Virgin Media Outage Report in Cheltenham, Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cheltenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cheltenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Cheltenham, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Gloucester and Cheltenham.
| City | Problem Type | Report Time |
|---|---|---|
 Gloucester |
Wi-fi | |
| Gloucester |
Total Blackout | |
| Cheltenham |
||
| Gloucester |
TV | |
| Gloucester |
TV | |
| Gloucester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cheltenham, England
Latest outage, problems and issue reports in Cheltenham and nearby locations:
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Dave.C 🏴☠️#FBPE #Rejoin
(@Davinci9999C) reported
from
Cheltenham, England
@virginmedia More.. every time.she.calls she has to explain it over and over. No one seems capable of recording the issue and passing it to someone who can sort it out. It is stopping her access her social media as the email if linked. Cannot see incoming Bill's etc.
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Eve
(@rock_chick72) reported
from
Gloucestershire, England
@virginmedia your live bot is utter rubbish!! Round and round in circles then directs me to 150 each time. My broadband had been crap for months now. Almost useless working from home. I want someone to call me. Not the other way round.
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notreve31
(@LloydyBev123) reported
from
Gloucestershire, England
@virginmedia Done many times, always on hold for at least an hour, eventually get through to someone who tries desperately to wriggle out of sending an engineer. Eventually engineer comes out, says they’ve found the issue and it’s fixed but no change
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Richard Goddard
(@BlueMoonMod) reported
from
Brockworth, England
If Virgin Media gave as much attention to customers when they have real problems, gave you a service , paid money back that would be great .But no, they just plague the life out of you regarding a TiVo box collection. I have confirmed already @virginmedia #virginmedia
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@virginmedia in light of the outage issues today, can someone get in touch with me tomorrow as I want to cancel my contract and move to @skytv and use their Sky Glass technology
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Hannah🌻
(@HannahTwine) reported
from
Cheltenham, England
@virginmedia our internet has been down for a while now, can you please check to see how long it’s going to be down for? Postcode area of GL50?
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Smithstaaaa
(@Jolzski) reported
from
Gloucestershire, England
@virginmedia I’m trying to look at your packages as I want to move providers but your website doesn’t let you scroll anywhere on that page? Is it currently down? 😐
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Andy Gent
(@andygent) reported
from
Gloucestershire, England
@virginmedia No, none at all, your service status has no known issues in the area. She has been on live chat with one of your colleagues and an engineer visit has been organised. Very frustrating as she is working from home
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Karl Timmis
(@karl_timmis) reported
from
Gloucestershire, England
@virginmedia why is the only option to cancel my account, to phone up and spend more than an hour on hold without speaking to someone? It seems like you're making it difficult for someone to leave?
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@virginmedia There is little point, as you won’t do anything about it, and it’s a waste of my time and effort. I know what you did, you should read the notes on file, and sort the issue. It was embarrassing to listen to and witness what happened today
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Neil Richardson
(@ricoedd) reported
from
Cheltenham, England
Virgin media broadband down again!!! #virginmedia. Need to move to other provider.
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Richard Kean
(@richkean) reported
from
Cheltenham, England
@virginmedia I have tried to cancel as you are not at my new build and your staff have hung up on me 4 times. @BBCWatchdog please help me. I’ve heard virgin are difficult to get away from.
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Hannah ❤️
(@Hannah_S39) reported
from
Cheltenham, England
Why is my @virginmedia WiFi down boooooo
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James Clarke
(@Fun_and_James) reported
from
Gloucestershire, England
@virginmedia hi - I’ve just ordered a family pack of Virgin mobile SIMs because O2 coverage is poor where we live… I’ve only just read about the merger. Does your network still run on Vodafone or are you now O2 also?
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Darren Baldwin
(@darrenbaldwin) reported
from
Gloucestershire, England
Shocking service from @virginmedia regards to install of broadband. Dates keep changing and customer service not helpful. I know we’re in a pandemic 😷 but simple communication and genuine reasons should be quite simple!
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tommytheoralsurgeon
(@tfalees) reported
from
Cheltenham, England
@virginmedia hi guys. Out of contract and I’ve received a message to contact you. How best to fix a new deal and router 4?
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sarah 💙
(@swebb1979) reported
from
Gloucestershire, England
@westdigitaled @Knibbsey @virginmedia Was just about to tweet the same reply we used this email account as had huge problems with Virgin Media but got swiftly sorted!
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sarah 💙
(@swebb1979) reported
from
Gloucestershire, England
@virginmedia after putting in a huge complaint I had an email this week confirming my first payment will be £51.00, I check my bank account this morning only to find you are taking £121.00 out of my account on Monday #gofigure #appaulingcompany #anothercomplaint
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Hannah ❤️
(@Hannah_S39) reported
from
Cheltenham, England
@virginmedia need to sort out their signal issues because I’ve practically had no WiFi on and off for like 3 weeks what a joke! My dads not happy when trying to work from home 🙄
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Margaret Joseph 💙
(@Foxelms) reported
from
Gloucestershire, England
@virginmedia Thanks! Working in the garden at the moment but will try later. It’s very frustrating to be moved fro operative to operative and then disconnected. Probably because they couldn’t deal with the issue. Not good for your image.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David
(@DavidAFC_) reported
@virginmedia Bit late. Took you near 24 hours to reply. Cheers for the support lad.
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kim
(@soarinwebber) reported
pls sort ur internet out this is very bad @virginmedia
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John Ellis
(@Johnellis7777) reported
@virginmedia Basically the hub is connect to our smart tv. It’s always hit and miss on if it wants to work or not. Every other device in the house seems fine with the wifi. It’s just not good enough and I’m not willing to pay for the service you provide at the moment.
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Sammy Wonderling
(@swonderling) reported
@virginmedia Internet down again!!!
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Tracy make the world great 💫
(@TracyICQ) reported
Plus net. Virgin media internet down in UK.
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KatyElizabeth
(@KatyElizabeth__) reported
@virginmedia Yeah it came back on 3 hours later, it was an area outage, happens a lot!!!
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ross mcvicker
(@rossmcv) reported
@virginmedia I have never experienced such poor customer service. It is atrocious
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James Godsall
(@jamesgodsall) reported
@virginmedia I have checked and it only shows one login.
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Bass
(@MeadstheSax) reported
@virginmedia Latest opinion from forum is: It’s congestion, probably on the upstream caused, usually, by over subscription on the local network segment. It’s unlikely that it’ll get any better until either VM carry out upgrades to increase capacity or enough users leave.
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Jamie Babington
(@j_babington) reported
@virginmedia I’ve just called about a TV issue; which I was sent a text to the website to solve my issue, which just told me to call again, which sent me a text, and the cycle repeated... help!