Virgin Media Outage Report in Brockworth, Gloucestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Brockworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brockworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 15: Problems at Virgin Media
Virgin Media is having issues since 06:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Brockworth, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Gloucester, Stonehouse and Cheltenham.
| City | Problem Type | Report Time |
|---|---|---|
 Gloucester |
Total Blackout | |
| Gloucester |
Internet | |
| Gloucester |
Internet | |
| Gloucester |
Internet | |
| Gloucester |
TV | |
| Stonehouse |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Brockworth, England
Latest outage, problems and issue reports in Brockworth and nearby locations:
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Joe Harper
(@joe_joeharper) reported
from
Cheltenham, England
@virginmedia love lying about putting you on a rolling contract and then hitting you with a £200 pound cancellation fee when you try to cancel after you’re forced to move home. Nice work!
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Sarah Kemmett 🧜♀️🥂🦄
(@sarahk0905) reported
from
Gloucestershire, England
Hi @virginmedia I need some help please. My parents internet has gone down, customer services say they need a replacement hub taking up to 7 days to arrive. My mother is disabled and my dad is her carer, both isolating. How can we get the hub delivered quicker pls?
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Hannah x
(@Hannah_S39) reported
from
Cheltenham, England
@virginmedia yo you seriously need to sort out your connection, my WiFi and internet have gone down yet again and I’m trying to send it my uni work 🙄😡
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia Don't ask me to check service status. Don't ask me to reset your router. Don't ask me to ring that number to speak to a computer and don't send me a link to 'tell' me whats wrong with the Internet
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia Not good. Only 2 devices that connect in the house are PlayStations. Nothing else will connect. Says 'connected with problems' on my fire stick
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Emma Watson
(@CharmedWatson83) reported
from
Longford, England
Just spent the last hour trying to get in touch with @virginmedia very bad customer service #nothappy
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Cllr Liam Harries 🔶
(@liamharries) reported
from
Quedgeley, England
@vmbusinesshelp how can you claim to have a 24/7 fault support hotline if every time I call i either get cut off or after 5-10 mins of hold music I get a dial tone then silence? How can it be that @vmbusiness has even worse customer service and reliability than @virginmedia?
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mitanshu
(@mitanshu) reported
from
Gloucestershire, England
@virginmedia poor broadband connection at the moment. Is there a known issue ?
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David Crebbin
(@outtheratrace49) reported
from
Cheltenham, England
I’m with @virginmedia mobile and getting a lot of harassing calls amongst others from @HMRCgovuk telling me unless I press 1 a warrant will be issued for my arrest. Is anyone else getting these calls or is it just me or my network?
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia Yes that was one of the first things I done, no problems apparently
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Dominic Williams
(@DomWUK) reported
from
Painswick, England
.@virginmedia I am deeply deeply unimpressed with your customer service. You made a mistake with the delivery address for my order. I have been on the phone for over an hour and 15 min, am being transferred to the 4th person, no one takes responsibility or is able to help.
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia I got given a number and it was a automated service, haven't actually spoke over the phone to anyone. Only on here
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Colette Etheridge
(@Lettie73) reported
from
Quedgeley, England
@virginmedia please can you provide the correct contact details for making a complaint.
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Luis De Sousa
(@LuisASousa79) reported
from
Bishop's Cleeve, England
@virginmedia Hi there, I don't have internet or phone line working where I live? Any issues In the GL52 8JP area? Thanks Luis
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Bilal Mulla
(@bills_86) reported
from
Gloucestershire, England
@virginmedia Came back on today....after nearly 1.5 days when outage only said for 3 hours....not impressed
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Cllr Liam Harries 🔶
(@liamharries) reported
from
Quedgeley, England
@vmbusinesshelp how can you claim to have a 24/7 fault support hotline if every time I call i either get cut off or after 5-10 mins of hold music I get a dial tone then silence? How can it be that VMBusiness has even worse customer service and reliability than residential?
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Dominic Williams
(@DomWUK) reported
from
Painswick, England
Congratulations @virginmedia - 2 hours on the phone, 4 customer assistants with no offer of a solution - you’ve just lost a customer.
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Rob Gue #blacklivesmatter #silenceisnotanoption
(@RobGueRAF) reported
from
Gloucestershire, England
@virginmedia there appear to be broadband issues in my area (Gloucester, GL2). Internet speeds are very slow, for both wifi and ethernet connections. Please advise.
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Hannah x
(@Hannah_S39) reported
from
Cheltenham, England
@virginmedia Love when the connection to the messaging service is unavailable
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Chris B
(@Chopperb) reported
from
Stroud, England
Oooo so virgin sport has been acquired Seems to be the strategy of virgin. Virgin media might well be next but the airline will never be sold
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Woosey
(@itswoosey) reported
@virginmedia No mate. I got a text an hour after the time slot to say it’s on hold due to an issue with my services. But I don’t have any issues except packet loss and a red hot router on it’s last legs, which is why the technician was booked in the first place!
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₿ΞA$⬡N ⟠ 🦄
(@nickyb1982) reported
Getting really ****** off with @virginmedia broadband. Down at least once a month. Absolute scam for the prices we pay.
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Avon Barksdale
(@Deaninho_1) reported
@virginmedia Didn’t quite answer my question, will I be offered compensation for no service provided today?
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Suz
(@supacd) reported
@virginmedia are incapable of responding accurately and following through with service promises. Currently Mbps of 10 max so cannot do any work. Promised engineer tomorrow but booked for Friday. Not good enough
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Kads.
(@x_kads) reported
@virginmedia I called and changed my package a month ago, but have still been charged for my previous package. When I called customer care they told me that the agent I spoke to did not correctly change the package. But I am still required to pay although this is a virgin media era!!
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Methela Haque
(@MethelaHaque) reported
@virginmedia The full amount of compensation hasn't been added to my account. I only received £8 compensation = 1 day loss of service. I haven't had any broadband service for 45 days so I am entitled to at least £360.
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Jaythenwhat
(@jaythenwhat) reported
@virginmedia Is the 22nd the estimated fix date?? When I call, it says it will be fixed by 12. That time has passed so neither peices of information are accurate!
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Methela Haque
(@MethelaHaque) reported
@virginmedia Yes, the fault was caused by a fire which damaged virgin media cables/equipment. I reported this on 31st December & subsequently had to move to a different provider as my husband and I both WFH. My service with VM was disconnected today.
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Jamesboy
(@sijames54a) reported
@virginmedia @virginmedia if you took a moment to read my message rather than copy & paste your pre determined response you will see the issue has been noted since 6th Feb. How about you check it and tell me CR5 is the area What is the issue and why is it not fixed #virginmediadown
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Andy Harper
(@AndysharperPaul) reported
@virginmedia Shouldn't happen, doesn't with my neighbours who are with other providers. Can I please get details for compensation and also a contact number to cancel my contract.