Virgin Media

Virgin Media Outage Report in Port Talbot, Wales

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The latest reports from users having issues in Port Talbot come from postal codes SA12.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Port Talbot, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Port Talbot, Wales 02/17/2026 14:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Port Talbot, Wales

The most recent Virgin Media outage reports came from the following cities: Port Talbot, Swansea and Neath.

Loading map, please wait...
City Problem Type Report Time
United KingdomPort Talbot Wi-fi
United KingdomPort Talbot Phone
United KingdomSwansea TV
United KingdomSwansea Internet
United KingdomNeath Internet
United KingdomSwansea Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Port Talbot, Wales

Latest outage, problems and issue reports in Port Talbot and nearby locations:

  • Davetails David (@Davetails) reported from Aberavon, Wales

    @virginmedia You could have offered an existing customer a fair price 4 months ago, @youfibre are in my area now so you are done.

  • adewagstaff Ade Wagstaff Physio MACP 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@adewagstaff) reported from Swansea, Wales

    @virginmedia @vmbusinesshelp I have. They were not great. I did explain that the voice options stated there was an issue. However, your email said it would have been sorted last week. You breached the 6 hour window and the 5 people I spoke to in Timbuktu didn't understand me all that well 🤦#poorservice

  • cymruchrisrich Chris Richards (@cymruchrisrich) reported from Gorseinon, Wales

    @virginmedia It seems it’s down until 10.15 tomorrow morning. Ridiculous

  • adewagstaff Ade Wagstaff Physio MACP 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@adewagstaff) reported from Swansea, Wales

    @virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.

  • KevDocChild Kevin Child (@KevDocChild) reported from Swansea, Wales

    @virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider

  • bigchristweets Chris Davies (@bigchristweets) reported from Gorseinon, Wales

    @virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.

  • enfysjack Paul Johnson (@enfysjack) reported from Swansea, Wales

    @virginmedia £50 more for the same package seems unfair to your loyal existing customer's

  • Gezz99 Geraint Reynolds (@Gezz99) reported from Aberavon, Wales

    @virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦

  • cymruchrisrich Chris Richards (@cymruchrisrich) reported from Gorseinon, Wales

    @virginmedia down again . No wifi or tv 😡

  • DarrenH99174695 Darren Hughes (@DarrenH99174695) reported from Swansea, Wales

    @virginmedia Wife had spent over four hours on the phone to various operatives over two days, no help whatsoever.

  • grumpyoldprof Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.

  • MikeARose98 Michael (@MikeARose98) reported from Cwmafan, Wales

    @virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡

  • enfysjack Paul Johnson (@enfysjack) reported from Swansea, Wales

    He @virginmedia Can you explain to me why a new customer can have the same package as me for £33 ? Whilst I am currently paying £85

  • chrissyg666 chris grindle (@chrissyg666) reported from Dunvant, Wales

    @virginmedia it's happening again...the #redbutton is not working #efl

  • The_Dave_89 The_Viking (@The_Dave_89) reported from Swansea, Wales

    @GalePrime @AshBoio @LoREclipse It's still **** as it's virgin media

  • philcowley2 Phil Cowley #YJB4LIFE (@philcowley2) reported from Swansea, Wales

    @virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top

  • fabblisa lisa fabb #StandWithUkraine🇺🇦 (@fabblisa) reported from City and County of Swansea, Wales

    @virginmedia Still no resolution

  • michalincs 🧑‍💻 Michał in CS (@michalincs) reported from Swansea, Wales

    I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.

  • HayleyJones1987 Haylz 🦢🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HayleyJones1987) reported from Swansea, Wales

    @virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.

  • phillip_richard Phil (@phillip_richard) reported from Swansea, Wales

    @virginmedia #internet is down in #morfaroad #swansea same as yesterday morning ???? Done the reboots and need to know how long of possible

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Jackrider71 Jack Poole (@Jackrider71) reported

    @virginmedia New customer, only been with you 1 week. Had nothing but trouble. Haven't had a day without internet going off repeatedly. I'm thinking of cancelling my service as it's within cool off period.

  • BeccieLS Beccie Stevenson (@BeccieLS) reported

    @virginmedia This didn’t come through, ironically because the internet was down!!!

  • bubblychick2001 Brid joynes (@bubblychick2001) reported

    @virginmedia I'm on week 3 of trying to upgrade to 360 5 phonecalls later I'm admitting defeat I'm cancelling the contract after more than 10 years its too much! no one knows what they are doing if they don't hang up on you or tut and suck their teeth at you they pretend to know

  • timfen8 T Fen (@timfen8) reported

    @virginmedia pathetic service. Trying to contact them for 2 days. They don’t recognise my email address despite sending my bills to it! Round and round in circles.

  • LDNCityKitties London Inner City Kitties (@LDNCityKitties) reported

    @virginmedia Can't find my user name. Will have a look today! We have a volunteer that is able to replicate and has confirmed it is a Virgin Media issue. But her status checker (showed issues yesterday) isn't even loading today 😓

  • SafeDave David Hitchen (@SafeDave) reported

    @virginmedia “We will try and remotely fix it” “it’s ok our end” “we’ll get an engineer out” “we can’t get an engineer out” “we will charge you if nothings wrong”…..the list goes on.

  • KyleVonk3 Kyle🦢 (@KyleVonk3) reported

    @virginmedia your ******* boosters are ****. Pointless having it when it does **** all for the connection.

  • AmandaBabington Amanda Babington (@AmandaBabington) reported

    @virginmedia new Hub connects to every device except my laptop. Shows connection but no internet. Currently on day 3 of lost business as a result. Your community forum shows this is a common problem with Hub 5. But I can’t speak to anyone to fix it?!

  • rasthulhu Ras Thulhu (@rasthulhu) reported

    @ToniiWilliamsox @virginmedia I rang the service line, and they said it should be fixed by 6.50pm. Hope this helps. Not amused. -_-

  • Jodz1984 Jodz B (@Jodz1984) reported

    @virginmedia @rasthulhu Service page isn’t loading. Same issues in southampton. And as I start working from home this week this doesn’t bode well…