Virgin Media outages and service status in Guildford, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Guildford, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Jun 16, 10:27 AM GMT+1.
- Internet (50%)
- Wi-fi (27%)
- TV (9%)
- Phone (9%)
- Total Blackout (5%)
The latest reports from users having issues in Guildford come from postal codes GU1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Guildford, England
The most recent Virgin Media outage reports came from the following cities: West Molesey, Yateley, Fleet, Guildford, Walton-on-Thames, Farnborough, Camberley, Dorking, Woking, Addlestone, Aldershot, Ashtead, Chertsey, Leatherhead, and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 West Molesey
|
Phone | 2 days ago |
|
Yateley
|
Total Blackout | 3 days ago |
|
Fleet
|
Internet | 4 days ago |
|
Guildford
|
Internet | 4 days ago |
|
Walton-on-Thames
|
Wi-fi | 5 days ago |
|
Walton-on-Thames
|
Internet | 5 days ago |
Nearby cities with recent reports
2 recent signals
1 recent signals
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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DimiD (@DimiD35089880) reported from Camberley, England@virginmedia can’t even set up hub properly. 3 weeks since I upgraded my speed and I receive still the same but they keep insisting (we made changes will approve by tomorrow) REALLY!!! Is technical support think we are so stupid. Get a grip @virginmedia next stop complaints
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Paul Riddell (@shombell) reported from Ash, England@vmbusiness thanks for NOT INFORMING your business customers about a known outage that has been a fault since FEB 1st. Paying you for 1gb broadband and I simply cannot run a business with this type of service. Will look to cancel my service asap. You are clowns in disguise!!
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CM40 (@CM40UK) reported from Blackwater, England@virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.
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John Neilson (@flyingjok) reported from Camberley, England@virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?
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Patrick Smith (@P4TTL) reported from Chertsey, England@virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.
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Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported from Farnham, England@virginmedia it’s gone past the estimated 6.50pm that my internet would be up and running after 2 days of no internet. It’s still not working and you haven’t sent an update! Why is it taking so long? I want a refund!!!!!
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Sue Crayden (@CraydenSue) reported from Leatherhead, England@virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!
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Paul Austin (@BagshotTwit) reported from Camberley, England@virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Called yesterday PM: engineer tested the line, said there were network issues despite status page saying to the contrary. Was told you were fixing the issue but today is day 15 and no BB since ~15:30 yesterday. I have to go to the office, no choice. Poor/no BB = risk my health 🙁
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Craig Hannan (@CraigHannan4) reported from Ash, EnglandHi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.
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CM40 (@CM40UK) reported from Blackwater, England@virginmedia Sadly I am not, as I have never any compensation for the lost of my connection, I lost Wi-Fi for about hour yesterday but as normal virgin media are not up holding its guarantee. I an@self-employed and the one thing I rely on is my internet connection.
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DimiD (@DimiD35089880) reported from Camberley, England@virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted
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Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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Lee James (@winetaff) reported from Esher, England@virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice
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Matt Rose (@mattrose18) reported from Camberley, England@virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues
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Katie Girdler (@KGirdler) reported from Guildford, England@virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice
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Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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PaulineAyres-S/W (@paulineayres) reported from Blackwater, England@virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains
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Natasha Gorrie (@tashaj1984) reported from Farnborough, England@virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Darren Coomer (@coomerdarren) reported@virginmedia Why ? I've resolved the issue I had myself O2 have been absolutely useless & now you want to help please don't reply to this.
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Nala100577 (@Nala100577) reported@virginmedia @RobNoonan007 Its a total blackout now too - its not the tv
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Carl swift (@Darry0012) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_PRO_IPTV16 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
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Adele Grange (@GrangeAdele) reported@virginmedia @CLangley16 @virginmedia I’m the same, this has been on and off now for weeks! I pay a fortune each month and never get a week where there is no issue. I was supposed to get a discount before and it was never processed off of my monthly bill
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Danny Morris (@danny_9_morris) reported@virginmedia your internet is a joke, for the past 2 days I’ve had intermittent internet where it drops out for no apparent reason. It’s effected me working from home & tonight has mean I’ve missed 3 goals in the France c Senegal game. Your app says no issues but clearly there is
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JS (@SweeneyJoanne) reported@virginmedia @virginmedia you haven’t responded to my message from 3 days ago, horrendous customer service!!
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Lynne (@lynne_thomson2) reported@PaulMcDade7 @virginmedia Seems like the whole of Clackmannanshire is down
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ARYA (@lfcaryaa) reportedAn utter clown show from @virginmedia and @tntsports @rugbyontnt for messing up coverage again. Timeless errors. #BATvEXE #PremRugby
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glam2506 (@glam1961) reported@virginmedia hi, I cancelled my service with you on 28th May as I’m now out of contract & I keep getting emails saying I owe you money? My last payment was May so please explain this.
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jason (@Jason29wctb) reported@virginmedia All they say is need a engineer and I tell them no but send them any way knowing they can't fix it ,if I cancel £1600 ,even tho it's illegal to hold me I a contract with a service that's not fit for purpose