Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Fleet, Leatherhead, Aldershot, Guildford, Woking, Camberley, Farnborough, West Molesey, Addlestone, Godalming, Ashtead, Horsham and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Fleet |
Internet | |
| Leatherhead |
Internet | |
| Aldershot |
Internet | |
| Guildford |
TV | |
| Woking |
Internet | |
| Camberley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Alice
(@alicebees1) reported
from
Esher, England
@virginmedia Hi! Our WiFi is constantly dropping out and not working even when the lights on the box look fine. And it can’t even reach around the whole house and it’s definitely not a big house! Is there any way you could sort it out as it has been a problem for a while. Thanks.
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia No I see nothing , I’m a mere customer , it’s all ok now
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Message says service will resume at 10.15 but we’ve had these messages every day & still nothing.....
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia no fault on your site…. but I’m reconected now. I will make a note of how many times it goes down over the next couple if days
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Max Hurst
(@MAXLOTUS) reported
from
Guildford, England
@virginmedia I have just spoken with your complaints department who were very helpful, after spending hours talking to your offshore customer services who were useless, my complaint ref number is COM103338415 if you wish to help!
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Martin Rowan
(@martinrowan) reported
from
Wokingham, England
@dowenb @highlight If you’re using Virgin Media cable then this isn’t the same technology as the rate adaptive technology used in ADSL and VDSL, so you don’t have a sync speed to monitor. One issue you can have with Cable can be an increase in latency especially under load.
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Cleo Sharp
(@Shotgooner) reported
from
Aldershot, England
@virginmedia I have constant problems the Wi Fi signals only 2 meters customer service is awful why is this problem continue box Formerly an NTL Customer.A new hub wold be useful,Call Centre does not communicate.A visit from your Man in a Van would be useful!! Await a reply wors
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Ady
(@GoFastAdy) reported
from
Fleet, England
@virginmedia my Internet is down in fleet hants any idea when this will be fixed 🤔
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Oliver W
(@Mac0z) reported
from
Woking, England
@virginmedia Wired, the problem is always downstream of our hub (which runs in modem only mode)
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Jo McGowan
(@guildfordjo) reported
from
Guildford, England
@virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊
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Jody Stockford
(@jodystockford) reported
from
Camberley, England
@virginmedia absolutely shocking customer service, ironically can’t even manage to do a disconnection correctly.
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia - over 48 hours now and no broadband or TV. Really unimpressed, mostly because I can only access an automated service for info. How hard is it to provide decent customer service and let me know what is going on - @SkyUK gets back to me before you do!
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia No my WiFi was stopping and starting , Iv never signed in
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Ady
(@GoFastAdy) reported
from
Fleet, England
@virginmedia not even a reply = customer support 🙄
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Still no service......
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Oliver Reid
(@Eggybread18) reported
from
Ash, England
@virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!
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Max Hurst
(@MAXLOTUS) reported
from
Guildford, England
@virginmedia Thinking of moving you phone and broadband to virgin media, DON'T do it, life is to short and their customers service is shit! #virginmedia #shitservice
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
Get home from work....2 out of 3 kids sick...oh well at least I can catch up with some work this evening on my laptop....oh no @virginmedia outage today means no broadband & no telly either 😱😡....would be good to get a report on when this issue will be fixed.....
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Becky Morrish
(@BeckyMorrish13) reported
from
Camberley, England
Urgh @virginmedia are naff completely incomatant staff giving completely the wrong information and now won’t let me cancel awful service I’m now looking to @skyuk to give me a better service
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Chris Shepherd
(@shepherd_1972) reported
from
West Molesey, England
@virginmedia I take it service is up the wall again. !!! Been so temperamental today it been to frustrating. Seriously thinking about leaving again. Worst thing you don’t inform your customers and your service status tool is so crap since it’s always green and working fine
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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HausKino
(@HausKino) reported
@virginmedia I placed an upgrade order over a month ago which still has not gone live, and raised a complaint over a week ago which still has not had a response. Can't get through on the phone and chatbot and forums tell me to phone. This is NOT an acceptable level of service!
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Lizzie_Bee🕷🏳️🌈🇪🇺🇬🇧🦄⚫️
(@meejahoar) reported
@virginmedia Phone: wait time for answer over 1 hour. Text: never responds. Chat: hasn’t worked since before the start of COVID. Forum: I need customer service, not others with the same problem. I’ve exhausted all these options. Pls ask someone to contact me ASAP.
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Maxine 🏉🍀🏉
(@Triple_Max79) reported
@virginmedia Thanks guys it came back just after 11. It seems it was an area issue
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Parmzzzz x
(@JohnWhyman7) reported
@virginmedia Had a engineer come out yesterday to sort the problem and still had the same problem last night tried the online chat and no on answering
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JV
(@JV12474710) reported
@virginmedia just got my virgin media box yesterday. After 6 hrs on the phone being passed around I would love to cancel it now. If the team members would actually put me in touch with them.
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Brigitte RicouBellan
(@globalbribri) reported
from
Brentford, England
@virginmedia upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
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Jon C #BlackLivesMatter
(@jonc1980) reported
@virginmedia Nope - states ‘no known issues’ but internet keeps dropping - I’m not alone, my parents stay local too and are having the same issue. This is a daily issue.
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Thom Horne
(@thom_horne) reported
@Ellis_C_Chem @ThreeUKSupport @ThreeUK Indeed, it's never that great when it is working to be honest. :( I'm counting the days to June/July and being able to switch back to Virgin Media to be fair.
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Russ Cole
(@russjcole) reported
@virginmedia I didn't get notified about this, thanks for replying. My broadband is shocking, dropped packets and slow internet. Price increase is since moving off offer rate. I want to leave and move to @SkyHelpTeam. How can I leave when I can't get through on phone?
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Imran Bashir
(@imybashir) reported
@virginmedia What is happening? The issue was finally resolved yesterday around 10pm, had intermittent internet since then. Now no internet, just checked area, now it says there is a fault and will be fixed tonight’s routine 7pm. Unbelievable!!! That’s 3 days without internet, ridiculous!