Virgin Media Outage Report in Port Talbot, Wales

Problems in the last 24 hours in Port Talbot, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Port Talbot, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Treorchy, and Port Talbot.

City	Problem Type	Report Time
Swansea	Wi-fi	2 days ago
Neath	Internet	24 days ago
Swansea	Total Blackout	26 days ago
Neath	Internet	1 month ago
Swansea	Internet	1 month ago
Neath	Internet	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Port Talbot, Wales

Latest outage, problems and issue reports in Port Talbot and nearby locations:

• 
  Andy Williams (@scooterman79_1) reported 7 minutes ago from Swansea, Wales

  @virginmedia Internet playing up yet again, absolutely shocking service..

• 
  Carl Billingsley (@carlbillings61) reported 7 minutes ago from City and County of Swansea, Wales

  @virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated 😡. Can someone contact me please ?

• 
  Robbie Phillips (@RobbieP99625428) reported 8 minutes ago from Aberavon, Wales

  Virgin Media nightmare to get advice and problems sorted

• 
  Rachel George (@George2Rachel) reported 9 minutes ago from Neath, Wales

  @virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 12 minutes ago from Skewen, Wales

  @virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia

• 
  Kristian Turner (@Kristian_Turner) reported 12 minutes ago from Swansea, Wales

  @virginmedia Yes and says that the estimated fix time is 22:00 for all three!

• 
  Michael owen Ⓜ (@mikeyowen2) reported 15 minutes ago from Cwmafan, Wales

  @virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone

• 
  Elliot Griffiths (@ELGriff28) reported 16 minutes ago from Swansea, Wales

  @virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡

• 
  Kristian Turner (@Kristian_Turner) reported 18 minutes ago from Swansea, Wales

  @virginmedia Landline, Tivo and Broadband all down. What can I do?

• 
  MrandMrs50Plus (@MrandMrs50Plus) reported 20 minutes ago from Port Talbot, Wales

  @virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?

• 
  Elliot Griffiths (@ELGriff28) reported 21 minutes ago from Swansea, Wales

  @virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!😡

• 
  Rachel George (@George2Rachel) reported 23 minutes ago from Neath, Wales

  @virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 24 minutes ago from Skewen, Wales

  @virginmedia No they have not. If they had done what they’ve advised they’d done, the complaint should be linked to my account? Surely?

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 27 minutes ago from Skewen, Wales

  @virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!

• 
  Elliot Griffiths (@ELGriff28) reported 36 minutes ago from Swansea, Wales

  @virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom

• 
  Duncan Lewis (@grumpyoldprof) reported 37 minutes ago from Skewen, Wales

  Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 41 minutes ago from Skewen, Wales

  @virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 45 minutes ago from Skewen, Wales

  @virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia

• 
  Stephen Squires (@Welsh19) reported 51 minutes ago from Pontardawe, Wales

  @SkyHelpTeam sort it out… it’s imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! It’s just a shame I can’t get @virginmedia internet…

• 
  Nett 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@NettThom) reported 54 minutes ago from Neath, Wales

  Customer service is an alien concept to @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lisa Milne (@bathgirl81) reported 6 minutes ago

  @virginmedia We have had an outage since yesterday afternoon. In 5 years, I didn’t have any issues like we’ve had with virgin. Roll on contract end

• 
  Zeyno Yurddas (@YurddasZeyno) reported 6 minutes ago

  @MeganC2301 @virginmedia Maybe they are just trying to be nice while they resolve your issue? I usually have similar problems with customer service, but it’s always nice when there is someone who treats you like an individual 🌞

• 
  Toast Cafe Deli (@toastnotts) reported 6 minutes ago

  @virginmedia There is an issue with your server but that’s all the infuse have been given. We need an update on when this will be resolved asap and we will be expecting financial reparations for loss of business.

• 
  Darren Whitehall (@darrenwhitehall) reported 7 minutes ago

  @virginmedia can someone put my house phone on. This is ridiculous especially as I am paying for the service

• 
  Adam Streames (@soundradar) reported 9 minutes ago

  @virginmedia Yes, it says there’s an issue, to check my hardware (router, cables etc.) and to monitor and check back in 24 hours. The same as it says every time this happens.

• 
  Luis Filipe Marques (@lfamarques_luis) reported 15 minutes ago

  @virginmedia Yes numerous times trying to get our point across and figuring out what's going on. Complaint raised on the 29th.C290521402 account 691315301.

• 
  Darren Carson (@Bobby_Dazzler68) reported 16 minutes ago from Corby, England

  @virginmedia Hi, had issues with v low WiFi speeds for 8 weeks also effecting t.v. services. Have reported constantly, awaiting WiFi pod and call from tech team, neither of which have happened, formal complaint submitted

• 
  Shannon✌️ (@Shannonxw) reported 18 minutes ago

  @virginmedia Your service is Sh*t.

• 
  Andrew Mole (@AndrewJMole) reported 18 minutes ago

  Hi @virginmedia - I can't create an account because my password choice is 'too short' then 'invalid' and I can't get through to anyone on the automated call service to ask why my internet is 1/5 the speed I'm paying for. Please help

• 
  Angi Lunn (@angiloveshippos) reported 20 minutes ago

  @virginmedia Ok I’ve had enough now, I have had no terrestrial channels for almost 3 months now and 3 engineers later they still can’t fix Or find the issue! Not good enough!