Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU2 and GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Godalming, Camberley, Horsham, Guildford, Farnborough, Walton-on-Thames, Woking, Aldershot, Fleet, Crowthorne and Surbiton.
| City | Problem Type | Report Time |
|---|---|---|
 Godalming |
Internet | |
| Camberley |
Internet | |
| Horsham |
Total Blackout | |
| Horsham |
Internet | |
| Guildford |
||
| Guildford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia They are not much help , I’ll look around first see if there are better deals
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John Neilson
(@flyingjok) reported
from
Camberley, England
@dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!
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gary marshall556
(@GMarshall556) reported
from
Ashtead, England
@virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia how do I cancel a subscription on one on my boxes , also do you offer discount with a defence discount card
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@virginmedia I have had no broadband for nearly 24hrs, an area issue apparently and you have a fix time of 03/02/20!!! #nothelpful #peedoff
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia Truthfully, your engineers are hopeless. WiFi is not working properly throughout the flat and I pay you lots of money for a bad service..
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David Howorth
(@dhoworth1) reported
from
Esher, England
@virginmedia Still no broadband and no communication. Why do I the customer have to chase you to get an update. Why do you not contact me - email/call etc #poorcustomerexperience
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia @Virgin_Victoria For a start my phone keeps coming up as no service available and your csa says I need a new sim card,!!!! WiFi in my flat is rubbish and keeps dropping out. They won't come out to look. Have complained 10+ times but no one cares. So after 20+ loyalty to your company I expect more
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia so I called up to discuss my package I literally wonder who you employ so so unhelpful not rude just unhelpful , plan b find a new package myself
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Bill Adams
(@theworstbill) reported
from
West Molesey, England
@Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!
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Anthony Cole
(@ACLondon) reported
from
Chobham, England
@virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond
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jack
(@charliehart1985) reported
from
West Molesey, England
@virginmedia still having issues with Netflix still not working on my tv
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James Snyder
(@StJamesofFleet) reported
from
Fleet, England
@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia you really don't understand the concept of customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jonathan Garbett
(@JonathanGarbet2) reported
@virginmedia I have everyday for the last week including 2 hours last night which resulted in the agent hanging up on me when I asked why my complaint had been closed. I keep getting passed round I would appreciate it if you could sort my problem.
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Rocky Gibbs
(@RockysNerdSpace) reported
@virginmedia can’t view the TV guide or record anything, can you help?
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Andy Frost
(@andyfrost1978) reported
@virginmedia My wired connections are working fine, no indication on the router to any issue with wifi
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Ryan McDonald
(@Ryan_A_McDonald) reported
@virginmedia Last complaint was raised 6th April. Advised that complaint was escalated and that the "dedicated team will be contacting" me. Except all that happened was the new complaint was closed 2 days later without contacting me
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Oitsukii
(@Oitsukigamii) reported
@howt0ad But 300 is not bad,plus cable,it’s not bad.when I was living in London I had 10mb from Virgin Media,it was awful 🤡🤡🤡
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David Taylor 🏴 🇪🇺
(@gm8arv) reported
@virginmedia Thanks, but those tips don’t help when a random email address is used as a from address by a spammer.
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Keep Your Bliss
(@skyver182) reported
@virginmedia I am trying to call you on 789, but when you state the options for calling, pressing the button doesn't work. I press 3 and it acts like I haven't. Needs to be fixed, can't get in contact. Not a good service. Annoyed!
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Sugar kane gifts
(@Ruthkane) reported
@virginmedia No I haven’t! Just about to start my 3rd day of trying to secure a new price or will be cancelling my services. 17 years a customer and your customer services department have gone downhill rapidly. No one seems to know what they’re doing, very frustrating.
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yilank™
(@yilank) reported
@O2 @virginmedia @itvtakeaway Please do not buy sim cards from this dishonest company. they made a 15 percent hike this month, because of the air pollution (they said it would not exceed 4.3 percent) I have never seen such a fraudulent (dodgy) company in my entire life.
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David Taylor 🏴 🇪🇺
(@gm8arv) reported
@virginmedia Issue now resolved. My address (not my account) had been hijacked for spam. Could happen to anyone, I guess.