Virgin Media outages and service status in Basingstoke, England
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Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Basingstoke, including 1 direct report.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Jul 28, 11:15 PM GMT+1.
- Internet (71%)
- Total Blackout (14%)
- Wi-fi (14%)
The latest reports from users having issues in Basingstoke come from postal codes RG21 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Basingstoke, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basingstoke, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Basingstoke, England
The most recent Virgin Media outage reports came from the following cities: Basingstoke, Fleet, Yateley, Wokingham, Lindford, and Tadley.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke
|
Internet | 3 hours ago |
|
Fleet
|
Wi-fi | 4 days ago |
|
Yateley
|
Internet | 5 days ago |
|
Wokingham
|
Internet | 5 days ago |
|
Basingstoke
|
Internet | 10 days ago |
|
Lindford
|
Total Blackout | 12 days ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Alok Sharma (@draloksharma74) reported from Oakley, England@virginmedia we are without internet now for over a day. No text updates despite registering what can be done about such poor service
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Paul Bullock (@pBullox) reported from Thatcham, England@virginmedia No real explanation, just he can’t do it today. I was surprised he already knew of the problem but didn’t stop his installer coming. I spoke to lots of folks today when I called, no one could give me an idea.
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Kieran Davey (@KieranDavey1) reported from Basingstoke, England@virginmedia Hi - I'm in Rg22 and Internet has been down since about 11am - do you have an eta for when this will be fixed? Thanks
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Tom (@Tom38971529) reported from Wokingham, England@virginmedia Well I would speak to a member of the team but always get the call cut short and I ask for a call back if the line goes dead. Twice yesterday ot happend Nd never got a phone call back
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Noice1 (@Noice113) reported from Finchampstead, England@virginmedia I am trying to cancel and on three occasions have asked for help my bills have gone up by 45% no explanation shame on you
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¥ (@AfroChuck87) reported from Basingstoke, EnglandJust spent 40 minutes being messed around with from @virginmedia to be then hung up on. Your customer service is atrocious!!!
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Kate (@katesj1983) reported from Wokingham, England@virginmedia It appears to be both..as both my WiFi and wired connections are being slow compared to usual
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Daniel Sherlock (@mcsherlocks) reported from Wokingham, England@virginmedia Internet down at the moment in Woking also yesterday. Checked with my neighbours also down so is system wide
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amy woodliffe (@amy_woodliffe) reported from Newbury, England@DaddyHoggy @virginmedia This is terrible!!!
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Simon Miller (@SimonMiller52) reported from Thatcham, England@virginmedia Hi yes I’ve done this numerous times and spoken to many people on chat and always been told I will get a call to discuss and I never hear back. I just want someone to look into why we cannot get it but it’s available on our road. Thanks
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Macsi (@mmaaccss) reported from Wokingham, England@CarolynBe @virginmedia Still not working for meeee :( Xx
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Tom Hogan (@TheTomothy) reported from Basingstoke, England@virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?
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Macsi (@mmaaccss) reported from Wokingham, EnglandWanted to watch YT on #VirginMedia to see TSMGO: Phantom of the Opera but dear it is down at the moment! Unacceptable!
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The HWC (@Hello_HWC) reported from Basingstoke, England@virginmedia Slow speed Constantly dropping service Not able to connect devices, TV and computers To be fair your engineer was the best bit! The rest was an absolute shambles. It’s all in a complaint I have through on your website to the resolution team...
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Dan 🇪🇺 #TitanUp (@AfroChuck87) reported from Basingstoke, England. Why have you hung up on be after being on hold after 40 minutes. Your customer service is an absolute disgrace. You should be ashamed. @virginmedia
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Alex George (@woodsa164) reported from Wokingham, England@virginmedia Not great, it never is really.
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Richard Conway (@richcon98) reported from Thatcham, England@virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!
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Callum Penny (@callum_penny) reported from Fleet, England@virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code
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Alex George (@woodsa164) reported from Wokingham, EnglandVirgin Media on Twitter right now: We are sorry about the outage and are working hard to fix the issue. CTRL+C, CTRL+V CTRL+V CTRL+V CTRL+V CTRL+V CTRL+V
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🇬🇧🔥 FIRE is awesome 😎 (@GrahamCompton) reported@CompoundingISA @MartinSLewis @ao Such short sighted customer service experience. I's like dealing with Virgin Media 10 years ago. I had to tell them 2-3 times that yes, I really did want to cancel. Thankfully, I was only on hold for a few minutes.
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A.Brown (@_DundeePerfect_) reported@robhinds @virginmedia I have never been told I need anything other than broadband.... even if do decide to have a home phone that now plugs right in to the router.
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Dan (@dannog_8) reportedRemind me again why I pay Virgin Media monthly for a service that works whenever it feels like it?
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James Durrant (@je_durrant) reportedI’ve had it with @virginmedia No service since 10 Jul and it won’t be fixed until 17 Aug. They can’t give me a 5G modem despite being joined with O2 and say I should be happy with the £10 p/d Ofcom comp; that doesn’t help me do work. £800 to cancel my contract, it’s a racket
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MugsyLeeds (@mugsyleeds) reported@virginmedia hi. Can you advise why my internet is so poor at 5 York House Leeds LS28 5DE?
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Jamaal (@Jamaal162) reported@jonoread @ajzxne They knew owned and run by the same company.. virgin media 02… literally just a subsidiary branded to capture a different market ie the ones who are smart enough to not pay 3 to 4x the amount for the same service
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Horatio Bullwinkle (@harryvek) reported@virginmedia Why do your customer services call me every day when I've told them I'm not interested in taking any more services than I already have. Just today I took a call and told them to stop calling me, no one answered on the other side and then just hung up, how rude !!!.
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christopher john (@chriscj1065) reported@virginmedia Could you please send me details to who i should log a complaint.
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Jan Hobbs (@CleanzineEditor) reported@virginmedia I've just sent a message & X told me there was a problem & my message would be saved. I'm hoping you receive it soon.
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John (@reversebrexit22) reported@virginmedia I have issues with my hub dropping out. I’ve done all of the checks and waited on the chat for 20 mins for a “customer support “ individual to drop off after 5 minutes because I didn’t respond with 10 seconds of him asking a question. I have screen shots as proof