Virgin Media Outage Report in Guildford, Surrey, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Guildford come from postal codes GU2 and GU1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 5: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Guildford, England
The most recent Virgin Media outage reports came from the following cities: Ashtead, Farnborough, Walton-on-Thames, Leatherhead, Guildford, West Byfleet, Camberley, Woking, Fleet, and Aldershot.
| City | Problem Type | Report Time |
|---|---|---|
 Ashtead
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Internet | 11 hours ago |
|
Farnborough
|
Wi-fi | 3 days ago |
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Walton-on-Thames
|
Internet | 4 days ago |
|
Leatherhead
|
6 days ago | |
|
Guildford
|
Internet | 7 days ago |
|
West Byfleet
|
Internet | 17 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Martin Jerrard (@MartinJerrard) reported from Farnborough, England@virginmedia No as I am about to drive to work when I should be working from home as I do each Friday and Monday except poor service is preventing me doing do. I will make a formal complaint tonight as this is the second time this week.
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Graeme Spice (@spice1971) reported from Yateley, England@virginmedia Maybe you can pass on the fact 2 calls to two separate call centres (first was India, second Scotland) both dropped mid call. Assuming it wasn’t the operators maybe there is an issue. Didn’t happen to Philpines on third call. Annoying when hold times are long
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Martin Jerrard (@MartinJerrard) reported from Farnborough, England@virginmedia @Virgin_Victoria @AaronGaben Virgin says no issues in my area but all I am getting is flashing green arrows and no connectivity... full reset and switched off 3 tokes but to no avail.
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All About Hair (@andrea_crosby) reported from Farnham, England@virginmedia love being on hold to you seriously fed up with your lot , I’d not mind but not a good service
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Martin Jerrard (@MartinJerrard) reported from Farnborough, England@dinger3805 @virginmedia It's become a bit of a joke which is not funny anymore as I have lost 2 days pay now because of this given the price we pay. Appualing service at the moment.
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lets be agile (@martyncodes) reported from East Horsley, England@RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system
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Jane (@i96jms) reported from Fleet, England@virginmedia We are going around in circles. Your team just go through the same script each time we call. Please arrange escalation to a manager to investigate why your support team cannot resolve issues due to flawed process.
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Paul Camm (@MrCamm) reported from Aldershot, England@virginmedia putting my bill up by £4.50 a month ... for a patchy as ffk service cheeky bastards , I'm contemplating cancelling it ans watching everything via kodi £115 a month for tv cannot be justified even if I do watch a lot as I'm a loner
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Matt Browne (@mattlfc78) reported from Ash, England@virginmedia Of our account for the same amount as last month. We were told that we’d be paying £99 a month but more was taken. We have been trying to sort this problem out for a week now and no one is helping. We asked to speak to a manager and got told there wasnt any available
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Julian Hull (@JulianHull) reported from Farnborough, England@virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.
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Martin Jerrard (@MartinJerrard) reported from Farnborough, England@virginmedia Just done that and again no issues reported. This is the second time this week I have had no connectivity. Just tried a reset and still nothing. How do I get an engineer out as this is becoming tiresome now given the price we pay.
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Martin Jerrard (@MartinJerrard) reported from Farnborough, EnglandSlightest hint of bad weather and here we go again. it's only slightly damp here but already working from home has failed before it's even started. Think its time to switch ISP as this is becoming all to frequent from @virginmedia.. 2 lost days of work/pay this mth already.
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Ryan Wilson (@RJHOTCHEF) reported from Fleet, England@AlyInASpin @virginmedia Weird we are having the same problem #lag , @virginmedia whats the problem please. Very annoying now
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Martin Jerrard (@MartinJerrard) reported from Farnborough, England@Virgin_Victoria @virginmedia Thank you. Virgin Boffin says no issues in area. I have carried out 3 x fully resets and all I am getting is flashing areos and horizontal lines.
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Maria Olívia (@oliviadutervil) reported from Guildford, England@virginmedia The account holder is my husband. The account number is 104507406 area 26. I made a complaint 2 days ago, where I put all payments receipts numbers but I’ve not received a response until now.
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Maria Olívia (@oliviadutervil) reported from Guildford, England@virginmedia I’m trying to solve a billing issue it’s been a month but It’s very difficult since your costumer service is terrible. I’ve paid all my bills but you are insisting that I didn’t. I’ve been at Bank I could confirm that I’ve paid. This is driving me crazy!
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Jane (@i96jms) reported from Fleet, England@virginmedia When I phoned and used the chat they said the same thing. We have already called many times so would prefer you to discuss with your team and arrange a callback by someone who can help.
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Matt Browne (@mattlfc78) reported from Ash, England@virginmedia Basically we wanted to save money as we were paying too much so we spoke to you guys and we were offered the £99 package which was great but sadly the system was down so the lady said she would call us back in the week. Well that never happened and then a direct debit went
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All About Hair (@andrea_crosby) reported from Farnham, England@virginmedia sort your WiFi out it’s crap on off all day
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Shaun Findlay (@ShaunyFin_NUFC) reported@virginmedia You’re fastest most reliable broadband has been neither for us recently. When I try to contact customer services, I wait on hold for 3 hours to speak to Margaret from India who I can’t understand a word of. How to I speak to someone understandable and knowledgable?
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Dina SW (@drsswhite) reported@virginmedia you’ve stopped answering the phone again now. Please cancel my contract immediately.
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louisa-may (@_louisamay) reported@virginmedia your customer service is awful. Was put on hold for 40 minutes to then be hung up on. I tried the online messaging system which told me I had to call up for my issue. So now I have to sit on hold again to probably be cut off.
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Stats T (@Tabbers1968) reported@virginmedia Having done the above I either have to wait on hold for an hour or get sent to a website with no option to describe the problem. I am no longer prepared to waste my time and money in this endless loop, and unless someone is prepared to contact me directly I will take my custom /1
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Merc (@Merc58377981) reportedDo not take out a Virgin Media contract if you think you may ever wish to terminate or communicate with them. They take you round in circles and the email address to which you are asked to reply is not monitored. If you phone they cut you off after an hour.Pants!
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Shaun Findlay (@ShaunyFin_NUFC) reported@virginmedia Nothing is hard wired to the router. Our phones are even struggling to get a signal in the room next door. Definitely not full house coverage. Can I check our usuals compared to our package?
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Shaun Findlay (@ShaunyFin_NUFC) reported@virginmedia The WiFi signal in our house seems to be not as it once was. Things constantly buffering, phones slow ect. I firstly want to check out usage to see if we need more mbps but I think we have quite a lot already. Tried a few times on the phone but never get anywhere.
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imi ⁷ (@J4E0N) reported@virginmedia My mother says for me to tell you “tell them they are affecting your education with their dreadful wifi service” . Fix it NOW OR ELSE I WILL SUE U
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Marina (@omarina9737) reported@virginmedia Of course i have which was another waste of my time. But once again, you are avoiding the problem which is my question about reimbursement. When is this happening?
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Vijay Luthra FRSA ChPP 💻🚀🛰🍭 (@Innovate4Growth) reported@SandyLindsay @virginmedia My mum had similar issues Had to escalate to the CEO The sales engine works great but the customer service engine is clearly broken