Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU1 and GU2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: West Byfleet, Camberley, Guildford, Ashtead, Farnborough, Woking, Fleet, Leatherhead, Aldershot and West Molesey.
| City | Problem Type | Report Time |
|---|---|---|
 West Byfleet |
Internet | |
| Camberley |
Internet | |
| Guildford |
Phone | |
| Ashtead |
TV | |
| Camberley |
||
| Guildford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Ady
(@GoFastAdy) reported
from
Fleet, England
@virginmedia not even a reply = customer support 🙄
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Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
On the phone for an hour. SORT YOU CUSTOMER SERVICE OUT! #CustomerExperience #CustomerService #virgin #virginmedia #Loyalty
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Sowmya Mukund
(@SowmyaMukund) reported
from
West Molesey, England
Virgin media disasters! WIFi & Tv services are full down, unable to work from home 😡
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Alex Buchanan
(@AlexBuchanan3) reported
from
Guildford, England
@virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....
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lets be agile
(@martyncodes) reported
from
East Horsley, England
@RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system
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Ady
(@GoFastAdy) reported
from
Fleet, England
@virginmedia my Internet is down in fleet hants any idea when this will be fixed 🤔
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Chris Shepherd
(@shepherd_1972) reported
from
West Molesey, England
@virginmedia I take it service is up the wall again. !!! Been so temperamental today it been to frustrating. Seriously thinking about leaving again. Worst thing you don’t inform your customers and your service status tool is so crap since it’s always green and working fine
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James Milward
(@Jimbwlah) reported
from
Farnborough, England
@virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia No my WiFi was stopping and starting , Iv never signed in
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Jo McGowan
(@guildfordjo) reported
from
Guildford, England
@virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊
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Max Hurst
(@MAXLOTUS) reported
from
Guildford, England
@virginmedia I have just spoken with your complaints department who were very helpful, after spending hours talking to your offshore customer services who were useless, my complaint ref number is COM103338415 if you wish to help!
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia No I see nothing , I’m a mere customer , it’s all ok now
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Martin Rowan
(@martinrowan) reported
from
Wokingham, England
@dowenb @highlight If you’re using Virgin Media cable then this isn’t the same technology as the rate adaptive technology used in ADSL and VDSL, so you don’t have a sync speed to monitor. One issue you can have with Cable can be an increase in latency especially under load.
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Becky Morrish
(@BeckyMorrish13) reported
from
Camberley, England
Urgh @virginmedia are naff completely incomatant staff giving completely the wrong information and now won’t let me cancel awful service I’m now looking to @skyuk to give me a better service
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Oliver Reid
(@Eggybread18) reported
from
Ash, England
@virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!
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Cleo Sharp
(@Shotgooner) reported
from
Aldershot, England
@virginmedia I have constant problems the Wi Fi signals only 2 meters customer service is awful why is this problem continue box Formerly an NTL Customer.A new hub wold be useful,Call Centre does not communicate.A visit from your Man in a Van would be useful!! Await a reply wors
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Ed Vokes-Mclean
(@EJVMcLean) reported
from
Farnborough, England
@virginmedia is on demand and catch up showing faults as mine is not working again been playing up for two weeks now Gu14 9 area
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia no fault on your site…. but I’m reconected now. I will make a note of how many times it goes down over the next couple if days
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Alice
(@alicebees1) reported
from
Esher, England
@virginmedia Hi! Our WiFi is constantly dropping out and not working even when the lights on the box look fine. And it can’t even reach around the whole house and it’s definitely not a big house! Is there any way you could sort it out as it has been a problem for a while. Thanks.
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Max Hurst
(@MAXLOTUS) reported
from
Guildford, England
@virginmedia Thinking of moving you phone and broadband to virgin media, DON'T do it, life is to short and their customers service is shit! #virginmedia #shitservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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M Brennan 💙 🏐
(@MattyBrennan) reported
@virginmedia But as I said, it’s pointless. You don’t get any help. Massive waste of time.
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Jenny
(@Hung555) reported
@virginmedia I have finally spoken to a support team who says it’s not an area issue, although all my neighbours have lost their internet too. I have raised ticket number 12478502 for a technician to find out what is going on
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TurnbullsCans
(@TurnbullsCans) reported
@virginmedia Errr, the new one. I’m waiting for a call back from someone to update me on the complaint. That should have happened yesterday. Obviously as it’s Virgin Media, it didn’t happen at all.
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grumm
(@197funk) reported
@virginmedia hi. is this one of your numbers? 01329 313133 Keep getting called by it to say theirs a problem with my internet (there isn't) Can you block it if it ain't yours please?
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Sarah Hutchinson
(@SarahHu93145832) reported
@virginmedia Hi I have paid off the outstanding bill on the mobile number. The services were barred and I was told over a week ago this bar would be lifted, I can not call during work hours and when I am home from work the agents are unable to help me, I’m stuck
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Lliana Bird
(@LlianaBird) reported
@virginmedia been waiting...not working
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James birtles
(@BirtlesJames) reported
@virginmedia I’ve spoke to all these people already and I am still having problems
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Lorraine Connolly
(@loza_is_crazy) reported
@virginmedia I have tried but it is becoming impossible the online chat takes forever and cuts out, the phone calls are not answered or cut off I find the customer service is unskilled and inadequate to deal with customers
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Steve
(@RoyalFlush_Grp) reported
@virginmedia The tv was unable to show recorded programs for a number of hours. I ended up disconnecting from the 5G connection, and linking the 2G. Seemed to work. Could be that the wifi from your router is poor as my wife also suffers disconnects when working upstairs.
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Richard Izon
(@r12ons) reported
@virginmedia New customer offers on uswitch: M350 & phone 18 m contract unlimited downloads £35pm no set up costs M500 & phone 18 m contract as above £30pm no set up costs Loyal customer price +25%