Virgin Media Outage Report in Basingstoke, Hampshire, England
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The latest reports from users having issues in Basingstoke come from postal codes RG21.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Basingstoke, Newbury, Fleet and Wokingham.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Wi-fi | |
| Newbury |
Total Blackout | |
| Basingstoke |
Wi-fi | |
| Fleet |
TV | |
| Fleet |
Internet | |
| Basingstoke |
TV |
Community Discussion
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Virgin Media Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Woodsy
(@chriswoods84) reported
from
Wokingham, England
@virginmedia only had internet installed last week. For about the 15th time it's dropped out. Fed up of sitting on phone on hold. Service update page says all ok. Clearly isn't
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@virginmedia down in #Basingstoke RG21 - call to find out its out between 10am and 3pm due to network improvements. Surely such a significant outage he should come with prior warning - how to damage #CX ! Could have been a great #CX if communicated well...
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Gareth “Gazimoff” Harmer
(@Gazimoff) reported
from
Basingstoke, England
@virginmedia That’s right. We’d moved house and we’re hoping to keep you with us, but there’s been over a month of delays (issues with current cable). I need it for work, so I’ve been forced to cancel and organise alternatives.
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James
(@InflightJames) reported
from
Wokingham, England
Absolute SHIT customer service from @virginmedia today. Due have an iPhone delivered yet “for some reason” it was cancelled. Thanks for that.
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John Richards
(@Johnty14) reported
from
Basingstoke, England
@virginmedia I’m having issues with my broadband starting & stopping every 10 mins or so, packet loss too. I’m in the RG21 area but the website says no known issues!
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James Snyder
(@StJamesofFleet) reported
from
Fleet, England
@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
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Noice1
(@Noice113) reported
from
Finchampstead, England
@virginmedia I am trying to cancel and on three occasions have asked for help my bills have gone up by 45% no explanation shame on you
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@sabrakhan @virginmedia Mine used to be fast but got very slow a couple of weeks ago
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Matt Roberts
(@mattrobertsCFC) reported
from
Wokingham, England
@virginmedia Thanks @virginmedia Definitely not broadband on, @amazonprimesport need to sort out their network.
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Tim Thomas 🍺🇪🇺🇬🇧🇮🇪🇩🇰🔶Stop Brexit🔶🕷️
(@timofnewbury) reported
from
Newbury, England
@virginmedia Virgin Broadband / WiFi not working again this morning RG14 6xx Newbury. service line and app say no issues. Please resolve ASAP. We need working WiFi and not rely on 4G.
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia No real explanation, just he can’t do it today. I was surprised he already knew of the problem but didn’t stop his installer coming. I spoke to lots of folks today when I called, no one could give me an idea.
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Alex George
(@woodsa164) reported
from
Wokingham, England
@virginmedia Not great, it never is really.
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Woodsy
(@chriswoods84) reported
from
Wokingham, England
@virginmedia I've done all that. It's been intermittent all day. I've reset. I've turned on and off. I've sat on hold. It's a ridiculous service
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Basic Bloke
(@basicbloke2012) reported
from
Yateley, England
@virginmedia I did this last week and again twice this week All says there is an issue and I need to talk to someone
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Nicola
(@SparkleEyedGirl) reported
from
Newbury, England
@virginmedia I have a security issue with my router, I cannot login in or change password as somebody else is logged in. I have tried repeatedly over the last few days to contact you. We have 2 vulnerable adults in the house and need to sort this ASAP!
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia moved house today supposed to have been reconnected. You have a problem, known about for days but arrive and say not today mate! I gotta go to Vodafone now for data. After 20 years, it’s like my wife left me...
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Kate
(@katesj1983) reported
from
Wokingham, England
@virginmedia Already done that and run tests nothing..and it’s still a mess. My wired connections are also going super slow as well as WiFi
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Kate
(@katesj1983) reported
from
Wokingham, England
@virginmedia It appears to be both..as both my WiFi and wired connections are being slow compared to usual
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T 🎮
(@16_bit_boy) reported
from
Basingstoke, England
@virginmedia Already checked that, no issues apparently..
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia moved house today, supposed to have been reconnected but you have a problem you knew about for days. Arrive and tell me not today mate! I’ve gotta go get data from #Vodafone now. After 20 years, it’s like my wife leaving.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rafael T. Ericson
(@ericsons) reported
@virginmedia disgraceful service
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Adam Crawford
(@Crawford97_) reported
Why does virgin media and blizzard have a toxic relationship cos it always seems to ruin cod but never kick me out the discord
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Ben/Benji
(@OldBenjiKenobi) reported
@virginmedia your "fibre optic" is ******* useless even @SkyUK internet is better at least they would only go down for a few moments. Yours takes 10years. Thanks!
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Cesar
(@Cesar67609213) reported
@virginmedia For obvious reasons I'm not calling again. I'm just leaving @virginmedia and I'm really excited with my new Starlink service.
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U.M
(@tTmBkhrJBirREP4) reported
@virginmedia virgin media is **** Company and Thief Company. ****..
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Viva Rich
(@rich_training) reported
@virginmedia You’re aftersales service is ZERO! You're automated funnels are the biggest load of sh1t ever. You’re staff tell lie after lie & I’ve told several of your staff about our supply cable which is left hanging dangerously across the pavement for 3 years! Lots of issues.
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Lucy Champion
(@misseschampers) reported
@virginmedia Thanks for your reply :) I negotiated a new contract, of the 2 Bills since, neither have had the agreed amount as per my contract so I just wanted to query it (without spending 7 hours on the message service which it took to sort the contract out - I find calling difficult 🙈)
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andrew
(@andrew62749153) reported
@virginmedia You ruined the sco/ire game yesterday and spoiled Mother’s Day so **** you
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Trumpton Riots
(@mozzaisgod) reported
@virginmedia If you genuinely wish to help disabled people why don't you provide accessible audio menus for the visually impaired? Also, all television programmes should automatically provide Audio Description.
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Ollie Williams
(@OllieUTV) reported
@Kieronocall Had a woman call me telling me she was from Virgin Media's 'security team' and that my home internet connection had been hacked and needed to be cut off for five days. I put the phone down on her, called VM's customer services who confirmed it was total bollocks 😠🤬