Virgin Media Outage Report in Port Talbot, Wales
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Port Talbot come from postal codes SA13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Port Talbot, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (59%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot, Neath and Gorseinon.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Wi-fi | |
| Swansea |
Internet | |
| Port Talbot |
Internet | |
| Port Talbot |
Wi-fi | |
| Neath |
Internet | |
| Swansea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Port Talbot, Wales
Latest outage, problems and issue reports in Port Talbot and nearby locations:
-
Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡
-
Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.
-
G
(@therealGDJ) reported
from
Pontarddulais, Wales
@philhovestadt @virginmedia That is only half of the issue...
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡
-
Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia a lot of good your mobile service is when I cant call 111 from my phone
-
Val
(@Botleylady) reported
from
Swansea, Wales
Still holding on the phone to @virginmedia after 1hr. 31mins 43secs. Absolutely disgusting service.
-
G
(@therealGDJ) reported
from
Pontarddulais, Wales
@virginmedia do you actually offer any kind of service??
-
Mark Davis
(@MarkDav96152735) reported
from
Gorseinon, Wales
When you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!
-
Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia network is the worst WiFi I have ever witnessed in my life.
-
Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia You guys are the worst literally, your replies are so slow!
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.
-
G
(@therealGDJ) reported
from
Pontarddulais, Wales
@virginmedia abysmal service. I’ve spent almost 2 weeks trying to get through to speak to someone about the price increase you’re looking to force on me, despite that I’m meant to benefit from #MatesRates for life. Please pick up the phone!!!
-
Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.
-
Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.
-
Kamil Yılmaz
(@YilmazKml) reported
from
Swansea, Wales
@virginmedia what is difficult about transferring my Internet to my new address? I have spoken to your agents umpteenth times, received confirmation that my request has been received, but still no internet service after nearly two weeks...this is really annoying.
-
Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?
-
Abbie Thompson
(@abbiet126) reported
from
Swansea, Wales
@virginmedia why is WiFi down for the fourth time this week whilst the app says service is fine? I know it’s not just my box.
-
Jonathan🏴🏴
(@IROJDP) reported
from
Swansea, Wales
@virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service
-
Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Martin Miles
(@MartincMiles) reported
@virginmedia My friend had a problem with her router. After calling, you transferred her to gadget rescue and then charged her £60. The issue was your router, which is now working again. Why are you sending people away and making them pay £60 for help with your equipment?
-
Lil’ Prawn Pirate ☠️🦐
(@CrabCrisp) reported
@virginmedia Only the power button is on. I'd also like to point out that we've never been able to get internet access upstairs with your garbage fire broadband, and we have to reset the TV box every time we want to use Netflix.
-
Brad Bennett
(@BradBennett95) reported
@virginmedia Any idea as to what is causing this? Some clarity required really, given that I am supposed to be working and my Internet has completely gone down. People have livelihoods relying on this and there has been no communication about it except when I get in contact myself
-
Lil’ Prawn Pirate ☠️🦐
(@CrabCrisp) reported
@virginmedia LMAO just says you're doing work on it. Don't you think this should be communicated properly??? Why isn't this on your service status page, the first place we are always told to check!!! Does this work mean we will FINALLY be able to get internet upstairs?
-
Ryan T
(@kingryan2020) reported
@virginmedia stay away from this company worst customer service ever one person telling you, you won't pay anything as you not received guaranteed speeds and another person saying £128, bunch of scammers 0 stars for service and customer service
-
Ben Hayes
(@bhayes_cricket) reported
@virginmedia if your carrying out works in our area (SE5) that results in a loss of service, why would you not inform us in advance? I’ve missed so many important calls this morning and it was completely avoidable. Truly awful service as always.
-
mickeymarsbar59
(@mickeymarsbar59) reported
@virginmedia Yes. It’s been a daily occurrence and I’ve had numerous engineers visiting my house. One stated the the signal is extremely weak here. Another stated that the new cable that we had laid was even worse then the old one. Constant calls, reboots, denials and then unable to cancel!
-
Marc Brunel-Walker #GetVaccinated
(@MBrunelWalker) reported
@virginmedia Yes - and as an existing customer - they cant help. Deals are reserved for new customers only .. which is crazy as you would rather try and gain a new customer and LOSE a loyal customer
-
Joe Goldberg
(@JoeGoldberg1980) reported
@virginmedia @virginhelp Data protection and lies being told tried 789 numerous times tried via text message , been through telephone watchdog people and virgins answer was cancel the contract not take ownership of the issues, went through gdpr people who referred back to virgin awaiting a response back
-
anmol
(@anmolsiinghh) reported
@virginmedia My tv is coming up with 'the dvr has detected a serious problem and is attempting to fix it'. Been like this for 4+ hours now. Any idea on what to do?