Virgin Media Outage Report in Flexford, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Flexford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Flexford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Flexford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Aldershot, Farnborough, Woking, Walton-on-Thames, Weybridge, Guildford, Fleet, Addlestone, Godalming, Camberley, Crowthorne and Bracknell.
| City | Problem Type | Report Time |
|---|---|---|
 Aldershot |
Internet | |
| Aldershot |
Internet | |
| Farnborough |
Internet | |
| Woking |
Internet | |
| Walton-on-Thames |
Wi-fi | |
| Woking |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Flexford, England
Latest outage, problems and issue reports in Flexford and nearby locations:
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Chris C
(@a3racer) reported
from
Wokingham, England
@virginmedia is there a fix time for the Virgin TV issue in the GU21 area? It’s been down now for over 24 hours! Will my account be credited with money that I have paid for no service?
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.
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James McFadden 🎮
(@McFadden1985) reported
from
Camberley, England
My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣
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Tom
(@Tom38971529) reported
from
Wokingham, England
@virginmedia Well I would speak to a member of the team but always get the call cut short and I ask for a call back if the line goes dead. Twice yesterday ot happend Nd never got a phone call back
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia
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Philip Furlong
(@PhilipFurlong2) reported
from
Wokingham, England
@virginmedia They say it's company policy and as it's with IT they can no longer help! 1 week and no further forward.
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Natasha Gorrie
(@tashaj1984) reported
from
Farnborough, England
@virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process
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6thdr
(@6thDr) reported
from
Wokingham, England
Today I finally changed my phone. Goodbye #virginmedia #virginmobile never again shall I have such awful customer service service.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Send, England
@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
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Paul Austin
(@BagshotTwit) reported
from
Camberley, England
@virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia having problems with internet in GU14. Will this be resolved soon
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Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.
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Paul Austin
(@BagshotTwit) reported
from
Camberley, England
@virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!
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Alison Jane Wilson
(@AlisonJaneWilso) reported
from
Camberley, England
@virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !
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stevemason
(@EssarrMason) reported
from
Aldershot, England
@virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!
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Martyn Jones
(@TheonlyJonesy) reported
from
Fleet, England
@virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mandy priest
(@lakingsfan82) reported
@lisapoulton10 @virginmedia The sky TV guide on their website is updated you probably need to refresh the network settings so it recollects all the new info etc as sometimes the box doesn’t update everyday like it’s supposed to same with the virgin box’s at times
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Eddie Lindsay
(@EddieMemps) reported
@virginmedia Already did that spoke to one of your colleagues somewhere else in the world, assured me settings had been reconfigured. I am not a robot I am a loyal customer
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Theresa Oakley
(@TheresaOakley3) reported
@virginmedia Both to be honest, the TV is hard wired and ita constantly slow and crashes. WiFi is none existent 90% of the time.
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Theresa Oakley
(@TheresaOakley3) reported
@virginmedia Theres no serive issues, its constant and have had the same issues for months. Can this be looked into? And I won't be paying for the AJ fight, as from the video you cans ee we couldn't even watch it.
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Oban Chautard
(@ObanChautard) reported
@virginmedia Just shows a fix time , status01, then when it gets to the fix time , it’s delayed. Been 13 days . Surely you’re losing thousands of pounds having to compensate the whole area for 2 weeks? Every day there’s a fix time and it’s delayed . Every single day…
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ThatGuyBloke #JohnsonOut💙💙 #ToryOnTheTurn
(@THATGUYBLOKE) reported
@virginmedia just got me new? Media hub .3 Connection still dropping, unstable. Loads of your customers saying the same thing. Jeez.
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Miss IG Geek (she/her) 🏳️🌈
(@MissIG_Geek) reported
@virginmedia Specific issues: 1st technician did not log call for cable repair, customer support staff did not have latitude to break out of scripted process which (wrongly) assumed everything had been done correctly, cable repair was not notified to me, notes on my account were inadequate
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Rashed Karim
(@r_karim) reported
@virginmedia Felt Twitter be a more effective medium for relaying what happened. How can it be that a request from a new customer resulted in a disconnection of services of an existing customer? And why despite several calls, nothing was done until I could find the new customer to call Virgin
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Top 5s
(@MYST3RYME) reported
@virginmedia can't find anything for Virgin mobile UK, can you help? I have a Samsung Watch 5 Pro, and want to use my current SIM in the watch as an eSIM, how can I do this, if not yet, then when?
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Ghost
(@Raj_Beast) reported
@virginmedia Can someone please call me from Virgin Media ASAP. I am extremely annoyed and urgently need help. Thank you!