Virgin Media

Virgin Media Outage Report in Port Talbot, Wales

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Port Talbot, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Port Talbot, Wales 03/26/2026 07:05

March 26: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Port Talbot, Wales

The most recent Virgin Media outage reports came from the following cities: Neath, Swansea, Treorchy and Port Talbot.

Loading map, please wait...
City Problem Type Report Time
United KingdomNeath Internet
United KingdomSwansea Total Blackout
United KingdomNeath Internet
United KingdomSwansea Internet
United KingdomNeath Internet
United KingdomTreorchy Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Port Talbot, Wales

Latest outage, problems and issue reports in Port Talbot and nearby locations:

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Hey I’ve done everything on your website and still the same issues.

  • Dex_Fitz 𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia An engineer came out but still not working properly.

  • TheBenWoodcock Benjamin Woodcock (@TheBenWoodcock) reported from Swansea, Wales

    @virginmedia a lot of good your mobile service is when I cant call 111 from my phone

  • Kristian_Turner Kristian Turner (@Kristian_Turner) reported from Swansea, Wales

    @virginmedia Landline, Tivo and Broadband all down. What can I do?

  • TheBenWoodcock Benjamin Woodcock (@TheBenWoodcock) reported from Swansea, Wales

    @virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150

  • Dex_Fitz 𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.

  • NettThom Nett 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@NettThom) reported from Neath, Wales

    Customer service is an alien concept to @virginmedia

  • mikeyowen2 Michael owen Ⓜ (@mikeyowen2) reported from Cwmafan, Wales

    @virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone

  • RobbieP99625428 Robbie Phillips (@RobbieP99625428) reported from Aberavon, Wales

    Virgin Media nightmare to get advice and problems sorted

  • Dex_Fitz 𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.

  • Dex_Fitz 𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia No they have not. If they had done what they’ve advised they’d done, the complaint should be linked to my account? Surely?

  • George2Rachel Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Yeah I’ve done that and same issues

  • George2Rachel Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.

  • CLlewellyn19 Chris Llewellyn (@CLlewellyn19) reported from Swansea, Wales

    @virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TheManintheMid6 The Man in the Middle (@TheManintheMid6) reported

    @virginmedia And your minimum guaranteed download on my package is 54 which I only achieve if I'm in front of the hub, despite your advertising alluding to your service being really quick wherever in the home one goes.

  • FcjuniorFrankie Frankie Carrick (@FcjuniorFrankie) reported

    @virginmedia It’s a bit better but laptop applications are still running really slow, I have followed all of the above.......I think we pay for a really fast WiFi service too. I’ve been working from home for nearly a year and this is the first time I’ve had issues

  • Ashyboy89 Ashyboy (@Ashyboy89) reported

    @virginmedia The whole area of Putnoe has been playing up for 3 days in a row now been speaking to all friends in area they have same problem

  • TheManintheMid6 The Man in the Middle (@TheManintheMid6) reported

    @virginmedia Oh I see. We're back in the circle where the customer has to do all the running and the customer service depot does very little. Thanks that's really helpful.

  • chrisrockayy FI CLR (@chrisrockayy) reported

    @virginmedia Hi @virginmedia i've been trying to get through to your customer service for 3 days now - my line keeps getting hung up on after waiting for half an hour sometimes on hold. How can i speak to someone regarding my services?

  • sbrynach Siôn Brynach (@sbrynach) reported

    Shocking customer services from @virginmedia - kept waiting listening to appalling music for 35 minutes...before the line goes dead. Just finished my contract so will absolutely look at alternatives!

  • seanlynnok Sean Lynn (@seanlynnok) reported

    @virginmedia My set top box has completely packed up. I've tried calling, trying to chat and can't find an email address. How do I get a replacement? Or can you direct me to someone who might be able to, you know, help?

  • Amar_design Amar Hussain (@Amar_design) reported

    @virginmedia Poor connection over last two weeks since a network update. I’ve tagged the Twitter account. regardless of whether my call is intentionally terminated - your operators have no scope to help. We have 4 diff engineers coming to our street over the next 2 days. Ridiculous!

  • suzieblues1 suzieblues (@suzieblues1) reported

    I am working from home and you are disconnecting my service when I pay over 100 for my services every month! Please throw me a line!! It’s impossible to talk to anyone. None of your automatic options help! I’m really appalled with your customer service @virginmedia

  • JenniferBroadb2 Jennifer Broadbent (@JenniferBroadb2) reported

    @virginmedia Hi, it was on my landline and yes I have telephone blocking service, why is the customer services so bad now. I was really worried, however someone text me from Virgin. Sorry but it's just not good enough and my broadband still has speed drop throughout the day & night.