Virgin Media

Virgin Media Outage Report in City and County of Swansea, Wales

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in City and County of Swansea, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City and County of Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in City and County of Swansea, Wales 04/29/2025 03:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near City and County of Swansea, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot, Llanelli and Neath.

Loading map, please wait...
City Problem Type Report Time
United KingdomSwansea Internet
United KingdomSwansea TV
United KingdomPort Talbot Internet
United KingdomSwansea E-mail
United KingdomSwansea TV
United KingdomLlanelli Internet

Community Discussion

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Virgin Media Issues Reports Near City and County of Swansea, Wales

Latest outage, problems and issue reports in City and County of Swansea and nearby locations:

  • Adamcroft1996 Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales

    @virginmedia He apparently told my neighbour that it will just come on at some point tonight? I don’t really hold a lot of faith with that as he had no idea what the issue was?

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Skewen, Wales

    @virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!

  • Adamcroft1996 Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales

    @virginmedia No no known faults he was very surprised when I went out initially as he thought it was an isolated incident with next door

  • JOHNSONGAYNOR GAYNOR JOHNSON (@JOHNSONGAYNOR) reported from Skewen, Wales

    @virginmedia Had trouble with TV since this morning. Now have just BBC and ITV. Tried phoning but had short message saying they are busy and phone later! Phoned later…same message! What’s going on!?

  • adewagstaff Ade Wagstaff Physio MACP 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@adewagstaff) reported from Swansea, Wales

    @virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.

  • KevDocChild Kevin Child (@KevDocChild) reported from Swansea, Wales

    @virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider

  • grumpyoldprof Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Hello @virginmedia. My ntl email is down for third time in as many months and am unable to connect to the server. How long before it is back please?

  • philcowley2 Phil Cowley #YJB4LIFE (@philcowley2) reported from Swansea, Wales

    @virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top

  • bigchristweets Chris Davies (@bigchristweets) reported from Gorseinon, Wales

    @virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.

  • Gezz99 Geraint Reynolds (@Gezz99) reported from Aberavon, Wales

    @virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦

  • HayleyJones1987 Haylz 🦢🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HayleyJones1987) reported from Swansea, Wales

    @virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.

  • Adamcroft1996 Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales

    @virginmedia had no wifi since essential work was carried out in the area yesterday. It was supposed to be back up by 4pm yesterday. Neighbour had same issue engineer came out to neighbour and realised we both had the same problem. He said he would let me know what 1/2

  • grumpyoldprof Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.

  • DarrenH99174695 Darren Hughes (@DarrenH99174695) reported from Swansea, Wales

    @virginmedia Wife had spent over four hours on the phone to various operatives over two days, no help whatsoever.

  • adewagstaff Ade Wagstaff Physio MACP 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@adewagstaff) reported from Swansea, Wales

    @virginmedia @vmbusinesshelp I have. They were not great. I did explain that the voice options stated there was an issue. However, your email said it would have been sorted last week. You breached the 6 hour window and the 5 people I spoke to in Timbuktu didn't understand me all that well 🤦#poorservice

  • saintdougie Doug Micheal Matthews 😇🇫🇴 (@saintdougie) reported from Llanelli, Wales

    @BaggieBirdd66 @virginmedia Possibly your local council could help you

  • enfysjack Paul Johnson (@enfysjack) reported from Swansea, Wales

    He @virginmedia Can you explain to me why a new customer can have the same package as me for £33 ? Whilst I am currently paying £85

  • MrandMrs50Plus MrandMrs50Plus (@MrandMrs50Plus) reported from Port Talbot, Wales

    @virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?

  • michalincs 🧑‍💻 Michał in CS (@michalincs) reported from Swansea, Wales

    I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.

  • MikeARose98 Michael (@MikeARose98) reported from Cwmafan, Wales

    @virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • John_P_McD John (@John_P_McD) reported

    @virginmedia 5th time today trying to sort out my new contract. Agreed £41 a month with a woman who spoke terrible English (over her baby crying), but contract on my account says £80 a month. Will cancel everything today if it isn't sorted. Diabolical customer service.

  • Gareth_Hale_84 Gareth (@Gareth_Hale_84) reported

    @NadineDorries @virginmedia @O2 You have to stop being so deceitful. Come clean, you all cocked up hugely. Until you admit to the elephant in the room we are destined never to improve the situation for the country.

  • 911onthe411 sarah langton-goh (@911onthe411) reported

    @virginmedia Broadband has gone so patchy sometimes it's off for days, I've been waiting 24 hours on Whatsapp to cancel I really can't see you being around for another decade, landlines are over, you're broadband is always going down and everyone rarely watches tv live...

  • HJ_Mason Happy Mason (@HJ_Mason) reported

    @virginmedia I’ve just done this and there is no complaint live. What on Earth is going on? How hard is it to register a complaint? I literally just want the internet to work. I don’t super fast speed, I just need internet access, which you have struggled to provide over 3 years if complaints

  • tony1945 Tony Crean (@tony1945) reported from Richmond, England

    @NadineDorries @virginmedia @O2 This guff about roaming charges is nonsense, Nadine ..... But then you queried the amount of state support going to Channel 4, when in fact they're self-financing. Truth, eh? Not a standard which you bother with much...

  • NeedhamTori Tori Needham (@NeedhamTori) reported

    @virginmedia Standard reply as always. 🙄 Why can’t you inform people why faults keep happening and give decent resolution times? Can somebody please DM as I’d like to raise another complaint

  • ObjColumnist Spencer MacDonald (@ObjColumnist) reported

    @virginmedia Hi, the link I was sent by the IVR doesn’t work 😬 The status page still says no broadband issues, but when you test the hub it says there are issues in the area. Is there any other way I can get an estimate on the fix?

  • James_SE13 James (@James_SE13) reported

    @virginmedia My case number is C-100122205 – I am paying for a sub-standard service and your team suggested this would be fixed on 07/01/22; they then moved this date to 28/02/22 when I questioned why I had not had an update.

  • SofWard Sofie (@SofWard) reported

    @virginmedia an area manager rang me a few months back after I cancelled my contract because of the poor service, he offered me a discounted deal and a refund however Ive just got a text to say my account is being suspended due to no direct debit set up by yourself?! Pls dm me

  • shim359 shim evrimer (@shim359) reported

    @virginmedia Yet again , I have been promised someone will call back. This is routine. No one calls back and the complaint gets closed, I receive an email saying the case is closed. I will have no option but to contact @Ofcom