Virgin Media

Virgin Media Outage Report in Port Talbot, Wales

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The latest reports from users having issues in Port Talbot come from postal codes SA12.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Port Talbot, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Port Talbot, Wales 12/05/2025 14:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Port Talbot, Wales

The most recent Virgin Media outage reports came from the following cities: Neath, Swansea, Gorseinon, Port Talbot and Bridgend.

Loading map, please wait...
City Problem Type Report Time
United KingdomNeath Phone
United KingdomSwansea TV
United KingdomSwansea TV
United KingdomGorseinon Internet
United KingdomPort Talbot Wi-fi
United KingdomPort Talbot Internet

Community Discussion

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Virgin Media Issues Reports Near Port Talbot, Wales

Latest outage, problems and issue reports in Port Talbot and nearby locations:

  • bigchristweets Chris Davies (@bigchristweets) reported from Gorseinon, Wales

    @virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Skewen, Wales

    @virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Skewen, Wales

    @virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!

  • philcowley2 Phil Cowley #YJB4LIFE (@philcowley2) reported from Swansea, Wales

    @virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top

  • Adamcroft1996 Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales

    @virginmedia No no known faults he was very surprised when I went out initially as he thought it was an isolated incident with next door

  • grumpyoldprof Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.

  • grumpyoldprof Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.

  • ELGriff28 Elliot Griffiths (@ELGriff28) reported from Swansea, Wales

    @virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡

  • HayleyJones1987 Haylz 🦢🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HayleyJones1987) reported from Swansea, Wales

    @virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.

  • Welsh19 Stephen Squires (@Welsh19) reported from Pontardawe, Wales

    @SkyHelpTeam sort it out… it’s imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! It’s just a shame I can’t get @virginmedia internet…

  • Adamcroft1996 Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales

    @virginmedia He apparently told my neighbour that it will just come on at some point tonight? I don’t really hold a lot of faith with that as he had no idea what the issue was?

  • Adamcroft1996 Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales

    @virginmedia had no wifi since essential work was carried out in the area yesterday. It was supposed to be back up by 4pm yesterday. Neighbour had same issue engineer came out to neighbour and realised we both had the same problem. He said he would let me know what 1/2

  • grumpyoldprof Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Hello @virginmedia. My ntl email is down for third time in as many months and am unable to connect to the server. How long before it is back please?

  • MrandMrs50Plus MrandMrs50Plus (@MrandMrs50Plus) reported from Port Talbot, Wales

    @virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?

  • JOHNSONGAYNOR GAYNOR JOHNSON (@JOHNSONGAYNOR) reported from Skewen, Wales

    @virginmedia Had trouble with TV since this morning. Now have just BBC and ITV. Tried phoning but had short message saying they are busy and phone later! Phoned later…same message! What’s going on!?

  • George2Rachel Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one

  • carlbillings61 Carl Billingsley (@carlbillings61) reported from City and County of Swansea, Wales

    @virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated 😡. Can someone contact me please ?

  • ELGriff28 Elliot Griffiths (@ELGriff28) reported from Swansea, Wales

    @virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!😡

  • ELGriff28 Elliot Griffiths (@ELGriff28) reported from Swansea, Wales

    @virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom

  • George2Rachel Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ironmaiden1927 Lizzy B #axestogrind #orphan (@ironmaiden1927) reported

    @virginmedia im so fed up of my wifi going offline and no tv or internet! It happens ALL the time and your technical help process is beyond frustrating!!! I WANT TO TALK TO A PERSON!!!!!!

  • salskiann Sally (@salskiann) reported

    @virginmedia down m18 Manchester

  • AzimFaz Faz Azim (@AzimFaz) reported

    @virginmedia also ethernet connection is working, but still no wifi on my phone, @HuaweiMobileUK can you help as to why my phone is not connecting to wifi on virgin media hub

  • yvieshepp YvieShepp (@yvieshepp) reported

    @allbooksnoheart @virginmedia Same issues and I've called @virginmedia who told me they were having problems and to log in tomorrow morning.

  • mwildridge1992 Michael Wildridge (@mwildridge1992) reported

    @virginmedia @amandaj378 Same issue its due to the social media and vodaphone outages causing virgin router issues too

  • CafeDLucas Jason Lucas (@CafeDLucas) reported

    @DanParsons3 @virginmedia It seems to be affecting all Wi-Fi devices here as the ethernet cable is working to the TV (at the mo!) but mine and my partners phones both have no Wi-Fi signal.

  • Fad_1985 Sean (@Fad_1985) reported

    @virginmedia Even if it can tell me what the fault is, it makes no difference. I still don’t have internet. Your service is a disgrace.

  • HusbandOfTheLo1 Husband Of The Lovely Victoria (@HusbandOfTheLo1) reported

    @jamiewdavis @virginmedia Yep... Nothing in West Yorkshire and Virgin service checker isn't working....

  • Follow_Robot1 Follow_Robot2 (@Follow_Robot1) reported

    @virginmedia @iwasrory It's not a Facebook,Whatsapp and Instagram issue ffs I am on Sky my wired works fine but wi-fi not working at all on my more modern phone , it works on my Switch and old phone though..

  • Fifiosint Fi Fi (@Fifiosint) reported

    @Specwise @virginmedia I also have Huawei devices and I can't connect at all 🤷 the virgin app is also having issues