Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU1 and GU2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Aldershot, Farnborough, Ashtead, Woking, Walton-on-Thames, Weybridge, Guildford, Fleet, Addlestone, Dorking, Godalming, Camberley, Horsham, Crowthorne and Surbiton.
| City | Problem Type | Report Time |
|---|---|---|
 Aldershot |
Internet | |
| Aldershot |
Internet | |
| Farnborough |
Internet | |
| Ashtead |
Wi-fi | |
| Woking |
Internet | |
| Walton-on-Thames |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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James Snyder
(@StJamesofFleet) reported
from
Fleet, England
@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia deny one of the passwords I gave is correct. Their systems are appealing. As is customer service. Don't use Virgin Media. No good reasons for why their practices are in place.
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia @Virgin_Victoria For a start my phone keeps coming up as no service available and your csa says I need a new sim card,!!!! WiFi in my flat is rubbish and keeps dropping out. They won't come out to look. Have complained 10+ times but no one cares. So after 20+ loyalty to your company I expect more
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia Truthfully, your engineers are hopeless. WiFi is not working properly throughout the flat and I pay you lots of money for a bad service..
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia you really don't understand the concept of customer service
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia They are not much help , I’ll look around first see if there are better deals
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David Howorth
(@dhoworth1) reported
from
Esher, England
@virginmedia Still no broadband and no communication. Why do I the customer have to chase you to get an update. Why do you not contact me - email/call etc #poorcustomerexperience
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John Neilson
(@flyingjok) reported
from
Camberley, England
@dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!
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Jack Holliday
(@JHollid) reported
from
West Molesey, England
@GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia so I called up to discuss my package I literally wonder who you employ so so unhelpful not rude just unhelpful , plan b find a new package myself
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@virginmedia I have had no broadband for nearly 24hrs, an area issue apparently and you have a fix time of 03/02/20!!! #nothelpful #peedoff
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Anthony Cole
(@ACLondon) reported
from
Chobham, England
@virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond
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jack
(@charliehart1985) reported
from
West Molesey, England
@virginmedia still having issues with Netflix still not working on my tv
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia how do I cancel a subscription on one on my boxes , also do you offer discount with a defence discount card
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.
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Bill Adams
(@theworstbill) reported
from
West Molesey, England
@Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jeanna Louise Skinner
(@JeannaLStars) reported
@virginmedia Thanks. Looks like there's an issue, due to be fixed by 4pm, fingers crossed.
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Mike Kaye
(@Kayemikey) reported
@twirlandsparkle @virginmedia I would ... have been waiting 7-8 months for them to fix my broadband .. low speeds since at least Sept. Finally had engineers out to replace outside cable yesterday but made things worse !! no have to wait 2-3 weeks for another engineer to come out ... terrible customer service
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Keith Andrew
(@tweeting_keith) reported
E3. Never went, but did cover the big pre-E3 presentations one year for Virgin Media's live gaming blog/tweets, which was genuinely a buzz. Endless assortment of poor jokes that I found funny and overt interest in the games I liked the look of. No idea who read it but I loved it.
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Jon
(@jpl1976twit) reported
@virginmedia It says no faults and I've booked an engineer for Friday morning. Said that last time and I went through the booking process and then later refreshed saying area fault. The service has been really poor in the last month when very good before for years
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Mike Kaye
(@Kayemikey) reported
waiting 8-9 months for @virginmedia to fix our low broadband speeds. After recurrent no shows, had the engineers out 2 days ago but only made things worse! Promised technician return next day .. no show .. usual will be 2-3 wks #fastercloser NOT!
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Faizan
(@Faizansan) reported
@virginmedia 4pm today. But earlier given time was 11pm last night then 10am this morning and now 4pm. Ita bit disappointed that there is no detailed information provided from vm support team neither they are aware of ground technial fix status.
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Kellie Dawson
(@BigFashionista) reported
So @virginmedia truly are the devil, right? Box stopped working last week. They were meant to send someone on the 6th. No one turned up and can’t reach them on live chat. Just awful service
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mm_sx
(@m_tweets2) reported
@virginmedia issues with wifi connection completely gone. In the HA0 area
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Mike Kaye
(@Kayemikey) reported
@virginmedialife @VirginMediaCorp waiting 8-9 months for @virginmedia to fix our low broadband speeds. After recurrent no shows, had the engineers out 2 days ago but only made things worse! Promised technician return next day .. no show .. usual will be 2-3 wks #fastercloser NOT!
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Chelsea Martin
(@Chelsea11082179) reported
@virginmedia any update on a fix for the issues affecting broadband for EX1 3UE?