Virgin Media outages and service status in Gloucester, England

Problems in the last 24 hours in Gloucester, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gloucester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gloucester, England

The most recent Virgin Media outage reports came from the following cities: Cheltenham, and Gloucester.

City	Problem Type	Report Time
Cheltenham	Wi-fi	8 days ago
Gloucester	Wi-fi	9 days ago
Gloucester	TV	12 days ago
Gloucester	Internet	12 days ago
Gloucester	TV	12 days ago
Gloucester	TV	12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Gloucester, England

Latest outage, problems and issue reports in Gloucester and nearby locations:

• 
  James Lawlor (@TheJamesLawlor) reported 31 seconds ago from Brockworth, England

  @virginmedia Yes that was one of the first things I done, no problems apparently

• 
  James Lawlor (@TheJamesLawlor) reported 2 minutes ago from Brockworth, England

  @virginmedia Not good. Only 2 devices that connect in the house are PlayStations. Nothing else will connect. Says 'connected with problems' on my fire stick

• 
  David Lavery (@DavLa2020) reported 8 minutes ago from Gloucestershire, England

  @virginmedia is my V6 Tivo box fragged? Constant cycle between green warning screen and reboot...no answer from Web chat and will mot let me book Technician. HELP!

• 
  Eve (@rock_chick72) reported 10 minutes ago from Gloucestershire, England

  @virginmedia your live bot is utter rubbish!! Round and round in circles then directs me to 150 each time. My broadband had been crap for months now. Almost useless working from home. I want someone to call me. Not the other way round.

• 
  Neil Richardson (@ricoedd) reported 21 minutes ago from Cheltenham, England

  Virgin media broadband down again!!! #virginmedia. Need to move to other provider.

• 
  Richard Kean (@richkean) reported 23 minutes ago from Cheltenham, England

  @virginmedia I have tried to cancel as you are not at my new build and your staff have hung up on me 4 times. @BBCWatchdog please help me. I’ve heard virgin are difficult to get away from.

• 
  N A T A L I E👼🏼 (@natsc0tt) reported 29 minutes ago from Cheltenham, England

  Call me a Karen but lol imagine paying £80 a month to be getting 1mb of internet and you can barely contact them and when you do they hang up on you🥴 #virginmedia @virginmedia is a piece of utter **** and is a disgrace of a company😤

• 
  David Crebbin (@outtheratrace49) reported 30 minutes ago from Cheltenham, England

  I’m with @virginmedia mobile and getting a lot of harassing calls amongst others from @HMRCgovuk telling me unless I press 1 a warrant will be issued for my arrest. Is anyone else getting these calls or is it just me or my network?

• 
  N A T A L I E👼🏼 (@natsc0tt) reported 36 minutes ago from Cheltenham, England

  @virginmedia bunch of absolute scammers. Paying £80 a month for nothing. Constantly using 4g on our phones as the internet is getting less than 1mb of internet, our home security is constantly off because of this. Phone gets put down when we call for help. Absolute joke.

• 
  Dave.C 🏴‍☠️#FBPE #Rejoin (@Davinci9999C) reported 45 minutes ago from Cheltenham, England

  @virginmedia More.. every time.she.calls she has to explain it over and over. No one seems capable of recording the issue and passing it to someone who can sort it out. It is stopping her access her social media as the email if linked. Cannot see incoming Bill's etc.

• 
  James Lawlor (@TheJamesLawlor) reported 47 minutes ago from Brockworth, England

  @virginmedia Don't ask me to check service status. Don't ask me to reset your router. Don't ask me to ring that number to speak to a computer and don't send me a link to 'tell' me whats wrong with the Internet

• 
  Michael Craggs (@Mike_CBromford) reported 51 minutes ago from Tewkesbury, England

  @virginmedia I’d appreciate a call please to discuss the lack of customer care from your teams when dealing with a family bereavement #noempathy

• 
  Andy Gent (@andygent) reported 52 minutes ago from Gloucestershire, England

  @virginmedia No, none at all, your service status has no known issues in the area. She has been on live chat with one of your colleagues and an engineer visit has been organised. Very frustrating as she is working from home

• 
  Colette Etheridge (@Lettie73) reported 53 minutes ago from Quedgeley, England

  @virginmedia please can you provide the correct contact details for making a complaint.

• 
  Sarah Kemmett 🧜‍♀️🥂🦄 (@sarahk0905) reported 55 minutes ago from Gloucestershire, England

  Hi @virginmedia I need some help please. My parents internet has gone down, customer services say they need a replacement hub taking up to 7 days to arrive. My mother is disabled and my dad is her carer, both isolating. How can we get the hub delivered quicker pls?

• 
  Richard Goddard (@BlueMoonMod) reported 55 minutes ago from Brockworth, England

  If Virgin Media gave as much attention to customers when they have real problems, gave you a service , paid money back that would be great .But no, they just plague the life out of you regarding a TiVo box collection. I have confirmed already @virginmedia #virginmedia

• 
  Cllr Liam Harries 🔶 (@liamharries) reported 55 minutes ago from Quedgeley, England

  @vmbusinesshelp how can you claim to have a 24/7 fault support hotline if every time I call i either get cut off or after 5-10 mins of hold music I get a dial tone then silence? How can it be that VMBusiness has even worse customer service and reliability than residential?

• 
  claire pearce (@claire_pearce) reported 55 minutes ago from Minchinhampton, England

  I will never ever buy @virginmedia I will never ever fly with @VirginAtlantic ever again, @richardbranson you complete and utter bastard.

• 
  Jon Bassett (@twisterssister) reported 56 minutes ago from Gloucestershire, England

  @virginmedia I am having issues sending emails, I can receive them but there is an issue with the smtp server, says my user name or password don’t match but I have checked them and can access web email, who can help me

• 
  Chris B (@Chopperb) reported 57 minutes ago from Stroud, England

  Oooo so virgin sport has been acquired Seems to be the strategy of virgin. Virgin media might well be next but the airline will never be sold

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cal (@CNeto97) reported 1 minute ago

  @virginmedia need help M217NS , WiFi down, landline down no way to call keeps disconnecting me on call and your team can’t hear me need to sort this asap

• 
  John James (@_kimosabe_) reported 1 minute ago

  @virginmedia very disappointed with customer service can anyone help me fine out how to contact the CEO many thanks

• 
  HTL83 (@HTL832) reported 4 minutes ago

  @virginmedia can someone for the life of me help me out with this linked Virgin & 02 apps, can’t sign into my Virgin app, as my Virgin and 02 are u der two different emails. So tried merging them 3 times now! And still no joy!! can’t log into my Virgin at all! I’m so frustrated

• 
  M U (@Shef1212) reported 4 minutes ago

  @virginmedia no internet, but I need to wait 5 days for engineer! You say you invest millions and increase prices. Been with you since 2010. Why is it so difficult to log a complaint on the phone too? Shocking & ridiculous service. My contract is due in 2 months.

• 
  idontlikepeas (@Wrossy) reported 4 minutes ago

  @virginmedia seriously what is wrong with your internet? Every single day there is some issue with the internet in my house!! Yet you are taking money from us monthly for a service that has daily issues. Utter joke!!!!

• 
  One day you'll see the truth (@therealsambo121) reported 5 minutes ago

  @virginmedia been completely ignored over my concern yet again! Amazing customer service not

• 
  Ashley Reade (@AshReade) reported 8 minutes ago

  @virginmedia You’ve left a vulnerable customer isolated despite a written promise of service until May 2nd. Your staff ADMITTED the error at 13:45 today but a manager just hung up on me. Absolute disgrace. Turn my lifeline service back on now. #VirginMedia #Ofcom

• 
  Pablo (@pyrcroft) reported 8 minutes ago

  @virginmedia @Ofcom, why doesn't ofcom do anything about the extremely bad service at Virgin Media?, several phone calls, at least 10hours, messages on here, and STILL they are unable to resolve access to my account!!!!!!!!

• 
  GlenEagle. Better society now for disabled. (@BurnheadMax) reported 13 minutes ago

  @virginmedia The fact you've taken money when you shouldn't have and then wonder why your bill wasn't paid is called 'basic business'. If you compound your error by not allowing people to sign in, chances of resolution diminish. It's not rocket science.

• 
  Joshy R 🌒 (@JJRussell95) reported 15 minutes ago

  @virginmedia don’t care about about their vulnerable customers and their Customer service are useless Robots reading off a script @VirginMedia_TV