Virgin Media Outage Report in Guildford, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Guildford come from postal codes GU2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 13: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Guildford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Ashtead, Camberley, Guildford, Horsham, Aldershot, Farnborough, West Molesey, Leatherhead, Woking, Walton-on-Thames, Weybridge, Fleet, Addlestone, Dorking and Godalming.
| City | Problem Type | Report Time |
|---|---|---|
 Ashtead |
Internet | |
| Camberley |
Internet | |
| Guildford |
Internet | |
| Camberley |
Internet | |
| Camberley |
Internet | |
| Horsham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Really don't want to call up, wait for 45 minutes to talk to a rude and arrogant support person who then hangs up on me. Shocking.
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Little Yellow Duck
(@Littleyellowduc) reported
from
Esher, England
@virginmedia Any known problems in the KT7 area?
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia The same issue I contacted you over three months ago. My WiFi network kicking all devices off the network multiple times a day.
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rachel o'reilly
(@rorpr) reported
from
Dorking, England
Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia thank you for the reply... my home number is ex-directory and has been for years, how do i cancel this service please?
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Mohammed farid butt
(@faridji99) reported
from
Leatherhead, England
@VirginMedia_One shameless virgin Media can not help customers #virginmedia
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?
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amy james.
(@AmyJ1996) reported
from
Farnborough, England
Right who has virgin media tv someone help us
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Daniel Burns
(@DanielBurns91) reported
from
Dorking, England
@virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia still awaiting on confirmation for my latest order said it would be here today had nothing in the post and no email to say what’s happening could you help please
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Lucy Spalton
(@lucy_spalton) reported
from
Fleet, England
@virginmedia Has everything gone down in Fleet? GU51
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Jonathan Norman
(@jonathansnorman) reported
from
Farnborough, England
@virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change
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Sindy Grewal
(@sinders25) reported
from
Esher, England
@virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia It’s was a mobile but we phoned up and cancelled and went with a different provider as there was an issue on your side with the order
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janet arias-ball
(@jjjjxxx) reported
from
Guildford, England
@virginmedia time to leave, you’re staff are wonderful individuals that spend hours trying to help your customers but at the end of the day you don’t care about your customers. Wonder what other providers are going to step in and help?
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Munindra Samani
(@5aman1_m) reported
from
Wokingham, England
Yet again issues with virgin broadband. On the phone for over 25 mins - ridiculous #virginmedia #connectivity
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Stuart Zissman
(@stu_ziss) reported
from
Fairlands, England
@virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100
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Martyn Best
(@martynbest) reported
from
Esher, England
@virginmedia what is going on? Can’t get through on the phone and online says can’t change online. Waiting 3 days for an added service. #awfulservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Wembley Lasagne
(@DrowningInBears) reported
@virginmedia I'm trying to cancel a broadband subscription set up by an old housemate, and don't have the password from when the account was set up, and don't have contact with the old housemate who has now moved abroad - can you please help and message me?
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Dan Dwyer
(@dannydwye_r) reported
@virginmedia No its quite alright, I spent 3 hours on hold to eventually get through to your sales department. Almost as much time as you needed to reply. And my problem isn't fixable. Interesting that you can't unthrottle mobile network speeds under any circumstances?
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Chris Cassidy
(@Ecosse4ever) reported
@LordConnaught @virginmedia The customer service can be really hit and miss (if you can get through to them), the wait times are absolutely woeful. I've just moved to them as they are the only fibre provider in my area.
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Amy Whittall
(@AmyJWhittall) reported
@virginmedia Hi. We are losing complete service intermittently. Sometimes it’s 10 mins no service, sometimes it’s one hour no service. We are experiencing multiple service dropouts per day, everyday.
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The Cyborg
(@Universal1976) reported
I would like to know y offers r for new customers only and the only way u will help is for my wife to cancel the contract and me to sign up as a new customer ,ridiculous @virginmedia
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Steve Seabrooke
(@seabros) reported
@virginmedia your smtp server is down again. No outgoing emails using Outlook, phone or tablet apps but webmail working OK. Login error 525 (VM305) Last time this happened (summer 2020) it took over a week to sort out. Please this time extract a digit and get this fixed ASAP!
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markedgington
(@markedgington) reported
@ClaireWidd23 @virginmedia Yep there phone lines don't work and it says you can't book an engineer online to fix your fault, crazy
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Jill McElvaney
(@JillMcelvaney) reported
@virginmedia @virginmedia Planned maintenance meant our Internet was off yesterday, letter said it would be back on by 5pm, its still off! 32 hours and its still off! Can't get through on the phone to customer services, website is no help whatsoever. I can't do my job!
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Ayurveda TV
(@loveayurvedatv) reported
@virginhelp @Virgin @virginmedia Thanks. Problems with Virgin’s service began in October 2019. I need an engineer to come out please
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United forever
(@Utd_4_eva) reported
@virginmedia Enough of this messing around now consider your direct debit cancelled and I’ll look forward to your call when you want your money I’ve registered a complaint so I’ll sort it with them each day I’m not contacted will lead to more compensation for me