Virgin Media Outage Report in Yateley, Hampshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Yateley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yateley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 17: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Yateley, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Reading, Aldershot, Guildford, Bracknell, Slough, Woking, Camberley, Basingstoke, Farnborough, Fleet, Egham and Godalming.
| City | Problem Type | Report Time |
|---|---|---|
 Fleet |
Internet | |
| Reading |
Wi-fi | |
| Reading |
Internet | |
| Aldershot |
Internet | |
| Guildford |
TV | |
| Bracknell |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Yateley, England
Latest outage, problems and issue reports in Yateley and nearby locations:
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Called yesterday PM: engineer tested the line, said there were network issues despite status page saying to the contrary. Was told you were fixing the issue but today is day 15 and no BB since ~15:30 yesterday. I have to go to the office, no choice. Poor/no BB = risk my health 🙁
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.
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Adrienne
(@adimarlow) reported
from
Camberley, England
Switched to @virginmedia broadband in Nov ‘20 and agreed to pay more per month than I was paying before just to get reliable broadband. Now I find myself never using the Wi-Fi at home and the kids having to use my phone data to complete school lessons and work as it is SO BAD 😡
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John Mitchell
(@LordConnaught) reported
from
Reading, England
Day 4 of trying to get hold of @virginmedia technical support. Quite incredibly I just got a phone call from their marketing team trying to offer me deals. I said I didn't want any deals, I just want my Tivo box replaced as its broken. The woman hung up on me. Disgraceful.
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?
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Linda Wroth ✯
(@sparklepixxie) reported
from
Egham, England
@virginmedia @virginhelp After waiting an hour & half on the phone!! Not even bothering to help us! .. You put us on hold 3 times then! Then you hang up!!! 🤬😤😡 ... Its disgusting! Loyalty means NOTHING!! #cancelling #BYE 👋🏻
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John Neilson
(@flyingjok) reported
from
Camberley, England
@ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Flexford, England
How do we resolve our internet problems if there’s no one at Virgin Media who’s willing to help, or speak with us??... please sort it out before our router finds a new home in the recycling bin.... @virginmedia why does it have to revert to shouting out loud on social media?...
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?
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Andrew Clemens
(@andrewclemens78) reported
from
Datchet, England
@SkiProJG Never had anywhere near what we are supposed to get and we are about to get a price hike soon to thank us for being a loyal customer. Can I get hold of anyone to discuss this at @virginmedia’s end? Can I f...!!
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John Mitchell
(@LordConnaught) reported
from
Reading, England
@virginmedia day three of sitting listening to your hold music unable to speak to anyone. My Tivo has gone pop. Any chance you can help please?
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Your web site is not very helpful really - apparently the fault will be rectified by 08.40 this morning. Understand technical problems arise but it’s surely much better to provide proactive updates rather than to react in receipt of complaints?
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact
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Bob Beveridge
(@BobBeveridge1) reported
from
Reading, England
@virginmedia Very poor service today - internet cut out at least three times, during separate on-line meetings -once at 9.50, once late morning, once mid afternoon. What was going wrong ? RG4 Area31
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@GuseensLV @virginmedia Ah man, I’m with ya. 350MB here was fab until 16 days ago. Been “OK” today, had a relatively stable connection but it never crept over 10MB and that was if I was lucky *sigh*
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia hey there - lost all connectivity at home suddenly this morning and can’t get through to any of your helpline numbers. Is there problem in GU15 3HY area. Can’t understand why 150 and external numbers are either not connecting or just showing as constantly unavailable
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quentin gunderson
(@join_the_Que) reported
from
Reading, England
@virginmedia is almost harder to leave than the EU! 3 days, 5 calls (4 hang ups!) Several wasted hours online.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Kirk
(@Kharsikar) reported
@MartinSLewis I am in a dilemma as I will be moving out in a few months due to house sale. Virgin Media will be increasing my price from £63.44 to £72.44 😱 They state I have until 9th March to cancel. House sale might not complete before then.
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Mark Hollis
(@HollisMark) reported
@WalkernBoro @virginmedia I renegotiated my contract down with them on Monday. Got an email Wednesday saying it was going up £9. ******* *****.
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Mark Hollis
(@HollisMark) reported
@WalkernBoro @virginmedia They'll put it down if she goes back on contract. I went from 36 to 66 at the end of the period, called them and said I wanted the same package cheaper or I was going to BT and they put it back down. Then up to 45 2 days later. Still cheaper than I can get elsewhere, but...
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Warren
(@Warren43869105) reported
@virginmedia @EAHelp is not being to play for over a day also @virginmedia fault? I think you need some better network engineers maybes Virgin could help you with that...
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Pavlovs Tortoise
(@PavlovsTortoise) reported
@JiffyRugby @BritishGas I remember an 18 month saga with Virgin Media after I had left my apartment. Tried every social media platform to contact them after hour long non answered phone calls. Eventually nearly broke down in tears when one of their legal team called to say they were sueing me..😬
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asan
(@asan_0_0_0) reported
@virginmedia I was told after Boxing Day that the problem will be solved on 5th of January … but it still there. Very unstable internet so I no longer be able to work at home. There was no internet again last night and this morning too.
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Danny O'Connor
(@Dannyoconnor430) reported
@Financial_Orbit @truemagic68 Hence why Virgin Media are being suddenly quite helpful in areas it hasn’t been available. Competition pushes down prices for consumers monopolies don’t.
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Alex eason
(@Alexeason18) reported
@MartinSLewis My virgin media has been garbage for almost a year, customer service is non existent ! My contract is up in April then am off, been a customer for years and years, no more... terrible service
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douglas kerr
(@douglas187k) reported
@virginmedia always buy a ****** wen u join big virgin chinese hotline ville cause thats all u get.swear dont join there murder.promise th world giv u a mare fiixing there lies they promised.terrible company an worse broadband.shame really
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Kyle Jones
(@KYL3JONEZ) reported
@virginmedia can you employ people that speak and understand English!!! Remind me what country we are in again? Hour and 15 minutes on the phone just to pay a bill. 😡🤬 @richardbranson your customer service is 💩.