Virgin Media Outage Report in Burnham, Buckinghamshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burnham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burnham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Burnham, Buckinghamshire, England
The most recent Virgin Media outage reports came from the following cities: London, Slough, Ruislip, Watford, Feltham, Bracknell, Uxbridge, Chertsey, Walton-on-Thames, Chesham, Weybridge, Amersham, Chinnor, Hayes and Addlestone.
| City | Problem Type | Report Time |
|---|---|---|
 London |
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| Slough |
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| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Burnham, England
Latest outage, problems and issue reports in Burnham and nearby locations:
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
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Cal 🇬🇧 🦁🏁
(@ska_qpr) reported
from
Taplow, England
.@virginmedia £75 a month and you can't provide any Internet, phone line nor television. Nearly 12 hours and counting.... Never had this problem with @SkyUK
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
Broadband service improved, good speed and customer service follow-up. Thank you @virginmedia much improved service.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
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DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia No COM number. Email from resolution team saying sorry got a complaint. The guy I spoke to yesterday chasing up the complaint was dreadful. Put me on hold for 30mins of a 45min call. Ended up by saying the person handling this will call me. Clearly wanted to get rid of me.
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DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia So basically your as pointless and useless as the agent I spoke to yesterday. You've listened to my complaint and not moved it on or helped. You've asked me to contact them AGAIN. why did u bother asking me for all the info. Total pointless exercise. Very disappointing.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
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Nick Anstead
(@NickAnstead) reported
from
London, England
Predictably depressing experience calling @virginmedia to cancel contract this afternoon. *On hold for several mins. * Offered £2 off contract monthly by automated answer phone message when I navigate through phone menus saying I want to leave. Say no on touchpad.
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James
(@InflightJames) reported
from
Wokingham, England
Absolute SHIT customer service from @virginmedia today. Due have an iPhone delivered yet “for some reason” it was cancelled. Thanks for that.
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Rob Barnes
(@RobbarnesModel) reported
from
Watford, England
@virginmedia probably the worst customer service going 👎🏻
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AndyWilcock
(@AndyStamford) reported
from
Hillingdon, England
@virginmedia ... lost all TV, Broadband and Telephone in UB10 8SJ... your operative said it would be intermittent until 30th September!!!!_- Been down over an hour now and my wife and I are trying to run a business... and it’s all in the cloud!
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AndyWilcock
(@AndyStamford) reported
from
Hillingdon, England
@virginmedia ... lost all TV, Broadband and Telephone in UB10 8SJ... your operative said it would be intermittent until 30th September!!!!_- Been down over an hour now and my wife and I are trying to run a business... and it’s all in the cloud!
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
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Robert Berning
(@Robert_Berning) reported
from
Spelthorne District, England
@virginmedia your broadband is useless. Your customer service is non-existent and your product is a joke.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system
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DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia My new price would be cheaper. All brilliant. I then rec'd an email to say thanks for the changes to the package and I've had things removed. I asked on 3 occasions that was anything changing, agent said 100% no! Totally lied too. Very poor. Please explain how this is acceptable
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DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia I used your on line option of raising a complaint as the previous call took 30mins. Could handle another long call. Nothing has happened so chased it up yesterday. 45min call and nothing resolved. Agent just said someone will call me today. So far no call.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TT
(@Trev_Tang31) reported
@virginmedia no broadband or Wi-Fi in Reigate/Redhill area for almost 24hrs. States issue to be fixed today at 15:00hrs. Still not working!!!! Customer service number called and next to useless response. So when is the technicians going to fix it???
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Richie
(@plzuninstall) reported
@virginmedia Hopefully you can help. I raised a case a month ago but haven't heard anything. Trying to get my email from an old account deleted so I can reuse it for my new Virgin service.
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martin brandmeier
(@smartybrand) reported
@virginmedia Installation was meant to take place on 29-apr then without reason the date changed to 12 May. Pre-installation work outside our property was mean to to happen yesterday, but no one turned up. Dealing with your call centre is near impossible. Please can someone call me to cancel
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Red
(@kureachan80) reported
@virginmedia Your company has turned off phone service to a 75yo to force her to move early to fibre! Disgusting behaviour! Your staff promised to turn her phone back on today but havent. Staff on phone have no clue, refuse to sort it, promised a call back in 2hrs #waiting
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Brian Barlow
(@SZissou77) reported
@virginmedia can you help me with my name being incorrect on new account setup?
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Trish Holder
(@trish_holder) reported
@virginmedia please help me! I’ve been trying to speak to someone about leaving and having been on hold for an hour today and an hour Weds eve, I’ve been cut off. I need to talk to someone to sort this, can you help please?
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Charlotte Higgins*
(@misshiggins1986) reported
@virginmedia trying to cancel my broadband with you, been on hold for 40 minutes still not through to a human being. Can you provide a link where I can cancel online? I don't want to upgrade/renew contract, purely want to cancel.
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Katie Bennett-Davies
(@kbennettdavies) reported
@virginmedia my husband waited for 40 mins on phone to cancel our broadband. He was then told we can only cancel exactly one month before the end of contract to the day so we'd have to phone again in a week. Is there an easier way? Don't want to wait in another 40min queue.
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Lou
(@luigi_kirky) reported
@virginmedia i spent an hour on hold yesterday, rang back today & chose the option to be text, I followed the link sent and it didn’t exist!! I have been waiting on someone to help me via WhatsApp for 3hrs!!! Completely unacceptable!! I just want to cancel my broadband!!!
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CJ
(@CJ60349366) reported
@virginmedia No other device is having a issue and PS4 is connected via wifi ( I pay £50+ for PS4 online) so you can understand why I’m frustrated