Virgin Media Outage Report in Guildford, Surrey, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Guildford come from postal codes GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 06: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Godalming, Guildford, Yateley, Leatherhead, Farnborough, Woking, Bagshot, Walton-on-Thames, Aldershot, Ashtead, Camberley, Weybridge, Chertsey, Fleet and Addlestone.
| City | Problem Type | Report Time |
|---|---|---|
 Godalming |
Internet | |
| Godalming |
Internet | |
| Guildford |
Internet | |
| Yateley |
Wi-fi | |
| Leatherhead |
Wi-fi | |
| Guildford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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JOHN WEST ⭐️⭐️⭐️⭐️⭐️⭐️
(@westy_1966) reported
from
Camberley, England
@virginmedia why is your internet service so poor.3rd day of the week and already this week I’ve had issues for two days#stayconnected
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James Baroque
(@jamesummer2) reported
from
Esher, England
@JustMeBeingMe4 @virginmedia Use Bt WiFi and hub, I'd never touch Virgin with the hairy swindler !!
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Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I made a complaint when this happened weeks ago, which resulted in me forking out for my own router. You didnt acknowledge my complaint and sent a letter saying I should call you back and I did and still have had no response! Apalling service! Will have to go to Ofcom.
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Michael Rietschy
(@MRietschy) reported
from
Ashtead, England
@virginmedia no answer still, a week without service, not good enough!
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@mouseamillion @virginmedia It's an issue with our cable, so anything plugged in is OK, just our wireless network.
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia Better but seems to a be a daily issue over the last week or so
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia can you please cancel my sports subscription because there have been no live sports. Thank you
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Charles Roberts @ AWS
(@Charles545587) reported
from
Ashtead, England
@virginmedia are still having problems bringing services back online. #virginmediadown
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Chivers67
(@Chivers67) reported
from
Addlestone, England
@virginmedia your customer service compared to your Sales at present is Pretty poor🤔. Man the phones and Web for adding customers but ignoring existing ones isn’t great! BT infinity will be coming to my address very soon!
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TGP
(@terrygparrott) reported
from
Farnborough, England
@virginmedia Broadband in GU14 is up and down like a "****** draws". I pay for 350 Mbps but am getting much less than that. I've rebooted and reset my Hub 3, please sort it out!
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Dean
(@deanocranfield) reported
from
Witley, England
@virginmedia I need to cancel one of the mobiles contracts I have with you, it’s a phone my father used, but has had to go into care so won’t be needing it. Can’t get through by phone
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@jamiepattenden1 @virginmedia It was a cable issue apparently, a second engineer is coming out on the 23rd to lay some new cable.
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Ryan Byford
(@cobysaur) reported
from
Wokingham, England
I wonder if @virginmedia and @vodafoneuk use the same backbone or something. Both services are down or extremely slow since 17:00
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Same issues of drop out. Got to wait another 11 days until its fixed. 😔
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Frank Andreas
(@frankandreas3) reported
from
West Molesey, England
@virginmedia the internet has been terrible today and has died again just now. Can you let me know if you are able to fulfill the contract I pay for or if I need to look for another internet provider. Absolutely terrible
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TGP
(@terrygparrott) reported
from
Farnborough, England
@virginmedia I'm paying for 350 Mbps and getting less than 100, very poor now. You website says no problems so its telling porkies!
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Viv Burrows
(@VivBurrows) reported
from
Lightwater, England
@virginmedia Pitifully poor, would never recommend them to a business
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JC
(@Jamesccampbell_) reported
from
Farnham, England
got my first zoom callback coming up and I BEG my Wi-fi don’t cut out @virginmedia 😣
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia is your service down in the KT22 area this morning?
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ShieldWall Cybersecurity
(@ShieldWallCybe1) reported
from
West Molesey, England
@virginmedia down on Surrey ....what's going on ?AGAIN!!! How many times this year now?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Catherine Lord
(@Catlord568) reported
@virginmedia My mobile is only used for emergencies. It is PAYG and doesn't access internet, so I will have to go through the website. Thank you for trying to help.
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Bruce Nelson #FBPE #FBPPR 🏴🇪🇺🔶
(@dbnelson99) reported
@virginmedia @lib_dem_dan 14 days! That’s slick customer service.
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sarah sandhu
(@mummysandhu) reported
@virginmedia Well how about you call us seeing as you’re the ones that have been messing us around. My husband was hung up on 3 times earlier and no one would help. I want our wifi and tv fixed this evening no matter what you have to do. Pay overtime if you have to
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Michael Keunhwi Ahn
(@michaelahn94) reported
@virginmedia offering an insulting waiver of £30 for a £218 early disconnection fee for life events out of my control. I would have gladly stayed had my new flat was covered by the service. What a joke of a customer serivce.
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Catherine Lord
(@Catlord568) reported
@virginmedia We're sorry this isn't the page you wanted This part of the site isn't working at the moment, but it'll be up and running again soon. Please come back and try again later. Other parts of the site might work as normal, so try using the links below to help you find what you want.
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Alexandra
(@Alexand53028385) reported
@virginmedia You are the worst!
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Alexandra
(@Alexand53028385) reported
@virginmedia my Broadband is not working at all, I am working from home and now i cannot do my job because of you and when i called i was told that Next week someone will check it!???????!!!! And i am charged for services you do not provide?????!!!???
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Alexandra
(@Alexand53028385) reported
@virginmedia Apparently, the technical support couldn't even find my devices. Even after i gave my details, account number and the device number. After all that he said that he doesn't know what is wrong and a technician needs to come and check but they can only come next week.
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Louise Hainey
(@louise_hainey) reported
@virginmedia However I am now receiving debt collection agency letters! Yes it’s been going on and go in so long that I feel I have no other option than to contact the ombudsman regarding your service or sorry the lack of service
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Jack Peters
(@jackjt8) reported
@virginmedia It's been mentioned multiple times because of how unstable the connect is and each time it's been noted each time. Nothing has been done to improve this feature.