Virgin Media Outage Report in Trowbridge, Wiltshire, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Trowbridge come from postal codes BA14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Trowbridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Trowbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Trowbridge, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Trowbridge and Devizes.
| City | Problem Type | Report Time |
|---|---|---|
 Trowbridge |
Internet | |
| Devizes |
Internet | |
| Trowbridge |
Internet | |
| Trowbridge |
Internet | |
| Bath |
Internet | |
| Frome |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Trowbridge, England
Latest outage, problems and issue reports in Trowbridge and nearby locations:
-
Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Well it is not due to a mast issue as it is everywhere. Putting it simply, calling quality is crap
-
Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Can you please tell me why the call quality on virgin mobile is absolutely atrocious? Some serious improvements need to be done as it’s bad with every number and even on VoLTE.
-
Owen Barnfather
(@Barnfather) reported
from
Westbury, England
Had terrible internet for a few weeks, call Virgin and they just brush you off and say ‘everything’s fine’. Impossible to get beyond their scripted messaging. @virginmedia
-
Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@Socks8818 @virginmedia No. Just call quality is terrible. Data speeds are the same as o2
-
Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil Not withstanding the ethics if Virgin was to advise me of customers on my road they could add a breach of GDPR to their continuing customer service. I asked James to escalate to higher management as a phone call is not enough. #CustomerService #virginmedia #BadVirginMedia
-
Sarah Wolf
(@sarahmwolf74) reported
from
Frome, England
@virginmedia hi is broadband down in BA11/Frome? I have horrendous mobile signal too so can’t check your website
-
Paul Terry
(@SurrealPaulT) reported
from
Bathford, England
@virginmedia another day, another deadline passes. Day 4 with no TV or Internet. Maybe the engineer is on their way maybe they're not. They may have found the problem or they're still looking, who knows? One thing is for sure; we're still paying for this atrocious 'service'
-
Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia No it’s just the quality of the voice. It’s terrible and it’s both ways. It’s the same if someone rings me or if I ring someone.
-
Mark Scott
(@markscott) reported
from
Trowbridge, England
@virginmedia last time I pay my bill online you illegally take DD payment, phone call says do it online, support is nonexistent via WhatsApp
-
Harry Maw
(@MorefromMaw) reported
from
Bathford, England
I haven't been on this world long but @virginmedia has THE WORST customer service I have EVER come across 🤬🤬
-
Jim James 🇺🇦
(@jimajames) reported
from
Trowbridge, England
@dnhdesign @virginmedia Completely agree with the repetition issue…CRM should capture these. And the time costs more than the actual bills…
-
Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia They just tell me to wait for the mast issue in my area to be fixed even though it’s everywhere
-
Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil The gift that keeps on giving. I had a call from James, who advised that because I was not a Virgin customer they could not compensate me and could do nothing with my complaint. However, if I found a neighbour and got them to complain I could get compensation through them!
-
Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Yes the sim is running off of O2, I got it about a week ago. Calls don’t drop. It’s just the call quality which is terrible on every call.
-
Matthew Butler-Hart
(@MButlerHart) reported
from
Frome, England
@virginmedia Spoke to someone - useless! Just going to cancel and go with BT! Thanks anyway
-
Nathanial Sydenham
(@NatSydenham) reported
from
Bathford, England
@virginmedia apparently you're working in the Bath area today and its cutting out my internet - I was never notified (checked my emails and texts) and I work from home so this is a massive pain.
-
aran kay
(@Arankay_1) reported
from
Bathford, England
@virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter
-
Joe 🙏 🇺🇦
(@joeh90429) reported
from
Trowbridge, England
7hrs over two days and I still can't cancel @virginmedia #jeez #neveragain
-
KB
(@kadenbatt) reported
from
Warmley, England
@virginmedia After all the outages it's not stopped my WiFi pods working. How do u fix this? I've reset the hib and I've tried plugging the pods in close by to pair again and I get nothing
-
Harry Maw
(@MorefromMaw) reported
from
Bathford, England
@virginmedia What do you think my problem has been this whole time? No one will answer me
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Sunrise
(@Pennyfab1) reported
@LishaArcher @virginmedia @richardbranson We are asking for a truthful update rather than being fobbed off every day with amended fix times . It’s only fair people working from home etc. Need to make provisions that will cost money . Obvs don’t want to do that if this a short term thing. Just some honesty please
-
CM
(@annwyrdrnk) reported
@virginmedia why'd you think my complaint is resolved? "Your complaint was: Broadband > Faults > I have full loss of service "And here’s what we agreed: Technical > Technical guidance provided" We didn't agree and this complaint *isn't* resolved. What on earth are you doing?
-
Ian C 🇬🇧🥰🇮🇱🇺🇲🇨🇦🇦🇺🇳🇿🇯🇵
(@IanC_yesitsme) reported
@virginmedia @vmbusinesshelp I tried again they didn't help!!! #virginmediadown
-
John
(@_Jontis_) reported
@virginmedia This has been happening over 3 weeks now, same times, same issue. So I need an engineer to check connections and replace the HUB.
-
D D D D. Hello. No justice, no peace.
(@battery_licker) reported
@virginmedia The wifi on the box is useless I'm afraid. Not working in the very next room. I've tried all troubleshooting, using the app etc, nothing working (and I'm a computer engineer)
-
Katie Crookshank
(@kcrookers) reported
@virginmedia pls help. My 71 yr ol mum has been without her landline for over a month. 5 rescheduled appointments by text and endless calls to call centre who say a manager will call and the next appointment will go ahead and still nothing. #help #virginmedia #badcustomerservice
-
John
(@_Jontis_) reported
@virginmedia I've looked on yoir service page, outage and forums. All suggest it's a hardware fault with the HUB or connector cables to the house. WiFi remains consistent but once a morning or afternoon my ethernet drops from the HUB itself, tried multiple devices.
-
John
(@_Jontis_) reported
@virginmedia The service page you just listed? if that is the way to book online I will do ASAP. I understand at times net can drop randomly every few weeks but this being consisted each day effects my uni work and content. Thanks.
-
Peter Walker
(@WowbaggerHT) reported
@virginmedia Well, I've done this. Why not just send me a new hub so that I can see if it makes any difference? There is no meaningful tech support from Virgin, despite the massive amounts you charge.
-
Kevin Coleman
(@Kev8261) reported
@leonagraham @virginmedia I very nearly signed up to this lot. I owe you, after reading your problems I cancelled within the 14 days, still wasn't easy, I told the aggressive sales staff to just do as I ask, I then cancelled the direct debit