Virgin Media Outage Report in Guildford, Surrey, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Guildford come from postal codes GU2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Farnborough, Fleet, West Molesey, Aldershot, Leatherhead, Camberley, Addlestone, Godalming, Ashtead, Guildford, Horsham, Woking, Walton-on-Thames, Weybridge and Dorking.
| City | Problem Type | Report Time |
|---|---|---|
 Farnborough |
||
| Fleet |
TV | |
| West Molesey |
Internet | |
| Aldershot |
Internet | |
| Leatherhead |
Internet | |
| Camberley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
-
Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia Yes but it just tells me to check my hub. TV has gone down as well so it looks like a cable issue and not internet. It’s not telling me anything else. Please can you check. Post code is KT12 3. And I’m not the only one !
-
Paul Riddell
(@shombell) reported
from
Ash, England
@vmbusiness total loss of internet service again in GU12 area. Becoming a regular occurrence, almost weekly!
-
DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia can’t even set up hub properly. 3 weeks since I upgraded my speed and I receive still the same but they keep insisting (we made changes will approve by tomorrow) REALLY!!! Is technical support think we are so stupid. Get a grip @virginmedia next stop complaints
-
Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?
-
Daniel Evans
(@ChavdogEvans) reported
from
Farnborough, England
@virginmedia my wifi seem to keep dropping out is there issues with it at the moment
-
Ash まじめ
(@ASHVllN) reported
from
Esher, England
@virginmedia Shouldn’t I be eligible for a reasonable compensation for paying for a service that I’m not actually receiving?
-
Wendy Earle
(@wearliegig) reported
from
Guildford, England
@virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.
-
gonzo
(@pears0) reported
from
Camberley, England
@virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?
-
gonzo
(@pears0) reported
from
Camberley, England
@virginmedia We are sorry you are still waiting to be connected to one of the team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems. This may mean a delay in being transferred to one of
-
jox
(@Jotwinn) reported
from
Cobham, England
@libertyglobal I use virgin media wifi and broadband have been a customer for little under a year now and have spent all day on the phone with them I am a priority customer as I have medical equipment that needs wifi to transmit readings to hospitals and they said they would
-
Ash まじめ
(@ASHVllN) reported
from
Esher, England
@virginmedia On wired connection I’m getting the same results 431mb download and 30mb upload. I’ve tried to diagnose the issue via your website and it suggested again to send out a technician, so I’ve requested one to come again next Monday 11th.
-
Dan
(@danpowelldjp) reported
from
Esher, England
@virginmedia thanks, has been 3 hours now and no fix - just going round in an endless loop.
-
Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
-
Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
-
Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option
-
Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia TV and internet down in KT12. Went off at once about 10 min ago. Anyone else experiencing this?
-
Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia Of course no change.. nothing has been done..? How can I speak to someone, anyone at Virgin media? I can’t even cancel my contract on line.
-
Nick Batch
(@WashedBatch) reported
from
Guildford, England
Does anyone know a broadband provider which does same day setup Or fast setup? Virgin media keep letting me down with it and have useless support…
-
Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia Internet down in KT12. Any idea when it will be fixed ?
-
Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Dreams Sew True
(@DreamsSewTrue) reported
@virginmedia It’s not just this morning though is it! Your service is terrible! I’ve lost count of the amount of times we’ve lost service/connection. You’re meant to be the fast broadband but I’m yet to see that!
-
Micoolpaul
(@micoolpaul) reported
@MSFT365Status OVH’s Problem is in France so not related. Virgin Media have got huge routing problems. It’s impacting connectivity to Gamma, M365 and much more
-
Lee Pratchett
(@Haribowkid) reported
@DgMarshx @virginmedia @ShivFPS still got packet loss and buffering has become quite bad to be fair and I’ll be contacting them again shortly to find out what’s going on this time this isn’t good enough, they promise the fastest internet what a load of BS it doesn’t work so if it’s not fixed im leaving
-
Jos - Secondary School Teacher
(@jos6005) reported
@virginmedia can you please acknowledge on your feed that the service is down? Now 3 hours with no internet...
-
kate🚬⛓🔪
(@kcllxx) reported
Why is everybody else’s virgin media issue getting fixed and mine isn’t?! I’ve just been told by my managers I won’t be getting paid for the day even tho I’ve been sat here since 7:30am trying to resolve virgin media’s issue? This isn’t fair
-
tash
(@tashjxn) reported
@virginmedia hi, it seems to working fine now - internet access came back around 9:30 ish and since then I haven’t experienced any further problems 🤞🏻
-
Lou💫
(@theMrsH89) reported
@virginmedia And you have to understand she and I have contacted separately on this issue and have been lied to by you call handlers telling us it’s sorted when it’s not. So you can see why she is so let down. As a key worker she does not have the time to keep ringing about the issue 1/2
-
Lauren Carlisle
(@lawlikins_) reported
@virginmedia Any ETA on when the service will be fixed. Work are asking me to use data but unless you or work are paying it's not happening! Please get on it!
-
Lee Pratchett
(@Haribowkid) reported
@DgMarshx @virginmedia @ShivFPS I was playing apex yesterday with 10% packet loss and my ms was ranging from 80 -320 like what ********
-
Daniel Kendall
(@DKendall2912) reported
@virginmedia @virginmedia I tried to do this yesterday, I stopped as the service agent the other end started giving me responses that I'm assuming were for another customer. I've tried today and I'm now in a loop with the bot, where it keeps asking if I want to hold and to pick an answer.