Virgin Media Outage Report in Bracknell, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Bracknell come from postal codes RG12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bracknell, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bracknell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Bracknell, England
The most recent Virgin Media outage reports came from the following cities: Reading, Aldershot, Slough, Chertsey, Camberley, Guildford, Farnborough, Bracknell, Woking, Uxbridge, Fleet, Weybridge and Addlestone.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Wi-fi | |
| Aldershot |
||
| Slough |
Internet | |
| Reading |
Internet | |
| Reading |
Internet | |
| Chertsey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bracknell, England
Latest outage, problems and issue reports in Bracknell and nearby locations:
-
Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.
-
derrick mulvana
(@nenevall) reported
from
Reading, England
@virginmedia @OfficialRandL reading festival, the virgin media mobile network is on its knees with no internet connection across most of the site.. sort it out.
-
Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice
-
Khurram Qayam
(@kqbrain) reported
from
Reading, England
We have issue with #HGVdrivers but why @virginmedia broadband had issues for the last few days in RG6 area. Pretty bad service. @Ofcom
-
Paul Collier
(@Pablocollier) reported
from
Wokingham, England
@virginmedia Patchy. And the weekends enquiry regarding possibly upgrading... Non existent service.
-
_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.
-
Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?
-
Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.
-
Daniel Sherlock
(@mcsherlocks) reported
from
Wokingham, England
@virginmedia Internet down at the moment in Woking also yesterday. Checked with my neighbours also down so is system wide
-
Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr
-
nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginhelp @VMO2News @virginmedia Hope they will . Last time when I did complaint have exactly same issue . Hope it is the hub not the people 🙄
-
Haider Al-Rekabi 🏴☠️
(@HaiderAlRekabi) reported
from
Reading, England
@virginmedia There is no problem in my area. My problem is specific to my account.
-
Ged Weston
(@gedweston) reported
from
Richings Park, England
0800 052 1251 calls from @virginmedia bordering on harassment. Tried to upgrade my package and they refuse to email details yet keep calling. The worst customer service! @SkyUK
-
Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!
-
GoldyMcGoldface
(@Goldy73) reported
from
Farnborough, England
@virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so
-
Paul Collier
(@Pablocollier) reported
from
Wokingham, England
@virginmedia Sorry but no. If you can't monitor your own service provision why should I ?
-
Khurram Qayam
(@kqbrain) reported
from
Reading, England
@virginmedia It's always the same response. No service impacting issues reported. However, the service is pretty bad. Wondering if @virginmedia network is capable of handling traffic or deliberately doing throttling. @Ofcom
-
leo smith
(@leosmudgersmith) reported
from
Iver, England
@virginmedia nice service guys cut me off on wrong date should I cut off my direct debit on the wrong day shocking service
-
Khurram Qayam
(@kqbrain) reported
from
Reading, England
Another day of bad experience with @virginmedia broadband service in RG6 area. Buffering on streaming service, no video calls possible on Skype and WhatsApp. Seriously thinking of switching to @bt_uk
-
Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Alex Bann
(@alex_bann) reported
from
Birmingham, England
@virginmedia New V6 box (less than a month old) alternates between flashing red & white lights. Tried to reset using your help guide - still not working. How do I sort this out? #childreninthehouse
-
Docsworld
(@Docsworld2) reported
@virginmedia I’ve done this multiple times. Always says no problem. I don’t believe this.
-
Rob Quickenden
(@rquickenden) reported
@virginmedia Just need a retest on the system.. We have this horid splitter thing that the engineer installed last year that I have to keep powering off and on but signal for TV seems very weak
-
BeeCherry
(@HaresFurGlaze) reported
@virginmedia We've resolved it but we're going to reconsider whether Virgin is the supplier we want to use for him as your response, for a company of your size, was poor.
-
Nads🦋
(@fakirbhai_nadia) reported
@virginmedia (continued) · £25 per visit and only paid me for one on my next bill. @richardbranson you know how to count youre a billionaire surely you know how to credit a customer account accordingly to your own policy.
-
Phil Lewis
(@Pilpoh) reported
@virginmedia just been on the phone with your pre-installation team. After explaining that the engineers failed to turn up 17 days in a row even know we were told they would be with us each day, after 30mins on hold they hung up. Shockingly bad customer service.
-
Tracy Banks
(@mabanks89) reported
@virginmedia please please please fix my tv service!!!
-
Julian Stockton
(@julianstockton) reported
@_VixxyPixie_ @virginmedia There's still problems in St Neots. We have no internet or TV. Can you advise @virginmedia ? #virginmediadown
-
🦍
(@fxckVARx2) reported
@virginmedia your wifi is absolutely ******* terrible sometimes. Upgraded the speed of my wifi and use wifi 6 routers and your wifi just switches off randomly. I’m trying to play some Nuk3towk 24/7 and it switches off for fun. SORT IT OUT
-
Julian Armstrong
(@Brasfort49) reported
@virginmedia Thank you. I am sure your colleagues will be doing just that. What long-suffering customers are left with is the feeling of a company which allows its kit to degrade to the point where it breaks down and then spends effort to repair it. Anticipation/timely replacement it ain’t