Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Woking, Guildford, Farnborough, Camberley, Fleet, Dorking, Aldershot, Addlestone, Chertsey, Yateley, Lindford, and Walton-on-Thames.

City	Problem Type	Report Time
Woking	E-mail	18 hours ago
Guildford	Internet	6 days ago
Farnborough	Internet	9 days ago
Guildford	TV	15 days ago
Guildford	Internet	16 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Dom O'Riley (@domoriley) reported 1 minute ago from Esher, England

  @virginmedia @Richard And if you haven’t got the capability to fix and deliver a service you shouldn’t offer it @virginmedia . I work from home and need to communicate with my clients

• 
  CM40 (@CM40UK) reported 1 minute ago from Blackwater, England

  @virginmedia Sadly I am not, as I have never any compensation for the lost of my connection, I lost Wi-Fi for about hour yesterday but as normal virgin media are not up holding its guarantee. I an@self-employed and the one thing I rely on is my internet connection.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 3 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  spookstvgaming (@spookstvgaming) reported 4 minutes ago from Ash, England

  @virginmedia I’m losing money fix it

• 
  Tim Hole (@TimHole) reported 4 minutes ago from West Molesey, England

  @virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.

• 
  Paul Mackenzie Ross (@pmross) reported 6 minutes ago from Farnborough, England

  @sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?

• 
  James McFadden 🎮 (@McFadden1985) reported 9 minutes ago from Camberley, England

  My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 14 minutes ago from West Molesey, England

  @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

• 
  Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 15 minutes ago from West Molesey, England

  @virginmedia Yes but it just tells me to check my hub. TV has gone down as well so it looks like a cable issue and not internet. It’s not telling me anything else. Please can you check. Post code is KT12 3. And I’m not the only one !

• 
  Matt Rose (@mattrose18) reported 15 minutes ago from Farnborough, England

  @virginmedia TV is an issue. broadband is not. Tests are always either cannot connect at this time or say there is nothing wrong. Don’t see how my kit in the house can one minute have speeds on +300Mb to next to nothing?

• 
  Ash まじめ (@ASHVllN) reported 16 minutes ago from Esher, England

  @virginmedia Shouldn’t I be eligible for a reasonable compensation for paying for a service that I’m not actually receiving?

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 18 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 22 minutes ago from West Molesey, England

  @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

• 
  Matt Rose (@mattrose18) reported 24 minutes ago from Camberley, England

  @virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues

• 
  Paul Mackenzie Ross (@pmross) reported 31 minutes ago from Farnborough, England

  @Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.

• 
  Geoff Rogers (@GeoffRogersEU) reported 39 minutes ago from Hersham, England

  @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 41 minutes ago from West Molesey, England

  @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

• 
  DimiD (@DimiD35089880) reported 45 minutes ago from Camberley, England

  @virginmedia We have engineer booked for today to see what is the issue as since I upgraded never had such a bad service experience for the last 12 years with @virginmedia

• 
  Gabriella d'Aprano (@GabsdAprano) reported 45 minutes ago from Esher, England

  @virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.

• 
  Nico Cary (@nicocary) reported 52 minutes ago from Cobham, England

  . @virginmedia any chance you can install fibre line for my buisness that’s now 2 months delayed! 😢 Over 180 emails sent / over 12 hours on support calls going round in circles. You did manage to take payments however for these months of no internet! 🥴 #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Peter Miller (@PeteinExeter) reported 9 minutes ago

  @virginmedia another outage in the EX4 area. 3 in a matter of a week. Looking forward to speaking to your complaints dept. next week as I will be cancelling my account

• 
  stew🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@stews_spurs) reported 9 minutes ago

  @virginmedia absolute shite service

• 
  KopiteinPoland (@KopiteinPoland) reported 11 minutes ago

  I never had issue with @o2 until they merged with virgin media. Now I wouldn’t recommend them to anyone. You try and use the website, pages don’t load. Information isn’t available. How do you keep on top of your account. #awfulservice #neveragain

• 
  Paul Green (@pgreen83) reported 11 minutes ago

  @virginmedia I have sent another private message. 3 weeks non stop of having issues with virgin. When is everything going to work? I pay £120 a month for something that I cannot use.

• 
  Justin (@juza_23) reported 15 minutes ago

  Basically spend the past week aside from the weekend without TV or broadband because Virgin Media can’t be arsed to send somebody out to fix the problem. ******* ridiculous.

• 
  ‘ (@IVIVoVo) reported 16 minutes ago

  @virginmedia Internet down last week and now down again today what the hell is going on ?

• 
  Truthwillsetyoufree (@Truthwills26171) reported 18 minutes ago

  @RakeLark @handsomedave32 @VirginMediaNews What personal issues, my disgust at the race baiting grifters and the morons who support them? If that’s a personal issue I’ll happily hold it. Where did I say it wasn’t a concern or problem? I stated facts about Virgin Media, & that many agencies can get state funds!

• 
  Cathrine Robinson (@Cathrin56707799) reported 22 minutes ago

  @virginmedia hi I have not received the new wi Fi hub but received a message that the existing hub will stop working can you help please

• 
  Andy🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@shakeyknee) reported 24 minutes ago

  @CheekyVic @virginmedia Their broadband etc is top notch for me tbh, so fast and reliable but when I’ve had an issue their customer service has been truly ******* abysmal, they clearly don’t learn do they?

• 
  Novagrudge (@NovaGrudge) reported 24 minutes ago

  hey @virginmedia 3 weeks now you have known about a intermittent problem in out area and have done nothing about it. i will be escalating my complaint to CISAS your quick enough to take our money but not fix problems