Virgin Media Outage Report in Stonehouse, Gloucestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stonehouse, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stonehouse and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Stonehouse, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Gloucester and Cheltenham.
| City | Problem Type | Report Time |
|---|---|---|
 Gloucester |
Internet | |
| Gloucester |
Internet | |
| Gloucester |
Total Blackout | |
| Gloucester |
TV | |
| Gloucester |
Internet | |
| Gloucester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stonehouse, England
Latest outage, problems and issue reports in Stonehouse and nearby locations:
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Colette Etheridge
(@Lettie73) reported
from
Quedgeley, England
@virginmedia please can you provide the correct contact details for making a complaint.
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David Crebbin
(@outtheratrace49) reported
from
Cheltenham, England
I’m with @virginmedia mobile and getting a lot of harassing calls amongst others from @HMRCgovuk telling me unless I press 1 a warrant will be issued for my arrest. Is anyone else getting these calls or is it just me or my network?
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Jamie
(@jamierudge) reported
from
Cheltenham, England
@virginmedia your V6 box is so unreliable! Random picture breakups, loss of signal, audio out of sync... Makes me want move to another provider! 😠
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Bilal Mulla
(@bills_86) reported
from
Gloucestershire, England
@virginmedia Came back on today....after nearly 1.5 days when outage only said for 3 hours....not impressed
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Emma Watson
(@CharmedWatson83) reported
from
Longford, England
Just spent the last hour trying to get in touch with @virginmedia very bad customer service #nothappy
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Chris B
(@Chopperb) reported
from
Stroud, England
Oooo so virgin sport has been acquired Seems to be the strategy of virgin. Virgin media might well be next but the airline will never be sold
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia I got given a number and it was a automated service, haven't actually spoke over the phone to anyone. Only on here
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Dominic Williams
(@DomWUK) reported
from
Painswick, England
.@virginmedia I am deeply deeply unimpressed with your customer service. You made a mistake with the delivery address for my order. I have been on the phone for over an hour and 15 min, am being transferred to the 4th person, no one takes responsibility or is able to help.
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia Not good. Only 2 devices that connect in the house are PlayStations. Nothing else will connect. Says 'connected with problems' on my fire stick
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Joe Harper
(@joe_joeharper) reported
from
Cheltenham, England
@virginmedia love lying about putting you on a rolling contract and then hitting you with a £200 pound cancellation fee when you try to cancel after you’re forced to move home. Nice work!
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Sarah Kemmett 🧜♀️🥂🦄
(@sarahk0905) reported
from
Gloucestershire, England
Hi @virginmedia I need some help please. My parents internet has gone down, customer services say they need a replacement hub taking up to 7 days to arrive. My mother is disabled and my dad is her carer, both isolating. How can we get the hub delivered quicker pls?
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Cllr Liam Harries 🔶
(@liamharries) reported
from
Quedgeley, England
@vmbusinesshelp how can you claim to have a 24/7 fault support hotline if every time I call i either get cut off or after 5-10 mins of hold music I get a dial tone then silence? How can it be that VMBusiness has even worse customer service and reliability than residential?
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Joe Harper
(@joe_joeharper) reported
from
Cheltenham, England
@Ofcom you should really investigate how @virginmedia Von people into thinking they’re on a rolling contract and then hit you with a £200 charge when you try to cancel.
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Dominic Williams
(@DomWUK) reported
from
Painswick, England
Congratulations @virginmedia - 2 hours on the phone, 4 customer assistants with no offer of a solution - you’ve just lost a customer.
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Hannah x
(@Hannah_S39) reported
from
Cheltenham, England
@virginmedia Love when the connection to the messaging service is unavailable
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mitanshu
(@mitanshu) reported
from
Gloucestershire, England
@virginmedia poor broadband connection at the moment. Is there a known issue ?
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia Yes that was one of the first things I done, no problems apparently
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia Don't ask me to check service status. Don't ask me to reset your router. Don't ask me to ring that number to speak to a computer and don't send me a link to 'tell' me whats wrong with the Internet
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Rob Gue #blacklivesmatter #silenceisnotanoption
(@RobGueRAF) reported
from
Gloucestershire, England
@virginmedia there appear to be broadband issues in my area (Gloucester, GL2). Internet speeds are very slow, for both wifi and ethernet connections. Please advise.
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Cllr Liam Harries 🔶
(@liamharries) reported
from
Quedgeley, England
@vmbusinesshelp how can you claim to have a 24/7 fault support hotline if every time I call i either get cut off or after 5-10 mins of hold music I get a dial tone then silence? How can it be that @vmbusiness has even worse customer service and reliability than @virginmedia?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Thomas Appleby
(@1tappleby) reported
@virginmedia I have spoken twice to technical support and was very unimpressed. They told me they see no fault on the line. They said I need to rj45 my laptop into the hub 3. I am getting 6mb/s down when it should be 200mb/s
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Nic Foakes
(@Nicsboys2) reported
@virginmedia can someone help. I believe my email address has been hacked. Ive changed my password can you advise how I can sign out of all other devices?
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Karl jeffery
(@jeffery_karl) reported
@virginmedia @Habzii_Official and has now booked me a technician and submitted a feedback for the other woman’s manager at how poor her service was
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Numan
(@numaan07) reported
@virginmedia the past 2 days I've been on call for over 8 hours combined and still nothing has been solved. This is by far the worst company I have ever dealt with. Staff are useless too. Sort yourselves out. Btw I'm on call now for 3 hours and been put on hold again
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Kelsey Cameron
(@KelseyVCameron) reported
@virginmedia I'm losing my patience. I need to cancel my contract; I've been trying for over a day to speak with an agent over web or via phone. There is no clear way to end a contract easily. Not happy
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OLL13 DA T1T4N
(@ODT1T4N) reported
@saviour76 Mine is (in a shared house) and hardlined with Virgin Media: 454.02mbps down, 9.72mbps up with 27ms and 0% packet loss.
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Paul Schofield
(@oliversdadster) reported
@virginmedia The 103rd phone call I was put on hold for 43 minutes. Was advised that a manager rang me at 15.20 even though no call was received and I have the call logs to prove it. When I asked what he rang for they didn’t know. So multiple @Ofcom regs broken and your company doesn’t care.
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Goddess
(@Goddess52277914) reported
@virginmedia I needed some help, called 5 times, got cut off, no one called back.. now I just want to cancel and still can’t get anyone
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Gemma Hatfield
(@Pootlebeetle) reported
@virginmedia Yes all of which i have tried none of these have resulted in being able to speak to an actual person. While I understand we are all struggling in the current situation. Your customer service has somehow got worse. Perhaps you can DM me for details and get someone call me!!!
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juan
(@_L1keClockwork) reported
Call me virgin media cos I’ll go down on you at the most inconvenient of times 😎