Virgin Media outages and service status in Basingstoke, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Basingstoke, including 1 direct report.
- The most common problems reported in this area mention Internet and Total Blackout.
- The most recent signal from this area was received Jul 8, 12:50 AM GMT+1.
- Internet (83%)
- Total Blackout (17%)
The latest reports from users having issues in Basingstoke come from postal codes RG21 and RG24 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Basingstoke, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basingstoke, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 8: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Basingstoke, England
The most recent Virgin Media outage reports came from the following cities: Tadley, Wokingham, Yateley, Basingstoke, Fleet, and Thatcham.
| City | Problem Type | Report Time |
|---|---|---|
 Tadley
|
Internet | 22 hours ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Tony Phillips (@Loafite) reported from Basingstoke, England@virginmedia Thanks @virginmedia perhaps you should be making the effort to get me to stay as a customer. Hopefully @SkyHelpTeam will be able to offer me something more cost effective
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Bowlesy (@Chateauneuf64) reported from Wokingham, England@virginmedia And there you have the extent of VM customer care folks!
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Macsi (@mmaaccss) reported from Wokingham, England@CarolynBe @virginmedia Still not working for meeee :( Xx
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James Snyder (@StJamesofFleet) reported from Fleet, England@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
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Philip E Davies (@philip_e_davies) reported from Wokingham, England@virginmedia Down again! Your service is a shambles at the moment
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Richard Conway (@richcon98) reported from Thatcham, England@virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!
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Alex George (@woodsa164) reported from Wokingham, EnglandVirgin Media on Twitter right now: We are sorry about the outage and are working hard to fix the issue. CTRL+C, CTRL+V CTRL+V CTRL+V CTRL+V CTRL+V CTRL+V
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Tim Thomas 🍺🇪🇺🇬🇧🇮🇪🇩🇰🔶Stop Brexit🔶🕷️ (@timofnewbury) reported from Newbury, England@virginmedia Virgin Broadband / WiFi not working again this morning RG14 6xx Newbury. service line and app say no issues. Please resolve ASAP. We need working WiFi and not rely on 4G.
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Stuart Kearney (@skearney7) reported from Basingstoke, England@virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated
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Ang Gray (@fostersbarbie) reported from Wokingham, England@virginmedia tv,internet down for last 2 hours... hub flashing 2 green arrows.., help?!
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Alok Sharma (@draloksharma74) reported from Oakley, England@virginmedia we are without internet now for over a day. No text updates despite registering what can be done about such poor service
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Bowlesy (@Chateauneuf64) reported from Wokingham, England@virginmedia OK guys, could you ask your team behind the scenes to turn my BB signal up just a tad, you know, enough so it actually works? As your putting your prices up would be great to experience what I'm actually paying for now! Thanks
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Annabel Z (@annabelouisa) reported from Basingstoke, England@virginmedia I’ve called 789 four times over the past two days and have been on hold for 20 minutes EACH time just to give you my PAC code 😭 talk about bad first impressions
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Andy Oram (@AndyOramEmax) reported from Basingstoke, England@virginmedia Great customer service!! NOT🤬. Returning customer and you told us it would work but doesn’t because we don’t have a face plate miss selling comes to mind!!
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Nattytude (@nattytude) reported from Fleet, England@virginmedia Internet is down in GU51 since yesterday. When will it be up? Can't report it online, because we have no internet for it to check with!
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Steve Jones (@fleetsaints) reported from Fleet, EnglandChanged from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.
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Munindra Samani (@5aman1_m) reported from Wokingham, EnglandYet again issues with virgin broadband. On the phone for over 25 mins - ridiculous #virginmedia #connectivity
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Tim Thomas 🍻🇪🇺🔶 I ❤️ NHS (@timofnewbury) reported from Newbury, EnglandVirgin broadband up and down like a yo yo in Newbury RG14 6 @virginmedia
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Alyson Leitch (@Geordiesbird) reported from Wokingham, England@virginmedia is there an outage in Woking? No WiFi at all for 2 hours so far. 😫😫🤬
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Graeme Spice (@spice1971) reported from Yateley, England@virginmedia Maybe you can pass on the fact 2 calls to two separate call centres (first was India, second Scotland) both dropped mid call. Assuming it wasn’t the operators maybe there is an issue. Didn’t happen to Philpines on third call. Annoying when hold times are long
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Boyan 🇬🇧 🏳️🌈 (@boyan_london) reported@moonsongenj0yer @virginmedia Can’t even imagine how frustrating that would be, mine is up and running now… I think it could be this heat causing issues but not sure…
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glyn jacko#fbpe (@jackochirpchirp) reported@virginmedia OMG listening on the news and radio how bad you really are not looking forward to cancellation as it looks like you still pursue people but forewarned is forearmed
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Chris (@Chrismtson) reported@Ofcom Still can’t get in contact with customer service today either via webchat and phone calls @virginmedia
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chris floyd (@mrchrisfloyd) reported@Ofcom @virginmedia love this!!! They’ve been at this for years!! Hanging up on customers! I hope it affects their staff now. Because ultimately it’s the company that gets fined for this, not the rude, stuck up staff they’ve got working for the company
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Shaun (@shauny67) reported@virginmedia @StevePi15233586 The issue would be their servers potentially blocked the account for some reason like too manh attempts to loginSuggest forget Virgin Mail set up a Gmail account & when finally get in forward to Gmail in meantime send the people that would contact you the new Gmail email address
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Ian F (@mashie1964) reportedI used to be with #VirginMedia for years. Service was poor, always having outages, sometimes for days. They’re the spivs of broadband communications. Now I see they’ve been caught abusing & trapping customers. Time they lost their licence to operate in the industry
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Coaster Addict (@Andrew_TRP) reported@MoneySavingExp I’ll never use Virgin Media again. Moved house in 2024 when I was out of contract, they put me on a new 18 months contract without telling me. No email, no letter. Complaints come to nothing. Terrible company.
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Ibam (@imzyii) reported@virginmedia I dont want to DM just listen and sort your phone line options out to make it easier for us customer to get through to the relevant teams without having to speak to a stupid voice recognition system
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Vocal and Proud (@Vocalandproudx) reportedThe £28 million fine by @Ofcom was long overdue. Hopefully, it sends a clear message to @virginmedia and the rest of the industry that making it difficult for customers to cancel simply isn’t acceptable.
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Sunny Russ🏓⚽️ (@RussSunny84873) reportedVirgin media is the worst service provider I’ve ever known. Charging loyal customers more and more every year! Ridiculous!