Virgin Media Outage Report in Port Talbot, Wales

Problems in the last 24 hours in Port Talbot, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Port Talbot, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Treorchy, and Port Talbot.

City	Problem Type	Report Time
Swansea	Wi-fi	5 days ago
Neath	Internet	27 days ago
Swansea	Total Blackout	29 days ago
Neath	Internet	1 month ago
Swansea	Internet	1 month ago
Neath	Internet	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Port Talbot, Wales

Latest outage, problems and issue reports in Port Talbot and nearby locations:

• 
  Sarah (@Vanilla__Slice) reported 2 minutes ago from Swansea, Wales

  @virginmedia I'm moving home at the weekend so engineer's came out to the new property today to connect the outside cables to the house. They were unable to as the neighbours are using that cable. Hope you can help.

• 
  Jackson (@Jackson_SCFC) reported 12 minutes ago from Swansea, Wales

  @virginmedia I have had: -An upgrade -An engineer come and change the box outside my house -A brand new hub -New power line adapters -My connection tested on your end numerous times And yet the connection, 99 times out of 100, feels like total shit whenever I use anything intensive.

• 
  Paul G (@paul_g89) reported 14 minutes ago from Swansea, Wales

  @virginmedia can’t update my package online can you help please

• 
  Richard Hedges (@hedges1975) reported 15 minutes ago from Gorseinon, Wales

  @virginmedia would it be too much trouble for someone to fix my landline issue, I can't receive incoming calls, yet your call centre agents tell me there going to ring me back on my home line and then cut me off!!! Can't ring me back if I can't receive incoming calls!!!!!

• 
  Helen Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Babyeh66) reported 21 minutes ago from Swansea, Wales

  @virginmedia Hello, can’t get into @NetflixUK on TiVo box tonight getting error code A01, haven’t had this problem before please help

• 
  Nat (@DragonEmbers) reported 28 minutes ago from Swansea, Wales

  Can't take Virgin Media to my new address because the estate is too new and they don't have Virgin Media in those streets yet. First world problems 😂

• 
  👹JGall👹 (@_JGall) reported 28 minutes ago from Swansea, Wales

  @MrsSusanAlder @virginmedia Virgin are so bad I have them too

• 
  Jonathan Tobin (@JonoTobin) reported 28 minutes ago from Aberavon, Wales

  @virginmedia Could you tell me what department I need to speak to about set up issues after a house move, and what time they close please

• 
  Jonathan Tobin (@JonoTobin) reported 29 minutes ago from Port Talbot, Wales

  @virginmedia I was advised that I need to speak to a different department, by what feels like every department in Virgin Media! Whoever dealt with the house to house transfer has made an error.. and has somehow cancelled my service. But no department is taking responsibility to fix

• 
  Beccy Blackmore (@belock14) reported 30 minutes ago from Aberavon, Wales

  @virginmedia I’m having problems getting through to your customer services, I’ve been trying since yesterday morning. This is unacceptable. Please can you send me a link for a web chat.

• 
  Jonathan Tobin (@JonoTobin) reported 31 minutes ago from Aberavon, Wales

  Spend hours waiting for someone to answer @virginmedia then they just tell me ‘wait till tomorrow and it will work’. And it never does, cancellation never sounded so appealing

• 
  Susan Alder (@MrsSusanAlder) reported 31 minutes ago from Swansea, Wales

  When @virginmedia service status says everything is fine but it's been on and off since Saturday 😡😡 x

• 
  kat 🍊 (@_katyjames) reported 34 minutes ago from Swansea, Wales

  @virginmedia We had a box fitted yesterday and the signal just isn’t working, it drops ever other minute or so and we can only get service in the room where the box is

• 
  Nat (@DragonEmbers) reported 34 minutes ago from Swansea, Wales

  @virginmedia Having to pay an early disconnection fee because you don't run services there is brilliant customer service 😂

• 
  kat 🍊 (@_katyjames) reported 35 minutes ago from Swansea, Wales

  @virginmedia pls fix my wifi

• 
  Jackson (@Jackson_SCFC) reported 41 minutes ago from Swansea, Wales

  @virginmedia 200 down from what I can remember, I'm at work right now so I can't check but the speed isn't the issue. Also, I said "should" because based on his test, it's an above average connection, but in practice, it's wildly inconsistent in terms of ping, packet loss/timing.

• 
  Sara-Jane (@identiti32) reported 48 minutes ago from Price Town, Wales

  @virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL

• 
  JonJamesPhotography (@JonJamesPhoto81) reported 53 minutes ago from Port Talbot, Wales

  @virginmedia @johnmclaren1972 All I’m seeing are apologies but still no resolution to fixing issues, providing a decent service or looking after existing customers. I’ll be changing to sky next month.

• 
  Jackson (@Jackson_SCFC) reported 55 minutes ago from Swansea, Wales

  @virginmedia I just googled it and my issue is with my pc hooked to my router with an Ethernet cable, the WiFi is fine

• 
  Jonathan Tobin (@JonoTobin) reported 56 minutes ago from Aberavon, Wales

  @virginmedia I was transferred numerous times. Then finally told that the person who set up the house transfer, has messed it up and somehow cancelled my access. With no solution on how to fix it

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  LOC OPS (@loc_ops) reported 3 minutes ago

  @virginmedia Router reboot “resolved” the problem although I didn’t get a chance to confirm there actually was an issue. Can routers be manually rebooted from your end on demand?

• 
  Amr Gawish (@agawish) reported 3 minutes ago

  @virginmedia I have an account number and an area code, and have a phone password and everything. You can and you are able to track down all of this. Otherwise the service wouldn't have been able to eventually install, would it?

• 
  AmyLeigh (@Amy_LeighC) reported 3 minutes ago

  @virginmedia EVERY time I want to use the internet to watch TV at the moment it won’t connect, it’s the room next door, why is our connection so poor!!

• 
  Dee Deakin (@DeakinDee) reported 4 minutes ago

  Why are @virginmedia incapable of answering the phone to discuss our account! The only number we can get through to are the faults dept in South Africa. Don’t offer call backs, absolute joke. Very unhappy customer 😡😡

• 
  🇪🇺🇬🇧Fat Male Model 🇺🇦🇺🇦#FBPE #Rejoin (@fatmalemodel) reported 6 minutes ago

  Never ever EVER use @virginmedia They are utterly ******* useless, they ****** up my order as a new customer, so I‘ve got a new broadband provider asap but their ineptness means I still have no internet despite successfully leaving those shitgibbons within 14 days of non-service

• 
  Paul Jukes A874036 (@UnicornRunning) reported 8 minutes ago

  @virginmedia Re: Step 3 - when I said I was not happy with the offer over the phone I was not given the opportunity to escalate this to either a manager or senior manager. Your customer service policies are not being followed.

• 
  PM (@philmck74) reported 9 minutes ago

  @virginmedia hi , my tv remote is damaged and not working. I have tried to order a new one through the website/app but message appears saying ‘oops the page your looking for isn’t there’ and so cannot order a new one. Can you help? Thanks

• 
  Paul Jukes A874036 (@UnicornRunning) reported 10 minutes ago

  @virginmedia Well, seeing as Step 3 wasn't followed through, we don't have much choice. I'll also cite the other phantom calls issues on your customer forums

• 
  James (@JimbobzP90) reported 12 minutes ago

  @HGTribute12 @virginmedia I have called customer services They have no idea either, the person said to me on the phone that they can see my equipment is not receiving a signal... Yeah because there is definitely an outage

• 
  Paul Jukes A874036 (@UnicornRunning) reported 12 minutes ago

  @virginmedia We have a complaint raised and you have not been helpful. The phantom premium rate calls on the bill were not made, but you insist they were. An engineer has been out to check for crossed wires but another VM reply to my wife said this wouldn't make a difference.