Virgin Media Outage Report in Bathford, Bath and North East Somerset, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bathford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bathford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Bathford, Bath and North East Somerset, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Bath, Trowbridge, Radstock, Yate and Westbury.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
TV | |
| Bristol |
Internet | |
| Bristol |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bathford, England
Latest outage, problems and issue reports in Bathford and nearby locations:
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Helen Ashley
(@ethical_PR) reported
from
Bristol, England
@virginmedia can you help internet incredibly slow can’t speak to your customers services to report as don’t have password and your system won’t let me update
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Serena Ralston
(@serena_ralston) reported
from
Bristol, England
Cooee @virginmedia anyone there? My whole street down and no info from you.
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Jon Hackett
(@JonHackett) reported
from
Steeple Ashton, England
@virginmedia You have provided a totally inadequate service for my daughter & her house mates. As university students they need a reliable service in order for them to continue with their studies. When they called for help you agreed their speed wasn’t as promised....
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Jon Hackett
(@JonHackett) reported
from
Steeple Ashton, England
@virginmedia .... continue.... So you are not fulfilling your obligation! To ask them to pay for boosters to rectify YOUR problem is not acceptable! Sort it out Virgin Media and don’t take advantage of students! Please show some empathy!
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David Mason
(@Mendipcaver) reported
from
Kingswood, England
@VirginMedia_One terrible service from virgin media. Three days trying to get a resolution to a poor WiFi service, gave them a call instead. 1hr 50mins waiting time to be told they wanted to increase my monthly bill by £3 per month to resolve their poor service! #awfulservice
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#3007thewinchester
(@3007thewinches1) reported
from
Bristol, England
@virginmedia I’m getting constant connection issues with my iPhone & wifi at home. The only way around it is to turn off the wifi on my phone settings & then reconnect. Why is this?
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Lyn Taylor
(@lyntaylor55) reported
from
Southwick, England
@virginmedia so we can now watch TV but what is wrong with the Internet? It's been coming and going for weeks and it's still doing that. Thought you might have sorted it when you sorted the overnight problem!
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Bob
(@Bob_TheBaldie) reported
from
Kingswood, England
Just had a random phone call from what I’m guessing is a telemarketing company on behalf of @virginmedia Offering me a deal. If it didn’t sound like a child sat in a cave , I wouldn’t have put the phone down.
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#3007thewinchester
(@3007thewinches1) reported
from
Bristol, England
@virginmedia Reinstalled the app & rebooted the hub. Will now try to stream from downstairs TiVo to upstairs & also try Netflix upstairs. A signal booster for upstairs would be a nice gesture I think🤔
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Helen Ashley
(@ethical_PR) reported
from
Bristol, England
@virginmedia Getting slow speeds on phone and laptop plus handheld devices
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Jamie Walker
(@jamiew007) reported
from
Melksham, England
@virginmedia how as a loyal customer, who has just renewed my contract why do I not get offered the Xbox deal? Why do you never look after existing customers?
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Ewan Cameron 🏴
(@ewanc1) reported
from
Bristol, England
@virginmedia hello. I phoned virgin media yesterday as our broadband speed is too slow , especially to accommodate home working . The vague response I received was that there is a problem in our area and I couldn’t be given a time frame as to when it would be fixed
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George Hoddinott
(@Geo88HH) reported
from
Bristol, England
@virginmedia do you have a live chat service please.
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#3007thewinchester
(@3007thewinches1) reported
from
Bristol, England
@virginmedia No, my partner’s phone too. We also have connection problems between downstairs & upstairs TiVo box. Keep losing connection upstairs when trying to stream from the other box. Tried watching a film on Netflix the other night upstairs & it kept buffering 😫
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Seamus Brennan
(@shay1808b) reported
from
Bradley Stoke, England
@virginmedia cannot get through to call centre or login to account. More frustratingly is automated answering service seems to be on a loop asking the same questions
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Jon Bower
(@jon_bower) reported
from
Bristol, England
Timing couldn’t be better. After a spate of @virginmedia broadband going down, in a brief interlude I’m looking for other providers and it goes down again so I can’t check alternative providers....
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Matt Wells
(@Wellsylad20) reported
from
Bristol, England
not working on Sky via Virgin Media
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Portia
(@PortiaSC) reported
from
Bristol, England
Hmmm.....no internet, done all suggestions @virginmedia tells me to but still nothing. Don't know if I've the strength to phone their customer services on a Monday morning
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Charlie Murray
(@Kranitoko) reported
from
Chippenham, England
Still waiting for Virgin Media to contact me about moving over to them... I know they said it can take up to 10 days but YOU'D THINK they'd do all they could for a new customer who's street has, apparently, been cabled into their network 🤔
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wil
(@pieceofurheart) reported
from
Bristol, England
@virginmedia hello! our wifi has been down all day. i factory resetted it, turned it on and off, checked if all the cables were plugged in etc. nothing. all the lights are green (there's the wifi symbol and two arrows flashing) and it's online - just not connecting. help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neal
(@nealio82) reported
I really don't want to wait 28 days for you to look at my complaint and send me a working box, @virginmedia :P If I only have half the number of working boxes, do I get a 50% reduction on my bill for the length of time it's been broken for?
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ANGELA MARTINEZ ACAC
(@AMACACIO) reported
@virginmedia Yes, I did engage in the chat, then I was given an email address, after several emails with your Digital Customer Care team (Natalie) I was told they could not help as AUntie doesn't have passwords so we were asked to send a letter signed by her with all her details, (1/2)
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Alex Williams
(@Belasaz_) reported
@virginmedia I've already done this and it says there is nothing affecting the area but when I run the test on my net it says there are issues.
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Bearded Investor
(@Bearded_Invest) reported
@virginmedia why is your Chat function so useless on your website? The agent keeps repeating what I've already said OR giving me completely different information than what I've requested (like he/she has forgotten the conversation or confused which customer they're talking to)
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Karen Gordon
(@KarenGo07574901) reported
@virginmedia Tried this already for 1 hour and 6 mins online last Thursday and was given a number which then referred us to the 789 which is totally useless my mothers Conor was changed on 22/01/21 she doesn’t want this and trying to get someone who can help is impossible
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ANGELA MARTINEZ ACAC
(@AMACACIO) reported
@virginmedia Yes, I did engage in the chat, then I was given an email address, after severla emails with your Digital Customer Care team (Natalie) I was told they could not help as AUntie doesn't have passwords so we were asked to send a letter signed by her with all her details, (1/2)
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Alex Williams
(@Belasaz_) reported
@virginmedia Its the one on your site that it recommends if there are no issues in the area and yeah all device in the house
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D Golomehova
(@DGolomehova) reported
@virginmedia We’ve done everything we need to do. So how can we fix the issue now? Because you guys are doing everything but sending someone over to fix the wifi.
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Richard Mitchell
(@mrrichmuk) reported
Wow, just WOW @virginmedia, how should we start this one? Your customer service is atrocious, 4 promised call backs in a month not received, attempted overcharging on my bill, intermittent broadband, terrible and misleading technical support, zero complaint resolution. Furious!
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Jessica
(@poetoftruth88) reported
@virginmedia By email in the end as I hadn’t been bounced from department to department with no one knowing who they should put me through too. No one could even take a complaint