Virgin Media Outage Report in Guildford, Surrey, England
Why is my Virgin Media service not working?
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The latest reports from users having issues in Guildford come from postal codes GU2 and GU1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Guildford, England
The most recent Virgin Media outage reports came from the following cities: Farnborough, Walton-on-Thames, Leatherhead, Guildford, West Byfleet, Camberley, Ashtead, Woking, Fleet, and Aldershot.
| City | Problem Type | Report Time |
|---|---|---|
 Farnborough
|
Wi-fi | 2 days ago |
|
Walton-on-Thames
|
Internet | 3 days ago |
|
Leatherhead
|
5 days ago | |
|
Guildford
|
Internet | 6 days ago |
|
West Byfleet
|
Internet | 16 days ago |
|
Camberley
|
Internet | 16 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Natasha Gorrie (@tashaj1984) reported from Farnborough, England@virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process
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Katie Girdler (@KGirdler) reported from Guildford, England@virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.
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Sue Crayden (@CraydenSue) reported from Leatherhead, England@virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!
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Paul Collier (@Pablocollier) reported from Wokingham, England@virginmedia Patchy. And the weekends enquiry regarding possibly upgrading... Non existent service.
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Dom O'Riley (@domoriley) reported from Esher, England@virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia
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Paul Collier (@Pablocollier) reported from Wokingham, England@virginmedia Sorry but no. If you can't monitor your own service provision why should I ?
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Sue Crayden (@CraydenSue) reported from Leatherhead, England@virginmedia This is getting my no where, I am just going round in circles, typical virgin service
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.
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Lewis H (@LewisFFC17) reported from Leatherhead, England@virginhelp is there a reason my virgin media is down in the leatherhead area?
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GoldyMcGoldface (@Goldy73) reported from Farnborough, England@virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.
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Iwona Sadowska (@IwonaSadowska) reported from Esher, England@virginmedia is it a joke? No network for two hours already? I have important work to do… £200 for broadband monthly not enough to keep the network going??
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!
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Dom O'Riley (@domoriley) reported from Esher, England@virginmedia And would you believe it @virginmedia you sent me a text to say engineering would be here todayto fix and haven’t even turned up after calling me to say buoy would as well
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!
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_jarl_ostensen (@psjarlo) reported from Guildford, England@virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr
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Paul Mackenzie Ross (@pmross) reported from Farnborough, EnglandDear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?
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_jarl_ostensen (@psjarlo) reported from Guildford, EnglandSince so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia
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Katie Girdler (@KGirdler) reported from Guildford, England@virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AE (@eastmandoo) reported@virginmedia No all good with equipment and no outage
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Laura Stevens (@princess_boo148) reported@virginmedia Not working at all. We was Ment to be having the cable replaced as that was the issue but nothings changed
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Stuart Edwards 🇺🇦🇺🇦🇺🇦 (@edbowski) reported@virginmedia It doesn't. It just tells me "We're looking into it" and to come back in 24 hours, and if the problem is still there, then "we'll help book an engineer"... 3 days running and still no help getting an engineer and still got slow speeds.
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Jane Bridges (@janieb1975) reported@virginmedia want to change tv service to you but getting no sense from your call centre. Where is the nearest store to Leeds to speak someone in person???
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Jb (@Jbpafc5) reported@virginmedia says everything is fine when it definitely isn’t! Constantly lagging when trying to play fifa & before you say I’ve re set the router & everything! Use to run amazingly on Wi-Fi before you done something in the area & send the letter out saying stick a phone line in become awful
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Mike Dixie ❤🧡💛💚💙💜 (@mikedixie80) reported@virginmedia @WelshyClare I'm sorry, I'm just in the process of signing up with you @virginmedia and we have been told there is a guaranteed speed! Why out in social media are you saying there isn't? My experience is becoming a new customer so far is appalling!!
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Dave Birty (@birtydave) reported@virginmedia Somebody called round my house saying that I had made an enquiry when all I did was put my house number in and postcode on the website to check prices. I never engage with people selling door to door. Very disappointed this happened.
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MadameWokeratiHeap 🇺🇦🕷 (@MadameTrashheap) reported@virginmedia And there was no outage showing on the service checker
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Mrs_Horn (@MrsHorn_EYO) reported@virginmedia my grandparents are having issues with their landline within fk area but yet when checking status it is saying there is no issue this has been down since last night. They need their landline for MEC use.
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Harkiran Chima (@harkiranchima) reported@virginmedia It’s still not working. I’m in the EC1 area.