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Virgin Media

Virgin Media outages and service status in Port Talbot, Wales

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Port Talbot, including 0 direct reports.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • The most recent signal from this area was received May 28, 9:05 AM GMT+1.
  • 86% TV (86%)
  • 6% Internet (6%)
  • 3% Wi-fi (3%)
  • 3% Phone (3%)
  • 2% Total Blackout (2%)

The latest reports from users having issues in Port Talbot come from postal codes SA12 and SA13 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Port Talbot, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 30: Problems at Virgin Media

Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Port Talbot, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Port Talbot, and Maesteg.

CityProblem TypeReport Time
Swansea Phone 2 days ago
Swansea TV 3 days ago
Swansea TV 3 days ago
Swansea TV 3 days ago
Swansea TV 3 days ago
Swansea TV 3 days ago

Nearby cities with recent reports

Swansea

27 recent signals

2 days ago
Neath

1 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Port Talbot, Wales

Latest outage, problems and issue reports in Port Talbot and nearby locations:

  • TheBenWoodcock
    Benjamin Woodcock (@TheBenWoodcock) reported from Swansea, Wales

    @virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150

  • MrsSusanAlder
    Susan Alder (@MrsSusanAlder) reported from Swansea, Wales

    When @virginmedia service status says everything is fine but it's been on and off since Saturday 😡😡 x

  • Adamcroft1996
    Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales

    @virginmedia had no wifi since essential work was carried out in the area yesterday. It was supposed to be back up by 4pm yesterday. Neighbour had same issue engineer came out to neighbour and realised we both had the same problem. He said he would let me know what 1/2

  • bigchristweets
    Chris Davies (@bigchristweets) reported from Gorseinon, Wales

    @virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.

  • si_rees
    Simon Rees (@si_rees) reported from Margam, Wales

    @virginmedia hi my speed has died to a crawl this morning in the SA13 2 area of Port Talbot. Have reset the Super Hub etc. Help needed please.

  • Welsh19
    Stephen Squires (@Welsh19) reported from Pontardawe, Wales

    @SkyHelpTeam sort it out… it’s imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! It’s just a shame I can’t get @virginmedia internet…

  • Michael73271023
    Michael Jenkins (@Michael73271023) reported from Dyffryn Clydach, Wales

    @virginmedia sort your internet out as it's not working yet again

  • DragonEmbers
    Nat (@DragonEmbers) reported from Swansea, Wales

    @virginmedia Having to pay an early disconnection fee because you don't run services there is brilliant customer service 😂

  • _katyjames
    kat 🍊 (@_katyjames) reported from Swansea, Wales

    @virginmedia We had a box fitted yesterday and the signal just isn’t working, it drops ever other minute or so and we can only get service in the room where the box is

  • HayleyJones1987
    Haylz 🦢🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HayleyJones1987) reported from Swansea, Wales

    @virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.

  • JonoTobin
    Jonathan Tobin (@JonoTobin) reported from Aberavon, Wales

    Spend hours waiting for someone to answer @virginmedia then they just tell me ‘wait till tomorrow and it will work’. And it never does, cancellation never sounded so appealing

  • IROJDP
    Jonathan🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@IROJDP) reported from Swansea, Wales

    @virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service

  • Kristian_Turner
    Kristian Turner (@Kristian_Turner) reported from Swansea, Wales

    @virginmedia Landline, Tivo and Broadband all down. What can I do?

  • JonoTobin
    Jonathan Tobin (@JonoTobin) reported from Aberavon, Wales

    @virginmedia Could you tell me what department I need to speak to about set up issues after a house move, and what time they close please

  • paul_g89
    Paul G (@paul_g89) reported from Swansea, Wales

    @virginmedia can’t update my package online can you help please

  • Veronica_Cino
    Véronica (@Veronica_Cino) reported from Swansea, Wales

    @virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst

  • Jackson_SCFC
    Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia No, I've gone down this route before, just look in to your routing servers and or the bandwidth limit. Any time I do anything remotely intensive all packets start getting dropped. I'm on my knees.

  • Gezz99
    Geraint Reynolds (@Gezz99) reported from Aberavon, Wales

    @virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦

  • spilzzz
    Alice Spils (@spilzzz) reported from Swansea, Wales

    @virginmedia It’s a long standing issue which seems to be getting worse. The signal strength is just so so poor. I can’t use the WiFi upstairs most of the time 🙄

  • FROMMARGAM
    M (@FROMMARGAM) reported from Margam, Wales

    Hi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Dudley1976
    Stewie (@Dudley1976) reported

    @PeteUK7 @virginmedia @skytv are just as bad. My mum was recently trying to cancel the contract in the name of my recently passed father. It was when they asked to speak to the bill payer that the formal complaint was made…

  • spudmagic
    Potato Witch (@spudmagic) reported

    @PeteUK7 @virginmedia It was several years ago and I didn't pay you a penny. I was sharing the story to warn others about using your ****** company. Please **** off, particularly with your automated trash replies.

  • CarryOnGemma
    CarryOnGemma (@CarryOnGemma) reported

    @virginmedia this has gone beyond the pale now. You already know all the issues my dad and I have had for, well, weeks now. Dad had all his recordings deleted and now his new recordings are recording and now, when he’s watched part of something he can’t go back and watch it because it says the recording has failed. This has happened on every recording. It seems to record fine then changes to failed. Get this sorted and get the broadband sorted. How @Ofcom isn’t all over this I don’t know. Pushing people to take the V6 and then a year later this happens. Shocking.

  • Mr_ITellYah
    JFT97 (@Mr_ITellYah) reported

    @virginmedia The issue is it’s not the Tivo box. Also, recording series is not as straight forward like on the Tivo box. None of the features on it are particularly great. Tivo box is just all around better. 360 is a downgrade!

  • MannyParmar
    Manoj Parmar (@MannyParmar) reported

    @virginmedia you’ve made no provisions for your vulnerable customers in the LE5 5AA area after a lightning strike took out comms for everyone? Your estimated time to fix has gone from 24 hours to 4th June which is over a week away! How are life line pendants going to work?

  • erm2urm
    Urm (@erm2urm) reported

    @virginmedia I've been waiting for 35 mins for somebody to answer my call. VM CS is awful. I can't log into my account. I get a message to enter my email. I do this. I get sent and email. I click on the link and it starts the same process again. Can somebody please HELP!!

  • wilcochris
    Chris W (@wilcochris) reported

    @HermettiXX @PeteUK7 @virginmedia You clearly care enough to comment. ******* stupid ****!

  • neilheppen
    Heppo (@neilheppen) reported

    @virginmedia @GeoffJonners Why should that matter. An existing customers should be offered the same renewal deal whether online or by speaking to an agent. But of course that's not the case - and even the online renewal offer goes up or down every couple of days. Time the regulators got to grips with it.

  • happymum2005
    Shauna Campbell (@happymum2005) reported

    @PeteUK7 @LucyGoBag @virginmedia That’s appalling. Though for even their ‘apology response’ to get community noted is quite a spectacular fail!

  • altymoore1
    Jonathan Moore (@altymoore1) reported

    @virginmedia @PeteUK7 Isn’t that the whole point of a bereavement team? To stop **** like this happening? Human input. A little time when he told you 3 months ago is a pathetic excuse also