Virgin Media Outage Report in Port Talbot, Wales
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The latest reports from users having issues in Port Talbot come from postal codes SA13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Port Talbot, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot, Neath and Gorseinon.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Wi-fi | |
| Swansea |
Internet | |
| Port Talbot |
Internet | |
| Port Talbot |
Wi-fi | |
| Neath |
Internet | |
| Swansea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Port Talbot, Wales
Latest outage, problems and issue reports in Port Talbot and nearby locations:
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GAYNOR JOHNSON
(@JOHNSONGAYNOR) reported
from
Skewen, Wales
@virginmedia Had trouble with TV since this morning. Now have just BBC and ITV. Tried phoning but had short message saying they are busy and phone later! Phoned later…same message! What’s going on!?
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Chris Davies
(@bigchristweets) reported
from
Gorseinon, Wales
@virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. My ntl email is down for third time in as many months and am unable to connect to the server. How long before it is back please?
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia He apparently told my neighbour that it will just come on at some point tonight? I don’t really hold a lot of faith with that as he had no idea what the issue was?
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Stephen Squires
(@Welsh19) reported
from
Pontardawe, Wales
@SkyHelpTeam sort it out… it’s imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! It’s just a shame I can’t get @virginmedia internet…
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia had no wifi since essential work was carried out in the area yesterday. It was supposed to be back up by 4pm yesterday. Neighbour had same issue engineer came out to neighbour and realised we both had the same problem. He said he would let me know what 1/2
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia No no known faults he was very surprised when I went out initially as he thought it was an isolated incident with next door
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Michael
(@MikeARose98) reported
from
Cwmafan, Wales
@virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.
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Phil Cowley #YJB4LIFE
(@philcowley2) reported
from
Swansea, Wales
@virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top
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Haylz 🦢🏴
(@HayleyJones1987) reported
from
Swansea, Wales
@virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.
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Geraint Reynolds
(@Gezz99) reported
from
Aberavon, Wales
@virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡
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🧑💻 Michał in CS
(@michalincs) reported
from
Swansea, Wales
I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!😡
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MrandMrs50Plus
(@MrandMrs50Plus) reported
from
Port Talbot, Wales
@virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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LK 🏴☠️🚩
(@LK_Yanited) reported
@virginmedia Cheers for responding 10 hours later when you know it’s fixed, helpful 👍 And yes of course I checked the service checker but you never put the truth on that, you just lie and say there are no problems. When social media is wild with complaints about you, maybe you’re the problem
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Sharon MacDonald
(@SharonM25518475) reported
@virginmedia is there a problem in the Falkirk area?
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Olly Buxton
(@ollybuxton) reported
@virginmedia hi, is there an issue with the website currently? I’m trying to pay my bill but it won’t let me.
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Elisabeth White
(@LizBeth8806) reported
@virginmedia It says there are TV issues, but the issue is the broadband. Its been going on for a week.
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Liv
(@LivHinton) reported
@virginmedia Well that only works if the WiFi works... Signal for phones is so bad in our area despite a new mast within half a mile. Better customer service would be to send a text to make everyone aware there might be an issue (which there clearly is as its still not working now)
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Anthony Bruce
(@Brucie1986) reported
If I don't receive a call from anyone at @virginmedia today then my previous service provider @SkyUK have offered me a great deal to return and I'll be taking them up on it and will advise anyone thinking of using you in the future to think twice! Terrible customer service.
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Delboy
(@77_trigger) reported
@virginmedia I’m trying to pay my bill online but it looks like your servers are down. How can I pay my bill as you don’t take payments over the phone anymore.
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Eugene Brennan
(@EugenesDIYDen) reported
@VirginMediaIE @EmmaP46714206 @virginmedia I did but it didn't resolve the problem.
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Helen Polley
(@PrettyPolley) reported
@virginmedia This is my whole point. I couldn't get through to anyone who could or would cancel my account. There are no notes because I couldn't get that far.
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Cade
(@Cade1098) reported
anyone else have issues with virgin media on and off, mid game and it fully goes off for 5 mins then comes back on