Virgin Media Outage Report in Guildford, Surrey, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Farnborough, Walton-on-Thames, Leatherhead, Guildford, West Byfleet, Camberley, Ashtead, Woking, Fleet, and Aldershot.

City	Problem Type	Report Time
Farnborough	Wi-fi	2 days ago
Walton-on-Thames	Internet	3 days ago
Leatherhead	E-mail	4 days ago
Guildford	Internet	6 days ago
West Byfleet	Internet	15 days ago
Camberley	Internet	16 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Daniel Saunders (@danjsaunders) reported 6 minutes ago from Cobham, England

  @virginmedia Really don't want to call up, wait for 45 minutes to talk to a rude and arrogant support person who then hangs up on me. Shocking.

• 
  Daniel Saunders (@danjsaunders) reported 8 minutes ago from Guildford, England

  @virginmedia The same issue I contacted you over three months ago. My WiFi network kicking all devices off the network multiple times a day.

• 
  Mohammed farid butt (@faridji99) reported 8 minutes ago from Leatherhead, England

  @VirginMedia_One shameless virgin Media can not help customers #virginmedia

• 
  Sindy Grewal (@sinders25) reported 11 minutes ago from Esher, England

  @virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.

• 
  Kirsty MacDiarmid (@KirstyMac712) reported 13 minutes ago from Fleet, England

  Hi @virginmedia really hard to work from home when the wifi keeps cutting out. We’ve not had a connection since 10.30 last night. Please help.

• 
  Emily Redhead (@Em__Charlotte) reported 16 minutes ago from Cranleigh, England

  @virginmedia is the WORST service and Provincetown I have ever used and their customer service team is absolutely dreadful and can’t even keep up to date with when you have left the property. If you are ever looking for broadband- DO NOT GO HERE! #rantover

• 
  Kim Ronaldson (@rattyliveshere) reported 17 minutes ago from Guildford, England

  @virginmedia thank you for the reply... my home number is ex-directory and has been for years, how do i cancel this service please?

• 
  Munindra Samani (@5aman1_m) reported 21 minutes ago from Wokingham, England

  Yet again issues with virgin broadband. On the phone for over 25 mins - ridiculous #virginmedia #connectivity

• 
  Steve Jones (@fleetsaints) reported 22 minutes ago from Fleet, England

  Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.

• 
  Little Yellow Duck (@Littleyellowduc) reported 23 minutes ago from Esher, England

  @virginmedia Any known problems in the KT7 area?

• 
  Jonathan Norman (@jonathansnorman) reported 25 minutes ago from Farnborough, England

  @virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change

• 
  Julian Hull (@JulianHull) reported 25 minutes ago from Farnborough, England

  @virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100

• 
  Ge (@Georgiaknipe) reported 29 minutes ago from Broadbridge Heath, England

  @virginmedia still awaiting on confirmation for my latest order said it would be here today had nothing in the post and no email to say what’s happening could you help please

• 
  Daniel Saunders (@danjsaunders) reported 32 minutes ago from Guildford, England

  @virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?

• 
  Daniel Burns (@DanielBurns91) reported 33 minutes ago from Dorking, England

  @virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!

• 
  amy james. (@AmyJ1996) reported 34 minutes ago from Farnborough, England

  Right who has virgin media tv someone help us

• 
  Steve Jones (@fleetsaints) reported 37 minutes ago from Fleet, England

  @virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.

• 
  fiona khan (@fleekhan) reported 41 minutes ago from Cobham, England

  @virginmedia hi I need to discuss my options cant find anywhere on your website that shows me details to call or have a callback. Brand new customer looking to sign up please advise.

• 
  Neil Randall (@neildrandall) reported 51 minutes ago from Blackwater, England

  @virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!

• 
  Ge (@Georgiaknipe) reported 60 minutes ago from Broadbridge Heath, England

  @virginmedia It’s was a mobile but we phoned up and cancelled and went with a different provider as there was an issue on your side with the order

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ian Chakravorty (@IanChakra40) reported 5 minutes ago

  @virginmedia hi… my tv has stopped working. It’s stuck on BBC1…cannot change channels… I’ve rebooted… checked connections…an error CS9993 appears…I’ve checked everything. Is there a problem?

• 
  rockin r1ch 🇬🇧 (@rockinr1ch) reported 6 minutes ago

  @skytv Your internet speed is embarrassing and tbh there is nothing on your TV service that I couldn't watch on catch up with a decent broadband service. Why has my bill gone up to £59 a month? I ditched @virginmedia when they pushed for £60 a month. Sort it please, or I'm off.

• 
  Andrzej Cichocki (@combatopera) reported 8 minutes ago

  smart plugs wouldn't stay connected to virgin media hub 4. i ruled out causes such as interference and the plugs themselves (tp-link tapo). got a half price wifi router for use with modem mode, and everything works now. i reckon hub under-resourced and its software poor quality

• 
  𝓒𝓱𝓻𝓲𝓼𝓽𝓸𝓹𝓱𝓮 (@tadd31) reported 8 minutes ago

  @virginmedia I would love to phone them but I have no signal as you know :( will have to see if I can find someone that is ready to spend a fortune with a french phone to phone them

• 
  Carl Ratchford (@ratchford2k) reported 9 minutes ago

  Still crap @virginmedia

• 
  Budd (@BuddandrewBudd) reported 9 minutes ago

  @virginmedia every evening for the past 3 weeks our WiFi and tv has been playing up. Losing picture on tv and at the same time WiFi drops out. Your help line informed us there was a fault which would be rectified in 48hrs. 96hrs later and it’s still doing it.

• 
  Stuey Griffin Not (@LeeHun) reported 11 minutes ago

  So much for being out upgrading our services and doing essential maintenance, we have had nothing all day, various neighbours service up and down, do you know what is going on or what you are doing? CR5 area @virginmedia get a grip this is becoming a horrendous service.

• 
  Bill Kilvington 💙 FCODP, FRCA (@BillKilvington) reported 12 minutes ago

  @virginmedia Pretty sure they're not. No way it should take more than a week with so many affected. It's a big topic on the help forum.

• 
  Rob (@Rob61806433) reported 19 minutes ago

  @virginmedia hurry up chop chop. I expect a reply. No time for laziness. 24/7 so called service demands 24/7 support. I won't pay the next month bill and harassment customer service will be held accountable for failing to fix the issue

• 
  Jack C (@Jbc729) reported 21 minutes ago

  @virginmedia I wanted to know why anybody with the total tv package was getting the same rate of £8 per day for loss of service as someone with the basic package. I'm paying £92 per month for a service I wasn't receiving and then on top of that you want to charge me over £200 for cancelling