Virgin Media Outage Report in Guildford, Surrey, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Guildford come from postal codes GU2 and GU1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Guildford, England
The most recent Virgin Media outage reports came from the following cities: Ashtead, Farnborough, Walton-on-Thames, Leatherhead, Guildford, West Byfleet, Camberley, Woking, Fleet, and Aldershot.
| City | Problem Type | Report Time |
|---|---|---|
 Ashtead
|
Internet | 1 day ago |
|
Farnborough
|
Wi-fi | 4 days ago |
|
Walton-on-Thames
|
Internet | 5 days ago |
|
Leatherhead
|
7 days ago | |
|
Guildford
|
Internet | 8 days ago |
|
West Byfleet
|
Internet | 18 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Rony Aujla (@Ronyaujla) reported from West Molesey, England@virginmedia I made a complaint when this happened weeks ago, which resulted in me forking out for my own router. You didnt acknowledge my complaint and sent a letter saying I should call you back and I did and still have had no response! Apalling service! Will have to go to Ofcom.
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James Baroque (@jamesummer2) reported from Esher, England@JustMeBeingMe4 @virginmedia Use Bt WiFi and hub, I'd never touch Virgin with the hairy swindler !!
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Daniel Saunders (@danjsaunders) reported from Cobham, England@mouseamillion @virginmedia It's an issue with our cable, so anything plugged in is OK, just our wireless network.
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Dean (@deanocranfield) reported from Witley, England@virginmedia I need to cancel one of the mobiles contracts I have with you, it’s a phone my father used, but has had to go into care so won’t be needing it. Can’t get through by phone
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Ryan Byford (@cobysaur) reported from Wokingham, EnglandI wonder if @virginmedia and @vodafoneuk use the same backbone or something. Both services are down or extremely slow since 17:00
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Viv Burrows (@VivBurrows) reported from Lightwater, England@virginmedia Pitifully poor, would never recommend them to a business
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Frank Andreas (@frankandreas3) reported from West Molesey, England@virginmedia the internet has been terrible today and has died again just now. Can you let me know if you are able to fulfill the contract I pay for or if I need to look for another internet provider. Absolutely terrible
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Macsi (@mmaaccss) reported from Wokingham, EnglandWanted to watch YT on #VirginMedia to see TSMGO: Phantom of the Opera but dear it is down at the moment! Unacceptable!
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JOHN WEST ⭐️⭐️⭐️⭐️⭐️⭐️ (@westy_1966) reported from Camberley, England@virginmedia why is your internet service so poor.3rd day of the week and already this week I’ve had issues for two days#stayconnected
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TGP (@terrygparrott) reported from Farnborough, England@virginmedia Broadband in GU14 is up and down like a "****** draws". I pay for 350 Mbps but am getting much less than that. I've rebooted and reset my Hub 3, please sort it out!
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JC (@Jamesccampbell_) reported from Farnham, Englandgot my first zoom callback coming up and I BEG my Wi-fi don’t cut out @virginmedia 😣
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Richard Doré-Boize 🏴 (@Boizey) reported from Leatherhead, England@virginmedia is your service down in the KT22 area this morning?
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Chivers67 (@Chivers67) reported from Addlestone, England@virginmedia your customer service compared to your Sales at present is Pretty poor🤔. Man the phones and Web for adding customers but ignoring existing ones isn’t great! BT infinity will be coming to my address very soon!
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Charles Roberts @ AWS (@Charles545587) reported from Ashtead, England@virginmedia are still having problems bringing services back online. #virginmediadown
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Richard Doré-Boize 🏴 (@Boizey) reported from Leatherhead, England@virginmedia Better but seems to a be a daily issue over the last week or so
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GeraldineMcCambridge (@gerimcc) reported from Aldershot, England@virginmedia can you please cancel my sports subscription because there have been no live sports. Thank you
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Macsi (@mmaaccss) reported from Wokingham, England@CarolynBe @virginmedia Still not working for meeee :( Xx
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TGP (@terrygparrott) reported from Farnborough, England@virginmedia I'm paying for 350 Mbps and getting less than 100, very poor now. You website says no problems so its telling porkies!
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ShieldWall Cybersecurity (@ShieldWallCybe1) reported from West Molesey, England@virginmedia down on Surrey ....what's going on ?AGAIN!!! How many times this year now?
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Michael Rietschy (@MRietschy) reported from Ashtead, England@virginmedia no answer still, a week without service, not good enough!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie Lancaster (@jbomber01) reported@virginmedia I joined you 18th December but there was a problem with my connection which meant it wasn't working until the end of the month after a technician visit. I have checked my first bill and you are charging me from the 18th when I didnt have a functioning service!
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Andy Campbell (@andycampbell87) reported@virginmedia been trying to get a response for 4 weeks. Never get through on the phone and you refuse to answer any emails. Awful customer service. Maybe I should stop paying my bill. You will contact me quick then!
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Cordelia74 (@Cordelia741) reported@virginmedia How do I have nut issues addressed if there is no email? What is the telephone number?
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JimJaam (@JimJaamPlays) reported@virginmedia I follow it through the broadband section. All it does it runs through diagnostics for internet being down. I can’t get through to anyone
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Cordelia74 (@Cordelia741) reported@virginmedia Phone line has not worked at all for over a year. Subscription channel not playing despite being subscribed and charged. Intermittent Broadband. First two issues my main concern. I have been charged in full despite reporting this issue several times for over a year
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Valerie 🇬🇧🤝🇺🇸 🏴🤝🏴 (@TykeTalking) reported@Rikmat @tonydr0 @virginmedia Poured water on it myself. I went to check if there was any permanent damage and from what I could see there isn't.
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Di Fearn (@Difearn) reported@virginmedia please please please can you fix the internet issues in De21 as soon as possible - it’s essential for my daughter studying for GCSEs online and I can only work from home if it is fixed -or will have to take time off unpaid! Don’t need any more stress at the minute!
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Iain Stewart (@iaintkd) reported@virginmedia how do I report a fault without having to phone? Hub4 with red ring and reporting no RF signal, although your status page claims no issues in area?
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DankeLee (@DankeBear) reported@virginmedia you are still billing me for my phone line even though I cancelled it a few months ago. I have contacted you several times. Please cancel it and refund me all money charged.
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John Naylor (@JohnNay02908827) reported@afneil I hope this gets noticed. I was really looking forward to watching GB News but there are hurdles! Where I live, Freeview has 16 channels, Virgin Media are miles away and I'll never subscribe to Sky. I do have Freesat though. Any chance of launching on that platform?