Virgin Media Outage Report in Guildford, Surrey, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Guildford come from postal codes GU2 and GU1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Guildford, England
The most recent Virgin Media outage reports came from the following cities: Farnborough, Walton-on-Thames, Leatherhead, Guildford, West Byfleet, Camberley, Ashtead, Woking, Fleet, and Aldershot.
| City | Problem Type | Report Time |
|---|---|---|
 Farnborough
|
Wi-fi | 17 hours ago |
|
Walton-on-Thames
|
Internet | 2 days ago |
|
Leatherhead
|
4 days ago | |
|
Guildford
|
Internet | 5 days ago |
|
West Byfleet
|
Internet | 15 days ago |
|
Camberley
|
Internet | 15 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Wakeford Fireplaces (@WakeFireplaces) reported from Send, England@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
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Paul Austin (@BagshotTwit) reported from Camberley, England@virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.
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Gabriella d'Aprano (@GabsdAprano) reported from Esher, England@virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.
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Lee James (@winetaff) reported from Esher, England@virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice
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John Neilson (@flyingjok) reported from Camberley, England@virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!
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Will Headley (@WillHeadley1) reported from Esher, England@virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here
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Paul Austin (@BagshotTwit) reported from Camberley, England@virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?
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Nico Cary (@nicocary) reported from Cobham, England. @virginmedia any chance you can install fibre line for my buisness that’s now 2 months delayed! 😢 Over 180 emails sent / over 12 hours on support calls going round in circles. You did manage to take payments however for these months of no internet! 🥴 #virginmedia
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Nico Cary (@nicocary) reported from Cobham, England@joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.
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Will Matthews (@wmatthew) reported from Fleet, England@virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow
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PaulineAyres-S/W (@paulineayres) reported from Blackwater, England@virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔
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Julian Hull (@JulianHull) reported from Farnborough, England@virginmedia having problems with internet in GU14. Will this be resolved soon
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James McFadden 🎮 (@McFadden1985) reported from Camberley, EnglandMy @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣
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Daniel Saunders (@danjsaunders) reported from Cobham, England@virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.
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PaulineAyres-S/W (@paulineayres) reported from Blackwater, EnglandOmg @virginmedia the worse service you could possible get 😡
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fiona khan (@fleekhan) reported from Esher, England@virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!
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fiona khan (@fleekhan) reported from Esher, EnglandFinally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩
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Martyn Jones (@TheonlyJonesy) reported from Fleet, England@virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!
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PaulineAyres-S/W (@paulineayres) reported from Blackwater, England@virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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WJDlights Electrical (@wjdlights) reported@virginmedia Before tried all of the above mentioned. There isn’t a internet connection!! Two of your engineers came out to us in the last three months and still hasn’t resolved the issue. What next?
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Kezpiper (@Kezpiper) reported@virginmedia After googling it seems this reduces the signal, when we are already having massive problems with our Wi-Fi why would this be added? Why would he be so secretive about it?
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Bassman93 ⭐⭐ (@Bassman_93) reported@barkway_ken @neal_army @virginmedia Yup, piracy is a competitor whether they like it or now so you have to deliver a service that can compete. Football specifically I can defo see ending up on streaming direct to consumer. I think it's Boehly's plan (and that's why Sky take such exception).
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Antonio (@AntonioScala80) reported@virginmedia the saga continues… after being 1 hour on the phone they gave me an appointment in 1 week time, I formally ask to cancel the contract and they dropped the call. Now no one is answering. I don’t need a complaint I want to cancel@my contract.
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she d (@shed15283528) reported@virginmedia okay i do hope this matter is solved soon. my services have been off for 2 days and to have to go through 11 phone calls and to have been disrespected and have the call cut off after 2 hours is shocking and id never expect this from virgin media
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KenHol💙 (@KenHollingdale) reported@virginmedia Yes and says no broadband issue but with TV, which is another whole problem but firstly wanted to sort wi-fi!
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Simon Kloot (@TraderSimon) reported@virginmedia That's correct. I think you should open up a dialogue with @siteground because they have told me other Virgin Media customers have had the same problem.
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ste faulkner (@THEDADDYFAULK) reported@virginmedia what the hell is going on.. paying for something that doesn’t work !! Not happy with this service 👎🏻👎🏻👎🏻👎🏻
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Ben Marriott (@darthben98) reported@virginmedia In that case, what is your customer service phone number? We will be logging a complaint with you later as that is completely unacceptable. Your service has been nothing short of hopeless since we joined a year ago but this takes the cake.
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Antonio (@AntonioScala80) reported@virginmedia My broadband has not been working for over a month now. I was ready to switch to a new operator and you convinced me to stay, only to experience more issues. 3 technician appointments later the situation has gone worse.