Virgin Media outages and service status in City and County of Swansea, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around City and County of Swansea, including 0 direct reports.
- The most common problems reported in this area mention Wi-fi.
- Wi-fi (100%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in City and County of Swansea, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City and County of Swansea, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 25: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near City and County of Swansea, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, and Neath.
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near City and County of Swansea, Wales
Latest outage, problems and issue reports in City and County of Swansea and nearby locations:
-
Geraint Reynolds (@Gezz99) reported from Aberavon, Wales@virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong ๐คฆ
-
-
NATALIE BALL ๐ก๏ธ (@Natalieball1984) reported from Skewen, Wales@virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!
-
MrandMrs50Plus (@MrandMrs50Plus) reported from Port Talbot, Wales@virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?
-
Nat (@DragonEmbers) reported from Swansea, Wales@virginmedia Having to pay an early disconnection fee because you don't run services there is brilliant customer service ๐
-
Stuart Davis (@stuartdavis21) reported from Swansea, WalesVirgin shitty media down yet again #VirginMediadown #virginmedia
-
Simon Rees (@si_rees) reported from Margam, Wales@virginmedia hi my speed has died to a crawl this morning in the SA13 2 area of Port Talbot. Have reset the Super Hub etc. Help needed please.
-
G (@therealGDJ) reported from Pontarddulais, Wales@virginmedia abysmal service. Iโve spent almost 2 weeks trying to get through to speak to someone about the price increase youโre looking to force on me, despite that Iโm meant to benefit from #MatesRates for life. Please pick up the phone!!!
-
Michael owen โ (@mikeyowen2) reported from Cwmafan, Wales@virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone
-
Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didnโt have anything better to do on a Friday evening. Useless customer service continues
-
Kristian Turner (@Kristian_Turner) reported from Swansea, Wales@virginmedia Landline, Tivo and Broadband all down. What can I do?
-
๐๐ฒ๐ ๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ (@Dex_Fitz) reported from Skewen, Wales@virginmedia Youโve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia
-
Nett ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@NettThom) reported from Neath, WalesCustomer service is an alien concept to @virginmedia
-
NATALIE BALL ๐ก๏ธ (@Natalieball1984) reported from Skewen, Wales@virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths
-
Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
-
Chris Llewellyn (@CLlewellyn19) reported from Swansea, Wales@virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 heโs been having issues too ๐
-
Elliot Griffiths (@ELGriff28) reported from Swansea, Wales@virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall ๐ก
-
Vรฉronica (@Veronica_Cino) reported from Swansea, Wales@virginmedia You guys are the worst literally, your replies are so slow!
-
๐นJGall๐น (@_JGall) reported from Swansea, Wales@MrsSusanAlder @virginmedia They're a nightmare but won't do anything to fix it now during the pandemic, but expect full payment it's a joke x
-
Duncan Lewis (@grumpyoldprof) reported from Skewen, WalesCould someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Emma Thompson (@emmathompy) reported@virginmedia I'm trying so hard to log in and see what TV and broadband package deals you can offer me but I'm in a cycle of linking to my o2 account and then a transfer link coming through and doing nothing! How can I fix this?
-
not jay (@notjay92349724) reported@FuzziePieRat @virginmedia then their ignorant staff told me to go **** myself and hung up. I rang back and filed a complaint. Later that afternoon, got an email through to say complaint has been CLOSED! Left VM, never going back till they change their customer service agents
-
Hussey FM (@djspeedy34) reported@virginmedia Dont say i gotta pay more, I been a loyal customer with you for years
-
Muhammad ali khan (@muhammadali786k) reportedVirgin Media is worst service provider in London. They will take your money and don't provide you right services. Customer service is pathetic and terrible.
-
Coffinsandme ๅป๐ฆ๐ (@mandychoccy) reported@virginmedia Yet again having issues with pixelation and signal. This has now been going on for 2 years. 4 box changes, all new wiring in and out, 2x new hubs, new cables to main cab, main cab supposedly cleaned up, other local ex users disconnected from cab. I am so frustrated.
-
Coffinsandme ๅป๐ฆ๐ (@mandychoccy) reported2. @virginmedia The app keeps saying intermittent signal please wait while we look into it. You can't book anyone or talk to anyone. Fed up with constant poor TV service.
-
Martinayres65@outloo (@Martinayres65o1) reported@virginmedia My complaint has been ongoing and so far you have failed to address it. I have your handler my complaint ref no and he promised I would receive a call back from a manager at 3:00pm. As usual your managers fail to ring back.
-
Martinayres65@outloo (@Martinayres65o1) reported@virginmedia Youโre already aware of the issues, I have an ongoing complaint regarding this. You already have my complaint reference as I gave it your caller today. Who promised someone would ring today. I just need virgin to promise they will restore my Wi-Fi ASAP
-
Paul Groadey (@PGroadey19230) reported@vmbusiness AGAIN ....LOCKED OUT MY ACCOUNT SINCE 02 WANTED ANOTHER E MAIL ...... I AM 1 OF "THOUSANDS" COMPLAINING ABOUT THIS ISSUE ! BIGGEST MESS UP SINCE THE 02 MERGE. IF CUSTOMERS HAVE NOTHING TO DO WITH 02 IE A SIM OR PHONE WHY DO PEOPLE NEED A BACK UP E MAIL FOR 02 ?
-
S (@sanowano_) reported@virginmedia please Iโm just trying to catch up on my shows. Fix the internet in E2 London PLEASE.