Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Guildford come from postal codes GU2 and GU1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 03/09/2026 13:25

March 09: Problems at Virgin Media

Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Guildford, Farnborough, Woking, Camberley, Fleet, Leatherhead, Aldershot, West Molesey, Addlestone, Godalming and Ashtead.

Loading map, please wait...
City Problem Type Report Time
United KingdomGuildford Internet
United KingdomFarnborough Wi-fi
United KingdomWoking Internet
United KingdomCamberley Total Blackout
United KingdomCamberley Internet
United KingdomWoking Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • ACLondon Anthony Cole (@ACLondon) reported from Chobham, England

    @virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond

  • Kev_McLoughlin Kevin McLoughlin (@Kev_McLoughlin) reported from West Molesey, England

    I move house and seemingly return to dial-up. @virginmedia guy was a man looking for a problem and probably saw a solution getting in the way of an easy day. @bt_uk say 2 weeks to £50 activation even though cables already in and I’m self-installing and it’s only 3-7mb !!!! 😠

  • theworstbill Bill Adams (@theworstbill) reported from West Molesey, England

    @Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia I'll just cancel my direct debit

  • JHollid Jack Holliday (@JHollid) reported from West Molesey, England

    @GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠

  • basicbloke2012 Basic Bloke (@basicbloke2012) reported from Yateley, England

    @virginmedia I did this last week and again twice this week All says there is an issue and I need to talk to someone

  • GaryMur52215667 Gary Murphy (@GaryMur52215667) reported from Farnham, England

    @virginmedia I pay nearly £100 a month for a dreadful service overall is that fair

  • lewis_hulatt LewisJHulatt (@lewis_hulatt) reported from Guildford, England

    @virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.

  • sheavyn_tony Tony sheavyn (@sheavyn_tony) reported from Esher, England

    @virginmedia no internet since early morning trying to work your service is becoming a disgrace

  • charliehart1985 jack (@charliehart1985) reported from West Molesey, England

    @virginmedia still having issues with Netflix still not working on my tv

  • GaryMur52215667 Gary Murphy (@GaryMur52215667) reported from Farnham, England

    @richardbranson hello Mr Branson, after several years of poor service from virgin media U.K., I’m going to cancel my services, it’s come to the point it’s an utter nonsense service ripping people off! Sorry I had to tweet you

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.

  • GaryMur52215667 Gary Murphy (@GaryMur52215667) reported from Farnham, England

    @virginmedia I had an appointment on the 28th 1-6 no one turned up only to be told it was done on the 18th, they never even had the Courtesy to let me know

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia They are not much help , I’ll look around first see if there are better deals

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia you really don't understand the concept of customer service

  • AndyCockell Mr.Cocktail 🍸 (@AndyCockell) reported from Dorking, England

    @virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia deny one of the passwords I gave is correct. Their systems are appealing. As is customer service. Don't use Virgin Media. No good reasons for why their practices are in place.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • 1tappleby Thomas Appleby (@1tappleby) reported

    @virginmedia I paid for an upgrade to the broadband package because the service was so poor and now I'm being penalised for paying more money after upgrading to the highest package. This is not good corporate behaviour and falls well below minimum standards expected

  • MooresVicky Vicky Moores (@MooresVicky) reported

    @virginmedia I've messaged countless times now for the same thing, I'm unsure what you need to chat about! Just send somebody to fix it please

  • dubysam Sam Duby (@dubysam) reported

    @virginmedia I did, that's how I got to booking the engineer. But it turned out to be an area outage and it's just been fixed. Thanks.

  • stevenmontagu16 steven montague (@stevenmontagu16) reported

    @virginmedia good afternoon I wonder if someone could help we had our power cut out last night and now our v6 virgin media box will not load up goes to welcome screen and then restarts itself any help would be greatly appreciated .

  • chloehague89 Chloe Hague (@chloehague89) reported

    @virginmedia Well no help is being offered yet

  • nct78 Natalie Thurgood 💙 (@nct78) reported

    @virginmedia Can you resend me a login password for the forum please?

  • EEPaul Paul Wilkinson (@EEPaul) reported

    Now the local London SE3 @virginmedia fix has been put back to 1am tonight. #NotHappy

  • Maxyboy101 Max Savage (@Maxyboy101) reported

    @virginmedia Hi KF. He has had a problem with installation and been told on numerous occasions someone will contact him in 24 hours as there is a problem with preinstallation... 3 days ago?!?🤪 He needs internet for his hobbies and socialising as he plays alot of Minecraft @Mattjc2K10

  • MLuker85 Mark Luker (@MLuker85) reported

    @virginmedia I will have intermittent service until October when the upgrade work has finished. The call centre tried to tell me i was notified of the work back in January (never happened as i keep all emails from VM)

  • MLuker85 Mark Luker (@MLuker85) reported

    @virginmedia I was never told of the problems. How on earth can i have an intermittent service until October? That's appaling!