Virgin Media Outage Report in Weybridge, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Weybridge come from postal codes KT13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Weybridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Weybridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 08: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Weybridge, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Ealing, Hammersmith, Kensington, Merton, Slough, Ashtead, Fulham, West Molesey, Southall, Sutton, Brentford, Leatherhead, Hayes and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Wi-fi | |
| Ealing |
||
| London |
Internet | |
| Hammersmith |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Weybridge, England
Latest outage, problems and issue reports in Weybridge and nearby locations:
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alison homewood
(@alisonwonder2) reported
from
Ealing, England
@virginmedia a third tweet to try to get you to ask me to DM you to talk about my COMPLAINT. And all I get is a bot feedback survey which takes me 10 mins but never bears fruit.
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Indra
(@indra_och) reported
from
Ealing, England
Hi @virginmedia @vmbusiness our wifi has been acting weird since yesterday morning. We have restarted the modem quite a few times but the connection is still quite unstable. Could you have a look?
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia I get between 0.5 and 5MBPs rather the 100 quoted. I’m ready to leave unless you can arrange someone to fix it.
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?
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Mads Banda
(@MadsRB21) reported
from
Ealing, England
@virginmedia is the ******* worst! Don’t care what anyone there so called “customer service” is ******* atrocious
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Cordell Campbell
(@cordellcampbell) reported
from
Kensington, England
@virginmedia second time this week, an outage in W8. Get it together
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Stuart Zissman
(@stu_ziss) reported
from
Fairlands, England
@virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s
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Tim Lund
(@TimLundSE26) reported
from
London, England
@AnyaMartin8 @virginmedia You've never been a @TalkTalk customer?
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lewis genney
(@lewisgenney) reported
from
Kensington, England
@vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice
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Dr Nick
(@czar_nik) reported
from
London, England
.@virginmedia it's now 9 hours plus and still no response. Rubbish service as usual from Virgin
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Eddie Seber
(@turboeddie08) reported
from
London, England
Virgin TV GO app down @virginmedia
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Sarah Elizabeth Cox
(@spookyjulie) reported
from
London, England
@CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)
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Martyn Best
(@martynbest) reported
from
Esher, England
@virginmedia what is going on? Can’t get through on the phone and online says can’t change online. Waiting 3 days for an added service. #awfulservice
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alison homewood
(@alisonwonder2) reported
from
Ealing, England
@virginmedia At our dinner party last night you were voted the company with the worst customer service. Six months trying to get in contact. I WANT A HUB 3!!
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Dr Nick
(@czar_nik) reported
from
London, England
@virginmedia hello, our Internet has been down for over 4 hours now in Barking. Is there any update on this or when we can expect to have functional Internet back? Its not the first time this has happened and we're reaching the end of our tether!
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annwyllie
(@annwyllie) reported
from
Richmond, England
@virginmedia Phone not working. Just tried calling virgin from mobile- lines now closed and cut off. For a comms company the communication is useless. No broadband and no landline all afternoon.
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Craig Strong
(@craigstrong) reported
from
Richmond, England
@Moonsushi @virginmedia Yes ours is down at the moment and the status page isn’t even working
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sheila hetherington
(@sheewa) reported
from
Epsom and Ewell District, England
@virginmedia your service is crap todsy i hsvd spent 5 Hours on the phone tryi g to get x 2 cables replaced for the new hub u sent me They were missing from the box ! When it arrived! Your Cuztomer sdrvicd is the worst in the world!
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia I had a letter saying work was being done on 26th August and may effect broadband but since then the internet keeps going down intermittently throughout day ? No issues listed online can you check if work still being done as I am wfh post code SE39lr
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Professor Sue Black OBE Keynote Speaker
(@Dr_Black) reported
from
Kingston upon Thames, England
@leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adrian Gibson
(@adrianpgibson) reported
@lemonfreshrob @virginmedia Mine has been down all morning too in SE24
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Laura Moon
(@MoonstarDesign) reported
@SuziGuy @virginmedia @tommyboyffc To save people’s time; they don’t pay compensation until you’ve had an outage for two full days after reporting the outage to them! That would be easier than posting a link for those who can’t access your site cos they have no internet!!
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia hi are you having problems in NE34? Our TV has been down since around 10.45am with error code V53. Can’t check service status online as your site appears to be unavailable.
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Ally 🇪🇺🏳️🌈🌍
(@1896abcd) reported
@virginmedia Was thinking of changing service provider due to your extortionate charges anyway. Cheers 🍻
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Sharon Findlay
(@SharonFindlay13) reported
@xems22x @Seons_Le @virginmedia It’s electronics they break and go down sometimes just like power, gas, lighting etc so not sure why you would hold them to a different standard oh and also it’s in the contract you willingly accepted without reading it clearly oh and FYI all tv and internet services are the same
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Detox
(@Detox1993) reported
@MitchM77 @Deejshep @virginmedia There website is having issues but that's not your internet
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Calais McNair
(@CalaisMcnair) reported
@virginmedia I’ve come home to no tv or broadband again, this is the fourth time this month but you just get it resolved before you have to pay compensation. You’re a joke and I can’t wait till I’m out of contract. No customer service at all
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Hannah Eastwood
(@hmetcalfeauthor) reported
@virginmedia absolute joke that we pay so much money for a service that you can't even provide! Having to resort to iPlayer because of your incompetence of keeping the services running. I appreciate there's an outage but if you expect me to pay full price this month, think again!
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Kevin Cooper
(@mrkevincooper) reported
@pidgpie Internet 1/12th speed, website within virgin media dns, and service authentication as well, stop saying it's just TV
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Darran Millington
(@DarranMillingt1) reported
@virginmedia I have had issues with my service for months, I have to ring at least 3 times a week to have a signal sent to reboot my kit, have complained got no where, WiFi drops from 200mbs what I pay for down to 20 no customer care !!!!