Virgin Media Outage Report in Patchway, South Gloucestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Patchway, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Patchway and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Patchway, South Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Bristol and Bath.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Total Blackout | |
| Bristol |
Total Blackout | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Wi-fi | |
| Bristol |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Patchway, England
Latest outage, problems and issue reports in Patchway and nearby locations:
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JG
(@jordygordz) reported
from
Bristol, England
Virgin media is so **** yet so good at the same time. Pissing me off
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Will Dace
(@willdace) reported
from
Bristol, England
@virginmedia after many wasted hours debating the logic of this, I am broken. Your system is as functional as an inflatable dartboard, and makes it difficult for your customer service staff. Please allow me to return your gear then cancel my contract.
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SamuEL Penster in the Multiverse
(@Team_Penster) reported
from
Bristol, England
Vm @virginmedia clearly know there are issues as its been dropping constantly since 2ish... service status "no issues"
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Rita Magalhaes
(@Rita_magalhaes1) reported
from
Bristol, England
@virginmedia I have now attempted to contact twice about cancelling my contract, as I am moving out of my student house this month. Can I please get some aid with this, as i cannot get through to the call centre, nor find the correct email for customer services.
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Leo Nakhimoff
(@LeoNak84) reported
from
Bristol, England
@Seanie08 @virginmedia My speed this morning was 14mbps. Supposed to 108mbps average. They told me too many devices connected, so I turned off phone to 4g, turned off iPad and disconnect Amazon Alexa. Nothing else connected. Speed went up to 18mbps 🤣 ‘We are showing a good service!’ ByeBye.....
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SamuEL Penster in the Multiverse
(@Team_Penster) reported
from
Bristol, England
@virginmedia Is down again been down like 17 times this week. Jokers
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Will Dace
(@willdace) reported
from
Bristol, England
@virginmedia after many wasted hours debating the logic of this, I am broken. Your system is as functional as an inflatable dartboard, and makes it difficult for your customer service staff. Please cancel my contract and allow me to return your gear.
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Amy Bramhall
(@amy_bramhall) reported
from
Keynsham, England
@virginmedia We sent a complaint on Wednesday last week and no reply. It’s making life very difficult and still no sign of it being fixed despite 2 different ppl coming out yesterday and today
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia Too many issues to describe in Twitter limit. Problems with installation of broadand, land line, TV and with mobile. Someone at @virginmedia needs to take responsibility and deal with it and my complaint. I'm promised a call back but never happens #virginmediadontcare
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia The question is when. No good just telling me they will when theres zero evidence it and time and time again I'm told someone will call me tomorrow and the never do. What's the point in a code of conduct if you ignore it? Such rubbish. #virginmediadontcare
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BuzzedUp
(@MickDickinson) reported
from
Bristol, England
@JustMeBeingMe4 @virginmedia Hiya that why I left Virginmedia terrible service - I joined UW better broadband half the price. Happy to chat it through
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George Scott
(@georgetscott) reported
from
Bristol, England
@MrStuartForrest @virginmedia I had issues throughout yesterday but seems okay today... 😬
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia Doesn't explain why I was promised call backs on both Thursday and yesterday and they didn't happen, or why the issues remain unresolved after two weeks and I have to keep chasing... #virginmediaterriblecustomerservice
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Cherrie Ho
(@ho_cherrie) reported
from
Bristol, England
Hi @virginmedia, would appreciate some help in cancelling my broadband service. Website suggests a contact number to call which is a voicemail and diverts me to get help online. I’m getting no where.
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia What exactly do you think I've been doing? I've lost count of the number of times I've phoned but there is never a manger available to talk to me. I was again told yesterday that someone would call at lunchtime today but they didn't. What more I can do? #virginmediadontcare
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Amy Bramhall
(@amy_bramhall) reported
from
Keynsham, England
@virginmedia We haven’t had service for 6 days now. Still no soloution... The people you sub contract cut our cables and cemented on top when putting an unasked for access point in outside, the engineers can’t fix it.
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Ben Hetherington
(@BenChem1010) reported
from
Filton, England
@virginmedia been on hold for a web chat for 3 hours now, and all phone numbers redirect to an automated service, telling me to use the web chat ... Is there any way to actually speak to someone?
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Amy Bramhall
(@amy_bramhall) reported
from
Keynsham, England
@virginmedia No. It’s been advised your contractors drilled through our cables and then shoved cement down there making it impossible for the engineers to fix. Day 9 with no internet today. Going to cancel as really need to work at home 😡
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Soundwaves 🎮
(@Deannyy92) reported
from
Filton, England
Swear I can’t get through an entire day of work without @virginmedia going down & having to reset my router.. thank god it’s only one month until the end of my contract.
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia Since moving to @virginmedia 2 weeks ago everything that could go wrong has, and no one at VM has taken resposibilty. I've raised a complaint and have been promised mangers would call but no one does. Just been on phone again, still problems and no help.... #virginmediadontcare
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anth Young
(@AnthYoung83) reported
@Muffit69 @virginmedia Hey, I bought a tp link router off amazon for £60. Fixed the issue straight away, took my complaint to the CEO everything, nothing they could do. Yet, putting the hub into modem mode and using a 3rd party router is giving me 350meg in every room wireless with no lag or drops.
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S
(@Shel672) reported
@MartinSLewis VIRGINMEDIA ARE REFUSING TO CANCEL OUR CONTRACT & ARE TRYING TO AVOID BEING CONTACTED. I HAVE MADE NUMEROUS PHONECALLS, WRITTEN EMAILS, FILLED OUT INTERNAL WEB COMPLAINT FORMS, CONTACTED THEM BY WATSAPP, TYPED LETTERS SENT BY POST & INSTAGRAM MESSAGING. PLEASE HELP
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lee-yon-ar-dow
(@felhaunter) reported
**** YOU @virginmedia I HATE YOU STOP TURNING OFF MY ******* INTERNET
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☆ ⓑⓔⓝ®™ ☆
(@ben_jamin_86) reported
Virgin media engineer turns up, looks at the problem left to right scratches head then scratches *****, looks confused doesn't no what he's doing, when all is lost just replaced my hub, paying for 500meg but getting 280 max on 5ghz 70meg 2ghz #virginmedia
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🐚
(@eldritchterror8) reported
@virginmedia Thanks but High volume calls not enough staff employed to deal with questions. No one wants to hang fire for 30minutes. I’ve called so many times
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atif 🖖🏽
(@atiffff) reported
@virginmedia fix ur internet you walladsl
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mycombs
(@mikeholmes147) reported
@virginmedia well done.After 3 months of my internet going down EVERY DAY, your **** service worked for 9 days (new PB👏👏). Now it’s off AGAIN. TV & broadband this time. You’re clearly incapable of being an internet provider. Perhaps you should pack in and open a lemonade stand
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Kirsty Marks
(@ImKirstyMarks) reported
@virginmedia what a rip off! Forcing a customer of 12 years to pay an extra £20 for an already extortionate service… @SkyUK looks like you’re getting a new customer
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Trev Howarth
(@TrevHowarth) reported
@virginmedia After a 20 minute wait a talented human being sorted it. And that’s what’s needed on customer help lines, but faster. Virgin Media (in this case - but not alone in its resistance to engaging in customer conversation) shouldn’t keep people waiting 20-30 mins. It’s poor service.
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Hannah Hutch
(@InfoHannahHutch) reported
Hi @LutzSchueler please can you help? Our entire neighborhood has no #wifi and @virginmedia are ignoring anyone who calls in. We have had no WiFi for over 5 days now and i'm told this may not be resolved for another two weeks. Please send some dongles out!