Virgin Media Outage Report in Port Talbot, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Port Talbot come from postal codes SA12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Port Talbot, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot, Neath and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Internet | |
| Port Talbot |
Wi-fi | |
| Swansea |
Internet | |
| Swansea |
Wi-fi | |
| Swansea |
Wi-fi | |
| Swansea |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Port Talbot, Wales
Latest outage, problems and issue reports in Port Talbot and nearby locations:
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Carl Billingsley
(@carlbillings61) reported
from
City and County of Swansea, Wales
@virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated 😡. Can someone contact me please ?
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia had no wifi since essential work was carried out in the area yesterday. It was supposed to be back up by 4pm yesterday. Neighbour had same issue engineer came out to neighbour and realised we both had the same problem. He said he would let me know what 1/2
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GAYNOR JOHNSON
(@JOHNSONGAYNOR) reported
from
Skewen, Wales
@virginmedia Had trouble with TV since this morning. Now have just BBC and ITV. Tried phoning but had short message saying they are busy and phone later! Phoned later…same message! What’s going on!?
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MrandMrs50Plus
(@MrandMrs50Plus) reported
from
Port Talbot, Wales
@virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?
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Nett 🏴
(@NettThom) reported
from
Neath, Wales
Customer service is an alien concept to @virginmedia
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Robbie Phillips
(@RobbieP99625428) reported
from
Aberavon, Wales
Virgin Media nightmare to get advice and problems sorted
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone
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Stephen Squires
(@Welsh19) reported
from
Pontardawe, Wales
@SkyHelpTeam sort it out… it’s imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! It’s just a shame I can’t get @virginmedia internet…
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one
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Kristian Turner
(@Kristian_Turner) reported
from
Swansea, Wales
@virginmedia Landline, Tivo and Broadband all down. What can I do?
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Kristian Turner
(@Kristian_Turner) reported
from
Swansea, Wales
@virginmedia Yes and says that the estimated fix time is 22:00 for all three!
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. My ntl email is down for third time in as many months and am unable to connect to the server. How long before it is back please?
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!😡
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Andy Williams
(@scooterman79_1) reported
from
Swansea, Wales
@virginmedia Internet playing up yet again, absolutely shocking service..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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carol beckwith
(@millymoglet) reported
@virginmedia We've received a bill that spans a period beyond the 30 days following the cancellation date ie beyond 30th April. The bill is for one month and hasn't been adjusted also FYI our TV service and phone line stopped working yesterday so why would the billing period extend beyond?
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Yogi B
(@Yogi_B_) reported
I think I need to cancel @virginmedia broadband
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WLMager
(@wlmager) reported
@virginmedia I changed my bank direct debit details last month without any issue - this month I've been charged a late payment fee due to a missed payment last month. Can you clarify what's going on please?
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occassional poster 🏴
(@musicisoxygen16) reported
@virginmedia I want to talk to an agent! I’ve been thrown round in circles for the last 2 hours to the exact same page asking me to check the status but it’s showing tv is the issue but I’ve got no broadband either and it’s saying not set up properly, but it is.
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Simon Aspinall
(@hhssaspi) reported
@virginmedia Hi Virgin, can you give me info about social tariff broadband please. I'm a current virgin customer and would like info on switching tariffs please.
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Alex
(@AlexDSAvery) reported
@mo_umr1 @virginmedia Thanks for coming back, it sounds like dealing with this is going to be a huge headache. I checked and I'm paying nearly £20 more than a new customer would, per month. An absolute joke.
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Jai
(@Jai82861749) reported
@virginmedia While I will do that.. doesn’t the onus lie on you folks to fix the issues you created ? Your answer summed up the issues with Virgin! Everyone is just passing the buck to another person/team.. 0 ownership ! @LutzSchueler
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occassional poster 🏴
(@musicisoxygen16) reported
@virginmedia I’ve been trying to talk to an agent for 2 hours now!!! Your wattsapp is terrible!
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krispy
(@MekeWhy) reported
@virginmedia the worst internet provider ever, what’s the point to sign a contract to later increase the price? So I’m attached to Pay monthly even twice whatever the company wants 😡
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Alex
(@AlexDSAvery) reported
@virginmedia Thanks JB, I know you're just the messenger but I've raised this as a complaint. £19+ more monthly than a new customer is ridiculous. It's nearly the cost of a broadband contract with other providers.