Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

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The latest reports from users having issues in Guildford come from postal codes GU2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 01/18/2026 23:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Addlestone, Godalming, Leatherhead, Ashtead, Camberley, Guildford, Horsham, Aldershot, Farnborough, West Molesey, Woking, Walton-on-Thames, Weybridge, Fleet and Dorking.

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City Problem Type Report Time
United KingdomAddlestone Internet
United KingdomGodalming Internet
United KingdomLeatherhead Internet
United KingdomAshtead Internet
United KingdomCamberley Internet
United KingdomGuildford Internet

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • domoriley Dom O'Riley (@domoriley) reported from Esher, England

    @virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!

  • woodyturts Alex Turton (@woodyturts) reported from Farnborough, England

    @virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.

  • tashaj1984 Natasha Gorrie (@tashaj1984) reported from Farnborough, England

    @virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process

  • psjarlo _jarl_ostensen (@psjarlo) reported from Guildford, England

    Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.

  • skmerry Sarah Merry (@skmerry) reported from Esher, England

    @virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!

  • domoriley Dom O'Riley (@domoriley) reported from Esher, England

    @virginmedia @Richard And if you haven’t got the capability to fix and deliver a service you shouldn’t offer it @virginmedia . I work from home and need to communicate with my clients

  • winetaff Lee James (@winetaff) reported from Esher, England

    @virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice

  • domoriley Dom O'Riley (@domoriley) reported from Esher, England

    @virginmedia And would you believe it @virginmedia you sent me a text to say engineering would be here todayto fix and haven’t even turned up after calling me to say buoy would as well

  • EssarrMason stevemason (@EssarrMason) reported from Aldershot, England

    @virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!

  • CraydenSue Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!

  • CraydenSue Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia This is getting my no where, I am just going round in circles, typical virgin service

  • domoriley Dom O'Riley (@domoriley) reported from Esher, England

    @virginmedia Changed it from 21/7 so I’m afraid it’s just appalling service and no one gives a damn..@Richard should be ashamed of the complete mask of empathy and service from @virginmedia

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

  • winetaff Lee James (@winetaff) reported from Esher, England

    @virginmedia Apparently a local fault but my signal test says no issue -still not resolved and still no TV -follow up call that was promised within 3 days hasn’t materialised (Day 6 and counting)

  • AlisonJaneWilso Alison Jane Wilson (@AlisonJaneWilso) reported from Camberley, England

    @virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !

  • JulianHull Julian Hull (@JulianHull) reported from Farnborough, England

    @virginmedia having problems with internet in GU14. Will this be resolved soon

  • McFadden1985 James McFadden 🎮 (@McFadden1985) reported from Camberley, England

    My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RachCB1 Rachel (@RachCB1) reported

    @virginmedia 48 hours now trying to work from home with shocking broadband on your latest hub with top fibre package. Told should be fixed by 8th Nov. HELP!!!

  • TINYWEND Wendy M Croft (@TINYWEND) reported

    @virginmedia Would it be possible for me to try again tomorrow, I have to leave for work now. Thank you very much for your help and apologies for wasting you time.

  • TheBoxingMadMan The Boxing Mad Man (@TheBoxingMadMan) reported

    @virginmedia Internet down for most of the day in Letchworth area. Why???

  • therealsambo121 Vergen f@@king useless (@therealsambo121) reported

    @virginmedia well done I mean well done it's took four days to fix and fixed . I'm expecting at 15 pounds off my bill

  • Mabowe92 Bowe (@Mabowe92) reported

    @virginmedia Hi, I sent a mail today stating I wanted to cancel my Internet on the 31st December and I received a mail back to say it would be cancelled in 30 days! Can this be looked at ASAP please? I cannot get through to anyone on the phone.

  • Rainhulk Rob (@Rainhulk) reported

    Just had an extremely frustrating experience trying to cancel broadband from @virginmedia. The transfer from Retentions to Cancellations kept failing so had to call back and give details over again. Once through it took over 20 minutes repeating I wanted to cancel. Never again.

  • Tylerkenny12 Tyler (@Tylerkenny12) reported

    @virginmedia It’s terrible, when will this be fixed ? Surely you guys are concerned, Colchester area must be resolved quick

  • richiemorton01 Richie Morton (@richiemorton01) reported

    @virginmedia So got hold if a human then put on hold for the movers team ?????? I just want to ******* cancel

  • zymurgic Simon Hewison (@zymurgic) reported

    @MW1CGG @alexbloor @pythag_mjw That's assuming that Virgin Media's mandatory CPE doesn't do nasty thing like send fake RSTs or break NAT sessions they deem to be inactive. I have quite a few problems running various tunnelling protocols across Virgin Media, but I guess that modem mode might remedy it.

  • moat_mrs MrsMoat (@moat_mrs) reported

    @virginmedia is there an issue with your services in SM5? I have no internet or tv service. You online service status is no help.