Virgin Media

Virgin Media Outage Report in Gloucester District, Gloucestershire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gloucester District, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gloucester District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gloucester District, Gloucestershire, England 12/15/2024 15:35

December 15: Problems at Virgin Media

Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Gloucester District, Gloucestershire, England

The most recent Virgin Media outage reports came from the following cities: Gloucester and Cheltenham.

Loading map, please wait...
City Problem Type Report Time
United KingdomGloucester TV
United KingdomGloucester Wi-fi
United KingdomGloucester Internet
United KingdomGloucester Internet
United KingdomGloucester Total Blackout
United KingdomGloucester TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gloucester District, England

Latest outage, problems and issue reports in Gloucester District and nearby locations:

  • 1grahamfletcher Graham Fletcher (@1grahamfletcher) reported from Cheltenham, England

    @virginmedia There is little point, as you won’t do anything about it, and it’s a waste of my time and effort. I know what you did, you should read the notes on file, and sort the issue. It was embarrassing to listen to and witness what happened today

  • andygent Andy Gent (@andygent) reported from Gloucestershire, England

    @virginmedia No, none at all, your service status has no known issues in the area. She has been on live chat with one of your colleagues and an engineer visit has been organised. Very frustrating as she is working from home

  • Jolzski Smithstaaaa (@Jolzski) reported from Gloucestershire, England

    @virginmedia I’m trying to look at your packages as I want to move providers but your website doesn’t let you scroll anywhere on that page? Is it currently down? 😐

  • rock_chick72 Eve (@rock_chick72) reported from Gloucestershire, England

    @virginmedia your live bot is utter rubbish!! Round and round in circles then directs me to 150 each time. My broadband had been crap for months now. Almost useless working from home. I want someone to call me. Not the other way round.

  • Hannah_S39 Hannah ❤️ (@Hannah_S39) reported from Cheltenham, England

    Why is my @virginmedia WiFi down boooooo

  • 1grahamfletcher Graham Fletcher (@1grahamfletcher) reported from Cheltenham, England

    @virginmedia Changed my package, and your representative said she had to change my broadband speed. For the last hour I have been without any connection whatsoever, she disconnected me!! You technical team sorted the issue @virginmedia an embarrassing 24 hours for you!!

  • darrenbaldwin Darren Baldwin (@darrenbaldwin) reported from Gloucestershire, England

    Shocking service from @virginmedia regards to install of broadband. Dates keep changing and customer service not helpful. I know we’re in a pandemic 😷 but simple communication and genuine reasons should be quite simple!

  • Fun_and_James James Clarke (@Fun_and_James) reported from Gloucestershire, England

    @virginmedia hi - I’ve just ordered a family pack of Virgin mobile SIMs because O2 coverage is poor where we live… I’ve only just read about the merger. Does your network still run on Vodafone or are you now O2 also?

  • Davinci9999C Dave.C 🏴‍☠️#FBPE #Rejoin (@Davinci9999C) reported from Cheltenham, England

    @virginmedia More.. every time.she.calls she has to explain it over and over. No one seems capable of recording the issue and passing it to someone who can sort it out. It is stopping her access her social media as the email if linked. Cannot see incoming Bill's etc.

  • HannahTwine Hannah🌻 (@HannahTwine) reported from Cheltenham, England

    @virginmedia our internet has been down for a while now, can you please check to see how long it’s going to be down for? Postcode area of GL50?

  • BlueMoonMod Richard Goddard (@BlueMoonMod) reported from Brockworth, England

    If Virgin Media gave as much attention to customers when they have real problems, gave you a service , paid money back that would be great .But no, they just plague the life out of you regarding a TiVo box collection. I have confirmed already @virginmedia #virginmedia

  • 1grahamfletcher Graham Fletcher (@1grahamfletcher) reported from Cheltenham, England

    @virginmedia About renewing my contract, and how you could help me

  • tfalees tommytheoralsurgeon (@tfalees) reported from Cheltenham, England

    @virginmedia hi guys. Out of contract and I’ve received a message to contact you. How best to fix a new deal and router 4?

  • swebb1979 sarah 💙 (@swebb1979) reported from Gloucestershire, England

    @virginmedia after putting in a huge complaint I had an email this week confirming my first payment will be £51.00, I check my bank account this morning only to find you are taking £121.00 out of my account on Monday #gofigure #appaulingcompany #anothercomplaint

  • Hannah_S39 Hannah ❤️ (@Hannah_S39) reported from Cheltenham, England

    @virginmedia need to sort out their signal issues because I’ve practically had no WiFi on and off for like 3 weeks what a joke! My dads not happy when trying to work from home 🙄

  • LloydyBev123 notreve31 (@LloydyBev123) reported from Gloucestershire, England

    @virginmedia Done many times, always on hold for at least an hour, eventually get through to someone who tries desperately to wriggle out of sending an engineer. Eventually engineer comes out, says they’ve found the issue and it’s fixed but no change

  • Foxelms Margaret Joseph 💙 (@Foxelms) reported from Gloucestershire, England

    @virginmedia Thanks! Working in the garden at the moment but will try later. It’s very frustrating to be moved fro operative to operative and then disconnected. Probably because they couldn’t deal with the issue. Not good for your image.

  • swebb1979 sarah 💙 (@swebb1979) reported from Gloucestershire, England

    @westdigitaled @Knibbsey @virginmedia Was just about to tweet the same reply we used this email account as had huge problems with Virgin Media but got swiftly sorted!

  • 1grahamfletcher Graham Fletcher (@1grahamfletcher) reported from Cheltenham, England

    @Keithsimon1973 @virginmedia I would Keith, but they want to do it over their text service

  • karl_timmis Karl Timmis (@karl_timmis) reported from Gloucestershire, England

    @virginmedia why is the only option to cancel my account, to phone up and spend more than an hour on hold without speaking to someone? It seems like you're making it difficult for someone to leave?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • designandbeyond 𝔻𝕖𝕤𝕚𝕘𝕟 & 𝔹𝕖𝕪𝕠𝕟𝕕 (@designandbeyond) reported

    Another day and another @virginmedia internet outage. Ridiculous as I have a website to run and orders to process!!!!

  • RustyBullen Russ B (@RustyBullen) reported

    @virginmedia You have tried to help,, you’ve said all the right things,,, but ultimately nothing has changed since 10 days ago!!!

  • MickHarkin2 Mick Harkin (@MickHarkin2) reported

    @simone_nepa @virginmedia @CherylHoleQueen A renewal is a new contract I'm a virgin customer why should I pay more for you breaking your contract

  • EllieBick1 Ellie Bick (@EllieBick1) reported

    @virginmedia I've now been told that it'll cost me £240 to cancel the contract that I didn't sign or agree to or ask for...

  • led0185 Louise Coyle (@led0185) reported

    @virginmedia Yes she said someone would be out today to the cabinet but if they didn’t show up or if they couldn’t fix it then complain direct to Ofcom

  • JemmaSK81 Jemma Kerr (@JemmaSK81) reported

    @virginmedia It’s not working on my phone. I’m going to try my laptop

  • davidlaud David Laud (@davidlaud) reported

    @virginmedia 1 hour of her time completely wasted by following your promoted and prominent “Customer Help” option? Truly a joke. Why are you tripling the costs of premium rate calls? A call to @ThompsonMorgan costs 7p but my mothers bill shows an ultimate charge of 20p per min

  • theegirlnicole n (@theegirlnicole) reported

    @virginmedia I CANT LIVE LIKE THIS FIX THE WIFI PLEASE MAN

  • kilkiefilms kilkiefilms (@kilkiefilms) reported

    @virginmedia Yes, service status claims no outages. Ran the test which says there’s a network issue “caused by interference on the cabling coming into your home,” which happened last week too, for a few hours, but resolved itself.

  • OnaliEnrico Enrico Onali (@OnaliEnrico) reported

    @virginmedia @guardian Now they are again asking me questions, instead of allowing me to cancel the contract.