Virgin Media

Virgin Media Outage Report in Royal Wootton Bassett, Wiltshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Royal Wootton Bassett, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royal Wootton Bassett and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Royal Wootton Bassett, Wiltshire, England 12/12/2024 23:45

December 12: Problems at Virgin Media

Virgin Media is having issues since 11:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Royal Wootton Bassett, Wiltshire, England

The most recent Virgin Media outage reports came from the following cities: Swindon and Melksham.

Loading map, please wait...
City Problem Type Report Time
United KingdomSwindon Internet
United KingdomSwindon Internet
United KingdomSwindon Wi-fi
United KingdomSwindon TV
United KingdomSwindon Wi-fi
United KingdomSwindon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Royal Wootton Bassett, England

Latest outage, problems and issue reports in Royal Wootton Bassett and nearby locations:

  • Tofrek Jon Wort 🇺🇦 (@Tofrek) reported from Chippenham, England

    @virginmedia @wiltscouncil Not withstanding the ethics if Virgin was to advise me of customers on my road they could add a breach of GDPR to their continuing customer service. I asked James to escalate to higher management as a phone call is not enough. #CustomerService #virginmedia #BadVirginMedia

  • Tofrek Jon Wort 🇺🇦 (@Tofrek) reported from Chippenham, England

    @virginmedia Can’t access that link. Happy to revert to old fashioned courtesy and receive a telephone call. You have my telephone number on my complaint I logged with James earlier.

  • CarlMcCulloch CarlMcCulloch (@CarlMcCulloch) reported from Swindon, England

    @virginmedia are providing a shocker of a service AGAIN! No paper bills despite paying for it, a late payment charge for your error, no clue what I’m paying for, and you can’t tell me. #poorcustomerservice

  • HebbyGold SParker (@HebbyGold) reported from Swindon, England

    @virginmedia live chat frozen on app and site plus all help buttons going to a bad connection page. Can you tell me how to cancel my account please? Thanks.

  • Tofrek Jon Wort 🇺🇦 (@Tofrek) reported from Chippenham, England

    @virginmedia @wiltscouncil The gift that keeps on giving. I had a call from James, who advised that because I was not a Virgin customer they could not compensate me and could do nothing with my complaint. However, if I found a neighbour and got them to complain I could get compensation through them!

  • prelovedbugz Prelovedbugz (@prelovedbugz) reported from Swindon, England

    @virginmedia no service in swindon. What a joke

  • janice_bardwell Janice Bardwell🌻🇺🇦 (@janice_bardwell) reported from Royal Wootton Bassett, England

    @virginmedia how do I get some action on the poor broadband and useless intermittent WiFi I am getting,despite paying you a fortune . On going issue.Tried bot chat and email, no answer on phone. Computer tech says our router is ancient. Can’t move position as on short wire.

  • kurtsamp astronomical reg (@kurtsamp) reported from Swindon, England

    @virginmedia no internet sn3 wtf

  • CarlMcCulloch CarlMcCulloch (@CarlMcCulloch) reported from Swindon, England

    I’ve recently switched from @virginmedia to @skytv and it has to be the WORST decision ever. So many connectivity problems, dropping network on the Q Mini boxes all the time. Absolute ****!

  • mikechayes mike (@mikechayes) reported from Swindon, England

    @virginmedia I had virgin media but the service is no poor i decided i could not be treated like that. so cut it loose and it feels great. rather live in the 80s than have that again

  • Airborne_paddy 🇺🇦 JOHNNY BOY aka Airborne Paddy 🇺🇦 (@Airborne_paddy) reported from Swindon, England

    @Chezwig @virginmedia Thats showing 480 and 12 but its up and down like a hookers knickers!

  • Airborne_paddy 🇺🇦 JOHNNY BOY aka Airborne Paddy 🇺🇦 (@Airborne_paddy) reported from Swindon, England

    Stay away from @virginmedia My broadband has been problematic since the 13th Oct and was advised of an outage! However won't be fixed until 20th Oct. 7 days!! Bet they will still try and take the full payment from my account! #virginmedia #virginmediadown

  • Airborne_paddy 🇺🇦 JOHNNY BOY aka Airborne Paddy 🇺🇦 (@Airborne_paddy) reported from Swindon, England

    @virginmedia I was, the problem sorted in 15 mins on the phone to a nice chap. but took 4 hrs just to speak to a human being. Unacceptable levels of service in this day and age.

  • Airborne_paddy 🇺🇦 JOHNNY BOY aka Airborne Paddy 🇺🇦 (@Airborne_paddy) reported from Swindon, England

    @virginmedia And another problem, I cannot get into my app as the password is incorrect, when I request a new one the link is always expired so I'm never able to change it.

  • Airborne_paddy 🇺🇦 JOHNNY BOY aka Airborne Paddy 🇺🇦 (@Airborne_paddy) reported from Swindon, England

    @virginmedia I'm having issues with my broadband and waiting since 8:30 this morning to try speak to someone, my wife is working from home and unable to work as broadband keeps dropping out. Any chance someone could speak to me sooner?

  • Paul_Hargreaves Paul Hargreaves (@Paul_Hargreaves) reported from Latton, England

    .@vmbusiness We heard today that due to repairs ours & other business broadbands @FlourishGlen will be down for 6 hours next Thursday. We will have to close and turn away 100s of customers as won't able to take payment.Surely the hospitality sector has had enough trials in 2021?

  • markscott Mark Scott (@markscott) reported from Melksham, England

    @virginmedia I am glad I silence unknown callers, your sales team do not get the message. I am@happy with my current service and I will not get your TV or mobile services nor your land line services

  • Airborne_paddy 🇺🇦 JOHNNY BOY aka Airborne Paddy 🇺🇦 (@Airborne_paddy) reported from Swindon, England

    @palme1s @virginmedia Not been told that, service not down but I'd say dial up would be faster at this stage.

  • mattrogers9 Matt Rogers (@mattrogers9) reported from Swindon, England

    @vmbusiness lol your customer service is funny phoned up to find my cancellation terms then ask why I’m considering leaving tell you get a better value else and you quote me a price 30p more than I already pay for the same package

  • mimadden M11DGA (@mimadden) reported from Swindon, England

    @virginmedia hello I signed up for your service last month, unfortunately your agent misunderstood my surname, despite informing you of this it’s still not rectified, can you help?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MatthewDaines1 Matt Daines (@MatthewDaines1) reported

    @virginmedia Will there be a disruption to service when this happens?

  • MrsCartlidge Mrs C 💙 (@MrsCartlidge) reported

    @virginmedia Ok will do , however if lots of people on your forums have had the same issue going back months surely it’s something you would have looked into already? We have had several issues with your service since joining so it hasn’t been a great start to our contract

  • H_Lutfi7 H.Lutfi (@H_Lutfi7) reported

    Hay @virginmedia I'm having issues with the box

  • CPH83 Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia why is my internet and TV down? 2nd time in a month, which is not acceptable when you’re paying over £100 per month. Please resolve this asap

  • tonydwunderful 𝕂𝕖𝕚𝕥𝕙 𝕋𝕒𝕪𝕝𝕠𝕣 (@tonydwunderful) reported

    @virginmedia @CarersUK Dreadful customer service. I ordered a V6, due to arrive last Tuesday. Waited in, didn't arrive. No explanation. Just spent 80 mins with a bot then eventually a real person on your live chat to rearrange. 🤞It's coming this time. Dreadful service.

  • lindafoxycoxy Linda (@lindafoxycoxy) reported

    @virginmedia Ok I logged a complaint and haven’t heard a dickey bird. How long does it take for someone to contact me?

  • MatthewDaines1 Matt Daines (@MatthewDaines1) reported

    @virginmedia Huh? Really? Why does there need to be no service for three months? 🤔

  • Niteshdavis Nitesh Davis (@Niteshdavis) reported

    @virginmedia I am appalled by the quality of service from virgin media customer service and their managers. I have two virgin media accounts for over 6 years want to cancel both, is good till there’s problem. Virgin media would do any thing to stall. Even their executive team.

  • MrsCartlidge Mrs C 💙 (@MrsCartlidge) reported

    @virginmedia Can you please give me an example of content rights ? The message is can only be played on my home network ? And as this has been happening since we had our install in oct we have looked on virgin forums and lots of people seem to have this same issue

  • AitkensDrum Judging EBTs:guilty (@AitkensDrum) reported

    @virginmedia heya, how do I cancel a visit from an engineer? Found problem with broadband & have resolved it myself. Cheers