Virgin Media Outage Report in Port Talbot, Wales
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The latest reports from users having issues in Port Talbot come from postal codes SA12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Port Talbot, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Gorseinon and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Internet | |
| Neath |
Phone | |
| Swansea |
TV | |
| Swansea |
TV | |
| Gorseinon |
Internet | |
| Port Talbot |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Port Talbot, Wales
Latest outage, problems and issue reports in Port Talbot and nearby locations:
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👹JGall👹
(@_JGall) reported
from
Swansea, Wales
@MrsSusanAlder @virginmedia They're a nightmare but won't do anything to fix it now during the pandemic, but expect full payment it's a joke x
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Paul G
(@paul_g89) reported
from
Swansea, Wales
@virginmedia can’t update my package online can you help please
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Nat
(@DragonEmbers) reported
from
Swansea, Wales
Can't take Virgin Media to my new address because the estate is too new and they don't have Virgin Media in those streets yet. First world problems 😂
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kat 🍊
(@_katyjames) reported
from
Swansea, Wales
@virginmedia pls fix my wifi
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Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
Spend hours waiting for someone to answer @virginmedia then they just tell me ‘wait till tomorrow and it will work’. And it never does, cancellation never sounded so appealing
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JonJamesPhotography
(@JonJamesPhoto81) reported
from
Port Talbot, Wales
@virginmedia @johnmclaren1972 All I’m seeing are apologies but still no resolution to fixing issues, providing a decent service or looking after existing customers. I’ll be changing to sky next month.
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Richard Hedges
(@hedges1975) reported
from
Gorseinon, Wales
@virginmedia would it be too much trouble for someone to fix my landline issue, I can't receive incoming calls, yet your call centre agents tell me there going to ring me back on my home line and then cut me off!!! Can't ring me back if I can't receive incoming calls!!!!!
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Stuart Davis
(@stuartdavis21) reported
from
Swansea, Wales
Virgin shitty media down yet again #VirginMediadown #virginmedia
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👹JGall👹
(@_JGall) reported
from
Swansea, Wales
@MrsSusanAlder @virginmedia Virgin are so bad I have them too
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Nat
(@DragonEmbers) reported
from
Swansea, Wales
@virginmedia Having to pay an early disconnection fee because you don't run services there is brilliant customer service 😂
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Alice Spils
(@spilzzz) reported
from
Swansea, Wales
@virginmedia why does my WiFi only work in the room my broadband box is in when I live in a tiny 2 bed terrace house :( sooooo annoying. Pls help.
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Beccy Blackmore
(@belock14) reported
from
Aberavon, Wales
@virginmedia I’m having problems getting through to your customer services, I’ve been trying since yesterday morning. This is unacceptable. Please can you send me a link for a web chat.
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Susan Alder
(@MrsSusanAlder) reported
from
Swansea, Wales
When @virginmedia service status says everything is fine but it's been on and off since Saturday 😡😡 x
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Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
@virginmedia Could you tell me what department I need to speak to about set up issues after a house move, and what time they close please
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kat 🍊
(@_katyjames) reported
from
Swansea, Wales
@virginmedia We had a box fitted yesterday and the signal just isn’t working, it drops ever other minute or so and we can only get service in the room where the box is
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Sarah
(@Vanilla__Slice) reported
from
Swansea, Wales
@virginmedia I'm moving home at the weekend so engineer's came out to the new property today to connect the outside cables to the house. They were unable to as the neighbours are using that cable. Hope you can help.
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Gareth Slee
(@garethslee) reported
from
Port Talbot, Wales
@virginmedia My internet has been up and down for the last few days. This morning it completely failed. Rebooted hub a few times but still no go SA13 area.
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Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
@virginmedia I was transferred numerous times. Then finally told that the person who set up the house transfer, has messed it up and somehow cancelled my access. With no solution on how to fix it
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Jonathan Tobin
(@JonoTobin) reported
from
Port Talbot, Wales
@virginmedia I was advised that I need to speak to a different department, by what feels like every department in Virgin Media! Whoever dealt with the house to house transfer has made an error.. and has somehow cancelled my service. But no department is taking responsibility to fix
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Helen Roberts 🏴
(@Babyeh66) reported
from
Swansea, Wales
@virginmedia Hello, can’t get into @NetflixUK on TiVo box tonight getting error code A01, haven’t had this problem before please help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Justin | Taz
(@JustinTaz_) reported
@virginmedia I just want a timeframe! This has been on going since Thursday! I am paying for a service and expect my expectations to be met! Currently you are just taking my money without providing the service reliably I am paying for?!
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Ash
(@ashpuren) reported
@virginmedia your service is shocking! I’ve been on hold for almost 2 hours today due to loss of broadband. All 7 of my staff are sitting around twiddling their thumbs & all that happens is that I get shunted from pillar to post. #NoHelp
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Tim Wemimo
(@TimWemimo) reported
@virginmedia this criminal and fraud Virgin mobile UK insurance is not acting unreasonably in refusing to replace my phone for the past 7months.we get back to you in 24th hours is all am getting back from this criminal insurance company.I am taken my complaint to the ombudsman
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🏁Ruth Maxwell-Hudson🏁
(@ruthm4x) reported
@virginmedia Luckily today is my day off so it's not so bad, fingers crossed it's sorted before tomorrow :)
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Stuart 💙💛
(@Mataniels) reported
@virginmedia Hi, So I have had continual drop outs ever since I joined (24th Aug) and I have just run diagnostics on the router and have 32 devices with this error (31The device d6:ac:98:74:62:0d has low signal strength, please move it closer to Hub 3.0.) I live in a small 3 bed house??
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Dan Long
(@DanielLong88) reported
@virginmedia Hi. I always check the area outages. They always say the same thing... no problems to report... but there are problems!
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Bluedog
(@Bluedog1883) reported
@virginmedia signed up with you on 17/8 but going to cancel, you can’t seem to get my email correct and I’ve still not received any comms?…if you can’t get this right what hope for the service you offer?
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Aman Hayer
(@playerhayer) reported
@virginmedia They said the complaint was open but couldn't see what was happening. They said they would look into it and call me back but don't. When I ask to speak to a manager I'm not given the chance. You are in breach of your 'Consumer Complaints Code of Practice'. I need accountability.
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Stuart 💙💛
(@Mataniels) reported
@virginmedia Ok deleted it. I have reset my router 3 times, rebooted several times and still get lots of drop outs. When I look on the app it says my broadband is good. Can I cancel in the 1st month?
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Laura Ní Cheallaigh
(@LauraNiCheal) reported
@virginmedia the installer told me on Friday there was a WhatsApp number to contact customer service completely. What is that number? I’ve been on hold for 30 mins and don’t have the time for that…