Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

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The latest reports from users having issues in Guildford come from postal codes GU1 and GU2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 03/22/2026 19:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (22%)

    Wi-fi (22%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: West Byfleet, Camberley, Guildford, Ashtead, Farnborough, Woking, Fleet, Leatherhead, Aldershot and West Molesey.

Loading map, please wait...
City Problem Type Report Time
United KingdomWest Byfleet Internet
United KingdomCamberley Internet
United KingdomGuildford Phone
United KingdomAshtead TV
United KingdomCamberley E-mail
United KingdomGuildford Internet

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • BarbaraMolony Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

  • CraigHannan4 Craig Hannan (@CraigHannan4) reported from Ash, England

    Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.

  • markinhants Mark in Hants 🇪🇺 🇬🇧 🇺🇦 (@markinhants) reported from Aldershot, England

    @virginmedia I’m asking your team whether they want to do anything to match that to keep a customer but I keep connecting someone new & around I go again. Happy to DM or take a call from someone

  • CraigHannan4 Craig Hannan (@CraigHannan4) reported from Ash, England

    @virginmedia Yes. And there customer service email. I also tried the contact number. But not accepting calls. Surely this should be automatically credited to me. I shouldn’t have to chase it. Sent loads of emails over the last few weeks now. I’ve just been ignored.

  • nattytude Nattytude (@nattytude) reported from Fleet, England

    @virginmedia Internet is down in GU51 since yesterday. When will it be up? Can't report it online, because we have no internet for it to check with!

  • CraigHannan4 Craig Hannan (@CraigHannan4) reported from Tongham, England

    @virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.

  • P4TTL Patrick Smith (@P4TTL) reported from Chertsey, England

    @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

  • BarbaraMolony Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.

  • shepherd_1972 Chris Shepherd (@shepherd_1972) reported from West Molesey, England

    @vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues

  • shombell Paul Riddell (@shombell) reported from Ash, England

    @vmbusiness thanks for NOT INFORMING your business customers about a known outage that has been a fault since FEB 1st. Paying you for 1gb broadband and I simply cannot run a business with this type of service. Will look to cancel my service asap. You are clowns in disguise!!

  • BarbaraMolony Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

  • kirstyrosenunn Kirsty Nunn (@kirstyrosenunn) reported from Guildford, England

    Hey @virginmedia @virginhelp can you have a look at your wifi service in the Guildford area? It’s been patchy for weeks, now have had no connection on any device for the past 24 hours; as someone who works and studies from home a lot, this is quite worrying and frustrating

  • mattrose18 Matt Rose (@mattrose18) reported from Camberley, England

    @virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues

  • BeckyMorrish13 Becky Morrish (@BeckyMorrish13) reported from Camberley, England

    Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?

  • BarbaraMolony Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

  • mattrose18 Matt Rose (@mattrose18) reported from Farnborough, England

    @virginmedia TV is an issue. broadband is not. Tests are always either cannot connect at this time or say there is nothing wrong. Don’t see how my kit in the house can one minute have speeds on +300Mb to next to nothing?

  • BarbaraMolony Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

  • woodyturts Alex Turton (@woodyturts) reported from Farnborough, England

    @virginmedia service down in GU14?

  • BarbaraMolony Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TrackScotti Shaun Harrison (@TrackScotti) reported from Darlington, England

    The @virginmedia Hub 3 (and I understand the 4 is just as bad) is a shocking WiFi offering. Any more than 10-15 items on it (not a lot considering what homes have connected these days) and it drops WiFi often! Ethernet connected devices are fine, yes, but not a good look !!

  • Amit91987 A.P (@Amit91987) reported

    @virginmedia internet seems to be down in the SM6 area. Please advise. Thanks

  • m0bov Jimbo (@m0bov) reported

    @virginmedia Total service loss here in area 03.

  • PhillWatson6 Phill Watson (@PhillWatson6) reported

    @jennajay231 @virginmedia Been down in OL16 since about 4 yesterday afternoon. No broadband or TV

  • rhi_dyf_griff Rhiân-Dyfi Griffiths (@rhi_dyf_griff) reported

    Love the fact that after tellin these ****** morons @virginmedia 2 sort my wifi out coz I’m basically payin 4 complete bollox & told 2 go buy my own booster off Amazon coz that’s the best solution obvs! Then wonder why I bounced & now ****** with it even more! Piss takin tossers

  • _EJBall Emma (@_EJBall) reported

    @virginmedia you’ve disconnected my broadband service a day early. I’ve tried live chat and called, but can’t get through. How do I talk to someone and resolve?? (We need our broadband so we can work today!)

  • nohandsup Stephen Charleston (@nohandsup) reported

    @virginmedia @whippletom Nice. Why can't all customers have this prompt, apologetic personalised service? Perhaps the blue tick and 29,000 followers helps influence the speed of your response?

  • FionnolaG Fionnola Geaney (@FionnolaG) reported

    @virginmedia Thanks none of these work for me as I don't have my account login details - i have tried them all. I've no phone, limited access to WiFi. I have spent a long time with the complaints team on chat which wasn't successful. I need an email address please.

  • Osteopathy4u Barry Kleinberg (@Osteopathy4u) reported

    I made a complaint with Virgin Media. I have now received (at least) 4 different complaint references. I received a letter telling me that my complaint has been concluded and that they hope I am happy with the resolution. There was No resolution.

  • RonGandolfo Ron Gandolfo (@RonGandolfo) reported

    @ladylauraprice @virginmedia There is no point in raising a complaint I’ve had one running since 26th June and I still can’t get my issue resolved. Appalling and Virgin are just wrapped up in procedures, no one at Virgin Media has a real care about proper customer service.