Virgin Media Outage Report in Gloucester, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Gloucester come from postal codes GL4, GL1 and GL2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gloucester, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gloucester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 01: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Gloucester, England
The most recent Virgin Media outage reports came from the following cities: Gloucester, Cheltenham and Stroud.
| City | Problem Type | Report Time |
|---|---|---|
 Gloucester |
Wi-fi | |
| Gloucester |
TV | |
| Cheltenham |
Internet | |
| Cheltenham |
Internet | |
| Gloucester |
Internet | |
| Gloucester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gloucester, England
Latest outage, problems and issue reports in Gloucester and nearby locations:
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Debbie Marks
(@DebbieMarksey) reported
from
Quedgeley, England
@virginmedia please could someone call me back, I have no tv, the person said they were checking something and didn’t come back! Extremely disappointing service, I want to speak to a manager
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mitanshu
(@mitanshu) reported
from
Gloucestershire, England
@_peeqi @virginmedia I am getting around 10% of advertised speed by @virginmedia over WiFi when sitting 3metres from router. Faults team REFUSE to look at WiFi issues. @virginmedia won't even acknowledge complaint sent via @resolvercouk around 2 weeks ago!
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Kate Sargent
(@kittiwakekate) reported
from
Cheltenham, England
@virginmedia fibre is down, ran tests on your site an all it says is turn it on.. it is.. its been turned on and off! #sort it out i have work to do!
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Tony
(@Tbb73Tony) reported
from
Cheltenham, England
@virginmedia crap service again in GL52 3ND. Cancelling ASAP
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Christina Young
(@christinay1958) reported
from
Gloucestershire, England
@virginmedia third time in 3 weeks all my services are down! So frustrating!
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Ashish Chakraborty
(@ashishchakrabor) reported
from
Cheltenham, England
@virginmedia despite of me paying my bill with debit card, I was made to be a liar by your account department. On my second call Athena listened to understand and kept me, whilst I was ready to cancel. Thanks Athena.
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Terry Hemmings
(@terry1hemmings) reported
from
Quedgeley, England
@CraigBrindley @virginmedia I’m sure it’s a trend mate, we had awful Broadband for nearly 6 months had to keep resetting. Again no known faults. But now seems fine.
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mitanshu
(@mitanshu) reported
from
Gloucestershire, England
@virginmedia @Ofcom Not sure what a customer can do if @virginmedia are openly misleading & refusing to acknowledge or respond to complaints. How can I get a refusal or deadlock letter from them if they will NOT respond at all. @OmbudServices @Ofcom @ASA_UK @MoneySavingExp @resolvercouk
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Ashish Chakraborty
(@ashishchakrabor) reported
from
Cheltenham, England
@virginmedia I cancelled my direct debit and the payment is not due for another two days, yet you blocked my daughters phone and she got no way of contacting me for lift back. #ofcome #virginmobile a customer for
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mitanshu
(@mitanshu) reported
from
Gloucestershire, England
@moizmehek @virginmedia I am getting 10 Mbps against advertised speed of 108 Mbps by @virginmedia Not sure if @ASA_UK and/or @Ofcom can help as @virginmedia refuse to handle faults of WiFi and can't leave penalty free unless handled by faults team.
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Rachel Carr
(@Rugbymadboxer) reported
from
Bishop's Cleeve, England
@virginmedia Hi I did check and there was nothing listed. Also checked the VM app which also stated that there were no known issues. The loss of intermittent connectivity is also an issue but I understand that this is the problem with a Hub 3.
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James Masters
(@Jamesmapendo) reported
from
Cheltenham, England
@virginmedia called virgin to discuss my existing deal, could hardly understand him, was put on hold for a long time without explanation and he came back with a better deal but again was very hard to understand. Terrible service, looking around.
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Emma Watson
(@CharmedWatson83) reported
from
Longford, England
@virginmedia Media, problems still hasn’t been resolved
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Emma Hall
(@hall_ejh1974) reported
from
Cheltenham, England
@virginmedia So fed up with you. Can’t wait for our relationship to be over. Counting down the months.
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Tony
(@Tbb73Tony) reported
from
Cheltenham, England
@virginmedia gone again . What a useless bunch you are. Give me the service I’m paying you idiots for.
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myles
(@myleshennessey) reported
from
Cheltenham, England
virgin media need to sort their shitty wifi out, fam pays top dollar for this shit only for me to have a 4 second convo with my gf before it ends the call
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gaetan
(@GQuinson) reported
from
Cheltenham, England
@virginmedia @virginmedia how come from 350mb down to 65mb last two day any issue in the area
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che_Gaston
(@che_Gaston) reported
from
Gloucestershire, England
@virginmedia down again! #ShameOnYou
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Tony
(@Tbb73Tony) reported
from
Cheltenham, England
@virginmedia internet down yet again can you please sort this out as it happens on a regular basis and you should be paying us when you do not provide the service we are paying for
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Tony
(@Tbb73Tony) reported
from
Cheltenham, England
@virginmedia still crap service. It comes and goes not constant so annoying
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James
(@jameswb21) reported
@dw280477 @BohuntWorthing @virginmedia Must be a worthing thing, mine went down too!
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lauren
(@laurenmidsy) reported
@virginmedia Yes!!! For months and months and months. I get nowhere. Nowhere will help me to my satisfaction. All they say is they can’t help me until they’ve fixed the issue. There is never an engineer in my road where I understand the problem is.
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D
(@Dom_Founded) reported
@virginmedia There’s no known issues and I’ve already ran a test on my line several times. Can’t call customer service as I keep getting cut off.
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Arunkumar Sethuraman
(@arunsethu) reported
@virginmedia Yes it was. An engineer visit was booked for yesterday between 12 and 4 only to be called by the engineer at 12.03 to say he isn’t coming as he knows what the issue is. He says my area cabinet hasn’t been upgraded yet to handle 1Gbps speed and will be done in a months time....
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Mike Gowers
(@mikegowa) reported
@virginmedia is anyone working in customer service? No answer from callls and emails... wifi is shocking and needs fixing now!!!!
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lisa hawkins
(@rainbowscout250) reported
@virginmedia why am I on my 4th engineer and spending hours on the phone to your incompetent call centre staff who won't acknowledge there is a problem with your equipment in the street and don't bother phoning me back or answering any of my complaints?
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Dudders
(@DORIGHT1011) reported
@virginmedia With respect, I’ve made the complaint & you should be chasing me. I’ve tried calling many times & waited over an hour. It’s not acceptable. You also mention you can email me, so do so please.
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Marybeth Herron
(@MarybethHerron) reported
@virginmedia This was resolved this morning by going through your complaints department. You shouldn't advise people their only option is to write in. Clearly there was a quicker way to resolve this but your cancellations team are far too rigid which leads to poor customer experience.
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John Naylor
(@JohnNay02908827) reported
@GBNews24_7 I hope this gets noticed. I was really looking forward to watching GB News but there are hurdles! Where I live, Freeview has 16 channels, Virgin Media are miles away and I'll never subscribe to Sky. I do have Freesat though. Any chance of launching on that platform?
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craig nagle
(@Nagcra) reported
@virginmedia Good morning, I contacted the team by text, the intelligent WiFi pods are out of stock. They have added me to a list so I will receive email when back in stock to order. Thanks for your help 👍🏻