Virgin Media Outage Report in City and County of Swansea, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in City and County of Swansea, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City and County of Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near City and County of Swansea, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot and Neath.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
TV | |
| Swansea |
Wi-fi | |
| Port Talbot |
Internet | |
| Swansea |
Wi-fi | |
| Swansea |
TV | |
| Neath |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near City and County of Swansea, Wales
Latest outage, problems and issue reports in City and County of Swansea and nearby locations:
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G
(@therealGDJ) reported
from
Pontarddulais, Wales
@virginmedia abysmal service. I’ve spent almost 2 weeks trying to get through to speak to someone about the price increase you’re looking to force on me, despite that I’m meant to benefit from #MatesRates for life. Please pick up the phone!!!
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Alice Spils
(@spilzzz) reported
from
Swansea, Wales
@virginmedia It’s a long standing issue which seems to be getting worse. The signal strength is just so so poor. I can’t use the WiFi upstairs most of the time 🙄
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
@virginmedia Can someone please help with an error code of 7400 with a TiVo box. I have been waiting on the phone for 30 minutes already. This is not a new installation but has just appeared. Help!
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Vanessa Walsh
(@NessafromNeath) reported
from
Neath, Wales
Disappointed to be leaving Virgin Media having been a loyal customer for many years. Poor customer service- they were more than happy to terminate our contract without caring to discuss options. Having waited an age to discuss options this was so disappointing! #virginmedia
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Susan Alder
(@MrsSusanAlder) reported
from
Swansea, Wales
When @virginmedia service status says everything is fine but it's been on and off since Saturday 😡😡 x
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👹JGall👹
(@_JGall) reported
from
Swansea, Wales
@MrsSusanAlder @virginmedia They're a nightmare but won't do anything to fix it now during the pandemic, but expect full payment it's a joke x
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Gareth Slee
(@garethslee) reported
from
Port Talbot, Wales
@virginmedia My internet has been up and down for the last few days. This morning it completely failed. Rebooted hub a few times but still no go SA13 area.
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Helen Roberts 🏴
(@Babyeh66) reported
from
Swansea, Wales
@virginmedia Hello, can’t get into @NetflixUK on TiVo box tonight getting error code A01, haven’t had this problem before please help
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Nat
(@DragonEmbers) reported
from
Swansea, Wales
@virginmedia Having to pay an early disconnection fee because you don't run services there is brilliant customer service 😂
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Michael Jenkins
(@Michael73271023) reported
from
Dyffryn Clydach, Wales
@virginmedia sort your internet out as it's not working yet again
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👹JGall👹
(@_JGall) reported
from
Swansea, Wales
@MrsSusanAlder @virginmedia Virgin are so bad I have them too
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🏴Shane🏴
(@Shane_Rees) reported
from
Swansea, Wales
@virginmedia took out new contract. Been waiting 2 days for the service to be activated and have been promised 2 call backs to help resolve the issue which has I have not had. Very poor service indeed.
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Paul G
(@paul_g89) reported
from
Swansea, Wales
@virginmedia can’t update my package online can you help please
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jamesleonard
(@jamesleonard40) reported
from
Swansea, Wales
@virginmedia ffs sake why has our bill gone up too £76 a month just because football back on not happy #lookingtoochange Anyone recommend another service cheaper @SkySports @TalkTalk my dad only wants football nothing else #football #sports
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Sarah
(@Vanilla__Slice) reported
from
Swansea, Wales
@virginmedia I'm moving home at the weekend so engineer's came out to the new property today to connect the outside cables to the house. They were unable to as the neighbours are using that cable. Hope you can help.
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🏴Shane🏴
(@Shane_Rees) reported
from
Swansea, Wales
@virginmedia I have and have been advised to reboot the router after 14:00. If I have any issues I will be back in touch.
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Alice Spils
(@spilzzz) reported
from
Swansea, Wales
@virginmedia why does my WiFi only work in the room my broadband box is in when I live in a tiny 2 bed terrace house :( sooooo annoying. Pls help.
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Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Yes so far. But apparently it's a temporary fix and they'll have to return again.
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M
(@FROMMARGAM) reported
from
Margam, Wales
Hi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.
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Stuart Davis
(@stuartdavis21) reported
from
Swansea, Wales
Virgin shitty media down yet again #VirginMediadown #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Roxanne Dilliway
(@DilliwayRoxanne) reported
@virginmedia I want a manger to call me I have told your team this! This box hasn’t worked from day 1 it’s now year 8 and you fob me off! Official worst company out there 100% leaving and you can take me to court to pay you as you will be receiving nothing from me cow boy company!
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Adam Jukes
(@AdamJukes) reported
@virginmedia I’m on @VodafoneUK who disgracefully removed the service (and I won’t be renewing my contract with them as a result), so am dependent on buying passes from VIrgin, and that is not working.
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leighjade212
(@Miss_LeighJade) reported
@virginmedia when are you going to fix the broadband in TS10? I’ve been trying to work from home but having to tether my mobile because your signal is shocking
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𝓒𝓐𝓩𝓑𝓐𝓡𝓡🌹 🎗️👩🦼🦻
(@Real_Cazbarr) reported
@virginmedia This is the message: Looks like there are issues in your postcode affecting your services There's a broadband issue in your area and our engineers are on the case to fix things. Check back here at any time for updates.
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Matt Isherwood
(@mattish) reported
@virginmedia Just done that and appears to be working for now. Thanks, hope that helps fix it permanently.
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netherstrait
(@netherstrait) reported
@AdamJukes @virginmedia It is more than clear that it is an issue on their end. Were you issued a case number? If they don’t solve it, I’m exploring escalating it further within TfL in a couple of weeks.
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jay mac
(@jaymcc66) reported
No update on the broadband issue in G69, @virginmedia ?? This was apparently supposed to be fixed by 4pm yesterday .. #notgoodenough
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Neil stoneman
(@Neilstoneman2) reported
@virginmedia I tried to raise a complaint but apparently the first email was a mistake that no one can be held accountable for, the bill was for the first month after I agreed a new contract
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Graceparker
(@missgracep83) reported
@virginmedia Yeah done that already many times and nothing I’m bored of hearing the same generic chat from you lot…funnily enough it seems I’m not the only person having the same issue
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Ricky Patel
(@r89patel) reported
@virginmedia Website says there is no outage, and when I call it says there is one. When is this going to be fixed, it’s been two days now?