Virgin Media Outage Report in Patchway, South Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Patchway, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Patchway and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Patchway, South Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Bristol and Bath.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Internet | |
| Bristol |
Total Blackout | |
| Bristol |
Wi-fi | |
| Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Patchway, England
Latest outage, problems and issue reports in Patchway and nearby locations:
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Amy
(@Yippers) reported
from
Bristol, England
@virginmedia Email to say it was resolved by offer of an apology which I never accepted so I called customer services who offered the credit of overpayment onto my account which I’m still waiting for.
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Toby Osborne
(@TobyOsborne1) reported
from
Bristol, England
@virginmedia As early as possible before whoever does this manages to help themselves to my money like last time
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AngelMelSelector
(@AngelMel2017) reported
from
Bristol, England
@virginmedia Hello, following on from my tweet regarding complaint of not receiving my credit refund. I have not heard back from the complaints team. What's the best way to proceed? Thanks
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Toby Osborne
(@TobyOsborne1) reported
from
Bristol, England
@virginmedia My account has been compromised so I can’t sign in to join?
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Simon H
(@Hekler21) reported
from
Westerleigh, England
@virginmedia hardly a great start as new customer!! Moving house and ordered a new box for moving day, but now won’t be delivered there for over 2 weeks!! #shambles
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Paul Burdon
(@burdmiester) reported
from
Kingswood, England
@virginmedia Totally shocking services again, tried web chat messaging etc crap. Speed test less that 12 mbps, paying for 100mbps 🤯🤯🤯 What are you going to do it In off after 20+ years of pain, no more!
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Tina Badley
(@tinabadley) reported
from
Bristol, England
@virginmedia is everything down in BS1? Trying to work and can't send any emails 🙄
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Tina Badley
(@tinabadley) reported
from
Bristol, England
@BookDreamerSal @virginmedia Having the same problem. Just called Virgin - it seems many people are too. They're trying to sort it.
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AngelMelSelector
(@AngelMel2017) reported
from
Bristol, England
@virginmedia Thank you for your reply. He told me that the cheque had not been activated when I first called 5th June. I was told it would be sent out via check. He told me today it would take a further 2/3 weeks. Sadly was no help at all. 😒😥
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Martin Parfrey
(@martinparfrey) reported
from
Kingswood, England
@virginmedia, your customer support is shocking. Any chance I could speak to a human being not a BOT? Even when I tried to complain, you cut me off!
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Joanne Varney (White
(@joannevarney68) reported
from
Bristol, England
@virginmedia All checks done, says to check back in 22 hours 😲 if still a issue book a engineer
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Derby Pascal
(@derbypascal) reported
from
Bristol, England
@virginmedia I'm not sure what you mean, I literally have no signal or mobile data, hundreds of people are in the same position. And others with EE and Three are also down in this area but no one knows why...
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Toby Osborne
(@TobyOsborne1) reported
from
Bristol, England
@virginmedia I spoke to a rude adviser who said they’d escalate it. However my pac code has already been swapped out and there was no urgency. I am now waiting in the hope that someone else doesn’t get control of my phone
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AngelMelSelector
(@AngelMel2017) reported
from
Bristol, England
@virginmedia I'm disappointed with the service I have received. Finally ended my contract, claimed my credit refund only for it still not arrive 6weeks later. Called call centre & was told I'd have to wait 2/3 more weeks. Why? Its unacceptable to have to wait so long. #complaint
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Sarah
(@sarahcliftonsc) reported
from
Kingswood, England
@virginmedia help please. How do o get to choose a football game on the red button? It’s not working.
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Enzo Faulhaber
(@enzo_faulhaber) reported
from
Yate, England
@virginmedia running with some issue with some of your staff member. As they promise me to Install a broadband at my house but now ignore 🧐
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VickyL
(@VickyLorych) reported
from
Bristol, England
@virginmobileuk @virginmedia hi I ordered a phone on the 29 July not heard anything until yesterday then order was done but no credit agreement received phone call to you again for an hour today no resolution call handler said he would call back still no call 😩
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Tony Cox
(@coxtonycox) reported
from
Bristol, England
@virginmedia stop emailing and texting me every day threatening to fine me £100 for the non return of your equipment. On 23 August I booked for one of your engineers to collect it on 13 September. This poor customer service is one of the reasons I left Virgin after 10+ years.
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vinnie voke
(@vinnievoke) reported
from
Bristol, England
@virginmedia @virginhelp so 17h with no reply wicked costumer service
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Derby Pascal
(@derbypascal) reported
from
Bristol, England
@virginmedia The service checker just says its down but doesn't tell me what's going on.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kj
(@social_izms) reported
@virginmedia **** service and **** customer service ! Taking my business elsewhere. Hope you and you Indian call centres go busybody
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Phil Wood
(@CoachPhilWood) reported
@virginmedia still my internet is intermittent as it has been for 5-6 weeks. You had the cheek to charge me for missing an engineer that came at a different time than was booked. I also submitted a complaint 5 weeks ago. I expect someone to contact me ASAP.
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Divyaミ☆
(@DivyaP_IV) reported
@virginmedia The estimated fix time has constantly changed since Sat evening i.e. has said early hours Sun/Mon, afternoon Sun/Mon etc Its Tuesday tomorrow, so its a bit of a joke...there are train strikes etc. so need to be able to WFH without tethering the entire day. We need a proper update
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David Fauvrelle
(@magicfauvrelle) reported
@virginmedia Seems @virginmedia are good at raising complaints and compensation. But not sending engineers out to fix anything or if they do turn up forget to log a repull with HQ.
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Lashes Nails + Brows
(@lnplusb) reported
@virginmedia I received no call and come the end of October, the games started again. Another wasted hour of trying to speak to a manager to explain the issue and no call ever occurred and still I paid the additional costs for that month.
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Divyaミ☆
(@DivyaP_IV) reported
@virginmedia can you give a proper update on the outage in NW1? No wifi since Saturday, and the status is always "updated" to the same thing. When is it gonna be fixed
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Lashes Nails + Brows
(@lnplusb) reported
@virginmedia Again told it would take 24-48hrs and got nothing, except another bill which I paid. We are now in December and the issue is still ongoing, with me paying an additional £62 every month as the Volt package is £85.
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Kj
(@social_izms) reported
@virginmedia spent over a ****** hour been put on hold until the calls drop only to be mugged off the dam phone a few mins before the line closes assured that the issue will be resolved. Surprise surprise nothing has been done. What an F’n waste of time.
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Lashes Nails + Brows
(@lnplusb) reported
@virginmedia As I was saying I have been paying an additional £62 for the past 3 months and when speaking with collections today they offered me £22.50 compensation (insulting) and cannot change my package until I pay the balance. I raised a complaint I want my money back and canceling Virgin
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Chloe
(@chloetimlin1) reported
@virginmedia I’ve had a failed resolution letter from you to say it is my fault you billed me for equipment I returned. Can you contact me directly to arrange my call as I don’t intend on spending hours on the phone being passed around the same 3 departments again.