Virgin Media Outage Report in City and County of Swansea, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in City and County of Swansea, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City and County of Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 04: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near City and County of Swansea, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot, Neath and Llanelli.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Wi-fi | |
| Port Talbot |
Internet | |
| Swansea |
Wi-fi | |
| Swansea |
TV | |
| Neath |
Wi-fi | |
| Neath |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near City and County of Swansea, Wales
Latest outage, problems and issue reports in City and County of Swansea and nearby locations:
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Kevin Child
(@KevDocChild) reported
from
Swansea, Wales
@virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider
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Paul Johnson
(@enfysjack) reported
from
Swansea, Wales
He @virginmedia Can you explain to me why a new customer can have the same package as me for £33 ? Whilst I am currently paying £85
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Geraint Reynolds
(@Gezz99) reported
from
Aberavon, Wales
@virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦
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The Timelush 🏴
(@tammytastic69) reported
from
Llanelli, Wales
@virginmedia My mum has had a collection letter for an old address - she js a still a VM customer and advised of the move at the time. The account in the old house was in my late fathers name so i need to know what this letter is about
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The_Viking
(@The_Dave_89) reported
from
Swansea, Wales
@GalePrime @AshBoio @LoREclipse It's still **** as it's virgin media
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Chris Richards
(@cymruchrisrich) reported
from
Gorseinon, Wales
@virginmedia down again . No wifi or tv 😡
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Michael
(@MikeARose98) reported
from
Cwmafan, Wales
@virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡
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Chris Richards
(@cymruchrisrich) reported
from
Gorseinon, Wales
@virginmedia It seems it’s down until 10.15 tomorrow morning. Ridiculous
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Doug Micheal Matthews 😇🇫🇴
(@saintdougie) reported
from
Llanelli, Wales
@BaggieBirdd66 @virginmedia Possibly your local council could help you
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chris grindle
(@chrissyg666) reported
from
Dunvant, Wales
@virginmedia it's happening again...the #redbutton is not working #efl
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Paul Johnson
(@enfysjack) reported
from
Swansea, Wales
@virginmedia £50 more for the same package seems unfair to your loyal existing customer's
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Ade Wagstaff Physio MACP 🏴
(@adewagstaff) reported
from
Swansea, Wales
@virginmedia @vmbusinesshelp I have. They were not great. I did explain that the voice options stated there was an issue. However, your email said it would have been sorted last week. You breached the 6 hour window and the 5 people I spoke to in Timbuktu didn't understand me all that well 🤦#poorservice
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.
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Chris Davies
(@bigchristweets) reported
from
Gorseinon, Wales
@virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.
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🧑💻 Michał in CS
(@michalincs) reported
from
Swansea, Wales
I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.
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Phil
(@phillip_richard) reported
from
Swansea, Wales
@virginmedia #internet is down in #morfaroad #swansea same as yesterday morning ???? Done the reboots and need to know how long of possible
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Ade Wagstaff Physio MACP 🏴
(@adewagstaff) reported
from
Swansea, Wales
@virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.
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Haylz 🦢🏴
(@HayleyJones1987) reported
from
Swansea, Wales
@virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.
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Phil Cowley #YJB4LIFE
(@philcowley2) reported
from
Swansea, Wales
@virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top
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Darren Hughes
(@DarrenH99174695) reported
from
Swansea, Wales
@virginmedia Wife had spent over four hours on the phone to various operatives over two days, no help whatsoever.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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joner hartman
(@joner_hartman) reported
@virginmedia @AlfiesBoots He should contact easy_hackk on IG for help
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1clickmeetingrooms
(@Newhome111) reported
@virginmedia At the end of the day in my circumstance virgin should treat a fairly and I do not expected to be treated in this manner and I’ve been a customer for 13 years
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Matthew
(@MatthewVelaryon) reported
@virginmedia Well I don't have an account anymore due cancelling it. I will send it to a post office and send it off myself shocking service.
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Single Parents Support and Advice Services
(@singleparentsup) reported
@virginmedia Its just plugged in and on as when i got it?? Ok my ipad has no access to mobile dara and doesnt work either
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Dave the Wave
(@WaveyDave888) reported
@virginmedia The engineers are here now but they don't know anything about my issue, they're only here to fit a new customers line. Shocking!
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1clickmeetingrooms
(@Newhome111) reported
@virginmedia Are you able to send web link to talk now and resolve the issues
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Mark Bridgens
(@mbridgens) reported
@virginmedia we’ve got problems with the service. Trying to set up a wifi extender, but the router shows an issue. My wife called and apparently you don’t see an issue. Please can you send me an engineer?
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Gary Lawrence
(@gazzlorenzo) reported
@virginmedia I have already spoken to someone this morning, they have submitted a complaint and I have to wait to see if someone calls me back sometime this week or not. In my opinion it’s not good enough already had a virgin media technician out that couldn’t do anything 2 weeks ago
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Shellish 🏁🟥⬛️🟧 🐴
(@ShelleyThistle) reported
@stephendball @virginmedia I got the same when I tried to check. Not much point having a service check facility really.
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Diana
(@iholiday_68) reported
@virginmedia You can not change for such a substandard service