Virgin Media

Virgin Media Outage Report in Fleet, Hampshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Fleet, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Fleet and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Fleet, Hampshire, England 05/29/2025 20:20

May 29: Problems at Virgin Media

Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Fleet, Hampshire, England

The most recent Virgin Media outage reports came from the following cities: Bracknell, Reading, Woking, Camberley, Aldershot, Basingstoke, Guildford, Farnborough and Fleet.

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City Problem Type Report Time
United KingdomBracknell Internet
United KingdomReading E-mail
United KingdomReading E-mail
United KingdomReading Internet
United KingdomReading Internet
United KingdomWoking Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Fleet, England

Latest outage, problems and issue reports in Fleet and nearby locations:

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia love being on hold to you seriously fed up with your lot , I’d not mind but not a good service

  • Hello_HWC The HWC (@Hello_HWC) reported from Basingstoke, England

    @virginmedia Slow speed Constantly dropping service Not able to connect devices, TV and computers To be fair your engineer was the best bit! The rest was an absolute shambles. It’s all in a complaint I have through on your website to the resolution team...

  • Eggybread18 Oliver Reid (@Eggybread18) reported from Ash, England

    @virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!

  • debsw18 Deborah (@debsw18) reported from Hook, England

    @virginmedia customer service is beyond shocking. Reps don’t listen, lie and refuse to help. Icing on the cake is my graduate daughter having £123.34 taken from her account DESPITE being told this would NOT happen. Going round in circles. No one ever phones back.

  • BRYCECHOBE Chobe Clarke (@BRYCECHOBE) reported from Wokingham, England

    @virginmedia no internet in Woking, always poor connection when I visit. 5g disappears, slow 2g. Now nothing. Father wasting money for this service.

  • Johnty14 John Richards (@Johnty14) reported from Basingstoke, England

    @virginmedia next to useless support over the last 2 days trying to explain to your technical department what packet loss is! In the 40 mins it takes, the packet loss and speed has gone back to normal.

  • JoshGilpin Josh Gilpin (@JoshGilpin) reported from Reading, England

    @virginmedia Your advisor would only provide the tracking number that I was already given the other day and told me to use that to find out what’s up with it, they were about as much help as yodels customer support

  • Shotgooner Cleo Sharp (@Shotgooner) reported from Aldershot, England

    @virginmedia I have constant problems the Wi Fi signals only 2 meters customer service is awful why is this problem continue box Formerly an NTL Customer.A new hub wold be useful,Call Centre does not communicate.A visit from your Man in a Van would be useful!! Await a reply wors

  • JulianHull Julian Hull (@JulianHull) reported from Farnborough, England

    @virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.

  • chrisscoff Chris Scoffield (@chrisscoff) reported from Bracknell, England

    @virginmedia service is appalling. Engineer arranged last Friday for today. Didn’t turn up. Now told it had been cancelled and we were informed. Lies Lies Lies. Broadband is almost unusabale. Can’t wait for contract to end so we can get sky.

  • OutdoorDaveGB David Bruton (@OutdoorDaveGB) reported from Reading, England

    @AnnaCorderoy @virginmedia In my case it took about 2 months to get a reliable service restored.

  • Jimbwlah James Milward (@Jimbwlah) reported from Farnborough, England

    @virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation

  • EJVMcLean Ed Vokes-Mclean (@EJVMcLean) reported from Farnborough, England

    @virginmedia is on demand and catch up showing faults as mine is not working again been playing up for two weeks now Gu14 9 area

  • MAXLOTUS Max Hurst (@MAXLOTUS) reported from Guildford, England

    @virginmedia Thinking of moving you phone and broadband to virgin media, DON'T do it, life is to short and their customers service is shit! #virginmedia #shitservice

  • annabelouisa Annabel Z (@annabelouisa) reported from Basingstoke, England

    @virginmedia I’ve called 789 four times over the past two days and have been on hold for 20 minutes EACH time just to give you my PAC code 😭 talk about bad first impressions

  • MAXLOTUS Max Hurst (@MAXLOTUS) reported from Guildford, England

    @virginmedia I have just spoken with your complaints department who were very helpful, after spending hours talking to your offshore customer services who were useless, my complaint ref number is COM103338415 if you wish to help!

  • BeckyMorrish13 Becky Morrish (@BeckyMorrish13) reported from Camberley, England

    Urgh @virginmedia are naff completely incomatant staff giving completely the wrong information and now won’t let me cancel awful service I’m now looking to @skyuk to give me a better service

  • guildfordjo Jo McGowan (@guildfordjo) reported from Guildford, England

    @virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊

  • HappyH1983 Happyh1983 (@HappyH1983) reported from Reading, England

    When you ring @virginmedia to discuss your current package... 1st guy ruder than rude... Asked to talk to disconnections and get the best customer service. Turns out there was a deal to be made. Very happy now.

  • AlexBuchanan3 Alex Buchanan (@AlexBuchanan3) reported from Guildford, England

    @virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Ash_Hirani Ash Hirani (@Ash_Hirani) reported

    @virginmedia I'll need more than luck judging by the way you lot are (dis)organised. I'm now on hold for your cancellations team yet again, as there are no options for the pre-install team on your phone systems. Why people subject themselves to your shoddy service is beyond me.

  • dmtn198 Dawn M (@dmtn198) reported

    @virginmedia The WiFi may be reliable but the Hub 3 you recently sent me isn't. It keeps dropping the WiFi signal. The old hub was far more reliable.

  • lucyleake Lucy L (@lucyleake) reported

    @virginmedia there’s no one available in your call centres or via website! My 84 year old mother’s package is increasing from £49 to £70 a month which she cannot afford. Who can we talk to, and HOW? Please help a clinically vulnerable pensioner undergoing weekly chemo!

  • AbbieDanielleW ★  🎀  Abbie  🎀  ★ (@AbbieDanielleW) reported

    @virginmedia Wired connections also, we have contacted your team and put in a number of complaints but nobody has got back to us, we tried to cancel our contract earlier but the line went dead after waiting 40mins on hold.

  • adelwire graham littler (@adelwire) reported

    @virginmedia Ring 0345 number, Press 1 press 1, covid announcement, we're very busy... We suggest to not waste your time you join our text service. HA! I did and guess what finally message was you need to ring us!!! @MartinSLewis

  • xrk800deviantx Amanda Muir (@xrk800deviantx) reported

    Day three and @virginmedia Internet is still up and down in the G71 area. When is this going to get fixed because for the price I pay I would expect my broadband to actually work. When are we going to see an improvement. Done all the relevant checks. When will this be sorted?

  • dmtn198 Dawn M (@dmtn198) reported

    @PD_1972 @virginmedia I'm having the same problem with a Hub 3 that arrived less than a month ago as an upgrade. It has dropped several times, some times multiple times in a day. The old hub was more reliable.

  • MintyPNE Wheelo 🌹 (@MintyPNE) reported

    Just had the worst customer service ever received (and that’s saying something) from @virginmedia. Actually unbelievable that they employ such rude people.

  • lukedawson90 Luke Dawson (@lukedawson90) reported

    @virginmedia Trying to get to retention team on the phone and one of your team put the phone down on me. Not happy, can i get through to someone online quicker or get through to retention straight away?

  • nicocary Nico Cary (@nicocary) reported from Cobham, England

    @joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩