Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Guildford, Leatherhead, Camberley, Esher, Woking, Farnborough, Fleet, Dorking, Aldershot, Addlestone, Chertsey, Yateley, and Lindford.

City	Problem Type	Report Time
Guildford	E-mail	3 days ago
Leatherhead	Internet	6 days ago
Camberley	Internet	7 days ago
Guildford	Internet	15 days ago
Esher	Wi-fi	16 days ago
Woking	E-mail	17 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Sue Crayden (@CraydenSue) reported 53 seconds ago from Leatherhead, England

  @virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!

• 
  Thom Gibbons (@TheBadgerG) reported 2 minutes ago from Farnborough, England

  @virginmedia Yes, zero issues in area for broadband, pulled apart and reset the router numerous times. It just keeps wanting to download new settings, works for a bit and then fails. Engineer now booked for next Wednesday which is an eternity running my business from home.

• 
  fiona khan (@fleekhan) reported 9 minutes ago from Esher, England

  @virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!

• 
  Dan O'Sullivan (@dano_afc) reported 11 minutes ago from Frimley, England

  @virginmedia what is going on with your customer service today????? Completely unreachable either on phone, online chat or your abysmal whatsapp service!!! Talk to your customers!!!!!!!

• 
  CM40 (@CM40UK) reported 13 minutes ago from Blackwater, England

  @virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty

• 
  Mark in Hants 🇪🇺 🇬🇧 🇺🇦 (@markinhants) reported 15 minutes ago from Aldershot, England

  @virginmedia I’m asking your team whether they want to do anything to match that to keep a customer but I keep connecting someone new & around I go again. Happy to DM or take a call from someone

• 
  GoldyMcGoldface (@Goldy73) reported 17 minutes ago from Farnborough, England

  @virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so

• 
  Nattytude (@nattytude) reported 20 minutes ago from Fleet, England

  @virginmedia Internet is down in GU51 since yesterday. When will it be up? Can't report it online, because we have no internet for it to check with!

• 
  Paul Mackenzie Ross (@pmross) reported 22 minutes ago from Farnborough, England

  @Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.

• 
  gonzo (@pears0) reported 23 minutes ago from Camberley, England

  @virginmedia We are sorry you are still waiting to be connected to one of the team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems. This may mean a delay in being transferred to one of

• 
  Paul Mackenzie Ross (@pmross) reported 26 minutes ago from Farnborough, England

  ‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!

• 
  John Neilson (@flyingjok) reported 32 minutes ago from Camberley, England

  @virginmedia Your web site is not very helpful really - apparently the fault will be rectified by 08.40 this morning. Understand technical problems arise but it’s surely much better to provide proactive updates rather than to react in receipt of complaints?

• 
  Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 34 minutes ago from West Molesey, England

  @virginmedia Internet down in KT12. Any idea when it will be fixed ?

• 
  Vito Serafino (@vserafino19) reported 38 minutes ago from Farnborough, England

  @virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers

• 
  stevemason (@EssarrMason) reported 39 minutes ago from Aldershot, England

  @virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!

• 
  Paul Mackenzie Ross (@pmross) reported 46 minutes ago from Farnborough, England

  Dear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!

• 
  PaulineAyres-S/W (@paulineayres) reported 50 minutes ago from Blackwater, England

  @virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 51 minutes ago from West Molesey, England

  @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 55 minutes ago from West Molesey, England

  @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 58 minutes ago from West Molesey, England

  @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Russell Frew (@rhfrew) reported 8 minutes ago

  @virginmedia The landing page is a pain in the backside. The user should be able to disable it if they want. Please issue a fix!

• 
  a staunch advocate of things (@fahadiiae) reported 13 minutes ago

  @Johnty14 @virginmedia That’s why i never walk out the front door, sends a signal to the burglars that im not in. Best to rappel down a garden side upstairs window

• 
  Expanse Consulting Ltd (@ExpanseCon) reported 14 minutes ago

  @ulickdcox @VodafoneIreland Not a vodafone issue. Looks like a core switch failure, optical cross-connect fault or other fault inside one of the central carrier-neutral hubs. It has dropped interconnection across multiple fixed ISPs (Virgin Media, Eir, Siro, NBI) simultaneously.

• 
  Stephen Maddock (@stephenm68) reported 16 minutes ago

  Day 35 of absolutely no services from @virginmedia and no useful information about when/if the outage in our area will ever get fixed. Let’s hope that @guardian Consumer Champions will look into this - I’ve just written to them. @Ofcom

• 
  mmhmm (@xhatne) reported 20 minutes ago

  @Johnty14 @virginmedia Easy solution here, someone should invent a method to get the leaflet through the door, so it ends up in the house, but passers by can't see it so it isn't obvious that nobody is home.

• 
  Malcolm Sillick (@Malcolm_Sillick) reported 21 minutes ago

  @LeilaniDowding @EE Lellani, it's not just EE, it's everyone. Even those on cable (Virgin Media) still have to have the phone plugged into the router. Seems like a good idea, until you get a power cut (which can be supported by a back-up battery, which is NOT given as standard) If the internet goes down, then so does your phone. Great if you have a mobile, but if you live in an area with a poor mobile signal, so reply on 'Wi-Fi calling' in the house, then when the internet goes down, you also have no mobile service. It's called progress!!

• 
  stuuk1🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@stuuk11) reported 22 minutes ago

  @LeilaniDowding @EE No idea Leilani. My elderly mother in law had issues last month with her virgin media line. It was down for 4 days, luckily she only lives around the corner.

• 
  Pure Hearted Human (@Graelwyn) reported 23 minutes ago

  @GoonerJo2201 @virginmedia It doesn't matter much now. As I intend to take my life as what virgin media don't know. Is that my mother and father abused me most of my life. And maybe since I never got her unconditional love as she loved only through money. I wanted to use the only thing she gives me now. Since she wouldn't call virgin to explain. As she cares more about my brother's partner's mother having cancer. Than that I may have cancer. So virgin media get their payments. And I have finally given up. That is all.

• 
  Paul Hulse (@paulpresenteruk) reported 24 minutes ago

  Dear @virginmedia I upgraded my package last night to add TV yet I wish to cancel this change due to the price for existing customers which is nearly double to what a new customer would get… I have tried to contact through various methods to cancel.

• 
  Karen Barker 🐈 🔭🐝🌹🍅 (@Kiai_Kas) reported 26 minutes ago

  Why are the match streams not working for tonight's matches @SkyFootball @virginmedia People pay a lot of money for this so-called service. It's not good enough