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Virgin Media outages and service status in Guildford, England

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Guildford, including 1 direct report.
  • The most common problems reported in this area mention Internet, Phone, and E-mail.
  • The most recent signal from this area was received Jul 13, 2:49 PM GMT+1.
  • 75% Internet (75%)
  • 10% Phone (10%)
  • 5% E-mail (5%)
  • 5% Total Blackout (5%)
  • 5% TV (5%)

The latest reports from users having issues in Guildford come from postal codes GU1 and GU2 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 13: Problems at Virgin Media

Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Farnborough, Walton-on-Thames, Guildford, Camberley, Aldershot, Horsham, Addlestone, Surbiton, West Molesey, Yateley, Fleet, Dorking, and Woking.

CityProblem TypeReport Time
Farnborough Internet 7 hours ago
Walton-on-Thames Internet 1 day ago
Guildford Internet 1 day ago
Guildford E-mail 1 day ago
Camberley Phone 1 day ago
Camberley TV 3 days ago

Nearby cities with recent reports

Camberley

2 recent signals

1 day ago
Farnborough

1 recent signals

7 hours ago
Walton-on-Thames

1 recent signals

1 day ago
Aldershot

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • pmross
    Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.

  • pmross
    Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Called yesterday PM: engineer tested the line, said there were network issues despite status page saying to the contrary. Was told you were fixing the issue but today is day 15 and no BB since ~15:30 yesterday. I have to go to the office, no choice. Poor/no BB = risk my health 🙁

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

  • paulineayres
    PaulineAyres-S/W (@paulineayres) reported from Blackwater, England

    Omg @virginmedia the worse service you could possible get 😡

  • WakeFireplaces
    Wakeford Fireplaces (@WakeFireplaces) reported from Send, England

    @virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!

  • Geordiesbird
    Alyson Leitch (@Geordiesbird) reported from Woking, England

    @virginmedia hi virgin.. my TV is showing error codes c217 and c230. I have turned everything off and reset modem and tivo boxes 5 times and more and still no Internet. Its my husbands account but he's away till Thursday. Help please

  • pmross
    Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.

  • danjsaunders
    Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.

  • SarahJoLindsay
    Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

  • hoarp001
    Peter ***** (@hoarp001) reported from Fleet, England

    @virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?

  • woodyturts
    Alex Turton (@woodyturts) reported from Farnborough, England

    @virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.

  • ASHVllN
    Ash まじめ (@ASHVllN) reported from Esher, England

    @virginmedia Shouldn’t I be eligible for a reasonable compensation for paying for a service that I’m not actually receiving?

  • DimiD35089880
    DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia can’t even set up hub properly. 3 weeks since I upgraded my speed and I receive still the same but they keep insisting (we made changes will approve by tomorrow) REALLY!!! Is technical support think we are so stupid. Get a grip @virginmedia next stop complaints

  • mattrose18
    Matt Rose (@mattrose18) reported from Farnborough, England

    @virginmedia TV is an issue. broadband is not. Tests are always either cannot connect at this time or say there is nothing wrong. Don’t see how my kit in the house can one minute have speeds on +300Mb to next to nothing?

  • GeoffRogersEU
    Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England

    @virginmedia Internet down in KT12. Any idea when it will be fixed ?

  • GeoffRogersEU
    Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England

    @virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?

  • pmross
    Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.

  • skmerry
    Sarah Merry (@skmerry) reported from Esher, England

    @virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.

  • flyingjok
    John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!

  • pmross
    Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    Dear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • 1836golftour
    1836golf tour (@1836golftour) reported

    @MichelleBeckett @SkyUK @VodafoneUK Had the same experience with Virgin Media. They`re a disgrace 3 months down the line.

  • AmyHeppi
    Amy Heppingstall (@AmyHeppi) reported

    @virginmedia What a nightmare it is to be a virgin media customer terrible wifi ALL week and now the tv box doesn’t work - honestly investigating moving to Sky as I’m not getting the service I’m paying for!

  • lovrlwtt
    emma 💜 (@lovrlwtt) reported

    oh my days virgin media had me arguing w a guy in india until i said im closing the account cancel everything was then transferred to a man with a british accent and was trying to make me keep the account and they can get it sorted. funny how that works

  • tenaciousV56
    tenaciousV (@tenaciousV56) reported

    @TheParty1sOver @virginmedia Same here. I just left EE, but still on till 30th though. Trying to switch but other sites seem to be having tech errors?

  • upmyallie
    allie 💋 (@upmyallie) reported

    virgin media are so ******* ****, sorry but taking 3 days to fix a broadband fault is unacceptable when some people have to work from HOME

  • ChrisJordan1002
    Bob (@ChrisJordan1002) reported

    @MichelleBeckett @SkyUK @VodafoneUK Virgin Media are unambiguously the worst company I’ve ever dealt with. They had the recent ruling against them for a reason. Profit over Compassion every single time…

  • the_k_bizzle
    Stevie K (@the_k_bizzle) reported

    @virginmedia Billing system apparently down but you've took a double payment from my bank card. If its reflected on my account fine, but customer service can't help as theyve got issues and online shows "Something went wrong"

  • kipianitblisi
    ROBERT DEAR (@kipianitblisi) reported

    @MichelleBeckett @SkyUK @VodafoneUK If you expect poor service from Virgin Media you will not be disappointed.

  • KusariNinja
    KusariNinja 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@KusariNinja) reported

    @MichelleBeckett @SkyUK @VodafoneUK Virginmedia did similar when my first wife passed away. They owed around £300. Chased up several times and never got it back. Yet they got debt collectors on me for £25 outstanding bill lol

  • _k3l__
    kel (@_k3l__) reported

    What a time for virgin media to be down