Virgin Media Outage Report in Gloucestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gloucestershire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gloucestershire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 23: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Gloucester and Stonehouse.
| City | Problem Type | Report Time |
|---|---|---|
 Gloucester |
TV | |
| Gloucester |
TV | |
| Gloucester |
Internet | |
| Gloucester |
||
| Gloucester |
Wi-fi | |
| Gloucester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gloucestershire, England
Latest outage, problems and issue reports in Gloucestershire and nearby locations:
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👍🙊Gill😂🎩
(@itsnickelflysk3) reported
from
Gloucester District, England
USELESS!! @virginmedia down around our area AGAIN! & apparently it's a widespread thing! As if we don't pay enough for the pleasure 🤬🤬
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Gareth Balmer
(@garethbalmer) reported
from
Gloucester District, England
@virginmedia how broken is the routing table this morning?
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Chris
(@Beardedwelsh) reported
from
Gloucestershire, England
Every day around this time by business Virgin Broadband goes down... 😩 Just why? @virginmedia #virginbroadbandissues
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Richard
(@Gooner_Richard) reported
from
Gloucestershire, England
@kel14bt @WestBromEL Glad you got it sorted. I used to work for Virgin Media as an engineer. For it to take as long as it has, it will have been a network fault, which is much harder to solve than at the end user’s property (which I did). They could definitely communicate this better to customers.
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Michael Craggs
(@Mike_CBromford) reported
from
Tewkesbury, England
@virginmedia I’d appreciate a call please to discuss the lack of customer care from your teams when dealing with a family bereavement #noempathy
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Alex Bennett
(@AlexBennettUK) reported
from
Gloucestershire, England
Over 40 minutes (and waiting mainly on hold) for @skytv to sort out the fact I can’t download any content. I’m apparently a “Diamond Customer” as I’ve been with sky for about 20 years. Not for much longer. @virginmedia what offers do you have for disgruntled Sky customers?
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Lord Lefty cultural attachè for Gloucestershire
(@the_fbpe) reported
from
Brockworth, England
@virginmedia 1. I never get to speak to someone who speaks English as their mother tongue, 2. Despite being a customer for a number of years and spending more than £100 a month, I have been hit with a late payment charge because I had a heart attack and was in hospital,
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Richard
(@Gooner_Richard) reported
from
Gloucestershire, England
@virginmedia Hi, is there an issue with your online services at present? I don’t appear able to use Virgin TV Go. My TV and broadband services are both working fine.
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Pippa 🇪🇺
(@pippameekings) reported
from
Gloucestershire, England
@virginmedia Problems in the GL14BG area, is this being looked into? TiVo keeps rebooting
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David Lavery
(@DavLa2020) reported
from
Gloucestershire, England
@virginmedia is my V6 Tivo box fragged? Constant cycle between green warning screen and reboot...no answer from Web chat and will mot let me book Technician. HELP!
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Matt
(@Duranium1991) reported
from
Gloucestershire, England
@virginmedia Hello. A new router was due to be delivered today as part of my upgrade to 1gb broadband. I never received a message from Yodel & didn't receive a delivery.
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👍🙊Gill😂🎩
(@itsnickelflysk3) reported
from
Gloucestershire, England
This problem with @virginmedia programmes screwing up had best be sorted before the Euros kick off in a bit.... Struggling to find something of worth to watch atm. Thank god not all channels aren't screwed 🤬😤🤬😤
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Lord Lefty cultural attachè for Gloucestershire
(@the_fbpe) reported
from
Brockworth, England
@virginmedia The problem I'm having is that there is an awfully long wait to connect with a human, who seems to be speaking under water into a bucket, and it's a struggle to understand them, how do I connect to someone who is in the UK?
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Lord Lefty cultural attachè for Gloucestershire
(@the_fbpe) reported
from
Brockworth, England
@virginmedia I should very much like to speak to someone about this month's bill which is 30% bigger than normal, I have been a customer for a long time but now I'm not sure that the worsening service that I am receiving is worth it acc no,508459006,
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Sarah Godfrey
(@Sarah_E_Godfrey) reported
from
Bishop's Cleeve, England
@virginmedia hi there, our hub 3 constantly has a red light on suggesting it’s overheating but it’s on the floor, uncovered, out of sunlight and not near anything else. Also have connection issues - have tried to fix using link but says I’m not at my address. I am. Thanks.
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Paul
(@paulhewlett1983) reported
from
Gloucestershire, England
@virginmedia I received it about a week about in the post, you tell me? Surely you must know as it’s been released. The box is prompting me to upgrade as instructed on the Home Screen of the menu! But it does not work. Any help at this point is greatly appreciated
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Paul
(@paulhewlett1983) reported
from
Gloucestershire, England
@virginmedia I have received the 360 remote control after I upgraded and when I try and update the software as instructed I get that message! I have spoken to 4 different people, no one can fix it and they refuse to send out an engineer as the box is “working correctly” ! I Beg to differ
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Paul
(@paulhewlett1983) reported
from
Gloucestershire, England
@virginmedia I received my 360 remote today and the box will not update says migration is not possible! Help?
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Hammerdan
(@Hammerdan13) reported
from
Cheltenham, England
@virginmedia I am trying to cancel my contract, but you have sent me down a conversation with a computer. You are now in breach of our contract as you have failed to cancel it or listen to me upon my request. Your customer service is embarrassing!!
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Gareth Balmer
(@garethbalmer) reported
from
Gloucestershire, England
@virginmedia has someone been a bit fat-fingered and pushed out a firmware update or something in the Gloucester area? Few people are having issues with their boxes restarting - ours went with a big click of the HDD, which was a bit worrying!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mattbloke
(@Mattbloke3) reported
@SkyUK @weareopenreach it seems like Openreach are the problem. Yr engineer couldn't connect the wire but disappeared, not returned, but told Sky it was connected, who told @virginmedia who cancelled our current internet
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Marilyn
(@womaninblue1050) reported
@Laura_Marti75 @virginmedia I feel exactly the same Laura. “Some customers are currently having trouble linking their Virgin Media accounts to their Virgin Media O2 ID, even with matching email addresses. This is due to a technical issue affecting parts of our system, and we're actively working on a fix”.
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Marilyn
(@womaninblue1050) reported
@virginmedia This is the issue. “We found your Virgin Media account but we can’t link it to your Virgin Media O2 ID right now”. I rang your call centre who say that they can’t help as this issue is ongoing for everyone. Is this true? And if so, why aren’t you highlighting this?
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Anbu B
(@Anbu_Batumalai) reported
@virginmedia @virginmedia I spent 20 mins with ur automated customer service, absolute disgrace. I just need to find or set up PIN for my sky sports package but there is no way I can do that with ur automated service. Ur customers does not have days to spend with ur automated services
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Anbu B
(@Anbu_Batumalai) reported
@virginmedia @virginmedia I spent 20 mins with ur automated customer service, absolute disgrace. I just need to find or set up PIN for my sky sports package but there is no way I can do that with ur automated service. Ur customers does not have days to spend with ur automated services
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Anbu B
(@Anbu_Batumalai) reported
@virginmedia @HISTORYUK @virginmedia I spent 20 mins with ur automated customer service, absolute disgrace. I just need to find or set up PIN for my sky sports package but there is no way I can do that with ur automated service. Ur customers does not have days to spend with ur automated services
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Martin hunter
(@Mhunter6705) reported
@virginmedia @O2 What the hell is wrong with your broadband ?also cannot sign in to my accout to check the status of your ****** service as it keeps sending a verification link and not signing me in
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Anbu B
(@Anbu_Batumalai) reported
@virginmedia I spent 20 mins with ur automated customer service, absolute disgrace. I just need to find or set up PIN for my sky sports package but there is no way I can do that with ur automated service. Ur customers does not have days to spend with ur automated services.
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PG𝕏
(@PaulGrayburn) reported
@O2 and @virginmedia….what a match made in piss poor heaven you lot are at the moment 💩
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rui igieh
(@IgiehRui) reported
@virginmedia This is unacceptable I work from home and I am being informed that my broadband will not be fixed till 5pm within 2 weeks of install , in the time I was with @TalkTalk nearly 8yrs, the service hardly ever left me an entire day without any access to the internet.