Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Guildford, Fleet, Aldershot, Crowthorne, Walton-on-Thames, Camberley, Surbiton, Woking, Farnborough, Godalming, Leatherhead and Yateley.
| City | Problem Type | Report Time |
|---|---|---|
 Guildford |
Internet | |
| Fleet |
Wi-fi | |
| Aldershot |
TV | |
| Crowthorne |
Total Blackout | |
| Walton-on-Thames |
Internet | |
| Camberley |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia how do I cancel a subscription on one on my boxes , also do you offer discount with a defence discount card
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Anthony Cole
(@ACLondon) reported
from
Chobham, England
@virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia I just paid my bill on the phone. Via automated service. Its taken pmt. Now on hold for 35 minutes.. Don't even know why.. Any answers
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@virginmedia I have had no broadband for nearly 24hrs, an area issue apparently and you have a fix time of 03/02/20!!! #nothelpful #peedoff
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
@lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.
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James Snyder
(@StJamesofFleet) reported
from
Fleet, England
@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
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gary marshall556
(@GMarshall556) reported
from
Ashtead, England
@virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!
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alex barnicoat
(@BarnicoatAlex) reported
from
Chertsey, England
@virginmedia Have been trying to contact customer services through chat and phone for the last 5 days. We went through the broadband order process. Reference number WS6730830. We are no longer moving due to COVID so need to cancel this. Please help.
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David Howorth
(@dhoworth1) reported
from
Esher, England
@virginmedia Still no broadband and no communication. Why do I the customer have to chase you to get an update. Why do you not contact me - email/call etc #poorcustomerexperience
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Sian Prime
(@SianPrime) reported
from
Guildford, England
@virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
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Neil Milliken
(@NeilMilliken) reported
from
Cobham, England
Can you help @virginmedia all I need is a replacement splitter cable I am having to use own co-ax cable to get online.
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia They are not much help , I’ll look around first see if there are better deals
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia so I called up to discuss my package I literally wonder who you employ so so unhelpful not rude just unhelpful , plan b find a new package myself
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Bill Adams
(@theworstbill) reported
from
West Molesey, England
@Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast
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jack
(@charliehart1985) reported
from
West Molesey, England
@virginmedia still having issues with Netflix still not working on my tv
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia @Virgin_Victoria For a start my phone keeps coming up as no service available and your csa says I need a new sim card,!!!! WiFi in my flat is rubbish and keeps dropping out. They won't come out to look. Have complained 10+ times but no one cares. So after 20+ loyalty to your company I expect more
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia Truthfully, your engineers are hopeless. WiFi is not working properly throughout the flat and I pay you lots of money for a bad service..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jonnypowell
(@jonnyypowell) reported
@virginmedia It doesn’t say anywhere on the advert it’s for new customers only either. But I’ve cancelled now, love the product, hate the service 👋
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Jasjeet Malwa
(@JasjeetMalwa) reported
@TheFraserPorter @virginmedia Hey mate, got the same issue, how did you rectify this in the end?
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Roy Marett
(@marett1955) reported
@virginmedia Internet down AGAIN UB8 2UR
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Robffc88
(@robffc88) reported
@virginmedia how many nights in a row of losing Wi-Fi is it going to take before you decide to make contact with me about the useless customer service and non existent internet that I pay over the odds for?
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hsacsrednu
(@unders1989) reported
@virginmedia Through to a bot. Again. Still same problem. You came and did engineering works and it has not worked since. As soon as BT are in my area you are gone. Continuous sales calls yet nothing when there is an issue.
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Craig Hemmings
(@craighemmings) reported
@virginmedia I need this resolving I've tried contacting direct but cannot get to speak to anyone other than a computerised message service
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Scouse
(@JonhPaul2020) reported
@virginmedia @wednesdayaddams @NetflixUK It’s not that I’m not paying it because I am paying it I wouldn’t recommend any one Because I don’t want anybody else having the same issues I have talked about this but there’s nothing there gonna do about it and you must know this because this cost of living
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💙🌹Sara🌹💙
(@TrainedPengling) reported
Anyone else having trouble with streaming using Virgin media? Having buffering, poor definition, stuttering etc on all my streaming packages so it’s got to be down to my internet.
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Rob Rees
(@robrees100) reported
@virginmedia Service down, again. No broadband for the last 5 or 10 minutes (10.55pm, 25 Nov). No change in lights on my VM Hub. Virgin Media Status reports an “intermittent fault” after remotely testing my connection, despite initially saying there was a good service in my area. Hopeless.
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ronaldo
(@rond1253) reported
@virginmedia There is nothing on service page,