Virgin Media Outage in Sale, Trafford, England

@lilacjennie @virginmedia Totally agree. Been with them for years and treat customers really bad.they only care about the money. See how they get on when I cancel my direct debit. Bet they will soon be on the phone trying to get payment

@virginmedia unhappy I have to wait until next Thursday for someone to come fix 2 of my 3 tv boxes because of the outage they had on Thursday just gone. Customer service is not very good and nobody seems to listen given the amount of calls I made to them . Not happy

@virginmedia @stewartbowie4 I'm afraid this is the new Virgin. Absolutely shocking customer service. I've been lied to and have numerous complaints in at the moment

@virginmedia I've had someone else helping me on the post and the upstream/downstream/networklog is showing a very noisy line. The BQM looks really bad.

In 10+ yrs of having #virginmedia this is only second time TV service has been down. The broadband meanwhile is up n down like a dog at the fair

Its been a pain in the *** with broadband down all day working from home. But now no Joy of Painting with Bob Ross! It's not the despair that gets me down, it's the hope #virginmedia

@virginmedia No use whatsoever I'm afraid. @virginmedia connection still completely unusable. Virgin contact number still not working. How am I supposed to get this sorted??

@virginmedia @stewartbowie4 Last update on the link you provided nearly 3 hours ago, communication with customers is woeful. Is there any sort of estimate to fix?

@virginmedia trust the whole of virgin to be down when all the Harry Potter films are on 🙃

@virginmedia Still the same issue had another text update to say all fixed but it's not still nothing #notimpressed

@virginmedia My tv has been down since 11am this morning come. On get it sorted or I won't be paying all my bill

@virginmedia your service is crap 💩 internet down, tv down trying to work! You should pay for my McDonald’s as it’s the only place I can get on line to work.

Hi @O2 I’m both a virgin media customer and have a pay monthly sim with O2 and i am struggling to sign up to Volt! Help!

@virginmedia hi getting error code in my area of v53 & can’t get online to your webpage to check, nor can I get through on phone. What is happening to my TV service?

Anyone else having major problems with @virginmedia this morning?? Upgraded to the 1gig and it's been a lot worse than the 350mb package so far.. 🤦

@virginmedia Yep shows outrage and estimated fix time which varies then text and email to say fixed but still nothing had 15 messages to say fixed one a few seconds ago but it's not and still showing outrage on the app hard to check this when no services very disappointed with the service

@virginmedia is there an issue on your side with no subtitles on any #skymovie channels? Been like this for a few days now 😭

@virginmedia That's not my query. It's the ridiculous scripted reply by letter to my complaint. Going to ombudsman as that is not how you handle a complaint. Sky will have a new customer when my contract is up!

@virginmedia I did that. Got written reply yesterday. Absolutely disgrace. It's like you never read my complaint. Told me to ring you to sort it. I want to find out who lied to me about getting 5g

@v @virginmedia Internet issue has been open since August and it’s been a comedy of errors. Several engineers have been round each setting off a chain of farcical call-outs. Clowns! Each time I get sent a survey that is designed to get the feedback they want. Not good enough!

@virginmedia I take it there's a broadband problem aswell

@virginmedia your service is down again!

@virginmedia @mogwaiboy16 Will this include new gig1 customers that currently have the hub 4 and doesn’t support 1gb speeds? Just thought I’d check before cancelling since being overcharged and not getting anywhere with your customer service.

@virginmedia I also need to raise that last year I signed up to you and you were unable to install broadband for me so you compensated me, it was something like £200 total and I got an email saying you would send a cheque to me but I never received it??

Internet down in IG3 area @virginmedia? Internet hasn’t been working for the past few hours.

@virginmedia We still don't have Internet or phone. Have checked cables and reset several times. I've tried to follow the link for issues in our area, but it just goes to the Twitter page on your website. Also tried status page, but just says to book an engineer.

@virginmedia Will there be any compensation for the people effected with the outage that lasted 3 days (tv)

@virginmedia why is it asking me to subscribe to catch up on programs as I pay the for them already!!!! Not happy been a customer for over 20 years will be phoning up sky Monday

@virginmedia why is my virgin media down again twice in 2 days

@virginmedia if u had put as much energy into informing me my contract had ended, that ur staff have since I cancelled my contract, I may still be a customer. Shame #OFCOM cant ask u to not harrass customers to stay, like they asked u to give 30 days notice to them. #RantOver