1. Home
  2. Companies
  3. Virgin Media
  4. Guildford
Virgin Media

Virgin Media outages and service status in Guildford, England

No problems detected

If you are having issues, please submit a report below.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Guildford, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
  • The most recent signal from this area was received Apr 26, 3:50 PM GMT+1.
  • 67% Internet (67%)
  • 20% Wi-fi (20%)
  • 7% E-mail (7%)
  • 7% TV (7%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Leatherhead, Woking, Fleet, Weybridge, Camberley, Walton-on-Thames, Addlestone, Aldershot, Farnborough, Ashtead, Guildford, and West Byfleet.

CityProblem TypeReport Time
Leatherhead Internet 2 days ago
Woking TV 3 days ago
Woking Wi-fi 4 days ago
Fleet Internet 6 days ago
Weybridge Internet 9 days ago
Camberley Internet 14 days ago

Nearby cities with recent reports

Woking

2 recent signals

3 days ago
Leatherhead

1 recent signals

2 days ago
Fleet

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • KGirdler
    Katie Girdler (@KGirdler) reported from Guildford, England

    @virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!

  • CraydenSue
    Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!

  • TimSBourne
    Tim Bourne (@TimSBourne) reported from Wokingham, England

    @virginmedia I'm sick of explaining this again & again - see previous tweets & msgs to VM. It isn't even noted - yesterday 2nd line support looked at my ticket & said I'm "not receiving any emails" NO NO NO! Just emails with etickets attached, even tho get non ticket emails from same sources

  • winetaff
    Lee James (@winetaff) reported from Esher, England

    @virginmedia Apparently a local fault but my signal test says no issue -still not resolved and still no TV -follow up call that was promised within 3 days hasn’t materialised (Day 6 and counting)

  • WashedBatch
    Nick Batch (@WashedBatch) reported from Guildford, England

    Does anyone know a broadband provider which does same day setup Or fast setup? Virgin media keep letting me down with it and have useless support…

  • hoarp001
    Peter ***** (@hoarp001) reported from Fleet, England

    @virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?

  • CM40UK
    CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia Sadly I am not, as I have never any compensation for the lost of my connection, I lost Wi-Fi for about hour yesterday but as normal virgin media are not up holding its guarantee. I an@self-employed and the one thing I rely on is my internet connection.

  • domoriley
    Dom O'Riley (@domoriley) reported from Esher, England

    @virginmedia Changed it from 21/7 so I’m afraid it’s just appalling service and no one gives a damn..@Richard should be ashamed of the complete mask of empathy and service from @virginmedia

  • skmerry
    Sarah Merry (@skmerry) reported from Esher, England

    @virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.

  • ASHVllN
    Ash まじめ (@ASHVllN) reported from Esher, England

    @virginmedia On wired connection I’m getting the same results 431mb download and 30mb upload. I’ve tried to diagnose the issue via your website and it suggested again to send out a technician, so I’ve requested one to come again next Monday 11th.

  • JulianHull
    Julian Hull (@JulianHull) reported from Farnborough, England

    @virginmedia having problems with internet in GU14. Will this be resolved soon

  • psjarlo
    _jarl_ostensen (@psjarlo) reported from Guildford, England

    Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia

  • pmross
    Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

  • CM40UK
    CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.

  • SarahJoLindsay
    Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option

  • shombell
    Paul Riddell (@shombell) reported from Ash, England

    @vmbusiness thanks for NOT INFORMING your business customers about a known outage that has been a fault since FEB 1st. Paying you for 1gb broadband and I simply cannot run a business with this type of service. Will look to cancel my service asap. You are clowns in disguise!!

  • TheonlyJonesy
    Martyn Jones (@TheonlyJonesy) reported from Fleet, England

    @virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!

  • nicocary
    Nico Cary (@nicocary) reported from Cobham, England

    @joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩

  • TimHole
    Tim Hole (@TimHole) reported from West Molesey, England

    @virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.

  • LewisFFC17
    Lewis H (@LewisFFC17) reported from Leatherhead, England

    @virginhelp is there a reason my virgin media is down in the leatherhead area?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Gtmcdonald1996
    Glenn McDonald (@Gtmcdonald1996) reported

    @virginmedia your customer service is shocking. I suggest you get someone to reach out to me and organise a phone call right now. You are very close to losing a customer Shocking!

  • NathanH17475101
    hennii (@NathanH17475101) reported

    @virginmedia My WiFi has been down for over 2 hours. The box is flashing red. Apparently no outage in my area. I have tried all recommend things

  • amcgrath1uk
    Asa McGrath (@amcgrath1uk) reported

    @virginmedia The issue isn’t time. The issue isn’t that there’s further work. The issue is that it gives out wrong information all the time. Half the time it’s not able to be connected with.

  • Gregster29
    Greg O'Connell (Two jabs) (@Gregster29) reported

    @virginmedia All I'd like to know is if 2Gb fibre is available for my postcode. The website says yes, Customer service says no. So which is it?

  • DavMichael
    mike davies (@DavMichael) reported

    @virginmedia I’ve been sent a new router and it won’t let me connect any devices to it it’s a hub 5. I followed the instructions on the box to the letter. I’ve tried ringing the support number on the box which is completely automated and useless. Any advise ?

  • barlow99
    Unique CB7 (@barlow99) reported

    @virginmedia you’re internet is crap

  • socialshazza
    ✫ Sharon Bellamy 🦖 (@socialshazza) reported

    I chose @vmbusiness becuase I had this mess before with BT letting me down .. I work from home, how am I going to do that with no connectivity? Teather from my phone? I am an IT person .. lets see how that works out (2 of 2)

  • JustRacingMag
    Chris Simpson (@JustRacingMag) reported

    @virginmedia broadband down in TS5?

  • pepetideo
    CrankyGeek (@pepetideo) reported

    @virginmedia you should not be glad. You should be ashamed of your terrible track record so far

  • kamran360
    Kamran360 (@kamran360) reported

    @virginmedia been without Internet all day called three times and have been disconnected three times. If you can’t help me, please cancel my Services. Is this how you treat loyal customers?