Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU2 and GU1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Guildford, England
The most recent Virgin Media outage reports came from the following cities: Walton-on-Thames, Leatherhead, Guildford, West Byfleet, Camberley, Ashtead, Farnborough, Woking, Fleet, and Aldershot.
| City | Problem Type | Report Time |
|---|---|---|
 Walton-on-Thames
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Internet | 21 hours ago |
|
Leatherhead
|
3 days ago | |
|
Guildford
|
Internet | 4 days ago |
|
West Byfleet
|
Internet | 14 days ago |
|
Camberley
|
Internet | 14 days ago |
|
Guildford
|
Phone | 19 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Craig Hannan (@CraigHannan4) reported from Ash, England@virginmedia Yes. And there customer service email. I also tried the contact number. But not accepting calls. Surely this should be automatically credited to me. I shouldn’t have to chase it. Sent loads of emails over the last few weeks now. I’ve just been ignored.
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CM40 (@CM40UK) reported from Blackwater, England@virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman
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Mark in Hants 🇪🇺 🇬🇧 🇺🇦 (@markinhants) reported from Aldershot, England@virginmedia I’m asking your team whether they want to do anything to match that to keep a customer but I keep connecting someone new & around I go again. Happy to DM or take a call from someone
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk
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Craig Hannan (@CraigHannan4) reported from Tongham, England@virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.
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Matt Rose (@mattrose18) reported from Farnborough, England@virginmedia TV is an issue. broadband is not. Tests are always either cannot connect at this time or say there is nothing wrong. Don’t see how my kit in the house can one minute have speeds on +300Mb to next to nothing?
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Paul Riddell (@shombell) reported from Ash, England@vmbusiness thanks for NOT INFORMING your business customers about a known outage that has been a fault since FEB 1st. Paying you for 1gb broadband and I simply cannot run a business with this type of service. Will look to cancel my service asap. You are clowns in disguise!!
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Matt Rose (@mattrose18) reported from Camberley, England@virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues
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Patrick Smith (@P4TTL) reported from Chertsey, England@virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.
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CM40 (@CM40UK) reported from Blackwater, England@virginmedia Sadly I am not, as I have never any compensation for the lost of my connection, I lost Wi-Fi for about hour yesterday but as normal virgin media are not up holding its guarantee. I an@self-employed and the one thing I rely on is my internet connection.
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
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Kirsty Nunn (@kirstyrosenunn) reported from Guildford, EnglandHey @virginmedia @virginhelp can you have a look at your wifi service in the Guildford area? It’s been patchy for weeks, now have had no connection on any device for the past 24 hours; as someone who works and studies from home a lot, this is quite worrying and frustrating
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia My problem is that the fix time is 24 hours! That’s really not ok
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!
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Chris Shepherd (@shepherd_1972) reported from West Molesey, England@vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues
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Craig Hannan (@CraigHannan4) reported from Ash, EnglandHi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?
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Becky Morrish (@BeckyMorrish13) reported from Camberley, EnglandUseless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Wilkinson (@mwilko1) reported@virginmedia I am thoroughly appalled with the service currently shown to my Grandfather. He is 93 years old and has now been 3 months without TV and phone despite continual requests. We may soon need to look at legal action if this continues. Can provide details to resolve
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DeGinner - a certain sort of person (@deginner) reported@virginmedia @Darktide40K your service is adequate, well done, i hope I get a key, that would be more than adequate, here is the emoji as requested, i hope it is adequate 🎮
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Nikki Graham (@NIKS_GRAY) reported@virginmedia Regards to a complaint that i havent been able to view my online account for 2 months. It was for 3 days ago
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Barry Salkin (@BarrySalkin) reported@virginmedia … her if there was anything NEW she wanted to ask me or tell me (as I wanted to ensure no misunderstanding before I ended the call) Poor, in the extreme. It was “exactly 30 days” from Jafferson, then Holly, on Monday, and “60 days” (max) “it’s policy” from Julianna, tonight.
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Noddy (@Noddy_Holder) reported@virginmedia Yes there’s nothing that can be done as the issue lies with Virgin and a problem at your end
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David Walker (@DavidJWalks) reported@whippletom This @virginmedia. I have switched in the past (to BT) in no small part due to the hassle & poor experience from the virgin media annual dance.
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Tom Parker (@TomFoolerySays) reported@virginmedia are you going to ignore me now? Not that I'd expected any less considering the week I've had with your service.
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Tom Parker (@TomFoolerySays) reported@virginmedia I was informed by the technician that my cable had been cut, so I'd need that replaced. This service was bumped up to an emergency as I work from home.
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Martyn Atkins (@martynpatrick) reportedHi @virginmedia - any chance you could fix the persistent issues with paying for a Wifi Pass to use on @tfl #Tube services? The payment server seems to have been down for ages. Oh, and the payment website promotes a deal which apparently expired in 2013.
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Jack Bishop (@JackieBishPo) reported@virginmedia Absolute horrific service. I can’t begin to describe the issues we have had with getting internet. The financial burden and stress your company has caused is ridiculous. By far the worst customer experience I have ever had!