Virgin Media Outage Report in Basingstoke, Hampshire, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Basingstoke come from postal codes RG21.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Basingstoke, Fleet and Newbury.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
TV | |
| Basingstoke |
TV | |
| Fleet |
Internet | |
| Basingstoke |
Internet | |
| Basingstoke |
Wi-fi | |
| Basingstoke |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
-
Matt Roberts
(@mattrobertsCFC) reported
from
Wokingham, England
@virginmedia Thanks @virginmedia Definitely not broadband on, @amazonprimesport need to sort out their network.
-
Gareth “Gazimoff” Harmer
(@Gazimoff) reported
from
Basingstoke, England
@virginmedia That’s right. We’d moved house and we’re hoping to keep you with us, but there’s been over a month of delays (issues with current cable). I need it for work, so I’ve been forced to cancel and organise alternatives.
-
Alex George
(@woodsa164) reported
from
Wokingham, England
@virginmedia Not great, it never is really.
-
John Richards
(@Johnty14) reported
from
Basingstoke, England
@virginmedia I’m having issues with my broadband starting & stopping every 10 mins or so, packet loss too. I’m in the RG21 area but the website says no known issues!
-
Ryan Wilson
(@RJHOTCHEF) reported
from
Fleet, England
@AlyInASpin @virginmedia Weird we are having the same problem #lag , @virginmedia whats the problem please. Very annoying now
-
Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia moved house today supposed to have been reconnected. You have a problem, known about for days but arrive and say not today mate! I gotta go to Vodafone now for data. After 20 years, it’s like my wife left me...
-
T 🎮
(@16_bit_boy) reported
from
Basingstoke, England
@virginmedia Already checked that, no issues apparently..
-
James
(@InflightJames) reported
from
Wokingham, England
Absolute SHIT customer service from @virginmedia today. Due have an iPhone delivered yet “for some reason” it was cancelled. Thanks for that.
-
Woodsy
(@chriswoods84) reported
from
Wokingham, England
@virginmedia only had internet installed last week. For about the 15th time it's dropped out. Fed up of sitting on phone on hold. Service update page says all ok. Clearly isn't
-
Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@virginmedia down in #Basingstoke RG21 - call to find out its out between 10am and 3pm due to network improvements. Surely such a significant outage he should come with prior warning - how to damage #CX ! Could have been a great #CX if communicated well...
-
Basic Bloke
(@basicbloke2012) reported
from
Yateley, England
@virginmedia I did this last week and again twice this week All says there is an issue and I need to talk to someone
-
Mechelle Penny
(@Simmba88) reported
from
Basingstoke, England
@ceryswebb @virginmedia Their customer service is the absolute worst
-
Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia moved house today, supposed to have been reconnected but you have a problem you knew about for days. Arrive and tell me not today mate! I’ve gotta go get data from #Vodafone now. After 20 years, it’s like my wife leaving.
-
Woodsy
(@chriswoods84) reported
from
Wokingham, England
@virginmedia I've done all that. It's been intermittent all day. I've reset. I've turned on and off. I've sat on hold. It's a ridiculous service
-
Jane
(@i96jms) reported
from
Fleet, England
@virginmedia We are going around in circles. Your team just go through the same script each time we call. Please arrange escalation to a manager to investigate why your support team cannot resolve issues due to flawed process.
-
Graeme Spice
(@spice1971) reported
from
Yateley, England
@virginmedia Maybe you can pass on the fact 2 calls to two separate call centres (first was India, second Scotland) both dropped mid call. Assuming it wasn’t the operators maybe there is an issue. Didn’t happen to Philpines on third call. Annoying when hold times are long
-
James Snyder
(@StJamesofFleet) reported
from
Fleet, England
@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
-
Noice1
(@Noice113) reported
from
Finchampstead, England
@virginmedia I am trying to cancel and on three occasions have asked for help my bills have gone up by 45% no explanation shame on you
-
Tim Thomas 🍺🇪🇺🇬🇧🇮🇪🇩🇰🔶Stop Brexit🔶🕷️
(@timofnewbury) reported
from
Newbury, England
@virginmedia Virgin Broadband / WiFi not working again this morning RG14 6xx Newbury. service line and app say no issues. Please resolve ASAP. We need working WiFi and not rely on 4G.
-
Alex George
(@woodsa164) reported
from
Wokingham, England
@virginmedia The worst Broadband provider 😡 The worst customer service 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Danny 🏳️🌈
(@r2danny2) reported
@virginmedia is the broadband down in Southampton. I've checked your service update and it says its fine. But have nothing
-
Anna Maria Shuran
(@AnnaShuran) reported
@standardrewards @virginmedia But they fast send email how did we do or bill reminder!!!! By email but never send email to me that they taking away my Tel line !!!!! Or letter
-
car
(@carlysoer) reported
Priority for what if it can’t be installed?! We never got a straight answer and haven’t been told what’s going to be done about this! Joke of a company @virginmedia
-
Manda Tye
(@sexymanda30) reported
@virginmedia Maybe @schuler_lutz can help as the ceo? So fed up of being passed from pillar to post. Perhaps @SkyUK offer best customer service
-
Dimitris A.
(@Greekphotoguy) reported
@virginmedia Your Automatic Compensation scheme works for total loss of service, so useless in my case. I don't have the time for a phone call, so is the Online Dispute Resolution the best way to move forward? I can't even use the Live Chat, that's how bad the wifi is!
-
Iain
(@iainl7) reported
@virginmedia Thanks - that's exactly the problem, yes. Had them try three times today now, but I guess all we can do is keep hanging up on them.
-
Juggzy Malone
(@Juggzy) reported
Because it seemed mightily like an algorithm pushing leaving customers to the top of the feed in their areas and dropping them back down again once the threat of leaving has passed. @virginmedia
-
sana ahmed
(@sanaahmed323) reported
@virginmedia Hi, I'm now on the phone atm to the 12th different person and shes saying this was done without informing me!! THe agent is promising to fix this as I never asked to be disconnected!! She on the home movers dept, right now, 1 hr so far on the phone! Holding yet again....
-
T 💚
(@TillyL99) reported
@TheMSKittylady @virginmedia I think I will. I ended up recording the call myself because he was so bad. Hopefully they’ll be able to listen back to all of it.
-
Sumeet Firodia
(@sumeet_firodia) reported
@virginmedia I already received a respone on letter as well stating apologies But that does not solve thd problem N if its 28 days do u want me to raise complaint for every disconnection ?