Virgin Media Outage Report in Royal Wootton Bassett, Wiltshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royal Wootton Bassett, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royal Wootton Bassett and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Royal Wootton Bassett, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Swindon.
| City | Problem Type | Report Time |
|---|---|---|
 Swindon |
Internet | |
| Swindon |
Internet | |
| Swindon |
Total Blackout | |
| Swindon |
Internet | |
| Swindon |
Internet | |
| Swindon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Royal Wootton Bassett, England
Latest outage, problems and issue reports in Royal Wootton Bassett and nearby locations:
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Joshua Cook
(@JoshuaCook2103) reported
from
Swindon, England
@virginmedia No I think it's an issue on your end. Rebooted multiple times and it's been on and off all morning.
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Janine Surridge
(@Janine3579) reported
from
Swindon, England
@richardbranson @virginmedia Removing my kids favourite channels under the Fun Bundle then asking me for extra money to return them. So disappointed. Will def be switching away sadly. Loyal customer gone😕
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Michael Bird 🇬🇧📸🏳️🌈 🏳️🌈🇧🇧🇧🇧🇧🇧🇧🇧
(@alpha_xphoto) reported
from
Swindon, England
@virginmedia you have just installed cable in our courtyard I can not talk to anyone, you never reply, think I will upgrade my sky
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Steven Pipe
(@PipeSteven) reported
from
Swindon, England
@virginmedia The complaint was made over the phone yesterday. I wanted to cancel but was told I needed to finish my contract and could only make request 30 days before the end. At that time I downgraded my contract, this was confirmed in writing. A few weeks later I requested cancellation
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Phil Jefferies🏃🚴🏊
(@Philsdriving) reported
from
Watchfield, England
@virginmedia Are cables secure, no other problems with equipment. We have another box in another room which works fine
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Steven Pipe
(@PipeSteven) reported
from
Swindon, England
@virginmedia Still waiting for my complaint to be answered. Will not be holding my breath.
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Michael Bird 🇬🇧📸🏳️🌈 🏳️🌈🇧🇧🇧🇧🇧🇧🇧🇧
(@alpha_xphoto) reported
from
Swindon, England
@virginmedia Thank you to Stuart and Simon also a nother nice guy I didn’t know his name, in Swindon for installing my new tv,broadband and phone, they had many problems and overcame them, had to go away then came back at 6pm to install, thank you guys you did a great job
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harry pottle
(@harry_pottle) reported
from
Swindon, England
@virginmedia Your customer service needs addressing, issues with both broadband and TiVo, each time told to reboot the system with no effect, this has gone on long enough
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Steven Pipe
(@PipeSteven) reported
from
Swindon, England
@virginmedia I still have not heard anything about my complaint. I have also received a bill for a period after my contract has ended for services I will not use. I have been a customer for around 8 years and am not impressed at all.
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Rob 🏴
(@robstfc) reported
from
Swindon, England
@virginmedia Virgin Mobile down, can receive calls but can’t make any....🤬
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gordon black
(@gblusher) reported
from
Swindon, England
@virginmedia As a longstanding loyal customer I would expect to be given the best deals without having to barter continuously with my provider. Thankfully there are plenty of alternatives.
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Natasha King
(@Natasha26854518) reported
from
Swindon, England
It’s funny how when you want to add something to @virginmedia they answer the phone within two minutes , when you want to down grade or cancel you your waiting for over 20 mins, then get put on hold again for god knows how long 😤😤😤
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Michael Bird 🇬🇧📸🏳️🌈 🏳️🌈🇧🇧🇧🇧🇧🇧🇧🇧
(@alpha_xphoto) reported
from
Swindon, England
@virginmedia No where as you can not supply a service, do not promote something you can not supply thank you
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Joshua Cook
(@JoshuaCook2103) reported
from
Swindon, England
Virgin media down so no Netflix today smh 😤
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Steven Pipe
(@PipeSteven) reported
from
Swindon, England
Extremely disappointed with @virginmedia have gone back on their written word about my package. Been a customer for over 8 years and feel like I have been treated like dirt. I should get a complaint call within 7 days. I will not hold my breath. Shame on #virgin
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Steven Pipe
(@PipeSteven) reported
from
Swindon, England
@virginmedia My service agreement ends on 10th July 2019. I do not expect the service to work past this date and hope a final statement will be prepared shortly after 10th July.
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Daniel Williams
(@BottleShopDan) reported
from
Royal Wootton Bassett, England
@vmbusinesshelp @banihwah @vmbusiness What have had no service for 3 weeks and counting
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Caroline Oates 🇪🇺
(@CarolineOates83) reported
from
Watchfield, England
@AntonyHumphreys @virginmedia Antony I’ve recently had a terrible experience with Virgin, I don’t recommend them! TV box is great but service was surprisingly 💩.
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Adam Jenkins
(@StageDoorAdam) reported
from
Swindon, England
Not had a chance to watch tonight's #DadsArmyTheLostEpisodes on @goldchannel thanks to a @virginmedia outage that, according to their website, should've been fixed 3 hours ago (thanks for that!), but I'm it was as good as the two that have gone before. An undoubted triumph!
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Robin Tremblin
(@hondarobin) reported
from
Swindon, England
@virginmedia what is happening with the tv go app. I want to watch something on my laptop and it just says service not available do we get a refund for the lack of service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa ✨💫
(@_lisatwit) reported
Even though he was only six days out of his grace period. Is this fair? @virginmedia is this the level of service your pride yourself on? I call it exploitation in the midst of a cost of living crisis.
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Louise Allen
(@Scoobs271) reported
@virginmedia my WiFi has stopped working in LS28. Website isn't working to check for problems. Green WiFi light on and other light flashing green.
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Craig
(@CraigBufton) reported
@virginmedia shocking service can’t even speak to real people when you make a complete **** up #poorservice
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Little Sebastian
(@SharpSebastian) reported
@virginmedia Yes EE advised this. I'd really rather the option to speak to a real person given the awful record of communication on Virgin Media's part and how much stress this issue is causing me
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Same Old Soapbox 👑
(@angrysoapbox) reported
@MartinSLewis my father joined @virginmedia in December (had trouble when they came to fit line and trouble with service) - so he left on Tuesday 4th Jan 22, his first day with them was 16th December 2021. They charged him £240 to leave, 1/2
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Sam Moseley
(@SamMoseley3) reported
@virginmedia Absolutely atrocious WiFi and even less help calling into your ‘helpline’ when you can only WFH and have no internet for portions of the week although ‘assessments’ indicate it to be functioning. Joke
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Steve Rouse
(@BAAHRouse) reported
@virginmedia Broadband off in several streets in Coventry (CV5 area). Nothing showing on the online Service Status checker and diagnostics showing it's a hub issue? Your call centre are receiving multiple calls from neighbours, might be worth calling a Network Engineer?
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Judith
(@Judith60166824) reported
@virginmedia Sorry is not a fix. Engineers need to be sent to fix the service. Virgin Media now saying fix moved fro 10.45an to 3pm. Been here before. So rubbish.
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Little Sebastian
(@SharpSebastian) reported
@virginmedia so your customer service number is a bot which is asking me for a password which I can't get because your website is down and I can't seem to speak to anyone. You're sending me emails saying I'm in arrears and you'll pass on my details to debt collectors... 1/?
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Russell Wells
(@russ_wells18) reported
Well it been emotional, but it time for me to leave you Virgin Media. Too many fallers in providing a service and way too many poor excuses.