Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU1 and GU2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Camberley, Horsham, Aldershot, Farnborough, Ashtead, West Molesey, Leatherhead, Woking, Walton-on-Thames, Weybridge, Guildford, Fleet, Addlestone, Dorking and Godalming.
| City | Problem Type | Report Time |
|---|---|---|
 Camberley |
Internet | |
| Camberley |
Internet | |
| Horsham |
Wi-fi | |
| Aldershot |
Internet | |
| Farnborough |
Internet | |
| Ashtead |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Kevin McLoughlin
(@Kev_McLoughlin) reported
from
West Molesey, England
I move house and seemingly return to dial-up. @virginmedia guy was a man looking for a problem and probably saw a solution getting in the way of an easy day. @bt_uk say 2 weeks to £50 activation even though cables already in and I’m self-installing and it’s only 3-7mb !!!! 😠
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Anthony Cole
(@ACLondon) reported
from
Chobham, England
@virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia deny one of the passwords I gave is correct. Their systems are appealing. As is customer service. Don't use Virgin Media. No good reasons for why their practices are in place.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia you really don't understand the concept of customer service
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jack
(@charliehart1985) reported
from
West Molesey, England
@virginmedia still having issues with Netflix still not working on my tv
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David Howorth
(@dhoworth1) reported
from
Esher, England
@virginmedia Still no broadband and no communication. Why do I the customer have to chase you to get an update. Why do you not contact me - email/call etc #poorcustomerexperience
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia @Virgin_Victoria For a start my phone keeps coming up as no service available and your csa says I need a new sim card,!!!! WiFi in my flat is rubbish and keeps dropping out. They won't come out to look. Have complained 10+ times but no one cares. So after 20+ loyalty to your company I expect more
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Bill Adams
(@theworstbill) reported
from
West Molesey, England
@Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@virginmedia I have had no broadband for nearly 24hrs, an area issue apparently and you have a fix time of 03/02/20!!! #nothelpful #peedoff
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John Neilson
(@flyingjok) reported
from
Camberley, England
@dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
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James Snyder
(@StJamesofFleet) reported
from
Fleet, England
@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia Truthfully, your engineers are hopeless. WiFi is not working properly throughout the flat and I pay you lots of money for a bad service..
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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Jack Holliday
(@JHollid) reported
from
West Molesey, England
@GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia so I called up to discuss my package I literally wonder who you employ so so unhelpful not rude just unhelpful , plan b find a new package myself
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia how do I cancel a subscription on one on my boxes , also do you offer discount with a defence discount card
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia They are not much help , I’ll look around first see if there are better deals
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Prebble
(@realBenPrebble) reported
@virginmedia @TwoPaddocks Currently been waiting 2 days on whatsapp- you keep asking me if I’m still there and requiring input to stay in the queue whilst never being there yourselves. What an absolute joke.
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Reggie
(@Tetfordtweeter) reported
@rodwhiting @virginmedia We totally gave up on this company as their customer service sucked for the entire duration of their contract. They lied, ignored, tried to browbeat to name just a few exchanges. Would never use them again ever @virginmedia
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Dan Ludlow
(@nptweetings) reported
@pipmadeley If you re-contract, rather than just continuing past your current one, the price increase is less steep. But, as you're not getting a good broadband service, I can't fault you wanting to switch supplier. Is Virgin media available in your area (if the phone line is buggered)?
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Benjamin Averis
(@bjave) reported
@virginmedia Ok. But they just say ‘systems says it’s being worked on’ I’m trying to understand is it ever going to be sorted? I can’t keep waiting for the service and having regular delays. I need more reassurance it will be installed soon. Is there a way to find out the engineering truth?
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Paddy Gillen - Podcast Dad
(@HaggisPaddy) reported
For context, as someone who has their own internal network run off a virgin media router, and I can see exactly how many times it goes on and off over the past week? This is HOURS before VM texts to say "oh hey, we're having issues, soz".
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Mykle
(@Mikeuccino) reported
Wow! @virginmedia total outage and won’t be fixed for 4 days! Trying to ring them to discuss this doesn’t get me anywhere! Let me know how to contact you to a actual person!
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¶ Adam J Wall 🇬🇧
(@walderston) reported
@virginmedia Yes the issue if your firmware on the hub 4. No area issues… you need to fix it asap as I can only get 50 down on a 1Gig connection
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Moony
(@P12Moony) reported
@virginmedia And calculating increases via a 'formula' is not consideration/balance of any issues...it is a formula using the highest of inflation figures and still more on top. Wages are not set by this highest figure, are they? Greed...darned greed!
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chris Griffin
(@spirituk) reported
@virginmedia so. I’ve still got a red light on my box despite a hard reset. Doesn’t seem to affect the internet signal as such. Seems poor all the time anyway. But is this an issue?
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Ben Prebble
(@realBenPrebble) reported
@virginmedia @TheBHF @O2 Currently been waiting 2 days on whatsapp- you keep asking me if I’m still there and requiring input to stay in the queue whilst never being there yourselves. What an absolute joke.