Virgin Media Outage Report in Skewen, Neath Port Talbot, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Skewen, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Skewen and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Skewen, Neath Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot, Bridgend and Neath.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
TV | |
| Port Talbot |
Internet | |
| Bridgend |
Internet | |
| Swansea |
||
| Swansea |
TV | |
| Swansea |
TV |
Community Discussion
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Virgin Media Issues Reports Near Skewen, Wales
Latest outage, problems and issue reports in Skewen and nearby locations:
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. My ntl email is down for third time in as many months and am unable to connect to the server. How long before it is back please?
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Kristian Turner
(@Kristian_Turner) reported
from
Swansea, Wales
@virginmedia Yes and says that the estimated fix time is 22:00 for all three!
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MrandMrs50Plus
(@MrandMrs50Plus) reported
from
Port Talbot, Wales
@virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one
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Kristian Turner
(@Kristian_Turner) reported
from
Swansea, Wales
@virginmedia Landline, Tivo and Broadband all down. What can I do?
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GAYNOR JOHNSON
(@JOHNSONGAYNOR) reported
from
Skewen, Wales
@virginmedia Had trouble with TV since this morning. Now have just BBC and ITV. Tried phoning but had short message saying they are busy and phone later! Phoned later…same message! What’s going on!?
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Andy Williams
(@scooterman79_1) reported
from
Swansea, Wales
@virginmedia Internet playing up yet again, absolutely shocking service..
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia had no wifi since essential work was carried out in the area yesterday. It was supposed to be back up by 4pm yesterday. Neighbour had same issue engineer came out to neighbour and realised we both had the same problem. He said he would let me know what 1/2
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!😡
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Carl Billingsley
(@carlbillings61) reported
from
City and County of Swansea, Wales
@virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated 😡. Can someone contact me please ?
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia No no known faults he was very surprised when I went out initially as he thought it was an isolated incident with next door
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia He apparently told my neighbour that it will just come on at some point tonight? I don’t really hold a lot of faith with that as he had no idea what the issue was?
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡
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Nett 🏴
(@NettThom) reported
from
Neath, Wales
Customer service is an alien concept to @virginmedia
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Stephen Squires
(@Welsh19) reported
from
Pontardawe, Wales
@SkyHelpTeam sort it out… it’s imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! It’s just a shame I can’t get @virginmedia internet…
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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COME ON YOU ******* REDMEN
(@therealsambo121) reported
@virginmedia I want out of my contract now . The loss of service is absolutely joke and it's not funny .
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Danny Grimshaw
(@Grimstraw) reported
@virginmedia @virginhelp I’ve just had one of your agents hang up on me for the second time and refuse to action my cancellation. She literally shouted down the phone at me. This is a complete joke
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Graham Muirhead
(@HeadleyLeMuir) reported
@virginmedia So apparently an engineer was fixing the problem today. Well that said engineer was about as much use as an impotent ****** tester because the problem is still there
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Wayne Bristow
(@therealwannieb) reported
@virginmedia spoke to customer service & was assured my #Netflix subscription was OK even though it's not showing on Nov bill you sent me today. This happened back in July & had to re-set it all up. If it happens again after me pre-warning you, you can foot cost for the hassle
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Jess Pearson
(@SimmoSimms) reported
@virginmedia It just says it can see there is an intermittant signal and it needs further testing. Then the site says oops...theres a fault and we cant test. Try again later
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Nick Antoniou
(@NickaAnthony) reported
@edward_baran @virginmedia Dig around Sky, see what offers they have. I think I pay £21 a month for it. Which is nothing compared to the £75+ a month I was paying for Virgin and £43 of it was for broadband that never worked.
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pjb
(@paulb40) reported
Now waited 110 minutes to be connected to a Virgin Media customer service agent. Appalling service. @virginmedia #rubbishservice #poorservice
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COME ON YOU ******* REDMEN
(@therealsambo121) reported
@virginmedia my Internet is still not working at ML5 2BG whats going on???
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K oneil
(@Koneil77721341) reported
@virginmedia Ok so basically start the merry go round again . Thanks for replying but you’ve been no help whatsoever .
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Random Guy On Trains
(@GuyOnTrains) reported
@virginmedia I'm afraid I'm also not satisfied with my options when contacting support. For a live chat I have to go through WhatsApp and the web chat rarely works. Overall I'm not too happy and for the second time in a couple months I am considering switching to another provider.