Virgin Media Outage Report in Thornbury, South Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Thornbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Thornbury, England
The most recent Virgin Media outage reports came from the following cities: Bristol, and Conham.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol
|
Wi-fi | 12 hours ago |
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Bristol
|
Total Blackout | 13 hours ago |
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Bristol
|
Total Blackout | 13 hours ago |
|
Bristol
|
Internet | 13 hours ago |
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Bristol
|
Internet | 2 days ago |
|
Bristol
|
Wi-fi | 2 days ago |
Community Discussion
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Virgin Media Issues Reports Near Thornbury, England
Latest outage, problems and issue reports in Thornbury and nearby locations:
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Lucy Champion (@misseschampers) reported from Bristol, England@virginmedia are the customer relations messaging team online? I know it takes a while... but I was connected to them over 2.5hrs ago.....
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Louise Ripley (@LouRipley) reported from Bristol, England@virginmedia GET A MANAGER TO DEAL WITH OUR ISSUE!!!! A deadlock letter is needed now as we are raising a case
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aimeeeee (@avh12) reported from Patchway, England@virginmedia intermittent WiFi, that keeps cutting out. Service test says nothing is wrong. I've followed all the instructions. No way of contacting you online?
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Sara Venn (@Saralimback) reported from Bristol, England@virginmedia No someone has deleted it overnight after saying they could help via DM. This is appalling behaviour-it was whoever was tweeting yesterday.
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VickyL (@VickyLorych) reported from Bristol, England@virginmedia I’ve been trying to get hold of you since you said you’re putting up my bill by 7.5% in COVID but you hung up on me before someone picked up and now your phone lines are down 😡
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Louise Ripley (@LouRipley) reported from Bristol, England@virginmedia @virginmedia your tweet is a typical example of your utter incompetence. Issue relates to OVERCHARGING & inability to invoice agreed contract value followed by inability to resolve situation C-3112201993 try #dowhatyoupromise Also now with #CEDR
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Sara Venn (@Saralimback) reported from Bristol, EnglandHi @virginmedia we are trying to get hold of someone to cancel our internet/tv with you but it seems impossible. Please advise. @AndyVenn1
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Dan Billing (@TheTestDoctor) reported from Bristol, England@inclusively_amy @virginmedia Nope...Manchester issue?
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Michelle Wood (@shellwood) reported from Bristol, England@virginmedia absolutely disgusted with your customer service! I hour 22 minute phone call to be told you want to charge us £37 more a month than a new customer and we’ve been with you for 20 years 😡 Call centre staff refused to pass on comments to a supervisor and or call back
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Louise Ripley (@LouRipley) reported from Kingswood, England@virginmedia here we go again. Thurs call 77min!!! Told the £167 balance would be credited due to overcharges yada yada. Monday get a call asking for a card no. to pay my a/c WTF are you like IMBESILES
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Louise Ripley (@LouRipley) reported from Kingswood, England@virginmedia now you have cut services to an essential medical services home worker when the call logs clearly show your errors & the fact we’re on calls of 2+ hours without success. DISGRACEFUL company #CICAS #CEDR @Ofcom
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Lucy Champion (@misseschampers) reported from Bristol, England@virginmedia hi, just wondering what the wait time is on the messaging service as I'm not sure if I'm in a queue or if something has gone wrong (waiting 2 hours so far) Thanks!
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Michelle Wood (@shellwood) reported from Bristol, England@virginmedia absolutely disgusted with your customer service! 1 hour 22 minute phone call to discover you want to charge me £37 more a month than a new customer - we’ve been with you for 20 years and I’ve been told Im not allowed to speak to a supervisor 😡
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leighton daintree (@daintree75) reported from Bristol, England@virginmedia So i have to fill out forms because you have my details. I will putting a complaint into @Offcom
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John McGee 109 (@JohnMcG88939705) reported from Bristol, England@MarkFlannery19 @virginmedia @phonecoop Hi Mark. Tied into a contract for a year. Therefore they just play lip service to any problems. I used to have 100mbps and that was appalling so upgraded to 200 which is slightly better but never anywhere near even 100 coming into the house
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leighton daintree (@daintree75) reported from Bristol, England@virginmedia Im not sure but a few questions? Im not your customer? I have never gave you my information? I left you and I have a different number? So why do I have to contact you? I dont think I shall ever come back to you after this?
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Lucy Champion (@misseschampers) reported from Bristol, EnglandToday's @virginmedia update... 9.46 I connected to the messaging service. At 10.48 I was put through to the correct department. Still waiting. 5.5 hours so far. Carrier pigeon may be quicker 🤔 So far over 3 days I have been waiting on their messenger thing for 12.5 hours.
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Lee (@leedumble) reported from Avonmouth, England@virginmedia Stay connected what a joke on demand still not working i player Netflix Amazon prime all not working WiFi **** and you won’t answer your phone joke
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George Hoddinott (@Geo88HH) reported from Bristol, England@virginmedia how can I contact you in regards to removing premium channels from my account please? Have tried calling a number of times but cannot get through to a human. Is there a webchat service or similar?
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Lee (@leedumble) reported from Avonmouth, England@virginmedia can you please let me know why I still can’t watch the on demand service and Iam still being charged for it
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TR7 (@Taimoor05435737) reported@virginmedia I have called customer services only to be subjected to patronising responses and smart remarks! Where is the care and customer service???
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AnneMarie Silbiger Poet (@happimess73) reported@Donna__McLean @virginmedia I realise with everyone at home, it's slow but we're not going to receive a discount, are we?
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Roman Mittermayr (@mittermayr) reported@virginmedia I know all of you here are just trying to do your jobs and I honestly truly hope you will eventually find something nicer than this mess of a company, but at this point, it just needs to be documented. The process-optimisers have created a support disaster. #virginmedia
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MickyB (@MickyB60443382) reported@virginmedia My dad has tried this also. The internet signal always drops and still no one from your company has called about the engineer that was meant to come out to upgrade his boxes. Very disappointing
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StarShopping Warzone (@TwitchAsYouWere) reported@virginmedia i’ve troubleshooted via your website but it says there are no problems. I believe the problem is my jitter, causing online gaming to lag. My jitter is usually anywhere from 7ms to 50ms which isn’t anywhere near good enough for online gaming.
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Matt Wells (@crosss216) reported@virginmedia I am absolutely disgusted with the customer service and misinformation I have been given over my account in the last to days. I can't believe it and can no wait to be leaving, I hardly you Twitter but it feels appropriate to get this out there after thees phone calls
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Andrew Glen (@kais3rs0ze) reported@virginmedia Can u give me a link to report problems? I can't see where I do this on the website
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Wario (@wariovanmorrion) reported@virginmedia The thing is I've spent a lot of time giving a detailed explanation of the issue and the complaint email states they have been unable to contact me. Funny that my mobile phone is a virgin number! Can you not simply reference the complaint and they can actually then phone me
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ZJ (@zahzah_j) reported@virginmedia Asked for the lady who im speaking to on the phones name & she’s decided instead of answering & having a complaint put forward about her, she’d place me on hold in hopes i’ll cut off.
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St Michael's Wandsworth Common (@StMichaelSW11) reportedWe have been trying for months to get @virginmedia to install new broadband. We need it to serve our community through online services. They have failed us time and again. There is no way to talk to a manager. @virginmedia help us do our job please