Virgin Media Outage Report in Patchway, South Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Patchway, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Patchway and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Patchway, South Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Chipping Sodbury and Bath.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Total Blackout | |
| Bristol |
Internet | |
| Bristol |
Total Blackout | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Patchway, England
Latest outage, problems and issue reports in Patchway and nearby locations:
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Martin Parfrey
(@martinparfrey) reported
from
Kingswood, England
@virginmedia, your customer support is shocking. Any chance I could speak to a human being not a BOT? Even when I tried to complain, you cut me off!
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✨Emily✨
(@emilyunicorns95) reported
from
Bathford, England
@virginmedia is there any chance we can call you and bypass the home phone number option to set up our broadband please? We’ve been living in our flat since 27/09/21 and still nothing. We’re on the free plan and we’ve heard and had nothing, please help! Thank you.
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AngelMelSelector
(@AngelMel2017) reported
from
Bristol, England
@virginmedia Hello, following on from my tweet regarding complaint of not receiving my credit refund. I have not heard back from the complaints team. What's the best way to proceed? Thanks
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vinnie voke
(@vinnievoke) reported
from
Bristol, England
@Virgin @virginmedia @virginhelp well it's now been 21 hours since I was passed over to the help desk for picture break up on all channels on TiVo box and I'm still waiting this is shocking
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Neil Cairns
(@neilcairns) reported
from
Bristol, England
@virginmedia Yes. Powered down, switched off etc etc. Why would only certain content not delete and other content delete fine? Doesn’t make sense?
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Neil Cairns
(@neilcairns) reported
from
Bristol, England
@virginmedia @EGX virginmedia where can I email to complain? My VirginMedia Box won’t let me delete a number of things and my Internet is patchy at best! £83 a month for this ****? Every time you call you people you’re on hold or cut off!
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Simon H
(@Hekler21) reported
from
Westerleigh, England
@virginmedia hardly a great start as new customer!! Moving house and ordered a new box for moving day, but now won’t be delivered there for over 2 weeks!! #shambles
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Sarah
(@sarahcliftonsc) reported
from
Kingswood, England
@virginmedia help please. How do o get to choose a football game on the red button? It’s not working.
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Neil Cairns
(@neilcairns) reported
from
Bristol, England
@virginmedia Why can’t anyone just forward a message or reply to an email? Why does the customer always have to do something else? Absolute ball ache as usual with this nonsense. Wonder how quickly you’d fix issues if people stopped paying their bills?
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vinnie voke
(@vinnievoke) reported
from
Bristol, England
@virginmedia @virginhelp so 17h with no reply wicked costumer service
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Tina Badley
(@tinabadley) reported
from
Bristol, England
@BookDreamerSal @virginmedia Having the same problem. Just called Virgin - it seems many people are too. They're trying to sort it.
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Neil Cairns
(@neilcairns) reported
from
Bristol, England
@virginmedia @EGX virginmedia where can I email to complain? My VirginMedia Box won’t let me delete a number of things and my Internet is patchy at best! £83 a month for this ****? Every time you call you people you’re on hold or cut off!
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Derby Pascal
(@derbypascal) reported
from
Bristol, England
@virginmedia I'm not sure what you mean, I literally have no signal or mobile data, hundreds of people are in the same position. And others with EE and Three are also down in this area but no one knows why...
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Neil Cairns
(@neilcairns) reported
from
Bristol, England
@virginmedia where can I email to complain? My VirginMedia Box won’t let me delete a number of things and my Internet is patchy at best! £83 a month for this ****? Every time you call you people you’re on hold or cut off!
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VickyL
(@VickyLorych) reported
from
Bristol, England
@virginmobileuk @virginmedia hi I ordered a phone on the 29 July not heard anything until yesterday then order was done but no credit agreement received phone call to you again for an hour today no resolution call handler said he would call back still no call 😩
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Tina Badley
(@tinabadley) reported
from
Bristol, England
@virginmedia is everything down in BS1? Trying to work and can't send any emails 🙄
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Neil Cairns
(@neilcairns) reported
from
Bristol, England
@virginmedia @bushwacka_ofc @nordoffrobbins virginmedia where can I email to complain? My VirginMedia Box won’t let me delete a number of things and my Internet is patchy at best! £83 a month for this ****? Every time you call you people you’re on hold or cut off!
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Derby Pascal
(@derbypascal) reported
from
Bristol, England
@virginmedia The service checker just says its down but doesn't tell me what's going on.
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Joanne Varney (White
(@joannevarney68) reported
from
Bristol, England
@virginmedia All checks done, says to check back in 22 hours 😲 if still a issue book a engineer
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Tony Cox
(@coxtonycox) reported
from
Bristol, England
@virginmedia stop emailing and texting me every day threatening to fine me £100 for the non return of your equipment. On 23 August I booked for one of your engineers to collect it on 13 September. This poor customer service is one of the reasons I left Virgin after 10+ years.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cat Best
(@CatBest1982) reported
@virginmedia everything been down in S20 all day now saying won’t be fixed until 2pm tomorrow. No good for people working from home! Why can’t we be compensated for having to use own mobile data immediately rather than after 2 working days! #terribleservice
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Adam Chapman 🌐
(@SaleenYoko) reported
@virginmedia can you message me? I'm sick and tired of speaking to the incompetent support on phone and whatsapp. Been on to you nearly every day for the past 4 weeks and still nothing is right..
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Steve Britton 💙
(@steviebritts) reported
@virginmedia I have just left you after over 20 years of service.....you know will not let me port my number!!!! Why?????? Its within a month????
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Hanna-Barbera Wiki
(@HBGrifkuba) reported
A big problem with @virginmedia's representatives is they do not forewarn you of the changes to your package. This is something that should be part of their service. They either don't know what their own company has with each package or they assume you already should.
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.
(@228936b) reported
@virginmedia Worst CS ever, staff rude and unhelpful. No broadband approx 23 days and restricted TV only a couple of random stations working. Couldn’t use prime/Netflix/now and DP. Offered £25 compensation, not happy raised complaint 2 wks ago and not heard anything since.
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Jeff Goines
(@JeffGoines5) reported
@virginmedia yes I have run all the checks your site suggests, the problem persists and is apparently dangerous. Please check out your internal guidance on steady red light and then direct me where I need to go to order a replacement. Thanks
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Hanna-Barbera Wiki
(@HBGrifkuba) reported
Every time we renegotiate our contract with @virginmedia, which is the exact same package, they inexplicably remove the CN and Nickelodeon channels. Every. Single. Time. And then we have to go thru the trouble of phoning them back which is taking much longer than usual this time.
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emvee (he/him)
(@the1emvee) reported
@virginmedia But your call centre lied to keep me on the line saying that they were going to save me money as a customer of "12 years" (actually much longer). They then only offered me a more expensive contract.
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Jo Kirkpatrick
(@JoKirkpatrick13) reported
Virgin media. On going problem with my direct debit and account since march 2022 . They are the most unprofessional company I have ever dealt with
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Richard Cook
(@rimac1102) reported
@virginmedia Put the phone down after 22 mins of waiting…not wasting anymore of my time tonight!