Virgin Media outages and service status in Guildford, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Guildford, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
- The most recent signal from this area was received Apr 26, 3:50 PM GMT+1.
- Internet (67%)
- Wi-fi (20%)
- E-mail (7%)
- TV (7%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 28: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Guildford, England
The most recent Virgin Media outage reports came from the following cities: Leatherhead, Woking, Fleet, Weybridge, Camberley, Walton-on-Thames, Addlestone, Aldershot, Farnborough, Ashtead, Guildford, and West Byfleet.
| City | Problem Type | Report Time |
|---|---|---|
 Leatherhead
|
Internet | 2 days ago |
|
Woking
|
TV | 3 days ago |
|
Woking
|
Wi-fi | 4 days ago |
|
Fleet
|
Internet | 6 days ago |
|
Weybridge
|
Internet | 9 days ago |
|
Camberley
|
Internet | 13 days ago |
Nearby cities with recent reports
2 recent signals
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
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_jarl_ostensen (@psjarlo) reported from Guildford, EnglandSince so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia
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Geoff Rogers (@GeoffRogersEU) reported from Hersham, England@virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…
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Craig Hannan (@CraigHannan4) reported from Ash, EnglandHi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.
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Matt Rose (@mattrose18) reported from Camberley, England@virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues
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stevemason (@EssarrMason) reported from Aldershot, England@virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!
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Dom O'Riley (@domoriley) reported from Esher, England@virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia
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Chris Shepherd (@shepherd_1972) reported from West Molesey, England@vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues
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Dan (@danpowelldjp) reported from Esher, England@virginmedia thanks, has been 3 hours now and no fix - just going round in an endless loop.
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Becky Morrish (@BeckyMorrish13) reported from Camberley, EnglandUseless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia My problem is that the fix time is 24 hours! That’s really not ok
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Alyson Leitch (@Geordiesbird) reported from Woking, England@virginmedia hi virgin.. my TV is showing error codes c217 and c230. I have turned everything off and reset modem and tivo boxes 5 times and more and still no Internet. Its my husbands account but he's away till Thursday. Help please
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Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England@virginmedia Of course no change.. nothing has been done..? How can I speak to someone, anyone at Virgin media? I can’t even cancel my contract on line.
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gonzo (@pears0) reported from Camberley, England@virginmedia We are sorry you are still waiting to be connected to one of the team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems. This may mean a delay in being transferred to one of
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Paul Mackenzie Ross (@pmross) reported from Farnborough, EnglandDear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?
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Sarah Merry (@skmerry) reported from Esher, England@virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?
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Marti Jerrard - K74 (@K74Marti) reported from Farnborough, England@virginmedia I have followed every instruction as advised. Turned off, set, check status and even network issue in area.. it just keeps dropping out daily with no know issues. It’s as if faster broadband has actually slowed it all down! Pse sort it out
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Lee James (@winetaff) reported from Esher, England@virginmedia Apparently a local fault but my signal test says no issue -still not resolved and still no TV -follow up call that was promised within 3 days hasn’t materialised (Day 6 and counting)
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Martyn Jones (@TheonlyJonesy) reported from Fleet, England@virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eden Gem (@edengem) reported@virginmedia Help Please! Just been given incorrect advice from 4xoverseas tech support. Initial issue was an error code & “black listed IP server” that stopped desktop emails from working. Any advice as advice now cancelled iPhone email. TIA
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Gareth Newman (@newman_gareth) reported@virginmedia why is your broadband constantly so slow? Even in same room as router! Constant poor service
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Bob Luhman (@rl0508a) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_World_IPTV21 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
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John Mercer (@Merse2506) reported@virginmedia @A_MyRules1 I have had the same issuea and my box is ****. Never works buffering out of service channel failed. Cant go online link dont work tried calling
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Jonathan H (@howdo01) reported@virginmedia Hi Team, Have rebooted my 360 box, but cannot seem to get Netflix to go, get the logo and then the N, and a red ring in busy mode, Is there a problem, was working fine Sunday.
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Rusty Spoons (@JustRusty) reported@virginmedia How vile. There is no amount outstanding on my account. It has been paid. The response I got from the credit file amendments team was to contact the credit file amendments team. So I'll just go to CISAS. You're even horrible on social media. No wonder your trust pilot is so low.
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Big Ape (@keithman45) reported@virginmedia @Oxford_Life Yep, same experience. Upgraded to 360, error messages, engineer fitted new box...different error messages. Called 150 Friday to be told it's be fixed remotely by 2nd line... still not working properly. . Looks like another call needed
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Chib Ma Nib (@chibmanib) reported@virginmedia please sort your Internet services out. Its up and down all day and now I've been without wifi for 2 whole days
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DT (@DanTaylor86) reported@virginmedia I've been a customer for 10 years but the customer service I've received today is extremely worrying. Everyone has been polite and tried to help, but still my package is all wrong. This needs rectifying immediately or your major competitor will be gaining new custom
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Stephanie 🇬🇧 (@stephiejmc) reported@virginmedia Ok thanks just worried cause like see what I pay in front be ne cause can’t access your online service account . Plus just worried going under contract after 10 + years and we all know virgin widely known for fudging up on things .