Virgin Media Outage Report in Port Talbot, Wales

Problems in the last 24 hours in Port Talbot, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Port Talbot, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Treorchy, and Port Talbot.

City	Problem Type	Report Time
Swansea	Wi-fi	2 hours ago
Neath	Internet	23 days ago
Swansea	Total Blackout	24 days ago
Neath	Internet	29 days ago
Swansea	Internet	1 month ago
Neath	Internet	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Port Talbot, Wales

Latest outage, problems and issue reports in Port Talbot and nearby locations:

• 
  Benjamin Woodcock (@TheBenWoodcock) reported 6 minutes ago from Swansea, Wales

  @virginmedia a lot of good your mobile service is when I cant call 111 from my phone

• 
  Chris Llewellyn (@CLlewellyn19) reported 6 minutes ago from Swansea, Wales

  @virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍

• 
  S (@SimonLew87) reported 7 minutes ago from Swansea, Wales

  @virginmedia Hey I’ve done everything on your website and still the same issues.

• 
  S (@SimonLew87) reported 12 minutes ago from Swansea, Wales

  @virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!

• 
  Kristian Turner (@Kristian_Turner) reported 22 minutes ago from Swansea, Wales

  @virginmedia Landline, Tivo and Broadband all down. What can I do?

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 25 minutes ago from Skewen, Wales

  @virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia

• 
  Michael owen Ⓜ (@mikeyowen2) reported 27 minutes ago from Cwmafan, Wales

  @virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone

• 
  S (@SimonLew87) reported 27 minutes ago from Swansea, Wales

  @virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 31 minutes ago from Skewen, Wales

  @virginmedia No they have not. If they had done what they’ve advised they’d done, the complaint should be linked to my account? Surely?

• 
  Robbie Phillips (@RobbieP99625428) reported 35 minutes ago from Aberavon, Wales

  Virgin Media nightmare to get advice and problems sorted

• 
  S (@SimonLew87) reported 36 minutes ago from Swansea, Wales

  @virginmedia An engineer came out but still not working properly.

• 
  Benjamin Woodcock (@TheBenWoodcock) reported 39 minutes ago from Swansea, Wales

  @virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150

• 
  S (@SimonLew87) reported 48 minutes ago from Swansea, Wales

  @virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 49 minutes ago from Skewen, Wales

  @virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.

• 
  Rachel George (@George2Rachel) reported 53 minutes ago from Neath, Wales

  @virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 55 minutes ago from Skewen, Wales

  @virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia

• 
  Rachel George (@George2Rachel) reported 56 minutes ago from Neath, Wales

  @virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.

• 
  S (@SimonLew87) reported 56 minutes ago from Swansea, Wales

  @virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.

• 
  Nett 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@NettThom) reported 57 minutes ago from Neath, Wales

  Customer service is an alien concept to @virginmedia

• 
  S (@SimonLew87) reported 59 minutes ago from Swansea, Wales

  @virginmedia Yeah I’ve done that and same issues

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Yateley Hypnotherapy (@Yateleyhypno) reported 3 minutes ago

  @virginmedia As a public team, could you show your initiative and efficiency by offering to forward it to the department which would potentially handle such an issue, please?

• 
  Rahim™ 🇬🇧🇲🇦 (@rahim94) reported 8 minutes ago from Southampton, England

  so glad to have my tv back from repair after a few weeks of it not working. means i can watch Liverpool vs Burney nice and smoothly on my @virginmedia box and not have to deal with that god awful @SkySports app for windows #LIVBUR

• 
  K Don (@KDon78567212) reported 12 minutes ago

  @virginmedia What steps can you take to resolve this issue?

• 
  Yateley Hypnotherapy (@Yateleyhypno) reported 12 minutes ago

  @virginmedia He is elderly & suffering from isolation depression. He has no internet but has smartphone. He is retired & doesn’t have money for data. I’m his counsellor & Covid poor & have no money to pay for it for him either. I am asking for a data sim for him.

• 
  Kev Partridge (@oggy33) reported 12 minutes ago

  @WeAreOpenreach Hi, I am trying to join sky but have been told that I can have it as you didn’t make BT fibre accessible to my home, due to me using virgin that is totally wrong I know they are other homes using virgin media, good way to treat a disable wheelchair user.

• 
  Memory Sibanda (@SibandaMs) reported 14 minutes ago

  @virginmedia this is very unfair, my kids are learning online using zoom and teams. For the past 3 days now there is no internet and what do you call this ..? Delivering a quality service..? You said you are increasing my monthly payment to continue improving your services...

• 
  Davie Campbell (CCC) (@Ctrl_Continue) reported 16 minutes ago

  @SquidGaming @virginmedia I've found for my area they have the fastest and most stable connection but always found their customer service to be shocking. I have to phone them up to get rid of the TV and phone package and I know I have to set aside an hour cause they always try to sell you crap no1 wants

• 
  Nicholas Sourkounis (@NSourkounis) reported 17 minutes ago

  @virginmedia worst customer service ever, been calling countless times your help line only to be put on hold for 1+ hour and then have the call end unexpectedly without getting to speak to anyone. I’ve been on hold for hours on end the past few weeks, clearly wasting my time

• 
  Suzy 🌹 (@Lovehasnowords1) reported 18 minutes ago

  @virginmedia Thanks for the link Virgin media, and it's really good to see you providing a cheaper capped contract free BB service for universal credit receiptiants, however i can't see anything to say it includes, people on legacy benefits, disabled, or unpaid carers.

• 
  Stephanie Harris (@MrsSHarris16) reported 25 minutes ago

  @SkySports & @virginmedia sort out your login online please! It’s taking me back to the homepage 🤬