Virgin Media Outage Report in City and County of Swansea, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in City and County of Swansea, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City and County of Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near City and County of Swansea, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Port Talbot and Llanelli.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
TV | |
| Swansea |
Wi-fi | |
| Neath |
Internet | |
| Port Talbot |
Total Blackout | |
| Port Talbot |
Internet | |
| Port Talbot |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near City and County of Swansea, Wales
Latest outage, problems and issue reports in City and County of Swansea and nearby locations:
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G
(@therealGDJ) reported
from
Pontarddulais, Wales
@virginmedia abysmal service. I’ve spent almost 2 weeks trying to get through to speak to someone about the price increase you’re looking to force on me, despite that I’m meant to benefit from #MatesRates for life. Please pick up the phone!!!
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jamesleonard
(@jamesleonard40) reported
from
Swansea, Wales
@virginmedia ffs sake why has our bill gone up too £76 a month just because football back on not happy #lookingtoochange Anyone recommend another service cheaper @SkySports @TalkTalk my dad only wants football nothing else #football #sports
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🏴Shane🏴
(@Shane_Rees) reported
from
Swansea, Wales
@virginmedia I have and have been advised to reboot the router after 14:00. If I have any issues I will be back in touch.
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Vanessa Walsh
(@NessafromNeath) reported
from
Neath, Wales
Disappointed to be leaving Virgin Media having been a loyal customer for many years. Poor customer service- they were more than happy to terminate our contract without caring to discuss options. Having waited an age to discuss options this was so disappointing! #virginmedia
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G
(@therealGDJ) reported
from
Pontarddulais, Wales
@virginmedia do you actually offer any kind of service??
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Gareth Slee
(@garethslee) reported
from
Port Talbot, Wales
@virginmedia My internet has been up and down for the last few days. This morning it completely failed. Rebooted hub a few times but still no go SA13 area.
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Paul G
(@paul_g89) reported
from
Swansea, Wales
@virginmedia can’t update my package online can you help please
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Susan Alder
(@MrsSusanAlder) reported
from
Swansea, Wales
When @virginmedia service status says everything is fine but it's been on and off since Saturday 😡😡 x
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Alice Spils
(@spilzzz) reported
from
Swansea, Wales
@virginmedia why does my WiFi only work in the room my broadband box is in when I live in a tiny 2 bed terrace house :( sooooo annoying. Pls help.
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Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Yes so far. But apparently it's a temporary fix and they'll have to return again.
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👹JGall👹
(@_JGall) reported
from
Swansea, Wales
@MrsSusanAlder @virginmedia They're a nightmare but won't do anything to fix it now during the pandemic, but expect full payment it's a joke x
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🏴Shane🏴
(@Shane_Rees) reported
from
Swansea, Wales
@virginmedia took out new contract. Been waiting 2 days for the service to be activated and have been promised 2 call backs to help resolve the issue which has I have not had. Very poor service indeed.
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Michael Jenkins
(@Michael73271023) reported
from
Dyffryn Clydach, Wales
@virginmedia sort your internet out as it's not working yet again
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Alice Spils
(@spilzzz) reported
from
Swansea, Wales
@virginmedia It’s a long standing issue which seems to be getting worse. The signal strength is just so so poor. I can’t use the WiFi upstairs most of the time 🙄
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Stuart Davis
(@stuartdavis21) reported
from
Swansea, Wales
Virgin shitty media down yet again #VirginMediadown #virginmedia
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G
(@therealGDJ) reported
from
Pontarddulais, Wales
@philhovestadt @virginmedia That is only half of the issue...
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👹JGall👹
(@_JGall) reported
from
Swansea, Wales
@MrsSusanAlder @virginmedia Virgin are so bad I have them too
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Helen Roberts 🏴
(@Babyeh66) reported
from
Swansea, Wales
@virginmedia Hello, can’t get into @NetflixUK on TiVo box tonight getting error code A01, haven’t had this problem before please help
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M
(@FROMMARGAM) reported
from
Margam, Wales
Hi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
@virginmedia Can someone please help with an error code of 7400 with a TiVo box. I have been waiting on the phone for 30 minutes already. This is not a new installation but has just appeared. Help!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kirstin 🎀
(@KirstinBruce_) reported
@virginmedia how can I get the WiFi pods mentioned in the email from yourselves as a volt benefit for being with o2 and yourselves our WiFi has been awful lately, ran all the tests
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Kevin Harley
(@kevinsharley) reported
Oh lovely, @virginmedia are "improving their service" again. F... F... S....
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Dom Daniel
(@dommy_daniel) reported
.@virginmedia your call back service doesn’t work - I am still waiting 2 weeks later; your mesh Wi-Fi pods don’t work - I can’t plug it any closer!; I cannot access my account via the app none of your teams can fix it; I pay for gigabit Wi-Fi and cannot get the hub 5
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Mathieu Camus
(@MathieuCamus) reported
@virginmedia Yes... I'm aware of the service checker page, which isn't particularly helpful. It initially said an engineer was onsite and it'll sorted by 1.15am. It now says 4.15pm (wishful thinking?) and that an engineer is on the way? What is the issue?
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SY
(@syrocks69) reported
@virginmedia I am trying to help my elderly Mother I have a complaint ref C-1312221524 look at that please. We have received a bill today also confirming you will be collecting £57.50 from my mothers account even though she is no longer your customer, but please read the complain logged
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él 🕯 pinned!!
(@VAMPIREGUCCI) reported
not even being able to send a text on data is so **** I hate virgin media
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Andy Tyler
(@andytylerphoto) reported
@BarnetCouncil I've just moved to E.Finchley & I'm sad to see how slow the broadband is. Virgin Media isn't available on my road & BT/Openreach don't even have the Muswell Hill Exchange on their rollout map for the next 5 years @haringeycouncil - any way to expedite the process?
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kelvin Fitzimmions
(@fitzfun2011) reported
@virginmedia Thank-you ML I have been offered as a Customer 15 years Sky Movies BT Sports Euro Sports SkyTVL . New O2 Sim for £80 a mth for 18 mths instead of £120 without Movies or Sports . I hope all Long Standing customers especially with Disabilities are treated the same . Merry 🤶
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chris bruce
(@chrisb2456) reported
@virginmedia why do your customer advisors not listen to customers and cancel engineer appointments without talking to customer. Its bad enough that your broadband is a joke now you introduce clowns into the call centres.
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Rosie
(@rosierapado) reported
Not good at all trying to work but @virginmedia keeps going down. When will these ‘intermittent signal issues’ be sorted? So frustrating