Virgin Media Outage Report in Westerleigh, South Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westerleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westerleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Westerleigh, South Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Bath, Bristol and Long Ashton.
| City | Problem Type | Report Time |
|---|---|---|
 Bath |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
TV | |
| Bristol |
Internet | |
| Bristol |
Wi-fi | |
| Bath |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Westerleigh, England
Latest outage, problems and issue reports in Westerleigh and nearby locations:
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stace_the_face
(@stace_the_face) reported
from
Bristol, England
@virginmedia The guys are here now and have told me that the same issue that has been a problem the last 4 times still hasn’t been fixed. They are lovely and doing their best but it’s not looking good. You should be ashamed of yourselves
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VickyL
(@VickyLorych) reported
from
Bristol, England
@virginmedia No service issues and my other half has said the ping test hard wired by an Ethernet cable is coming back with 0.11’s 0.3 0.5 0.31. The house we are in is a small 2 up 2 down and devices drop out intermittently, it’s really annoying.
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mark hendy ⚒
(@mhendy1971) reported
from
Bristol, England
@virginmedia But who said I paid £25 just to watch the main advent? I paid £25 to watch all the fights not just one. Very disappointed with your reply, very poor customer service
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Lucy Footer
(@LucyFooter) reported
from
Bristol, England
@virginmedia could you let me know how to contact the technical team? I’ve had an issue with my tv for months but can’t get through to customer services . Thanks!
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Nick Hounsfield
(@WavemakerNick) reported
from
Bristol, England
@virginmedia 2 months and still not able to sign in to Virgin TV GO app. Such a disappointment and no one to talk to about it...
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claire brooks
(@gasbitchbrooks) reported
from
Bristol, England
Virgin media and Vodafone r ****
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Lucy Champion
(@misseschampers) reported
from
Bristol, England
@virginmedia hi :) I'm just coming up to 5 hours wait time on the messaging service. I havent had the same kind of automated messages as previously... is it working? Thank you!
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Matthew Jones
(@Joner030277) reported
from
Bristol, England
@virginmedia Another 65mins waiting for anyone to help to be cut off again for the 2nd time. You have no customer service
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Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia very poor customer service 😡 been a customer for 18 years and don’t not give a dame @SkyHelpTeam
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mark hendy ⚒
(@mhendy1971) reported
from
Bristol, England
Anyone else having picture problems with the boxing on sky sports box office via @virginmedia
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johnhughes FAB208
(@JFab208) reported
from
Bristol, England
@virginmedia 6 days I’ve tried calling you by phone / website re my tivo fault & still no reply, over 20 years a customer, #shocking @BBCWatchdog
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johnhughes FAB208
(@JFab208) reported
from
Bristol, England
@virginmedia Maybe you could have got one of your staff to contact me directly instead as I am your customer. 6 days to get hold of you is dreadful
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Dave Clark
(@dac5267) reported
from
Yate, England
@virginmedia What a load of nonsense, I pay you to provide a service, disconnections happen all the time and randomly, your service is shocking and is NOT WORTH THE MONEY.
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Lee
(@leedumble) reported
from
Avonmouth, England
@virginmedia so you think it’s acceptable to too my bill up by£29 a month after being with yourself for 17 years . After speaking to a so called customer service advisor I have to wait 28 days for a response 😡😡😡 new customers getting better deals
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@virginmedia Not being utterly useless do you not think we’d have used all self help avenues... Now waiting for another promised call back that doesn’t come 🤬
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stace_the_face
(@stace_the_face) reported
from
Bristol, England
@virginmedia 1/2 The 10th technician booked to come to my house came yesterday ( 7 of these booked never called or showed up) He said the construction team had not done there job (5th time I’ve been told that) and it should happen today. If it doesn’t I have to cancel as you have caused so
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VickyL
(@VickyLorych) reported
from
Bristol, England
@virginmedia someone should have called me this morning regarding an ongoing issue with my router but no one has ? It was scheduled with a virtual tech engineer between 8am-12pm.
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Matthew Jones
(@Joner030277) reported
from
Bristol, England
@virginmedia No this is a answer/solution to a person with exactly the same issue as me. PLEASE send an engineer?
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stace_the_face
(@stace_the_face) reported
from
Bristol, England
@virginmedia 2/2 much distress and cost me too much money tethering data from my mobile. My kids can’t watch tv and I am trying to work from home with tethered data. You’re customer service have no idea what’s going on and can give me no update. It’s a disgrace
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Neil Wilkins
(@neilwilkinsx) reported
from
Bristol, England
OMG... as a marketer with over 30 years experience I’ve just encountered the worst ever customer experience! Thank you @virginmedia for the opportunity of a very interesting case study that I will share with the world tomorrow.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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#1
(@ShotgunLee) reported
Been ongoing issues from the 26th of May for broadband and Virgin Media has said it’ll be rectified soon. Been left with no wifi and I was told last week ‘it could take until 20/6 but it won’t be that long’. 2 days to go and it’s looking very unlikely I’ll have wifi back up.
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DG69
(@dannyg1969) reported
@virginmedia It’s ok at moment but it always goes off in evenings so I’ll know later. I thought you had found the problem and were fixing? That was the last message I had
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Faye Gallagher 🖤
(@FayeLouisee_x) reported
@virginmedia I’m trying to complete my upgrade (credit agreement) with you guys but I can’t get passed the “I am not a robot” verify it won’t go any further same issue when I’m trying to log into my account
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Richard Bonfield
(@RichardBonfiel2) reported
@virginmedia . My mother is moving into residential care next Friday and I want to close her account. She is visually impaired so is unable to find her notes, or passwords. Although I have LPA for her, I have spent the last 36 hours via 6 teams so far. Can anyone help me ?
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Rachel H
(@rachel6286) reported
@virginmedia our broadband isn’t working and the service status website is also not working in our phones - any idea when it will be rectified? G74 area
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Dr Dan(i) Jones 🇦🇶🌊🏳️⚧️
(@DanJonesOcean) reported
@virginmedia The WhatsApp service is a good start, thanks. I didn't see that as an option.
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George
(@CromulentFellow) reported
@WorkTheSpace I hope you get it sorted Jack. If you do decide to change, do NOT go with Virgin Media. What you've described is absolute heaven compared to what I went through with VM (Not trying to lessen your feelings on the situation, merely warn people of the terrible Virgin Media)
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A.D.
(@astrid_2) reported
@virginmedia Appointment has been made, but what does "the engineer would help" mean? I'm still not clear why I get an adapter in the post if I need an engineer? Or if I need an engineer why is the adapter being sent in the post? What apart from plugging the adapter in will the engineer do?
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Roswell
(@Roswell1960) reported
@virginmedia what’s with the broadband service in the cr5 area, it’s been appalling for 3 days now, apparently being worked on . No internet for 3 days is pretty bad service.
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Scott Bennett - Great Scott! - Tour 2022
(@scottbcomedyuk) reported
@virginmedia No, but it’s clearly a problem. Lots of people on the street having the issue