Virgin Media Outage Report in Ashford, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ashford, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Ealing, Ruislip, Pinner, Slough, Harrow, Finchley, Wembley, Hendon, Leatherhead, Golders Green, Acton, Twickenham, Walton-on-Thames and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Phone | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Ashford, England
Latest outage, problems and issue reports in Ashford and nearby locations:
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please
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Chris Green
(@chrisgreen) reported
from
Hammersmith, England
@virginmedia Try actually looking at your previous comms on Twitter with someone before making such an inappropriate and unhelpful response! At the end of the day, if you are not going to help, why are you here?
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kaley 🏁
(@kayldavenport) reported
from
Wandsworth, England
virgin media I WOULD LIKE TO WATCH THE FOOTBALL, sort it out! internet is awful 🥲🥲🥲
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Steve Towner
(@Steve_Towner) reported
from
Iver Heath, England
Just moved house, @virginmedia are the worst to deal with. Waste of space. Gave them plenty of notice. Supposed to connect day after moving. Failed, want another 3 weeks. Refuse to help. What am I supposed to do?
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Allan Symptomatic
(@neebone) reported
from
Richmond, England
@virginmedia hi is there a problem in TW10? I've checked the status page but it says no problems (tho it never says there are problems unless it's a national outage). TV has interference and broadband keeps dropping. I've done all the reboot procedures as usual.
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Christine
(@LiveArtLondon) reported
from
Eton Wick, England
TERRIBLE timing @virginmedia! No internet and down till tomorrow!!!?!?!?!?!
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Luke
(@Mister_Luke_K) reported
from
Merton, England
@jaykayred @virginmedia Your never get loyalty off them I was lucky enough to move to sky and to be fair they are pretty good at looking after customers
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Alex Taylor
(@ART_67) reported
from
Wandsworth, England
@virginmedia Hi, please can you provide advance notice when you are making service repairs. We had a video interview and WFH today and it is really inconvenient.
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kaley 🏁
(@kayldavenport) reported
from
Wandsworth, England
im missing all of this bloody game @virginmedia SW17 service is DISGUSTING
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Allan Symptomatic
(@neebone) reported
from
Richmond, England
@virginmedia But it's meant to be in modem mode. I have it plugged into my own wi-fi mesh so I can access internet across the flat. I've plugged things directly into the eth port on it and still get choppy internet. Also the TV problem is still a problem
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Chris Green
(@chrisgreen) reported
from
Hillingdon, England
It’s now 23 days since I suffered a total loss of all @virginmedia services. Virgin Media has done NOTHING to repair it, provided ZERO proactive updates, LIED repeatedly to me about when it will fix things, I’ve spent 7hrs & 53mins on the phone chasing for information #epicfail
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Oliver Pusey
(@OliverPusey) reported
from
Kingston upon Thames, England
@virginmedia No internet this morning, but according to your status page, there isn’t anything wrong. We know it isn’t just us and our whole street is out. Really wonder why we bother with Virgin, your reliability is shocking and your service is horrendous.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….
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Chris Green
(@chrisgreen) reported
from
Hammersmith, England
@virginmedia You know full well that a broken drop cable (which you already know is the issue from the last time you unhelpfully responded) won’t be shown on your service status page. For crying out loud! Your cut-and-paste response is both disrespectful and of no use whatsoever! #epicfail
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Claire Newton
(@c_vanadium0509) reported
from
London, England
@virginmedia any updates on the outage in SE London? What is the eta for resolution?
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jackie wilkin
(@jaykayred) reported
from
Merton, England
Why don’t companies offer deals for long standing customers not just new? Been with @virginmedia for 25+ years, started back when it was Telewest; want to downgrade, deal I am looking at is £37 for new customers, same package for me is £69. Where is customer loyalty rewarded?
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
No service during work hours? You … useless things. @virginmedia #virginmedia #useless
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Changed it from 21/7 so I’m afraid it’s just appalling service and no one gives a damn..@Richard should be ashamed of the complete mask of empathy and service from @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hugh Baillie-Lane
(@BaillieHugh) reported
@virginmedia Hi John, i’ve done this several times in the last few days. It showed an issue yesterday that was apparently fixed and now I cannot book an engineer to come and check. What now? This is an absolute farce. I am going round and round.
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Edson
(@leftcheats) reported
@virginmedia Hi, my new Hub along with my new service was due last Saturday. I’ve received no communication around why this never happened. Calls and messages to yourself have still left me with zero update on the situation. Please advise.
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Mark
(@marksanders66) reported
As anyone got issues with virgin media in the B45 area or around there
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mycombs
(@mikeholmes147) reported
@virginmedia Perhaps you should learn to run the service we pay you for properly before you start devoting time to running raffles
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DCTrojan
(@DCTrojan) reported
@virginmedia I'm getting emails about one of your customer's accounts b/c someone plainly entered the wrong email address; your website help bot can't cope, can I DM to get this sorted out? (latest email was about direct debit issues)
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Josephine Tapper
(@TapperJosephine) reported
@virginmedia Hi. Broadband totally unreliable for the last 3 days. London SE15. I gather I’m not alone. Deadlines looming and I don’t have time to spend ages waiting for call centre. How do I log so days without service refunded? Thanks for your help.
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darren steale
(@LadBibleGaming) reported
@virginmedia ok i call them but i dont no how the call works cos they just tell me i taking the mickey out of it but i dont no what they mean i just want to fix the telly but they hanging up do u think there are other option for me cos they dont like me on that phones
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Vim Patel 🏆🏆🏆🏆🏆🏆
(@VimPatel6) reported
@bosscat02 @virginmedia Go to BT bro...i had the same issues...there rubbish
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GurdevB
(@bosscat02) reported
I've been a Virgin bband customer for 12 years. Never had a complaint. They changed my wifi router in Sept and I've had many intermittent issues. The customer service has been ******* appalling. My contract is up in Jan; Im gone. Any suggestions of a good provider? @virginmedia
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ritch
(@ritchiedrama) reported
@virginmedia yes but its useless, one minute it says theres a problem, next not. boring. the entire of social media should show you there is a problem.