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Virgin Media

Virgin Media outages and service status in Port Talbot, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Port Talbot, including 0 direct reports.
  • The most common problems reported in this area mention Internet and TV.
  • The most recent signal from this area was received May 3, 4:42 PM GMT+1.
  • 50% Internet (50%)
  • 50% TV (50%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Port Talbot, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 9: Problems at Virgin Media

Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Port Talbot, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, and Neath.

CityProblem TypeReport Time
Swansea TV 6 days ago
Swansea Internet 12 days ago

Nearby cities with recent reports

Swansea

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Port Talbot, Wales

Latest outage, problems and issue reports in Port Talbot and nearby locations:

  • Veronica_Cino
    Véronica (@Veronica_Cino) reported from Swansea, Wales

    @virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?

  • Adamcroft1996
    Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales

    @virginmedia had no wifi since essential work was carried out in the area yesterday. It was supposed to be back up by 4pm yesterday. Neighbour had same issue engineer came out to neighbour and realised we both had the same problem. He said he would let me know what 1/2

  • ELGriff28
    Elliot Griffiths (@ELGriff28) reported from Swansea, Wales

    @virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom

  • MrandMrs50Plus
    MrandMrs50Plus (@MrandMrs50Plus) reported from Port Talbot, Wales

    @virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?

  • grumpyoldprof
    Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Hello @virginmedia. My ntl email is down for third time in as many months and am unable to connect to the server. How long before it is back please?

  • Jackson_SCFC
    Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia I have had: -An upgrade -An engineer come and change the box outside my house -A brand new hub -New power line adapters -My connection tested on your end numerous times And yet the connection, 99 times out of 100, feels like total shit whenever I use anything intensive.

  • carlbillings61
    Carl Billingsley (@carlbillings61) reported from City and County of Swansea, Wales

    @virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated 😡. Can someone contact me please ?

  • _JGall
    👹JGall👹 (@_JGall) reported from Swansea, Wales

    @MrsSusanAlder @virginmedia They're a nightmare but won't do anything to fix it now during the pandemic, but expect full payment it's a joke x

  • Jackson_SCFC
    Jackson (@Jackson_SCFC) reported from Swansea, Wales

    @virginmedia Again, I appreciate what you're saying, but similarly I've had an engineer to my house and he said that within the parameters of his test, that my connection should be better than average. This is an issue with how my connection is being routed.

  • FROMMARGAM
    M (@FROMMARGAM) reported from Margam, Wales

    Hi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.

  • stuartdavis21
    Stuart Davis (@stuartdavis21) reported from Swansea, Wales

    Virgin shitty media down yet again #VirginMediadown #virginmedia

  • SimonLew87
    S (@SimonLew87) reported from Swansea, Wales

    @virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.

  • Dex_Fitz
    𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia

  • YilmazKml
    Kamil Yılmaz (@YilmazKml) reported from Swansea, Wales

    @virginmedia what is difficult about transferring my Internet to my new address? I have spoken to your agents umpteenth times, received confirmation that my request has been received, but still no internet service after nearly two weeks...this is really annoying.

  • bigchristweets
    Chris Davies (@bigchristweets) reported from Gorseinon, Wales

    @virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.

  • mikeyowen2
    Michael owen Ⓜ (@mikeyowen2) reported from Cwmafan, Wales

    @virginmedia network is the worst WiFi I have ever witnessed in my life.

  • abbiet126
    Abbie Thompson (@abbiet126) reported from Swansea, Wales

    @virginmedia why is WiFi down for the fourth time this week whilst the app says service is fine? I know it’s not just my box.

  • Botleylady
     Val  (@Botleylady) reported from Swansea, Wales

    Still holding on the phone to @virginmedia after 1hr. 31mins 43secs. Absolutely disgusting service.

  • SimonLew87
    S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Yeah I’ve done that and same issues

  • SimonLew87
    S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • chantelle_88
    chantelle kinchin (@chantelle_88) reported

    @virginmedia ..you keep sending me texts about the switch to fibre network. I have not received a letter or an email and getting through to anyone at your call centre is impossible. Not good customer service.

  • Hamsolo1977
    Paul (@Hamsolo1977) reported

    @O2 your app has been absolute garbage since the @virginmedia account integration, it’s a nightmare to login and payment options consistently fail to work, I’ve been a customer for many years but it’s this kind of nonsense that makes me want to take my business elsewhere.

  • peter_mcclurg
    Peter mcclurg (@peter_mcclurg) reported

    @virginmedia Can you sort the Intermittent connections in ML5 North Lanarkshire of Scotland area please. Utter garbage customer service. Two hours and still no call answered. 28 years a customer and definitely no more when renewal is due.

  • _HadleyGamble
    Hadley Gamble (@_HadleyGamble) reported

    15 mins on hold with @virginmedia I have yet to speak with an actual person after receiving a call last week from someone so heavily accented I couldn’t understand them. Repeatedly I asked for an email with the information they were trying to communicate and was refused. Help.

  • MeAndTheCloudss
    Vee (@MeAndTheCloudss) reported

    So I guess I am not the only one who is having problems with @virginmedia today and the past couple of WEEKS.....💔 Honestly what is going on.....

  • cryptocyphereth
    0x00000 (@cryptocyphereth) reported

    @tvrski @virginmedia Yeah. After disconnecting with their human support, I switched to another browser. This time, their web deal page worked, but the price was 50p higher per month than the one i initially seen. Still, it was significantly better than the offer the human agent gave me, so I just went ahead with the renewal.

  • SteveMcKenna2
    Steve McKenna 🇮🇪🇬🇧🐕💚 (@SteveMcKenna2) reported

    @virginmedia On pushing the private message button nothing happens. I'm trying to give 30 days notice to remove Sky Sports and TNT Sports. Your service has been so appalling today I'm considering leaving altogether.

  • 3DeePee
    3DeePee (@3DeePee) reported

    @virginmedia any news on broadband and TV being down it’s been like 5 hours now

  • mec337
    mec337 (@mec337) reported

    @virginmedia without doubt the worse customer service in the history of customer service.

  • unknown74user
    Un (@unknown74user) reported

    @virginmedia Do you have any English people working for you who can hold an actual conversation and help with my request? Or should I just cancel my direct debit and wait for you to try contact me instead? Everything about your system sucks