Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Chertsey, Fleet, Yateley, Camberley, Farnborough, Lindford, Walton-on-Thames, Guildford, Aldershot, Horsham, Addlestone, Surbiton, West Molesey, and Dorking.

City	Problem Type	Report Time
Chertsey	Internet	13 hours ago
Fleet	Wi-fi	2 days ago
Yateley	Internet	2 days ago
Camberley	Phone	3 days ago
Farnborough	Internet	4 days ago
Camberley	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Lee James (@winetaff) reported 3 minutes ago from Esher, England

  @virginmedia Apparently a local fault but my signal test says no issue -still not resolved and still no TV -follow up call that was promised within 3 days hasn’t materialised (Day 6 and counting)

• 
  Craig Hannan (@CraigHannan4) reported 5 minutes ago from Ash, England

  Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 6 minutes ago from West Molesey, England

  @SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option

• 
  Sue Crayden (@CraydenSue) reported 11 minutes ago from Leatherhead, England

  @virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 11 minutes ago from West Molesey, England

  @virginmedia Of course no change.. nothing has been done..? How can I speak to someone, anyone at Virgin media? I can’t even cancel my contract on line.

• 
  Ash まじめ (@ASHVllN) reported 12 minutes ago from Esher, England

  @virginmedia Shouldn’t I be eligible for a reasonable compensation for paying for a service that I’m not actually receiving?

• 
  Kirsty Nunn (@kirstyrosenunn) reported 13 minutes ago from Guildford, England

  Hey @virginmedia @virginhelp can you have a look at your wifi service in the Guildford area? It’s been patchy for weeks, now have had no connection on any device for the past 24 hours; as someone who works and studies from home a lot, this is quite worrying and frustrating

• 
  Nico Cary (@nicocary) reported 21 minutes ago from Cobham, England

  . @virginmedia any chance you can install fibre line for my buisness that’s now 2 months delayed! 😢 Over 180 emails sent / over 12 hours on support calls going round in circles. You did manage to take payments however for these months of no internet! 🥴 #virginmedia

• 
  Patrick Smith (@P4TTL) reported 32 minutes ago from Chertsey, England

  @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

• 
  Dom O'Riley (@domoriley) reported 36 minutes ago from Esher, England

  @virginmedia Changed it from 21/7 so I’m afraid it’s just appalling service and no one gives a damn..@Richard should be ashamed of the complete mask of empathy and service from @virginmedia

• 
  Paul Mackenzie Ross (@pmross) reported 38 minutes ago from Farnborough, England

  @SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.

• 
  Iwona Sadowska (@IwonaSadowska) reported 38 minutes ago from Esher, England

  @virginmedia is it a joke? No network for two hours already? I have important work to do… £200 for broadband monthly not enough to keep the network going??

• 
  Ash まじめ (@ASHVllN) reported 43 minutes ago from Esher, England

  @virginmedia On wired connection I’m getting the same results 431mb download and 30mb upload. I’ve tried to diagnose the issue via your website and it suggested again to send out a technician, so I’ve requested one to come again next Monday 11th.

• 
  Matt Rose (@mattrose18) reported 45 minutes ago from Camberley, England

  @virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues

• 
  PaulineAyres-S/W (@paulineayres) reported 48 minutes ago from Blackwater, England

  @virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains

• 
  Craig Hannan (@CraigHannan4) reported 48 minutes ago from Tongham, England

  @virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.

• 
  Daniel Saunders (@danjsaunders) reported 50 minutes ago from Cobham, England

  @virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.

• 
  Geoff Rogers (@GeoffRogersEU) reported 51 minutes ago from Hersham, England

  @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

• 
  stevemason (@EssarrMason) reported 56 minutes ago from Aldershot, England

  @virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!

• 
  Paul Mackenzie Ross (@pmross) reported 57 minutes ago from Farnborough, England

  Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Elaine McIntyre (@Elycat) reported 3 minutes ago

  Is @virginmedia down in G40 area? Been without internet now for 2hours @status_is_down

• 
  Damien Pooley (@damienpooley) reported 5 minutes ago

  @virginmedia a few weeks ago I had some broadband issues and was told a new hub would be dispatched to me. I still haven’t received it, and my account says I don’t have any open orders. I tried to contact VM via chat, but (twice) the agents said nothing when connected!

• 
  Knapp (@KnappTweets) reported 5 minutes ago

  @virginmedia fix your damn WiFi, I pay like 100 a month for some bullshit that don’t work

• 
  Phoenix Rahman (@Phoenixrahman) reported 8 minutes ago

  @virginmedia @RA0307J No companies know how to treat loyal customers anymore. Was with VM for over 20+ years. They acknowledged that but they did not try to keep us. Glad I moved away from them. Companies are all about greed now

• 
  Claire Branscombe (@DjClaireb) reported 8 minutes ago

  @virginmedia any reason why we have constant buffering issues on all HD channels at all? Primarily sky sports and More 4. Have checked our status and all good. Unable to watch the Hundred ticket today as it freezes

• 
  Tom Poole 🇬🇧✳️ (@TheRealTomPoole) reported 9 minutes ago

  @virginmedia - we're trying to cancel your services since the bill has gone up over £80pm. How do I do this, we need to speak to someone in cancellations but I can only get through to sales?

• 
  Blade _666 🇬🇧 (@Blade6665100153) reported 10 minutes ago

  @trapdoor456 @virginmedia I switched to youfibre, no hassle so far 👌 never drops speed

• 
  Dr Brian O'Connor (@boconnorchest) reported 13 minutes ago

  @Rugby_Scoop @virginmedia I can understand ungracious losers, but being ungracious winners is bizarre. I was beginning to like NZ rugby; now we are back to the one-eyed arrogance of the spear-tackle era. Colin Meads & Ken Catchpole incident will forever be a stain on Kiwi rugby. SA v NZ, who to support?

• 
  John (@reversebrexit22) reported 15 minutes ago

  @virginmedia I have issues with my hub dropping out. I’ve done all of the checks and waited on the chat for 20 mins for a “customer support “ individual to drop off after 5 minutes because I didn’t respond with 10 seconds of him asking a question. I have screen shots as proof

• 
  only2genders (@0nlytwogenders) reported 18 minutes ago

  @Ofcom can you please investigate @virginmedia I inquired about their service and then declined, since they’ve called me twelve times in two days, I have now had to block their number @richardbranson