Virgin Media Outage Report in Port Talbot, Wales
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Port Talbot come from postal codes SA12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Port Talbot, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Talbot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot, Bridgend and Neath.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
TV | |
| Swansea |
Internet | |
| Port Talbot |
Wi-fi | |
| Swansea |
Wi-fi | |
| Port Talbot |
Internet | |
| Swansea |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Port Talbot, Wales
Latest outage, problems and issue reports in Port Talbot and nearby locations:
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yeah I’ve done that and same issues
-
Abbie Thompson
(@abbiet126) reported
from
Swansea, Wales
@virginmedia why is WiFi down for the fourth time this week whilst the app says service is fine? I know it’s not just my box.
-
Mark Davis
(@MarkDav96152735) reported
from
Gorseinon, Wales
When you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!
-
Val
(@Botleylady) reported
from
Swansea, Wales
Still holding on the phone to @virginmedia after 1hr. 31mins 43secs. Absolutely disgusting service.
-
Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.
-
Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst
-
Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡
-
Véronica
(@Veronica_Cino) reported
from
Swansea, Wales
@virginmedia You guys are the worst literally, your replies are so slow!
-
Kamil Yılmaz
(@YilmazKml) reported
from
Swansea, Wales
@virginmedia what is difficult about transferring my Internet to my new address? I have spoken to your agents umpteenth times, received confirmation that my request has been received, but still no internet service after nearly two weeks...this is really annoying.
-
Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.
-
G
(@therealGDJ) reported
from
Pontarddulais, Wales
@philhovestadt @virginmedia That is only half of the issue...
-
Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia network is the worst WiFi I have ever witnessed in my life.
-
Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.
-
Jonathan🏴🏴
(@IROJDP) reported
from
Swansea, Wales
@virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service
-
S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Hey I’ve done everything on your website and still the same issues.
-
Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.
-
Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia a lot of good your mobile service is when I cant call 111 from my phone
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Gay Uncle Jimmy
(@GayUncleJimmy) reported
@virginmedia Still experiencing drop outs. Test on kit showed network issues but hasn't updated the status section of the app. When just tried to run another test it said everything was okay but still experiencing drop outs
-
ThePixieScientist
(@Nikkiipixiie) reported
@virginmedia when you sent me a signal booster and it still hasnt done anything to help about 6 months ago. when i call i end up on hold for an hour then being cut off. Then you use the pandemic as an excuse which i find ridiculous considering i work for the NHS ...
-
Ross Wilcox
(@Rossi2k) reported
@virginmedia Apologies but I have done this so many times now it is beyond a joke. Complaint open since late Feb. Explained over 10 times. Web chats galore and them promised a manager will call me. Last time late last week even gave dates and times when I was available. Still no call. #failed
-
Cara Horgan
(@cara_horgan) reported
Our @virginmedia broadband is down again. It’s literally been once a week for the past two months. Really dissatisfied @VMSolutions_ @virginmedia with your terrible service when it’s SO EXPENSIVE 🤪
-
Darren Daltry
(@ddaltry29) reported
@virginmedia The way I see it is virgin have a few options. Send and engineer to look at possible REIN issue send me a SH 4 to try or release me from my contract so I can go to another supplier. Or send me a deadlock letter so I can refer to ofcom.
-
james ridley
(@jwr79) reported
@virginmedia Looks like we know what the issue is. Because we're now on 5g it appears that we have been moved to Vodafone from EE. This was not made clear when we took out our contract so I now have a phone I can't use as Vodafone is totally useless at SY9. Seriously unhappy.
-
Rachel
(@MissRT13) reported
@skytv new customer alert! Previously with virgin... @virginmedia apparently destroy BT point and have own cabling. So now no internet as sky don’t auto alert virgin customers need new cabling so no internet for 3 days!! Be warned!! Book the engineer ASAP
-
adam w
(@amodelofcontrol) reported
@virginmedia So, this is great, except that the relevant options on that number play a pre-recorded message (COVID means some offices and lines are closed, etc)...and hang up. So it would appear I can't speak to anyone about this - and I'm stuck with the install date. Compensation claim? Yep
-
Darren Daltry
(@ddaltry29) reported
@virginmedia You know what I have tried contacting you several times and all I get is a sms referring me to your website. Never an actual person. I’ve literally had enough now. Send me a deadlock letter to I can contact the ombudsman.
-
C Marsh.
(@marshc89) reported
@virginmedia I've just run a service check. Looks like it's an area issue. Estimated fix time is 20.55.