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Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Guildford come from postal codes GU2 and GU1 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Ashtead, Farnborough, Walton-on-Thames, Leatherhead, Guildford, West Byfleet, Camberley, Woking, Fleet, and Aldershot.

CityProblem TypeReport Time
Ashtead Internet 21 hours ago
Farnborough Wi-fi 3 days ago
Walton-on-Thames Internet 5 days ago
Leatherhead E-mail 6 days ago
Guildford Internet 7 days ago
West Byfleet Internet 17 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • andrea_crosby
    All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia how do I cancel a subscription on one on my boxes , also do you offer discount with a defence discount card

  • flyingjok
    John Neilson (@flyingjok) reported from Camberley, England

    @dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!

  • rohaaminho
    Najm Khan (@rohaaminho) reported from Farnborough, England

    @virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions

  • dhoworth1
    David Howorth (@dhoworth1) reported from Esher, England

    @virginmedia Still no broadband and no communication. Why do I the customer have to chase you to get an update. Why do you not contact me - email/call etc #poorcustomerexperience

  • gerimcc
    GeraldineMcCambridge (@gerimcc) reported from Aldershot, England

    @virginmedia @Virgin_Victoria For a start my phone keeps coming up as no service available and your csa says I need a new sim card,!!!! WiFi in my flat is rubbish and keeps dropping out. They won't come out to look. Have complained 10+ times but no one cares. So after 20+ loyalty to your company I expect more

  • gerimcc
    GeraldineMcCambridge (@gerimcc) reported from Aldershot, England

    @virginmedia I just paid my bill on the phone. Via automated service. Its taken pmt. Now on hold for 35 minutes.. Don't even know why.. Any answers

  • CraydenSue
    Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast

  • dhoworth1
    David Howorth (@dhoworth1) reported from Esher, England

    .@virginmedia I have had no broadband for nearly 24hrs, an area issue apparently and you have a fix time of 03/02/20!!! #nothelpful #peedoff

  • andrea_crosby
    All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia They are not much help , I’ll look around first see if there are better deals

  • rohaaminho
    Najm Khan (@rohaaminho) reported from Farnborough, England

    @virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad

  • afturain
    Allison (@afturain) reported from West Molesey, England

    @virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.

  • andrea_crosby
    All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia so I called up to discuss my package I literally wonder who you employ so so unhelpful not rude just unhelpful , plan b find a new package myself

  • ACLondon
    Anthony Cole (@ACLondon) reported from Chobham, England

    @virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond

  • StJamesofFleet
    James Snyder (@StJamesofFleet) reported from Fleet, England

    @virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!

  • charliehart1985
    jack (@charliehart1985) reported from West Molesey, England

    @virginmedia still having issues with Netflix still not working on my tv

  • theworstbill
    Bill Adams (@theworstbill) reported from West Molesey, England

    @Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!

  • gerimcc
    GeraldineMcCambridge (@gerimcc) reported from Aldershot, England

    @virginmedia Truthfully, your engineers are hopeless. WiFi is not working properly throughout the flat and I pay you lots of money for a bad service..

  • GMarshall556
    gary marshall556 (@GMarshall556) reported from Ashtead, England

    @virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!

  • K74Marti
    Marti Jerrard - K74 (@K74Marti) reported from Farnborough, England

    @lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.

  • afturain
    Allison (@afturain) reported from West Molesey, England

    @virginmedia you really don't understand the concept of customer service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MeganJuliaaa_
    megan (@MeganJuliaaa_) reported

    @virginmedia sorry really doesn’t cover it any more. this is a weekly occurrence now and i’m sick of it “fix time” of 6pm

  • GamerOllie33
    Ollie Adey (@GamerOllie33) reported

    @virginmedia fix your WiFi 4 days now 😠

  • CRIBBSFNBR
    cribbs (@CRIBBSFNBR) reported

    @huhhzy My Wi-Fi is so bad sort it out @virginmedia

  • dano_uk
    Dano (@dano_uk) reported

    @virginmedia How can you assure me that the team are working on the fix without providing any details? Original fix was Dec 7th so how long do you propose my neighbours and I should put up with this?

  • wacka83
    Peter Edgar (@wacka83) reported

    What ******** is going on with @virginmedia internet tonight? Been on and off all night. Absolute piss take

  • victoriacoules
    Vicky 'Open Paddock 9' Coules 💙 (@victoriacoules) reported

    .. @EE Didn't seem to know what they were selling us, @bt_uk seem clueless how to solve it. Now looking at how to cancel contract and go back to @virginmedia. PEOPLE, DON'T FALL FOR THE GLOSSY ADVERTS. Wasted precious time and energy I haven't got trying to sort out this mess!!

  • CameronLepper
    Cameron Lepper☁️🚀 (@CameronLepper) reported

    @virginmedia Hi - nobody turned up yesterday at all, no. When I phone your customer services, they have indicated that someone will now come 8-12 this morning instead. So I’m up and waiting again, in hope that this is not the fourth disingenuous statement Virgin have made in less than a week.

  • housecardinal39
    Mann (@housecardinal39) reported

    @virginmedia guys….I’m sure you slow wifi down around midnight…why? Also, why do you not support hub4? Is this a joke…

  • TonyGoldrick
    Tony McGoldrick (@TonyGoldrick) reported

    @virginmedia I’m free at 10. She now has her landline restored (the biggest issue) but the costs are a new one

  • Noa16514967
    69 (@Noa16514967) reported

    @virginmedia fix ur bloody wifi mate