Virgin Media Outage Report in Trowbridge, Wiltshire, England

Problems in the last 24 hours in Trowbridge, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Trowbridge, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Trowbridge, England

The most recent Virgin Media outage reports came from the following cities: Trowbridge.

City	Problem Type	Report Time
Trowbridge	Internet	1 month ago
Devizes	Internet	2 months ago
Trowbridge	Internet	3 months ago
Trowbridge	Internet	3 months ago
Bath	Internet	3 months ago
Frome	TV	4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Trowbridge, England

Latest outage, problems and issue reports in Trowbridge and nearby locations:

• 
  Mark Brookes (@BrookesPics) reported 1 minute ago from Frome, England

  @virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!

• 
  ✨Emily✨ (@emilyunicorns95) reported 2 minutes ago from Bathford, England

  @virginmedia is there any chance we can call you and bypass the home phone number option to set up our broadband please? We’ve been living in our flat since 27/09/21 and still nothing. We’re on the free plan and we’ve heard and had nothing, please help! Thank you.

• 
  Adam Crawford (@AdzCrawford2003) reported 9 minutes ago from Bathford, England

  @virginmedia Yes the sim is running off of O2, I got it about a week ago. Calls don’t drop. It’s just the call quality which is terrible on every call.

• 
  Adam Crawford (@AdzCrawford2003) reported 12 minutes ago from Bathford, England

  @virginmedia They just tell me to wait for the mast issue in my area to be fixed even though it’s everywhere

• 
  Nathanial Sydenham (@NatSydenham) reported 12 minutes ago from Bathford, England

  @virginmedia apparently you're working in the Bath area today and its cutting out my internet - I was never notified (checked my emails and texts) and I work from home so this is a massive pain.

• 
  David Newton (@RoarSoundsBath) reported 14 minutes ago from Bathford, England

  @SophieEB @virginmedia Hello Sophie... As u r aware, I do RKG on Facebook.. I was having probs wiv my broadband with @virginmedia had to go up to 500mbps download speed in order to stream live I had to go to 35mbps high upload vid speed which is what u need... as I was crashing..Pm Me if u need help x

• 
  Mark Brookes (@BrookesPics) reported 15 minutes ago from Frome, England

  @virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?

• 
  Jon Wort 🇺🇦 (@Tofrek) reported 17 minutes ago from Chippenham, England

  @virginmedia Can’t access that link. Happy to revert to old fashioned courtesy and receive a telephone call. You have my telephone number on my complaint I logged with James earlier.

• 
  Lee Stone (@leesto) reported 18 minutes ago from Bathford, England

  I see @virginmedia are up to their usual tricks of hiding their service issues. Public status checker with postcode: It's all fine 🤔 Login with checker: There's a known fault in your area.

• 
  Adam Crawford (@AdzCrawford2003) reported 23 minutes ago from Bathford, England

  @virginmedia No it’s just the quality of the voice. It’s terrible and it’s both ways. It’s the same if someone rings me or if I ring someone.

• 
  Adam Crawford (@AdzCrawford2003) reported 23 minutes ago from Bathford, England

  @Socks8818 @virginmedia No. Just call quality is terrible. Data speeds are the same as o2

• 
  Mark Scott (@markscott) reported 32 minutes ago from Trowbridge, England

  @virginmedia Then you will have a big problem

• 
  aran kay (@Arankay_1) reported 39 minutes ago from Bathford, England

  @virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter

• 
  Mark Scott (@markscott) reported 40 minutes ago from Melksham, England

  @virginmedia I am glad I silence unknown callers, your sales team do not get the message. I am@happy with my current service and I will not get your TV or mobile services nor your land line services

• 
  Jon Wort 🇺🇦 (@Tofrek) reported 40 minutes ago from Chippenham, England

  @virginmedia @wiltscouncil The gift that keeps on giving. I had a call from James, who advised that because I was not a Virgin customer they could not compensate me and could do nothing with my complaint. However, if I found a neighbour and got them to complain I could get compensation through them!

• 
  Adam Crawford (@AdzCrawford2003) reported 40 minutes ago from Bathford, England

  @virginmedia Can you please tell me why the call quality on virgin mobile is absolutely atrocious? Some serious improvements need to be done as it’s bad with every number and even on VoLTE.

• 
  Harry Maw (@MorefromMaw) reported 43 minutes ago from Bathford, England

  @virginmedia What do you think my problem has been this whole time? No one will answer me

• 
  Jon Wort 🇺🇦 (@Tofrek) reported 45 minutes ago from Chippenham, England

  @virginmedia @wiltscouncil Not withstanding the ethics if Virgin was to advise me of customers on my road they could add a breach of GDPR to their continuing customer service. I asked James to escalate to higher management as a phone call is not enough. #CustomerService #virginmedia #BadVirginMedia

• 
  Harry Maw (@MorefromMaw) reported 53 minutes ago from Bathford, England

  I haven't been on this world long but @virginmedia has THE WORST customer service I have EVER come across 🤬🤬

• 
  Mark Brookes (@BrookesPics) reported 54 minutes ago from Frome, England

  @Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  George Anthony (@Dr_Chuggernaut) reported 6 minutes ago

  @virginmedia It appears to be back now, wasn't sure what the issue was but logged downtime and it said it was an area issue. Didn't miss my counselling appointment, thanks for the reply though

• 
  BigBaldChris (@BigBaldChris2) reported 6 minutes ago

  Another marketing call from @virginmedia despite having asked a number of times to be removed from their list. When I said I now wanted to make a complaint, they then hang up… - is this how #dataprotection works? @ICOnews #removeme

• 
  Sharon (@Smeod) reported 7 minutes ago

  @BernardThresher @virginmedia @virginmedia has the worst customer service ever. They make you wonder whether you'd rather live without broadband! Appalling. I also had 5 hr convo. Nothing was resolved. Made a complaint in writing. Resolution after 10 day wait was to call customer services!!! Case closed. Grr

• 
  DMO_GB (@DMO_GB) reported 9 minutes ago

  Utter incompetence at .@virginmedia movers team. Each person u speak to says previous person made a mistake but THEY can fix it! They don’t. And the next person says the same thing. Again & again, no help and no fix @ofcom

• 
  KITTY 🌿 (@Fullmet4lKitty) reported 12 minutes ago

  @virginmedia But I get that every day. And because it’s okay again when it reaches 24hours it resets. Last night it said the link was down for maintenance so I couldn’t even try it. Honestly I’ve not had one full day where there hasn’t been an issue so far. It’s horrendous.

• 
  Jessica Boatright (@oh_so_boatie) reported 13 minutes ago from Lincoln District, England

  @virginmedia Yes, issues showing. I've had to go to a cafe to work - so now as well as lost hours of income I'm down bus fare and refreshments so that I can use the the WiFi.

• 
  Carl Ward (@CarlWar39707411) reported 13 minutes ago

  @virginmedia hi 8ve come on holiday to Spain but ot keeps saying I'm not registered on network and I can get a single

• 
  Galoona (@Gazoona) reported 16 minutes ago

  @virginmedia your service checker reports no broadband issues in my area. My router confirms I have no internet access. I’ve called your helpline but I just get told to switch the router on & off, then the call ends 🙃 how am I meant to get this resolved if I can’t talk to you?

• 
  Thomas Ian Banwell (@ThomasIanBanwel) reported 19 minutes ago

  @virginmedia Still down

• 
  Mhairi (@mhairicatherine) reported 22 minutes ago

  @virginmedia Can’t get through to anyone that can help me. Now spent over 2 hours trying to get through to someone who can help sort this out