Virgin Media Outage Report in Port Talbot, Wales

Problems in the last 24 hours in Port Talbot, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Port Talbot, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Treorchy, and Port Talbot.

City	Problem Type	Report Time
Swansea	Wi-fi	1 day ago
Neath	Internet	24 days ago
Swansea	Total Blackout	25 days ago
Neath	Internet	30 days ago
Swansea	Internet	1 month ago
Neath	Internet	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Port Talbot, Wales

Latest outage, problems and issue reports in Port Talbot and nearby locations:

• 
  Benjamin Woodcock (@TheBenWoodcock) reported 3 minutes ago from Swansea, Wales

  @virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150

• 
  S (@SimonLew87) reported 3 minutes ago from Swansea, Wales

  @virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!

• 
  S (@SimonLew87) reported 4 minutes ago from Swansea, Wales

  @virginmedia Hey I’ve done everything on your website and still the same issues.

• 
  Michael owen Ⓜ (@mikeyowen2) reported 10 minutes ago from Cwmafan, Wales

  @virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone

• 
  Andy Williams (@scooterman79_1) reported 10 minutes ago from Swansea, Wales

  @virginmedia Internet playing up yet again, absolutely shocking service..

• 
  Rachel George (@George2Rachel) reported 13 minutes ago from Neath, Wales

  @virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues

• 
  S (@SimonLew87) reported 17 minutes ago from Swansea, Wales

  @virginmedia Yeah I’ve done that and same issues

• 
  Kristian Turner (@Kristian_Turner) reported 18 minutes ago from Swansea, Wales

  @virginmedia Landline, Tivo and Broadband all down. What can I do?

• 
  Nett 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@NettThom) reported 20 minutes ago from Neath, Wales

  Customer service is an alien concept to @virginmedia

• 
  Carl Billingsley (@carlbillings61) reported 24 minutes ago from City and County of Swansea, Wales

  @virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated 😡. Can someone contact me please ?

• 
  Robbie Phillips (@RobbieP99625428) reported 31 minutes ago from Aberavon, Wales

  Virgin Media nightmare to get advice and problems sorted

• 
  Rachel George (@George2Rachel) reported 35 minutes ago from Neath, Wales

  @virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 35 minutes ago from Skewen, Wales

  @virginmedia No they have not. If they had done what they’ve advised they’d done, the complaint should be linked to my account? Surely?

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 36 minutes ago from Skewen, Wales

  @virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia

• 
  Kristian Turner (@Kristian_Turner) reported 37 minutes ago from Swansea, Wales

  @virginmedia Yes and says that the estimated fix time is 22:00 for all three!

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 40 minutes ago from Skewen, Wales

  @virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.

• 
  S (@SimonLew87) reported 43 minutes ago from Swansea, Wales

  @virginmedia An engineer came out but still not working properly.

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 43 minutes ago from Skewen, Wales

  @virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia

• 
  Elliot Griffiths (@ELGriff28) reported 46 minutes ago from Swansea, Wales

  @virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡

• 
  Rachel George (@George2Rachel) reported 47 minutes ago from Neath, Wales

  @virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matthew Barnes (@Matt_UrService) reported 7 minutes ago

  @virginmedia @olliesandellT7T Mines completely cut out for the last three hours. Is it an area issue? (South east London)

• 
  🆂🆃🆄🅰🆁🆃 (@sjbarr500) reported 7 minutes ago

  Tried contacting @virginmedia about an incorrect bill. Sadly your online customer service failed big time - put me in a long queue then tried to take me through same process. I have cancelled direct debit and will wait for formal communication.

• 
  Ash (@MoistMrSheen) reported 8 minutes ago

  @virginmedia It would seem that even after rebooting the Hub I'm still getting disconnected constantly, and this is honestly really annoying now. It's been doing it for months and only happens when I'm using your internet. I'd be very surprised if this is a problem on my end.

• 
  Mickey Flynn (@TwitTwockBTC) reported 9 minutes ago

  @virginmedia have issued a default for £155 on my credit file for contract that was cancelled within the 14 day cooling off period due to poor service.I’ve tried emailing, calling, complaints form on their website and live chat and nobody has dealt with this for a year now @Ofcom

• 
  Lucy Bingham (@PoizonVengeance) reported 14 minutes ago

  @virginmedia Was it keeps going on and off again I called up and was told that there are signal and connection issues and that it should be sorted within the next 24 hours

• 
  Rebecca-Grace (@RebeccaGraceMUA) reported 16 minutes ago

  @virginmedia That’s lovely but this has not helped me in the slightest. You have extended your 12mnth contract to 18months and are now charging me to get out of my contract after 12months!!?? Over £100+ and after being a customer 14years it’s disgusting!!

• 
  Alan Huggins (@AlanHuggins657) reported 17 minutes ago

  @virginmedia Thanks for the reply. I'll try the phone option! On another note, I have no idea what my password is for when I phone you guys up! How do I get a reminder as it's different from from the website login

• 
  James Parker (@parker_james) reported 20 minutes ago

  @virginmedia Difficult to agree with that, considering the last 9 people we have spoken to have done the same thing, and still no resolution!

• 
  Jonathan Phillips (@DigitalJonathan) reported 21 minutes ago

  @graemefowler @virginmedia they all seem asymmetric from what I've seen. I've been offered a 200Mbs > 1g service w VM but again, not quite clear what's underlying that.

• 
  Cllr Phil Haseler (@PhilHaseler1) reported 21 minutes ago

  @virginmedia I drove past the box a while ago and your service engineer was on scene, it appeared that the job has been done. Credit where credit is due, great response, Thank You 🙏