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Virgin Media

Virgin Media Outage Report in Port Talbot, Wales

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Port Talbot, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 1: Problems at Virgin Media

Virgin Media is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Port Talbot, Wales

The most recent Virgin Media outage reports came from the following cities: Neath, Swansea, Treorchy, and Port Talbot.

CityProblem TypeReport Time
Neath Internet 22 days ago
Swansea Total Blackout 24 days ago
Neath Internet 29 days ago
Swansea Internet 1 month ago
Neath Internet 1 month ago
Treorchy Internet 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Port Talbot, Wales

Latest outage, problems and issue reports in Port Talbot and nearby locations:

  • Dex_Fitz
    ๐——๐—ฒ๐˜… ๐—™๐—ถ๐˜๐˜‡๐—ด๐—ฒ๐—ฟ๐—ฎ๐—น๐—ฑ (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia Youโ€™ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia

  • carlbillings61
    Carl Billingsley (@carlbillings61) reported from City and County of Swansea, Wales

    @virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated ๐Ÿ˜ก. Can someone contact me please ?

  • SimonLew87
    S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Yeah Iโ€™ve done that and same issues

  • ELGriff28
    Elliot Griffiths (@ELGriff28) reported from Swansea, Wales

    @virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall ๐Ÿ˜ก

  • scooterman79_1
    Andy Williams (@scooterman79_1) reported from Swansea, Wales

    @virginmedia Internet playing up yet again, absolutely shocking service..

  • George2Rachel
    Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldnโ€™t be bothered to give me results of last one

  • NettThom
    Nett ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@NettThom) reported from Neath, Wales

    Customer service is an alien concept to @virginmedia

  • Kristian_Turner
    Kristian Turner (@Kristian_Turner) reported from Swansea, Wales

    @virginmedia Yes and says that the estimated fix time is 22:00 for all three!

  • SimonLew87
    S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Absolutely awful considering the service provided by your company is terrible, Iโ€™m still waiting for a response to my complaint!

  • Dex_Fitz
    ๐——๐—ฒ๐˜… ๐—™๐—ถ๐˜๐˜‡๐—ด๐—ฒ๐—ฟ๐—ฎ๐—น๐—ฑ (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia Iโ€™ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, Iโ€™ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.

  • Kristian_Turner
    Kristian Turner (@Kristian_Turner) reported from Swansea, Wales

    @virginmedia Landline, Tivo and Broadband all down. What can I do?

  • TheBenWoodcock
    Benjamin Woodcock (@TheBenWoodcock) reported from Swansea, Wales

    @virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150

  • mikeyowen2
    Michael owen โ“‚ (@mikeyowen2) reported from Cwmafan, Wales

    @virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone

  • SimonLew87
    S (@SimonLew87) reported from Swansea, Wales

    @virginmedia An engineer came out but still not working properly.

  • Dex_Fitz
    ๐——๐—ฒ๐˜… ๐—™๐—ถ๐˜๐˜‡๐—ด๐—ฒ๐—ฟ๐—ฎ๐—น๐—ฑ (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia No they have not. If they had done what theyโ€™ve advised theyโ€™d done, the complaint should be linked to my account? Surely?

  • SimonLew87
    S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Hey Iโ€™ve done everything on your website and still the same issues.

  • George2Rachel
    Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.

  • George2Rachel
    Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didnโ€™t have anything better to do on a Friday evening. Useless customer service continues

  • RobbieP99625428
    Robbie Phillips (@RobbieP99625428) reported from Aberavon, Wales

    Virgin Media nightmare to get advice and problems sorted

  • Dex_Fitz
    ๐——๐—ฒ๐˜… ๐—™๐—ถ๐˜๐˜‡๐—ด๐—ฒ๐—ฟ๐—ฎ๐—น๐—ฑ (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia So youโ€™re telling me that because 3 separate members of your staff have lied and not raised a complaint when Iโ€™ve asked, I now need to send you a letter? Are you joking? #VirginMedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • idrewdoughnut
    Andrew Molodoi (@idrewdoughnut) reported

    @virginmedia Can you tell me where is that specified? All I see is โ€œno known issueโ€ and we both know there are known issue. Why isnโ€™t this reflected on service status?

  • AndyJamesMichel
    Andy bowbells (@AndyJamesMichel) reported

    Service down AGAIN!! Thank god I only have 1 more month of this diabolical company. @virginmedia #virginmediadown

  • coops_99
    Steve Cooper (@coops_99) reported

    @virginmedia Now not working at all, again!! ๐Ÿคฌ๐Ÿ˜ก

  • djphilg101
    PG (@djphilg101) reported

    @virginmedia how do I go about getting a new box? The one I have is ridiculously slow and I have to restart it twice a day

  • ChrisHodgkins20
    @Hocky69 (@ChrisHodgkins20) reported

    @virginmedia @ainy18 My Internet is down that much ill be asking for a refund this month!!!

  • RoCo67
    Roco (@RoCo67) reported

    @virginmedia @SouthamptonFC Very poor service from Virgin media. Put you on hold for over a hour then cut you off every time. Still to resolve issue.

  • adameverard04
    Adam (@adameverard04) reported

    @virginmedia new customer income **** Vodafone

  • jggmitchell
    John Mitchell (@jggmitchell) reported

    @nigelwalsh @virginmedia Hysterical! 10-3!!!? Web chat!!? Thereโ€™s a customer experience razzie award in there somewhere.

  • ryanbeard2012
    Ryan (@ryanbeard2012) reported

    @virginmedia We are in another queue online. Hopefully to be sorted tonight. If someone could message at 2 tomorrow and hopefully we won't need the help then

  • dom_taylor123
    Dom (@dom_taylor123) reported

    @virginmedia @latinjokolivia Yes but it keeps telling me sign in. Now I have no WiFi at all. This is beyond a joke