Virgin Media

Virgin Media Outage Report in Basingstoke, Hampshire, England

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The latest reports from users having issues in Basingstoke come from postal codes RG24.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basingstoke, Hampshire, England 01/06/2026 22:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Basingstoke, Hampshire, England

The most recent Virgin Media outage reports came from the following cities: Basingstoke and Fleet.

Loading map, please wait...
City Problem Type Report Time
United KingdomBasingstoke Internet
United KingdomFleet Total Blackout
United KingdomBasingstoke TV
United KingdomFleet Wi-fi
United KingdomBasingstoke Internet
United KingdomBasingstoke Phone

Community Discussion

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Virgin Media Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • pilot_paul Pilot_Paul 🇪🇸 (@pilot_paul) reported from Basingstoke, England

    @Dom_Brown2406 @virginmedia Got through. They aim to fix the issue by 10:00

  • TheonlyJonesy Martyn Jones (@TheonlyJonesy) reported from Fleet, England

    @virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!

  • richcon98 Richard Conway (@richcon98) reported from Thatcham, England

    @virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!

  • lissaburns Melissa Burns (@lissaburns) reported from Basingstoke, England

    @tonight__we_fly @virginmedia Exactly this 👆🏻... at least long serving customers are apparently all treated equally... with poor service 😭

  • RitchWaghorn Ritch Waghorn (@RitchWaghorn) reported from Wokingham, England

    @virginmedia Was waiting over an hour on Saturday to speak with your customer services regarding an issue with my TV service. After which I was cut off . I tried again on Monday and was able to resolve the issue

  • lucy_spalton Lucy Spalton (@lucy_spalton) reported from Fleet, England

    @virginmedia Has everything gone down in Fleet? GU51

  • fostersbarbie Ang Gray (@fostersbarbie) reported from Wokingham, England

    @virginmedia tv,internet down for last 2 hours... hub flashing 2 green arrows.., help?!

  • fleetsaints Steve Jones (@fleetsaints) reported from Fleet, England

    Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.

  • KirstyMac712 Kirsty MacDiarmid (@KirstyMac712) reported from Fleet, England

    Hi @virginmedia really hard to work from home when the wifi keeps cutting out. We’ve not had a connection since 10.30 last night. Please help.

  • MatildaDr Joanne Wells (@MatildaDr) reported from Basingstoke, England

    @virginmedia you used to be great, but now not so great. I lose my internet connection far more frequently now. There’s an error when I try and change my package online. I’ve phoned customer service now I have to call tomorrow as your systems are down for changing packages

  • fleetsaints Steve Jones (@fleetsaints) reported from Fleet, England

    @virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.

  • timofnewbury Tim Thomas 🍻🇪🇺🔶 I ❤️ NHS (@timofnewbury) reported from Newbury, England

    Virgin broadband up and down like a yo yo in Newbury RG14 6 @virginmedia

  • 5aman1_m Munindra Samani (@5aman1_m) reported from Wokingham, England

    Yet again issues with virgin broadband. On the phone for over 25 mins - ridiculous #virginmedia #connectivity

  • skearney7 Stuart Kearney (@skearney7) reported from Basingstoke, England

    @virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated

  • StuRobsonFrisby Stuart Robson-Frisby (Ivanti) (@StuRobsonFrisby) reported from Yateley, England

    @virginmedia No broadband in GU46 7RR... is this part of the outage as have seen others in the area with issues but your website says no issues reported?

  • wmatthew Will Matthews (@wmatthew) reported from Fleet, England

    @virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow

  • mattrobertsCFC Matt Roberts (@mattrobertsCFC) reported from Wokingham, England

    Poor quality streamed fight on SKY Box office through Virgin Media. Still an issue, been glitchy all night..... disappointed not clear for main event.... Will be complaining and demanding a refund @virginmedia @SkySportsBoxing @SkySports #skyboxoffice #virginmedia #AnthonyJoshua

  • lissaburns Melissa Burns (@lissaburns) reported from Basingstoke, England

    @virginmedia can you help? We’ve been struggling with internet for last 3 weeks. Now dropping on daily basis and devices not connecting. Spent 1.5hrs talking on Thurs... was promised a call back yesterday but received nothing and still major issues. Can someone pls call?

  • c_s_skinner ©️🅰️®️🅾️ Lℹ️N📧 (@c_s_skinner) reported from Fleet, England

    @virginmedia your WiFi box is rubbish, we keep loosing signal. Dreadful service. Do not recommend 😡

  • SpaWellbeing Spa Wellbeing (@SpaWellbeing) reported from Wokingham, England

    What’s wrong with Virgin Media? Unable to access my emails for several days now. Virgin say they’re working on it but the problem’s still not sorted. Is anyone else suffering this acute inconvenience?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BazLion420 🏆👀 (@BazLion420) reported

    @virginmedia It says no issues in the area.

  • DavidHamill11 David Hamill (@DavidHamill11) reported

    @virginmedia taking money and nor supplying a service is theft so I want compensation for tonight your pathetic company ruined my night f1 missed football missed no TV all night no Internet so couldn't zoom chat. GET IT FIXED NOW

  • bigdayv Dave Holden (@bigdayv) reported

    So I was told 14th of Nov disconnection and they go and disconnect on the 12th another reason why I’m happy to have ditched @virginmedia if you were hoping to win is back you failed, poor 👎🏻 at least I’ve more than halved my bill going forward.

  • Destroyerofpiz2 ThePizzawhoknocks (@Destroyerofpiz2) reported

    Once again @virginmedia are down and customer service won’t answer, funny how it takes days to get through to them but they take the money instantly

  • FUT_DillonB93 Dillon (@FUT_DillonB93) reported

    @virginmedia since upgrading to your ‘premium package’ my wifi has been cutting out for 2 months, multiple calls and written complaints (ignored) to customer service and now since some planned engineering works occurred on wednesday i have been without any internet for 48 hours

  • Elisabet0490 🪷Elisabet🪷 (@Elisabet0490) reported from Blackburn, England

    @virginmedia my internet has been suffering drop outs all day, now I have no working TV or internet. Being told it's my equipment when it never is, it's getting old that excuse. I will apparently have to wait 3 days for "an engineer to come out" - I can't I have to go to work 😤

  • djHaribo55 Adam Lang (@djHaribo55) reported

    @virginmedia after 2.5 months with no service and no response. Broken promise after broken promise!!!

  • DavidHamill11 David Hamill (@DavidHamill11) reported

    @virginmedia DO NOT USE THIS COMPANY NO SERVICE SINCE 5 TONIGHT COMPLETE JOKE.

  • suejacob20 sue taylor (@suejacob20) reported

    @virginmedia Not about being successful. Your site was down most of the day and ticket touts already have them in resale. Disgusting

  • gingmac Gingmac (@gingmac) reported

    @virginmedia Any chance you could contact me and fix my recently upgraded M350 fibre broadband. You were quick to contact me to upgrade, but trying to contact you now and speak to someone is useless.