Virgin Media Outage Report in City and County of Swansea, Wales
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in City and County of Swansea, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City and County of Swansea, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 5: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near City and County of Swansea, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea
|
Wi-fi | 3 days ago |
|
Neath
|
Internet | 25 days ago |
|
Swansea
|
Total Blackout | 27 days ago |
|
Neath
|
Internet | 1 month ago |
|
Swansea
|
Internet | 1 month ago |
|
Neath
|
Internet | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near City and County of Swansea, Wales
Latest outage, problems and issue reports in City and County of Swansea and nearby locations:
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GAYNOR JOHNSON (@JOHNSONGAYNOR) reported from Skewen, Wales@virginmedia Had trouble with TV since this morning. Now have just BBC and ITV. Tried phoning but had short message saying they are busy and phone later! Phoned later…same message! What’s going on!?
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Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales@virginmedia No no known faults he was very surprised when I went out initially as he thought it was an isolated incident with next door
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Geraint Reynolds (@Gezz99) reported from Aberavon, Wales@virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦
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NATALIE BALL 🛡️ (@Natalieball1984) reported from Skewen, Wales@virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!
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Paul Johnson (@enfysjack) reported from Swansea, WalesHe @virginmedia Can you explain to me why a new customer can have the same package as me for £33 ? Whilst I am currently paying £85
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Ade Wagstaff Physio MACP 🏴 (@adewagstaff) reported from Swansea, Wales@virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.
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🧑💻 Michał in CS (@michalincs) reported from Swansea, WalesI cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.
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Michael (@MikeARose98) reported from Cwmafan, Wales@virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡
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Duncan Lewis (@grumpyoldprof) reported from Skewen, WalesHello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.
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Kevin Child (@KevDocChild) reported from Swansea, Wales@virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider
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Chris Davies (@bigchristweets) reported from Gorseinon, Wales@virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.
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Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales@virginmedia had no wifi since essential work was carried out in the area yesterday. It was supposed to be back up by 4pm yesterday. Neighbour had same issue engineer came out to neighbour and realised we both had the same problem. He said he would let me know what 1/2
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Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales@virginmedia He apparently told my neighbour that it will just come on at some point tonight? I don’t really hold a lot of faith with that as he had no idea what the issue was?
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Duncan Lewis (@grumpyoldprof) reported from Skewen, WalesHello @virginmedia. My ntl email is down for third time in as many months and am unable to connect to the server. How long before it is back please?
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Doug Micheal Matthews 😇🇫🇴 (@saintdougie) reported from Llanelli, Wales@BaggieBirdd66 @virginmedia Possibly your local council could help you
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Darren Hughes (@DarrenH99174695) reported from Swansea, Wales@virginmedia Wife had spent over four hours on the phone to various operatives over two days, no help whatsoever.
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MrandMrs50Plus (@MrandMrs50Plus) reported from Port Talbot, Wales@virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?
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Haylz 🦢🏴 (@HayleyJones1987) reported from Swansea, Wales@virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.
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Ade Wagstaff Physio MACP 🏴 (@adewagstaff) reported from Swansea, Wales@virginmedia @vmbusinesshelp I have. They were not great. I did explain that the voice options stated there was an issue. However, your email said it would have been sorted last week. You breached the 6 hour window and the 5 people I spoke to in Timbuktu didn't understand me all that well 🤦#poorservice
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Phil Cowley #YJB4LIFE (@philcowley2) reported from Swansea, Wales@virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Simon says (@ItsOnlySimon) reported@virginmedia The operator managed to cancel the appointment but had issues trying to do it
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Michael Moran (@MickLLF) reported@virginmedia So what is the incentive to remain a VM customer? What is the reward for loyalty? I’ve looked at your offers for existing customers and they are nowhere near the value you provide for new customers. Does this mean Virgin Media values new customers higher than existing?
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by9_johnber (@By9Johnber) reported@virginmedia Hi I am in W14 and broadband has been fully down since Monday night our set top box is totally fine VM website said that there were regional problem earlier today and will fix it by 4pm but nothing changed yet. I had to add on mobile data plans due to three days of
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CryptoGuru (@dez_dorman) reported@virginmedia Img TW you have to READ my replies before you respond!! Are you aware that ‘defunct’ means IT IS NOT FUNCTIONING aka the number doesn’t exist!! For the 5th x 🙏🏼 get a ‘customer care’ 🙊🙄 person to call me! @richardbranson sir you must be SO bored much clearly your staff is 👎🏼
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Sarah (@Sarah_Elizart) reported@virginmedia why don't I have a data signal in Guildford Town centre? Can you please fix this? I know you've had complaints about this before. I'm with virgin mobile.
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Taz (@twolftaz) reported@virginmedia Yes - I repeat, the signal is a strong 5G, on my 3 mobile phone and I am getting speeds of 250mbs but on the wifi dongle it is 5-10 mbs as I mentioned before, why is there a difference and how can this be corrected?
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Jo Higson MA (@Jo_Higson) reported@virginmedia This is just a complete nightmare. I have never come across anything so twisted. My son moved into a student house and went to set up WiFi. There was an issue because the previous tenants had left without cancelling their service. He either took over the account or was set up…
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FozBaldy (@fozbaldy) reported@virginmedia I’ve been firstly on your triage bot & then a What’s App chat since 2.20pm today (that’s nearly 4 hours at the time of writing) & I’m still waiting for help about downgrading my package. Please help me out here, it’s not much to ask is it?
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Taz (@twolftaz) reported@virginmedia Yes - the signal is strong 5G, on my 3 mobile phone I am getting speeds of 250mbs but on the wifi dongle it is 5-10 mbs as I mentioned before, why is there a difference?
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Lisa Matten (@Lulu3746) reported@virginmedia absolutely shocking customer services I’ve been on the phone for over an hour to be cut off by your retention team absolute joke