Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

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The latest reports from users having issues in Guildford come from postal codes GU1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 12/06/2025 03:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Farnborough, Walton-on-Thames, Woking, Aldershot, Guildford, Fleet, Crowthorne, Camberley, Surbiton and Godalming.

Loading map, please wait...
City Problem Type Report Time
United KingdomFarnborough Phone
United KingdomWalton-on-Thames Internet
United KingdomWoking Internet
United KingdomAldershot Internet
United KingdomWoking Internet
United KingdomAldershot Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @Virgin_Victoria @virginmedia Thank you. Virgin Boffin says no issues in area. I have carried out 3 x fully resets and all I am getting is flashing areos and horizontal lines.

  • martyncodes lets be agile (@martyncodes) reported from East Horsley, England

    @RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @virginmedia @Virgin_Victoria @AaronGaben Virgin says no issues in my area but all I am getting is flashing green arrows and no connectivity... full reset and switched off 3 tokes but to no avail.

  • shepherd_1972 Chris Shepherd (@shepherd_1972) reported from West Molesey, England

    @virginmedia I take it service is up the wall again. !!! Been so temperamental today it been to frustrating. Seriously thinking about leaving again. Worst thing you don’t inform your customers and your service status tool is so crap since it’s always green and working fine

  • i96jms Jane (@i96jms) reported from Fleet, England

    @virginmedia We are going around in circles. Your team just go through the same script each time we call. Please arrange escalation to a manager to investigate why your support team cannot resolve issues due to flawed process.

  • AlexBuchanan3 Alex Buchanan (@AlexBuchanan3) reported from Guildford, England

    @virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....

  • JulianHull Julian Hull (@JulianHull) reported from Farnborough, England

    @virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.

  • SowmyaMukund Sowmya Mukund (@SowmyaMukund) reported from West Molesey, England

    Virgin media disasters! WIFi & Tv services are full down, unable to work from home 😡

  • mattlfc78 Matt Browne (@mattlfc78) reported from Ash, England

    @virginmedia Basically we wanted to save money as we were paying too much so we spoke to you guys and we were offered the £99 package which was great but sadly the system was down so the lady said she would call us back in the week. Well that never happened and then a direct debit went

  • i96jms Jane (@i96jms) reported from Fleet, England

    @virginmedia When I phoned and used the chat they said the same thing. We have already called many times so would prefer you to discuss with your team and arrange a callback by someone who can help.

  • Jimbwlah James Milward (@Jimbwlah) reported from Farnborough, England

    @virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation

  • guildfordjo Jo McGowan (@guildfordjo) reported from Guildford, England

    @virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊

  • Eggybread18 Oliver Reid (@Eggybread18) reported from Ash, England

    @virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from West Molesey, England

    On the phone for an hour. SORT YOU CUSTOMER SERVICE OUT! #CustomerExperience #CustomerService #virgin #virginmedia #Loyalty

  • Shotgooner Cleo Sharp (@Shotgooner) reported from Aldershot, England

    @virginmedia I have constant problems the Wi Fi signals only 2 meters customer service is awful why is this problem continue box Formerly an NTL Customer.A new hub wold be useful,Call Centre does not communicate.A visit from your Man in a Van would be useful!! Await a reply wors

  • mattlfc78 Matt Browne (@mattlfc78) reported from Ash, England

    @virginmedia Of our account for the same amount as last month. We were told that we’d be paying £99 a month but more was taken. We have been trying to sort this problem out for a week now and no one is helping. We asked to speak to a manager and got told there wasnt any available

  • EJVMcLean Ed Vokes-Mclean (@EJVMcLean) reported from Farnborough, England

    @virginmedia is on demand and catch up showing faults as mine is not working again been playing up for two weeks now Gu14 9 area

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia love being on hold to you seriously fed up with your lot , I’d not mind but not a good service

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia It’s been awful all day

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia sort your WiFi out it’s crap on off all day

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Kieran_14_ 🦖 (@Kieran_14_) reported

    @virginmedia fix your wifi you cancer patients

  • LucyH32075958 Lucy Who Wants Normality (@LucyH32075958) reported

    @virginmedia Are you always so icredibly slow with live chat responses? 40 minutes and I still am no further forward to getting a response :-(

  • aceyc24 Ace (@aceyc24) reported

    @virginmedia fix your ******* internet omg kmt

  • sammachell Sam Machell (@sammachell) reported

    @virginmedia Ive made a complaint regarding an engineer damaging our car whilst visiting another address, and I haven't heard anything for a week!

  • rknightuk Robb Knight (@rknightuk) reported

    @virginmedia I have tried confirming multiple times (including sending a new email with link), in multiple browsers with cookies cleared. This is definitely an issue your end not mine.

  • Mk4Humanite Liam Barratt (@Mk4Humanite) reported

    @virginmedia Where have you been then? You’ve left with nothing, you’ve not responded, you’ve not contacted me, none of you have done a thing. So how can you say you want to help?

  • Rohdza Rohdz (@Rohdza) reported

    @virginmedia What is the point in me doing so? I've spoken about this on a number of occasions and it's never resolved over the phone or via a complaint...what will change now??

  • nadworks Nadja von Massow 💚🌎 #FBPE (@nadworks) reported

    @virginmedia, no broadband (N10) since yesterday. Flaky connection - connecting/disconnection minute by minute. There's finally a service alert on your website and it says fix to be expected on MONDAY!!! You cannot be serious.

  • mmmikemoran Mike Moran 💙 - I’m Wearing A Mask 3.5% (@mmmikemoran) reported

    @naomhgallagher @virginmedia PlusNet is probably the cheapest. We’ve been with them for 8 months and no complaints. And their customer service rates well. We tried Virgin a few years ago but after several visits they said there was a 1 metre gap between the cable in the street and the start of our drive.

  • violetscrawley Tess 🦔 - fully vaccinated, rocks a mask. (@violetscrawley) reported

    So @virginmedia wants to charge us £165 to disconnect our broadband, even though we don't actually want to disconnect our broadband - we simply want to change the name of the person paying the bills as the person currently doing so is moving out. WTF IS THE CRAP!?