Virgin Media Outage Report in Port Talbot, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Port Talbot, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Neath, Swansea, Treorchy and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Neath |
Internet | |
| Swansea |
Total Blackout | |
| Neath |
Internet | |
| Swansea |
Internet | |
| Neath |
Internet | |
| Treorchy |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Port Talbot, Wales
Latest outage, problems and issue reports in Port Talbot and nearby locations:
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Graham Crowley
(@crowley180) reported
from
Pyle, Wales
@Cdmconsultltd @virginmedia They all boast great customer service but it’s shocking the way they treat you
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Val
(@Botleylady) reported
from
Swansea, Wales
Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .
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Wayne Birch
(@WayneBirch11) reported
from
Swansea, Wales
@virginmedia just awful customer service just had a agent laugh at me down the phone it’s now 14 days with a damaged phone
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pola
(@bitterpola) reported
from
Swansea, Wales
Deactivating the parental controls w Virgin Media should not be this hard at all, half their website has been down for months
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pola
(@bitterpola) reported
from
Swansea, Wales
@virginmedia It is sorted out now but you guys really have to sort out your login and register postal online, it has been down for months.
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@vmbusiness It's been 11 days without service... and no call backs... I'd just really like to leave
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*•💎..cнℓσε ηα∂ιηε ∂αℓℓιηg *🏳️🌈*
(@Clo_Nadine) reported
from
Swansea, Wales
@virginmedia Your stil not getting it lol I want my phone to work with out my WiFi as my one work don’t work I need my hour to contact people it’s all sudden not working I hardly ever use my WiFi anyways my phones Better but no working nothing ykvto my WiFi box
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Kevin Child
(@KevDocChild) reported
from
Swansea, Wales
@virginmedia please sort yourselves out, we’ve been without TV all day, WiFi on and off all day. I pay you handsomely for a service that you rarely deliver to expectations #poorservicestanards #awfulcustomerservice #timetoconsideranewprovider
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Brian Parsons
(@parsons_brian) reported
from
Port Talbot, Wales
@virginmedia Thanks for the reply, the room where my hub is has great WiFi, my study has my laptop and printer, however WiFi is poor. I’d like to put some kinda booster in there, I did a test and looked into ordering one from you but was dismayed to being told it will cost £3 per mth plus del
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Val
(@Botleylady) reported
from
Swansea, Wales
@virginmedia Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .
-
carly marie lloyd
(@missscarlymarie) reported
from
Neath, Wales
6th phone call to @virginmedia absolutely useless getting things done! Being kept on the phone for up to 45mins for them to tell me everytime it's sorted! And never is! Be more than happy to disconnect after this 😠
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Sámuel Hill
(@SamuelHill98) reported
from
Swansea, Wales
@virginmedia the Sky Sports red button service is a shambles
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Emma fiona rawlings
(@emzyfifi) reported
from
Port Talbot, Wales
@virginmedia omg my ITV has gone down and I'm missing #Corrie 😫
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Louise price
(@zumbawithlou18) reported
from
Swansea, Wales
@virginmedia so disappointed with this company been loyal customer for so many years but cant give same offer to renew my contract as new customer offers!! New customers get sky sports and bt sport for £65 but long term customers £100 !!
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Katy Gibson
(@KatyGibsonWales) reported
from
Maesteg, Wales
@Virgin @virginmedia can you please sort the signal out very frustrating having no service all morning 😕
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*•💎..cнℓσε ηα∂ιηε ∂αℓℓιηg *🏳️🌈*
(@Clo_Nadine) reported
from
Swansea, Wales
@virginmedia are you down again! My internet ain’t working with out WiFi!!!!
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Angharad Stenner
(@SproutStenner) reported
from
Cefn Cribwr, Wales
@SkyUK have to be the worst broadband provider in existence. Can not wait for @virginmedia to get up to the crib and have a decent broadband provider #skyout #virginin
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Val
(@Botleylady) reported
from
Swansea, Wales
@virginmedia I’m totally disgusted with your call centre service I’ve just had a call from them & the person in question conveniently cut me off whilst in process of speaking to him. This has happened before & a complaint ignored. Value your customers you don’t know the meaning
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Kevin Child
(@KevDocChild) reported
from
Swansea, Wales
@virginmedia There are plenty of issues in Swansea with your service it seems.
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Aaron Phillips
(@AaronPhillips_7) reported
from
Gorseinon, Wales
@virginmedia It's still down 😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lee ellis💙💛
(@leedsunited_lee) reported
@virginmedia “Increased Service usage” you mean a pandemic that has made millions jobless and some housebound so more likely nowt else to do but watch TV to pass time but your companies logic is to increase prices, so you can “reinvest” not just lining your company directors pockets
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KendoDodd
(@KendoDodd) reported
@virginmedia Every other phone contract I had was fixed rate. Yours = increase in line with RPI: NOT RPI + 3.9%! Sentence 2 negates, contradicts, renders Sentence 1 null & void. You blithely offer a chance to cancel but still pay for the handset. Are #virginmedia contracts trustworthy/legal?
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Andy Stylianou
(@andystylianou1) reported
@virginmedia Hi, trying to call in a fault with my Ma's VirginMedia V6 box, none of the apps (Netflix, Prime, iPlayer) work off it, it sounds like the HD has a problem but could do with some advice as she's not particularly technical ...
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FM
(@Fred_Mullin) reported
@virginmedia She’d need help AC and is 15ml away. I might be able to get over tomorrow again but have a commitment for much of day. Naturally, at each of the calls I’ve had, all further escalated, she’s provided authority. Can you send me the link by any chance so I can help her tomoz?
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Tim McElligott
(@TimMcElligott4) reported
@virginmedia I am currently waiting on a phone call and having to listen to a load of crap music interspersed with continued reminders of a derisory offer which I have no interest in pursuing. Getting more fed up with the company every passing minute. I want to submit my notice NOW!
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S T
(@ScottyThorpe26) reported
@steveeades Piss take isn’t it RE Virgin media, I currently pay £58 p/m until May, when my discount will end. My bill would go to £106, then another £8.50 on top! £114.50!! I’m cancelling mine a month before and will be getting my partner to sign up as a ‘new customer’
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Michelle Cleator
(@Chelle41) reported
@virginmedia tivo box not working, snowy screen, turned on/off, unplugged/replugged cables etc. Website won't let me do diagnostic test, can't get through to a human on the phone. Any advice?
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JoMars
(@atetoomanymars) reported
@virginmedia Thank you however no issues in my area? I've gone through all my phone settings, restarted x 5 times, shut down and taken out SIM card etc yet no 4G/mobile data connection. Will I need to order new SIM card as my mobile is not an old model?
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Joe Fairfield
(@joef2310) reported
@SteveLtee @virginmedia No mate, had the same problem for about a week now
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Jo Mackfall
(@jomackfall) reported
@virginmedia Ridiculously I'm still waiting for someone to talk to. Is the messaging service Whatsapp or just text?