Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Fleet, Leatherhead, Aldershot, Guildford, Woking, Camberley, Farnborough, West Molesey, Addlestone, Godalming, Ashtead, Horsham and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Fleet |
Internet | |
| Leatherhead |
Internet | |
| Aldershot |
Internet | |
| Guildford |
TV | |
| Woking |
Internet | |
| Camberley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia @Virgin_Victoria @AaronGaben Virgin says no issues in my area but all I am getting is flashing green arrows and no connectivity... full reset and switched off 3 tokes but to no avail.
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia No as I am about to drive to work when I should be working from home as I do each Friday and Monday except poor service is preventing me doing do. I will make a formal complaint tonight as this is the second time this week.
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James Milward
(@Jimbwlah) reported
from
Farnborough, England
@virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation
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Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Basically we wanted to save money as we were paying too much so we spoke to you guys and we were offered the £99 package which was great but sadly the system was down so the lady said she would call us back in the week. Well that never happened and then a direct debit went
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Ed Vokes-Mclean
(@EJVMcLean) reported
from
Farnborough, England
@virginmedia is on demand and catch up showing faults as mine is not working again been playing up for two weeks now Gu14 9 area
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia love being on hold to you seriously fed up with your lot , I’d not mind but not a good service
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia It’s been awful all day
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia Just done that and again no issues reported. This is the second time this week I have had no connectivity. Just tried a reset and still nothing. How do I get an engineer out as this is becoming tiresome now given the price we pay.
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Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
On the phone for an hour. SORT YOU CUSTOMER SERVICE OUT! #CustomerExperience #CustomerService #virgin #virginmedia #Loyalty
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Jane
(@i96jms) reported
from
Fleet, England
@virginmedia We are going around in circles. Your team just go through the same script each time we call. Please arrange escalation to a manager to investigate why your support team cannot resolve issues due to flawed process.
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Jane
(@i96jms) reported
from
Fleet, England
@virginmedia When I phoned and used the chat they said the same thing. We have already called many times so would prefer you to discuss with your team and arrange a callback by someone who can help.
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@dinger3805 @virginmedia It's become a bit of a joke which is not funny anymore as I have lost 2 days pay now because of this given the price we pay. Appualing service at the moment.
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Sowmya Mukund
(@SowmyaMukund) reported
from
West Molesey, England
Virgin media disasters! WIFi & Tv services are full down, unable to work from home 😡
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lets be agile
(@martyncodes) reported
from
East Horsley, England
@RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@Virgin_Victoria @virginmedia Thank you. Virgin Boffin says no issues in area. I have carried out 3 x fully resets and all I am getting is flashing areos and horizontal lines.
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia sort your WiFi out it’s crap on off all day
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
Slightest hint of bad weather and here we go again. it's only slightly damp here but already working from home has failed before it's even started. Think its time to switch ISP as this is becoming all to frequent from @virginmedia.. 2 lost days of work/pay this mth already.
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Alex Buchanan
(@AlexBuchanan3) reported
from
Guildford, England
@virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....
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Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Of our account for the same amount as last month. We were told that we’d be paying £99 a month but more was taken. We have been trying to sort this problem out for a week now and no one is helping. We asked to speak to a manager and got told there wasnt any available
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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HyperChunk
(@HyperChunk) reported
@virginmedia Oddly when i tried the upgrade team, i spoke with someone within 5 minutes. They transferred me and 40 minutes later i spoke with someone else. Originally the call was regarding speed issues, but i ended up cancelling my contract early to move to another ISP.
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David Trevallion
(@davetrevallion) reported
@virginmedia Are there any known issues with BBC One HD - 108? Neither of my TiVo's will show the channel, both giving error V53. I've tried rebooting, no other channels seen to be affected. ME1 area
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Roshen Nakintu
(@RoshenNakintu) reported
@virginmedia kindly sort my installation issues. Your team made me cancel my then current provider for virgin services. I rely on the internet for my studies. You have distressed me enough and taking this further .
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JB
(@jubairahmed89) reported
@virginmedia Hi, for 2 weeks now consistently my 4G keeps going in and out to 3G. This is really annoying and the 3G quality is poor. Can this be looked into please because it is affecting my day to day including work.
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Couchio
(@couchio1983) reported
@virginmedia Just FYI as well I am a IT service desk engineer!! So all this rubbish I have been told (reboot router, reset router) waiting 5 days before sending engine when I said from day one I needed one! The original router been out of scope etc etc all just a joke!!!
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Paul Hampton
(@pauhmptn) reported
@virginmedia so you send me a message saying your putting up my bill, then service goes down .. everything. Great job at trying to keep customers
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Elliott Anderson
(@wmnitindev) reported
@virginmedia Feeling helpless, I want to take virgin broadband to my new address but virgin is not available there and now customer service asked me to pay 215£ to cancel the contract. Can anyone help please? Thanks #virginmedia #UnitedKingdom #broadband
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Clare Hendricks
(@chendylou) reported
@virginmedia 5 hours for a response + 30mins for security to be told they don't have time to resolve this evening. Disgusting service. I'm assuming you're being inundated with calls due to the unwarranted price hike you're imposing on customers with no change to their package?!
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Nana H Essiful
(@nanaessiful) reported
@virginmedia At times it’s solid white other times it’s flashing green but whichever light is showing there’s no service coming through. I even expect to get service when it’s solid white but NO.
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sian jackson 🕯 #BeMoreBurgess 🕯
(@sianjackson1) reported
@virginmedia according 2 the letter we got the broadband and phone will be off again i think having ur phone though ur cable box doesn’t work ,if like us u have an emergency pendent it really messes up the system.if the box is of our pendents don’t work. there has 2 be a better way