Virgin Media

Virgin Media Outage Report in Trowbridge, Wiltshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Trowbridge come from postal codes BA14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Trowbridge, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Trowbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Trowbridge, Wiltshire, England 01/14/2026 15:55

January 14: Problems at Virgin Media

Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Trowbridge, Wiltshire, England

The most recent Virgin Media outage reports came from the following cities: Trowbridge, Bath and Frome.

Loading map, please wait...
City Problem Type Report Time
United KingdomTrowbridge Internet
United KingdomTrowbridge Internet
United KingdomBath Internet
United KingdomFrome TV
United KingdomTrowbridge Internet
United KingdomTrowbridge TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Trowbridge, England

Latest outage, problems and issue reports in Trowbridge and nearby locations:

  • AdzCrawford2003 Adam Crawford (@AdzCrawford2003) reported from Bathford, England

    @virginmedia Yes the sim is running off of O2, I got it about a week ago. Calls don’t drop. It’s just the call quality which is terrible on every call.

  • markscott Mark Scott (@markscott) reported from Melksham, England

    @virginmedia I am glad I silence unknown callers, your sales team do not get the message. I am@happy with my current service and I will not get your TV or mobile services nor your land line services

  • MorefromMaw Harry Maw (@MorefromMaw) reported from Bathford, England

    I haven't been on this world long but @virginmedia has THE WORST customer service I have EVER come across 🤬🤬

  • BrookesPics Mark Brookes (@BrookesPics) reported from Frome, England

    @Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently

  • Arankay_1 aran kay (@Arankay_1) reported from Bathford, England

    @virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter

  • Tofrek Jon Wort 🇺🇦 (@Tofrek) reported from Chippenham, England

    @virginmedia @wiltscouncil Not withstanding the ethics if Virgin was to advise me of customers on my road they could add a breach of GDPR to their continuing customer service. I asked James to escalate to higher management as a phone call is not enough. #CustomerService #virginmedia #BadVirginMedia

  • emilyunicorns95 ✨Emily✨ (@emilyunicorns95) reported from Bathford, England

    @virginmedia is there any chance we can call you and bypass the home phone number option to set up our broadband please? We’ve been living in our flat since 27/09/21 and still nothing. We’re on the free plan and we’ve heard and had nothing, please help! Thank you.

  • leesto Lee Stone (@leesto) reported from Bathford, England

    I see @virginmedia are up to their usual tricks of hiding their service issues. Public status checker with postcode: It's all fine 🤔 Login with checker: There's a known fault in your area.

  • NatSydenham Nathanial Sydenham (@NatSydenham) reported from Bathford, England

    @virginmedia apparently you're working in the Bath area today and its cutting out my internet - I was never notified (checked my emails and texts) and I work from home so this is a massive pain.

  • Tofrek Jon Wort 🇺🇦 (@Tofrek) reported from Chippenham, England

    @virginmedia Can’t access that link. Happy to revert to old fashioned courtesy and receive a telephone call. You have my telephone number on my complaint I logged with James earlier.

  • AdzCrawford2003 Adam Crawford (@AdzCrawford2003) reported from Bathford, England

    @virginmedia Well it is not due to a mast issue as it is everywhere. Putting it simply, calling quality is crap

  • MorefromMaw Harry Maw (@MorefromMaw) reported from Bathford, England

    @virginmedia What do you think my problem has been this whole time? No one will answer me

  • SurrealPaulT Paul Terry (@SurrealPaulT) reported from Bathford, England

    @virginmedia another day, another deadline passes. Day 4 with no TV or Internet. Maybe the engineer is on their way maybe they're not. They may have found the problem or they're still looking, who knows? One thing is for sure; we're still paying for this atrocious 'service'

  • BrookesPics Mark Brookes (@BrookesPics) reported from Frome, England

    @virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!

  • AdzCrawford2003 Adam Crawford (@AdzCrawford2003) reported from Bathford, England

    @virginmedia Can you please tell me why the call quality on virgin mobile is absolutely atrocious? Some serious improvements need to be done as it’s bad with every number and even on VoLTE.

  • AdzCrawford2003 Adam Crawford (@AdzCrawford2003) reported from Bathford, England

    @Socks8818 @virginmedia No. Just call quality is terrible. Data speeds are the same as o2

  • markscott Mark Scott (@markscott) reported from Trowbridge, England

    @virginmedia Then you will have a big problem

  • Tofrek Jon Wort 🇺🇦 (@Tofrek) reported from Chippenham, England

    @virginmedia @wiltscouncil The gift that keeps on giving. I had a call from James, who advised that because I was not a Virgin customer they could not compensate me and could do nothing with my complaint. However, if I found a neighbour and got them to complain I could get compensation through them!

  • AdzCrawford2003 Adam Crawford (@AdzCrawford2003) reported from Bathford, England

    @virginmedia They just tell me to wait for the mast issue in my area to be fixed even though it’s everywhere

  • AdzCrawford2003 Adam Crawford (@AdzCrawford2003) reported from Bathford, England

    @virginmedia No it’s just the quality of the voice. It’s terrible and it’s both ways. It’s the same if someone rings me or if I ring someone.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • daveysum Dave Summerfield (@daveysum) reported

    @virginmedia And they've cut me off after 1 hour 2 minutes and 59 second. In the words of Pop Larkin: 'Perfick'! I would say that I hear BT calling but that presupposes that I can get through to you lot to terminate my contract. @virginmedia #hopeless

  • dean9476 Dean (@dean9476) reported

    @virginmedia @Irene0760 In this day and age you should have excellent customer service, not all this “it can just take a bit of time” bullshit, i mean what a bloody poor response, can i ask are you responding from India by any chance?

  • RealDrBoom DrBoom (@RealDrBoom) reported

    @virginmedia Hey, my uncle just moved house and I was wondering if there is any way to get an estimate of how many mb/s and the price of it online, if he wanted to have virgin media as broadband. Could you help us? Thanks for your time

  • jackdingley4 jack dingley (@jackdingley4) reported

    @virginmedia more problems again this evening. On top of that I was told I would receive a reduction of last months bill for the awful service nothing came of it. All talk and taking people for fools

  • ShowerUk Shower Doctor UK (@ShowerUk) reported

    @virginmedia It is very unstable and irritating the tv and broadband are both effected

  • roystan83 Roystan83 (@roystan83) reported

    @virginmedia Could someone please contact me regarding a technical fault I am suffering which limits my service totally. I just spent 1h2m in a queue on the phone, only to be hung up on. I also spent 1h6m on the phone yesterday, with the same issue!!! This is ridiculous now!!!!

  • HighburyHighs_ HighburyHighs (@HighburyHighs_) reported

    @virginmedia Fix your ******* **** internet ffs, constant ******* trouble with you **** *****.

  • daveysum Dave Summerfield (@daveysum) reported

    @virginmedia Yes. It's the actual box. Sounds like the hard disk. Checks have been run your end. Am now waiting on mobile. On hold for 52 minutes so far, having been cut off 3 times in attempt to get that far. The music is terrible and I'm going slightly insane. Not my ideal Fri night!

  • Molevintage Molly Slocombe (@Molevintage) reported

    @virginmedia So our account is saying "access denied" which implies there's some sort of block on our account rather than an engineer-related issue. Our bills are all paid so not sure why this is happening. Pls can someone help?! I can't do any work because of this.

  • linzpass Lindsay ⚯͛ 9¾ △⃒⃘ (@linzpass) reported

    @virginmedia been on hold tonight. Every time it reaches 1 hour 5 mins I get cut off!? TV down on a Friday night with 4 kids - not fun!!! Please help!!!