Virgin Media Outage in Gloucester, England

@virginmedia awful customer service for Virgin Mobile account holders, only online messaging and no one to talk too. And they don’t read the text, just keep palming you off!

@virginmedia bunch of absolute scammers. Paying £80 a month for nothing. Constantly using 4g on our phones as the internet is getting less than 1mb of internet, our home security is constantly off because of this. Phone gets put down when we call for help. Absolute joke.

@virginmedia You asked me to keep you posted, I’ve had no response. It certainly appears to be a problem with the hub because the WiFi is not really performing well. I’ve got three TiVo boxes and a C6 + broadband and it seems no one cares. Quite poor.

@virginmedia I should have recognised that is the number I’ve been calling. Other than an online test it just leads you around in circles. No further forward, no fix, just a little more cheesed off. Really disappointing.

@virginmedia On the basis that I can’t get through to anyone in Virgin and the online help isn’t helping, will anyone respond to my Tweet of 15 hours ago?

@vmbusinesshelp @terrizmo @vmbusiness This was yesterday. Your faults team were unhelpful when I finally got through after nearly an hour on hold. The significant outage seems to be well known but not by the twitter team who still have an outage from June pinned to this account!!

@virginmedia Checked there...shows no known issues. Seems to have stabilised a bit on the last half an hour.

@virginmedia your V6 box is so unreliable! Random picture breakups, loss of signal, audio out of sync... Makes me want move to another provider! 😠

@Ofcom you should really investigate how @virginmedia Von people into thinking they’re on a rolling contract and then hit you with a £200 charge when you try to cancel.

@virginmedia love lying about putting you on a rolling contract and then hitting you with a £200 pound cancellation fee when you try to cancel after you’re forced to move home. Nice work!

Oooo so virgin sport has been acquired Seems to be the strategy of virgin. Virgin media might well be next but the airline will never be sold

@vmbusinesshelp how can you claim to have a 24/7 fault support hotline if every time I call i either get cut off or after 5-10 mins of hold music I get a dial tone then silence? How can it be that @vmbusiness has even worse customer service and reliability than @virginmedia?

@vmbusinesshelp how can you claim to have a 24/7 fault support hotline if every time I call i either get cut off or after 5-10 mins of hold music I get a dial tone then silence? How can it be that VMBusiness has even worse customer service and reliability than residential?

@virginmedia poor broadband connection at the moment. Is there a known issue ?

@virginmedia Hi there, I don't have internet or phone line working where I live? Any issues In the GL52 8JP area? Thanks Luis

@virginmedia Came back on today....after nearly 1.5 days when outage only said for 3 hours....not impressed

I’m with @virginmedia mobile and getting a lot of harassing calls amongst others from @HMRCgovuk telling me unless I press 1 a warrant will be issued for my arrest. Is anyone else getting these calls or is it just me or my network?

@virginmedia I got given a number and it was a automated service, haven't actually spoke over the phone to anyone. Only on here

@virginmedia Not good. Only 2 devices that connect in the house are PlayStations. Nothing else will connect. Says 'connected with problems' on my fire stick

@virginmedia Don't ask me to check service status. Don't ask me to reset your router. Don't ask me to ring that number to speak to a computer and don't send me a link to 'tell' me whats wrong with the Internet

@virginmedia unfortunately still down , spoken to no one

@virginmedia My internet is down. I call. A bot tells me it needs reset and sends signal, informing allow 10 min to complete. 1/2 later still down. Call again. Bot says “I see you’ve called before. If you are still experiencing difficulty please go on line at...

@virginmedia Internet down again? Any chance you can get a service you charge over the odds for? You lot make sky Internet look good

@virgin media Having a nightmare trying to get to speak to someone in customer services to fix our WiFi issues. After months looks like we’ll be moving elsewhere. #whymakeitdifficult!

@virginmedia No progress, I still have to summon up the energy to try calling again. Is there a customer benefit in keeping you posted? If not, I won’t bother.

@Fireytoad @katerussell depends if ya get Scotland or India lol but yea not had problems with Virgin Media

@virginmedia My mother in Law has spent all day with no TV service as she has been unable to get through to you to report the fault. Come on Virgin your better@than this. It’s hardly #stayconnected

@virginmedia We have outages several times a week now. Trying to work from home, this is unacceptable. Why has this suddenly started to occur so frequently? One more outage this week and I'm not paying my next bill. DD cancelled, you are now on performance related pay.

Reset my Router for the sixth time today to try and get even a slither of download working wow @virginmedia @VirginMediaNews I’m so glad I pay nearly £100 for **** all which has been going on for about 6 months now and don’t give me the bs customer service No just fix ur service

@virginmedia My mother in Law has spent all day with no TV service as she has been unable@to get through to you to report the fault. Come on Virgin your better@than this. It’s hardly #stayconnectef