Virgin Media Outage Report in Gloucester District, Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gloucester District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gloucester District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Gloucester District, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Cheltenham, Gloucester and Stroud.
| City | Problem Type | Report Time |
|---|---|---|
 Cheltenham |
Internet | |
| Gloucester |
Internet | |
| Gloucester |
Internet | |
| Gloucester |
Wi-fi | |
| Stroud |
Internet | |
| Stroud |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gloucester District, England
Latest outage, problems and issue reports in Gloucester District and nearby locations:
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Hammerdan
(@Hammerdan13) reported
from
Cheltenham, England
@virginmedia I am trying to cancel my contract, but you have sent me down a conversation with a computer. You are now in breach of our contract as you have failed to cancel it or listen to me upon my request. Your customer service is embarrassing!!
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Gareth Balmer
(@garethbalmer) reported
from
Gloucester District, England
@virginmedia how broken is the routing table this morning?
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Gareth Balmer
(@garethbalmer) reported
from
Gloucestershire, England
@virginmedia has someone been a bit fat-fingered and pushed out a firmware update or something in the Gloucester area? Few people are having issues with their boxes restarting - ours went with a big click of the HDD, which was a bit worrying!
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Matt
(@Duranium1991) reported
from
Gloucestershire, England
@virginmedia Hello. A new router was due to be delivered today as part of my upgrade to 1gb broadband. I never received a message from Yodel & didn't receive a delivery.
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Paul
(@paulhewlett1983) reported
from
Gloucestershire, England
@virginmedia I received my 360 remote today and the box will not update says migration is not possible! Help?
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Paul
(@paulhewlett1983) reported
from
Gloucestershire, England
@virginmedia I have received the 360 remote control after I upgraded and when I try and update the software as instructed I get that message! I have spoken to 4 different people, no one can fix it and they refuse to send out an engineer as the box is “working correctly” ! I Beg to differ
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Alex Bennett
(@AlexBennettUK) reported
from
Gloucestershire, England
Over 40 minutes (and waiting mainly on hold) for @skytv to sort out the fact I can’t download any content. I’m apparently a “Diamond Customer” as I’ve been with sky for about 20 years. Not for much longer. @virginmedia what offers do you have for disgruntled Sky customers?
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Paul
(@paulhewlett1983) reported
from
Gloucestershire, England
@virginmedia I received it about a week about in the post, you tell me? Surely you must know as it’s been released. The box is prompting me to upgrade as instructed on the Home Screen of the menu! But it does not work. Any help at this point is greatly appreciated
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Sarah Godfrey
(@Sarah_E_Godfrey) reported
from
Bishop's Cleeve, England
@virginmedia hi there, our hub 3 constantly has a red light on suggesting it’s overheating but it’s on the floor, uncovered, out of sunlight and not near anything else. Also have connection issues - have tried to fix using link but says I’m not at my address. I am. Thanks.
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Lord Lefty cultural attachè for Gloucestershire
(@the_fbpe) reported
from
Brockworth, England
@virginmedia I should very much like to speak to someone about this month's bill which is 30% bigger than normal, I have been a customer for a long time but now I'm not sure that the worsening service that I am receiving is worth it acc no,508459006,
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Richard
(@Gooner_Richard) reported
from
Gloucestershire, England
@kel14bt @WestBromEL Glad you got it sorted. I used to work for Virgin Media as an engineer. For it to take as long as it has, it will have been a network fault, which is much harder to solve than at the end user’s property (which I did). They could definitely communicate this better to customers.
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Richard
(@Gooner_Richard) reported
from
Gloucestershire, England
@virginmedia Hi, is there an issue with your online services at present? I don’t appear able to use Virgin TV Go. My TV and broadband services are both working fine.
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Michael Craggs
(@Mike_CBromford) reported
from
Tewkesbury, England
@virginmedia I’d appreciate a call please to discuss the lack of customer care from your teams when dealing with a family bereavement #noempathy
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Lord Lefty cultural attachè for Gloucestershire
(@the_fbpe) reported
from
Brockworth, England
@virginmedia The problem I'm having is that there is an awfully long wait to connect with a human, who seems to be speaking under water into a bucket, and it's a struggle to understand them, how do I connect to someone who is in the UK?
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Chris
(@Beardedwelsh) reported
from
Gloucestershire, England
Every day around this time by business Virgin Broadband goes down... 😩 Just why? @virginmedia #virginbroadbandissues
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Lord Lefty cultural attachè for Gloucestershire
(@the_fbpe) reported
from
Brockworth, England
@virginmedia 1. I never get to speak to someone who speaks English as their mother tongue, 2. Despite being a customer for a number of years and spending more than £100 a month, I have been hit with a late payment charge because I had a heart attack and was in hospital,
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Pippa 🇪🇺
(@pippameekings) reported
from
Gloucestershire, England
@virginmedia Problems in the GL14BG area, is this being looked into? TiVo keeps rebooting
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👍🙊Gill😂🎩
(@itsnickelflysk3) reported
from
Gloucester District, England
USELESS!! @virginmedia down around our area AGAIN! & apparently it's a widespread thing! As if we don't pay enough for the pleasure 🤬🤬
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David Lavery
(@DavLa2020) reported
from
Gloucestershire, England
@virginmedia is my V6 Tivo box fragged? Constant cycle between green warning screen and reboot...no answer from Web chat and will mot let me book Technician. HELP!
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👍🙊Gill😂🎩
(@itsnickelflysk3) reported
from
Gloucestershire, England
This problem with @virginmedia programmes screwing up had best be sorted before the Euros kick off in a bit.... Struggling to find something of worth to watch atm. Thank god not all channels aren't screwed 🤬😤🤬😤
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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凯特 - Cat Goscovitch
(@catgoscovitch) reported
@virginmedia I'd like you to confirm that my account has been closed rather than spamming me with automated calls. You're the only company I'm having problems with since I've moved.
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Josh Burnell
(@JoshBurnell1) reported
@BeeseyBristol @virginmedia @virginmedia are the WORST customer service I have ever received. Promised 2 call backs and received neither. Promised a call from a manager, did not receive this. Argumentative staff on the phone, accusing me of lying. Disgusting, cannot wait for our contract to end. Moving on
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Ceridwen Eccles
(@Teacherglitter) reported
Please retweet people to get the attention of virgin media. APPALLING service being providing.
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rawshrimps 🇬🇧🏴
(@rawshrimps) reported
@flowerlessearth do you ever like, do anything for fun? Pick up a football maybe? or is the pinnacle of entertainment quote tweeting people you don't ******* know you goddamn stupid piece of ****. Get on the phone with Virgin Media, tell them to cancel your contract and get a ******* life
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Ceridwen Eccles
(@Teacherglitter) reported
@virginmedia your agent just hung up on me as couldn’t halo and I asked to be put through to someone in authority who could help resolve my issue.
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Ceridwen Eccles
(@Teacherglitter) reported
Really unhappy with the service you are providing @virginmedia in relationship to an issue with my new hub 5 box. After two days & 3 phone calls (where I was assured it would work) I am still without internet and nothing is sorted. I can’t seem to get any help. Who can sort this!
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Keith O'Beaglaíoch
(@spanchie13) reported
@virginmedia I've contacted your "helpdesk" over the last 3 months, flagging that you're over billing me, raised a complaint and now you've suspended my account. #WiFi #billing #Switch @SkyUK @bt_uk
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obe
(@Dazzler2909) reported
@virginmedia I'll cancel my direct debit then sure I'll get a call I won't be paying this bill. So will defo let you know.
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obe
(@Dazzler2909) reported
@virginmedia I wont pay the penalties either! You offer a service that doesn't work and you expect me to pay any small claims court would have a field day. Will let you know when the call takes place also why is there no managers at Virgin to speak to can you get Mr Branson to call me?
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Josh Burnell
(@JoshBurnell1) reported
@BeeseyBristol @virginmedia Also don't bother raising a complaint, turns out no one calls you back when promised. Basically @virginmedia does not give a crap about their customers.