Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Farnborough, Woking, Walton-on-Thames, Aldershot, Ashtead, Guildford, Addlestone, Camberley, Fleet, Chertsey, Leatherhead, Horsham, and Weybridge.

City	Problem Type	Report Time
Farnborough	Internet	11 hours ago
Woking	TV	2 days ago
Walton-on-Thames	TV	2 days ago
Aldershot	Internet	5 days ago
Farnborough	TV	5 days ago
Woking	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Gabriella d'Aprano (@GabsdAprano) reported 5 minutes ago from Esher, England

  @virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.

• 
  stevemason (@EssarrMason) reported 5 minutes ago from Aldershot, England

  @virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!

• 
  Paul Riddell (@shombell) reported 7 minutes ago from Ash, England

  @vmbusiness total loss of internet service again in GU12 area. Becoming a regular occurrence, almost weekly!

• 
  John Neilson (@flyingjok) reported 9 minutes ago from Camberley, England

  @virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?

• 
  Paul Mackenzie Ross (@pmross) reported 10 minutes ago from Farnborough, England

  @virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.

• 
  Paul Collier (@Pablocollier) reported 11 minutes ago from Wokingham, England

  @virginmedia Sorry but no. If you can't monitor your own service provision why should I ?

• 
  Nico Cary (@nicocary) reported 14 minutes ago from Cobham, England

  @joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩

• 
  Paul Austin (@BagshotTwit) reported 14 minutes ago from Camberley, England

  @virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?

• 
  Geoff Rogers (@GeoffRogersEU) reported 22 minutes ago from Hersham, England

  @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 26 minutes ago from West Molesey, England

  @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

• 
  Paul Mackenzie Ross (@pmross) reported 29 minutes ago from Farnborough, England

  @Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.

• 
  Paul Mackenzie Ross (@pmross) reported 33 minutes ago from Farnborough, England

  @virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.

• 
  Katie Girdler (@KGirdler) reported 34 minutes ago from Guildford, England

  @virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 37 minutes ago from West Molesey, England

  @virginmedia Of course no change.. nothing has been done..? How can I speak to someone, anyone at Virgin media? I can’t even cancel my contract on line.

• 
  Lewis H (@LewisFFC17) reported 44 minutes ago from Leatherhead, England

  @virginhelp is there a reason my virgin media is down in the leatherhead area?

• 
  Daniel Saunders (@danjsaunders) reported 49 minutes ago from Cobham, England

  @virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.

• 
  Nattytude (@nattytude) reported 51 minutes ago from Fleet, England

  @virginmedia Internet is down in GU51 since yesterday. When will it be up? Can't report it online, because we have no internet for it to check with!

• 
  Matt Rose (@mattrose18) reported 54 minutes ago from Farnborough, England

  @virginmedia TV is an issue. broadband is not. Tests are always either cannot connect at this time or say there is nothing wrong. Don’t see how my kit in the house can one minute have speeds on +300Mb to next to nothing?

• 
  Dom O'Riley (@domoriley) reported 56 minutes ago from Esher, England

  @virginmedia Changed it from 21/7 so I’m afraid it’s just appalling service and no one gives a damn..@Richard should be ashamed of the complete mask of empathy and service from @virginmedia

• 
  PaulineAyres-S/W (@paulineayres) reported 57 minutes ago from Blackwater, England

  @virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  786 (@TS7319) reported 6 minutes ago

  @Benleo Virgin Media internet doesnt work at all I have had 5 engineer visits and they keep moving my router to different places around the house there are wires everywhere and one of the engineers even broke my wardrobe while fitting the connection cable

• 
  Gill 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿 🩵 (@GillGRobs) reported 7 minutes ago

  @Benleo @virginmedia Really? They just sent me a new 360 box as they said mine wasn't recording properly yet I had no problems with it, they have ripped me off since I changed the account into my name from my late partners, no difference just a name change ive now been forced into a new contract.

• 
  chris8854.bskysocial (@chris327759) reported 10 minutes ago

  @virginmedia The outage is in my area (Hampshire) but this has now been going on since 1041am, 4 hours ago!

• 
  VoW Silla (@VoWSilla) reported 11 minutes ago

  @Benleo @virginmedia I phoned virgin due to having extremely slow Internet. They tried to sell me several other packages that would make me "wifi" faster as extra costs but insist I got the best speeds. And before I ended the call we were discussing mobile phone contracts that has nothing to do with my speed and I was honest to say, I can tell you are trying to sell me products that will not improve your service.

• 
  Ian 🇬🇧 (@nightrider20244) reported 13 minutes ago

  @Benleo @CherryFaves0 @virginmedia They are useless the call centre staff are clueless I was only trying to be able to log into account on line and change bank details with them still never got it done all time I was with them I had to ring up every month to pay bill the only thing they understand is taking money

• 
  Andrew Pittman (@AndrewPittman2) reported 15 minutes ago

  @virginmedia @IanLythgoe4 We’ve been without TV for five days! Despite being told it would be sorted “ within 24 hours” on Saturday, now been told after a 30 minute phone call that no engineer available until next Saturday!! Shockingly bad service Virgin Media.

• 
  Στενδεκ (@stendec6) reported 15 minutes ago

  @virginmedia @Benleo Of the 12 companies that Which review, you're the second worst.

• 
  Hamish (@Hamish88205796) reported 18 minutes ago

  @Benleo Just email @virginmedia cancel for breach of contract effective immediately. Make sure you contact your bank to cancel any DD. Virgin will be on the phone begging you to keep giving them your money. It's the only method known to get customer service from them.

• 
  Louise Bagshawe (@LouiseMensch) reported 22 minutes ago

  Wow. Shockingly bad by @virginmedia. Lying to @BenLeo that he needed a new contract in order to get equipment repaired, misselling him the contract with a box that didn’t work (admitted by them) and then telling him he wasn’t allowed to go back to his old contract.

• 
  Kai Monroe Ⓥ🌱🌏✌️💙 (@KaiMonroe5) reported 27 minutes ago

  @virginmedia @Benleo I had VM for about 12 years and couldn`t fault the service. I only left because I got a cheaper provider who are okay. I will be returning to VM once my contract is up though.