Virgin Media Outage Report in Cheltenham, Gloucestershire, England
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The latest reports from users having issues in Cheltenham come from postal codes GL50 and GL51.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cheltenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cheltenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Cheltenham, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Gloucester, Cheltenham and Stonehouse.
| City | Problem Type | Report Time |
|---|---|---|
 Gloucester |
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| Gloucester |
Internet | |
| Gloucester |
Internet | |
| Gloucester |
Internet | |
| Gloucester |
Internet | |
| Gloucester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Cheltenham, England
Latest outage, problems and issue reports in Cheltenham and nearby locations:
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K
(@serebro333) reported
from
Gloucestershire, England
@virginmedia hey, quick question, is your latest hub any better i.e. offers better strength/coverage than @SkyHelpTeam hub? I ask as we have two @ring doorbells some distance from the current hub and connections are awful. Contract almost up and it’s decision time 🤔. Thx
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@virginmedia in light of the outage issues today, can someone get in touch with me tomorrow as I want to cancel my contract and move to @skytv and use their Sky Glass technology
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John Pickup
(@john_glos) reported
from
Bishop's Cleeve, England
@virginmedia No issues but as I said it’s Vodafone they’re well known for being rubbish round here .
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Hannah ❤️
(@Hannah_S39) reported
from
Cheltenham, England
@virginmedia need to sort out their signal issues because I’ve practically had no WiFi on and off for like 3 weeks what a joke! My dads not happy when trying to work from home 🙄
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maiella
(@maiellamipiace) reported
from
Gloucestershire, England
@virginmedia I already did your survey but you knew what I thought when you tried to force me to take on an 18 month contract after my original one ended. You treat customers like a cash crop. I make sure to tell everyone not to use you. You could have kept my business when I move but not now
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John Pickup
(@john_glos) reported
from
Bishop's Cleeve, England
@virginmedia Every call I make I can barely hear the other person. Happens all the time. Poor reception constantly . Because you align to Vodafone they’re hopeless round here .
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James Clarke
(@Fun_and_James) reported
from
Gloucestershire, England
@virginmedia hi - I’ve just ordered a family pack of Virgin mobile SIMs because O2 coverage is poor where we live… I’ve only just read about the merger. Does your network still run on Vodafone or are you now O2 also?
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EMMΛ
(@iemhouston) reported
from
Gloucestershire, England
@aliward_96 I’ve never got on with them in the past, poor service but Virgin Media isn’t in my area apparently as I did try and check 😑
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𝗙𝗮𝘀𝗯𝘆𝘁𝗲𝘀 𝗥𝗲𝗮𝗹𝗶𝘁𝘆
(@FasbytesReality) reported
from
Cheltenham, England
@virginmedia Doh just booked a technician and the status page now updated to say there is a service area fault . Do I need to cancel the technician ? Or will that happen automatically?
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Richard Kean
(@richkean) reported
from
Cheltenham, England
@virginmedia I have tried to cancel as you are not at my new build and your staff have hung up on me 4 times. @BBCWatchdog please help me. I’ve heard virgin are difficult to get away from.
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Neil Richardson
(@ricoedd) reported
from
Cheltenham, England
Virgin media broadband down again!!! #virginmedia. Need to move to other provider.
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Original Wild
(@wild_original) reported
from
Churchdown, England
@virginmedia Had an email to say my Netflix A/C has been cancelled even though I’ve paid you my subscription - no one on live chat for almost an hour now to help - anyone there?!
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maiella
(@maiellamipiace) reported
from
Gloucestershire, England
Oh @virginmedia why bother sending emails with customer satisfaction surveys attached when you have zero interest in taking any notice of what your customers think? If you had, you'd listen to our complaints instead of squeezing as many £££ as possible out of us before we cancel!
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Margaret Joseph 💙
(@Foxelms) reported
from
Gloucestershire, England
@virginmedia Thanks! Working in the garden at the moment but will try later. It’s very frustrating to be moved fro operative to operative and then disconnected. Probably because they couldn’t deal with the issue. Not good for your image.
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Andy Gent
(@andygent) reported
from
Gloucestershire, England
@virginmedia No, none at all, your service status has no known issues in the area. She has been on live chat with one of your colleagues and an engineer visit has been organised. Very frustrating as she is working from home
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Smithstaaaa
(@Jolzski) reported
from
Gloucestershire, England
@virginmedia I’m trying to look at your packages as I want to move providers but your website doesn’t let you scroll anywhere on that page? Is it currently down? 😐
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maiella
(@maiellamipiace) reported
from
Gloucestershire, England
@virginmedia Oh please. Of course it wasn't resolved - unless you mean, did we get to keep taking your money for a service you don't want? Here's a thought: how about NOT holding long-standing customers to ransom by tying them into new long contracts?
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Hannah ❤️
(@Hannah_S39) reported
from
Cheltenham, England
Why is my @virginmedia WiFi down boooooo
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John Pickup
(@john_glos) reported
from
Bishop's Cleeve, England
@virginmedia Sadly no upgrades. Shame as my broadband etc I’ve been with for 26 years with few issues
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Dave.C 🏴☠️#FBPE #Rejoin
(@Davinci9999C) reported
from
Cheltenham, England
@virginmedia More.. every time.she.calls she has to explain it over and over. No one seems capable of recording the issue and passing it to someone who can sort it out. It is stopping her access her social media as the email if linked. Cannot see incoming Bill's etc.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nicola Owen-Smith 💖
(@mrsmavgun) reported
@LutzSchueler I believe you are someone quite high up at Virgin Media. How do I contact you please? If you are a very decent human being you would be appalled with the way I have been treated the last 6 months by them. One angry customer who needs answers please 🙏🏼
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Fergus Smith
(@oldscotbooks) reported
@EyeEdinburgh @virginmedia Yeah, I had the exact same issue - the broadband hub sits upstairs, the phone hub downstairs. Fortunately I've got multiple chargers for the landline, so I plugged the base station into the hub and moved a charger downstairs.
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Andrew Folga
(@andrew_folga) reported
@virginmedia Hi, I've been charged £24 for package changes where I have never requested any. When calling support I am being told that I will be refunded in 2 instalments but never explained the reason why I am being overcharged. In fact if not for me checking my account and ...
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia Your pre-installs team cannot assist either. It seems nobody can actually help.
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Duncan P⭐️⭐️
(@duncanpemberton) reported
@virginmedia Hi. No first time with virgin fibre so I had asked about a problem signing in on my virgin media app. Then got a pvt message with your logo. Scumbags preying on people
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jker123
(@jker125) reported
@virginmedia I’ve rebooted multiple times and installed all updates. There are 5 network providers available and Virgin is at the top, there is just no signal when I click it. I’ve had one bar for a few minutes this morning and my texts came through, but it’s back to nothing now.
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David Gould
(@dgzipit) reported
@virginmedia Additionally, other areas around Guildford are similarly very bad compared to when it was excellent when Vodafone provided your service. So there's little choice for us but to leave Virgin Mobile. It was a huge mistake by VM to move to O2.
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james holah 🇺🇦
(@james_holah) reported
@virginmedia And there’s the issue. Speaking with an agent, rather than your automated systems that go round and round in circles…
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Justine Punjwani
(@Justinep30) reported
@virginmedia After speaking to 14 different people another appt was booked for today. I rang this morning to check the engineer would call and was told there was no note for them to do so. Spoke to a ‘manager’ who said there was a note. This is a reoccurring problem; no consistency!
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Mr Edwards
(@iEddiez) reported
@EggsyGLC @16_bit_baldy @virginmedia Best of luck with the complaint. I did the same about speeds a few years back. The resolution was that they couldn't see a speed decrease to the router. So they closed it without notification. My word against theirs. Best of luck with it.