Virgin Media Outage in Cheltenham, Gloucestershire, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media problems in the last 24 hours in Cheltenham, England

Virgin Media Outage Chart in Cheltenham, Gloucestershire, England

September 18: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(55.30%)
Wi-fi
(14.31%)
Phone
(9.43%)
TV
(7.53%)
E-mail
(7.08%)
Total Blackout
(6.36%)

Virgin Media Outage Map Near Cheltenham, Gloucestershire, England

The most recent outage reports and issues originated from Gloucester, Cheltenham, Churchdown, Gloucestershire, Stroud, Longford and Quedgeley.

Gloucester Internet
Cheltenham TV
Gloucester Internet
Gloucester Internet
Gloucester TV
Gloucester Wi-fi

Virgin Media in Cheltenham, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Cheltenham, England

Latest outage, problems and issue reports in Cheltenham and nearby locations:
  • MichaelAlanHunt Michael (@MichaelAlanHunt) reported from Gloucestershire, England

    @Lambpie1973 @virginmedia They should refund you for lost service, though you've probably got to fill in a form on their website. Tricky when your internet is down

  • CandiaMcKormack Candia McKormack (@CandiaMcKormack) reported from Gloucestershire, England

    Dear @virginmedia, I'm a busy girl who's wasted an awful lot of time today waiting for broadband to return. Tomorrow's going to be bonkers working twice as hard to catch up. A few reassuring words that things are returning to normal would go some way to reinstating my sanity. Ta.

  • AmuzaRamona Ramona Amuza (@AmuzaRamona) reported from Gloucestershire, England

    @virginmedia I did! The estimated time for repair keeps changing. Not having any service for a whole day nor any actual communication from you is simply not good enough #fail

  • Tbb73Tony Tony (@Tbb73Tony) reported from Cheltenham, England

    @virginmedia still no service. All fast sleep or watching tv to worry about customers

  • AmuzaRamona Ramona Amuza (@AmuzaRamona) reported from Gloucestershire, England

    No broadband service in #Gloucester Trying to get in touch with @virginmedia via phone to get an update #fatchance of that happening #whatamipayingyoufor #servicefail

  • Tbb73Tony Tony (@Tbb73Tony) reported from Cheltenham, England

    @virginmedia crap service again . Trying to book tickets and in queue then no internet. Useless

  • Tbb73Tony Tony (@Tbb73Tony) reported from Cheltenham, England

    @virginmedia gone again . What a useless bunch you are. Give me the service I’m paying you idiots for.

  • Tbb73Tony Tony (@Tbb73Tony) reported from Cheltenham, England

    @virginmedia still crap service. It comes and goes not constant so annoying

  • Tbb73Tony Tony (@Tbb73Tony) reported from Cheltenham, England

    @virginmedia crap service again in GL52 3ND. Cancelling ASAP

  • CharmedWatson83 Emma Watson (@CharmedWatson83) reported from Longford, England

    @virginmedia Media, problems still hasn’t been resolved

  • DebbieMarksey Debbie Marks (@DebbieMarksey) reported from Quedgeley, England

    @virginmedia please could someone call me back, I have no tv, the person said they were checking something and didn’t come back! Extremely disappointing service, I want to speak to a manager

  • Tbb73Tony Tony (@Tbb73Tony) reported from Cheltenham, England

    @virginmedia internet down yet again can you please sort this out as it happens on a regular basis and you should be paying us when you do not provide the service we are paying for

  • terry1hemmings Terry Hemmings (@terry1hemmings) reported from Quedgeley, England

    @CraigBrindley @virginmedia I’m sure it’s a trend mate, we had awful Broadband for nearly 6 months had to keep resetting. Again no known faults. But now seems fine.

  • mitanshu mitanshu (@mitanshu) reported from Gloucestershire, England

    @virginmedia @Ofcom Not sure what a customer can do if @virginmedia are openly misleading & refusing to acknowledge or respond to complaints. How can I get a refusal or deadlock letter from them if they will NOT respond at all. @OmbudServices @Ofcom @ASA_UK @MoneySavingExp @resolvercouk

  • mitanshu mitanshu (@mitanshu) reported from Gloucestershire, England

    @_peeqi @virginmedia I am getting around 10% of advertised speed by @virginmedia over WiFi when sitting 3metres from router. Faults team REFUSE to look at WiFi issues. @virginmedia won't even acknowledge complaint sent via @resolvercouk around 2 weeks ago!

  • mitanshu mitanshu (@mitanshu) reported from Gloucestershire, England

    @moizmehek @virginmedia I am getting 10 Mbps against advertised speed of 108 Mbps by @virginmedia Not sure if @ASA_UK and/or @Ofcom can help as @virginmedia refuse to handle faults of WiFi and can't leave penalty free unless handled by faults team.

  • che_Gaston che_Gaston (@che_Gaston) reported from Gloucestershire, England

    @virginmedia down again! #ShameOnYou

  • Jamesmapendo James Masters (@Jamesmapendo) reported from Cheltenham, England

    @virginmedia called virgin to discuss my existing deal, could hardly understand him, was put on hold for a long time without explanation and he came back with a better deal but again was very hard to understand. Terrible service, looking around.

  • GQuinson gaetan (@GQuinson) reported from Cheltenham, England

    @virginmedia @virginmedia how come from 350mb down to 65mb last two day any issue in the area

  • ashishchakrabor Ashish Chakraborty (@ashishchakrabor) reported from Cheltenham, England

    @virginmedia despite of me paying my bill with debit card, I was made to be a liar by your account department. On my second call Athena listened to understand and kept me, whilst I was ready to cancel. Thanks Athena.

  • hall_ejh1974 Emma Hall (@hall_ejh1974) reported from Cheltenham, England

    @virginmedia So fed up with you. Can’t wait for our relationship to be over. Counting down the months.

  • ashishchakrabor Ashish Chakraborty (@ashishchakrabor) reported from Cheltenham, England

    @virginmedia I cancelled my direct debit and the payment is not due for another two days, yet you blocked my daughters phone and she got no way of contacting me for lift back. #ofcome #virginmobile a customer for

  • myleshennessey myles (@myleshennessey) reported from Cheltenham, England

    virgin media need to sort their shitty wifi out, fam pays top dollar for this shit only for me to have a 4 second convo with my gf before it ends the call

  • christinay1958 Christina Young (@christinay1958) reported from Gloucestershire, England

    @virginmedia third time in 3 weeks all my services are down! So frustrating!

  • kittiwakekate Kate Sargent (@kittiwakekate) reported from Cheltenham, England

    @virginmedia fibre is down, ran tests on your site an all it says is turn it on.. it is.. its been turned on and off! #sort it out i have work to do!

  • Rugbymadboxer Rachel Carr (@Rugbymadboxer) reported from Bishop's Cleeve, England

    @virginmedia Hi I did check and there was nothing listed. Also checked the VM app which also stated that there were no known issues. The loss of intermittent connectivity is also an issue but I understand that this is the problem with a Hub 3.

  • helmalgil Helen Baker (@helmalgil) reported from Cheltenham, England

    @virginmedia Unless you can suddenly provide a service in my new house or waive the cancellation fees that I have to pay as a result of you not covering my road (which I have been told is impossible) I can’t see what you can do to help. Not feeling like a valued customer

  • helmalgil Helen Baker (@helmalgil) reported from Cheltenham, England

    @virginmedia lost a long-standing customer today and will not be recommending in the future

  • helmalgil Helen Baker (@helmalgil) reported from Cheltenham, England

    @virginmedia lost a customer and unlikely to recommend you again

  • JennaLeela7 Jenny G ✨ (@JennaLeela7) reported from Gloucestershire, England

    @virginmedia I looked on there months ago and there is no answers that solve the issue. That’s when I then called and spoke to call centre staff who were also zero help.

  • JennaLeela7 Jenny G ✨ (@JennaLeela7) reported from Gloucestershire, England

    Revolved my whole afternoon around watching birdbox but I can’t because @virginmedia don’t want to fix my problem with Netflix being out of sync 🙃🙃 #whatdoipayfiftyquidamonthfor

  • Lintz18 Nathan Lintern (@Lintz18) reported from Gloucestershire, England

    Why is it as a existing customer whose contract has ended, can’t find a decent deal with @VodafoneUK yet EE, virgin media, and o2 all have a range of competitive deals on websites. #mobilephone

  • ZecronEU Zeckron (@ZecronEU) reported from Cheltenham, England

    Hey @virginmedia just got off the phone to your support because my internet is cutting out in short but often lapses, they told me it is because my ethernet cable is faulty so I moved the PC to the other side of the house with a completely different cable and it's still broken

  • GordonMcRae2 GordonMcRae (@GordonMcRae2) reported from Gloucestershire, England

    It's pouring down and the poor @virginmedia man is fixing the fault in the street. #Fairplay

  • GordonMcRae2 GordonMcRae (@GordonMcRae2) reported from Gloucestershire, England

    My @virginmedia has been down for hours... trying to get hold of anyone is a joke.

  • GordonMcRae2 GordonMcRae (@GordonMcRae2) reported from Gloucestershire, England

    Wow just got my packaging from @virginmedia ready to send my equipment back. I wish they were this keen in the 30 odd years I was a customer. I got 3 weeks left til I'm gone. But if your that desperate you can have the stuff now.#whatanicemaniam

  • zoooeeee_ Zoe Nicholls (@zoooeeee_) reported from Gloucestershire, England

    @virginmedia apparently no issues in my area and run a remote test which just told me to restart the router. No improvement still

  • iemhouston Em ✌️ (@iemhouston) reported from Gloucestershire, England

    @RBloom8 @SkyUK And @virginmedia are just as bad.

  • GordonMcRae2 GordonMcRae (@GordonMcRae2) reported from Gloucestershire, England

    For the 3rd time today I've been holding on the phone waiting for @virginmedia to answer. That's done it for me they can stuff it now 30 odd years a customer not anymore.loyalty #bollocks

  • JennaLeela7 Jenny G ✨ (@JennaLeela7) reported from Gloucestershire, England

    @virginmedia Okay so what happens when my call keeps getting cut off because that’s happened twice since! I should be able to write a letter or I’ll have to cancel the direct debit!

  • JennaLeela7 Jenny G ✨ (@JennaLeela7) reported from Gloucestershire, England

    @virginmedia No, can I do it online please? I have signed into my account but can’t seem to cancel subscriptions

  • JennaLeela7 Jenny G ✨ (@JennaLeela7) reported from Gloucestershire, England

    @virginmedia ...call answered then failed I need to cancel a subscription ASAP!!!!

  • semajthesnave Glos Window Cleaner (@semajthesnave) reported from Gloucestershire, England

    How do i contact you when i have fault!! Tivo broken paid for fight couldnt watch and cant speak to anyone @virginmedia

  • TrollhunterX Joe K (@TrollhunterX) reported from Stroud, England

    @virginmedia I suppose you'll tell me your two employees who rang my doorbell just now on Jersey Rd, Gloucester, ignored the 'cold callers' sign in order to do so because "it might have been out of date"?

  • nomusicalevil Ben Adsett (@nomusicalevil) reported from Cheltenham, England

    Wow @virginmedia have the worst customer service ever! Asked a few questions about renewing my phone package and got yelled at by an incredibly pushy sales person. Any recommendations for good providers?

  • helmalgil Helen Baker (@helmalgil) reported from Cheltenham, England

    @virginmedia how do I make a complaint? No option to make a complaint on the phone and no available email address to email to. Online chat is daytime only. Do I really need to send a letter??

  • fozzey87 Tom Foster (@fozzey87) reported from Cheltenham, England

    @SkyHelpTeam why is the TV programme ‘Green Wing’ not available to Sky customers on the Channel 4 on demand service but available on the ALL4 app and on virgin media TV?

  • orangeapptsltd Orange Appointments (@orangeapptsltd) reported from Montpellier, England

    @jennycheese81 @virginmedia Just not acceptable @virginmedia don’t miss sell, it dosen’t help your brand or reputation

  • pepperpotts_pa Pepper Potts PA (@pepperpotts_pa) reported from Brockworth, England

    @virginmedia Thanks for replying. I did get through Eventually but it took 54 minutes to get through, the first person couldn’t help me and the second person wasn’t all that helpful either. If the first person had told me what the second did, I’d have saved 30 minutes of my wait

  • SherylWalpole Sheryl Walpole (@SherylWalpole) reported from Cheltenham, England

    @john_glos @virginmedia @UKTV I don't know about that John, but what I do know is that I'm very angry that @virginmedia keeps sending me unsolicited mail which, instead of enticing me to change over to them alienates me more & more! I will never sign up with them

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • das2112a David shore (@das2112a) reported

    @virginmedia We most certainly will. We have also been asked to send ofcom a full detailed account of what went on. We are so angry at VM for zero customer support and help and there rudeness and that of the tech team also. Was not acceptable.

  • dan_chant Dan Chant (@dan_chant) reported

    @paulhulse83 @virginmedia #M33 outage yesterday was 'fixed' around 8pm last night. The identical Broadband and TV issue outage has returned 14 hours later. #bodgeitandscarper

  • andyjchorlton AndyJB #FBPE (@andyjchorlton) reported

    @virginmedia It says there are issues and an engineer is working to fix the problem but there are no details as to when this issue will be fixed. The letter I received from you said that the service would be down until 5pm yesterday (17th).. its still down at 11am today (18th)

  • Golo_LFC Liam Peers (@Golo_LFC) reported

    Judging by the complaints and issues with @virginmedia at the minute it’s looking like I’ll be cancelling and moving onto another provider...

  • dannybster Dan Bruce (@dannybster) reported

    @virginmedia Another webchat has just been dropped. It appears CS realise they can't handle something in their department and then drop connecting me to the next person as it is no longer their problem!!!

  • OSSOxford OxfordSurveyingServices (@OSSOxford) reported

    @vmbusiness it's now been 2 months 12 days since we first contacted you and 35 days since you installed the internet and it is STILL not working. We have no internet service and despite your failure to provide this we are unable to cancel

  • OSSOxford OxfordSurveyingServices (@OSSOxford) reported

    Three working days spent waiting for engineers and nothing to show for it other than a bill. If anyone else is considering @vmbusiness then #avoid if you actually want a working service and a month wait for an engineer

  • StuffBristol Stuff. (@StuffBristol) reported

    @virginmedia We’ve been told that you can’t see a problem yet there is no signal coming into the box. We have a business grade service but can’t run our business. Not good enough frankly.

  • clairemccarte Claire (@clairemccarte) reported

    @virginmedia Just to give yu an update on this. Used the link AGAIN to speak to Ericka this time. She seemed helpful and called me to put me through to a technical team who could help. Only, they couldn't help and they then transferred me to another team which turned out to be a recorded....

  • crawford_iain Iain Crawford (@crawford_iain) reported

    @virginmedia Would you believe it, different number same result. Same music. Just isn’t working. Please advise how I close my account down, without Me having to contact Virgin. Enough is enough.