Virgin Media Outage Report in Aberavon, Neath Port Talbot, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aberavon, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aberavon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 05: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Aberavon, Neath Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Neath and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
TV | |
| Swansea |
Wi-fi | |
| Neath |
Internet | |
| Port Talbot |
Total Blackout | |
| Port Talbot |
Internet | |
| Port Talbot |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Aberavon, Wales
Latest outage, problems and issue reports in Aberavon and nearby locations:
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Kristian Turner
(@Kristian_Turner) reported
from
Swansea, Wales
@virginmedia Landline, Tivo and Broadband all down. What can I do?
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(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia No they have not. If they had done what theyโve advised theyโd done, the complaint should be linked to my account? Surely?
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Robbie Phillips
(@RobbieP99625428) reported
from
Aberavon, Wales
Virgin Media nightmare to get advice and problems sorted
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
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๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia Youโve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall ๐ก
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Michael owen โ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone
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Andy Williams
(@scooterman79_1) reported
from
Swansea, Wales
@virginmedia Internet playing up yet again, absolutely shocking service..
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldnโt be bothered to give me results of last one
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Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Absolutely awful considering the service provided by your company is terrible, Iโm still waiting for a response to my complaint!
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia An engineer came out but still not working properly.
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๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia Iโve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, Iโll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
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Nett ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ
(@NettThom) reported
from
Neath, Wales
Customer service is an alien concept to @virginmedia
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๐๐ฒ๐
๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia So youโre telling me that because 3 separate members of your staff have lied and not raised a complaint when Iโve asked, I now need to send you a letter? Are you joking? #VirginMedia
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Kristian Turner
(@Kristian_Turner) reported
from
Swansea, Wales
@virginmedia Yes and says that the estimated fix time is 22:00 for all three!
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didnโt have anything better to do on a Friday evening. Useless customer service continues
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Carl Billingsley
(@carlbillings61) reported
from
City and County of Swansea, Wales
@virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated ๐ก. Can someone contact me please ?
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!๐ก
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter
(@Peter04185807) reported
@virginmedia Inetrnet not working for 6 days now. In the London NW6 area. Estimated time for fix... the 12th. No communication, cant sign in on website... fixing an issue there too. Same scripted story.... an engineer is on the way, or we are looking at the problem.
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Steph Price
(@priceyUTD) reported
@virginmedia is there an issue in southend? Service page says under construction. My tv reception on all channels awful, rebooted and no change. Please help
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Lyn Matthews
(@trannymum) reported
@virginmedia We have now had no internet or TV for 24 hours. Do you think this is a good service? We are now going to look for a new provider. You are not even updating people. #VirginRubbish
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scott mccormick
(@scottwmcc) reported
@carlcod_es @virginmedia I had no problem in my area last night Carl with Virgin.
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Lee Blackshaw
(@Blackshaw_1) reported
@virginmedia Yes have tried and did not resolve have called this morning and not much help just was told will send an engineer out but have got too wait till Saturday morning not happy.
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Lyn Matthews
(@trannymum) reported
@virginmedia It says there is an issue & should be resolved by 4pm. People were told this yesterday but itโs still off. It really is not good enough #virginmediadown
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Peter Owen
(@peterowenuk1) reported
Bloody thanks @virginmedia got a zoom meeting with a director this morning and Internet is down when you gonna fix it ๐
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Jo Haydon
(@jjds13) reported
@virginmedia @vmbusinesshelp Done all of the above already.. your process is to pass to a case manager and then they don't respond. Awaiting a callback today from a manager. This is the 4th promise of manager call back, let see if we actually get one that calls their customer?!
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rocket_the sprocker
(@StevieRyan14) reported
@virginmedia Have you even read my tweet? I said resetting etc so the whole bloody trouble shoot yet nothing helps
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SH
(@Iceangel_UK) reported
@dr_zwi @virginmedia Morning. Just wondering if you are having any problems this morning? No faults reported so maybe it is us.