Virgin Media

Virgin Media Outage Report in Port Talbot, Wales

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The latest reports from users having issues in Port Talbot come from postal codes SA12.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Port Talbot, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Port Talbot, Wales 02/17/2026 00:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Port Talbot, Wales

The most recent Virgin Media outage reports came from the following cities: Port Talbot, Swansea and Neath.

Loading map, please wait...
City Problem Type Report Time
United KingdomPort Talbot Wi-fi
United KingdomPort Talbot Phone
United KingdomSwansea TV
United KingdomSwansea Internet
United KingdomNeath Internet
United KingdomSwansea Internet

Community Discussion

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Virgin Media Issues Reports Near Port Talbot, Wales

Latest outage, problems and issue reports in Port Talbot and nearby locations:

  • Leelamou Sophie 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Leelamou) reported from Swansea, Wales

    @virginmedia It was definitely intentional! Anyway... an hour later I finally managed to cancel. Won’t ever be using you again. See ya 👋🏼

  • KevDocChild Kevin Child (@KevDocChild) reported from Swansea, Wales

    @virginmedia please sort yourselves out, we’ve been without TV all day, WiFi on and off all day. I pay you handsomely for a service that you rarely deliver to expectations #poorservicestanards #awfulcustomerservice #timetoconsideranewprovider

  • parsons_brian Brian Parsons (@parsons_brian) reported from Port Talbot, Wales

    @virginmedia Thanks for the reply, the room where my hub is has great WiFi, my study has my laptop and printer, however WiFi is poor. I’d like to put some kinda booster in there, I did a test and looked into ordering one from you but was dismayed to being told it will cost £3 per mth plus del

  • missscarlymarie carly marie lloyd (@missscarlymarie) reported from Neath, Wales

    6th phone call to @virginmedia absolutely useless getting things done! Being kept on the phone for up to 45mins for them to tell me everytime it's sorted! And never is! Be more than happy to disconnect after this 😠

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Maesteg, Wales

    @vmbusinesshelp @vmbusiness @GrumbleGutsUK Ours still doesn't work... 3 weeks

  • Hywel79 Hywel (@Hywel79) reported from Swansea, Wales

    You'd think when @virginmedia sent out a new router it'd be one that works better than the old one, apparently not though, this ones shite as well. 3 days in a row, three seemingly random bouts of just not working

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    @virginmedia I’m totally disgusted with your call centre service I’ve just had a call from them & the person in question conveniently cut me off whilst in process of speaking to him. This has happened before & a complaint ignored. Value your customers you don’t know the meaning

  • crowley180 Graham Crowley (@crowley180) reported from Pyle, Wales

    @Cdmconsultltd @virginmedia They all boast great customer service but it’s shocking the way they treat you

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    @virginmedia Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .

  • SamuelHill98 Sámuel Hill (@SamuelHill98) reported from Swansea, Wales

    @virginmedia the Sky Sports red button service is a shambles

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .

  • SproutStenner Angharad Stenner (@SproutStenner) reported from Cefn Cribwr, Wales

    @SkyUK have to be the worst broadband provider in existence. Can not wait for @virginmedia to get up to the crib and have a decent broadband provider #skyout #virginin

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Maesteg, Wales

    @vmbusinesshelp @luhbreton @vmbusiness We are on 18 days of no internet or service.. so I feel you

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Maesteg, Wales

    @vmbusiness It's been 11 days without service... and no call backs... I'd just really like to leave

  • KatyGibsonWales Katy Gibson (@KatyGibsonWales) reported from Maesteg, Wales

    @Virgin @virginmedia can you please sort the signal out very frustrating having no service all morning 😕

  • bitterpola pola (@bitterpola) reported from Swansea, Wales

    Deactivating the parental controls w Virgin Media should not be this hard at all, half their website has been down for months

  • WayneBirch11 Wayne Birch (@WayneBirch11) reported from Swansea, Wales

    @virginmedia just awful customer service just had a agent laugh at me down the phone it’s now 14 days with a damaged phone

  • emzyfifi Emma fiona rawlings (@emzyfifi) reported from Port Talbot, Wales

    @virginmedia omg my ITV has gone down and I'm missing #Corrie 😫

  • KevDocChild Kevin Child (@KevDocChild) reported from Swansea, Wales

    @virginmedia There are plenty of issues in Swansea with your service it seems.

  • bitterpola pola (@bitterpola) reported from Swansea, Wales

    @virginmedia It is sorted out now but you guys really have to sort out your login and register postal online, it has been down for months.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • 8blured8 blured (@8blured8) reported

    Virgin Media!!!! Our whole street has no internet... and you report everything is fine? This is because any attempt to report faults are now directed to: "your router is connected". No more customer service... no phone or chats... #virginmediadown #virginmedia

  • Adamox2020 Adam (@Adamox2020) reported

    @virginmedia Yes I have but seems like it's taking forever for your team to actually fix the issue. Been off for hours around Oxfordshire

  • vodkaredbill bbb (@vodkaredbill) reported

    @virginmedia is there any point when your phone lines don’t cut off , yiur overseas call centres are like robots and I am still trying to get a issue solved . Service from virgin media is a joke

  • EverybodyLuvs_ Raymond (@EverybodyLuvs_) reported

    Was on the phone to Virgin Media trying to get an upgrade on my TiVo box to a V6 box, basically fobbed me off and did all the resets and **** to make the old box 'faster'. The technical guy says there's ways I could tell you to get this new box but I'm being recorded. 🤔 Wtf

  • MElizabethLowry Elizabeth Lowry (@MElizabethLowry) reported

    @virginmedia You have been promising a call from IT for a week now. IT ticket, mail unlock forms - all useless. The call is never made, the unlock not actioned. Each time you simply issue a new ‘window’ for the non-existent call @RebeccaSmithers #guardianconsumerchampions

  • GHSSR Holly Lincoln (@GHSSR) reported

    @virginmedia No apprantly today there is 'know known issue' get this a lot!

  • asmithhh1993 alex smith (@asmithhh1993) reported

    @virginmedia was there a problem in my area last night/this morning? Had no internet from 1am till 10am… post code GU46, internet cutting out almost every day!

  • asmithhh1993 alex smith (@asmithhh1993) reported

    @virginmedia I have, service is fine now. I’m asking if there was any problems in my area last night

  • vmbusinesshelp Customer Service (@vmbusinesshelp) reported

    @boldmoveuk @vmbusiness @Ofcom Hello, i am sorry to hear that this is the case for you, can you please contact our faults team on 0800 052 0800 and then option 3, so that they can support you with the service issue and with the dongle.

  • gosforthblue Dean Harris (@gosforthblue) reported

    Anyone at @virginmedia want to give me a clue as to how I can book an engineer - your customer service website has defeated me so resorting to the power of Twitter!!