Virgin Media Outage Report in Thornbury, South Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thornbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Thornbury, South Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Bristol.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Wi-fi | |
| Bristol |
Wi-fi | |
| Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thornbury, England
Latest outage, problems and issue reports in Thornbury and nearby locations:
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Ben Geracitano
(@CoachGeracitano) reported
from
Kingswood, England
@virginmedia I have spoken with your team again who say an engineer will be in contact within the next 2-3 days. So there is a fault. And since the call I have now got limited internet... so please do not lie. Instead be honest to a customer of of 10years.
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Rita Magalhaes
(@Rita_magalhaes1) reported
from
Bristol, England
@virginmedia I have now attempted to contact twice about cancelling my contract, as I am moving out of my student house this month. Can I please get some aid with this, as i cannot get through to the call centre, nor find the correct email for customer services.
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Paul Burdon
(@burdmiester) reported
from
Kingswood, England
@virginmedia Have real issues with installing and configuring my new WiFi and TV box. Hub continues to flash green and has been for 5 hours, as such can’t proceed to the next stage. Call help desks waited 90 minutes #helpme
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Soundwaves 🎮
(@Deannyy92) reported
from
Filton, England
Swear I can’t get through an entire day of work without @virginmedia going down & having to reset my router.. thank god it’s only one month until the end of my contract.
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Will Dace
(@willdace) reported
from
Bristol, England
@virginmedia after many wasted hours debating the logic of this, I am broken. Your system is as functional as an inflatable dartboard, and makes it difficult for your customer service staff. Please cancel my contract and allow me to return your gear.
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Steve
(@SToolis) reported
from
Bristol, England
Been down for around 24hrs now #virginmediadown #virginmedia #virginbroadband
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Leo Nakhimoff
(@LeoNak84) reported
from
Bristol, England
@Seanie08 @virginmedia My speed this morning was 14mbps. Supposed to 108mbps average. They told me too many devices connected, so I turned off phone to 4g, turned off iPad and disconnect Amazon Alexa. Nothing else connected. Speed went up to 18mbps 🤣 ‘We are showing a good service!’ ByeBye.....
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Steve
(@SToolis) reported
from
Bristol, England
@virginmedia At 6am this morning still no service, absolutely ridiculous 🤬 #virginmedia #virginbroadband #virginmediadown
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BuzzedUp
(@MickDickinson) reported
from
Bristol, England
@JustMeBeingMe4 @virginmedia Hiya that why I left Virginmedia terrible service - I joined UW better broadband half the price. Happy to chat it through
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Steve
(@SToolis) reported
from
Bristol, England
@UKxSnipERxUK @virginmedia I've had this problem again for the past 24hrs. Service status claims all well, however I've got no broadband service, absolute joke, just no very bloody funny 🤬
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Daniel Fry
(@DanielFry23) reported
from
Filton, England
Great to see @virginmedia down once again in BS32 area, is there another national outage, my zoom@call@got disrupted 3 times last night and total outage just after midnight. This is happening far to regular being down, sort it out Virgin!! #virginmediadown #virginmedia
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Sophie Giltinan
(@sophiegiltinan) reported
from
Avonmouth, England
Well my internet went down in the middle of my online exam (which I was doing terribly at anyway), managed to finish but it was utter shit. Ironically this is not the first time I have been shafted by @virginmedia and probably wont be the last.
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Steve
(@SToolis) reported
from
Bristol, England
@virginmedia internet down all day, again, here in Bristol. 🤬 Absolute joke considering how much we pay each month. Please acknowledge and accept some responsibility! #virginmediadown #virginmedia #virginbroadband
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia Speak to them regularly. We pay £77.25 monthly via app, as you took to much by DD, you charge £111.50 not the agreed renewal price £77.25 so always shortfall. Nobody will sort this out. Busy medic worker has to spend hours on calls to you with no resolution 🤬
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Tito Payne
(@PayneTito) reported
from
Bristol, England
@virginmedia. What is going on with your service. My internet dropping out every 5 mins !! This has been happening for days !!
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Daniel Fry
(@DanielFry23) reported
from
Filton, England
@LFC4LIF03047059 @virginmedia Yep so many times in the last couple of weeks, still without service
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Niall
(@tuwituwo) reported
from
Bristol, England
@virginmedia please help! I’ve been trying all afternoon to resolve an issue with my new order. The online chat goes through to departments with no one in. On the phone call the person hung up on me when I asked for more help. Now on hold again for 50 min
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Leo Nakhimoff
(@LeoNak84) reported
from
Bristol, England
In the same month @virginmedia bill has doubled, the reliability has quartered. Internet at home is essentially useless & the WiFi router a clunky decoration! 2020, in a big city, and searching on Google is slower than an old dial-up modem. Usual awful customer service.
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Steve
(@SToolis) reported
from
Bristol, England
@virginmedia Your service is telling me there is a TV fault but no broadband issue, which is complete rubbish. We've been without broadband all day 🤬 #virginmedia #virginbroadband #virginmediadown
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George Scott
(@georgetscott) reported
from
Bristol, England
@MrStuartForrest @virginmedia I had issues throughout yesterday but seems okay today... 😬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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@me@jasoncartwright.com
(@jasoncartwright) reported
Hey @virginmedia. Are you aware that the service to change "Web Safe" settings has been down for over a day now? Lady on the support phone got the same error as me.
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Jon Crisp
(@jon_crisp) reported
@virginmedia Standard! No help whatsoever……….
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Christopher Foster
(@ThatManDoc) reported
@virginmedia No **** Einstein it's not covered. (Am I surprised? Not in the slightest). It's another nail in the coffin of staying with your ever diminishing quality of service when we've been with you for well over a decade. cc. @olympicdiva
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Gemma Gillespie
(@GemmaGx) reported
@virginmedia Update... tv not working...
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Andy Tunstall
(@tunnotron3000) reported
No stream again tonight guys. Can you guess why? If you guessed Virgin Media then you are right again! This time, instead of an unreliable upload speed, I just have no internet whatsoever! Issue is due to be fixed by 11pm tonight so can't do anything, I'm afraid!
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nitram noir
(@M33lak) reported
@virginmedia Thanks. You still don’t get it. When we contact your team - as we did today via the WhatsApp chat we messaged back and forth for 5 hours. According to @virginmedia it’s okay to damage our connection and then say you’ll come on the 22nd March to fix. #WhatAJoke
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Richard Owen
(@rich_owen82) reported
@virginmedia I’ve tried that. The website. I did the trouble shooting telling me to turn everything off and restart. Didn’t work. Now I can’t get on the website
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speckii
(@speckyx) reported
@virginmedia I’ve tried, it takes me to the website and I sign in. It shows me my bill amount and service info but no chat. Does it make a difference that i’m using my mobile to access the site?
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LiamGM ⚫️⚪️⚫️⚪️
(@LiamGM90) reported
@virginmedia Right Now am angry at both you CAUSE virgin media has lied to me and my family When this is bs U don't even say SORRY FOR CAUSE A ******* PANIC ATTACK THIS morning before ring u Thank for that And switch the blame to 02 DOESN'T WORK cause Ur fault as well
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Adama Maïga
(@AdamaMaiga92) reported
@virginmedia Yes and I managed to cancel my contract in the end as it wasn't the first time this was happening and no one even informed me, I had to call you to find out it wouldn't work until then. I don't understand how I can pay for a service and not get an update.