Virgin Media outages and service status in Guildford, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Guildford, including 0 direct reports.
- The most common problems reported in this area mention Internet, E-mail, and Wi-fi.
- The most recent signal from this area was received May 5, 4:37 PM GMT+1.
- Internet (81%)
- E-mail (6%)
- Wi-fi (6%)
- TV (6%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 10: Problems at Virgin Media
Virgin Media is having issues since 11:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Guildford, England
The most recent Virgin Media outage reports came from the following cities: Horsham, Woking, Aldershot, Leatherhead, Fleet, Weybridge, Camberley, Walton-on-Thames, Addlestone, Farnborough, Ashtead, Guildford, and West Byfleet.
| City | Problem Type | Report Time |
|---|---|---|
 Horsham
|
Internet | 5 days ago |
|
Woking
|
Internet | 8 days ago |
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Woking
|
Internet | 8 days ago |
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Woking
|
Internet | 9 days ago |
|
Aldershot
|
Internet | 11 days ago |
|
Woking
|
11 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Paul Mackenzie Ross (@pmross) reported from Farnborough, EnglandDear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr
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Sue Crayden (@CraydenSue) reported from Leatherhead, England@virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!
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DimiD (@DimiD35089880) reported from Camberley, England@virginmedia Upgraded to volt500 from 350 and speed haven’t changed now 3 weeks despite your engineer changed the hub him self still same shame I been loyal customer for the last 13 years
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DimiD (@DimiD35089880) reported from Camberley, England@virginmedia can’t even set up hub properly. 3 weeks since I upgraded my speed and I receive still the same but they keep insisting (we made changes will approve by tomorrow) REALLY!!! Is technical support think we are so stupid. Get a grip @virginmedia next stop complaints
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Tim Hole (@TimHole) reported from West Molesey, England@virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.
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fiona khan (@fleekhan) reported from Esher, England@virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!
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Wakeford Fireplaces (@WakeFireplaces) reported from Send, England@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
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Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England@virginmedia Yes but it just tells me to check my hub. TV has gone down as well so it looks like a cable issue and not internet. It’s not telling me anything else. Please can you check. Post code is KT12 3. And I’m not the only one !
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Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England@virginmedia Internet down in KT12. Any idea when it will be fixed ?
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Alison Jane Wilson (@AlisonJaneWilso) reported from Camberley, England@virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !
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Julian Hull (@JulianHull) reported from Farnborough, England@virginmedia having problems with internet in GU14. Will this be resolved soon
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Thom Gibbons (@TheBadgerG) reported from Farnborough, England@virginmedia Yes, zero issues in area for broadband, pulled apart and reset the router numerous times. It just keeps wanting to download new settings, works for a bit and then fails. Engineer now booked for next Wednesday which is an eternity running my business from home.
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Paul Austin (@BagshotTwit) reported from Camberley, England@virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?
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PaulineAyres-S/W (@paulineayres) reported from Blackwater, England@virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.
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Peter ***** (@hoarp001) reported from Fleet, England@virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?
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John Neilson (@flyingjok) reported from Camberley, England@virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!
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DimiD (@DimiD35089880) reported from Camberley, England@virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amber Carter ⎊ (@ambo1992) reported@virginmedia been trying to get through on live chat all day, it now appears to be completely broken. WhatsApp option doesn’t work either. Please can anyone help? Impossible to get through by any means
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billy winter (@billywi56359173) reported@virginmedia tried calling and it’s impossible to get through to anyone, my bill keeps going up and up and up and the service keeps getting worse and worse, so I try and swap supplier and now you’re charging me nearly £300 to leave early.
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Jim Harrigan (@Bloodrave1984) reported@virginmedia Fix your internet because I've been getting disconnects and reconnect every few minutes. This is not good enough given the bill I pay, I expect reliable service. BB8 postcode
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Chip Lewis (@crispinlewis) reported@katybye007 @virginmedia Ive been waiting 3 hours!!!!! Need to renew/cancel contract urgently. This is beyond a joke!!!!!!!
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John Cameron (@bhoyjohn1888) reportedDear Lord. Virgin media. Crap. No one answers the phone.
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NoBotsForSupport (@NoBotForSupport) reported@mumherts @virginmedia Bot support is a very real frustrating issue today. I am a dedicated account to protest the incompetent support system. I hope we get the real human support back where it is needed. #NoBotsForSupport Tag/Mention me for repost.
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amy simpson (@amy_jo_23) reported@O2 since you have teamed up with @virginmedia my inter on my mobile has been awful signal keeps dropping driving me mad
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👾 (@Omersaeela) reportedHi @VirginMedia, my account has been locked and I’ve been trying to contact support for 2 days now with no response. Calls are not being answered at all. I urgently need help setting up my new WiFi device. This level of support is really disappointing. Have no option 👎
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Emily J Clarke (@clarke_j_emily) reported@virginmedia Losing the plot. The outage in my area is 1 mth old today! Been on hold 75mins to add further complaints to my complaint 🤬
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Coops (@dancooper05) reported@virginmedia a door seller treads over a barriered wet concrete driveway leaving footprints. I spend an hour on hold to virgin, send 2 DMs & completed an online complaint. All with no reply. So pleased I’m not & never will be a customer