Virgin Media outages and service status in Port Talbot, Wales

Problems in the last 24 hours in Port Talbot, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Port Talbot, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Port Talbot, and Maesteg.

City	Problem Type	Report Time
Swansea	E-mail	3 days ago
Swansea	Phone	6 days ago
Swansea	TV	7 days ago
Swansea	TV	7 days ago
Swansea	TV	7 days ago
Swansea	TV	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Port Talbot, Wales

Latest outage, problems and issue reports in Port Talbot and nearby locations:

• 
  Daniel Williams (@BottleShopDan) reported 19 seconds ago from Maesteg, Wales

  @WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson

• 
  Hywel (@Hywel79) reported 39 seconds ago from Swansea, Wales

  You'd think when @virginmedia sent out a new router it'd be one that works better than the old one, apparently not though, this ones shite as well. 3 days in a row, three seemingly random bouts of just not working

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 1 minute ago from Skewen, Wales

  @virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 7 minutes ago from Skewen, Wales

  @virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.

• 
  Michael owen Ⓜ (@mikeyowen2) reported 17 minutes ago from Cwmafan, Wales

  @virginmedia network is the worst WiFi I have ever witnessed in my life.

• 
  Jonathan Tobin (@JonoTobin) reported 17 minutes ago from Port Talbot, Wales

  @virginmedia I was advised that I need to speak to a different department, by what feels like every department in Virgin Media! Whoever dealt with the house to house transfer has made an error.. and has somehow cancelled my service. But no department is taking responsibility to fix

• 
  Véronica (@Veronica_Cino) reported 18 minutes ago from Swansea, Wales

  @virginmedia You guys are the worst literally, your replies are so slow!

• 
  Simon Rees (@si_rees) reported 22 minutes ago from Margam, Wales

  @virginmedia My wife rang (as account in her name) eventually got through, and an engineer is expected in next few hours as I connection at all now!!Poor/no mobile signal at home as booster box is connected to your router, so even more inconvenience right now.

• 
  Andy Williams (@scooterman79_1) reported 24 minutes ago from Swansea, Wales

  @virginmedia Internet playing up yet again, absolutely shocking service..

• 
  Kristian Turner (@Kristian_Turner) reported 28 minutes ago from Swansea, Wales

  @virginmedia Landline, Tivo and Broadband all down. What can I do?

• 
  Elliot Griffiths (@ELGriff28) reported 29 minutes ago from Swansea, Wales

  @virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom

• 
  Chris Llewellyn (@CLlewellyn19) reported 37 minutes ago from Swansea, Wales

  @virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍

• 
  Duncan Lewis (@grumpyoldprof) reported 41 minutes ago from Skewen, Wales

  Hello @virginmedia. My ntl email is down for third time in as many months and am unable to connect to the server. How long before it is back please?

• 
  Michael owen Ⓜ (@mikeyowen2) reported 41 minutes ago from Cwmafan, Wales

  @virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone

• 
  S (@SimonLew87) reported 43 minutes ago from Swansea, Wales

  @virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡

• 
  Alice Spils (@spilzzz) reported 51 minutes ago from Swansea, Wales

  @virginmedia It’s a long standing issue which seems to be getting worse. The signal strength is just so so poor. I can’t use the WiFi upstairs most of the time 🙄

• 
  Elliot Griffiths (@ELGriff28) reported 52 minutes ago from Swansea, Wales

  @virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡

• 
  chris (@chris061183) reported 52 minutes ago from Skewen, Wales

  @mb1984 @virginmedia mine is exactly the same keeps going off . it's a load of crap sent me new box and no change. 🤬

• 
  Paul G (@paul_g89) reported 53 minutes ago from Swansea, Wales

  @virginmedia can’t update my package online can you help please

• 
  Jackson (@Jackson_SCFC) reported 55 minutes ago from Swansea, Wales

  @virginmedia 200 down from what I can remember, I'm at work right now so I can't check but the speed isn't the issue. Also, I said "should" because based on his test, it's an above average connection, but in practice, it's wildly inconsistent in terms of ping, packet loss/timing.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul W Mitchell (@pwmcomms) reported 4 minutes ago

  Upgraded to new @virginmedia box. Wish I hadn't. Streaming requires more logins than before, main box has to be on elsewhere in the house to delete recordings and pushed all manner of crap shows. Off to look at alternatives

• 
  Christian Schmeer (@cschmeer) reported 5 minutes ago

  @virginmedia Thank you, but unfortunately there’s no alternative placement as the next power socket would be through a wall and 10 meters down the hallway, which might help with the overheating, but is a weird spot as all my network connections run to the cupboard by the entrance.

• 
  Mr Nash (@Nasher6328) reported 8 minutes ago

  @OliverGMcManus @virginmedia Under UK law (primarily the Consumer Rights Act 2015), broadband services must be provided with reasonable care and skill and be of satisfactory quality. A complete outage lasting 7 weeks is almost certainly a breach, giving you the right to end the contract and seek a remedy (like cancellation without penalty or a refund for the affected period). Virgin Media participates in Ofcom's automatic compensation scheme for total loss of service (no internet at all via wired connection). You should already be getting ~£10.34 per day automatically after the first 2 full working days of reporting the fault. This doesn't directly let you cancel penalty-free, but it supports your case.

• 
  Mark Dickson (@4bff1d43443741a) reported 10 minutes ago

  @virginmedia still waiting on email 1.5hrs later. Appalling customer service #joke

• 
  Golfer,Car Enthusiast/Dealer,Dog Lover#THG #AMC (@iamBazSR3rs) reported 14 minutes ago

  @virginmedia Constantly up and down,TV picture comes and goes and internet often stops out! It’s ok today but more bad days than good

• 
  Jim_Bo (@burchett84) reported 16 minutes ago

  @virginmedia Hi, can someone please help regarding a bill please

• 
  cari_lou (@swlondonraised) reported 18 minutes ago

  @virginmedia And to top it off my data is so bad I'm having to stand by my window its actually laughable if i wasn't so bloody angry

• 
  Bryan Green (@BryanGr68681814) reported 19 minutes ago

  @no1lino @virginmedia Morning Glenn, just had a message from @virginmedia to say services in our area are down, should be fixed by 5pm!!!

• 
  London leaver (@ross_biagini) reported 19 minutes ago

  @virginmedia It went down at the weekend so please can you refund me?

• 
  Chezza O (@LonelyLondoner) reported 21 minutes ago

  @virginmedia if I had a dollar for every time I lost network. The router just goes off? What is this? I mean what is the point of this? Run me my refund please