Virgin Media Outage Report in Port Talbot, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Port Talbot, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 26: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Neath, Swansea, Treorchy and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Neath |
Internet | |
| Swansea |
Total Blackout | |
| Neath |
Internet | |
| Swansea |
Internet | |
| Neath |
Internet | |
| Treorchy |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Port Talbot, Wales
Latest outage, problems and issue reports in Port Talbot and nearby locations:
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Hey I’ve done everything on your website and still the same issues.
-
𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia An engineer came out but still not working properly.
-
Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia a lot of good your mobile service is when I cant call 111 from my phone
-
Kristian Turner
(@Kristian_Turner) reported
from
Swansea, Wales
@virginmedia Landline, Tivo and Broadband all down. What can I do?
-
Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150
-
𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
-
Nett 🏴
(@NettThom) reported
from
Neath, Wales
Customer service is an alien concept to @virginmedia
-
Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone
-
Robbie Phillips
(@RobbieP99625428) reported
from
Aberavon, Wales
Virgin Media nightmare to get advice and problems sorted
-
𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.
-
𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia No they have not. If they had done what they’ve advised they’d done, the complaint should be linked to my account? Surely?
-
Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yeah I’ve done that and same issues
-
Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
-
Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
The Man in the Middle
(@TheManintheMid6) reported
@virginmedia And your minimum guaranteed download on my package is 54 which I only achieve if I'm in front of the hub, despite your advertising alluding to your service being really quick wherever in the home one goes.
-
Frankie Carrick
(@FcjuniorFrankie) reported
@virginmedia It’s a bit better but laptop applications are still running really slow, I have followed all of the above.......I think we pay for a really fast WiFi service too. I’ve been working from home for nearly a year and this is the first time I’ve had issues
-
Ashyboy
(@Ashyboy89) reported
@virginmedia The whole area of Putnoe has been playing up for 3 days in a row now been speaking to all friends in area they have same problem
-
The Man in the Middle
(@TheManintheMid6) reported
@virginmedia Oh I see. We're back in the circle where the customer has to do all the running and the customer service depot does very little. Thanks that's really helpful.
-
FI CLR
(@chrisrockayy) reported
@virginmedia Hi @virginmedia i've been trying to get through to your customer service for 3 days now - my line keeps getting hung up on after waiting for half an hour sometimes on hold. How can i speak to someone regarding my services?
-
Siôn Brynach
(@sbrynach) reported
Shocking customer services from @virginmedia - kept waiting listening to appalling music for 35 minutes...before the line goes dead. Just finished my contract so will absolutely look at alternatives!
-
Sean Lynn
(@seanlynnok) reported
@virginmedia My set top box has completely packed up. I've tried calling, trying to chat and can't find an email address. How do I get a replacement? Or can you direct me to someone who might be able to, you know, help?
-
Amar Hussain
(@Amar_design) reported
@virginmedia Poor connection over last two weeks since a network update. I’ve tagged the Twitter account. regardless of whether my call is intentionally terminated - your operators have no scope to help. We have 4 diff engineers coming to our street over the next 2 days. Ridiculous!
-
suzieblues
(@suzieblues1) reported
I am working from home and you are disconnecting my service when I pay over 100 for my services every month! Please throw me a line!! It’s impossible to talk to anyone. None of your automatic options help! I’m really appalled with your customer service @virginmedia
-
Jennifer Broadbent
(@JenniferBroadb2) reported
@virginmedia Hi, it was on my landline and yes I have telephone blocking service, why is the customer services so bad now. I was really worried, however someone text me from Virgin. Sorry but it's just not good enough and my broadband still has speed drop throughout the day & night.