Virgin Media outages and service status in Pontardawe, Wales

Problems in the last 24 hours in Pontardawe, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontardawe, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pontardawe, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot, and Neath.

City	Problem Type	Report Time
Swansea	Internet	3 days ago
Port Talbot	E-mail	3 days ago
Neath	TV	9 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Pontardawe, Wales

Latest outage, problems and issue reports in Pontardawe and nearby locations:

• 
  Duncan Lewis (@grumpyoldprof) reported 2 minutes ago from Skewen, Wales

  @virginmedia Can someone please help with an error code of 7400 with a TiVo box. I have been waiting on the phone for 30 minutes already. This is not a new installation but has just appeared. Help!

• 
  Véronica (@Veronica_Cino) reported 2 minutes ago from Swansea, Wales

  @virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst

• 
  Duncan Lewis (@grumpyoldprof) reported 8 minutes ago from Skewen, Wales

  Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.

• 
  Neil Parry (@Ericsonnycon) reported 10 minutes ago from Swansea, Wales

  @virginmedia There are no issues via your link

• 
  chris (@chris061183) reported 10 minutes ago from Skewen, Wales

  @mb1984 @virginmedia glad it's not only me with this issue mate 😂. very poor

• 
  Rachel George (@George2Rachel) reported 16 minutes ago from Neath, Wales

  @virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.

• 
  GAYNOR JOHNSON (@JOHNSONGAYNOR) reported 18 minutes ago from Skewen, Wales

  @virginmedia Had trouble with TV since this morning. Now have just BBC and ITV. Tried phoning but had short message saying they are busy and phone later! Phoned later…same message! What’s going on!?

• 
  The_Viking (@The_Dave_89) reported 21 minutes ago from Swansea, Wales

  @GalePrime @AshBoio @LoREclipse It's still **** as it's virgin media

• 
  Nat (@DragonEmbers) reported 33 minutes ago from Swansea, Wales

  Can't take Virgin Media to my new address because the estate is too new and they don't have Virgin Media in those streets yet. First world problems 😂

• 
  Kristian Turner (@Kristian_Turner) reported 37 minutes ago from Swansea, Wales

  @virginmedia Landline, Tivo and Broadband all down. What can I do?

• 
  S (@SimonLew87) reported 38 minutes ago from Swansea, Wales

  @virginmedia Hey I’ve done everything on your website and still the same issues.

• 
  Paul Johnson (@enfysjack) reported 43 minutes ago from Swansea, Wales

  @virginmedia £50 more for the same package seems unfair to your loyal existing customer's

• 
  Chris Llewellyn (@CLlewellyn19) reported 45 minutes ago from Swansea, Wales

  @virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡

• 
  Adam Croft (@Adamcroft1996) reported 47 minutes ago from Pontarddulais, Wales

  @virginmedia No no known faults he was very surprised when I went out initially as he thought it was an isolated incident with next door

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 48 minutes ago from Skewen, Wales

  @virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.

• 
  Robbie Phillips (@RobbieP99625428) reported 54 minutes ago from Aberavon, Wales

  Virgin Media nightmare to get advice and problems sorted

• 
  🧑‍💻 Michał in CS (@michalincs) reported 55 minutes ago from Swansea, Wales

  I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.

• 
  Simon Rees (@si_rees) reported 56 minutes ago from Margam, Wales

  @virginmedia My wife rang (as account in her name) eventually got through, and an engineer is expected in next few hours as I connection at all now!!Poor/no mobile signal at home as booster box is connected to your router, so even more inconvenience right now.

• 
  Ade Wagstaff Physio MACP 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@adewagstaff) reported 58 minutes ago from Swansea, Wales

  @virginmedia @vmbusinesshelp I have. They were not great. I did explain that the voice options stated there was an issue. However, your email said it would have been sorted last week. You breached the 6 hour window and the 5 people I spoke to in Timbuktu didn't understand me all that well 🤦#poorservice

• 
  JonJamesPhotography (@JonJamesPhoto81) reported 59 minutes ago from Port Talbot, Wales

  @virginmedia @johnmclaren1972 All I’m seeing are apologies but still no resolution to fixing issues, providing a decent service or looking after existing customers. I’ll be changing to sky next month.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  DbowNews 🫩 (@Dbow500) reported 3 minutes ago

  @Starlink Exciting times. VIRGIN MEDIA BULLIES NEED KNOCKING DOWN MANY PEGS. MY PREVIOUS CONTRACT STARTED AT £36.. WITHIN 2 YEARS IT ROSE TO £92 FOR A BASIC INTERNET PACKAGE. CONTRACT ENDED I MOVED ASAP. NOT REALISING VIRGIN WERE STILL CHARGING ME, RACKING UP A DEBT. RUINED MY CREDIT SCORE WHEN I REFUSED TO PAY THEM. I OFFERED 50% AND THEY POINT BLANK REFUSED. THE WORST CUSTOMER LOYALTY I'VE EVER DEALT WITH.

• 
  jason (@Jason29wctb) reported 6 minutes ago

  @virginmedia @LDA74 First complaint was made 3/1/2023 and got worse

• 
  Yvonne Ward (@YvonneWard0) reported 9 minutes ago

  @virginmedia I would like a telephone number in the uk that I can ring please we have an ongoing complaint that is not being addressed. We have been on the phone many times and always told they can help they never do and fobbed off that tech will ring us. Emails not replied to.

• 
  Temporary Location (@TemporaryLocat1) reported 10 minutes ago

  @virginmedia On the virgin media app it says it would be fixed by 17.07 which was over 20 minutes ago and it’s still down, where are the updates on what the problem is and how it will be fixed?

• 
  Sunlunfan (@Sunlunfan) reported 13 minutes ago

  @Simon_Whale @virginmedia Having a similar issue. They deadlocked my complaint and now want £362. CISAS not particularly helpful, directing me back to virgin to get evidence

• 
  brooklynn dakota phillips (@LeisaPh20037124) reported 14 minutes ago

  @virginmedia yet again broadband down again this is getting ridiculous i pay enough each month and now its getting a joke how many times a week broadband down

• 
  Sandra 💙 (@Santhebeach) reported 15 minutes ago

  @virginmedia how do I sign into my 02 now virgin media account? I get bills still from o2 with an account number that your system doesn’t recognise. Being sent in circles! Very frustrating. Can’t just sign in- need an email.. then a link.. how hard have you made it???

• 
  Elon Gandi Mushk (@Forza_Pakistan) reported 15 minutes ago

  @Simon_Whale @virginmedia I don't like how they think they can push retarded indians onto residential customers these ******* Indians don't know the elbow from their ******* then they expected to resolve our issues when they don't even speak the language clearly @virginmedia is a laughing stock

• 
  RednalNut (@RednalNut) reported 18 minutes ago

  @Simon_Whale @virginmedia If you have a good mobile signal consider a LTE router & buy a unlimited Data Sim. I left Virgin after 23 years for similar reasons as above. With EE & happy with the service.

• 
  Callum 🪷 (@__Callum28) reported 20 minutes ago

  I cant wait for the day Virgin Media goes under so i no longer have to deal with their **** ******* internet 👍