Virgin Media

Virgin Media Outage Report in Royal Wootton Bassett, Wiltshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Royal Wootton Bassett, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royal Wootton Bassett and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Royal Wootton Bassett, Wiltshire, England 01/15/2025 19:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Royal Wootton Bassett, Wiltshire, England

The most recent Virgin Media outage reports came from the following cities: Swindon and Melksham.

Loading map, please wait...
City Problem Type Report Time
United KingdomSwindon Internet
United KingdomSwindon Wi-fi
United KingdomSwindon Internet
United KingdomSwindon Internet
United KingdomSwindon Internet
United KingdomSwindon Internet

Community Discussion

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Virgin Media Issues Reports Near Royal Wootton Bassett, England

Latest outage, problems and issue reports in Royal Wootton Bassett and nearby locations:

  • harry_pottle harry pottle (@harry_pottle) reported from Swindon, England

    @virginmedia Your customer service needs addressing, issues with both broadband and TiVo, each time told to reboot the system with no effect, this has gone on long enough

  • StageDoorAdam Adam Jenkins (@StageDoorAdam) reported from Swindon, England

    Not had a chance to watch tonight's #DadsArmyTheLostEpisodes on @goldchannel thanks to a @virginmedia outage that, according to their website, should've been fixed 3 hours ago (thanks for that!), but I'm it was as good as the two that have gone before. An undoubted triumph!

  • PipeSteven Steven Pipe (@PipeSteven) reported from Swindon, England

    @virginmedia Still waiting for my complaint to be answered. Will not be holding my breath.

  • gblusher gordon black (@gblusher) reported from Swindon, England

    @virginmedia As a longstanding loyal customer I would expect to be given the best deals without having to barter continuously with my provider. Thankfully there are plenty of alternatives.

  • JoshuaCook2103 Joshua Cook (@JoshuaCook2103) reported from Swindon, England

    @virginmedia No I think it's an issue on your end. Rebooted multiple times and it's been on and off all morning.

  • PipeSteven Steven Pipe (@PipeSteven) reported from Swindon, England

    @virginmedia My service agreement ends on 10th July 2019. I do not expect the service to work past this date and hope a final statement will be prepared shortly after 10th July.

  • jamiew007 Jamie Walker (@jamiew007) reported from Melksham, England

    @virginmedia I have an issue with my Tivo box, for the past 4 days search & discover and the apps don’t work until the box gets restarted. So far I have spent over 2 hours on the phone over the last few days and it’s not getting sorted

  • alpha_xphoto Michael Bird 🇬🇧📸🏳️‍🌈 🏳️‍🌈🇧🇧🇧🇧🇧🇧🇧🇧 (@alpha_xphoto) reported from Swindon, England

    @virginmedia Thank you to Stuart and Simon also a nother nice guy I didn’t know his name, in Swindon for installing my new tv,broadband and phone, they had many problems and overcame them, had to go away then came back at 6pm to install, thank you guys you did a great job

  • PipeSteven Steven Pipe (@PipeSteven) reported from Swindon, England

    @virginmedia The complaint was made over the phone yesterday. I wanted to cancel but was told I needed to finish my contract and could only make request 30 days before the end. At that time I downgraded my contract, this was confirmed in writing. A few weeks later I requested cancellation

  • PipeSteven Steven Pipe (@PipeSteven) reported from Swindon, England

    Extremely disappointed with @virginmedia have gone back on their written word about my package. Been a customer for over 8 years and feel like I have been treated like dirt. I should get a complaint call within 7 days. I will not hold my breath. Shame on #virgin

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Royal Wootton Bassett, England

    @vmbusinesshelp @banihwah @vmbusiness What have had no service for 3 weeks and counting

  • jamestrudgian James Trudgian (@jamestrudgian) reported from Swindon, England

    Wow more than 2 weeks for an @SkyHelpTeam engineer to fix their broken box. So ends my 15 year custom. Hello @virginmedia

  • alpha_xphoto Michael Bird 🇬🇧📸🏳️‍🌈 🏳️‍🌈🇧🇧🇧🇧🇧🇧🇧🇧 (@alpha_xphoto) reported from Swindon, England

    @virginmedia you have just installed cable in our courtyard I can not talk to anyone, you never reply, think I will upgrade my sky

  • DANGERCROOK Paul Crook (@DANGERCROOK) reported from Swindon, England

    @virginmedia Please make sure you give super praise for this Employee ,my phone charger was broken and she went that extra mile for me 👍

  • Natasha26854518 Natasha King (@Natasha26854518) reported from Swindon, England

    It’s funny how when you want to add something to @virginmedia they answer the phone within two minutes , when you want to down grade or cancel you your waiting for over 20 mins, then get put on hold again for god knows how long 😤😤😤

  • PipeSteven Steven Pipe (@PipeSteven) reported from Swindon, England

    @virginmedia I still have not heard anything about my complaint. I have also received a bill for a period after my contract has ended for services I will not use. I have been a customer for around 8 years and am not impressed at all.

  • hondarobin Robin Tremblin (@hondarobin) reported from Swindon, England

    @virginmedia what is happening with the tv go app. I want to watch something on my laptop and it just says service not available do we get a refund for the lack of service

  • JoshuaCook2103 Joshua Cook (@JoshuaCook2103) reported from Swindon, England

    Virgin media down so no Netflix today smh 😤

  • Janine3579 Janine Surridge (@Janine3579) reported from Swindon, England

    @richardbranson @virginmedia Removing my kids favourite channels under the Fun Bundle then asking me for extra money to return them. So disappointed. Will def be switching away sadly. Loyal customer gone😕

  • alpha_xphoto Michael Bird 🇬🇧📸🏳️‍🌈 🏳️‍🌈🇧🇧🇧🇧🇧🇧🇧🇧 (@alpha_xphoto) reported from Swindon, England

    @virginmedia No where as you can not supply a service, do not promote something you can not supply thank you

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Petekang10 Kangstar 🇬🇧🇮🇳 (@Petekang10) reported

    @virginmedia Yes indeed same issue and only this channel

  • seancampbell418 Seancampbell.. (@seancampbell418) reported

    @LenDowlingCork He has no mandate and will never participate in government he should never be given airtime rte and especially virgin media has him every other night. There has to be some sort of arrangement. How he is voted in at any elections is beyond me. He is . Part 1

  • JustinGent Justin Gent (@JustinGent) reported

    @virginmedia what's the best resolution for continuously failing wifi? New hub or an engineer? Either way, months of frustrating connectivity needs to be resolved better than all the help we have been offered over the phone so far.

  • Gold_Accounting Going for Gold (@Gold_Accounting) reported from South Ockendon, England

    @itvnews please help. @virginmedia refusing to prioritise an 87 year old with a heart condition who needs a 24/7 phone line for her Emergency button a priority. Refusing to send an Engineer for ANOTHER 6 days.

  • Ruthtacey Ruth Tacey (@Ruthtacey) reported

    @virginmedia The service just keeps on getting better. After starting a webchat yesterday, someone finally got back to me this morning, after 15mins I’m then told I’ve come through to the wrong department!

  • ClaireWickham Claire Wickham (@ClaireWickham) reported

    @virginmedia Your mailbox is currently unavailable (since Dec 9th). I just need someone to fix this please.

  • nick_lowery Nick Lowery ⚒️ (@nick_lowery) reported

    @virginmedia Yes. So was your engineer who has been here twice and can't fix it? I'm guessing as this is public you cannot look at my actual account record and as you don't have a Twitter direct messaging service the support here is going to be limited right?

  • PattipooFoy patricia foy (@PattipooFoy) reported from Blackburn, England

    @virginmedia No TV from 23rd December till 29th! Got a new box fitted, okay for about a week then started playing up again! Spent 3 hours on the phone Thursday night trying to sort to no avail...need an engineer to come out again...but no idea how to arrange!! Terrible service 😑

  • Gold_Accounting Going for Gold (@Gold_Accounting) reported from South Ockendon, England

    SHAME ON YOU @virginmedia refusing to send an engineer to repair my 87 year old mum with a heart condition who needs a 24/7 line for her emergency button. Making her wait ANOTHER 6 days

  • TheFirstHourYT The First Hour (@TheFirstHourYT) reported

    Don't be fooled by #virginmedia their service is beyond BAD. Go to someone else like Sky if you can. Yes, their internwt might be faster, but that's only when you can get it working half the time!