Virgin Media outages and service status in Guildford, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Guildford, England

The most recent Virgin Media outage reports came from the following cities: Camberley, Guildford, Esher, Woking, Farnborough, Fleet, Dorking, Aldershot, Addlestone, Chertsey, Yateley, Lindford, and Walton-on-Thames.

City	Problem Type	Report Time
Camberley	Internet	9 hours ago
Guildford	Internet	8 days ago
Esher	Wi-fi	9 days ago
Woking	E-mail	10 days ago
Guildford	Internet	15 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  DimiD (@DimiD35089880) reported 17 seconds ago from Camberley, England

  @virginmedia Upgraded to volt500 from 350 and speed haven’t changed now 3 weeks despite your engineer changed the hub him self still same shame I been loyal customer for the last 13 years

• 
  Paul Austin (@BagshotTwit) reported 24 seconds ago from Camberley, England

  @virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?

• 
  Sue Crayden (@CraydenSue) reported 3 minutes ago from Leatherhead, England

  @virginmedia This is getting my no where, I am just going round in circles, typical virgin service

• 
  Kirsty Nunn (@kirstyrosenunn) reported 6 minutes ago from Guildford, England

  Hey @virginmedia @virginhelp can you have a look at your wifi service in the Guildford area? It’s been patchy for weeks, now have had no connection on any device for the past 24 hours; as someone who works and studies from home a lot, this is quite worrying and frustrating

• 
  CM40 (@CM40UK) reported 7 minutes ago from Blackwater, England

  @MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson

• 
  Marti Jerrard - K74 (@K74Marti) reported 8 minutes ago from Farnborough, England

  @virginmedia I have followed every instruction as advised. Turned off, set, check status and even network issue in area.. it just keeps dropping out daily with no know issues. It’s as if faster broadband has actually slowed it all down! Pse sort it out

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 12 minutes ago from West Molesey, England

  @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

• 
  GoldyMcGoldface (@Goldy73) reported 15 minutes ago from Farnborough, England

  @virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so

• 
  _jarl_ostensen (@psjarlo) reported 15 minutes ago from Guildford, England

  Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia

• 
  John Neilson (@flyingjok) reported 22 minutes ago from Camberley, England

  @ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.

• 
  Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported 23 minutes ago from Farnham, England

  @virginmedia it’s gone past the estimated 6.50pm that my internet would be up and running after 2 days of no internet. It’s still not working and you haven’t sent an update! Why is it taking so long? I want a refund!!!!!

• 
  Paul Mackenzie Ross (@pmross) reported 24 minutes ago from Farnborough, England

  Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.

• 
  John Neilson (@flyingjok) reported 25 minutes ago from Camberley, England

  @virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact

• 
  Paul Mackenzie Ross (@pmross) reported 28 minutes ago from Farnborough, England

  ‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 37 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 37 minutes ago from West Molesey, England

  @virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 42 minutes ago from West Molesey, England

  @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 52 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  Craig Hannan (@CraigHannan4) reported 55 minutes ago from Ash, England

  Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.

• 
  Thom Gibbons (@TheBadgerG) reported 55 minutes ago from Farnborough, England

  @virginmedia Yes, zero issues in area for broadband, pulled apart and reset the router numerous times. It just keeps wanting to download new settings, works for a bit and then fails. Engineer now booked for next Wednesday which is an eternity running my business from home.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paddy Sweeney (@PaddySw99745534) reported 8 minutes ago

  @virginmedia @_JIMBO55 What do I do with your faulty equipment. I will soon be cancelling your awful service and requesting a refund for the period without service. Should I involve my barrister or will you sort this out.

• 
  Niall Moloney (@chiefbaalbec) reported 12 minutes ago

  @TonightVMTV Usual limited hang out on Virgin Media.

• 
  Martin (@lionking2014) reported 16 minutes ago

  @JuanSpanishfly @LPXIOP @virginmedia I know how it works I was using voip 30 years ago!... The problem is the virgin broadband is down more often than the virgin phone line... So seems like I am losing a reliable landline line to go over a dodgy broadband one!

• 
  Crystal Q (@MizzCQ) reported 20 minutes ago

  @virginmedia LION S1, E4 appears to be @NatGeo LION S1, E1. Can you please fix this.

• 
  Max Pallas (@SuddenLife) reported 20 minutes ago

  @gloucesterglass @virginmedia Mobile phone signal in Tewkesbury is virtually non existent. I can’t send SMS text inside my home, there no 5G, and I get a weak 4G on Tewkesbury bypass. Fortunately, I have good WiFi, YouFibre 900mb for £24 monthly.

• 
  Graeson Laitt (@Laitty) reported 20 minutes ago

  @virginmedia @virginmedia Can you please confirm whether the Sky Sports+ TV fault I reported on 15th August has now been fully resolved? I want to watch @ColU_Official tonight on Sky Sports+ through my Virgin TV service, so I need to know that the previous problem has been fixed.

• 
  meg (@MeganJuliaaa_) reported 26 minutes ago

  “we are working hard to restore services as soon as possible” can’t wait to have no tv or internet for the whole weekend thanks virgin media for yet more shocking service

• 
  Trevor Ellis-Jones (@TrevtheDJ) reported 26 minutes ago

  @virginmedia are there issues in london Se23 (area 21) ? Nothing working

• 
  Expanse Consulting Ltd (@ExpanseCon) reported 27 minutes ago

  @MikeScheider_ Not a vodafone issue. Looks like a core switch failure, optical cross-connect fault or other fault inside one of the central carrier-neutral hubs. It has dropped interconnection across multiple fixed ISPs (Virgin Media, Eir, Siro, NBI) simultaneously.

• 
  Robert Grace (@Beastial_Maggot) reported 35 minutes ago

  @virginmedia When trying to sign into virgin,once my email & password has been verified I am told to “return to the place were you started your journey “.So I go back to the virgin tv go home only to be told to sign in AGAIN ! And goes round and round……