Virgin Media Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Woking, Camberley, Fleet, Leatherhead, Aldershot, Guildford, Farnborough, West Molesey, Addlestone, Godalming, Ashtead and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 Woking |
Internet | |
| Camberley |
Internet | |
| Fleet |
Internet | |
| Leatherhead |
Internet | |
| Aldershot |
Internet | |
| Guildford |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia Of course no change.. nothing has been done..? How can I speak to someone, anyone at Virgin media? I can’t even cancel my contract on line.
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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Nick Batch
(@WashedBatch) reported
from
Guildford, England
Does anyone know a broadband provider which does same day setup Or fast setup? Virgin media keep letting me down with it and have useless support…
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?
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gonzo
(@pears0) reported
from
Camberley, England
@virginmedia We are sorry you are still waiting to be connected to one of the team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems. This may mean a delay in being transferred to one of
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jox
(@Jotwinn) reported
from
Cobham, England
@libertyglobal I use virgin media wifi and broadband have been a customer for little under a year now and have spent all day on the phone with them I am a priority customer as I have medical equipment that needs wifi to transmit readings to hospitals and they said they would
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Daniel Evans
(@ChavdogEvans) reported
from
Farnborough, England
@virginmedia my wifi seem to keep dropping out is there issues with it at the moment
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Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia Internet down in KT12. Any idea when it will be fixed ?
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gonzo
(@pears0) reported
from
Camberley, England
@virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?
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Peter *****
(@hoarp001) reported
from
Fleet, England
@virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?
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Wendy Earle
(@wearliegig) reported
from
Guildford, England
@virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.
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Callum Penny
(@callum_penny) reported
from
Fleet, England
@virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code
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Paul Riddell
(@shombell) reported
from
Ash, England
@vmbusiness total loss of internet service again in GU12 area. Becoming a regular occurrence, almost weekly!
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Ash まじめ
(@ASHVllN) reported
from
Esher, England
@virginmedia Shouldn’t I be eligible for a reasonable compensation for paying for a service that I’m not actually receiving?
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Vito Serafino
(@vserafino19) reported
from
Farnborough, England
@virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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Dan
(@danpowelldjp) reported
from
Esher, England
@virginmedia thanks, has been 3 hours now and no fix - just going round in an endless loop.
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Ash まじめ
(@ASHVllN) reported
from
Esher, England
@virginmedia On wired connection I’m getting the same results 431mb download and 30mb upload. I’ve tried to diagnose the issue via your website and it suggested again to send out a technician, so I’ve requested one to come again next Monday 11th.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rupert millward
(@Rupmil) reported
@virginmedia no broadband or TV since 6pm yesterday in SK4, was supposed to be fixed by 2pm today but status checker now doesn't give a fix time. Can you advise what is going on?
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Luke
(@OfficialLukeD) reported
@virginmedia nothing but intermittent disconnects over the last two weeks. Causing work calls to be dropped and various other issues. I shouldn't have to keep rebooting my hub every couple of hours during a day to get stable network guys. This is beyond a joke now
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Bruce (the legend) ✨
(@BruceOnlyBruce) reported
@RightSaidJames Wh- I mean if they asked me for my password over the phone I would probably assume they were not really VirginMedia, and hang up xD
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Conor Murphy
(@Conor_67mx) reported
@virginmedia over a week now with internet not working, your status page says no issues in the area but your customer support say it’s a known issue in the area and being worked on. Why is the status page not being updated to say there is an issue rather than “no known issues”
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david robert white
(@davidwhitetc) reported
Virgin Media in the Data protection request I realized very late they were stringing me along. After long conversations with there spokes person discussing present increasing issues that were developing mainly community situations were the community was taking control
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ClUrRrR
(@clairyfairy86) reported
@virginmedia I always check service status but it’s never updated straight away which never looks good to our managers at work. We need a reliable service and for the money we pay every month it’s not acceptable and certainly isn’t worth it anymore! Will be weight up our options later.
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Sam Prentice
(@sptwofive) reported
@virginmedia That they can't setup their service due to a dodgy telegraph pole. As a result that order was cancelled and the account closed. We want to open another account for my mum with virgin but are told we cannot do so until the phone line transfer is complete, but it's been weeks 2/2
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lowkeyyygalx
(@userrrrr55) reported
@virginmedia some next service u have. Disgusting!!! 😷
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Saiyyad 🍁 🇵🇸
(@saiyyadhass) reported
@virginmedia Yes, it says there aren’t any problems in the area
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Chris hall
(@Chrisha72217577) reported
@virginmedia I WASTED OVER 30 HOURS OF MY TIME LAST YEAR TELEPHONING, EMAILING, INSTANT MESSAGING, COMPLETING FEEDBACK FORMS TO VIRGIN MEDIA BECAUSE MY RESOLVED COMPLAINTS WHERE NOT RESOLVED !! WHAT I WAS TOLD BY INCOMPETENT CUSTOMER SERVICE TEAM WOULD HAPPEN DIDN’T HAPPEN !!