Virgin Media outages and service status in Trowbridge, England

Problems in the last 24 hours in Trowbridge, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Trowbridge, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Trowbridge, England

The most recent Virgin Media outage reports came from the following cities: Trowbridge, Chippenham, Bath, and Frome.

City	Problem Type	Report Time
Trowbridge	E-mail	4 hours ago
Trowbridge	Internet	2 days ago
Chippenham	TV	5 days ago
Bath	Internet	11 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Trowbridge, England

Latest outage, problems and issue reports in Trowbridge and nearby locations:

• 
  Jon Wort 🇺🇦 (@Tofrek) reported 1 minute ago from Chippenham, England

  @virginmedia @wiltscouncil Not withstanding the ethics if Virgin was to advise me of customers on my road they could add a breach of GDPR to their continuing customer service. I asked James to escalate to higher management as a phone call is not enough. #CustomerService #virginmedia #BadVirginMedia

• 
  Robert LW (@RJLW) reported 5 minutes ago from Frome, England

  Absolutely useless help from @virginmedia customer services today. Had to explain issue 3 times then sent problem to technical team and that was the last I heard. Unequal and unfair treatment of Sky Sports customers on Virgin. Always thought they were the best-serious doubts now.

• 
  Andy (@andy_williams27) reported 10 minutes ago from Trowbridge, England

  @virginmedia @Virgin_Victoria Residential but I use internet when working from home etc. This is so frustrating that given the service has been good for last 2 years I have no alternative to look elsewhere for more reliable service.

• 
  captain chungus™ (@Yarrhful) reported 11 minutes ago from Melksham, England

  @virginmedia are you having issues with business stuff in the Melksham area? Got nothing and your status page says all is good.

• 
  Volley Design (@volley_design) reported 14 minutes ago from Trowbridge, England

  Anyone else’s @virginmedia down in #Wiltshire? Has been disconnected for past hour... can’t re boot or anything

• 
  Harry Maw (@MorefromMaw) reported 14 minutes ago from Bathford, England

  @virginmedia What do you think my problem has been this whole time? No one will answer me

• 
  Mark Brookes (@BrookesPics) reported 15 minutes ago from Frome, England

  @virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!

• 
  Sam Osbiston (@SamOsbiston) reported 19 minutes ago from Melksham, England

  @virginmedia Apparently, there are no issues according to the service website!! But we are most definately experiencing them...sick of turning it on and off etc too and phoning only to be fobbed off.

• 
  Chris Lowe (@ChristoffLowe) reported 21 minutes ago from Bathford, England

  @virginmedia My broadband has been down now for 6 days. This is the 3rd time this has happened and the last time lost it for 4 days. The customer support line is shocking for many reasons. Clearly Virgin do not know how to properly fix issues! Shocking service!

• 
  Sarah Wolf (@sarahmwolf74) reported 24 minutes ago from Frome, England

  @virginmedia hi is broadband down in BA11/Frome? I have horrendous mobile signal too so can’t check your website

• 
  Chris Lowe (@ChristoffLowe) reported 30 minutes ago from Bathford, England

  @virginmedia I’ve had no broadband for nearly a week now! It’s not the first time and lost it for 4 days last time. The call centre is absolutely shocking! The worst customer experience I have ever had!

• 
  Dominic Ellison (@tyokischild) reported 31 minutes ago from Frome, England

  After being shackled to shockingly appalling service for over ten miserable years our contract with @virginmedia ends in a couple of weeks! 🥳 🎊 🎉

• 
  Mark Brookes (@BrookesPics) reported 32 minutes ago from Frome, England

  @virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?

• 
  Andrew Dodd (@Doddstar79) reported 38 minutes ago from Bathford, England

  @virginmedia daily internet problems. Same time, every day. At least you are consistent in your terrible service.

• 
  KB (@kadenbatt) reported 42 minutes ago from Warmley, England

  @virginmedia After all the outages it's not stopped my WiFi pods working. How do u fix this? I've reset the hib and I've tried plugging the pods in close by to pair again and I get nothing

• 
  Jamie Walker (@jamiew007) reported 45 minutes ago from Melksham, England

  @virginmedia I have an issue with my Tivo box, for the past 4 days search & discover and the apps don’t work until the box gets restarted. So far I have spent over 2 hours on the phone over the last few days and it’s not getting sorted

• 
  Owen Barnfather (@Barnfather) reported 46 minutes ago from Westbury, England

  Had terrible internet for a few weeks, call Virgin and they just brush you off and say ‘everything’s fine’. Impossible to get beyond their scripted messaging. @virginmedia

• 
  Jon Wort 🇺🇦 (@Tofrek) reported 50 minutes ago from Chippenham, England

  @virginmedia @wiltscouncil The gift that keeps on giving. I had a call from James, who advised that because I was not a Virgin customer they could not compensate me and could do nothing with my complaint. However, if I found a neighbour and got them to complain I could get compensation through them!

• 
  Mark Scott (@markscott) reported 55 minutes ago from Trowbridge, England

  @virginmedia Then you will have a big problem

• 
  Jamie Walker (@jamiew007) reported 55 minutes ago from Melksham, England

  @virginmedia how as a loyal customer, who has just renewed my contract why do I not get offered the Xbox deal? Why do you never look after existing customers?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mayur Shikotra (@Mayur_pdf) reported 4 minutes ago

  Shocking bad service by @virginmedia. Engineer was meant to come to see if our property could get broadband. Apparently he “turned up” and decided we cannot have broadband. All while I’ve been waiting here for him. Checked CCTV and no sign of this engineer.

• 
  ItsLiterallyChloe (@LiterallyChloe_) reported 5 minutes ago

  I’ve had more issues with @toobbroadband in 3 months, than I had with @virginmedia in 5 years. 🙃 Regretting the move 😭

• 
  UAVHive (@UAVHive) reported 5 minutes ago

  Virgin Media simply do not seem to grasp customer service, I really fear the damage the merger with O2 will do to the service there. Penny pinching over a bereavement is proof of a fundamentally mismanaged customer service.

• 
  appleblossomB (@appleblossomBe) reported 9 minutes ago

  @Dadyougeek @virginmedia @LutzSchuler Your best bet is to Phone them and cancel your subscription and tell them you’re switching . You’ll get through in minutes and they’ll bend over backwards for you & if they don’t , switch !!

• 
  James Durrant (@je_durrant) reported 14 minutes ago

  @virginmedia Im afraid I’ve have more confidence if 1. You got my name right, 2. If neighbours 3 doors down, also with you, had also lost service, and 3. As an O2 customer, I could get a half decent reception

• 
  ABDUL (@MrMufc77) reported 15 minutes ago

  @virginmedia absolutely joke of a service fault with your system no tv for the england game

• 
  Steve_Wright (@SteveWright58) reported 16 minutes ago

  @virginmedia Why has everything just gone down?

• 
  𝙣𝙮𝙭𝙞𝙚 ꯭🪽⟡ (@shuseihayakawa) reported 19 minutes ago

  @virginmedia yeah, no. been without internet for a week and engineer was supposed to fix our outside cables today. just got a message saying it's been rescheduled for next month. your customer service is pathetic and disgusting. can't wait to switch.

• 
  Samet (@Samet_UK) reported 22 minutes ago

  @virginmedia No response for my DM No Wifi Called customer service and no result and still no any update or information about the outage. I will complain about Virgin Media.

• 
  Tang (@Vipermo) reported 22 minutes ago

  @virginmedia I ordered your service and then cancelled it before I even plugged router in but no return packaging has been sent out to send it back this was 3 weeks ago please help