Virgin Media Outage Report in Trowbridge, Wiltshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Trowbridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Trowbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Trowbridge, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Devizes, Trowbridge, Bath and Frome.
| City | Problem Type | Report Time |
|---|---|---|
 Devizes |
Internet | |
| Trowbridge |
Internet | |
| Trowbridge |
Internet | |
| Bath |
Internet | |
| Frome |
TV | |
| Trowbridge |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Trowbridge, England
Latest outage, problems and issue reports in Trowbridge and nearby locations:
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Mark Scott
(@markscott) reported
from
Melksham, England
@virginmedia I am glad I silence unknown callers, your sales team do not get the message. I am@happy with my current service and I will not get your TV or mobile services nor your land line services
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Nathanial Sydenham
(@NatSydenham) reported
from
Bathford, England
@virginmedia apparently you're working in the Bath area today and its cutting out my internet - I was never notified (checked my emails and texts) and I work from home so this is a massive pain.
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aran kay
(@Arankay_1) reported
from
Bathford, England
@virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter
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✨Emily✨
(@emilyunicorns95) reported
from
Bathford, England
@virginmedia is there any chance we can call you and bypass the home phone number option to set up our broadband please? We’ve been living in our flat since 27/09/21 and still nothing. We’re on the free plan and we’ve heard and had nothing, please help! Thank you.
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Paul Terry
(@SurrealPaulT) reported
from
Bathford, England
@virginmedia another day, another deadline passes. Day 4 with no TV or Internet. Maybe the engineer is on their way maybe they're not. They may have found the problem or they're still looking, who knows? One thing is for sure; we're still paying for this atrocious 'service'
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia No it’s just the quality of the voice. It’s terrible and it’s both ways. It’s the same if someone rings me or if I ring someone.
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Can you please tell me why the call quality on virgin mobile is absolutely atrocious? Some serious improvements need to be done as it’s bad with every number and even on VoLTE.
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@Socks8818 @virginmedia No. Just call quality is terrible. Data speeds are the same as o2
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil The gift that keeps on giving. I had a call from James, who advised that because I was not a Virgin customer they could not compensate me and could do nothing with my complaint. However, if I found a neighbour and got them to complain I could get compensation through them!
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia They just tell me to wait for the mast issue in my area to be fixed even though it’s everywhere
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently
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Mark Scott
(@markscott) reported
from
Trowbridge, England
@virginmedia last time I pay my bill online you illegally take DD payment, phone call says do it online, support is nonexistent via WhatsApp
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Well it is not due to a mast issue as it is everywhere. Putting it simply, calling quality is crap
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Harry Maw
(@MorefromMaw) reported
from
Bathford, England
@virginmedia What do you think my problem has been this whole time? No one will answer me
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Yes the sim is running off of O2, I got it about a week ago. Calls don’t drop. It’s just the call quality which is terrible on every call.
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia Can’t access that link. Happy to revert to old fashioned courtesy and receive a telephone call. You have my telephone number on my complaint I logged with James earlier.
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Harry Maw
(@MorefromMaw) reported
from
Bathford, England
I haven't been on this world long but @virginmedia has THE WORST customer service I have EVER come across 🤬🤬
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Lee Stone
(@leesto) reported
from
Bathford, England
I see @virginmedia are up to their usual tricks of hiding their service issues. Public status checker with postcode: It's all fine 🤔 Login with checker: There's a known fault in your area.
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Mark Scott
(@markscott) reported
from
Trowbridge, England
@virginmedia Then you will have a big problem
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil Not withstanding the ethics if Virgin was to advise me of customers on my road they could add a breach of GDPR to their continuing customer service. I asked James to escalate to higher management as a phone call is not enough. #CustomerService #virginmedia #BadVirginMedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jackie Sanderson
(@jackieJS) reported
@virginmedia My first complaint was about the agent I spoke to to cancel didn’t tell me about 30 days or any more bills . The opposite in fact I had to pick a day to cancel and I would not get a bill and I would get a refund. I got a bill !
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Carmen's Granddaughter
(@CarmenGranddau1) reported
@SholaMos1 @virginmedia White man about to fail upwards. Stay tuned for the bankruptcy tax right offs and eventual subsidies to Bronson.
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Vegan Lady🌱Ⓥ
(@kellyOfficer1) reported
@standiscrackers @virginmedia @virginmedia ... the worst thing about this company is not the terrible broadband but the diabolical service! in fact mo service at all when they make it so hard to contact them, when you do all you get is 'switch it on and off at the wall'!!!!!!!!! more than frustrating
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sarahkilledbill
(@sarahwarbeh) reported
@virginmedia why is your mobile data so shockingly ****? Why do you offer 4G & 5G to customers when you know it won’t connect and they’re only ever gonna get 3G…had no connection at all last night!! Sort it out!!
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PizzaandMetalguy
(@Destroyerofpiz2) reported
@SenseMakesNone @virginmedia Don’t defend this awful company, they should of been sued and removed years ago. There’s constant wifi problems and zero customer service, the only reason this company gets away with it. Is because the owner is the biggest Tory funder so the Tory government lets them scam
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Kirstie
(@kirstie_mac_) reported
@virginmedia @wavemobileuk Dunno what's worse - that you replied with the exact same copy & paste message that they commented on in the 1st place, or that the outage started at 1.30am and yet you're still working to identify the problem... 🤔 It's almost impressive.
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aman kohli | he/him | akohli@mastadon. ie
(@akohli) reported
@SophiaFurber @virginmedia Yep and I was rebooting the router thinking it was the problem.
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RunReynoldsRun #RunforAlex💚
(@sjreynolds1883) reported
@virginmedia Have you turned it off and back on again? That’s what we’ve had to do every damn day since we upgraded. Terrible service. Should have kept our older version, not great but better.
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Dr Jan Evelyn-Wilson
(@WilsonJevelyn) reported
I was denied the pleasure of having my day ruined by #r4today as @virginmedia internet was down for the whole 3 hours. So much for the #bbc constantly telling us to use fancy wireless speakers! Not much use when there’s no internet access!
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jenny shenton
(@coco25902) reported
@virginmedia Id like to cancel my contract. Tried unsuccessfully for 1 1/2 hrs yesterday. Noone would accept my request. I was cut off numerous times and no call back. I'm not calling again, please advise how I cancel by email/social media