Virgin Media Outage Report in City and County of Swansea, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in City and County of Swansea, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City and County of Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near City and County of Swansea, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Llanelli, Neath and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Internet | |
| Swansea |
Internet | |
| Swansea |
Phone | |
| Llanelli |
||
| Neath |
Phone | |
| Neath |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near City and County of Swansea, Wales
Latest outage, problems and issue reports in City and County of Swansea and nearby locations:
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia network is the worst WiFi I have ever witnessed in my life.
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
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Jonathan🏴🏴
(@IROJDP) reported
from
Swansea, Wales
@virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service
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Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡
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Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia a lot of good your mobile service is when I cant call 111 from my phone
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Abbie Thompson
(@abbiet126) reported
from
Swansea, Wales
@virginmedia why is WiFi down for the fourth time this week whilst the app says service is fine? I know it’s not just my box.
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Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yeah I’ve done that and same issues
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.
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Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Hey I’ve done everything on your website and still the same issues.
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia An engineer came out but still not working properly.
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Mark Davis
(@MarkDav96152735) reported
from
Gorseinon, Wales
When you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!
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Chris Llewellyn
(@CLlewellyn19) reported
from
Swansea, Wales
@virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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borondeadri
(@borondeadri) reported
@virginmedia I tried to transfer my account to my previous flatmate, and your team totally messed up our personal data. I am no longer the account holder but I am still the one getting the bills to my email address, and because I’m no longer the account holder nobody is willing to help.
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rebecca singleton
(@rebs_us) reported
@virginmedia moved house yesterday taking virgin media for broadband with me. Error getting it set up - says I need to call but cannot get an answer from cust service. On hold for hours - can you help please?
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Stephen Martin MBE OLY
(@samhockeygold) reported
@virginmedia Transferred to virgin a month ago - need extra cable to@other tv - + upstairs internet is poor
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JW
(@fleamo1) reported
@virginmedia I've been calling that number but it refers me back to the website after the checks have been made saying my line is engaged. I never get to speak to anyone
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John Spencer
(@JohnSpencerTV) reported
@virginmedia I did not make a complaint. I only asked to leave, end contract, why can't you acknowledge that?
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Steve Cooper
(@coops_99) reported
@virginmedia Have put my issues on the Forum, but would be good if you could actually fix the problem. No WIFi at all again this morning and having to suffer yet again holding for support, farcical. I have wasted nearly 20 hours trying to get this resolved 🤬🤬
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Aaron MacAskill
(@AaronMacaskill_) reported
@virginmedia I spoke to one person, they didn’t know how to help. Then put me through to customer services, which took another 30 mins then it cut me off. I called again then gave up 2.5 hours I spent on hold.
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Adam Belfield
(@Adambelly92) reported
@virginmedia Has their been any known network issues last night? All my devices have been disconnected and factory settings restored with my router. Was it a firmware update?
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🇬🇧🇺🇸nobbsy🇬🇧#britishindependence
(@wnobbsy) reported
@virginmedia is there a good reaseon for some of my hd channels not working for the last 3 days?
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KirstenA
(@KAStandAlone) reported
My landline just rang, which obv never happens bc it’s not 1995 & I thought this is it, @virginmedia are finally calling me back so I can cancel my TV package. It was a hoax caller pretending to be from Sky, saying I had to pay for my TV maintenance.