Virgin Media Outage Report in Trowbridge, Wiltshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Trowbridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Trowbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Trowbridge, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Devizes and Trowbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Devizes |
Internet | |
| Trowbridge |
Internet | |
| Trowbridge |
Internet | |
| Bath |
Internet | |
| Frome |
TV | |
| Trowbridge |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Trowbridge, England
Latest outage, problems and issue reports in Trowbridge and nearby locations:
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Can you please tell me why the call quality on virgin mobile is absolutely atrocious? Some serious improvements need to be done as it’s bad with every number and even on VoLTE.
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Sarah Wolf
(@sarahmwolf74) reported
from
Frome, England
@virginmedia hi is broadband down in BA11/Frome? I have horrendous mobile signal too so can’t check your website
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Harry Maw
(@MorefromMaw) reported
from
Bathford, England
I haven't been on this world long but @virginmedia has THE WORST customer service I have EVER come across 🤬🤬
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Joe 🙏 🇺🇦
(@joeh90429) reported
from
Trowbridge, England
7hrs over two days and I still can't cancel @virginmedia #jeez #neveragain
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil The gift that keeps on giving. I had a call from James, who advised that because I was not a Virgin customer they could not compensate me and could do nothing with my complaint. However, if I found a neighbour and got them to complain I could get compensation through them!
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia Can’t access that link. Happy to revert to old fashioned courtesy and receive a telephone call. You have my telephone number on my complaint I logged with James earlier.
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aran kay
(@Arankay_1) reported
from
Bathford, England
@virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil Not withstanding the ethics if Virgin was to advise me of customers on my road they could add a breach of GDPR to their continuing customer service. I asked James to escalate to higher management as a phone call is not enough. #CustomerService #virginmedia #BadVirginMedia
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Yes the sim is running off of O2, I got it about a week ago. Calls don’t drop. It’s just the call quality which is terrible on every call.
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia They just tell me to wait for the mast issue in my area to be fixed even though it’s everywhere
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Jim James 🇺🇦
(@jimajames) reported
from
Trowbridge, England
@dnhdesign @virginmedia Completely agree with the repetition issue…CRM should capture these. And the time costs more than the actual bills…
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Nathanial Sydenham
(@NatSydenham) reported
from
Bathford, England
@virginmedia apparently you're working in the Bath area today and its cutting out my internet - I was never notified (checked my emails and texts) and I work from home so this is a massive pain.
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia No it’s just the quality of the voice. It’s terrible and it’s both ways. It’s the same if someone rings me or if I ring someone.
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Paul Terry
(@SurrealPaulT) reported
from
Bathford, England
@virginmedia another day, another deadline passes. Day 4 with no TV or Internet. Maybe the engineer is on their way maybe they're not. They may have found the problem or they're still looking, who knows? One thing is for sure; we're still paying for this atrocious 'service'
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Matthew Butler-Hart
(@MButlerHart) reported
from
Frome, England
@virginmedia Spoke to someone - useless! Just going to cancel and go with BT! Thanks anyway
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Harry Maw
(@MorefromMaw) reported
from
Bathford, England
@virginmedia What do you think my problem has been this whole time? No one will answer me
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@Socks8818 @virginmedia No. Just call quality is terrible. Data speeds are the same as o2
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Mark Scott
(@markscott) reported
from
Trowbridge, England
@virginmedia last time I pay my bill online you illegally take DD payment, phone call says do it online, support is nonexistent via WhatsApp
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Well it is not due to a mast issue as it is everywhere. Putting it simply, calling quality is crap
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Owen Barnfather
(@Barnfather) reported
from
Westbury, England
Had terrible internet for a few weeks, call Virgin and they just brush you off and say ‘everything’s fine’. Impossible to get beyond their scripted messaging. @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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a d e l a r k s | iwonderwhat
(@adelarks) reported
@virginmedia How do we prove what you have down as the outage time is correct given your service status report is inaccurate. We still have no connection and started at 9am this morning.
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Hayley
(@hayleymc_88) reported
@virginmedia customer service is awful. They call you to tell you they have an offer, when you inform them you don’t want it the attitudes change and they hang up. This has happened more than once.
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Nicky Simms
(@nicolasimms) reported
@virginmedia You aren’t reading my tweets. I was told a complaint had been raised for me and I would get an email.The email I got said you had resolved my complaint and you were closing the complaint!!
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TwiceTheFace
(@TweetDanMoore) reported
@virginmedia I've lost count the amount of times I have called. Installation date keeps getting pushed back due to cable work needed outside. (my next door neighbour has Virgin). So I have no wifi and no true resolution date in sight.
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Lawrence ‘Chunk’ Cohen
(@G00NIES85) reported
@Alice10039678 @virginmedia They won’t tell you anything here other than blame you in some way, but it’s down across the UK. It’s not just you. It wouldn’t be so bad if they actually communicated with us and admitted that their system is down but they just ‘act’ stupid. Stupid is as stupid does.
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Beth L
(@Bethers1234) reported
@virginmedia we have no wifi and when I check on "service status" on your website, it says "page not found"
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Steve Burns
(@SteveBu75544303) reported
How strange every time I tweet to virgin media, they delete it. I guess they don’t like the bad publicity. They take your money then it’s tough😡@BBCNews
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Dougie
(@Dougstar007) reported
@virginmedia Any chance I can have a conversation with a human on the phone tonight please to resolve these issues, it’s been going on since the 21/07 now. Then when I thought we’d sorted things out on the phone a couple of days ago I end up being lied to again and coming away with a package
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Stefano
(@CSPhoenixesq) reported
@virginmedia Yes. You offer “hubs” which is all good. My issue is you charging fifty two English pounds for 10.4mb of data. That is absolutely scandalous and you should be utterly ashamed. Once my contract ends I will never use virgin again and I will urge everyone to do the same
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Ashley Davy
(@ashers2ashers) reported
@virginmedia Just tried again @Virginmedia and got the same (lack of) error (message), with just **** as complaint reference. Though I note it says could take up to 48 hours to (not) receive acknowledgment 🙃