Virgin Media Outage Report in Aberavon, Neath Port Talbot, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aberavon, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aberavon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Aberavon, Neath Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Port Talbot, Swansea, Bridgend, Neath and Maesteg.
| City | Problem Type | Report Time |
|---|---|---|
 Port Talbot |
Total Blackout | |
| Port Talbot |
Total Blackout | |
| Port Talbot |
Wi-fi | |
| Port Talbot |
Internet | |
| Port Talbot |
Internet | |
| Swansea |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Aberavon, Wales
Latest outage, problems and issue reports in Aberavon and nearby locations:
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!😡
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Chris Davies
(@bigchristweets) reported
from
Gorseinon, Wales
@virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia No no known faults he was very surprised when I went out initially as he thought it was an isolated incident with next door
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MrandMrs50Plus
(@MrandMrs50Plus) reported
from
Port Talbot, Wales
@virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?
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Stephen Squires
(@Welsh19) reported
from
Pontardawe, Wales
@SkyHelpTeam sort it out… it’s imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! It’s just a shame I can’t get @virginmedia internet…
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🧑💻 Michał in CS
(@michalincs) reported
from
Swansea, Wales
I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.
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Haylz 🦢🏴
(@HayleyJones1987) reported
from
Swansea, Wales
@virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.
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GAYNOR JOHNSON
(@JOHNSONGAYNOR) reported
from
Skewen, Wales
@virginmedia Had trouble with TV since this morning. Now have just BBC and ITV. Tried phoning but had short message saying they are busy and phone later! Phoned later…same message! What’s going on!?
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.
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Michael
(@MikeARose98) reported
from
Cwmafan, Wales
@virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. My ntl email is down for third time in as many months and am unable to connect to the server. How long before it is back please?
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Phil Cowley #YJB4LIFE
(@philcowley2) reported
from
Swansea, Wales
@virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top
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Darren Hughes
(@DarrenH99174695) reported
from
Swansea, Wales
@virginmedia Wife had spent over four hours on the phone to various operatives over two days, no help whatsoever.
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia had no wifi since essential work was carried out in the area yesterday. It was supposed to be back up by 4pm yesterday. Neighbour had same issue engineer came out to neighbour and realised we both had the same problem. He said he would let me know what 1/2
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Geraint Reynolds
(@Gezz99) reported
from
Aberavon, Wales
@virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia He apparently told my neighbour that it will just come on at some point tonight? I don’t really hold a lot of faith with that as he had no idea what the issue was?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tarun Jain
(@tarunjain) reported
@virginmedia #virginmedia Day #3 of trying to get in touch with someone to cancel my package/account.. have answered the same set of questions about 5-6 times ... also keep getting asked weird questions unrelated to my request..
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Just me
(@heard_thelatest) reported
@virginmedia after trying to contact you unsuccessfully for 2 weeks,being cut off,being left on hold and speaking to people with no idea I have no choice but to cancel my direct debit and wait for you to contact me. 10 years a loyal customer
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Adam.W
(@Waddy101) reported
@virginmedia My internet went down yesterday and when I went through the troubleshooter I advised to (and booked) a technician to arrive today. Later on that day I got a text saying the visit was on hold due to the issue being a wider service issue in my area which was then(cont)
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Chintan
(@chin1992) reported
@virginmedia Doesn't appear to be any issues?
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Nick Elliott
(@nickelliott) reported
@virginmedia I’m constantly having to restart my router as my WiFi dies periodically. I’ve gone through the help guides and was looking to see if I could be sent a new router. It’s been getting worse and worse.
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alvi, aka Egg Person xoxo
(@jandyalvdawg) reported
@virginmedia Wireless... had boosters put in, had about 5 visits from different people from Virgin ... never get anything better than 30mbps
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James Frid
(@jim_revelator) reported
@virginmedia how do you get through to speak to someone? My contract is ending and it’s gone up to a ridiculous amount per month, no one picks up the phone at customer services! I will just cancel the direct debit someone will contact me then.
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Robert Dickenson
(@RDGuitarTuition) reported
@virginmedia is there a contact number for advice and/or complaints please? ATM, as a longtime customer, I am not impressed.
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Phil Gilligan
(@philgilligan) reported
@virginmedia Can you help me with a cancellation as I'm unable to get through on the phone or live chat.
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Paratez
(@Paratez) reported
@virginmedia Started the WhatsApp channel and guess what, no one responds. Perhaps you should warn customers that it takes hours, days possibly weeks to cancel their contract.. #broadband #dreadfulservice #virgin