Virgin Media Outage Report in Sale, Trafford, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sale come from postal codes M33.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sale, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Sale, Trafford, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Oldham, Warrington, Macclesfield, Rochdale, Bolton, Sale, Bury, Salford, Wilmslow, Altrincham and Stockport.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Wi-fi | |
| Manchester |
Total Blackout | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Phone | |
| Oldham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sale, England
Latest outage, problems and issue reports in Sale and nearby locations:
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LaraB
(@Lara__1302) reported
from
Abram, England
@virginmedia It’s for mine and my daughters mobile. Been going on now for 2 days. Can’t make or receive calls. Been into Virgin store today and they gave me a new sim. But couldn’t help with checking to see if there were issues in my area.
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mike lynch
(@mikelynch7) reported
from
Middleton, England
@virginmedia It was my partner who tried calling. She eventually got through but received no help at all. We’ve emailed Tom Mockeridge tonight so hopefully this will go through the executive complaints process
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Greg R
(@juiceterry87) reported
from
Oldham, England
@virginmedia @wendyjhunter It should be free anyway, if you're promising a service you're responsible for fixing any fault with it
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Lorraine Ayrton
(@lorraineayrton) reported
from
Bolton, England
@virginmedia I have tried EVERYTHING to speak to a human however the automated rubbish doesn’t let me get there. It just tells me there is a problem that you are trying to fix. Clearly I am aware there is a problem and has been for sometime I have done all usual diagnostics my end
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James Marshall
(@jameze1992) reported
from
Oldham, England
Good grief.. First experience with @virginmedia was like pulling teeth. They'll need to sort their customer service out FAST before other providers catch up with speed 😂😂
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Pretty ironic when the @virginmedia Service Status page doesn’t work.
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Shaun
(@shaunbentley) reported
from
Salford, England
@virginmedia Take this morning for example. You could have checked on previous interactions. But because you couldn’t be bothered, I’ve had to explain again. So. Take that as another example of how poor both your customer service team are and you, individually..
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Lorraine Ayrton
(@lorraineayrton) reported
from
Bolton, England
@virginmedia OK I am getting mad 🤬🤬🤬 This has been my problem I CANNOT GET THROUGH TO A HUMAN BEING. Everything is automated. When I try to call it goes round the houses and then the call drops. #lostacustomer #igiveup
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Sarah Owens
(@sazzlepants76) reported
from
Salford, England
@virginmedia 5 sets of staff been to my property now (my broadband install date is today). 30 mins waiting on the phone and still no resolution. Now my pavements being dug up! I’ve lost faith already 🙈
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mike lynch
(@mikelynch7) reported
from
Oldham, England
@virginmedia presenting barriers to cancelling after contract has expired! Appropriate notice provided. On hold for 40 minutes to get through told to call back! Barriers to cancelling, especially where a customer could be financially vulnerable is wrong! Great business practices
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Shaun
(@shaunbentley) reported
from
Atherton, England
@virginmedia Still on the phone. Just found out the eng that was supposed to come today to fixed the frayed cables outside was a no show. Also all my smart lights have stopped working meaning the local network (not broadband) has gone down. Finally you’ve agreed to issue a deadlock letter.
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Wendy Sinclair RN
(@wlasinclair) reported
from
Hindley, England
@virginmedia Yes I’ve tried a few times but I keep getting cut off when they don’t know how to deal with the query. I’ll keep trying and maybe someone will be able help!! Thank you 🙏
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Lorraine Ayrton
(@lorraineayrton) reported
from
Bolton, England
@blackheartorch @virginmedia 🤬🤬🤬🤬🤬🤬🤬 is all I have to say right now. Just want to talk to a human and not deal with an automated service x
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Lorraine Ayrton
(@lorraineayrton) reported
from
Bolton, England
Dear @virginmedia I don’t want an automated response, I want a solution. I have had intermittent internet access for 4 WEEKS and have had ENOUGH. I want to speak to a human being, can I have a number to complain to please #crapservice
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia So it looks like the router resetting was the start of a bigger issue. Router appears to be having issues again. Your diag service thinks the router is switched off but it certainly isn’t.
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Lorraine Ayrton
(@lorraineayrton) reported
from
Bolton, England
@virginmedia Estimated fix time, it’s been going on for 4+ weeks and yes that is the number I am calling. It reset everything and did tests and currently running HOWEVER the next drop will be 5pmish as per the norm. It last went off at 14:53. I need a human being & cant speak to one
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LaraB
(@Lara__1302) reported
from
Abram, England
@virginmedia I haven’t but now that I have a link I will try that. Fingers crossed they will be able to resolve the issue
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John Grimshaw
(@LeanintoDesign) reported
from
Oldham, England
@fittdr @virginmedia I'm hearing good things about @Plusnet on the customer service side, but it's the TiVo I'd miss, we are seriously considering @NOWTV broadband and TV as we already use them for sky movies but need to investigate if we (the wife) can watch @emmerdale and @LoveIsland 🤣🤣
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia So service resumed around 3pm with an email confirming it. In the last 5/10 mins the wireless connection keeps disappearing off. It’ll return for a second or two, then drop again. Unsurprisingly your status checker says there isn’t an issue despite there clearly being one.
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BrightLightGames
(@BrightLitegames) reported
from
Sale, England
@virginmedia Incident report, sorted now, 3 hours later. A mornings work lost.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nicola Fish 💙
(@Nicolanoodle) reported
@virginmedia Just rang this number and there are no issues in my area. So just us......
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12th man footy
(@12thmanstjohns) reported
@virginmedia U replied last time I tweeted then eventually said u can’t help at your end as you don’t have access to people’s accounts .you gave me a phone number to ring which was obsolete .
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Jonathan Cook
(@JonSEO) reported
@mrspenceresq @virginmedia When Virgin Broadband is working it’s very good but from my experience with them if you get a fault it’s a complete nightmare trying to get them to fix it. For that reason I wouldn’t go back to them. Had been a customer for over 10 years!
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Stacey Craft
(@StaceyJane_xx) reported
@virginmedia No one can help then, maybe this is something I should take to the media instead.
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Dave
(@DurzoBlades) reported
@virginmedia Well. After each visit, the net would work without issue for that day then the next day it would be back to being an issue, I had to reset my router 6 times yesterday, day before that I pin reset it 2 times and normal reset it 4 times and it hasn't worked at all.
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James Marriott
(@JamesMarriott) reported
@virginmedia I’m waiting on a new cable arriving to see if that resolved the problem. So, no, not yet
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Chris Shearwood
(@ChrisShearwood) reported
@virginmedia No not yet. Just needing to cancel as have moved to a new property without virgin media access and I’m out of contract now.
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Chelsey
(@DigitalDoodler) reported
@virginmedia Yes :( We have lost our 5g signal and 2g is slower than ever and drops out intermittently. I waited 1h20 on my final call last night (out of 7 attempts) to be cut off because you'd shut!
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Andy Roo Craig
(@andyroocraig) reported
@havefuncreating @virginmedia I think I need better boosters. The problem is largely from my front room downstairs to my home office upstairs. If anyone can suggest boosters that work better than the ones @virginmedia provide, that would be helpful and I'd happily spend the money! ;-)
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Greig MacBride
(@Greig_M) reported
@virginmedia Hi, I have no service would be to put it boldly - 2 accounts migrating into 1 account but both accounts disconnected and left with no Internet, cannot speak to anyone to understand how Internet will be restored at property - we were assured when completing no loss of service