Virgin Media

Virgin Media Outage in Guildford, Surrey, England

No problems detected at Virgin Media

If you are having issues, please submit a report below.

The latest reports from users having issues in Guildford come from postal codes GU2 and GU1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Virgin Media problems in the last 24 hours in Guildford, England

The following chart shows the number of reports that we have received about Virgin Media over the past 24 hours from users in Guildford and near by areas. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 12/04/2021 20:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • TV 40.25% TV
  • Internet 34.78% Internet
  • Wi-fi 9.51% Wi-fi
  • E-mail 6.80% E-mail
  • Total Blackout 5.37% Total Blackout
  • Phone 3.28% Phone

Virgin Media Outage Map Near Guildford, Surrey, England

The most recent outage reports and issues originated from Esher, Guildford, Surbiton, Aldershot, Addlestone, Camberley, Farnborough, Walton-on-Thames, Fleet, Virginia Water, Chertsey, Woking, Leatherhead, Dorking and Fetcham.

United KingdomEsher Internet
United KingdomGuildford Internet
United KingdomGuildford Internet
United KingdomGuildford TV
United KingdomSurbiton TV
United KingdomAldershot TV

Virgin Media in Guildford, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:
  • vserafino19 Vito Serafino (@vserafino19) reported from Farnborough, England

    @virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers

  • hoarp001 Peter ***** (@hoarp001) reported from Fleet, England

    @virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?

  • callum_penny Callum Penny (@callum_penny) reported from Fleet, England

    @virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code

  • KGirdler Katie Girdler (@KGirdler) reported from Guildford, England

    @virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.

  • Pablocollier Paul Collier (@Pablocollier) reported from Wokingham, England

    @virginmedia Sorry but no. If you can't monitor your own service provision why should I ?

  • Pablocollier Paul Collier (@Pablocollier) reported from Wokingham, England

    @virginmedia Patchy. And the weekends enquiry regarding possibly upgrading... Non existent service.

  • KGirdler Katie Girdler (@KGirdler) reported from Guildford, England

    @virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!

  • KGirdler Katie Girdler (@KGirdler) reported from Guildford, England

    @virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.

  • IwonaSadowska Iwona Sadowska (@IwonaSadowska) reported from Esher, England

    @virginmedia is it a joke? No network for two hours already? I have important work to do… £200 for broadband monthly not enough to keep the network going??

  • LewisFFC17 Lewis H (@LewisFFC17) reported from Leatherhead, England

    @virginhelp is there a reason my virgin media is down in the leatherhead area?

  • Goldy73 GoldyMcGoldface (@Goldy73) reported from Farnborough, England

    @virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    ‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?

  • psjarlo _jarl_ostensen (@psjarlo) reported from Guildford, England

    @virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.

  • psjarlo _jarl_ostensen (@psjarlo) reported from Guildford, England

    Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • AshiePleb Ashley H. (@AshiePleb) reported

    @virginmedia Will there be any compensation for the people effected with the outage that lasted 3 days (tv)

  • shazza71 sharon gray (@shazza71) reported

    @virginmedia why is it asking me to subscribe to catch up on programs as I pay the for them already!!!! Not happy been a customer for over 20 years will be phoning up sky Monday

  • JackieLloydy lloydy (@JackieLloydy) reported

    @virginmedia why is my virgin media down again twice in 2 days

  • Ms_Me_12 Ms_Me ✊ (@Ms_Me_12) reported

    @virginmedia if u had put as much energy into informing me my contract had ended, that ur staff have since I cancelled my contract, I may still be a customer. Shame #OFCOM cant ask u to not harrass customers to stay, like they asked u to give 30 days notice to them. #RantOver

  • shaundesigner Shaun Williamson (@shaundesigner) reported

    @virginmedia absolutely disgusting how you treat your customers!! To be told several times you’ll refund us and yet it’s now December and we’re still waiting for the cheque that you said you’ve sent back in may!! This is totally unexceptable!

  • magicdel Magic Del (@magicdel) reported

    Virgin media really *************** now. How ******** is the WiFi dropping out at this time of night?! The one Saturday night I'm in. Get tae ****.

  • Fozzwafc David Fowler (@Fozzwafc) reported

    @virginmedia Hi, Broadband been down now since 6pm. WN1 area. Any news?

  • Laiba_xx ℓαιвα ❤ (@Laiba_xx) reported

    @virginmedia our wifi has not been working since the morning please could you fix this

  • PaulGwammache2 Paul Gwammache (@PaulGwammache2) reported

    @katieloupalmer @virginmedia Had similar issues too but was able to resolve it with their WhatsApp customer support HOTLINE +1(716)216-2131

  • WarzoneGulagTV WarzoneGulagTV (@WarzoneGulagTV) reported

    @virginmedia Hi, I just tried streaming tonight to my 90,000 followers on Facebook and I kept getting constant drops in upload speed meaning I was dropping frames while streaming, also my game was also uplayable went up to around 500ms in ping. can you help me out