Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Leatherhead, Farnham, Guildford, Camberley, Esher, Woking, Farnborough, Fleet, Dorking, Aldershot, Addlestone, Chertsey, and Yateley.

City	Problem Type	Report Time
Leatherhead	Internet	1 day ago
Farnham	TV	2 days ago
Guildford	E-mail	7 days ago
Leatherhead	Internet	10 days ago
Camberley	Internet	11 days ago
Guildford	Internet	19 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 17 seconds ago from West Molesey, England

  @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

• 
  Katie Girdler (@KGirdler) reported 5 minutes ago from Guildford, England

  @virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!

• 
  CM40 (@CM40UK) reported 7 minutes ago from Blackwater, England

  @virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!

• 
  Wakeford Fireplaces (@WakeFireplaces) reported 9 minutes ago from Send, England

  @virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!

• 
  Paul Mackenzie Ross (@pmross) reported 17 minutes ago from Farnborough, England

  @virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.

• 
  Will Headley (@WillHeadley1) reported 17 minutes ago from Esher, England

  @virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here

• 
  Alex Turton (@woodyturts) reported 23 minutes ago from Farnborough, England

  @virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.

• 
  Sue Crayden (@CraydenSue) reported 23 minutes ago from Leatherhead, England

  @virginmedia This is getting my no where, I am just going round in circles, typical virgin service

• 
  PaulineAyres-S/W (@paulineayres) reported 23 minutes ago from Blackwater, England

  @virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains

• 
  Nico Cary (@nicocary) reported 31 minutes ago from Cobham, England

  @joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩

• 
  gonzo (@pears0) reported 41 minutes ago from Camberley, England

  @virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?

• 
  Kirsty Nunn (@kirstyrosenunn) reported 50 minutes ago from Guildford, England

  Hey @virginmedia @virginhelp can you have a look at your wifi service in the Guildford area? It’s been patchy for weeks, now have had no connection on any device for the past 24 hours; as someone who works and studies from home a lot, this is quite worrying and frustrating

• 
  Martyn Jones (@TheonlyJonesy) reported 51 minutes ago from Fleet, England

  @virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!

• 
  Chris Shepherd (@shepherd_1972) reported 53 minutes ago from West Molesey, England

  @vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues

• 
  James McFadden 🎮 (@McFadden1985) reported 54 minutes ago from Camberley, England

  My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣

• 
  John Neilson (@flyingjok) reported 55 minutes ago from Camberley, England

  @ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.

• 
  Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported 55 minutes ago from Farnham, England

  @virginmedia it’s gone past the estimated 6.50pm that my internet would be up and running after 2 days of no internet. It’s still not working and you haven’t sent an update! Why is it taking so long? I want a refund!!!!!

• 
  CM40 (@CM40UK) reported 58 minutes ago from Blackwater, England

  @virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty

• 
  Paul Mackenzie Ross (@pmross) reported 59 minutes ago from Farnborough, England

  @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

• 
  Julian Hull (@JulianHull) reported 60 minutes ago from Farnborough, England

  @virginmedia having problems with internet in GU14. Will this be resolved soon

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Unainstein (@AstonVillaDoge) reported 3 minutes ago

  So done with @virginmedia, live chat is useless, offer you absolutely terrible deals 'Your renewal offer will be £15 a month more than you currently pay, despite above inflation cost increases every April and you will receive nothing extra in return. This is our biggest discount'

• 
  Harry M (@HNMZY16) reported 4 minutes ago

  @Johnty14 @virginmedia It's not Virgin Media themselves that do this btw. Some outside leaflet drop company gets hired to do it and they don't give a **** where they put that leaflet.

• 
  Pedro Montes de Oca (@montesdeocapj) reported 7 minutes ago

  I need a lawyer or a support group to help me file a complaint against Virgin @virginmedia regarding issues with their internet service.

• 
  🏴󠁧󠁢󠁳󠁣󠁴󠁿 Simon Forsyth 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@superbairn) reported 10 minutes ago

  @virginmedia are you trying to call ref my complaint. I believe I am trying to be scammed by people claiming to be from Virgin.

• 
  Lord Lee Harding (@leeharding1980) reported 12 minutes ago

  @virginmedia Hello.... The Sky Sports News channel on the Sky Sports app is lagging and the audio keeps cutting out... I've contacted Sky, they told me to contact you as the account is a Virgin Media... Can you help?

• 
  Rachel (@rachrl1486) reported 12 minutes ago

  @virginmedia we have issue with broadband and o2 mobile data what’s going on? Has it all gone down?

• 
  . (@AlexparkerI) reported 13 minutes ago

  @MelJanie @virginmedia I’ve just left virgin media. Their customer service is abysmal

• 
  Irate_Jobbie (@Irate_Jobbie) reported 14 minutes ago

  @AwTroon Many, many years ago, I called virgin media to tell them I was leaving. They asked why, I said you don't offer value for money anymore. Sorry you're leaving but that is the best price, you already have. It was expensive. No problem, bye now. Next day, virgin cold calls me. Asks me to confirm who I am. I said no, you are calling me, you should know. Guy was annoyed as he was phoning to offer me a better deal. I said fine, I'll call the same retentions team I called yesterday to leave and I'll know it's actually virgin. He got angry, said they can't offer discounts, only he could and if I didn't confirm my details, he couldn't give me the offer. I just told him I could no longer do business with virgin due to such poor security procedures. He seemed very angry about the fact I wasn't willing to give personal identifiable information to a stranger cold calling me. Never paid them a penny again.

• 
  Adam (@adamebond) reported 14 minutes ago

  @4Viewers The Channel 4 app on Virgin Media 360 isn’t loading. It gets to a title screen and goes no further. Is this an issue on your end or theirs?

• 
  Colin (@Colinmc7t) reported 16 minutes ago

  @virginmedia Yeah yeah yeah absolutely useless service