Virgin Media

Virgin Media Outage Report in Port Talbot, Wales

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The latest reports from users having issues in Port Talbot come from postal codes SA12.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Port Talbot, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Port Talbot, Wales 02/19/2026 12:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Port Talbot, Wales

The most recent Virgin Media outage reports came from the following cities: Port Talbot, Swansea and Neath.

Loading map, please wait...
City Problem Type Report Time
United KingdomPort Talbot Wi-fi
United KingdomPort Talbot Phone
United KingdomSwansea TV
United KingdomSwansea Internet
United KingdomNeath Internet
United KingdomSwansea Internet

Community Discussion

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Virgin Media Issues Reports Near Port Talbot, Wales

Latest outage, problems and issue reports in Port Talbot and nearby locations:

  • scooterman79_1 Andy Williams (@scooterman79_1) reported from Swansea, Wales

    @virginmedia Internet playing up yet again, absolutely shocking service..

  • NettThom Nett 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@NettThom) reported from Neath, Wales

    Customer service is an alien concept to @virginmedia

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Hey I’ve done everything on your website and still the same issues.

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia An engineer came out but still not working properly.

  • carlbillings61 Carl Billingsley (@carlbillings61) reported from City and County of Swansea, Wales

    @virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated 😡. Can someone contact me please ?

  • Dex_Fitz 𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia

  • mikeyowen2 Michael owen Ⓜ (@mikeyowen2) reported from Cwmafan, Wales

    @virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone

  • Dex_Fitz 𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia

  • George2Rachel Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.

  • Dex_Fitz 𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia No they have not. If they had done what they’ve advised they’d done, the complaint should be linked to my account? Surely?

  • ELGriff28 Elliot Griffiths (@ELGriff28) reported from Swansea, Wales

    @virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Yeah I’ve done that and same issues

  • George2Rachel Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues

  • Kristian_Turner Kristian Turner (@Kristian_Turner) reported from Swansea, Wales

    @virginmedia Yes and says that the estimated fix time is 22:00 for all three!

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!

  • Dex_Fitz 𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.

  • TheBenWoodcock Benjamin Woodcock (@TheBenWoodcock) reported from Swansea, Wales

    @virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150

  • Kristian_Turner Kristian Turner (@Kristian_Turner) reported from Swansea, Wales

    @virginmedia Landline, Tivo and Broadband all down. What can I do?

  • RobbieP99625428 Robbie Phillips (@RobbieP99625428) reported from Aberavon, Wales

    Virgin Media nightmare to get advice and problems sorted

  • George2Rachel Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • carolfarrell3 carol farrell (@carolfarrell3) reported

    @virginmedia I have tried everything they told me to do on the website- I think the coverage is so bad due to the position of the hub I am a key worker working from home and my company bought me a signal booster but it made it better for a while but it’s not working

  • toni_aa a babe. (@toni_aa) reported

    Why is my phone service practically non existent pls it’s annoying!! What’s the issue?? @virginmedia

  • steph_holt81 stephanie holt (@steph_holt81) reported

    @virginmedia Shocking internet’s up and down but shows as all working on your system!!! Your call centre staff are beyond rude when I finally get through after 45 mins plus on hold !!! Tbh think we’re just going to cancel as #CustomerService is rubbish and service isn’t any better

  • carolfarrell3 carol farrell (@carolfarrell3) reported

    @virginmedia contacted you via Twitter this am and using text service but not getting any response. Was on hold on the phone so long this morning the phone lost all its charge. Broadband issue and intermittent signal. I have been through all the help on the website nothing helps

  • pidpadawan Pid Padawan (@pidpadawan) reported

    @virginmedia I’m not receiving any sound via my TiVo box - it’s working via Netflix, iPlayer etc so its not a problem with the tv. Is there a known issue?

  • titchydino Lauren (@titchydino) reported

    @virginmedia How do I look to book an engineer out? My TV is only showing a blank screen, I've followed all self help on the website and still no fix. It's now been 3 days

  • steph_holt81 stephanie holt (@steph_holt81) reported

    @virginmedia Shocking internet’s up and down but shows as all working on your system!!! Your call centre staff are beyond rude when I finally get through after 45 mins plus on hold !!! Tbh think we’re just going to cancel as #CustomerService is rubbish and service isn’t any better

  • paulsmi36432593 paul smith (@paulsmi36432593) reported

    @Scraggmeister @virginmedia My router is not working properly someone was supposed to phone me back, but never did, cann someone call me on 07815874612, thank you.

  • KayaTallulah Kaya Gromocki (@KayaTallulah) reported

    Appalled that Virgin Media are charging me £245 because we are moving house and they don't supply in our new area @virginmedia Blatantly cashing in on their customer's misfortune at this challenging time!

  • bilbo1986 weerosewell (@bilbo1986) reported

    @virginmedia got the wrong tv box installed and still no on demand service been since Friday #shockingservice