Virgin Media

Virgin Media Outage Report in Port Talbot, Wales

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The latest reports from users having issues in Port Talbot come from postal codes SA12.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Port Talbot, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Port Talbot, Wales 12/04/2025 10:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Port Talbot, Wales

The most recent Virgin Media outage reports came from the following cities: Neath, Swansea, Gorseinon, Port Talbot and Bridgend.

Loading map, please wait...
City Problem Type Report Time
United KingdomNeath Phone
United KingdomSwansea TV
United KingdomSwansea TV
United KingdomGorseinon Internet
United KingdomPort Talbot Wi-fi
United KingdomPort Talbot Internet

Community Discussion

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Virgin Media Issues Reports Near Port Talbot, Wales

Latest outage, problems and issue reports in Port Talbot and nearby locations:

  • KevDocChild Kevin Child (@KevDocChild) reported from Swansea, Wales

    @virginmedia please sort yourselves out, we’ve been without TV all day, WiFi on and off all day. I pay you handsomely for a service that you rarely deliver to expectations #poorservicestanards #awfulcustomerservice #timetoconsideranewprovider

  • SproutStenner Angharad Stenner (@SproutStenner) reported from Cefn Cribwr, Wales

    @SkyUK have to be the worst broadband provider in existence. Can not wait for @virginmedia to get up to the crib and have a decent broadband provider #skyout #virginin

  • missscarlymarie carly marie lloyd (@missscarlymarie) reported from Neath, Wales

    6th phone call to @virginmedia absolutely useless getting things done! Being kept on the phone for up to 45mins for them to tell me everytime it's sorted! And never is! Be more than happy to disconnect after this 😠

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    @virginmedia Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Maesteg, Wales

    @vmbusinesshelp @luhbreton @vmbusiness We are on 18 days of no internet or service.. so I feel you

  • Sixth_Form_Coll Swansea Sixth form College (@Sixth_Form_Coll) reported from Swansea, Wales

    @virginmedia so disappointed with your service. It’s been 9 months since we changed our package and still @virginmedia cannot get a simple Direct debit form processed correctly.

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Maesteg, Wales

    @vmbusiness It's been 11 days without service... and no call backs... I'd just really like to leave

  • crowley180 Graham Crowley (@crowley180) reported from Pyle, Wales

    @Cdmconsultltd @virginmedia They all boast great customer service but it’s shocking the way they treat you

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .

  • bitterpola pola (@bitterpola) reported from Swansea, Wales

    @virginmedia It is sorted out now but you guys really have to sort out your login and register postal online, it has been down for months.

  • bitterpola pola (@bitterpola) reported from Swansea, Wales

    Deactivating the parental controls w Virgin Media should not be this hard at all, half their website has been down for months

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    @virginmedia I’m totally disgusted with your call centre service I’ve just had a call from them & the person in question conveniently cut me off whilst in process of speaking to him. This has happened before & a complaint ignored. Value your customers you don’t know the meaning

  • chris061183 chris (@chris061183) reported from Skewen, Wales

    @mb1984 @virginmedia mine is exactly the same keeps going off . it's a load of crap sent me new box and no change. 🤬

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Maesteg, Wales

    @vmbusinesshelp @vmbusiness @GrumbleGutsUK Ours still doesn't work... 3 weeks

  • KevDocChild Kevin Child (@KevDocChild) reported from Swansea, Wales

    @virginmedia There are plenty of issues in Swansea with your service it seems.

  • Leelamou Sophie 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Leelamou) reported from Swansea, Wales

    @virginmedia It was definitely intentional! Anyway... an hour later I finally managed to cancel. Won’t ever be using you again. See ya 👋🏼

  • KatyGibsonWales Katy Gibson (@KatyGibsonWales) reported from Maesteg, Wales

    @Virgin @virginmedia can you please sort the signal out very frustrating having no service all morning 😕

  • Hywel79 Hywel (@Hywel79) reported from Swansea, Wales

    You'd think when @virginmedia sent out a new router it'd be one that works better than the old one, apparently not though, this ones shite as well. 3 days in a row, three seemingly random bouts of just not working

  • WayneBirch11 Wayne Birch (@WayneBirch11) reported from Swansea, Wales

    @virginmedia just awful customer service just had a agent laugh at me down the phone it’s now 14 days with a damaged phone

  • parsons_brian Brian Parsons (@parsons_brian) reported from Port Talbot, Wales

    @virginmedia Thanks for the reply, the room where my hub is has great WiFi, my study has my laptop and printer, however WiFi is poor. I’d like to put some kinda booster in there, I did a test and looked into ordering one from you but was dismayed to being told it will cost £3 per mth plus del

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ScottCollis8 Scott Collis (@ScottCollis8) reported

    @virginmedia Why advertise a SIM card will be given and fail to deliver? Please get someone to call me today.

  • gavcav1 gavcav (@gavcav1) reported

    @virginmedia our Internet service is down yet again. What is the problem and how long will it be down for?

  • morethanafeline Helen (@morethanafeline) reported

    In the words of the @virginmedia rep, "listen mate, it's not rocket science". Correct, but not in the way he meant it. Also, refused to escalate the issue to a supervisor as "they're all working at home". How are they supervising then?

  • junior1138 The Sci-Fi Guy (@junior1138) reported

    @virginmedia So let me get this straight, the CEO is powerless at Virgin and you can’t act on this complaint because it on the wrong platform? I can see where this is going.

  • TwinsplusTwo Twinsplustwo (@TwinsplusTwo) reported

    @virginmedia @virginmedia You could, you know, just provide half decent customer service & send out a new hub, like BT do but I guess you need a customer interface for that, your site is designed to prevent customer contact.

  • SabrinaBranwood ⚫️ Sabrina Branwood 🔶 (@SabrinaBranwood) reported

    @virginmedia You never have any offered on my account & online offers are new customers only, been with you almost 12 years now and still paying a small fortune for broadband and the phone line I never use but got told I’d have to pay even more to get rid of 😳 oh yeah & now my bill goin up😥

  • Jaiiskii James (@Jaiiskii) reported

    I’m actually livid. The cancellations adviser for @virginmedia says he’s putting me on hold, forgets to mute himself THEN PROCEEDS TO IMITATE AND MOCK WHAT I SAID DOWN THE PHONE TO ME?! What an actual joke.

  • Grahamenginear Graham (Taylor Consulting Engineers Ltd) (@Grahamenginear) reported

    @virginmedia no Internet again, just your standard Friday afternoon service. Feel free to put your costs up and deliver the worst ISP service possible.

  • NotTheOswald Lee (default/contemporary) (@NotTheOswald) reported

    @virginmedia wife has had to hang up after being on hold for an hour. I don't think @richardbranson has this much trouble getting an answer to a problem?

  • robdangergreen Robert Green (@robdangergreen) reported

    @vmbusiness @VirginMediaCorp do you happen to have a product for landlords? I have 3 properties (soon to be 4) on Virgin Media broadband and keeping track of costs and renewals on all of them is exhausting. Would be great to have one bill for multiple sites of service or similar