Virgin Media Outage Report in Basingstoke, Hampshire, England
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The latest reports from users having issues in Basingstoke come from postal codes RG21.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Basingstoke, Wokingham and Newbury.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Internet | |
| Wokingham |
Total Blackout | |
| Wokingham |
Internet | |
| Wokingham |
Internet | |
| Wokingham |
Internet | |
| Wokingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Ang Gray
(@fostersbarbie) reported
from
Wokingham, England
@virginmedia tv,internet down for last 2 hours... hub flashing 2 green arrows.., help?!
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Dan 🇪🇺 #TitanUp
(@AfroChuck87) reported
from
Basingstoke, England
. Why have you hung up on be after being on hold after 40 minutes. Your customer service is an absolute disgrace. You should be ashamed. @virginmedia
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@virginmedia A fuse had tripped out on Friday - literally took engineer a few seconds to fix it
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.
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Richard Conway
(@richcon98) reported
from
Thatcham, England
@virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!
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Stuart Robson-Frisby (Ivanti)
(@StuRobsonFrisby) reported
from
Yateley, England
@virginmedia No broadband in GU46 7RR... is this part of the outage as have seen others in the area with issues but your website says no issues reported?
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arsenal
(@gooner64) reported
from
Basingstoke, England
@virginmedia I would really appreciate a phone call from yourselves to resolve an issue that is becoming frustrating to which my wife can not continue to work from home 😡😡
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Joshua Grenville-Wood
(@JGrenvillewood) reported
from
Basingstoke, England
@virginmedia fix your WiFi services. Can’t even get the tv to connect let alone a phone or a laptop. Terrible WiFi
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Stuart Kearney
(@skearney7) reported
from
Basingstoke, England
@virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated
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Tim Thomas 🍻🇪🇺🔶 I ❤️ NHS
(@timofnewbury) reported
from
Newbury, England
Virgin broadband up and down like a yo yo in Newbury RG14 6 @virginmedia
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Ryan Byford
(@cobysaur) reported
from
Wokingham, England
I wonder if @virginmedia and @vodafoneuk use the same backbone or something. Both services are down or extremely slow since 17:00
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Spa Wellbeing
(@SpaWellbeing) reported
from
Wokingham, England
What’s wrong with Virgin Media? Unable to access my emails for several days now. Virgin say they’re working on it but the problem’s still not sorted. Is anyone else suffering this acute inconvenience?
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@virginmedia Down again! Your service is a shambles at the moment
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Paul Bowsher
(@boffbowsh) reported
from
Wokingham, England
Virgin Media down again today. Getting increasingly tempted by FTTPoD.
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©️🅰️®️🅾️ Lℹ️N📧
(@c_s_skinner) reported
from
Fleet, England
@virginmedia your WiFi box is rubbish, we keep loosing signal. Dreadful service. Do not recommend 😡
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Lucy Spalton
(@lucy_spalton) reported
from
Fleet, England
@virginmedia Has everything gone down in Fleet? GU51
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@virginmedia I texted that number yesterday at 1840 and never got a reply
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@virginmedia Came back on Sunday morning, obvs pleased it was fixed but a 14 hour outage this weekend following a 46 hour outage last weekend, service used to be so good but seems to be very unreliable at the moment
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@virginmedia Came back on late Sunday afternoon - obvs pleased its back on but shouldn’t really have taken 46 hours to fix
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Munindra Samani
(@5aman1_m) reported
from
Wokingham, England
Yet again issues with virgin broadband. On the phone for over 25 mins - ridiculous #virginmedia #connectivity
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Ewers
(@MatthewEwers) reported
@virginmedia I'm not holding my breath! 1 hour 20 left... the frustrating bit is I know someone can resolve this; the concept is simple. It's just finding the person with the tools to be able to do it. Which after this much messing around is the only acceptable solution.
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Lodge Cafe
(@LodgeCafe1) reported
@virginmedia trying to login!
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harry carpenter
(@hcarpenter1979) reported
@virginmedia I tried to make a complaint when I was on the phone to a manager and was laughed at. At no point did any member of staff try to sort the issues out or keep an old customer and gain a new one.
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Trang
(@trang_tweets) reported
help @virginmedia I got problems with my internet and had engineer came over last Thursday. He replaced a new Hub and wall box. It seemed fine for a few hours but situation’s gotten worse since. I can’t do a video or conference call without dropping. Can’t video screen sharing
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Alida Campbell
(@alidacampbell) reported
@virginmedia But on investigation it looks like it is BT that have a relationship with MoneyExpert (?) who they use as a third-party customer acquisition partner 😤
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Zoe Bednarz
(@bednarz_zoe) reported
@virginmedia you need to contact me urgently. Getting no where with customer service or getting Management to ring me back!!!
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Chelsie Love
(@chelsiemlove) reported
@virginmedia how do I get taken off your calling list? I get so many calls that I don’t want from Virgin Media and every time I ask to be removed from the list, but it never happens #GDPR
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Rachel Thomas
(@RachelT73113711) reported
@TalkTalk utterly useless comms Going to virgin media after 6 weeks being sold irrelevant product that is so inferior it was re sold to us a. Remote control problem now though not let me break the contact #customerservicehell
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Jordan Garrett
(@jgarrett968) reported
@virginmedia I need help, can you tell me how I cancel my contract with you without paying, as you conned me into a contract at the belief it would be £47 for you to just "hike" the prices up right away.
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Alida Campbell
(@alidacampbell) reported
@virginmedia what’s best way to resolve an issue regarding my elderly fathers account and some cold callers that he thinks were from Virgin media?