Virgin Media Outage Report in Pontardawe, Neath Port Talbot, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontardawe, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontardawe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Pontardawe, Neath Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Maesteg, Swansea, Neath and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Maesteg |
TV | |
| Swansea |
Wi-fi | |
| Neath |
Internet | |
| Swansea |
TV | |
| Swansea |
TV | |
| Swansea |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Pontardawe, Wales
Latest outage, problems and issue reports in Pontardawe and nearby locations:
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The_Viking
(@The_Dave_89) reported
from
Swansea, Wales
@GalePrime @AshBoio @LoREclipse It's still **** as it's virgin media
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Ade Wagstaff Physio MACP 🏴
(@adewagstaff) reported
from
Swansea, Wales
@virginmedia @vmbusinesshelp I have. They were not great. I did explain that the voice options stated there was an issue. However, your email said it would have been sorted last week. You breached the 6 hour window and the 5 people I spoke to in Timbuktu didn't understand me all that well 🤦#poorservice
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Phil
(@phillip_richard) reported
from
Swansea, Wales
@virginmedia #internet is down in #morfaroad #swansea same as yesterday morning ???? Done the reboots and need to know how long of possible
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.
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lisa fabb #StandWithUkraine🇺🇦
(@fabblisa) reported
from
City and County of Swansea, Wales
@virginmedia Still no resolution
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Phil Cowley #YJB4LIFE
(@philcowley2) reported
from
Swansea, Wales
@virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top
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🧑💻 Michał in CS
(@michalincs) reported
from
Swansea, Wales
I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.
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chris grindle
(@chrissyg666) reported
from
Dunvant, Wales
@virginmedia it's happening again...the #redbutton is not working #efl
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Haylz 🦢🏴
(@HayleyJones1987) reported
from
Swansea, Wales
@virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.
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David
(@Davetails) reported
from
Aberavon, Wales
@virginmedia You could have offered an existing customer a fair price 4 months ago, @youfibre are in my area now so you are done.
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Darren Hughes
(@DarrenH99174695) reported
from
Swansea, Wales
@virginmedia Wife had spent over four hours on the phone to various operatives over two days, no help whatsoever.
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Ade Wagstaff Physio MACP 🏴
(@adewagstaff) reported
from
Swansea, Wales
@virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.
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Geraint Reynolds
(@Gezz99) reported
from
Aberavon, Wales
@virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦
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Chris Richards
(@cymruchrisrich) reported
from
Gorseinon, Wales
@virginmedia down again . No wifi or tv 😡
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Chris Richards
(@cymruchrisrich) reported
from
Gorseinon, Wales
@virginmedia It seems it’s down until 10.15 tomorrow morning. Ridiculous
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Paul Johnson
(@enfysjack) reported
from
Swansea, Wales
@virginmedia £50 more for the same package seems unfair to your loyal existing customer's
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Kevin Child
(@KevDocChild) reported
from
Swansea, Wales
@virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider
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Michael
(@MikeARose98) reported
from
Cwmafan, Wales
@virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡
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Chris Davies
(@bigchristweets) reported
from
Gorseinon, Wales
@virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.
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Paul Johnson
(@enfysjack) reported
from
Swansea, Wales
He @virginmedia Can you explain to me why a new customer can have the same package as me for £33 ? Whilst I am currently paying £85
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Geraint Davies
(@grdavies01) reported
@virginmedia Apps are up to date. Do I need to@delete and reinstall and reboot my hub every time I have an issue? Is so I’ll spend more time doing that than actually using your broadband
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Alex Hobson
(@aghobson) reported
@virginmedia WiFi down once again… reset the router 3 times today… sort this out.
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Gary Braiden
(@GaryBraiden) reported
@virginmedia Good Afternoon, could you forward me the direct phone number to Customer Care.
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Debbie Doyle
(@DebbieDoyle72) reported
@virginmedia Looking for help with virgin mobile Ireland. Trying to get through 4 days now on hold over hour. WhatsApp takes 8-36 hours to reply.
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RichieUK #FreeBritney
(@RichieUK_TTV) reported
@virginmedia I’m just gonna write to the CEO - I shouldn’t have to chase up a call back — and even when I complained about how bad the 360 Box I was just told to suck it up as it was my opinion! Recording the current and further episodes of catfish shouldn’t record 50+
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D3@dp0ny
(@D3dp0ny1) reported
@virginmedia That van is a mockery of what we are striving to do to keep this planet going and to stop murdering innocent children. London needs help and not a kick in the *****.hope you are paying the correct amount of tax too #GodisWatching
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Garo Dedeyan
(@garodedeyan) reported
@virginmedia via chat that it is escalated to your support. Then some1 called me & said same thing. So far I have had over 7 people tell me it is escalated to your support. Yet, I hear nothing back and I am unable to even login to my account. Fed up!
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Hema Wanzah
(@Hema_18_81) reported
@virginmedia All these tests have already been Carried out several times and the pod was promised to me for staying on. I’m still waiting for it and the connections remain terrible.
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Alex Hobson
(@aghobson) reported
@virginmedia No known issues…
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beenz
(@Beenzman69) reported
@KallumPB @virginmedia fix this mans interweb