Virgin Media Outage Report in Gloucestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gloucestershire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gloucestershire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Gloucester and Cheltenham.
| City | Problem Type | Report Time |
|---|---|---|
 Gloucester |
Internet | |
| Gloucester |
Total Blackout | |
| Cheltenham |
Internet | |
| Gloucester |
Internet | |
| Gloucester |
Internet | |
| Gloucester |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gloucestershire, England
Latest outage, problems and issue reports in Gloucestershire and nearby locations:
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Emma Hall
(@hall_ejh1974) reported
from
Cheltenham, England
@virginmedia So fed up with you. Can’t wait for our relationship to be over. Counting down the months.
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Ashish Chakraborty
(@ashishchakrabor) reported
from
Cheltenham, England
@virginmedia despite of me paying my bill with debit card, I was made to be a liar by your account department. On my second call Athena listened to understand and kept me, whilst I was ready to cancel. Thanks Athena.
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che_Gaston
(@che_Gaston) reported
from
Gloucestershire, England
@virginmedia down again! #ShameOnYou
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Christina Young
(@christinay1958) reported
from
Gloucestershire, England
@virginmedia third time in 3 weeks all my services are down! So frustrating!
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myles
(@myleshennessey) reported
from
Cheltenham, England
virgin media need to sort their shitty wifi out, fam pays top dollar for this shit only for me to have a 4 second convo with my gf before it ends the call
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gaetan
(@GQuinson) reported
from
Cheltenham, England
@virginmedia @virginmedia how come from 350mb down to 65mb last two day any issue in the area
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Rachel Carr
(@Rugbymadboxer) reported
from
Bishop's Cleeve, England
@virginmedia Hi I did check and there was nothing listed. Also checked the VM app which also stated that there were no known issues. The loss of intermittent connectivity is also an issue but I understand that this is the problem with a Hub 3.
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Emma Watson
(@CharmedWatson83) reported
from
Longford, England
@virginmedia Media, problems still hasn’t been resolved
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mitanshu
(@mitanshu) reported
from
Gloucestershire, England
@_peeqi @virginmedia I am getting around 10% of advertised speed by @virginmedia over WiFi when sitting 3metres from router. Faults team REFUSE to look at WiFi issues. @virginmedia won't even acknowledge complaint sent via @resolvercouk around 2 weeks ago!
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Tony
(@Tbb73Tony) reported
from
Cheltenham, England
@virginmedia crap service again in GL52 3ND. Cancelling ASAP
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Ashish Chakraborty
(@ashishchakrabor) reported
from
Cheltenham, England
@virginmedia I cancelled my direct debit and the payment is not due for another two days, yet you blocked my daughters phone and she got no way of contacting me for lift back. #ofcome #virginmobile a customer for
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Tony
(@Tbb73Tony) reported
from
Cheltenham, England
@virginmedia still crap service. It comes and goes not constant so annoying
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Tony
(@Tbb73Tony) reported
from
Cheltenham, England
@virginmedia internet down yet again can you please sort this out as it happens on a regular basis and you should be paying us when you do not provide the service we are paying for
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Tony
(@Tbb73Tony) reported
from
Cheltenham, England
@virginmedia gone again . What a useless bunch you are. Give me the service I’m paying you idiots for.
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Kate Sargent
(@kittiwakekate) reported
from
Cheltenham, England
@virginmedia fibre is down, ran tests on your site an all it says is turn it on.. it is.. its been turned on and off! #sort it out i have work to do!
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Terry Hemmings
(@terry1hemmings) reported
from
Quedgeley, England
@CraigBrindley @virginmedia I’m sure it’s a trend mate, we had awful Broadband for nearly 6 months had to keep resetting. Again no known faults. But now seems fine.
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James Masters
(@Jamesmapendo) reported
from
Cheltenham, England
@virginmedia called virgin to discuss my existing deal, could hardly understand him, was put on hold for a long time without explanation and he came back with a better deal but again was very hard to understand. Terrible service, looking around.
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mitanshu
(@mitanshu) reported
from
Gloucestershire, England
@virginmedia @Ofcom Not sure what a customer can do if @virginmedia are openly misleading & refusing to acknowledge or respond to complaints. How can I get a refusal or deadlock letter from them if they will NOT respond at all. @OmbudServices @Ofcom @ASA_UK @MoneySavingExp @resolvercouk
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Debbie Marks
(@DebbieMarksey) reported
from
Quedgeley, England
@virginmedia please could someone call me back, I have no tv, the person said they were checking something and didn’t come back! Extremely disappointing service, I want to speak to a manager
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mitanshu
(@mitanshu) reported
from
Gloucestershire, England
@moizmehek @virginmedia I am getting 10 Mbps against advertised speed of 108 Mbps by @virginmedia Not sure if @ASA_UK and/or @Ofcom can help as @virginmedia refuse to handle faults of WiFi and can't leave penalty free unless handled by faults team.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kirsty Kift
(@KirstyKift) reported
@virginmedia #virginmedia My elderly parents have had no phone, internet or TV in their new house since 15th Dec. You made a mistake and are now offering connection on the 22nd January. You have not phoned them as promised. Is this any way to treat loyal vulnerable customers?
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Ryan Crozier
(@crozier2015) reported
@virginmedia customer service is a joke. Having trouble with my wifi from day one and still no solution
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tonight_we_fly
(@tonight__we_fly) reported
@virginmedia I submitted a complaint through the form on that page on 19th December. That was more than two weeks ago. I have heard absolutely NOTHING back from you in response. Not a word. PLEASE RESPOND.
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dawn hare
(@dawnhare1) reported
We pay premium for @virginmedia broad band and it’s had problems for over a week now. Time to look elsewhere I think
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Lewy Lemon
(@LemonLewy) reported
@virginmedia who do I speak to with issues regarding my broadband got assignments due by Monday and can't use friends computer because of covid help!!!
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Thomas Birch
(@birchplease) reported
@virginmedia Thanks for your help and passing me over. Would they also be able to provide reimbursement for the months of outage? I’ve had to over spend on my mobile 4G to compensate for not having broadband these past months.
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Aletdownofstate
(@aldosstreams) reported
No known issues in my area, but yet again @virginmedia is giving me less than a quarter of my upload speed. No stream until that's fixed then I guess.
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Lils M
(@themixedwon) reported
@virginmedia No internet all day. Been through all checks. Reset w/ advisor this morning - told I should invest in an ethernet cable, how about the service I pay for actually works?! Still not working. On hold for nearly an hour now. What am I paying for here??
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Frazer Lake
(@fraz_lake) reported
@virginmedia Hi, I upgraded my package a few days ago and want to downgrade again. I've been trying nonstop to get in touch with you, but it seems impossible. Are you able to help please?
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Louis Faber
(@faberlouis) reported
@virginmedia wifi is awful, goes from my expected 100MBPS down to 1/2 MBPS within seconds ...