Virgin Media outages and service status in Port Talbot, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Port Talbot, including 0 direct reports.
- The most common problems reported in this area mention E-mail, Internet, and TV.
- E-mail (33%)
- Internet (33%)
- TV (33%)
The latest reports from users having issues in Port Talbot come from postal codes SA12 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Port Talbot, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 20: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot, and Neath.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea
|
TV | 10 days ago |
|
Swansea
|
Internet | 11 days ago |
|
Port Talbot
|
Internet | 12 days ago |
Community Discussion
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Virgin Media Issues Reports Near Port Talbot, Wales
Latest outage, problems and issue reports in Port Talbot and nearby locations:
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Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues
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JonJamesPhotography (@JonJamesPhoto81) reported from Port Talbot, Wales@virginmedia @johnmclaren1972 All I’m seeing are apologies but still no resolution to fixing issues, providing a decent service or looking after existing customers. I’ll be changing to sky next month.
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NATALIE BALL 🛡️ (@Natalieball1984) reported from Skewen, Wales@virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!
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Duncan Lewis (@grumpyoldprof) reported from Skewen, WalesCould someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.
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Val (@Botleylady) reported from Swansea, WalesStill holding on the phone to @virginmedia after 1hr. 31mins 43secs. Absolutely disgusting service.
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Jonathan Tobin (@JonoTobin) reported from Aberavon, WalesSpend hours waiting for someone to answer @virginmedia then they just tell me ‘wait till tomorrow and it will work’. And it never does, cancellation never sounded so appealing
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Jonathan Tobin (@JonoTobin) reported from Aberavon, Wales@virginmedia Could you tell me what department I need to speak to about set up issues after a house move, and what time they close please
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Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales@virginmedia had no wifi since essential work was carried out in the area yesterday. It was supposed to be back up by 4pm yesterday. Neighbour had same issue engineer came out to neighbour and realised we both had the same problem. He said he would let me know what 1/2
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Nat (@DragonEmbers) reported from Swansea, WalesCan't take Virgin Media to my new address because the estate is too new and they don't have Virgin Media in those streets yet. First world problems 😂
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Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales@virginmedia He apparently told my neighbour that it will just come on at some point tonight? I don’t really hold a lot of faith with that as he had no idea what the issue was?
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👹JGall👹 (@_JGall) reported from Swansea, Wales@MrsSusanAlder @virginmedia Virgin are so bad I have them too
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Elliot Griffiths (@ELGriff28) reported from Swansea, Wales@virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom
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lisa fabb #StandWithUkraine🇺🇦 (@fabblisa) reported from City and County of Swansea, Wales@virginmedia Still no resolution
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales@virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia
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G (@therealGDJ) reported from Pontarddulais, Wales@virginmedia do you actually offer any kind of service??
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Ade Wagstaff Physio MACP 🏴 (@adewagstaff) reported from Swansea, Wales@virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.
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Jackson (@Jackson_SCFC) reported from Swansea, Wales@virginmedia Again, I appreciate what you're saying, but similarly I've had an engineer to my house and he said that within the parameters of his test, that my connection should be better than average. This is an issue with how my connection is being routed.
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Alice Spils (@spilzzz) reported from Swansea, Wales@virginmedia It’s a long standing issue which seems to be getting worse. The signal strength is just so so poor. I can’t use the WiFi upstairs most of the time 🙄
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Kristian Turner (@Kristian_Turner) reported from Swansea, Wales@virginmedia Yes and says that the estimated fix time is 22:00 for all three!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jane Bissell (@BissellJane1) reported@virginmedia another day without any internet and impossible to get a refund I had 2 days last month without service but all your staff are interested in is trying to sell products I don’t want I’ve reduced all products due to cost of living but I’m still getting calls every day
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Nicola James (@nicolajames38) reported@virginmedia I have reported 7 times now I need damaged cable burying under hardcore as having tarmac being laid tomorrow and still the Indian call centre cannot sort out my problem!!!! Unreal and past a joke now - customer service is shocking and I want a call back from England
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johan cruft (@rjbjmb) reported@virginmedia I don’t have sky sports as part of my package with you but have been able to watch it since Saturday. Is this part of the same issue?
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Stephen Maddock (@stephenm68) reported@tilalx @virginmedia It is. And nobody seems to have any information about what (if anything) is actually being done about the issue in our area
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Charlotte (@CharlotteG49201) reportedIs your Internet down in Guisborough TS14? We are at a holiday home and the internet isn't working despite the white light being on. Can't use the checker like we would back home as we don't know the owners surname. Thanks @virginmedia
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Malcolm Day 🏴 (@MalcDaySTFC) reported@virginmedia @Carolestfc1 Cancel the subscription as not fit for purpose! Either that or a refund is the least you should expect.
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oldman (@gyoldsingleman) reported@CliveR39 @virginmedia @virginmedia this problem is ongoing now for at least 10 days, I want to watch on tv not the app. I pay for this service!!! Why is it so difficult to resolve?
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Stuart Fox (@StuartFox13) reported@CliveR39 @virginmedia When are virgin going to fix this problem been 7 days now couldn't watch games on red button at the weekend I pay them enough for a service I'm not receiving will I get any money back wake virgin or you will be losing my custom
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Stephen Maddock (@stephenm68) reportedDay 23 without our @virginmedia broadband (or phone, or TV) so I’ve celebrated by spending 90 minutes on hold with the “Customer Services” team and responding to the email from the Complaints team telling me that they had fixed my issue (spoiler: they hadn’t). Pathetic!
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Gary Adams (@GazzaAdams) reported@UKDan86 @virginmedia I have read the T&Cs, Dan. Working from home isn't the basis of my complaint — paying for a broadband service that's been repeatedly intermittent for four weeks is. Virgin Media themselves acknowledge an ongoing fault. Whether I use my connection for work, Netflix or watching cat videos is irrelevant to expecting the service I'm paying for to actually work.