Virgin Media Outage Report in Cheltenham, Gloucestershire, England
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The latest reports from users having issues in Cheltenham come from postal codes GL51.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cheltenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cheltenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (33%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cheltenham, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Broadway, Gloucester and Cheltenham.
| City | Problem Type | Report Time |
|---|---|---|
 Broadway |
Total Blackout | |
| Gloucester |
Internet | |
| Gloucester |
Internet | |
| Gloucester |
Wi-fi | |
| Cheltenham |
Internet | |
| Gloucester |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cheltenham, England
Latest outage, problems and issue reports in Cheltenham and nearby locations:
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Dominic Williams
(@DomWUK) reported
from
Painswick, England
.@virginmedia I am deeply deeply unimpressed with your customer service. You made a mistake with the delivery address for my order. I have been on the phone for over an hour and 15 min, am being transferred to the 4th person, no one takes responsibility or is able to help.
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Rob Gue #blacklivesmatter #silenceisnotanoption
(@RobGueRAF) reported
from
Gloucestershire, England
@virginmedia there appear to be broadband issues in my area (Gloucester, GL2). Internet speeds are very slow, for both wifi and ethernet connections. Please advise.
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Hannah x
(@Hannah_S39) reported
from
Cheltenham, England
@virginmedia yo you seriously need to sort out your connection, my WiFi and internet have gone down yet again and I’m trying to send it my uni work 🙄😡
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Dominic Williams
(@DomWUK) reported
from
Painswick, England
Congratulations @virginmedia - 2 hours on the phone, 4 customer assistants with no offer of a solution - you’ve just lost a customer.
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia Yes that was one of the first things I done, no problems apparently
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Hannah x
(@Hannah_S39) reported
from
Cheltenham, England
@virginmedia Love when the connection to the messaging service is unavailable
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David Crebbin
(@outtheratrace49) reported
from
Cheltenham, England
I’m with @virginmedia mobile and getting a lot of harassing calls amongst others from @HMRCgovuk telling me unless I press 1 a warrant will be issued for my arrest. Is anyone else getting these calls or is it just me or my network?
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Bilal Mulla
(@bills_86) reported
from
Gloucestershire, England
@virginmedia Came back on today....after nearly 1.5 days when outage only said for 3 hours....not impressed
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Luis De Sousa
(@LuisASousa79) reported
from
Bishop's Cleeve, England
@virginmedia Hi there, I don't have internet or phone line working where I live? Any issues In the GL52 8JP area? Thanks Luis
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia Don't ask me to check service status. Don't ask me to reset your router. Don't ask me to ring that number to speak to a computer and don't send me a link to 'tell' me whats wrong with the Internet
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia I got given a number and it was a automated service, haven't actually spoke over the phone to anyone. Only on here
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Sarah Kemmett 🧜♀️🥂🦄
(@sarahk0905) reported
from
Gloucestershire, England
Hi @virginmedia I need some help please. My parents internet has gone down, customer services say they need a replacement hub taking up to 7 days to arrive. My mother is disabled and my dad is her carer, both isolating. How can we get the hub delivered quicker pls?
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Colette Etheridge
(@Lettie73) reported
from
Quedgeley, England
@virginmedia please can you provide the correct contact details for making a complaint.
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matt
(@battmalls) reported
from
Gloucestershire, England
@virginmedia broadband is completely down
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Emma Watson
(@CharmedWatson83) reported
from
Longford, England
Just spent the last hour trying to get in touch with @virginmedia very bad customer service #nothappy
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Anya Wood PR
(@WoodyWitters) reported
from
Cheltenham, England
@virginmedia Hi. I am still having issues with my business WiFi so it has not been fixed. I have intermittent service with it dropping out for a good five mins before coming back again.
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia Not good. Only 2 devices that connect in the house are PlayStations. Nothing else will connect. Says 'connected with problems' on my fire stick
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The Michael Hunt
(@MichaelAlanHunt) reported
from
Gloucestershire, England
@ionasurveyor @virginmedia Virgin's customer service is quite frankly crap
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Jeff Stelling🎙
(@FoodAndFifa99) reported
from
Gloucestershire, England
@Lucy_Hamson @virginmedia My whole WiFi has been shit recently x
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Jen -Zumba_Kids with Jen
(@Jen_M0nt) reported
from
Cheltenham, England
Aaahhhh 🤨trying to work from home today delivering my virtual Zumba Classes and the internet keeps going down.. got kicked out my own class... #sorryclass #dancewithoutme 😔 #virginmediadown #virginmedia #workingfromhome #cantworknointernet #virtualzumba
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Brennan
(@PBrennan_1) reported
@virginmedia Trying to get in touch regarding intermittent connections issues with Virgin Broadband? Do you have a contact number as your website is just giving me an error message (404)?
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Fraser Thomson
(@fraggleT29) reported
@virginmedia any update on broadband being down in PA1? Working from home with a job to do not great when the Internet has been down all morning.
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Eddie
(@Redtagheur) reported
Virgin Media prices going up again, MUCH MORE than the rate of inflation (again). For the same old **** that no-one watches. I'm leaving. Freeview will do now.
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Allieandra
(@Allieandra_m) reported
@virginmedia Restarting phone has brought it back to virgin but there’s an unusually low signal (single bar)
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Mohammed Hassen
(@Mohamme34900817) reported
@virginmedia You’re service is fragile and connection errors not resolved I want my money back for loss of service payment taken no care for the account payer but neglected too many times
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Reeshav Mukherjee
(@ReeshavMukherj1) reported
@virginmedia I am not sure about that, ur working in virgin media you must be well aware of that. But this is extremely unprofessional and unethical. The kind of bill you charge, atleast a prior notification is expected. You are not going to discount for this right?a shame of service provider
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Fraser Thomson
(@fraggleT29) reported
@virginmedia I think the point is there are clearly large issues affecting Virgin media and some more info would be useful. I.e what is the fault. Where is it and how long will it take to fix?
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James Sarjeant
(@jamessarjeant) reported
@virginmedia The issue started when a tech came to “upgrade” to fibre, took away a working Hub 2 & installed this hub & I’ve used that link multiple times but it’s never managed to even give a result either way
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Tori Needham
(@NeedhamTori) reported
@virginmedia AND AGAIN! 2 minutes before estimated fix time you add another 6 hours!!!!
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Jules N
(@Ninny28354775) reported
@virginmedia In middle of sending email and lost connection. Can't even get on the "Check my Virgin Media Service Status" via mobile. What's up???