Virgin Media Outage Report in Thornbury, South Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thornbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Thornbury, South Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Bristol.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
TV | |
| Bristol |
Internet | |
| Bristol |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Thornbury, England
Latest outage, problems and issue reports in Thornbury and nearby locations:
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia Would love to call but thanks to you guys I don’t have a phone!!!!!!! & holding for 30 mins on a mobile is unacceptable. Here’s an idea, get your team to call me. It’s called customer service. Something Virgin don’t know if.
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CHARLEE BLISS ®
(@charleebliss_) reported
from
Bristol, England
@virginmedia please can you help me with my order!! Tried to ring your offices but rude and useless
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Rick Laze
(@RickLaze) reported
from
Bristol, England
@virginmedia I can receive the booster free of charge your colleague confirmed this before putting me on hold and hanging up on his return. Your app is useless so when I test the internet connection on your app it says my signal is fine in one of my rooms when that's not the case.
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George Baker
(@Georgebaker6969) reported
from
Thornbury, England
@james90147996 @JonBake45257780 Funny how they call themselves virgin yet they only ever seem to **** people over. 🤔 @virginmedia
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia stopped our DD because you take excess ££ from our a/c. Called lots of times, written 2 complaints, been promised it’ll be sorted but empty promises AGAIN absolutely by far worse customer service I’ve ever experienced
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Rick Laze
(@RickLaze) reported
from
Bristol, England
@virginmedia I can dm you my account details and you can send the booster out. WTH am I paying £100 a month for such mediocre service. It's not the first time one of your agents has hung up either.
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Scott Tobin
(@ScottTobin3) reported
from
Bristol, England
@virginmedia there is a problem with sky sports red button
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia Complaint should have been obvious from ALL the comms I’ve sent. Contracted TV, phone, unlimited BB £79/mth. Can’t get phone line (waiting 8 months) but £105 DDs taken each month. Truly appalling
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Shaun
(@SNewport01) reported
from
Kingswood, England
@virginmedia The Internet was down and I ran 4 diagnostics and each one told me my cable wasn't plugged in to my hub, after being on hold and ringing back I was instantly told by the automated service that my postcode had problems. Its fixed now
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Paul Burdon
(@burdmiester) reported
from
Kingswood, England
Can’t stream jack shit on @virginmedia waste of time fails every Twenty minutes #prepareexittoalternative
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Hannimal 🇪🇺🇬🇧🏳️🌈
(@hisotalus) reported
from
Bristol, England
On top of this since I changed to @virginmedia last week, they have sent me a marketing text message almost every day (Sunday is the only exception). I can’t find how to opt out of these and not sure blocking my network provider’s number is a wise idea. Never have I this quickly
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Hannimal 🇪🇺🇬🇧🏳️🌈
(@hisotalus) reported
from
Bristol, England
@Julie_B92 Especially when particularly young people might not be able to access internet for this kind of stuff on any other device than their phones. It’s so disappointing @virginmedia doesn’t reply to these tweets. I hope it’s an honest oversight and they’ll fix this.
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Rick Laze
(@RickLaze) reported
from
Bristol, England
@AliReg @virginmedia They're terrible they hung up on me after an hour of waiting and bring transfers!! Looking on Twitter it seems to be normal practice for them 😡
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Rick Laze
(@RickLaze) reported
from
Bristol, England
@virginmedia are USELESS. Why do your agents always hang up on your customers this isn't the first time it's happened!!!! Please DM and arrange a call back ASAP
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Rick Laze
(@RickLaze) reported
from
Bristol, England
@virginmedia P.s please don't say do it via the app because your app states the signal is fine in the room in question when that's not the case.
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Chris
(@chrisandobe) reported
from
Bristol, England
@virginmedia please get the mobile signal better in fishponds Bristol
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Tito Payne
(@PayneTito) reported
from
Bristol, England
@virginmedia what’s going on with the service In the BS3 postcode area. I have no internet!!!
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Charlotte Hodkin
(@CharHodkin) reported
from
Bristol, England
@virginmedia worst customer service I have ever experienced geeeez just what you want on a Saturday....terrible team...don’t do it guys 😂 #BransonHaveAWord
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Rick Laze
(@RickLaze) reported
from
Bristol, England
@virginmedia Looking at other complaints on twitter you really need to invest money in your systems and customer service. Absolutely shambolic.
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Suzy Evans
(@suzyqc7) reported
from
Bristol, England
@virginmedia we've got ongoing issues with tv and broadband in BS7. Please sort it out. Loosing count of how many times this has happened over the last few months.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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wee random wuman 💙
(@LittleOwlEK) reported
@spraag @virginmedia Employee we spoke to had no idea how to help us and became flustered when we said we wanted to cancel our contract then hung up! And of course this tweet is being ignored too! Poor show @virginmedia
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dannyX27
(@dannyX27_) reported
@virginmedia If it's not up and and running in the morning I will cancel the contract and go elsewhere because you guys don't seem to know what is going on just trying to get me to upgrade my package. Some help indeed
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A
(@AlunBrooks) reported
@virginmedia whats happening with the service in EH13??
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Nikki 🇬🇧
(@Tricky01) reported
@virginmedia can you tell me the number to speak to someone to cancel a broadband/TV package please? would prefer to speak to someone over the phone rather than on Whatsapp
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Emma•
(@EmmaOsb06268016) reported
@virginmedia hi! If I am out of contract (but it has auto carried on) can I just cancel my direct debit or do I need to notify yourselves? Thanks.
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Strydersback
(@1Strydersback) reported
@johnny_scottish @virginmedia They updated there WiFi boxes can’t remember when but it messed my WiFi up big time went from working in me garden about 30-40ft away easy to hardly working at 10ft away… there reply when I complained… what works for one might not work for another… thanks that fix it 🙄
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Beckiie ♥
(@Beckiie_E) reported
@virginmedia & the manager did not even bother to call us when he agreed to. We cancelled the service 4 days after our bill was dated and yet charged the full service. Plus the bill makes no sense - you put us £400 in credit then charged £300 for internet only!
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Ryan McDonald
(@Ryan_A_McDonald) reported
@virginmedia Oh I've been in touch. Just as useless this time around with the complaint closed WITHOUT resolving the issue.
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DAP ELECTRICAL SOULTIONS
(@DapElectrical) reported
@virginmedia my wife been chatting to you for 10 hours today and all we wanted to do is cancel bit you bullied her in to a new deal this is so shameful we are now wanting to leave a go BT
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NotRacecontrol
(@jimandchips) reported
@virginmedia How about your team call me after all I'm the customer.... your income depends on the way you treat your clients 👍🙃