Virgin Media Outage Report in Chippenham, Wiltshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chippenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chippenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Chippenham, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Trowbridge, Bath and Chippenham.
| City | Problem Type | Report Time |
|---|---|---|
 Trowbridge |
TV | |
| Trowbridge |
TV | |
| Trowbridge |
TV | |
| Bath |
TV | |
| Bath |
TV | |
| Trowbridge |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chippenham, England
Latest outage, problems and issue reports in Chippenham and nearby locations:
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Mark Scott
(@markscott) reported
from
Trowbridge, England
@virginmedia Then you will have a big problem
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia They just tell me to wait for the mast issue in my area to be fixed even though it’s everywhere
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Nathanial Sydenham
(@NatSydenham) reported
from
Bathford, England
@virginmedia apparently you're working in the Bath area today and its cutting out my internet - I was never notified (checked my emails and texts) and I work from home so this is a massive pain.
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Well it is not due to a mast issue as it is everywhere. Putting it simply, calling quality is crap
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia No it’s just the quality of the voice. It’s terrible and it’s both ways. It’s the same if someone rings me or if I ring someone.
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@Socks8818 @virginmedia No. Just call quality is terrible. Data speeds are the same as o2
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Yes the sim is running off of O2, I got it about a week ago. Calls don’t drop. It’s just the call quality which is terrible on every call.
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✨Emily✨
(@emilyunicorns95) reported
from
Bathford, England
@virginmedia is there any chance we can call you and bypass the home phone number option to set up our broadband please? We’ve been living in our flat since 27/09/21 and still nothing. We’re on the free plan and we’ve heard and had nothing, please help! Thank you.
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Paul Terry
(@SurrealPaulT) reported
from
Bathford, England
@virginmedia another day, another deadline passes. Day 4 with no TV or Internet. Maybe the engineer is on their way maybe they're not. They may have found the problem or they're still looking, who knows? One thing is for sure; we're still paying for this atrocious 'service'
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aran kay
(@Arankay_1) reported
from
Bathford, England
@virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter
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Harry Maw
(@MorefromMaw) reported
from
Bathford, England
I haven't been on this world long but @virginmedia has THE WORST customer service I have EVER come across 🤬🤬
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil Not withstanding the ethics if Virgin was to advise me of customers on my road they could add a breach of GDPR to their continuing customer service. I asked James to escalate to higher management as a phone call is not enough. #CustomerService #virginmedia #BadVirginMedia
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Harry Maw
(@MorefromMaw) reported
from
Bathford, England
@virginmedia What do you think my problem has been this whole time? No one will answer me
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David Newton
(@RoarSoundsBath) reported
from
Bathford, England
@SophieEB @virginmedia Hello Sophie... As u r aware, I do RKG on Facebook.. I was having probs wiv my broadband with @virginmedia had to go up to 500mbps download speed in order to stream live I had to go to 35mbps high upload vid speed which is what u need... as I was crashing..Pm Me if u need help x
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil The gift that keeps on giving. I had a call from James, who advised that because I was not a Virgin customer they could not compensate me and could do nothing with my complaint. However, if I found a neighbour and got them to complain I could get compensation through them!
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Can you please tell me why the call quality on virgin mobile is absolutely atrocious? Some serious improvements need to be done as it’s bad with every number and even on VoLTE.
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Lee Stone
(@leesto) reported
from
Bathford, England
I see @virginmedia are up to their usual tricks of hiding their service issues. Public status checker with postcode: It's all fine 🤔 Login with checker: There's a known fault in your area.
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Andrew Dodd
(@Doddstar79) reported
from
Bathford, England
@virginmedia daily internet problems. Same time, every day. At least you are consistent in your terrible service.
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia Can’t access that link. Happy to revert to old fashioned courtesy and receive a telephone call. You have my telephone number on my complaint I logged with James earlier.
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Mark Scott
(@markscott) reported
from
Melksham, England
@virginmedia I am glad I silence unknown callers, your sales team do not get the message. I am@happy with my current service and I will not get your TV or mobile services nor your land line services
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mrs Y
(@unlessIsayso) reported
@virginmedia We’ve already done that and have to wait until 16th. Just can’t understand why the cable wasn’t properly tethered after the first incident.
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dinesh shah
(@dinesh65) reported
@virginmedia still no sign of someone to fix my line. Great VM threaten to charge me £25, but looks like no show from them!
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Rich Toon Hall
(@RichHal97426628) reported
@virginmedia Yes, I’ve gone through every test there is on your website, I’ve had 500mb twice since I upgraded, your turning it down and you know it, your advertising average speeds but mine are not averaging half those you advertised
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Mark Westwater
(@truegravity) reported
@virginmedia £20.43 for a phone call to report a broadband problem I have. Do you think that’s acceptable? I thought you partnered with @O2 I still have the broadband problem. That’s totally disgusting.
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kim kiefer
(@KIMKIEFER_) reported
@virginmedia how do I cancel my broadband contract of 8 years? No luck on phone line where they keep talking about retention on a crunchy line and then cutting me off #dontwannabeavirginnomore
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Vicki McNairn
(@VickiMcnairn) reported
@virginmedia Hi we have received moved to Virgin and our wifi connection is now terrible. Have moved router and reset it’s almost daily and does not help. Can someone help?
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James Dodds
(@jimd198421) reported
@virginmedia why for the past 7-14 days am I getting freezing pictures on every channel, reboot the v6 box which does nothing also seems to be after you have "upgraded" the network in our area. your customer service is shocking as you can't get through to anyone. any ideas???1/2
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Nouman N
(@nouman1327) reported
@virginmedia why it’s so hard to cancel broadband? I was redirected to 3 different persons on the phone who tried to re-sell me - even I informed them that I don’t need new services. Then ended up waiting for 38 mins and no response. Could you help please?
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Emil Jones
(@Emiloldskool) reported
@virginmedia Your company doesn't seem to realise that this is an emergency. For some weeks her phone, could only pick up your'helpline'...and you have managed to charge her for everyone of these errant calls.
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Dockers
(@rdock88) reported
@virginmedia Having issues with internet connection. The 0345 454 1111 number is telling me there are issues and engineers are fixing a "complex" problem. The link it gives me via text says that there are no issues. Can you let me know which it is?