Virgin Media Outage Report in Wilmslow, Cheshire East, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wilmslow, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wilmslow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Wilmslow, Cheshire East, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Salford, Sale, Stockport, Cheadle, Macclesfield, Wilmslow and Ashton-under-Lyne.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
||
| Salford |
Internet | |
| Manchester |
Internet | |
| Manchester |
Wi-fi | |
| Manchester |
Internet | |
| Manchester |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wilmslow, England
Latest outage, problems and issue reports in Wilmslow and nearby locations:
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Locked down Louise 🌹 #JustWearAFookingMask
(@ItsLuweeze) reported
from
Manchester, England
@SophieEB @virginmedia They’ve been giving my mate the runaround because she’s trying to cancel. She’s phoned every day for the last week, been put on hold for over an hour and then cut off! Awful service, I’m so glad I fcuked them off years ago 👍
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Kreases
(@DJKreases) reported
from
Urmston, England
@mikewebb227 @BockerWright @virginmedia I have been with Virgin for 17 years but had nothing but problems with their WiFi and the service has been poor. It took a long wait on the phone a couple of weeks ago but have finally cancelled my contract.
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Hijab Rashid
(@JabiRashid90) reported
from
Stockport, England
**** internet! Goes down for days at a time. Been down since yesterday again. Can’t work properly, can’t speak to anyone properly, can’t watch tv. Can’t do nothing. Diagnosis is ****. Customer service is ****. Sort yourself out!! @virginmedia
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Marc Lloyd
(@outspokenoneuk) reported
from
Manchester, England
Been waiting over 2 weeks for a new V6 box as my TiVo box is so old! Nothing has arrived and nobody from virgin answers the phone or has replied to my live chat for a week! Shocking service yet again @virginmedia
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Rebecca HRM
(@RebeccaHRM) reported
from
Cheadle Hulme, England
@virginmedia No one from your company has been in touch to arrange an appointment to fix the issue which is putting our property at risk. Hence my request.
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Jaynemcgrogan
(@Jaynemcgrogan1) reported
from
Cheadle Hulme, England
@virginmedia No earliest they can fix it is feb 8th
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Vicky
(@McglynnVicky) reported
from
Ashton-under-Lyne, England
@virginmedia please can someone contact me ... just had the most horrific service from a Jess in you call centre
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Hijab Rashid
(@JabiRashid90) reported
from
Stockport, England
@virginmedia your internet is ****! Goes down for days at a time. Been down since yesterday again. Can’t work properly, can’t speak to anyone properly, can’t watch tv. Can’t do nothing. Diagnosis is ****. Customer service is ****. Sort yourself out!!
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𝙆𝙞𝙩𝙆𝙖𝙩
(@MattWellock) reported
from
Manchester, England
Can’t wait to move over to @SkyUK in a couple of weeks, @virginmedia is the absolute worse now, internet used to be brilliant but know goes off and can’t pick up in some rooms anymore, had about 3 new hubs too, it’s just terrible! Don’t let me down Sky.
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Moira McLoughlin 💙
(@levylass) reported
from
Manchester, England
@virginmedia I think I have the correct login details as he told me to use the one I used when ringing 789
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J
(@jessharrissx21) reported
from
Salford, England
Anyone else @virginmedia down? Trying to watch Netflix
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Ian Bradbury
(@IanBradbury_UK) reported
from
Salford, England
@virginmedia yet again my broadband is down - a nightly occurrence lately!
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Andrea Spencer Davidson 💙
(@andieloulou) reported
from
Cheadle Hulme, England
@virginmedia pls help my lockdown wellbeing by sorting out the planner. Im trying to record 90 day fiancé on TLC and twice now it’s recorded the wrong show #helpagirlout #lockdownviewing
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Jaynemcgrogan
(@Jaynemcgrogan1) reported
from
Cheadle Hulme, England
@virginmedia I am an NHS front line nurse working all hours .I wont be available. I have enough to worry about and now i cant ring my dad as his phone is dead because of your engineers.please help us.
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Moira McLoughlin 💙
(@levylass) reported
from
Manchester, England
@virginmedia I hope you can help as I have lost access to my mobile account for some reason ie the captcha just keeps reloading - only had it for over 10 years getting mighty naffed off that I can’t see bills
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Jaynemcgrogan
(@Jaynemcgrogan1) reported
from
Cheadle Hulme, England
@virginmedia They replaced the line to the green box outside the house.3 technicians came. Line was working before just poor quality but now its dead
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Jaynemcgrogan
(@Jaynemcgrogan1) reported
from
Cheadle Hulme, England
@virginmedia please can you rectify the problem on my dads landline.technicians have been to fix faulty line and now its completely dead.he has no mobile phone so urgently
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Jenny
(@Orko77) reported
from
Manchester, England
When the scammers ring you up pretending to be from @virginmedia but your internet is down again, joke's on them!
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Jenny
(@Orko77) reported
from
Manchester, England
Hi @virginmedia, I rang 150 to say I wanted to leave. The person I spoke to instead offered me deals which I turned down. Then we finished the call. Have I left or would I have gone through a different process first?
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Pete Vella
(@pete_vella) reported
from
Risley, England
@virginmedia 4th failed appointment. I’ve just called to cancel my order and instead I received a Delayed Activation email. My instruction was to cancel my order today. I do not want to deal with a company as useless as you, so do not try and be clever with me.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Caroline Bell 🌈
(@nursecazza) reported
@virginmedia your customer services are a disgrace! Answering the call with “f**k this s**t from one of your advisors who didn’t realise he answered his call but was heard on speaker by me and my son isn’t the image you wish others to see! Now waiting for complaints dept!
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Stewart Kiddell
(@stewkid22) reported
@virginmedia So I’ll answer the question for you having just spent 3 hours comparing as many packages as possible. There is not a single package that I can get at even the same price let alone cheaper than a new customer. So I’m better off not being loyal to you @virginmedia
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Laura Jane Stephens 💙 🇪🇺
(@MyBlondeSpace) reported
@virginmedia Every time it’s happened there have been known issue when I’ve called and reach the automated service, it’s more I would like to know why it keeps happening? I’ve been with virgin for years and never experienced so many in a short period.
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Jacob Lipman
(@JacobMullan1) reported
@virginmedia hi virgin, just tried to ring customer service about getting someone to come and install my wifi but they were unable to book an appointment and said to talk to the engineers about booking a time slot
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Yolanda
(@yhoward123) reported
@virginmedia I have had intermittent service for weeks. Fed up with being told reboot and monitor for 24 hrs. On hold with call center who want me to reboot yet again and don’t seem to want to help as I have have service at this precise second.
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Sophie Day
(@sophd221b) reported
@virginmedia Broadband and TV are back up and running now but the phone line is still not working, it says "line is use"...
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Jason Stenson
(@Jasgix01) reported
@virginmedia None of you actually listen they installed the box on a short lead so I can’t move it the wifi is poor until I complain and then it starts working so that would suggest it’s something from your end.
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God Nose
(@bobcockBKK) reported
@virginmedia Interestingly after being so bad two days ago that the TV was unwatchable, last night and tonight had been perfect. Not a single flicker. No changes made. Go figure!
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Anthony Heaney
(@AntHeaney) reported
@virginmedia Morning, it never did show in the app or my online account but i received a text shortly after my previous tweet confirming the engineer and all is fixed and working now, thanks again
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REJ Gaming
(@R3D3YEJEDI) reported
@virginmedia Any insight to what has happened and why it's taking so long would be reasurring, your website only says "engineer on his way to fix the problem" "engineer is fixing the problem"