Virgin Media Outage Report in Guildford, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Guildford come from postal codes GU2 and GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Camberley, Guildford, Farnborough, Woking, Fleet, Leatherhead, Aldershot, West Molesey, Addlestone, Godalming and Ashtead.
| City | Problem Type | Report Time |
|---|---|---|
 Camberley |
||
| Guildford |
Internet | |
| Farnborough |
Wi-fi | |
| Woking |
Internet | |
| Camberley |
Total Blackout | |
| Camberley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Nico Cary
(@nicocary) reported
from
Cobham, England
. @virginmedia any chance you can install fibre line for my buisness that’s now 2 months delayed! 😢 Over 180 emails sent / over 12 hours on support calls going round in circles. You did manage to take payments however for these months of no internet! 🥴 #virginmedia
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Send, England
@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.
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Martyn Jones
(@TheonlyJonesy) reported
from
Fleet, England
@virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!
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fiona khan
(@fleekhan) reported
from
Esher, England
Finally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩
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Paul Austin
(@BagshotTwit) reported
from
Camberley, England
@virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@GuseensLV @virginmedia Ah man, I’m with ya. 350MB here was fab until 16 days ago. Been “OK” today, had a relatively stable connection but it never crept over 10MB and that was if I was lucky *sigh*
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PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
Omg @virginmedia the worse service you could possible get 😡
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Gabriella d'Aprano
(@GabsdAprano) reported
from
Esher, England
@virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.
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Will Matthews
(@wmatthew) reported
from
Fleet, England
@virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow
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Paul Austin
(@BagshotTwit) reported
from
Camberley, England
@virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?
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Will Headley
(@WillHeadley1) reported
from
Esher, England
@virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.
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Nico Cary
(@nicocary) reported
from
Cobham, England
@joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩
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PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
@virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains
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fiona khan
(@fleekhan) reported
from
Esher, England
@virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!
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James McFadden 🎮
(@McFadden1985) reported
from
Camberley, England
My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.
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PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
@virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gemma Perlin
(@gemmaperlin) reported
@virginmedia hello my booster on the wifi has not been working for a while whenever I call the helpline I just get the automated service which says it is running tests but doesn't fix it. Please could you help? Thanks
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gabriellehoad
(@gabriellehoad) reported
There are some lovely, competent people working for @virginmedia but what good is that when their wider customer service model sucks?
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Paul Hill
(@PaulHill1972) reported
@virginmedia broadband just dropped again in Wimbledon - second time this morning. What are you doing about this - no issues reported on your webpage...?
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Mike Edwards
(@afc1903mike) reported
@virginmedia I have issues with no 5Ghz access on my hub 3. Status is fine according system test and there are only so many times I can reset my hub, which seems to be the only advice you can give!
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RenegadeRasta
(@Daniel89605152) reported
@virginmedia im trapped in a more expensive contract. service is dire!! Calls cut off - clearly they have my number but don't callback so presume deliberate. A manager saying "I'm done" shouting at me & over me. Case supposed to be escalated. Got a letter saying Virgin not heard from me
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Steve N.
(@TheMightyNews) reported
@virginmedia is there a way speak to someone? It’s all automated and online but I need to speak to CS regarding an issue with my account. Thanks in advance
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Michael Fletcher
(@Twefletch) reported
@virginmedia I need to contact you. I have tried by chat (what a terrible service). I just rang, you answered the phone and hung up immediately. I am livid. How are you going to help me?
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Ellis
(@EllisJBH) reported
@virginmedia I was told an engineer was doing work in the area to resolve the issue, but this has been going on for weeks and I have read online multiple engineers have been out to the area. I would just like some clarity as to what is actually going on.
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Dan Horler
(@DanHorler) reported
@virginmedia Hi. Thanks for your reply. It is everywhere. The technical team have said it is a problem with the routing of the number. But they haven’t updated my ticket for 9 days now. I really need this sorting out
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Ellis
(@EllisJBH) reported
@virginmedia I submitted a formal complaint on Monday, as there have been times, such as on Monday, where I was unable to work from home as the internet was completely unusable. I had the complaint escalated, but have heard nothing since.