Virgin Media Outage Report in Port Talbot, Wales

Problems in the last 24 hours in Port Talbot, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Port Talbot, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Treorchy, and Port Talbot.

City	Problem Type	Report Time
Swansea	Wi-fi	5 days ago
Neath	Internet	28 days ago
Swansea	Total Blackout	29 days ago
Neath	Internet	1 month ago
Swansea	Internet	1 month ago
Neath	Internet	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Port Talbot, Wales

Latest outage, problems and issue reports in Port Talbot and nearby locations:

• 
   Val  (@Botleylady) reported 32 seconds ago from Swansea, Wales

  @virginmedia Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .

• 
   Val  (@Botleylady) reported 59 seconds ago from Swansea, Wales

  @virginmedia I’m totally disgusted with your call centre service I’ve just had a call from them & the person in question conveniently cut me off whilst in process of speaking to him. This has happened before & a complaint ignored. Value your customers you don’t know the meaning

• 
   Val  (@Botleylady) reported 4 minutes ago from Swansea, Wales

  Reading @StrictlyDavina comments regarding lack of customer service with @VirginMedia I wholeheartedly agree ; it leaves a lot to be desired . @virginmedia need to apply the service the customers are paying for instead of continually increasing their prices .

• 
  Emma fiona rawlings (@emzyfifi) reported 5 minutes ago from Port Talbot, Wales

  @virginmedia omg my ITV has gone down and I'm missing #Corrie 😫

• 
  Daniel Williams (@BottleShopDan) reported 6 minutes ago from Maesteg, Wales

  @vmbusiness It's been 11 days without service... and no call backs... I'd just really like to leave

• 
  Aaron Phillips (@AaronPhillips_7) reported 7 minutes ago from Gorseinon, Wales

  @virginmedia It's still down 😭

• 
  Kevin Child (@KevDocChild) reported 10 minutes ago from Swansea, Wales

  @virginmedia There are plenty of issues in Swansea with your service it seems.

• 
  *•💎..cнℓσε ηα∂ιηε ∂αℓℓιηg *🏳️‍🌈* (@Clo_Nadine) reported 10 minutes ago from Swansea, Wales

  @virginmedia Your stil not getting it lol I want my phone to work with out my WiFi as my one work don’t work I need my hour to contact people it’s all sudden not working I hardly ever use my WiFi anyways my phones Better but no working nothing ykvto my WiFi box

• 
  pola (@bitterpola) reported 17 minutes ago from Swansea, Wales

  @virginmedia It is sorted out now but you guys really have to sort out your login and register postal online, it has been down for months.

• 
  Angharad Stenner (@SproutStenner) reported 23 minutes ago from Cefn Cribwr, Wales

  @SkyUK have to be the worst broadband provider in existence. Can not wait for @virginmedia to get up to the crib and have a decent broadband provider #skyout #virginin

• 
  *•💎..cнℓσε ηα∂ιηε ∂αℓℓιηg *🏳️‍🌈* (@Clo_Nadine) reported 29 minutes ago from Swansea, Wales

  @virginmedia are you down again! My internet ain’t working with out WiFi!!!!

• 
  Kevin Child (@KevDocChild) reported 32 minutes ago from Swansea, Wales

  @virginmedia please sort yourselves out, we’ve been without TV all day, WiFi on and off all day. I pay you handsomely for a service that you rarely deliver to expectations #poorservicestanards #awfulcustomerservice #timetoconsideranewprovider

• 
  Graham Crowley (@crowley180) reported 33 minutes ago from Pyle, Wales

  @Cdmconsultltd @virginmedia They all boast great customer service but it’s shocking the way they treat you

• 
  Katy Gibson (@KatyGibsonWales) reported 36 minutes ago from Maesteg, Wales

  @Virgin @virginmedia can you please sort the signal out very frustrating having no service all morning 😕

• 
  carly marie lloyd (@missscarlymarie) reported 37 minutes ago from Neath, Wales

  6th phone call to @virginmedia absolutely useless getting things done! Being kept on the phone for up to 45mins for them to tell me everytime it's sorted! And never is! Be more than happy to disconnect after this 😠

• 
  Louise price (@zumbawithlou18) reported 49 minutes ago from Swansea, Wales

  @virginmedia so disappointed with this company been loyal customer for so many years but cant give same offer to renew my contract as new customer offers!! New customers get sky sports and bt sport for £65 but long term customers £100 !!

• 
  Brian Parsons (@parsons_brian) reported 51 minutes ago from Port Talbot, Wales

  @virginmedia Thanks for the reply, the room where my hub is has great WiFi, my study has my laptop and printer, however WiFi is poor. I’d like to put some kinda booster in there, I did a test and looked into ordering one from you but was dismayed to being told it will cost £3 per mth plus del

• 
  Sámuel Hill (@SamuelHill98) reported 51 minutes ago from Swansea, Wales

  @virginmedia the Sky Sports red button service is a shambles

• 
  pola (@bitterpola) reported 53 minutes ago from Swansea, Wales

  Deactivating the parental controls w Virgin Media should not be this hard at all, half their website has been down for months

• 
  Wayne Birch (@WayneBirch11) reported 55 minutes ago from Swansea, Wales

  @virginmedia just awful customer service just had a agent laugh at me down the phone it’s now 14 days with a damaged phone

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dan (@Dan68651219) reported 52 seconds ago

  @virginmedia They didn’t drop your collegeues out the phone down it was intentional... make no mistake it was not a disconnection, it was an actual “put the phone down” situation

• 
  MrsB (@MrsB83526837) reported 7 minutes ago

  @virginmedia I have been registered with them for years. I had 3 calls yesterday between 7.30 am and 8.00 am pretending to be from virgin regarding poor broadband

• 
  Lozo (@LozoCN) reported 11 minutes ago

  @virginmedia I have and their has been an outage in the area since Friday at around 2am, I’ve signed up for updates for when it’s fixed, I’ve used a lot of mobile data since yesterday morning. I sent a message to you yesterday and never got a response, only got one now when I’ve criticised.

• 
  Victor Mildew (@DoubtingVictor) reported 15 minutes ago

  @virginmedia 2/2 Please stop trying to dodge the issue! It’s not good enough and it’s not acceptable to blame COVID on the fact that you don’t wish to employ sufficient resources to answer your phones. I want you to throttle us back up to what I’m paying for and I’d like to speak to somebody.

• 
  amanda treacher (@tr_amanda) reported 17 minutes ago

  @virginmedia Reducing my service. At this rate think will cancel, I know we are in a pandemic but I’m a key worker and can’t hang on the phone for hours

• 
  Mark Fletcher (@Frogonastring) reported 18 minutes ago

  It develops - that conversation got disconnected whilst I had lunch, so I'm back in the queue again. @virginmedia, I think your systems are broken.

• 
  Kevin Birt (@BirtKevin) reported 20 minutes ago

  @virginmedia what is the problem in PA19 post code area? We’ve had no service for more than 24 hours

• 
  Beatie Edney 💙(freelancer) (@beatieedney) reported 22 minutes ago

  @virginmedia I also need to talk to Customer Service do I can leave what do I do?

• 
  Daniel sumner (@Daniels91769256) reported 22 minutes ago

  @virginmedia on hold for over a hour... customer service is terrible

• 
  jamie lee haynes (@jamieleehaynes) reported 24 minutes ago

  @virginmedia Right this is stupid I have been trying to contact you for four days now I got put on hold for over 2 1/2 hours the other day and I’ve still got nowhere I have tried on the forms but I’ve got nowhere either how is this fair