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Virgin Media outages and service status in Guildford, England

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Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Guildford, including 1 direct report.
  • The most common problems reported in this area mention Internet, Wi-fi, and Phone.
  • The most recent signal from this area was received Jul 1, 7:07 PM GMT+1.
  • 73% Internet (73%)
  • 9% Wi-fi (9%)
  • 9% Phone (9%)
  • 5% Total Blackout (5%)
  • 5% TV (5%)

The latest reports from users having issues in Guildford come from postal codes GU1 and GU2 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Camberley, Guildford, Horsham, Aldershot, Addlestone, Walton-on-Thames, Surbiton, West Molesey, Yateley, Fleet, Farnborough, Dorking, Woking, Ashtead, and Chertsey.

CityProblem TypeReport Time
Camberley Internet 4 hours ago
Guildford Internet 1 day ago
Horsham Internet 2 days ago
Aldershot Internet 4 days ago
Camberley Internet 6 days ago
Addlestone Internet 6 days ago

Nearby cities with recent reports

Camberley

2 recent signals

4 hours ago
Horsham

1 recent signals

2 days ago
Aldershot

1 recent signals

4 days ago
Addlestone

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • pmross
    Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

  • CraigHannan4
    Craig Hannan (@CraigHannan4) reported from Tongham, England

    @virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.

  • winetaff
    Lee James (@winetaff) reported from Esher, England

    @virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice

  • SarahJoLindsay
    Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option

  • Pablocollier
    Paul Collier (@Pablocollier) reported from Wokingham, England

    @virginmedia Patchy. And the weekends enquiry regarding possibly upgrading... Non existent service.

  • pmross
    Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    Dear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!

  • CM40UK
    CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!

  • skmerry
    Sarah Merry (@skmerry) reported from Esher, England

    @virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.

  • BagshotTwit
    Paul Austin (@BagshotTwit) reported from Camberley, England

    @virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.

  • WashedBatch
    Nick Batch (@WashedBatch) reported from Guildford, England

    Does anyone know a broadband provider which does same day setup Or fast setup? Virgin media keep letting me down with it and have useless support…

  • EssarrMason
    stevemason (@EssarrMason) reported from Aldershot, England

    @virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!

  • DimiD35089880
    DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted

  • WillHeadley1
    Will Headley (@WillHeadley1) reported from Esher, England

    @virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here

  • domoriley
    Dom O'Riley (@domoriley) reported from Esher, England

    @virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia

  • vserafino19
    Vito Serafino (@vserafino19) reported from Farnborough, England

    @virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers

  • Pablocollier
    Paul Collier (@Pablocollier) reported from Wokingham, England

    @virginmedia Sorry but no. If you can't monitor your own service provision why should I ?

  • mattrose18
    Matt Rose (@mattrose18) reported from Camberley, England

    @virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues

  • SarahJoLindsay
    Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

  • GeoffRogersEU
    Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England

    @virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?

  • GeoffRogersEU
    Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England

    @virginmedia Internet down in KT12. Any idea when it will be fixed ?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Bhavinmaru2020
    Bhavin (@Bhavinmaru2020) reported

    @virginmedia Hi if there is fault in the area shouldn’t the engineers working on it now to fix it!

  • FrazzzYT
    Frazzz (@FrazzzYT) reported

    I guess @virginmedia hardware can't handle a little rain? No wonder they go down so much in Scotland -_-

  • Bracewell166898
    Stable Iptv Subscription Provider (@Bracewell166898) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @ offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

  • safcpete67
    safcpete 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@safcpete67) reported

    @y_alibhai @virginmedia The arrogance. You don’t get preferential treatment Yasmine due to your ‘awards’. Btw If you agree with SM ban for kids meaning we will all have to sign in to access SM then get used to this.

  • WindKar148977
    Jackson Steele (@WindKar148977) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_World_IPTV3 offers:
• 300,000+ live channels
• 65,000+ VODs
• PPV events
• Netflix
• 78,000+ movies🇨🇦🇶🇦🇨🇦🇶🇦🇨🇦🇶🇦

  • Nichola09215766
    Nicholas (@Nichola09215766) reported

    @virginmedia Are you able to contact the staff that used to work on them because I have a long running complaint and despite forum staff having access to info nobody at 150 can help and apparently the ONLY time my problem got identified and fixed nobody can find except for forum staff.

  • FauntleroyMp
    Lord Fauntleroy MP KC (@FauntleroyMp) reported

    @Mickskinz @DavidPNoble63 They will enforce it with isp's quite easily. Just fine virgin media if they fail to act on frequent ip address switching

  • pixiepoppett
    Louise Ford (@pixiepoppett) reported

    @virginmedia Still no solution and fix times just being moved all day. Ur customer services was of no help. Will be leaving at first opportunity.

  • iam_samedoho
    Sam Ed (@iam_samedoho) reported

    @OgaHans MTN is one of the biggest network operators in Nigeria. EE, Virgin Media O2, Vodafone, and Three are the major network operators in the UK. EE coverage is very good because BT owns and operates it using its existing infrastructure. Most of the smaller network operators are resellers. They bulk-buy wholesale - network minutes, texts, and data at a heavily discounted rate from (like EE, VMO2, or VodafoneThree) and resell it to people. Their coverage isn't good because they are limited. They are only competitive on price, not on coverage.

  • paul_k_toner
    Paul Toner (@paul_k_toner) reported

    @virginmedia what’s the issue in G72 area? Was supposed to be fixed overnight and now set to be out all day?