Virgin Media Outage Report in Royal Wootton Bassett, Wiltshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royal Wootton Bassett, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royal Wootton Bassett and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Royal Wootton Bassett, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Swindon.
| City | Problem Type | Report Time |
|---|---|---|
 Swindon |
Internet | |
| Swindon |
Internet | |
| Swindon |
Internet | |
| Swindon |
Internet | |
| Swindon |
Internet | |
| Swindon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Royal Wootton Bassett, England
Latest outage, problems and issue reports in Royal Wootton Bassett and nearby locations:
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Steven Pipe
(@PipeSteven) reported
from
Swindon, England
Extremely disappointed with @virginmedia have gone back on their written word about my package. Been a customer for over 8 years and feel like I have been treated like dirt. I should get a complaint call within 7 days. I will not hold my breath. Shame on #virgin
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harry pottle
(@harry_pottle) reported
from
Swindon, England
@virginmedia Your customer service needs addressing, issues with both broadband and TiVo, each time told to reboot the system with no effect, this has gone on long enough
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Caroline Oates 🇪🇺
(@CarolineOates83) reported
from
Watchfield, England
@AntonyHumphreys @virginmedia Antony I’ve recently had a terrible experience with Virgin, I don’t recommend them! TV box is great but service was surprisingly 💩.
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🌺 Sarah Louise Ayres 🌺
(@sayres87) reported
from
Swindon, England
@virginmedia disgusted with the customer service from virgin media. My Nan is 80 years old and is trying to get a PUK code to keep her phone number and your staff hung up on her because she couldn’t remember her password!!!
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Robin Tremblin
(@hondarobin) reported
from
Swindon, England
@virginmedia what is happening with the tv go app. I want to watch something on my laptop and it just says service not available do we get a refund for the lack of service
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Phil Jefferies🏃🚴🏊
(@Philsdriving) reported
from
Watchfield, England
@virginmedia Are cables secure, no other problems with equipment. We have another box in another room which works fine
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Steven Pipe
(@PipeSteven) reported
from
Swindon, England
@virginmedia My service agreement ends on 10th July 2019. I do not expect the service to work past this date and hope a final statement will be prepared shortly after 10th July.
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Steven Pipe
(@PipeSteven) reported
from
Swindon, England
@virginmedia The complaint was made over the phone yesterday. I wanted to cancel but was told I needed to finish my contract and could only make request 30 days before the end. At that time I downgraded my contract, this was confirmed in writing. A few weeks later I requested cancellation
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Joshua Cook
(@JoshuaCook2103) reported
from
Swindon, England
Virgin media down so no Netflix today smh 😤
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Steven Pipe
(@PipeSteven) reported
from
Swindon, England
@virginmedia I still have not heard anything about my complaint. I have also received a bill for a period after my contract has ended for services I will not use. I have been a customer for around 8 years and am not impressed at all.
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Steven Pipe
(@PipeSteven) reported
from
Swindon, England
@virginmedia Still waiting for my complaint to be answered. Will not be holding my breath.
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gordon black
(@gblusher) reported
from
Swindon, England
@virginmedia As a longstanding loyal customer I would expect to be given the best deals without having to barter continuously with my provider. Thankfully there are plenty of alternatives.
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🌺 Sarah Louise Ayres 🌺
(@sayres87) reported
from
Swindon, England
@virginmedia To be honest we cant be bothered. It shouldn’t be this difficult to get the information we require. As I said she’ll take her business elsewhere and hopefully she’ll receive better service from @VodafoneUK instead!
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Travis Marchant
(@TravMarchant) reported
from
Swindon, England
@SammyFarr4 @virginmedia How am I meant to give the fans the Elite finish that they’re craving with a service like that
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Paul Webb
(@thatpauloguy) reported
from
Swindon, England
@virginmedia hey! Your customer service team are useless. Parents making changes to services and no one will send an email to confirm price. Not good enough. Last time they were quoted the monthly fee ended up more than quoted.
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Janine Surridge
(@Janine3579) reported
from
Swindon, England
@richardbranson @virginmedia Removing my kids favourite channels under the Fun Bundle then asking me for extra money to return them. So disappointed. Will def be switching away sadly. Loyal customer gone😕
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Rob 🏴
(@robstfc) reported
from
Swindon, England
@virginmedia Virgin Mobile down, can receive calls but can’t make any....🤬
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Travis Marchant
(@TravMarchant) reported
from
Swindon, England
Your WiFi is a piece of shit @virginmedia
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🌺 Sarah Louise Ayres 🌺
(@sayres87) reported
from
Swindon, England
@virginmedia They can’t help me via webcast needs to go through your retentions team and has to be by phone which is the problem!!
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Steve Bowen
(@Bowen660) reported
from
Swindon, England
@virginmedia Christian (tech I.d 4532)came round this morning and absolutely smashed it. What a lovely guy and top service. Fixed all the problems and sorted my account out 👍🏼
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Johnson
(@paulhsj) reported
@virginmedia I was supposed to have had a call back at 9pm but didn’t get one. And we’re now being told that you have IT issues and we’ll have to wait 5 days for it to be repaired??
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Lynne Pattison
(@lynnepattison) reported
@virginmedia I don't think we are going to get the link to work. I have restarted everything this morning, and things appear to be working, but one of the people I spoke to yesterday told me to reset the router, and now my network name has gone. Do I need to log in with the details from the
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Duke Of Anti-Growth Coalition
(@DukeOfHavoc) reported
@fxylxy Sorry, but I think it's likely you aren't getting your voucher. Community installed last week, went down after a day, took 5 days to fix, back down and told another 5 days. I'm cancelling. Far worse than Virgin media.
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MacBeth
(@mc_guinness4) reported
@virginmedia don’t ask this company for any help with late payments and help if you’re struggling financially. Because they won’t help
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ollygator smudge Ailbhe Ni hEimhin
(@ollygatorsmudge) reported
@virginmedia Thanks but I'm beyond that now. So angry with the attitude of the agent and the poor service. All I asked for was a small gesture. Now all I can think about is leaving. Am looking at other service providers. I was on an 18 month contract and I want out if it now, not Dec 23.
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ollygator smudge Ailbhe Ni hEimhin
(@ollygatorsmudge) reported
@virginmedia Yes. The issue is resolved now, I hope. My annoyance with Virgin media is this, after putting up with poor service since moving into current home 3 years ago your agent on the phone effectively called me a liar. Refused to refund a small amount. I'm done now! Any ideas?
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The Blue Manc
(@thebluemanc) reported
@virginmedia I would expect your team to be more aware of that then me. Another shortcoming from your customer service team not providing one I guess. Adds to the list of poor service already received @richardbranson come on man, I just want internet, why is it so hard to deal with your team
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Jon Brigdale
(@jonbrigdale) reported
@virginmedia I’m more worried it took 5 calls to get you to agree to send an engineer in the first place if I’m honest! Customer service has been non existent since Branson sold out
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Rainbow
(@Rainbowspinning) reported
@virginmedia my mum signed up to direct debit payments via an agent to make it easier on her but it's been weeks and no payment has been taken despite the bill being due. Is this something to worry about? I don't want her service shut down for no reason.
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Amanda
(@amandachambersj) reported
@virginmedia Thanks I’ll try ring after work what option do you suggest to say I’m ringing for on the automated service at the start as if I try to say I’m ringing due to broadband issues it doesn’t let me speak to anyone? Thanks