Virgin Media Outage Report in Wilmslow, Cheshire East, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wilmslow come from postal codes SK9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wilmslow, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wilmslow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 11: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Wilmslow, Cheshire East, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Salford, Stockport, Altrincham, Wilmslow, Sale, Macclesfield, Leigh and Congleton.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wilmslow, England
Latest outage, problems and issue reports in Wilmslow and nearby locations:
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Lee Howarth
(@leehow2) reported
from
Urmston, England
@NOW awful service from you! You've messed me about for two weeks getting an engineer out to my #broadband and you still can't come for another 2 weeks despite the fact I'm a critical worker with no connection #cancelled and gone back to @virginmedia #usless
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Martin Humphries
(@MJ_Humphries) reported
from
Wilmslow, England
@virginmedia No, there's nothing to discuss. You have broken your terms and conditions by not sending the money you owe. Just send the cheques.
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Lee Howarth
(@leehow2) reported
from
Urmston, England
@NOWHelpTeam awful service from you! You've messed me about for two weeks getting an engineer out to my #broadband and you still can't come for another 2 weeks despite the fact I'm a critical worker with no connection #cancelled and gone back to @virginmedia #usless
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Andy Collier
(@andy4321) reported
from
Stockport, England
I'd never switch broadband to @virginmedia after hearing about their unfair charges on @joelycett #virginmedia
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Martin Humphries
(@MJ_Humphries) reported
from
Wilmslow, England
@virginmedia I'm not typing out everything, having repeated myself for the last four months. See a/c 594717402 (area ref 20) for details. Customer service promised to call 30 mins after our latest conversation today. No call, 7 hours and counting. Just send the cheques!
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claire partington
(@mrsparto) reported
from
Ashton-under-Lyne, England
@virginmedia No internet TV or phone again for the 3rd time this week!!! Can't speak to an actual person @virginmedia Shockingly bad service!!!
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Chrissie
(@chrissy__w) reported
from
Ashton-under-Lyne, England
@virginmedia when your marketing team ring you and tell you that you have internet issues, advised I didn’t have any issues and the rude call handler just hung up. Rang from 01484313420. Not the best reflection for the company is it.
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Martin Humphries
(@MJ_Humphries) reported
from
Wilmslow, England
@virginmedia No thanks. Why is it so difficult for customer service to make a promised call?
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Mark Roberts
(@markroberts0007) reported
from
Salford, England
@virginmedia hi there, we’ve had internet issues since we went to sleep last night. We live in m30. There is a flashing green light on the box, I’ve been on your website to try and reset the box etc. Have you any idea what’s going on?
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Norbert Lad.
(@maximuslid) reported
from
Knutsford, England
@virginmedia Hi, John sorted the problem, but sky sports HD is still NOT showing. It should be on BOTH boxes. Please fix ASAP.
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Martin Humphries
(@MJ_Humphries) reported
from
Wilmslow, England
@virginmedia But you will appreciate that I have zero confidence that you will resolve the issue as a web chat is no different to the numerous other phone calls we have made.
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Lee Howarth
(@leehow2) reported
from
Urmston, England
@NOWTV awful service from you! You've messed me about for two weeks getting an engineer out to my #broadband and you still can't come for another 2 weeks despite the fact I'm a critical worker with no connection #cancelled and gone back to @virginmedia #usless
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Sarah Bee Photography
(@SarahBeePhotos) reported
from
Ashton-under-Lyne, England
@virginmedia Terrible as always, you cannot deliver in this area, you’ve promised for a few years now but nothing changes, I’ve had to put us on unlimited data on the phones as the WiFi is not fit for purpose, I am on the highest speed apparently… shocking
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Rick Charles Media Services
(@rickcharlesuk) reported
from
Ashton-under-Lyne, England
@virginmedia fastest bb worst ping 💪🏻
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Martin Humphries
(@MJ_Humphries) reported
from
Wilmslow, England
@virginmedia Numerous times, and they are simply obstructive and unwilling to sort the problem. I'm appalled by the service quality.
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Norbert Lad.
(@maximuslid) reported
from
Knutsford, England
@virginmedia I was advised everytime that the original agreement was correct in the notes and the bill would be amended. Each time it comes through on email it is wrong. And the credit has not been authorised. I'm paying £38 excess in first month as no credit applied. Help.
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John E. Coxon
(@johncoxonmedia) reported
from
Salford, England
@virginmedia Hi. Have reported to you here that independent engineer confirmed my connection is OK but hub 3 is faulty & needs replacing. You advised phone 150 again to book engineer. Your system does not enable that just offers fault trouble shoot txt message.
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J K P
(@JiriKPinnock) reported
from
Manchester, England
@virginmedia Does your customer service normally phoning at this time after 8pm from 08000521251?? Asking to verify my account??
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Martin Humphries
(@MJ_Humphries) reported
from
Wilmslow, England
@virginmedia I understand you can't take a request. Can you pass this on to customer service, and to someone with the authority to issue cheques?
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Simon Manning
(@SiManM20) reported
from
Manchester, England
Anyone else on @virginmedia getting that weekly thing when their internet collapses again on a Sunday night? I’ve asked them repeatedly and they deny it but it’s a weekly outage like clockwork #VMSundayOutage
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ab 🤌
(@bearsbeetsboobs) reported
@virginmedia i need help with an account issue but the call handlers aren't being helpful
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Richard Johnson
(@chichard41) reported
@virginmedia I was able to report it on the ‘care’ version as there were no buttons/links to report on the normal service checker site.
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Nicholas de Lange
(@NicholasdeLange) reported
@virginmedia Thank you for taking an interest. I have now reset the router, and the speed has gone up to 56 Mb/s. I can now view NT At Home on their app, but not on their website. I can manage with that. Still not impressed by Virgin Media. And the ‘help’ offered is a joke.
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Dr CJ - #WearAMask #GTTO #FBPPR💙🔶🇪🇺🇬🇧 3.5%
(@DrCaz_1000) reported
@virginmedia I use my VM login, and it asks for the texted 6-digit code. I add that, and it stays greyed out. I can log in fine on the website using the code, but not on the app.
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🌺 Leah Price 🌺
(@LeahPrice_x) reported
@virginmedia No, I’m unable to as I’m at work. I need an online service
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Georgia
(@Georgilinky) reported
@virginmedia Hi - It’s the second time this week we have had issues with our tv and broadband in our area for hours on end. It’s a known issue with the status of the problem. But it is very frustrating and inconvenient, especially when working from home.
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Anto
(@antosvan) reported
@virginmedia Ok, I hadn’t realised! I had issues going back to 22/6/2021, tweet I had previously sent about this. I have now been told 3rd December! Best bit of this is Virgin make no attempt to compensate or even apologise for this crap!
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Laura Docherty
(@lauradocherty84) reported
@O2 It’s not O2 that’s the issue, you were fab as usual and applied it within days. It’s Virgin media who constantly fail in delivering and appalling customer service, they could learn a lot from O2
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jayden
(@nameisjayden) reported
@virginmedia N5 2hz it happens everywhere tho but when I leave my house I get no service and no data just losing symbols this happens in my house to when I turn off wifi can u please just help me
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Ian N
(@iNoggs) reported
@virginmedia @O2 5 days now and no change to my choppy internet service status. I know what I’m doing when my contract end next month.