Virgin Media

Virgin Media Outage Report in Guildford, Surrey, England

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The latest reports from users having issues in Guildford come from postal codes GU2 and GU1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Guildford, Surrey, England 12/09/2025 07:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Guildford, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Camberley, Horsham, Guildford, Farnborough, Walton-on-Thames, Woking, Aldershot, Fleet, Crowthorne, Surbiton and Godalming.

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City Problem Type Report Time
United KingdomCamberley Internet
United KingdomHorsham Total Blackout
United KingdomHorsham Internet
United KingdomGuildford E-mail
United KingdomGuildford Internet
United KingdomFarnborough Phone

Community Discussion

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Virgin Media Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • fleekhan fiona khan (@fleekhan) reported from Esher, England

    Finally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩

  • winetaff Lee James (@winetaff) reported from Esher, England

    @virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice

  • JulianHull Julian Hull (@JulianHull) reported from Farnborough, England

    @virginmedia having problems with internet in GU14. Will this be resolved soon

  • nicocary Nico Cary (@nicocary) reported from Cobham, England

    . @virginmedia any chance you can install fibre line for my buisness that’s now 2 months delayed! 😢 Over 180 emails sent / over 12 hours on support calls going round in circles. You did manage to take payments however for these months of no internet! 🥴 #virginmedia

  • WillHeadley1 Will Headley (@WillHeadley1) reported from Esher, England

    @virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.

  • TheonlyJonesy Martyn Jones (@TheonlyJonesy) reported from Fleet, England

    @virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!

  • paulineayres PaulineAyres-S/W (@paulineayres) reported from Blackwater, England

    @virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔

  • fleekhan fiona khan (@fleekhan) reported from Esher, England

    @virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!

  • nicocary Nico Cary (@nicocary) reported from Cobham, England

    @joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩

  • BagshotTwit Paul Austin (@BagshotTwit) reported from Camberley, England

    @virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.

  • McFadden1985 James McFadden 🎮 (@McFadden1985) reported from Camberley, England

    My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣

  • paulineayres PaulineAyres-S/W (@paulineayres) reported from Blackwater, England

    Omg @virginmedia the worse service you could possible get 😡

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!

  • WakeFireplaces Wakeford Fireplaces (@WakeFireplaces) reported from Send, England

    @virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!

  • GabsdAprano Gabriella d'Aprano (@GabsdAprano) reported from Esher, England

    @virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.

  • wmatthew Will Matthews (@wmatthew) reported from Fleet, England

    @virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow

  • paulineayres PaulineAyres-S/W (@paulineayres) reported from Blackwater, England

    @virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains

  • BagshotTwit Paul Austin (@BagshotTwit) reported from Camberley, England

    @virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • philmck74 PM (@philmck74) reported

    @virginmedia Once again @virginmedia legendary poor customer service strikes again, spent nearly 2 hours trying to set up DD in July, assured it had been set up for the 15th of the month. No payment taken Aug, now hit with two months DD , tried to take it today…clearly not set up for 15th🤬

  • MsIbegbuna Ruth Ibegbuna (@MsIbegbuna) reported

    @virginmedia I have a marker affecting my credit rating from interactions with your team. I'm so done with Virgin Media. Awful.

  • zandook Robbie Rowe (@zandook) reported

    @virginmedia Ah, it seems to be alright now. It wasn't that big of a problem, I just didn't understand why the TV guide on the TV didn't say Emmerdale at 7 yesterday or why online it didn't seem to say, though that was on the Rte website I had checked. I'm in Leinster. I hope that helps.

  • vickiamico Vicki (@vickiamico) reported

    @virginmedia This was the reply I got , 1hour 45 mins ago …. “Sorry you are dissatisfied with our service. Lets get someone to help you with this as quickly as we can. “

  • AitchaVanderzoo Aitcha Vanderzooi (@AitchaVanderzoo) reported

    @virginmedia been on the phone waiting for over 30 mins now. No indication of where I am in the queue…. NO customer service

  • CraigWoodroffe Craig Woodroffe (@CraigWoodroffe) reported

    @virginmedia Hello. U press watch, the screen buffers then you go back to the option to play/watch. Very very poor all round!!

  • Ross_sis14 RossSis (@Ross_sis14) reported

    @virginmedia Service checker says all fine, but it hasn't been for over a week.

  • Nadia_Lanitis Nadia Lanitis (@Nadia_Lanitis) reported

    @virginmedia Yes apparently waiting to a permit from the local council. No one is clear. Keep transferring me to different irrelevant departments. Such a shame the customer service levels drop so badly once you have a customer locked into a contract

  • CuttsTeresa Teresa Bailey (@CuttsTeresa) reported

    Hey @VirginMoney why are you sending me emails about my partner's account addressed to him? Is it because he changed his address to the same as mine and I once had a Virgin Media account? Bit of a privacy issue?

  • joygrey16 Joy (@joygrey16) reported

    @virginmedia Thank you for explaining, however, surely the customer would be noticed of a Technician visit is cancelled. Nevertheless, let’s see how the visit goes on Wednesday!