Virgin Media Outage Report in Port Talbot, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Port Talbot, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Neath, Swansea, Treorchy and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Neath |
Internet | |
| Swansea |
Total Blackout | |
| Neath |
Internet | |
| Swansea |
Internet | |
| Neath |
Internet | |
| Treorchy |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Port Talbot, Wales
Latest outage, problems and issue reports in Port Talbot and nearby locations:
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.
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Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Hey I’ve done everything on your website and still the same issues.
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
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Mark Davis
(@MarkDav96152735) reported
from
Gorseinon, Wales
When you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!
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Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia a lot of good your mobile service is when I cant call 111 from my phone
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Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.
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Jonathan🏴🏴
(@IROJDP) reported
from
Swansea, Wales
@virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia network is the worst WiFi I have ever witnessed in my life.
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia An engineer came out but still not working properly.
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Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia You guys are the worst literally, your replies are so slow!
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Abbie Thompson
(@abbiet126) reported
from
Swansea, Wales
@virginmedia why is WiFi down for the fourth time this week whilst the app says service is fine? I know it’s not just my box.
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Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150
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Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yeah I’ve done that and same issues
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Grundy
(@BrainTumourSurg) reported
@virginmedia Strangely following my calls today, suddenly it’s rumoured to be delivered later today! The issue was I was never given a tracking number at all and without that you can’t do anything. Your message on Monday advised it was being delivered Tuesday
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szalwiarz
(@szalwiarz) reported
@dogheadsurigeri posted using my slow temporary portable wifi modem since @virginmedia still hasn't managed to install a broadband at my flat since July last year.
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Craig Rowley
(@0wley) reported
@virginmedia Hi PZ, thanks for the apology. No, I wasn’t given a better price. In fact, it’s getting worse. I asked your colleague to open a complaint, they closed it. I asked again, to reopen, they closed it, again. I’m utterly baffled. I’ve asked to disconnect and leave.
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Michael Flatley
(@lordofthedarts1) reported
@Yuz6Yusof @virginmedia @VirginMediaCorp Sounds very similar to my issue. They ended my contract accidentally early. Offered my renewal then error stopped it happening twice. Said they would call me back today, nothing. Oh because they set up my o2 before my virgin it means I've now had to pay for o2 when still in...
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……
(@Drcox22222) reported
@virginmedia Hi , I’m getting rather sick of your poor Wi-Fi in my house it has become worse since getting your latest router unacceptable and have 500mb of internet
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Emma
(@EmmaK90) reported
@virginmedia I get that you’re busy but…two entire days on hold? I either need a new deal or to cancel because my current deal expires in a few days
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James Gibson
(@james22gibson) reported
@virginmedia If this is your policy then fine. However out of common courtesy it would of been nice for an update in this ‘halted appointment’. Even a phone call would of sufficed. That’s just poor service! As we are STILL without internet etc, do you know when the area is being worked on?
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Twitresse
(@tweeteeque) reported
By far THE WORST new customer experience with @virginmedia.6h on the phone to various unhelpful #CustomerService peeps and still no service. Going in circles & reading of script. Definitely using my right to cancel within 28 days. Stay clear of #virginmedia #customerexperience
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Kaye Mann 🏳️🌈
(@_kaye_mann_) reported
@virginmedia No.He transferred me to ‘moving house’ as I said that’s my reason for cancelling,then was put on hold for another 30 mins then hung up as I’d lost the will.He couldn’t cancel me even though I said I don’t want to take it to new house.Ive tried calling again but just on hold. 👎
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Josh
(@j0shwaterfield) reported
@virginmedia hey we bought a wifi package/box with you last week. was meant to be delivered tuesday. it’s not arrived and now it’s saying my email/account isn’t recognised and no tracking link to be found either. we’re without wifi for ages now so help 🥲