Virgin Media Outage Report in Aberavon, Neath Port Talbot, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aberavon, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aberavon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 14: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Aberavon, Neath Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath, Port Talbot and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Internet | |
| Swansea |
Wi-fi | |
| Swansea |
Wi-fi | |
| Swansea |
Phone | |
| Neath |
TV | |
| Swansea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Aberavon, Wales
Latest outage, problems and issue reports in Aberavon and nearby locations:
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Susan Alder
(@MrsSusanAlder) reported
from
Swansea, Wales
When @virginmedia service status says everything is fine but it's been on and off since Saturday 😡😡 x
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Helen Roberts 🏴
(@Babyeh66) reported
from
Swansea, Wales
@virginmedia Hello, can’t get into @NetflixUK on TiVo box tonight getting error code A01, haven’t had this problem before please help
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👹JGall👹
(@_JGall) reported
from
Swansea, Wales
@MrsSusanAlder @virginmedia They're a nightmare but won't do anything to fix it now during the pandemic, but expect full payment it's a joke x
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Jonathan Tobin
(@JonoTobin) reported
from
Port Talbot, Wales
@virginmedia I was advised that I need to speak to a different department, by what feels like every department in Virgin Media! Whoever dealt with the house to house transfer has made an error.. and has somehow cancelled my service. But no department is taking responsibility to fix
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JonJamesPhotography
(@JonJamesPhoto81) reported
from
Port Talbot, Wales
@virginmedia @johnmclaren1972 All I’m seeing are apologies but still no resolution to fixing issues, providing a decent service or looking after existing customers. I’ll be changing to sky next month.
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Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
@virginmedia I was transferred numerous times. Then finally told that the person who set up the house transfer, has messed it up and somehow cancelled my access. With no solution on how to fix it
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Nat
(@DragonEmbers) reported
from
Swansea, Wales
@virginmedia Having to pay an early disconnection fee because you don't run services there is brilliant customer service 😂
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Alice Spils
(@spilzzz) reported
from
Swansea, Wales
@virginmedia It’s a long standing issue which seems to be getting worse. The signal strength is just so so poor. I can’t use the WiFi upstairs most of the time 🙄
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Sebbong 🏴
(@DSebburn) reported
from
Bridgend, Wales
@SweatDoggGaming @virginmedia Never had any issue with BT Been with them 15 years
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Paul G
(@paul_g89) reported
from
Swansea, Wales
@virginmedia can’t update my package online can you help please
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Gareth Slee
(@garethslee) reported
from
Port Talbot, Wales
@virginmedia My internet has been up and down for the last few days. This morning it completely failed. Rebooted hub a few times but still no go SA13 area.
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Lucy Cohen
(@LucyMazuma) reported
from
Swansea, Wales
@virginmedia Yes so far. But apparently it's a temporary fix and they'll have to return again.
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Sarah
(@Vanilla__Slice) reported
from
Swansea, Wales
@virginmedia I'm moving home at the weekend so engineer's came out to the new property today to connect the outside cables to the house. They were unable to as the neighbours are using that cable. Hope you can help.
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Richard Hedges
(@hedges1975) reported
from
Gorseinon, Wales
@virginmedia would it be too much trouble for someone to fix my landline issue, I can't receive incoming calls, yet your call centre agents tell me there going to ring me back on my home line and then cut me off!!! Can't ring me back if I can't receive incoming calls!!!!!
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Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
Spend hours waiting for someone to answer @virginmedia then they just tell me ‘wait till tomorrow and it will work’. And it never does, cancellation never sounded so appealing
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Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
@virginmedia Could you tell me what department I need to speak to about set up issues after a house move, and what time they close please
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👹JGall👹
(@_JGall) reported
from
Swansea, Wales
@MrsSusanAlder @virginmedia Virgin are so bad I have them too
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Stuart Davis
(@stuartdavis21) reported
from
Swansea, Wales
Virgin shitty media down yet again #VirginMediadown #virginmedia
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Nat
(@DragonEmbers) reported
from
Swansea, Wales
Can't take Virgin Media to my new address because the estate is too new and they don't have Virgin Media in those streets yet. First world problems 😂
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Alice Spils
(@spilzzz) reported
from
Swansea, Wales
@virginmedia why does my WiFi only work in the room my broadband box is in when I live in a tiny 2 bed terrace house :( sooooo annoying. Pls help.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart Prior
(@StuartJPrior) reported
@virginmedia are there any reports of emails being down, nothing seems to be working with mine and when I try to log into the website to check it says error
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Michael Butlin
(@MichaelButlin) reported
@virginmedia You have the post code and the number of the house Outside it happened You have the time My view of the incident The number plate of the vehicle I don't have That was taken by the man whose toe he told me had the vehicle driven over Ok
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Roy Ormond
(@RoyOrmond) reported
@virginmedia Hi John. That doesn't help me I'm afraid. That's current vacancies. I applied a while back, even completed the online video questions. That was 30 days ago, I was looking for more of an update.
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Fiona Higgins
(@frigginhiggins_) reported
@joecrosse25 @virginmedia I’m in a similar boat as you (0 internet, 3days work missed for the household, etc). Consider filing a complaint with Consumer Line (or your local equivalent). Virgin is going to try and have you file complaints internally so they can keep it on the long finger #virginmediadown
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Fiona Higgins
(@frigginhiggins_) reported
@joecrosse25 @virginmedia They come after us for 20quid, but have no issue costing us a day's work since we can't access internet, and could lose our livelihood. Clearly no care or compassion for their customers.
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wardy102
(@wardy1021) reported
@virginmedia Calls from mobile to 0345 number are 25p a minute. My home phone does not work. Your messaging service is not fit for purpose. Please provide email
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James
(@James02789459) reported
@virginmedia hi are you having any service issues in the WS7 area? As my phone has suddenly stopped working for calls and 4g
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DontBelieve TheHype
(@DontBelieveHype) reported
@virginmedia ? MY ISSUE IS THAT NOBODY HAS TAKEN OWNERSHIP OF SOMEONE CUTTING OFF MY ULTIMATE OOMPH MOBILE SIM. I HAVE NO MOBILE, I HAVE HAD NO MOBILE FOR OVER 12 DAYS. NOBODY CAN TEXT ME, NOBODY CAN CALL ME. I HAVE BEEN UNABLE TO USE 2FA AT BANKS/CREDIT CARDS/PAYPAL ,THAT USE TEXT SECURITY
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Jane Harris ❤️❤️💚❤️❤️ 🌷
(@janeharris2021) reported
@virginmedia Never have I ever received such bad customer service in my life. Whoever lee is on the live chat. I think you need some training. Order being cancelled.
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Customer Service
(@vmbusinesshelp) reported
@StorrsSteve @vmbusiness Hi Steve, I am sorry you have had problems try to contact the team, can you please Dm us @vmbusinesshelp with the details of the issue you were trying to reach us about. Thank you