Virgin Media Outage Report in Basingstoke, Hampshire, England
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The latest reports from users having issues in Basingstoke come from postal codes RG22, RG23 and RG24.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Tadley, Basingstoke and Fleet.
| City | Problem Type | Report Time |
|---|---|---|
 Tadley |
Internet | |
| Basingstoke |
Internet | |
| Basingstoke |
Internet | |
| Basingstoke |
Wi-fi | |
| Fleet |
Internet | |
| Basingstoke |
TV |
Community Discussion
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Virgin Media Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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faye harland
(@fayeharland) reported
from
Woolhampton, England
@virginmedia hi there not sure if you can help. We’ve been trying to contact my Uncle for a few days on his landline and it’s going direct to the message service. We’re getting quite worried about him and wondered if it’s possible to see if there’s a fault on the line?
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The Big Gay Review
(@thebiggayreview) reported
from
Basingstoke, England
WiFi went down in the middle of watching Halloween Ends. 4G signal also unresponsive. Stuck on very slow 4G. Virgin Media say it’s possibly a hardware fault and want to send someone Monday. No. I’m not waiting 72 hours with no internet. I’ll implode.
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Bowlesy
(@Chateauneuf64) reported
from
Wokingham, England
@virginmedia And there you have the extent of VM customer care folks!
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Tony Phillips
(@Loafite) reported
from
Basingstoke, England
@virginmedia Thanks @virginmedia perhaps you should be making the effort to get me to stay as a customer. Hopefully @SkyHelpTeam will be able to offer me something more cost effective
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Alyson Leitch
(@Geordiesbird) reported
from
Wokingham, England
@virginmedia is there an outage in Woking? No WiFi at all for 2 hours so far. 😫😫🤬
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Tony Phillips
(@Loafite) reported
from
Basingstoke, England
@SkyHelpTeam hope all is well, @virginmedia have just increased my bill again for broadband (£32 increase per month in the last 10 months, disgraceful) are there any deals for a Sky customer for broadband?
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Bowlesy
(@Chateauneuf64) reported
from
Wokingham, England
Really hard to support brand @virginmedia and recommend them to anyone for Broadband. They may be the only competitor to BT but do you have to compete for last place?
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Katy Blay
(@littlekatyb) reported
from
Basingstoke, England
@virginmedia Hi! Our landline is being switched over to fibre on the 4th October, however our landline and WiFi hub are not on the same floor so we cannot connect them. Help please!
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Bowlesy
(@Chateauneuf64) reported
from
Wokingham, England
@virginmedia Broadband down again, 2nd week in a row. Had one day of service and stupidly canx Engineer due next day and hey presto back down we go again. 1 week wait for engineer, 1 day of BB, and now earliest slot for Engineer +1 week. Buyer beware. Typing whilst 50 mins holding with VM!
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Pilot_Paul
(@pilot_paul) reported
from
Basingstoke, England
@ianmills99 @virginmedia No internet in RG21 either. Cannot even get on to the service page on my mobile
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Tim Bourne
(@TimSBourne) reported
from
Wokingham, England
@virginmedia I'm sick of explaining this again & again - see previous tweets & msgs to VM. It isn't even noted - yesterday 2nd line support looked at my ticket & said I'm "not receiving any emails" NO NO NO! Just emails with etickets attached, even tho get non ticket emails from same sources
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Rob McEwan
(@robmcewan1966) reported
from
Finchampstead, England
@virginmedia Truly astounding. I have spent hours trying to get virgin to actually carry out promises made and we’re still not there. I’ll swear the customer services reps I speak to are under so much pressure to move on to the next call they make it up as they go.
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Bowlesy
(@Chateauneuf64) reported
from
Wokingham, England
@virginmedia OK guys, could you ask your team behind the scenes to turn my BB signal up just a tad, you know, enough so it actually works? As your putting your prices up would be great to experience what I'm actually paying for now! Thanks
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Total Tropic Karen 🌴
(@TropicKarenB) reported
from
Newbury, England
@virginmedia No broadband service in RG14 and your service status checker isn't working. Is there a know issue? #virginmedia
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Pilot_Paul
(@pilot_paul) reported
from
Basingstoke, England
@virginmedia @joelycollinsx Hilarious. You get a link after ringing the number but the website is down
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Kieran Davey
(@KieranDavey1) reported
from
Basingstoke, England
@virginmedia Hi - I'm in Rg22 and Internet has been down since about 11am - do you have an eta for when this will be fixed? Thanks
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Tony Redmond
(@tRed20) reported
from
Basingstoke, England
@virginmedia have a registration failure on my hub meaning no WiFi, broadband or TV available. Apparently no issues in my postcode??? Reset done same outcome 😔
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Cathy Alexander
(@CathyTVNews) reported
from
Thatcham, England
What's the problem @virginmedia ? No broadband all day in RG18. Work day wasted. Your signal check says "problems" but no updates. Can't get thro to customer service.
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Tony Redmond
(@tRed20) reported
from
Basingstoke, England
@virginmedia Suddenly came back online yesterday afternoon ...so suggests there was an issue elsewhere. Thanks for your replies
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Bowlesy
(@Chateauneuf64) reported
from
Wokingham, England
@virginmedia all week had total Broadband outages and down again now (past hour). Received a text from VM with link to follow (self help) and guess what, I need Internet to access! Trying to WFH just impossible. Every hour we have issues.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mike smart
(@mikespark14) reported
@virginmedia trying to speak to your customer services to see if I can trade up my mobile and all they are interested in is getting me to spend as much money as possible and not giving me the facts about what I owe then cutting me off because I didn’t answer quick enough 💩🤬
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LaughAndGrowFat⭐⭐
(@lukewilson76) reported
@virginmedia It has come back on. You can't do a thing on it without it freezing. Over £100pm for consistently poor connection.
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Clive Gowing
(@CliveGowing) reported
@virginmedia @O2 Avoid Virgin been a customer for 23 days and 22 of this days TV not worked. 2 engineer visits and an it ticket that was raised 29/10. Been promised call backs 9 times that haven’t happened. Company full of excuses who argue with customer if they can’t resolve your issue
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Sternhammer
(@albenzies) reported
I have to say @virginmedia is the worst! I have to rest my WiFi hub multiple times a week & when I call them all I get is an automated system telling me to rest my hub which I do, it gets better then worse again. I’ve never been able to speak to an actual person! Unbelievable
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Tony Harrison
(@xboxandps4fan) reported
@NewOnNetflixUK Given up with streaming services, renting or buying DVDs and Blu Rays is the more reliable way to go. Digital is too fickle with licences and legal issues. One minute available, next minute gone. Also Sky/BT/Virgin Media is good, when your show is on, record and watch it whenever
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Rita
(@planetlaptop) reported
@virginmedia Hope it's not going to take too long to fix as this has been going on for several days!
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David Edwards
(@davedpg) reported
@virginmedia Before I let my plan run for another year, what network are you going to be using for mobile?
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Carl
(@Dallianceuk) reported
@virginmedia @MarczenkoStefan It's a real shame that the TV companies don't invest the same time, effort and money in support as they do in sales and marketing.
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this
(@this25974057) reported
@virginmedia You can write whatever you like into a contract, it doesn't mean it's enforceable. Your service has turned to garbage over these past few years. I will never touch anything owned by such a pathetic money grabbing thieving company again. An don't think you'll see a penny out of us
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David Edwards
(@davedpg) reported
@virginmedia And I'd quite like to have phone signal in the house when the wifi goes down