Virgin Media Outage Report in Quedgeley, Gloucestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Quedgeley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Quedgeley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 15: Problems at Virgin Media
Virgin Media is having issues since 06:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Quedgeley, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Gloucester, Stonehouse and Cheltenham.
| City | Problem Type | Report Time |
|---|---|---|
 Gloucester |
Total Blackout | |
| Gloucester |
Internet | |
| Gloucester |
Internet | |
| Gloucester |
Internet | |
| Gloucester |
TV | |
| Stonehouse |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Quedgeley, England
Latest outage, problems and issue reports in Quedgeley and nearby locations:
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Cllr Liam Harries 🔶
(@liamharries) reported
from
Quedgeley, England
@vmbusinesshelp how can you claim to have a 24/7 fault support hotline if every time I call i either get cut off or after 5-10 mins of hold music I get a dial tone then silence? How can it be that VMBusiness has even worse customer service and reliability than residential?
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The Mayflower
(@chunfkong) reported
from
Cheltenham, England
@virginmedia is there a problem in GL51 area, our WiFi & landline are totally down!
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Ian Watson
(@WattsChelt) reported
from
Cheltenham, England
@virginmedia It’s now Thursday, I’ve waited as you said and no response from the text. No longer any response from you? At a loss, serious money handed over every month and zero service. #virgincomplaint
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Ian Watson
(@WattsChelt) reported
from
Cheltenham, England
@virginmedia You asked me to keep you posted, I’ve had no response. It certainly appears to be a problem with the hub because the WiFi is not really performing well. I’ve got three TiVo boxes and a C6 + broadband and it seems no one cares. Quite poor.
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N A T A L I E👼🏼
(@natsc0tt) reported
from
Cheltenham, England
Call me a Karen but lol imagine paying £80 a month to be getting 1mb of internet and you can barely contact them and when you do they hang up on you🥴 #virginmedia @virginmedia is a piece of utter **** and is a disgrace of a company😤
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N A T A L I E👼🏼
(@natsc0tt) reported
from
Cheltenham, England
@virginmedia bunch of absolute scammers. Paying £80 a month for nothing. Constantly using 4g on our phones as the internet is getting less than 1mb of internet, our home security is constantly off because of this. Phone gets put down when we call for help. Absolute joke.
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Joe Harper
(@joe_joeharper) reported
from
Cheltenham, England
@virginmedia love lying about putting you on a rolling contract and then hitting you with a £200 pound cancellation fee when you try to cancel after you’re forced to move home. Nice work!
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Ian Watson
(@WattsChelt) reported
from
Cheltenham, England
@virginmedia DC, I texted that message to them on Sunday as you requested, it’s now Wednesday. They have not responded. Do I have to stop paying to get some help? Please tell me what to do. #virgincomplaint
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Luis De Sousa
(@LuisASousa79) reported
from
Bishop's Cleeve, England
@virginmedia Hi there, I don't have internet or phone line working where I live? Any issues In the GL52 8JP area? Thanks Luis
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Dr Paul Atkinson
(@DrPaulAtkinson) reported
from
Cheltenham, England
@vmbusinesshelp @terrizmo @vmbusiness This was yesterday. Your faults team were unhelpful when I finally got through after nearly an hour on hold. The significant outage seems to be well known but not by the twitter team who still have an outage from June pinned to this account!!
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Bilal Mulla
(@bills_86) reported
from
Gloucestershire, England
@virginmedia Came back on today....after nearly 1.5 days when outage only said for 3 hours....not impressed
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Ray
(@RayWebpro04) reported
from
Gloucestershire, England
@virginmedia awful customer service for Virgin Mobile account holders, only online messaging and no one to talk too. And they don’t read the text, just keep palming you off!
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Shôn Douglas
(@shon_douglas) reported
from
Cheltenham, England
@virginmedia Checked there...shows no known issues. Seems to have stabilised a bit on the last half an hour.
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Cllr Liam Harries 🔶
(@liamharries) reported
from
Quedgeley, England
@vmbusinesshelp how can you claim to have a 24/7 fault support hotline if every time I call i either get cut off or after 5-10 mins of hold music I get a dial tone then silence? How can it be that @vmbusiness has even worse customer service and reliability than @virginmedia?
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Chris B
(@Chopperb) reported
from
Stroud, England
Oooo so virgin sport has been acquired Seems to be the strategy of virgin. Virgin media might well be next but the airline will never be sold
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Jamie
(@jamierudge) reported
from
Cheltenham, England
@virginmedia your V6 box is so unreliable! Random picture breakups, loss of signal, audio out of sync... Makes me want move to another provider! 😠
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mitanshu
(@mitanshu) reported
from
Gloucestershire, England
@virginmedia poor broadband connection at the moment. Is there a known issue ?
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Joe Harper
(@joe_joeharper) reported
from
Cheltenham, England
@Ofcom you should really investigate how @virginmedia Von people into thinking they’re on a rolling contract and then hit you with a £200 charge when you try to cancel.
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Ian Watson
(@WattsChelt) reported
from
Brockworth, England
@virginmedia On the basis that I can’t get through to anyone in Virgin and the online help isn’t helping, will anyone respond to my Tweet of 15 hours ago?
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Ian Watson
(@WattsChelt) reported
from
Cheltenham, England
@virginmedia I should have recognised that is the number I’ve been calling. Other than an online test it just leads you around in circles. No further forward, no fix, just a little more cheesed off. Really disappointing.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Megabeth
(@BethanieStoker) reported
@ukManojLad @virginmedia @IthicaHawk I wouldn’t bother, we spent 3 hours doing al the tests with the technical team. Have the team on the forums confirming it’s an SNR problem yet they still haven’t sent an engineer out. Best of luck to you mate. We’d ditch them if they weren’t the only provider with fibre here!
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E. Newport Anglicans
(@JonMaryAndyPhil) reported
@virginmedia - why do you seem to go out of your way to make contacting Tech Support difficult? I have a specific complex problem. Phone team understood; there's nothing on the website. Live chat don't do tech support. And this really would be better addressed in writing.
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Megabeth
(@BethanieStoker) reported
@virginmedia @IthicaHawk Today’s question is: is it more efficient to spend time getting VM to send an engineer out to fix a confirmed problem OR To move house completely so that they no longer have a monopoly over our broadband?
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Storyteller
(@khushnumb) reported
@piersmorgan can you help me? No one in #virginmedia is helping
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Rohan
(@rohancodes) reported
@JimBrowning11 @virginmedia @KolkataPolice I'm a subscriber from Kolkata. Let me know if I can help in any way.
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Danny Hearn
(@dannyhearn_me) reported
@virginmedia When the order was cancelled, we got no email, no notification. Only 3 hours on virgin chat to discover what was happening. Terrible terrible experience.
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Anna 🇪🇺
(@Dolidze_A) reported
@virginmedia Hi, thank you for your response. According to the link you sent me, there are no issues in our service area. But when I run checks, it says there are issues with our Hub / router. I’ve followed all the trouble-shooting steps, but still no solution...
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Simon Hawkins
(@SimonHawkins) reported
@virginmedia Late last yr my mum cancelled after bad customer service. Sadly she passed away soon after. You sent a refund cheque to her closed acc. I wrote you a nice letter & attached death certificate for reissue. Two months on not even the decency of a reply. I rest my case.
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Manesh Parmar
(@Big_mun_p) reported
@virginmedia Internet down - apparently engineer on the way and fix estimate is 6pm. How am I supposed to work!!
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Megabeth
(@BethanieStoker) reported
@virginmedia @IthicaHawk I smell BS a member of your team has ~now~ responded to our community thread saying IT IS an SNR problem. Contrary to what 5 members of poorly trained 2nd line support said on the phone yesterday over the course of 3 hours. So....where’s our engineer?