3 days ago
Walton-on-Thames	Internet	4 days ago
Walton-on-Thames	Wi-fi	5 days ago
Woking	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Paul Mackenzie Ross (@pmross) reported 1 minute ago from Farnborough, England

  Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.

• 
  Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 4 minutes ago from West Molesey, England

  @virginmedia TV and internet down in KT12. Went off at once about 10 min ago. Anyone else experiencing this?

• 
  _jarl_ostensen (@psjarlo) reported 4 minutes ago from Guildford, England

  @virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.

• 
  Daniel Evans (@ChavdogEvans) reported 9 minutes ago from Farnborough, England

  @virginmedia my wifi seem to keep dropping out is there issues with it at the moment

• 
  Mark in Hants 🇪🇺 🇬🇧 🇺🇦 (@markinhants) reported 10 minutes ago from Aldershot, England

  @virginmedia I’m asking your team whether they want to do anything to match that to keep a customer but I keep connecting someone new & around I go again. Happy to DM or take a call from someone

• 
  Wakeford Fireplaces (@WakeFireplaces) reported 12 minutes ago from Send, England

  @virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!

• 
  DimiD (@DimiD35089880) reported 18 minutes ago from Camberley, England

  @virginmedia can’t even set up hub properly. 3 weeks since I upgraded my speed and I receive still the same but they keep insisting (we made changes will approve by tomorrow) REALLY!!! Is technical support think we are so stupid. Get a grip @virginmedia next stop complaints

• 
  Gabriella d'Aprano (@GabsdAprano) reported 19 minutes ago from Esher, England

  @virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 41 minutes ago from West Molesey, England

  @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

• 
  Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 45 minutes ago from West Molesey, England

  @virginmedia Yes but it just tells me to check my hub. TV has gone down as well so it looks like a cable issue and not internet. It’s not telling me anything else. Please can you check. Post code is KT12 3. And I’m not the only one !

• 
  Becky Morrish (@BeckyMorrish13) reported 45 minutes ago from Camberley, England

  Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?

• 
  John Neilson (@flyingjok) reported 46 minutes ago from Camberley, England

  @virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact

• 
  Katie Girdler (@KGirdler) reported 46 minutes ago from Guildford, England

  @virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.

• 
  Paul Collier (@Pablocollier) reported 47 minutes ago from Wokingham, England

  @virginmedia Patchy. And the weekends enquiry regarding possibly upgrading... Non existent service.

• 
  Peter ***** (@hoarp001) reported 49 minutes ago from Fleet, England

  @virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?

• 
  Paul Austin (@BagshotTwit) reported 49 minutes ago from Camberley, England

  @virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?

• 
  James McFadden 🎮 (@McFadden1985) reported 50 minutes ago from Camberley, England

  My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣

• 
  Craig Hannan (@CraigHannan4) reported 51 minutes ago from Ash, England

  Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.

• 
  CM40 (@CM40UK) reported 52 minutes ago from Blackwater, England

  @virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty

• 
  Paul Mackenzie Ross (@pmross) reported 60 minutes ago from Farnborough, England

  @SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  GingaGill💙👩🏻‍🎓😷  (@GingaGill) reported 1 minute ago

  @PeteUK7 @virginmedia Yep…experienced issues with Santander & Portsmouth water co. The latter wanted to speak to account holder to confirm closure ! The former insisted my father had made changes to his online banking; a bit tricky really as he was dead& they didn’t have any internet. Total nightmare

• 
  glazersout (@siralexisared) reported 1 minute ago

  @LucyProxxyfox @O2 @virginmedia Good luck with a complaint Lucy, mine is nearly 5 months old after O2 cancelled an iwatch contract incorrectly and stuck an arrangement to pay on my credit file, which stays for 6 years. About to go to the ombudsman

• 
  Spike Lawson (@SpikeLawson1) reported 4 minutes ago

  @virginmedia What is it with the total indifference shown by virgin media? Service is down and we get three different timescales to fix it! They have obviously forgotten that we customers pay for their company

• 
  Nick Burgin - Horror Writer (@burgs2010) reported 7 minutes ago

  With @virginmedia still being down for many people (2 weeks now), how many customers are they about to lose to @EE or @skytv ?

• 
  Rebecca (@RumouredRebecca) reported 10 minutes ago

  @virginmedia No thanks. We are switching to Sky in 12 days. The bill is extortionate and the service abysmal. Appreciate the message though

• 
  Corax (@Refan80) reported 11 minutes ago

  @virginmedia Care to give a reason reason for the outage today? 28/05/2026. Est fix of 5:05 pm and no concrete reason why is not acceptable as that wipes a whole day of work for those who wfm. Transparency and actual details shared with your customers would be nice.

• 
  john campbell (@John_M_Campbell) reported 12 minutes ago

  @virginmedia any idea why you cancelled my subscription last night at midnight when I renewed my contract a fortnight ago? Terrible service here, get it sorted!

• 
  GB Food Finder (@britfoodfinder) reported 16 minutes ago

  @LivThms @virginmedia That’s terrible. I find it quite unbelievable that @virginmedia will not accept this is a widespread problem and are not even admitting so, let alone try to resolve it for us all. How can we be expected to remain customers without the means to access our accounts?

• 
  Kelli Jayne Nunez (@JayneNunez11) reported 17 minutes ago

  @keithward329 @virginmedia Depends. Auto replies are usually garbage, but the real issue is no human loop. We set up Replymer to catch mentions, then still route the messy ones to a person.

• 
  Jessica Louise (@jessica54599486) reported 23 minutes ago

  @PeteUK7 @virginmedia When my dad died i had to cancel his holiday, they accidentally sent me there internal conversation which was them discussing not telling me about the death policy (which would give a full refund ) and to only offer a refund on the deposit. Companies are awful