1. Home
  2. โฏ
  3. Companies
  4. โฏ
  5. Virgin Media
  6. โฏ
  7. Port Talbot
Virgin Media

Virgin Media outages and service status in Port Talbot, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Port Talbot, including 0 direct reports.
  • The most common problems reported in this area mention Wi-fi.
  • 100% Wi-fi (100%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Port Talbot, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 26: Problems at Virgin Media

Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Port Talbot, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, and Neath.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Port Talbot, Wales

Latest outage, problems and issue reports in Port Talbot and nearby locations:

  • Veronica_Cino
    Vรฉronica (@Veronica_Cino) reported from Swansea, Wales

    @virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?

  • Kristian_Turner
    Kristian Turner (@Kristian_Turner) reported from Swansea, Wales

    @virginmedia Yes and says that the estimated fix time is 22:00 for all three!

  • FROMMARGAM
    M (@FROMMARGAM) reported from Margam, Wales

    Hi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.

  • MikeARose98
    Michael (@MikeARose98) reported from Cwmafan, Wales

    @virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad ๐Ÿ˜ก

  • Ericsonnycon
    Neil Parry (@Ericsonnycon) reported from Swansea, Wales

    @virginmedia There are no issues via your link

  • Dex_Fitz
    ๐——๐—ฒ๐˜… ๐—™๐—ถ๐˜๐˜‡๐—ด๐—ฒ๐—ฟ๐—ฎ๐—น๐—ฑ (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia Youโ€™ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia

  • DragonEmbers
    Nat (@DragonEmbers) reported from Swansea, Wales

    @virginmedia Having to pay an early disconnection fee because you don't run services there is brilliant customer service ๐Ÿ˜‚

  • enfysjack
    Paul Johnson (@enfysjack) reported from Swansea, Wales

    @virginmedia ยฃ50 more for the same package seems unfair to your loyal existing customer's

  • Sixth_Form_Coll
    Swansea Sixth form College (@Sixth_Form_Coll) reported from Swansea, Wales

    @virginmedia so disappointed with your service. Itโ€™s been 9 months since we changed our package and still @virginmedia cannot get a simple Direct debit form processed correctly.

  • cymruchrisrich
    Chris Richards (@cymruchrisrich) reported from Gorseinon, Wales

    @virginmedia down again . No wifi or tv ๐Ÿ˜ก

  • The_Dave_89
    The_Viking (@The_Dave_89) reported from Swansea, Wales

    @GalePrime @AshBoio @LoREclipse It's still **** as it's virgin media

  • Dex_Fitz
    ๐——๐—ฒ๐˜… ๐—™๐—ถ๐˜๐˜‡๐—ด๐—ฒ๐—ฟ๐—ฎ๐—น๐—ฑ (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia Iโ€™ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, Iโ€™ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.

  • _katyjames
    kat ๐ŸŠ (@_katyjames) reported from Swansea, Wales

    @virginmedia We had a box fitted yesterday and the signal just isnโ€™t working, it drops ever other minute or so and we can only get service in the room where the box is

  • therealGDJ
    G (@therealGDJ) reported from Pontarddulais, Wales

    @virginmedia abysmal service. Iโ€™ve spent almost 2 weeks trying to get through to speak to someone about the price increase youโ€™re looking to force on me, despite that Iโ€™m meant to benefit from #MatesRates for life. Please pick up the phone!!!

  • Hywel79
    Hywel (@Hywel79) reported from Swansea, Wales

    You'd think when @virginmedia sent out a new router it'd be one that works better than the old one, apparently not though, this ones shite as well. 3 days in a row, three seemingly random bouts of just not working

  • George2Rachel
    Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia After being on hold for over 50 minutes I had to end the call. Iโ€™m literally back to square one. Thatโ€™s the problem.

  • Jackson_SCFC
    Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia I just googled it and my issue is with my pc hooked to my router with an Ethernet cable, the WiFi is fine

  • paul_g89
    Paul G (@paul_g89) reported from Swansea, Wales

    @virginmedia canโ€™t update my package online can you help please

  • philcowley2
    Phil Cowley #YJB4LIFE (@philcowley2) reported from Swansea, Wales

    @virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top

  • Jackson_SCFC
    Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia No, I've gone down this route before, just look in to your routing servers and or the bandwidth limit. Any time I do anything remotely intensive all packets start getting dropped. I'm on my knees.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • joelshepp
    Joel Sheppard (@joelshepp) reported

    @virginmedia It is absolutely diabolical; The usability is horrific; The interface is horrendous; You cannot recover deleted items; The recordings do not split between movies and TV shows; and The audio function on the remote control never works. How do I stop the constant upgrade messages?!!

  • TheGriftReport
    Grifty (@TheGriftReport) reported

    Millions of mobile phone users face data rationing and price hikes after Rachel Reeves excluded telecoms firms from a major energy discount scheme. Chancellor Reeves left VodafoneThree, Virgin Media O2 and EE out of the British Industrial Competitiveness Scheme which gives a 25% cut on electricity bills to thousands of other businesses. Telecoms firms are now facing full 33% energy price rises triggered by the Iran war and are drawing up emergency plans including slowing speeds, restricting data during peak times and charging premiums for heavy usage. One network warned up to 9,000 jobs could be at risk and 5G rollout plans shelved. VodafoneThree said it is โ€œdisappointedโ€ and urged the Government to protect the critical digital networks the country depends on. Virgin Media O2 added that if the Government wants growth it cannot overlook the networks Britain relies on.

  • pepetideo
    CrankyGeek (@pepetideo) reported

    @virginmedia ok... here is some feedback. Fire the person that has thought aquirering new customers is more important than keeping the ones you got and rewarding them. Secondly fire the person that is handeling disconnections. They singlehandely made me a never again costumer. You could not pay me to return

  • itsmeitsmeandy
    AM (@itsmeitsmeandy) reported

    @bt_uk and by any chance if you @giffgaff can actually get of your backsides and at the very least give me a engineer appointment date been waiting a month now nothing maybe i should cut out the middle man and contact your friends @virginmedia directly

  • ItsMeFletch_
    Fletch (@ItsMeFletch_) reported

    @virginmedia & @O2 are the two worst companies ever to deal with. Absolutely shocking service.!! ๐Ÿ–•๐Ÿ–•

  • ChaudhryHaroon
    hc (@ChaudhryHaroon) reported

    @virginmedia your agents are rude calling me to try and retain me as a customer but speaking to me in a patronising manner!

  • miaKJKJ22
    mia (@miaKJKJ22) reported

    @virginmedia @Gregster29 How to contact you on Sunday with Internet connection issues? The router is flashing yellow since yesterday (Saturday), troubleshooting not working.

  • justarieldotcom
    Ariel Online (@justarieldotcom) reported

    @NotEnoughTECH @virginmedia @virginmedia used to be one of if not the best broadband provider in the UK. They even won some customer service awards x years ago if i remember correctly. At one point everything just fell apart. Customer service became non existent, they started to treat customers unfairly and many other issues. I wonder what happened tbh๐Ÿค”

  • joelshepp
    Joel Sheppard (@joelshepp) reported

    @virginmedia How do I stop the constant messages telling me to upgrade to a diabolical 360 box (which I will never do)?

  • johnjoeoregan
    JJ (@johnjoeoregan) reported from Manchester, England

    @stetopping Remember you did the piece late last year about Virgin Media Broadband being out for a day? It's now been down for six days in some parts of Manchester. Six full days and not a word from the company except automated messages.