Virgin Media outages and service status in Port Talbot, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Port Talbot, including 1 direct report.
- The most common problems reported in this area mention TV, Phone, and Internet.
- The most recent signal from this area was received Jul 10, 9:06 AM GMT+1.
- TV (38%)
- Phone (38%)
- Internet (13%)
- Wi-fi (13%)
The latest reports from users having issues in Port Talbot come from postal codes SA12 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Port Talbot, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 10: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Neath, Port Talbot, Swansea, and Maesteg.
| City | Problem Type | Report Time |
|---|---|---|
 Neath
|
TV | 8 hours ago |
|
Port Talbot
|
Phone | 8 days ago |
|
Port Talbot
|
Phone | 9 days ago |
|
Swansea
|
Phone | 10 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Port Talbot, Wales
Latest outage, problems and issue reports in Port Talbot and nearby locations:
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Ben Lewis-Bloor (@BenSwansea) reported from Swansea, Wales@virginmedia my internet just suddenly went down 10mins ago. I was using it. Your test says it cant see the equipment SA1 2PQ
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Chris Llewellyn (@CLlewellyn19) reported from Swansea, Wales@virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍
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Phil (@phillip_richard) reported from Swansea, Wales@virginmedia #internet is down in #morfaroad #swansea same as yesterday morning ???? Done the reboots and need to know how long of possible
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Robbie Phillips (@RobbieP99625428) reported from Aberavon, WalesVirgin Media nightmare to get advice and problems sorted
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Carl Billingsley (@carlbillings61) reported from City and County of Swansea, Wales@virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated 😡. Can someone contact me please ?
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Haylz 🦢🏴 (@HayleyJones1987) reported from Swansea, Wales@virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.
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Véronica (@Veronica_Cino) reported from Swansea, Wales@virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales@virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
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Véronica (@Veronica_Cino) reported from Swansea, Wales@virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?
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Jonathan🏴🏴 (@IROJDP) reported from Swansea, Wales@virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service
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Vanessa Walsh (@NessafromNeath) reported from Neath, WalesDisappointed to be leaving Virgin Media having been a loyal customer for many years. Poor customer service- they were more than happy to terminate our contract without caring to discuss options. Having waited an age to discuss options this was so disappointing! #virginmedia
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Sara-Jane (@identiti32) reported from Price Town, Wales@virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL
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Nat (@DragonEmbers) reported from Swansea, Wales@virginmedia Having to pay an early disconnection fee because you don't run services there is brilliant customer service 😂
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Ade Wagstaff Physio MACP 🏴 (@adewagstaff) reported from Swansea, Wales@virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.
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Hywel (@Hywel79) reported from Swansea, WalesYou'd think when @virginmedia sent out a new router it'd be one that works better than the old one, apparently not though, this ones shite as well. 3 days in a row, three seemingly random bouts of just not working
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🏴Shane🏴 (@Shane_Rees) reported from Swansea, Wales@virginmedia took out new contract. Been waiting 2 days for the service to be activated and have been promised 2 call backs to help resolve the issue which has I have not had. Very poor service indeed.
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Stuart Davis (@stuartdavis21) reported from Swansea, WalesVirgin shitty media down yet again #VirginMediadown #virginmedia
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M (@FROMMARGAM) reported from Margam, WalesHi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.
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Michael Jenkins (@Michael73271023) reported from Dyffryn Clydach, Wales@virginmedia sort your internet out as it's not working yet again
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Worley (@worleyyy) reported@Ofcom @virginmedia I am glad to see you get your come uppence. Im still trying to leave you after a full year of terrible low speeds. Trying to force me into paying a leaving fee of £400 even though you do not provide a proper service. @Ofcom what do I do??? I'm fed up of poor service.
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PH (@PHagerty70) reported@virginmedia my account has been locked since 7th May, no email or access to VM online services. I have spoken to you 10 times, including a ‘signed for’ complaint, received on 20th June. I have heard nothing, this is unacceptable. Please can someone help me? (Customer for 18yrs)
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Jaime Dodd (@JDSuker) reportedI was with @virginmedia in Manchester. Moved to a place which they didn’t cover and basically wouldn’t let me out it the contract even though they couldn’t provide a service. Terrible company!
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Jags Arthurson (@JagsArthurson) reportedWhen @virginmedia tells you to update your Tivo Box to the latest version, DON'T DO IT! It is truly RUBBISH There is not one single thing about it that is not WORSE than the previous version. So bad that I will be leaving Virgin as soon as I can
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Owen Luckhurst (@DoctorDisco63) reported@MartinSLewis @MartinSLewis hearing about Virgin Media today I’m not surprised. They did the same to me around 2020, except they lied to me about my cancellation date. By the time I called to cancel, they said it was too late. So I disconnected everything and didn’t pay them a penny more.
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Mitesh Patel (@mitzpatel85) reported@Channel4News Don’t think £28m justifies their actions.. if they were deliberately putting customers on hold and dropping call while they tried to cancel, the fine should be £1bn - absolutely pathetic from Virgin Media
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josef (@jomas1704) reported@virginmedia sort your horrible internet out 👍🏻
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Barry Stevens (@BarryStevens75) reported@virginmedia @virginmedia message sent midday today and no response not the best customer care
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Ross Tristram (@rosstristram) reported@Ofcom @Ofcom trousered £28m for themselves. Just as bad as @virginmedia 2 peas in a pod
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harley ˶ᵔ ᵕ ᵔ˶ (@whisperwoIf) reported@housecatkai @virginmedia i have mixed opinions on them, like they've provided the fastest internet speeds i've had out of other ISPs we've been with (sky, BT and talktalk) but our services always go down at least once a month and it's infuritating 😭😭