Virgin Media service status in Pontardawe, Wales
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Pontardawe, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontardawe, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Pontardawe, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea
|
Wi-fi | 6 days ago |
|
Neath
|
Internet | 28 days ago |
|
Swansea
|
Total Blackout | 30 days ago |
|
Neath
|
Internet | 1 month ago |
|
Swansea
|
Internet | 1 month ago |
|
Neath
|
Internet | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Pontardawe, Wales
Latest outage, problems and issue reports in Pontardawe and nearby locations:
-
Robbie Phillips (@RobbieP99625428) reported from Aberavon, WalesVirgin Media nightmare to get advice and problems sorted
-
Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didnโt have anything better to do on a Friday evening. Useless customer service continues
-
Nett ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@NettThom) reported from Neath, WalesCustomer service is an alien concept to @virginmedia
-
Andy Williams (@scooterman79_1) reported from Swansea, Wales@virginmedia Internet playing up yet again, absolutely shocking service..
-
Michael owen โ (@mikeyowen2) reported from Cwmafan, Wales@virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone
-
Duncan Lewis (@grumpyoldprof) reported from Skewen, WalesCould someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.
-
S (@SimonLew87) reported from Swansea, Wales@virginmedia An engineer came out but still not working properly.
-
Kristian Turner (@Kristian_Turner) reported from Swansea, Wales@virginmedia Landline, Tivo and Broadband all down. What can I do?
-
๐๐ฒ๐ ๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ (@Dex_Fitz) reported from Skewen, Wales@virginmedia Iโve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, Iโll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
-
Stephen Squires (@Welsh19) reported from Pontardawe, Wales@SkyHelpTeam sort it outโฆ itโs imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! Itโs just a shame I canโt get @virginmedia internetโฆ
-
๐๐ฒ๐ ๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ (@Dex_Fitz) reported from Skewen, Wales@virginmedia So youโre telling me that because 3 separate members of your staff have lied and not raised a complaint when Iโve asked, I now need to send you a letter? Are you joking? #VirginMedia
-
Kristian Turner (@Kristian_Turner) reported from Swansea, Wales@virginmedia Yes and says that the estimated fix time is 22:00 for all three!
-
Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldnโt be bothered to give me results of last one
-
Carl Billingsley (@carlbillings61) reported from City and County of Swansea, Wales@virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated ๐ก. Can someone contact me please ?
-
๐๐ฒ๐ ๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ (@Dex_Fitz) reported from Skewen, Wales@virginmedia No they have not. If they had done what theyโve advised theyโd done, the complaint should be linked to my account? Surely?
-
๐๐ฒ๐ ๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ (@Dex_Fitz) reported from Skewen, Wales@virginmedia Youโve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia
-
Elliot Griffiths (@ELGriff28) reported from Swansea, Wales@virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom
-
Elliot Griffiths (@ELGriff28) reported from Swansea, Wales@virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!๐ก
-
Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
-
Elliot Griffiths (@ELGriff28) reported from Swansea, Wales@virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall ๐ก
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Sarah Byrne ๐ (@sorcha_b) reported from Walthamstow, England@virginmedia not great customer service...surely it canโt be that hard to explain why Iโm paying ยฃ20 more per month for a basic package...
-
Imran Khan (@Mani_khan666) reported@virginmedia hi, are your support lines closed, I canโt get through to anyone on the phone or online web chat?
-
Tyler Oliver (@oliverit) reported@KrenSve1 @virginmedia Another outage in SE8 that @virginmedia fails to get to the root cause of. Daily occurrence this week in the morning and evening.
-
Paul Newbery (@newberypm) reported@virginmedia can someone help me pay my bill - on the phone for a long time. System errors stop me from making an online account - like to pay before i'm cut off!!
-
Stuart Long (@longs1981) reported@virginmedia 40 mins on a call only to be cut off whilst looking into the query. Billing issues and overcharging AGAIN. Seems like a regular occurrence!! ๐ก
-
Stewart Lewis (@StewartLewis2) reported@virginmedia Thanks. Yesterday's problem not your fault: the cable runs under neighbour's land & one of them objected, meaning I had to get their written permission. I now have it, and want to get it to you asap. No-one's called since the tweet
-
Pete Bottomley (@chilipeteb) reported@gstevenssmith @virginmedia Iโm moving to Hull which Vodafone doesnโt cover so I was only trying to cancel my broadband. Took me the best part of a day as you can only do by calling and their system terminates your call if busy. Eventually got one email and one letter with 3 termination dates!!!!!
-
Nathalie Paris (@Nattalingo) reportedSince connecting to @virginmedia broadband last month, I have spent about 5 hours on the phone already to try to get the right package and my phone number transferred. It is still not right. I cannot face making another phone call. Please someone help me!!
-
Matt Flynn (@decibel42) reported@RachelG03095625 @virginmedia Submit a complaint. Only way they ever communicate
-
Beth (@Beth71906798) reported@virginmedia Iโve not even had my new phone or contract through yet and already receiving poor customer service... why did I change network???