Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

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The latest reports from users having issues in Guildford come from postal codes GU1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 12/01/2025 17:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Aldershot, Woking, Guildford, Fleet, Crowthorne, Walton-on-Thames, Camberley, Surbiton, Farnborough, Godalming, Leatherhead and Yateley.

Loading map, please wait...
City Problem Type Report Time
United KingdomAldershot Internet
United KingdomWoking Internet
United KingdomAldershot Internet
United KingdomGuildford Internet
United KingdomFleet Wi-fi
United KingdomAldershot TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • MTaylorRacing Mackenzie Taylor (@MTaylorRacing) reported from Chertsey, England

    @vmbusiness - 24 hours without internet now and stuck on hold for 35 mins and counting. Couldn’t get any help from live chat either ! Any help would be very appreciated !

  • mikesanuk Mike (@mikesanuk) reported from Esher, England

    @virginmedia Thankfully network issue Sorted overnight- however it was frustrating not being able to report it over phone, having gone through auto message and diagnostics it then said office closed and cut you off.

  • Georgiaknipe Ge (@Georgiaknipe) reported from Broadbridge Heath, England

    @virginmedia It’s was a mobile but we phoned up and cancelled and went with a different provider as there was an issue on your side with the order

  • stu_ziss Stuart Zissman (@stu_ziss) reported from Fairlands, England

    @virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s

  • rattyliveshere Kim Ronaldson (@rattyliveshere) reported from Guildford, England

    Hi @virginmedia You “help” isn’t helpful at all. How do I get to a human for support on my Virgin landline please? Frustrated from Guildford

  • martynbest Martyn Best (@martynbest) reported from Esher, England

    @virginmedia what is going on? Can’t get through on the phone and online says can’t change online. Waiting 3 days for an added service. #awfulservice

  • c_s_skinner ©️🅰️®️🅾️ Lℹ️N📧 (@c_s_skinner) reported from Fleet, England

    @virginmedia your WiFi box is rubbish, we keep loosing signal. Dreadful service. Do not recommend 😡

  • rohaaminho Najm Khan (@rohaaminho) reported from Farnborough, England

    Had the worst internet day ever. Never use Utility Warehouse or whoever own the line around here which is @virginmedia

  • gerimcc GeraldineMcCambridge (@gerimcc) reported from Aldershot, England

    @virginmedia I am having problems with my mobile. I can make calls but can not send texts or access the Internet unless I use WiFi. Texts do not go through

  • Georgiaknipe Ge (@Georgiaknipe) reported from Broadbridge Heath, England

    @virginmedia still awaiting on confirmation for my latest order said it would be here today had nothing in the post and no email to say what’s happening could you help please

  • 5aman1_m Munindra Samani (@5aman1_m) reported from Wokingham, England

    Yet again issues with virgin broadband. On the phone for over 25 mins - ridiculous #virginmedia #connectivity

  • rattyliveshere Kim Ronaldson (@rattyliveshere) reported from Guildford, England

    By the way @virginmedia in addition to my earlier comment I’ve tried you text service 3 times and I’ve still not received a message

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia Still not fixed but had a really good engineer out called Andy, he's given me his mobile number and requested a network engineer to fix the power levels in the cabinet. If still not working to call him direct next week! You need more Andys.

  • Littleyellowduc Little Yellow Duck (@Littleyellowduc) reported from Esher, England

    @virginmedia Any known problems in the KT7 area?

  • rattyliveshere Kim Ronaldson (@rattyliveshere) reported from Guildford, England

    @virginmedia thank you for the reply... my home number is ex-directory and has been for years, how do i cancel this service please?

  • jjjjxxx janet arias-ball (@jjjjxxx) reported from Guildford, England

    @virginmedia time to leave, you’re staff are wonderful individuals that spend hours trying to help your customers but at the end of the day you don’t care about your customers. Wonder what other providers are going to step in and help?

  • StuRobsonFrisby Stuart Robson-Frisby (Ivanti) (@StuRobsonFrisby) reported from Yateley, England

    @virginmedia No broadband in GU46 7RR... is this part of the outage as have seen others in the area with issues but your website says no issues reported?

  • MarkWhiteley Prof Mark Whiteley (@MarkWhiteley) reported from Godalming, England

    @virginmedia No - Still cannot get anyone to cancel the contract and send a final bill - even though I moved 3 weeks ago and wrote to you 5 weeks ago!!!!!

  • rorpr rachel o'reilly (@rorpr) reported from Dorking, England

    Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?

  • lucy_spalton Lucy Spalton (@lucy_spalton) reported from Fleet, England

    @virginmedia Has everything gone down in Fleet? GU51

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • xmaarkyx Mark Hughes (@xmaarkyx) reported

    @virginmedia a complicate waste of time and effort it’s never accurate and even when you had a complete meltdown earlier in the year it showed a normal service status tbh I’m just waiting for my price increase notice so I can cancel penalty free after more than 15 years I’ve had enough

  • robertquee robert (@robertquee) reported

    @virginmedia Hi how do I speak to someone regarding a complaint? I've no broadband or phone line and I'm expected to wait a week for an appointment yet I've 2 children doing remote learning for school?

  • Furmadamadam Adam Nathaniel Furman (@Furmadamadam) reported

    @virginmedia "We have detected an issue on our network which maybe affecting your broadband service. What does this mean? This is impacting multiple customers in your area. This will cause intermittent speeds and performance may vary at times."

  • DavidMa96528244 David Marsh (@DavidMa96528244) reported

    @virginmedia But you don’t support your paying customers. You put up our bills by over 10% with no improvement in network or service. Currently ranked as one of the worst UK providers 🤬

  • Wonderwom8n Alli G (@Wonderwom8n) reported

    @MisterVivian @NetflixUK @virginmedia Aah that will be it. When I joined about 8/9yrs ago it was only £5.99 month, multiple price increases later it is now over double that price at £13.99 for the same service.

  • DaveTuner1 Dave (@DaveTuner1) reported

    @virginmedia Back up and working, luckily..doesn't inspire confidence when nobody's bothered to contact me or acknowledge the problem though.

  • craigrigby Craig Rigby (@craigrigby) reported

    @virginmedia is there anyone in your support call centres at the moment? On hold for over 1hr yesterday and been on for 30mins now and no sign of any answer?

  • DavidMa96528244 David Marsh (@DavidMa96528244) reported

    @virginmedia so you put your prices up by over 10% at a time of severe recession, stating you are continuing to invest in your network; when complaints and customer service issues are at their highest. Incredible, but sadly believable - profit 1st!

  • ollieleeb Oliver Lee Butcher (@ollieleeb) reported

    @virginmedia How come you make it so easy to add on packages to your tv but you make it impossible to reduce or cancel packages?? Sick of waiting in a queue for hours at a time now

  • Shell123well Happy (@Shell123well) reported

    @virginmedia This doesn’t answer my question at all. I didn’t ask why prices are going up. Why can’t someone respond to me about changing our package/wifi issues please?