Virgin Media Outage Report in Port Talbot, Wales
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The latest reports from users having issues in Port Talbot come from postal codes SA12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Port Talbot, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Port Talbot, Swansea and Neath.
| City | Problem Type | Report Time |
|---|---|---|
 Port Talbot |
Wi-fi | |
| Port Talbot |
Phone | |
| Swansea |
TV | |
| Swansea |
Internet | |
| Neath |
Internet | |
| Swansea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Port Talbot, Wales
Latest outage, problems and issue reports in Port Talbot and nearby locations:
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🧑💻 Michał in CS
(@michalincs) reported
from
Swansea, Wales
I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.
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Paul Johnson
(@enfysjack) reported
from
Swansea, Wales
@virginmedia £50 more for the same package seems unfair to your loyal existing customer's
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Chris Richards
(@cymruchrisrich) reported
from
Gorseinon, Wales
@virginmedia It seems it’s down until 10.15 tomorrow morning. Ridiculous
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Darren Hughes
(@DarrenH99174695) reported
from
Swansea, Wales
@virginmedia Wife had spent over four hours on the phone to various operatives over two days, no help whatsoever.
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Phil Cowley #YJB4LIFE
(@philcowley2) reported
from
Swansea, Wales
@virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia No no known faults he was very surprised when I went out initially as he thought it was an isolated incident with next door
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Kevin Child
(@KevDocChild) reported
from
Swansea, Wales
@virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider
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Ade Wagstaff Physio MACP 🏴
(@adewagstaff) reported
from
Swansea, Wales
@virginmedia @vmbusinesshelp I have. They were not great. I did explain that the voice options stated there was an issue. However, your email said it would have been sorted last week. You breached the 6 hour window and the 5 people I spoke to in Timbuktu didn't understand me all that well 🤦#poorservice
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Phil
(@phillip_richard) reported
from
Swansea, Wales
@virginmedia #internet is down in #morfaroad #swansea same as yesterday morning ???? Done the reboots and need to know how long of possible
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.
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chris grindle
(@chrissyg666) reported
from
Dunvant, Wales
@virginmedia it's happening again...the #redbutton is not working #efl
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia He apparently told my neighbour that it will just come on at some point tonight? I don’t really hold a lot of faith with that as he had no idea what the issue was?
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Michael
(@MikeARose98) reported
from
Cwmafan, Wales
@virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡
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Paul Johnson
(@enfysjack) reported
from
Swansea, Wales
He @virginmedia Can you explain to me why a new customer can have the same package as me for £33 ? Whilst I am currently paying £85
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Chris Richards
(@cymruchrisrich) reported
from
Gorseinon, Wales
@virginmedia down again . No wifi or tv 😡
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Haylz 🦢🏴
(@HayleyJones1987) reported
from
Swansea, Wales
@virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.
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Geraint Reynolds
(@Gezz99) reported
from
Aberavon, Wales
@virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦
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Ade Wagstaff Physio MACP 🏴
(@adewagstaff) reported
from
Swansea, Wales
@virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.
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The_Viking
(@The_Dave_89) reported
from
Swansea, Wales
@GalePrime @AshBoio @LoREclipse It's still **** as it's virgin media
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Chris Davies
(@bigchristweets) reported
from
Gorseinon, Wales
@virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Danny Saunders
(@DannySaunders1) reported
@ShaunsmithSKS @virginmedia @SamAFCDavies they fixed this problem quickly enough
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Ben Parkins
(@BenParkins5) reported
@virginmedia I’ve got 1 bar signal which probably doesn’t help
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Colin Keogh
(@ColinKeogh5) reported
Crappy virgin media TV down again in South Dublin since 11pm last night as usual their useless support web page says there are no issues!!! Boils my blood anyone else in my boat?? #virginmedia
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Ben Parkins
(@BenParkins5) reported
@virginmedia Yes and still having problems, only been with you 3 weeks, what a good start, now all the appointments will probably be taken, joke
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drg
(@dg_eram) reported
@virginmedia it's not just placing an order. We can't even cancel the account WE are the one paying for but well, if you can't do anything I suppose the option is to look for external help as it doesn't seems very legal thanks anyway, have a good day
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Pete
(@petebeckett1) reported
@virginmedia To be honest I'm so fuming that our connection still isn't sorted, after over a month of telling you about intermittent faults, and now nearly a week of total loss of connection, and you appear not to care at all, dodging the point that the CS agent put the phone down on me
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Steve
(@Jinx_Cee) reported
@virginmedia @MoneyTelegraph how do I escalate a complaint. Cs is a waste of time phones about 20 times going round in circles. 8 weeks on and still paying for what I'm not getting. Emailed CEO and no answer... what do I do to get it fixed
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Chris Vine
(@CJMV2495) reported
@virginmedia please explain why my wifi is so slow. It’s less than 5 Mbps around 11pm-7am. Usually 100 Mbps during the day. It also stops working for about 30 seconds and then starts up again every few minutes between these times. There’s no reason for it. What’s the issue?!
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Ben Parkins
(@BenParkins5) reported
@virginmedia is your mobile system down as I can’t make a call, on hold trying to make a doctors appointment and then get kicked off the system and unable to make calls
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Pete
(@petebeckett1) reported
@virginmedia And now having to take a further 3 days off work, just to wait for an engineer to come out is just the icing on the cake for your incredibly poor customer service. A complaint has already been lodged with you, which got shut down after being referred to self care despite a new ..