Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Guildford come from postal codes GU1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 12/05/2025 12:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Farnborough, Walton-on-Thames, Woking, Aldershot, Guildford, Fleet, Crowthorne, Camberley, Surbiton, Godalming and Leatherhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomFarnborough Phone
United KingdomWalton-on-Thames Internet
United KingdomWoking Internet
United KingdomAldershot Internet
United KingdomWoking Internet
United KingdomAldershot Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @dinger3805 @virginmedia It's become a bit of a joke which is not funny anymore as I have lost 2 days pay now because of this given the price we pay. Appualing service at the moment.

  • GaryMur52215667 Gary Murphy (@GaryMur52215667) reported from Farnham, England

    @richardbranson hello Mr Branson, after several years of poor service from virgin media U.K., I’m going to cancel my services, it’s come to the point it’s an utter nonsense service ripping people off! Sorry I had to tweet you

  • danwot DanWot (@danwot) reported from West Molesey, England

    @virginmedia Not enough though to proactively get someone to call me to help me. Just to reply to the message. Well done John. Fantastic customer experience for me! #virginmedia #shamblescustomerservices

  • danwot DanWot (@danwot) reported from West Molesey, England

    @virginmedia I've made a complaint over a month ago without a response. Your not following your own complaints procedure. I followed up with a call yesterday, constantly placed on hold, 45mins later told someone would call me back. So far no call!! Someone call me please!

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @virginmedia No as I am about to drive to work when I should be working from home as I do each Friday and Monday except poor service is preventing me doing do. I will make a formal complaint tonight as this is the second time this week.

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia It’s been awful all day

  • MrCamm Paul Camm (@MrCamm) reported from Aldershot, England

    @virginmedia putting my bill up by £4.50 a month ... for a patchy as ffk service cheeky bastards , I'm contemplating cancelling it ans watching everything via kodi £115 a month for tv cannot be justified even if I do watch a lot as I'm a loner

  • gerimcc GeraldineMcCambridge (@gerimcc) reported from Aldershot, England

    @virginmedia #virginmedia what channels do you use for itv and BBC when the virgin is not working properly. Someone please tell me. Thanks

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @Virgin_Victoria @virginmedia Thank you. Virgin Boffin says no issues in area. I have carried out 3 x fully resets and all I am getting is flashing areos and horizontal lines.

  • GaryMur52215667 Gary Murphy (@GaryMur52215667) reported from Farnham, England

    @virginmedia I find I highly frustrating you do everything to dissuade anyone from getting sense to complaints and issues with your service as well as customer services

  • i96jms Jane (@i96jms) reported from Fleet, England

    @virginmedia When I phoned and used the chat they said the same thing. We have already called many times so would prefer you to discuss with your team and arrange a callback by someone who can help.

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    Slightest hint of bad weather and here we go again. it's only slightly damp here but already working from home has failed before it's even started. Think its time to switch ISP as this is becoming all to frequent from @virginmedia.. 2 lost days of work/pay this mth already.

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @virginmedia Just done that and again no issues reported. This is the second time this week I have had no connectivity. Just tried a reset and still nothing. How do I get an engineer out as this is becoming tiresome now given the price we pay.

  • oliviadutervil Maria Olívia (@oliviadutervil) reported from Guildford, England

    @virginmedia The account holder is my husband. The account number is 104507406 area 26. I made a complaint 2 days ago, where I put all payments receipts numbers but I’ve not received a response until now.

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia sort your WiFi out it’s crap on off all day

  • oliviadutervil Maria Olívia (@oliviadutervil) reported from Guildford, England

    @virginmedia I’m trying to solve a billing issue it’s been a month but It’s very difficult since your costumer service is terrible. I’ve paid all my bills but you are insisting that I didn’t. I’ve been at Bank I could confirm that I’ve paid. This is driving me crazy!

  • RJHOTCHEF Ryan Wilson (@RJHOTCHEF) reported from Fleet, England

    @AlyInASpin @virginmedia Weird we are having the same problem #lag , @virginmedia whats the problem please. Very annoying now

  • spice1971 Graeme Spice (@spice1971) reported from Yateley, England

    @virginmedia Maybe you can pass on the fact 2 calls to two separate call centres (first was India, second Scotland) both dropped mid call. Assuming it wasn’t the operators maybe there is an issue. Didn’t happen to Philpines on third call. Annoying when hold times are long

  • i96jms Jane (@i96jms) reported from Fleet, England

    @virginmedia We are going around in circles. Your team just go through the same script each time we call. Please arrange escalation to a manager to investigate why your support team cannot resolve issues due to flawed process.

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @virginmedia @Virgin_Victoria @AaronGaben Virgin says no issues in my area but all I am getting is flashing green arrows and no connectivity... full reset and switched off 3 tokes but to no avail.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • the1lackster Anthony (@the1lackster) reported

    @virginmedia Usually whatever it does fixes the problem but it’s only temporary.. in reality we need to talk to someone to let them know it’s an ongoing issue and for them to look at the history of the line and what’s happening with the drops.

  • couchio1983 Couchio (@couchio1983) reported

    @virginmedia All the proof is there in my emails in my screenshot and on my calls proving that I was lied to how is a webchat going to help!!! In at work on my break and I'm going back now as one of us actually does our job and doesn't lie customers

  • claudiapaneita1 claudiapaneitaliantutornow (@claudiapaneita1) reported

    @virginmedia Your advice was unfortunately useless, because I said from the very beginning that I have called you, reported the issue, and got no help. So why giving me the same number and asking me to report the issue? It's like you are not listening to me!

  • Bruce43454388 Bruce 🦇🦘🏖🇪🇺 (@Bruce43454388) reported

    @virginmedia internet is down in Bristol, please fix ASAP. WFH is a struggle when you don't keep your service running properly. But your website says everything is fine, well it isn't

  • couchio1983 Couchio (@couchio1983) reported

    @virginmedia Then I would recommend you listen to the calls loom at the screen shots and read my emails instead of been an arrogant prick and intentionally winding up a mentally ill disabled customer!!! You have had over a week to resolve this so don't you dare try put it on me!!

  • couchio1983 Couchio (@couchio1983) reported

    @virginmedia It's not on me to fix you **** ups tried that once it cost me over £140 I've done my bit you have till end of day then I'll just deal with ofcom as you lot are ***************!!

  • the1lackster Anthony (@the1lackster) reported

    @virginmedia That doesn’t really resolve the issue as its seems to be a VM issue. As the broadband speed frequently drops & disconnects randomly. It’s not something the forums can help with it. The frustration is that the phone line won’t go through to an actual person to look into it.

  • HappySpaceInvdr Happy Space Invader (@HappySpaceInvdr) reported

    @virginmedia Please help - I'm being given the runaround by your support team. Phone line dead since 7th June. Told I cannot cancel without paying a cancellation fee.

  • SherryLewin277 5herry lewin (@SherryLewin277) reported

    @virginmedia I don't understand how @virginmedia can offer compensation for loss of service which I was without for 7 days! Then say I do not warrant compensation??!! Could you explain this to me please....😤

  • ImBackHaha4 I'm Back Haha (@ImBackHaha4) reported

    @virginmedia All sorted eventually got my refund but how the hell a company can do more for customers that dont exist than what they do for existing customers was with you 13 years and as a Company you don't give a **** absolute joke but I'm sorted and just another customer virgin has lost 👋