Virgin Media Outage Report in Basingstoke, Hampshire, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Basingstoke come from postal codes RG24.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 06: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Fleet, Tadley, Basingstoke, Wokingham and Yateley.
| City | Problem Type | Report Time |
|---|---|---|
 Fleet |
Internet | |
| Tadley |
TV | |
| Basingstoke |
||
| Wokingham |
Internet | |
| Basingstoke |
Internet | |
| Yateley |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@virginmedia down in #Basingstoke RG21 - call to find out its out between 10am and 3pm due to network improvements. Surely such a significant outage he should come with prior warning - how to damage #CX ! Could have been a great #CX if communicated well...
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@sabrakhan @virginmedia Mine used to be fast but got very slow a couple of weeks ago
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Matt Roberts
(@mattrobertsCFC) reported
from
Wokingham, England
@virginmedia Thanks @virginmedia Definitely not broadband on, @amazonprimesport need to sort out their network.
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Noice1
(@Noice113) reported
from
Finchampstead, England
@virginmedia I am trying to cancel and on three occasions have asked for help my bills have gone up by 45% no explanation shame on you
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Tim Thomas 🍺🇪🇺🇬🇧🇮🇪🇩🇰🔶Stop Brexit🔶🕷️
(@timofnewbury) reported
from
Newbury, England
@virginmedia Virgin Broadband / WiFi not working again this morning RG14 6xx Newbury. service line and app say no issues. Please resolve ASAP. We need working WiFi and not rely on 4G.
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Gareth “Gazimoff” Harmer
(@Gazimoff) reported
from
Basingstoke, England
@virginmedia That’s right. We’d moved house and we’re hoping to keep you with us, but there’s been over a month of delays (issues with current cable). I need it for work, so I’ve been forced to cancel and organise alternatives.
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Mechelle Penny
(@Simmba88) reported
from
Basingstoke, England
@ceryswebb @virginmedia Their customer service is the absolute worst
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T 🎮
(@16_bit_boy) reported
from
Basingstoke, England
@virginmedia Already checked that, no issues apparently..
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Alex George
(@woodsa164) reported
from
Wokingham, England
@virginmedia Not great, it never is really.
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Basic Bloke
(@basicbloke2012) reported
from
Yateley, England
@virginmedia I did this last week and again twice this week All says there is an issue and I need to talk to someone
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James
(@InflightJames) reported
from
Wokingham, England
Absolute SHIT customer service from @virginmedia today. Due have an iPhone delivered yet “for some reason” it was cancelled. Thanks for that.
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Woodsy
(@chriswoods84) reported
from
Wokingham, England
@virginmedia I've done all that. It's been intermittent all day. I've reset. I've turned on and off. I've sat on hold. It's a ridiculous service
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Graeme Spice
(@spice1971) reported
from
Yateley, England
@virginmedia Maybe you can pass on the fact 2 calls to two separate call centres (first was India, second Scotland) both dropped mid call. Assuming it wasn’t the operators maybe there is an issue. Didn’t happen to Philpines on third call. Annoying when hold times are long
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Woodsy
(@chriswoods84) reported
from
Wokingham, England
@virginmedia only had internet installed last week. For about the 15th time it's dropped out. Fed up of sitting on phone on hold. Service update page says all ok. Clearly isn't
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James Snyder
(@StJamesofFleet) reported
from
Fleet, England
@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia No real explanation, just he can’t do it today. I was surprised he already knew of the problem but didn’t stop his installer coming. I spoke to lots of folks today when I called, no one could give me an idea.
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia moved house today, supposed to have been reconnected but you have a problem you knew about for days. Arrive and tell me not today mate! I’ve gotta go get data from #Vodafone now. After 20 years, it’s like my wife leaving.
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John Richards
(@Johnty14) reported
from
Basingstoke, England
@virginmedia I’m having issues with my broadband starting & stopping every 10 mins or so, packet loss too. I’m in the RG21 area but the website says no known issues!
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia moved house today supposed to have been reconnected. You have a problem, known about for days but arrive and say not today mate! I gotta go to Vodafone now for data. After 20 years, it’s like my wife left me...
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Ryan Wilson
(@RJHOTCHEF) reported
from
Fleet, England
@AlyInASpin @virginmedia Weird we are having the same problem #lag , @virginmedia whats the problem please. Very annoying now
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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D T
(@danseantom) reported
@no1_hotspur @LanceAntony @virginmedia Can't beat virigin for speed to the router. After that, if you have WiFi speed issues, buy yourself a decent router and put the virgin hub in modem mode. You're right, it's trash hardware unfortunately.
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Richard Hayes
(@PurpleHayesUK) reported
@virginmedia All checks as listed on line. Ps your website is a bit broken distorted picture goes to no picture advice. Wired connection from TiVo box to hub. The signal is of course being delivered via a dedicated coax cable, this is live TV, not a streaming service.
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VirginMediaSucks
(@SucksVirgin) reported
@virginmedia Told that it is because I have 21 devices connected to the network. A reboot reduce this to 14. 0 improvements in connection speed. Complaint are closed by your team because he has offered his help and I am talking rubbish.
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Mark Mc
(@macker73) reported
@virginmedia Honestly. No. I don’t want a forum, I want a solution, from a human being, actually talking to me.
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Dobbin ✌
(@dobbinaj) reported
@virginmedia Well down to you now to provide the goods, Been let down for too long . 😳
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VirginMediaSucks
(@SucksVirgin) reported
@virginmedia Wired connection. Being told by your team that the router need some 'rest' because it is going through a 'difficult time'. When I dispute this ridiculous claim, I am told I am talking rubbish. What a great support team you have. Really opened my eyes. @Ofcom
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ReeCeeY
(@Reeceeybtw) reported
@virginmedia yeah abit ebarrassing even when i call all i get is. "it must be something to do with your computer. like its not. parents have been on virginmedia for 20 years and never had a problem.
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Emily-jaye collins.
(@EmzeeJaye) reported
@virginmedia I have had a voicemail from the virgin media team about my complaint - but on my mobile which I get no signal on and I specifically asked for a call on my landline. Can this be rectified?
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Leo
(@Leo89826702) reported
@virginmedia At what point are you going to advise mobile customers that you have changed from EE network to Vodafone. My migration is tonight after I called customer service and they told me. Now I have been instructed to change all my network details on the APN etc.
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Claire Ellis
(@claire_e91) reported
@virginmedia Hi, I don't think I was given any credits but the equipment was activated on the 26th Feb if that helps. Do I need to call the help centre to find out?