Virgin Media Outage Report in Port Talbot, Wales
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Port Talbot come from postal codes SA12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Port Talbot, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Neath, Swansea, Gorseinon, Port Talbot and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Neath |
Phone | |
| Swansea |
TV | |
| Swansea |
TV | |
| Gorseinon |
Internet | |
| Port Talbot |
Wi-fi | |
| Port Talbot |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Port Talbot, Wales
Latest outage, problems and issue reports in Port Talbot and nearby locations:
-
Jonathan🏴🏴
(@IROJDP) reported
from
Swansea, Wales
@virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service
-
Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡
-
Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.
-
Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Hey I’ve done everything on your website and still the same issues.
-
Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.
-
Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia a lot of good your mobile service is when I cant call 111 from my phone
-
Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia You guys are the worst literally, your replies are so slow!
-
Mark Davis
(@MarkDav96152735) reported
from
Gorseinon, Wales
When you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!
-
Val
(@Botleylady) reported
from
Swansea, Wales
Still holding on the phone to @virginmedia after 1hr. 31mins 43secs. Absolutely disgusting service.
-
G
(@therealGDJ) reported
from
Pontarddulais, Wales
@philhovestadt @virginmedia That is only half of the issue...
-
Kamil Yılmaz
(@YilmazKml) reported
from
Swansea, Wales
@virginmedia what is difficult about transferring my Internet to my new address? I have spoken to your agents umpteenth times, received confirmation that my request has been received, but still no internet service after nearly two weeks...this is really annoying.
-
Abbie Thompson
(@abbiet126) reported
from
Swansea, Wales
@virginmedia why is WiFi down for the fourth time this week whilst the app says service is fine? I know it’s not just my box.
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.
-
Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡
-
Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia network is the worst WiFi I have ever witnessed in my life.
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.
-
Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yeah I’ve done that and same issues
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Stacey Davis
(@stacey_davis1) reported
@virginmedia your customer service is shocking, I’ve been attempting to change my package since June and each month when the D/D is claimed it’s still for £139. Spent an hour on the phone to call centre staff who cut me off when transferring me to a member of the management team
-
FoxInABox22
(@fox_box22) reported
@virginmedia I'd like to have an update on that process please and how much longer. I'd prefer not to be lied to as a standard. Also can you confirm you have received my complaint letter?
-
M
(@MelERoy) reported
@iwkya1 @virginmedia I have had intermittent service for 3 days - today no service at all. Spent 45 minutes on phone being told it was my equipment finally for someone to admit it's an area outage which they hope will be fixed by sometime tomorrow. I am now looking for another provider.
-
FoxInABox22
(@fox_box22) reported
@virginmedia From my letter which I sent to your complaints department. I also just filled another complaint and listed the issued I've had. I'd like this complaint to not just get filled as resolved until the work is complete and I can access the Internet.
-
M
(@MelERoy) reported
@virginmedia If I lose my job which is very possible because of your shoddy service will you pay my bills? I am reporting you to Ofcom.
-
the Stroller
(@marcobon13) reported
@virginmedia If you can resolve this and arrange for someone to come and properly solve the issue I am available for webchat
-
M
(@MelERoy) reported
@virginmedia The technician td me you KNEW the problem was not my equipment but because you are lazy and/or incompetent you did not refresh your service updates for the past 3 days, I guess you were all in mourning for a stranger when people like me still have to work.
-
M
(@MelERoy) reported
@CBLG7 @virginmedia It's not your hub. Virgin Media is not sending a strong enough signal to your hub for you to have service. It is their fault. Demand compensation, report to Ofcom and change provider.
-
M
(@MelERoy) reported
@virginmedia @iwkya1 Online says no issues but I just spoke to your technical dept who said there has been an issue for 3 days and only now you're trying to fix it and that your service update is BS. Lying to your cus to get them to book £25 service visits. Reporting you frauds to Ofgem!
-
Dabe1971
(@dabe1971) reported
@virginmedia Yep. All checked an no issues reported. We've tried another corded handset and it's the same issue. No dialling tone. It's definitely something wrong with your service I'm afraid.