Virgin Media Outage Report in Trowbridge, Wiltshire, England
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The latest reports from users having issues in Trowbridge come from postal codes BA14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Trowbridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Trowbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Trowbridge, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Trowbridge and Devizes.
| City | Problem Type | Report Time |
|---|---|---|
 Trowbridge |
Internet | |
| Devizes |
Internet | |
| Trowbridge |
Internet | |
| Trowbridge |
Internet | |
| Bath |
Internet | |
| Frome |
TV |
Community Discussion
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Virgin Media Issues Reports Near Trowbridge, England
Latest outage, problems and issue reports in Trowbridge and nearby locations:
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aran kay
(@Arankay_1) reported
from
Bathford, England
@virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia No it’s just the quality of the voice. It’s terrible and it’s both ways. It’s the same if someone rings me or if I ring someone.
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Mark Scott
(@markscott) reported
from
Melksham, England
@virginmedia I am glad I silence unknown callers, your sales team do not get the message. I am@happy with my current service and I will not get your TV or mobile services nor your land line services
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Harry Maw
(@MorefromMaw) reported
from
Bathford, England
I haven't been on this world long but @virginmedia has THE WORST customer service I have EVER come across 🤬🤬
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil The gift that keeps on giving. I had a call from James, who advised that because I was not a Virgin customer they could not compensate me and could do nothing with my complaint. However, if I found a neighbour and got them to complain I could get compensation through them!
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✨Emily✨
(@emilyunicorns95) reported
from
Bathford, England
@virginmedia is there any chance we can call you and bypass the home phone number option to set up our broadband please? We’ve been living in our flat since 27/09/21 and still nothing. We’re on the free plan and we’ve heard and had nothing, please help! Thank you.
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Mark Scott
(@markscott) reported
from
Trowbridge, England
@virginmedia Then you will have a big problem
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Harry Maw
(@MorefromMaw) reported
from
Bathford, England
@virginmedia What do you think my problem has been this whole time? No one will answer me
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Can you please tell me why the call quality on virgin mobile is absolutely atrocious? Some serious improvements need to be done as it’s bad with every number and even on VoLTE.
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Nathanial Sydenham
(@NatSydenham) reported
from
Bathford, England
@virginmedia apparently you're working in the Bath area today and its cutting out my internet - I was never notified (checked my emails and texts) and I work from home so this is a massive pain.
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@Socks8818 @virginmedia No. Just call quality is terrible. Data speeds are the same as o2
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Lee Stone
(@leesto) reported
from
Bathford, England
I see @virginmedia are up to their usual tricks of hiding their service issues. Public status checker with postcode: It's all fine 🤔 Login with checker: There's a known fault in your area.
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil Not withstanding the ethics if Virgin was to advise me of customers on my road they could add a breach of GDPR to their continuing customer service. I asked James to escalate to higher management as a phone call is not enough. #CustomerService #virginmedia #BadVirginMedia
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Andrew Dodd
(@Doddstar79) reported
from
Bathford, England
@virginmedia daily internet problems. Same time, every day. At least you are consistent in your terrible service.
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia Can’t access that link. Happy to revert to old fashioned courtesy and receive a telephone call. You have my telephone number on my complaint I logged with James earlier.
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Yes the sim is running off of O2, I got it about a week ago. Calls don’t drop. It’s just the call quality which is terrible on every call.
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently
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David Newton
(@RoarSoundsBath) reported
from
Bathford, England
@SophieEB @virginmedia Hello Sophie... As u r aware, I do RKG on Facebook.. I was having probs wiv my broadband with @virginmedia had to go up to 500mbps download speed in order to stream live I had to go to 35mbps high upload vid speed which is what u need... as I was crashing..Pm Me if u need help x
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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sue riaz
(@sue_riaz) reported
@virginmedia It says my mailbox is unavailable & to try in an hour. Then to call tech support (who couldn't help)
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Jenny Ertle
(@JennyErtle) reported
@virginmedia I moved to virgin fairly recently. There have been three problems. 1 you didn’t tell me you would drill through the wall or get the ok. I rent so needed my landlords permission to do so. 2. When I tried to register to log in to your website it didn’t accept my details.
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Sarah Parsons
(@Sarahscamp79) reported
@virginmedia we have done that, had countless phone calls and have given up. Had to cancel the contract, and we have been told we will have to pay £210, which when you cannot provide service or help is disgusting. Asked to speak to customer services and have been cut off. #poorcustomerservice
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Guy Leech
(@guyrleech) reported
@doctordns @zeninternet When I bought a wireless router after demoting my @VirginMedia one to cable modem only, I didn't think to get one also with 4G capability so I've got the 4G router is standalone in my lab although is connected via network cable too so don't have to WiFi to it
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Tim
(@TazUk) reported
@virginmedia What makes it worse is customer services could have stopped this when it started by actually investigating instead of "checking his router" and "passing to an another team" for investigation. Totally fobbed him off.
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WRESTLING
(@jawaid_mr) reported
@virginmedia My telephone line is on but my Wi-Fi is not working upstairs it’s only working downstairs so do I need a virgin pod I recently joined you I’m a new customer from Sky but the lady would not give me it for free so I’m very disappointing because Sky gave me it for free
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Emily-jaye collins.
(@EmzeeJaye) reported
@virginmedia I've rang several times and considering its about a complaint I shouldn't be the one doing the leg work because someone is too damn lazy to sort this out when they said they would. Honestly it's ridiculous. Also, don't say sorry when you aren't sorry, it's insulting.
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Kirst
(@walshy_x) reported
@virginmedia Just wifi - I’ve been calling for months and currently waiting on a response from a complaint I lodged at the beginning of March but this is the 4th time I’ve been promised a call back without receiving one. Great customer service 🙄
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Emily-jaye collins.
(@EmzeeJaye) reported
@virginmedia I have a complaint reference so it has been registered, if I could email someone I would but your complaints procedure on your website is so far fetched it won’t let you. If I could have an email address I’d happily chase that up since it won’t take too much out of my day.
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Too many humans
(@Coldbeanbuts) reported
@virginmedia could you please contact me. Been trying to sort out a problem for a couple of months now but it's still not sorted. Thank you.