Virgin Media Outage Report in Guildford, Surrey, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Farnborough, Walton-on-Thames, Leatherhead, Guildford, West Byfleet, Camberley, Ashtead, Woking, Fleet, and Aldershot.

City	Problem Type	Report Time
Farnborough	Wi-fi	1 day ago
Walton-on-Thames	Internet	2 days ago
Leatherhead	E-mail	4 days ago
Guildford	Internet	5 days ago
West Byfleet	Internet	15 days ago
Camberley	Internet	15 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  gonzo (@pears0) reported 5 minutes ago from Camberley, England

  @virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?

• 
  Katie Girdler (@KGirdler) reported 6 minutes ago from Guildford, England

  @virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice

• 
  Wendy Earle (@wearliegig) reported 10 minutes ago from Guildford, England

  @virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 21 minutes ago from West Molesey, England

  @virginmedia Of course no change.. nothing has been done..? How can I speak to someone, anyone at Virgin media? I can’t even cancel my contract on line.

• 
  Daniel Evans (@ChavdogEvans) reported 22 minutes ago from Farnborough, England

  @virginmedia my wifi seem to keep dropping out is there issues with it at the moment

• 
  Vito Serafino (@vserafino19) reported 28 minutes ago from Farnborough, England

  @virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers

• 
  Katie Girdler (@KGirdler) reported 29 minutes ago from Guildford, England

  @virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.

• 
  Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 31 minutes ago from West Molesey, England

  @virginmedia Internet down in KT12. Any idea when it will be fixed ?

• 
  Katie Girdler (@KGirdler) reported 34 minutes ago from Guildford, England

  @virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!

• 
  Paul Collier (@Pablocollier) reported 36 minutes ago from Wokingham, England

  @virginmedia Patchy. And the weekends enquiry regarding possibly upgrading... Non existent service.

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 38 minutes ago from West Molesey, England

  @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

• 
  Paul Collier (@Pablocollier) reported 42 minutes ago from Wokingham, England

  @virginmedia Sorry but no. If you can't monitor your own service provision why should I ?

• 
  Peter ***** (@hoarp001) reported 44 minutes ago from Fleet, England

  @virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 48 minutes ago from West Molesey, England

  @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

• 
  Paul Mackenzie Ross (@pmross) reported 49 minutes ago from Farnborough, England

  @virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.

• 
  Dan (@danpowelldjp) reported 50 minutes ago from Esher, England

  @virginmedia thanks, has been 3 hours now and no fix - just going round in an endless loop.

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 53 minutes ago from West Molesey, England

  @SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 55 minutes ago from West Molesey, England

  @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

• 
  Callum Penny (@callum_penny) reported 56 minutes ago from Fleet, England

  @virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code

• 
  gonzo (@pears0) reported 59 minutes ago from Camberley, England

  @virginmedia We are sorry you are still waiting to be connected to one of the team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems. This may mean a delay in being transferred to one of

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dylan (@DylanGauci03) reported 8 minutes ago

  @Branzoh_ @virginmedia @BT Bt are just as bad; my wifis been down for 1/2 the day

• 
  Jonathan Sadler (@JonathanPSadler) reported 11 minutes ago

  @virginmedia Again you mean. You literally have a monopoly. There is no alternative. Why can you not supply the service we pay for?

• 
  Dean chappelle (@deanchappelle) reported 11 minutes ago

  @virginmedia No I’m now back on the phone to them - your level of service is absolutely appalling, the fact it’s taken all week to try and get this resolved is a complete disgrace

• 
  Barry Butler (@barryjbutler) reported 12 minutes ago

  @virginmedia Thanks. This is a perennial problem. Someone with the appropriate authority should perhaps acknowledge that sensitive local equipment needs proper protection Fixing these boxes ad hoc & indefinitely is not a remedy. It's just sloppy & wasteful business practice #VirginMedia

• 
  Patxi (@patcat68) reported 14 minutes ago

  Here's a tip for @virginmedia, if you want your customers to upgrade their account don't have a non-native English speaker call from an overseas, noisy call centre. Also I will never pay a £70ish upgrade fee without reading all the details in an email first.

• 
  Jonathan Sadler (@JonathanPSadler) reported 17 minutes ago

  @virginmedia Not really good enough is it? Look at your records, it’s relentless. Five years of poor service at a huge cost. No full fibre, old cables, one for internet, one for TV, no match of costs to new joiners, box on front of house installed and held together by cable ties. No joke.

• 
  Verdansk Bunny 🐰 (@MrHuskyx) reported 21 minutes ago

  Nothing more infuriating and annoying when you’ve been buzzing all day for it everything to just fall apart when it comes to it. @virginmedia **** you and your shitting internet.

• 
  Sid Celery (@sidcelery) reported 22 minutes ago

  @virginmedia Because I was getting ready to travel as well I didn't have the time to sort it out. Now I'm back in one place with time to test all options we found a solution together. All's well that finally ends well

• 
  stephen johnston (@smj1967) reported 22 minutes ago

  @virginmedia Alas still no internet. No visit from the engineers. So that's 4 times they've failed to appear. Customer Services where unable to give us a reason for this but, funnily enough, where able to tell us we couldn't cancel our contract without paying £160. I wonder wi OFCOM agree?

• 
  B E A N I E 🦊 (@Beanieee) reported 24 minutes ago

  @virginmedia For 2 days all network including TV and broadband has gone down without warning.