Virgin Media Outage Report in Trowbridge, Wiltshire, England
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The latest reports from users having issues in Trowbridge come from postal codes BA14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Trowbridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Trowbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Trowbridge, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Trowbridge and Bath.
| City | Problem Type | Report Time |
|---|---|---|
 Trowbridge |
TV | |
| Bath |
TV | |
| Bath |
Wi-fi | |
| Melksham |
TV | |
| Box |
Total Blackout | |
| Trowbridge |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Trowbridge, England
Latest outage, problems and issue reports in Trowbridge and nearby locations:
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Jamie Walker
(@jamiew007) reported
from
Melksham, England
@virginmedia how as a loyal customer, who has just renewed my contract why do I not get offered the Xbox deal? Why do you never look after existing customers?
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Dominic Ellison
(@tyokischild) reported
from
Frome, England
After being shackled to shockingly appalling service for over ten miserable years our contract with @virginmedia ends in a couple of weeks! 🥳 🎊 🎉
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captain chungus™
(@Yarrhful) reported
from
Melksham, England
@virginmedia are you having issues with business stuff in the Melksham area? Got nothing and your status page says all is good.
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Jon Hackett
(@JonHackett) reported
from
Steeple Ashton, England
@virginmedia .... continue.... So you are not fulfilling your obligation! To ask them to pay for boosters to rectify YOUR problem is not acceptable! Sort it out Virgin Media and don’t take advantage of students! Please show some empathy!
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Lyn Taylor
(@lyntaylor55) reported
from
Southwick, England
@virginmedia help! Have phone 150 (automated!). No local problem. Have done everything the automated response told us to do. Including the automated text message. Still no Internet through hub. No WiFi! We have TV. Now what? A human might be able to help!
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Mark Brookes
(@BrookesComms) reported
from
Frome, England
@Flock_ED After years of terrible service from BT we switched to virgin media (like almost everyone in our street) and have had about 200mbps every day for three years. It not the cheapest but it’s very fast.
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David Newton
(@RoarSoundsBath) reported
from
Bathford, England
@SophieEB @virginmedia Hello Sophie... As u r aware, I do RKG on Facebook.. I was having probs wiv my broadband with @virginmedia had to go up to 500mbps download speed in order to stream live I had to go to 35mbps high upload vid speed which is what u need... as I was crashing..Pm Me if u need help x
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Charlie Murray
(@Kranitoko) reported
from
Chippenham, England
Still waiting for Virgin Media to contact me about moving over to them... I know they said it can take up to 10 days but YOU'D THINK they'd do all they could for a new customer who's street has, apparently, been cabled into their network 🤔
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently
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Volley Design
(@volley_design) reported
from
Trowbridge, England
Anyone else’s @virginmedia down in #Wiltshire? Has been disconnected for past hour... can’t re boot or anything
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Mark Scott
(@markscott) reported
from
Melksham, England
@virginmedia I am glad I silence unknown callers, your sales team do not get the message. I am@happy with my current service and I will not get your TV or mobile services nor your land line services
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Jon Hackett
(@JonHackett) reported
from
Steeple Ashton, England
@virginmedia You have provided a totally inadequate service for my daughter & her house mates. As university students they need a reliable service in order for them to continue with their studies. When they called for help you agreed their speed wasn’t as promised....
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!
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Andrew Dodd
(@Doddstar79) reported
from
Bathford, England
@virginmedia fibre down yet again. Seems to be every day about this time, and a few more times in the afternoon. So bloody annoying.
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Lee Stone
(@leesto) reported
from
Bathford, England
I see @virginmedia are up to their usual tricks of hiding their service issues. Public status checker with postcode: It's all fine 🤔 Login with checker: There's a known fault in your area.
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Sj_carter
(@sarahcarter_sw) reported
from
Bathford, England
@virginmedia Are you kidding???? I’ve been messaging on your webchat with zero response! I will be cancelling the services & moving her to BT at this rate! Absolutely not acceptable for someone of her age to be terrified by her phone not working!!! She doesn’t own a mobile.
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✨Emily✨
(@emilyunicorns95) reported
from
Bathford, England
@virginmedia is there any chance we can call you and bypass the home phone number option to set up our broadband please? We’ve been living in our flat since 27/09/21 and still nothing. We’re on the free plan and we’ve heard and had nothing, please help! Thank you.
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Andrew Dodd
(@Doddstar79) reported
from
Bathford, England
@virginmedia daily internet problems. Same time, every day. At least you are consistent in your terrible service.
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Lyn Taylor
(@lyntaylor55) reported
from
Southwick, England
@virginmedia so we can now watch TV but what is wrong with the Internet? It's been coming and going for weeks and it's still doing that. Thought you might have sorted it when you sorted the overnight problem!
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mel Scrutton
(@MelScrutton) reported
@virginmedia You haven't advised what the issue is as no one has been out to look at it... but the issues we experience are constant dropping out across multiple devices. We either want an engineer to fix it or to get out of the contract to move to someone more reliable.
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Dani
(@Dani67883069) reported
@virginmedia Can I ask why we have been refused a new box? We had 3 years no problem with Hub 3 - now upgraded and have a fault 10 days after. Have been told we can’t try a new box, must wait for an engineer even though that’s 2 weeks without. It’s beyond frustrating
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james bremner 🇬🇧🏴
(@rfcbremner) reported
Tuesday I had @virginmedia engineer turn up. He did a half arse job of the work. Someone coming out to fix it. I lose connection from my devices constantly and today I got my first bill after already taking £40+ off me 2 weeks ago. Should have stayed with @SkyUK #Rubbish
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Peachey
(@MrPeachey) reported
@virginmedia Remove the BOTS and hire more staff for customer care to match the size of your company? Waiting an hour online or on hold because you are ‘busier than normal’ (same message everyday), match the demand of your customers.
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Kezpiper
(@Kezpiper) reported
@virginmedia He has no internet at all, I’ve tried logging in with his details to find out but it’s not working.
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james1987uk
(@JamesTooey) reported
@virginmedia why does your MyVirginMedia app give mobile customers the option to order a new sim but then tells you to call customer service on 789 or 0345 number
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Chunkymonkey37
(@Chunkymonkey363) reported
@virginmedia Told to cancel the contract lady had enough of their lies now saying they will send an engineer after all their lies WE DONT WANT VIRGIN LISTEN!!!! now saying they sending engineer anyway and it's becoming harassment CANCEL THE CONTRACT like we keep asking
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Dani
(@Dani67883069) reported
@virginmedia I understand you can’t help further but, sadly for me, neither can your colleagues in the call centres. I’m not willing to spend another two hours being passed around and paying for the privilege 🙁
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Kevin Magee
(@kevmagee) reported
@virginmedia Tried again - redirected to WhatsApp then blocked again. This is awful. Please call me.
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Jahad Rahman
(@JahadRahman1) reported
@virginmedia service is so poor, I’ve been transferred to various departments. I just want to cancel my media package.