Virgin Media Outage Report in Port Talbot, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Port Talbot come from postal codes SA12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Port Talbot, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 27: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Neath, Treorchy, Port Talbot and Swansea.
| City | Problem Type | Report Time |
|---|---|---|
 Neath |
Internet | |
| Treorchy |
Internet | |
| Neath |
Wi-fi | |
| Port Talbot |
Wi-fi | |
| Port Talbot |
Phone | |
| Swansea |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Port Talbot, Wales
Latest outage, problems and issue reports in Port Talbot and nearby locations:
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pola
(@bitterpola) reported
from
Swansea, Wales
@virginmedia It is sorted out now but you guys really have to sort out your login and register postal online, it has been down for months.
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Brian Parsons
(@parsons_brian) reported
from
Port Talbot, Wales
@virginmedia Thanks for the reply, the room where my hub is has great WiFi, my study has my laptop and printer, however WiFi is poor. I’d like to put some kinda booster in there, I did a test and looked into ordering one from you but was dismayed to being told it will cost £3 per mth plus del
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Louise price
(@zumbawithlou18) reported
from
Swansea, Wales
@virginmedia so disappointed with this company been loyal customer for so many years but cant give same offer to renew my contract as new customer offers!! New customers get sky sports and bt sport for £65 but long term customers £100 !!
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*•💎..cнℓσε ηα∂ιηε ∂αℓℓιηg *🏳️🌈*
(@Clo_Nadine) reported
from
Swansea, Wales
@virginmedia Your stil not getting it lol I want my phone to work with out my WiFi as my one work don’t work I need my hour to contact people it’s all sudden not working I hardly ever use my WiFi anyways my phones Better but no working nothing ykvto my WiFi box
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Val
(@Botleylady) reported
from
Swansea, Wales
@virginmedia Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .
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carly marie lloyd
(@missscarlymarie) reported
from
Neath, Wales
6th phone call to @virginmedia absolutely useless getting things done! Being kept on the phone for up to 45mins for them to tell me everytime it's sorted! And never is! Be more than happy to disconnect after this 😠
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Val
(@Botleylady) reported
from
Swansea, Wales
@virginmedia I’m totally disgusted with your call centre service I’ve just had a call from them & the person in question conveniently cut me off whilst in process of speaking to him. This has happened before & a complaint ignored. Value your customers you don’t know the meaning
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Emma fiona rawlings
(@emzyfifi) reported
from
Port Talbot, Wales
@virginmedia omg my ITV has gone down and I'm missing #Corrie 😫
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*•💎..cнℓσε ηα∂ιηε ∂αℓℓιηg *🏳️🌈*
(@Clo_Nadine) reported
from
Swansea, Wales
@virginmedia are you down again! My internet ain’t working with out WiFi!!!!
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Kevin Child
(@KevDocChild) reported
from
Swansea, Wales
@virginmedia please sort yourselves out, we’ve been without TV all day, WiFi on and off all day. I pay you handsomely for a service that you rarely deliver to expectations #poorservicestanards #awfulcustomerservice #timetoconsideranewprovider
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Aaron Phillips
(@AaronPhillips_7) reported
from
Gorseinon, Wales
@virginmedia It's still down 😭
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Kevin Child
(@KevDocChild) reported
from
Swansea, Wales
@virginmedia There are plenty of issues in Swansea with your service it seems.
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Graham Crowley
(@crowley180) reported
from
Pyle, Wales
@Cdmconsultltd @virginmedia They all boast great customer service but it’s shocking the way they treat you
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Wayne Birch
(@WayneBirch11) reported
from
Swansea, Wales
@virginmedia just awful customer service just had a agent laugh at me down the phone it’s now 14 days with a damaged phone
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Katy Gibson
(@KatyGibsonWales) reported
from
Maesteg, Wales
@Virgin @virginmedia can you please sort the signal out very frustrating having no service all morning 😕
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pola
(@bitterpola) reported
from
Swansea, Wales
Deactivating the parental controls w Virgin Media should not be this hard at all, half their website has been down for months
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@vmbusiness It's been 11 days without service... and no call backs... I'd just really like to leave
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Angharad Stenner
(@SproutStenner) reported
from
Cefn Cribwr, Wales
@SkyUK have to be the worst broadband provider in existence. Can not wait for @virginmedia to get up to the crib and have a decent broadband provider #skyout #virginin
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Sámuel Hill
(@SamuelHill98) reported
from
Swansea, Wales
@virginmedia the Sky Sports red button service is a shambles
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Val
(@Botleylady) reported
from
Swansea, Wales
Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Edge
(@PeterEdge7) reported
@virginmedia They asked to speak to my mother even after repeated attempts to explain that she is deaf and dumb. Having my mom speak down the phone to them in such manner is very humiliating for her and my dad. The incident has left her very upset
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WhySoSerious!?
(@J0K3R_GaNg) reported
@virginmedia Price compared to speed and reliability don't compare, WiFi coverage is awful, loyal customer deals all but non existent, customer service terrible. My gripes with VM are vast but what other choice is there 🙄
-
hallowqueen 🌙
(@hangelicapickls) reported
@virginmedia hi my internet has been going down all weekend, just went down again there about 10 mins ago with no sign of returning. is this an issue with the network or is it my own connection? have seen other people having the same issue
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Tracy Hendrie
(@tracy_hendrie) reported
@virginmedia I am a existing customer and everyday for the last few weeks I keep getting calls from Virgin Media. I do not want anymore calls. Shame you can't have more staff answering your customer service line instead of using covid as an excuse for long wait times
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David Byers
(@hollywood7455) reported
@sarah_bedell @virginmedia So sorry about that,I have had similar issues like that before,but smartcr4ck on Instagram helped me out,he’s a genius
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Sarah Bedell
(@sarah_bedell) reported
@virginmedia OMG. I have done all this, it is a Virgin fault. Stop blaming the customer and just tell us what is going on, please.
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Sarah Bedell
(@sarah_bedell) reported
@virginmedia I CANNOT GET INTO MY ACCOUNT TO SET UP A NEW PASSWORD. YOU ARE SHIFTING THE BLAME TO CUSTOMERS WHEN IT IS CLEARLY A VIRGIN ISSUE. And yes, this is = to shouting. As you would do without email for 18 hours and no sensible help.
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V.I.N.CENT
(@VINCENT97536095) reported
@virginmedia I just want to speak to a human being about a physical problem with the cable coming into my property. Why is your website and phone line designed to prevent that?
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WhySoSerious!?
(@J0K3R_GaNg) reported
@virginmedia Already have and that's the loyal customer part. Literally 0 to offer yet if a new customer joins you roll out the red carpet. Been with you about 15 years now, gonna start shopping around I think
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Peter Edge
(@PeterEdge7) reported
@virginmedia are the worst regarding the way they treat customers especially deaf customers like my parents. I'm so angry right now it's ridiculous but @virginmedia will not care one bit.