Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Woking, Farnborough, Ashtead, Guildford, Aldershot, Addlestone, Camberley, Fleet, Walton-on-Thames, Chertsey, Leatherhead, Horsham, Weybridge, and West Byfleet.

City	Problem Type	Report Time
Woking	Internet	8 hours ago
Woking	TV	9 hours ago
Farnborough	TV	10 hours ago
Ashtead	TV	10 hours ago
Guildford	TV	10 hours ago
Aldershot	TV	10 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 5 minutes ago from West Molesey, England

  @virginmedia Internet down in KT12. Any idea when it will be fixed ?

• 
  _jarl_ostensen (@psjarlo) reported 11 minutes ago from Guildford, England

  Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia

• 
  Daniel Saunders (@danjsaunders) reported 13 minutes ago from Cobham, England

  @virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.

• 
  Tim Bourne (@TimSBourne) reported 14 minutes ago from Wokingham, England

  @virginmedia I'm sick of explaining this again & again - see previous tweets & msgs to VM. It isn't even noted - yesterday 2nd line support looked at my ticket & said I'm "not receiving any emails" NO NO NO! Just emails with etickets attached, even tho get non ticket emails from same sources

• 
  Paul Austin (@BagshotTwit) reported 18 minutes ago from Camberley, England

  @virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.

• 
  Will Headley (@WillHeadley1) reported 21 minutes ago from Esher, England

  @virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here

• 
  Wendy Earle (@wearliegig) reported 27 minutes ago from Guildford, England

  @virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.

• 
  PaulineAyres-S/W (@paulineayres) reported 27 minutes ago from Blackwater, England

  @virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔

• 
  Paul Mackenzie Ross (@pmross) reported 35 minutes ago from Farnborough, England

  @virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.

• 
  Vito Serafino (@vserafino19) reported 36 minutes ago from Farnborough, England

  @virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers

• 
  Alex Turton (@woodyturts) reported 36 minutes ago from Farnborough, England

  @virginmedia service down in GU14?

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 38 minutes ago from West Molesey, England

  @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

• 
  Paul Mackenzie Ross (@pmross) reported 38 minutes ago from Farnborough, England

  @sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?

• 
  Patrick Smith (@P4TTL) reported 39 minutes ago from Chertsey, England

  @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 42 minutes ago from West Molesey, England

  @virginmedia Of course no change.. nothing has been done..? How can I speak to someone, anyone at Virgin media? I can’t even cancel my contract on line.

• 
  Natasha Gorrie (@tashaj1984) reported 50 minutes ago from Farnborough, England

  @virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process

• 
  John Neilson (@flyingjok) reported 52 minutes ago from Camberley, England

  @virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?

• 
  Nico Cary (@nicocary) reported 54 minutes ago from Cobham, England

  @joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 56 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  Craig Hannan (@CraigHannan4) reported 58 minutes ago from Tongham, England

  @virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MICHAEL (@WELSHDRAGON135) reported 1 minute ago

  @virginmedia Paying for a service we cannot access . My contract is up soon 👋👋👋

• 
  let the music play (@let_music) reported 2 minutes ago

  Anybody thinking of taking out a contract with @virginmedia please please please don’t bother they are useless, **** internet, service that is constantly going down every other week and the price is a rip off, my contract is up so I’m off from them

• 
  English Bob 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@EnglishBob714) reported 3 minutes ago

  @virginmedia @5IMON_ Send messages to those affected, and provide the service you are actually paid for!!

• 
  Luda 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Luda_6550) reported 4 minutes ago

  @virginmedia I am in desperate need of help, my tv isn’t working properly, the phone line I been given tells me it’s not available. Once I got through giving it my account number it doesn’t recognise my account number. It’s turning into nightmare. Can you help

• 
  Darren Whitehall (@darrenwhitehall) reported 4 minutes ago

  @virginmedia can someone tell why is my tv service not working . None of telephone number for the company seem are not working either and network status does not either this is absolutely terrible customer service

• 
  Premitrom (@premitrom) reported 7 minutes ago

  @TheMorrisLand It was down for a couple of hours after 10:30 but came back. But only for an hour or so. Now 13:08 the problem has returned #virginmedia

• 
  Norbertsteelez (@norbertsteelez) reported 7 minutes ago

  @virginmedia No TV channels all day. Just pixelated pictures. Tried the the website and it cannot check the service for my area. Pretty poor and amateur. And all we will get is a meaningless apology. What would happen if I held back my payments for a period of time and then apologising?

• 
  Elaine Gladman (@gladders1) reported 8 minutes ago

  @virginmedia what is going on with our tv services today one minute it ok now it’s not working again sort it out

• 
  Carl Cavell (@Blue_Cav) reported 9 minutes ago

  @virginmedia Been a while now, to get compensation for lack of service you need to inform you. Yet ironically the website doesn't recognise customer accounts. Might tell Alainis Morrisette now.

• 
  Ahmed Mohamed (@Medzy1506) reported 10 minutes ago

  @virginmedia Been down since approx 9am this morning and still not resolved.