Virgin Media outages and service status in Trowbridge, England

Problems in the last 24 hours in Trowbridge, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Trowbridge, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Trowbridge, England

The most recent Virgin Media outage reports came from the following cities: Trowbridge, Frome, Westbury, Corsham, and Bath.

City	Problem Type	Report Time
Trowbridge	Internet	2 days ago
Trowbridge	Total Blackout	7 days ago
Trowbridge	TV	7 days ago

Community Discussion

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Virgin Media Issues Reports Near Trowbridge, England

Latest outage, problems and issue reports in Trowbridge and nearby locations:

• 
  Roland Millward (@RolandMillward) reported 34 seconds ago from Trowbridge, England

  @virginmedia As you are aware OFCOM believe this practice is illegal. The fact people can’t move onto a new development and you’re not putting down cables is not their fault. It’s an inappropriate way to treat customers fairly.

• 
  Charlie Murray (@Kranitoko) reported 36 seconds ago from Chippenham, England

  Still waiting for Virgin Media to contact me about moving over to them... I know they said it can take up to 10 days but YOU'D THINK they'd do all they could for a new customer who's street has, apparently, been cabled into their network 🤔

• 
  Matthew Butler-Hart (@MButlerHart) reported 16 minutes ago from Frome, England

  @virginmedia Spoke to someone - useless! Just going to cancel and go with BT! Thanks anyway

• 
  Harry Maw (@MorefromMaw) reported 17 minutes ago from Bathford, England

  @virginmedia What do you think my problem has been this whole time? No one will answer me

• 
  David Newton (@RoarSoundsBath) reported 24 minutes ago from Bathford, England

  @SophieEB @virginmedia Hello Sophie... As u r aware, I do RKG on Facebook.. I was having probs wiv my broadband with @virginmedia had to go up to 500mbps download speed in order to stream live I had to go to 35mbps high upload vid speed which is what u need... as I was crashing..Pm Me if u need help x

• 
  Jamie Walker (@jamiew007) reported 24 minutes ago from Melksham, England

  @virginmedia I have an issue with my Tivo box, for the past 4 days search & discover and the apps don’t work until the box gets restarted. So far I have spent over 2 hours on the phone over the last few days and it’s not getting sorted

• 
  Jon Wort 🇺🇦 (@Tofrek) reported 25 minutes ago from Chippenham, England

  @virginmedia @wiltscouncil Not withstanding the ethics if Virgin was to advise me of customers on my road they could add a breach of GDPR to their continuing customer service. I asked James to escalate to higher management as a phone call is not enough. #CustomerService #virginmedia #BadVirginMedia

• 
  Joe 🙏 🇺🇦 (@joeh90429) reported 31 minutes ago from Trowbridge, England

  7hrs over two days and I still can't cancel @virginmedia #jeez #neveragain

• 
  Robert LW (@RJLW) reported 38 minutes ago from Frome, England

  Absolutely useless help from @virginmedia customer services today. Had to explain issue 3 times then sent problem to technical team and that was the last I heard. Unequal and unfair treatment of Sky Sports customers on Virgin. Always thought they were the best-serious doubts now.

• 
  Yiddo1982 🐓 (@621_karl) reported 38 minutes ago from Warminster, England

  @virginmedia It’s a property I’m working on at the moment, the elderly owner of the property mentioned it to the engineers at the time and was told it’s normal to have the cable like that. Poor woman spent all this time believing that.

• 
  Dominic Ellison (@tyokischild) reported 43 minutes ago from Frome, England

  After being shackled to shockingly appalling service for over ten miserable years our contract with @virginmedia ends in a couple of weeks! 🥳 🎊 🎉

• 
  Chris Lowe (@ChristoffLowe) reported 45 minutes ago from Bathford, England

  @virginmedia I’ve had no broadband for nearly a week now! It’s not the first time and lost it for 4 days last time. The call centre is absolutely shocking! The worst customer experience I have ever had!

• 
  Sj_carter (@sarahcarter_sw) reported 47 minutes ago from Bathford, England

  @virginmedia Are you kidding???? I’ve been messaging on your webchat with zero response! I will be cancelling the services & moving her to BT at this rate! Absolutely not acceptable for someone of her age to be terrified by her phone not working!!! She doesn’t own a mobile.

• 
  aran kay (@Arankay_1) reported 53 minutes ago from Bathford, England

  @virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter

• 
  Andy Wrintmore (@VelocityRockFM) reported 53 minutes ago from Frome, England

  @virginmedia why have you been so awful the last 6 months?

• 
  Jim James 🇺🇦 (@jimajames) reported 54 minutes ago from Trowbridge, England

  @dnhdesign @virginmedia Completely agree with the repetition issue…CRM should capture these. And the time costs more than the actual bills…

• 
  Adam Crawford (@AdzCrawford2003) reported 55 minutes ago from Bathford, England

  @virginmedia Can you please tell me why the call quality on virgin mobile is absolutely atrocious? Some serious improvements need to be done as it’s bad with every number and even on VoLTE.

• 
  Jon Wort 🇺🇦 (@Tofrek) reported 57 minutes ago from Chippenham, England

  @virginmedia @wiltscouncil The gift that keeps on giving. I had a call from James, who advised that because I was not a Virgin customer they could not compensate me and could do nothing with my complaint. However, if I found a neighbour and got them to complain I could get compensation through them!

• 
  Adam Crawford (@AdzCrawford2003) reported 58 minutes ago from Bathford, England

  @virginmedia Yes the sim is running off of O2, I got it about a week ago. Calls don’t drop. It’s just the call quality which is terrible on every call.

• 
  𝚁𝚒𝚌𝚑𝚊𝚛𝚍 𝙼𝚊𝚜𝚘𝚗 👓 (@NoWireHangers) reported 59 minutes ago from Bromham, England

  @SiOrme @virginmedia Go elsewhere. They are the worst.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shaun (@shauny67) reported 9 minutes ago

  @virginmedia @RobRollin2 If you have the 1gb they are free plus most WiFi issues are due to devices & not the service. Plus you can if want put in modem mode & use your own equipment

• 
  FootballCricketMad (@fcmad1960) reported 9 minutes ago

  @virginmedia Hi there, my problems are still unresolved and even your "Resolutions" team is blanking me. I need confirmation that we're at the end of the road so I can go to the regulator. How can I get this pls?

• 
  D (@idczn) reported 9 minutes ago

  The only contract I ever signed with Virgin Media was in 2018, and it continues to this day. I have never changed or upgraded it; I only occasionally tried to report home network connection issues. It turns out that in November 2024, a two-year contract was accepted, which I only found out about in 2025 when I wanted to cancel their services. I couldn't leave them XD However, checking who did this on my behalf and when (because it certainly wasn't me) was impossible, as I had no way to log into my Virgin account Now I cansee- the accepted contract has different number? There is no any signature of mine- and information that was sent to e-mail: back then controlled by hacker

• 
  Holeshot BMX (@HoleshotBMX) reported 9 minutes ago

  @Benleo @virginmedia Glad I’ll never be using Virgin media

• 
  Ben Leo (@Benleo) reported 17 minutes ago

  I have released all audio tapes of my many calls since April 30 and will be collating them for the nation to see how @virginmedia treat their customers and breach consumer law.

• 
  Ian 🇬🇧 (@nightrider20244) reported 23 minutes ago

  @Benleo @CherryFaves0 @virginmedia They are useless the call centre staff are clueless I was only trying to be able to log into account on line and change bank details with them still never got it done all time I was with them I had to ring up every month to pay bill the only thing they understand is taking money

• 
  Poppyfields18 (@Novemberpoppy82) reported 27 minutes ago

  @virginmedia why on earth is my internet so slow. Only been with you 2 months and it is terrible for the past 3 days. My son is trying to revise for his GCSEs for 2 exams tomorrow and this is not good. Nothing will load. Get this sorted asap

• 
  COYS (@KAY7COYS) reported 28 minutes ago

  @virginmedia are the worst internet provider. Wouldn’t recommend at all.

• 
  tag 🇬🇧 (@tag4UK) reported 29 minutes ago

  @Benleo @virginmedia They told you that you have to buy a 2 year contract in order for them to fix their own cable, and you believed them? 🤪

• 
  Ben Leo (@Benleo) reported 33 minutes ago

  Update to this… they really are the worst company in Britain right now - and you won’t believe what @virginmedia have done. I called VM on April 30 asking them to come and fix a broken outside cable at my house. I was (wrongly) told that in order to fix the cable I had to agree a new two year contract which included a main 360 TV box and three streaming boxes. Nothing was ever arranged about fixing my problem, the broken cable. The Indian call centre guy just wanted a sale. After many calls and a missed appointments where I waited in pointlessly after no one ever turned up, an engineer came to fix the cable and install my new boxes. The TV never worked. More calls, two more engineer visits, and it still wouldn’t work. I then posted the original below on X. I then a call from the Virgin Media CEO @LutzSchueler’s assistant to say they MISSOLD me the new contract I never wanted because VM no longer offers 360 TV boxes which allow you to pause, record and rewind live TV. I said ok fine, just put me back on my old contract which had a 360 box - the contract I never would have left until you missold me a new one under the pretence I needed it to fix my broken cable. The CEO’s assistant said no, I can’t go back onto my old contract. And she said I can’t have a 360 box on my new contract. So I’m now stuck with a service I don’t want and was lied to about - with no option to return to my previous contract that I was perfectly happy with since April 2025. They’ve not only missold me a contract, spent hours and hours of my time trying to sort it and caused a hell of a lot of stress - but they’ve now also breached my old contract. She offered me £200 compensation and an apology and said I must stick with the new contract or disconnect. A completely shambolic, insulting and quite frankly disgusting way to treat a customer who has been with them for years. I’ve heard from many of you about similar situations and will now be taking the case to the ombudsman. A clear breach of the Consumer Rights Act and the The Consumer Protection from Unfair Trading Regulations 2008. If anyone has similar experiences with @virginmedia please write them below or DM me. I’ll be fighting for British consumers to make sure they can never treat people like this again.