Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Ashtead, Farnborough, Walton-on-Thames, Leatherhead, Guildford, West Byfleet, Camberley, Woking, Fleet, and Aldershot.

City	Problem Type	Report Time
Ashtead	Internet	4 days ago
Farnborough	Wi-fi	6 days ago
Walton-on-Thames	Internet	7 days ago
Leatherhead	E-mail	9 days ago
Guildford	Internet	10 days ago
West Byfleet	Internet	20 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  PaulineAyres-S/W (@paulineayres) reported 3 minutes ago from Blackwater, England

  Omg @virginmedia the worse service you could possible get 😡

• 
  Will Headley (@WillHeadley1) reported 7 minutes ago from Esher, England

  @virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here

• 
  Paul Mackenzie Ross (@pmross) reported 12 minutes ago from Farnborough, England

  @SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.

• 
  John Neilson (@flyingjok) reported 17 minutes ago from Camberley, England

  @virginmedia Your web site is not very helpful really - apparently the fault will be rectified by 08.40 this morning. Understand technical problems arise but it’s surely much better to provide proactive updates rather than to react in receipt of complaints?

• 
  John Neilson (@flyingjok) reported 18 minutes ago from Camberley, England

  @virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?

• 
  Paul Mackenzie Ross (@pmross) reported 21 minutes ago from Farnborough, England

  @Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.

• 
  Paul Mackenzie Ross (@pmross) reported 23 minutes ago from Farnborough, England

  @sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?

• 
  Paul Mackenzie Ross (@pmross) reported 26 minutes ago from Farnborough, England

  @virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.

• 
  Paul Mackenzie Ross (@pmross) reported 33 minutes ago from Farnborough, England

  Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.

• 
  Paul Mackenzie Ross (@pmross) reported 38 minutes ago from Farnborough, England

  @virginmedia Called yesterday PM: engineer tested the line, said there were network issues despite status page saying to the contrary. Was told you were fixing the issue but today is day 15 and no BB since ~15:30 yesterday. I have to go to the office, no choice. Poor/no BB = risk my health 🙁

• 
  Paul Mackenzie Ross (@pmross) reported 44 minutes ago from Farnborough, England

  Dear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!

• 
  John Neilson (@flyingjok) reported 47 minutes ago from Camberley, England

  @virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact

• 
  PaulineAyres-S/W (@paulineayres) reported 48 minutes ago from Blackwater, England

  @virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains

• 
  John Neilson (@flyingjok) reported 49 minutes ago from Camberley, England

  @virginmedia hey there - lost all connectivity at home suddenly this morning and can’t get through to any of your helpline numbers. Is there problem in GU15 3HY area. Can’t understand why 150 and external numbers are either not connecting or just showing as constantly unavailable

• 
  Nico Cary (@nicocary) reported 49 minutes ago from Cobham, England

  . @virginmedia any chance you can install fibre line for my buisness that’s now 2 months delayed! 😢 Over 180 emails sent / over 12 hours on support calls going round in circles. You did manage to take payments however for these months of no internet! 🥴 #virginmedia

• 
  Paul Mackenzie Ross (@pmross) reported 53 minutes ago from Farnborough, England

  @GuseensLV @virginmedia Ah man, I’m with ya. 350MB here was fab until 16 days ago. Been “OK” today, had a relatively stable connection but it never crept over 10MB and that was if I was lucky *sigh*

• 
  Wakeford Fireplaces (@WakeFireplaces) reported 58 minutes ago from Flexford, England

  How do we resolve our internet problems if there’s no one at Virgin Media who’s willing to help, or speak with us??... please sort it out before our router finds a new home in the recycling bin.... @virginmedia why does it have to revert to shouting out loud on social media?...

• 
  Will Matthews (@wmatthew) reported 59 minutes ago from Fleet, England

  @virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow

• 
  John Neilson (@flyingjok) reported 59 minutes ago from Camberley, England

  @ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.

• 
  Adrienne (@adimarlow) reported 60 minutes ago from Camberley, England

  Switched to @virginmedia broadband in Nov ‘20 and agreed to pay more per month than I was paying before just to get reliable broadband. Now I find myself never using the Wi-Fi at home and the kids having to use my phone data to complete school lessons and work as it is SO BAD 😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  RedScapes (@RedscapesTV) reported 3 minutes ago

  Can't catch a break First time I've wanted to stream in a week but connection issues with @virginmedia strike. Can't even hold a stable connection while plugged in to the router

• 
  daisymm (@Bonnie467John) reported 4 minutes ago

  @virginmedia Done it all via customer services they say after doing tests there is a fault said they would send new equipment out with a technician today but because they didn’t record the booking it isn’t happening My daughter rang again they say they have us now booked for Monday

• 
  craig slammon (@CraigSlammon) reported 5 minutes ago

  @virginmedia Yes already used called and spoken to . Issue cannot be resolved until 16:00 today b77 area . And this is constant now . Every week we are having drop ours . And mine and my wife's work relies on internet connectivity. Like I say . For the price it's beginning to not be worth it

• 
  . (@wr_ghty) reported 8 minutes ago

  @virginmedia so why don’t mobile phones, firesticks, switch’s and PS4’s elsewhere in the house work like utter garbage. I have to turn off my wifi on my phone to read the news on my phone. You have a funny way of making tests look good but no way of justifying why no devices work?

• 
  The London Chief (@grrrzie17) reported 10 minutes ago

  @virginmedia @NatGeoUK Your service is absolutely ****, the end.

• 
  Elaine Gold (@elainegold) reported 13 minutes ago

  @virginmedia - still no service for Netflix or Prime, just an automated message from you apologising for the problems in my area and a text to a link that doesn't open - 2 days at least now!

• 
  Jo Jo (@JGNSantos87) reported 14 minutes ago

  @virginmedia useless call centres. Again my interest has stopped working and customer service cannot provide Any information other than an outage. I saw the repairs complete yesterday and Internet worked for 10 hours and again its offline. Can I have a UK contact please!!!

• 
  pauline (@truegemini12) reported 17 minutes ago

  @virginmedia Yes as always it says no none issue but then we get a Tex and says the issue has now been fixed so it does show on line when we do a service check

• 
  Matt Jarman (@MattJJarman) reported 21 minutes ago

  @virginmedia I’ve called that number 4 times! Each time your rep has apologised and been unable to help as your systems put them in an impossible position! Your team have called and left a message once why can’t someone call me back? This isn’t service it’s a shambles!

• 
  . (@wr_ghty) reported 21 minutes ago

  @sb_watp @virginmedia The answer is unfortunately @virginmedia don’t want to help. Just take your money. It’s time to move