Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

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The latest reports from users having issues in Guildford come from postal codes GU1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 02/18/2026 18:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Camberley, Fleet, Leatherhead, Aldershot, Guildford, Woking, Farnborough, West Molesey, Addlestone, Godalming, Ashtead and Horsham.

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City Problem Type Report Time
United KingdomCamberley Internet
United KingdomFleet Internet
United KingdomLeatherhead Internet
United KingdomAldershot Internet
United KingdomGuildford TV
United KingdomWoking Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • Littleyellowduc Little Yellow Duck (@Littleyellowduc) reported from Esher, England

    @virginmedia Any known problems in the KT7 area?

  • rattyliveshere Kim Ronaldson (@rattyliveshere) reported from Guildford, England

    @virginmedia thank you for the reply... my home number is ex-directory and has been for years, how do i cancel this service please?

  • Em__Charlotte Emily Redhead (@Em__Charlotte) reported from Cranleigh, England

    @virginmedia is the WORST service and Provincetown I have ever used and their customer service team is absolutely dreadful and can’t even keep up to date with when you have left the property. If you are ever looking for broadband- DO NOT GO HERE! #rantover

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Guildford, England

    @virginmedia The same issue I contacted you over three months ago. My WiFi network kicking all devices off the network multiple times a day.

  • jonathansnorman Jonathan Norman (@jonathansnorman) reported from Farnborough, England

    @virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change

  • DanielBurns91 Daniel Burns (@DanielBurns91) reported from Dorking, England

    @virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!

  • neildrandall Neil Randall (@neildrandall) reported from Blackwater, England

    @virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!

  • faridji99 Mohammed farid butt (@faridji99) reported from Leatherhead, England

    @VirginMedia_One shameless virgin Media can not help customers #virginmedia

  • 5aman1_m Munindra Samani (@5aman1_m) reported from Wokingham, England

    Yet again issues with virgin broadband. On the phone for over 25 mins - ridiculous #virginmedia #connectivity

  • AmyJ1996 amy james. (@AmyJ1996) reported from Farnborough, England

    Right who has virgin media tv someone help us

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Guildford, England

    @virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?

  • fleetsaints Steve Jones (@fleetsaints) reported from Fleet, England

    @virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.

  • jjjjxxx janet arias-ball (@jjjjxxx) reported from Guildford, England

    @virginmedia time to leave, you’re staff are wonderful individuals that spend hours trying to help your customers but at the end of the day you don’t care about your customers. Wonder what other providers are going to step in and help?

  • sinders25 Sindy Grewal (@sinders25) reported from Esher, England

    @virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia Really don't want to call up, wait for 45 minutes to talk to a rude and arrogant support person who then hangs up on me. Shocking.

  • rorpr rachel o'reilly (@rorpr) reported from Dorking, England

    Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?

  • fleetsaints Steve Jones (@fleetsaints) reported from Fleet, England

    Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.

  • Georgiaknipe Ge (@Georgiaknipe) reported from Broadbridge Heath, England

    @virginmedia still awaiting on confirmation for my latest order said it would be here today had nothing in the post and no email to say what’s happening could you help please

  • JulianHull Julian Hull (@JulianHull) reported from Farnborough, England

    @virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100

  • Georgiaknipe Ge (@Georgiaknipe) reported from Broadbridge Heath, England

    @virginmedia It’s was a mobile but we phoned up and cancelled and went with a different provider as there was an issue on your side with the order

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LaptopGeek92 Jenn 🔜 meets (David) Tenn(ant)! (@LaptopGeek92) reported

    @virginmedia She is threatening to cancel her direct debit.

  • johnnypleeds Johnny Pickersgill (@johnnypleeds) reported

    @virginmedia This company is absolutely shocking!!!! 4 times I've tried to call, nobody is able to understand what I am calling for. someone DM me so Im able to speak to someone direct and lodge a complaint and if not received I will be cancelling every single service I have. Hrs wasted!!!!

  • zenbee15 zen bee (@zenbee15) reported

    @virginmedia please tell me how I can cancel my contract. I have phoned, been referred to a texting system and then to WhatsApp. You have been sending me around and around in circles for days. I just want to cancel my contract please help.

  • LocinNitram locin nitram (@LocinNitram) reported

    @virginmedia 24 hrs later still not heard anything from virgin media ,even your tex service is too busy for a reply 🙄

  • lildakes Lil 🦖🌻 (@lildakes) reported

    An absolute shock, my @virginmedia broadband is not working again. Whilst I'm trying to work from home...again. Someone get me into an office 😭

  • tree_stars_ Amy 🎃 (@tree_stars_) reported

    40 minutes on hold to @virginmedia and they hang up on me 😡

  • TheDanRobinson Dan Robinson (@TheDanRobinson) reported

    @virginmedia It said it would be fixed by 18:00, but the service was back on within a couple of hours.

  • ahxrt Amber Hartley (@ahxrt) reported

    @maryelizmcbride @virginmedia I did want to upgrade but couldn’t get hold of anyone, I’m now that fed up I want to cancel, still can’t get hold of anyone!

  • rhcarter Rob Carter (@rhcarter) reported

    Spent more than 2.5 hours on the phone over the past couple days to @virginmedia. I've had my new contract issued twice incorrectly. How do I get this sorted? I've logged a formal complaint but have not heard anything.

  • paulsouthall_ Paul Southall (@paulsouthall_) reported

    @virginmedia I'm actually baffled 6 hours and I'm still waiting for someone?? This is actually a joke! I was trying to stay with you but I'm just gonna cancel completely!