Virgin Media Outage Report in Gloucester District, Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gloucester District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gloucester District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Gloucester District, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Gloucester and Cheltenham.
| City | Problem Type | Report Time |
|---|---|---|
 Gloucester |
Wi-fi | |
| Gloucester |
Total Blackout | |
| Cheltenham |
||
| Gloucester |
TV | |
| Gloucester |
TV | |
| Gloucester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gloucester District, England
Latest outage, problems and issue reports in Gloucester District and nearby locations:
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booksbythewoods
(@booksbythewoods) reported
from
Cheltenham, England
@virginmedia Morning, it's still not working I'm afraid. Same situation as yesterday
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Ian Watson
(@WattsChelt) reported
from
Cheltenham, England
@virginmedia I should have recognised that is the number I’ve been calling. Other than an online test it just leads you around in circles. No further forward, no fix, just a little more cheesed off. Really disappointing.
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Cllr Liam Harries 🔶
(@liamharries) reported
from
Quedgeley, England
@vmbusinesshelp how can you claim to have a 24/7 fault support hotline if every time I call i either get cut off or after 5-10 mins of hold music I get a dial tone then silence? How can it be that VMBusiness has even worse customer service and reliability than residential?
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mitanshu
(@mitanshu) reported
from
Gloucestershire, England
@virginmedia poor broadband connection at the moment. Is there a known issue ?
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Chris B
(@Chopperb) reported
from
Stroud, England
Oooo so virgin sport has been acquired Seems to be the strategy of virgin. Virgin media might well be next but the airline will never be sold
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Joe Harper
(@joe_joeharper) reported
from
Cheltenham, England
@Ofcom you should really investigate how @virginmedia Von people into thinking they’re on a rolling contract and then hit you with a £200 charge when you try to cancel.
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Ray
(@RayWebpro04) reported
from
Gloucestershire, England
@virginmedia awful customer service for Virgin Mobile account holders, only online messaging and no one to talk too. And they don’t read the text, just keep palming you off!
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Cllr Liam Harries 🔶
(@liamharries) reported
from
Quedgeley, England
@vmbusinesshelp how can you claim to have a 24/7 fault support hotline if every time I call i either get cut off or after 5-10 mins of hold music I get a dial tone then silence? How can it be that @vmbusiness has even worse customer service and reliability than @virginmedia?
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The Mayflower
(@chunfkong) reported
from
Cheltenham, England
@virginmedia is there a problem in GL51 area, our WiFi & landline are totally down!
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Jamie
(@jamierudge) reported
from
Cheltenham, England
@virginmedia your V6 box is so unreliable! Random picture breakups, loss of signal, audio out of sync... Makes me want move to another provider! 😠
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N A T A L I E👼🏼
(@natsc0tt) reported
from
Cheltenham, England
@virginmedia bunch of absolute scammers. Paying £80 a month for nothing. Constantly using 4g on our phones as the internet is getting less than 1mb of internet, our home security is constantly off because of this. Phone gets put down when we call for help. Absolute joke.
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Ian Watson
(@WattsChelt) reported
from
Cheltenham, England
@virginmedia You asked me to keep you posted, I’ve had no response. It certainly appears to be a problem with the hub because the WiFi is not really performing well. I’ve got three TiVo boxes and a C6 + broadband and it seems no one cares. Quite poor.
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Ian Watson
(@WattsChelt) reported
from
Cheltenham, England
@virginmedia DC, I texted that message to them on Sunday as you requested, it’s now Wednesday. They have not responded. Do I have to stop paying to get some help? Please tell me what to do. #virgincomplaint
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N A T A L I E👼🏼
(@natsc0tt) reported
from
Cheltenham, England
Call me a Karen but lol imagine paying £80 a month to be getting 1mb of internet and you can barely contact them and when you do they hang up on you🥴 #virginmedia @virginmedia is a piece of utter **** and is a disgrace of a company😤
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Ian Watson
(@WattsChelt) reported
from
Cheltenham, England
@virginmedia Still no contact and TV’s still not providing all the services I’m paying for, do you have any customer service? #virgincomplaint
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Shôn Douglas
(@shon_douglas) reported
from
Cheltenham, England
@virginmedia Checked there...shows no known issues. Seems to have stabilised a bit on the last half an hour.
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Ian Watson
(@WattsChelt) reported
from
Brockworth, England
@virginmedia On the basis that I can’t get through to anyone in Virgin and the online help isn’t helping, will anyone respond to my Tweet of 15 hours ago?
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Dr Paul Atkinson
(@DrPaulAtkinson) reported
from
Cheltenham, England
@vmbusinesshelp @terrizmo @vmbusiness This was yesterday. Your faults team were unhelpful when I finally got through after nearly an hour on hold. The significant outage seems to be well known but not by the twitter team who still have an outage from June pinned to this account!!
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Ian Watson
(@WattsChelt) reported
from
Cheltenham, England
@virginmedia It’s now Thursday, I’ve waited as you said and no response from the text. No longer any response from you? At a loss, serious money handed over every month and zero service. #virgincomplaint
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Joe Harper
(@joe_joeharper) reported
from
Cheltenham, England
@virginmedia love lying about putting you on a rolling contract and then hitting you with a £200 pound cancellation fee when you try to cancel after you’re forced to move home. Nice work!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jim Taliadoros
(@smartspring70) reported
@BTGroup @virginmedia By can you help. Can you get our elderly mother re connected again within a few days. We cancelled to move to virgin but have big regrets. Still waiting for installation. Virgin installation team not turned up as agreed. Original engineer failed twice.
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Brian
(@TheFifthDoctor) reported
Quite possibly THE most unhelpful tech support person I’ve ever spoken to. Didn’t listen to anything I told him, just kept repeating the same thing and back to square 1 with our @virginmedia woes. Time to invoke the level of service clause in T&C’s and leave after 13 years 😡
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Ivan Chambers
(@AluzionzR6) reported
@StartersOrders @virginmedia Yeah, no idea what was going on. Almost immediately at 5am, the line just went to ****.
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Gregory Edwards
(@GME1982) reported
@gnomeheidi @virginmedia @virginmedia have always struggled with the premise of customer loyalty. You'd think with limited customer's they'd want to keep customers? #theydontknow #VirginMediaUK
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Jess
(@JessicaJHerring) reported
@virginmedia Please help. Everytime I speak to someone they agree to speak to my dad separately but yet when he calls they say they need to speak to me. I need access to that email ASAP. Please please please
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Lady of Good Taste
(@LadyOfGoodTaste) reported
@virginmedia Yes, well he said it was a problem in the area E18 he never used the word “outage”. But his whole attitude was totally rude and unprofessional- to be told to go and buy an Ethernet cable is not acceptable. It has been on today but very slow.
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Raj Rana Fund
(@RajRanaFund) reported
@virginmedia 2 complaints and 6 phone calls over the last 2 months to you and still no one has bothered to call me back? Overcharging me and your cs has been appaling! I want to cancel my contract!
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Jamie Perryman
(@jamieperryman) reported
@virginmedia need help! Ordered virgin phone and broadband on 13 Feb, have careline installed and rely on the internet for smart devices to help with dementia symptoms. I was given an install date of 13th March. Got text 7pm on 12th March saying delayed until 3rd April! Help!!
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Julie
(@julie_almond) reported
@virginmedia That is not free phone. Like I said cost me over £20 on my bill, 1 hr in a que and no help from overseas call agent
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Lady of Good Taste
(@LadyOfGoodTaste) reported
@virginmedia It is showing no known issues. So hopefully it has been rectified. Although still upset with the fault department’s attitude. You have been more helpful and concerned in this matter. Thank you.