Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Walton-on-Thames, Farnborough, Fleet, Aldershot, Camberley, Guildford, Godalming, Woking, Leatherhead, Yateley and Bagshot.
| City | Problem Type | Report Time |
|---|---|---|
 Walton-on-Thames |
Wi-fi | |
| Farnborough |
Wi-fi | |
| Fleet |
Internet | |
| Aldershot |
Internet | |
| Camberley |
Phone | |
| Aldershot |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Paul Camm
(@MrCamm) reported
from
Aldershot, England
@virginmedia putting my bill up by £4.50 a month ... for a patchy as ffk service cheeky bastards , I'm contemplating cancelling it ans watching everything via kodi £115 a month for tv cannot be justified even if I do watch a lot as I'm a loner
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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Tony sheavyn
(@sheavyn_tony) reported
from
Esher, England
@virginmedia no internet since early morning trying to work your service is becoming a disgrace
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia I’m trying to solve a billing issue it’s been a month but It’s very difficult since your costumer service is terrible. I’ve paid all my bills but you are insisting that I didn’t. I’ve been at Bank I could confirm that I’ve paid. This is driving me crazy!
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
@richardbranson hello Mr Branson, after several years of poor service from virgin media U.K., I’m going to cancel my services, it’s come to the point it’s an utter nonsense service ripping people off! Sorry I had to tweet you
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
@virginmedia I pay nearly £100 a month for a dreadful service overall is that fair
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
@virginmedia I had an appointment on the 28th 1-6 no one turned up only to be told it was done on the 18th, they never even had the Courtesy to let me know
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Mr.Cocktail 🍸
(@AndyCockell) reported
from
Dorking, England
@virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.
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Jack Holliday
(@JHollid) reported
from
West Molesey, England
@GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠
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Graeme Spice
(@spice1971) reported
from
Yateley, England
@virginmedia Maybe you can pass on the fact 2 calls to two separate call centres (first was India, second Scotland) both dropped mid call. Assuming it wasn’t the operators maybe there is an issue. Didn’t happen to Philpines on third call. Annoying when hold times are long
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
@virginmedia I find I highly frustrating you do everything to dissuade anyone from getting sense to complaints and issues with your service as well as customer services
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DanWot
(@danwot) reported
from
West Molesey, England
@virginmedia I've made a complaint over a month ago without a response. Your not following your own complaints procedure. I followed up with a call yesterday, constantly placed on hold, 45mins later told someone would call me back. So far no call!! Someone call me please!
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Ryan Wilson
(@RJHOTCHEF) reported
from
Fleet, England
@AlyInASpin @virginmedia Weird we are having the same problem #lag , @virginmedia whats the problem please. Very annoying now
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia deny one of the passwords I gave is correct. Their systems are appealing. As is customer service. Don't use Virgin Media. No good reasons for why their practices are in place.
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DanWot
(@danwot) reported
from
West Molesey, England
@virginmedia Not enough though to proactively get someone to call me to help me. Just to reply to the message. Well done John. Fantastic customer experience for me! #virginmedia #shamblescustomerservices
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LewisJHulatt
(@lewis_hulatt) reported
from
Guildford, England
@virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.
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Kevin McLoughlin
(@Kev_McLoughlin) reported
from
West Molesey, England
I move house and seemingly return to dial-up. @virginmedia guy was a man looking for a problem and probably saw a solution getting in the way of an easy day. @bt_uk say 2 weeks to £50 activation even though cables already in and I’m self-installing and it’s only 3-7mb !!!! 😠
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia The account holder is my husband. The account number is 104507406 area 26. I made a complaint 2 days ago, where I put all payments receipts numbers but I’ve not received a response until now.
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Basic Bloke
(@basicbloke2012) reported
from
Yateley, England
@virginmedia I did this last week and again twice this week All says there is an issue and I need to talk to someone
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia #virginmedia what channels do you use for itv and BBC when the virgin is not working properly. Someone please tell me. Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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💗katie🦋
(@fanofshonabmx) reported
@virginmedia The thing is I don’t know the account details that’s the issue
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💗katie🦋
(@fanofshonabmx) reported
@virginmedia I will give that a go should that solve the issue
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Kevin O'Neill
(@Kevo_69) reported
@virginmedia Apparently a complaint was raised for a small part of the issue but not everything even though we have told them everything that is going on. Every time I have spoke to someone it feels like they are not listening to all the issues that I have
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Dale Robertson
(@R3Dale) reported
@virginmedia Yeah, I'd already done this before today, no difference. Just ran another couple of tests: in the room where the hub is I got 105Mbps; in the room where I want to connect I got 0.20Mbps! This is a signal issue, surely? And surely a signal booster or pod would fix this problem?
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michelle long
(@michellelong123) reported
@virginmedia Thanks for reply but really I just want to know what the email I received refers to! Ive tried to raise another complaint but I have no idea if it sent via the website? Told I can't do this on the phone ( which I was on for over an hr) and my original complaint was raise by call
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michelle long
(@michellelong123) reported
@virginmedia Sorry what link? And what email are you referring to?? The one I received this morning or to make a complaint via??
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sue revatto
(@wafflez87) reported
@virginmedia You can stop with the apologies, seriously it's not your fault just doesn't make any sense to pay for a service I don't seem to be getting I have to go before my data gets chewed up unfortunately I can't waste money goodbye and thanks for the replies
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Tonisha Burdett
(@burdett_tonisha) reported
@virginmedia are testing my patience today can’t even count how many times this WiFi has cut out MID college session 🤬🤬🤬🤬
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Jim
(@ijamlon) reported
@virginmedia John - how do I escalate this? We’ve now lost our connection and it’s urgently needed. This has been unresolved for weeks and is no an emergency. Please tell me how to resolve
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𝔚𝔶𝔫𝔱𝔦𝔯 ℜ𝔬𝔰𝔢
(@wyntirose) reported
@virginmedia Thanks for the info but already called and Someone’s coming out tomorrow so y’all better fix it this time lol