Virgin Media outages and service status in Port Talbot, Wales

Problems in the last 24 hours in Port Talbot, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Port Talbot, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Port Talbot, and Maesteg.

City	Problem Type	Report Time
Swansea	E-mail	4 days ago
Swansea	Phone	7 days ago
Swansea	TV	8 days ago
Swansea	TV	8 days ago
Swansea	TV	8 days ago
Swansea	TV	8 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Port Talbot, Wales

Latest outage, problems and issue reports in Port Talbot and nearby locations:

• 
  S (@SimonLew87) reported 7 minutes ago from Swansea, Wales

  @virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!

• 
  Geraint Reynolds (@Gezz99) reported 8 minutes ago from Aberavon, Wales

  @virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦

• 
  Véronica (@Veronica_Cino) reported 9 minutes ago from Swansea, Wales

  @virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst

• 
  Alice Spils (@spilzzz) reported 11 minutes ago from Swansea, Wales

  @virginmedia It’s a long standing issue which seems to be getting worse. The signal strength is just so so poor. I can’t use the WiFi upstairs most of the time 🙄

• 
  Ben Lewis-Bloor (@BenSwansea) reported 13 minutes ago from Swansea, Wales

  @virginmedia my internet just suddenly went down 10mins ago. I was using it. Your test says it cant see the equipment SA1 2PQ

• 
  Phil (@phillip_richard) reported 15 minutes ago from Swansea, Wales

  @virginmedia #internet is down in #morfaroad #swansea same as yesterday morning ???? Done the reboots and need to know how long of possible

• 
  Lucy Cohen (@LucyMazuma) reported 25 minutes ago from Swansea, Wales

  @virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.

• 
  🧑‍💻 Michał in CS (@michalincs) reported 27 minutes ago from Swansea, Wales

  I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.

• 
  Duncan Lewis (@grumpyoldprof) reported 28 minutes ago from Skewen, Wales

  Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.

• 
  Chris Llewellyn (@CLlewellyn19) reported 30 minutes ago from Swansea, Wales

  @virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡

• 
  Michael owen Ⓜ (@mikeyowen2) reported 32 minutes ago from Cwmafan, Wales

  @virginmedia network is the worst WiFi I have ever witnessed in my life.

• 
  👹JGall👹 (@_JGall) reported 33 minutes ago from Swansea, Wales

  @MrsSusanAlder @virginmedia They're a nightmare but won't do anything to fix it now during the pandemic, but expect full payment it's a joke x

• 
  M (@FROMMARGAM) reported 34 minutes ago from Margam, Wales

  Hi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.

• 
  Michael (@MikeARose98) reported 50 minutes ago from Cwmafan, Wales

  @virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡

• 
  Adam Croft (@Adamcroft1996) reported 50 minutes ago from Pontarddulais, Wales

  @virginmedia No no known faults he was very surprised when I went out initially as he thought it was an isolated incident with next door

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 54 minutes ago from Skewen, Wales

  @virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia

• 
  Stuart Davis (@stuartdavis21) reported 55 minutes ago from Swansea, Wales

  Virgin shitty media down yet again #VirginMediadown #virginmedia

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 57 minutes ago from Skewen, Wales

  @virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.

• 
  S (@SimonLew87) reported 57 minutes ago from Swansea, Wales

  @virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.

• 
  Jonathan Tobin (@JonoTobin) reported 59 minutes ago from Port Talbot, Wales

  @virginmedia I was advised that I need to speak to a different department, by what feels like every department in Virgin Media! Whoever dealt with the house to house transfer has made an error.. and has somehow cancelled my service. But no department is taking responsibility to fix

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TB (@Peerabeee) reported 3 minutes ago

  @virginmedia I can't send direct messages right now; I've shared all the information, I don't understand why you keep asking for DMs. Please cancel my contract immediately due to the service you're failing to provide. @Ofcom #VirginMedia #Ofcom #Broadband

• 
  Mark Dickson (@4bff1d43443741a) reported 8 minutes ago

  @virginmedia still waiting on email 1.5hrs later. Appalling customer service #joke

• 
  Tom Pickering (@TomPickering) reported 9 minutes ago

  It's crazy that 10 years on, @virginmedia are still throttelling people's internet for no reason. Or, I guess this time it's because we're leaving them so they've said a nice **** you to us :)

• 
  lew (@trippinlmao) reported 10 minutes ago

  .@SkyHelpTeam reyt so when am sat playing ranked play and my internet goes off what compensation do i get? lost sr cos ur **** ******* service i’ve told virgin media they’re **** but they never once did me ***** in the middle of night did they

• 
  Sean 💙💛 (@SeanSmi59697180) reported 12 minutes ago

  @OliverGMcManus @virginmedia Im sure you can after so many days of not working as its breach of contract on their behalf. Look into it.

• 
  B (@1992JDBX) reported 15 minutes ago

  @virginmedia you lot are ******* shocking !!!! Needed internet for my new house you installed the outside service to the wrong address had to cancel the order and now everyone I speak to you at yourself passes me to someone else or don’t understand simple English !!

• 
  Paul W Mitchell (@pwmcomms) reported 15 minutes ago

  Upgraded to new @virginmedia box. Wish I hadn't. Streaming requires more logins than before, main box has to be on elsewhere in the house to delete recordings and pushed all manner of crap shows. Off to look at alternatives

• 
  Melina Kakoulidis (@MelinaKakoulid7) reported 17 minutes ago

  I am wondering on what is wrong with customer services advisers at @virginmedia Why would they ask me for my monthly price & when I tell them £27 I then get asked for my email address which I gave and then immediately after my email address confirmation they again ask my price

• 
  💜💛||22 DAYS TIL HARRY!! (@onlyangel200) reported 17 minutes ago

  @fearlesslymine @ITVX @ITVXhelp I’ve been trying on virgin media (Ireland) and it’s not working

• 
  Lacking Courage (@NeedMoreCourage) reported 19 minutes ago

  @virginmedia We have lost faith in your organisation's ability to listen or fix the problem! Poorly trained staff or systems seem to not help & if a scripted system then just puts you into a repetitive loop.