Virgin Media

Virgin Media Outage in Basingstoke, Hampshire, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media problems in the last 24 hours in Basingstoke, England

Virgin Media Outage Chart in Basingstoke, Hampshire, England 05/18/2021 04:10

May 18: Problems at Virgin Media

Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 63.77% Internet
  • Wi-fi 12.67% Wi-fi
  • Total Blackout 7.40% Total Blackout
  • TV 5.72% TV
  • E-mail 5.22% E-mail
  • Phone 5.21% Phone

Virgin Media Outage Map Near Basingstoke, Hampshire, England

The most recent outage reports and issues originated from Wokingham, Basingstoke, Padworth and Fleet.

United KingdomBasingstoke Internet
United KingdomBasingstoke Internet
United KingdomPadworth Internet
United KingdomBasingstoke E-mail
United KingdomBasingstoke Wi-fi
United KingdomBasingstoke Internet

Virgin Media in Basingstoke, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:
  • a3racer Chris C (@a3racer) reported from Wokingham, England

    @virginmedia is there a fix time for the Virgin TV issue in the GU21 area? It’s been down now for over 24 hours! Will my account be credited with money that I have paid for no service?

  • 6thDr 6thdr (@6thDr) reported from Wokingham, England

    Today I finally changed my phone. Goodbye #virginmedia #virginmobile never again shall I have such awful customer service service.

  • TheTomothy Tom Hogan (@TheTomothy) reported from Basingstoke, England

    @virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?

  • PhilipFurlong2 Philip Furlong (@PhilipFurlong2) reported from Wokingham, England

    @virginmedia They say it's company policy and as it's with IT they can no longer help! 1 week and no further forward.

  • SimonMiller52 Simon Miller (@SimonMiller52) reported from Thatcham, England

    @virginmedia Hi yes I’ve done this numerous times and spoken to many people on chat and always been told I will get a call to discuss and I never hear back. I just want someone to look into why we cannot get it but it’s available on our road. Thanks

  • TheonlyJonesy Martyn Jones (@TheonlyJonesy) reported from Fleet, England

    @virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!

  • pilot_paul Pilot_Paul 🇪🇸 (@pilot_paul) reported from Basingstoke, England

    @Dom_Brown2406 @virginmedia Got through. They aim to fix the issue by 10:00

  • wmatthew Will Matthews (@wmatthew) reported from Fleet, England

    @virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow

  • MatildaDr Joanne Wells (@MatildaDr) reported from Basingstoke, England

    @virginmedia you used to be great, but now not so great. I lose my internet connection far more frequently now. There’s an error when I try and change my package online. I’ve phoned customer service now I have to call tomorrow as your systems are down for changing packages

  • KirstyMac712 Kirsty MacDiarmid (@KirstyMac712) reported from Fleet, England

    Hi @virginmedia really hard to work from home when the wifi keeps cutting out. We’ve not had a connection since 10.30 last night. Please help.

  • lissaburns Melissa Burns (@lissaburns) reported from Basingstoke, England

    @tonight__we_fly @virginmedia Exactly this 👆🏻... at least long serving customers are apparently all treated equally... with poor service 😭

  • mattrobertsCFC Matt Roberts (@mattrobertsCFC) reported from Wokingham, England

    Poor quality streamed fight on SKY Box office through Virgin Media. Still an issue, been glitchy all night..... disappointed not clear for main event.... Will be complaining and demanding a refund @virginmedia @SkySportsBoxing @SkySports #skyboxoffice #virginmedia #AnthonyJoshua

  • lissaburns Melissa Burns (@lissaburns) reported from Basingstoke, England

    @virginmedia can you help? We’ve been struggling with internet for last 3 weeks. Now dropping on daily basis and devices not connecting. Spent 1.5hrs talking on Thurs... was promised a call back yesterday but received nothing and still major issues. Can someone pls call?

  • RitchWaghorn Ritch Waghorn (@RitchWaghorn) reported from Wokingham, England

    @virginmedia Was waiting over an hour on Saturday to speak with your customer services regarding an issue with my TV service. After which I was cut off . I tried again on Monday and was able to resolve the issue

  • fleetsaints Steve Jones (@fleetsaints) reported from Fleet, England

    @virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.

  • fleetsaints Steve Jones (@fleetsaints) reported from Fleet, England

    Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.

  • richcon98 Richard Conway (@richcon98) reported from Thatcham, England

    @virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!

  • skearney7 Stuart Kearney (@skearney7) reported from Basingstoke, England

    @virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated

  • timofnewbury Tim Thomas 🍻🇪🇺🔶 I ❤️ NHS (@timofnewbury) reported from Newbury, England

    Virgin broadband up and down like a yo yo in Newbury RG14 6 @virginmedia

  • 5aman1_m Munindra Samani (@5aman1_m) reported from Wokingham, England

    Yet again issues with virgin broadband. On the phone for over 25 mins - ridiculous #virginmedia #connectivity

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • athomas3325 Andrea (@athomas3325) reported

    @virginmedia Ive been complaining to my customer service manager since service started - but officially complaint reference is from 6th may

  • jaysmith93 Jay Smith (@jaysmith93) reported

    @virginmedia That he was running late and they'd get the area manager to call us, which they never did

  • ChiragDavda11 ChigzD (@ChiragDavda11) reported

    @virginmedia Called round BT, Sky and talk talk to enquire about a replacement for this ponzi scheme called virgin... customer service was ok on my calls 10000000000000000000 better thank virgins

  • Raeoxoxo Rae xoxo (@Raeoxoxo) reported

    @virginmedia It’s day 4 of originally emailing & I still haven’t had a response for help

  • ChiragDavda11 ChigzD (@ChiragDavda11) reported


  • JohnKen03369267 John Kennedy (@JohnKen03369267) reported

    @VirginMediaIE Thank you for the reply Kellie, while I understand this may have been an issue beyond Virgin Media’s control, customers should have been alerted last nite and kept updated, basic customer service 😞😞

  • MindyMandyMcF Mandy McF (@MindyMandyMcF) reported

    @virginmedia There are 5 issues showing in my postcode, 4 with fix dates of today at 12:00 and 1 with fix date of the 24th.

  • AlanKinloch Alan Kinloch (@AlanKinloch) reported

    @vmbusiness As you cancelled installation on the date you were due to install fibre. Your incompetence doesn’t help !

  • YuanSun02640414 Yuan Sun (@YuanSun02640414) reported

    @virginmedia I can't seem to do that because my account has been canceled I think as I terminated my contract in Feb. Anything else can be done to close this issue?

  • RaymondoJackson Ray jackson 💙 (@RaymondoJackson) reported

    @SonicDalek @virginmedia We had this for over a year. It was an “Old chip in a junction box in Shepshed”. It was “Probably a damaged cable” it was “Maybe you need a new set top box” it was loads of things. Turned out a very easy fix- we got Sky