Virgin Media Outage Report in Ashford, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 04: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ashford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Finchley, London, Wandsworth, Ealing, Chertsey, Feltham, Acton, Slough, Hayes, Fulham, Wembley, Hendon, Hampstead, Hounslow and Ruislip.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Finchley |
Internet | |
| London |
Internet | |
| Wandsworth |
TV | |
| London |
Internet | |
| Wandsworth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ashford, England
Latest outage, problems and issue reports in Ashford and nearby locations:
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Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
@virginmedia It's the first time for the cabinet but multiple times for the sh## service
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Jonathon Lisseman
(@Jonathon73) reported
from
Richmond, England
@virginmedia I cannot believe the audacity of your adverts. We live in Twickenham and have regretted every day since we switched from Sky. (Even though they were robbing us for 11 years loyalty). We would happily pay overpriced sky for absolutely substandard virgin service.
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Jonathan Kelly
(@JKBartsHeart) reported
from
Kensington, England
@TheMichaelMoran @virginmedia I know, not as regular but I get issues + creative billing. But they ring every week to up sell. I just need to get my arse in gear & switch
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John Briggs
(@JohnJohnb471) reported
from
London, England
Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia This is not customer service. It's inertia selling. I have to call you, fill in forms etc for a problem you created. You have all of my details. I want you to contact me.
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Dave Mauger
(@DaveMauger) reported
from
Wandsworth, England
@virginmedia Thanks. No known issue in the area according to your site. I'm now able to sign it, but your website keeps freezing when I try to run a test.
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SDM
(@StevenMcFarlan4) reported
from
Wandsworth, England
@virginmedia your app and customer service are absolutely dreadful. Been going round in circles with captcha for 20 minutes, the ‘forgot your password’ link doesn’t work, and nobody replies on the online chat!!! 🤬
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anne hill
(@gorgeousuk) reported
from
London, England
...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.
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Bhamini Lynn
(@BhaminiLynn) reported
from
Slough, England
@virginmedia not impressed that you have taken the internet down for @PioneerEduTrust and the schools in it for something that was your fault!
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Chi Lord
(@RevdChi) reported
from
Hillingdon, England
So disappointed with my phone call with @virginmedia customer service team trying to rip me off. Needless to say that I’ll be ending my subscription with them. #worstever
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.
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ThatVince
(@ThatVinceS) reported
from
Wandsworth, England
@virginmedia I have just talked with your support team and it was a failure. In my personal opinion your returning router service is a * fraud. No worries at all, forget the router.
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Monroe
(@MonroeJoe) reported
from
Kensington, England
@virginmedia Doesn’t say there’s any problems in the area, all connections are tight, power supply connected, but I’ve got all green lights on my router and no internet at all
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Paul and Sir Fluffy Watson
(@Praeceps69) reported
from
Hounslow, England
@virginmedia I'm already a customer. I was considering moving up north, until I found out that nearly all the areas I want to move to have no virgin broadband. So I am stuck where I am.
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.
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Johnny Daukes
(@jdaukes) reported
from
Brentford, England
@virginmedia It’s down. Expected fix by 16:00.
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service
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Nicola Fish
(@Nicolanoodle) reported
from
Kingston upon Thames, England
@virginmedia I totally agree. Sadly it doesn’t seem that easy. I repeated at least 5 times ‘I’d just want to cancel my account’ to no avail.
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Richard Howell
(@richardhowell20) reported
from
Spelthorne District, England
So, @virginmedia, I’ve struggled with you poor hub for 18 months, then had to spend £200 on an intelligent Wi-Fi hub for you to bring and intelligent hub as you’ve identified this as a problem! #poordeal
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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sheps.eth
(@nicsheppard) reported
@virginmedia how can I speak to someone about my poor internet? Great speeds to the Hub 4 and WiFi in the same room, then 3Mbps down 16 up in the next room (I have the 1Gb package). Customer service phone number just sends me a text 🙄
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Giles Williams
(@gilesscott62) reported
@virginmedia 87 year old mother in law with accessibility issues and hard of hearing is totally bewildered and upset thinking she is in some way responsible
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Tigz
(@RealTigz) reported
@virginmedia My business doesn’t work at all, I am sick to death of trying to get help from your support team when it just results in the same answer every time. My business line has been useless this past month
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Tigz
(@RealTigz) reported
@virginmedia Same question again, it’s wired I have restarted multiple times I have tried different Ethernet cables, I have had mechanics come out and change things, new hubs. I have also tried the 3rd party router with a modem mode and returned it because the issue is the exact same.
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Matt
(@SiiRToYou) reported
@virginmedia Hey! I've been having issues with my broadband for months now and your automated service keeps telling me it's fine. I can't find a phone number to talk to a real person about my issue, could I get some help?
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bonkers
(@9dartfinis) reported
@virginmedia I was told early December by head office on the phone that it would be paid when the issue was fixed. I presume the call was recoded because he told me it was.
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Phil Langdon
(@Phil_Langdon) reported
@virginmedia @libertyglobal it’s such a shame Virgin media offer such a poor and shameless service. I have spent many many hours trying to sort an issue. Only today someone actually raised a complaint. Now I have to wait 5 days.
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Giles Williams
(@gilesscott62) reported
@virginmedia You are the third or fourth VM employee to ask me the customer that question. No the phone has not been changed over. I feel this is Groundhog Day.
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MKN
(@MKN985) reported
@virginmedia As there is not an email address to write to, I attempted to access the complaint form via their online account but this is still registered to their partner’s old email address.
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Adam Poole
(@APoole_1881) reported
@virginmedia any idea when the TV issues in the SO51 area will be sorted out? Recordings are unwatchable and so is rewinding live TV. Keep checking the service status and it just says 12pm the next day every time I check