Virgin Media

Virgin Media Outage Report in Port Talbot, Wales

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The latest reports from users having issues in Port Talbot come from postal codes SA12.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Port Talbot, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Port Talbot, Wales 12/11/2025 22:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Port Talbot, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Gorseinon, Port Talbot and Bridgend.

Loading map, please wait...
City Problem Type Report Time
United KingdomSwansea Internet
United KingdomNeath Phone
United KingdomSwansea TV
United KingdomSwansea TV
United KingdomGorseinon Internet
United KingdomPort Talbot Wi-fi

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Port Talbot, Wales

Latest outage, problems and issue reports in Port Talbot and nearby locations:

  • bitterpola pola (@bitterpola) reported from Swansea, Wales

    @virginmedia It is sorted out now but you guys really have to sort out your login and register postal online, it has been down for months.

  • WayneBirch11 Wayne Birch (@WayneBirch11) reported from Swansea, Wales

    @virginmedia just awful customer service just had a agent laugh at me down the phone it’s now 14 days with a damaged phone

  • KevDocChild Kevin Child (@KevDocChild) reported from Swansea, Wales

    @virginmedia There are plenty of issues in Swansea with your service it seems.

  • Leelamou Sophie 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Leelamou) reported from Swansea, Wales

    @virginmedia It was definitely intentional! Anyway... an hour later I finally managed to cancel. Won’t ever be using you again. See ya 👋🏼

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .

  • crowley180 Graham Crowley (@crowley180) reported from Pyle, Wales

    @Cdmconsultltd @virginmedia They all boast great customer service but it’s shocking the way they treat you

  • KatyGibsonWales Katy Gibson (@KatyGibsonWales) reported from Maesteg, Wales

    @Virgin @virginmedia can you please sort the signal out very frustrating having no service all morning 😕

  • Hywel79 Hywel (@Hywel79) reported from Swansea, Wales

    You'd think when @virginmedia sent out a new router it'd be one that works better than the old one, apparently not though, this ones shite as well. 3 days in a row, three seemingly random bouts of just not working

  • KevDocChild Kevin Child (@KevDocChild) reported from Swansea, Wales

    @virginmedia please sort yourselves out, we’ve been without TV all day, WiFi on and off all day. I pay you handsomely for a service that you rarely deliver to expectations #poorservicestanards #awfulcustomerservice #timetoconsideranewprovider

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    @virginmedia I’m totally disgusted with your call centre service I’ve just had a call from them & the person in question conveniently cut me off whilst in process of speaking to him. This has happened before & a complaint ignored. Value your customers you don’t know the meaning

  • missscarlymarie carly marie lloyd (@missscarlymarie) reported from Neath, Wales

    6th phone call to @virginmedia absolutely useless getting things done! Being kept on the phone for up to 45mins for them to tell me everytime it's sorted! And never is! Be more than happy to disconnect after this 😠

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    @virginmedia Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Maesteg, Wales

    @vmbusiness It's been 11 days without service... and no call backs... I'd just really like to leave

  • bitterpola pola (@bitterpola) reported from Swansea, Wales

    Deactivating the parental controls w Virgin Media should not be this hard at all, half their website has been down for months

  • SamuelHill98 Sámuel Hill (@SamuelHill98) reported from Swansea, Wales

    @virginmedia the Sky Sports red button service is a shambles

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Maesteg, Wales

    @vmbusinesshelp @vmbusiness @GrumbleGutsUK Ours still doesn't work... 3 weeks

  • Sixth_Form_Coll Swansea Sixth form College (@Sixth_Form_Coll) reported from Swansea, Wales

    @virginmedia so disappointed with your service. It’s been 9 months since we changed our package and still @virginmedia cannot get a simple Direct debit form processed correctly.

  • SproutStenner Angharad Stenner (@SproutStenner) reported from Cefn Cribwr, Wales

    @SkyUK have to be the worst broadband provider in existence. Can not wait for @virginmedia to get up to the crib and have a decent broadband provider #skyout #virginin

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Maesteg, Wales

    @vmbusinesshelp @luhbreton @vmbusiness We are on 18 days of no internet or service.. so I feel you

  • parsons_brian Brian Parsons (@parsons_brian) reported from Port Talbot, Wales

    @virginmedia Thanks for the reply, the room where my hub is has great WiFi, my study has my laptop and printer, however WiFi is poor. I’d like to put some kinda booster in there, I did a test and looked into ordering one from you but was dismayed to being told it will cost £3 per mth plus del

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • madfiona33 Fi (@madfiona33) reported

    Latest update from @virginmedia is they have identified the problem and it will be repaired by the 20th 😳🙈 wish us luck

  • stuart_smiles stuart smiles (@stuart_smiles) reported

    @virginmedia Not aware of any since then thus afternoon. Thanks Any details on the issues or upgrades that were taking place please ?

  • apt Ade Thompson (fully 💉+😷) (@apt) reported

    @benrlawlor hey, how is your virgin media connection in HX3? Had a technician out today and told me there is still an area outage even though tracker says fixed. No ETA or further information.

  • J_10211295 J (@J_10211295) reported

    @virginmedia How can I contact someone who speaks English without a strong accent, my account has been hacked and I am having a language barrier with the support team.

  • MrLarkman Mr Larkman (@MrLarkman) reported

    @virginmedia I’ve never been able to register

  • gnomeicide Cab Davidson #FBPE (@gnomeicide) reported

    @ChrisRandWrites @virginmedia Sounds about right. We've been with them for two different spells but they're cataclysmic at customer services. Bug out, go elsewhere, they're not worth the grief.

  • crisp_les Les Crisp (@crisp_les) reported

    @virginmedia I think that is called a Fobb Off! You really are not interested in helping are you. I will be going elsewhere. Thank you so much for your help. Any bad publicity I can give you I will.

  • Silv3rgoon David Silverman (@Silv3rgoon) reported

    @virginmedia I have been using that link since my service went down at 9am! it said my internet would be back at 3pm and since then it states my service is back which is not the case. we have been going round in circles here for hours!

  • skinnystudio SUNNY (@skinnystudio) reported

    @virginmedia why not give priority to the old, deaf and disabled that you do not adequately support with your call centres, im power of attorney for my father and you still have not supplied details nor dealt with any my requests - shambles

  • RhysS46410390 Rhys S (@RhysS46410390) reported

    @virginmedia £8 if I have over 2 days of no Internet dreadful customer service.