Virgin Media outages and service status in Guildford, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 4 outage signals in the last 24 hours around Guildford, including 4 direct reports.
- The most common problems reported in this area mention Internet, Phone, and E-mail.
- The most recent signal from this area was received Jul 12, 4:42 PM GMT+1.
- Internet (74%)
- Phone (9%)
- E-mail (4%)
- Total Blackout (4%)
- Wi-fi (4%)
- TV (4%)
The latest reports from users having issues in Guildford come from postal codes GU1 and GU2 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 12: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Guildford, England
The most recent Virgin Media outage reports came from the following cities: Walton-on-Thames, Guildford, Camberley, Aldershot, Horsham, Addlestone, Surbiton, West Molesey, Yateley, Fleet, Farnborough, Dorking, Woking, Ashtead, and Chertsey.
| City | Problem Type | Report Time |
|---|---|---|
 Walton-on-Thames
|
Internet | 8 minutes ago |
|
Guildford
|
Internet | 2 hours ago |
|
Guildford
|
2 hours ago | |
|
Camberley
|
Phone | 6 hours ago |
|
Camberley
|
TV | 2 days ago |
|
Aldershot
|
Internet | 5 days ago |
Nearby cities with recent reports
2 recent signals
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
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Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England@virginmedia Of course no change.. nothing has been done..? How can I speak to someone, anyone at Virgin media? I can’t even cancel my contract on line.
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Called yesterday PM: engineer tested the line, said there were network issues despite status page saying to the contrary. Was told you were fixing the issue but today is day 15 and no BB since ~15:30 yesterday. I have to go to the office, no choice. Poor/no BB = risk my health 🙁
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PaulineAyres-S/W (@paulineayres) reported from Blackwater, England@virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains
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Paul Riddell (@shombell) reported from Ash, England@vmbusiness total loss of internet service again in GU12 area. Becoming a regular occurrence, almost weekly!
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Julian Hull (@JulianHull) reported from Farnborough, England@virginmedia having problems with internet in GU14. Will this be resolved soon
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Paul Austin (@BagshotTwit) reported from Camberley, England@virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!
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John Neilson (@flyingjok) reported from Camberley, England@virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!
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DimiD (@DimiD35089880) reported from Camberley, England@virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted
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Daniel Evans (@ChavdogEvans) reported from Farnborough, England@virginmedia my wifi seem to keep dropping out is there issues with it at the moment
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Katie Girdler (@KGirdler) reported from Guildford, England@virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice
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Matt Rose (@mattrose18) reported from Camberley, England@virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues
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Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England@virginmedia Internet down in KT12. Any idea when it will be fixed ?
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Kirsty Nunn (@kirstyrosenunn) reported from Guildford, EnglandHey @virginmedia @virginhelp can you have a look at your wifi service in the Guildford area? It’s been patchy for weeks, now have had no connection on any device for the past 24 hours; as someone who works and studies from home a lot, this is quite worrying and frustrating
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Lewis H (@LewisFFC17) reported from Leatherhead, England@virginhelp is there a reason my virgin media is down in the leatherhead area?
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Dom O'Riley (@domoriley) reported from Esher, England@virginmedia And would you believe it @virginmedia you sent me a text to say engineering would be here todayto fix and haven’t even turned up after calling me to say buoy would as well
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Wendy Earle (@wearliegig) reported from Guildford, England@virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Shaun Key (@SKEY2011) reported@virginmedia So your going to give us a discount next month then as I’m paying for a service that I’m not getting, no internet no tv no World Cup, !!!!! Get it sorted!!
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b (@ihavejordans) reported@BobbyMan747 @Virgin Personally i was thinking of making the switch to Virgin Media, but the last couple of weeks i have been hearing a lot of this. I thought they had sorted out their issues, but it appears they haven't.
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Lee Rand 🍄 (@UglyGeezer) reported@MichelleBeckett @virginmedia I lost my partner of 28 years. Devastating in all aspects of my life. I rang Virgin to try and end contract, explained my partner was dead and I couldn't afford the service any longer. They spent most of the call trying to get me to upgrade to more services. I will never forget
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Steve Maslin (@SteveMaslinG) reported@MichelleBeckett @SkyUK @VodafoneUK My 88 year old Mum was in hospital 6 weeks, Dad called her every day until Virgin Media cut off his phone without warning. Dad never missed a bill but they said he had exceeded his limit. When I complained their rep shouted "It's for their protection". Virgin Media are scum.
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Rob Heneghan (@robheneghan) reported@virginmedia Thanks for being no help whatsoever? 3 days no internet but as usual you guys don’t seem to care. Shocking service as usual….
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SUFI (@SlientPixel) reported@InternetH0F I mean in the uk literally a week ago one of our virgin media got fined 28m for making hard to cancel
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ari of 🫓twt || 🚯🏳️⚧️ (@DY3D_BR4INZzz) reported@JefferychanRP you have strawpage gimmicks to attend to put the virgin media down
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OrganisedPauper (@OrganisedPauper) reported@LessGrumpy @virginmedia I had similar problems. I've binned them.
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elly ☀️🌷 (@softstclaire) reportedjust actively caught virgin media shutting down my pirate site omfg im distraught
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Enzo Ferro (@EnzoFerro2023) reported@MichelleBeckett @SkyUK @VodafoneUK Very sorry for your loss. I left virgin media a few years back after very poor service and I am hearing lots of examples recently of why I will never return.