Virgin Media Outage Report in Urmston, Trafford, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Urmston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Urmston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Urmston, Trafford, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Manchester, Warrington, Oldham, Salford, Bury, Rochdale, Wigan, Stockport, Altrincham, Wilmslow, Sale, Macclesfield and Leigh.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton |
||
| Manchester |
Internet | |
| Warrington |
Internet | |
| Bolton |
Internet | |
| Manchester |
Internet | |
| Bolton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Urmston, England
Latest outage, problems and issue reports in Urmston and nearby locations:
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Oggy The Ghost
(@OggyGhost) reported
from
Stockport, England
@virginmedia what the F is going on again with the bloody broadband 4 days after the last time it went down so much for a stable reliable service 😡😡😡
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Amanda
(@Amandaajxx) reported
from
Westhoughton, England
Everyone in westhoughton hasn’t had any service for a week now! @virginmedia I want compensation 😤😤😤😤
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
Really frustrated with @virginmedia customer service - or lack of customer service can’t give us the correct information, 4 calls and been put on hold for 13 minutes with out being told why - @SkyUK are you any better might give you a call
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia We are talking to them and not to be disrespectful but they are clueless. All you care about is getting the contract signed then tough for the future - it is a shocking way to do business and I work in sales and would get sacked for the way to treat existing clients
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Jon Samuel
(@djleumas) reported
from
Urmston, England
@virginmedia shockingly bad customer service for the last 3 days trying to sort an issue with 2 different orders and being told for 2 of those days that we don’t exist. Now means we have missed out on the deal we really wanted. Please can our issue be sorted.
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John Grimshaw
(@LeanintoDesign) reported
from
Oldham, England
@virginmedia It's far too late for that, after getting no help from your team on 3 separate calls @Apple stepped in on call 2, found your APN settings for us and we sorted it out for you. You owe them a high 5 and a hug, and a training session for your customer service team.
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Jayne Brindley
(@dizzys_girl) reported
from
Stockport, England
@virginmedia called to obtain a new router for broadband, 12 mins to get to speak to a human then placed me on hold & never comes back. Ring back again & get told I will be charged, request to speak to a manager who when I say I will go elsewhere, asks me to hold then cuts me off
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Phillip Columbine
(@philcolli72) reported
from
Salford, England
@virginmedia absolutely ******* terrible service. Contract ran out. Customer service agents are not helpful in the slightest. Saving nearly £50 with sky. And when u don’t turn up to take out the boxes u actually have the nerve to ask me to post them back to you. #whataloadofshit
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia your customer service borders on awful all morning trying to sort tv packages out and still none the wiser
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Yoni Weisberg
(@yoniweisberg) reported
from
Urmston, England
@SamMcGuire90 @GraemeKelly1 @virginmedia @SkyUK Never had any issues with Virgin media, but I do run it as a modem and use Google WiFi around the house.
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Ash Kapriyelov 🎮🦄🌈
(@ash_kaprielov) reported
from
Salford, England
@virginmedia I was on hold for over 45 mins just now. Had to hang up.
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia I will certainly do this sorry but absolutely shocking customer service strongly thinking about moving now
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ponddonkey
(@ponddonkey) reported
from
Ashton-under-Lyne, England
@virginmedia this is terrible service. If it's not tv it's the internet that goes down. This is the last straw. You have lost a customer.
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John Grimshaw
(@LeanintoDesign) reported
from
Oldham, England
@virginmedia today your customer service team delivered terrible service to us in comparison @Apple were top notch and told us what was wrong and what @virginmedia had to do to fix the problem. When I explained this they hung up on me. 3 times today. #shitservice
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John Grimshaw
(@LeanintoDesign) reported
from
Oldham, England
@virginmedia It was for an iPad and was a straight swap for an old virgin SIM, your customer service didn't understand that it wasn't a phone I was using. Apple knew within seconds what the issue was, I told your team and they said they were lying and I didn't know what I was talking about 🙄
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Katie Ross
(@katierosss) reported
from
Oldham, England
@virginmedia is really *************** atm; internet doesn’t work half the time, channels going offline, half the features offline. Paying stupid amounts for what, ugh 🙄
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Ana Stewart
(@withloveanax) reported
from
Sale, England
@virginmedia is the absolute worst! Still no call from a supervisor regarding the mess their engineers made on my property and no compenstation given, 4 weeks later still waiting... say no to virgin media guys
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Oggy The Ghost
(@OggyGhost) reported
from
Stockport, England
@virginmedia Yes no it’s not listed reset box and checked connections and still down
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Cillas Fitness
(@CILLAS_fitness) reported
from
Stockport, England
@virginmedia very disappointed, I’ve phoned twice, been on hold 15 mins then 10 mins, I just want to cancel, and I can’t, you’ve put my bill up to £53.50 from £36 I’m not happy at all contact me ASAP please
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Amanda
(@Amandaajxx) reported
from
Westhoughton, England
@emmerrr_triciaa @virginmedia Everyone in my area has the same problem 😠
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dawn Lewis
(@inglesd) reported
@virginmedia I made a complaint in January as I was unable to get through to speak to someone to cancel my broadband. This hasn't been done, I raised another complaint and still no resolution. I have a bull accruing for £160.50 that is going to have an adverse effect on my credit rating.
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Cxllxm
(@Cxllxm77) reported
@virginmedia wtf is wrong with ur servers cant even connect to my xbox but can connect to everything else an my xbox is sayin upnp issues and connects for a bit then disconnects and ive already spoke to xbox and they have said its not them
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Luke Moss
(@MossyLj) reported
@virginmedia I’ve called and spoken to the team numerous times and was told that an engineer was working on a fault but have been given numerous estimated fix times and now in my 4th week of this being an issue
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Emma Tobin
(@Emma__Tobin) reported
@virginmedia Hi no problem, our internet came back on early hours of Saturday morning however is down again today! In the KY11 region.
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Jim Bestall
(@JimBestall) reported
@virginmedia - I have tried several times to make a complaint and the customer agents I have spoken with just ignore it and transfer me to another department putting me back in the queue. 5 hours in total now. Resolve this now or lose my business
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thesiew
(@thesiew1) reported
@virginmedia 72 hours and NO BROADBAND still. Please please can someone help me. I am free lance working from home and can’t afford not to be able to work. Please can you tell me how to escalate this and make a complaint at the highest level
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Maisie Johnson
(@MaisieJohnso) reported
from
Nottinghamshire, England
@virginmedia how do I find out or report if there’s a problem with the internet in my area.
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Adrian (Adi) Langley
(@adilangley) reported
@virginmedia A refund of money that was taken from me for 3 months last year that has never been refunded
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Peter Mc Daid
(@PeterMcDaidWine) reported
@virginmedia So when I call it apologises for no service in my postal code but even if Virgin knows it's out - I have to register the outage? And if I didn't register on my first call, end up just inside '48 hours' - a 'loophole' means no compensation? Great. Excellent service.
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Annemarie
(@Annemar08135676) reported
@virginmedia very disappointed with the service I was lied to on 5 occasions I ask for a new box to replace old and for a new installation in another room was told YES And new deal with upgrade to Internet for FREE NOT TRUE CHARGING ME £35 FOR THIS LIED TO AGAIN AND AGAIN