Virgin Media Outage Report in Weybridge, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Weybridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weybridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 10: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Weybridge, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Ealing, Slough, Hampton, Kensington, Twickenham, Acton, Feltham, Walton-on-Thames, Hounslow, Brentford, Chertsey, Fulham, Guildford and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Feltham |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Ealing |
Total Blackout | |
| Slough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Weybridge, England
Latest outage, problems and issue reports in Weybridge and nearby locations:
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
-
Umar Shareef
(@umar1s) reported
from
Southall, England
@virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!(2/2)
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
-
Nick
(@alfredbulbasaur) reported
from
Kingston upon Thames, England
@virginmedia they said "I wish I could help however, being from Technical message team we do not have the access to check bills or package change"
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
-
Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Hounslow, England
@virginmedia I'd rate as top 5 worst #CustomerService #CustomerExperience ever. I wish I never left Sky.
-
Kevin Blaker
(@kev_blaker) reported
from
Banstead, England
@virginmedia how stupid are you, said I would leave 5 months ago, so retentions offered me a new deal until May 2020, so agreed £82 a month, 5 Months later still paying over £100 and every month I call and get told we will sort it, think I should just go to @sky #hopeless
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system
-
Nick
(@alfredbulbasaur) reported
from
Kingston upon Thames, England
@virginmedia I'll call later about my issue but figured I'd let someone know about the messaging issue, just in case no-one else has
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
-
DanWot
(@danwot) reported
from
West Molesey, England
@virginmedia Not enough though to proactively get someone to call me to help me. Just to reply to the message. Well done John. Fantastic customer experience for me! #virginmedia #shamblescustomerservices
-
Imran ®
(@The_Photographr) reported
from
Southall, England
@britpakgirl @virginmedia I had issues with them earlier this year when working from home. Two days without access. Had to resort to sitting in a coffee shop to try and get work done.
-
Ricxrules
(@Ricxrules) reported
from
Wandsworth, England
@virginmedia Buyer be ware... virgin lies and also have selective memory .. can’t wait to end this contract ... will never buy from you even if you were the cheapest .... #badsupplier #london #unprofessional
-
Umar Shareef
(@umar1s) reported
from
Southall, England
@virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!
-
steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
-
zzkhan
(@ZZK963) reported
from
Hounslow, England
@virginmedia Still no@broadband service after following troubleshoot steps. Please get your sh*t together.
-
LewisJHulatt
(@lewis_hulatt) reported
from
Guildford, England
@virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.
-
Kamal Singh ツ
(@KamalSingh_28) reported
from
Kingston upon Thames, England
@SkyHelpTeam WORST company I have ever signed upto in my life. Made a bad decision to leave @virginmedia and it's time sky own up they messed up and dodge all of my calls and complaints and when asked for a final letter so I can complain to @Ofcom they refuse too.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Cindy
(@cindyscribbler) reported
@virginmedia I rang to sort out my delayed installation rebate, then I sent a lengthy message via your /help page to complain about that call. Neither has resulted in a reply or a 12 days credit on my bill. Please help!
-
neoshaboy
(@neoshaboy) reported
@derrickca @virginmedia My Netflix is very slow here in AZ
-
👨🦯
(@yapmayavvv) reported
@virginmedia my contract is ending so the price will go double. I asked them for offers or else I will cancel. someone connected today i asked them about an upgrade I saw and boom I am being transferred again? I did the upgrade anyways since I can’t ask it to anyone and it said £32 per month+
-
Bob_Helpful
(@Bob_Helpful) reported
Some of the most staggeringly terrible service that I have ever experienced from @virginmedia. Hours wasted this week trying to change my package, 3 times they’ve messed me around. £1400 a year for this? Shocking. Hello @skytv! #virginmedia
-
Saeran the Wanderer 💙🇺🇦
(@Searan15) reported
@virginmedia It's been a few weeks I think. When I use the virgin app, it says 12 of my devices have "WIFI Interference" even though some of those are only 1m or less from the router. Having issues with both Netflix and Amazon prime on my smart TV too.
-
Tuggah
(@Tuggah4) reported
@alicemartinvo @virginmedia how ironic that the issue page is having issues
-
Pvr
(@Popsvanrie) reported
@virginmedia It's has taken three days of trying to cancel virgin media . On your whats app from 7am till 7pm and three days of just says connecting
-
Bob_Helpful
(@Bob_Helpful) reported
@virginmedia Been a customer for 5 plus years, spending well over £1000 a year. The level of service has never been great but has now reached a point where the broadband speed just doesn’t make up for how horrendous having any interactions with your company is
-
Lium Jones
(@LiumJones) reported
@virginmedia Well I would like my upgraded package to activate. And your customer service to just be able to do their jobs properly tbh.
-
maricar tiangco
(@kikaikakai) reported
@virginmedia Yes and it says no broadband issue but not okay since morning. And it happens every 12:30 - 1:30 am almost every day