Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU1 and GU2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: West Byfleet, Camberley, Guildford, Ashtead, Farnborough, Woking, Fleet, Leatherhead, Aldershot and West Molesey.
| City | Problem Type | Report Time |
|---|---|---|
 West Byfleet |
Internet | |
| Camberley |
Internet | |
| Guildford |
Phone | |
| Ashtead |
TV | |
| Camberley |
||
| Guildford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Anthony Cole
(@ACLondon) reported
from
Chobham, England
@virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia so I called up to discuss my package I literally wonder who you employ so so unhelpful not rude just unhelpful , plan b find a new package myself
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@virginmedia I have had no broadband for nearly 24hrs, an area issue apparently and you have a fix time of 03/02/20!!! #nothelpful #peedoff
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia @Virgin_Victoria For a start my phone keeps coming up as no service available and your csa says I need a new sim card,!!!! WiFi in my flat is rubbish and keeps dropping out. They won't come out to look. Have complained 10+ times but no one cares. So after 20+ loyalty to your company I expect more
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia Truthfully, your engineers are hopeless. WiFi is not working properly throughout the flat and I pay you lots of money for a bad service..
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
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David Howorth
(@dhoworth1) reported
from
Esher, England
@virginmedia Still no broadband and no communication. Why do I the customer have to chase you to get an update. Why do you not contact me - email/call etc #poorcustomerexperience
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James Snyder
(@StJamesofFleet) reported
from
Fleet, England
@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
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Bill Adams
(@theworstbill) reported
from
West Molesey, England
@Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia They are not much help , I’ll look around first see if there are better deals
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia how do I cancel a subscription on one on my boxes , also do you offer discount with a defence discount card
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia you really don't understand the concept of customer service
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John Neilson
(@flyingjok) reported
from
Camberley, England
@dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!
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gary marshall556
(@GMarshall556) reported
from
Ashtead, England
@virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
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jack
(@charliehart1985) reported
from
West Molesey, England
@virginmedia still having issues with Netflix still not working on my tv
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gonzalo
(@VelillaGonzalo) reported
@virginmedia @allpointseastuk Hi :) I cancelled my account with you guys and even received a confirmation email that the account was cancelled. However, I have just received an email saying that my bill is due in 3 days. As you can imagine, I am not very happy to pay for a service that is not being rendered
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californiagirl1994
(@careysgirl50) reported
@virginmedia Speed issue
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LOLLY SCOBZ 🤎🪳
(@LydiaLScabies) reported
So close to pulling a Karen like you’ve never witnessed over the utter careless incompetence of anyone working the @virginmedia phone lines.I have been passed to 5 different departments in 2 days over my issue, and it’s always been the wrong department. 🧵
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Tom
(@tommygoodlove) reported
@virginmedia I have just spent an hour on a 'chat' to query why automatic compensation wasn't paid for a complete loss of broadband service from 4th to 13th June. Foobed off,I was offered £7 for the whole period, then had to educate the agent on the scheme rules. Very poor.
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Michael Tracey
(@uzi_lover_) reported
@virginmedia Hi how do you order a WiFi booster as my WiFi keeps cutting out and I hear that it could help, I've been on your site, app, and try to call but no luck.
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redpaddie
(@redpaddie) reported
On the phone for almost 20 minutes to @virginmedia to report my router is not working only to by hung up on by @virginmedia lovely call taker, shocking #terriblecustomerservice #rudevirginmediastaff
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Tom
(@tommygoodlove) reported
@virginmedia Offer was increased to £45, then £50 - still below what should have been paid automatically. Chat has now disconnected before the issue is resolved. Can anyone help please.
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Birdy
(@BiddyBike) reported
@virginmedia Totally unnecessary obstructive procedure, contrary to good sense, of dubious legality. Like I first said, goodbye. I've had more than enough of your appalling customer "service".
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Hippotastic 💙
(@Rocktastichippo) reported
When David from Virgin Media (hmmm) calls about broadband problems(?), and you say that the speed is 2 hamsters a minute, when asked, and he accepts, be suspicious.......very suspicious Scam call - Keep your hamsters safe from scummy shysters 🐹🐹
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Janis Triblis-Runcitis
(@JanisTriblis) reported
@virginmedia Three weeks ago reported - moving to new house. Yea yea your service will be shortly but will takes couple of days. Response from customer service.