Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU1 and GU2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Weybridge, Guildford, Fleet, Aldershot, Farnborough, Addlestone, Dorking, Godalming, Camberley, Horsham, Walton-on-Thames, Woking, Crowthorne and Surbiton.
| City | Problem Type | Report Time |
|---|---|---|
 Weybridge |
Internet | |
| Guildford |
Wi-fi | |
| Fleet |
Total Blackout | |
| Aldershot |
Internet | |
| Farnborough |
TV | |
| Addlestone |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Alyson Leitch
(@Geordiesbird) reported
from
Woking, England
@virginmedia hi virgin.. my TV is showing error codes c217 and c230. I have turned everything off and reset modem and tivo boxes 5 times and more and still no Internet. Its my husbands account but he's away till Thursday. Help please
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Dan O'Sullivan
(@dano_afc) reported
from
Frimley, England
@virginmedia what is going on with your customer service today????? Completely unreachable either on phone, online chat or your abysmal whatsapp service!!! Talk to your customers!!!!!!!
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Matt Rose
(@mattrose18) reported
from
Farnborough, England
@virginmedia TV is an issue. broadband is not. Tests are always either cannot connect at this time or say there is nothing wrong. Don’t see how my kit in the house can one minute have speeds on +300Mb to next to nothing?
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Geoff Rogers
(@GeoffRogersEU) reported
from
Hersham, England
@virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…
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Mark in Hants 🇪🇺 🇬🇧 🇺🇦
(@markinhants) reported
from
Aldershot, England
@virginmedia I’m asking your team whether they want to do anything to match that to keep a customer but I keep connecting someone new & around I go again. Happy to DM or take a call from someone
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Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia service down in GU14?
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Kirsty Nunn
(@kirstyrosenunn) reported
from
Guildford, England
Hey @virginmedia @virginhelp can you have a look at your wifi service in the Guildford area? It’s been patchy for weeks, now have had no connection on any device for the past 24 hours; as someone who works and studies from home a lot, this is quite worrying and frustrating
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Paul Riddell
(@shombell) reported
from
Ash, England
@vmbusiness thanks for NOT INFORMING your business customers about a known outage that has been a fault since FEB 1st. Paying you for 1gb broadband and I simply cannot run a business with this type of service. Will look to cancel my service asap. You are clowns in disguise!!
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
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Craig Hannan
(@CraigHannan4) reported
from
Ash, England
Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman
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Mitch Manning 💜💙🦁🇺🇦
(@MitchM77) reported
from
Farnham, England
@virginmedia it’s gone past the estimated 6.50pm that my internet would be up and running after 2 days of no internet. It’s still not working and you haven’t sent an update! Why is it taking so long? I want a refund!!!!!
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Chris Shepherd
(@shepherd_1972) reported
from
West Molesey, England
@vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues
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Matt Rose
(@mattrose18) reported
from
Camberley, England
@virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues
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Craig Hannan
(@CraigHannan4) reported
from
Tongham, England
@virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.
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spookstvgaming
(@spookstvgaming) reported
from
Ash, England
@virginmedia I’m losing money fix it
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Becky Morrish
(@BeckyMorrish13) reported
from
Camberley, England
Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?
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Craig Hannan
(@CraigHannan4) reported
from
Ash, England
@virginmedia Yes. And there customer service email. I also tried the contact number. But not accepting calls. Surely this should be automatically credited to me. I shouldn’t have to chase it. Sent loads of emails over the last few weeks now. I’ve just been ignored.
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Nattytude
(@nattytude) reported
from
Fleet, England
@virginmedia Internet is down in GU51 since yesterday. When will it be up? Can't report it online, because we have no internet for it to check with!
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Patrick Smith
(@P4TTL) reported
from
Chertsey, England
@virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Beth Ford
(@xxbethxx94) reported
@Torrseph @virginmedia I've just spent 1hr on phone with them not to help at all and all they could do was schedule an engineer out to come Wednesday 😡 and now the full TV package has gone down too with no access to any channels expect channel 4
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Joanne Grange
(@JoanneGrange) reported
Anyone else having Virgin Media problems in #Lichfield??
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Carl
(@tidesinger) reported
@virginmedia So I rang. Waited 45 minutes for an answer. Spent 40 mins doing trace routes and running through things and repeatedly explaining this began after "network improvements". Then the guy hung up. No callback. What the hell is with your telephone staff???
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Tim
(@Tim_2811) reported
Anyone else having issues with Virgin media??
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Steve
(@Steve18230895jj) reported
@virginmedia Honestly your service is getting worser, no tv now
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Praneet Jayaram
(@pjayaram) reported
@richardbranson you talk about how customer satisfaction and service are the foundations of your companies, yet here we are, 6 days in with no internet/ tv/ or phone. @virginmedia is providing no real clarity into what is going on, outside of of a brief update on the app (1/2)
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daniel worthy
(@danielworthy2) reported
@virginmedia I don’t know, is there? Can you put the service on that I pay £80 a month for? Are you actually able to help anyone by droning out the same apologetic message time after time?
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erin
(@erinp0ynter) reported
@virginmedia Currently it's back up but next time we have down time I'll do this and let you know. It happens multiple times a day and goes off for 30-60 minutes. Never any issues listed on your service updates page. Always run the test and it always just tells me to restart the hub which
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Carolyn Beeston
(@Cazzcat) reported
Hey @virginmedia my mum (88 and living alone) has had no landline for a week now. Your automated service just keeps saying aware of fault, will be fixed by X time which just keeps moving on. She needs a phone, it’s her only form of contact. I can’t get through to anyone. Help!
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Micheal
(@tantaur) reported
@virginmedia I wish that were true, I've only being trying to fix this since last month. This is the 5th time I've had to call to try and sort this issue out