Virgin Media Outage Report in Port Talbot, Wales

Problems in the last 24 hours in Port Talbot, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Port Talbot, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Treorchy, and Port Talbot.

City	Problem Type	Report Time
Swansea	Wi-fi	4 days ago
Neath	Internet	26 days ago
Swansea	Total Blackout	28 days ago
Neath	Internet	1 month ago
Swansea	Internet	1 month ago
Neath	Internet	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Port Talbot, Wales

Latest outage, problems and issue reports in Port Talbot and nearby locations:

• 
  Michael owen Ⓜ (@mikeyowen2) reported 48 seconds ago from Cwmafan, Wales

  @virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 4 minutes ago from Skewen, Wales

  @virginmedia No they have not. If they had done what they’ve advised they’d done, the complaint should be linked to my account? Surely?

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 8 minutes ago from Skewen, Wales

  @virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths

• 
  S (@SimonLew87) reported 9 minutes ago from Swansea, Wales

  @virginmedia An engineer came out but still not working properly.

• 
  Robbie Phillips (@RobbieP99625428) reported 10 minutes ago from Aberavon, Wales

  Virgin Media nightmare to get advice and problems sorted

• 
  Rachel George (@George2Rachel) reported 12 minutes ago from Neath, Wales

  @virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.

• 
  Elliot Griffiths (@ELGriff28) reported 18 minutes ago from Swansea, Wales

  @virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom

• 
  Rachel George (@George2Rachel) reported 21 minutes ago from Neath, Wales

  @virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues

• 
  Stephen Squires (@Welsh19) reported 21 minutes ago from Pontardawe, Wales

  @SkyHelpTeam sort it out… it’s imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! It’s just a shame I can’t get @virginmedia internet…

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 22 minutes ago from Skewen, Wales

  @virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia

• 
  Andy Williams (@scooterman79_1) reported 31 minutes ago from Swansea, Wales

  @virginmedia Internet playing up yet again, absolutely shocking service..

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 32 minutes ago from Skewen, Wales

  @virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia

• 
  Kristian Turner (@Kristian_Turner) reported 34 minutes ago from Swansea, Wales

  @virginmedia Landline, Tivo and Broadband all down. What can I do?

• 
  Carl Billingsley (@carlbillings61) reported 40 minutes ago from City and County of Swansea, Wales

  @virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated 😡. Can someone contact me please ?

• 
  Nett 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@NettThom) reported 42 minutes ago from Neath, Wales

  Customer service is an alien concept to @virginmedia

• 
  Elliot Griffiths (@ELGriff28) reported 46 minutes ago from Swansea, Wales

  @virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!😡

• 
  Rachel George (@George2Rachel) reported 46 minutes ago from Neath, Wales

  @virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one

• 
  Elliot Griffiths (@ELGriff28) reported 52 minutes ago from Swansea, Wales

  @virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡

• 
  Kristian Turner (@Kristian_Turner) reported 53 minutes ago from Swansea, Wales

  @virginmedia Yes and says that the estimated fix time is 22:00 for all three!

• 
  Duncan Lewis (@grumpyoldprof) reported 58 minutes ago from Skewen, Wales

  Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bradley Oliver (@ch3dd3r24) reported 5 minutes ago

  @virginmedia Yeah apparently an engineer been working hard to fix it, was meant to be fixed by 16:30 now saying 20:30

• 
  Geoff Undrell (@geoff_undrell) reported 9 minutes ago

  @virginmedia It’s the router that needs replacing. It no longer powers up. Apparently there is no way to ship a replacement until an engineer brings it to me in May. Please help - surely a new router can be dispatched before then? This seems ludicrous.

• 
  Dale Archer (@dale_archer) reported 10 minutes ago

  @virginmedia Spent hours on the phone. How can the community help !! Why hasn’t VM responded to my complaint. Surely you can pass this to someone to reply to me !

• 
  Juggzy Malone (@Juggzy) reported 10 minutes ago

  And while I was online via BT (which is how I had accessed the @virginmedia chat where I was told that there was an intermittent and area fault affecting only ... er ... me) I was sent a signal from the hub via thehome WiFi (which is still working) which killed that connection.

• 
  Junior A (@JnrAppiah11) reported 12 minutes ago

  @virginmedia 2 days no service... fix up!

• 
  Skasha (@skashax777x) reported 14 minutes ago

  @virginmedia how ever after multiple calls and undue stress, I finally have an engineer booked who will be able to see the issue first hand and that it is the box it self at fault

• 
  Haze🕊 (@HazelCathrin) reported 14 minutes ago

  @virginmedia I am SO disappointed with your service!! You delayed my installation date from 23rd March to 2nd April, then sent someone over to just say you can’t actually do it today!?!? What on Earth have you been doing the last 2 weeks!?

• 
  Wilty (@Wilty_3) reported 15 minutes ago

  @virginmedia Of course. Your customer service is useless & u can’t resolve a thing. Last phone call I repeated the issue 3 times, slowly & clearly, & the staff couldn’t understand. I gave up & hung up. My contract should be null & void cos u can’t provide even the most basic customer service

• 
  tony (@brooklands911) reported 16 minutes ago

  @virginmedia Well its not happened as expected for the 3rd time,its a issue from October and still not sorted now, have opened up 5 complaints on your site , each time with them its closed after 4 weeks with no contact

• 
  Geoff Undrell (@geoff_undrell) reported 20 minutes ago

  @virginmedia The outcome is that no one can do anything until May. We’ve established the box needs replacing but apparently you can’t send me a replacement until an engineer comes with it. I’m a home worker and this is a major problem 🤯 I’m left to try and buy a second hand one on eBay!