Virgin Media Outage Report in Ashford, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Ashford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Slough, Ealing, Acton, Ashtead, Cobham, Hampstead, Wandsworth, Surbiton, Finchley, Hendon, Hounslow, Northolt, Colindale and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Slough |
Wi-fi | |
| London |
Internet | |
| Ealing |
Internet | |
| Acton |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Ashford, England
Latest outage, problems and issue reports in Ashford and nearby locations:
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Andy Stables
(@ansta1808) reported
from
Kingston upon Thames, England
@virginmedia still waiting for my call back..... no service in 55 hours... manager calling me in 30 mins 100 minutes ago..🙄 #service #virginmedia
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
Love this, just called up @virginmedia to tell them I am leaving and they are too busy to take the call!! 🤔 that’s how you keep a customer.
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia No known issues in the area!
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baffled bint ..
(@Marshall5Sharon) reported
from
Kensington, England
Oh great... virgin media is down... again
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mark palmer
(@MaverickMark) reported
from
London, England
@virginmedia over 2 years of daily intermittent broadband caused by you and hidden - I can’t get a fix. Now tv box and router both don’t work. 3 hours wasted on phone, 3 dropped calls and sorry doesn’t cut it.
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I am a Penguin 🐧
(@TheMrsNatG) reported
from
London, England
@virginmedia Checked this already. No issues, has been days.
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Ciaran McNulty
(@CiaranMcNulty) reported
from
Wandsworth, England
The guy from @virginmedia fixed my network and I’m getting the >100Mbit I pay for. I’d forgotten what good internet was like!
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(((Jon Benjamin)))
(@JonBenjamin19) reported
from
Wandsworth, England
I’ve had nothing but excellent service from @virginmedia for months.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Currently I have just moved house hence not following this all up. But I really will take you to court just not yet. Got more important things to do first. Crap customer service and no response from complaints.
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Gail Yeats
(@gizmopusskin) reported
from
Hillingdon, England
@SagaUK you obviously don’t care about my holiday and assume that anyone who goes with saga will put up with appalling service as wont be young enough or tech savvy enough to use social media. So far, worst holiday of my life - no problems with Virgin or Wendy Wu. Just with Saga
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Why don’t you look back at the timeline and link connected to my twitter account. You will find all the complaint numbers and issues. Fed up repeating my ******* self
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia It’s still not working!
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia My aim is to take you to small claims court as you DO NOT respond except on Twitter to them tell me - oh you need to do this on line and some responses take longer than 28days. You are just a poor company with contempt for customers even when we ‘follow’ your requests
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia I have gone to your on line complaint form and completed it back in Jan. You are a disgrace of a company as you cannot even be bothered to follow your own rules. I have now complained to Fisac regarding all this.
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia Thanks sorted mums out, trying to sort my new packge out but the customer service is appalling and being a longtime customer means nothing at #virginmedia they are unable to offer me anything. Not impressed at all, especially when the whole family is on #virginmobile 😡
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James D. Enfield
(@iamjdenfield) reported
from
Ealing, England
@virginmedia are the worst company I've ever had the misfortune of dealing with, spent 2 weeks waiting for a reply they told me would take 2 days, rude customer service just cut you off, avoid at all costs
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
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Andy Stables
(@ansta1808) reported
from
Kingston upon Thames, England
@virginmedia you contacted me to replace my TiVo box... you did this on Thursday,it didn’t work, I called up, no resolution, I waited 48 hours... called again, still no resolution.... was told I had to wait 5 business days... manager going to call in 30 mins...90 mins🙄 #service
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Jo Marion Pauline
(@Lindor1306) reported
from
London, England
@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!
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Conor Reid ⚒️
(@CnR452) reported
from
Brentford, England
@virginmedia Yes even with a wired connection anyone with Virgin in my area has been having this problem around 9.30pm your WiFi dies and doesn't start working again till about half 1/2 in the morning which isn't acceptable.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Renton
(@DepGSuptWLancs) reported
@virginmedia Ok today but what is there a problem in PR6 7DR?
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Taylor
(@taylorcowlin) reported
@virginmedia This link doesn’t help me at all I’ve been through all that... plus it doesn’t let me book visits? I’m not sure about replacing equipment I need a technician to come and have a look to see what the problem is.
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Rachel Lily-May
(@djmominlaw) reported
@virginmedia My wifi is terrible and has been for months!!! Tried everything except talking to a person (that's a joke!) So desperate I'm tagging @richardbranson ! Fed up, I was warned they were rubbish. HELP!
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Lois Royle
(@Lois_Royle) reported
@virginmedia having trouble setting up our new WiFi broadband. Please can you help? Been on hold for 25 minutes now after being told it would be no longer than 3 minutes. Thanks.
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Lauren Blair♥
(@lilmissymoo90) reported
@virginmedia can I speak to an actually person before I just cancel my direct debit and you can chase me for the unpaid bills sick of the automated phone line telling me their is not problem hanging up I’m not just calling for the crack !! Pissed of isn’t the word for it
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Paul Wayne
(@Waynebe66) reported
@virginmedia It came on but it’s down again #virginmediadown
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Jody Medland
(@jodymedland) reported
It's a first world problem, but I'm so fed up with the customer service from @virginmedia. Hours wasted at a time to get through to someone to "fix" the problems on my account, only to have to do it all over again a month later. Shocking, infuriating, and just not good enough.
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Jodie
(@Jodie81327890) reported
@virginmedia It’s not changing prices I have an issue with, it’s that you agree cheaper deals with people I know. It’s not transparent. And you’ve locked me into a years contract as I’m two weeks outside of your 30 day notice period. Some humanity would help given we’re in a pandemic.
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Dave Martin
(@dmartinwriter) reported
@virginmedia Okay, I’m going to have to take that on trust then, John, as the text service, like most of Virgin’s services, is nothing but painful to use. I appreciate your reassurance and will wait to see if any communications are forthcoming. Thank you.
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Jan_L_Piper
(@1janpiper) reported
@virginmedia your technical helpline is absolutely useless. Been without internet for 3 days now. My connection was fine until they upped my speed and said I have to have a new wifi modem. Now a constant intermittent problem they cant fix. Said to download app to claim