Virgin Media Outage Report in Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gloucestershire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gloucestershire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Gloucester, Cheltenham and Stroud.
| City | Problem Type | Report Time |
|---|---|---|
 Gloucester |
Internet | |
| Gloucester |
Internet | |
| Cheltenham |
Wi-fi | |
| Gloucester |
||
| Gloucester |
Internet | |
| Gloucester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gloucestershire, England
Latest outage, problems and issue reports in Gloucestershire and nearby locations:
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@virginmedia can’t help on their text service, my thoughts This whole episode has been embarrassing for you and @virginmedia, as you haven't helped me at all, just made me feel worthless and frustrated, do @virginmedia really care??
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tommytheoralsurgeon
(@tfalees) reported
from
Cheltenham, England
@virginmedia hi guys. Out of contract and I’ve received a message to contact you. How best to fix a new deal and router 4?
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Dom the property finance chap
(@DomSheahan) reported
from
Cheltenham, England
@virginmedia Reason? You're service is rubbish. Could cancel nd argue breach of contract, but can't be bothered with you chasing me....oh well, a few months to go until my contract is over, tick tock.. you're no longer my only broadband option, just hope others see this nd think twice! @Ofcom
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sarah 💙
(@swebb1979) reported
from
Gloucestershire, England
@virginmedia after putting in a huge complaint I had an email this week confirming my first payment will be £51.00, I check my bank account this morning only to find you are taking £121.00 out of my account on Monday #gofigure #appaulingcompany #anothercomplaint
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Dom the property finance chap
(@DomSheahan) reported
from
Cheltenham, England
Never ever ever have @virginmedia internet. Constant drop off, nowhere near promised speeds. Rubbish @Ofcom
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Steve Barnes
(@Barnsey02) reported
from
Quedgeley, England
@virginmedia I love Walter Presents progs on C4 & recently watched 1st ep of Monster. Tried to find rest of episodes and All4 app. Appears I can’t with you and have to watch online. Is this another reason to never have this box?
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Richard Goddard
(@BlueMoonMod) reported
from
Brockworth, England
@virginmedia I just spent one and a half hours on the phone to Virgin Media help desk , I was put on hold for the technical dept, while holding I was cut off . I’m trying to solve a problem you created and suffering for it. It’s not acceptable
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Karl Timmis
(@karl_timmis) reported
from
Gloucestershire, England
@virginmedia why is the only option to cancel my account, to phone up and spend more than an hour on hold without speaking to someone? It seems like you're making it difficult for someone to leave?
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Russ
(@Mr_Stage) reported
from
Cirencester, England
@JustinMMcGee @STEcopywriting @virginmedia Beat me to it. I play hoping network connectivity doesn’t come back.
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@virginmedia Changed my package, and your representative said she had to change my broadband speed. For the last hour I have been without any connection whatsoever, she disconnected me!! You technical team sorted the issue @virginmedia an embarrassing 24 hours for you!!
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@virginmedia No they can’t help
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Claire Cleevely
(@CCleevely) reported
from
Churchdown, England
@virginmedia have been a customer for over 12 years. Try to access online account, none of the login data works. So try Name, account no, area code. I don’t exist yet you are happy to take £48+ a month from me, & tell me my bill is about to be increased. #customerservice #Awful
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Richard Goddard
(@BlueMoonMod) reported
from
Brockworth, England
Please can you tell me how to I claim for lost of one weeks telephone service which has not been automatically reflected in my current VM Bill @virginmedia
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Eve
(@rock_chick72) reported
from
Gloucestershire, England
@virginmedia your live bot is utter rubbish!! Round and round in circles then directs me to 150 each time. My broadband had been crap for months now. Almost useless working from home. I want someone to call me. Not the other way round.
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@virginmedia About renewing my contract, and how you could help me
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Richard Goddard
(@BlueMoonMod) reported
from
Brockworth, England
If Virgin Media gave as much attention to customers when they have real problems, gave you a service , paid money back that would be great .But no, they just plague the life out of you regarding a TiVo box collection. I have confirmed already @virginmedia #virginmedia
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Darren Baldwin
(@darrenbaldwin) reported
from
Gloucestershire, England
Shocking service from @virginmedia regards to install of broadband. Dates keep changing and customer service not helpful. I know we’re in a pandemic 😷 but simple communication and genuine reasons should be quite simple!
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@virginmedia There is little point, as you won’t do anything about it, and it’s a waste of my time and effort. I know what you did, you should read the notes on file, and sort the issue. It was embarrassing to listen to and witness what happened today
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@Keithsimon1973 @virginmedia I would Keith, but they want to do it over their text service
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Hannah🌻
(@HannahTwine) reported
from
Cheltenham, England
@virginmedia our internet has been down for a while now, can you please check to see how long it’s going to be down for? Postcode area of GL50?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Johnson
(@Richard67742499) reported
@virginmedia You clearly have not looked at the screenshot which came from virgin ? Did you not recognise it . Maybe virgin Cs should check with their marketing team and do some work rather than asking customer to prove. It's a regular exclusive deal between mse+ virgin . I don't make this up
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Chris Rooney
(@CBRooooney) reported
@virginmedia It does now appear (via the helpline) that Virgin acknowledge their local transmitter is faulty but can't say when it will be fixed. My relative is not wanting to switch but no mobile signal for 10 days so far means there's really no choice.
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A
(@a_yaasir) reported
@virginmedia hey I was hoping someone here I can help as the call centre wasnt. I wanted to confirm the ID of 1 of your Field sales advisors. Any help please??
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Chris
(@Christhefish86) reported
@virginmedia Unless that's a direct number I don't have an hour to sit on hold to you, unfortunately, for me to be told there is no problem, but if I want to cancel my contract I can. What I want is a reliable internet service, I am stuck with who I can go with as you are the only service who
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Ben lawrence
(@Benlawr41379131) reported
@virginmedia Sont the outage thing says might be fixed by 4 which is then 4 hours of pay for me which I'm going to have to make up IF its fixed.
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Ben lawrence
(@Benlawr41379131) reported
@virginmedia 3 days in a row of my wifi being for hours at a time. I expect when I pay for a service I get it especially when I'm a freepancer so the time the Internet is off I don't earn money seriously thinking of switching
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Patrick Grinham
(@Baggiepat) reported
@RalphyRamone @virginmedia Thanks Ralphy, seems there is a problem. Glad it's not my lack of technical knowledge that's the issue. :-)
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Wynny Mehra
(@WynnyMehra) reported
@virginmedia Our Internet has been down for days now. Helpline says it won't be sorted until 30th July. What is going on?
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James
(@jcoxy81) reported
@virginmedia Yes. You won’t install wires because it’ll cost more than a budget that’s set for civil works. No one mentioned this and I’m now desperately trying to cancel our cancellation with Sky (despite you telling me to cancel it). Complaint with your team pending.
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Zoya
(@Zoya_o1) reported
@virginmedia Videos also not working on your 4G.