Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Guildford, Farnborough, Camberley, Fleet, Dorking, Aldershot, Addlestone, Chertsey, Yateley, Lindford, Walton-on-Thames, and Horsham.

City	Problem Type	Report Time
Guildford	Internet	2 days ago
Farnborough	Internet	5 days ago
Guildford	TV	12 days ago
Guildford	Internet	12 days ago
Camberley	TV	13 days ago
Fleet	Wi-fi	14 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 3 minutes ago from West Molesey, England

  @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

• 
  DimiD (@DimiD35089880) reported 4 minutes ago from Camberley, England

  @virginmedia We have engineer booked for today to see what is the issue as since I upgraded never had such a bad service experience for the last 12 years with @virginmedia

• 
  Paul Mackenzie Ross (@pmross) reported 5 minutes ago from Farnborough, England

  @sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?

• 
  DimiD (@DimiD35089880) reported 8 minutes ago from Camberley, England

  @virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted

• 
  John Neilson (@flyingjok) reported 13 minutes ago from Camberley, England

  @virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact

• 
  Dom O'Riley (@domoriley) reported 14 minutes ago from Esher, England

  @virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia

• 
  Wendy Earle (@wearliegig) reported 14 minutes ago from Guildford, England

  @virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.

• 
  Sarah Merry (@skmerry) reported 18 minutes ago from Esher, England

  @virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.

• 
  Thom Gibbons (@TheBadgerG) reported 22 minutes ago from Farnborough, England

  @virginmedia Yes, zero issues in area for broadband, pulled apart and reset the router numerous times. It just keeps wanting to download new settings, works for a bit and then fails. Engineer now booked for next Wednesday which is an eternity running my business from home.

• 
  Nick Batch (@WashedBatch) reported 24 minutes ago from Guildford, England

  Does anyone know a broadband provider which does same day setup Or fast setup? Virgin media keep letting me down with it and have useless support…

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 29 minutes ago from West Molesey, England

  @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

• 
  John Neilson (@flyingjok) reported 31 minutes ago from Camberley, England

  @virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?

• 
  Julian Hull (@JulianHull) reported 34 minutes ago from Farnborough, England

  @virginmedia having problems with internet in GU14. Will this be resolved soon

• 
  GoldyMcGoldface (@Goldy73) reported 42 minutes ago from Farnborough, England

  @virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so

• 
  Paul Mackenzie Ross (@pmross) reported 42 minutes ago from Farnborough, England

  Dear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!

• 
  DimiD (@DimiD35089880) reported 42 minutes ago from Camberley, England

  @virginmedia Upgraded to volt500 from 350 and speed haven’t changed now 3 weeks despite your engineer changed the hub him self still same shame I been loyal customer for the last 13 years

• 
  Nico Cary (@nicocary) reported 43 minutes ago from Cobham, England

  . @virginmedia any chance you can install fibre line for my buisness that’s now 2 months delayed! 😢 Over 180 emails sent / over 12 hours on support calls going round in circles. You did manage to take payments however for these months of no internet! 🥴 #virginmedia

• 
  Lee James (@winetaff) reported 43 minutes ago from Esher, England

  @virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice

• 
  gonzo (@pears0) reported 46 minutes ago from Camberley, England

  @virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?

• 
  Dom O'Riley (@domoriley) reported 50 minutes ago from Esher, England

  @virginmedia @Richard And if you haven’t got the capability to fix and deliver a service you shouldn’t offer it @virginmedia . I work from home and need to communicate with my clients

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John smith (@smith_john33910) reported 3 minutes ago

  @LordDunners @ryantegan @skytv When I wanted to cancel Virgin Media they would not let me. I had to force a cancellation by withholding payment. Yes I got rid of Virgin Media..but it left a nasty “non payment” black mark on my credit rating. So beware!

• 
  Glenn Matthew (@gmkfyi) reported 5 minutes ago

  @virginmedia @O2 I can only assume the reason I’m getting an IDF-12B error is because I’m now using a Sky connection rather than a Virgin one. Same computer, no VPN… Trying to get into my O2 account btw… which support line do I contact?

• 
  Jim Davies (Ex Labour Voter & Member) (@Davies133) reported 5 minutes ago

  @virginmedia 30 minutes and counting waiting for someone on your retentions line to pick up the phone!!! It looks like I'm not alone in wanting to leave. Is this what counts for customer service? 😡

• 
  Catherine 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇬🇧 (@katie4249) reported 7 minutes ago

  @virginmedia @TheAFC0522 The issue is not watching Sky sports. You cannot get the red button games via the browser or app!!

• 
  Stephen Maddock (@stephenm68) reported 8 minutes ago

  In the meantime the @virginmedia ‘supervisor’ whom I waited 90 mins to talk to on Tues night, & who promised to escalate our outage to engineering so I could have SOME INFORMATION, has of course not been in touch Just like the other supervisor who made the same promise last week

• 
  Keeley 🌻 (@Keeleyeveline_) reported 11 minutes ago

  @teenarani @virginmedia Hopefully it gets back up and running ASAP. Went to go onto my laptop and couldn't connect to the Internet that's the only reason I new it was down otherwise I wouldn't have

• 
  Mittly 🕊 (@Mittly5) reported 14 minutes ago

  @virginmedia @bliindlol Hi is it still down this morning unable to use phone or broadband

• 
  TiNa AnDeRsOn (@TinaAnderson86) reported 14 minutes ago

  Look at that @virginmedia down again 2 nights running ******* joke now #virginmedia #le10 Sort it out

• 
  Eyezwideopen (@Eyezwideopen3) reported 16 minutes ago

  DO NOT JOIN, WORST COMPANY EVER. They have been adding fees onto my account. Simply because ive been paying £29 which is what was stated. But apparently its supposed to be £42 @virginmedia

• 
  Anthony Hockey (@AnthonyHoc69184) reported 18 minutes ago

  @virginmedia why does the internet keep dropping in and out, affecting interactive services on my tv box? I assume it’s either because the equipment is reconditioned or your system is poor