Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 02/14/2026 03:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Woking, Camberley, Farnborough, Fleet, West Molesey, Aldershot, Leatherhead, Addlestone, Godalming, Ashtead, Guildford, Horsham, Walton-on-Thames and Weybridge.

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City Problem Type Report Time
United KingdomWoking Internet
United KingdomCamberley Internet
United KingdomFarnborough E-mail
United KingdomFleet TV
United KingdomWest Molesey Internet
United KingdomAldershot Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • BarbaraMolony Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

  • BarbaraMolony Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty

  • BarbaraMolony Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

  • TheBadgerG Thom Gibbons (@TheBadgerG) reported from Farnborough, England

    @virginmedia Yes, zero issues in area for broadband, pulled apart and reset the router numerous times. It just keeps wanting to download new settings, works for a bit and then fails. Engineer now booked for next Wednesday which is an eternity running my business from home.

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson

  • BarbaraMolony Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

  • TimSBourne Tim Bourne (@TimSBourne) reported from Wokingham, England

    @virginmedia I'm sick of explaining this again & again - see previous tweets & msgs to VM. It isn't even noted - yesterday 2nd line support looked at my ticket & said I'm "not receiving any emails" NO NO NO! Just emails with etickets attached, even tho get non ticket emails from same sources

  • woodyturts Alex Turton (@woodyturts) reported from Farnborough, England

    @virginmedia service down in GU14?

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia Sadly I am not, as I have never any compensation for the lost of my connection, I lost Wi-Fi for about hour yesterday but as normal virgin media are not up holding its guarantee. I an@self-employed and the one thing I rely on is my internet connection.

  • CraigHannan4 Craig Hannan (@CraigHannan4) reported from Ash, England

    Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.

  • K74Marti Marti Jerrard - K74 (@K74Marti) reported from Farnborough, England

    Everyday this week and again today @virginmedia has stopped working… constant resets and in some cases down for 3-4 hrs at a time which is preventing work, training, education & entertainment! Come on #Virgin sort your reliability out pse

  • BarbaraMolony Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

  • DimiD35089880 DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia We have engineer booked for today to see what is the issue as since I upgraded never had such a bad service experience for the last 12 years with @virginmedia

  • BarbaraMolony Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

  • K74Marti Marti Jerrard - K74 (@K74Marti) reported from Farnborough, England

    @virginmedia I have followed every instruction as advised. Turned off, set, check status and even network issue in area.. it just keeps dropping out daily with no know issues. It’s as if faster broadband has actually slowed it all down! Pse sort it out

  • DimiD35089880 DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!

  • TimHole Tim Hole (@TimHole) reported from West Molesey, England

    @virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • 72sav Phil mills (@72sav) reported

    @virginmedia To be honest been there done that prior to contacting you here, as originally stated they don’t know and can’t help

  • dannyhesford Danny Hesford (@dannyhesford) reported

    Just want to warn anybody out there, especially in Stalybridge, not to switch to @virginmedia . That is of course unless you’re happy to be constantly lied to by the worlds worst customer service and installations team. Plus being left without any internet access.

  • JaneSymons1 Jane Symons (@JaneSymons1) reported

    If you get a call claiming to be from @virginmedia technical support claiming they've noticed a fault with your internet, beware. Ask them to verify your account number or name. They can't, but then threaten to disconnect your service unless you update some settings. #ScamAlert

  • LouisePursglov4 Louise Pursglove (@LouisePursglov4) reported

    @virginmedia absolutely diabolical service, miss sold an upgrade package, several long calls with promises of call backs that haven’t happened. I’m switching to Sky! 😡

  • JohnRelen1 Badmanners (@JohnRelen1) reported

    @virginmedia If I had a problem with other companies I did not have to go to a panel for your company pays or offers compensation my son who is a barrister at law is preparing to take court action on my behalf.

  • kraizeebeat Laura (@kraizeebeat) reported

    @virginmedia we are having broadband issues but the online test says there are no problems. I can’t find a contact number to speak to anyone - can you please help?

  • 9_crebo Colin (@9_crebo) reported

    @YodelOnline by far the worse customer service in the world. Web chatted with 8 people. Most just cut me off. @Virgin @virginmedia need to stop using them.

  • hinch71 fiona hinchcliffe (@hinch71) reported

    @virginmedia You’ve said the issues are more complex every day. Doesn’t make it better!!

  • SLC_ncfc Simon Cooper (@SLC_ncfc) reported

    @virginmedia Thank you. I already raised one yesterday so hopefully we can get this sorted. I was a loyal VM customer for 16 years so very disappointed with where we are right now.

  • johnpaulpope93 John Parkes (@johnpaulpope93) reported

    @virginmedia @VirginMediaNews anyone from customers service on this app cause your phone service is shite