Virgin Media Outage Report in Port Talbot, Wales
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Port Talbot, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Treorchy, and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
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Wi-fi | 2 hours ago |
|
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Internet | 23 days ago |
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Total Blackout | 24 days ago |
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Internet | 29 days ago |
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Internet | 1 month ago |
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Internet | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Port Talbot, Wales
Latest outage, problems and issue reports in Port Talbot and nearby locations:
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Benjamin Woodcock (@TheBenWoodcock) reported from Swansea, Wales@virginmedia a lot of good your mobile service is when I cant call 111 from my phone
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Chris Llewellyn (@CLlewellyn19) reported from Swansea, Wales@virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 heโs been having issues too ๐
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S (@SimonLew87) reported from Swansea, Wales@virginmedia Hey Iโve done everything on your website and still the same issues.
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S (@SimonLew87) reported from Swansea, Wales@virginmedia Absolutely awful considering the service provided by your company is terrible, Iโm still waiting for a response to my complaint!
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Kristian Turner (@Kristian_Turner) reported from Swansea, Wales@virginmedia Landline, Tivo and Broadband all down. What can I do?
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๐๐ฒ๐ ๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ (@Dex_Fitz) reported from Skewen, Wales@virginmedia Youโve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia
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Michael owen โ (@mikeyowen2) reported from Cwmafan, Wales@virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone
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S (@SimonLew87) reported from Swansea, Wales@virginmedia TBH Iโve restarted the WiFi as per your tips online but the performance is really poor.
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๐๐ฒ๐ ๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ (@Dex_Fitz) reported from Skewen, Wales@virginmedia No they have not. If they had done what theyโve advised theyโd done, the complaint should be linked to my account? Surely?
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Robbie Phillips (@RobbieP99625428) reported from Aberavon, WalesVirgin Media nightmare to get advice and problems sorted
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S (@SimonLew87) reported from Swansea, Wales@virginmedia An engineer came out but still not working properly.
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Benjamin Woodcock (@TheBenWoodcock) reported from Swansea, Wales@virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150
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S (@SimonLew87) reported from Swansea, Wales@virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint ๐ก
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๐๐ฒ๐ ๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ (@Dex_Fitz) reported from Skewen, Wales@virginmedia Iโve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, Iโll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
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Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
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๐๐ฒ๐ ๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ (@Dex_Fitz) reported from Skewen, Wales@virginmedia So youโre telling me that because 3 separate members of your staff have lied and not raised a complaint when Iโve asked, I now need to send you a letter? Are you joking? #VirginMedia
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Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia After being on hold for over 50 minutes I had to end the call. Iโm literally back to square one. Thatโs the problem.
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S (@SimonLew87) reported from Swansea, Wales@virginmedia Yes I have and itโs says there are no issues. Itโs frustrating as Iโm working from home and continues to drop or go off.
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Nett ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@NettThom) reported from Neath, WalesCustomer service is an alien concept to @virginmedia
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Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Yateley Hypnotherapy (@Yateleyhypno) reported@virginmedia As a public team, could you show your initiative and efficiency by offering to forward it to the department which would potentially handle such an issue, please?
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Rahimโข ๐ฌ๐ง๐ฒ๐ฆ (@rahim94) reported from Southampton, Englandso glad to have my tv back from repair after a few weeks of it not working. means i can watch Liverpool vs Burney nice and smoothly on my @virginmedia box and not have to deal with that god awful @SkySports app for windows #LIVBUR
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K Don (@KDon78567212) reported@virginmedia What steps can you take to resolve this issue?
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Yateley Hypnotherapy (@Yateleyhypno) reported@virginmedia He is elderly & suffering from isolation depression. He has no internet but has smartphone. He is retired & doesnโt have money for data. Iโm his counsellor & Covid poor & have no money to pay for it for him either. I am asking for a data sim for him.
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Kev Partridge (@oggy33) reported@WeAreOpenreach Hi, I am trying to join sky but have been told that I can have it as you didnโt make BT fibre accessible to my home, due to me using virgin that is totally wrong I know they are other homes using virgin media, good way to treat a disable wheelchair user.
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Memory Sibanda (@SibandaMs) reported@virginmedia this is very unfair, my kids are learning online using zoom and teams. For the past 3 days now there is no internet and what do you call this ..? Delivering a quality service..? You said you are increasing my monthly payment to continue improving your services...
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Davie Campbell (CCC) (@Ctrl_Continue) reported@SquidGaming @virginmedia I've found for my area they have the fastest and most stable connection but always found their customer service to be shocking. I have to phone them up to get rid of the TV and phone package and I know I have to set aside an hour cause they always try to sell you crap no1 wants
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Nicholas Sourkounis (@NSourkounis) reported@virginmedia worst customer service ever, been calling countless times your help line only to be put on hold for 1+ hour and then have the call end unexpectedly without getting to speak to anyone. Iโve been on hold for hours on end the past few weeks, clearly wasting my time
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Suzy ๐น (@Lovehasnowords1) reported@virginmedia Thanks for the link Virgin media, and it's really good to see you providing a cheaper capped contract free BB service for universal credit receiptiants, however i can't see anything to say it includes, people on legacy benefits, disabled, or unpaid carers.
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Stephanie Harris (@MrsSHarris16) reported@SkySports & @virginmedia sort out your login online please! Itโs taking me back to the homepage ๐คฌ