Virgin Media outages and service status in Basingstoke, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Basingstoke, including 0 direct reports.
- The most common problems reported in this area mention TV and Wi-fi.
- The most recent signal from this area was received May 24, 10:28 AM GMT+1.
- TV (88%)
- Wi-fi (13%)
The latest reports from users having issues in Basingstoke come from postal codes RG21 and RG24 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Basingstoke, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basingstoke, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 29: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Basingstoke, England
The most recent Virgin Media outage reports came from the following cities: Fleet, Basingstoke, and Thatcham.
| City | Problem Type | Report Time |
|---|---|---|
 Fleet
|
Wi-fi | 5 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Philip E Davies (@philip_e_davies) reported from Wokingham, England@virginmedia A fuse had tripped out on Friday - literally took engineer a few seconds to fix it
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Alex George (@woodsa164) reported from Wokingham, England@virginmedia The worst Broadband provider 😡 The worst customer service 😡
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Paul Bullock (@pBullox) reported from Thatcham, England@virginmedia moved house today, supposed to have been reconnected but you have a problem you knew about for days. Arrive and tell me not today mate! I’ve gotta go get data from #Vodafone now. After 20 years, it’s like my wife leaving.
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Tony Redmond (@tRed20) reported from Basingstoke, England@virginmedia have a registration failure on my hub meaning no WiFi, broadband or TV available. Apparently no issues in my postcode??? Reset done same outcome 😔
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T 🎮 (@16_bit_boy) reported from Basingstoke, England@virginmedia Already checked that, no issues apparently..
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Jon Bond (@JobbyOvy) reported from Basingstoke, EnglandPhoned @virginmedia tonight to cancel, as my price was going to £74 from £55 a month. Best they could offer was £60 a month even though as a new customer it is currently £50 a month! I was told if they offered their current customers those prices, they’d go out of business...
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Bowlesy (@Chateauneuf64) reported from Wokingham, England@virginmedia all week had total Broadband outages and down again now (past hour). Received a text from VM with link to follow (self help) and guess what, I need Internet to access! Trying to WFH just impossible. Every hour we have issues.
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Stuart Robson-Frisby (Ivanti) (@StuRobsonFrisby) reported from Yateley, England@virginmedia No broadband in GU46 7RR... is this part of the outage as have seen others in the area with issues but your website says no issues reported?
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Martin Rowan (@martinrowan) reported from Wokingham, England@dowenb @highlight If you’re using Virgin Media cable then this isn’t the same technology as the rate adaptive technology used in ADSL and VDSL, so you don’t have a sync speed to monitor. One issue you can have with Cable can be an increase in latency especially under load.
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Philip E Davies (@philip_e_davies) reported from Wokingham, England@sabrakhan @virginmedia Mine used to be fast but got very slow a couple of weeks ago
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Chris C (@a3racer) reported from Wokingham, England@virginmedia is there a fix time for the Virgin TV issue in the GU21 area? It’s been down now for over 24 hours! Will my account be credited with money that I have paid for no service?
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Kirsty MacDiarmid (@KirstyMac712) reported from Fleet, EnglandHi @virginmedia really hard to work from home when the wifi keeps cutting out. We’ve not had a connection since 10.30 last night. Please help.
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Deborah (@debsw18) reported from Hook, England@virginmedia customer service is beyond shocking. Reps don’t listen, lie and refuse to help. Icing on the cake is my graduate daughter having £123.34 taken from her account DESPITE being told this would NOT happen. Going round in circles. No one ever phones back.
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John Richards (@Johnty14) reported from Basingstoke, England@virginmedia next to useless support over the last 2 days trying to explain to your technical department what packet loss is! In the 40 mins it takes, the packet loss and speed has gone back to normal.
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Tom (@Tom38971529) reported from Wokingham, England@virginmedia Well I would speak to a member of the team but always get the call cut short and I ask for a call back if the line goes dead. Twice yesterday ot happend Nd never got a phone call back
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John Richards (@Johnty14) reported from Basingstoke, England@virginmedia I’m having issues with my broadband starting & stopping every 10 mins or so, packet loss too. I’m in the RG21 area but the website says no known issues!
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Jane (@i96jms) reported from Fleet, England@virginmedia When I phoned and used the chat they said the same thing. We have already called many times so would prefer you to discuss with your team and arrange a callback by someone who can help.
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Woodsy (@chriswoods84) reported from Wokingham, England@virginmedia only had internet installed last week. For about the 15th time it's dropped out. Fed up of sitting on phone on hold. Service update page says all ok. Clearly isn't
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The HWC (@Hello_HWC) reported from Basingstoke, England@virginmedia Slow speed Constantly dropping service Not able to connect devices, TV and computers To be fair your engineer was the best bit! The rest was an absolute shambles. It’s all in a complaint I have through on your website to the resolution team...
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Total Tropic Karen 🌴 (@TropicKarenB) reported from Newbury, England@virginmedia No broadband service in RG14 and your service status checker isn't working. Is there a know issue? #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Potato Witch (@spudmagic) reported@PeteUK7 @virginmedia Virgin continued to bill me after I switched to another provider, then chased me for £500 of "service" I hadn't had. When I told them I wouldn't be paying it because I switched to another provider X number of months ago, they said "oh yes, we knew that". ******* useless company
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the_beeb_23 (@thebeeb_23) reported@virginmedia a little man from virgin media just rocked up at the door to explore opportunities to get our business back. How poor is the customer relationship software that they don’t have on record that pricing, service and delivery was so bog awful I will never go back?
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Catherine 🏴🇬🇧 (@katie4249) reported@virginmedia Internet down in PA2 again. Third time in two weeks !
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Dr Stuart Woolley (@FractalDoctor) reported@PeteUK7 @virginmedia Had exactly the same situation last year with a close relative. Complete shambles that took many mails and waiting on hold on the phone to resolve, then sending back boxes of crap that would no doubt go into landfill. I'd recommend avoiding them at all costs, for anyone.
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cath liff (@CathLiff) reported@JamieGBarry @virginmedia cancel always gets a better deal pretty quick
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Kris (yes it's actually spelt with a K) (@kobraman88) reported@JamieGBarry @virginmedia Stupid ***** tried to offer me a "deal" for my broadband after i had been on a rolling contract for a while that was more expensive (£75pm), managed to grind them down to a decent price and the morons didn't even put me on a new contract so left and went with HyperOptic for £25pm
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Miles (@milesc2003) reported@virginmedia “Intermittent signal in your area” check back in, in X amount of hours. Been that way since 7am this morning. I get that something has gone wrong beyond your control. But to know what has gone wrong would be nice to know. Thanks
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Mrs c (@w47carr) reportedWhen you have to use 4g because @virginmedia is down due to storm 😡😡
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Bill Y (@BillY18201250) reported@PeteUK7 @virginmedia #Vodafone did this to me with my dad's estate. 2months left on a 24month. Gimme the money and kit back. Then had the cheek to try and upsell the package during the call. I lost it on that one. Think its time #ofcom cracked down on bereavement account closure tactics.
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Ana Atkinson (@Ana1Atkinson) reported@virginmedia we currently have no broadband, no tv and no landline. When I checked the service status, it says phone is ok, so I’m unable to register that we have no landline?